Period
to 18 October 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies in England during the 6 months to 18 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 210 211 218
Rank change year-on-year +1 +7 +14
Permanent jobs requiring an IT Support 2,614 2,832 2,954
As % of all permanent IT jobs advertised in England 1.71% 1.73% 1.63%
As % of the Job Titles category 1.78% 1.80% 1.69%
Number of salaries quoted 2,325 2,461 2,735
England median annual salary £27,500 £27,000 £27,500
Median salary % change year-on-year +1.85% -1.82% +5.77%
10th Percentile £19,250 £19,000 £19,050
90th Percentile £43,750 £40,000 £43,750
UK median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,116 157,296 174,635
% of permanent IT jobs with a recognized job title 95.99% 95.90% 96.57%
Number of salaries quoted 119,521 126,950 147,759
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £79,500 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 18 October 2018.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 925 £30,000 -3.23% 118
South East -23 600 £26,000 +4.00% 119
North of England -11 381 £24,000 - 141
Midlands +16 274 £26,000 +8.33% 98
North West +32 237 £24,000 +4.35% 80
East of England +23 233 £28,500 +5.65% 52
South West -5 209 £24,000 - 44
West Midlands +24 163 £26,000 +4.00% 64
Yorkshire -51 112 £24,000 -5.88% 42
East Midlands -2 111 £26,500 +17.78% 34
North East +18 32 £25,750 +25.61% 19
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 October 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,781 (68.13%) Windows
2 1,316 (50.34%) Active Directory
3 1,133 (43.34%) Microsoft
4 822 (31.45%) Windows Server
5 786 (30.07%) Microsoft Office
6 756 (28.92%) Office 365
7 634 (24.25%) Windows 10
8 631 (24.14%) Windows 7
9 488 (18.67%) VMware
10 466 (17.83%) ITIL
11 405 (15.49%) Windows Server 2012
11 405 (15.49%) Problem-Solving
12 393 (15.03%) MS Exchange
13 365 (13.96%) Firewall
14 349 (13.35%) TCP/IP
15 341 (13.05%) Windows Server 2008
16 316 (12.09%) DNS
17 290 (11.09%) Citrix
18 288 (11.02%) VMware Infrastructure
19 274 (10.48%) DHCP
20 261 (9.98%) Finance
21 251 (9.60%) SQL
22 245 (9.37%) Linux
23 244 (9.33%) LAN
24 241 (9.22%) Cisco
24 241 (9.22%) Microsoft Certification
25 223 (8.53%) Hyper-V
26 216 (8.26%) WAN
27 215 (8.22%) SLA
28 205 (7.84%) Degree

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 393 (15.03%) MS Exchange
2 162 (6.20%) SharePoint
3 109 (4.17%) Exchange Server 2010
4 101 (3.86%) Exchange Server 2013
5 72 (2.75%) Skype for Business
6 45 (1.72%) IIS
7 21 (0.80%) SharePoint 2013
8 17 (0.65%) Blackberry Enterprise Server
9 16 (0.61%) Exchange Server 2007
10 15 (0.57%) CMS
10 15 (0.57%) Exchange Server 2003
11 12 (0.46%) Tomcat
12 11 (0.42%) Apache
13 10 (0.38%) Confluence
14 7 (0.27%) SharePoint 2010
15 6 (0.23%) IBM Notes
