426 to 450 of 711 Service Management Jobs in the UK

infrastructure tools, technologies, processes and platforms across multiple business entitie s.Provide technical leadership across server, storage, Active Directory, virtualisation, backup and disaster recovery service s.Establish and govern infrastructure standards, service levels and best practices to improve reliability, security and efficienc y.Support strategic initiatives including data centre modernisation, cloud … adoption and infrastructure transformation programme s.Champion automation and continuous improvement to enhance service deliver y.Partner with stakeholders, vendors and technical teams across the EMEA region to successfully deliver change and drive adoption of new technologie s. What We're Looking ForProven experience leading infrastructure teams within complex enterprise environmen ...

ensuring operational continuity while supporting the successful separation of a significant business unit. You’ll work across multiple technology domains, collaborating with senior stakeholders, service owners, vendors and commercial teams to deliver a structured and well-governed transition. The Role As the M&A Programme Director, you will establish … governance framework for transition services, oversee service delivery throughout the transition period, manage commercial obligations and coordinate exit planning to enable a successful separation. Key responsibilities include: Establishing governance, service management processes, KPIs, SLAs, and reporting frameworks. Leading the mobilisation and ongoing management of technology transition ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

intersection of operational excellence and engineering craft. You'll bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations … Heap to triangulate and quantify customer impact during incidents and problem investigations; incorporate findings into incident timelines and post-incident reviews. Participate in service onboarding and operability reviews to ensure new and changed services meet defined supportability standards before production. Contribute to the Service Catalogue with accurate ownership ...

forward‐thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation … tools, decision engines, and custom microservices Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence Identify areas for tech‐driven innovation and rapidly prototype solutions with internal or vendor teams Evaluate ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

recruitment agencies, please. You must be UK based. We cannot provide visa sponsorship. Previous experience working as a SOC Manager within a Managed Security Service Provider (MSSP) is mandatory. Applications that do not meet this requirement will not progress. Overview: 💰 Salary: £75,000+, depending on experience. 🏖️ Holiday: 24 days … services across a portfolio of clients. You will lead SOC Analysts, maintain operational quality and act as a senior client contact. You will own service performance, incident escalation, detection coverage and continuous improvement. This is not a role where you simply supervise an alert queue. You must understand ...

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...

Cutover Lead to join our Transformation team on a Fixed Term Contract basis (Hybrid/On-site asrequiredduring cutover periods) The role provides project management delivery to create a coordinated cutover plan across the various areas of the programme, covering Data, Technical and Business streams.It is responsible … management of the cutover plan, ensuring seamless transition from project delivery to business-as-usual operations. Main responsibilities In this roleyoull Establish an overall approach and project plans to ensure the 3 major streams of work (Data, Technical, Business) can be delivered in the desired cutover window Define ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across … Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible ...

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This is a working lead role … tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly signed managed service contract that is growing quickly, with a substantial site onboarding programme underway ...

future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Essential Skills: Technology knowledge - Demonstrable experience in the minimum … Demonstrable Experience in a minimum of 3 of these bridging the gap between the technical and non‐technical: Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate ...

future opportunities or blockers, and ensuring decisions by teams align with the technical direction - Identify operational improvements and work to ensure a stable service that can be enhanced - Anticipate and mitigate against project challenges or risks - Work with technical architects and other developers to translate architectural designs into operation … minimum of 3 of these i. bridging the gap between the technical and non-technical ii. Translate technical concepts between infrastructure, delivery management and service management so they are understood by all iii. Able to speak on behalf of technical and development teams and facilitate the relationships ...

United Kingdom and overseas. The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities: Project Support: Assist … with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare ...

optimisation.Monitoring and Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed.Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results.Collaborative Innovation: Collaborating with colleagues and client teams … problem-solving.We’re looking for individuals with experience in some of the following areas:Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management, as well as Service Desk operations.ITILv4 Foundation or higher-level certification is highly valued.Understanding of DevOps principles such as CI/CD, automated ...

Boundary Service Lead Location: Near Farnborough (5 Days Onsite) Security Clearance: Current DV Clearance Essential Overview We're looking for an experienced Boundary Service Lead to oversee the delivery, operation and continuous improvement of network boundary security services within a highly secure environment. This role combines operational leadership … service management and technical oversight ac... WKCL1_UKTJ ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

technology and defence organisation in the recruitment of a junior Operations Centre Analyst. This is an excellent opportunity for an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to build a career in IT operations. You’ll join a supportive team responsible … with the organisation’s systems and processes. What You’ll Be Doing Monitoring servers, systems, and operational alerts. Logging, updating, and managing incidents through service-management tools. Identifying and prioritising technical issues in line with agreed procedures. Providing clear updates throughout the incident-management process. Supporting specialist ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning propositions … translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning response ...

required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support. You'll lead a small team of engineers, drive operational excellence, improve monitoring … incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations. Key Requirements: 6+ years' experience in Technical Operations, Infrastructure, IT Support ...

more for patients, healthcare professionals, our partners, and our employees. The Team The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … with SAP and other cloud-based platforms. The role combines leadership and hands‐on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

experienced Product Delivery Manager to lead the delivery of domain integration capabilities within a complex Digital Engineering environment. The role requires strong delivery management experience, working across engineering, IT, manufacturing, and external partners to deliver integration roadmaps and drive collaboration across multiple stakeholders. Essential Skills & Experience 5+ years' experience … segregation, and secure information exchange. Experience managing integration roadmaps, delivery plans, prioritised backlogs, and supplier relationships. Understanding of engineering processes and Digital Engineering ecosystems. Service Management experience (ITIL or equivalent) and Project/Programme Management experience (APM, PRINCE2, or equivalent). Excellent stakeholder management and communication ...

effective support.Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.Ensure all upgrades and changes to production systems follow the TPICAP process … aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.Complete the transformation from legacy to VFC recording systems ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You'll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...