526 to 550 of 1,496 Service Management Jobs in the UK

Bromcom Computers Plc is the UK's fastest-growing cloud-native school Management Information System (MIS) provider, serving thousands of schools across three UK countries. The DevOps Team Manager leads a team of 3-4 engineers and is accountable for the reliable, secure and controlled operation of Bromcom … risk, maintainability, failure-mode, rollback and supportability thinking; involve senior engineers and technical leadership where specialist authority is required. Own platform SLAs/SLOs, service health, major-incident command, root-cause analysis, disaster recovery, business continuity testing and continuous service improvement. Operational Controls, Standards & Compliance Take ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application ...

access controls Configure and maintain platform security, including ACLs and role‐based access control (RBAC) Support instance governance, upgrade planning, patching, cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and customise core ServiceNow modules, particularly ITSM and ITOM Design … develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third‐party connectors Support CMDB design, discovery, event management ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Business Systems function- including governance, support processes, and super-user networks to support the organisation as it grows. Key Responsibilities Business Systems Ownership & Lifecycle Management Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements. Portfolio Governance: Design and embed an application ownership … high user adoption. Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests. About You Essential Experience Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution. Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily ...

stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement … Workday platform Manage and develop a team responsible for Workday delivery, support and administration Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction Drive the delivery of new functionality, enhancements and platform improvements Provide expert guidance on Workday best practice, configuration, security ...

This is a customer-facing application support role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage … diagnose application issues • Manage tickets through Jira Service Management • Provide customers with product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer ...

looking for a service performance lead to join our team here at Starbucks. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you. As part of this role, you’ll be responsible for ensuring … reliable and effective delivery of technology services across EMEA. You will drive service performance across internal teams and external vendors, ensuring services meet the needs of baristas and customers. You will focus on service stability, incident management, and continuous improvement, while supporting the transition ...

Harrods is seeking an IT Service Delivery Analyst to support day-to-day operations across core Service Management processes, including incident, change, problem, risk and knowledge. You will also assist in production change & release activities and Major Incident support on a rota basis. You will drive improvements ...

Select how often (in days) to receive an alert: Third Line Build Analyst Location: UK - Hatfield | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk Life on the team The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both … cloud and on-premises environments. It includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computacenter’s technical and security standards for iOS and Android. ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering … insightful dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset ...

trusted Digital & Technology partnerships help us deliver reliable services for customers and colleagues. As an Associate Service Assurance Manager, you’ll help the business understand how technology suppliers are performing and the impact service disruptions have across M&S. Working across IT Service Management and Partner … Management, you’ll bring together service data, supplier insight and technical understanding to highlight risks, strengthen accountability and support continuous improvement. What's in it for you? Being a part of M&S is exactly that - playing your part to bring the magic ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

across land, water and air to understand environmental systems and build resilience for people and the planet. About This Role As our Science Asset Management System Lead, you’ll play a pivotal role in transforming how UKCEH manages and governs its scientific assets. This is a unique opportunity … lead and shape a completely new capability at UKCEH. Reporting into the Science Director for National Capability and Digital Research, with a co-line management from the Head of Estates and Workplace, you will take ownership of a major new Science Asset Management System being developed through ...

across land, water and air to understand environmental systems and build resilience for people and the planet. About This Role As our Science Asset Management System Lead, you’ll play a pivotal role in transforming how UKCEH manages and governs its scientific assets. This is a unique opportunity … lead and shape a completely new capability at UKCEH. Reporting into the Science Director for National Capability and Digital Research, with a co-line management from the Head of Estates and Workplace, you will take ownership of a major new Science Asset Management System being developed through ...

passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! JOB DESCRIPTION As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology landscape. You will work closely … with CRC teams, Creative Houses, Vendor Operations, and key stakeholders to improve service stability, reduce operational risk, and support a seamless experience for players and internal teams. You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team … Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests. Using KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. ...

with occasional evening and weekend commitments as required by the role) Department: IT Reports to: Deputy Director of Finance & Professional Services Line Management Responsibility: IT Coordinators across campuses Job Overview The IT Manager is a senior operational and leadership role responsible for the strategic oversight, day-to-day management, and continuous improvement of IT services across all campuses. The postholder will lead and manage IT Coordinators across three campuses, ensuring consistent service delivery, robust infrastructure, and a high-quality digital experience for students and staff. The IT Manager will also play a key role in planning, budgeting ...

reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

England is seeking an experienced Operations Manager for the Genomics service within the Digital Operations and Service Management (DOSM) team. You will oversee operational service management, ensuring safety, resilience and alignment with national standards across genomics infrastructure and data services. You will work closely with … Service Manager and cross-functional teams to handle incidents, changes and transitions, monitor performance, and drive ongoing service improvements to meet #J-18808-Ljbffr ...

increasingly sophisticated threat actors, new customer behaviours and advances in technology. You will provide clear end-to-end accountability for strategy, change delivery and service outcomes across both areas. You will be accountable for the run, change and strategic evolution of the technology estate within your remit. This includes … service availability, embedding of operational resilience, cyber security, technology risk policies and controls, supplier performance, financial management and delivery of complex, enterprise-impacting and multi-year change portfolios. You will also be the Technology Lead for the AML/KYC Domain as well as the Fraud Domain ...

record of designing, developing and implementing high-quality solutions on the ServiceNow platform. The successful candidate will join Mastek UK's established ServiceNow Managed Service, working within a growing and experienced team to deliver innovative, scalable and value-driven solutions for our customers. This is an exciting opportunity … with customer and inhouse cross-functional teams, you will identify and deliver opportunities to improve processes, enhance platform and system efficiency - developing high-quality service management solutions that deliver measurable value for customers and support Mastek's continued growth. The role will have a dual focus: contributing ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires … UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...