426 to 450 of 583 Service Management Jobs in the UK

with primary responsibility for delivering technology transformation, enterprise architecture and supporting business development activities for strategic client (s) in Life Insurance, Pensions and Asset Management sector. The role will provide end-to-end technical leadership to a strategic client of NTT DATA. It includes thought leadership and constructive challenge … conversations and develop new business opportunities What you'll be doing: Client Technology Leadership: Act as a core member of the NTT DATA account management team for a flagship Insurance client, providing technical direction across transition, transformation and ongoing service evolution. Work with client’s technology leadership, Enterprise ...

exposure to wider technology deployments and infrastructure projects. What you'll be doing: Acting as the first point of contact for IT queries and service requests Logging, prioritising and resolving incidents through the IT service management platform Troubleshooting laptops, desktops, printers, mobile devices and other business hardware … accurate technical information Creating straightforward user guides and maintaining support documentation Identifying recurring issues and working with the wider IT team to improve service reliability What we're looking for: Previous experience in a service desk, desktop support or IT support position Good knowledge of Windows and macOS ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

resolution within SLA targets. Skilled in supporting desktops, laptops, printers, and IT infrastructure, with experience using ServiceNow, delivering project tasks, and providing excellent customer service in secure, SC-cleared environments. Location: Lyon Way, Frimley, GU16 7EX Contract Dates: 1 Dec 2026 to 03 May 2026 Pay Rate : An hourly … Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS ...

resolutions in the ticketing system, ensuring accuracy and completeness Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution Prioritise and escalate … perform routine checks to ensure IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional demeanor ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management …/9-4 or equivalent (Essential) About the Employer PAYSTREAM ACCOUNTING SERVICES LIMITED Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product ...

across IBMi and wider datacentre infrastructure Support servers, storage, backup, virtualisation and networking environments Act as a primary technical contact for client incidents and service requests Resolve incidents within agreed SLAs and escalate where required Carry out planned maintenance, OS and firmware upgrades Support disaster recovery and data restore … testing Maintain technical documentation, procedures and service records Identify opportunities to improve monitoring, automation and managed service processes Work closely with client managers and internal technical teams IBMi Managed Services Consultant Required Experience Strong hands-on experience with IBMi/IBM Power Systems Previous experience within a managed ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. ...

supporting deployments and environment refreshes, administering Azure subscriptions and security, and maintaining Azure DevOps CI/CD pipelines. Working closely with project and service teams, you'll help ensure the platform remains stable, secure, and well-governed while supporting ongoing transformation initiatives. Key Skills Strong experience supporting D365 Finance … Operations (F&O) Hands-on experience with Microsoft Lifecycle Services (LCS) Azure administration, subscriptions, access management and governance Azure Key Vault, certificates, service principals and managed identities Azure DevOps and CI/CD pipeline management PowerShell automation and deployment support Experience supporting business-critical production environments Desirable ...

last three years. After 30 years in the sector they have carved out a fantastic reputation for quality and providing the very best service to their clients. They are now looking for a Tech Bar Specialist to work with one of their clients on a contract basis. As previously … complex user, device and application issues while acting as a senior escalation point for colleagues. You will help deliver a high-confidence walk-up service where ownership, communication and first-time-fix matter. Furthermore, you will: Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

investment decisions and drive successful delivery outcomes across the organisation. As PMO Manager, you will be responsible for leading the governance, assurance, and portfolio management frameworks that underpin technology-enabled business change. You will ensure that investments are prioritised effectively, delivery performance is transparent, risks are proactively managed … supported by a minimum of 5 years' experience in project and program management. Professional certification in one or more of: APM (Association for Project Management), PRINCE2 Practitioner, PMP, P3O Practitioner, or MSP (Managing Successful Programmes). MoP (Management of Portfolio) or similar. Demonstrable track record of establishing ...

seeking an experienced Senior Test Engineer/Test Lead to ensure the quality, reliability, performance and security of an enterprise Platform as a Service environment. You will lead testing activities across platform services and user-facing functionality, combining manual and automated testing approaches. You will be responsible for defining … Implement iterative testing approaches to identify and resolve defects early. Raise and manage engineering tickets for defects and technical issues. Produce regular test reports, management information and performance metrics. Communicate testing risks, findings and recommendations to technical teams and senior stakeholders. Work with platform management and engineering teams ...

desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle … ConnectWise Manage and Automate. Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach. Strong problem-solving and decision-making skills. Exceptional customer service and care. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements ...

User Support Apprentice , you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone … squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions ...

migration activities underway, the successful candidate will play a key role in supporting and maintaining the environment following migration, resolving technical issues and ensuring service stability. Key Responsibilities Provide third-line support across Windows Server, Active Directory and associated enterprise infrastructure. Administer, configure and troubleshoot SharePoint Server (on-premises … Active Directory. Investigate and resolve SharePoint issues following migration, including access, configuration, functionality and performance problems. Manage SharePoint configuration, site administration, security permissions and service availability. Troubleshoot complex Windows Server, Active Directory, Group Policy, DNS and DHCP issues. Use PowerShell to support administration, troubleshooting and automation. Work alongside infrastructure ...

client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week … exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need ...

client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week … exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

administration experience Experience with physical, virtual and cloud-based storage technologies Knowledge of backup technologies and disaster recovery practices Experience with infrastructure monitoring and management tools Understanding of server security, patching and anti-malware solutions Ability to work across both operational support and infrastructure improvement initiatives Key Responsibilities Manage … provision both physical and virtual server infrastructure Administer and support Windows and Linux server environments Monitor infrastructure performance and availability using appropriate management tools Maintain server security, patch management and anti-malware solutions Contribute to infrastructure strategy, planning and continuous improvement initiatives Desirable Experience VMware vSphere/vCenter ...