IT Support Job Trends in England

IT Support
UK > England

The median IT Support salary in England is £32,000 per year, according to job vacancies posted during the 6 months leading to 13 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jun 2026
Same period 2025 Same period 2024
Rank 48 86 67
Rank change year-on-year +38 -19 +74
Permanent jobs requiring an IT Support 2,592 1,443 3,121
As % of all permanent jobs in England 3.14% 3.66% 3.32%
As % of the Job Titles category 3.34% 4.07% 3.51%
Number of salaries quoted 2,256 1,273 2,623
10th Percentile £25,500 £22,425 £21,000
25th Percentile £28,000 £26,000 £24,500
Median annual salary (50th Percentile) £32,000 £31,500 £28,500
Median % change year-on-year +1.59% +10.53% -9.52%
75th Percentile £37,013 £38,750 £34,763
90th Percentile £45,000 £48,750 £42,500
UK median annual salary £32,000 £31,500 £28,500
% change year-on-year +1.59% +10.53% -8.80%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,628 35,459 88,812
% of permanent jobs with a recognized job title 94.03% 89.91% 94.58%
Number of salaries quoted 54,586 20,559 65,811
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,355
Median annual salary (50th Percentile) £57,239 £57,500 £52,500
Median % change year-on-year -0.45% +9.52% -13.32%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £97,500 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

IT Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title relative to all permanent IT jobs advertised in England.

IT Support job vacancy trend in England

IT Support
Salary Trend in England

Salary distribution trend for IT Support job vacancies in England.

Salary distribution trend for IT Support job vacancies in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 13 June 2026.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 13 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +39 613 £30,000 +0.84% 55
South East +39 601 £32,500 +8.33% 55
Midlands -10 369 £30,000 +7.14% 37
South West +23 343 £33,500 +3.08% 35
East of England +51 339 £30,500 -6.15% 26
London +21 328 £35,000 -12.50% 29
North West +74 290 £30,000 +1.69% 38
Yorkshire +7 281 £30,000 +1.69% 12
East Midlands +8 187 £29,000 +5.45% 17
West Midlands -23 182 £31,000 +3.33% 20
North East -18 42 £30,000 -14.29% 6
IT Support
UK

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 June 2026, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,194 (46.06%) Microsoft
2 1,121 (43.25%) Microsoft 365
3 1,047 (40.39%) Windows
4 767 (29.59%) Active Directory
5 680 (26.23%) Problem-Solving
6 593 (22.88%) Azure
7 558 (21.53%) Customer Service
8 477 (18.40%) Windows Server
9 401 (15.47%) Entra ID
10 323 (12.46%) SharePoint
11 294 (11.34%) Microsoft Intune
12 291 (11.23%) Microsoft Exchange
13 288 (11.11%) DNS
14 286 (11.03%) ITIL
15 281 (10.84%) Firewall
16 259 (9.99%) DHCP
17 250 (9.65%) Windows 10
18 249 (9.61%) Microsoft Office
19 235 (9.07%) Cybersecurity
20 225 (8.68%) Degree
21 213 (8.22%) Continuous Improvement
22 203 (7.83%) VPN
23 179 (6.91%) VMware
24 174 (6.71%) Service Delivery
25 168 (6.48%) Hyper-V
26 167 (6.44%) Wi-Fi
27 158 (6.10%) Mac OS
28 156 (6.02%) LAN
29 154 (5.94%) WAN
30 153 (5.90%) TCP/IP

