Period
to 17 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 123 118 168
Rank change year-on-year -5 +50 -18
Permanent jobs citing Service Management 685 821 601
As % of all permanent IT jobs advertised in the South East 2.58% 2.69% 2.01%
As % of the Processes & Methodologies category 2.83% 2.98% 2.25%
Number of salaries quoted 512 580 400
South East median annual salary £50,000 £47,500 £45,700
Median salary % change year-on-year +5.26% +3.94% -3.79%
10th Percentile £26,755 £27,750 £26,225
90th Percentile £75,000 £75,000 £80,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 24,203 27,553 26,746
As % of all permanent IT jobs advertised in the South East 91.00% 90.20% 89.45%
Number of salaries quoted 19,455 22,805 22,129
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,250 £28,000 £27,000
90th Percentile £75,000 £70,000 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +2.04%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 17 July 2019.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -11 246 £46,250 -7.50% 38
Berkshire -22 158 £50,000 -4.76% 22
Surrey +17 145 £42,500 -10.53% 18
Hampshire -39 143 £50,000 +12.36% 20
East Sussex +72 81 £60,000 +37.93% 6
Buckinghamshire +22 58 £45,000 - 9
West Sussex -29 37 £52,500 +13.51% 10
Oxfordshire +44 30 £45,000 -21.74% 7
Kent +1 29 £61,250 +11.36% 3
Service Management
England

For the 6 months to 17 July 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 474 (69.20%) ITIL
2 219 (31.97%) ITSM
3 162 (23.65%) Service Delivery
4 147 (21.46%) Microsoft
5 146 (21.31%) Change Management
5 146 (21.31%) Finance
6 132 (19.27%) Agile Software Development
7 130 (18.98%) Windows
8 117 (17.08%) SQL
9 111 (16.20%) ServiceNow
10 103 (15.04%) Problem Management
11 100 (14.60%) Continuous Improvement
12 97 (14.16%) Active Directory
13 94 (13.72%) Problem-Solving
14 93 (13.58%) SLA
14 93 (13.58%) Incident Management
15 86 (12.55%) Information Security
16 85 (12.41%) Project Management
17 80 (11.68%) Security Cleared
18 76 (11.09%) Management Information System
19 73 (10.66%) Degree
20 70 (10.22%) PRINCE2
20 70 (10.22%) Retail
21 65 (9.49%) Office 365
22 62 (9.05%) Windows Server
23 61 (8.91%) Firewall
24 60 (8.76%) Stakeholder Management
24 60 (8.76%) ITIL Foundation Certificate
25 58 (8.47%) Self-Motivation
26 56 (8.18%) Cisco

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.94%) IIS
2 23 (3.36%) SharePoint
3 20 (2.92%) MS Exchange
4 19 (2.77%) CICS
5 16 (2.34%) Tomcat
6 15 (2.19%) Exchange Server 2010
7 14 (2.04%) Exchange Server 2013
8 11 (1.61%) CMS
9 10 (1.46%) IBM Domino
10 6 (0.88%) Apache
10 6 (0.88%) Confluence
11 5 (0.73%) Skype for Business
12 4 (0.58%) Apache Synapse
12 4 (0.58%) Mule
12 4 (0.58%) Mule ESB
12 4 (0.58%) SAS
