526 to 550 of 711 Service Management Jobs in the UK

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

Line of Service: Internal Firm Services Industry/Sector: Technology Specialism: Technology Strategy Management Level: Senior Manager About the Role We are looking for an experienced AI Solution Architect who is responsible for designing enterprise AI solutions that align with business objectives while ensuring scalability, security, and efficiency. … Business Process Modeling, Business Process Workflow, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Enterprise Service Bus (ESB), Google Cloud Platform, Inclusion, Influence, Intellectual Curiosity, IT Service Management (ITSM) {+ 18 more} Desired Languages: (Not specified in original ...

apprenticeship trainer Hands-on experience across a variety of technologies including Windows, Apple and Chrome devices Opportunities to develop technical, problem-solving and customer service skills that are valued across every industry A chance to make a real difference by supporting technology that helps thousands of young people learn … Apple and Chrome devices Install and configure new equipment and software Help maintain audio-visual equipment and classroom technology Support systems including telephony, visitor management and CCTV Keep accurate records using our IT service management system Travel between our local schools to provide on-site technical support ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full ...

Vault and backup solutions. Cloud security and cyber security best practices. ISO 27001 compliance, audits and security governance. Windows and Linux environments. IT service management and modern infrastructure practices including DevOps principles. It would be great if you also have experience with technologies such as GitHub, Rundeck ...

SOPs and runbooks that people actually follow, not shelfware Stand up the operational disciplines that keep a fleet under control: incident, change, and problem management; escalation and on-call paths; maintenance windows; and postmortems that turn every event into an improvement Own asset and inventory management: a source … operations playbook for a new site, the full set of SOPs and runbooks technicians work from on day one; stand up incident and change management across sites so every event is triaged, tracked, and reviewed to a single standard; build the asset and inventory process from receiving dock ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience) Preferred (but not required) Experience ...

role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. You will be onsite full time in Hemel for 6 months, you will then … structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing to infrastructure improvements, project activity, testing and release support. Producing and maintaining clear technical documentation to support day-to-day operations. What ...

ways of working, and ensure successful delivery of platform services aligned to business objectives. Responsibilities Own end‐to‐end platform delivery, operations, governance, and service management. Define and execute platform strategy, roadmap, and modernization initiatives. Drive platform scalability, resilience, automation, and operational maturity. Establish engineering best practices, governance controls … operating procedures. Serve as the primary escalation point for critical production incidents and service disruptions. Lead planning, execution, and delivery of platform initiatives across multiple technology tracks. Drive Agile ways of working using Scrum, Kanban, and continuous improvement practices. Ensure adherence to SLAs, KPIs, operational metrics, and customer commitments. ...

Enterprise Service Principal Administrator (Cloud) We have an exciting opportunity for an Enterprise Service Principal Administrator (Cloud) to join our IT team here at Harrods. You will be responsible for the end‐to‐end physical, virtual, on‐premises, and cloud platforms across Harrods, supporting us as we navigate … drive and agree technical direction. Well‐developed written and communication skills. Strong ability to influence and negotiate. Additional Information: Time Type: Permanent. Department: IT Service Management (Kashif Ghafoor). #J-18808-Ljbffr ...

Fircroft, a world-leading engineering staffing provider, is seeking an experienced IT Operations Manager (Service Management & Site Reliability) for a hybrid Knutsford-based role. You will own the live production platform, lead both the Service Engineering and L1 Customer Service teams, and drive uptime, incident response ...

Apple and Chrome devices Install and configure new equipment and software Help maintain audio-visual equipment and classroom technology Support systems including telephony, visitor management and CCTV Keep accurate records using our IT service management system Travel between our local schools to provide on-site technical support … Deliver excellent customer service to colleagues across our schools Training You will work towards a Level 3 IT Solutions Technician apprenticeship, typically over around 21 months (depending on your experience and qualifications). You will receive: A dedicated trainer who meets with you every two weeks Regular progress reviews ...

