Period
to 17 July 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies in England during the 6 months to 17 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 192 224 220
Rank change year-on-year +32 -4 +1
Permanent jobs requiring an IT Support 2,503 2,625 2,753
As % of all permanent IT jobs advertised in England 1.86% 1.60% 1.65%
As % of the Job Titles category 1.94% 1.66% 1.71%
Number of salaries quoted 2,279 2,346 2,539
England median annual salary £27,500 £27,500 £26,500
Median salary % change year-on-year - +3.77% -3.64%
10th Percentile £20,000 £19,000 £19,000
90th Percentile £42,500 £43,750 £40,000
UK median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 129,074 158,172 160,851
% of permanent IT jobs with a recognized job title 95.90% 96.30% 96.24%
Number of salaries quoted 103,952 128,884 132,416
England median annual salary £51,500 £50,000 £47,500
Median salary % change year-on-year +3.00% +5.26% -
10th Percentile £28,372 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,750
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 17 July 2019.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +37 789 £30,000 - 189
South East +29 673 £27,250 +4.81% 237
North of England +25 398 £25,676 -1.25% 243
South West +19 252 £27,000 +17.39% 101
Midlands -33 213 £26,000 +4.00% 179
North West +32 202 £26,000 +4.00% 117
East of England +64 182 £26,750 -2.73% 115
Yorkshire +13 168 £25,750 -4.63% 94
West Midlands -27 123 £26,000 +4.00% 96
East Midlands -15 90 £25,500 +2.00% 83
North East +41 28 £24,000 +6.67% 32
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 July 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,516 (60.57%) Windows
2 1,206 (48.18%) Active Directory
3 1,038 (41.47%) Microsoft
4 935 (37.36%) Office 365
5 717 (28.65%) Microsoft Office
6 677 (27.05%) Windows Server
7 660 (26.37%) Windows 10
8 549 (21.93%) Windows 7
9 436 (17.42%) ITIL
10 401 (16.02%) Problem-Solving
11 392 (15.66%) VMware
12 338 (13.50%) MS Exchange
13 316 (12.62%) DNS
14 313 (12.50%) Windows Server 2012
15 291 (11.63%) Firewall
16 279 (11.15%) Hyper-V
17 272 (10.87%) DHCP
18 252 (10.07%) TCP/IP
19 244 (9.75%) SQL
20 239 (9.55%) LAN
21 230 (9.19%) VMware Infrastructure
22 223 (8.91%) Windows Server 2008
23 220 (8.79%) Finance
24 210 (8.39%) Microsoft Azure
25 201 (8.03%) Cisco
26 200 (7.99%) Microsoft Certification
27 198 (7.91%) Degree
28 193 (7.71%) WAN
29 188 (7.51%) SLA
30 183 (7.31%) Linux

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 338 (13.50%) MS Exchange
2 153 (6.11%) SharePoint
3 100 (4.00%) Exchange Server 2010
4 85 (3.40%) Exchange Server 2013
5 69 (2.76%) Skype for Business
6 48 (1.92%) IIS
7 24 (0.96%) Exchange Server 2007
8 20 (0.80%) CMS
9 13 (0.52%) Exchange Server 2003
10 12 (0.48%) IBM Domino
11 9 (0.36%) WordPress
12 8 (0.32%) IBM Notes
