Period
to 19 January 2020

The median annual salary for an IT Support was £27,500 in advertised job vacancies in England during the 6 months to 19 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
19 Jan 2020
Same period 2019 Same period 2018
Rank 161 205 221
Rank change year-on-year +44 +16 -6
Permanent jobs requiring an IT Support 2,434 2,420 2,636
As % of all permanent IT jobs advertised in England 2.11% 1.73% 1.62%
As % of the Job Titles category 2.21% 1.80% 1.68%
Number of salaries quoted 2,211 2,162 2,272
England median annual salary £27,500 £28,000 £26,500
Median salary % change year-on-year -1.79% +5.66% -1.85%
10th Percentile £20,500 £20,000 £19,000
90th Percentile £42,250 £43,750 £41,250
UK median annual salary £27,500 £28,000 £26,000
% change year-on-year -1.79% +7.69% -3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 109,956 134,388 156,764
% of permanent IT jobs with a recognized job title 95.54% 95.94% 96.19%
Number of salaries quoted 88,574 108,560 128,431
England median annual salary £52,500 £51,000 £50,000
Median salary % change year-on-year +2.94% +2.00% +5.26%
10th Percentile £29,000 £28,474 £27,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 19 January 2020.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 19 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 936 £30,000 -3.23% 132
South East +56 560 £27,000 +1.89% 228
North of England +20 332 £24,000 - 215
Midlands +63 241 £26,500 +1.92% 152
South West +2 192 £27,500 +14.58% 90
East of England +39 178 £27,500 -8.33% 109
North West -4 166 £23,500 - 107
West Midlands +40 152 £25,000 -3.85% 79
Yorkshire +79 141 £25,000 +4.17% 76
East Midlands +40 89 £27,250 +6.86% 73
North East -2 27 £24,000 -9.43% 32
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 January 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,746 (71.73%) Windows
2 1,254 (51.52%) Active Directory
3 1,106 (45.44%) Microsoft
4 1,048 (43.06%) Office 365
5 755 (31.02%) Windows Server
6 739 (30.36%) Windows 10
7 684 (28.10%) Microsoft Office
8 517 (21.24%) VMware
9 512 (21.04%) ITIL
10 477 (19.60%) Windows 7
11 395 (16.23%) Firewall
12 372 (15.28%) MS Exchange
13 346 (14.22%) LAN
14 343 (14.09%) Problem-Solving
15 329 (13.52%) DNS
16 323 (13.27%) VMware Infrastructure
17 318 (13.06%) WAN
18 317 (13.02%) Windows Server 2012
19 304 (12.49%) DHCP
20 301 (12.37%) Azure
21 280 (11.50%) Hyper-V
22 268 (11.01%) TCP/IP
23 242 (9.94%) Microsoft Certification
24 234 (9.61%) SQL
25 226 (9.29%) Citrix
25 226 (9.29%) Degree
26 223 (9.16%) Linux
27 222 (9.12%) Cisco
28 220 (9.04%) Finance
29 208 (8.55%) Windows Server 2008

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 372 (15.28%) MS Exchange
2 126 (5.18%) SharePoint
3 101 (4.15%) Exchange Server 2010
4 64 (2.63%) Exchange Server 2013
5 49 (2.01%) Skype for Business
6 22 (0.90%) IIS
7 20 (0.82%) CMS
8 15 (0.62%) Exchange Server 2007
9 13 (0.53%) IBM Notes
10 12 (0.49%) WordPress
11 9 (0.37%) Confluence
11 9 (0.37%) Joomla!
