Period
to 20 September 2021

The median annual salary for an IT Support was £28,000 in advertised job vacancies in England during the 6 months to 20 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 254 280 187
Rank change year-on-year +26 -93 +34
Permanent jobs requiring an IT Support 1,467 523 2,564
As % of all permanent jobs advertised in England 1.38% 1.16% 1.96%
As % of the Job Titles category 1.51% 1.22% 2.05%
Number of salaries quoted 1,278 491 2,366
10th Percentile £20,750 £21,250 £20,500
25th Percentile £23,500 £25,000 £23,250
Median annual salary (50th Percentile) £28,000 £30,000 £27,500
Median % change year-on-year -6.67% +9.09% -
75th Percentile £35,000 £40,000 £34,374
90th Percentile £43,750 £47,500 £42,500
UK median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 97,367 42,827 125,098
% of permanent IT jobs with a recognized job title 91.31% 94.73% 95.82%
Number of salaries quoted 68,677 35,786 101,635
10th Percentile £32,000 £32,500 £28,000
25th Percentile £41,250 £41,500 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £51,500
Median % change year-on-year - +6.80% +3.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £85,000
UK median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 20 September 2021.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 381 £32,500 -18.75% 70
North of England +49 303 £27,000 +0.93% 143
South East -36 267 £28,000 -8.20% 102
Midlands -3 222 £27,500 +5.77% 94
South West -3 180 £25,000 -23.08% 78
North West +22 158 £27,500 - 69
West Midlands -15 138 £27,000 +3.85% 53
Yorkshire -30 113 £25,500 -3.77% 55
East of England -57 105 £29,000 +5.45% 52
East Midlands -13 84 £28,000 +19.15% 41
North East -7 32 £26,000 -14.05% 19
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 September 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 925 (63.05%) Windows
2 801 (54.60%) Microsoft 365
3 766 (52.22%) Active Directory
4 703 (47.92%) Microsoft
5 502 (34.22%) Social Skills
6 467 (31.83%) Windows 10
7 421 (28.70%) Windows Server
8 392 (26.72%) Microsoft Office
9 286 (19.50%) Azure
10 248 (16.91%) VMware
11 244 (16.63%) ITIL
12 238 (16.22%) Problem-Solving
13 188 (12.82%) Firewall
14 176 (12.00%) DNS
14 176 (12.00%) SLA
15 171 (11.66%) TCP/IP
16 170 (11.59%) DHCP
16 170 (11.59%) SharePoint
17 169 (11.52%) Finance
18 166 (11.32%) Hyper-V
19 159 (10.84%) VMware Infrastructure
20 154 (10.50%) SQL
21 152 (10.36%) MS Exchange
22 146 (9.95%) Cisco
23 134 (9.13%) Windows 7
24 133 (9.07%) LAN
25 132 (9.00%) VPN
26 125 (8.52%) Service Delivery
27 119 (8.11%) WAN
28 117 (7.98%) Windows Server 2016

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 170 (11.59%) SharePoint
2 152 (10.36%) MS Exchange
3 28 (1.91%) IIS
4 17 (1.16%) Exchange Server 2010
5 16 (1.09%) Exchange Server 2013
