Period
to 23 October 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies in England during the 6 months to 23 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 186 214 214
Rank change year-on-year +28 0 +1
Permanent jobs requiring an IT Support 2,492 2,602 2,826
As % of all permanent IT jobs advertised in England 1.97% 1.69% 1.71%
As % of the Job Titles category 2.06% 1.76% 1.79%
Number of salaries quoted 2,289 2,314 2,451
England median annual salary £27,500 £27,500 £26,500
Median salary % change year-on-year - +3.77% -3.64%
10th Percentile £20,500 £19,250 £19,000
90th Percentile £41,800 £43,750 £40,000
UK median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 120,861 147,433 158,094
% of permanent IT jobs with a recognized job title 95.68% 96.00% 95.94%
Number of salaries quoted 97,399 119,751 127,575
England median annual salary £51,871 £50,000 £50,000
Median salary % change year-on-year +3.74% - +5.26%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 23 October 2019.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 23 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 875 £30,000 -3.23% 171
South East +35 628 £27,000 +3.85% 242
North of England +10 355 £24,000 - 243
Midlands +12 239 £25,500 -1.92% 150
South West +18 227 £27,500 +14.58% 114
North West +4 177 £23,500 -2.08% 122
East of England +27 175 £27,500 -3.51% 124
Yorkshire +41 154 £25,500 +6.25% 90
West Midlands +7 148 £25,000 -3.85% 92
East Midlands +15 91 £27,000 +2.86% 58
North East +12 27 £23,500 -9.62% 32
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 October 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,670 (67.01%) Windows
2 1,257 (50.44%) Active Directory
3 1,085 (43.54%) Microsoft
4 1,024 (41.09%) Office 365
5 757 (30.38%) Windows 10
6 709 (28.45%) Microsoft Office
6 709 (28.45%) Windows Server
7 539 (21.63%) Windows 7
8 475 (19.06%) VMware
9 466 (18.70%) ITIL
10 392 (15.73%) Problem-Solving
11 374 (15.01%) MS Exchange
12 351 (14.09%) Firewall
13 343 (13.76%) Windows Server 2012
14 327 (13.12%) Hyper-V
15 315 (12.64%) LAN
16 305 (12.24%) DNS
17 286 (11.48%) WAN
17 286 (11.48%) VMware Infrastructure
18 276 (11.08%) DHCP
19 273 (10.96%) Azure
20 247 (9.91%) TCP/IP
21 234 (9.39%) Windows Server 2008
22 227 (9.11%) SQL
22 227 (9.11%) Finance
23 218 (8.75%) Linux
24 212 (8.51%) Cisco
25 211 (8.47%) Microsoft Certification
26 207 (8.31%) Degree
27 194 (7.78%) SCCM

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 374 (15.01%) MS Exchange
2 132 (5.30%) SharePoint
3 88 (3.53%) Exchange Server 2010
4 84 (3.37%) Exchange Server 2013
5 76 (3.05%) Skype for Business
6 25 (1.00%) IIS
7 17 (0.68%) IBM Notes
8 16 (0.64%) CMS
9 15 (0.60%) Exchange Server 2007
10 11 (0.44%) Confluence
11 8 (0.32%) IBM Domino
12 7 (0.28%) Blackberry Enterprise Server
12 7 (0.28%) WordPress
13 5 (0.20%) Exchange Server 2003
14 4 (0.16%) Adobe Experience Manager
14 4 (0.16%) Site Server
15 3 (0.12%) Joomla!