IT Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 323 (12.46%) SharePoint
2 291 (11.23%) Microsoft Exchange
3 20 (0.77%) Confluence
4 12 (0.46%) Exchange Server 2007
4 12 (0.46%) Exchange Server 2010
4 12 (0.46%) Exchange Server 2013
5 11 (0.42%) IIS
6 7 (0.27%) OpenEdge
7 5 (0.19%) CMS
8 3 (0.12%) SAS
9 1 (0.039%) Blackberry Enterprise Server
9 1 (0.039%) WordPress
Applications
1 249 (9.61%) Microsoft Office
2 71 (2.74%) Microsoft Excel
3 22 (0.85%) Microsoft PowerPoint
4 12 (0.46%) Microsoft Project
5 3 (0.12%) Photoshop
6 2 (0.077%) MS Visio
7 1 (0.039%) AutoCAD
7 1 (0.039%) Chatbot
Business Applications
1 18 (0.69%) Dynamics NAV
2 13 (0.50%) Dynamics CRM
3 12 (0.46%) NetSuite
4 9 (0.35%) Dynamics GP
5 6 (0.23%) Elite 3E
6 5 (0.19%) Dynamics AX
6 5 (0.19%) Salesforce CRM
6 5 (0.19%) SAP Business One
7 4 (0.15%) Line 50
8 2 (0.077%) Shopify
9 1 (0.039%) Alphatax
9 1 (0.039%) Magento
9 1 (0.039%) SAP S/4HANA
9 1 (0.039%) Unit4 Business World
Cloud Services
1 1,121 (43.25%) Microsoft 365
2 593 (22.88%) Azure
3 401 (15.47%) Entra ID
4 103 (3.97%) OneDrive
5 85 (3.28%) Google Workspace
6 65 (2.51%) Power Platform
7 64 (2.47%) SaaS
8 61 (2.35%) AWS
9 38 (1.47%) Power Automate
10 32 (1.23%) Cloud Computing
11 17 (0.66%) Mimecast
12 14 (0.54%) Microsoft Copilot
13 13 (0.50%) IaaS
14 12 (0.46%) PaaS
15 10 (0.39%) Azure DevOps
16 9 (0.35%) Azure Sentinel
17 8 (0.31%) dbt
18 7 (0.27%) PowerApps
19 6 (0.23%) GCP
20 5 (0.19%) Intacct
Communications & Networking
1 288 (11.11%) DNS
2 281 (10.84%) Firewall
3 259 (9.99%) DHCP
4 203 (7.83%) VPN
5 167 (6.44%) Wi-Fi
6 156 (6.02%) LAN
7 154 (5.94%) WAN
8 153 (5.90%) TCP/IP
9 127 (4.90%) VoIP
10 105 (4.05%) VLAN
11 66 (2.55%) Wireless
12 33 (1.27%) Network Security
13 27 (1.04%) Broadband
13 27 (1.04%) WLAN
14 24 (0.93%) Internet
15 17 (0.66%) SD-WAN
16 16 (0.62%) Remote Desktop
17 15 (0.58%) 4G
18 14 (0.54%) Structured Cabling
19 12 (0.46%) Cisco IOS
Database & Business Intelligence
1 50 (1.93%) Power BI
2 49 (1.89%) SQL Server
3 18 (0.69%) PostgreSQL
4 10 (0.39%) Metabase
5 8 (0.31%) Data Warehouse
6 7 (0.27%) MySQL
7 6 (0.23%) Relational Database
8 5 (0.19%) Amazon RDS
9 4 (0.15%) FileMaker
10 3 (0.12%) Azure SQL Database
11 1 (0.039%) SQL Server Reporting Services
Development Applications
1 71 (2.74%) JIRA
2 10 (0.39%) Visual Studio
3 5 (0.19%) VersionOne
4 4 (0.15%) GitLab
5 1 (0.039%) Carbide.c++
5 1 (0.039%) Eclipse
5 1 (0.039%) Git
5 1 (0.039%) Rational Rhapsody
General
1 781 (30.13%) Social Skills
2 134 (5.17%) Organisational Skills
3 117 (4.51%) Finance
4 100 (3.86%) Manufacturing
