Period
to 21 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 105 190 149
Rank change year-on-year +85 -41 -36
Permanent jobs citing Service Management 869 497 833
As % of all permanent IT jobs advertised in the South East 2.94% 1.71% 2.31%
As % of the Processes & Methodologies category 3.28% 1.92% 2.59%
Number of salaries quoted 595 343 619
South East median annual salary £47,500 £45,000 £47,500
Median salary % change year-on-year +5.56% -5.26% +5.56%
10th Percentile £30,500 £24,000 £25,000
90th Percentile £70,000 £78,500 £73,750
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26,476 25,916 32,173
As % of all permanent IT jobs advertised in the South East 89.48% 89.24% 89.07%
Number of salaries quoted 21,880 21,337 26,923
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,750 £27,000 £27,250
90th Percentile £70,705 £68,750 £68,750
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 21 September 2018.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +61 381 £47,500 -9.52% 27
Berkshire +89 313 £47,500 -24.00% 8
Hampshire +77 256 £44,000 +10.00% 27
Surrey +46 142 £45,500 +24.66% 14
Buckinghamshire -6 57 £47,500 +33.80% 17
West Sussex +24 52 £47,500 -4.52% 5
East Sussex -15 22 £43,500 -3.33% 2
Kent +15 12 £55,000 +57.14% 3
Oxfordshire -32 11 £55,000 +29.41% 2
Middlesex +14 6 £92,500 +35.04%
Service Management
England

For the 6 months to 21 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 545 (62.72%) ITIL
2 283 (32.57%) ITSM
3 229 (26.35%) Microsoft
4 201 (23.13%) Problem Management
5 195 (22.44%) Windows
5 195 (22.44%) Incident Management
6 177 (20.37%) Service Delivery
7 169 (19.45%) ServiceNow
8 152 (17.49%) SLA
9 147 (16.92%) Finance
10 144 (16.57%) Degree
11 140 (16.11%) ITIL V3
12 130 (14.96%) Agile Software Development
13 129 (14.84%) Project Management
14 125 (14.38%) Active Directory
15 123 (14.15%) Logistics
16 121 (13.92%) Linux
16 121 (13.92%) SQL
17 116 (13.35%) Windows Server
18 115 (13.23%) PRINCE2
19 114 (13.12%) Analytical Skills
20 113 (13.00%) Root Cause Analysis
21 106 (12.20%) Microsoft Azure
22 104 (11.97%) Problem-Solving
23 101 (11.62%) Management Information System
24 98 (11.28%) VMware
25 97 (11.16%) Change Management
26 92 (10.59%) SQL Server
27 90 (10.36%) Self-Motivation
28 88 (10.13%) Continuous Improvement

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (9.90%) IIS
2 30 (3.45%) SharePoint
3 20 (2.30%) WebLogic
4 13 (1.50%) MQSeries
5 9 (1.04%) Tomcat
6 8 (0.92%) CMS
7 7 (0.81%) BizTalk Server
7 7 (0.81%) Skype for Business
8 6 (0.69%) MS Exchange
8 6 (0.69%) Umbraco
9 5 (0.58%) WebSphere
10 4 (0.46%) JBoss
10 4 (0.46%) SharePoint Server
11 3 (0.35%) OpenStack
12 2 (0.23%) Apache
12 2 (0.23%) Elasticsearch
12 2 (0.23%) IBM Domino
12 2 (0.23%) NetWeaver
13 1 (0.12%) Apache Spark
