Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 134 153 144
Rank change year-on-year +19 -9 -32
Permanent jobs citing Service Management 735 657 877
As % of all permanent IT jobs advertised in the South East 2.42% 2.25% 2.34%
As % of the Processes & Methodologies category 2.74% 2.56% 2.65%
Number of salaries quoted 555 440 707
South East median annual salary £49,000 £47,500 £47,500
Median salary % change year-on-year +3.16% - -
10th Percentile £27,350 £25,000 £24,000
90th Percentile £77,500 £77,750 £75,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26,866 25,630 33,121
As % of all permanent IT jobs advertised in the South East 88.58% 87.70% 88.30%
Number of salaries quoted 22,252 21,105 27,903
South East median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - -
10th Percentile £28,000 £27,000 £26,250
90th Percentile £70,000 £67,500 £68,750
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 27 May 2018.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -10 285 £50,000 -16.67% 29
Berkshire -13 187 £55,000 -12.00% 12
Surrey +16 163 £45,500 +30.00% 3
Hampshire -14 162 £42,500 +6.25% 19
Buckinghamshire -27 63 £48,000 -12.33% 13
Kent +45 57 £55,000 -4.35% 4
West Sussex +23 51 £45,000 -5.26% 5
Oxfordshire -8 37 £52,500 +50.00% 4
East Sussex -29 9 £47,500 -7.32% 2
Middlesex +17 4 £92,500 +19.35%
Service Management
England

For the 6 months to 27 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 516 (70.20%) ITIL
2 223 (30.34%) ITSM
3 184 (25.03%) Service Delivery
4 182 (24.76%) Microsoft
5 161 (21.90%) Windows
6 159 (21.63%) Finance
7 150 (20.41%) SLA
8 139 (18.91%) Problem Management
9 124 (16.87%) ITIL V3
10 108 (14.69%) SQL
11 106 (14.42%) Change Management
12 99 (13.47%) Active Directory
13 98 (13.33%) Incident Management
14 92 (12.52%) Security Cleared
15 91 (12.38%) Analytical Skills
16 89 (12.11%) Self-Motivation
17 87 (11.84%) Degree
17 87 (11.84%) Project Management
18 85 (11.56%) ServiceNow
19 80 (10.88%) Citrix
20 79 (10.75%) Stakeholder Management
21 77 (10.48%) LAN
21 77 (10.48%) Oracle
22 76 (10.34%) Microsoft Azure
22 76 (10.34%) Problem-Solving
23 75 (10.20%) VMware
24 72 (9.80%) Management Information System
25 71 (9.66%) Agile Software Development
26 70 (9.52%) PRINCE2
27 67 (9.12%) WAN

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (5.71%) SharePoint
2 22 (2.99%) IIS
3 13 (1.77%) SharePoint 2010
3 13 (1.77%) SharePoint 2013
4 12 (1.63%) Elasticsearch
4 12 (1.63%) Oracle SOA Suite
5 10 (1.36%) WebSphere
6 7 (0.95%) Skype for Business
6 7 (0.95%) Tomcat
6 7 (0.95%) WebLogic
7 6 (0.82%) MS Exchange
8 5 (0.68%) CMS
8 5 (0.68%) Liferay
9 4 (0.54%) SharePoint Server
9 4 (0.54%) Umbraco
10 3 (0.41%) TPMS
11 2 (0.27%) Apache Spark
11 2 (0.27%) Exchange Server 2010