12 4 (0.58%) SharePoint Server
13 3 (0.44%) WebLogic
14 2 (0.29%) NetWeaver
14 2 (0.29%) OpenStack
Applications
1 48 (7.01%) Microsoft Office
2 22 (3.21%) Microsoft Excel
3 12 (1.75%) Microsoft PowerPoint
4 4 (0.58%) MS Visio
5 1 (0.15%) Microsoft Project
Business Applications
1 9 (1.31%) Dynamics CRM
1 9 (1.31%) Remedy ITSM
2 7 (1.02%) Remedy AR System
3 3 (0.44%) SAP Payroll
4 2 (0.29%) SAP FI
4 2 (0.29%) SAP HR
4 2 (0.29%) Sparx Enterprise Architect
4 2 (0.29%) Workfront
5 1 (0.15%) Infor CloudSuite
5 1 (0.15%) Maximo
5 1 (0.15%) Oracle ERP
5 1 (0.15%) Oracle Utilities
5 1 (0.15%) SAP BPC
5 1 (0.15%) SAP CO
5 1 (0.15%) SAP ERP
5 1 (0.15%) SAP FI/CO
5 1 (0.15%) SAP FI-CA
5 1 (0.15%) SAP Forecasting and Replenishment
5 1 (0.15%) SAP HCM
5 1 (0.15%) SAP IS-U
Cloud Services
1 65 (9.49%) Office 365
2 55 (8.03%) Microsoft Azure
3 20 (2.92%) IaaS
3 20 (2.92%) SaaS
4 18 (2.63%) PaaS
5 12 (1.75%) Apigee
6 10 (1.46%) Dynamics 365
7 8 (1.17%) Cloud Computing
8 6 (0.88%) Azure Active Directory
9 4 (0.58%) Amazon AWS
9 4 (0.58%) Kong
10 3 (0.44%) Serverless
10 3 (0.44%) SuccessFactors
11 2 (0.29%) Salesforce Sales Cloud
12 1 (0.15%) Google App Engine
12 1 (0.15%) Google Cloud Platform
12 1 (0.15%) Google Compute Engine
12 1 (0.15%) OneDrive
12 1 (0.15%) Power Platform
12 1 (0.15%) Yammer
Communications & Networking
1 61 (8.91%) Firewall
2 39 (5.69%) TCP/IP
3 27 (3.94%) DNS
4 26 (3.80%) DHCP
4 26 (3.80%) VPN
5 15 (2.19%) Cisco IOS
5 15 (2.19%) LAN
5 15 (2.19%) VLAN
6 14 (2.04%) Network Security
7 13 (1.90%) VoIP
7 13 (1.90%) WAN
8 12 (1.75%) Cisco ASA
8 12 (1.75%) HTTPS
8 12 (1.75%) Reverse Proxy
9 10 (1.46%) Internet
10 9 (1.31%) Unified Communications
11 8 (1.17%) Intrusion Detection
12 6 (0.88%) Radio Access Network
12 6 (0.88%) SAN
12 6 (0.88%) Wireless
Database & Business Intelligence
1 35 (5.11%) SQL Server
2 21 (3.07%) DB2
3 14 (2.04%) SQL Server 2008
4 12 (1.75%) SQL Server 2012
5 10 (1.46%) GIS
6 7 (1.02%) Azure SQL Database
6 7 (1.02%) MongoDB
6 7 (1.02%) Oracle Database
7 5 (0.73%) NoSQL
8 4 (0.58%) BusinessObjects
8 4 (0.58%) MySQL
8 4 (0.58%) Oracle Database 10g
9 3 (0.44%) Data Warehouse
9 3 (0.44%) Geospatial Data
9 3 (0.44%) PostgreSQL
9 3 (0.44%) Relational Database
10 2 (0.29%) SAP BW
10 2 (0.29%) SAP HANA
11 1 (0.15%) Oracle Database 11g
11 1 (0.15%) QlikView
Development Applications
1 10 (1.46%) Jenkins
1 10 (1.46%) JIRA
2 4 (0.58%) Visual Studio
3 1 (0.15%) Atlassian Bamboo
3 1 (0.15%) Cucumber
3 1 (0.15%) Hudson
3 1 (0.15%) JMeter
3 1 (0.15%) Selenium
General
1 146 (21.31%) Finance
2 70 (10.22%) Retail
3 46 (6.72%) Telecoms
4 30 (4.38%) Legal
5 13 (1.90%) Aerospace
6 12 (1.75%) Banking
7 11 (1.61%) Law
8 6 (0.88%) Advertising
8 6 (0.88%) Billing
8 6 (0.88%) Marketing