12 7 (0.29%) Blackberry Enterprise Server
13 4 (0.16%) Exchange Server 2003
13 4 (0.16%) IBM Domino
13 4 (0.16%) Site Server
14 2 (0.082%) Adobe Experience Manager
14 2 (0.082%) Apache
15 1 (0.041%) SharePoint 2010
15 1 (0.041%) SharePoint 2013
Applications
1 684 (28.10%) Microsoft Office
2 151 (6.20%) Microsoft Excel
3 61 (2.51%) Microsoft PowerPoint
4 18 (0.74%) AutoCAD
5 11 (0.45%) Photoshop
6 8 (0.33%) MS Visio
7 3 (0.12%) Acrobat
7 3 (0.12%) Adobe Creative Suite
7 3 (0.12%) S-PLUS
8 2 (0.082%) SOLIDWORKS
9 1 (0.041%) Adobe Illustrator
9 1 (0.041%) Autodesk Inventor
9 1 (0.041%) InDesign
9 1 (0.041%) Mozilla Thunderbird
9 1 (0.041%) OrCAD
9 1 (0.041%) PTC Creo
9 1 (0.041%) SketchUp
9 1 (0.041%) Spreadsheet
9 1 (0.041%) SPSS
9 1 (0.041%) Windchill
Business Applications
1 12 (0.49%) Dynamics CRM
2 11 (0.45%) Dynamics AX
2 11 (0.45%) Remedy ITSM
3 9 (0.37%) Dynamics NAV
4 6 (0.25%) Elite 3E
4 6 (0.25%) NetSuite
5 3 (0.12%) Unit4 Business World
6 2 (0.082%) Epicor Tropos
6 2 (0.082%) Sage 200
6 2 (0.082%) Salesforce.com CRM
7 1 (0.041%) Carpe Diem
7 1 (0.041%) Eze OMS
7 1 (0.041%) iTrent
7 1 (0.041%) Magento
7 1 (0.041%) SAP Business One
7 1 (0.041%) Temenos T24
7 1 (0.041%) Visualfiles
Cloud Services
1 1,048 (43.06%) Office 365
2 301 (12.37%) Azure
3 120 (4.93%) AWS
4 45 (1.85%) G Suite
5 38 (1.56%) OneDrive
6 35 (1.44%) Azure Active Directory
7 34 (1.40%) Dynamics 365
8 28 (1.15%) SaaS
9 21 (0.86%) Cloud Computing
10 20 (0.82%) Power Platform
11 18 (0.74%) Adobe Creative Cloud
12 17 (0.70%) Mimecast
12 17 (0.70%) PowerApps
13 11 (0.45%) GCP
14 7 (0.29%) IaaS
15 6 (0.25%) Google Docs
16 5 (0.21%) Dropbox
17 4 (0.16%) Serverless
18 3 (0.12%) Slack
18 3 (0.12%) Yammer
Communications & Networking
1 395 (16.23%) Firewall
2 346 (14.22%) LAN
3 329 (13.52%) DNS
4 318 (13.06%) WAN
5 304 (12.49%) DHCP
6 268 (11.01%) TCP/IP
7 173 (7.11%) VoIP
8 156 (6.41%) VPN
9 128 (5.26%) Wireless
10 121 (4.97%) Wi-Fi
11 90 (3.70%) VLAN
12 80 (3.29%) Internet
13 79 (3.25%) SAN
14 73 (3.00%) Skype
15 65 (2.67%) Remote Desktop
16 34 (1.40%) WLAN
17 33 (1.36%) Network Security
18 31 (1.27%) Unified Communications
19 28 (1.15%) Ethernet
20 27 (1.11%) NAS
Database & Business Intelligence
1 168 (6.90%) SQL Server
2 14 (0.58%) SQL Server 2016
3 13 (0.53%) MySQL
4 12 (0.49%) SQL Server 2008
5 10 (0.41%) Crystal Reports
5 10 (0.41%) SQL Server 2012
6 8 (0.33%) SQL Server Reporting Services
7 6 (0.25%) MS Access
7 6 (0.25%) Relational Database
8 5 (0.21%) FileMaker
8 5 (0.21%) SQL Server 2014
9 4 (0.16%) Data Warehouse
10 3 (0.12%) Oracle Reports
10 3 (0.12%) Power BI
10 3 (0.12%) RDBMS
10 3 (0.12%) SQL Server 2005
11 2 (0.082%) Amazon RDS
11 2 (0.082%) Oracle Database
11 2 (0.082%) Oracle Smart View
12 1 (0.041%) Qlik Sense
Development Applications
1 28 (1.15%) JIRA
2 8 (0.33%) Visual Studio
3 6 (0.25%) Git (software)