11 2 (0.27%) Exchange Server 2013
11 2 (0.27%) Zimbra
Applications
1 38 (5.17%) Microsoft Office
2 33 (4.49%) Microsoft Excel
3 17 (2.31%) Microsoft PowerPoint
4 9 (1.22%) Microsoft Project
4 9 (1.22%) MS Visio
5 4 (0.54%) Spreadsheet
Business Applications
1 22 (2.99%) Remedy ITSM
2 2 (0.27%) Dynamics CRM
3 1 (0.14%) Oracle Payables
3 1 (0.14%) Oracle Receivables
3 1 (0.14%) SAP BPC
3 1 (0.14%) SAP CO
3 1 (0.14%) SAP FI
3 1 (0.14%) SAP FI/CO
3 1 (0.14%) SAP S/4HANA
3 1 (0.14%) Unica
Cloud Services
1 76 (10.34%) Microsoft Azure
2 49 (6.67%) Amazon AWS
3 35 (4.76%) Office 365
4 23 (3.13%) SaaS
5 20 (2.72%) IaaS
6 9 (1.22%) Cloud Computing
7 8 (1.09%) PaaS
8 6 (0.82%) Amazon CloudWatch
8 6 (0.82%) AWS CloudTrail
9 4 (0.54%) Azure Active Directory
10 2 (0.27%) GitHub
11 1 (0.14%) Amazon EC2
11 1 (0.14%) Amazon ELB
11 1 (0.14%) Amazon S3
11 1 (0.14%) AWS CloudFormation
11 1 (0.14%) Dynamics 365
11 1 (0.14%) Google Play
11 1 (0.14%) Mimecast
11 1 (0.14%) TestFlight
11 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 77 (10.48%) LAN
2 67 (9.12%) WAN
3 35 (4.76%) WLAN
4 34 (4.63%) VPN
4 34 (4.63%) Wireless
5 31 (4.22%) DNS
6 29 (3.95%) Remote Desktop
7 28 (3.81%) DHCP
7 28 (3.81%) Firewall
7 28 (3.81%) MPLS
8 26 (3.54%) DMZ
8 26 (3.54%) VLAN
9 24 (3.27%) Intrusion Detection
9 24 (3.27%) NetScaler
9 24 (3.27%) VPLS
10 18 (2.45%) TCP/IP
11 16 (2.18%) VoIP
12 15 (2.04%) SAN
13 13 (1.77%) Wi-Fi
14 9 (1.22%) Internet
Database & Business Intelligence
1 62 (8.44%) SQL Server
2 18 (2.45%) SQL Server Integration Services
3 17 (2.31%) MySQL
4 15 (2.04%) Data Mining
4 15 (2.04%) Data Warehouse
5 14 (1.90%) Oracle Reports
6 12 (1.63%) MongoDB
6 12 (1.63%) Power BI
7 11 (1.50%) Relational Database
8 10 (1.36%) Amazon DynamoDB
8 10 (1.36%) RDBMS
8 10 (1.36%) SQL Server Analysis Services
8 10 (1.36%) SQL Server Reporting Services
9 7 (0.95%) BusinessObjects
9 7 (0.95%) Oracle Database
10 6 (0.82%) SQL Server 2008
11 5 (0.68%) Azure SQL Database
11 5 (0.68%) QlikView
12 3 (0.41%) NoSQL
12 3 (0.41%) RavenDB
Development Applications
1 20 (2.72%) Jenkins
2 16 (2.18%) Visual Studio
3 13 (1.77%) Eclipse
4 10 (1.36%) Git (software)
5 9 (1.22%) Team Foundation Server
6 8 (1.09%) JIRA
6 8 (1.09%) Subversion
7 6 (0.82%) TeamCity
8 2 (0.27%) JUnit
9 1 (0.14%) Android Studio
9 1 (0.14%) Visual Studio Team System
9 1 (0.14%) Xcode
General
1 159 (21.63%) Finance
2 46 (6.26%) Retail
2 46 (6.26%) Telecoms
3 34 (4.63%) Legal
4 26 (3.54%) Law
5 25 (3.40%) Marketing
6 19 (2.59%) Back Office
7 10 (1.36%) Billing
7 10 (1.36%) Electronics
7 10 (1.36%) Manufacturing
8 8 (1.09%) Publishing
9 7 (0.95%) Automotive
10 5 (0.68%) Banking
10 5 (0.68%) Games
11 4 (0.54%) Advertising
11 4 (0.54%) Local Government
12 2 (0.27%) Aerospace
