Period
to 2 April 2020

The median annual salary for an IT Support was £27,015 in advertised job vacancies in the East Midlands during the 6 months to 2 April 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East Midlands
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 103 141 121
Rank change year-on-year +38 -20 +2
Permanent jobs requiring an IT Support 75 69 118
As % of all permanent jobs advertised in the East Midlands 2.24% 1.66% 2.22%
As % of the Job Titles category 2.32% 1.72% 2.27%
Number of salaries quoted 70 65 104
Median annual salary £27,015 £25,500 £23,500
Median salary % change year-on-year +5.94% +8.51% -2.08%
10th Percentile £19,200 £20,250 £18,413
90th Percentile £39,750 £42,000 £40,750
England median annual salary £27,500 £28,000 £26,500
% change year-on-year -1.79% +5.66% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 3,239 4,005 5,191
% of permanent IT jobs with a recognized job title 96.80% 96.53% 97.50%
Number of salaries quoted 2,720 2,946 4,394
Median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,000 £25,000
90th Percentile £70,000 £65,000 £63,525
England median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% +5.26%

IT Support
Job Vacancy Trend in the East Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for IT Support in the East Midlands

IT Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing IT Support in the East Midlands.

Salary trend for IT Support in the East Midlands

IT Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing IT Support in the East Midlands over the 6 months to 2 April 2020.

Salary histogram for IT Support in the East Midlands

IT Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East Midlands region over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +46 25 £29,500 +15.69% 4
Nottinghamshire +2 24 £22,750 -9.00% 7
Northamptonshire +18 19 £26,530 -21.97% 7
Lincolnshire -4 4 £29,500 +10.28% 2
Derbyshire -2 3 £27,500 -21.43% 9
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 2 April 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring IT Support in the job title.

1 55 (73.33%) Windows
2 45 (60.00%) Active Directory
3 38 (50.67%) Office 365
4 33 (44.00%) Windows Server
5 29 (38.67%) Microsoft
5 29 (38.67%) Windows 10
6 26 (34.67%) Windows Server 2012
7 24 (32.00%) ITIL
8 23 (30.67%) Windows 7
9 20 (26.67%) Windows Server 2016
10 19 (25.33%) Microsoft Office
11 16 (21.33%) Firewall
12 15 (20.00%) LAN
12 15 (20.00%) WAN
13 14 (18.67%) Cisco
13 14 (18.67%) VMware
14 13 (17.33%) SQL
14 13 (17.33%) Problem-Solving
14 13 (17.33%) SCCM
15 12 (16.00%) MS Exchange
16 10 (13.33%) Linux
16 10 (13.33%) SQL Server
16 10 (13.33%) DNS
17 9 (12.00%) DHCP
17 9 (12.00%) Citrix
17 9 (12.00%) VMware Infrastructure
18 8 (10.67%) SharePoint
19 7 (9.33%) Change Management
20 6 (8.00%) Social Housing
20 6 (8.00%) Windows Server 2008

