Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 191 131 118
Rank change year-on-year -60 -13 -15
Permanent jobs citing Service Management 523 875 1172
As % of all permanent IT jobs advertised in the South East 1.71% 2.52% 2.74%
As % of the Processes & Methodologies category 1.95% 2.89% 3.15%
Number of salaries quoted 378 634 915
South East median annual salary £46,000 £46,500 £42,500
Median salary % change year-on-year -1.08% +9.41% -5.56%
10th Percentile £23,675 £26,250 £25,000
90th Percentile £77,500 £73,750 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26767 30310 37262
As % of all permanent IT jobs advertised in the South East 87.47% 87.42% 86.96%
Number of salaries quoted 22046 25151 30804
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £27,500 £27,500 £26,250
90th Percentile £68,750 £68,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 20 November 2017.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -55 200 £55,000 +10.00% 17
Surrey -40 152 £40,000 - 21
Berkshire -64 95 £65,000 +20.93% 6
Hampshire -44 90 £39,500 -10.23% 9
Buckinghamshire +9 72 £31,500 -30.00% 6
West Sussex -17 37 £49,750 -5.24% 1
Oxfordshire -7 34 £60,000 +23.71% 5
Kent +14 24 £30,000 -36.84% 2
East Sussex +10 15 £50,000 +5.26%
Middlesex +17 8 £59,500 -20.67%
Service Management
England

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for Service Management.

1 350 (66.92%) ITIL
2 155 (29.64%) ITSM
3 145 (27.72%) Microsoft
4 139 (26.58%) Windows
5 112 (21.41%) SLA
6 110 (21.03%) Service Delivery
7 103 (19.69%) Finance
8 98 (18.74%) Active Directory
9 90 (17.21%) Continuous Improvement
10 89 (17.02%) Change Management
11 83 (15.87%) VMware
12 82 (15.68%) Agile Software Development
13 78 (14.91%) Management Information System
14 77 (14.72%) Security Cleared
15 76 (14.53%) Project Management
16 72 (13.77%) Degree
17 63 (12.05%) SQL
17 63 (12.05%) VMware Infrastructure
18 61 (11.66%) PRINCE2
19 59 (11.28%) Windows Server
20 58 (11.09%) ITIL V3
21 55 (10.52%) Microsoft Office
21 55 (10.52%) Cisco
22 51 (9.75%) Incident Management
23 48 (9.18%) Office 365
24 47 (8.99%) Problem Management
25 45 (8.60%) Data Centre
26 43 (8.22%) SQL Server
27 41 (7.84%) ITIL Certification
27 41 (7.84%) Windows 7

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (5.93%) MS Exchange
2 21 (4.02%) SharePoint
3 18 (3.44%) Exchange Server 2010
4 13 (2.49%) BizTalk Server
4 13 (2.49%) Tomcat
5 11 (2.10%) SharePoint 2013
6 10 (1.91%) SharePoint 2010
7 9 (1.72%) OpenStack
8 7 (1.34%) Elasticsearch
8 7 (1.34%) Zimbra
9 6 (1.15%) Liferay
10 5 (0.96%) Exchange Server 2013
11 4 (0.76%) Skype for Business
12 3 (0.57%) Exchange Server 2007
13 2 (0.38%) IIS
