IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 87 169 311
Rank change year-on-year +82 +142 -42
Permanent jobs requiring an IT Support 2,180 1,515 1,939
As % of all permanent jobs advertised in England 2.78% 2.13% 1.32%
As % of the Job Titles category 2.94% 2.32% 1.38%
Number of salaries quoted 1,793 1,154 1,713
10th Percentile £18,671 £23,250 £21,250
25th Percentile £24,250 £26,250 £24,750
Median annual salary (50th Percentile) £29,000 £32,000 £30,000
Median % change year-on-year -9.38% +6.67% +7.14%
75th Percentile £35,000 £37,500 £37,500
90th Percentile £43,750 £46,100 £48,750
UK median annual salary £29,000 £32,000 £30,000
% change year-on-year -9.38% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,198 65,186 140,455
% of permanent jobs with a recognized job title 94.69% 91.70% 95.53%
Number of salaries quoted 51,681 46,119 77,508
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £72,000 £80,000 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 26 July 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +102 506 £27,500 -4.35% 84
South East +81 489 £29,000 -3.33% 82
Midlands +86 448 £28,500 +3.64% 62
South West +29 280 £29,803 -8.30% 59
West Midlands +72 254 £30,000 +9.09% 38
East of England +15 235 £27,500 -4.35% 43
London -93 223 £37,500 +7.14% 25
Yorkshire +95 222 £27,000 -10.00% 37
North West +63 221 £27,500 +5.77% 35
East Midlands +52 187 £26,500 -3.64% 24
North East +33 63 £27,500 -18.21% 14
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 July 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,064 (48.81%) Windows
2 1,039 (47.66%) Microsoft
3 908 (41.65%) Microsoft 365
4 711 (32.61%) Active Directory
5 625 (28.67%) Social Skills
6 543 (24.91%) Customer Service
7 478 (21.93%) Problem-Solving
8 442 (20.28%) Azure
9 380 (17.43%) Windows 10
10 375 (17.20%) Windows Server
11 366 (16.79%) Microsoft Office
12 347 (15.92%) ITIL
13 272 (12.48%) Firewall
14 262 (12.02%) Microsoft Exchange
15 236 (10.83%) Driving Licence
16 213 (9.77%) Degree
17 211 (9.68%) VMware
18 205 (9.40%) Microsoft Certification
19 195 (8.94%) SharePoint
20 183 (8.39%) Cisco
21 173 (7.94%) Entra ID
22 161 (7.39%) Linux
23 157 (7.20%) Microsoft Intune
24 154 (7.06%) DNS
25 148 (6.79%) Cybersecurity
26 142 (6.51%) Wi-Fi
27 135 (6.19%) Internet
28 130 (5.96%) VMware Infrastructure
29 129 (5.92%) Asset Management
29 129 (5.92%) DHCP

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 262 (12.02%) Microsoft Exchange
2 195 (8.94%) SharePoint
3 21 (0.96%) Skype for Business
4 8 (0.37%) Exchange Server 2013
5 7 (0.32%) Confluence
6 4 (0.18%) Exchange Server 2000
6 4 (0.18%) IIS
7 3 (0.14%) CMS
7 3 (0.14%) Exchange Server 2007
7 3 (0.14%) Exchange Server 2010
7 3 (0.14%) WordPress
8 2 (0.092%) Apache
8 2 (0.092%) Blackberry Enterprise Server
8 2 (0.092%) Resin
9 1 (0.046%) SharePoint 2013
9 1 (0.046%) Site Server
9 1 (0.046%) Tomcat
Applications
1 366 (16.79%) Microsoft Office
2 68 (3.12%) Microsoft Excel
3 13 (0.60%) Microsoft PowerPoint
4 4 (0.18%) Microsoft Project
4 4 (0.18%) Spreadsheet
5 3 (0.14%) Final Cut Pro
5 3 (0.14%) Pro Tools
6 2 (0.092%) Adobe Creative Suite
6 2 (0.092%) Photoshop
Business Applications
1 6 (0.28%) Dynamics CRM
2 5 (0.23%) Sage X3
3 3 (0.14%) Carpe Diem
3 3 (0.14%) Dynamics GP
3 3 (0.14%) Dynamics NAV
4 2 (0.092%) Elite 3E
4 2 (0.092%) Oracle Receivables
4 2 (0.092%) Remedy ITSM
4 2 (0.092%) SAP Business One
