Period
to 23 November 2017

The median annual salary for an IT Support was £26,500 in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 203 203 228
Rank change year-on-year 0 +25 -19
Permanent jobs requiring an IT Support 2864 3038 3066
As % of all permanent IT jobs advertised in England 1.70% 1.70% 1.50%
As % of the Job Titles category 1.77% 1.76% 1.55%
Number of salaries quoted 2467 2809 2804
England median annual salary £26,500 £27,500 £25,500
Median salary % change year-on-year -3.64% +7.84% -5.19%
10th Percentile £19,000 £19,000 £18,625
90th Percentile £42,000 £43,500 £41,750
UK median annual salary £26,500 £27,500 £25,000
% change year-on-year -3.64% +10.00% -5.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161572 172869 197438
% of permanent IT jobs with a recognized job title 95.72% 96.50% 96.51%
Number of salaries quoted 130677 145836 165635
England median annual salary £50,000 £47,500 £46,377
Median salary % change year-on-year +5.26% +2.42% +3.06%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 23 November 2017.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 938 £31,000 +3.33% 55
South East +27 769 £25,000 -9.09% 56
North of England -14 426 £24,000 +2.13% 45
Midlands -29 285 £24,000 +2.13% 31
East of England +18 232 £26,500 +3.92% 26
South West -21 222 £24,000 -4.00% 19
Yorkshire -2 209 £25,000 +2.04% 11
North West -19 208 £23,500 +4.44% 34
West Midlands -40 170 £25,000 +6.38% 25
East Midlands +23 115 £22,500 -5.46% 6
North East -10 9 £21,000 -6.67%
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring IT Support in the job title.

1 2044 (71.37%) Windows
2 1549 (54.09%) Active Directory
3 1344 (46.93%) Microsoft
4 964 (33.66%) Windows Server
5 771 (26.92%) Office 365
6 756 (26.40%) Microsoft Office
7 706 (24.65%) VMware
8 690 (24.09%) Windows 7
9 641 (22.38%) MS Exchange
10 597 (20.84%) ITIL
11 517 (18.05%) Windows Server 2012
12 516 (18.02%) Windows Server 2008
13 460 (16.06%) Windows 10
14 412 (14.39%) SQL
15 403 (14.07%) Finance
16 401 (14.00%) DNS
17 387 (13.51%) VMware Infrastructure
18 374 (13.06%) Firewall
19 336 (11.73%) DHCP
20 318 (11.10%) Hyper-V
21 317 (11.07%) TCP/IP
22 314 (10.96%) Degree
23 301 (10.51%) Microsoft Certification
24 296 (10.34%) Citrix
25 276 (9.64%) LAN
26 275 (9.60%) Cisco
27 272 (9.50%) Exchange Server 2010
28 265 (9.25%) Windows 8
29 251 (8.76%) WAN
30 247 (8.62%) Linux

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 641 (22.38%) MS Exchange
2 272 (9.50%) Exchange Server 2010
3 212 (7.40%) SharePoint
4 114 (3.98%) Exchange Server 2013
4 114 (3.98%) Skype for Business
5 84 (2.93%) IIS
6 67 (2.34%) Exchange Server 2007
7 25 (0.87%) Blackberry Enterprise Server
7 25 (0.87%) Exchange Server 2003
8 20 (0.70%) WordPress
9 13 (0.45%) Apache
10 12 (0.42%) IBM Notes
11 10 (0.35%) Tomcat
12 7 (0.24%) JBoss
12 7 (0.24%) Moodle