15 6 (0.23%) Umbraco
16 5 (0.19%) JBoss
16 5 (0.19%) SharePoint Server
16 5 (0.19%) WordPress
Applications
1 786 (30.07%) Microsoft Office
2 100 (3.83%) Microsoft Excel
3 34 (1.30%) Microsoft PowerPoint
4 18 (0.69%) MS Visio
5 6 (0.23%) Photoshop
6 5 (0.19%) AutoCAD
6 5 (0.19%) Spreadsheet
7 3 (0.11%) Microsoft Project
8 2 (0.077%) Acrobat
8 2 (0.077%) Adobe Creative Suite
8 2 (0.077%) CATIA
8 2 (0.077%) PTC Creo
8 2 (0.077%) SOLIDWORKS
9 1 (0.038%) Adobe Premiere
9 1 (0.038%) InfoPath
9 1 (0.038%) QuarkXPress
Business Applications
1 18 (0.69%) Dynamics CRM
2 13 (0.50%) Dynamics AX
3 11 (0.42%) NetSuite
3 11 (0.42%) SAP Business One
4 9 (0.34%) Maximo
4 9 (0.34%) Remedy ITSM
5 6 (0.23%) Misys Midas
6 4 (0.15%) Cognos TM1
6 4 (0.15%) Dynamics NAV
6 4 (0.15%) TRIRIGA
7 2 (0.077%) Infor M3
7 2 (0.077%) Sage 200
7 2 (0.077%) SAP ERP
7 2 (0.077%) SAP R/3
7 2 (0.077%) SystmOne
7 2 (0.077%) Teamcenter
8 1 (0.038%) Magento
8 1 (0.038%) Misys Opics
8 1 (0.038%) ResourceLink
8 1 (0.038%) thinkFolio
Cloud Services
1 756 (28.92%) Office 365
2 171 (6.54%) Microsoft Azure
3 60 (2.30%) Amazon AWS
4 39 (1.49%) Mimecast
5 31 (1.19%) Azure Active Directory
6 30 (1.15%) G Suite
7 16 (0.61%) IaaS
8 13 (0.50%) SaaS
9 11 (0.42%) Adobe Creative Cloud
10 9 (0.34%) Cloud Computing
10 9 (0.34%) OneDrive
10 9 (0.34%) Slack
11 7 (0.27%) Dropbox
12 5 (0.19%) GitHub
12 5 (0.19%) Google Cloud Platform
13 3 (0.11%) Dynamics 365
13 3 (0.11%) Google Drive
13 3 (0.11%) IBM Cloud
13 3 (0.11%) SoftLayer
14 2 (0.077%) Amazon EC2
Communications & Networking
1 365 (13.96%) Firewall
2 349 (13.35%) TCP/IP
3 316 (12.09%) DNS
4 274 (10.48%) DHCP
5 244 (9.33%) LAN
6 216 (8.26%) WAN
7 196 (7.50%) VPN
8 149 (5.70%) VoIP
9 103 (3.94%) Wireless
10 97 (3.71%) Internet
11 95 (3.63%) SAN
12 83 (3.18%) VLAN
13 75 (2.87%) Skype
14 70 (2.68%) Wi-Fi
15 47 (1.80%) Remote Desktop
16 34 (1.30%) IP Telephony
17 26 (0.99%) Intranet
18 23 (0.88%) IPsec
18 23 (0.88%) SMS
19 18 (0.69%) SSL
Database & Business Intelligence
1 178 (6.81%) SQL Server
2 27 (1.03%) Crystal Reports
3 24 (0.92%) MySQL
4 21 (0.80%) Relational Database
5 19 (0.73%) SQL Server 2008
6 11 (0.42%) SQL Server Reporting Services
7 10 (0.38%) Data Warehouse
7 10 (0.38%) SQL Server 2012
8 8 (0.31%) SQL Server 2014
9 7 (0.27%) SQL Server 2016
10 6 (0.23%) BusinessObjects
11 5 (0.19%) Power BI
11 5 (0.19%) SQL Server Integration Services
12 4 (0.15%) Amazon RDS
13 3 (0.11%) DB2
13 3 (0.11%) Geospatial Data
13 3 (0.11%) MS Access
13 3 (0.11%) Oracle Database
13 3 (0.11%) Oracle Reports
13 3 (0.11%) RDBMS
Development Applications
1 14 (0.54%) JIRA
2 9 (0.34%) Visual Studio
3 5 (0.19%) Subversion
4 4 (0.15%) Git (software)
5 3 (0.11%) Bitbucket
6 2 (0.077%) Ant
6 2 (0.077%) Jenkins
6 2 (0.077%) SonarQube
6 2 (0.077%) Sonatype Nexus