13 1 (0.12%) Exchange Server 2013
Applications
1 76 (8.75%) Microsoft Office
2 50 (5.75%) Microsoft Excel
3 28 (3.22%) Microsoft PowerPoint
4 17 (1.96%) MS Visio
5 13 (1.50%) Microsoft Project
6 3 (0.35%) Spreadsheet
Business Applications
1 31 (3.57%) Remedy ITSM
2 5 (0.58%) Salesforce.com CRM
3 2 (0.23%) SAP BPC
3 2 (0.23%) SAP Forecasting and Replenishment
4 1 (0.12%) Dynamics AX
4 1 (0.12%) Dynamics CRM
4 1 (0.12%) Oracle Payables
4 1 (0.12%) Oracle Receivables
4 1 (0.12%) Remedy AR System
4 1 (0.12%) SAP CO
4 1 (0.12%) SAP FI
4 1 (0.12%) SAP FI/CO
4 1 (0.12%) SAP GRC
4 1 (0.12%) SAP S/4HANA
Cloud Services
1 106 (12.20%) Microsoft Azure
2 33 (3.80%) Office 365
3 31 (3.57%) SaaS
4 28 (3.22%) Amazon AWS
5 18 (2.07%) IaaS
6 16 (1.84%) Azure Active Directory
7 10 (1.15%) Cloud Computing
8 6 (0.69%) PaaS
9 2 (0.23%) Amazon EC2
9 2 (0.23%) Amazon ELB
9 2 (0.23%) Amazon S3
9 2 (0.23%) AWS CloudFormation
9 2 (0.23%) GitHub
9 2 (0.23%) Virtual Private Cloud
10 1 (0.12%) Amazon CloudWatch
10 1 (0.12%) Amazon ElastiCache
10 1 (0.12%) AWS Elastic Beanstalk
10 1 (0.12%) Google Cloud Platform
10 1 (0.12%) Mimecast
10 1 (0.12%) Sumo Logic
Communications & Networking
1 47 (5.41%) LAN
2 36 (4.14%) WAN
3 32 (3.68%) VPN
4 30 (3.45%) Firewall
4 30 (3.45%) Wi-Fi
5 26 (2.99%) Wireless
6 25 (2.88%) WLAN
7 24 (2.76%) VLAN
8 23 (2.65%) VoIP
9 22 (2.53%) Internet
10 20 (2.30%) MPLS
11 19 (2.19%) Network Security
11 19 (2.19%) SAN
12 12 (1.38%) DHCP
12 12 (1.38%) DNS
12 12 (1.38%) TCP/IP
13 9 (1.04%) BGP
13 9 (1.04%) Cisco ASA
13 9 (1.04%) Cisco IOS
13 9 (1.04%) OSPF
Database & Business Intelligence
1 92 (10.59%) SQL Server
2 22 (2.53%) SQL Server Integration Services
3 20 (2.30%) SQL Server 2008
4 16 (1.84%) Oracle Database
4 16 (1.84%) Oracle Database 11g
5 14 (1.61%) Oracle Database 12c
5 14 (1.61%) Oracle Reports
6 13 (1.50%) BusinessObjects
6 13 (1.50%) MySQL
7 11 (1.27%) Data Mining
7 11 (1.27%) RDBMS
7 11 (1.27%) Relational Database
7 11 (1.27%) SQL Server Analysis Services
8 9 (1.04%) SQL Server Reporting Services
9 7 (0.81%) Data Warehouse
9 7 (0.81%) Power BI
10 5 (0.58%) Big Data
10 5 (0.58%) BusinessObjects Business Intelligence
11 4 (0.46%) Geospatial Data
11 4 (0.46%) SAP HANA
Development Applications
1 16 (1.84%) Team Foundation Server
2 11 (1.27%) Eclipse
2 11 (1.27%) Visual Studio
3 10 (1.15%) JIRA
4 8 (0.92%) Jenkins
5 5 (0.58%) Git (software)
6 3 (0.35%) Atlassian Bamboo
6 3 (0.35%) Visual Studio Team System
7 2 (0.23%) GitLab
7 2 (0.23%) Hudson
8 1 (0.12%) Artifactory
8 1 (0.12%) Octopus Deploy
8 1 (0.12%) TeamCity
General
1 147 (16.92%) Finance
2 56 (6.44%) Retail
3 45 (5.18%) Telecoms
4 25 (2.88%) Legal
5 22 (2.53%) Billing
6 17 (1.96%) Marketing
7 14 (1.61%) Banking
7 14 (1.61%) Law
8 13 (1.50%) Back Office
9 8 (0.92%) Local Government