13 6 (0.21%) SharePoint 2013
14 4 (0.14%) Adobe Experience Manager
14 4 (0.14%) CMS
14 4 (0.14%) OpenStack
14 4 (0.14%) SharePoint Server
Applications
1 756 (26.40%) Microsoft Office
2 110 (3.84%) Microsoft Excel
3 49 (1.71%) Microsoft PowerPoint
4 15 (0.52%) Adobe Creative Suite
5 13 (0.45%) MS Visio
6 9 (0.31%) AutoCAD
7 4 (0.14%) Adobe Captivate
7 4 (0.14%) Spreadsheet
8 3 (0.10%) Maya
8 3 (0.10%) Microsoft Project
8 3 (0.10%) SOLIDWORKS
9 2 (0.070%) Photoshop
9 2 (0.070%) Revit
10 1 (0.035%) Acrobat
10 1 (0.035%) Adobe Illustrator
10 1 (0.035%) CINEMA 4D
10 1 (0.035%) Vectorworks
Business Applications
1 59 (2.06%) ION MarketView
2 20 (0.70%) Dynamics CRM
3 17 (0.59%) Eikon
4 12 (0.42%) WebTrends
5 8 (0.28%) Dynamics NAV
5 8 (0.28%) Sage X3
6 6 (0.21%) SAP CRM
7 5 (0.17%) SAP Business One
8 4 (0.14%) Remedy ITSM
8 4 (0.14%) SAP ERP
9 3 (0.10%) Epicor Vantage
9 3 (0.10%) Sage 1000
9 3 (0.10%) Salesforce.com CRM
9 3 (0.10%) Unit4 Business World
10 2 (0.070%) Eloqua
10 2 (0.070%) Magento
10 2 (0.070%) Oracle ERP
10 2 (0.070%) Sage 200
10 2 (0.070%) SystmOne
10 2 (0.070%) Temenos T24
Cloud Services
1 771 (26.92%) Office 365
2 218 (7.61%) Microsoft Azure
3 53 (1.85%) Amazon AWS
4 48 (1.68%) IaaS
5 30 (1.05%) Mimecast
6 29 (1.01%) G Suite
7 27 (0.94%) Azure Active Directory
7 27 (0.94%) PaaS
8 23 (0.80%) SaaS
9 15 (0.52%) Google Analytics
9 15 (0.52%) OneDrive
10 8 (0.28%) Amazon EC2
10 8 (0.28%) Slack
11 7 (0.24%) Adobe Creative Cloud
12 5 (0.17%) Cloud Computing
13 4 (0.14%) Amazon S3
13 4 (0.14%) GitHub
13 4 (0.14%) Virtual Private Cloud
14 3 (0.10%) Dropbox
15 2 (0.070%) Google Drive
Communications & Networking
1 401 (14.00%) DNS
2 374 (13.06%) Firewall
3 336 (11.73%) DHCP
4 317 (11.07%) TCP/IP
5 276 (9.64%) LAN
6 251 (8.76%) WAN
7 223 (7.79%) VPN
8 134 (4.68%) VoIP
9 107 (3.74%) Skype
9 107 (3.74%) Wireless
10 106 (3.70%) VLAN
11 92 (3.21%) SAN
12 81 (2.83%) Internet
13 65 (2.27%) Wi-Fi
14 52 (1.82%) MPLS
15 46 (1.61%) Remote Desktop
16 38 (1.33%) SMS
17 34 (1.19%) Network Security
18 25 (0.87%) Intranet
19 24 (0.84%) SSL
Database & Business Intelligence
1 219 (7.65%) SQL Server
2 28 (0.98%) Crystal Reports
3 24 (0.84%) MySQL
4 16 (0.56%) SQL Server 2008
5 10 (0.35%) Oracle Database
6 9 (0.31%) Relational Database
6 9 (0.31%) SQL Server 2012
7 6 (0.21%) SQL Server Reporting Services
8 5 (0.17%) Amazon RDS
8 5 (0.17%) PostgreSQL
9 4 (0.14%) GIS
9 4 (0.14%) Oracle Reports
9 4 (0.14%) QlikView
9 4 (0.14%) SQL Server 2014
10 3 (0.10%) Amazon Redshift
10 3 (0.10%) Blockchain
10 3 (0.10%) CorVu
10 3 (0.10%) SQL Server 2005
11 2 (0.070%) Endeca
11 2 (0.070%) SQL Server Integration Services
Development Applications
1 18 (0.63%) JIRA
2 11 (0.38%) Git (software)
3 8 (0.28%) Team Foundation Server
4 4 (0.14%) TeamCity
5 2 (0.070%) FrontPage
5 2 (0.070%) JUnit
5 2 (0.070%) MSI
5 2 (0.070%) Talend Open Studio
6 1 (0.035%) AutoIt