5 99 (3.82%) Law
6 95 (3.67%) Analytical Skills
7 88 (3.40%) Legal
8 70 (2.70%) Telecoms
9 69 (2.66%) Retail
10 47 (1.81%) Documentation Skills
11 43 (1.66%) Advertising
12 39 (1.50%) Multimedia
13 36 (1.39%) Inclusion and Diversity
14 23 (0.89%) Public Sector
15 21 (0.81%) Automotive
16 20 (0.77%) Aerospace
17 13 (0.50%) Legal Technology
17 13 (0.50%) Marketing
18 10 (0.39%) Local Government
19 9 (0.35%) Games
Libraries, Frameworks & Software Standards
1 15 (0.58%) HTML
2 11 (0.42%) CSS
3 10 (0.39%) JSON
4 6 (0.23%) EDI
4 6 (0.23%) Web Services
5 5 (0.19%) FreeMarker
6 4 (0.15%) OpenTelemetry
7 3 (0.12%) XML
8 2 (0.077%) OAuth
8 2 (0.077%) REST
8 2 (0.077%) SOAP
9 1 (0.039%) .NET
9 1 (0.039%) .NET Framework
9 1 (0.039%) Middleware
9 1 (0.039%) SAP CAF
9 1 (0.039%) Software Packaging
Miscellaneous
1 368 (14.20%) Driving Licence
2 167 (6.44%) Onboarding
3 78 (3.01%) Self-Motivation
4 54 (2.08%) Video Conferencing
5 50 (1.93%) Management Information System
6 44 (1.70%) CCTV
7 26 (1.00%) Analytical Mindset
8 23 (0.89%) NHS
9 20 (0.77%) iPhone
10 12 (0.46%) FMCG
11 10 (0.39%) Enterprise Software
11 10 (0.39%) Renewable Energy
11 10 (0.39%) Social Media
12 9 (0.35%) Data Centre
12 9 (0.35%) Digital Signage
12 9 (0.35%) EPoS
12 9 (0.35%) Hybrid Cloud
13 8 (0.31%) Client/Server
13 8 (0.31%) Replication
13 8 (0.31%) Security Posture
Operating Systems
1 1,047 (40.39%) Windows
2 477 (18.40%) Windows Server
3 250 (9.65%) Windows 10
4 158 (6.10%) Mac OS
5 107 (4.13%) Linux
6 79 (3.05%) Windows Server 2019
7 67 (2.58%) Android
8 60 (2.31%) Apple iOS
8 60 (2.31%) Windows Server 2016
9 29 (1.12%) Windows Server 2012
10 16 (0.62%) Windows 7
11 11 (0.42%) Windows 8
12 7 (0.27%) Mac OS X
13 4 (0.15%) Ubuntu
13 4 (0.15%) Unix
13 4 (0.15%) Windows Server 2008
14 3 (0.12%) CentOS
15 2 (0.077%) tvOS
16 1 (0.039%) VMS
Processes & Methodologies
1 680 (26.23%) Problem-Solving
2 558 (21.53%) Customer Service
3 286 (11.03%) ITIL
4 235 (9.07%) Cybersecurity
5 213 (8.22%) Continuous Improvement
6 174 (6.71%) Service Delivery
7 148 (5.71%) Service Management
8 141 (5.44%) ITSM
9 125 (4.82%) ERP
10 119 (4.59%) Disaster Recovery
11 117 (4.51%) Mentoring
12 98 (3.78%) Project Delivery
13 97 (3.74%) Asset Management
14 85 (3.28%) Process Improvement
15 84 (3.24%) Time Management
16 80 (3.09%) Remote Monitoring and Management
17 73 (2.82%) Incident Management
18 64 (2.47%) Infrastructure Engineering
19 63 (2.43%) User Experience
20 61 (2.35%) Project Management
Programming Languages
1 118 (4.55%) PowerShell
2 103 (3.97%) SQL
3 17 (0.66%) JavaScript
3 17 (0.66%) Python
