The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies in the East Midlands during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / East Midlands
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 140 145 162
Rank change year-on-year +5 +17  
Permanent jobs requiring a 1st Line Support 16 29 29
As % of all permanent IT jobs advertised in the East Midlands 0.61% 0.88% 0.77%
As % of the Job Titles category 0.63% 0.91% 0.79%
Number of salaries quoted 15 23 25
Median salary £22,000 £20,000 £19,000
Median salary % change year-on-year +10.00% +5.26%  
90% offered a salary of more than £19,400 £16,300 £17,000
10% offered a salary of more than £24,600 £23,700 £24,800
UK excluding London median salary £21,000 £20,000 £20,250
% change year-on-year +5.00% -1.23%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2554 3201 3659
As % of all permanent IT job vacancies advertised in the East Midlands 97.00% 97.56% 97.26%
Number of salaries quoted 2152 2593 3036
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £23,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +14 4 £20,000 +37.93%
Northamptonshire +1 4 £21,500 +18.62% 1
Nottinghamshire -1 4 £24,000 +20.00% 1
Derbyshire +11 2 £21,000 +10.52%
Lincolnshire +11 1 £21,000 +5.00% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 24 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support in the job title.

1 34 (73.91%) Windows
2 30 (65.22%) Active Directory
3 28 (60.87%) SLA
4 26 (56.52%) ITIL
5 25 (54.35%) Microsoft Office
5 25 (54.35%) Microsoft
6 22 (47.83%) Windows Server
7 19 (41.30%) Bomgar
8 7 (15.22%) Citrix
8 7 (15.22%) ITIL Certification
9 6 (13.04%) Remedy
9 6 (13.04%) Windows 7
10 5 (10.87%) iPad
10 5 (10.87%) SCCM
11 4 (8.70%) Wiki
11 4 (8.70%) JIRA
11 4 (8.70%) Service Delivery
11 4 (8.70%) Finance
11 4 (8.70%) Salesforce.com
11 4 (8.70%) Analytical Skills
12 3 (6.52%) C
12 3 (6.52%) TCP/IP
12 3 (6.52%) DNS
12 3 (6.52%) Telecoms
12 3 (6.52%) Workflow
12 3 (6.52%) Retail
12 3 (6.52%) VMware
13 2 (4.35%) Windows Server 2008
13 2 (4.35%) MS Exchange
13 2 (4.35%) SQL

1st Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.35%) Exchange Server 2010
1 2 (4.35%) MS Exchange
Applications
1 25 (54.35%) Microsoft Office
2 1 (2.17%) Microsoft Excel
Cloud Services
1 2 (4.35%) Office 365
Communications & Networking
1 3 (6.52%) DNS
1 3 (6.52%) TCP/IP
2 2 (4.35%) Remote Desktop
3 1 (2.17%) CTI
3 1 (2.17%) Firewall
3 1 (2.17%) LAN
3 1 (2.17%) SAN
3 1 (2.17%) WAN
3 1 (2.17%) WLAN
Development Applications
1 4 (8.70%) JIRA
General
1 4 (8.70%) Finance
2 3 (6.52%) Retail
2 3 (6.52%) Telecoms
3 1 (2.17%) Advertising
3 1 (2.17%) Law
Miscellaneous
1 5 (10.87%) iPad
2 4 (8.70%) Analytical Skills
2 4 (8.70%) Wiki
3 1 (2.17%) AS400
3 1 (2.17%) Blackberry
3 1 (2.17%) N-Tier
3 1 (2.17%) Video Conferencing
Operating Systems
1 34 (73.91%) Windows
2 22 (47.83%) Windows Server
3 6 (13.04%) Windows 7
4 2 (4.35%) Windows Server 2008
5 1 (2.17%) Linux
5 1 (2.17%) Windows 10
5 1 (2.17%) Windows 8
5 1 (2.17%) Windows Server 2003
5 1 (2.17%) Windows Server 2012
Processes & Methodologies
1 26 (56.52%) ITIL
2 4 (8.70%) Service Delivery
3 3 (6.52%) Workflow
4 1 (2.17%) Data Protection
4 1 (2.17%) ERP
4 1 (2.17%) Incident Management
4 1 (2.17%) Knowledge Management
4 1 (2.17%) Root Cause Analysis
4 1 (2.17%) Time Management
Programming Languages
1 3 (6.52%) C
2 2 (4.35%) SQL
Qualifications
1 7 (15.22%) ITIL Certification
2 1 (2.17%) MCITP
2 1 (2.17%) MCP
2 1 (2.17%) Microsoft Certification
2 1 (2.17%) MOS
Quality Assurance & Compliance
1 28 (60.87%) SLA
System Software
1 30 (65.22%) Active Directory
2 1 (2.17%) Hyper-V
2 1 (2.17%) Terminal Server
2 1 (2.17%) Virtual Machines
Systems Management
1 5 (10.87%) SCCM
Vendors
1 25 (54.35%) Microsoft
2 19 (41.30%) Bomgar
3 7 (15.22%) Citrix
4 6 (13.04%) Remedy
5 4 (8.70%) Salesforce.com
6 3 (6.52%) VMware
7 1 (2.17%) Cisco
7 1 (2.17%) SonicWALL
7 1 (2.17%) Veeam
Lincoln, Lincolnshire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 14 hours ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Northampton
Recruitment Genius Ltd
Salary: £17500 - £19000 per annum
Posted: 3 days ago