Period
to 23 March 2019

The median annual salary for an IT Support was £28,000 in advertised job vacancies in England during the 6 months to 23 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
23 Mar 2019
Same period 2018 Same period 2017
Rank 192 238 212
Rank change year-on-year +46 -26 +13
Permanent jobs requiring an IT Support 2,478 2,503 2,650
As % of all permanent IT jobs advertised in England 1.79% 1.51% 1.64%
As % of the Job Titles category 1.86% 1.57% 1.69%
Number of salaries quoted 2,218 2,239 2,505
England median annual salary £28,000 £26,500 £26,000
Median salary % change year-on-year +5.66% +1.92% -1.89%
10th Percentile £20,500 £19,000 £19,000
90th Percentile £43,750 £41,250 £40,000
UK median annual salary £28,000 £26,000 £26,000
% change year-on-year +7.69% - -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 133,151 159,774 156,565
% of permanent IT jobs with a recognized job title 95.93% 96.42% 96.60%
Number of salaries quoted 107,513 132,218 130,961
England median annual salary £51,500 £50,000 £47,500
Median salary % change year-on-year +3.00% +5.26% -
10th Percentile £28,750 £27,500 £27,250
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 23 March 2019.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 23 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +86 923 £30,000 - 85
South East +11 580 £27,000 +8.00% 128
North of England +43 361 £25,676 +2.70% 151
South West -2 217 £25,000 +8.70% 43
North West +50 216 £25,000 -1.96% 79
East of England +55 211 £30,000 +17.65% 49
Midlands -22 192 £26,000 +10.64% 98
West Midlands -10 123 £26,000 +6.12% 60
Yorkshire -8 114 £26,000 +6.12% 51
East Midlands -6 69 £25,500 +9.68% 38
North East +42 31 £28,500 +14.00% 21
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 March 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,620 (65.38%) Windows
2 1,228 (49.56%) Active Directory
3 987 (39.83%) Microsoft
4 796 (32.12%) Office 365
5 758 (30.59%) Windows Server
6 677 (27.32%) Microsoft Office
7 572 (23.08%) Windows 10
8 532 (21.47%) Windows 7
9 440 (17.76%) ITIL
10 397 (16.02%) VMware
11 387 (15.62%) Problem-Solving
12 362 (14.61%) MS Exchange
13 339 (13.68%) Firewall
14 310 (12.51%) Windows Server 2012
15 308 (12.43%) Windows Server 2008
16 283 (11.42%) DNS
17 270 (10.90%) DHCP
18 266 (10.73%) TCP/IP
19 265 (10.69%) LAN
20 258 (10.41%) Cisco
21 255 (10.29%) SQL
22 244 (9.85%) Citrix
23 224 (9.04%) WAN
24 219 (8.84%) Finance
25 203 (8.19%) VMware Infrastructure
26 196 (7.91%) Microsoft Certification
26 196 (7.91%) Linux
27 195 (7.87%) Hyper-V
28 188 (7.59%) SLA
29 187 (7.55%) Degree

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 362 (14.61%) MS Exchange
2 141 (5.69%) SharePoint
3 98 (3.95%) Exchange Server 2010
4 86 (3.47%) Exchange Server 2013
5 56 (2.26%) Skype for Business
6 46 (1.86%) IIS