14 1 (0.19%) Apache
14 1 (0.19%) Blackberry Enterprise Server
14 1 (0.19%) IBM Notes
14 1 (0.19%) nginx
14 1 (0.19%) Oracle SOA Suite
Applications
1 55 (10.52%) Microsoft Office
2 18 (3.44%) Microsoft Excel
3 10 (1.91%) Microsoft PowerPoint
3 10 (1.91%) MS Visio
4 6 (1.15%) Microsoft Project
Business Applications
1 4 (0.76%) Remedy ITSM
2 2 (0.38%) Adobe Campaign
2 2 (0.38%) Visualfiles
3 1 (0.19%) Dynamics CRM
3 1 (0.19%) Maximo
3 1 (0.19%) SAP CO
3 1 (0.19%) SAP ECC
3 1 (0.19%) SAP FI
3 1 (0.19%) SAP FI/CO
3 1 (0.19%) SAP MM
3 1 (0.19%) SAP PM
Cloud Services
1 48 (9.18%) Office 365
2 18 (3.44%) Cloud Computing
3 16 (3.06%) PaaS
4 15 (2.87%) Microsoft Azure
5 14 (2.68%) SaaS
6 12 (2.29%) Amazon AWS
7 8 (1.53%) IaaS
8 2 (0.38%) Google Play
8 2 (0.38%) TestFlight
9 1 (0.19%) Azure Active Directory
9 1 (0.19%) OneDrive
9 1 (0.19%) OpenShift
Communications & Networking
1 32 (6.12%) WAN
2 31 (5.93%) LAN
3 22 (4.21%) VPN
4 21 (4.02%) SAN
5 20 (3.82%) DHCP
5 20 (3.82%) DNS
6 19 (3.63%) Wireless
7 17 (3.25%) TCP/IP
8 14 (2.68%) Firewall
8 14 (2.68%) Remote Desktop
8 14 (2.68%) VoIP
9 13 (2.49%) Network Security
10 9 (1.72%) IP Telephony
10 9 (1.72%) IPsec
10 9 (1.72%) SSL
11 8 (1.53%) Wi-Fi
12 7 (1.34%) Skype
12 7 (1.34%) Unified Communications
12 7 (1.34%) VLAN
13 6 (1.15%) Radio Access Network
Database & Business Intelligence
1 43 (8.22%) SQL Server
2 20 (3.82%) MySQL
3 11 (2.10%) Oracle Database
4 8 (1.53%) MongoDB
4 8 (1.53%) PostgreSQL
5 7 (1.34%) BusinessObjects
5 7 (1.34%) Data Warehouse
5 7 (1.34%) Hadoop
6 4 (0.76%) QlikView
6 4 (0.76%) SQL Server Integration Services
6 4 (0.76%) SQL Server Reporting Services
7 3 (0.57%) MS Access
8 2 (0.38%) GIS
8 2 (0.38%) NoSQL
8 2 (0.38%) Power BI
9 1 (0.19%) Big Data
9 1 (0.19%) Geospatial Data
9 1 (0.19%) Relational Database
9 1 (0.19%) SQL Server 2012
9 1 (0.19%) SQL Server 2016
Development Applications
1 13 (2.49%) Visual Studio
2 11 (2.10%) Jenkins
3 6 (1.15%) Maven
3 6 (1.15%) Selenium
3 6 (1.15%) SoapUI
3 6 (1.15%) Team Foundation Server
4 5 (0.96%) JIRA
5 2 (0.38%) Android Studio
5 2 (0.38%) Eclipse
5 2 (0.38%) Xcode
6 1 (0.19%) Ant
6 1 (0.19%) Git (software)
6 1 (0.19%) NUnit
6 1 (0.19%) Redmine
6 1 (0.19%) Subversion
6 1 (0.19%) TortoiseSVN
General
1 103 (19.69%) Finance
2 37 (7.07%) Telecoms
3 30 (5.74%) Legal
4 16 (3.06%) Marketing
5 12 (2.29%) Retail
6 9 (1.72%) Local Government
7 8 (1.53%) Billing
7 8 (1.53%) Law
8 7 (1.34%) Back Office
8 7 (1.34%) Banking
9 5 (0.96%) Manufacturing
10 4 (0.76%) Publishing
11 3 (0.57%) Advertising
11 3 (0.57%) German Language
11 3 (0.57%) Pharmaceutical
12 2 (0.38%) Aerospace
12 2 (0.38%) Automotive
12 2 (0.38%) Electronics
