Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 117 180 123
Rank change year-on-year +63 -57 +10
Permanent jobs citing Service Management 700 579 856
As % of all permanent IT jobs advertised in the South East 2.62% 1.88% 2.67%
As % of the Processes & Methodologies category 2.87% 2.09% 2.99%
Number of salaries quoted 496 453 619
South East median annual salary £45,000 £45,000 £46,500
Median salary % change year-on-year - -3.23% +9.41%
10th Percentile £27,750 £23,800 £25,400
90th Percentile £67,500 £74,900 £73,750
England median annual salary £47,500 £50,000 £45,500
% change year-on-year -5.00% +9.89% -4.21%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 24,364 27,657 28,626
As % of all permanent IT jobs advertised in the South East 91.19% 89.90% 89.39%
Number of salaries quoted 19,903 22,809 23,519
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,250 £27,500 £27,000
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 17 January 2019.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +67 319 £50,000 - 30
Berkshire +100 266 £52,500 -12.50% 10
Hampshire +90 194 £40,000 +10.34% 14
Surrey -9 121 £42,500 -5.56% 16
Buckinghamshire -2 38 £40,000 +26.98% 16
West Sussex -18 36 £50,000 +14.29% 6
Oxfordshire -1 15 £37,500 -28.57% 4
Kent +2 14 £25,000 +8.70% 3
East Sussex +12 13 £46,500 -11.43% 1
Sussex - 3 £60,000 -
Middlesex -2 1 £120,000 +101.68%
Service Management
England

For the 6 months to 17 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 446 (63.71%) ITIL
2 235 (33.57%) ITSM
3 218 (31.14%) Windows
4 186 (26.57%) Microsoft
5 165 (23.57%) Incident Management
6 156 (22.29%) Service Delivery
7 143 (20.43%) Linux
8 129 (18.43%) Problem Management
9 121 (17.29%) Active Directory
10 116 (16.57%) ServiceNow
11 114 (16.29%) Windows Server
11 114 (16.29%) Logistics
12 112 (16.00%) Problem-Solving
13 107 (15.29%) SQL
14 103 (14.71%) SLA
15 101 (14.43%) Project Management
15 101 (14.43%) Agile Software Development
16 98 (14.00%) Management Information System
17 96 (13.71%) Firewall
18 91 (13.00%) Root Cause Analysis
19 88 (12.57%) ITIL V3
20 87 (12.43%) SQL Server
21 85 (12.14%) Microsoft Azure
22 84 (12.00%) VMware
23 82 (11.71%) Security Cleared
24 81 (11.57%) Information Security
24 81 (11.57%) Analytical Skills
25 78 (11.14%) Degree
26 76 (10.86%) Oracle
26 76 (10.86%) IIS

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (10.86%) IIS
2 22 (3.14%) MQSeries
2 22 (3.14%) WebLogic
3 21 (3.00%) BizTalk Server
4 16 (2.29%) MS Exchange
5 15 (2.14%) SharePoint
6 13 (1.86%) Tomcat
7 9 (1.29%) SharePoint 2013
8 8 (1.14%) Exchange Server 2010
9 6 (0.86%) Exchange Server 2013
9 6 (0.86%) IBM Domino
9 6 (0.86%) WebSphere
10 5 (0.71%) SharePoint 2010
11 4 (0.57%) Apache