6 8 (0.55%) Exchange Server 2007
7 5 (0.34%) Confluence
7 5 (0.34%) Skype for Business
8 4 (0.27%) Blackberry Enterprise Server
8 4 (0.27%) CMS
9 3 (0.20%) SharePoint 2013
10 2 (0.14%) Exchange Server 2003
10 2 (0.14%) Moodle
10 2 (0.14%) WordPress
11 1 (0.068%) Apache
11 1 (0.068%) Tomcat
Applications
1 392 (26.72%) Microsoft Office
2 52 (3.54%) Microsoft Excel
3 27 (1.84%) Microsoft PowerPoint
4 9 (0.61%) Spreadsheet
5 8 (0.55%) Photoshop
6 5 (0.34%) MS Visio
7 4 (0.27%) AutoCAD
8 1 (0.068%) Acrobat
8 1 (0.068%) Adobe Creative Suite
8 1 (0.068%) Revit
8 1 (0.068%) Steinberg Cubase
Business Applications
1 10 (0.68%) Dynamics CRM
2 9 (0.61%) Dynamics NAV
3 8 (0.55%) Remedy ITSM
4 5 (0.34%) Relativity
5 4 (0.27%) BambooHR
6 3 (0.20%) Magento
6 3 (0.20%) Sage 200
6 3 (0.20%) Sage 300 ERP
6 3 (0.20%) Sage CRM
7 2 (0.14%) NetSuite
8 1 (0.068%) Carpe Diem
8 1 (0.068%) Dynamics AX
8 1 (0.068%) Dynamics GP
8 1 (0.068%) Eikon
8 1 (0.068%) Orchestrade
8 1 (0.068%) Sage X3
8 1 (0.068%) Salesforce.com CRM
8 1 (0.068%) SAP Business One
8 1 (0.068%) Sentinel
Cloud Services
1 801 (54.60%) Microsoft 365
2 286 (19.50%) Azure
3 84 (5.73%) Azure Active Directory
4 62 (4.23%) AWS
5 53 (3.61%) OneDrive
6 36 (2.45%) Power Platform
7 35 (2.39%) Google Workspace
8 20 (1.36%) Mimecast
9 17 (1.16%) SaaS
10 11 (0.75%) PowerApps
11 7 (0.48%) Dynamics 365
12 6 (0.41%) Cloud Computing
12 6 (0.41%) IaaS
13 5 (0.34%) PaaS
13 5 (0.34%) Serverless
13 5 (0.34%) Slack
14 4 (0.27%) Power Automate
15 3 (0.20%) Route 53
16 2 (0.14%) Dropbox
16 2 (0.14%) Google Docs
Communications & Networking
1 188 (12.82%) Firewall
2 176 (12.00%) DNS
3 171 (11.66%) TCP/IP
4 170 (11.59%) DHCP
5 133 (9.07%) LAN
6 132 (9.00%) VPN
7 119 (8.11%) WAN
8 84 (5.73%) VoIP
9 74 (5.04%) Wi-Fi
10 70 (4.77%) Wireless
11 46 (3.14%) Internet
12 37 (2.52%) VLAN
13 27 (1.84%) Network Security
14 24 (1.64%) SAN
15 23 (1.57%) IP Telephony
16 20 (1.36%) Cisco IOS
16 20 (1.36%) Remote Desktop
17 18 (1.23%) SMS
18 17 (1.16%) NAS
19 15 (1.02%) WLAN
Database & Business Intelligence
1 106 (7.23%) SQL Server
2 24 (1.64%) Power BI
3 10 (0.68%) Crystal Reports
4 9 (0.61%) Amazon RDS
4 9 (0.61%) MySQL
5 7 (0.48%) SQL Server 2014
6 6 (0.41%) SQL Server 2012
7 4 (0.27%) Electronic Patient Records
7 4 (0.27%) MS Access
7 4 (0.27%) SQL Server Reporting Services
8 2 (0.14%) Oracle Database
8 2 (0.14%) Relational Database
8 2 (0.14%) SQL Server 2008
8 2 (0.14%) SQL Server 2019
9 1 (0.068%) Azure SQL Database
9 1 (0.068%) Metadata
9 1 (0.068%) MongoDB
9 1 (0.068%) SQL Server 2016
9 1 (0.068%) SQL Server Analysis Services
9 1 (0.068%) SQL Server Integration Services
Development Applications
1 16 (1.09%) JIRA
2 7 (0.48%) Visual Studio
3 6 (0.41%) SQL Server Management Studio (SSMS)
4 5 (0.34%) VSS/SourceSafe
