Period
to 26 November 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 November 2021 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
26 Nov 2021
Same period 2020 Same period 2019
Rank 134 109 128
Rank change year-on-year -25 +19 -16
Permanent jobs citing Service Management 487 241 648
As % of all permanent jobs advertised in the South East 2.63% 2.76% 2.59%
As % of the Processes & Methodologies category 2.81% 3.02% 2.85%
Number of salaries quoted 274 191 513
10th Percentile £26,250 £32,750 £25,750
25th Percentile £40,500 £42,500 £32,500
Median annual salary (50th Percentile) £55,000 £52,500 £47,500
Median % change year-on-year +4.76% +10.53% +5.56%
75th Percentile £75,938 £65,000 £65,000
90th Percentile £85,875 £81,250 £75,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 17,320 7,991 22,751
As % of all permanent IT jobs advertised in the South East 93.57% 91.43% 91.10%
Number of salaries quoted 11,647 6,639 18,711
10th Percentile £32,000 £31,250 £28,250
25th Percentile £41,250 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £51,000 £50,000
Median % change year-on-year +2.94% +2.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £80,000 £75,000 £75,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

Salary distribution for jobs citing Service Management in the South East over the 6 months to 26 November 2021.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 26 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +20 188 £50,000 -4.76% 27
Berkshire +22 122 £50,000 -9.09% 17
Surrey -12 106 £62,500 +38.89% 10
Hampshire -82 103 £55,000 +10.00% 21
West Sussex +24 51 £55,000 -4.35% 4
Buckinghamshire -37 43 £50,000 - 9
Oxfordshire -8 24 £48,750 -42.65% 1
Kent -35 15 £29,500 -43.81% 8
East Sussex -39 8 £40,000 -36.00% 2
Sussex -3 7 £32,500 -45.83%
Middlesex -6 1 - -
Home Counties - 1 £80,000 -
Service Management
England

For the 6 months to 26 November 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 251 (51.54%) ITIL
2 213 (43.74%) Social Skills
3 211 (43.33%) ITSM
4 123 (25.26%) Service Delivery
5 116 (23.82%) SLA
6 114 (23.41%) Agile Software Development
7 105 (21.56%) Finance
8 94 (19.30%) Microsoft
9 91 (18.69%) Degree
10 89 (18.28%) Project Management
11 78 (16.02%) Microsoft 365
12 76 (15.61%) Continuous Improvement
13 74 (15.20%) Azure
14 70 (14.37%) Project Delivery
15 69 (14.17%) Telecoms
16 63 (12.94%) Analytical Skills
17 61 (12.53%) Problem-Solving
18 60 (12.32%) Active Directory
18 60 (12.32%) Windows
19 57 (11.70%) Security Cleared
20 56 (11.50%) ServiceNow
21 53 (10.88%) DevOps
22 52 (10.68%) Change Management
23 51 (10.47%) Incident Management
24 50 (10.27%) SC Cleared
24 50 (10.27%) Risk Management
25 49 (10.06%) Problem Management
26 45 (9.24%) Windows 10
27 44 (9.03%) Stakeholder Management
