Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 106 199 135
Rank change year-on-year +93 -64 -14
Permanent jobs citing Service Management 835 526 885
As % of all permanent IT jobs advertised in the South East 2.92% 1.72% 2.51%
As % of the Processes & Methodologies category 3.23% 1.92% 2.82%
Number of salaries quoted 592 381 647
South East median annual salary £45,000 £46,000 £47,500
Median salary % change year-on-year -2.17% -3.16% +11.76%
10th Percentile £30,000 £23,500 £26,250
90th Percentile £67,500 £77,500 £73,750
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 25,816 27,423 31,416
As % of all permanent IT jobs advertised in the South East 90.27% 89.54% 89.27%
Number of salaries quoted 21,280 22,635 26,097
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 17 November 2018.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +82 358 £47,500 -11.63% 23
Berkshire +116 308 £50,000 -23.08% 9
Hampshire +99 244 £45,000 +12.50% 17
Surrey +21 136 £42,500 +6.25% 17
West Sussex +22 62 £48,750 -2.01% 6
Buckinghamshire -9 41 £45,000 +42.86% 12
East Sussex +4 24 £46,500 -7.00% 4
Kent +8 9 £40,000 +33.33% 5
Oxfordshire -22 9 £38,750 -35.42% 2
Middlesex -1 3 £100,000 +68.07%
Sussex - 2 £60,000 -
Service Management
England

For the 6 months to 17 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 501 (60.00%) ITIL
2 287 (34.37%) ITSM
3 223 (26.71%) Microsoft
4 213 (25.51%) Windows
5 197 (23.59%) Incident Management
6 196 (23.47%) Problem Management
7 173 (20.72%) Service Delivery
8 160 (19.16%) ServiceNow
9 144 (17.25%) Linux
10 139 (16.65%) Active Directory
11 135 (16.17%) Logistics
12 129 (15.45%) Windows Server
13 128 (15.33%) SLA
14 124 (14.85%) SQL
15 122 (14.61%) Root Cause Analysis
16 121 (14.49%) Finance
17 120 (14.37%) Agile Software Development
18 119 (14.25%) Project Management
19 112 (13.41%) ITIL V3
20 110 (13.17%) Degree
21 109 (13.05%) Management Information System
21 109 (13.05%) Problem-Solving
22 106 (12.69%) Analytical Skills
23 104 (12.46%) VMware
24 102 (12.22%) Microsoft Azure
25 97 (11.62%) PRINCE2
26 96 (11.50%) SQL Server
27 93 (11.14%) IIS
28 92 (11.02%) VMware Infrastructure
29 89 (10.66%) Continuous Improvement

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (11.14%) IIS
2 24 (2.87%) WebLogic
3 20 (2.40%) MQSeries
3 20 (2.40%) SharePoint
4 16 (1.92%) BizTalk Server
5 12 (1.44%) Tomcat
6 11 (1.32%) MS Exchange
7 7 (0.84%) WebSphere
8 6 (0.72%) Exchange Server 2010
8 6 (0.72%) OpenStack
9 5 (0.60%) Apache
9 5 (0.60%) CMS
9 5 (0.60%) Exchange Server 2013
9 5 (0.60%) SharePoint 2013
10 4 (0.48%) Umbraco
11 3 (0.36%) IBM Domino
11 3 (0.36%) JBoss
11 3 (0.36%) NetWeaver
11 3 (0.36%) Skype for Business
12 2 (0.24%) Oracle Service Bus
Applications
1 72 (8.62%) Microsoft Office
