1st Line Support Jobs in the East Midlands

First Line Support
England > East Midlands

The median First Line Support salary in the East Midlands is £25,000 per year according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 137 137 158
Rank change year-on-year 0 +21 -16
Permanent jobs requiring a 1st Line Support 61 35 39
As % of all permanent jobs advertised in the East Midlands 1.26% 1.26% 1.12%
As % of the Job Titles category 1.34% 1.42% 1.18%
Number of salaries quoted 55 30 35
10th Percentile £21,250 £20,725 £20,000
25th Percentile £22,500 £23,313 £22,250
Median annual salary (50th Percentile) £25,000 £25,000 £23,000
Median % change year-on-year - +8.70% +4.55%
75th Percentile £27,500 £27,250 £27,125
90th Percentile £28,750 £28,750 £27,500
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
East Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 4,568 2,464 3,307
% of permanent jobs with a recognized job title 94.65% 88.70% 95.17%
Number of salaries quoted 3,251 1,275 2,120
10th Percentile £25,750 £26,250 £25,500
25th Percentile £31,250 £36,250 £33,750
Median annual salary (50th Percentile) £42,500 £50,498 £47,500
Median % change year-on-year -15.84% +6.31% +7.95%
75th Percentile £56,000 £63,750 £60,000
90th Percentile £68,750 £75,750 £72,600
England median annual salary £52,500 £60,800 £60,000
% change year-on-year -13.65% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 1st Line Support in the East Midlands over the 6 months to 29 May 2024.

Salary histogram for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire - 26 £25,000 - 2
Northamptonshire -8 21 £25,500 -3.77% 4
Derbyshire -8 8 £24,000 -4.00% 1
Lincolnshire - 5 £27,500 - 5
Leicestershire -22 1 - - 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 29 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 1st Line Support in the job title.

1 44 (72.13%) Microsoft
2 42 (68.85%) Microsoft 365
3 38 (62.30%) Windows
4 34 (55.74%) Social Skills
5 32 (52.46%) Customer Service
6 27 (44.26%) Active Directory
7 22 (36.07%) ITIL
8 21 (34.43%) Microsoft Office
9 18 (29.51%) ITSM
9 18 (29.51%) Mentoring
10 17 (27.87%) ServiceNow
11 15 (24.59%) Service Management
12 14 (22.95%) Degree
12 14 (22.95%) Impact Assessments
13 13 (21.31%) Data Centre
13 13 (21.31%) DBS Check
13 13 (21.31%) Inclusion and Diversity
13 13 (21.31%) Collaborative Working
13 13 (21.31%) Active Listening
13 13 (21.31%) MCP
14 12 (19.67%) Driving Licence
15 11 (18.03%) Problem-Solving
16 10 (16.39%) Mathematics
17 8 (13.11%) Firewall
17 8 (13.11%) SLA
17 8 (13.11%) Windows Server 2019
17 8 (13.11%) Windows Server
18 7 (11.48%) Retail
19 6 (9.84%) VLAN
19 6 (9.84%) Migration

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.56%) SharePoint
2 2 (3.28%) Confluence
3 1 (1.64%) Microsoft Exchange
Applications
1 21 (34.43%) Microsoft Office
2 1 (1.64%) Spreadsheet
Cloud Services
1 42 (68.85%) Microsoft 365
2 5 (8.20%) Azure
2 5 (8.20%) Entra ID
3 2 (3.28%) ChatGPT
3 2 (3.28%) OneDrive
Communications & Networking
1 8 (13.11%) Firewall
2 6 (9.84%) Internet
2 6 (9.84%) VLAN
3 3 (4.92%) VoIP
4 2 (3.28%) DHCP
4 2 (3.28%) DNS
4 2 (3.28%) Softphone
5 1 (1.64%) Network Security
5 1 (1.64%) VPN
Development Applications
1 2 (3.28%) JIRA
General
1 34 (55.74%) Social Skills
2 13 (21.31%) Inclusion and Diversity
3 7 (11.48%) Retail
4 5 (8.20%) French Language
4 5 (8.20%) Organisational Skills
5 3 (4.92%) Public Sector
6 1 (1.64%) Advertising
6 1 (1.64%) Analytical Skills
6 1 (1.64%) Finance
6 1 (1.64%) Law
6 1 (1.64%) Legal
Miscellaneous
1 13 (21.31%) Data Centre
2 12 (19.67%) Driving Licence
3 2 (3.28%) iPhone
3 2 (3.28%) Onboarding
3 2 (3.28%) Self-Motivation
Operating Systems
1 38 (62.30%) Windows
2 8 (13.11%) Windows Server
2 8 (13.11%) Windows Server 2019
3 6 (9.84%) Linux
4 5 (8.20%) Android
4 5 (8.20%) Windows 10
5 3 (4.92%) Apple iOS
5 3 (4.92%) Mac OS
6 2 (3.28%) Windows Server 2016
7 1 (1.64%) Windows 7
Processes & Methodologies
1 32 (52.46%) Customer Service
2 22 (36.07%) ITIL
3 18 (29.51%) ITSM
3 18 (29.51%) Mentoring
4 15 (24.59%) Service Management
5 14 (22.95%) Impact Assessments
6 13 (21.31%) Active Listening
6 13 (21.31%) Collaborative Working
7 11 (18.03%) Problem-Solving
8 10 (16.39%) Mathematics
9 6 (9.84%) Migration
10 5 (8.20%) E-Commerce
10 5 (8.20%) Logistics
11 2 (3.28%) Agile
11 2 (3.28%) Service Delivery
12 1 (1.64%) Budgeting
12 1 (1.64%) Coaching
12 1 (1.64%) Contract Management
12 1 (1.64%) Customer Requirements
12 1 (1.64%) Stakeholder Engagement
Programming Languages
1 2 (3.28%) PowerShell
Qualifications
1 14 (22.95%) Degree
2 13 (21.31%) DBS Check
2 13 (21.31%) MCP
3 2 (3.28%) ITIL Certification
4 1 (1.64%) PRINCE2 Certification
Quality Assurance & Compliance
1 8 (13.11%) SLA
2 2 (3.28%) Accessibility
2 2 (3.28%) QA
3 1 (1.64%) GDPR
System Software
1 27 (44.26%) Active Directory
Systems Management
1 4 (6.56%) Microsoft Intune
2 3 (4.92%) Jamf Pro
Vendors
1 44 (72.13%) Microsoft
2 17 (27.87%) ServiceNow
3 6 (9.84%) ESET
3 6 (9.84%) Ubiquiti
4 5 (8.20%) Apple
5 3 (4.92%) Veeam
6 2 (3.28%) Google
7 1 (1.64%) Remedy