4 13 (0.50%) PHP
5 11 (0.42%) VBA
6 9 (0.35%) Shell Script
7 5 (0.19%) R
7 5 (0.19%) VB
8 4 (0.15%) Delphi
8 4 (0.15%) Pascal
8 4 (0.15%) VBScript
9 3 (0.12%) Bash
9 3 (0.12%) C#
9 3 (0.12%) Java
10 2 (0.077%) Google Apps Script
11 1 (0.039%) RPG
11 1 (0.039%) T-SQL
11 1 (0.039%) VB.NET
Qualifications
1 225 (8.68%) Degree
2 142 (5.48%) Microsoft Certification
3 114 (4.40%) A+ Certification
4 97 (3.74%) DBS Check
5 82 (3.16%) Security Cleared
6 52 (2.01%) Network+ Certification
7 42 (1.62%) SC Cleared
8 26 (1.00%) Microsoft Certified Professional
9 24 (0.93%) Cisco Certification
10 23 (0.89%) Azure Certification
10 23 (0.89%) CCNA
11 21 (0.81%) Postgraduate
12 16 (0.62%) Computer Science Degree
12 16 (0.62%) DV Cleared
13 14 (0.54%) ITIL Foundation Certificate
14 10 (0.39%) BPSS Clearance
14 10 (0.39%) CompTIA Security+
15 6 (0.23%) CISSP
15 6 (0.23%) HNC
15 6 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 117 (4.51%) SLA
2 92 (3.55%) Cyber Essentials
3 49 (1.89%) ISO/IEC 27001
4 47 (1.81%) GDPR
5 37 (1.43%) Cyber Essentials PLUS
6 21 (0.81%) QA
7 9 (0.35%) PCI DSS
8 5 (0.19%) Accessibility
9 4 (0.15%) 21 CFR Part 11
9 4 (0.15%) GxP
9 4 (0.15%) ISO 14001
9 4 (0.15%) ISO 9001
9 4 (0.15%) NIST
10 2 (0.077%) EMIR
11 1 (0.039%) Data Quality
11 1 (0.039%) ISO 22301
System Software
1 767 (29.59%) Active Directory
2 168 (6.48%) Hyper-V
3 136 (5.25%) VMware Infrastructure
4 17 (0.66%) Virtual Desktop
5 16 (0.62%) VMware ESXi
6 11 (0.42%) vSphere
7 10 (0.39%) BitLocker
8 9 (0.35%) Docker
9 7 (0.27%) VMware Workstation
10 6 (0.23%) Terminal Services
11 5 (0.19%) Firmware
12 4 (0.15%) VMware NSX
13 3 (0.12%) Microsoft Virtual Server
13 3 (0.12%) Virtual Machines
13 3 (0.12%) Virtual Servers
14 1 (0.039%) Terminal Server
14 1 (0.039%) XenApp
Systems Management
1 294 (11.34%) Microsoft Intune
2 46 (1.77%) SCCM
3 43 (1.66%) Jamf Pro
4 40 (1.54%) Autotask
5 18 (0.69%) Active Directory Federation Services
6 11 (0.42%) WSUS
7 9 (0.35%) Backup Exec
7 9 (0.35%) FortiGate
7 9 (0.35%) Kubernetes
8 7 (0.27%) Single Sign-On
9 6 (0.23%) vCenter Server
10 4 (0.15%) Ansible
10 4 (0.15%) Failover Clustering
11 1 (0.039%) Iperf
Vendors
1 1,194 (46.06%) Microsoft
2 179 (6.91%) VMware
3 106 (4.09%) Apple
4 89 (3.43%) Google
5 87 (3.36%) Cisco
6 78 (3.01%) Meraki
7 45 (1.74%) Fortinet
7 45 (1.74%) Veeam
8 40 (1.54%) ServiceNow
9 39 (1.50%) Fujitsu
9 39 (1.50%) Virgin Media
10 36 (1.39%) Citrix
11 32 (1.23%) SonicWALL
12 30 (1.16%) HP
12 30 (1.16%) Ubiquiti
13 22 (0.85%) Freshdesk
14 20 (0.77%) Sage
14 20 (0.77%) Sophos
15 19 (0.73%) Datto
16 15 (0.58%) Starlink