Period
to 18 November 2017

The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in the East Midlands during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > East Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 171 214 213
Rank change year-on-year +43 -1 +3
Permanent jobs requiring a 1st Line Support 55 53 65
As % of all permanent IT jobs advertised in the East Midlands 1.06% 0.81% 0.87%
As % of the Job Titles category 1.09% 0.82% 0.89%
Number of salaries quoted 54 46 58
East Midlands median annual salary £20,000 £20,500 £20,000
Median salary % change year-on-year -2.44% +2.50% +5.26%
10th Percentile £16,000 £17,063 £16,250
90th Percentile £24,000 £30,000 £24,720
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5035 6432 7273
% of permanent IT jobs with a recognized job title 97.33% 97.71% 97.52%
Number of salaries quoted 4197 5094 5908
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,650 £23,940 £22,500
90th Percentile £61,250 £62,500 £57,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 1st Line Support in the East Midlands over the 6 months to 18 November 2017.

Salary histogram for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +11 16 £18,750 -18.48%
Lincolnshire +17 14 £20,000 -
Derbyshire +6 12 £21,000 +5.00%
Nottinghamshire +14 8 £24,000 +20.00% 2
Leicestershire - 4 £16,750 - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 18 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support in the job title.

1 32 (58.18%) Windows
2 26 (47.27%) Microsoft
3 25 (45.45%) Active Directory
3 25 (45.45%) Office 365
4 20 (36.36%) Windows 7
5 19 (34.55%) Windows 10
6 17 (30.91%) Microsoft Office
7 15 (27.27%) Windows 8
8 12 (21.82%) Analytical Skills
9 11 (20.00%) ITIL
10 10 (18.18%) SQL
11 9 (16.36%) Windows Server 2008
11 9 (16.36%) Root Cause Analysis
12 8 (14.55%) MS Exchange
12 8 (14.55%) Intranet
13 7 (12.73%) N-Tier
13 7 (12.73%) Windows Server
14 6 (10.91%) SLA
14 6 (10.91%) Internet
15 5 (9.09%) ITIL Certification
15 5 (9.09%) Citrix
16 4 (7.27%) Cisco
16 4 (7.27%) DNS
16 4 (7.27%) Salesforce.com
16 4 (7.27%) Microsoft Excel
16 4 (7.27%) Service Delivery
16 4 (7.27%) Finance
16 4 (7.27%) Legal
16 4 (7.27%) VMware
16 4 (7.27%) Retail

1st Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.55%) MS Exchange
2 3 (5.45%) Exchange Server 2003
3 1 (1.82%) Exchange Server 2010
3 1 (1.82%) SharePoint
3 1 (1.82%) Skype for Business
Applications
1 17 (30.91%) Microsoft Office
2 4 (7.27%) Microsoft Excel
Cloud Services
1 25 (45.45%) Office 365
Communications & Networking
1 8 (14.55%) Intranet
2 6 (10.91%) Internet
3 4 (7.27%) DNS
4 3 (5.45%) TCP/IP
5 2 (3.64%) IP Telephony
5 2 (3.64%) VoIP
6 1 (1.82%) Firewall
6 1 (1.82%) Remote Desktop
Database & Business Intelligence
1 4 (7.27%) QlikView
2 2 (3.64%) SQL Server
3 1 (1.82%) MS Access
Development Applications
1 4 (7.27%) JIRA
General
1 4 (7.27%) Finance
1 4 (7.27%) Legal
1 4 (7.27%) Retail
2 2 (3.64%) Pharmaceutical
Miscellaneous
1 12 (21.82%) Analytical Skills
2 7 (12.73%) N-Tier
3 4 (7.27%) Wiki
4 3 (5.45%) CCTV
4 3 (5.45%) Computer Science
5 2 (3.64%) Replication
6 1 (1.82%) Driving Licence
6 1 (1.82%) Smartphone
6 1 (1.82%) Video Conferencing
Operating Systems
1 32 (58.18%) Windows
2 20 (36.36%) Windows 7
3 19 (34.55%) Windows 10
4 15 (27.27%) Windows 8
5 9 (16.36%) Windows Server 2008
6 7 (12.73%) Windows Server
7 3 (5.45%) Windows XP
8 2 (3.64%) Windows Server 2012
Processes & Methodologies
1 11 (20.00%) ITIL
2 9 (16.36%) Root Cause Analysis
3 4 (7.27%) Customer Requirements
3 4 (7.27%) Line Management
3 4 (7.27%) Performance Improvement
3 4 (7.27%) Service Delivery
4 3 (5.45%) Trend Analysis
5 2 (3.64%) E-Commerce
6 1 (1.82%) Change Management
6 1 (1.82%) ERP
6 1 (1.82%) Incident Management
6 1 (1.82%) Service Management
6 1 (1.82%) Time Management
Programming Languages
1 10 (18.18%) SQL
2 1 (1.82%) C
2 1 (1.82%) T-SQL
Qualifications
1 5 (9.09%) ITIL Certification
2 3 (5.45%) MCITP
2 3 (5.45%) MCSA
2 3 (5.45%) MCSE
2 3 (5.45%) Microsoft Certification
3 2 (3.64%) Degree
Quality Assurance & Compliance
1 6 (10.91%) SLA
2 1 (1.82%) Data Quality
System Software
1 25 (45.45%) Active Directory
2 3 (5.45%) Terminal Services
2 3 (5.45%) VMware Infrastructure
2 3 (5.45%) XenApp
Systems Management
1 4 (7.27%) PaperCut
2 3 (5.45%) Backup Exec
3 2 (3.64%) SCCM
4 1 (1.82%) SCSM
Vendors
1 26 (47.27%) Microsoft
2 5 (9.09%) Citrix
3 4 (7.27%) Cisco
3 4 (7.27%) Salesforce.com
3 4 (7.27%) VMware
4 3 (5.45%) Oracle
4 3 (5.45%) Symantec
4 3 (5.45%) Veeam
5 2 (3.64%) Bomgar
5 2 (3.64%) Mitel
5 2 (3.64%) Remedy
6 1 (1.82%) Adobe
6 1 (1.82%) ServiceNow
6 1 (1.82%) SonicWALL