5 1 (0.046%) Sage 300 ERP
Cloud Services
1 908 (41.65%) Microsoft 365
2 442 (20.28%) Azure
3 173 (7.94%) Entra ID
4 67 (3.07%) OneDrive
5 62 (2.84%) Google Workspace
6 52 (2.39%) AWS
7 23 (1.06%) WhatsApp
8 13 (0.60%) Mimecast
9 10 (0.46%) Power Platform
10 9 (0.41%) Dynamics 365
11 7 (0.32%) Cloud Computing
12 6 (0.28%) iTunes
13 5 (0.23%) ChatGPT
13 5 (0.23%) SaaS
14 4 (0.18%) Amazon EC2
15 2 (0.092%) Azure Sentinel
15 2 (0.092%) Google Ads
15 2 (0.092%) Intacct
15 2 (0.092%) Salesforce Sales Cloud
15 2 (0.092%) Serverless
Communications & Networking
1 272 (12.48%) Firewall
2 154 (7.06%) DNS
3 142 (6.51%) Wi-Fi
4 135 (6.19%) Internet
5 129 (5.92%) DHCP
6 113 (5.18%) LAN
7 107 (4.91%) Wireless
8 106 (4.86%) WAN
9 99 (4.54%) VPN
10 97 (4.45%) Network Security
11 92 (4.22%) TCP/IP
12 82 (3.76%) WLAN
13 75 (3.44%) VoIP
14 53 (2.43%) VLAN
15 40 (1.83%) SAN
16 24 (1.10%) Skype
17 21 (0.96%) Remote Desktop
18 13 (0.60%) Softphone
19 12 (0.55%) Cisco IOS
20 11 (0.50%) Broadband
Database & Business Intelligence
1 97 (4.45%) SQL Server
2 18 (0.83%) MySQL
3 15 (0.69%) Amazon RDS
4 10 (0.46%) SQL Server Reporting Services
5 9 (0.41%) Power BI
6 4 (0.18%) DB2
7 3 (0.14%) MariaDB
7 3 (0.14%) Oracle Database
8 2 (0.092%) Amazon QuickSight
8 2 (0.092%) Crystal Reports
8 2 (0.092%) Oracle Reports
9 1 (0.046%) Azure SQL Database
9 1 (0.046%) Electronic Patient Records
9 1 (0.046%) SQL Server Integration Services
9 1 (0.046%) Tableau
Development Applications
1 22 (1.01%) JIRA
2 3 (0.14%) Visual Studio
3 1 (0.046%) Hudson
3 1 (0.046%) Jenkins
3 1 (0.046%) MSI
General
1 625 (28.67%) Social Skills
2 116 (5.32%) Finance
3 96 (4.40%) Analytical Skills
4 90 (4.13%) Law
5 72 (3.30%) Telecoms
6 70 (3.21%) Manufacturing
7 61 (2.80%) Legal
8 55 (2.52%) Organisational Skills
9 50 (2.29%) Inclusion and Diversity
10 44 (2.02%) Retail
11 30 (1.38%) Marketing
12 28 (1.28%) Advertising
13 26 (1.19%) Documentation Skills
14 22 (1.01%) Games
15 21 (0.96%) Public Sector
16 17 (0.78%) Automotive
17 13 (0.60%) Banking
18 11 (0.50%) Electronics
18 11 (0.50%) French Language
19 9 (0.41%) Back Office
Libraries, Frameworks & Software Standards
1 13 (0.60%) HTML
2 6 (0.28%) .NET
3 4 (0.18%) CSS
4 3 (0.14%) OLE
4 3 (0.14%) React
5 2 (0.092%) CodeIgniter
5 2 (0.092%) EDI
5 2 (0.092%) Kafka
5 2 (0.092%) Software Packaging
5 2 (0.092%) X-Windows
6 1 (0.046%) LAMP
6 1 (0.046%) RESTEasy
6 1 (0.046%) RESTful
6 1 (0.046%) SOAP
6 1 (0.046%) Web Services
Miscellaneous
1 236 (10.83%) Driving Licence
2 98 (4.50%) Onboarding
3 95 (4.36%) Self-Motivation
4 53 (2.43%) Management Information System
5 44 (2.02%) Replication
6 40 (1.83%) Video Conferencing
7 25 (1.15%) Data Centre
7 25 (1.15%) EPoS
7 25 (1.15%) Fat Client
7 25 (1.15%) Smartphone
7 25 (1.15%) Thin Client
8 17 (0.78%) Enterprise Storage
8 17 (0.78%) iPhone
9 16 (0.73%) Social Media
10 14 (0.64%) CCTV
11 12 (0.55%) iPad
12 10 (0.46%) Client/Server
13 8 (0.37%) Educational Technology
13 8 (0.37%) NHS
14 7 (0.32%) Analytical Mindset
Operating Systems
1 1,064 (48.81%) Windows
2 380 (17.43%) Windows 10
3 375 (17.20%) Windows Server
4 161 (7.39%) Linux
5 96 (4.40%) Apple iOS
6 89 (4.08%) Android
7 84 (3.85%) Windows Server 2019
8 75 (3.44%) Mac OS
9 68 (3.12%) Windows Server 2016
10 41 (1.88%) Windows Server 2012
11 36 (1.65%) Windows 7
12 23 (1.06%) Mac OS X
13 21 (0.96%) Windows Server 2008
14 10 (0.46%) Unix
14 10 (0.46%) Windows 8
15 8 (0.37%) Red Hat Enterprise Linux
