1st Line Support Jobs in the East Midlands

First Line Support
England > East Midlands

The median First Line Support salary in the East Midlands is £25,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 161 147 169
Rank change year-on-year -14 +22 -15
Permanent jobs requiring a 1st Line Support 34 21 30
As % of all permanent jobs advertised in the East Midlands 0.75% 0.85% 0.86%
As % of the Job Titles category 0.80% 0.94% 0.90%
Number of salaries quoted 26 16 26
10th Percentile £21,500 £18,875 £22,250
25th Percentile £22,500 £23,438 -
Median annual salary (50th Percentile) £25,000 £25,000 £23,000
Median % change year-on-year - +8.70% +9.52%
75th Percentile £26,438 £28,750 £27,188
90th Percentile £27,500 - £27,500
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 4,276 2,225 3,344
% of permanent jobs with a recognized job title 94.33% 89.90% 95.43%
Number of salaries quoted 2,688 1,192 2,036
10th Percentile £26,250 £26,685 £25,750
25th Percentile £33,750 £37,500 £34,188
Median annual salary (50th Percentile) £45,000 £52,500 £47,500
Median % change year-on-year -14.29% +10.53% +7.95%
75th Percentile £57,500 £63,750 £60,000
90th Percentile £70,000 £77,500 £72,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

1st Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Northamptonshire -24 14 £25,250 -4.72%
Nottinghamshire - 10 £25,000 - 3
Derbyshire -2 6 £22,750 -13.33%
Leicestershire -11 2 - -
Lincolnshire - 2 £27,500 - 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 26 July 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 1st Line Support in the job title.

1 26 (76.47%) Microsoft
2 24 (70.59%) Windows
3 22 (64.71%) Microsoft 365
4 21 (61.76%) Social Skills
5 15 (44.12%) Active Directory
6 12 (35.29%) Customer Service
7 10 (29.41%) Driving Licence
7 10 (29.41%) Microsoft Office
8 9 (26.47%) ITIL
8 9 (26.47%) Firewall
8 9 (26.47%) Windows Server
9 8 (23.53%) Windows Server 2019
9 8 (23.53%) Mathematics
10 7 (20.59%) Mentoring
10 7 (20.59%) SLA
11 6 (17.65%) Linux
11 6 (17.65%) Internet
11 6 (17.65%) Azure
11 6 (17.65%) ServiceNow
11 6 (17.65%) VLAN
11 6 (17.65%) Migration
11 6 (17.65%) ESET
11 6 (17.65%) Ubiquiti
11 6 (17.65%) Windows 10
11 6 (17.65%) Entra ID
12 5 (14.71%) Organisational Skills
12 5 (14.71%) Degree
12 5 (14.71%) ITSM
13 4 (11.76%) Service Management
13 4 (11.76%) ITIL Certification

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.88%) Confluence
1 2 (5.88%) Microsoft Exchange
1 2 (5.88%) SharePoint
Applications
1 10 (29.41%) Microsoft Office
Cloud Services
1 22 (64.71%) Microsoft 365
2 6 (17.65%) Azure
2 6 (17.65%) Entra ID
3 2 (5.88%) ChatGPT
Communications & Networking
1 9 (26.47%) Firewall
2 6 (17.65%) Internet
2 6 (17.65%) VLAN
3 2 (5.88%) DHCP
3 2 (5.88%) DNS
3 2 (5.88%) Softphone
4 1 (2.94%) Network Security
4 1 (2.94%) VoIP
4 1 (2.94%) VPN
Development Applications
1 2 (5.88%) JIRA
General
1 21 (61.76%) Social Skills
2 5 (14.71%) Organisational Skills
3 3 (8.82%) Legal
4 2 (5.88%) Inclusion and Diversity
4 2 (5.88%) Retail
5 1 (2.94%) Advertising
5 1 (2.94%) Analytical Skills
5 1 (2.94%) Finance
5 1 (2.94%) Law
5 1 (2.94%) Public Sector
Miscellaneous
1 10 (29.41%) Driving Licence
2 2 (5.88%) Data Centre
2 2 (5.88%) Onboarding
3 1 (2.94%) Self-Motivation
Operating Systems
1 24 (70.59%) Windows
2 9 (26.47%) Windows Server
3 8 (23.53%) Windows Server 2019
4 6 (17.65%) Linux
4 6 (17.65%) Windows 10
5 3 (8.82%) Android
6 2 (5.88%) Windows Server 2016
7 1 (2.94%) Apple iOS
7 1 (2.94%) Mac OS
7 1 (2.94%) Windows 7
Processes & Methodologies
1 12 (35.29%) Customer Service
2 9 (26.47%) ITIL
3 8 (23.53%) Mathematics
4 7 (20.59%) Mentoring
5 6 (17.65%) Migration
6 5 (14.71%) ITSM
7 4 (11.76%) Service Management
8 3 (8.82%) Coaching
8 3 (8.82%) Information Security
8 3 (8.82%) Problem-Solving
8 3 (8.82%) Stakeholder Engagement
9 2 (5.88%) Active Listening
9 2 (5.88%) Collaborative Working
9 2 (5.88%) Impact Assessments
10 1 (2.94%) Budgeting
10 1 (2.94%) Contract Management
10 1 (2.94%) Customer Experience
10 1 (2.94%) Customer Requirements
10 1 (2.94%) Programme Management
10 1 (2.94%) Service Delivery
Qualifications
1 5 (14.71%) Degree
2 4 (11.76%) ITIL Certification
3 2 (5.88%) DBS Check
3 2 (5.88%) MCP
4 1 (2.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (20.59%) SLA
2 1 (2.94%) GDPR
System Software
1 15 (44.12%) Active Directory
Systems Management
1 2 (5.88%) Microsoft Intune
2 1 (2.94%) Jamf Pro
Vendors
1 26 (76.47%) Microsoft
2 6 (17.65%) ESET
2 6 (17.65%) ServiceNow
2 6 (17.65%) Ubiquiti
3 3 (8.82%) Apple
3 3 (8.82%) Remedy
4 2 (5.88%) Google
5 1 (2.94%) Veeam