6 2 (0.077%) TortoiseSVN
7 1 (0.038%) Atlassian Bamboo
7 1 (0.038%) Dreamweaver
7 1 (0.038%) PyCharm
General
1 261 (9.98%) Finance
2 111 (4.25%) Retail
3 96 (3.67%) Telecoms
4 84 (3.21%) Banking
5 75 (2.87%) Legal
6 61 (2.33%) Manufacturing
7 54 (2.07%) Law
8 38 (1.45%) Investment Banking
9 26 (0.99%) Marketing
10 24 (0.92%) Advertising
10 24 (0.92%) French Language
10 24 (0.92%) Publishing
11 19 (0.73%) Automotive
12 16 (0.61%) German Language
13 15 (0.57%) Back Office
14 12 (0.46%) Games
15 11 (0.42%) Electronics
16 9 (0.34%) Front Office
16 9 (0.34%) Spanish Language
17 7 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 25 (0.96%) HTML
2 21 (0.80%) CSS
3 20 (0.77%) .NET
4 16 (0.61%) Web Services
5 14 (0.54%) LDAP
6 7 (0.27%) 802.1X
6 7 (0.27%) ASP.NET
7 6 (0.23%) LAMP
7 6 (0.23%) XML
8 4 (0.15%) FIX Protocol
8 4 (0.15%) Flash
9 3 (0.11%) EDI
9 3 (0.11%) Rendezvous
9 3 (0.11%) Software Packaging
10 2 (0.077%) COM
10 2 (0.077%) Gearman
10 2 (0.077%) jQuery
10 2 (0.077%) RabbitMQ
10 2 (0.077%) WAP
11 1 (0.038%) HTML5
Miscellaneous
1 145 (5.55%) Self-Motivation
2 135 (5.16%) Analytical Skills
3 107 (4.09%) Driving Licence
4 71 (2.72%) Management Information System
5 66 (2.52%) Fat Client
5 66 (2.52%) Thin Client
6 60 (2.30%) Data Centre
7 53 (2.03%) iPhone
8 51 (1.95%) Computer Science
9 50 (1.91%) Video Conferencing
10 40 (1.53%) Blackberry
11 36 (1.38%) Smartphone
12 33 (1.26%) Data Protection Act
12 33 (1.26%) NHS
13 30 (1.15%) EPoS
14 29 (1.11%) Fintech
14 29 (1.11%) iPad
15 21 (0.80%) Replication
16 15 (0.57%) Client/Server
16 15 (0.57%) Handset
Operating Systems
1 1,781 (68.13%) Windows
2 822 (31.45%) Windows Server
3 634 (24.25%) Windows 10
4 631 (24.14%) Windows 7
5 405 (15.49%) Windows Server 2012
6 341 (13.05%) Windows Server 2008
7 245 (9.37%) Linux
8 172 (6.58%) Windows 8
9 85 (3.25%) Apple iOS
10 82 (3.14%) Mac OS X
11 72 (2.75%) Android
12 65 (2.49%) Windows Server 2003
13 51 (1.95%) Mac OS
14 40 (1.53%) Red Hat Enterprise Linux
15 38 (1.45%) Windows XP
16 24 (0.92%) Unix
17 22 (0.84%) Ubuntu
18 12 (0.46%) CentOS
19 8 (0.31%) Windows Vista
20 7 (0.27%) Oracle Linux
Processes & Methodologies
1 466 (17.83%) ITIL
2 405 (15.49%) Problem-Solving
3 144 (5.51%) Service Management
4 121 (4.63%) Incident Management
5 88 (3.37%) ITSM
6 85 (3.25%) Change Management
6 85 (3.25%) Infrastructure Engineering
6 85 (3.25%) Project Management
7 84 (3.21%) Service Delivery
8 77 (2.95%) Problem Management
9 75 (2.87%) Time Management
10 74 (2.83%) Mentoring
11 73 (2.79%) CRM
12 71 (2.72%) Cybersecurity
12 71 (2.72%) ERP
13 68 (2.60%) Information Security
14 61 (2.33%) ITIL V3
15 56 (2.14%) Asset Management
16 54 (2.07%) Coaching
17 51 (1.95%) Disaster Recovery
Programming Languages
1 251 (9.60%) SQL
2 63 (2.41%) PowerShell
3 48 (1.84%) C
4 29 (1.11%) JavaScript
