IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £28,500 per year, according to job vacancies posted during the 6 months leading to 16 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 69 148 301
Rank change year-on-year +79 +153 -43
Permanent jobs requiring an IT Support 3,121 1,994 2,010
As % of all permanent jobs advertised in England 3.27% 2.43% 1.39%
As % of the Job Titles category 3.45% 2.66% 1.45%
Number of salaries quoted 2,623 1,198 1,765
10th Percentile £21,000 £23,000 £20,720
25th Percentile £24,500 £26,250 £23,500
Median annual salary (50th Percentile) £28,500 £31,500 £29,000
Median % change year-on-year -9.52% +8.62% -
75th Percentile £34,763 £37,500 £36,500
90th Percentile £42,500 £46,750 £49,200
UK median annual salary £28,500 £31,250 £29,000
% change year-on-year -8.80% +7.76% -

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 16 June 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 16 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +79 692 £29,500 -1.20% 111
North of England +77 666 £27,500 -1.79% 119
Midlands +88 627 £27,000 -1.82% 80
East of England +33 396 £27,500 -5.17% 49
London +4 391 £35,000 - 67
West Midlands +90 349 £28,000 +1.82% 38
South West -10 349 £28,000 -8.94% 64
North West +39 309 £27,500 +7.84% 59
Yorkshire +95 271 £27,000 -7.69% 45
East Midlands +52 268 £26,000 -5.45% 42
North East +36 86 £32,500 -5.80% 18
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,566 (50.18%) Windows
2 1,491 (47.77%) Microsoft
3 1,428 (45.75%) Microsoft 365
4 1,116 (35.76%) Active Directory
5 982 (31.46%) Social Skills
6 779 (24.96%) Customer Service
7 694 (22.24%) Azure
8 674 (21.60%) Problem-Solving
9 602 (19.29%) Windows Server
10 558 (17.88%) Windows 10
11 487 (15.60%) Microsoft Office
12 468 (15.00%) Microsoft Exchange
13 463 (14.83%) ITIL
14 421 (13.49%) Firewall
15 353 (11.31%) Degree
16 333 (10.67%) Driving Licence
17 325 (10.41%) VMware
18 282 (9.04%) SharePoint
19 274 (8.78%) Entra ID
20 271 (8.68%) Cisco
21 242 (7.75%) DNS
22 238 (7.63%) Microsoft Certification
23 237 (7.59%) Hyper-V
24 236 (7.56%) Microsoft Intune
25 222 (7.11%) VMware Infrastructure
26 219 (7.02%) Linux
27 212 (6.79%) Wireless
28 206 (6.60%) DHCP
29 180 (5.77%) Finance
30 179 (5.74%) Citrix

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 468 (15.00%) Microsoft Exchange
2 282 (9.04%) SharePoint
3 29 (0.93%) Exchange Server 2013
4 23 (0.74%) Skype for Business
5 17 (0.54%) Exchange Server 2010
6 15 (0.48%) Exchange Server 2007
7 13 (0.42%) Confluence
8 11 (0.35%) IIS
9 6 (0.19%) Exchange Server 2000
10 3 (0.096%) SAS
10 3 (0.096%) WordPress
11 2 (0.064%) Apache
