Period
to 1 August 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 135 153 126
Rank change year-on-year +18 -27 -7
Permanent jobs citing Service Management 401 217 704
As % of all permanent jobs advertised in the South East 2.44% 1.85% 2.68%
As % of the Processes & Methodologies category 2.61% 2.02% 2.92%
Number of salaries quoted 250 169 534
10th Percentile £27,000 £32,250 £26,400
25th Percentile £40,500 £47,500 £36,750
Median annual salary (50th Percentile) £50,000 £60,000 £47,500
Median % change year-on-year -16.67% +26.32% -
75th Percentile £72,500 £86,250 £63,750
90th Percentile £82,750 £93,750 £75,000
England median annual salary £55,000 £54,429 £50,000
% change year-on-year +1.05% +8.86% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 15,371 10,765 24,129
As % of all permanent IT jobs advertised in the South East 93.59% 91.96% 91.78%
Number of salaries quoted 10,888 8,831 19,709
10th Percentile £32,500 £31,250 £28,250
25th Percentile £40,000 £38,750 £36,250
Median annual salary (50th Percentile) £52,500 £50,500 £50,000
Median % change year-on-year +3.96% +1.00% +5.26%
75th Percentile £66,063 £65,000 £62,500
90th Percentile £78,750 £76,250 £75,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

Salary distribution for jobs citing Service Management in the South East over the 6 months to 1 August 2021.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +36 138 £56,250 +4.65% 22
Hampshire -19 102 £42,500 -15.00% 10
Berkshire +15 91 £62,500 - 12
Surrey -15 65 £47,000 -24.80% 10
West Sussex +29 59 £50,000 -16.67% 5
Buckinghamshire -14 29 £50,000 -2.91% 5
Oxfordshire +3 18 £52,500 +17.32% 5
East Sussex -19 16 £41,875 -29.62% 3
Kent -31 2 £42,000 -32.80% 3
Sussex - 2 £32,500 - 1
Isle of Wight - 1 £29,000 -
Service Management
England

For the 6 months to 1 August 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 229 (57.11%) ITIL
2 181 (45.14%) Social Skills
3 125 (31.17%) ITSM
4 110 (27.43%) Service Delivery
4 110 (27.43%) Microsoft
5 107 (26.68%) SLA
6 79 (19.70%) Finance
7 75 (18.70%) Agile Software Development
8 74 (18.45%) Project Management
9 72 (17.96%) Change Management
10 71 (17.71%) Azure
11 67 (16.71%) ServiceNow
11 67 (16.71%) Incident Management
12 65 (16.21%) Microsoft 365
12 65 (16.21%) Continuous Improvement
13 60 (14.96%) Firewall
14 58 (14.46%) Problem-Solving
15 52 (12.97%) VMware
16 51 (12.72%) Active Directory
17 49 (12.22%) Windows
18 46 (11.47%) DevOps
19 45 (11.22%) Stakeholder Management
19 45 (11.22%) Degree
20 44 (10.97%) Security Cleared
20 44 (10.97%) AWS
21 40 (9.98%) Hyper-V
22 39 (9.73%) Decision-Making
22 39 (9.73%) Influencing Skills