11 4 (0.57%) Elasticsearch
11 4 (0.57%) OpenStack
11 4 (0.57%) Oracle Service Bus
11 4 (0.57%) Oracle SOA Suite
12 3 (0.43%) Confluence
12 3 (0.43%) NetWeaver
Applications
1 59 (8.43%) Microsoft Office
2 20 (2.86%) Microsoft Excel
3 8 (1.14%) Microsoft PowerPoint
4 3 (0.43%) Microsoft Project
4 3 (0.43%) Spreadsheet
5 1 (0.14%) MS Visio
Business Applications
1 32 (4.57%) Remedy ITSM
2 7 (1.00%) Dynamics CRM
3 5 (0.71%) Salesforce.com CRM
4 4 (0.57%) Oracle ERP
5 3 (0.43%) SAP ERP
6 2 (0.29%) Remedy AR System
7 1 (0.14%) Dynamics AX
7 1 (0.14%) Dynamics GP
7 1 (0.14%) Dynamics NAV
7 1 (0.14%) SAP Forecasting and Replenishment
7 1 (0.14%) SAP GRC
7 1 (0.14%) SAP IS-U
Cloud Services
1 85 (12.14%) Microsoft Azure
2 52 (7.43%) Office 365
3 33 (4.71%) IaaS
4 23 (3.29%) SaaS
5 22 (3.14%) Amazon AWS
6 20 (2.86%) PaaS
7 16 (2.29%) Cloud Computing
8 4 (0.57%) Salesforce Sales Cloud
9 3 (0.43%) Azure Active Directory
9 3 (0.43%) Dynamics 365
9 3 (0.43%) Google Cloud Platform
10 2 (0.29%) IBM Blueworks
11 1 (0.14%) GitHub
11 1 (0.14%) Sumo Logic
Communications & Networking
1 96 (13.71%) Firewall
2 65 (9.29%) LAN
3 63 (9.00%) WAN
4 34 (4.86%) Network Security
5 32 (4.57%) DHCP
6 31 (4.43%) VLAN
6 31 (4.43%) VPN
7 30 (4.29%) TCP/IP
8 27 (3.86%) SAN
8 27 (3.86%) Wireless
9 25 (3.57%) DNS
10 24 (3.43%) Internet
11 19 (2.71%) SNMP
12 17 (2.43%) BGP
12 17 (2.43%) OSPF
12 17 (2.43%) VoIP
13 16 (2.29%) Cisco ASA
13 16 (2.29%) HSRP
13 16 (2.29%) MPLS
14 15 (2.14%) Cisco IOS
Database & Business Intelligence
1 87 (12.43%) SQL Server
2 28 (4.00%) SQL Server 2008
3 18 (2.57%) Oracle Database
4 17 (2.43%) Oracle Database 11g
5 16 (2.29%) Oracle Database 12c
6 12 (1.71%) BusinessObjects
6 12 (1.71%) Oracle Reports
7 10 (1.43%) Big Data
7 10 (1.43%) MySQL
8 7 (1.00%) Adabas
8 7 (1.00%) Data Mining
8 7 (1.00%) Data Warehouse
8 7 (1.00%) MS Access
9 6 (0.86%) SQL Server 2000
9 6 (0.86%) SQL Server Reporting Services
10 5 (0.71%) BusinessObjects Business Intelligence
10 5 (0.71%) Power BI
11 4 (0.57%) Geospatial Data
11 4 (0.57%) SQL Server 2012
11 4 (0.57%) SQL Server 2014
Development Applications
1 8 (1.14%) JIRA
2 6 (0.86%) Redmine
3 4 (0.57%) Atlassian Bamboo
3 4 (0.57%) Git (software)
3 4 (0.57%) Hudson
3 4 (0.57%) Jenkins
3 4 (0.57%) Team Foundation Server
3 4 (0.57%) Visual Studio
4 2 (0.29%) Maven
4 2 (0.29%) Visual Studio Team System
5 1 (0.14%) Artifactory
5 1 (0.14%) GitLab
5 1 (0.14%) Octopus Deploy
5 1 (0.14%) TeamCity
5 1 (0.14%) TestRail
General
1 73 (10.43%) Finance
2 33 (4.71%) Telecoms
3 24 (3.43%) Retail
4 17 (2.43%) Billing
5 14 (2.00%) Local Government
6 13 (1.86%) Marketing
7 11 (1.57%) Aerospace
7 11 (1.57%) Law
8 9 (1.29%) Legal
9 6 (0.86%) Banking
10 4 (0.57%) Automotive
