Period
to 25 February 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 February 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > South East
6 months to
25 Feb 2020
Same period 2019 Same period 2018
Rank 134 136 158
Rank change year-on-year +2 +22 -30
Permanent jobs citing Service Management 494 631 689
As % of all permanent IT jobs advertised in the South East 2.17% 2.37% 2.20%
As % of the Processes & Methodologies category 2.41% 2.58% 2.44%
Number of salaries quoted 388 467 535
South East median annual salary £52,500 £45,000 £45,500
Median salary % change year-on-year +16.67% -1.10% -4.21%
10th Percentile £26,175 £26,250 £23,450
90th Percentile £78,750 £67,500 £75,450
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 20,519 24,483 28,250
As % of all permanent IT jobs advertised in the South East 90.30% 91.78% 90.32%
Number of salaries quoted 16,568 20,031 23,379
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £29,250 £28,000 £27,500
90th Percentile £77,500 £73,750 £69,000
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South East.

Salary trend for Service Management in the South East

Service Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Management in the South East over the 6 months to 25 February 2020.

Salary histogram for Service Management in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South East region over the 6 months to 25 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -1 173 £56,750 +13.50% 20
Hampshire +1 137 £50,000 +25.00% 24
Berkshire -36 106 £65,000 +23.81% 14
Surrey +23 94 £52,500 +18.64% 8
West Sussex +12 47 £52,250 +4.50% 5
Buckinghamshire +17 41 £32,500 -22.62% 5
Oxfordshire +28 26 £60,000 +50.00% 1
East Sussex +2 22 £55,000 -4.35% 5
Kent +7 17 £30,750 +23.00% 1
Service Management
England

For the 6 months to 25 February 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Management.

1 267 (54.05%) ITIL
2 189 (38.26%) ITSM
3 163 (33.00%) Service Delivery
4 128 (25.91%) Microsoft
5 110 (22.27%) Windows
6 98 (19.84%) Security Cleared
7 86 (17.41%) SLA
8 81 (16.40%) Agile Software Development
9 69 (13.97%) Finance
10 67 (13.56%) Incident Management
11 66 (13.36%) SQL
12 65 (13.16%) SC Cleared
13 62 (12.55%) Project Management
14 61 (12.35%) Active Directory
15 60 (12.15%) Change Management
16 54 (10.93%) Management Information System
17 50 (10.12%) ITIL V3
17 50 (10.12%) Service Design
18 49 (9.92%) ServiceNow
19 48 (9.72%) Problem-Solving
20 47 (9.51%) DevOps
20 47 (9.51%) SDLC
21 43 (8.70%) Problem Management
22 42 (8.50%) Office 365
23 39 (7.89%) Information Security
23 39 (7.89%) Degree
24 37 (7.49%) Cisco
25 36 (7.29%) PRINCE2
25 36 (7.29%) Analytical Skills
26 34 (6.88%) Microsoft Office

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (3.44%) MS Exchange