15 3 (0.12%) SAS
16 2 (0.080%) Alfresco
16 2 (0.080%) Apache
Applications
1 709 (28.45%) Microsoft Office
2 132 (5.30%) Microsoft Excel
3 69 (2.77%) Microsoft PowerPoint
4 20 (0.80%) MS Visio
5 8 (0.32%) Adobe Creative Suite
6 7 (0.28%) Photoshop
7 4 (0.16%) S-PLUS
8 3 (0.12%) Acrobat
9 2 (0.080%) AutoCAD
9 2 (0.080%) Pro/ENGINEER
9 2 (0.080%) PTC Creo
10 1 (0.040%) Adobe Illustrator
10 1 (0.040%) Autodesk Inventor
10 1 (0.040%) InDesign
10 1 (0.040%) Microsoft Project
10 1 (0.040%) Mozilla Thunderbird
10 1 (0.040%) Notepad++
10 1 (0.040%) SOLIDWORKS
10 1 (0.040%) SPSS
Business Applications
1 17 (0.68%) Dynamics NAV
2 10 (0.40%) Dynamics AX
3 8 (0.32%) Remedy ITSM
4 7 (0.28%) Dynamics CRM
5 6 (0.24%) Elite 3E
6 4 (0.16%) NetSuite
7 3 (0.12%) Carpe Diem
7 3 (0.12%) Magento
8 2 (0.080%) Epicor Tropos
8 2 (0.080%) Exchequer
8 2 (0.080%) Oracle EBS
8 2 (0.080%) Oracle EBS R12
8 2 (0.080%) Oracle ERP
8 2 (0.080%) Sage 200
8 2 (0.080%) SAP Business One
9 1 (0.040%) Line 50
9 1 (0.040%) Line 500
9 1 (0.040%) Oracle Payables
9 1 (0.040%) Salesforce.com CRM
9 1 (0.040%) Visualfiles
Cloud Services
1 1,024 (41.09%) Office 365
2 273 (10.96%) Azure
3 97 (3.89%) AWS
4 45 (1.81%) G Suite
5 41 (1.65%) OneDrive
6 32 (1.28%) SaaS
7 23 (0.92%) Cloud Computing
8 22 (0.88%) Azure Active Directory
8 22 (0.88%) Dynamics 365
9 17 (0.68%) Power Platform
10 12 (0.48%) Mimecast
11 11 (0.44%) PowerApps
12 7 (0.28%) Adobe Creative Cloud
13 6 (0.24%) Amazon S3
13 6 (0.24%) IaaS
14 5 (0.20%) Dropbox
14 5 (0.20%) Google Docs
15 4 (0.16%) Serverless
16 3 (0.12%) OpenDNS
16 3 (0.12%) Slack
Communications & Networking
1 351 (14.09%) Firewall
2 315 (12.64%) LAN
3 305 (12.24%) DNS
4 286 (11.48%) WAN
5 276 (11.08%) DHCP
6 247 (9.91%) TCP/IP
7 179 (7.18%) VoIP
8 144 (5.78%) VPN
9 131 (5.26%) Wireless
10 96 (3.85%) Wi-Fi
11 94 (3.77%) Skype
12 89 (3.57%) VLAN
13 79 (3.17%) Internet
14 73 (2.93%) SAN
15 70 (2.81%) Remote Desktop
16 35 (1.40%) NAS
17 30 (1.20%) IP Telephony
18 28 (1.12%) WLAN
19 23 (0.92%) Network Security
20 20 (0.80%) Cisco IOS
Database & Business Intelligence
1 166 (6.66%) SQL Server
2 15 (0.60%) MySQL
3 14 (0.56%) SQL Server 2012
4 9 (0.36%) SQL Server Reporting Services
5 8 (0.32%) SQL Server 2008
6 7 (0.28%) Crystal Reports
6 7 (0.28%) Data Warehouse
6 7 (0.28%) MS Access
7 6 (0.24%) Oracle Reports
7 6 (0.24%) Power BI
7 6 (0.24%) Relational Database
7 6 (0.24%) SQL Server 2005
7 6 (0.24%) SQL Server Integration Services
8 5 (0.20%) SQL Server 2014
9 4 (0.16%) FileMaker
9 4 (0.16%) SQL Server 2016
10 3 (0.12%) Oracle Smart View
11 2 (0.080%) Big Data
11 2 (0.080%) RDBMS
11 2 (0.080%) SQL Server Analysis Services
Development Applications
1 36 (1.44%) JIRA
2 12 (0.48%) Git (software)
3 10 (0.40%) Visual Studio
4 9 (0.36%) Subversion
5 6 (0.24%) Bitbucket
6 3 (0.12%) MSI
7 2 (0.080%) GitLab
7 2 (0.080%) Jenkins
7 2 (0.080%) Oracle Forms
7 2 (0.080%) Vagrant
7 2 (0.080%) VSS/SourceSafe
8 1 (0.040%) Ant
8 1 (0.040%) Atlassian Bamboo
8 1 (0.040%) Hudson
8 1 (0.040%) Maven
General
1 227 (9.11%) Finance
2 111 (4.45%) Telecoms
3 87 (3.49%) Retail
4 75 (3.01%) Law
5 58 (2.33%) Legal
6 54 (2.17%) Marketing
7 47 (1.89%) Manufacturing
8 39 (1.57%) Banking
9 28 (1.12%) Public Sector
10 16 (0.64%) Automotive
10 16 (0.64%) German Language
11 14 (0.56%) Advertising
11 14 (0.56%) French Language
12 12 (0.48%) Aerospace
13 11 (0.44%) Front Office
14 8 (0.32%) Dutch Language
14 8 (0.32%) Electronics
14 8 (0.32%) Games
15 7 (0.28%) Pharmaceutical
15 7 (0.28%) Publishing
Libraries, Frameworks & Software Standards
1 29 (1.16%) HTML
2 26 (1.04%) CSS
3 25 (1.00%) .NET
4 12 (0.48%) Web Services
5 9 (0.36%) ASP.NET
5 9 (0.36%) REST
6 8 (0.32%) COM
7 6 (0.24%) HTML5
8 5 (0.20%) Middleware
9 4 (0.16%) jQuery
9 4 (0.16%) SOAP
9 4 (0.16%) XML
9 4 (0.16%) XMPP
10 3 (0.12%) CSS3
10 3 (0.12%) EDI
10 3 (0.12%) LDAP
10 3 (0.12%) Spring
11 2 (0.080%) Ajax
11 2 (0.080%) Velocity
12 1 (0.040%) CodeIgniter
Miscellaneous
1 138 (5.54%) Analytical Skills
2 101 (4.05%) Driving Licence
3 92 (3.69%) Video Conferencing
4 80 (3.21%) Self-Motivation
5 63 (2.53%) Smartphone
6 50 (2.01%) Data Centre
7 46 (1.85%) iPhone
8 43 (1.73%) Management Information System
9 31 (1.24%) User Experience
10 29 (1.16%) Blackberry
11 28 (1.12%) EPoS
12 23 (0.92%) iPad
13 21 (0.84%) CCTV
14 20 (0.80%) Client/Server
15 18 (0.72%) Replication
16 17 (0.68%) FMCG
17 16 (0.64%) NHS
18 12 (0.48%) Fat Client
18 12 (0.48%) Thin Client
19 10 (0.40%) CMDB
Operating Systems
1 1,670 (67.01%) Windows
2 757 (30.38%) Windows 10
3 709 (28.45%) Windows Server
4 539 (21.63%) Windows 7
5 343 (13.76%) Windows Server 2012
6 234 (9.39%) Windows Server 2008
7 218 (8.75%) Linux
8 145 (5.82%) Windows 8
9 101 (4.05%) Android
10 75 (3.01%) Mac OS
11 71 (2.85%) Apple iOS
12 64 (2.57%) Mac OS X
12 64 (2.57%) Unix
13 47 (1.89%) Windows Server 2003
14 30 (1.20%) Windows XP
15 19 (0.76%) Windows Vista
16 15 (0.60%) Red Hat Enterprise Linux
17 7 (0.28%) CentOS
18 4 (0.16%) VMS
19 3 (0.12%) Windows 2000
Processes & Methodologies
1 466 (18.70%) ITIL
2 392 (15.73%) Problem-Solving
3 116 (4.65%) Service Management
4 109 (4.37%) Mentoring
5 105 (4.21%) Service Delivery
6 101 (4.05%) Asset Management
7 92 (3.69%) Change Management
8 90 (3.61%) Time Management
9 89 (3.57%) Incident Management
10 83 (3.33%) Migration
11 73 (2.93%) Project Management
12 70 (2.81%) Mobile Device Management
13 69 (2.77%) CRM
14 66 (2.65%) ITSM
15 64 (2.57%) Problem Management
16 60 (2.41%) Infrastructure Engineering
17 55 (2.21%) Patch Management
18 48 (1.93%) Disaster Recovery
18 48 (1.93%) ERP
19 43 (1.73%) Computer Science
Programming Languages
1 227 (9.11%) SQL
