Period
to 21 August 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies in England during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 212 213 216
Rank change year-on-year +1 +3 +16
Permanent jobs requiring an IT Support 2,625 2,803 3,015
As % of all permanent IT jobs advertised in England 1.66% 1.69% 1.62%
As % of the Job Titles category 1.73% 1.76% 1.68%
Number of salaries quoted 2,325 2,504 2,809
England median annual salary £27,500 £27,000 £27,500
Median salary % change year-on-year +1.85% -1.82% +5.77%
10th Percentile £19,250 £19,000 £19,000
90th Percentile £44,800 £40,000 £43,750
UK median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 151,854 159,106 179,402
% of permanent IT jobs with a recognized job title 96.24% 96.06% 96.63%
Number of salaries quoted 123,225 129,179 152,485
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 21 August 2018.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 855 £30,000 - 98
South East -11 681 £26,000 +1.96% 102
North of England -6 356 £25,000 +2.04% 136
Midlands +34 333 £25,437 +5.99% 81
South West +28 209 £23,000 -4.17% 41
North West +24 209 £24,000 +4.35% 78
East of England -1 196 £27,500 +3.77% 62
West Midlands +23 184 £26,000 +4.00% 51
East Midlands +43 149 £25,000 +4.17% 30
Yorkshire -31 134 £26,500 +1.92% 46
North East -9 13 £21,750 +3.57% 12
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 August 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,778 (67.73%) Windows
2 1,340 (51.05%) Active Directory
3 1,167 (44.46%) Microsoft
4 818 (31.16%) Windows Server
5 783 (29.83%) Microsoft Office
6 737 (28.08%) Office 365
7 601 (22.90%) Windows 7
8 600 (22.86%) Windows 10
9 481 (18.32%) VMware
10 455 (17.33%) ITIL
11 418 (15.92%) Problem-Solving
12 417 (15.89%) Windows Server 2012
13 392 (14.93%) MS Exchange
14 372 (14.17%) TCP/IP
15 363 (13.83%) Firewall
16 347 (13.22%) DNS
17 333 (12.69%) Windows Server 2008
18 329 (12.53%) SQL
19 299 (11.39%) DHCP
20 288 (10.97%) VMware Infrastructure
21 278 (10.59%) Finance
22 266 (10.13%) Citrix
22 266 (10.13%) Microsoft Certification
23 258 (9.83%) Hyper-V
24 252 (9.60%) LAN
25 247 (9.41%) Linux
26 227 (8.65%) Degree
27 222 (8.46%) VPN
28 214 (8.15%) WAN
28 214 (8.15%) SLA

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 392 (14.93%) MS Exchange
2 175 (6.67%) SharePoint
3 107 (4.08%) Exchange Server 2010
4 91 (3.47%) Exchange Server 2013
5 78 (2.97%) Skype for Business
6 65 (2.48%) IIS
7 23 (0.88%) SharePoint 2013
8 20 (0.76%) Exchange Server 2007
9 17 (0.65%) CMS
10 14 (0.53%) Exchange Server 2003
10 14 (0.53%) WebSphere
11 13 (0.50%) Tomcat
12 11 (0.42%) Apache
12 11 (0.42%) Confluence
13 8 (0.30%) IBM Notes
13 8 (0.30%) WebLogic
14 7 (0.27%) Blackberry Enterprise Server
14 7 (0.27%) SharePoint 2010
15 6 (0.23%) JBoss
15 6 (0.23%) Umbraco