2 47 (5.63%) Microsoft Excel
3 25 (2.99%) Microsoft PowerPoint
4 13 (1.56%) MS Visio
5 8 (0.96%) Microsoft Project
6 3 (0.36%) Spreadsheet
Business Applications
1 34 (4.07%) Remedy ITSM
2 5 (0.60%) Salesforce.com CRM
3 4 (0.48%) Oracle ERP
4 3 (0.36%) SAP ERP
5 2 (0.24%) Dynamics AX
5 2 (0.24%) Dynamics CRM
5 2 (0.24%) Remedy AR System
5 2 (0.24%) SAP Forecasting and Replenishment
5 2 (0.24%) SAP GRC
6 1 (0.12%) Dynamics NAV
6 1 (0.12%) SAP BPC
Cloud Services
1 102 (12.22%) Microsoft Azure
2 47 (5.63%) Office 365
3 26 (3.11%) SaaS
4 25 (2.99%) Amazon AWS
5 18 (2.16%) IaaS
6 17 (2.04%) Cloud Computing
7 12 (1.44%) Azure Active Directory
8 9 (1.08%) PaaS
9 4 (0.48%) Google Cloud Platform
10 2 (0.24%) Amazon EC2
10 2 (0.24%) Amazon ELB
10 2 (0.24%) Amazon S3
10 2 (0.24%) AWS CloudFormation
10 2 (0.24%) GitHub
10 2 (0.24%) Virtual Private Cloud
11 1 (0.12%) Amazon CloudWatch
11 1 (0.12%) Amazon ElastiCache
11 1 (0.12%) AWS Elastic Beanstalk
11 1 (0.12%) G Suite
11 1 (0.12%) Sumo Logic
Communications & Networking
1 55 (6.59%) Firewall
2 51 (6.11%) LAN
3 45 (5.39%) WAN
4 30 (3.59%) VPN
5 29 (3.47%) Network Security
5 29 (3.47%) Wireless
6 26 (3.11%) Wi-Fi
7 25 (2.99%) DHCP
7 25 (2.99%) Internet
7 25 (2.99%) VLAN
8 22 (2.63%) TCP/IP
9 21 (2.51%) DNS
9 21 (2.51%) VoIP
10 20 (2.40%) SAN
10 20 (2.40%) WLAN
11 16 (1.92%) MPLS
12 13 (1.56%) Cisco ASA
13 11 (1.32%) Cisco Nexus
13 11 (1.32%) HSRP
13 11 (1.32%) OSPF
Database & Business Intelligence
1 96 (11.50%) SQL Server
2 27 (3.23%) SQL Server 2008
3 22 (2.63%) Oracle Database
3 22 (2.63%) Oracle Database 11g
4 20 (2.40%) Oracle Database 12c
5 19 (2.28%) Oracle Reports
6 13 (1.56%) BusinessObjects
6 13 (1.56%) SQL Server Integration Services
7 11 (1.32%) Data Mining
7 11 (1.32%) MySQL
8 9 (1.08%) SQL Server Reporting Services
9 8 (0.96%) Data Warehouse
10 7 (0.84%) Big Data
11 5 (0.60%) BusinessObjects Business Intelligence
11 5 (0.60%) Power BI
11 5 (0.60%) SAP HANA
12 4 (0.48%) Geospatial Data
12 4 (0.48%) MongoDB
12 4 (0.48%) SQL Server 2012
12 4 (0.48%) SQL Server 2014
Development Applications
1 16 (1.92%) Team Foundation Server
2 11 (1.32%) Visual Studio
3 7 (0.84%) JIRA
4 6 (0.72%) Jenkins
5 5 (0.60%) Git (software)
5 5 (0.60%) Visual Studio Team System
6 4 (0.48%) Atlassian Bamboo
7 3 (0.36%) Hudson
8 2 (0.24%) Eclipse
8 2 (0.24%) GitLab
8 2 (0.24%) Maven
8 2 (0.24%) Redmine
9 1 (0.12%) Artifactory
9 1 (0.12%) Octopus Deploy
9 1 (0.12%) TeamCity
9 1 (0.12%) TestRail
General
1 121 (14.49%) Finance
2 42 (5.03%) Retail
2 42 (5.03%) Telecoms
3 16 (1.92%) Billing
3 16 (1.92%) Marketing
4 15 (1.80%) Legal
5 13 (1.56%) Banking
6 6 (0.72%) Aerospace
6 6 (0.72%) Law
6 6 (0.72%) Local Government
7 5 (0.60%) Back Office
7 5 (0.60%) Manufacturing
8 4 (0.48%) Automotive
