Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 157 123 134
Rank change year-on-year -34 +11 -29
Permanent jobs citing Service Management 687 831 1,040
As % of all permanent IT jobs advertised in the South East 2.17% 2.64% 2.55%
As % of the Processes & Methodologies category 2.48% 3.03% 2.92%
Number of salaries quoted 537 587 841
South East median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -5.26%
10th Percentile £23,150 £26,250 £23,625
90th Percentile £75,750 £73,750 £70,000
England median annual salary £50,000 £46,500 £46,500
% change year-on-year +7.53% - -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 27,687 27,460 35,558
As % of all permanent IT jobs advertised in the South East 87.64% 87.18% 87.31%
Number of salaries quoted 22,867 22,481 29,965
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £27,500 £27,500 £26,250
90th Percentile £70,000 £68,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 21 February 2018.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -45 237 £52,500 - 29
Surrey -2 227 £45,000 +12.50% 11
Berkshire -57 125 £62,500 +4.17% 17
Hampshire -58 111 £32,500 -18.75% 26
Buckinghamshire -2 65 £39,000 -13.33% 6
West Sussex 0 52 £40,750 -22.38% 3
Kent +41 50 £23,000 -60.85% 9
Oxfordshire -16 49 £52,500 +50.00% 6
East Sussex -24 10 £50,000 -4.76% 1
Middlesex +16 6 £59,500 -20.67%
Service Management
England

For the 6 months to 21 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 477 (69.43%) ITIL
2 215 (31.30%) ITSM
3 200 (29.11%) Windows
4 194 (28.24%) Microsoft
5 183 (26.64%) Service Delivery
6 157 (22.85%) SLA
7 148 (21.54%) Finance
8 131 (19.07%) Active Directory
9 114 (16.59%) SQL
10 105 (15.28%) VMware
11 96 (13.97%) Change Management
12 94 (13.68%) Project Management
13 92 (13.39%) Security Cleared
13 92 (13.39%) VMware Infrastructure
14 87 (12.66%) Continuous Improvement
15 79 (11.50%) ITIL V3
16 77 (11.21%) LAN
17 75 (10.92%) Cisco
17 75 (10.92%) Management Information System
17 75 (10.92%) Problem Management
18 74 (10.77%) WAN
18 74 (10.77%) Windows Server
19 71 (10.33%) Windows 7
19 71 (10.33%) Agile Software Development
20 69 (10.04%) Degree
21 67 (9.75%) Stakeholder Management
22 66 (9.61%) SQL Server
23 65 (9.46%) Analytical Skills
24 64 (9.32%) Customer Requirements
25 63 (9.17%) Citrix

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (5.24%) SharePoint
2 23 (3.35%) SharePoint 2010
2 23 (3.35%) SharePoint 2013
3 22 (3.20%) MS Exchange
4 15 (2.18%) Exchange Server 2010
5 13 (1.89%) Liferay
5 13 (1.89%) Oracle SOA Suite
6 12 (1.75%) BizTalk Server
7 10 (1.46%) Elasticsearch
8 9 (1.31%) Tomcat
8 9 (1.31%) WebSphere
9 5 (0.73%) IIS
10 4 (0.58%) Exchange Server 2007
10 4 (0.58%) OpenStack
10 4 (0.58%) Skype for Business
10 4 (0.58%) Zimbra
11 3 (0.44%) Exchange Server 2013
