Period
to 19 January 2020

The median annual salary for an IT Support was £27,250 in advertised job vacancies in the East Midlands during the 6 months to 19 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East Midlands
6 months to
19 Jan 2020
Same period 2019 Same period 2018
Rank 111 151 138
Rank change year-on-year +40 -13 +2
Permanent jobs requiring an IT Support 89 63 100
As % of all permanent IT jobs advertised in the East Midlands 2.44% 1.49% 1.93%
As % of the Job Titles category 2.52% 1.54% 1.98%
Number of salaries quoted 78 58 90
East Midlands median annual salary £27,250 £25,500 £22,500
Median salary % change year-on-year +6.86% +13.33% -9.09%
10th Percentile £19,100 £19,563 £17,150
90th Percentile £38,750 £36,975 £50,375
England median annual salary £27,500 £28,000 £26,500
% change year-on-year -1.79% +5.66% -1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 3,526 4,091 5,049
% of permanent IT jobs with a recognized job title 96.58% 96.78% 97.43%
Number of salaries quoted 3,008 3,055 4,258
East Midlands median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,750 £25,000 £24,850
90th Percentile £72,800 £67,500 £63,750
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

IT Support
Job Vacancy Trend in the East Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for IT Support in the East Midlands

IT Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East Midlands.

Salary trend for IT Support in the East Midlands

IT Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing IT Support in the East Midlands over the 6 months to 19 January 2020.

Salary histogram for IT Support in the East Midlands

IT Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East Midlands region over the 6 months to 19 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +35 31 £27,500 +7.84% 16
Nottinghamshire +8 27 £23,000 -4.17% 24
Northamptonshire +17 15 £26,530 -21.97% 17
Derbyshire +8 12 £27,000 +20.00% 12
Lincolnshire -11 4 £28,000 +7.69% 5
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 19 January 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring IT Support in the job title.

1 60 (67.42%) Windows
2 52 (58.43%) Active Directory
3 42 (47.19%) Microsoft
4 37 (41.57%) Office 365
5 32 (35.96%) Windows Server
6 29 (32.58%) Windows 10
7 25 (28.09%) ITIL
8 23 (25.84%) Problem-Solving
8 23 (25.84%) Windows 7
8 23 (25.84%) Microsoft Office
9 20 (22.47%) LAN
9 20 (22.47%) WAN
9 20 (22.47%) Windows Server 2012
10 18 (20.22%) VMware
11 16 (17.98%) MS Exchange
12 15 (16.85%) Cisco
13 14 (15.73%) DNS
13 14 (15.73%) SQL
13 14 (15.73%) Firewall
14 13 (14.61%) SQL Server
14 13 (14.61%) VMware Infrastructure
15 12 (13.48%) Linux
15 12 (13.48%) DHCP
16 10 (11.24%) Change Management
17 9 (10.11%) Logistics
17 9 (10.11%) Citrix
17 9 (10.11%) Windows Server 2008
18 8 (8.99%) Retail
18 8 (8.99%) Azure
18 8 (8.99%) Analytical Skills