23 38 (9.48%) SC Cleared
24 37 (9.23%) Legal

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.49%) Confluence
1 14 (3.49%) SharePoint
2 10 (2.49%) CMS
3 5 (1.25%) MS Exchange
4 4 (1.00%) Skype for Business
5 3 (0.75%) Exchange Server 2003
5 3 (0.75%) Exchange Server 2007
5 3 (0.75%) Exchange Server 2010
6 1 (0.25%) BizTalk Server
6 1 (0.25%) Exchange Server 2013
6 1 (0.25%) IIS
6 1 (0.25%) JBoss
6 1 (0.25%) SharePoint Server
Applications
1 26 (6.48%) Microsoft Office
2 13 (3.24%) Microsoft Excel
3 5 (1.25%) Microsoft PowerPoint
3 5 (1.25%) Spreadsheet
4 3 (0.75%) MS Visio
5 1 (0.25%) InfoPath
5 1 (0.25%) Microsoft Project
Business Applications
1 21 (5.24%) Remedy ITSM
2 6 (1.50%) Dynamics CRM
3 3 (0.75%) SAP S/4HANA
3 3 (0.75%) Visualfiles
4 1 (0.25%) Remedy AR System
4 1 (0.25%) Sage X3
4 1 (0.25%) Salesforce.com CRM
Cloud Services
1 71 (17.71%) Azure
2 65 (16.21%) Microsoft 365
3 44 (10.97%) AWS
4 20 (4.99%) IaaS
5 15 (3.74%) SaaS
6 7 (1.75%) PaaS
6 7 (1.75%) Power Platform
7 6 (1.50%) Cloud Computing
7 6 (1.50%) Google Workspace
8 5 (1.25%) GCP
9 2 (0.50%) Mimecast
9 2 (0.50%) OneDrive
9 2 (0.50%) Power Automate
10 1 (0.25%) AWS CloudFormation
10 1 (0.25%) Azure Active Directory
10 1 (0.25%) Azure Cosmos DB
10 1 (0.25%) Azure Data Factory
10 1 (0.25%) Azure Stack
10 1 (0.25%) Boomi
10 1 (0.25%) PowerApps
Communications & Networking
1 60 (14.96%) Firewall
2 35 (8.73%) DNS
3 34 (8.48%) Wireless
4 32 (7.98%) DHCP
5 23 (5.74%) VLAN
5 23 (5.74%) VPN
6 22 (5.49%) WAN
7 20 (4.99%) LAN
8 11 (2.74%) Network Security
9 8 (2.00%) Wi-Fi
10 7 (1.75%) Internet
10 7 (1.75%) Radio Access Network
10 7 (1.75%) SSL
11 6 (1.50%) IPsec
11 6 (1.50%) MGW
11 6 (1.50%) OSPF
12 5 (1.25%) MPLS
12 5 (1.25%) Remote Desktop
12 5 (1.25%) TCP/IP
12 5 (1.25%) Wireshark
Database & Business Intelligence
1 16 (3.99%) SQL Server
2 7 (1.75%) Power BI
3 6 (1.50%) Relational Database
4 5 (1.25%) NoSQL
5 3 (0.75%) Data Warehouse
5 3 (0.75%) MySQL
5 3 (0.75%) Oracle Database
6 2 (0.50%) SAP BW
6 2 (0.50%) SQL Server Analysis Services
6 2 (0.50%) SQL Server Integration Services
6 2 (0.50%) SQL Server Reporting Services
6 2 (0.50%) Star Schema
7 1 (0.25%) Electronic Patient Records
7 1 (0.25%) Geospatial Data
7 1 (0.25%) GIS
7 1 (0.25%) Metadata
7 1 (0.25%) MongoDB
7 1 (0.25%) MS Access
7 1 (0.25%) Tableau
Development Applications
1 12 (2.99%) JIRA
2 3 (0.75%) Jenkins
2 3 (0.75%) TeamCity
3 2 (0.50%) CircleCI
3 2 (0.50%) GitLab
3 2 (0.50%) Travis CI
4 1 (0.25%) Atlassian Bamboo
4 1 (0.25%) Octopus Deploy
4 1 (0.25%) Visual Studio
General
1 181 (45.14%) Social Skills
2 79 (19.70%) Finance
3 39 (9.73%) Influencing Skills
4 37 (9.23%) Legal
