The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in the East Midlands during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
First Line Support
England / East Midlands
Rank 131 146 146
Rank change year-on-year +15 0  
Permanent jobs requiring a 1st Line Support 29 18 35
As % of all permanent IT jobs advertised in the East Midlands 1.01% 0.57% 1.09%
As % of the Job Titles category 1.04% 0.59% 1.12%
Number of salaries quoted 29 16 34
Median salary £20,000 £20,000 £20,000
90% offered a salary of more than £17,000 £16,625 £16,800
10% offered a salary of more than £21,000 £22,250 £25,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2782 3071 3134
As % of all permanent IT job vacancies advertised in the East Midlands 96.73% 97.34% 97.33%
Number of salaries quoted 2229 2450 2548
Median salary £37,500 £37,500 £39,000
Median salary % change year-on-year - -3.84%  
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £60,000 £50,000 £53,992
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +23 19 £21,000 +20.00%
Northamptonshire +23 5 £17,000 -15.00% 4
Lincolnshire +2 3 £20,000 +25.00%
Nottinghamshire +3 1 £18,000 -14.28% 2
Leicestershire -7 1 £18,000 -6.49% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East Midlands

For the 6 months to 23 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support in the job title.

1 39 (92.86%) Windows
2 36 (85.71%) Active Directory
3 31 (73.81%) MS Office
3 31 (73.81%) SLA
4 30 (71.43%) Microsoft
5 28 (66.67%) Windows Server
6 27 (64.29%) Bomgar
7 26 (61.90%) ITIL
8 7 (16.67%) SCCM
9 6 (14.29%) Remedy
10 5 (11.90%) Citrix
10 5 (11.90%) Windows 7
10 5 (11.90%) iPad
10 5 (11.90%) Telecoms
11 4 (9.52%) Workflow
11 4 (9.52%) MS Excel
12 3 (7.14%) ITIL Certification
12 3 (7.14%) Analytical Skills
13 2 (4.76%) Windows 10
13 2 (4.76%) Remote Desktop
13 2 (4.76%) Office 365
13 2 (4.76%) Windows Server 2008
13 2 (4.76%) Incident Management
14 1 (2.38%) Virtual Machines
14 1 (2.38%) Virtual Team
14 1 (2.38%) Samsung
14 1 (2.38%) Blackberry
14 1 (2.38%) OLE
14 1 (2.38%) SQL
14 1 (2.38%) Nortel

1st Line Support Skill Set
Top Related IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) Exchange Server 2010
1 1 (2.38%) MS Exchange
Applications
1 31 (73.81%) MS Office
2 4 (9.52%) MS Excel
Cloud Services
1 2 (4.76%) Office 365
Communications & Networking
1 2 (4.76%) Remote Desktop
2 1 (2.38%) ISDN
2 1 (2.38%) LAN
2 1 (2.38%) PBX
2 1 (2.38%) PSTN
2 1 (2.38%) VoIP
2 1 (2.38%) WAN
General
1 5 (11.90%) Telecoms
2 1 (2.38%) Advertising
2 1 (2.38%) Automotive
2 1 (2.38%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.38%) OLE
Miscellaneous
1 5 (11.90%) iPad
2 3 (7.14%) Analytical Skills
3 1 (2.38%) Blackberry
3 1 (2.38%) N-Tier
3 1 (2.38%) Virtual Team
Operating Systems
1 39 (92.86%) Windows
2 28 (66.67%) Windows Server
3 5 (11.90%) Windows 7
4 2 (4.76%) Windows 10
4 2 (4.76%) Windows Server 2008
5 1 (2.38%) Windows 8
5 1 (2.38%) Windows Server 2003
5 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 26 (61.90%) ITIL
2 4 (9.52%) Workflow
3 2 (4.76%) Incident Management
4 1 (2.38%) Root Cause Analysis
4 1 (2.38%) Time Management
Programming Languages
1 1 (2.38%) SQL
Qualifications
1 3 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 31 (73.81%) SLA
System Software
1 36 (85.71%) Active Directory
2 1 (2.38%) Hyper-V
2 1 (2.38%) Virtual Machines
Systems Management
1 7 (16.67%) SCCM
Vendors
1 30 (71.43%) Microsoft
2 27 (64.29%) Bomgar
3 6 (14.29%) Remedy
4 5 (11.90%) Citrix
5 1 (2.38%) Avaya
5 1 (2.38%) Ericsson
5 1 (2.38%) Mitel
5 1 (2.38%) NEC
5 1 (2.38%) Nortel
5 1 (2.38%) Panasonic
5 1 (2.38%) Samsung
5 1 (2.38%) Siemens
5 1 (2.38%) Toshiba
5 1 (2.38%) VMware
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Posted: Yesterday
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