6 1 (0.035%) Bitbucket
6 1 (0.035%) Bugzilla
6 1 (0.035%) Jenkins
6 1 (0.035%) Vagrant
6 1 (0.035%) Visual Studio Team System
General
1 403 (14.07%) Finance
2 183 (6.39%) Banking
3 136 (4.75%) Investment Banking
4 132 (4.61%) Retail Banking
5 113 (3.95%) Front Office
6 104 (3.63%) Telecoms
7 80 (2.79%) Legal
8 74 (2.58%) Manufacturing
9 66 (2.30%) Retail
10 65 (2.27%) Law
11 64 (2.23%) Back Office
12 52 (1.82%) Marketing
13 49 (1.71%) Advertising
14 45 (1.57%) Games
15 14 (0.49%) German Language
16 12 (0.42%) Publishing
17 11 (0.38%) Financial Institution
18 9 (0.31%) Billing
18 9 (0.31%) Electronics
18 9 (0.31%) Spanish Language
Libraries, Frameworks & Software Standards
1 52 (1.82%) HTML
2 32 (1.12%) .NET
3 30 (1.05%) CSS
4 17 (0.59%) XML
5 16 (0.56%) Web Services
6 10 (0.35%) AngularJS
7 6 (0.21%) FIX Protocol
7 6 (0.21%) Software Packaging
7 6 (0.21%) Velocity
8 5 (0.17%) COM
8 5 (0.17%) J2EE
8 5 (0.17%) jQuery
9 4 (0.14%) ASP.NET
9 4 (0.14%) LAMP
9 4 (0.14%) Middleware
9 4 (0.14%) Natural Language Processing
9 4 (0.14%) REST
9 4 (0.14%) XSLT
10 3 (0.10%) JSON
10 3 (0.10%) X-Windows
Miscellaneous
1 244 (8.52%) Analytical Skills
2 145 (5.06%) Driving Licence
3 122 (4.26%) Computer Science
4 89 (3.11%) Blackberry
5 79 (2.76%) iPad
6 67 (2.34%) Foreign Exchange (FX)
7 63 (2.20%) Data Centre
8 52 (1.82%) iPhone
9 50 (1.75%) Equities
10 48 (1.68%) Video Conferencing
11 42 (1.47%) Smartphone
12 37 (1.29%) Management Information System
13 35 (1.22%) Hedge funds
14 28 (0.98%) Fat Client
14 28 (0.98%) Thin Client
15 25 (0.87%) User Experience
16 22 (0.77%) Replication
17 18 (0.63%) EPoS
18 17 (0.59%) CCTV
18 17 (0.59%) RSA SecurID
Operating Systems
1 2044 (71.37%) Windows
2 964 (33.66%) Windows Server
3 690 (24.09%) Windows 7
4 517 (18.05%) Windows Server 2012
5 516 (18.02%) Windows Server 2008
6 460 (16.06%) Windows 10
7 265 (9.25%) Windows 8
8 247 (8.62%) Linux
9 125 (4.36%) Mac OS X
10 124 (4.33%) Windows Server 2003
11 123 (4.29%) Windows XP
12 108 (3.77%) Android
13 106 (3.70%) Unix
14 89 (3.11%) Apple iOS
15 44 (1.54%) Mac OS
16 33 (1.15%) Red Hat Enterprise Linux
17 25 (0.87%) Ubuntu
18 21 (0.73%) CentOS
19 16 (0.56%) Windows Phone
20 11 (0.38%) Windows Vista
Processes & Methodologies
1 597 (20.84%) ITIL
2 222 (7.75%) Asset Management
3 137 (4.78%) Wealth Management
4 136 (4.75%) Incident Management
5 118 (4.12%) Service Delivery
6 112 (3.91%) CRM
7 106 (3.70%) Service Management
8 103 (3.60%) Problem Management
9 92 (3.21%) Time Management
10 85 (2.97%) Project Management
11 81 (2.83%) Continuous Improvement
12 79 (2.76%) Disaster Recovery
13 78 (2.72%) ERP
14 73 (2.55%) Process Improvement
15 70 (2.44%) Stakeholder Management
16 67 (2.34%) Mentoring
17 57 (1.99%) Change Management
17 57 (1.99%) Document Management
18 52 (1.82%) ITIL V3
19 46 (1.61%) ITSM
Programming Languages
1 412 (14.39%) SQL
