Period
to 20 November 2017

The median annual salary for an IT Support was £26,500 in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 207 199 230
Rank change year-on-year -8 +31 -23
Permanent jobs requiring an IT Support 2858 3006 3077
As % of all permanent IT jobs advertised in England 1.70% 1.70% 1.50%
As % of the Job Titles category 1.77% 1.76% 1.55%
Number of salaries quoted 2460 2780 2816
England median annual salary £26,500 £27,500 £25,500
Median salary % change year-on-year -3.64% +7.84% -5.37%
10th Percentile £19,000 £19,000 £18,625
90th Percentile £42,000 £43,250 £41,625
UK median annual salary £26,500 £27,500 £25,000
% change year-on-year -3.64% +10.00% -5.94%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161257 170357 198528
% of permanent IT jobs with a recognized job title 95.71% 96.50% 96.51%
Number of salaries quoted 130412 143799 166492
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 20 November 2017.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 934 £31,000 +3.33% 57
South East +24 763 £25,000 -9.09% 58
North of England -19 427 £24,000 +2.13% 37
Midlands -20 284 £24,000 +2.13% 28
East of England +17 234 £26,000 +1.96% 20
South West -18 224 £24,000 -4.00% 21
Yorkshire -8 209 £25,000 +2.88% 11
North West -16 209 £23,000 +2.22% 26
West Midlands -43 170 £25,000 +6.38% 21
East Midlands +17 114 £22,500 -4.26% 7
North East -20 9 £21,000 -6.67%
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring IT Support in the job title.

1 2044 (71.52%) Windows
2 1549 (54.20%) Active Directory
3 1343 (46.99%) Microsoft
4 964 (33.73%) Windows Server
5 767 (26.84%) Office 365
6 754 (26.38%) Microsoft Office
7 707 (24.74%) VMware
8 687 (24.04%) Windows 7
9 647 (22.64%) MS Exchange
10 597 (20.89%) ITIL
11 517 (18.09%) Windows Server 2012
12 515 (18.02%) Windows Server 2008
13 455 (15.92%) Windows 10
14 417 (14.59%) SQL
15 407 (14.24%) Finance
16 397 (13.89%) DNS
17 390 (13.65%) VMware Infrastructure
18 373 (13.05%) Firewall
19 333 (11.65%) DHCP
20 321 (11.23%) TCP/IP
21 318 (11.13%) Hyper-V
22 315 (11.02%) Degree
23 300 (10.50%) Microsoft Certification
24 294 (10.29%) Citrix
25 278 (9.73%) Exchange Server 2010
26 277 (9.69%) LAN
27 276 (9.66%) Cisco
28 265 (9.27%) Windows 8
29 254 (8.89%) WAN
30 249 (8.71%) Linux

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 647 (22.64%) MS Exchange
2 278 (9.73%) Exchange Server 2010
3 212 (7.42%) SharePoint
4 118 (4.13%) Exchange Server 2013
5 113 (3.95%) Skype for Business
6 83 (2.90%) IIS
7 67 (2.34%) Exchange Server 2007
8 25 (0.87%) Blackberry Enterprise Server
8 25 (0.87%) Exchange Server 2003
9 20 (0.70%) WordPress
10 12 (0.42%) Apache
10 12 (0.42%) IBM Notes
11 10 (0.35%) Tomcat
12 7 (0.24%) JBoss
12 7 (0.24%) Moodle
13 6 (0.21%) SharePoint 2013
14 4 (0.14%) Adobe Experience Manager
14 4 (0.14%) CMS