4 5 (0.21%) Bitbucket
4 5 (0.21%) Subversion
5 3 (0.12%) Octopus Deploy
6 2 (0.082%) Eclipse
6 2 (0.082%) GitLab
6 2 (0.082%) Jenkins
6 2 (0.082%) Mercurial
6 2 (0.082%) Rational DOORS
6 2 (0.082%) Rational Team Concert
6 2 (0.082%) Vagrant
7 1 (0.041%) Ant
7 1 (0.041%) Atlassian Bamboo
7 1 (0.041%) Bazaar
7 1 (0.041%) Maven
7 1 (0.041%) MSI
General
1 220 (9.04%) Finance
2 95 (3.90%) Telecoms
3 78 (3.20%) Retail
4 68 (2.79%) Law
5 63 (2.59%) Legal
6 55 (2.26%) Marketing
7 49 (2.01%) Manufacturing
8 36 (1.48%) Banking
9 31 (1.27%) Public Sector
10 22 (0.90%) Advertising
11 20 (0.82%) Automotive
12 14 (0.58%) Front Office
12 14 (0.58%) Publishing
13 11 (0.45%) Back Office
13 11 (0.45%) French Language
14 8 (0.33%) Games
14 8 (0.33%) Housing Association
14 8 (0.33%) Local Government
15 7 (0.29%) Multimedia
15 7 (0.29%) Social Housing
Libraries, Frameworks & Software Standards
1 31 (1.27%) .NET
1 31 (1.27%) HTML
2 29 (1.19%) CSS
3 19 (0.78%) Web Services
4 11 (0.45%) COM
5 10 (0.41%) WSH
6 9 (0.37%) ASP.NET
7 7 (0.29%) LDAP
8 6 (0.25%) HTML5
9 5 (0.21%) XML
10 4 (0.16%) jQuery
11 3 (0.12%) CSS3
12 2 (0.082%) EDI
12 2 (0.082%) Elastic Stack
12 2 (0.082%) FIX Protocol
12 2 (0.082%) LAMP
12 2 (0.082%) REST
12 2 (0.082%) Spring
13 1 (0.041%) Flash
13 1 (0.041%) SAP Basis
Miscellaneous
1 127 (5.22%) Analytical Skills
2 113 (4.64%) Driving Licence
3 77 (3.16%) Self-Motivation
4 68 (2.79%) Data Centre
5 66 (2.71%) Video Conferencing
6 53 (2.18%) Management Information System
7 46 (1.89%) iPhone
8 40 (1.64%) Smartphone
9 34 (1.40%) User Experience
10 26 (1.07%) Client/Server
11 24 (0.99%) iPad
12 23 (0.94%) Blackberry
13 22 (0.90%) CCTV
14 15 (0.62%) Graphic Design
15 14 (0.58%) FMCG
16 13 (0.53%) Enterprise Storage
16 13 (0.53%) NHS
16 13 (0.53%) Replication
17 11 (0.45%) Cyberattack
18 10 (0.41%) Fat Client
Operating Systems
1 1,746 (71.73%) Windows
2 755 (31.02%) Windows Server
3 739 (30.36%) Windows 10
4 477 (19.60%) Windows 7
5 317 (13.02%) Windows Server 2012
6 223 (9.16%) Linux
7 208 (8.55%) Windows Server 2008
8 114 (4.68%) Windows 8
9 107 (4.40%) Apple iOS
10 89 (3.66%) Android
11 77 (3.16%) Mac OS
12 60 (2.47%) Mac OS X
12 60 (2.47%) Unix
13 42 (1.73%) Windows Server 2003
14 17 (0.70%) Windows XP
15 16 (0.66%) CentOS
15 16 (0.66%) Windows Vista
16 12 (0.49%) Red Hat Enterprise Linux
17 4 (0.16%) VMS
17 4 (0.16%) Windows 2000
Processes & Methodologies
1 512 (21.04%) ITIL
2 343 (14.09%) Problem-Solving
3 108 (4.44%) Service Management
4 103 (4.23%) Mentoring
5 93 (3.82%) Change Management
6 89 (3.66%) Incident Management
7 85 (3.49%) Time Management
8 84 (3.45%) Project Management
9 83 (3.41%) Asset Management
10 79 (3.25%) Service Delivery
11 76 (3.12%) Migration
12 72 (2.96%) Infrastructure Engineering
13 68 (2.79%) Mobile Device Management
14 66 (2.71%) CRM
15 65 (2.67%) ITSM
16 60 (2.47%) Disaster Recovery
