501 to 525 of 583 Service Management Jobs in the UK

escalation point for complex issues. Troubleshoot Exchange Online, Teams, mail flow and email security incidents. Perform root cause analysis and implement permanent solutions. Monitor service performance, availability and platform health. Support incident, problem and change management. Maintain technical documentation and operational procedures. Automation & Improvement Develop PowerShell scripts to automate … Microsoft 365 administration. Use Microsoft Graph and administration tools to improve operational efficiency. Identify opportunities for automation and service improvement. Support Microsoft 365 Copilot readiness and emerging technologies. Essential Skills & Experience Minimum 5 years' experience engineering and supporting Microsoft 365 environments. Strong hands-on experience with Exchange Online administration ...

Google Cloud and are keen to expand their GCP expertise. We recognise that enterprise cloud architecture principles, including landing zones, identity and access management, security, governance and operating models, are highly transferable between cloud providers. The role will focus on defining the target GCP architecture, governance framework and cloud … policies, IAM and role-based access controls, applying relevant AWS or GCP architectural experience. Define the cloud operating model, including platform ownership, responsibilities, controls, service management and operational governance. Develop an identity and access management strategy covering GCP Cloud Identity, Workforce Identity Federation and integration with Microsoft ...

Director level to establish and lead a new technology managed services capability in Newcastle. This is a senior leadership opportunity combining responsibility for complex service delivery with the chance to build, develop and scale a high-performing local team. The successful candidate will lead service mobilisation and governance … scale technology managed services and/or complex technology programmes. Strong Public Sector experience, or a background in comparable regulated environments. Proven expertise in service mobilisation, transition, stabilisation, governance and operational delivery. Experience leading multidisciplinary teams against formal service levels, performance measures and contractual commitments. A demonstrable track ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

context to accelerate resolutionExecute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service deskRequired Skills and Experience:2+ years in IT support, service desk, or endpoint engineering with hands-on experience supporting macOS, iOS, Chrome … Windows, and Android in a corporate environmentWorking proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issuesMid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting, with the ability ...

consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service … related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working ...

business-critical applications. Investigate, troubleshoot and resolve application issues, working with internal teams and third-party vendors where required. Manage support tickets, incidents and service requests, ensuring timely resolution in line with agreed SLAs. Monitor platform performance, identify recurring issues and proactively recommend improvements. Assist with data analysis, reporting … problem-solving skills. Experience managing incidents, investigating technical issues and liaising with software vendors. Good understanding of application support processes, ticketing systems and service management principles. Excellent communication skills, with the ability to explain technical issues to non-technical users. A proactive approach and the ability to manage ...

support across Microsoft Fabric, Azure Databricks, and associated Azure services Monitoring platform performance, availability, resilience, and utilisation Investigating and resolving incidents, problems, and service requests through established ITSM processes Supporting major incident response and root cause analysis activities Managing platform administration, operational checks, and environment maintenance Supporting change, release … Analytics, Entra ID, and secure networking concepts Experience managing incidents, problems, changes, and releases within an ITSM framework Familiarity with ServiceNow or similar service management tools Experience with monitoring, logging, diagnostics, and operational reporting Knowledge of Azure DevOps, Git, CI/CD pipelines, and release automation Working knowledge ...

would familiarity with scripting or programming concepts such as PowerShell, Python or Bash. Experience of PRINCE2 or Agile, an understanding of ITIL and service management, and the ability to troubleshoot complex, multi-layered technical issues are also desirable. Higher education in IT or relevant professional certifications would ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

vulnerability remediation. Support infrastructure modernisation and migration projects. Perform root cause analysis and manage technical incidents and changes. Maintain technical documentation and follow ITIL service management processes. Work closely with network, security, desktop and application teams. Essential Skills & Experience Proven third-line Infrastructure or Active Directory engineering experience. ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an Infrastructure Engineer (Storage) you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA.Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: Process Documentation & ImprovementDELL ...

/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into fourcore areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Main duties of the job Work within NHS England's multi-cloud environment … Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

system administration, including user access, system updates and configuration changes. Support the onboarding of new customers, tailoring Halo to their business processes and service requirements. Work closely with experienced Halo Developers and Service Architects to design and implement technical solutions. Investigate and resolve platform-related issues, ensuring … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. ...

closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing — directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies.The day-to-dayProvide technical support … users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.Manage the full user and device lifecycle ...

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership ...

applications and technologies. Assisting with the maintenance and monitoring of networks, wireless infrastructure and server environments. Managing and resolving support requests through the Oasis service management system. Supporting the deployment of new technologies and digital improvement projects. Maintaining accurate ICT asset records and technical documentation. Ensuring safeguarding … security software remains operational and up to date. Delivering excellent customer service and building positive relationships across multiple academy sites. Regular travel between academies within the cluster will be required. About You We're looking for someone who: Has a genuine interest in technology and developing a career within ...

Kubernetes and Terraform experience to join a major financial services organisation. Taking a "build it, own it, run it" approach, youll be accountable for service health and help improve how systems perform, scale and recover. As the teams Senior Site Reliability Engineer, youll also represent SRE across the wider … releases and automation. Experience in a large organisation with established processes. Confidence working with stakeholders, leading improvements and supporting colleagues. Bicep, Azure DevOps, IT Service Management, ServiceNow and financial services experience would be useful. Apply Now. ...

763Skills: Conditional Access, Defender for Office 365, Email Authentication, Email Infrastructure, Entra ID, Exchange Online, ITIL Service Management, Information Governance, Intune, Microsoft 365 Copilot, Microsoft Automation Tools, Microsoft Graph, Microsoft Purview, Microsoft Teams, PowerShell, Proofpoint Integration, Regulated Environments, SharePoint and OneDrive, Teams Telephony, Zero TrustMicrosoft 365 Messaging & Collaboration … security (Proofpoint preferred)Exchange Hybrid and mail migrations, Entra ID and Conditional Access, IntunePowerShell and Microsoft Graph automationDNS, SMTP and certificate knowledge, and ITIL service managementExperience in global or multi-tenant, regulated environmentsDesirable: Copilot readiness and adoption, Teams Telephony, SharePoint Online and OneDrive, Power Platform, Azure Automation and Logic ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer St John ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

change to keep delivery predictable and controlled. Ensuring quality, health and safety and technical standards are maintained. WHAT WE'RE LOOKING FOR: Strong project management experience within national, multi-site IT or data infrastructure environments. Strong experience managing project scope, budgets, schedules, quality, risk, dependencies and change. A good … understanding of the practical challenges involved in delivering projects. Experience using tools such as Microsoft Project, Excel, Smartsheet or similar project management and reporting systems. Excellent communication, negotiation and influencing skills. A proactive and practical approach to problem-solving. The ability to manage multiple workstreams in a fast-paced ...