12 2 (0.27%) Digital Economy
12 2 (0.27%) Korean Language
13 1 (0.14%) General Ledger
Job Titles
1 144 (19.59%) Analyst
2 101 (13.74%) Service Manager
3 75 (10.20%) IT Manager
4 58 (7.89%) Service Analyst
5 43 (5.85%) Support Analyst
6 39 (5.31%) Senior Analyst
6 39 (5.31%) Service Desk Analyst
7 37 (5.03%) Applications Support
8 34 (4.63%) Incident Manager
9 33 (4.49%) Network Engineer
10 32 (4.35%) Delivery Manager
11 31 (4.22%) IT Services Manager
12 29 (3.95%) Services Delivery Manager
13 28 (3.81%) Major Incident Manager
14 24 (3.27%) Applications Support Analyst
15 23 (3.13%) Developer
15 23 (3.13%) Infrastructure Engineer
15 23 (3.13%) Problem Manager
16 22 (2.99%) Infrastructure Manager
16 22 (2.99%) Operations Manager
Libraries, Frameworks & Software Standards
1 43 (5.85%) HTML
2 40 (5.44%) .NET
3 37 (5.03%) CSS
4 21 (2.86%) Web Services
5 18 (2.45%) HTML5
6 15 (2.04%) Middleware
7 12 (1.63%) .NET Framework
7 12 (1.63%) XML
8 11 (1.50%) Elastic Stack
8 11 (1.50%) J2EE
8 11 (1.50%) Spring
9 10 (1.36%) REST
10 9 (1.22%) jQuery
11 8 (1.09%) AngularJS
11 8 (1.09%) ASP.NET
12 7 (0.95%) CSS3
13 5 (0.68%) Ember.js
13 5 (0.68%) Node.js
13 5 (0.68%) Spring Boot
13 5 (0.68%) Spring Security
Miscellaneous
1 91 (12.38%) Analytical Skills
2 89 (12.11%) Self-Motivation
3 72 (9.80%) Management Information System
4 37 (5.03%) Private Cloud
5 27 (3.67%) Data Centre
6 21 (2.86%) CMDB
7 19 (2.59%) Computer Science
8 17 (2.31%) Fat Client
8 17 (2.31%) Thin Client
9 16 (2.18%) Public Cloud
10 15 (2.04%) EPoS
11 11 (1.50%) Driving Licence
11 11 (1.50%) Virtual Team
12 10 (1.36%) Enterprise Storage
13 9 (1.22%) NHS
14 8 (1.09%) Handset
14 8 (1.09%) User Experience
15 7 (0.95%) Hybrid Cloud
16 6 (0.82%) Enterprise Software
16 6 (0.82%) Robotics
Operating Systems
1 161 (21.90%) Windows
2 60 (8.16%) Windows Server
3 53 (7.21%) Linux
4 51 (6.94%) Windows 7
5 27 (3.67%) Windows 10
6 24 (3.27%) Unix
7 10 (1.36%) Apple iOS
8 9 (1.22%) Red Hat Enterprise Linux
8 9 (1.22%) Windows Server 2003
8 9 (1.22%) Windows Server 2012
9 6 (0.82%) Android
10 5 (0.68%) Windows 8
10 5 (0.68%) Windows Server 2008
11 4 (0.54%) Windows XP
12 3 (0.41%) Solaris
13 2 (0.27%) CentOS
13 2 (0.27%) zOS
Processes & Methodologies
1 516 (70.20%) ITIL
2 223 (30.34%) ITSM
3 184 (25.03%) Service Delivery
4 139 (18.91%) Problem Management
5 124 (16.87%) ITIL V3
6 106 (14.42%) Change Management
7 98 (13.33%) Incident Management
8 87 (11.84%) Project Management
9 79 (10.75%) Stakeholder Management
10 76 (10.34%) Problem-Solving
11 71 (9.66%) Agile Software Development
12 70 (9.52%) PRINCE2
13 57 (7.76%) Risk Management
14 56 (7.62%) Continuous Improvement
15 52 (7.07%) Business Analysis
15 52 (7.07%) Configuration Management
16 50 (6.80%) Logistics