8 4 (0.48%) Publishing
9 3 (0.36%) Electronics
9 3 (0.36%) Korean Language
10 2 (0.24%) Advertising
11 1 (0.12%) Financial Institution
11 1 (0.12%) General Ledger
Job Titles
1 199 (23.83%) Analyst
2 100 (11.98%) IT Manager
3 86 (10.30%) Service Manager
4 59 (7.07%) Incident Manager
5 57 (6.83%) Support Analyst
6 55 (6.59%) Major Incident Manager
7 44 (5.27%) Architect
7 44 (5.27%) Infrastructure Engineer
8 43 (5.15%) Service Analyst
9 42 (5.03%) DBA
10 33 (3.95%) Applications Support
11 32 (3.83%) Continuous Improvement Manager
12 31 (3.71%) IT Analyst
12 31 (3.71%) Security Analyst
13 30 (3.59%) Administrator
14 28 (3.35%) Project Manager
15 27 (3.23%) Delivery Manager
15 27 (3.23%) Network Engineer
16 26 (3.11%) IT Services Manager
16 26 (3.11%) Technical Analyst
Libraries, Frameworks & Software Standards
1 41 (4.91%) Middleware
2 24 (2.87%) .NET
2 24 (2.87%) HTML
3 21 (2.51%) CSS
4 18 (2.16%) Oracle Fusion
5 14 (1.68%) RabbitMQ
6 11 (1.32%) OAuth
6 11 (1.32%) SAML
6 11 (1.32%) Spring
7 10 (1.20%) .NET Framework
8 9 (1.08%) J2EE
9 8 (0.96%) XML
10 7 (0.84%) Hibernate
10 7 (0.84%) Java EE
11 6 (0.72%) JSP
12 5 (0.60%) COM
13 4 (0.48%) HTML5
13 4 (0.48%) Web Services
14 3 (0.36%) AngularJS
14 3 (0.36%) KnockoutJS
Miscellaneous
1 109 (13.05%) Management Information System
2 106 (12.69%) Analytical Skills
3 85 (10.18%) Self-Motivation
4 77 (9.22%) Private Cloud
5 52 (6.23%) Data Centre
6 39 (4.67%) CMDB
7 27 (3.23%) Virtual Team
8 19 (2.28%) iSeries
9 17 (2.04%) Computer Science
10 15 (1.80%) AS400
11 14 (1.68%) Enterprise Software
11 14 (1.68%) Handset
12 13 (1.56%) iPhone
13 12 (1.44%) Public Cloud
14 11 (1.32%) CESG
15 10 (1.20%) Blackberry
15 10 (1.20%) Data Protection Act
15 10 (1.20%) EPoS
15 10 (1.20%) iPad
15 10 (1.20%) Security Operations Centre
Operating Systems
1 213 (25.51%) Windows
2 144 (17.25%) Linux
3 129 (15.45%) Windows Server
4 51 (6.11%) Unix
5 38 (4.55%) Windows Server 2008
6 35 (4.19%) Windows Server 2012
7 16 (1.92%) Apple iOS
8 15 (1.80%) Windows 8
9 13 (1.56%) Windows 7
10 10 (1.20%) Windows Mobile
11 8 (0.96%) Solaris
12 6 (0.72%) AIX
12 6 (0.72%) Windows 10
13 5 (0.60%) Red Hat Enterprise Linux
14 3 (0.36%) Android
14 3 (0.36%) Ubuntu
14 3 (0.36%) Windows Phone
14 3 (0.36%) Windows XP
15 2 (0.24%) MVS
15 2 (0.24%) Windows NT
Processes & Methodologies
1 501 (60.00%) ITIL
2 287 (34.37%) ITSM
3 197 (23.59%) Incident Management
4 196 (23.47%) Problem Management
5 173 (20.72%) Service Delivery
6 135 (16.17%) Logistics
7 122 (14.61%) Root Cause Analysis
8 120 (14.37%) Agile Software Development
9 119 (14.25%) Project Management
10 112 (13.41%) ITIL V3
11 109 (13.05%) Problem-Solving
12 97 (11.62%) PRINCE2
13 89 (10.66%) Continuous Improvement
14 85 (10.18%) Change Management