11 2 (0.064%) Blackberry Enterprise Server
11 2 (0.064%) CMS
11 2 (0.064%) Exchange Server 2003
11 2 (0.064%) Resin
12 1 (0.032%) SharePoint 2013
12 1 (0.032%) Site Server
12 1 (0.032%) Tomcat
Applications
1 487 (15.60%) Microsoft Office
2 82 (2.63%) Microsoft Excel
3 16 (0.51%) Microsoft PowerPoint
4 9 (0.29%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.096%) Final Cut Pro
6 3 (0.096%) Pro Tools
6 3 (0.096%) SPSS
7 1 (0.032%) Adobe Creative Suite
7 1 (0.032%) PrintSoft PReS
Business Applications
1 9 (0.29%) Dynamics CRM
2 5 (0.16%) Dynamics GP
2 5 (0.16%) Sage X3
3 3 (0.096%) Dynamics NAV
4 2 (0.064%) Carpe Diem
4 2 (0.064%) Misys Midas
4 2 (0.064%) Oracle Receivables
5 1 (0.032%) Elite 3E
5 1 (0.032%) Epicor Tropos
5 1 (0.032%) Sage 300 ERP
5 1 (0.032%) SAP Business One
5 1 (0.032%) Visualfiles
Cloud Services
1 1,428 (45.75%) Microsoft 365
2 694 (22.24%) Azure
3 274 (8.78%) Entra ID
4 92 (2.95%) AWS
5 73 (2.34%) OneDrive
6 65 (2.08%) Google Workspace
7 32 (1.03%) Mimecast
8 23 (0.74%) WhatsApp
9 20 (0.64%) Power Platform
10 13 (0.42%) Dynamics 365
11 10 (0.32%) Power Automate
12 9 (0.29%) Cloud Computing
13 8 (0.26%) SaaS
14 6 (0.19%) Amazon EC2
14 6 (0.19%) Serverless
15 5 (0.16%) ChatGPT
15 5 (0.16%) DigitalOcean
15 5 (0.16%) Dropbox
15 5 (0.16%) IaaS
15 5 (0.16%) iTunes
Communications & Networking
1 421 (13.49%) Firewall
2 242 (7.75%) DNS
3 212 (6.79%) Wireless
4 206 (6.60%) DHCP
5 176 (5.64%) WAN
6 174 (5.58%) Wi-Fi
7 166 (5.32%) VPN
8 150 (4.81%) Internet
9 145 (4.65%) TCP/IP
10 134 (4.29%) LAN
11 117 (3.75%) VoIP
12 113 (3.62%) Network Security
13 89 (2.85%) VLAN
14 81 (2.60%) WLAN
15 68 (2.18%) SAN
16 64 (2.05%) SD-WAN
17 62 (1.99%) Cisco IOS
18 56 (1.79%) WebEx
19 44 (1.41%) Remote Desktop
20 25 (0.80%) Skype
Database & Business Intelligence
1 127 (4.07%) SQL Server
2 34 (1.09%) Amazon RDS
3 25 (0.80%) MySQL
4 16 (0.51%) Power BI
5 11 (0.35%) SQL Server Reporting Services
6 8 (0.26%) MariaDB
7 6 (0.19%) PostgreSQL
8 5 (0.16%) DB2
9 4 (0.13%) BusinessObjects
10 3 (0.096%) Big Data
10 3 (0.096%) EDRMS
10 3 (0.096%) Oracle Database
11 2 (0.064%) Amazon QuickSight
11 2 (0.064%) Crystal Reports
11 2 (0.064%) Oracle Reports
11 2 (0.064%) SQL Server Integration Services
12 1 (0.032%) Electronic Patient Records
12 1 (0.032%) Tableau
Development Applications
1 33 (1.06%) JIRA
2 2 (0.064%) Git
2 2 (0.064%) Hudson
2 2 (0.064%) MSI
2 2 (0.064%) Visual Studio
3 1 (0.032%) Atlassian Bamboo
3 1 (0.032%) Bitbucket
3 1 (0.032%) Jenkins
General
1 982 (31.46%) Social Skills
2 180 (5.77%) Finance
3 157 (5.03%) Analytical Skills
4 120 (3.84%) Law
5 110 (3.52%) Manufacturing
6 105 (3.36%) Legal
