Period
to 26 February 2021

The median annual salary for an IT Support was £28,000 in advertised job vacancies in England during the 6 months to 26 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
26 Feb 2021
Same period 2020 Same period 2019
Rank 220 168 205
Rank change year-on-year -52 +37 +29
Permanent jobs requiring an IT Support 963 2,371 2,450
As % of all permanent jobs advertised in England 1.44% 2.09% 1.74%
As % of the Job Titles category 1.54% 2.18% 1.82%
Number of salaries quoted 860 2,215 2,259
Median annual salary £28,000 £27,500 £28,000
Median salary % change year-on-year +1.82% -1.79% +5.66%
10th Percentile £21,000 £20,000 £20,000
90th Percentile £43,750 £42,500 £43,750
UK median annual salary £28,000 £27,500 £28,000
% change year-on-year +1.82% -1.79% +7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 62,647 108,514 134,936
% of permanent IT jobs with a recognized job title 93.79% 95.43% 95.97%
Number of salaries quoted 51,004 88,718 110,569
Median annual salary £55,000 £52,500 £52,000
Median salary % change year-on-year +4.76% +0.96% +4.00%
10th Percentile £32,000 £29,000 £28,500
90th Percentile £88,750 £87,500 £85,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 26 February 2021.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 26 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -26 237 £27,500 +1.85% 31
London -133 206 £32,500 +8.33% 12
North of England -19 182 £27,500 +14.58% 52
Midlands +13 156 £25,000 -9.09% 35
South West -15 112 £25,250 -8.18% 24
West Midlands +11 99 £24,431 -11.16% 22
North West +1 92 £27,000 +20.00% 26
Yorkshire -37 60 £29,500 +18.00% 20
East Midlands +11 57 £25,000 -7.41% 13
East of England -20 52 £27,500 - 18
North East +15 30 £30,000 +33.33% 6
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 February 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 575 (59.71%) Windows
2 474 (49.22%) Microsoft
3 438 (45.48%) Active Directory
4 416 (43.20%) Microsoft 365
5 261 (27.10%) Windows Server
6 237 (24.61%) Windows 10
7 196 (20.35%) VMware
8 181 (18.80%) Cisco
9 168 (17.45%) Microsoft Office
10 161 (16.72%) Azure
11 153 (15.89%) Problem-Solving
12 150 (15.58%) ITIL
13 120 (12.46%) Firewall
14 117 (12.15%) MS Exchange
15 115 (11.94%) VMware Infrastructure
16 111 (11.53%) A+ Certification
17 103 (10.70%) Windows Server 2012
18 93 (9.66%) DNS
19 91 (9.45%) Citrix
20 90 (9.35%) TCP/IP
21 87 (9.03%) LAN
22 86 (8.93%) Multimedia
23 85 (8.83%) SQL
24 83 (8.62%) Hyper-V
25 81 (8.41%) Windows Server 2016
26 80 (8.31%) Linux
27 78 (8.10%) Finance
28 77 (8.00%) SharePoint
28 77 (8.00%) WAN
28 77 (8.00%) SLA