15 77 (9.22%) Stakeholder Management
16 72 (8.62%) Information Security
17 60 (7.19%) Asset Management
18 57 (6.83%) Business Analysis
19 54 (6.47%) Configuration Management
19 54 (6.47%) Performance Tuning
Programming Languages
1 124 (14.85%) SQL
2 35 (4.19%) Java
3 30 (3.59%) JavaScript
4 21 (2.51%) T-SQL
5 14 (1.68%) PowerShell
6 11 (1.32%) Shell Script
7 10 (1.20%) C
8 9 (1.08%) C#
9 6 (0.72%) Python
10 3 (0.36%) Bash Shell
10 3 (0.36%) JCL
10 3 (0.36%) TypeScript
11 1 (0.12%) Korn
11 1 (0.12%) PHP
11 1 (0.12%) VBA
11 1 (0.12%) VBScript
Qualifications
1 110 (13.17%) Degree
2 83 (9.94%) Security Cleared
3 45 (5.39%) Microsoft Certification
4 43 (5.15%) ITIL Certification
5 37 (4.43%) SC Cleared
6 34 (4.07%) CISSP
7 33 (3.95%) Cisco Certification
8 31 (3.71%) MCSA
9 30 (3.59%) CCNA
10 22 (2.63%) APMP
11 20 (2.40%) CCSA
12 19 (2.28%) MCSE
13 17 (2.04%) MCITP
14 16 (1.92%) MCP
15 15 (1.80%) DV Cleared
16 13 (1.56%) Computer Science Degree
17 12 (1.44%) ITIL Foundation Certificate
18 11 (1.32%) CCNP
18 11 (1.32%) CISM
18 11 (1.32%) SSCP
Quality Assurance & Compliance
1 128 (15.33%) SLA
2 43 (5.15%) ISO/IEC 27001
3 38 (4.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 34 (4.07%) Cyber Essentials
5 26 (3.11%) GDPR
6 17 (2.04%) Data Quality
7 14 (1.68%) COBIT
8 12 (1.44%) PMO
9 5 (0.60%) QA
10 4 (0.48%) ISO/IEC 20000
10 4 (0.48%) PMBOK
11 2 (0.24%) PCI DSS
12 1 (0.12%) Sarbanes-Oxley
System Software
1 139 (16.65%) Active Directory
2 92 (11.02%) VMware Infrastructure
3 57 (6.83%) Hyper-V
4 38 (4.55%) VMware ESXi
5 30 (3.59%) Virtual Machines
6 8 (0.96%) Terminal Services
7 7 (0.84%) VMware NSX
8 4 (0.48%) Docker
8 4 (0.48%) vSphere
8 4 (0.48%) XenApp
8 4 (0.48%) XenDesktop
9 3 (0.36%) Firmware
10 2 (0.24%) NFS
10 2 (0.24%) Samba
11 1 (0.12%) ProxySG
11 1 (0.12%) Sendmail
Systems Management
1 38 (4.55%) vCenter Server
2 30 (3.59%) Puppet
3 22 (2.63%) SCCM
4 20 (2.40%) Oracle Enterprise Manager
5 15 (1.80%) Ansible
5 15 (1.80%) Nagios
6 12 (1.44%) Cisco IPCC
7 10 (1.20%) SCOM
8 7 (0.84%) Terraform
9 4 (0.48%) Systems Management Server (SMS)
10 3 (0.36%) Perfmon
10 3 (0.36%) WSUS
11 2 (0.24%) EMC NetWorker
11 2 (0.24%) Failover Clustering
11 2 (0.24%) Kubernetes
11 2 (0.24%) logstash
11 2 (0.24%) ZABBIX
12 1 (0.12%) HP Quality Center
12 1 (0.12%) SolarWinds Orion
12 1 (0.12%) WhatsUp Gold
Vendors
1 223 (26.71%) Microsoft
2 160 (19.16%) ServiceNow
3 104 (12.46%) VMware
4 84 (10.06%) BMC
5 74 (8.86%) Oracle
6 49 (5.87%) Remedy
7 47 (5.63%) Cisco
8 43 (5.15%) IBM
9 37 (4.43%) Citrix
10 31 (3.71%) SolarWinds
11 28 (3.35%) Dynatrace
12 23 (2.75%) HP
13 21 (2.51%) SAP
14 16 (1.92%) Ivanti
14 16 (1.92%) Juniper
14 16 (1.92%) Palo Alto
14 16 (1.92%) Riverbed
15 14 (1.68%) Salesforce.com
16 13 (1.56%) Aruba
16 13 (1.56%) Zscaler