11 3 (0.44%) WebLogic
12 2 (0.29%) Apache
12 2 (0.29%) WebSphere Application Server
Applications
1 46 (6.70%) Microsoft Office
2 27 (3.93%) Microsoft Excel
3 18 (2.62%) Microsoft PowerPoint
4 6 (0.87%) Microsoft Project
4 6 (0.87%) MS Visio
5 2 (0.29%) Spreadsheet
Business Applications
1 17 (2.47%) Remedy ITSM
2 2 (0.29%) Adobe Campaign
2 2 (0.29%) Dynamics CRM
2 2 (0.29%) Visualfiles
3 1 (0.15%) Maximo
3 1 (0.15%) SAP CO
3 1 (0.15%) SAP ECC
3 1 (0.15%) SAP FI
3 1 (0.15%) SAP FI/CO
3 1 (0.15%) SAP MM
3 1 (0.15%) SAP PM
3 1 (0.15%) Unica
Cloud Services
1 62 (9.02%) Office 365
2 38 (5.53%) Amazon AWS
3 37 (5.39%) Microsoft Azure
4 26 (3.78%) Cloud Computing
5 15 (2.18%) IaaS
5 15 (2.18%) SaaS
6 14 (2.04%) PaaS
7 6 (0.87%) Amazon CloudWatch
7 6 (0.87%) AWS CloudTrail
8 4 (0.58%) Google Play
8 4 (0.58%) TestFlight
9 2 (0.29%) GitHub
10 1 (0.15%) Amazon EC2
10 1 (0.15%) Amazon ELB
10 1 (0.15%) Amazon S3
10 1 (0.15%) AWS CloudFormation
10 1 (0.15%) Azure Active Directory
10 1 (0.15%) Dynamics 365
10 1 (0.15%) OpenShift
10 1 (0.15%) Virtual Private Cloud
Communications & Networking
1 77 (11.21%) LAN
2 74 (10.77%) WAN
3 41 (5.97%) Wireless
4 36 (5.24%) DHCP
4 36 (5.24%) DNS
5 32 (4.66%) Remote Desktop
6 29 (4.22%) Firewall
7 25 (3.64%) VPN
8 21 (3.06%) TCP/IP
8 21 (3.06%) VoIP
9 19 (2.77%) WLAN
10 14 (2.04%) MPLS
10 14 (2.04%) SAN
11 13 (1.89%) VLAN
12 12 (1.75%) DMZ
13 10 (1.46%) Intrusion Detection
13 10 (1.46%) NetScaler
13 10 (1.46%) VPLS
14 9 (1.31%) Broadband
14 9 (1.31%) Radio Access Network
Database & Business Intelligence
1 66 (9.61%) SQL Server
2 18 (2.62%) Data Warehouse
3 17 (2.47%) MySQL
4 16 (2.33%) Data Mining
5 12 (1.75%) BusinessObjects
5 12 (1.75%) Oracle Reports
6 10 (1.46%) MongoDB
7 9 (1.31%) Power BI
7 9 (1.31%) SQL Server Reporting Services
8 8 (1.16%) Oracle Database
9 7 (1.02%) QlikView
9 7 (1.02%) SQL Server Integration Services
10 6 (0.87%) Amazon DynamoDB
11 4 (0.58%) Hadoop
11 4 (0.58%) PostgreSQL
12 3 (0.44%) Azure SQL Database
12 3 (0.44%) Relational Database
13 2 (0.29%) DB2
13 2 (0.29%) GIS
13 2 (0.29%) JasperReports
Development Applications
1 20 (2.91%) Visual Studio
2 16 (2.33%) Jenkins
3 10 (1.46%) Team Foundation Server
4 9 (1.31%) Subversion
5 8 (1.16%) Git (software)
6 6 (0.87%) Eclipse
6 6 (0.87%) TeamCity
7 4 (0.58%) Android Studio
7 4 (0.58%) Xcode
8 3 (0.44%) JIRA
9 2 (0.29%) JUnit
10 1 (0.15%) NUnit
10 1 (0.15%) TortoiseSVN
General
1 148 (21.54%) Finance
2 49 (7.13%) Telecoms
3 40 (5.82%) Legal
4 34 (4.95%) Retail
5 22 (3.20%) Marketing
6 19 (2.77%) Law
7 18 (2.62%) Back Office
8 9 (1.31%) Publishing
9 8 (1.16%) Manufacturing
10 6 (0.87%) Billing
10 6 (0.87%) Electronics
11 4 (0.58%) Automotive
11 4 (0.58%) Banking
12 3 (0.44%) German Language
12 3 (0.44%) Local Government
12 3 (0.44%) Pharmaceutical