10 4 (0.57%) Electronics
10 4 (0.57%) Publishing
11 3 (0.43%) Advertising
11 3 (0.43%) Korean Language
11 3 (0.43%) Manufacturing
12 1 (0.14%) Financial Institution
12 1 (0.14%) General Ledger
Job Titles
1 155 (22.14%) Analyst
2 66 (9.43%) IT Manager
2 66 (9.43%) Service Manager
3 45 (6.43%) Service Analyst
4 43 (6.14%) Incident Manager
5 39 (5.57%) Architect
5 39 (5.57%) Major Incident Manager
6 38 (5.43%) Support Analyst
7 36 (5.14%) DBA
7 36 (5.14%) Infrastructure Engineer
8 32 (4.57%) Applications Support
9 31 (4.43%) IT Analyst
9 31 (4.43%) Network Engineer
10 30 (4.29%) Support Engineer
11 28 (4.00%) Applications Engineer
12 24 (3.43%) SQL DBA
13 23 (3.29%) Delivery Manager
13 23 (3.29%) Security Analyst
14 21 (3.00%) Services Delivery Manager
14 21 (3.00%) Technical Analyst
Libraries, Frameworks & Software Standards
1 43 (6.14%) Middleware
2 25 (3.57%) .NET
3 20 (2.86%) Oracle Fusion
4 14 (2.00%) RabbitMQ
5 13 (1.86%) Spring
6 11 (1.57%) J2EE
7 10 (1.43%) CSS
7 10 (1.43%) HTML
8 9 (1.29%) Hibernate
9 6 (0.86%) XML
10 4 (0.57%) .NET Framework
10 4 (0.57%) Java EE
11 3 (0.43%) COM
11 3 (0.43%) JSP
12 2 (0.29%) OAuth
12 2 (0.29%) SAML
12 2 (0.29%) SAP Basis
12 2 (0.29%) SOAP
12 2 (0.29%) Velocity
12 2 (0.29%) WCF
Miscellaneous
1 98 (14.00%) Management Information System
2 81 (11.57%) Analytical Skills
3 62 (8.86%) Self-Motivation
4 57 (8.14%) Data Centre
5 50 (7.14%) Private Cloud
6 32 (4.57%) CMDB
7 25 (3.57%) Security Operations Centre
8 15 (2.14%) NHS
8 15 (2.14%) Virtual Team
9 12 (1.71%) Data Protection Act
9 12 (1.71%) Handset
10 11 (1.57%) Driving Licence
10 11 (1.57%) e-Health
10 11 (1.57%) Public Cloud
11 9 (1.29%) AS400
11 9 (1.29%) Enterprise Software
11 9 (1.29%) iSeries
11 9 (1.29%) Replication
12 8 (1.14%) Data Structures
13 6 (0.86%) Reinsurance
Operating Systems
1 218 (31.14%) Windows
2 143 (20.43%) Linux
3 114 (16.29%) Windows Server
4 55 (7.86%) Unix
5 33 (4.71%) Windows Server 2008
6 26 (3.71%) Windows Server 2012
7 15 (2.14%) Windows 10
8 13 (1.86%) Windows 7
9 10 (1.43%) Windows 8
10 9 (1.29%) Apple iOS
10 9 (1.29%) Solaris
11 7 (1.00%) HPUX
12 6 (0.86%) Windows XP
13 5 (0.71%) AIX
14 3 (0.43%) CentOS
14 3 (0.43%) Red Hat Enterprise Linux
14 3 (0.43%) Ubuntu
15 2 (0.29%) MVS
15 2 (0.29%) Windows 2000
15 2 (0.29%) Windows NT
Processes & Methodologies
1 446 (63.71%) ITIL
2 235 (33.57%) ITSM
3 165 (23.57%) Incident Management
4 156 (22.29%) Service Delivery
5 129 (18.43%) Problem Management
6 114 (16.29%) Logistics
7 112 (16.00%) Problem-Solving
8 101 (14.43%) Agile Software Development
8 101 (14.43%) Project Management
9 91 (13.00%) Root Cause Analysis
10 88 (12.57%) ITIL V3
11 81 (11.57%) Information Security
12 75 (10.71%) Change Management
13 65 (9.29%) Continuous Improvement