13 5 (0.20%) Confluence
13 5 (0.20%) SharePoint 2013
13 5 (0.20%) WebSphere
14 4 (0.16%) Apache
15 3 (0.12%) Adobe Experience Manager
15 3 (0.12%) Blackberry Enterprise Server
15 3 (0.12%) SAS
15 3 (0.12%) SharePoint 2010
Applications
1 717 (28.65%) Microsoft Office
2 114 (4.55%) Microsoft Excel
3 50 (2.00%) Microsoft PowerPoint
4 23 (0.92%) MS Visio
5 10 (0.40%) Adobe Creative Suite
6 6 (0.24%) AutoCAD
7 2 (0.080%) Acrobat
7 2 (0.080%) Pro/ENGINEER
7 2 (0.080%) PTC Creo
8 1 (0.040%) CATIA
8 1 (0.040%) InCopy
8 1 (0.040%) InDesign
8 1 (0.040%) Microsoft Project
8 1 (0.040%) Notepad++
8 1 (0.040%) Photoshop
8 1 (0.040%) SOLIDWORKS
8 1 (0.040%) S-PLUS
8 1 (0.040%) Spreadsheet
Business Applications
1 21 (0.84%) Dynamics NAV
2 6 (0.24%) Sage X3
3 5 (0.20%) Magento
3 5 (0.20%) Remedy ITSM
3 5 (0.20%) SAP Business One
4 4 (0.16%) Dynamics CRM
4 4 (0.16%) Elite 3E
5 3 (0.12%) Carpe Diem
5 3 (0.12%) Sage 200
5 3 (0.12%) SAP ERP
6 2 (0.080%) Dynamics AX
6 2 (0.080%) Dynamics GP
6 2 (0.080%) Endur
6 2 (0.080%) Exchequer
6 2 (0.080%) Infor LN
6 2 (0.080%) NetSuite
6 2 (0.080%) Oracle EBS
6 2 (0.080%) Oracle EBS R12
6 2 (0.080%) Oracle ERP
6 2 (0.080%) Oracle Payables
Cloud Services
1 935 (37.36%) Office 365
2 210 (8.39%) Microsoft Azure
3 88 (3.52%) Amazon AWS
4 39 (1.56%) G Suite
5 34 (1.36%) OneDrive
6 31 (1.24%) SaaS
7 17 (0.68%) Azure Active Directory
7 17 (0.68%) Power Platform
8 12 (0.48%) Cloud Computing
9 10 (0.40%) Adobe Creative Cloud
9 10 (0.40%) Amazon S3
10 8 (0.32%) Mimecast
11 7 (0.28%) Dropbox
11 7 (0.28%) OpenDNS
12 4 (0.16%) Google Cloud Platform
12 4 (0.16%) Serverless
12 4 (0.16%) Slack
13 3 (0.12%) Amazon EC2
14 2 (0.080%) AWS CloudFormation
14 2 (0.080%) IaaS
Communications & Networking
1 316 (12.62%) DNS
2 291 (11.63%) Firewall
3 272 (10.87%) DHCP
4 252 (10.07%) TCP/IP
5 239 (9.55%) LAN
6 193 (7.71%) WAN
7 164 (6.55%) VPN
8 156 (6.23%) VoIP
9 100 (4.00%) Wireless
10 86 (3.44%) Skype
11 85 (3.40%) VLAN
12 84 (3.36%) Wi-Fi
13 80 (3.20%) Internet
14 54 (2.16%) Remote Desktop
15 45 (1.80%) SAN
16 38 (1.52%) IP Telephony
17 29 (1.16%) NAS
18 28 (1.12%) Cisco IOS
19 27 (1.08%) Network Security
20 21 (0.84%) Cisco ASA
Database & Business Intelligence
1 170 (6.79%) SQL Server
2 25 (1.00%) SQL Server 2012
3 16 (0.64%) Power BI
4 15 (0.60%) Crystal Reports
5 14 (0.56%) MySQL
6 13 (0.52%) SQL Server 2008
6 13 (0.52%) SQL Server 2014
6 13 (0.52%) SQL Server 2016
7 11 (0.44%) SQL Server Reporting Services
8 10 (0.40%) SQL Server Integration Services
9 8 (0.32%) SQL Server 2005
10 7 (0.28%) MS Access
10 7 (0.28%) Oracle Database
10 7 (0.28%) Oracle Reports
10 7 (0.28%) Relational Database
11 6 (0.24%) Data Warehouse
12 5 (0.20%) SQL Server Analysis Services
13 3 (0.12%) Big Data
13 3 (0.12%) Oracle Database 10g
13 3 (0.12%) SAP HANA
Development Applications
1 30 (1.20%) JIRA
