Technician 2
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Full-Time
- Salary
- £14.90 - £19.85 per hour
both on-site and remote desktop support, perform hardware break-fix activities on desktops, laptops and peripherals, support Dell laptop environments, manage incidents through ServiceNow or similar ticketing tools, and maintain Citrix and Windows 11 environments. The position also involves supporting bank branch infrastructure, including thin clients, network connectivity, chip … standard hardware break-fix tasks, including troubleshooting and repairing desktops, laptops, and peripherals. Manage and support Dell laptops, ensuring certification standards are met. Utilise ServiceNow or similar platforms for logging and updating support calls. Support and maintain Citrix environments Knowledge of Win 11 Deliver excellent customer service, addressing user issues ...