14 4 (0.14%) OpenStack
14 4 (0.14%) SharePoint Server
Applications
1 754 (26.38%) Microsoft Office
2 112 (3.92%) Microsoft Excel
3 50 (1.75%) Microsoft PowerPoint
4 14 (0.49%) Adobe Creative Suite
5 13 (0.45%) MS Visio
6 9 (0.31%) AutoCAD
7 4 (0.14%) Adobe Captivate
7 4 (0.14%) Spreadsheet
8 3 (0.10%) Maya
8 3 (0.10%) SOLIDWORKS
9 2 (0.070%) Microsoft Project
9 2 (0.070%) Photoshop
9 2 (0.070%) Revit
10 1 (0.035%) Acrobat
10 1 (0.035%) Adobe Illustrator
10 1 (0.035%) CINEMA 4D
10 1 (0.035%) Vectorworks
Business Applications
1 61 (2.13%) ION MarketView
2 21 (0.73%) Dynamics CRM
3 17 (0.59%) Eikon
4 12 (0.42%) WebTrends
5 8 (0.28%) Dynamics NAV
5 8 (0.28%) Sage X3
6 6 (0.21%) SAP CRM
7 5 (0.17%) SAP Business One
8 4 (0.14%) Remedy ITSM
8 4 (0.14%) SAP ERP
8 4 (0.14%) Unit4 Business World
9 3 (0.10%) Epicor Vantage
9 3 (0.10%) Sage 1000
9 3 (0.10%) Salesforce.com CRM
10 2 (0.070%) Eloqua
10 2 (0.070%) Magento
10 2 (0.070%) Sage 200
10 2 (0.070%) SystmOne
10 2 (0.070%) Temenos T24
10 2 (0.070%) thinkFolio
Cloud Services
1 767 (26.84%) Office 365
2 216 (7.56%) Microsoft Azure
3 54 (1.89%) Amazon AWS
4 47 (1.64%) IaaS
5 29 (1.01%) G Suite
5 29 (1.01%) Mimecast
6 26 (0.91%) Azure Active Directory
6 26 (0.91%) PaaS
7 23 (0.80%) SaaS
8 15 (0.52%) Google Analytics
9 14 (0.49%) OneDrive
10 8 (0.28%) Amazon EC2
10 8 (0.28%) Slack
11 7 (0.24%) Adobe Creative Cloud
12 5 (0.17%) Cloud Computing
13 4 (0.14%) Amazon S3
13 4 (0.14%) GitHub
13 4 (0.14%) Virtual Private Cloud
14 3 (0.10%) Dropbox
15 2 (0.070%) Google Drive
Communications & Networking
1 397 (13.89%) DNS
2 373 (13.05%) Firewall
3 333 (11.65%) DHCP
4 321 (11.23%) TCP/IP
5 277 (9.69%) LAN
6 254 (8.89%) WAN
7 223 (7.80%) VPN
8 132 (4.62%) VoIP
9 107 (3.74%) Skype
9 107 (3.74%) Wireless
10 106 (3.71%) VLAN
11 91 (3.18%) SAN
12 81 (2.83%) Internet
13 63 (2.20%) Wi-Fi
14 53 (1.85%) MPLS
15 46 (1.61%) Remote Desktop
16 37 (1.29%) SMS
17 34 (1.19%) Network Security
18 24 (0.84%) Intranet
18 24 (0.84%) SSL
Database & Business Intelligence
1 218 (7.63%) SQL Server
2 27 (0.94%) Crystal Reports
3 23 (0.80%) MySQL
4 16 (0.56%) SQL Server 2008
5 9 (0.31%) Oracle Database
5 9 (0.31%) Relational Database
5 9 (0.31%) SQL Server 2012
6 5 (0.17%) Amazon RDS
6 5 (0.17%) PostgreSQL
6 5 (0.17%) SQL Server Reporting Services
7 4 (0.14%) GIS
7 4 (0.14%) Oracle Reports
7 4 (0.14%) QlikView
7 4 (0.14%) SQL Server 2014
8 3 (0.10%) Amazon Redshift
8 3 (0.10%) Blockchain
8 3 (0.10%) CorVu
8 3 (0.10%) MongoDB
8 3 (0.10%) SQL Server 2005
9 2 (0.070%) BusinessObjects
Development Applications
1 19 (0.66%) JIRA
2 11 (0.38%) Git (software)
3 8 (0.28%) Team Foundation Server
4 4 (0.14%) TeamCity
5 2 (0.070%) JUnit
5 2 (0.070%) MSI
5 2 (0.070%) Talend Open Studio
5 2 (0.070%) Vagrant
6 1 (0.035%) AutoIt
6 1 (0.035%) Bitbucket
6 1 (0.035%) Bugzilla
6 1 (0.035%) FrontPage