7 20 (0.81%) Exchange Server 2007
8 17 (0.69%) Blackberry Enterprise Server
9 14 (0.56%) IBM Notes
10 13 (0.52%) Exchange Server 2003
11 12 (0.48%) IBM Domino
12 11 (0.44%) Apache
12 11 (0.44%) WordPress
13 8 (0.32%) nginx
13 8 (0.32%) SharePoint 2013
14 7 (0.28%) WebSphere
15 6 (0.24%) CMS
16 4 (0.16%) SharePoint 2010
17 3 (0.12%) BizTalk Server
18 1 (0.040%) Site Server
Applications
1 677 (27.32%) Microsoft Office
2 104 (4.20%) Microsoft Excel
3 33 (1.33%) Microsoft PowerPoint
4 22 (0.89%) MS Visio
5 8 (0.32%) Photoshop
6 7 (0.28%) AutoCAD
7 5 (0.20%) Adobe Creative Suite
8 4 (0.16%) CATIA
9 3 (0.12%) Acrobat
9 3 (0.12%) Spreadsheet
10 1 (0.040%) Adobe Illustrator
10 1 (0.040%) CINEMA 4D
10 1 (0.040%) InCopy
10 1 (0.040%) InDesign
10 1 (0.040%) Microsoft Project
10 1 (0.040%) PTC Creo
Business Applications
1 10 (0.40%) Dynamics CRM
1 10 (0.40%) Dynamics NAV
2 9 (0.36%) Dynamics GP
3 8 (0.32%) Remedy ITSM
3 8 (0.32%) Sage X3
4 4 (0.16%) Dynamics AX
4 4 (0.16%) NetSuite
4 4 (0.16%) Salesforce.com CRM
5 2 (0.081%) CiviCRM
5 2 (0.081%) Endur
5 2 (0.081%) Infor LN
5 2 (0.081%) Infor M3
5 2 (0.081%) SAP Business One
6 1 (0.040%) assyst
6 1 (0.040%) Carpe Diem
6 1 (0.040%) Elite 3E
6 1 (0.040%) Oracle Applications
6 1 (0.040%) Oracle EBS
6 1 (0.040%) Oracle Payables
6 1 (0.040%) Teamcenter
Cloud Services
1 796 (32.12%) Office 365
2 184 (7.43%) Microsoft Azure
3 74 (2.99%) Amazon AWS
4 34 (1.37%) G Suite
5 26 (1.05%) Azure Active Directory
6 19 (0.77%) OneDrive
7 17 (0.69%) SaaS
8 10 (0.40%) Dropbox
9 7 (0.28%) Adobe Creative Cloud
9 7 (0.28%) OpenDNS
10 6 (0.24%) Cloud Computing
10 6 (0.24%) Google Cloud Platform
10 6 (0.24%) iTunes
10 6 (0.24%) Slack
11 5 (0.20%) IaaS
11 5 (0.20%) Mimecast
12 4 (0.16%) Dynamics 365
12 4 (0.16%) Google Drive
13 3 (0.12%) Serverless
14 2 (0.081%) SoftLayer
Communications & Networking
1 339 (13.68%) Firewall
2 283 (11.42%) DNS
3 270 (10.90%) DHCP
4 266 (10.73%) TCP/IP
5 265 (10.69%) LAN
6 224 (9.04%) WAN
7 171 (6.90%) VPN
8 159 (6.42%) VoIP
9 109 (4.40%) VLAN
10 101 (4.08%) Internet
11 75 (3.03%) Wireless
12 71 (2.87%) Skype
13 58 (2.34%) Wi-Fi
14 53 (2.14%) SAN
15 49 (1.98%) Remote Desktop
16 36 (1.45%) Network Security
17 33 (1.33%) SMTP
18 26 (1.05%) Broadband
19 25 (1.01%) Intranet
20 24 (0.97%) WLAN
Database & Business Intelligence
1 137 (5.53%) SQL Server
2 25 (1.01%) SQL Server 2012
3 24 (0.97%) SQL Server 2008
4 18 (0.73%) SQL Server 2014
4 18 (0.73%) SQL Server 2016
5 12 (0.48%) MySQL
6 11 (0.44%) Oracle Database
6 11 (0.44%) Relational Database
7 10 (0.40%) Crystal Reports
7 10 (0.40%) Power BI
8 8 (0.32%) SQL Server 2005
9 7 (0.28%) Adabas
9 7 (0.28%) Data Warehouse
10 6 (0.24%) SQL Server Reporting Services
11 3 (0.12%) Big Data
11 3 (0.12%) GIS
11 3 (0.12%) Oracle Database 10g
11 3 (0.12%) RDBMS
11 3 (0.12%) SAP HANA
12 2 (0.081%) BusinessObjects
Development Applications
1 12 (0.48%) JIRA
2 6 (0.24%) Atlassian Bamboo
2 6 (0.24%) Jenkins
3 3 (0.12%) Git (software)
3 3 (0.12%) Team Foundation Server
4 1 (0.040%) Hudson
4 1 (0.040%) Subversion
4 1 (0.040%) Visual Studio Team System
General
1 219 (8.84%) Finance
2 97 (3.91%) Telecoms
3 80 (3.23%) Retail
4 77 (3.11%) Manufacturing
5 53 (2.14%) Legal
6 45 (1.82%) Law
7 40 (1.61%) Banking
8 37 (1.49%) Marketing
9 36 (1.45%) Advertising
10 24 (0.97%) French Language
11 18 (0.73%) Back Office
12 16 (0.65%) Games
12 16 (0.65%) German Language
13 11 (0.44%) Publishing
14 9 (0.36%) Electronics
15 7 (0.28%) Automotive
15 7 (0.28%) Billing
15 7 (0.28%) Front Office
16 5 (0.20%) Investment Banking
16 5 (0.20%) Italian Language
Libraries, Frameworks & Software Standards
1 24 (0.97%) HTML
2 15 (0.61%) .NET
3 12 (0.48%) Web Services
4 10 (0.40%) CSS
4 10 (0.40%) LAMP
5 7 (0.28%) LEMP Stack
5 7 (0.28%) WebSphere MQ
6 6 (0.24%) FIX Protocol
6 6 (0.24%) IBM Integration Bus
7 4 (0.16%) LDAP
7 4 (0.16%) SailPoint
7 4 (0.16%) XML
8 3 (0.12%) X-Windows
9 2 (0.081%) Ajax
9 2 (0.081%) jQuery
9 2 (0.081%) REST
9 2 (0.081%) SOAP
9 2 (0.081%) Software Packaging
9 2 (0.081%) WebRTC
9 2 (0.081%) XMPP
Miscellaneous
1 172 (6.94%) Analytical Skills
2 111 (4.48%) Driving Licence
3 107 (4.32%) Self-Motivation
4 64 (2.58%) iPhone
5 62 (2.50%) Fat Client
5 62 (2.50%) Thin Client
6 56 (2.26%) Video Conferencing
7 48 (1.94%) Smartphone
8 47 (1.90%) Management Information System
9 43 (1.74%) Data Centre
10 38 (1.53%) Blackberry
11 33 (1.33%) iPad
12 20 (0.81%) Fintech
12 20 (0.81%) Handset
12 20 (0.81%) User Experience
13 17 (0.69%) Client/Server
14 16 (0.65%) NHS
15 14 (0.56%) EPoS
16 12 (0.48%) CCTV
16 12 (0.48%) Replication
Operating Systems
1 1,620 (65.38%) Windows
2 758 (30.59%) Windows Server
3 572 (23.08%) Windows 10
4 532 (21.47%) Windows 7
5 310 (12.51%) Windows Server 2012
6 308 (12.43%) Windows Server 2008
7 196 (7.91%) Linux
8 156 (6.30%) Windows 8
9 106 (4.28%) Android
10 86 (3.47%) Apple iOS
11 76 (3.07%) Unix
12 68 (2.74%) Mac OS X
13 59 (2.38%) Mac OS
14 49 (1.98%) Windows Server 2003
15 30 (1.21%) Windows XP
16 18 (0.73%) Red Hat Enterprise Linux
17 13 (0.52%) CentOS
18 12 (0.48%) zOS
19 8 (0.32%) HPUX
19 8 (0.32%) Ubuntu
Processes & Methodologies
1 440 (17.76%) ITIL
2 387 (15.62%) Problem-Solving
3 149 (6.01%) Service Delivery
4 123 (4.96%) Service Management
5 106 (4.28%) Mobile Device Management
6 98 (3.95%) Incident Management
7 71 (2.87%) Time Management
8 69 (2.78%) ERP
9 67 (2.70%) Asset Management
9 67 (2.70%) Mentoring
10 65 (2.62%) ITSM
11 62 (2.50%) Continuous Improvement
12 59 (2.38%) CRM
13 58 (2.34%) Patch Management
14 56 (2.26%) Data Protection
14 56 (2.26%) Infrastructure Engineering
15 54 (2.18%) Change Management
16 51 (2.06%) Problem Management
17 48 (1.94%) Agile Software Development
