Period
to 22 February 2018

The median annual salary for an IT Support was £26,500 in advertised job vacancies in England during the 6 months to 22 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 223 211 220
Rank change year-on-year -12 +9 -15
Permanent jobs requiring an IT Support 2,580 2,704 3,062
As % of all permanent IT jobs advertised in England 1.57% 1.63% 1.55%
As % of the Job Titles category 1.63% 1.69% 1.60%
Number of salaries quoted 2,278 2,545 2,793
England median annual salary £26,500 £26,500 £26,000
Median salary % change year-on-year - +1.92% -1.89%
10th Percentile £19,000 £19,000 £19,000
90th Percentile £41,475 £40,900 £43,750
UK median annual salary £26,000 £26,500 £26,000
% change year-on-year -1.89% +1.92% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 158,592 159,887 190,898
% of permanent IT jobs with a recognized job title 96.24% 96.50% 96.71%
Number of salaries quoted 131,189 133,793 161,204
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,293 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,309
% change year-on-year +5.26% +2.57% +2.91%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 22 February 2018.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -10 753 £30,000 - 109
South East +6 697 £25,000 -5.66% 163
North of England -24 371 £25,000 +8.70% 194
South West +16 277 £23,500 -6.00% 72
Midlands -1 264 £23,500 -2.08% 125
East of England +2 222 £25,750 +3.00% 76
North West -12 191 £26,500 +10.42% 117
Yorkshire -6 171 £24,500 +6.52% 64
West Midlands +16 158 £24,000 +4.35% 78
East Midlands +2 106 £22,500 -10.00% 47
North East -37 10 £25,000 +11.11% 13
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 February 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,835 (71.12%) Windows
2 1,337 (51.82%) Active Directory
3 1,220 (47.29%) Microsoft
4 854 (33.10%) Windows Server
5 743 (28.80%) Microsoft Office
6 662 (25.66%) Office 365
7 586 (22.71%) VMware
8 581 (22.52%) Windows 7
9 531 (20.58%) ITIL
10 478 (18.53%) Windows Server 2012
11 469 (18.18%) Windows Server 2008
12 444 (17.21%) MS Exchange
13 410 (15.89%) Windows 10
14 373 (14.46%) Firewall
15 372 (14.42%) SQL
16 344 (13.33%) DNS
17 318 (12.33%) VMware Infrastructure
18 289 (11.20%) DHCP
19 285 (11.05%) Hyper-V
20 284 (11.01%) TCP/IP
21 276 (10.70%) Citrix
22 267 (10.35%) Finance
23 246 (9.53%) SLA
24 245 (9.50%) Microsoft Certification
25 236 (9.15%) Degree
26 232 (8.99%) LAN
27 230 (8.91%) WAN
28 212 (8.22%) Cisco
28 212 (8.22%) Windows 8
29 201 (7.79%) Linux

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 444 (17.21%) MS Exchange
2 188 (7.29%) SharePoint
3 166 (6.43%) Exchange Server 2010
4 106 (4.11%) IIS
5 100 (3.88%) Skype for Business
6 91 (3.53%) Exchange Server 2013
7 54 (2.09%) Exchange Server 2007
8 17 (0.66%) Apache
9 16 (0.62%) Blackberry Enterprise Server