5 21 (0.80%) C#
6 20 (0.77%) T-SQL
7 19 (0.73%) Java
8 14 (0.54%) VB
9 12 (0.46%) PHP
9 12 (0.46%) VBA
10 10 (0.38%) Python
11 7 (0.27%) PL/SQL
12 6 (0.23%) Bash Shell
12 6 (0.23%) VBScript
13 5 (0.19%) SOQL
14 2 (0.077%) C++
14 2 (0.077%) Shell Script
15 1 (0.038%) ABAP
15 1 (0.038%) Perl
15 1 (0.038%) VB.NET
Qualifications
1 241 (9.22%) Microsoft Certification
2 205 (7.84%) Degree
3 138 (5.28%) MCSE
4 105 (4.02%) MCP
5 84 (3.21%) MCSA
6 64 (2.45%) CCNA
6 64 (2.45%) Cisco Certification
7 47 (1.80%) ITIL Certification
8 44 (1.68%) A+ Certification
8 44 (1.68%) CISSP
9 38 (1.45%) Security Cleared
10 34 (1.30%) CEH
10 34 (1.30%) CISMP
10 34 (1.30%) CompTIA Security+
10 34 (1.30%) GIAC
11 30 (1.15%) MCITP
12 27 (1.03%) Computer Science Degree
13 21 (0.80%) VMware Certified Professional (VCP)
14 20 (0.77%) SC Cleared
15 17 (0.65%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 215 (8.22%) SLA
2 55 (2.10%) ISO/IEC 27001
3 28 (1.07%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 23 (0.88%) GDPR
5 8 (0.31%) PCI DSS
6 7 (0.27%) PMO
7 5 (0.19%) Cyber Essentials
7 5 (0.19%) QA
8 4 (0.15%) ISO/IEC 20000
9 3 (0.11%) COBIT
9 3 (0.11%) DICOM
9 3 (0.11%) HL7
10 2 (0.077%) Sarbanes-Oxley
11 1 (0.038%) Cyber Essentials PLUS
11 1 (0.038%) GMP
11 1 (0.038%) ISO 9001
System Software
1 1,316 (50.34%) Active Directory
2 288 (11.02%) VMware Infrastructure
3 223 (8.53%) Hyper-V
4 66 (2.52%) XenApp
5 56 (2.14%) Virtual Machines
6 41 (1.57%) Virtual Servers
7 35 (1.34%) vSphere
8 29 (1.11%) Terminal Services
9 21 (0.80%) VMware ESXi
10 20 (0.77%) XenDesktop
11 10 (0.38%) VirtualBox
12 9 (0.34%) Virtual Desktop
13 7 (0.27%) XenServer
14 6 (0.23%) BitLocker
14 6 (0.23%) Firmware
14 6 (0.23%) Microsoft Virtual Server
14 6 (0.23%) Terminal Server
15 5 (0.19%) VMware Server
16 4 (0.15%) Snort
16 4 (0.15%) VMware Workstation
Systems Management
1 168 (6.43%) SCCM
2 45 (1.72%) Backup Exec
3 27 (1.03%) Norton AntiVirus
4 23 (0.88%) Systems Management Server (SMS)
5 20 (0.77%) WSUS
6 16 (0.61%) Jamf Pro
7 15 (0.57%) SCOM
8 14 (0.54%) Microsoft Intune
9 11 (0.42%) IBM BigFix
9 11 (0.42%) Symantec Endpoint Protection
10 10 (0.38%) FortiGate
11 6 (0.23%) Microsoft Clustering
12 5 (0.19%) AirWatch
12 5 (0.19%) Cisco CUCM
13 4 (0.15%) Clonezilla
13 4 (0.15%) Failover Clustering
13 4 (0.15%) Nagios
13 4 (0.15%) SCVMM
13 4 (0.15%) Suricata
13 4 (0.15%) XenMobile
Vendors
1 1,133 (43.34%) Microsoft
2 488 (18.67%) VMware
3 290 (11.09%) Citrix
4 241 (9.22%) Cisco
5 135 (5.16%) Apple
6 93 (3.56%) HP
7 66 (2.52%) Oracle
8 57 (2.18%) SAP
8 57 (2.18%) Symantec
9 51 (1.95%) Google
10 43 (1.64%) Avaya
11 41 (1.57%) Intel
12 40 (1.53%) Veeam
13 39 (1.49%) Red Hat
14 37 (1.42%) Dell
14 37 (1.42%) Mitel
15 32 (1.22%) NetApp
15 32 (1.22%) Sophos
16 28 (1.07%) Adobe
17 24 (0.92%) Sage