Period
to 21 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 115 170 153
Rank change year-on-year +55 -17 -45
Permanent jobs citing Service Management 821 593 873
As % of all permanent IT jobs advertised in the South East 2.69% 1.98% 2.29%
As % of the Processes & Methodologies category 3.03% 2.25% 2.61%
Number of salaries quoted 582 395 673
South East median annual salary £47,500 £45,000 £50,000
Median salary % change year-on-year +5.56% -10.00% +5.26%
10th Percentile £27,750 £26,250 £25,761
90th Percentile £73,625 £80,000 £80,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 27,063 26,334 33,475
As % of all permanent IT jobs advertised in the South East 88.83% 88.01% 87.93%
Number of salaries quoted 22,385 21,786 28,163
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,250 £27,000 £26,750
90th Percentile £70,000 £68,750 £68,750
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 21 July 2018.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +19 332 £50,000 -9.09% 25
Berkshire +40 245 £52,500 -12.50% 16
Hampshire +34 208 £44,000 +10.00% 14
Surrey +17 139 £47,500 +39.71% 12
West Sussex +43 64 £47,500 -5.00% 1
Buckinghamshire -20 60 £45,000 +5.88% 5
Kent +37 46 £55,000 +34.15% 2
Oxfordshire -16 27 £57,500 +50.33% 4
East Sussex -26 19 £40,250 -10.56% 1
Middlesex +19 6 £92,500 -6.33%
Service Management
England

For the 6 months to 21 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 546 (66.50%) ITIL
2 266 (32.40%) ITSM
3 215 (26.19%) Microsoft
4 187 (22.78%) Problem Management
5 183 (22.29%) Service Delivery
6 175 (21.32%) Windows
7 170 (20.71%) Finance
8 158 (19.24%) SLA
9 150 (18.27%) Incident Management
10 138 (16.81%) ITIL V3
11 128 (15.59%) ServiceNow
12 121 (14.74%) Degree
13 119 (14.49%) Change Management
14 114 (13.89%) Analytical Skills
15 108 (13.15%) SQL
16 106 (12.91%) Active Directory
17 104 (12.67%) Project Management
18 100 (12.18%) PRINCE2
19 99 (12.06%) Problem-Solving
20 95 (11.57%) Microsoft Azure
21 94 (11.45%) Self-Motivation
21 94 (11.45%) Agile Software Development
22 92 (11.21%) Security Cleared
23 88 (10.72%) Management Information System
24 83 (10.11%) Logistics
25 81 (9.87%) Stakeholder Management
25 81 (9.87%) Windows Server
26 80 (9.74%) VMware
27 76 (9.26%) Citrix
28 75 (9.14%) Oracle

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (6.21%) IIS
2 38 (4.63%) SharePoint
3 12 (1.46%) Elasticsearch
3 12 (1.46%) WebLogic
4 10 (1.22%) Skype for Business
5 8 (0.97%) CMS
5 8 (0.97%) Tomcat
6 7 (0.85%) WebSphere
7 6 (0.73%) SharePoint 2010
7 6 (0.73%) SharePoint 2013
7 6 (0.73%) Umbraco
8 5 (0.61%) Oracle SOA Suite
9 4 (0.49%) JBoss
9 4 (0.49%) MS Exchange
9 4 (0.49%) SharePoint Server
10 3 (0.37%) Apache
10 3 (0.37%) TPMS
11 2 (0.24%) Drupal