4 37 (9.23%) Presentation Skills
5 35 (8.73%) Analytical Skills
6 33 (8.23%) Telecoms
7 27 (6.73%) Public Sector
8 16 (3.99%) Organisational Skills
9 15 (3.74%) Banking
9 15 (3.74%) Marketing
10 12 (2.99%) Digital Economy
11 10 (2.49%) Games
12 9 (2.24%) Documentation Skills
12 9 (2.24%) Retail
13 6 (1.50%) Advertising
14 4 (1.00%) Law
14 4 (1.00%) Manufacturing
14 4 (1.00%) Military
15 2 (0.50%) Aerospace
Job Titles
1 66 (16.46%) Analyst
2 61 (15.21%) Service Manager
3 43 (10.72%) IT Manager
4 39 (9.73%) Delivery Manager
5 34 (8.48%) Architect
5 34 (8.48%) Consultant
6 32 (7.98%) Service Delivery Manager
7 31 (7.73%) Team Leader
8 26 (6.48%) IT Services Manager
9 25 (6.23%) Infrastructure Engineer
10 24 (5.99%) Technical Consultant
11 21 (5.24%) 3rd Line Engineer
11 21 (5.24%) Service Analyst
12 20 (4.99%) Service Desk Team Leader
13 19 (4.74%) IT Services Delivery Manager
13 19 (4.74%) IT Support
13 19 (4.74%) Support Analyst
14 18 (4.49%) 3rd Line Infrastructure Engineer
14 18 (4.49%) Service Architect
14 18 (4.49%) Support Engineer
Libraries, Frameworks & Software Standards
1 10 (2.49%) Web Services
1 10 (2.49%) XML
2 9 (2.24%) LDAP
3 8 (2.00%) CSS
3 8 (2.00%) HTML
4 7 (1.75%) Ajax
4 7 (1.75%) SOAP
5 4 (1.00%) .NET
6 3 (0.75%) 802.1X
7 1 (0.25%) ADO
7 1 (0.25%) Middleware
7 1 (0.25%) RabbitMQ
7 1 (0.25%) REST
7 1 (0.25%) XBRL
Miscellaneous
1 36 (8.98%) Management Information System
2 32 (7.98%) Data Centre
3 31 (7.73%) Self-Motivation
4 17 (4.24%) Driving Licence
5 15 (3.74%) CMDB
6 11 (2.74%) Virtual Team
7 10 (2.49%) Life Science
7 10 (2.49%) User Experience
8 8 (2.00%) Private Cloud
9 7 (1.75%) Hybrid Cloud
10 5 (1.25%) Cloud Native
10 5 (1.25%) Clustering
10 5 (1.25%) Distributed Denial-of-Service
10 5 (1.25%) Smartphone
11 4 (1.00%) Blog
11 4 (1.00%) DTCC
11 4 (1.00%) Public Cloud
12 2 (0.50%) Data Structures
12 2 (0.50%) Greenfield Project
12 2 (0.50%) SCADA
Operating Systems
1 49 (12.22%) Windows
2 34 (8.48%) Linux
3 29 (7.23%) Windows 10
4 14 (3.49%) Windows Server
5 5 (1.25%) Check Point GAiA
6 3 (0.75%) Windows Server 2008
6 3 (0.75%) Windows Server 2012
7 2 (0.50%) Unix
8 1 (0.25%) Mac OS
8 1 (0.25%) Red Hat Enterprise Linux
8 1 (0.25%) Windows Server 2003
8 1 (0.25%) Windows Server 2016
Processes & Methodologies
1 229 (57.11%) ITIL
2 125 (31.17%) ITSM
3 110 (27.43%) Service Delivery
4 75 (18.70%) Agile Software Development
5 74 (18.45%) Project Management
6 72 (17.96%) Change Management
7 67 (16.71%) Incident Management
8 65 (16.21%) Continuous Improvement
9 58 (14.46%) Problem-Solving
10 46 (11.47%) DevOps
11 45 (11.22%) Stakeholder Management
12 39 (9.73%) Decision-Making