2 99 (3.97%) PowerShell
3 29 (1.16%) C
3 29 (1.16%) Java
4 25 (1.00%) JavaScript
5 22 (0.88%) C#
5 22 (0.88%) VB
6 19 (0.76%) VBA
7 16 (0.64%) T-SQL
8 13 (0.52%) Python
9 11 (0.44%) Bash Shell
10 9 (0.36%) Shell Script
11 7 (0.28%) Perl
12 6 (0.24%) C++
13 5 (0.20%) VBScript
14 4 (0.16%) PL/SQL
14 4 (0.16%) R
15 3 (0.12%) PHP
15 3 (0.12%) VB.NET
Qualifications
1 211 (8.47%) Microsoft Certification
2 207 (8.31%) Degree
3 116 (4.65%) MCSE
4 106 (4.25%) MCSA
5 102 (4.09%) MCP
6 90 (3.61%) Security Cleared
7 54 (2.17%) Cisco Certification
8 52 (2.09%) CCNA
9 47 (1.89%) DBS Check
10 44 (1.77%) SC Cleared
11 37 (1.48%) MCITP
12 36 (1.44%) DV Cleared
13 35 (1.40%) ITIL Certification
14 27 (1.08%) A+ Certification
15 22 (0.88%) VMware Certified Professional (VCP)
16 20 (0.80%) MCTS
17 14 (0.56%) HND
18 13 (0.52%) MCDST
19 11 (0.44%) CCNP
20 8 (0.32%) Master's Degree
Quality Assurance & Compliance
1 186 (7.46%) SLA
2 60 (2.41%) ISO/IEC 27001
3 14 (0.56%) Cyber Essentials
3 14 (0.56%) GDPR
4 13 (0.52%) ISO 9001
5 10 (0.40%) PMO
6 4 (0.16%) ISO/IEC 20000
6 4 (0.16%) Sarbanes-Oxley
7 3 (0.12%) GxP
8 2 (0.080%) COBIT
8 2 (0.080%) Data Quality
8 2 (0.080%) PCI DSS
8 2 (0.080%) QA
9 1 (0.040%) Cyber Essentials PLUS
9 1 (0.040%) GAMP
9 1 (0.040%) HL7
9 1 (0.040%) ISO 22301
9 1 (0.040%) MiFID
System Software
1 1,257 (50.44%) Active Directory
2 327 (13.12%) Hyper-V
3 286 (11.48%) VMware Infrastructure
4 49 (1.97%) VMware ESXi
5 42 (1.69%) Virtual Machines
6 35 (1.40%) Virtual Servers
7 25 (1.00%) XenApp
8 20 (0.80%) vSphere
9 11 (0.44%) Terminal Services
10 10 (0.40%) Firmware
11 9 (0.36%) XenDesktop
12 6 (0.24%) VirtualBox
12 6 (0.24%) VMware Workstation
13 5 (0.20%) BitLocker
13 5 (0.20%) Docker
14 4 (0.16%) Microsoft Virtual Server
15 3 (0.12%) Microsoft App-V
16 2 (0.080%) DFS Replication
16 2 (0.080%) Virtual Desktop
16 2 (0.080%) VMware Server
Systems Management
1 194 (7.78%) SCCM
2 46 (1.85%) Microsoft Intune
3 35 (1.40%) WSUS
4 22 (0.88%) Backup Exec
5 21 (0.84%) Jamf Pro
6 14 (0.56%) Norton AntiVirus
6 14 (0.56%) SCOrch
7 10 (0.40%) Forefront Identity Manager
8 8 (0.32%) AirWatch
8 8 (0.32%) Cisco CUCM
9 7 (0.28%) SCOM
10 6 (0.24%) Kubernetes
10 6 (0.24%) Single Sign-On
11 5 (0.20%) Ansible
12 4 (0.16%) DameWare
12 4 (0.16%) McAfee ePO
13 3 (0.12%) IBM BigFix
13 3 (0.12%) Microsoft Clustering
13 3 (0.12%) vCenter Server
14 2 (0.080%) Malwarebytes
Vendors
1 1,085 (43.54%) Microsoft
2 475 (19.06%) VMware
3 212 (8.51%) Cisco
4 179 (7.18%) Citrix
5 129 (5.18%) Apple
6 66 (2.65%) HP
7 60 (2.41%) Dell
8 59 (2.37%) Veeam
9 56 (2.25%) Oracle
10 42 (1.69%) Avaya
10 42 (1.69%) ServiceNow
11 34 (1.36%) Adobe
12 32 (1.28%) Sophos
13 28 (1.12%) Salesforce.com
14 27 (1.08%) Bloomberg
14 27 (1.08%) Google
15 25 (1.00%) Symantec
16 24 (0.96%) Meraki
17 23 (0.92%) McAfee
18 21 (0.84%) Red Hat