9 5 (0.73%) Financial Institution
10 3 (0.44%) Local Government
10 3 (0.44%) Pharmaceutical
11 2 (0.29%) Manufacturing
11 2 (0.29%) Military
12 1 (0.15%) Automotive
12 1 (0.15%) Back Office
12 1 (0.15%) Games
Job Titles
1 114 (16.64%) Analyst
2 79 (11.53%) Service Manager
3 72 (10.51%) Architect
4 64 (9.34%) IT Manager
5 52 (7.59%) Support Analyst
6 50 (7.30%) Delivery Manager
7 47 (6.86%) Services Delivery Manager
8 39 (5.69%) Service Analyst
9 37 (5.40%) IT Support
10 35 (5.11%) IT Analyst
11 30 (4.38%) Developer
11 30 (4.38%) IT Services Manager
12 29 (4.23%) Consultant
13 27 (3.94%) Service Desk Analyst
14 26 (3.80%) Administrator
14 26 (3.80%) Incident Manager
15 24 (3.50%) Support Engineer
16 23 (3.36%) 2nd Line Support
17 22 (3.21%) IT Support Analyst
18 21 (3.07%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 15 (2.19%) Middleware
1 15 (2.19%) SOAP
1 15 (2.19%) Web Services
2 14 (2.04%) SAML
3 12 (1.75%) REST
3 12 (1.75%) XML
4 10 (1.46%) OAuth
5 9 (1.31%) .NET
5 9 (1.31%) HTML
6 8 (1.17%) CSS
7 6 (0.88%) LDAP
7 6 (0.88%) RabbitMQ
8 5 (0.73%) J2EE
9 4 (0.58%) Hibernate
9 4 (0.58%) JSON
9 4 (0.58%) Node.js
9 4 (0.58%) Spring
9 4 (0.58%) Web Services Management
9 4 (0.58%) XML Messaging
10 3 (0.44%) WF
Miscellaneous
1 76 (11.09%) Management Information System
2 58 (8.47%) Self-Motivation
3 43 (6.28%) User Experience
4 41 (5.99%) Analytical Skills
5 28 (4.09%) EPoS
6 27 (3.94%) Mainframe
7 22 (3.21%) Data Centre
8 20 (2.92%) Driving Licence
9 17 (2.48%) CMDB
9 17 (2.48%) Virtual Team
10 14 (2.04%) FMCG
11 13 (1.90%) iPad
11 13 (1.90%) NHS
11 13 (1.90%) Video Conferencing
12 11 (1.61%) Public Cloud
12 11 (1.61%) VSAM
13 10 (1.46%) Smartphone
14 9 (1.31%) EFT
15 8 (1.17%) Security Operations Centre
16 6 (0.88%) Mobile App
Operating Systems
1 130 (18.98%) Windows
2 62 (9.05%) Windows Server
3 51 (7.45%) Linux
4 31 (4.53%) Windows 10
5 25 (3.65%) Windows Server 2008
6 24 (3.50%) Windows 7
7 23 (3.36%) Windows Server 2012
8 21 (3.07%) CentOS
9 16 (2.34%) Red Hat Enterprise Linux
9 16 (2.34%) Windows 8
10 15 (2.19%) Android
11 11 (1.61%) MVS
12 10 (1.46%) Mac OS X
13 8 (1.17%) zOS
14 5 (0.73%) Unix
15 3 (0.44%) Windows 2000
15 3 (0.44%) Windows XP
16 1 (0.15%) AIX
16 1 (0.15%) Apple iOS
Processes & Methodologies
1 474 (69.20%) ITIL
2 219 (31.97%) ITSM
3 162 (23.65%) Service Delivery
4 146 (21.31%) Change Management
5 132 (19.27%) Agile Software Development
6 103 (15.04%) Problem Management
7 100 (14.60%) Continuous Improvement
8 94 (13.72%) Problem-Solving
9 93 (13.58%) Incident Management
10 86 (12.55%) Information Security
11 85 (12.41%) Project Management
12 70 (10.22%) PRINCE2
13 60 (8.76%) Stakeholder Management
14 54 (7.88%) SDLC
14 54 (7.88%) Stakeholder Engagement
15 51 (7.45%) Configuration Management