11 2 (0.24%) NetWeaver
11 2 (0.24%) Smallworld
Applications
1 62 (7.55%) Microsoft Office
2 52 (6.33%) Microsoft Excel
3 27 (3.29%) Microsoft PowerPoint
4 18 (2.19%) MS Visio
5 12 (1.46%) Microsoft Project
6 4 (0.49%) Spreadsheet
Business Applications
1 23 (2.80%) Remedy ITSM
2 2 (0.24%) SAP BPC
2 2 (0.24%) SAP Forecasting and Replenishment
3 1 (0.12%) Dynamics AX
3 1 (0.12%) Dynamics CRM
3 1 (0.12%) Oracle Payables
3 1 (0.12%) Oracle Receivables
3 1 (0.12%) SAP CO
3 1 (0.12%) SAP FI
3 1 (0.12%) SAP FI/CO
3 1 (0.12%) SAP GRC
3 1 (0.12%) SAP S/4HANA
Cloud Services
1 95 (11.57%) Microsoft Azure
2 48 (5.85%) Amazon AWS
3 33 (4.02%) Office 365
4 31 (3.78%) SaaS
5 24 (2.92%) IaaS
6 13 (1.58%) Azure Active Directory
7 8 (0.97%) Cloud Computing
8 7 (0.85%) PaaS
9 5 (0.61%) Amazon CloudWatch
10 4 (0.49%) AWS CloudTrail
11 3 (0.37%) Amazon EC2
11 3 (0.37%) Amazon ELB
11 3 (0.37%) Amazon S3
11 3 (0.37%) AWS CloudFormation
11 3 (0.37%) GitHub
11 3 (0.37%) Virtual Private Cloud
12 1 (0.12%) Amazon ElastiCache
12 1 (0.12%) AWS Elastic Beanstalk
12 1 (0.12%) G Suite
12 1 (0.12%) Google Cloud Platform
Communications & Networking
1 72 (8.77%) LAN
2 57 (6.94%) WAN
3 39 (4.75%) VPN
3 39 (4.75%) WLAN
4 32 (3.90%) Wireless
5 30 (3.65%) MPLS
6 28 (3.41%) Wi-Fi
7 25 (3.05%) DMZ
8 24 (2.92%) Firewall
8 24 (2.92%) VLAN
9 23 (2.80%) Intrusion Detection
10 22 (2.68%) NetScaler
10 22 (2.68%) VPLS
11 21 (2.56%) VoIP
12 18 (2.19%) DNS
12 18 (2.19%) Internet
13 15 (1.83%) DHCP
14 14 (1.71%) TCP/IP
15 11 (1.34%) Remote Desktop
15 11 (1.34%) SAN
Database & Business Intelligence
1 65 (7.92%) SQL Server
2 26 (3.17%) SQL Server Integration Services
3 20 (2.44%) MySQL
4 13 (1.58%) Oracle Database
5 12 (1.46%) MongoDB
5 12 (1.46%) Oracle Reports
5 12 (1.46%) Relational Database
6 11 (1.34%) RDBMS
6 11 (1.34%) SQL Server 2008
6 11 (1.34%) SQL Server Analysis Services
6 11 (1.34%) SQL Server Reporting Services
7 10 (1.22%) Amazon DynamoDB
7 10 (1.22%) Oracle Database 11g
8 9 (1.10%) Data Warehouse
9 8 (0.97%) Oracle Database 12c
10 7 (0.85%) Power BI
11 6 (0.73%) BusinessObjects
11 6 (0.73%) Data Mining
12 5 (0.61%) Azure SQL Database
13 3 (0.37%) RavenDB
Development Applications
1 21 (2.56%) Jenkins
2 20 (2.44%) Visual Studio
3 16 (1.95%) Team Foundation Server
4 11 (1.34%) Eclipse
4 11 (1.34%) Git (software)
4 11 (1.34%) JIRA
5 4 (0.49%) Subversion
5 4 (0.49%) TeamCity
6 3 (0.37%) Visual Studio Team System
7 1 (0.12%) Atlassian Bamboo
7 1 (0.12%) GitLab
General
1 170 (20.71%) Finance
2 58 (7.06%) Telecoms
3 55 (6.70%) Retail
4 27 (3.29%) Legal
5 24 (2.92%) Marketing
6 18 (2.19%) Law
7 16 (1.95%) Back Office
7 16 (1.95%) Billing
8 11 (1.34%) Banking
8 11 (1.34%) Manufacturing
9 10 (1.22%) Electronics
10 7 (0.85%) Publishing