Required Experience Extensive Business Analysis experience within IT, transformation or change environments. Proven experience delivering requirements and process improvements for complex projects. Strong stakeholder management, communication and facilitation skills. Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. Strong business process mapping … Essential BCS, IIBA or equivalent Business Analysis qualification. Lean Six Sigma qualification. Desirable Agile Business Analyst, AgilePM, Scrum or SAFe certification. PRINCE2 qualification. Change Management certification. Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £, depending on experience. ...

implementing telecoms installations Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues Logging and tracking work accurately through the service management system Escalating complex issues to management or specialist teams where needed Contributing to knowledge base documentation, particularly around print solution software ...

infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance. Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels. Take ownership of support requests from initial diagnosis through to resolution. Develop knowledge of customer OT applications and maintain accurate technical documentation. Support … stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently ...

client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary £40K- £46K Negotiable + Bonus + Benefits The Technical Support Advisor will … support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include ...

simply, that is what it’s all about. THE DIFFERENCE YOU MAKE The Security Manager will be the responsible for the deployment, configuration and management of a diverse suite of essential security controls for the Bank. You’ll collaborate with teams of security and technical specialists along with cloud … infrastructure service providers to ensure quality service and delivery. In addition, you’ll coach cyber security staff from a technical SME perspective. You’ll be responsible for security deliverables to project and change initiatives during early engagement, direct to approved architectural patterns, support and guide through implementation ...

simply, that is what it's all about. THE DIFFERENCE YOU MAKE The Security Manager will be the responsible for the deployment, configuration and management of a diverse suite of essential security controls for the Bank. You'll collaborate with teams of security and technical specialists along with cloud … infrastructure service providers to ensure quality service and delivery. In addition, you'll coach cyber security staff from a technical SME perspective. You'll be responsible for security deliverables to project and change initiatives during early engagement, direct to approved architectural patterns, support and guide through implementation ...

Cyber Security Operations Centre (CSOC) to detect real-time cyber security incidents/data breaches and manage response and remediation activities, including the management of senior stakeholders and external agencies. Ensure adequate controls, practices and capabilities are in place to identify vulnerabilities across the estate and define the process … remediation or mitigation to ensure cyber readiness and resilience against attack. Providing strategic level advice to senior management regarding incident response, monitoring, logging and analysis of all relevant systems and processes. Leading the development, communication and continuous improvement of the cyber incident response plan Identification of and planning ...

Directory/Entra ID Supporting laptops, desktops, mobile devices and peripherals Assisting with device builds, deployments and configuration Managing and prioritising tickets through the service desk system Working with colleagues and third-party suppliers to resolve technical issues Supporting the administration, maintenance and development of the ERP system following … business environment Microsoft technologies including Windows, Microsoft 365 and Active Directory User administration and troubleshooting within Microsoft environments Hardware setup, configuration and support IT service management tools and ticketing systems Working to SLAs and managing priorities effectively Experience with Microsoft Intune, device management or ERP systems would ...

innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design ...

Overview The Senior Manager, GxP GDBT Service and Business Systems leads the strategy and compliance of core manufacturing systems in Hertfordshire. This permanent, full-time role sits within a global pharmaceutical organisation, focusing on the resilience and performance of platforms that support medicine supply. The position requires strategic oversight … operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS ...

Company of approximately 150 employees. The role combines hands-on IT support with systems administration, including employee onboarding and offboarding, device and asset management, administration of platforms such as Google Workspace and Slack, and support for information security and vendor management activities. It is an excellent opportunity … from a technology perspective in collaboration with the People Team. Maintain the hardware asset register and device inventory. Administer the company's Mobile Device Management (MDM) platform. Coordinate hardware refreshes, repairs and returns. Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers. Perform ...

improve experiences for colleagues, partners and the communities it serves. Reporting to the Chief Finance & Operating Officer and sitting on the Senior Management Team, you'll lead Technology & Digital across two established teams covering infrastructure, security, operations, digital platforms, service delivery, user experience/solution design and digital … organisation. Your focus will centre around three strategic priorities: - Oversight of the technology estate to maximise operational effectiveness across infrastructure, platforms, governance and service delivery. Alongside this, security over information assets and data remains paramount. - Developing and delivering an ambitious but responsible AI and automation strategy that enables innovation ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...