17 49 (6.67%) Customer Requirements
18 47 (6.39%) Asset Management
19 41 (5.58%) Information Security
Programming Languages
1 108 (14.69%) SQL
2 37 (5.03%) JavaScript
3 22 (2.99%) C#
4 19 (2.59%) Java
5 14 (1.90%) VB.NET
6 11 (1.50%) PL/SQL
6 11 (1.50%) PowerShell
7 10 (1.36%) Bash Shell
7 10 (1.36%) Shell Script
8 9 (1.22%) Python
8 9 (1.22%) T-SQL
9 5 (0.68%) Java 8
9 5 (0.68%) PHP
10 4 (0.54%) C
10 4 (0.54%) VB
11 2 (0.27%) COBOL
11 2 (0.27%) Perl
11 2 (0.27%) PL/1
11 2 (0.27%) Ruby
12 1 (0.14%) VBScript
Qualifications
1 92 (12.52%) Security Cleared
2 87 (11.84%) Degree
3 41 (5.58%) SC Cleared
4 33 (4.49%) Cisco Certification
4 33 (4.49%) ITIL Certification
5 31 (4.22%) CCNP
6 30 (4.08%) CCNA
7 24 (3.27%) CCIE
8 21 (2.86%) DV Cleared
9 19 (2.59%) Computer Science Degree
10 18 (2.45%) APMP
11 16 (2.18%) Microsoft Certification
12 14 (1.90%) CISSP
13 13 (1.77%) ISEB
14 12 (1.63%) MCP
14 12 (1.63%) MCSE
15 10 (1.36%) ITIL Foundation Certificate
15 10 (1.36%) PMI Certification
15 10 (1.36%) PRINCE2 Practitioner
16 8 (1.09%) RHCSA
Quality Assurance & Compliance
1 150 (20.41%) SLA
2 33 (4.49%) ISO/IEC 27001
3 25 (3.40%) QA
4 23 (3.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 17 (2.31%) PCI DSS
5 17 (2.31%) PMO
6 16 (2.18%) Cyber Essentials
7 13 (1.77%) COBIT
7 13 (1.77%) Data Quality
8 12 (1.63%) ISO/IEC 20000
9 8 (1.09%) ISO/IEC 19770
10 6 (0.82%) GDPR
10 6 (0.82%) ISO 9001
11 1 (0.14%) BS25999
11 1 (0.14%) Sarbanes-Oxley
System Software
1 99 (13.47%) Active Directory
2 63 (8.57%) VMware Infrastructure
3 26 (3.54%) Hyper-V
4 12 (1.63%) vSphere
5 11 (1.50%) Docker
6 8 (1.09%) Terminal Services
6 8 (1.09%) VMware ESXi
7 5 (0.68%) Virtual Desktop
7 5 (0.68%) Virtual Machines
8 4 (0.54%) Firmware
8 4 (0.54%) vCloud
9 2 (0.27%) Virtual Servers
10 1 (0.14%) Oracle RAC
Systems Management
1 47 (6.39%) SCCM
2 16 (2.18%) OpenView
3 11 (1.50%) Terraform
4 10 (1.36%) Kibana
4 10 (1.36%) logstash
4 10 (1.36%) Packer
4 10 (1.36%) Puppet
5 9 (1.22%) SCOM
5 9 (1.22%) vCenter Server
6 8 (1.09%) SCOrch
7 7 (0.95%) Single Sign-On
7 7 (0.95%) SolarWinds Orion
8 6 (0.82%) HP SiteScope
8 6 (0.82%) Nagios
8 6 (0.82%) Tivoli
9 5 (0.68%) CA Wily
10 4 (0.54%) CASB
11 3 (0.41%) Failover Clustering
11 3 (0.41%) Microsoft Data Protection Manager
11 3 (0.41%) Systems Management Server (SMS)
Vendors
1 182 (24.76%) Microsoft
2 85 (11.56%) ServiceNow
3 80 (10.88%) Citrix
4 77 (10.48%) Oracle
5 75 (10.20%) VMware
6 60 (8.16%) Cisco
7 52 (7.07%) SolarWinds
8 42 (5.71%) Remedy
9 31 (4.22%) SAP
10 30 (4.08%) IBM
11 29 (3.95%) HP
12 27 (3.67%) Zscaler
13 26 (3.54%) Blue Coat
14 25 (3.40%) F5
15 24 (3.27%) Forcepoint
16 19 (2.59%) BMC
16 19 (2.59%) iManage
17 11 (1.50%) AppDynamics
17 11 (1.50%) CA
17 11 (1.50%) Google