5 4 (0.27%) Atlassian Bamboo
5 4 (0.27%) Git (software)
6 2 (0.14%) Browser DevTools
7 1 (0.068%) Bugzilla
7 1 (0.068%) Subversion
7 1 (0.068%) Team Foundation Server
General
1 502 (34.22%) Social Skills
2 169 (11.52%) Finance
3 104 (7.09%) Analytical Skills
4 70 (4.77%) Organisational Skills
5 65 (4.43%) Manufacturing
6 62 (4.23%) Law
7 55 (3.75%) Legal
8 53 (3.61%) Retail
9 51 (3.48%) Telecoms
10 40 (2.73%) Banking
11 35 (2.39%) Public Sector
12 22 (1.50%) Marketing
13 15 (1.02%) Pharmaceutical
14 13 (0.89%) Documentation Skills
15 11 (0.75%) Back Office
16 8 (0.55%) Automotive
16 8 (0.55%) Games
17 7 (0.48%) Advertising
17 7 (0.48%) Inclusion and Diversity
17 7 (0.48%) Presentation Skills
Libraries, Frameworks & Software Standards
1 14 (0.95%) .NET
1 14 (0.95%) Web Services
2 8 (0.55%) HTML
3 5 (0.34%) CSS
3 5 (0.34%) LDAP
3 5 (0.34%) OAuth
4 4 (0.27%) Classic ASP
4 4 (0.27%) XML
5 3 (0.20%) EDI
5 3 (0.20%) SAML
6 2 (0.14%) COM
6 2 (0.14%) FIX Protocol
6 2 (0.14%) Middleware
7 1 (0.068%) ASP.NET
7 1 (0.068%) ASP.NET Web Forms
7 1 (0.068%) jQuery
7 1 (0.068%) LAMP
7 1 (0.068%) Node.js
7 1 (0.068%) Unity (Game Engine)
7 1 (0.068%) XHTML
Miscellaneous
1 111 (7.57%) Driving Licence
2 75 (5.11%) Self-Motivation
3 50 (3.41%) Management Information System
4 41 (2.79%) Data Centre
5 34 (2.32%) Video Conferencing
6 32 (2.18%) Smartphone
7 27 (1.84%) iPhone
8 25 (1.70%) EPoS
9 24 (1.64%) iPad
10 13 (0.89%) Data Protection Act
11 12 (0.82%) CMDB
12 10 (0.68%) User Experience
13 9 (0.61%) Analytical Mindset
13 9 (0.61%) Blackberry
13 9 (0.61%) FMCG
14 8 (0.55%) Fat Client
14 8 (0.55%) Mobile Computing
14 8 (0.55%) Thin Client
15 7 (0.48%) Clustering
15 7 (0.48%) Enterprise Software
Operating Systems
1 925 (63.05%) Windows
2 467 (31.83%) Windows 10
3 421 (28.70%) Windows Server
4 134 (9.13%) Windows 7
5 117 (7.98%) Windows Server 2016
6 114 (7.77%) Windows Server 2012
7 98 (6.68%) Linux
8 92 (6.27%) Android
9 81 (5.52%) Windows Server 2019
10 71 (4.84%) Windows Server 2008
11 58 (3.95%) Apple iOS
12 44 (3.00%) Mac OS
13 42 (2.86%) Windows 8
14 35 (2.39%) Windows XP
15 32 (2.18%) Mac OS X
16 18 (1.23%) Unix
17 10 (0.68%) Ubuntu
17 10 (0.68%) Windows Server 2003
18 9 (0.61%) CentOS
19 4 (0.27%) Red Hat Enterprise Linux
Processes & Methodologies
1 244 (16.63%) ITIL
2 238 (16.22%) Problem-Solving
3 125 (8.52%) Service Delivery
4 67 (4.57%) Incident Management
5 65 (4.43%) Service Management
6 55 (3.75%) Time Management
7 51 (3.48%) ERP
8 49 (3.34%) Infrastructure Engineering
9 47 (3.20%) Project Management
10 45 (3.07%) ITSM
11 40 (2.73%) Mentoring
12 37 (2.52%) Migration
13 36 (2.45%) Mobile Device Management
14 34 (2.32%) Network Management
15 33 (2.25%) CRM
15 33 (2.25%) Cybersecurity
16 32 (2.18%) Change Management
16 32 (2.18%) Disaster Recovery