2 13 (0.52%) Git (software)
3 10 (0.40%) Visual Studio
4 6 (0.24%) MSI
4 6 (0.24%) Subversion
5 5 (0.20%) Oracle Forms
5 5 (0.20%) VSS/SourceSafe
6 3 (0.12%) Bitbucket
6 3 (0.12%) Team Foundation Server
7 1 (0.040%) Hudson
General
1 220 (8.79%) Finance
2 96 (3.84%) Retail
3 82 (3.28%) Telecoms
4 64 (2.56%) Law
5 62 (2.48%) Manufacturing
6 54 (2.16%) Legal
7 34 (1.36%) Marketing
8 26 (1.04%) Banking
9 24 (0.96%) Advertising
10 20 (0.80%) German Language
11 15 (0.60%) Dutch Language
12 12 (0.48%) Aerospace
13 10 (0.40%) Electronics
14 8 (0.32%) Back Office
14 8 (0.32%) Mandarin Language
15 7 (0.28%) Automotive
15 7 (0.28%) French Language
16 6 (0.24%) Games
16 6 (0.24%) Pharmaceutical
16 6 (0.24%) Turkish Language
Libraries, Frameworks & Software Standards
1 37 (1.48%) HTML
2 25 (1.00%) .NET
3 24 (0.96%) CSS
4 13 (0.52%) REST
5 12 (0.48%) Web Services
6 8 (0.32%) ASP.NET
7 7 (0.28%) Ajax
7 7 (0.28%) SOAP
8 6 (0.24%) XMPP
9 5 (0.20%) IBM Integration Bus
9 5 (0.20%) jQuery
9 5 (0.20%) WebSphere MQ
9 5 (0.20%) XML
10 4 (0.16%) EDI
10 4 (0.16%) Middleware
11 3 (0.12%) COM
11 3 (0.12%) HTML5
11 3 (0.12%) LAMP
11 3 (0.12%) Spring
11 3 (0.12%) X-Windows
Miscellaneous
1 149 (5.95%) Analytical Skills
2 100 (4.00%) Driving Licence
3 97 (3.88%) Self-Motivation
4 81 (3.24%) Video Conferencing
5 60 (2.40%) Smartphone
6 52 (2.08%) iPhone
7 44 (1.76%) Data Centre
8 42 (1.68%) iPad
9 40 (1.60%) EPoS
10 38 (1.52%) Management Information System
11 36 (1.44%) Fat Client
11 36 (1.44%) Thin Client
12 26 (1.04%) Blackberry
13 17 (0.68%) User Experience
14 14 (0.56%) CCTV
14 14 (0.56%) NHS
15 13 (0.52%) FMCG
15 13 (0.52%) Replication
16 12 (0.48%) EFT
17 11 (0.44%) Handset
Operating Systems
1 1,516 (60.57%) Windows
2 677 (27.05%) Windows Server
3 660 (26.37%) Windows 10
4 549 (21.93%) Windows 7
5 313 (12.50%) Windows Server 2012
6 223 (8.91%) Windows Server 2008
7 183 (7.31%) Linux
8 146 (5.83%) Windows 8
9 99 (3.96%) Android
10 72 (2.88%) Apple iOS
11 64 (2.56%) Mac OS X
12 60 (2.40%) Unix
13 54 (2.16%) Mac OS
14 53 (2.12%) Windows Server 2003
15 31 (1.24%) Windows XP
16 11 (0.44%) zOS
17 8 (0.32%) Windows Vista
18 7 (0.28%) Ubuntu
19 6 (0.24%) Red Hat Enterprise Linux
20 4 (0.16%) CentOS
Processes & Methodologies
1 436 (17.42%) ITIL
2 401 (16.02%) Problem-Solving
3 146 (5.83%) Mobile Device Management
4 134 (5.35%) Service Management
5 119 (4.75%) Service Delivery
6 84 (3.36%) Asset Management
7 82 (3.28%) Time Management
8 78 (3.12%) Incident Management
9 73 (2.92%) Mentoring
10 65 (2.60%) Change Management
11 62 (2.48%) Problem Management
12 61 (2.44%) ERP
13 58 (2.32%) Patch Management
14 55 (2.20%) CRM
15 51 (2.04%) Migration
16 48 (1.92%) ITSM
16 48 (1.92%) Project Management
17 47 (1.88%) Infrastructure Engineering
18 44 (1.76%) Disaster Recovery
19 41 (1.64%) Business Intelligence
Programming Languages
