476 to 500 of 583 Service Management Jobs in the UK

responsible for maintaining the availability, security, and operational health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate … with evidence when needed. Change Delivery: Translate requirements into support actions and execute controlled production changes with peer review, testing, and rollback plans. Problem Management: Perform root-cause analysis on recurring issues and implement preventative solutions. Vendor & Team Coordination: Manage technical escalations with vendors, MSPs, and internal cross-functional ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an Infrastructure Engineer (Storage) you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: Process Documentation ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an Infrastructure Engineer (Storage) you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: Process Documentation ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an SC Cleared Storage Engineer you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: Process Documentation ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an SC Cleared Storage Engineer you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: Process Documentation ...

Applications Manager will be responsible for ensuring applications are secure, reliable, scalable and fit for purpose. Working closely with internal stakeholders and external service providers, you will manage technical delivery, supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with … strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including implementation, testing, maintenance, upgrades, releases and retirement. You will ensure systems remain reliable, secure and integrated, while maintaining ...

Management consultant - Fiber and Backhaul Network Consultant Location: London Career Level 9: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture … Julie Sweet, Accenture CEO As a team: Our 8,000+ strong team of Network Professionals combine deep business insight and technology supporting CSPs (communication service providers); Technology and Hyperscale clients to reinvent, modernise and operate their networks. Increasingly this means automation and AI-driven operations. This work sits within ...

through to resolution where possible, coordinate escalations with internal teams and suppliers, and keep users informed throughout. You'll: Investigate and resolve application incidents, service requests, and access queries Support user administration, permissions, role changes, and system configuration Manage tickets through SysAid and JIRA, maintaining accurate, auditable records Work … with business users, IT teams, and third-party suppliers to identify and resolve issues Test system updates, service packs, and application enhancements Create and maintain knowledge articles, user guides, FAQs, and support documentation Analyse recurring incidents and request trends, identify root causes, and recommend process, configuration or system improvements. ...

Bury St Edmunds. This is a fantastic opportunity to take ownership of the company's IT function, combining hands-on technical involvement with people management and strategic responsibility. You'll play a key role in shaping the company's technology roadmap and supporting the business as it continues … grow. Key Responsibilities: Managing and developing a team across IT infrastructure, service desk and business systems. Overseeing and improving IT infrastructure, networks, cloud services and cybersecurity. Oversee the company's ERP system and wider business applications, supporting upgrades and improvements. Act as the senior technical escalation point for complex ...

drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems. Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation. The role … initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement. IT Infrastructure Analyst Manchester - with travel to offices and clinical sites across the UK 40 Hrs Salary up to £34,000 Per annum ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

line support for end-user technology, including laptops, mobile devices, software, user access and collaboration tools Troubleshooting and resolving incidents and requests within agreed service levels Managing your own queue of tickets, keeping them accurate and up to date Supporting colleagues over Teams, by phone and in person Escalating … running with devices and access Writing and maintaining knowledge articles and support documentation Spotting recurring issues and contributing ideas to improve the service Getting involved in Workplace projects and new technology rollouts What we’re looking for Essential: Strong technical troubleshooting skills across hardware and software Excellent communication skills ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management met click apply for full job details ...

Skills: - Have existing knowledge of the following technologies: - o Azure o Microsoft 365 o Microsoft Defender (for Cloud, O365, Identity & Email) o Intune Device Management o Exchange/SMTP/365 messaging support & administration o Zero trust technologies such as Zscaler, o Windows 11 and Windows server. - Investigate … resolve 3rd line support issues, working closely with suppliers when required. - Maintain and support the IT Infrastructure in line with agreed Service Level Agreements (SLAs). - Support change delivery utilising an ITIL service management framework - Have demonstratable experience in larger scale environments (1000+ users). - Knowledge ...

courses and support the customer with delivery of end user training coursesSupport the test events managed by the Software Test Engineers and associated defect management process Support the customer with on site support, where appropriate, for major events like Go Live of Guardian products/services, software upgrades … update, with clarity, user stories and acceptance criteria for the Product and/or Engineering team and Suppliers to resolve software defectsSupport the service management team and where applicable manage any software defects creating incidents or problems in live serviceAssist the Programme Manager and Technical Design Authority ...