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (12.15%) MS Exchange
2 77 (8.00%) SharePoint
3 24 (2.49%) Exchange Server 2013
4 18 (1.87%) Exchange Server 2010
5 11 (1.14%) Exchange Server 2007
6 10 (1.04%) WordPress
7 8 (0.83%) IIS
8 5 (0.52%) Exchange Server 2003
8 5 (0.52%) Skype for Business
9 4 (0.42%) Blackberry Enterprise Server
10 2 (0.21%) Confluence
10 2 (0.21%) IBM Notes
10 2 (0.21%) Site Server
11 1 (0.10%) Apache
11 1 (0.10%) CMS
11 1 (0.10%) Elasticsearch
11 1 (0.10%) nginx
11 1 (0.10%) SharePoint 2013
11 1 (0.10%) Tomcat
Applications
1 168 (17.45%) Microsoft Office
2 50 (5.19%) Microsoft Excel
3 26 (2.70%) Microsoft PowerPoint
4 11 (1.14%) AutoCAD
4 11 (1.14%) Revit
5 2 (0.21%) Acrobat
5 2 (0.21%) MS Visio
6 1 (0.10%) Photoshop
6 1 (0.10%) SOLIDWORKS
Business Applications
1 7 (0.73%) Dynamics CRM
2 4 (0.42%) NetSuite
3 3 (0.31%) Elite 3E
4 2 (0.21%) Endur
4 2 (0.21%) Shopify
5 1 (0.10%) Carpe Diem
5 1 (0.10%) Dynamics GP
5 1 (0.10%) Dynamics NAV
5 1 (0.10%) Remedy ITSM
5 1 (0.10%) Temenos T24
Cloud Services
1 416 (43.20%) Microsoft 365
2 161 (16.72%) Azure
3 40 (4.15%) Azure Active Directory
4 31 (3.22%) AWS
5 20 (2.08%) G Suite
6 12 (1.25%) Mimecast
7 11 (1.14%) Adobe Creative Cloud
7 11 (1.14%) SaaS
8 8 (0.83%) Cloud Computing
8 8 (0.83%) Power Platform
9 5 (0.52%) OneDrive
9 5 (0.52%) PowerApps
10 4 (0.42%) GCP
10 4 (0.42%) Slack
11 3 (0.31%) Google Docs
11 3 (0.31%) Google Drive
11 3 (0.31%) Google Sheets
11 3 (0.31%) Power Automate
12 2 (0.21%) Dynamics 365
12 2 (0.21%) GoToWebinar
Communications & Networking
1 120 (12.46%) Firewall
2 93 (9.66%) DNS
3 90 (9.35%) TCP/IP
4 87 (9.03%) LAN
5 77 (8.00%) WAN
6 75 (7.79%) DHCP
7 58 (6.02%) VPN
8 57 (5.92%) VoIP
9 29 (3.01%) VLAN
10 28 (2.91%) Wireless
11 22 (2.28%) Internet
12 15 (1.56%) SAN
13 14 (1.45%) Wi-Fi
14 13 (1.35%) Remote Desktop
15 11 (1.14%) NAS
16 10 (1.04%) NetScaler
17 9 (0.93%) Cisco IOS
17 9 (0.93%) Skype
18 8 (0.83%) Network Security
18 8 (0.83%) WLAN
Database & Business Intelligence
1 59 (6.13%) SQL Server
2 9 (0.93%) Amazon RDS
3 6 (0.62%) MySQL
4 5 (0.52%) Relational Database
5 4 (0.42%) Oracle Database
5 4 (0.42%) SQL Server 2014
6 3 (0.31%) MS Access
7 2 (0.21%) Hadoop
7 2 (0.21%) KNIME
7 2 (0.21%) Pentaho
7 2 (0.21%) Power BI
7 2 (0.21%) SQL Server Analysis Services
8 1 (0.10%) Data Warehouse
8 1 (0.10%) DB2
8 1 (0.10%) Electronic Patient Records
8 1 (0.10%) MongoDB
8 1 (0.10%) PostgreSQL
8 1 (0.10%) SQL Server 2000
8 1 (0.10%) SQL Server 2008
8 1 (0.10%) Tableau
Development Applications
1 9 (0.93%) JIRA
2 4 (0.42%) SQL Server Management Studio (SSMS)