13 2 (0.29%) Advertising
13 2 (0.29%) Aerospace
13 2 (0.29%) Digital Economy
13 2 (0.29%) Games
Job Titles
1 128 (18.63%) Analyst
2 84 (12.23%) Service Manager
3 67 (9.75%) IT Manager
4 54 (7.86%) Service Analyst
5 49 (7.13%) Infrastructure Manager
6 43 (6.26%) Service Desk Analyst
7 39 (5.68%) Senior Analyst
8 35 (5.09%) Applications Support
9 33 (4.80%) Support Analyst
10 31 (4.51%) 2nd Line Engineer
10 31 (4.51%) IT Services Manager
11 30 (4.37%) Developer
12 28 (4.08%) Network Manager
13 27 (3.93%) Network Infrastructure Manager
13 27 (3.93%) Support Engineer
14 26 (3.78%) Delivery Manager
15 24 (3.49%) Operations Manager
16 23 (3.35%) Services Delivery Manager
16 23 (3.35%) Systems Engineer
17 21 (3.06%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 51 (7.42%) HTML
2 35 (5.09%) CSS
3 25 (3.64%) Web Services
4 24 (3.49%) Middleware
5 22 (3.20%) HTML5
6 20 (2.91%) .NET
7 15 (2.18%) CSS3
8 12 (1.75%) .NET Framework
8 12 (1.75%) Apache Camel
8 12 (1.75%) J2EE
8 12 (1.75%) Spring
9 7 (1.02%) Elastic Stack
9 7 (1.02%) Hibernate
9 7 (1.02%) REST
10 5 (0.73%) jQuery
10 5 (0.73%) WinForms
11 4 (0.58%) ASP.NET
11 4 (0.58%) XML
12 3 (0.44%) JSP
12 3 (0.44%) Node.js
Miscellaneous
1 75 (10.92%) Management Information System
2 65 (9.46%) Analytical Skills
3 32 (4.66%) Data Centre
4 23 (3.35%) Fat Client
4 23 (3.35%) Thin Client
5 19 (2.77%) Virtual Team
6 18 (2.62%) CMDB
6 18 (2.62%) EPoS
7 16 (2.33%) NHS
8 15 (2.18%) Enterprise Storage
9 13 (1.89%) Driving Licence
9 13 (1.89%) Hybrid Cloud
10 12 (1.75%) Private Cloud
11 11 (1.60%) Computer Science
12 10 (1.46%) Enterprise Software
12 10 (1.46%) Handset
12 10 (1.46%) Public Cloud
13 8 (1.16%) Video Conferencing
14 6 (0.87%) Mobile App
14 6 (0.87%) Reinsurance
Operating Systems
1 200 (29.11%) Windows
2 74 (10.77%) Windows Server
3 71 (10.33%) Windows 7
4 44 (6.40%) Linux
5 38 (5.53%) Windows 10
6 30 (4.37%) Windows Server 2003
7 17 (2.47%) Unix
7 17 (2.47%) Windows Server 2008
8 16 (2.33%) Windows Server 2012
9 15 (2.18%) Red Hat Enterprise Linux
10 10 (1.46%) Windows XP
11 6 (0.87%) Apple iOS
12 5 (0.73%) Windows 8
13 4 (0.58%) Android
13 4 (0.58%) CentOS
14 2 (0.29%) Windows Mobile
14 2 (0.29%) zOS
15 1 (0.15%) Solaris
15 1 (0.15%) VMS
15 1 (0.15%) Windows 2000
Processes & Methodologies
1 477 (69.43%) ITIL
2 215 (31.30%) ITSM
3 183 (26.64%) Service Delivery
4 96 (13.97%) Change Management
5 94 (13.68%) Project Management
6 87 (12.66%) Continuous Improvement
7 79 (11.50%) ITIL V3
8 75 (10.92%) Problem Management
9 71 (10.33%) Agile Software Development
10 67 (9.75%) Stakeholder Management
11 64 (9.32%) Customer Requirements
12 58 (8.44%) PRINCE2
13 53 (7.71%) Infrastructure Management
14 51 (7.42%) Incident Management
15 49 (7.13%) Risk Management
16 42 (6.11%) Line Management