Applications
1 783 (29.83%) Microsoft Office
2 110 (4.19%) Microsoft Excel
3 43 (1.64%) Microsoft PowerPoint
4 15 (0.57%) MS Visio
5 5 (0.19%) AutoCAD
5 5 (0.19%) Spreadsheet
6 3 (0.11%) CATIA
7 2 (0.076%) Acrobat
7 2 (0.076%) Adobe Creative Suite
7 2 (0.076%) Photoshop
7 2 (0.076%) Siemens NX
7 2 (0.076%) SOLIDWORKS
7 2 (0.076%) Windchill
8 1 (0.038%) Adobe Premiere
8 1 (0.038%) InfoPath
8 1 (0.038%) Maya
8 1 (0.038%) Microsoft Project
8 1 (0.038%) PTC Creo
8 1 (0.038%) QuarkXPress
8 1 (0.038%) S-PLUS
Business Applications
1 18 (0.69%) Dynamics AX
2 16 (0.61%) Dynamics CRM
3 13 (0.50%) Remedy ITSM
3 13 (0.50%) SAP Business One
4 10 (0.38%) NetSuite
5 7 (0.27%) Cognos TM1
6 5 (0.19%) Dynamics NAV
6 5 (0.19%) Maximo
7 4 (0.15%) TRIRIGA
8 3 (0.11%) Eikon
8 3 (0.11%) iTrent
8 3 (0.11%) SAP ERP
9 2 (0.076%) Magento
9 2 (0.076%) SAP Hybris
9 2 (0.076%) SAP R/3
9 2 (0.076%) SystmOne
9 2 (0.076%) Unit4 Business World
10 1 (0.038%) Oracle Applications
10 1 (0.038%) SAP HR
10 1 (0.038%) SAP MM
Cloud Services
1 737 (28.08%) Office 365
2 161 (6.13%) Microsoft Azure
3 66 (2.51%) Amazon AWS
4 44 (1.68%) Mimecast
5 32 (1.22%) G Suite
6 29 (1.10%) Azure Active Directory
7 17 (0.65%) IaaS
8 15 (0.57%) Adobe Creative Cloud
8 15 (0.57%) OneDrive
8 15 (0.57%) SaaS
9 14 (0.53%) Cloud Computing
10 9 (0.34%) Slack
11 5 (0.19%) GitHub
11 5 (0.19%) Google Cloud Platform
12 4 (0.15%) Amazon EC2
12 4 (0.15%) Dropbox
13 3 (0.11%) Amazon S3
13 3 (0.11%) Dynamics 365
14 2 (0.076%) PaaS
14 2 (0.076%) Trello
Communications & Networking
1 372 (14.17%) TCP/IP
2 363 (13.83%) Firewall
3 347 (13.22%) DNS
4 299 (11.39%) DHCP
5 252 (9.60%) LAN
6 222 (8.46%) VPN
7 214 (8.15%) WAN
8 139 (5.30%) VoIP
9 122 (4.65%) Wireless
10 91 (3.47%) SAN
10 91 (3.47%) VLAN
11 87 (3.31%) Internet
12 77 (2.93%) Skype
13 76 (2.90%) Wi-Fi
14 48 (1.83%) Remote Desktop
15 34 (1.30%) IP Telephony
16 30 (1.14%) SMS
17 28 (1.07%) IPsec
18 22 (0.84%) Intranet
19 21 (0.80%) Network Security
Database & Business Intelligence
1 209 (7.96%) SQL Server
2 28 (1.07%) MySQL
3 23 (0.88%) Relational Database
4 21 (0.80%) Crystal Reports
5 20 (0.76%) SQL Server 2008
6 15 (0.57%) SQL Server Reporting Services
7 13 (0.50%) SQL Server 2012
8 10 (0.38%) Data Warehouse
9 9 (0.34%) SQL Server Integration Services
10 8 (0.30%) SQL Server 2014
11 6 (0.23%) SQL Server 2005
12 5 (0.19%) Amazon RDS
12 5 (0.19%) Big Data
12 5 (0.19%) BusinessObjects
12 5 (0.19%) Oracle Database
12 5 (0.19%) SQL Server 2016
13 4 (0.15%) Hadoop
13 4 (0.15%) MS Access
14 3 (0.11%) FileMaker
14 3 (0.11%) GIS
Development Applications
1 15 (0.57%) JIRA
2 9 (0.34%) Visual Studio
3 4 (0.15%) Bitbucket
3 4 (0.15%) Subversion
4 2 (0.076%) FrontPage
4 2 (0.076%) Git (software)
4 2 (0.076%) Jenkins
4 2 (0.076%) SonarQube
4 2 (0.076%) Sonatype Nexus