17 29 (1.98%) Asset Management
18 27 (1.84%) Data Protection
Programming Languages
1 154 (10.50%) SQL
2 73 (4.98%) PowerShell
3 29 (1.98%) C
4 6 (0.41%) T-SQL
5 5 (0.34%) C#
5 5 (0.34%) JavaScript
5 5 (0.34%) PL/SQL
5 5 (0.34%) Python
6 4 (0.27%) C++
6 4 (0.27%) VBA
7 3 (0.20%) PHP
8 2 (0.14%) Bash Shell
9 1 (0.068%) Delphi
9 1 (0.068%) Java
9 1 (0.068%) Perl
Qualifications
1 97 (6.61%) Degree
2 87 (5.93%) Microsoft Certification
3 31 (2.11%) Cisco Certification
4 29 (1.98%) CCNA
5 26 (1.77%) MCSA
5 26 (1.77%) MCSE
6 22 (1.50%) DBS Check
7 20 (1.36%) MCITP
7 20 (1.36%) MCP
8 17 (1.16%) ITIL Certification
8 17 (1.16%) Security Cleared
9 15 (1.02%) A+ Certification
10 14 (0.95%) Computer Science Degree
10 14 (0.95%) SC Cleared
11 12 (0.82%) ITIL Foundation Certificate
11 12 (0.82%) Network+ Certification
12 7 (0.48%) Citrix Certification
13 6 (0.41%) VMware Certified Professional (VCP)
14 5 (0.34%) HND
14 5 (0.34%) MCDST
Quality Assurance & Compliance
1 176 (12.00%) SLA
2 28 (1.91%) GDPR
3 21 (1.43%) Sarbanes-Oxley
4 14 (0.95%) ISO/IEC 27001
5 7 (0.48%) HL7
5 7 (0.48%) QA
6 6 (0.41%) Cyber Essentials
7 5 (0.34%) ISO/IEC 20000
8 4 (0.27%) PMO
9 2 (0.14%) ISO 9001
10 1 (0.068%) GxP
10 1 (0.068%) ISO 22301
10 1 (0.068%) PCI DSS
System Software
1 766 (52.22%) Active Directory
2 166 (11.32%) Hyper-V
3 159 (10.84%) VMware Infrastructure
4 30 (2.04%) XenApp
5 24 (1.64%) vSphere
6 21 (1.43%) XenDesktop
7 20 (1.36%) Virtual Desktop
8 17 (1.16%) VMware ESXi
9 13 (0.89%) Virtual Servers
10 12 (0.82%) Virtual Machines
11 11 (0.75%) Terminal Services
12 6 (0.41%) VMware Server
13 5 (0.34%) RHEV
14 4 (0.27%) VirtualBox
15 3 (0.20%) Microsoft Virtual Server
16 2 (0.14%) DFS Replication
16 2 (0.14%) Oracle RAC
17 1 (0.068%) BitLocker
17 1 (0.068%) Citrix Hypervisor
17 1 (0.068%) Docker
Systems Management
1 90 (6.13%) SCCM
2 88 (6.00%) Microsoft Intune
3 28 (1.91%) WSUS
4 24 (1.64%) Jamf Pro
5 11 (0.75%) SCOM
6 9 (0.61%) Active Directory Federation Services
7 7 (0.48%) Cisco CUCM
7 7 (0.48%) vRealize
8 6 (0.41%) FortiGate
8 6 (0.41%) Systems Management Server (SMS)
9 5 (0.34%) AirWatch
9 5 (0.34%) Microsoft Clustering
10 4 (0.27%) Microsoft Data Protection Manager
10 4 (0.27%) Puppet
10 4 (0.27%) ServiceCenter
10 4 (0.27%) Single Sign-On
10 4 (0.27%) vCenter Server
11 3 (0.20%) Cisco UCCX
12 2 (0.14%) Ansible
12 2 (0.14%) McAfee ePO
Vendors
1 703 (47.92%) Microsoft
2 248 (16.91%) VMware
3 146 (9.95%) Cisco
4 116 (7.91%) Citrix
5 101 (6.88%) Apple
6 67 (4.57%) Veeam
7 44 (3.00%) HP
8 32 (2.18%) Meraki
9 30 (2.04%) Google
10 26 (1.77%) Mitel
11 25 (1.70%) SAP
12 24 (1.64%) Dell
12 24 (1.64%) JD Edwards
12 24 (1.64%) ServiceNow
13 22 (1.50%) Sophos
14 21 (1.43%) iManage
14 21 (1.43%) Salesforce.com
15 20 (1.36%) Acronis
15 20 (1.36%) Adobe
15 20 (1.36%) MAPICS