6 1 (0.035%) Jenkins
6 1 (0.035%) Visual Studio Team System
General
1 407 (14.24%) Finance
2 187 (6.54%) Banking
3 140 (4.90%) Investment Banking
4 136 (4.76%) Retail Banking
5 117 (4.09%) Front Office
6 103 (3.60%) Telecoms
7 82 (2.87%) Legal
8 74 (2.59%) Manufacturing
9 70 (2.45%) Retail
10 65 (2.27%) Law
11 64 (2.24%) Back Office
12 50 (1.75%) Marketing
13 46 (1.61%) Advertising
13 46 (1.61%) Games
14 14 (0.49%) German Language
15 12 (0.42%) Publishing
16 11 (0.38%) Financial Institution
17 10 (0.35%) Electronics
18 9 (0.31%) Billing
18 9 (0.31%) Spanish Language
Libraries, Frameworks & Software Standards
1 51 (1.78%) HTML
2 32 (1.12%) .NET
3 30 (1.05%) CSS
4 17 (0.59%) Web Services
4 17 (0.59%) XML
5 10 (0.35%) AngularJS
6 6 (0.21%) FIX Protocol
6 6 (0.21%) Software Packaging
6 6 (0.21%) Velocity
7 5 (0.17%) ASP.NET
7 5 (0.17%) COM
7 5 (0.17%) J2EE
7 5 (0.17%) jQuery
8 4 (0.14%) LAMP
8 4 (0.14%) Middleware
8 4 (0.14%) Natural Language Processing
8 4 (0.14%) REST
8 4 (0.14%) XSLT
9 3 (0.10%) JSON
9 3 (0.10%) X-Windows
Miscellaneous
1 247 (8.64%) Analytical Skills
2 148 (5.18%) Driving Licence
3 123 (4.30%) Computer Science
4 88 (3.08%) Blackberry
5 82 (2.87%) iPad
6 69 (2.41%) Foreign Exchange (FX)
7 62 (2.17%) Data Centre
8 53 (1.85%) iPhone
9 50 (1.75%) Equities
10 49 (1.71%) Video Conferencing
11 40 (1.40%) Management Information System
11 40 (1.40%) Smartphone
12 35 (1.22%) Hedge funds
13 25 (0.87%) Fat Client
13 25 (0.87%) Thin Client
14 24 (0.84%) User Experience
15 22 (0.77%) Replication
16 17 (0.59%) CCTV
16 17 (0.59%) EPoS
16 17 (0.59%) RSA SecurID
Operating Systems
1 2044 (71.52%) Windows
2 964 (33.73%) Windows Server
3 687 (24.04%) Windows 7
4 517 (18.09%) Windows Server 2012
5 515 (18.02%) Windows Server 2008
6 455 (15.92%) Windows 10
7 265 (9.27%) Windows 8
8 249 (8.71%) Linux
9 128 (4.48%) Mac OS X
10 124 (4.34%) Windows Server 2003
10 124 (4.34%) Windows XP
11 108 (3.78%) Android
12 107 (3.74%) Unix
13 86 (3.01%) Apple iOS
14 43 (1.50%) Mac OS
15 34 (1.19%) Red Hat Enterprise Linux
16 24 (0.84%) Ubuntu
17 20 (0.70%) CentOS
18 15 (0.52%) Windows Phone
19 12 (0.42%) Windows Vista
Processes & Methodologies
1 597 (20.89%) ITIL
2 227 (7.94%) Asset Management
3 141 (4.93%) Wealth Management
4 139 (4.86%) Incident Management
5 119 (4.16%) Service Delivery
6 111 (3.88%) CRM
7 108 (3.78%) Service Management
8 103 (3.60%) Problem Management
9 97 (3.39%) Time Management
10 86 (3.01%) Project Management
11 82 (2.87%) Continuous Improvement
12 78 (2.73%) Disaster Recovery
12 78 (2.73%) ERP
13 75 (2.62%) Process Improvement
14 70 (2.45%) Stakeholder Management
15 69 (2.41%) Mentoring
16 59 (2.06%) Change Management
17 55 (1.92%) Document Management
18 51 (1.78%) ITIL V3
19 46 (1.61%) ITSM
Programming Languages
1 417 (14.59%) SQL
2 94 (3.29%) PowerShell