14 64 (9.14%) PRINCE2
15 59 (8.43%) Stakeholder Management
16 48 (6.86%) Configuration Management
17 47 (6.71%) Collaborative Working
18 42 (6.00%) Performance Tuning
19 41 (5.86%) Cybersecurity
Programming Languages
1 107 (15.29%) SQL
2 40 (5.71%) Java
3 18 (2.57%) PowerShell
4 15 (2.14%) Shell Script
5 13 (1.86%) JavaScript
6 12 (1.71%) C
6 12 (1.71%) C#
7 6 (0.86%) Bash Shell
7 6 (0.86%) Python
7 6 (0.86%) T-SQL
8 3 (0.43%) JCL
9 2 (0.29%) Korn
10 1 (0.14%) VBA
10 1 (0.14%) VBScript
Qualifications
1 82 (11.71%) Security Cleared
2 78 (11.14%) Degree
3 48 (6.86%) ITIL Certification
4 46 (6.57%) SC Cleared
5 45 (6.43%) Cisco Certification
6 39 (5.57%) CCNA
7 36 (5.14%) CISSP
8 33 (4.71%) Microsoft Certification
9 23 (3.29%) MCSA
10 20 (2.86%) DV Cleared
11 18 (2.57%) CISM
11 18 (2.57%) ITIL Foundation Certificate
12 17 (2.43%) SSCP
13 14 (2.00%) CCNP
13 14 (2.00%) MCP
13 14 (2.00%) MCSE
13 14 (2.00%) Network+ Certification
13 14 (2.00%) PRINCE2 Practitioner
14 13 (1.86%) APMP
14 13 (1.86%) ISEB
Quality Assurance & Compliance
1 103 (14.71%) SLA
2 38 (5.43%) ISO/IEC 27001
3 36 (5.14%) GDPR
4 26 (3.71%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 23 (3.29%) Cyber Essentials
6 19 (2.71%) PMO
7 15 (2.14%) COBIT
8 4 (0.57%) Data Quality
8 4 (0.57%) QA
9 2 (0.29%) PCI DSS
10 1 (0.14%) ISO 9001
10 1 (0.14%) ISO/IEC 20000
10 1 (0.14%) Sarbanes-Oxley
System Software
1 121 (17.29%) Active Directory
2 75 (10.71%) VMware Infrastructure
3 55 (7.86%) Hyper-V
4 32 (4.57%) Virtual Machines
4 32 (4.57%) VMware ESXi
5 15 (2.14%) VMware NSX
6 6 (0.86%) NFS
6 6 (0.86%) Samba
7 5 (0.71%) Firmware
8 2 (0.29%) Docker
8 2 (0.29%) ISA Server
8 2 (0.29%) Terminal Services
8 2 (0.29%) XenApp
9 1 (0.14%) ProxySG
9 1 (0.14%) Sendmail
9 1 (0.14%) vSphere
Systems Management
1 36 (5.14%) Puppet
2 31 (4.43%) Oracle Enterprise Manager
3 30 (4.29%) vCenter Server
4 27 (3.86%) SCOM
5 24 (3.43%) SCCM
6 22 (3.14%) Nagios
7 20 (2.86%) Ansible
8 6 (0.86%) Cisco IPCC
8 6 (0.86%) Systems Management Server (SMS)
9 5 (0.71%) Terraform
10 4 (0.57%) logstash
10 4 (0.57%) Perfmon
10 4 (0.57%) WSUS
11 2 (0.29%) Backup Exec
11 2 (0.29%) Failover Clustering
11 2 (0.29%) McAfee ePO
12 1 (0.14%) HP ALM
12 1 (0.14%) Kubernetes
12 1 (0.14%) QRadar
12 1 (0.14%) vRealize Orchestrator
Vendors
1 186 (26.57%) Microsoft
2 116 (16.57%) ServiceNow
3 84 (12.00%) VMware
4 76 (10.86%) Oracle
5 57 (8.14%) BMC
6 50 (7.14%) Cisco
7 40 (5.71%) IBM
7 40 (5.71%) Remedy
8 29 (4.14%) Citrix
9 28 (4.00%) SolarWinds
10 21 (3.00%) Palo Alto
10 21 (3.00%) Riverbed
11 18 (2.57%) Juniper
11 18 (2.57%) Salesforce.com
12 17 (2.43%) Dynatrace
12 17 (2.43%) SAP
13 15 (2.14%) F5
14 13 (1.86%) HP
15 12 (1.71%) Apple
16 10 (1.43%) Red Hat