10 7 (0.81%) Manufacturing
11 5 (0.58%) Electronics
12 3 (0.35%) Automotive
12 3 (0.35%) Korean Language
13 2 (0.23%) Advertising
14 1 (0.12%) Aerospace
14 1 (0.12%) Games
14 1 (0.12%) General Ledger
14 1 (0.12%) Publishing
Job Titles
1 199 (22.90%) Analyst
2 104 (11.97%) IT Manager
3 92 (10.59%) Service Manager
4 70 (8.06%) Incident Manager
5 62 (7.13%) Major Incident Manager
6 61 (7.02%) Support Analyst
7 47 (5.41%) Service Analyst
8 44 (5.06%) Infrastructure Engineer
9 40 (4.60%) Architect
10 33 (3.80%) Delivery Manager
11 32 (3.68%) DBA
11 32 (3.68%) Network Engineer
12 30 (3.45%) Continuous Improvement Manager
13 29 (3.34%) Administrator
13 29 (3.34%) Consultant
13 29 (3.34%) IT Services Manager
13 29 (3.34%) Problem Manager
14 28 (3.22%) IT Analyst
15 27 (3.11%) Applications Support
15 27 (3.11%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 31 (3.57%) .NET
2 29 (3.34%) HTML
3 28 (3.22%) Middleware
4 27 (3.11%) CSS
5 16 (1.84%) XML
6 15 (1.73%) OAuth
6 15 (1.73%) SAML
7 13 (1.50%) Oracle Fusion
8 11 (1.27%) .NET Framework
9 9 (1.04%) Spring
10 8 (0.92%) RabbitMQ
10 8 (0.92%) Web Services
11 7 (0.81%) Hibernate
11 7 (0.81%) HTML5
11 7 (0.81%) J2EE
12 5 (0.58%) COM
12 5 (0.58%) Java EE
12 5 (0.58%) JSP
13 4 (0.46%) AngularJS
14 3 (0.35%) KnockoutJS
Miscellaneous
1 114 (13.12%) Analytical Skills
2 101 (11.62%) Management Information System
3 90 (10.36%) Self-Motivation
4 78 (8.98%) Private Cloud
5 41 (4.72%) Data Centre
6 37 (4.26%) CMDB
7 29 (3.34%) Computer Science
8 23 (2.65%) Virtual Team
9 15 (1.73%) CESG
10 14 (1.61%) iSeries
11 13 (1.50%) Enterprise Software
11 13 (1.50%) iPhone
12 12 (1.38%) User Experience
13 11 (1.27%) Public Cloud
14 10 (1.15%) AS400
14 10 (1.15%) Blackberry
14 10 (1.15%) EPoS
14 10 (1.15%) Handset
14 10 (1.15%) iPad
14 10 (1.15%) Mobile App
Operating Systems
1 195 (22.44%) Windows
2 121 (13.92%) Linux
3 116 (13.35%) Windows Server
4 37 (4.26%) Unix
5 27 (3.11%) Windows Server 2012
6 26 (2.99%) Windows Server 2008
7 25 (2.88%) Windows 7
8 15 (1.73%) Apple iOS
9 12 (1.38%) Windows 8
10 10 (1.15%) Windows Mobile
11 9 (1.04%) Solaris
11 9 (1.04%) Windows 10
12 8 (0.92%) Red Hat Enterprise Linux
13 6 (0.69%) AIX
13 6 (0.69%) Android
14 3 (0.35%) CentOS
14 3 (0.35%) Ubuntu
14 3 (0.35%) Windows Phone
15 2 (0.23%) Windows NT
15 2 (0.23%) Windows XP
Processes & Methodologies
1 545 (62.72%) ITIL
2 283 (32.57%) ITSM
3 201 (23.13%) Problem Management
4 195 (22.44%) Incident Management
5 177 (20.37%) Service Delivery
6 140 (16.11%) ITIL V3
7 130 (14.96%) Agile Software Development
8 129 (14.84%) Project Management
9 123 (14.15%) Logistics
10 115 (13.23%) PRINCE2
11 113 (13.00%) Root Cause Analysis
12 104 (11.97%) Problem-Solving
13 97 (11.16%) Change Management
14 88 (10.13%) Continuous Improvement