17 40 (5.82%) DevOps
18 36 (5.24%) Coaching
19 35 (5.09%) Business Analysis
20 34 (4.95%) Information Security
Programming Languages
1 114 (16.59%) SQL
2 39 (5.68%) Java
3 35 (5.09%) JavaScript
4 20 (2.91%) C#
5 17 (2.47%) Bash Shell
5 17 (2.47%) Python
5 17 (2.47%) Shell Script
6 16 (2.33%) VB.NET
7 13 (1.89%) PHP
8 12 (1.75%) PL/SQL
9 11 (1.60%) PowerShell
10 7 (1.02%) T-SQL
11 5 (0.73%) Perl
12 4 (0.58%) Ruby
13 2 (0.29%) COBOL
13 2 (0.29%) PL/1
14 1 (0.15%) C
14 1 (0.15%) VB
14 1 (0.15%) VBScript
Qualifications
1 92 (13.39%) Security Cleared
2 69 (10.04%) Degree
3 48 (6.99%) SC Cleared
4 39 (5.68%) ITIL Certification
5 23 (3.35%) DV Cleared
6 22 (3.20%) APMP
7 19 (2.77%) Cisco Certification
8 15 (2.18%) CCNA
8 15 (2.18%) CCNP
9 13 (1.89%) PMP
10 11 (1.60%) Computer Science Degree
10 11 (1.60%) Microsoft Certification
10 11 (1.60%) PMI Certification
11 10 (1.46%) CCIE
11 10 (1.46%) Master's Degree
12 9 (1.31%) CISSP
12 9 (1.31%) ITIL Foundation Certificate
12 9 (1.31%) MCP
13 8 (1.16%) PRINCE2 Practitioner
14 7 (1.02%) ISEB
Quality Assurance & Compliance
1 157 (22.85%) SLA
2 25 (3.64%) QA
3 20 (2.91%) ISO/IEC 27001
4 19 (2.77%) ISO/IEC 20000
5 17 (2.47%) PMO
6 16 (2.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 12 (1.75%) ISO 9001
8 8 (1.16%) COBIT
8 8 (1.16%) PCI DSS
9 7 (1.02%) Data Quality
10 6 (0.87%) Cyber Essentials
10 6 (0.87%) Sarbanes-Oxley
11 3 (0.44%) GDPR
12 1 (0.15%) BS25999
12 1 (0.15%) GxP
12 1 (0.15%) PMBOK
System Software
1 131 (19.07%) Active Directory
2 92 (13.39%) VMware Infrastructure
3 34 (4.95%) vSphere
4 24 (3.49%) Hyper-V
5 11 (1.60%) Docker
6 9 (1.31%) Terminal Services
7 8 (1.16%) vCloud
8 6 (0.87%) Virtual Servers
9 5 (0.73%) BitLocker
9 5 (0.73%) Virtual Desktop
10 2 (0.29%) Virtual Machines
11 1 (0.15%) BlackBerry Internet Service
11 1 (0.15%) Firmware
11 1 (0.15%) Oracle RAC
11 1 (0.15%) XenApp
Systems Management
1 61 (8.88%) SCCM
2 16 (2.33%) Single Sign-On
3 12 (1.75%) OpenView
4 9 (1.31%) SCOM
4 9 (1.31%) SolarWinds Orion
5 8 (1.16%) SCOrch
6 7 (1.02%) Puppet
6 7 (1.02%) Terraform
6 7 (1.02%) Tivoli
7 6 (0.87%) HP SiteScope
7 6 (0.87%) Kibana
7 6 (0.87%) logstash
7 6 (0.87%) Nagios
7 6 (0.87%) Packer
8 4 (0.58%) Ansible
8 4 (0.58%) HockeyApp
8 4 (0.58%) Systems Management Server (SMS)
9 3 (0.44%) Microsoft Data Protection Manager
9 3 (0.44%) Oracle EDQ
9 3 (0.44%) vCenter Server
Vendors
1 194 (28.24%) Microsoft
2 105 (15.28%) VMware
3 75 (10.92%) Cisco
4 63 (9.17%) Citrix
5 56 (8.15%) Oracle
6 54 (7.86%) HP
7 47 (6.84%) ServiceNow
8 29 (4.22%) Remedy
9 24 (3.49%) SolarWinds
10 21 (3.06%) IBM
11 17 (2.47%) NetApp
11 17 (2.47%) SAP
12 16 (2.33%) iManage
13 14 (2.04%) 3PAR
14 13 (1.89%) Red Hat
15 12 (1.75%) Blue Coat
16 10 (1.46%) F5
16 10 (1.46%) Forcepoint
17 9 (1.31%) AppDynamics
17 9 (1.31%) CA