28 42 (8.62%) Management Information System

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (3.08%) SharePoint
2 11 (2.26%) CMS
2 11 (2.26%) Confluence
3 7 (1.44%) MS Exchange
4 4 (0.82%) SAS
5 3 (0.62%) Exchange Server 2003
5 3 (0.62%) Exchange Server 2007
5 3 (0.62%) Exchange Server 2010
5 3 (0.62%) Oracle Workflow
6 1 (0.21%) Drupal
6 1 (0.21%) JBoss
6 1 (0.21%) SharePoint Server
6 1 (0.21%) Skype for Business
6 1 (0.21%) ThingWorx
Applications
1 39 (8.01%) Microsoft Office
2 13 (2.67%) Microsoft Excel
3 6 (1.23%) Microsoft PowerPoint
4 2 (0.41%) MS Visio
5 1 (0.21%) InfoPath
5 1 (0.21%) Spreadsheet
Business Applications
1 25 (5.13%) Remedy ITSM
2 7 (1.44%) Dynamics CRM
3 5 (1.03%) SAP S/4HANA
4 4 (0.82%) SAP SM
5 2 (0.41%) Salesforce.com CRM
6 1 (0.21%) PeopleSoft HCM
6 1 (0.21%) Remedy AR System
6 1 (0.21%) Sage X3
6 1 (0.21%) SAP HR
6 1 (0.21%) SAP IS-U
Cloud Services
1 78 (16.02%) Microsoft 365
2 74 (15.20%) Azure
3 40 (8.21%) AWS
4 30 (6.16%) SaaS
5 22 (4.52%) IaaS
6 12 (2.46%) Google Workspace
7 11 (2.26%) GCP
8 10 (2.05%) Cloud Computing
9 9 (1.85%) OneDrive
9 9 (1.85%) Serverless
10 8 (1.64%) Power Platform
11 7 (1.44%) Amazon EKS
11 7 (1.44%) GitHub
11 7 (1.44%) OpenShift
11 7 (1.44%) Power Automate
12 6 (1.23%) Adobe Creative Cloud
12 6 (1.23%) Azure Active Directory
13 4 (0.82%) SuccessFactors
14 3 (0.62%) Boomi
14 3 (0.62%) PaaS
Communications & Networking
1 37 (7.60%) LAN
2 33 (6.78%) WAN
3 29 (5.95%) Firewall
4 20 (4.11%) DNS
5 19 (3.90%) VLAN
6 15 (3.08%) VPN
7 14 (2.87%) DHCP
8 12 (2.46%) Wi-Fi
9 11 (2.26%) Radio Access Network
10 10 (2.05%) MGW
11 9 (1.85%) MPLS
11 9 (1.85%) SNMP
11 9 (1.85%) SSL
12 7 (1.44%) Wireless
13 6 (1.23%) Unified Communications
14 5 (1.03%) Network Security
14 5 (1.03%) SD-WAN
14 5 (1.03%) Wireshark
15 4 (0.82%) DMARC
15 4 (0.82%) TCP/IP
Database & Business Intelligence
1 10 (2.05%) SQL Server
2 7 (1.44%) Power BI
3 5 (1.03%) Tableau
4 3 (0.62%) Azure SQL Database
4 3 (0.62%) Oracle Reports
4 3 (0.62%) SAP BW
5 2 (0.41%) DTS
6 1 (0.21%) Azure SQL Data Warehouse
6 1 (0.21%) BigQuery
6 1 (0.21%) Data Mining
6 1 (0.21%) Data Warehouse
6 1 (0.21%) Geospatial Data
6 1 (0.21%) GIS
6 1 (0.21%) Looker
6 1 (0.21%) MySQL
6 1 (0.21%) NoSQL
6 1 (0.21%) Relational Database
6 1 (0.21%) SQL Server Analysis Services
6 1 (0.21%) SQL Server Integration Services
6 1 (0.21%) SQL Server Reporting Services
Development Applications
1 11 (2.26%) JIRA
2 7 (1.44%) Git (software)
3 3 (0.62%) Visual Studio
4 2 (0.41%) Android Studio
4 2 (0.41%) Xcode
5 1 (0.21%) Atlassian Bamboo
5 1 (0.21%) Bitbucket
5 1 (0.21%) Jenkins
5 1 (0.21%) Octopus Deploy
5 1 (0.21%) Visual Studio Team System
General
1 213 (43.74%) Social Skills
2 105 (21.56%) Finance
3 69 (14.17%) Telecoms
4 63 (12.94%) Analytical Skills
5 41 (8.42%) Influencing Skills