IT Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (17.98%) MS Exchange
2 8 (8.99%) SharePoint
3 3 (3.37%) Exchange Server 2013
4 1 (1.12%) Exchange Server 2010
Applications
1 23 (25.84%) Microsoft Office
2 3 (3.37%) Microsoft Excel
3 2 (2.25%) Microsoft PowerPoint
Business Applications
1 1 (1.12%) NetSuite
1 1 (1.12%) Remedy ITSM
1 1 (1.12%) Unit4 Business World
Cloud Services
1 37 (41.57%) Office 365
2 8 (8.99%) Azure
3 2 (2.25%) AWS
3 2 (2.25%) Dynamics 365
4 1 (1.12%) Amazon EC2
4 1 (1.12%) Amazon ELB
4 1 (1.12%) Amazon Glacier
4 1 (1.12%) Amazon S3
4 1 (1.12%) Amazon SQS
4 1 (1.12%) AWS CloudFormation
4 1 (1.12%) G Suite
4 1 (1.12%) Virtual Private Cloud
Communications & Networking
1 20 (22.47%) LAN
1 20 (22.47%) WAN
2 14 (15.73%) DNS
2 14 (15.73%) Firewall
3 12 (13.48%) DHCP
4 7 (7.87%) VoIP
4 7 (7.87%) Wireless
5 6 (6.74%) TCP/IP
6 4 (4.49%) ADSL
7 3 (3.37%) SAN
8 2 (2.25%) Cisco IOS
8 2 (2.25%) Intranet
8 2 (2.25%) Network Security
8 2 (2.25%) Unified Communications
9 1 (1.12%) Cisco ASA
9 1 (1.12%) Internet
9 1 (1.12%) NetScaler
9 1 (1.12%) Remote Desktop
9 1 (1.12%) VLAN
9 1 (1.12%) VSAN
Database & Business Intelligence
1 13 (14.61%) SQL Server
2 1 (1.12%) Amazon RDS
2 1 (1.12%) MySQL
2 1 (1.12%) Relational Database
2 1 (1.12%) SQL Server 2008
2 1 (1.12%) SQL Server 2012
Development Applications
1 1 (1.12%) Bazaar
1 1 (1.12%) Eclipse
1 1 (1.12%) Visual Studio
General
1 8 (8.99%) Retail
2 7 (7.87%) Finance
2 7 (7.87%) Manufacturing
3 6 (6.74%) Social Housing
3 6 (6.74%) Telecoms
4 5 (5.62%) French Language
5 3 (3.37%) Housing Association
6 2 (2.25%) Games
6 2 (2.25%) Public Sector
7 1 (1.12%) Back Office
7 1 (1.12%) German Language
7 1 (1.12%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.25%) Web Services
2 1 (1.12%) .NET
2 1 (1.12%) LAMP
Miscellaneous
1 8 (8.99%) Analytical Skills
1 8 (8.99%) Driving Licence
2 5 (5.62%) FMCG
3 3 (3.37%) Client/Server
3 3 (3.37%) iPad
3 3 (3.37%) NHS
3 3 (3.37%) Self-Motivation
4 2 (2.25%) Management Information System
5 1 (1.12%) Analytical Mindset
5 1 (1.12%) Enterprise Software
5 1 (1.12%) EPoS
5 1 (1.12%) Handset
5 1 (1.12%) Social Media
Operating Systems
1 60 (67.42%) Windows
2 32 (35.96%) Windows Server
3 29 (32.58%) Windows 10
4 23 (25.84%) Windows 7
5 20 (22.47%) Windows Server 2012
6 12 (13.48%) Linux
7 9 (10.11%) Windows Server 2008
8 6 (6.74%) Unix
9 4 (4.49%) Mac OS X
9 4 (4.49%) Windows Server 2003
10 3 (3.37%) CentOS
10 3 (3.37%) Windows 8
11 2 (2.25%) Mac OS
12 1 (1.12%) Solaris
12 1 (1.12%) Windows XP
Processes & Methodologies
1 25 (28.09%) ITIL
2 23 (25.84%) Problem-Solving
3 10 (11.24%) Change Management
4 9 (10.11%) Logistics
5 7 (7.87%) Continuous Improvement
5 7 (7.87%) Mentoring
6 6 (6.74%) Project Management
7 4 (4.49%) Incident Management
8 3 (3.37%) Converged Infrastructure
8 3 (3.37%) ERP
8 3 (3.37%) Problem Management
8 3 (3.37%) Release Management
8 3 (3.37%) Service Delivery
9 2 (2.25%) Data Privacy
9 2 (2.25%) Infrastructure Engineering
9 2 (2.25%) ITIL V3
9 2 (2.25%) ITSM
9 2 (2.25%) Server Virtualisation
9 2 (2.25%) Service Management
9 2 (2.25%) Time Management
Programming Languages
1 14 (15.73%) SQL
2 2 (2.25%) C#
2 2 (2.25%) PowerShell
2 2 (2.25%) VB
2 2 (2.25%) VBA
3 1 (1.12%) Bash Shell
3 1 (1.12%) C
3 1 (1.12%) Java
3 1 (1.12%) Python
3 1 (1.12%) VB.NET
Qualifications
1 7 (7.87%) Microsoft Certification
2 5 (5.62%) Degree
2 5 (5.62%) ITIL Certification
3 3 (3.37%) HND
3 3 (3.37%) MCSE
4 2 (2.25%) MCP
4 2 (2.25%) MCSA
4 2 (2.25%) NVQ Level 3
4 2 (2.25%) SC Cleared
4 2 (2.25%) Security Cleared
5 1 (1.12%) A+ Certification
5 1 (1.12%) ACCA
5 1 (1.12%) BPSS Clearance
5 1 (1.12%) CCNP
5 1 (1.12%) CCVP
5 1 (1.12%) Cisco Certification
5 1 (1.12%) Dell Certification
5 1 (1.12%) MCDST
5 1 (1.12%) MCITP
Quality Assurance & Compliance
1 6 (6.74%) SLA
2 1 (1.12%) GDPR
2 1 (1.12%) ISO 9001
2 1 (1.12%) ISO/IEC 20000
2 1 (1.12%) ISO/IEC 27001
2 1 (1.12%) PCI DSS
System Software
1 52 (58.43%) Active Directory
2 13 (14.61%) VMware Infrastructure
3 4 (4.49%) vSphere
4 3 (3.37%) Hyper-V
4 3 (3.37%) Terminal Services
5 2 (2.25%) XenApp
6 1 (1.12%) Virtual Servers
6 1 (1.12%) VMware ESXi
Systems Management
1 5 (5.62%) SCCM
2 3 (3.37%) SCOM
3 2 (2.25%) Jamf Pro
4 1 (1.12%) vCenter Server
4 1 (1.12%) WSUS
Vendors
1 42 (47.19%) Microsoft
2 18 (20.22%) VMware
3 15 (16.85%) Cisco
4 9 (10.11%) Citrix
5 5 (5.62%) Apple
6 3 (3.37%) Oracle
7 2 (2.25%) Palo Alto
7 2 (2.25%) Red Hat
7 2 (2.25%) Veeam
8 1 (1.12%) Dell
8 1 (1.12%) D-Link
8 1 (1.12%) Draytek
8 1 (1.12%) Google
8 1 (1.12%) HP
8 1 (1.12%) JD Edwards
8 1 (1.12%) Remedy
8 1 (1.12%) Sage
8 1 (1.12%) Samsung
8 1 (1.12%) SAP