17 59 (2.42%) Problem Management
18 55 (2.26%) Line Management
19 51 (2.10%) Patch Management
20 48 (1.97%) Computer Science
Programming Languages
1 234 (9.61%) SQL
2 90 (3.70%) PowerShell
3 43 (1.77%) C
4 30 (1.23%) Java
5 22 (0.90%) VBA
6 19 (0.78%) C#
6 19 (0.78%) JavaScript
7 18 (0.74%) VB
8 13 (0.53%) Python
9 11 (0.45%) T-SQL
10 10 (0.41%) VBScript
11 8 (0.33%) Bash Shell
12 6 (0.25%) C++
12 6 (0.25%) Perl
12 6 (0.25%) Shell Script
13 2 (0.082%) VB.NET
14 1 (0.041%) PHP
14 1 (0.041%) R
Qualifications
1 242 (9.94%) Microsoft Certification
2 226 (9.29%) Degree
3 136 (5.59%) MCSA
4 126 (5.18%) MCSE
5 96 (3.94%) MCP
6 82 (3.37%) Security Cleared
7 68 (2.79%) Cisco Certification
8 65 (2.67%) CCNA
9 57 (2.34%) DBS Check
10 40 (1.64%) SC Cleared
11 35 (1.44%) ITIL Certification
12 34 (1.40%) MCITP
13 28 (1.15%) VMware Certified Professional (VCP)
14 25 (1.03%) DV Cleared
15 18 (0.74%) A+ Certification
16 16 (0.66%) HND
16 16 (0.66%) MCTS
17 13 (0.53%) MCDST
18 10 (0.41%) Computer Science Degree
19 8 (0.33%) CCNP
Quality Assurance & Compliance
1 180 (7.40%) SLA
2 68 (2.79%) ISO/IEC 27001
3 15 (0.62%) ISO 9001
4 14 (0.58%) Cyber Essentials
4 14 (0.58%) QA
5 7 (0.29%) GDPR
6 6 (0.25%) ISO/IEC 20000
6 6 (0.25%) PCI DSS
7 2 (0.082%) GAMP
7 2 (0.082%) PMO
8 1 (0.041%) COBIT
8 1 (0.041%) Data Quality
8 1 (0.041%) GxP
8 1 (0.041%) ISO 22301
8 1 (0.041%) Sarbanes-Oxley
System Software
1 1,254 (51.52%) Active Directory
2 323 (13.27%) VMware Infrastructure
3 280 (11.50%) Hyper-V
4 52 (2.14%) VMware ESXi
5 45 (1.85%) XenApp
6 40 (1.64%) vSphere
7 37 (1.52%) Virtual Servers
8 30 (1.23%) Virtual Machines
9 16 (0.66%) XenDesktop
10 14 (0.58%) Terminal Services
11 12 (0.49%) VirtualBox
12 9 (0.37%) Microsoft Virtual Server
13 6 (0.25%) Firmware
14 5 (0.21%) Docker
15 3 (0.12%) VMware Workstation
16 2 (0.082%) NFS
16 2 (0.082%) VMware Server
17 1 (0.041%) BitLocker
17 1 (0.041%) KVM
17 1 (0.041%) UAG
Systems Management
1 194 (7.97%) SCCM
2 55 (2.26%) Microsoft Intune
3 34 (1.40%) WSUS
4 30 (1.23%) Backup Exec
5 29 (1.19%) Jamf Pro
6 19 (0.78%) Norton AntiVirus
7 11 (0.45%) AirWatch
7 11 (0.45%) Forefront Identity Manager
7 11 (0.45%) vCenter Server
8 10 (0.41%) FortiGate
8 10 (0.41%) SCOM
9 9 (0.37%) SCOrch
10 7 (0.29%) Icinga
10 7 (0.29%) Kubernetes
10 7 (0.29%) Nagios
11 6 (0.25%) Kibana
12 5 (0.21%) McAfee ePO
13 4 (0.16%) DameWare
14 3 (0.12%) Cisco CUCM
14 3 (0.12%) IBM BigFix
Vendors
1 1,106 (45.44%) Microsoft
2 517 (21.24%) VMware
3 226 (9.29%) Citrix
4 222 (9.12%) Cisco
5 137 (5.63%) Apple
6 81 (3.33%) HP
7 66 (2.71%) Dell
8 54 (2.22%) Oracle
9 46 (1.89%) Google
10 45 (1.85%) Veeam
11 42 (1.73%) Avaya
12 41 (1.68%) Mitel
13 37 (1.52%) iManage
14 33 (1.36%) Adobe
14 33 (1.36%) Meraki
15 32 (1.31%) Bloomberg
16 30 (1.23%) Sophos
17 29 (1.19%) Symantec
18 26 (1.07%) ServiceNow
19 24 (0.99%) IBM