This is an operational, technically focused role combining cyber security, network security and elements of systems administration. You'll work alongside infrastructure, applications and service delivery teams, helping maintain security controls, investigate incidents and support compliance across the business. The Role You'll take responsibility … maintaining and supporting security technologies across on-premises, cloud and SaaS environments. Supporting firewalls, VPNs, endpoint protection, email security, identity and access controls, vulnerability management and security monitoring platforms. Coordinating vulnerability assessments and working with system owners to track remediation through to completion or formal acceptance. Reviewing systems, applications ...

Eligible for BPSS I'm looking for an experienced Project Manager - Linux to lead the design, build and launch of an enterprise RHEL server service running on IBM LinuxONE. Key experience required: IBM LinuxONE/IBM Z, including LPARs, IFL capacity and virtualisation. Enterprise RHEL infrastructure and service management. Infrastructure programme/project delivery across multiple technical teams. Service introduction, operational readiness and production go-live. Managing delivery plans, risks, dependencies, suppliers and stakeholders. Establishing support models, SLAs, disaster recovery and service catalogues. Banking or financial sector experience is desirable. You'll coordinate mainframe, Linux ...

Eligible for BPSS I'm looking for an experienced Programme Manager - Linux to lead the design, build and launch of an enterprise RHEL server service running on IBM LinuxONE. Key experience required: IBM LinuxONE/IBM Z, including LPARs, IFL capacity and virtualisation. Enterprise RHEL infrastructure and service management. Infrastructure programme/project delivery across multiple technical teams. Service introduction, operational readiness and production go-live. Managing delivery plans, risks, dependencies, suppliers and stakeholders. Establishing support models, SLAs, disaster recovery and service catalogues. Banking or financial sector experience is desirable. You'll coordinate mainframe, Linux ...

infrastructure through automation Taking a lead role in discussions around environment development, scalability and growth Maintaining clear and robust technical documentation Working within formal service management and security processes Sharing technical knowledge and expertise with the wider team The role will also involve working within a VMware technology … experience. Essential: Strong commercial experience administering and supporting Linux environments Excellent troubleshooting and problem-solving skills Experience supporting enterprise infrastructure in a structured/service-managed environment Experience working within security-conscious or highly controlled environments Experience with automation and infrastructure improvement Experience supporting Linux-based development environments Experience ...

heart of investment activities. Working closely with operational stakeholders, you'll act as a subject matter expert for a market-leading investment management platform (eFront), supporting users, investigating issues, gathering requirements and driving system improvements. You'll operate at the intersection of technology and the business, helping to optimise … facing software, alongside a track record of investigating technical issues, analysing data, managing support tickets and delivering system improvements. Experience working within a structured service management environment such as Ivanti or similar ticketing platforms would be highly beneficial. You should have a solid technical foundation, including exposure ...

ServiceNow platform continues to grow, we're looking for a ServiceNow Technical Consultant to help shape the future of our digital workflows and service management capabilities. This is an opportunity to combine hands-on technical expertise with team leadership. You'll play a key role in designing … work closely with Product Owners, Architects, Business Analysts and stakeholders across the business, helping to drive innovation, automation and continuous improvement through ServiceNow.As Service Now Technical Consultant (team lead), you'll be responsible for: Designing and delivering scalable solutions across the ServiceNow platform.Leading technical workshops and requirement gathering sessions ...

platforms. Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users. Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system. Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process. … upgrades, and maintenance activities. Maintain accurate documentation, knowledge base articles, and support procedures. Work collaboratively with development, infrastructure, data, and product teams to ensure service excellence. You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service. Essential Skills & Experience ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across … networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across … networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across … networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience ...