Period
to 13 December 2018

The median annual salary for an IT Support was £28,000 in advertised job vacancies in England during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 206 212 206
Rank change year-on-year +6 -6 +26
Permanent jobs requiring an IT Support 2,562 2,813 2,968
As % of all permanent IT jobs advertised in England 1.73% 1.67% 1.70%
As % of the Job Titles category 1.80% 1.74% 1.76%
Number of salaries quoted 2,285 2,421 2,742
England median annual salary £28,000 £26,500 £27,500
Median salary % change year-on-year +5.66% -3.64% +7.84%
10th Percentile £19,500 £19,000 £19,000
90th Percentile £43,750 £42,500 £42,500
UK median annual salary £27,500 £26,500 £27,000
% change year-on-year +3.77% -1.85% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 142,380 161,499 168,572
% of permanent IT jobs with a recognized job title 95.93% 95.97% 96.60%
Number of salaries quoted 115,418 130,997 141,909
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +1.06%
10th Percentile £28,000 £27,500 £27,375
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 13 December 2018.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +37 987 £31,000 - 88
South East -30 547 £26,000 +4.00% 111
North of England +21 378 £24,000 - 141
North West +21 236 £22,500 -4.26% 78
South West +16 224 £23,500 -2.08% 45
Midlands +12 221 £26,000 +8.33% 91
East of England +10 212 £30,000 +13.21% 54
West Midlands -1 132 £26,000 +4.00% 50
Yorkshire -25 107 £25,000 - 47
East Midlands -1 89 £25,000 +11.11% 41
North East +24 35 £26,500 +17.78% 16
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 December 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,757 (68.58%) Windows
2 1,291 (50.39%) Active Directory
3 1,080 (42.15%) Microsoft
4 798 (31.15%) Windows Server
5 753 (29.39%) Office 365
6 723 (28.22%) Microsoft Office
7 611 (23.85%) Windows 10
8 605 (23.61%) Windows 7
9 493 (19.24%) ITIL
10 467 (18.23%) VMware
11 385 (15.03%) Firewall
11 385 (15.03%) Problem-Solving
12 381 (14.87%) MS Exchange
13 369 (14.40%) Windows Server 2012
14 321 (12.53%) Windows Server 2008
15 315 (12.30%) TCP/IP
16 310 (12.10%) Citrix
17 285 (11.12%) DNS
18 265 (10.34%) DHCP
19 255 (9.95%) VMware Infrastructure
20 254 (9.91%) LAN
21 248 (9.68%) Cisco
22 229 (8.94%) SQL
23 224 (8.74%) Finance
24 223 (8.70%) Linux
25 221 (8.63%) SLA
26 220 (8.59%) WAN
27 207 (8.08%) Microsoft Certification
28 193 (7.53%) Degree
29 186 (7.26%) Hyper-V

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 381 (14.87%) MS Exchange
2 163 (6.36%) SharePoint
3 101 (3.94%) Exchange Server 2010
4 95 (3.71%) Exchange Server 2013
5 71 (2.77%) Skype for Business
6 45 (1.76%) IIS
7 22 (0.86%) SharePoint 2013
8 16 (0.62%) Blackberry Enterprise Server
8 16 (0.62%) Exchange Server 2003
8 16 (0.62%) Exchange Server 2007
9 12 (0.47%) Apache