2 15 (3.04%) SharePoint
3 14 (2.83%) Confluence
4 12 (2.43%) IIS
5 11 (2.23%) Apache
5 11 (2.23%) Tomcat
6 9 (1.82%) Exchange Server 2010
7 8 (1.62%) Exchange Server 2013
8 7 (1.42%) Apache Spark
9 5 (1.01%) SAS
10 4 (0.81%) IBM Notes
10 4 (0.81%) WildFly
11 3 (0.61%) Drupal
11 3 (0.61%) Oracle SOA Suite
11 3 (0.61%) Oracle Workflow
11 3 (0.61%) SharePoint Server
11 3 (0.61%) WebSphere
11 3 (0.61%) WebSphere Application Server
12 2 (0.40%) Skype for Business
13 1 (0.20%) CMS
Applications
1 34 (6.88%) Microsoft Office
2 10 (2.02%) Microsoft Excel
3 8 (1.62%) Microsoft PowerPoint
4 2 (0.40%) Microsoft Project
4 2 (0.40%) MS Visio
Business Applications
1 11 (2.23%) Remedy ITSM
2 7 (1.42%) Remedy AR System
3 5 (1.01%) Sage X3
4 4 (0.81%) Sparx Enterprise Architect
5 2 (0.40%) Payment Gateway
6 1 (0.20%) assyst
6 1 (0.20%) Line 500
6 1 (0.20%) SAP ERP
6 1 (0.20%) SAP S/4HANA
Cloud Services
1 42 (8.50%) Office 365
2 24 (4.86%) Azure
3 20 (4.05%) AWS
4 19 (3.85%) SaaS
5 9 (1.82%) IaaS
5 9 (1.82%) PaaS
6 6 (1.21%) Cloud Computing
7 5 (1.01%) Mimecast
7 5 (1.01%) OneDrive
8 4 (0.81%) Tricentis Tosca
9 3 (0.61%) Boomi
10 2 (0.40%) Apple Pay
10 2 (0.40%) Google Pay
10 2 (0.40%) Power Platform
10 2 (0.40%) PowerApps
11 1 (0.20%) Amazon Cognito
11 1 (0.20%) Apigee
11 1 (0.20%) GCP
11 1 (0.20%) GitHub
Communications & Networking
1 32 (6.48%) Firewall
2 21 (4.25%) DHCP
2 21 (4.25%) DNS
3 20 (4.05%) TCP/IP
4 17 (3.44%) LAN
5 15 (3.04%) MPLS
5 15 (3.04%) WAN
6 13 (2.63%) SAN
6 13 (2.63%) Unified Communications
7 10 (2.02%) Cisco IOS
7 10 (2.02%) IOS XR
7 10 (2.02%) Multicast
7 10 (2.02%) NX-OS
8 9 (1.82%) VoIP
8 9 (1.82%) VPN
9 8 (1.62%) Wireless
10 7 (1.42%) BGP
10 7 (1.42%) OSPF
11 6 (1.21%) Internet
11 6 (1.21%) IP Telephony
Database & Business Intelligence
1 23 (4.66%) SQL Server
2 13 (2.63%) Big Data
3 12 (2.43%) DB2
4 8 (1.62%) GIS
4 8 (1.62%) Relational Database
4 8 (1.62%) SQL Server 2012
5 7 (1.42%) Hadoop
5 7 (1.42%) PostgreSQL
5 7 (1.42%) SQL Server 2008
6 5 (1.01%) Informix
7 4 (0.81%) Apache Cassandra
7 4 (0.81%) Azure SQL Database
7 4 (0.81%) MySQL
7 4 (0.81%) Oracle Reports
7 4 (0.81%) RDBMS
7 4 (0.81%) SQL Server 2016
8 3 (0.61%) NoSQL
8 3 (0.61%) Oracle Database
9 2 (0.40%) Crystal Reports
9 2 (0.40%) SQLPlus
Development Applications
1 23 (4.66%) JIRA
2 13 (2.63%) Jenkins
3 9 (1.82%) SonarQube
4 8 (1.62%) ReSharper
5 6 (1.21%) Rational DOORS
6 5 (1.01%) webpack
7 4 (0.81%) Git (software)
7 4 (0.81%) MagicDraw
7 4 (0.81%) Selenium
8 2 (0.40%) Atlassian Bamboo
8 2 (0.40%) Bitbucket
9 1 (0.20%) IBM UrbanCode
9 1 (0.20%) Subversion
General
1 69 (13.97%) Finance
2 34 (6.88%) Retail
3 24 (4.86%) Public Sector
3 24 (4.86%) Telecoms
4 16 (3.24%) Legal
4 16 (3.24%) Marketing
5 15 (3.04%) Military
6 10 (2.02%) Banking
6 10 (2.02%) Local Government