10 15 (0.58%) IBM Notes
11 13 (0.50%) Exchange Server 2003
11 13 (0.50%) SharePoint 2013
12 10 (0.39%) WordPress
13 8 (0.31%) CMS
14 6 (0.23%) Moodle
15 5 (0.19%) Adobe Experience Manager
16 4 (0.16%) IBM Domino
16 4 (0.16%) Liferay
16 4 (0.16%) Tomcat
17 3 (0.12%) WebLogic
Applications
1 743 (28.80%) Microsoft Office
2 92 (3.57%) Microsoft Excel
3 45 (1.74%) Microsoft PowerPoint
4 24 (0.93%) MS Visio
5 12 (0.47%) Adobe Creative Suite
6 7 (0.27%) Photoshop
7 6 (0.23%) AutoCAD
8 5 (0.19%) Microsoft Project
9 4 (0.16%) Spreadsheet
10 2 (0.078%) Adobe Captivate
10 2 (0.078%) Maya
11 1 (0.039%) Acrobat
11 1 (0.039%) Fireworks
Business Applications
1 33 (1.28%) Dynamics CRM
2 22 (0.85%) Elite 3E
3 21 (0.81%) ION MarketView
4 16 (0.62%) Eikon
5 10 (0.39%) Dynamics NAV
6 8 (0.31%) Sage X3
6 8 (0.31%) SAP Business One
7 6 (0.23%) Dynamics AX
7 6 (0.23%) NetSuite
7 6 (0.23%) Oracle ERP
7 6 (0.23%) Sage 200
8 5 (0.19%) Infor CloudSuite Industrial (formerly SyteLine)
8 5 (0.19%) Infor M3
9 4 (0.16%) Carpe Diem
9 4 (0.16%) WebTrends
10 2 (0.078%) Eloqua
10 2 (0.078%) HFM
10 2 (0.078%) Salesforce.com CRM
10 2 (0.078%) SAP CRM
10 2 (0.078%) SAP ERP
Cloud Services
1 662 (25.66%) Office 365
2 179 (6.94%) Microsoft Azure
3 56 (2.17%) Amazon AWS
4 33 (1.28%) G Suite
5 31 (1.20%) Mimecast
6 21 (0.81%) Azure Active Directory
6 21 (0.81%) SaaS
7 20 (0.78%) IaaS
8 19 (0.74%) OneDrive
9 18 (0.70%) PaaS
10 9 (0.35%) Google Analytics
11 8 (0.31%) Cloud Computing
11 8 (0.31%) Slack
12 4 (0.16%) Adobe Creative Cloud
12 4 (0.16%) Amazon EC2
12 4 (0.16%) Amazon S3
13 3 (0.12%) AWS CloudFormation
13 3 (0.12%) CloudFront
13 3 (0.12%) Google Cloud Platform
13 3 (0.12%) Virtual Private Cloud
Communications & Networking
1 373 (14.46%) Firewall
2 344 (13.33%) DNS
3 289 (11.20%) DHCP
4 284 (11.01%) TCP/IP
5 232 (8.99%) LAN
6 230 (8.91%) WAN
7 182 (7.05%) VPN
8 150 (5.81%) VoIP
9 131 (5.08%) VLAN
10 111 (4.30%) Wireless
11 80 (3.10%) SAN
12 76 (2.95%) Skype
13 66 (2.56%) Internet
14 64 (2.48%) Remote Desktop
15 61 (2.36%) Wi-Fi
16 46 (1.78%) SMS
17 37 (1.43%) IP Telephony
18 33 (1.28%) MPLS
19 31 (1.20%) NAS
20 23 (0.89%) Network Security
Database & Business Intelligence
1 198 (7.67%) SQL Server
2 38 (1.47%) Crystal Reports
3 21 (0.81%) MySQL
4 16 (0.62%) SQL Server Reporting Services
5 11 (0.43%) SQL Server 2008
6 9 (0.35%) Oracle Database
6 9 (0.35%) SQL Server Integration Services
7 8 (0.31%) SQL Server Analysis Services
8 7 (0.27%) Oracle Reports
9 6 (0.23%) QlikView
9 6 (0.23%) Relational Database
9 6 (0.23%) SQL Server 2012
10 3 (0.12%) Amazon RDS
10 3 (0.12%) Blockchain
10 3 (0.12%) Data Warehouse
10 3 (0.12%) GIS
10 3 (0.12%) Microsoft Analysis Services
10 3 (0.12%) SQL Server 2005
10 3 (0.12%) SQL Server 2014
11 2 (0.078%) PostgreSQL
Development Applications
1 12 (0.47%) JIRA
2 6 (0.23%) FrontPage
3 5 (0.19%) Git (software)