9 12 (0.47%) IBM Notes
10 11 (0.43%) CMS
11 9 (0.35%) IBM Domino
12 8 (0.31%) nginx
13 7 (0.27%) SharePoint 2010
13 7 (0.27%) Tomcat
14 6 (0.23%) Site Server
15 5 (0.20%) WordPress
16 4 (0.16%) SharePoint Server
Applications
1 723 (28.22%) Microsoft Office
2 94 (3.67%) Microsoft Excel
3 28 (1.09%) Microsoft PowerPoint
4 21 (0.82%) MS Visio
5 8 (0.31%) Photoshop
6 5 (0.20%) CATIA
7 4 (0.16%) AutoCAD
7 4 (0.16%) Spreadsheet
8 3 (0.12%) Acrobat
8 3 (0.12%) Microsoft Project
8 3 (0.12%) PTC Creo
9 2 (0.078%) Adobe Creative Suite
10 1 (0.039%) Adobe Illustrator
10 1 (0.039%) InCopy
10 1 (0.039%) InDesign
Business Applications
1 16 (0.62%) Dynamics CRM
2 11 (0.43%) Dynamics AX
3 9 (0.35%) Maximo
4 6 (0.23%) Dynamics NAV
4 6 (0.23%) Misys Midas
4 6 (0.23%) NetSuite
4 6 (0.23%) Remedy ITSM
4 6 (0.23%) SAP Business One
5 4 (0.16%) Dynamics GP
6 3 (0.12%) SAP R/3
6 3 (0.12%) Teamcenter
7 2 (0.078%) Infor M3
7 2 (0.078%) Oracle Applications
7 2 (0.078%) Sage 200
7 2 (0.078%) Salesforce.com CRM
7 2 (0.078%) SystmOne
8 1 (0.039%) iTrent
8 1 (0.039%) Sage X3
8 1 (0.039%) SnowdropKCS
8 1 (0.039%) TRIRIGA
Cloud Services
1 753 (29.39%) Office 365
2 164 (6.40%) Microsoft Azure
3 58 (2.26%) Amazon AWS
4 30 (1.17%) Azure Active Directory
5 29 (1.13%) G Suite
6 24 (0.94%) Mimecast
7 12 (0.47%) IaaS
8 10 (0.39%) Dropbox
8 10 (0.39%) OneDrive
9 9 (0.35%) SaaS
10 6 (0.23%) Cloud Computing
10 6 (0.23%) Slack
11 5 (0.20%) iTunes
12 4 (0.16%) Dynamics 365
13 3 (0.12%) Google Drive
13 3 (0.12%) IBM Cloud
13 3 (0.12%) SoftLayer
14 2 (0.078%) Adobe Creative Cloud
14 2 (0.078%) Google Cloud Platform
15 1 (0.039%) Oracle CX
Communications & Networking
1 385 (15.03%) Firewall
2 315 (12.30%) TCP/IP
3 285 (11.12%) DNS
4 265 (10.34%) DHCP
5 254 (9.91%) LAN
6 220 (8.59%) WAN
7 161 (6.28%) VoIP
8 158 (6.17%) VPN
9 108 (4.22%) Internet
10 86 (3.36%) SAN
10 86 (3.36%) Wireless
11 80 (3.12%) VLAN
12 75 (2.93%) Skype
13 60 (2.34%) Wi-Fi
14 49 (1.91%) Remote Desktop
15 34 (1.33%) IP Telephony
16 28 (1.09%) Intranet
17 24 (0.94%) SMTP
18 18 (0.70%) WLAN
19 17 (0.66%) ISDN
Database & Business Intelligence
1 133 (5.19%) SQL Server
2 24 (0.94%) Crystal Reports
3 22 (0.86%) Relational Database
4 20 (0.78%) MySQL
5 19 (0.74%) SQL Server 2008
6 13 (0.51%) Data Warehouse
7 12 (0.47%) SQL Server 2012
8 9 (0.35%) SQL Server Reporting Services
9 8 (0.31%) Power BI
9 8 (0.31%) SQL Server 2014
9 8 (0.31%) SQL Server 2016
10 6 (0.23%) BusinessObjects
10 6 (0.23%) SQL Server 2005
11 5 (0.20%) Oracle Database
12 4 (0.16%) RDBMS
13 3 (0.12%) DB2
13 3 (0.12%) GIS
13 3 (0.12%) SQL Server Integration Services
14 2 (0.078%) Amazon RDS
14 2 (0.078%) phpMyAdmin
Development Applications
1 8 (0.31%) JIRA
2 6 (0.23%) Atlassian Bamboo
2 6 (0.23%) Jenkins
3 4 (0.16%) Git (software)
3 4 (0.16%) Subversion
3 4 (0.16%) Visual Studio
4 2 (0.078%) Ant