1 244 (9.75%) SQL
2 125 (4.99%) PowerShell
3 40 (1.60%) Java
4 36 (1.44%) C
5 28 (1.12%) JavaScript
6 27 (1.08%) C#
7 26 (1.04%) VB
8 19 (0.76%) C++
9 18 (0.72%) VBA
10 15 (0.60%) PHP
10 15 (0.60%) Python
11 13 (0.52%) Bash Shell
11 13 (0.52%) VBScript
12 11 (0.44%) PL/SQL
12 11 (0.44%) Shell Script
12 11 (0.44%) T-SQL
13 5 (0.20%) VB.NET
14 4 (0.16%) Perl
14 4 (0.16%) R
15 2 (0.080%) COBOL
Qualifications
1 200 (7.99%) Microsoft Certification
2 198 (7.91%) Degree
3 101 (4.04%) Security Cleared
4 82 (3.28%) MCSE
5 74 (2.96%) MCP
6 73 (2.92%) MCSA
7 69 (2.76%) A+ Certification
8 49 (1.96%) SC Cleared
9 46 (1.84%) Cisco Certification
10 43 (1.72%) CCNA
11 36 (1.44%) ITIL Certification
12 33 (1.32%) DV Cleared
12 33 (1.32%) MCITP
13 26 (1.04%) Computer Science Degree
14 21 (0.84%) DBS Check
15 19 (0.76%) VMware Certified Professional (VCP)
16 15 (0.60%) Network+ Certification
17 14 (0.56%) CCNP
18 10 (0.40%) MCDST
18 10 (0.40%) SSCP
Quality Assurance & Compliance
1 188 (7.51%) SLA
2 35 (1.40%) GDPR
3 30 (1.20%) ISO/IEC 27001
4 9 (0.36%) PMO
5 6 (0.24%) COBIT
5 6 (0.24%) Sarbanes-Oxley
6 5 (0.20%) PCI DSS
7 4 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.080%) Cyber Essentials
8 2 (0.080%) GxP
8 2 (0.080%) HL7
8 2 (0.080%) ISO 9001
9 1 (0.040%) Cyber Essentials PLUS
9 1 (0.040%) Data Quality
9 1 (0.040%) MiFID
9 1 (0.040%) QA
System Software
1 1,206 (48.18%) Active Directory
2 279 (11.15%) Hyper-V
3 230 (9.19%) VMware Infrastructure
4 39 (1.56%) VMware ESXi
5 38 (1.52%) XenApp
6 29 (1.16%) Virtual Servers
7 27 (1.08%) Firmware
7 27 (1.08%) Virtual Machines
8 14 (0.56%) Terminal Services
8 14 (0.56%) vSphere
8 14 (0.56%) XenDesktop
9 9 (0.36%) Microsoft Virtual Server
10 8 (0.32%) Microsoft App-V
11 6 (0.24%) BitLocker
11 6 (0.24%) VMware Workstation
12 3 (0.12%) Citrix Hypervisor
12 3 (0.12%) Virtual Desktop
12 3 (0.12%) VirtualBox
13 2 (0.080%) DFS Replication
13 2 (0.080%) Xen
Systems Management
1 150 (5.99%) SCCM
2 30 (1.20%) WSUS
3 24 (0.96%) Backup Exec
4 23 (0.92%) Microsoft Intune
5 21 (0.84%) Jamf Pro
6 14 (0.56%) Cisco CUCM
7 13 (0.52%) AirWatch
8 12 (0.48%) Norton AntiVirus
9 10 (0.40%) SCOrch
10 6 (0.24%) vCenter Server
11 5 (0.20%) DameWare
11 5 (0.20%) McAfee ePO
11 5 (0.20%) NetBackup
11 5 (0.20%) SCOM
12 4 (0.16%) Microsoft Clustering
12 4 (0.16%) Single Sign-On
13 3 (0.12%) MaaS360
13 3 (0.12%) Nessus
13 3 (0.12%) Puppet
13 3 (0.12%) ZABBIX
Vendors
1 1,038 (41.47%) Microsoft
2 392 (15.66%) VMware
3 201 (8.03%) Cisco
4 165 (6.59%) Citrix
5 140 (5.59%) Apple
6 83 (3.32%) HP
7 72 (2.88%) Veeam
8 53 (2.12%) Oracle
9 48 (1.92%) Dell
10 46 (1.84%) Adobe
11 43 (1.72%) ServiceNow
12 41 (1.64%) Meraki
13 37 (1.48%) Avaya
14 36 (1.44%) Symantec
15 34 (1.36%) McAfee
16 30 (1.20%) SAP
17 28 (1.12%) Google
18 26 (1.04%) SonicWALL
19 21 (0.84%) Polycom
20 19 (0.76%) Sage