11 6 (0.73%) Automotive
12 5 (0.61%) Games
13 4 (0.49%) Advertising
13 4 (0.49%) Local Government
14 2 (0.24%) Aerospace
14 2 (0.24%) Digital Economy
14 2 (0.24%) Korean Language
15 1 (0.12%) Pharmaceutical
Job Titles
1 167 (20.34%) Analyst
2 105 (12.79%) Service Manager
3 92 (11.21%) IT Manager
4 62 (7.55%) Support Analyst
5 52 (6.33%) Incident Manager
6 46 (5.60%) Major Incident Manager
7 43 (5.24%) Service Analyst
8 39 (4.75%) Network Engineer
9 36 (4.38%) IT Services Manager
10 34 (4.14%) Applications Support
10 34 (4.14%) Delivery Manager
10 34 (4.14%) Infrastructure Engineer
10 34 (4.14%) Problem Manager
11 30 (3.65%) Services Delivery Manager
12 28 (3.41%) Applications Support Analyst
12 28 (3.41%) IT Analyst
13 26 (3.17%) Senior Analyst
14 25 (3.05%) Architect
15 24 (2.92%) Project Manager
15 24 (2.92%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 41 (4.99%) .NET
1 41 (4.99%) HTML
2 35 (4.26%) CSS
3 18 (2.19%) Web Services
4 17 (2.07%) .NET Framework
5 13 (1.58%) OAuth
5 13 (1.58%) SAML
6 12 (1.46%) Elastic Stack
6 12 (1.46%) HTML5
7 11 (1.34%) Middleware
7 11 (1.34%) XML
8 10 (1.22%) AngularJS
8 10 (1.22%) REST
9 9 (1.10%) J2EE
9 9 (1.10%) Spring
10 8 (0.97%) ASP.NET
10 8 (0.97%) jQuery
11 5 (0.61%) Ember.js
11 5 (0.61%) Spring Boot
11 5 (0.61%) Spring Security
Miscellaneous
1 114 (13.89%) Analytical Skills
2 94 (11.45%) Self-Motivation
3 88 (10.72%) Management Information System
4 60 (7.31%) Private Cloud
5 30 (3.65%) Computer Science
6 29 (3.53%) CMDB
7 26 (3.17%) Data Centre
8 16 (1.95%) Public Cloud
8 16 (1.95%) Virtual Team
9 14 (1.71%) Fat Client
9 14 (1.71%) Thin Client
10 13 (1.58%) CESG
10 13 (1.58%) iSeries
11 12 (1.46%) iPhone
12 10 (1.22%) Mobile App
13 9 (1.10%) AS400
13 9 (1.10%) Driving Licence
13 9 (1.10%) Enterprise Software
13 9 (1.10%) iPad
13 9 (1.10%) User Experience
Operating Systems
1 175 (21.32%) Windows
2 81 (9.87%) Windows Server
3 72 (8.77%) Linux
4 42 (5.12%) Windows 7
5 30 (3.65%) Unix
6 20 (2.44%) Windows Server 2012
7 19 (2.31%) Windows 10
8 18 (2.19%) Apple iOS
9 16 (1.95%) Windows Server 2008
10 14 (1.71%) Windows 8
11 9 (1.10%) Windows Mobile
12 8 (0.97%) Android
13 7 (0.85%) Red Hat Enterprise Linux
14 6 (0.73%) Solaris
15 4 (0.49%) Windows XP
16 3 (0.37%) Windows Phone
17 2 (0.24%) AIX
17 2 (0.24%) CentOS
Processes & Methodologies
1 546 (66.50%) ITIL
2 266 (32.40%) ITSM
3 187 (22.78%) Problem Management
4 183 (22.29%) Service Delivery
5 150 (18.27%) Incident Management
6 138 (16.81%) ITIL V3
7 119 (14.49%) Change Management
8 104 (12.67%) Project Management
9 100 (12.18%) PRINCE2
10 99 (12.06%) Problem-Solving
11 94 (11.45%) Agile Software Development
12 83 (10.11%) Logistics
13 81 (9.87%) Stakeholder Management
14 72 (8.77%) Continuous Improvement