4 2 (0.078%) Bitbucket
4 2 (0.078%) TortoiseSVN
5 1 (0.039%) Hudson
5 1 (0.039%) SonarQube
5 1 (0.039%) Sonatype Nexus
5 1 (0.039%) Visual Studio Team System
General
1 224 (8.74%) Finance
2 113 (4.41%) Retail
3 96 (3.75%) Telecoms
4 72 (2.81%) Manufacturing
5 70 (2.73%) Banking
6 68 (2.65%) Legal
7 52 (2.03%) Law
8 32 (1.25%) Marketing
9 30 (1.17%) Investment Banking
10 26 (1.01%) French Language
11 24 (0.94%) Advertising
12 23 (0.90%) Publishing
13 19 (0.74%) Back Office
14 18 (0.70%) Automotive
15 16 (0.62%) Games
16 15 (0.59%) German Language
17 14 (0.55%) Electronics
18 10 (0.39%) Front Office
19 8 (0.31%) Multimedia
20 7 (0.27%) Aerospace
Libraries, Frameworks & Software Standards
1 22 (0.86%) HTML
2 20 (0.78%) Web Services
3 19 (0.74%) CSS
4 13 (0.51%) .NET
5 11 (0.43%) LAMP
6 6 (0.23%) LDAP
6 6 (0.23%) LEMP Stack
7 5 (0.20%) FIX Protocol
7 5 (0.20%) Flash
8 4 (0.16%) Software Packaging
8 4 (0.16%) XML
9 3 (0.12%) Rendezvous
10 2 (0.078%) ASP.NET
10 2 (0.078%) COM
10 2 (0.078%) Gearman
10 2 (0.078%) jQuery
10 2 (0.078%) SAML
11 1 (0.039%) Elastic Stack
11 1 (0.039%) HTML5
11 1 (0.039%) WebRTC
Miscellaneous
1 144 (5.62%) Analytical Skills
2 130 (5.07%) Self-Motivation
3 97 (3.79%) Driving Licence
4 69 (2.69%) Management Information System
5 67 (2.62%) Fat Client
5 67 (2.62%) Thin Client
6 58 (2.26%) iPhone
7 53 (2.07%) Video Conferencing
8 48 (1.87%) Blackberry
9 46 (1.80%) Data Centre
10 37 (1.44%) Smartphone
11 31 (1.21%) Data Protection Act
12 28 (1.09%) NHS
13 23 (0.90%) Fintech
14 22 (0.86%) iPad
15 21 (0.82%) Replication
16 20 (0.78%) EPoS
17 17 (0.66%) User Experience
18 14 (0.55%) CCTV
18 14 (0.55%) Client/Server
Operating Systems
1 1,757 (68.58%) Windows
2 798 (31.15%) Windows Server
3 611 (23.85%) Windows 10
4 605 (23.61%) Windows 7
5 369 (14.40%) Windows Server 2012
6 321 (12.53%) Windows Server 2008
7 223 (8.70%) Linux
8 161 (6.28%) Windows 8
9 101 (3.94%) Apple iOS
10 92 (3.59%) Android
11 72 (2.81%) Mac OS X
12 63 (2.46%) Windows Server 2003
13 46 (1.80%) Mac OS
14 41 (1.60%) Red Hat Enterprise Linux
15 37 (1.44%) Windows XP
16 36 (1.41%) Unix
17 17 (0.66%) CentOS
18 14 (0.55%) Ubuntu
19 6 (0.23%) Windows Phone
20 4 (0.16%) Oracle Linux
Processes & Methodologies
1 493 (19.24%) ITIL
2 385 (15.03%) Problem-Solving
3 149 (5.82%) Service Management
4 131 (5.11%) Incident Management
5 123 (4.80%) Service Delivery
6 88 (3.43%) ITSM
7 73 (2.85%) ERP
8 72 (2.81%) Change Management
8 72 (2.81%) Infrastructure Engineering
9 71 (2.77%) Project Management
10 67 (2.62%) Cybersecurity
10 67 (2.62%) Information Security
10 67 (2.62%) Mentoring
10 67 (2.62%) Problem Management
11 63 (2.46%) ITIL V3
12 62 (2.42%) CRM
13 61 (2.38%) Time Management
14 60 (2.34%) Asset Management
15 59 (2.30%) Data Protection
16 56 (2.19%) Agile Software Development
Programming Languages