6 34 (6.98%) Presentation Skills
7 29 (5.95%) Legal
8 25 (5.13%) Banking
9 24 (4.93%) Inclusion and Diversity
10 20 (4.11%) Public Sector
11 14 (2.87%) Marketing
12 13 (2.67%) Retail
13 10 (2.05%) Law
14 9 (1.85%) Documentation Skills
14 9 (1.85%) Manufacturing
15 8 (1.64%) Games
16 7 (1.44%) Advertising
16 7 (1.44%) Organisational Skills
16 7 (1.44%) Pharmaceutical
17 4 (0.82%) Back Office
Job Titles
1 73 (14.99%) Analyst
2 53 (10.88%) Service Manager
3 45 (9.24%) Architect
4 34 (6.98%) Project Manager
5 32 (6.57%) Delivery Manager
6 29 (5.95%) Consultant
7 28 (5.75%) IT Manager
8 26 (5.34%) Team Leader
9 25 (5.13%) Service Delivery Manager
10 22 (4.52%) Service Analyst
11 21 (4.31%) Auditor
11 21 (4.31%) IT Auditor
11 21 (4.31%) Support Analyst
12 20 (4.11%) IT Support
13 19 (3.90%) Security Manager
13 19 (3.90%) Security Project Manager
13 19 (3.90%) Technical Consultant
14 18 (3.70%) IT Services Manager
15 16 (3.29%) Support Engineer
16 15 (3.08%) ITSM Architect
Libraries, Frameworks & Software Standards
1 15 (3.08%) Web Services
2 13 (2.67%) HTML
3 12 (2.46%) LDAP
4 11 (2.26%) CSS
5 9 (1.85%) RESTful
6 8 (1.64%) EDI
6 8 (1.64%) XML
7 7 (1.44%) Node.js
8 6 (1.23%) SOAP
9 5 (1.03%) .NET
9 5 (1.03%) Ajax
9 5 (1.03%) AngularJS
9 5 (1.03%) REST
9 5 (1.03%) Twitter Bootstrap
10 4 (0.82%) 802.1X
10 4 (0.82%) JDBC
10 4 (0.82%) ODBC
10 4 (0.82%) SAML
11 3 (0.62%) Middleware
11 3 (0.62%) SAP Basis
Miscellaneous
1 42 (8.62%) Management Information System
2 35 (7.19%) CMDB
3 32 (6.57%) Data Centre
4 28 (5.75%) Self-Motivation
5 19 (3.90%) Cloud Native
6 16 (3.29%) Driving Licence
7 13 (2.67%) Virtual Team
8 8 (1.64%) Blog
8 8 (1.64%) User Experience
9 7 (1.44%) Life Science
9 7 (1.44%) Private Cloud
10 6 (1.23%) Legacy Systems
11 5 (1.03%) Hybrid Cloud
11 5 (1.03%) Smartphone
12 4 (0.82%) Mobile App
12 4 (0.82%) Online Banking
12 4 (0.82%) Public Cloud
13 2 (0.41%) Distributed Denial-of-Service
13 2 (0.41%) DTCC
13 2 (0.41%) Taxonomies
Operating Systems
1 60 (12.32%) Windows
2 45 (9.24%) Windows 10
3 19 (3.90%) Windows Server
4 14 (2.87%) Linux
5 8 (1.64%) Mac OS
5 8 (1.64%) Windows 7
6 6 (1.23%) Windows Server 2012
7 5 (1.03%) Check Point GAiA
7 5 (1.03%) Windows Server 2016
8 3 (0.62%) Android
8 3 (0.62%) Windows Server 2008
9 2 (0.41%) Apple iOS
9 2 (0.41%) Solaris
10 1 (0.21%) Red Hat Enterprise Linux
10 1 (0.21%) Unix
10 1 (0.21%) Windows Server 2003
Processes & Methodologies
1 251 (51.54%) ITIL
2 211 (43.33%) ITSM
3 123 (25.26%) Service Delivery
4 114 (23.41%) Agile Software Development
5 89 (18.28%) Project Management
6 76 (15.61%) Continuous Improvement
7 70 (14.37%) Project Delivery
8 61 (12.53%) Problem-Solving
9 53 (10.88%) DevOps
10 52 (10.68%) Change Management
11 51 (10.47%) Incident Management
12 50 (10.27%) Risk Management