Job Titles
1 68 (13.00%) Service Manager
2 67 (12.81%) Analyst
3 47 (8.99%) IT Manager
4 35 (6.69%) Infrastructure Manager
5 34 (6.50%) Delivery Manager
5 34 (6.50%) Support Engineer
6 32 (6.12%) Services Delivery Manager
7 26 (4.97%) Consultant
7 26 (4.97%) IT Services Manager
8 24 (4.59%) Architect
9 23 (4.40%) 2nd Line Support
9 23 (4.40%) Developer
10 21 (4.02%) Network Manager
10 21 (4.02%) Service Analyst
11 20 (3.82%) 2nd Line Engineer
11 20 (3.82%) Network Infrastructure Manager
12 19 (3.63%) ITIL Manager
13 18 (3.44%) Service Desk Analyst
14 16 (3.06%) Senior Manager
15 15 (2.87%) Support Analyst
Libraries, Frameworks & Software Standards
1 29 (5.54%) HTML
2 19 (3.63%) CSS
3 18 (3.44%) J2EE
3 18 (3.44%) Middleware
4 15 (2.87%) Web Services
5 12 (2.29%) Hibernate
5 12 (2.29%) Spring
6 11 (2.10%) Apache Camel
7 9 (1.72%) .NET
8 8 (1.53%) .NET Framework
8 8 (1.53%) HTML5
8 8 (1.53%) SOAP
9 6 (1.15%) CSS3
9 6 (1.15%) Oracle Fusion
10 3 (0.57%) JSP
10 3 (0.57%) Velocity
10 3 (0.57%) XML
11 2 (0.38%) ASP.NET
11 2 (0.38%) LAMP
11 2 (0.38%) WCF
Miscellaneous
1 78 (14.91%) Management Information System
2 45 (8.60%) Data Centre
3 37 (7.07%) Analytical Skills
4 28 (5.35%) Computer Science
5 20 (3.82%) NHS
6 19 (3.63%) Virtual Team
7 17 (3.25%) CMDB
8 14 (2.68%) Fat Client
8 14 (2.68%) Thin Client
9 12 (2.29%) Enterprise Software
10 10 (1.91%) Video Conferencing
11 9 (1.72%) iPad
12 7 (1.34%) Hybrid Cloud
12 7 (1.34%) Public Cloud
13 6 (1.15%) Driving Licence
14 5 (0.96%) Blog
14 5 (0.96%) Cloud Native
14 5 (0.96%) Enterprise Storage
15 4 (0.76%) Reinsurance
16 3 (0.57%) iSeries
Operating Systems
1 139 (26.58%) Windows
2 59 (11.28%) Windows Server
3 41 (7.84%) Windows 7
4 30 (5.74%) Windows 10
5 26 (4.97%) Linux
6 20 (3.82%) Windows Server 2003
7 18 (3.44%) Windows Server 2008
8 16 (3.06%) Windows Server 2012
9 14 (2.68%) Red Hat Enterprise Linux
9 14 (2.68%) Unix
10 8 (1.53%) CentOS
11 7 (1.34%) Windows XP
12 5 (0.96%) Mac OS X
12 5 (0.96%) Windows 8
13 2 (0.38%) Android
13 2 (0.38%) Apple iOS
13 2 (0.38%) Windows Mobile
14 1 (0.19%) Solaris
14 1 (0.19%) VMS
14 1 (0.19%) Windows 2000
Processes & Methodologies
1 350 (66.92%) ITIL
2 155 (29.64%) ITSM
3 110 (21.03%) Service Delivery
4 90 (17.21%) Continuous Improvement
5 89 (17.02%) Change Management
6 82 (15.68%) Agile Software Development
7 76 (14.53%) Project Management
8 61 (11.66%) PRINCE2
9 58 (11.09%) ITIL V3
10 51 (9.75%) Incident Management
11 47 (8.99%) Problem Management
12 39 (7.46%) Information Security
13 37 (7.07%) Coaching
14 36 (6.88%) DevOps
14 36 (6.88%) Line Management
14 36 (6.88%) Stakeholder Management
15 35 (6.69%) Business Analysis
16 32 (6.12%) Infrastructure Management