7 6 (1.21%) Aerospace
8 3 (0.61%) Police
9 2 (0.40%) Electronics
9 2 (0.40%) Financial Institution
9 2 (0.40%) Manufacturing
10 1 (0.20%) Automotive
10 1 (0.20%) Back Office
10 1 (0.20%) Law
10 1 (0.20%) Pharmaceutical
10 1 (0.20%) Publishing
Job Titles
1 57 (11.54%) Service Manager
2 46 (9.31%) Delivery Manager
3 42 (8.50%) Architect
3 42 (8.50%) Support Engineer
4 40 (8.10%) Analyst
5 35 (7.09%) IT Manager
6 32 (6.48%) Service Delivery Manager
7 30 (6.07%) IT Support
8 27 (5.47%) Service Architect
9 24 (4.86%) Consultant
10 23 (4.66%) Developer
11 19 (3.85%) 2nd Line Support
12 17 (3.44%) 2nd Line Engineer
12 17 (3.44%) Service Analyst
13 16 (3.24%) 1st Line Support
13 16 (3.24%) Administrator
13 16 (3.24%) Incident Manager
13 16 (3.24%) Network Engineer
14 15 (3.04%) IT Services Manager
14 15 (3.04%) ITIL Manager
Libraries, Frameworks & Software Standards
1 17 (3.44%) Web Services
2 15 (3.04%) .NET
3 12 (2.43%) AngularJS
4 11 (2.23%) REST
5 8 (1.62%) .NET Core
5 8 (1.62%) .NET Framework
5 8 (1.62%) HTML
5 8 (1.62%) Spring
6 7 (1.42%) SOAP
6 7 (1.42%) Software Packaging
7 5 (1.01%) Ajax
7 5 (1.01%) CSS
7 5 (1.01%) HTML5
7 5 (1.01%) Middleware
7 5 (1.01%) Node.js
7 5 (1.01%) Spring Boot
7 5 (1.01%) XML
8 4 (0.81%) Akka
8 4 (0.81%) OpenJDK
8 4 (0.81%) SAP Fiori
Miscellaneous
1 54 (10.93%) Management Information System
2 36 (7.29%) Analytical Skills
3 28 (5.67%) CMDB
3 28 (5.67%) Self-Motivation
4 16 (3.24%) Data Centre
5 10 (2.02%) User Experience
6 9 (1.82%) Cloud Native
6 9 (1.82%) Mainframe
6 9 (1.82%) Smartphone
6 9 (1.82%) Virtual Team
7 8 (1.62%) Enterprise Software
8 5 (1.01%) Clustering
8 5 (1.01%) Mobile App
8 5 (1.01%) Semantic Web
9 4 (0.81%) Public Cloud
9 4 (0.81%) Replication
10 3 (0.61%) EMC VNX
10 3 (0.61%) Handset
10 3 (0.61%) iPad
10 3 (0.61%) Private Cloud
Operating Systems
1 110 (22.27%) Windows
2 27 (5.47%) Windows 10
3 26 (5.26%) Windows Server
4 20 (4.05%) Windows 7
4 20 (4.05%) Windows Server 2008
5 19 (3.85%) Windows Server 2012
6 16 (3.24%) Linux
7 13 (2.63%) Android
7 13 (2.63%) Windows 8
8 7 (1.42%) Apple iOS
9 5 (1.01%) Red Hat Enterprise Linux
10 4 (0.81%) Mac OS X
11 3 (0.61%) AIX
11 3 (0.61%) CentOS
11 3 (0.61%) Windows Server 2003
12 2 (0.40%) Unix
13 1 (0.20%) CoreOS
13 1 (0.20%) Ubuntu
13 1 (0.20%) VMS
Processes & Methodologies
1 267 (54.05%) ITIL
2 189 (38.26%) ITSM
3 163 (33.00%) Service Delivery
4 81 (16.40%) Agile Software Development
5 67 (13.56%) Incident Management
6 62 (12.55%) Project Management
7 60 (12.15%) Change Management
8 50 (10.12%) ITIL V3
8 50 (10.12%) Service Design
9 48 (9.72%) Problem-Solving
10 47 (9.51%) DevOps
10 47 (9.51%) SDLC
11 43 (8.70%) Problem Management
12 39 (7.89%) Information Security
13 36 (7.29%) PRINCE2
14 30 (6.07%) People Management
15 28 (5.67%) Scrum