15 78 (8.98%) Business Analysis
16 75 (8.63%) Asset Management
17 74 (8.52%) Stakeholder Management
18 68 (7.83%) Information Security
19 58 (6.67%) Configuration Management
20 54 (6.21%) Stakeholder Engagement
Programming Languages
1 121 (13.92%) SQL
2 35 (4.03%) JavaScript
3 23 (2.65%) Java
3 23 (2.65%) T-SQL
4 10 (1.15%) PowerShell
5 8 (0.92%) C
6 6 (0.69%) C#
6 6 (0.69%) Shell Script
7 3 (0.35%) Bash Shell
7 3 (0.35%) Python
7 3 (0.35%) TypeScript
8 2 (0.23%) JCL
9 1 (0.12%) Perl
9 1 (0.12%) PHP
9 1 (0.12%) Ruby
9 1 (0.12%) VB
9 1 (0.12%) VB.NET
Qualifications
1 144 (16.57%) Degree
2 85 (9.78%) Security Cleared
3 40 (4.60%) ITIL Certification
3 40 (4.60%) Microsoft Certification
4 32 (3.68%) SC Cleared
5 28 (3.22%) Cisco Certification
6 27 (3.11%) CCNA
7 25 (2.88%) Computer Science Degree
8 21 (2.42%) APMP
8 21 (2.42%) MCSE
9 20 (2.30%) MCSA
10 19 (2.19%) CISSP
11 18 (2.07%) DV Cleared
12 17 (1.96%) MCITP
13 14 (1.61%) ISEB
13 14 (1.61%) ITIL Foundation Certificate
14 13 (1.50%) CCNP
14 13 (1.50%) CCSA
15 9 (1.04%) MCP
15 9 (1.04%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 152 (17.49%) SLA
2 47 (5.41%) ISO/IEC 27001
2 47 (5.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 35 (4.03%) Cyber Essentials
4 21 (2.42%) Data Quality
5 18 (2.07%) COBIT
6 16 (1.84%) GDPR
7 10 (1.15%) QA
8 8 (0.92%) ISO/IEC 19770
8 8 (0.92%) PMO
9 5 (0.58%) PCI DSS
10 4 (0.46%) ISO/IEC 20000
10 4 (0.46%) PMBOK
11 1 (0.12%) GCP
System Software
1 125 (14.38%) Active Directory
2 87 (10.01%) VMware Infrastructure
3 49 (5.64%) Hyper-V
4 40 (4.60%) VMware ESXi
5 18 (2.07%) Virtual Machines
6 8 (0.92%) Terminal Services
7 5 (0.58%) Docker
7 5 (0.58%) vSphere
8 4 (0.46%) XenApp
8 4 (0.46%) XenDesktop
9 3 (0.35%) VMware NSX
10 1 (0.12%) Firmware
10 1 (0.12%) ProxySG
10 1 (0.12%) Sendmail
10 1 (0.12%) vCloud
10 1 (0.12%) Virtual Desktop
Systems Management
1 40 (4.60%) vCenter Server
2 28 (3.22%) SCCM
3 18 (2.07%) Puppet
4 14 (1.61%) Cisco IPCC
5 13 (1.50%) Oracle Enterprise Manager
6 11 (1.27%) Nagios
7 7 (0.81%) Ansible
7 7 (0.81%) Terraform
8 4 (0.46%) EMC NetWorker
8 4 (0.46%) Systems Management Server (SMS)
9 3 (0.35%) SCOM
10 2 (0.23%) AirWatch
10 2 (0.23%) logstash
10 2 (0.23%) Packer
10 2 (0.23%) WSUS
11 1 (0.12%) CASB
11 1 (0.12%) Microsoft Data Protection Manager
11 1 (0.12%) Opscode Chef
11 1 (0.12%) Perfmon
11 1 (0.12%) SCDPM
Vendors
1 229 (26.35%) Microsoft
2 169 (19.45%) ServiceNow
3 98 (11.28%) VMware
4 80 (9.21%) BMC
5 75 (8.63%) Oracle
6 53 (6.10%) Citrix
7 50 (5.75%) Remedy
8 49 (5.64%) Cisco
9 46 (5.29%) SolarWinds
10 39 (4.49%) IBM
11 27 (3.11%) SAP
12 24 (2.76%) Dynatrace
12 24 (2.76%) HP
13 19 (2.19%) Zscaler
14 16 (1.84%) Aruba
15 15 (1.73%) Riverbed
16 14 (1.61%) F5
17 13 (1.50%) Juniper
18 12 (1.38%) Apple
18 12 (1.38%) Salesforce.com