7 88 (2.82%) Organisational Skills
8 83 (2.66%) Telecoms
9 69 (2.21%) Inclusion and Diversity
10 63 (2.02%) Retail
11 39 (1.25%) Marketing
12 36 (1.15%) Advertising
13 29 (0.93%) Documentation Skills
14 28 (0.90%) Games
15 27 (0.87%) Public Sector
16 23 (0.74%) Automotive
16 23 (0.74%) Banking
17 20 (0.64%) German Language
18 13 (0.42%) Back Office
19 12 (0.38%) Electronics
Libraries, Frameworks & Software Standards
1 13 (0.42%) HTML
2 8 (0.26%) CSS
2 8 (0.26%) LDAP
3 7 (0.22%) ADSI
3 7 (0.22%) OLE
4 6 (0.19%) .NET
4 6 (0.19%) EDI
4 6 (0.19%) X-Windows
5 5 (0.16%) Kafka
6 4 (0.13%) Cocoa
7 3 (0.096%) LAMP
7 3 (0.096%) React
7 3 (0.096%) Software Packaging
8 2 (0.064%) CodeIgniter
8 2 (0.064%) RESTful
8 2 (0.064%) SOAP
8 2 (0.064%) V-Ray
9 1 (0.032%) RESTEasy
9 1 (0.032%) SAML
9 1 (0.032%) XML
Miscellaneous
1 333 (10.67%) Driving Licence
2 142 (4.55%) Self-Motivation
3 117 (3.75%) Onboarding
4 96 (3.08%) Video Conferencing
5 67 (2.15%) Management Information System
6 56 (1.79%) Replication
7 53 (1.70%) Wiki
8 40 (1.28%) EPoS
9 37 (1.19%) Data Centre
10 29 (0.93%) CCTV
11 27 (0.87%) iPad
12 26 (0.83%) Smartphone
13 24 (0.77%) Enterprise Storage
13 24 (0.77%) Fat Client
13 24 (0.77%) Thin Client
14 21 (0.67%) iPhone
15 16 (0.51%) Social Media
16 14 (0.45%) Educational Technology
17 12 (0.38%) Analytical Mindset
17 12 (0.38%) Public Cloud
Operating Systems
1 1,566 (50.18%) Windows
2 602 (19.29%) Windows Server
3 558 (17.88%) Windows 10
4 219 (7.02%) Linux
5 169 (5.41%) Android
6 128 (4.10%) Mac OS
7 121 (3.88%) Apple iOS
8 108 (3.46%) Windows Server 2016
9 103 (3.30%) Windows Server 2019
10 69 (2.21%) Windows Server 2012
11 52 (1.67%) Windows 7
12 37 (1.19%) Mac OS X
13 35 (1.12%) Windows Server 2008
14 22 (0.70%) Windows 8
15 19 (0.61%) Unix
16 9 (0.29%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Ubuntu
18 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 779 (24.96%) Customer Service
2 674 (21.60%) Problem-Solving
3 463 (14.83%) ITIL
4 171 (5.48%) Cybersecurity
5 165 (5.29%) Computer Science
6 149 (4.77%) Service Delivery
7 148 (4.74%) Asset Management
8 144 (4.61%) ITSM
9 139 (4.45%) Service Management
10 111 (3.56%) Mentoring
10 111 (3.56%) Time Management
11 96 (3.08%) Incident Management
12 91 (2.92%) Mobile Device Management
13 86 (2.76%) Project Delivery
14 83 (2.66%) Change Management
15 79 (2.53%) Continuous Improvement
16 76 (2.44%) Agile
17 75 (2.40%) Mathematics
17 75 (2.40%) Network Management
18 74 (2.37%) Infrastructure Engineering
Programming Languages
1 170 (5.45%) SQL
2 99 (3.17%) PowerShell
3 16 (0.51%) PHP
4 11 (0.35%) Bash
4 11 (0.35%) Java
5 9 (0.29%) Python