2 4 (0.42%) Team Foundation Server
2 4 (0.42%) Visual Studio
3 1 (0.10%) Ant
3 1 (0.10%) Bitbucket
3 1 (0.10%) Eclipse
3 1 (0.10%) Git (software)
3 1 (0.10%) Subversion
General
1 86 (8.93%) Multimedia
2 78 (8.10%) Finance
3 37 (3.84%) Law
4 35 (3.63%) Manufacturing
5 33 (3.43%) Telecoms
6 21 (2.18%) Public Sector
7 20 (2.08%) Marketing
8 17 (1.77%) Legal
9 9 (0.93%) Back Office
9 9 (0.93%) Retail
10 8 (0.83%) Banking
11 6 (0.62%) Electronics
11 6 (0.62%) Pharmaceutical
12 5 (0.52%) Advertising
12 5 (0.52%) Automotive
12 5 (0.52%) German Language
13 4 (0.42%) Billing
13 4 (0.42%) Military
14 2 (0.21%) Local Government
14 2 (0.21%) Publishing
Libraries, Frameworks & Software Standards
1 6 (0.62%) HTML
1 6 (0.62%) Web Services
2 4 (0.42%) CSS
2 4 (0.42%) Elastic Stack
3 3 (0.31%) .NET
3 3 (0.31%) ASP.NET
4 2 (0.21%) XML
4 2 (0.21%) XMPP
5 1 (0.10%) ADSI
5 1 (0.10%) Ajax
5 1 (0.10%) COM
5 1 (0.10%) EDI
5 1 (0.10%) JavaBeans
5 1 (0.10%) jQuery
5 1 (0.10%) JSON
5 1 (0.10%) LDAP
5 1 (0.10%) REST
Miscellaneous
1 68 (7.06%) Analytical Skills
2 56 (5.82%) Self-Motivation
3 54 (5.61%) Driving Licence
4 32 (3.32%) Data Centre
5 28 (2.91%) Management Information System
6 21 (2.18%) Video Conferencing
7 13 (1.35%) iPad
8 11 (1.14%) iPhone
9 10 (1.04%) Replication
10 8 (0.83%) Blackberry
11 7 (0.73%) AS400
11 7 (0.73%) Client/Server
12 6 (0.62%) EPoS
13 4 (0.42%) Enterprise Software
13 4 (0.42%) FMCG
13 4 (0.42%) Life Science
13 4 (0.42%) Smartphone
14 2 (0.21%) Blog
14 2 (0.21%) iSeries
14 2 (0.21%) User Experience
Operating Systems
1 575 (59.71%) Windows
2 261 (27.10%) Windows Server
3 237 (24.61%) Windows 10
4 103 (10.70%) Windows Server 2012
5 81 (8.41%) Windows Server 2016
6 80 (8.31%) Linux
7 77 (8.00%) Windows 7
8 52 (5.40%) Windows Server 2008
9 37 (3.84%) Android
10 24 (2.49%) Mac OS
11 22 (2.28%) Apple iOS
12 21 (2.18%) Windows Server 2019
13 18 (1.87%) Windows 8
14 9 (0.93%) Unix
15 6 (0.62%) Mac OS X
15 6 (0.62%) Windows Server 2003
16 5 (0.52%) VMS
17 3 (0.31%) Debian
17 3 (0.31%) Windows XP
18 2 (0.21%) Ubuntu
Processes & Methodologies
1 153 (15.89%) Problem-Solving
2 150 (15.58%) ITIL
3 44 (4.57%) Mathematics
4 39 (4.05%) Infrastructure Engineering
4 39 (4.05%) Service Delivery
5 37 (3.84%) Service Management
6 31 (3.22%) Incident Management
7 29 (3.01%) Asset Management
8 28 (2.91%) Mobile Device Management
9 26 (2.70%) CRM
10 25 (2.60%) Mentoring
11 23 (2.39%) Migration
12 21 (2.18%) Project Management
13 19 (1.97%) Change Management
13 19 (1.97%) ERP
14 18 (1.87%) Computer Science
14 18 (1.87%) Time Management
15 17 (1.77%) Line Management
15 17 (1.77%) Patch Management