4 2 (0.076%) SQL Server Management Studio (SSMS)
4 2 (0.076%) TortoiseSVN
5 1 (0.038%) Atlassian Bamboo
5 1 (0.038%) Dreamweaver
5 1 (0.038%) PyCharm
General
1 278 (10.59%) Finance
2 120 (4.57%) Retail
3 101 (3.85%) Telecoms
4 87 (3.31%) Legal
5 85 (3.24%) Manufacturing
6 78 (2.97%) Banking
7 57 (2.17%) Law
8 33 (1.26%) Investment Banking
9 29 (1.10%) Marketing
10 27 (1.03%) Advertising
11 23 (0.88%) Automotive
12 21 (0.80%) Publishing
13 19 (0.72%) Back Office
14 18 (0.69%) French Language
14 18 (0.69%) German Language
15 16 (0.61%) Games
16 14 (0.53%) Electronics
17 12 (0.46%) Spanish Language
18 11 (0.42%) Front Office
19 10 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 34 (1.30%) .NET
2 30 (1.14%) HTML
3 23 (0.88%) Web Services
4 19 (0.72%) CSS
5 15 (0.57%) LDAP
6 13 (0.50%) ASP.NET
7 12 (0.46%) WebSphere MQ
8 10 (0.38%) Middleware
9 9 (0.34%) 802.1X
9 9 (0.34%) XML
10 5 (0.19%) WAP
11 4 (0.15%) Flash
11 4 (0.15%) LAMP
11 4 (0.15%) WSH
12 3 (0.11%) EDI
12 3 (0.11%) Mason
12 3 (0.11%) Rendezvous
13 2 (0.076%) jQuery
13 2 (0.076%) Software Packaging
13 2 (0.076%) WPF
Miscellaneous
1 152 (5.79%) Self-Motivation
2 127 (4.84%) Analytical Skills
3 115 (4.38%) Driving Licence
4 70 (2.67%) Data Centre
5 61 (2.32%) Fat Client
5 61 (2.32%) Thin Client
6 59 (2.25%) Management Information System
7 55 (2.10%) Computer Science
8 48 (1.83%) iPad
9 45 (1.71%) iPhone
9 45 (1.71%) Video Conferencing
10 31 (1.18%) EPoS
11 29 (1.10%) Blackberry
11 29 (1.10%) Fintech
12 28 (1.07%) Data Protection Act
12 28 (1.07%) Smartphone
13 25 (0.95%) NHS
13 25 (0.95%) Replication
14 18 (0.69%) User Experience
15 17 (0.65%) Clustering
Operating Systems
1 1,778 (67.73%) Windows
2 818 (31.16%) Windows Server
3 601 (22.90%) Windows 7
4 600 (22.86%) Windows 10
5 417 (15.89%) Windows Server 2012
6 333 (12.69%) Windows Server 2008
7 247 (9.41%) Linux
8 165 (6.29%) Windows 8
9 116 (4.42%) Mac OS X
10 89 (3.39%) Apple iOS
11 71 (2.70%) Android
12 62 (2.36%) Windows Server 2003
13 47 (1.79%) Mac OS
14 45 (1.71%) Windows XP
15 36 (1.37%) Unix
16 23 (0.88%) Red Hat Enterprise Linux
17 19 (0.72%) Ubuntu
18 9 (0.34%) CentOS
19 8 (0.30%) Windows Vista
20 7 (0.27%) Oracle Linux
Processes & Methodologies
1 455 (17.33%) ITIL
2 418 (15.92%) Problem-Solving
3 120 (4.57%) Incident Management
4 118 (4.50%) Service Management
5 90 (3.43%) Project Management
6 89 (3.39%) Infrastructure Engineering
7 84 (3.20%) Time Management
8 81 (3.09%) ITSM
9 79 (3.01%) CRM
10 76 (2.90%) Service Delivery
11 74 (2.82%) ERP
12 73 (2.78%) Cybersecurity
12 73 (2.78%) Information Security
13 72 (2.74%) Problem Management
14 70 (2.67%) Mentoring
15 69 (2.63%) Asset Management
16 68 (2.59%) Change Management
17 55 (2.10%) Disaster Recovery
18 54 (2.06%) ITIL V3
19 51 (1.94%) Mathematics
Programming Languages
1 329 (12.53%) SQL