13 49 (10.06%) Problem Management
14 44 (9.03%) Stakeholder Management
15 37 (7.60%) Cybersecurity
15 37 (7.60%) Mentoring
16 34 (6.98%) Business Case
17 33 (6.78%) Customer Requirements
17 33 (6.78%) Release Management
18 31 (6.37%) Visualisation
Programming Languages
1 35 (7.19%) SQL
2 15 (3.08%) C
3 14 (2.87%) JavaScript
4 11 (2.26%) C#
4 11 (2.26%) PowerShell
5 7 (1.44%) Java
5 7 (1.44%) Python
6 6 (1.23%) Bash Shell
7 5 (1.03%) Perl
8 4 (0.82%) VBA
9 2 (0.41%) T-SQL
10 1 (0.21%) PHP
10 1 (0.21%) PL/SQL
10 1 (0.21%) R
Qualifications
1 91 (18.69%) Degree
2 57 (11.70%) Security Cleared
3 50 (10.27%) SC Cleared
4 29 (5.95%) CISSP
5 27 (5.54%) ITIL Certification
6 23 (4.72%) ITIL Foundation Certificate
6 23 (4.72%) Microsoft Certification
7 22 (4.52%) CISM
8 21 (4.31%) CISA
8 21 (4.31%) CRISC
9 12 (2.46%) Cisco Certification
9 12 (2.46%) MCSE
10 10 (2.05%) CCNA
10 10 (2.05%) DV Cleared
11 8 (1.64%) PRINCE2 Certification
11 8 (1.64%) VMware Certified Professional (VCP)
12 4 (0.82%) DBS Check
12 4 (0.82%) MCITP
13 3 (0.62%) Computer Science Degree
13 3 (0.62%) HND
Quality Assurance & Compliance
1 116 (23.82%) SLA
2 22 (4.52%) ITGC
3 19 (3.90%) Cyber Essentials
3 19 (3.90%) ISO/IEC 27001
4 16 (3.29%) QA
5 14 (2.87%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 12 (2.46%) PMO
7 11 (2.26%) COBIT
8 10 (2.05%) GDPR
9 6 (1.23%) ISO/IEC 20000
10 5 (1.03%) BS25999
10 5 (1.03%) ISO 9001
11 4 (0.82%) Good Clinical Practice
11 4 (0.82%) PCI DSS
12 3 (0.62%) GxP
13 2 (0.41%) Sarbanes-Oxley
14 1 (0.21%) Data Quality
14 1 (0.21%) GRC
14 1 (0.21%) NCSC
System Software
1 60 (12.32%) Active Directory
2 15 (3.08%) Hyper-V
3 9 (1.85%) Docker
4 8 (1.64%) Virtual Machines
4 8 (1.64%) VMware Infrastructure
4 8 (1.64%) VMware Workstation
5 6 (1.23%) vSphere
6 3 (0.62%) RHEV
7 2 (0.41%) Virtual Desktop
8 1 (0.21%) NLBS
8 1 (0.21%) Sendmail
8 1 (0.21%) Virtual Servers
8 1 (0.21%) VMware NSX
8 1 (0.21%) XenApp
Systems Management
1 26 (5.34%) SCCM
2 11 (2.26%) SCOM
2 11 (2.26%) Single Sign-On
3 10 (2.05%) Microsoft Intune
3 10 (2.05%) OpenView
3 10 (2.05%) OVSD
3 10 (2.05%) WSUS
4 6 (1.23%) FortiGate
4 6 (1.23%) Jamf Pro
4 6 (1.23%) vCenter Server
5 5 (1.03%) Cisco UCCX
5 5 (1.03%) HP UCMDB
6 4 (0.82%) Cisco CUCM
7 3 (0.62%) Kubernetes
7 3 (0.62%) Puppet
7 3 (0.62%) Terraform
8 2 (0.41%) Ansible
8 2 (0.41%) HockeyApp
9 1 (0.21%) Opscode Chef
9 1 (0.21%) Packer
Vendors
1 94 (19.30%) Microsoft
2 56 (11.50%) ServiceNow
3 38 (7.80%) VMware
4 36 (7.39%) Remedy
4 36 (7.39%) SAP
5 21 (4.31%) Google
5 21 (4.31%) Workday
6 18 (3.70%) BMC
6 18 (3.70%) Oracle
7 17 (3.49%) Cisco
8 16 (3.29%) HP
8 16 (3.29%) IBM
9 11 (2.26%) Veeam
10 9 (1.85%) Dell
11 8 (1.64%) CheckPoint
11 8 (1.64%) Symantec
12 7 (1.44%) Juniper
13 6 (1.23%) Adobe
13 6 (1.23%) Ariba
13 6 (1.23%) Palo Alto