13 36 (8.98%) Customer Requirements
14 35 (8.73%) Presales
15 34 (8.48%) Problem Management
15 34 (8.48%) Project Delivery
16 32 (7.98%) Infrastructure Engineering
16 32 (7.98%) Network Management
16 32 (7.98%) Release Management
17 28 (6.98%) Line Management
Programming Languages
1 37 (9.23%) SQL
2 8 (2.00%) C
2 8 (2.00%) JavaScript
3 7 (1.75%) Python
4 6 (1.50%) PowerShell
5 5 (1.25%) Bash Shell
5 5 (1.25%) Perl
6 4 (1.00%) C#
7 2 (0.50%) Data Analysis Expressions (DAX)
8 1 (0.25%) C++
8 1 (0.25%) Java
8 1 (0.25%) PHP
8 1 (0.25%) Ruby
Qualifications
1 45 (11.22%) Degree
2 44 (10.97%) Security Cleared
3 38 (9.48%) SC Cleared
4 34 (8.48%) ITIL Certification
5 32 (7.98%) ITIL Foundation Certificate
6 23 (5.74%) Microsoft Certification
7 10 (2.49%) MCP
8 7 (1.75%) MCSE
9 5 (1.25%) Cisco Certification
10 4 (1.00%) CCNA
10 4 (1.00%) DBS Check
10 4 (1.00%) MCITP
11 3 (0.75%) MCSA
11 3 (0.75%) PRINCE2 Certification
12 2 (0.50%) CTC Cleared
12 2 (0.50%) HND
12 2 (0.50%) Master's Degree
12 2 (0.50%) NVQ Level 4
12 2 (0.50%) PMP
13 1 (0.25%) Computer Science Degree
Quality Assurance & Compliance
1 107 (26.68%) SLA
2 26 (6.48%) GDPR
2 26 (6.48%) ISO/IEC 27001
3 20 (4.99%) Cyber Essentials
4 17 (4.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 10 (2.49%) COBIT
5 10 (2.49%) ISO/IEC 20000
5 10 (2.49%) PMO
6 9 (2.24%) BS25999
6 9 (2.24%) ISO 9001
6 9 (2.24%) QA
7 7 (1.75%) Good Clinical Practice
8 3 (0.75%) PCI DSS
9 1 (0.25%) Data Quality
9 1 (0.25%) GRC
9 1 (0.25%) NCSC
System Software
1 51 (12.72%) Active Directory
2 40 (9.98%) Hyper-V
3 31 (7.73%) VMware Infrastructure
4 23 (5.74%) RHEV
5 5 (1.25%) vSphere
6 3 (0.75%) Docker
6 3 (0.75%) Virtual Machines
6 3 (0.75%) VMware NSX
7 1 (0.25%) Virtual Servers
7 1 (0.25%) VMware ESXi
7 1 (0.25%) XenApp
Systems Management
1 13 (3.24%) SCCM
1 13 (3.24%) WSUS
2 11 (2.74%) SCOM
3 10 (2.49%) OpenView
3 10 (2.49%) OVSD
4 7 (1.75%) HP UCMDB
4 7 (1.75%) Kubernetes
5 6 (1.50%) FortiGate
5 6 (1.50%) Puppet
5 6 (1.50%) Terraform
6 5 (1.25%) Ansible
7 3 (0.75%) EMC NetWorker
8 2 (0.50%) Microsoft Intune
8 2 (0.50%) vCenter Server
9 1 (0.25%) Failover Clustering
9 1 (0.25%) Grafana
9 1 (0.25%) Graylog
9 1 (0.25%) Jamf Pro
9 1 (0.25%) Microsoft Clustering
9 1 (0.25%) vRealize
Vendors
1 110 (27.43%) Microsoft
2 67 (16.71%) ServiceNow
3 52 (12.97%) VMware
4 26 (6.48%) Meraki
5 23 (5.74%) Remedy
6 20 (4.99%) Citrix
7 18 (4.49%) BMC
7 18 (4.49%) SAP
8 17 (4.24%) Cisco
8 17 (4.24%) HP
9 11 (2.74%) Oracle
10 9 (2.24%) Google
11 8 (2.00%) CheckPoint
12 7 (1.75%) Dell
12 7 (1.75%) IBM
12 7 (1.75%) Snow
12 7 (1.75%) Veeam
13 6 (1.50%) Splunk
13 6 (1.50%) Workday
14 5 (1.25%) F5