18 46 (1.86%) Break/Fix
Programming Languages
1 255 (10.29%) SQL
2 106 (4.28%) PowerShell
3 33 (1.33%) C
4 24 (0.97%) Java
5 23 (0.93%) VBA
6 22 (0.89%) VB
7 21 (0.85%) Bash Shell
8 18 (0.73%) C#
9 17 (0.69%) PHP
9 17 (0.69%) Python
10 15 (0.61%) JavaScript
11 14 (0.56%) Shell Script
12 13 (0.52%) C++
13 10 (0.40%) Perl
14 8 (0.32%) Korn
14 8 (0.32%) PL/SQL
14 8 (0.32%) Ruby
14 8 (0.32%) T-SQL
15 6 (0.24%) Bourne shell
15 6 (0.24%) VBScript
Qualifications
1 196 (7.91%) Microsoft Certification
2 187 (7.55%) Degree
3 88 (3.55%) MCP
4 82 (3.31%) MCSA
5 80 (3.23%) Security Cleared
6 68 (2.74%) MCSE
7 63 (2.54%) A+ Certification
8 49 (1.98%) CCNA
8 49 (1.98%) Cisco Certification
9 46 (1.86%) ITIL Certification
10 33 (1.33%) SC Cleared
11 28 (1.13%) DV Cleared
12 23 (0.93%) Computer Science Degree
13 16 (0.65%) MCITP
14 13 (0.52%) ITIL Foundation Certificate
14 13 (0.52%) Network+ Certification
15 11 (0.44%) CCNP
16 9 (0.36%) DBS Check
17 7 (0.28%) MCDST
18 6 (0.24%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 188 (7.59%) SLA
2 53 (2.14%) GDPR
3 22 (0.89%) ISO/IEC 27001
4 14 (0.56%) PCI DSS
5 5 (0.20%) COBIT
6 4 (0.16%) ISO 9001
6 4 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 3 (0.12%) PMO
7 3 (0.12%) Sarbanes-Oxley
8 2 (0.081%) ISO/IEC 20000
8 2 (0.081%) QA
9 1 (0.040%) GxP
9 1 (0.040%) HL7
System Software
1 1,228 (49.56%) Active Directory
2 203 (8.19%) VMware Infrastructure
3 195 (7.87%) Hyper-V
4 71 (2.87%) XenApp
5 47 (1.90%) VMware ESXi
6 39 (1.57%) Virtual Servers
7 31 (1.25%) Virtual Machines
8 19 (0.77%) vSphere
9 18 (0.73%) Firmware
9 18 (0.73%) Terminal Services
10 17 (0.69%) XenDesktop
11 12 (0.48%) Microsoft Virtual Server
12 11 (0.44%) VMware Workstation
13 8 (0.32%) VirtualBox
14 3 (0.12%) BitLocker
14 3 (0.12%) Docker
14 3 (0.12%) Microsoft App-V
14 3 (0.12%) Terminal Server
14 3 (0.12%) VMware Server
15 2 (0.081%) pfSense
Systems Management
1 142 (5.73%) SCCM
2 32 (1.29%) Backup Exec
3 21 (0.85%) Microsoft Intune
3 21 (0.85%) WSUS
4 20 (0.81%) Jamf Pro
4 20 (0.81%) vCenter Server
5 14 (0.56%) Cisco CUCM
5 14 (0.56%) Norton AntiVirus
6 10 (0.40%) XenMobile
7 9 (0.36%) Opscode Chef
8 8 (0.32%) Kubernetes
8 8 (0.32%) Puppet
9 7 (0.28%) Malwarebytes
9 7 (0.28%) McAfee ePO
9 7 (0.28%) NetBackup
10 6 (0.24%) Ansible
10 6 (0.24%) SCOrch
10 6 (0.24%) Terraform
11 5 (0.20%) AirWatch
11 5 (0.20%) Symantec Endpoint Protection
Vendors
1 987 (39.83%) Microsoft
2 397 (16.02%) VMware
3 258 (10.41%) Cisco
4 244 (9.85%) Citrix
5 115 (4.64%) Apple
6 111 (4.48%) HP
7 64 (2.58%) Oracle
8 54 (2.18%) Veeam
9 47 (1.90%) Intel
10 46 (1.86%) Meraki
11 41 (1.65%) Symantec
12 40 (1.61%) Dell
13 39 (1.57%) McAfee
14 37 (1.49%) ServiceNow
15 34 (1.37%) Avaya
16 33 (1.33%) Adobe
16 33 (1.33%) Red Hat
16 33 (1.33%) SonicWALL
17 32 (1.29%) SAP
18 26 (1.05%) Mitel