15 28 (5.67%) Stakeholder Management
16 27 (5.47%) Configuration Management
16 27 (5.47%) Technical Leadership
Programming Languages
1 66 (13.36%) SQL
2 31 (6.28%) C
3 28 (5.67%) JavaScript
4 23 (4.66%) Java
5 9 (1.82%) C++
5 9 (1.82%) Python
6 7 (1.42%) PowerShell
6 7 (1.42%) R
6 7 (1.42%) T-SQL
7 5 (1.01%) Objective-C
8 3 (0.61%) PHP
8 3 (0.61%) PL/SQL
9 2 (0.40%) VB
9 2 (0.40%) VBScript
10 1 (0.20%) Bash Shell
10 1 (0.20%) VBA
Qualifications
1 98 (19.84%) Security Cleared
2 65 (13.16%) SC Cleared
3 39 (7.89%) Degree
4 34 (6.88%) Microsoft Certification
5 31 (6.28%) ITIL Certification
6 19 (3.85%) Cisco Certification
7 12 (2.43%) ITIL Foundation Certificate
7 12 (2.43%) MCP
7 12 (2.43%) MCSA
8 11 (2.23%) DV Cleared
8 11 (2.23%) MCSE
8 11 (2.23%) SANS
9 10 (2.02%) CCNP
10 9 (1.82%) CCNA
11 6 (1.21%) CISSP
11 6 (1.21%) CompTIA Security+
11 6 (1.21%) PMI Certification
11 6 (1.21%) PMP
12 5 (1.01%) PRINCE2 Certification
13 4 (0.81%) GIAC
Quality Assurance & Compliance
1 86 (17.41%) SLA
2 29 (5.87%) QA
3 22 (4.45%) COBIT
4 18 (3.64%) ISO/IEC 27001
5 13 (2.63%) GDPR
6 12 (2.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 10 (2.02%) NIST
7 10 (2.02%) PMO
8 9 (1.82%) PCI DSS
9 8 (1.62%) ISO 22301
10 7 (1.42%) ISO/IEC 20000
11 5 (1.01%) Cyber Essentials
12 4 (0.81%) Data Quality
13 3 (0.61%) Def Stans
14 2 (0.40%) Sarbanes-Oxley
15 1 (0.20%) BS7799
15 1 (0.20%) HMG Security Policy Framework
15 1 (0.20%) JSP 440
System Software
1 61 (12.35%) Active Directory
2 24 (4.86%) VMware Infrastructure
3 11 (2.23%) VMware ESXi
4 10 (2.02%) Docker
4 10 (2.02%) Hyper-V
5 9 (1.82%) Virtual Machines
6 4 (0.81%) Apache ZooKeeper
7 3 (0.61%) ISA Server
7 3 (0.61%) Virtual Servers
7 3 (0.61%) XenApp
8 2 (0.40%) Firmware
8 2 (0.40%) Microsoft App-V
8 2 (0.40%) NLBS
9 1 (0.20%) BitLocker
9 1 (0.20%) Microsoft Virtual Server
9 1 (0.20%) Virtual Desktop
9 1 (0.20%) XenDesktop
Systems Management
1 23 (4.66%) SCCM
2 9 (1.82%) Single Sign-On
3 7 (1.42%) Ansible
4 6 (1.21%) SCOM
5 4 (0.81%) AppManager
5 4 (0.81%) DameWare
5 4 (0.81%) Nagios
5 4 (0.81%) NetBackup
5 4 (0.81%) vCenter Server
6 3 (0.61%) IBM BigFix
6 3 (0.61%) Microsoft Intune
6 3 (0.61%) Puppet
6 3 (0.61%) QRadar
6 3 (0.61%) Tivoli
7 2 (0.40%) HP Quality Center
7 2 (0.40%) Perfmon
7 2 (0.40%) WSUS
8 1 (0.20%) CA Single Sign-On
8 1 (0.20%) SCSM
8 1 (0.20%) Symantec Enterprise Vault
Vendors
1 128 (25.91%) Microsoft
2 49 (9.92%) ServiceNow
3 37 (7.49%) Cisco
4 32 (6.48%) VMware
5 26 (5.26%) Salesforce.com
6 21 (4.25%) Oracle
7 19 (3.85%) Citrix
8 17 (3.44%) SAP
9 16 (3.24%) IBM
10 12 (2.43%) Remedy
11 10 (2.02%) BMC
11 10 (2.02%) BT
11 10 (2.02%) CA
11 10 (2.02%) Dell
11 10 (2.02%) EMC
12 8 (1.62%) Dynatrace
12 8 (1.62%) Ivanti
13 7 (1.42%) HP
13 7 (1.42%) WatchGuard
14 6 (1.21%) NetApp