3 43 (1.50%) JavaScript
4 39 (1.36%) C#
5 31 (1.08%) C
6 26 (0.91%) Java
7 18 (0.63%) Bash Shell
8 17 (0.59%) T-SQL
9 12 (0.42%) PHP
10 11 (0.38%) PL/SQL
10 11 (0.38%) Shell Script
10 11 (0.38%) VBScript
11 10 (0.35%) Python
11 10 (0.35%) VB
12 9 (0.31%) C++
12 9 (0.31%) VBA
13 5 (0.17%) Perl
14 2 (0.070%) Delphi
14 2 (0.070%) VB.NET
15 1 (0.035%) RPG
Qualifications
1 315 (11.02%) Degree
2 300 (10.50%) Microsoft Certification
3 212 (7.42%) MCSE
4 151 (5.28%) Cisco Certification
5 137 (4.79%) MCP
5 137 (4.79%) MCSA
6 125 (4.37%) CCNA
7 71 (2.48%) A+ Certification
8 63 (2.20%) Computer Science Degree
9 45 (1.57%) MCITP
9 45 (1.57%) Security Cleared
10 44 (1.54%) DBS Check
11 40 (1.40%) CCNP
12 38 (1.33%) ITIL Certification
13 27 (0.94%) SC Cleared
14 22 (0.77%) CCA
14 22 (0.77%) Citrix Certification
14 22 (0.77%) Master's Degree
15 16 (0.56%) MCTS
15 16 (0.56%) Network+ Certification
Quality Assurance & Compliance
1 222 (7.77%) SLA
2 32 (1.12%) ISO/IEC 27001
3 14 (0.49%) QA
4 7 (0.24%) PCI DSS
5 6 (0.21%) ISO 9001
5 6 (0.21%) ISO/IEC 20000
6 5 (0.17%) COBIT
6 5 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 5 (0.17%) PMO
7 4 (0.14%) BS25999
8 3 (0.10%) Sarbanes-Oxley
9 2 (0.070%) GDPR
10 1 (0.035%) Cyber Essentials
10 1 (0.035%) Cyber Essentials PLUS
10 1 (0.035%) Data Quality
10 1 (0.035%) JSP 440
System Software
1 1549 (54.20%) Active Directory
2 390 (13.65%) VMware Infrastructure
3 318 (11.13%) Hyper-V
4 92 (3.22%) vSphere
5 60 (2.10%) XenApp
6 52 (1.82%) VMware ESXi
7 36 (1.26%) Terminal Services
8 29 (1.01%) XenDesktop
9 28 (0.98%) Virtual Servers
10 26 (0.91%) Virtual Machines
11 17 (0.59%) VirtualBox
12 15 (0.52%) Microsoft Virtual Server
12 15 (0.52%) VMware Workstation
13 14 (0.49%) Virtual Desktop
14 6 (0.21%) Terminal Server
15 5 (0.17%) Firmware
15 5 (0.17%) OpenSIPS
15 5 (0.17%) VMware Server
16 3 (0.10%) Docker
17 2 (0.070%) iptables
Systems Management
1 189 (6.61%) SCCM
2 47 (1.64%) WSUS
3 34 (1.19%) Backup Exec
4 26 (0.91%) SCOM
4 26 (0.91%) Systems Management Server (SMS)
4 26 (0.91%) vCenter Server
5 24 (0.84%) AirWatch
6 9 (0.31%) Norton AntiVirus
6 9 (0.31%) Symantec Endpoint Protection
7 7 (0.24%) Cisco CUCM
7 7 (0.24%) Microsoft Clustering
7 7 (0.24%) Nagios
8 6 (0.21%) SCVMM
9 5 (0.17%) Jamf Pro
10 4 (0.14%) Ansible
10 4 (0.14%) cPanel
10 4 (0.14%) PaperCut
11 3 (0.10%) Microsoft Intune
11 3 (0.10%) Plesk
12 2 (0.070%) Puppet
Vendors
1 1343 (46.99%) Microsoft
2 707 (24.74%) VMware
3 294 (10.29%) Citrix
4 276 (9.66%) Cisco
5 165 (5.77%) Apple
6 93 (3.25%) HP
7 78 (2.73%) Veeam
8 67 (2.34%) Google
9 62 (2.17%) Dell
9 62 (2.17%) ION Trading
10 50 (1.75%) Oracle
11 41 (1.43%) Avaya
12 39 (1.36%) Adobe
12 39 (1.36%) McAfee
12 39 (1.36%) SAP
13 38 (1.33%) Sophos
14 35 (1.22%) Bloomberg
15 34 (1.19%) Red Hat
16 33 (1.15%) Symantec
17 32 (1.12%) iManage