16 16 (1.66%) Project Delivery
Programming Languages
1 85 (8.83%) SQL
2 44 (4.57%) PowerShell
3 40 (4.15%) C
4 7 (0.73%) Java
5 4 (0.42%) Bash Shell
5 4 (0.42%) JavaScript
5 4 (0.42%) VBA
6 3 (0.31%) PHP
6 3 (0.31%) Python
7 2 (0.21%) Perl
7 2 (0.21%) Ruby
8 1 (0.10%) C#
8 1 (0.10%) Shell Script
8 1 (0.10%) T-SQL
8 1 (0.10%) VB
8 1 (0.10%) VB.NET
Qualifications
1 111 (11.53%) A+ Certification
2 73 (7.58%) Microsoft Certification
3 44 (4.57%) Degree
4 34 (3.53%) MCSE
5 26 (2.70%) SC Cleared
5 26 (2.70%) Security Cleared
6 25 (2.60%) MCSA
7 24 (2.49%) MCP
8 22 (2.28%) Network+ Certification
9 21 (2.18%) Cisco Certification
10 20 (2.08%) CCNA
11 19 (1.97%) CompTIA Security+
11 19 (1.97%) Linux+ Certification
11 19 (1.97%) Server+ Certification
12 15 (1.56%) MCITP
13 10 (1.04%) DBS Check
14 7 (0.73%) Citrix Certification
14 7 (0.73%) ITIL Certification
14 7 (0.73%) ITIL Foundation Certificate
15 6 (0.62%) Computer Science Degree
Quality Assurance & Compliance
1 77 (8.00%) SLA
2 27 (2.80%) QA
3 14 (1.45%) GDPR
4 10 (1.04%) ISO/IEC 27001
5 5 (0.52%) NIST
6 4 (0.42%) PCI DSS
7 2 (0.21%) Sarbanes-Oxley
8 1 (0.10%) PMO
System Software
1 438 (45.48%) Active Directory
2 115 (11.94%) VMware Infrastructure
3 83 (8.62%) Hyper-V
4 27 (2.80%) VMware ESXi
5 26 (2.70%) vSphere
6 21 (2.18%) XenApp
7 16 (1.66%) Virtual Machines
8 15 (1.56%) XenDesktop
9 12 (1.25%) VMware Workstation
10 10 (1.04%) Virtual Servers
11 6 (0.62%) Citrix Hypervisor
11 6 (0.62%) Microsoft Virtual Server
12 4 (0.42%) BitLocker
13 3 (0.31%) KVM
13 3 (0.31%) Microsoft App-V
13 3 (0.31%) Virtual Desktop
13 3 (0.31%) VirtualBox
14 2 (0.21%) Forefront TMG
14 2 (0.21%) Terminal Services
14 2 (0.21%) Xen
Systems Management
1 58 (6.02%) SCCM
2 32 (3.32%) Microsoft Intune
3 18 (1.87%) WSUS
4 11 (1.14%) Backup Exec
5 6 (0.62%) Cisco CUCM
6 5 (0.52%) AirWatch
6 5 (0.52%) vCenter Server
7 4 (0.42%) FortiGate
7 4 (0.42%) Jamf Pro
7 4 (0.42%) Systems Management Server (SMS)
7 4 (0.42%) vRealize
7 4 (0.42%) XenMobile
8 3 (0.31%) Grafana
8 3 (0.31%) ServiceCenter
9 2 (0.21%) MaaS360
9 2 (0.21%) Nagios
9 2 (0.21%) Norton AntiVirus
9 2 (0.21%) PaperCut
9 2 (0.21%) Prometheus
9 2 (0.21%) SCOM
Vendors
1 474 (49.22%) Microsoft
2 196 (20.35%) VMware
3 181 (18.80%) Cisco
4 91 (9.45%) Citrix
5 53 (5.50%) Apple
6 31 (3.22%) HP
7 22 (2.28%) Google
8 19 (1.97%) Dell
9 16 (1.66%) ServiceNow
10 15 (1.56%) SAP
10 15 (1.56%) Veeam
11 14 (1.45%) Oracle
11 14 (1.45%) Sophos
12 13 (1.35%) Adobe
12 13 (1.35%) Fortinet
12 13 (1.35%) Symantec
13 12 (1.25%) Autodesk
14 11 (1.14%) SonicWALL
15 10 (1.04%) Mitel
16 9 (0.93%) McAfee