17 31 (5.93%) Customer Requirements
17 31 (5.93%) Mentoring
Programming Languages
1 63 (12.05%) SQL
2 36 (6.88%) Java
3 21 (4.02%) JavaScript
4 18 (3.44%) Python
5 14 (2.68%) Bash Shell
6 13 (2.49%) PL/SQL
7 10 (1.91%) PowerShell
8 9 (1.72%) C#
9 8 (1.53%) Perl
9 8 (1.53%) Shell Script
10 7 (1.34%) Ruby
10 7 (1.34%) T-SQL
10 7 (1.34%) VB.NET
11 6 (1.15%) PHP
12 3 (0.57%) C
13 2 (0.38%) R
14 1 (0.19%) Korn
Qualifications
1 77 (14.72%) Security Cleared
2 72 (13.77%) Degree
3 41 (7.84%) ITIL Certification
4 36 (6.88%) SC Cleared
5 18 (3.44%) APMP
6 16 (3.06%) DV Cleared
7 15 (2.87%) Microsoft Certification
8 14 (2.68%) Computer Science Degree
9 12 (2.29%) CISSP
10 11 (2.10%) ITIL Foundation Certificate
10 11 (2.10%) PMP
11 10 (1.91%) PMI Certification
12 9 (1.72%) Cisco Certification
12 9 (1.72%) Master's Degree
13 8 (1.53%) PRINCE2 Practitioner
14 7 (1.34%) CCNA
15 6 (1.15%) ISEB
16 4 (0.76%) MCP
16 4 (0.76%) MCSA
17 3 (0.57%) Six Sigma Black Belt
Quality Assurance & Compliance
1 112 (21.41%) SLA
2 24 (4.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 15 (2.87%) QA
4 12 (2.29%) ISO/IEC 20000
5 10 (1.91%) ISO 9001
6 8 (1.53%) ISO/IEC 27001
7 6 (1.15%) PMO
7 6 (1.15%) Sarbanes-Oxley
8 1 (0.19%) BS25999
8 1 (0.19%) GDPR
8 1 (0.19%) GxP
8 1 (0.19%) PMBOK
System Software
1 98 (18.74%) Active Directory
2 63 (12.05%) VMware Infrastructure
3 29 (5.54%) vSphere
4 15 (2.87%) Hyper-V
5 8 (1.53%) vCloud
6 5 (0.96%) Virtual Servers
6 5 (0.96%) VMware ESXi
7 4 (0.76%) BitLocker
7 4 (0.76%) Docker
8 3 (0.57%) Terminal Services
9 2 (0.38%) XenApp
10 1 (0.19%) BlackBerry Internet Service
10 1 (0.19%) Microsoft Virtual Server
10 1 (0.19%) NFS
10 1 (0.19%) Samba
10 1 (0.19%) Virtual Desktop
10 1 (0.19%) VMware NSX
Systems Management
1 32 (6.12%) SCCM
2 8 (1.53%) Ansible
3 6 (1.15%) Systems Management Server (SMS)
4 5 (0.96%) vCenter Server
5 3 (0.57%) AppManager
5 3 (0.57%) Cisco UCCX
5 3 (0.57%) Nagios
5 3 (0.57%) Oracle EDQ
5 3 (0.57%) Puppet
6 2 (0.38%) CA Spectrum
6 2 (0.38%) Cacti
6 2 (0.38%) HockeyApp
6 2 (0.38%) Opscode Chef
6 2 (0.38%) SolarWinds Orion
6 2 (0.38%) ZABBIX
7 1 (0.19%) EMC NetWorker
7 1 (0.19%) Microsoft Data Protection Manager
7 1 (0.19%) Microsoft Intune
7 1 (0.19%) SCOM
7 1 (0.19%) Tivoli
Vendors
1 145 (27.72%) Microsoft
2 83 (15.87%) VMware
3 55 (10.52%) Cisco
4 38 (7.27%) HP
5 35 (6.69%) Citrix
6 31 (5.93%) Oracle
7 29 (5.54%) ServiceNow
8 15 (2.87%) Remedy
9 13 (2.49%) SAP
10 12 (2.29%) NetApp
11 9 (1.72%) CA
12 8 (1.53%) Red Hat
13 7 (1.34%) Apple
14 6 (1.15%) 3PAR
14 6 (1.15%) Concur
14 6 (1.15%) SolarWinds
15 5 (0.96%) Sophos
16 4 (0.76%) Cognos
16 4 (0.76%) LANDesk
16 4 (0.76%) Tableau