4 2 (0.078%) MSI
4 2 (0.078%) Team Foundation Server
5 1 (0.039%) Bugzilla
5 1 (0.039%) Jenkins
5 1 (0.039%) JUnit
5 1 (0.039%) TeamCity
General
1 267 (10.35%) Finance
2 99 (3.84%) Telecoms
3 80 (3.10%) Banking
4 68 (2.64%) Legal
5 67 (2.60%) Retail
6 66 (2.56%) Law
7 58 (2.25%) Advertising
7 58 (2.25%) Manufacturing
8 49 (1.90%) Games
8 49 (1.90%) Investment Banking
9 45 (1.74%) Marketing
10 44 (1.71%) Front Office
11 39 (1.51%) Retail Banking
12 31 (1.20%) Back Office
13 18 (0.70%) German Language
14 11 (0.43%) Multimedia
15 10 (0.39%) Electronics
16 8 (0.31%) Automotive
17 7 (0.27%) Billing
18 6 (0.23%) Publishing
Libraries, Frameworks & Software Standards
1 58 (2.25%) HTML
2 40 (1.55%) .NET
3 34 (1.32%) CSS
4 23 (0.89%) Web Services
5 16 (0.62%) XML
6 14 (0.54%) ASP.NET
7 8 (0.31%) jQuery
8 7 (0.27%) LDAP
8 7 (0.27%) Software Packaging
9 6 (0.23%) FIX Protocol
9 6 (0.23%) LAMP
10 5 (0.19%) COM
10 5 (0.19%) EDI
10 5 (0.19%) HTML5
11 4 (0.16%) CSS3
11 4 (0.16%) ODBC
12 3 (0.12%) Middleware
12 3 (0.12%) XSLT
13 2 (0.078%) J2EE
13 2 (0.078%) WebSphere MQ
Miscellaneous
1 162 (6.28%) Analytical Skills
2 152 (5.89%) Driving Licence
3 85 (3.29%) Computer Science
4 59 (2.29%) iPad
5 56 (2.17%) Video Conferencing
6 52 (2.02%) Fat Client
6 52 (2.02%) Thin Client
7 51 (1.98%) Blackberry
7 51 (1.98%) Smartphone
8 47 (1.82%) Management Information System
9 44 (1.71%) iPhone
10 38 (1.47%) Data Centre
11 28 (1.09%) Hedge funds
12 26 (1.01%) Foreign Exchange (FX)
13 24 (0.93%) CCTV
13 24 (0.93%) PDA
14 21 (0.81%) Replication
14 21 (0.81%) User Experience
15 20 (0.78%) EPoS
16 18 (0.70%) Equities
Operating Systems
1 1,835 (71.12%) Windows
2 854 (33.10%) Windows Server
3 581 (22.52%) Windows 7
4 478 (18.53%) Windows Server 2012
5 469 (18.18%) Windows Server 2008
6 410 (15.89%) Windows 10
7 212 (8.22%) Windows 8
8 201 (7.79%) Linux
9 102 (3.95%) Mac OS X
10 86 (3.33%) Windows Server 2003
11 83 (3.22%) Windows XP
12 80 (3.10%) Android
13 63 (2.44%) Apple iOS
13 63 (2.44%) Unix
14 42 (1.63%) Mac OS
15 19 (0.74%) CentOS
16 17 (0.66%) Ubuntu
17 16 (0.62%) Windows Phone
18 14 (0.54%) Windows Vista
19 11 (0.43%) Red Hat Enterprise Linux
Processes & Methodologies
1 531 (20.58%) ITIL
2 137 (5.31%) CRM
3 127 (4.92%) Service Management
4 117 (4.53%) Asset Management
5 116 (4.50%) Service Delivery
6 96 (3.72%) Incident Management
7 86 (3.33%) Disaster Recovery
8 75 (2.91%) Time Management
9 74 (2.87%) ERP
10 69 (2.67%) Problem Management
11 67 (2.60%) Mentoring
12 60 (2.33%) Document Management
13 58 (2.25%) Change Management
14 57 (2.21%) Agile Software Development
15 56 (2.17%) Project Management
16 45 (1.74%) Continuous Improvement
16 45 (1.74%) ITIL V3
16 45 (1.74%) Patch Management
16 45 (1.74%) Root Cause Analysis
17 44 (1.71%) ITSM
Programming Languages
1 372 (14.42%) SQL
2 98 (3.80%) PowerShell