6 5 (0.16%) C#
6 5 (0.16%) JavaScript
6 5 (0.16%) T-SQL
6 5 (0.16%) VB
7 1 (0.032%) C
7 1 (0.032%) COBOL
7 1 (0.032%) Perl
7 1 (0.032%) VBA
7 1 (0.032%) VBScript
Qualifications
1 353 (11.31%) Degree
2 238 (7.63%) Microsoft Certification
3 132 (4.23%) Computer Science Degree
4 114 (3.65%) CCNA
4 114 (3.65%) Cisco Certification
4 114 (3.65%) MCSE
5 109 (3.49%) MCP
6 95 (3.04%) DBS Check
7 76 (2.44%) A+ Certification
8 69 (2.21%) CCNP
9 67 (2.15%) LPIC
10 53 (1.70%) Master's Degree
11 52 (1.67%) Security Cleared
12 43 (1.38%) Network+ Certification
13 37 (1.19%) Azure Certification
14 33 (1.06%) SC Cleared
15 27 (0.87%) MCSA
16 21 (0.67%) ITIL Certification
17 19 (0.61%) ITIL Foundation Certificate
18 15 (0.48%) MCITP
Quality Assurance & Compliance
1 160 (5.13%) SLA
2 49 (1.57%) GDPR
3 34 (1.09%) Cyber Essentials
4 28 (0.90%) ISO/IEC 27001
5 18 (0.58%) QA
6 8 (0.26%) Cyber Essentials PLUS
7 5 (0.16%) Accessibility
7 5 (0.16%) PCI DSS
8 3 (0.096%) ISO 9001
8 3 (0.096%) NIST
9 2 (0.064%) PMO
9 2 (0.064%) Sarbanes-Oxley
10 1 (0.032%) ISO 14001
10 1 (0.032%) ISO/IEC 20000
System Software
1 1,116 (35.76%) Active Directory
2 237 (7.59%) Hyper-V
3 222 (7.11%) VMware Infrastructure
4 85 (2.72%) VMware ESXi
5 53 (1.70%) XenApp
6 51 (1.63%) Microsoft App-V
7 50 (1.60%) XenDesktop
8 49 (1.57%) Virtual Desktop
9 25 (0.80%) Virtual Machines
10 19 (0.61%) vSphere
11 10 (0.32%) Docker
12 8 (0.26%) Terminal Services
13 7 (0.22%) Virtual Servers
14 4 (0.13%) Citrix Hypervisor
15 2 (0.064%) BitLocker
15 2 (0.064%) Firmware
15 2 (0.064%) pfSense
15 2 (0.064%) VMware Server
15 2 (0.064%) VMware Workstation
16 1 (0.032%) Terminal Server
Systems Management
1 236 (7.56%) Microsoft Intune
2 148 (4.74%) SCCM
3 56 (1.79%) AirWatch
4 34 (1.09%) Jamf Pro
5 14 (0.45%) ServiceCenter
6 13 (0.42%) Cisco CUCM
7 12 (0.38%) WSUS
8 11 (0.35%) Autotask
9 9 (0.29%) PaperCut
10 8 (0.26%) FortiGate
11 6 (0.19%) Kubernetes
11 6 (0.19%) Opsgenie
12 5 (0.16%) Systems Management Server (SMS)
13 4 (0.13%) Backup Exec
13 4 (0.13%) WhatsUp Gold
14 3 (0.096%) NetBackup
14 3 (0.096%) NetCrunch
14 3 (0.096%) Progress Chef
15 2 (0.064%) Active Directory Federation Services
15 2 (0.064%) SCDPM
Vendors
1 1,491 (47.77%) Microsoft
2 325 (10.41%) VMware
3 271 (8.68%) Cisco
4 179 (5.74%) Citrix
5 143 (4.58%) Apple
6 101 (3.24%) Veeam
7 92 (2.95%) Google
8 62 (1.99%) Sophos
9 53 (1.70%) HP
10 42 (1.35%) Meraki
11 37 (1.19%) ServiceNow
12 31 (0.99%) ConnectWise
13 30 (0.96%) Draytek
14 27 (0.87%) Dell
15 25 (0.80%) Aruba
16 24 (0.77%) Barracuda Networks
16 24 (0.77%) Bloomberg
17 22 (0.70%) Palo Alto
18 21 (0.67%) iManage
18 21 (0.67%) Sage