2 84 (3.20%) PowerShell
3 46 (1.75%) C
4 36 (1.37%) C#
5 20 (0.76%) JavaScript
6 19 (0.72%) T-SQL
6 19 (0.72%) VB
7 17 (0.65%) VBScript
8 16 (0.61%) Java
9 13 (0.50%) PHP
9 13 (0.50%) VBA
10 10 (0.38%) Python
11 6 (0.23%) PL/SQL
12 5 (0.19%) Bash Shell
12 5 (0.19%) SOQL
13 4 (0.15%) Perl
14 3 (0.11%) FoxPro (VFP)
15 2 (0.076%) C++
16 1 (0.038%) Apple Swift
16 1 (0.038%) Shell Script
Qualifications
1 266 (10.13%) Microsoft Certification
2 227 (8.65%) Degree
3 146 (5.56%) MCSE
4 130 (4.95%) MCP
5 109 (4.15%) MCSA
6 78 (2.97%) Cisco Certification
7 76 (2.90%) CCNA
8 55 (2.10%) A+ Certification
9 48 (1.83%) ITIL Certification
10 46 (1.75%) CISSP
11 45 (1.71%) Security Cleared
12 39 (1.49%) MCITP
13 35 (1.33%) MCTS
14 34 (1.30%) CompTIA Security+
14 34 (1.30%) DBS Check
15 33 (1.26%) CEH
15 33 (1.26%) CISMP
15 33 (1.26%) GIAC
16 32 (1.22%) Computer Science Degree
17 25 (0.95%) SC Cleared
Quality Assurance & Compliance
1 214 (8.15%) SLA
2 50 (1.90%) ISO/IEC 27001
3 27 (1.03%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 23 (0.88%) GDPR
5 12 (0.46%) PMO
6 10 (0.38%) QA
7 6 (0.23%) PCI DSS
8 5 (0.19%) Cyber Essentials
9 3 (0.11%) ISO/IEC 20000
10 2 (0.076%) GMP
11 1 (0.038%) Cyber Essentials PLUS
11 1 (0.038%) ISO 9001
11 1 (0.038%) Sarbanes-Oxley
System Software
1 1,340 (51.05%) Active Directory
2 288 (10.97%) VMware Infrastructure
3 258 (9.83%) Hyper-V
4 54 (2.06%) XenApp
5 46 (1.75%) Virtual Machines
6 44 (1.68%) vSphere
7 39 (1.49%) Virtual Servers
8 25 (0.95%) Terminal Services
9 20 (0.76%) VMware ESXi
10 18 (0.69%) XenDesktop
11 12 (0.46%) VirtualBox
12 11 (0.42%) Virtual Desktop
13 9 (0.34%) Microsoft Virtual Server
14 6 (0.23%) XenServer
15 5 (0.19%) BitLocker
15 5 (0.19%) Firmware
15 5 (0.19%) Snort
15 5 (0.19%) VMware Workstation
16 4 (0.15%) ProxySG
16 4 (0.15%) Terminal Server
Systems Management
1 169 (6.44%) SCCM
2 42 (1.60%) Backup Exec
3 36 (1.37%) Systems Management Server (SMS)
4 27 (1.03%) SCOM
5 26 (0.99%) Norton AntiVirus
6 25 (0.95%) WSUS
7 16 (0.61%) Jamf Pro
8 12 (0.46%) Symantec Endpoint Protection
9 10 (0.38%) FortiGate
9 10 (0.38%) Microsoft Intune
10 9 (0.34%) IBM BigFix
10 9 (0.34%) Nagios
11 8 (0.30%) Microsoft Clustering
11 8 (0.30%) Oracle Enterprise Manager
12 7 (0.27%) Single Sign-On
13 6 (0.23%) AirWatch
13 6 (0.23%) Failover Clustering
14 5 (0.19%) SmoothWall
14 5 (0.19%) Snorby
14 5 (0.19%) Suricata
Vendors
1 1,167 (44.46%) Microsoft
2 481 (18.32%) VMware
3 266 (10.13%) Citrix
4 200 (7.62%) Cisco
5 158 (6.02%) Apple
6 80 (3.05%) Oracle
7 69 (2.63%) HP
8 53 (2.02%) SAP
9 52 (1.98%) Symantec
10 50 (1.90%) Google
11 46 (1.75%) Intel
11 46 (1.75%) Veeam
12 44 (1.68%) Dell
13 41 (1.56%) Adobe
14 40 (1.52%) ServiceNow
15 37 (1.41%) Avaya
16 29 (1.10%) Sophos
17 28 (1.07%) Sage
18 25 (0.95%) NetApp
19 24 (0.91%) SolarWinds