IT Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.00%) MS Exchange
2 8 (10.67%) SharePoint
3 1 (1.33%) Exchange Server 2010
3 1 (1.33%) Exchange Server 2013
Applications
1 19 (25.33%) Microsoft Office
2 2 (2.67%) Microsoft Excel
3 1 (1.33%) Microsoft PowerPoint
Business Applications
1 1 (1.33%) NetSuite
1 1 (1.33%) Remedy ITSM
1 1 (1.33%) Unit4 Business World
1 1 (1.33%) Workfront
Cloud Services
1 38 (50.67%) Office 365
2 5 (6.67%) Azure
3 2 (2.67%) AWS
4 1 (1.33%) Amazon EC2
4 1 (1.33%) Amazon ELB
4 1 (1.33%) Amazon Glacier
4 1 (1.33%) Amazon S3
4 1 (1.33%) Amazon SQS
4 1 (1.33%) AWS CloudFormation
4 1 (1.33%) Dynamics 365
4 1 (1.33%) G Suite
4 1 (1.33%) Power Platform
4 1 (1.33%) Virtual Private Cloud
Communications & Networking
1 16 (21.33%) Firewall
2 15 (20.00%) LAN
2 15 (20.00%) WAN
3 10 (13.33%) DNS
4 9 (12.00%) DHCP
5 6 (8.00%) TCP/IP
6 5 (6.67%) ADSL
6 5 (6.67%) Network Security
6 5 (6.67%) VoIP
7 4 (5.33%) Cisco ASA
7 4 (5.33%) NetScaler
7 4 (5.33%) SAN
7 4 (5.33%) Wireless
8 2 (2.67%) Cisco IOS
8 2 (2.67%) Unified Communications
8 2 (2.67%) VPN
9 1 (1.33%) VSAN
Database & Business Intelligence
1 10 (13.33%) SQL Server
2 1 (1.33%) Amazon RDS
2 1 (1.33%) MySQL
2 1 (1.33%) Power BI
2 1 (1.33%) Relational Database
2 1 (1.33%) SQL Server 2008
2 1 (1.33%) SQL Server 2012
Development Applications
1 4 (5.33%) Bazaar
2 1 (1.33%) Eclipse
2 1 (1.33%) Visual Studio
General
1 6 (8.00%) Retail
1 6 (8.00%) Social Housing
2 4 (5.33%) Finance
2 4 (5.33%) Manufacturing
3 3 (4.00%) Housing Association
3 3 (4.00%) Telecoms
4 2 (2.67%) Dutch Language
5 1 (1.33%) Back Office
5 1 (1.33%) French Language
5 1 (1.33%) German Language
5 1 (1.33%) Legal
5 1 (1.33%) Marketing
5 1 (1.33%) Portuguese Language
5 1 (1.33%) Public Sector
5 1 (1.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (6.67%) Web Services
2 1 (1.33%) .NET
2 1 (1.33%) LAMP
2 1 (1.33%) ODBC
Miscellaneous
1 4 (5.33%) Analytical Skills
1 4 (5.33%) Client/Server
1 4 (5.33%) Social Media
2 3 (4.00%) FMCG
2 3 (4.00%) iPad
3 2 (2.67%) Management Information System
4 1 (1.33%) CCTV
4 1 (1.33%) Driving Licence
4 1 (1.33%) EPoS
4 1 (1.33%) Handset
4 1 (1.33%) Self-Motivation
Operating Systems
1 55 (73.33%) Windows
2 33 (44.00%) Windows Server
3 29 (38.67%) Windows 10
4 26 (34.67%) Windows Server 2012
5 23 (30.67%) Windows 7
6 20 (26.67%) Windows Server 2016
7 10 (13.33%) Linux
8 6 (8.00%) CentOS
8 6 (8.00%) Windows Server 2008
9 4 (5.33%) Mac OS X
9 4 (5.33%) Windows Server 2003
9 4 (5.33%) Windows Server 2019
10 3 (4.00%) Unix
11 2 (2.67%) Windows 8
12 1 (1.33%) Apple iOS
12 1 (1.33%) Mac OS
12 1 (1.33%) Solaris
Processes & Methodologies
1 24 (32.00%) ITIL
2 13 (17.33%) Problem-Solving
3 7 (9.33%) Change Management
4 6 (8.00%) Logistics
5 5 (6.67%) Data Privacy
5 5 (6.67%) Mentoring
6 4 (5.33%) Capacity Planning
6 4 (5.33%) Converged Infrastructure
6 4 (5.33%) Line Management
6 4 (5.33%) Performance Monitoring
6 4 (5.33%) Statistics
7 3 (4.00%) Continuous Improvement
7 3 (4.00%) Infrastructure Engineering
7 3 (4.00%) Project Management
8 2 (2.67%) ERP
8 2 (2.67%) ITSM
8 2 (2.67%) Service Delivery
8 2 (2.67%) Service Management
9 1 (1.33%) Stakeholder Management
9 1 (1.33%) Workflow
Programming Languages
1 13 (17.33%) SQL
2 4 (5.33%) PowerShell
3 2 (2.67%) C#
4 1 (1.33%) Bash Shell
4 1 (1.33%) C
4 1 (1.33%) Java
4 1 (1.33%) Python
4 1 (1.33%) VB.NET
Qualifications
1 4 (5.33%) Degree
2 3 (4.00%) ITIL Certification
2 3 (4.00%) Microsoft Certification
3 2 (2.67%) HND
3 2 (2.67%) Security Cleared
4 1 (1.33%) A+ Certification
4 1 (1.33%) ACCA
4 1 (1.33%) BPSS Clearance
4 1 (1.33%) CCNP
4 1 (1.33%) CCVP
4 1 (1.33%) Cisco Certification
4 1 (1.33%) Dell Certification
4 1 (1.33%) MCITP
4 1 (1.33%) MCSA
4 1 (1.33%) MCSE
Quality Assurance & Compliance
1 4 (5.33%) GDPR
2 3 (4.00%) SLA
3 1 (1.33%) ISO 9001
3 1 (1.33%) ISO/IEC 20000
3 1 (1.33%) ISO/IEC 27001
3 1 (1.33%) PCI DSS
System Software
1 45 (60.00%) Active Directory
2 9 (12.00%) VMware Infrastructure
3 4 (5.33%) Terminal Services
3 4 (5.33%) vSphere
4 3 (4.00%) XenApp
5 1 (1.33%) Virtual Servers
5 1 (1.33%) VMware ESXi
Systems Management
1 13 (17.33%) SCCM
2 4 (5.33%) SCOM
3 2 (2.67%) Jamf Pro
4 1 (1.33%) Clonezilla
4 1 (1.33%) Microsoft Intune
4 1 (1.33%) PaperCut
4 1 (1.33%) SafeCom
4 1 (1.33%) vCenter Server
4 1 (1.33%) WSUS
Vendors
1 29 (38.67%) Microsoft
2 14 (18.67%) Cisco
2 14 (18.67%) VMware
3 9 (12.00%) Citrix
4 6 (8.00%) Apple
5 5 (6.67%) Palo Alto
5 5 (6.67%) Veeam
6 4 (5.33%) Oracle
7 2 (2.67%) HP
7 2 (2.67%) Red Hat
7 2 (2.67%) Remedy
8 1 (1.33%) Dell
8 1 (1.33%) Equitrac
8 1 (1.33%) Google
8 1 (1.33%) Ivanti
8 1 (1.33%) JD Edwards
8 1 (1.33%) Sage
8 1 (1.33%) SAP
8 1 (1.33%) ServiceNow
8 1 (1.33%) Xerox