2 94 (3.28%) PowerShell
3 42 (1.47%) JavaScript
4 37 (1.29%) C#
5 31 (1.08%) C
6 25 (0.87%) Java
7 18 (0.63%) T-SQL
8 17 (0.59%) Bash Shell
9 12 (0.42%) PHP
9 12 (0.42%) PL/SQL
10 11 (0.38%) Shell Script
10 11 (0.38%) VBScript
11 10 (0.35%) Python
11 10 (0.35%) VB
12 9 (0.31%) VBA
13 8 (0.28%) C++
14 4 (0.14%) Perl
15 2 (0.070%) Delphi
15 2 (0.070%) VB.NET
16 1 (0.035%) RPG
Qualifications
1 314 (10.96%) Degree
2 301 (10.51%) Microsoft Certification
3 211 (7.37%) MCSE
4 149 (5.20%) Cisco Certification
5 140 (4.89%) MCSA
6 138 (4.82%) MCP
7 123 (4.29%) CCNA
8 71 (2.48%) A+ Certification
9 63 (2.20%) Computer Science Degree
10 44 (1.54%) DBS Check
10 44 (1.54%) MCITP
11 43 (1.50%) Security Cleared
12 39 (1.36%) CCNP
12 39 (1.36%) ITIL Certification
13 26 (0.91%) SC Cleared
14 22 (0.77%) CCA
14 22 (0.77%) Citrix Certification
15 21 (0.73%) Master's Degree
16 16 (0.56%) Network+ Certification
17 15 (0.52%) MCTS
Quality Assurance & Compliance
1 224 (7.82%) SLA
2 31 (1.08%) ISO/IEC 27001
3 14 (0.49%) QA
4 7 (0.24%) PCI DSS
5 6 (0.21%) ISO 9001
5 6 (0.21%) ISO/IEC 20000
6 5 (0.17%) COBIT
6 5 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 5 (0.17%) PMO
7 4 (0.14%) BS25999
8 3 (0.10%) Sarbanes-Oxley
9 2 (0.070%) Data Quality
9 2 (0.070%) GDPR
10 1 (0.035%) Cyber Essentials
10 1 (0.035%) Cyber Essentials PLUS
10 1 (0.035%) JSP 440
System Software
1 1549 (54.09%) Active Directory
2 387 (13.51%) VMware Infrastructure
3 318 (11.10%) Hyper-V
4 91 (3.18%) vSphere
5 59 (2.06%) XenApp
6 53 (1.85%) VMware ESXi
7 37 (1.29%) Terminal Services
8 28 (0.98%) Virtual Servers
8 28 (0.98%) XenDesktop
9 25 (0.87%) Virtual Machines
10 16 (0.56%) VirtualBox
11 15 (0.52%) Virtual Desktop
12 14 (0.49%) VMware Workstation
13 13 (0.45%) Microsoft Virtual Server
14 5 (0.17%) Firmware
14 5 (0.17%) OpenSIPS
14 5 (0.17%) Terminal Server
14 5 (0.17%) VMware Server
15 3 (0.10%) Docker
16 2 (0.070%) KVM
Systems Management
1 188 (6.56%) SCCM
2 48 (1.68%) WSUS
3 32 (1.12%) Backup Exec
4 26 (0.91%) SCOM
4 26 (0.91%) Systems Management Server (SMS)
4 26 (0.91%) vCenter Server
5 24 (0.84%) AirWatch
6 9 (0.31%) Symantec Endpoint Protection
7 8 (0.28%) Norton AntiVirus
8 7 (0.24%) Cisco CUCM
8 7 (0.24%) Microsoft Clustering
8 7 (0.24%) Nagios
9 6 (0.21%) SCVMM
10 5 (0.17%) Jamf Pro
11 4 (0.14%) Ansible
11 4 (0.14%) cPanel
11 4 (0.14%) PaperCut
12 3 (0.10%) Microsoft Intune
12 3 (0.10%) Opscode Chef
12 3 (0.10%) Plesk
Vendors
1 1344 (46.93%) Microsoft
2 706 (24.65%) VMware
3 296 (10.34%) Citrix
4 275 (9.60%) Cisco
5 167 (5.83%) Apple
6 93 (3.25%) HP
7 77 (2.69%) Veeam
8 68 (2.37%) Google
9 62 (2.16%) Dell
10 60 (2.09%) ION Trading
11 50 (1.75%) Oracle
12 43 (1.50%) Avaya
13 41 (1.43%) Adobe
14 39 (1.36%) McAfee
14 39 (1.36%) SAP
14 39 (1.36%) Sophos
15 35 (1.22%) Bloomberg
15 35 (1.22%) Red Hat
16 34 (1.19%) iManage
17 32 (1.12%) Symantec