16 5 (0.23%) Ubuntu
17 4 (0.18%) CentOS
18 3 (0.14%) Debian
19 2 (0.092%) Windows Mobile
Processes & Methodologies
1 543 (24.91%) Customer Service
2 478 (21.93%) Problem-Solving
3 347 (15.92%) ITIL
4 148 (6.79%) Cybersecurity
5 129 (5.92%) Asset Management
6 117 (5.37%) ITSM
7 113 (5.18%) Service Management
8 111 (5.09%) Service Delivery
9 105 (4.82%) Computer Science
10 95 (4.36%) Mentoring
11 82 (3.76%) Time Management
12 81 (3.72%) Continuous Improvement
13 79 (3.62%) Incident Management
14 74 (3.39%) Network Management
15 69 (3.17%) IT Asset Management
16 68 (3.12%) Change Management
17 64 (2.94%) Project Delivery
18 51 (2.34%) Mathematics
19 48 (2.20%) Problem Management
20 47 (2.16%) Agile
Programming Languages
1 123 (5.64%) SQL
2 60 (2.75%) PowerShell
3 14 (0.64%) PHP
4 7 (0.32%) Java
5 5 (0.23%) C#
5 5 (0.23%) Python
5 5 (0.23%) T-SQL
6 4 (0.18%) Bash
7 3 (0.14%) VB
8 2 (0.092%) JavaScript
8 2 (0.092%) VBScript
9 1 (0.046%) C
9 1 (0.046%) C++
9 1 (0.046%) COBOL
9 1 (0.046%) Perl
9 1 (0.046%) R
9 1 (0.046%) VB.NET
9 1 (0.046%) VBA
Qualifications
1 213 (9.77%) Degree
2 205 (9.40%) Microsoft Certification
3 98 (4.50%) MCSE
4 94 (4.31%) MCP
5 91 (4.17%) CCNA
5 91 (4.17%) Cisco Certification
6 81 (3.72%) Computer Science Degree
7 79 (3.62%) DBS Check
8 69 (3.17%) CCNP
9 67 (3.07%) LPIC
10 63 (2.89%) A+ Certification
11 54 (2.48%) Security Cleared
12 40 (1.83%) SC Cleared
13 26 (1.19%) Network+ Certification
14 23 (1.06%) MCSA
15 18 (0.83%) Azure Certification
16 17 (0.78%) ITIL Foundation Certificate
17 15 (0.69%) MCITP
18 12 (0.55%) ITIL Certification
19 10 (0.46%) CompTIA Security+
Quality Assurance & Compliance
1 104 (4.77%) SLA
2 55 (2.52%) GDPR
3 20 (0.92%) Cyber Essentials
4 17 (0.78%) ISO/IEC 27001
5 10 (0.46%) QA
6 5 (0.23%) PCI DSS
7 3 (0.14%) Accessibility
8 2 (0.092%) ISO 9001
8 2 (0.092%) ISO/IEC 20000
8 2 (0.092%) NIST
8 2 (0.092%) PMO
9 1 (0.046%) Cyber Essentials PLUS
9 1 (0.046%) Sarbanes-Oxley
System Software
1 711 (32.61%) Active Directory
2 130 (5.96%) VMware Infrastructure
3 116 (5.32%) Hyper-V
4 28 (1.28%) Virtual Desktop
5 18 (0.83%) VMware ESXi
6 11 (0.50%) vSphere
7 9 (0.41%) Virtual Machines
8 5 (0.23%) Docker
8 5 (0.23%) Virtual Servers
9 4 (0.18%) Terminal Services
10 3 (0.14%) XenApp
11 2 (0.092%) VMware Server
12 1 (0.046%) Firmware
12 1 (0.046%) Microsoft App-V
12 1 (0.046%) Microsoft Virtual Server
12 1 (0.046%) Terminal Server
12 1 (0.046%) Xen
12 1 (0.046%) XenDesktop
Systems Management
1 157 (7.20%) Microsoft Intune
2 90 (4.13%) SCCM
3 17 (0.78%) Jamf Pro
4 11 (0.50%) Autotask
5 7 (0.32%) AirWatch
5 7 (0.32%) PaperCut
5 7 (0.32%) ServiceCenter
6 5 (0.23%) Cisco CUCM
6 5 (0.23%) FortiGate
6 5 (0.23%) WSUS
7 3 (0.14%) Kubernetes
7 3 (0.14%) NetBackup
7 3 (0.14%) Systems Management Server (SMS)
8 2 (0.092%) Opsgenie
8 2 (0.092%) vCenter Server
9 1 (0.046%) Backup Exec
9 1 (0.046%) Failover Clustering
9 1 (0.046%) NetCrunch
9 1 (0.046%) Single Sign-On
9 1 (0.046%) SmoothWall
Vendors
1 1,039 (47.66%) Microsoft
2 211 (9.68%) VMware
3 183 (8.39%) Cisco
4 86 (3.94%) Citrix
5 82 (3.76%) Google
6 80 (3.67%) Apple
7 63 (2.89%) Veeam
8 32 (1.47%) Sophos
9 29 (1.33%) ServiceNow
10 27 (1.24%) HP
11 22 (1.01%) Meraki
12 20 (0.92%) Sage
13 19 (0.87%) Draytek
14 15 (0.69%) Bloomberg
14 15 (0.69%) Dell
15 14 (0.64%) Adobe
15 14 (0.64%) Datto
15 14 (0.64%) ESET
15 14 (0.64%) WatchGuard
16 13 (0.60%) ConnectWise