1 229 (8.94%) SQL
2 77 (3.01%) PowerShell
3 41 (1.60%) C
4 30 (1.17%) JavaScript
5 18 (0.70%) Bash Shell
6 17 (0.66%) VBA
7 16 (0.62%) Java
7 16 (0.62%) Python
8 14 (0.55%) C#
8 14 (0.55%) PHP
9 12 (0.47%) VB
10 10 (0.39%) PL/SQL
10 10 (0.39%) T-SQL
11 9 (0.35%) Perl
12 6 (0.23%) Korn
13 5 (0.20%) Bourne shell
13 5 (0.20%) Ruby
13 5 (0.20%) Shell Script
14 3 (0.12%) VBScript
15 1 (0.039%) RPG
Qualifications
1 207 (8.08%) Microsoft Certification
2 193 (7.53%) Degree
3 119 (4.64%) MCSE
4 92 (3.59%) MCP
5 87 (3.40%) MCSA
6 51 (1.99%) CCNA
6 51 (1.99%) Cisco Certification
7 41 (1.60%) ITIL Certification
8 39 (1.52%) A+ Certification
8 39 (1.52%) Security Cleared
9 37 (1.44%) CISSP
10 32 (1.25%) CompTIA Security+
11 31 (1.21%) CEH
11 31 (1.21%) CISMP
11 31 (1.21%) GIAC
12 24 (0.94%) Computer Science Degree
13 20 (0.78%) SC Cleared
14 17 (0.66%) ITIL Foundation Certificate
15 16 (0.62%) DBS Check
16 14 (0.55%) DV Cleared
Quality Assurance & Compliance
1 221 (8.63%) SLA
2 52 (2.03%) ISO/IEC 27001
3 32 (1.25%) GDPR
4 25 (0.98%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 10 (0.39%) PCI DSS
6 8 (0.31%) PMO
7 6 (0.23%) QA
8 4 (0.16%) Cyber Essentials
9 3 (0.12%) COBIT
9 3 (0.12%) DICOM
9 3 (0.12%) HL7
9 3 (0.12%) ISO 9001
9 3 (0.12%) ISO/IEC 20000
10 2 (0.078%) Sarbanes-Oxley
11 1 (0.039%) Cyber Essentials PLUS
System Software
1 1,291 (50.39%) Active Directory
2 255 (9.95%) VMware Infrastructure
3 186 (7.26%) Hyper-V
4 82 (3.20%) XenApp
5 53 (2.07%) Virtual Machines
6 50 (1.95%) Virtual Servers
7 29 (1.13%) Terminal Services
8 25 (0.98%) VMware ESXi
9 24 (0.94%) vSphere
10 21 (0.82%) XenDesktop
11 10 (0.39%) VirtualBox
12 9 (0.35%) Microsoft Virtual Server
13 8 (0.31%) VMware Workstation
14 7 (0.27%) VMware Server
14 7 (0.27%) XenServer
15 6 (0.23%) BitLocker
16 5 (0.20%) Docker
16 5 (0.20%) Terminal Server
17 4 (0.16%) Firmware
18 3 (0.12%) pfSense
Systems Management
1 155 (6.05%) SCCM
2 39 (1.52%) Backup Exec
3 26 (1.01%) Norton AntiVirus
4 21 (0.82%) WSUS
5 13 (0.51%) Microsoft Intune
6 12 (0.47%) Jamf Pro
6 12 (0.47%) Systems Management Server (SMS)
7 11 (0.43%) IBM BigFix
8 9 (0.35%) Opscode Chef
8 9 (0.35%) Symantec Endpoint Protection
8 9 (0.35%) XenMobile
9 8 (0.31%) Cisco CUCM
10 7 (0.27%) Ansible
10 7 (0.27%) Kubernetes
10 7 (0.27%) SCOM
11 6 (0.23%) vCenter Server
12 5 (0.20%) AirWatch
12 5 (0.20%) Clonezilla
12 5 (0.20%) Puppet
12 5 (0.20%) Terraform
Vendors
1 1,080 (42.15%) Microsoft
2 467 (18.23%) VMware
3 310 (12.10%) Citrix
4 248 (9.68%) Cisco
5 136 (5.31%) Apple
6 105 (4.10%) HP
7 58 (2.26%) Symantec
8 54 (2.11%) Oracle
9 52 (2.03%) SAP
10 48 (1.87%) Intel
11 44 (1.72%) Google
11 44 (1.72%) Veeam
12 43 (1.68%) Red Hat
13 40 (1.56%) Avaya
14 34 (1.33%) Dell
15 32 (1.25%) Mitel
16 28 (1.09%) Sophos
17 25 (0.98%) NetApp
18 24 (0.94%) CheckPoint
18 24 (0.94%) McAfee