3 42 (1.63%) JavaScript
4 33 (1.28%) C#
5 25 (0.97%) C
6 21 (0.81%) Python
6 21 (0.81%) T-SQL
7 20 (0.78%) Java
8 19 (0.74%) Bash Shell
9 14 (0.54%) PHP
10 12 (0.47%) Shell Script
11 11 (0.43%) VBScript
12 9 (0.35%) Perl
13 8 (0.31%) C++
13 8 (0.31%) PL/SQL
14 6 (0.23%) VB
15 4 (0.16%) RPG
16 3 (0.12%) VBA
17 1 (0.039%) ActionScript
17 1 (0.039%) VB.NET
Qualifications
1 245 (9.50%) Microsoft Certification
2 236 (9.15%) Degree
3 151 (5.85%) MCSE
4 138 (5.35%) MCSA
5 101 (3.91%) MCP
6 91 (3.53%) Cisco Certification
7 87 (3.37%) CCNA
8 59 (2.29%) A+ Certification
9 51 (1.98%) Computer Science Degree
10 48 (1.86%) Security Cleared
11 44 (1.71%) ITIL Certification
12 42 (1.63%) MCITP
13 40 (1.55%) DBS Check
14 34 (1.32%) CCNP
15 22 (0.85%) DV Cleared
15 22 (0.85%) MCTS
15 22 (0.85%) VMware Certified Professional (VCP)
16 18 (0.70%) SC Cleared
17 16 (0.62%) Network+ Certification
18 10 (0.39%) CCA
Quality Assurance & Compliance
1 246 (9.53%) SLA
2 16 (0.62%) ISO/IEC 27001
3 13 (0.50%) QA
4 8 (0.31%) PMO
5 7 (0.27%) PCI DSS
6 5 (0.19%) COBIT
7 4 (0.16%) ISO 9001
7 4 (0.16%) ISO/IEC 20000
8 3 (0.12%) GDPR
8 3 (0.12%) Sarbanes-Oxley
9 2 (0.078%) Data Quality
9 2 (0.078%) DICOM
9 2 (0.078%) HL7
10 1 (0.039%) Cyber Essentials
10 1 (0.039%) Cyber Essentials PLUS
10 1 (0.039%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.039%) JSP 440
System Software
1 1,337 (51.82%) Active Directory
2 318 (12.33%) VMware Infrastructure
3 285 (11.05%) Hyper-V
4 45 (1.74%) Terminal Services
5 44 (1.71%) VMware ESXi
5 44 (1.71%) XenApp
6 40 (1.55%) vSphere
7 24 (0.93%) Virtual Machines
8 23 (0.89%) Virtual Servers
9 19 (0.74%) Virtual Desktop
10 12 (0.47%) VMware Workstation
11 11 (0.43%) VirtualBox
12 8 (0.31%) Microsoft Virtual Server
13 6 (0.23%) Docker
13 6 (0.23%) XenDesktop
14 5 (0.19%) VMware Server
15 3 (0.12%) Firmware
15 3 (0.12%) KVM
15 3 (0.12%) OpenSIPS
15 3 (0.12%) Xsan
Systems Management
1 153 (5.93%) SCCM
2 36 (1.40%) WSUS
3 27 (1.05%) Backup Exec
3 27 (1.05%) Systems Management Server (SMS)
4 23 (0.89%) SCOM
5 10 (0.39%) Norton AntiVirus
6 9 (0.35%) Symantec Endpoint Protection
7 8 (0.31%) AirWatch
7 8 (0.31%) SCVMM
8 7 (0.27%) vCenter Server
9 6 (0.23%) DameWare
9 6 (0.23%) Microsoft Clustering
9 6 (0.23%) Nagios
9 6 (0.23%) Opscode Chef
10 5 (0.19%) Ansible
10 5 (0.19%) Cisco UCCX
10 5 (0.19%) Single Sign-On
11 4 (0.16%) MaaS360
11 4 (0.16%) PaperCut
12 3 (0.12%) Failover Clustering
Vendors
1 1,220 (47.29%) Microsoft
2 586 (22.71%) VMware
3 276 (10.70%) Citrix
4 212 (8.22%) Cisco
5 176 (6.82%) Apple
6 79 (3.06%) HP
7 75 (2.91%) Google
8 53 (2.05%) Oracle
8 53 (2.05%) SAP
9 48 (1.86%) Veeam
10 47 (1.82%) Intel
11 45 (1.74%) Adobe
11 45 (1.74%) Dell
12 43 (1.67%) Avaya
13 42 (1.63%) iManage
14 35 (1.36%) Symantec
15 34 (1.32%) Sage
16 31 (1.20%) Sophos
17 29 (1.12%) Bloomberg
18 24 (0.93%) Red Hat