16 50 (7.30%) ITIL V3
17 48 (7.01%) Migration
18 46 (6.72%) IT Strategy
19 42 (6.13%) Line Management
Programming Languages
1 117 (17.08%) SQL
2 49 (7.15%) Java
3 21 (3.07%) C
4 15 (2.19%) PowerShell
5 14 (2.04%) JavaScript
6 11 (1.61%) COBOL
6 11 (1.61%) JCL
6 11 (1.61%) Objective-C
7 7 (1.02%) C#
8 4 (0.58%) C++
8 4 (0.58%) Perl
8 4 (0.58%) PHP
9 3 (0.44%) ABAP
10 2 (0.29%) PL/SQL
10 2 (0.29%) Python
10 2 (0.29%) VBA
Qualifications
1 80 (11.68%) Security Cleared
2 73 (10.66%) Degree
3 60 (8.76%) ITIL Foundation Certificate
4 51 (7.45%) SC Cleared
5 41 (5.99%) ITIL Certification
6 35 (5.11%) Microsoft Certification
7 27 (3.94%) Cisco Certification
8 21 (3.07%) MCSE
9 19 (2.77%) MCSA
10 14 (2.04%) CCNA
11 13 (1.90%) Computer Science Degree
11 13 (1.90%) DV Cleared
12 11 (1.61%) CISSP
13 10 (1.46%) CCNP
14 7 (1.02%) CEH
14 7 (1.02%) GCIA
14 7 (1.02%) HNC
14 7 (1.02%) HND
14 7 (1.02%) ISEB
14 7 (1.02%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 93 (13.58%) SLA
2 34 (4.96%) GDPR
3 29 (4.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 26 (3.80%) ISO/IEC 27001
5 23 (3.36%) COBIT
6 18 (2.63%) PCI DSS
7 17 (2.48%) QA
8 11 (1.61%) Cyber Essentials
9 10 (1.46%) NIST
10 8 (1.17%) PMO
11 6 (0.88%) Data Quality
11 6 (0.88%) NCSC
11 6 (0.88%) Sarbanes-Oxley
12 5 (0.73%) GAMP
12 5 (0.73%) ITGC
13 4 (0.58%) ISO 9001
13 4 (0.58%) ISO/IEC 20000
14 3 (0.44%) GxP
14 3 (0.44%) ISO 22301
15 2 (0.29%) SSAE 16
System Software
1 97 (14.16%) Active Directory
2 44 (6.42%) VMware Infrastructure
3 42 (6.13%) Hyper-V
4 14 (2.04%) VMware ESXi
5 12 (1.75%) Firmware
6 9 (1.31%) KVM
6 9 (1.31%) Virtual Machines
7 6 (0.88%) Virtual Servers
8 4 (0.58%) XenApp
9 2 (0.29%) Microsoft Virtual Server
9 2 (0.29%) VMware NSX
10 1 (0.15%) Corosync
10 1 (0.15%) Docker
10 1 (0.15%) Microsoft App-V
10 1 (0.15%) Terminal Services
Systems Management
1 32 (4.67%) SCCM
2 22 (3.21%) Microsoft Intune
3 14 (2.04%) WSUS
4 12 (1.75%) Ansible
4 12 (1.75%) Perfmon
5 11 (1.61%) AirWatch
5 11 (1.61%) Cisco CUCM
5 11 (1.61%) Puppet
6 10 (1.46%) Netcool
7 9 (1.31%) DameWare
7 9 (1.31%) Opscode Chef
8 8 (1.17%) Single Sign-On
9 6 (0.88%) Tivoli
10 5 (0.73%) vCenter Server
11 4 (0.58%) CA Single Sign-On
11 4 (0.58%) HP ALM
11 4 (0.58%) HP Quality Center
11 4 (0.58%) SCOM
12 3 (0.44%) CA Spectrum
12 3 (0.44%) NetBackup
Vendors
1 147 (21.46%) Microsoft
2 111 (16.20%) ServiceNow
3 56 (8.18%) Cisco
4 46 (6.72%) VMware
5 36 (5.26%) Oracle
6 29 (4.23%) CA
7 28 (4.09%) Citrix
8 26 (3.80%) Red Hat
9 22 (3.21%) SAP
10 21 (3.07%) IBM
10 21 (3.07%) Remedy
11 15 (2.19%) SolarWinds
12 12 (1.75%) Avaya
13 11 (1.61%) WatchGuard
13 11 (1.61%) Xamarin
14 10 (1.46%) Lotus
14 10 (1.46%) Polycom
15 9 (1.31%) Aruba
15 9 (1.31%) Cadence
15 9 (1.31%) HP