15 70 (8.53%) Asset Management
16 66 (8.04%) Business Analysis
17 63 (7.67%) Root Cause Analysis
18 58 (7.06%) Configuration Management
19 55 (6.70%) Information Security
20 49 (5.97%) Risk Management
Programming Languages
1 108 (13.15%) SQL
2 39 (4.75%) JavaScript
3 19 (2.31%) C#
4 17 (2.07%) T-SQL
5 14 (1.71%) Java
6 13 (1.58%) PowerShell
7 9 (1.10%) C
7 9 (1.10%) VB.NET
8 8 (0.97%) PL/SQL
9 6 (0.73%) Bash Shell
9 6 (0.73%) Shell Script
10 5 (0.61%) Java 8
11 4 (0.49%) Python
12 3 (0.37%) TypeScript
12 3 (0.37%) VB
13 2 (0.24%) Perl
13 2 (0.24%) Ruby
14 1 (0.12%) PHP
Qualifications
1 121 (14.74%) Degree
2 92 (11.21%) Security Cleared
3 37 (4.51%) SC Cleared
4 34 (4.14%) Cisco Certification
4 34 (4.14%) ITIL Certification
5 33 (4.02%) Microsoft Certification
6 32 (3.90%) CCNA
7 30 (3.65%) CCNP
8 27 (3.29%) Computer Science Degree
9 22 (2.68%) APMP
9 22 (2.68%) CCIE
10 20 (2.44%) MCSE
11 19 (2.31%) CISSP
12 17 (2.07%) DV Cleared
13 15 (1.83%) MCITP
14 14 (1.71%) ISEB
15 13 (1.58%) CCSA
15 13 (1.58%) ITIL Foundation Certificate
15 13 (1.58%) MCSA
16 10 (1.22%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 158 (19.24%) SLA
2 39 (4.75%) ISO/IEC 27001
3 34 (4.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 24 (2.92%) Cyber Essentials
5 23 (2.80%) Data Quality
5 23 (2.80%) QA
6 17 (2.07%) PCI DSS
7 14 (1.71%) COBIT
8 12 (1.46%) PMO
9 9 (1.10%) ISO/IEC 20000
10 8 (0.97%) ISO/IEC 19770
11 7 (0.85%) GDPR
12 4 (0.49%) PMBOK
13 3 (0.37%) ISO 9001
14 1 (0.12%) BS25999
14 1 (0.12%) GCP
System Software
1 106 (12.91%) Active Directory
2 67 (8.16%) VMware Infrastructure
3 27 (3.29%) Hyper-V
4 21 (2.56%) VMware ESXi
5 14 (1.71%) Docker
6 6 (0.73%) Terminal Services
7 5 (0.61%) Virtual Machines
7 5 (0.61%) vSphere
8 4 (0.49%) Firmware
8 4 (0.49%) XenApp
8 4 (0.49%) XenDesktop
9 2 (0.24%) vCloud
9 2 (0.24%) Virtual Desktop
Systems Management
1 38 (4.63%) SCCM
2 22 (2.68%) vCenter Server
3 14 (1.71%) OpenView
4 13 (1.58%) Puppet
4 13 (1.58%) Terraform
5 11 (1.34%) logstash
5 11 (1.34%) Packer
6 10 (1.22%) Kibana
7 9 (1.10%) Cisco IPCC
8 5 (0.61%) CA Wily
8 5 (0.61%) Nagios
9 4 (0.49%) CASB
9 4 (0.49%) EMC NetWorker
9 4 (0.49%) HP SiteScope
9 4 (0.49%) SCOM
9 4 (0.49%) Tivoli
10 3 (0.37%) SCOrch
10 3 (0.37%) Systems Management Server (SMS)
10 3 (0.37%) WSUS
11 2 (0.24%) Ansible
Vendors
1 215 (26.19%) Microsoft
2 128 (15.59%) ServiceNow
3 80 (9.74%) VMware
4 76 (9.26%) Citrix
5 75 (9.14%) Oracle
6 58 (7.06%) Cisco
7 51 (6.21%) SolarWinds
8 50 (6.09%) Remedy
9 46 (5.60%) BMC
10 35 (4.26%) SAP
11 33 (4.02%) IBM
12 31 (3.78%) Zscaler
13 25 (3.05%) Blue Coat
14 23 (2.80%) F5
14 23 (2.80%) HP
15 22 (2.68%) Forcepoint
16 16 (1.95%) Dynatrace
17 14 (1.71%) Ivanti
18 13 (1.58%) Atlassian
19 12 (1.46%) Aruba