Period
to

The median annual salary for an IT Support was £29,000 in advertised job vacancies in England during the 6 months to 19 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
19 May 2022
Same period 2021 Same period 2020
Rank 266 231 193
Rank change year-on-year -35 -38 +8
Permanent jobs requiring an IT Support 1,999 1,208 1,584
As % of all permanent jobs advertised in England 1.47% 1.51% 1.81%
As % of the Job Titles category 1.59% 1.63% 1.90%
Number of salaries quoted 1,777 938 1,446
10th Percentile £20,700 £21,000 £20,000
25th Percentile £23,750 £23,500 £23,063
Median annual salary (50th Percentile) £29,000 £29,000 £28,000
Median % change year-on-year - +3.57% +1.82%
75th Percentile £36,000 £37,000 £35,000
90th Percentile £48,750 £43,750 £43,000
UK median annual salary £29,000 £29,000 £28,000
% change year-on-year - +3.57% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 125,804 74,143 83,183
% of permanent IT jobs with a recognized job title 92.71% 92.52% 95.21%
Number of salaries quoted 72,931 57,750 68,187
10th Percentile £32,097 £32,000 £30,500
25th Percentile £42,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £78,750 £73,750 £72,500
90th Percentile £96,250 £90,000 £88,750
UK median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +5.00%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 19 May 2022.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 19 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -40 579 £33,500 -4.29% 93
South East +3 432 £29,000 +3.57% 103
North of England +9 407 £26,233 -9.54% 151
Midlands -23 268 £25,000 -0.99% 96
North West -14 199 £27,500 - 76
South West -22 165 £29,375 +17.50% 62
West Midlands -25 165 £26,750 +8.30% 36
Yorkshire +29 150 £26,000 -5.45% 51
East of England -2 149 £27,000 -11.09% 52
East Midlands -13 103 £25,000 -9.09% 58
North East -2 58 £21,000 -35.38% 24
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 May 2022, IT Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,236 (61.83%) Windows
2 1,024 (51.23%) Microsoft 365
3 886 (44.32%) Active Directory
4 885 (44.27%) Microsoft
5 666 (33.32%) Social Skills
6 522 (26.11%) Windows 10
7 508 (25.41%) Windows Server
8 429 (21.46%) Azure
9 398 (19.91%) Microsoft Office
10 397 (19.86%) ITIL
11 304 (15.21%) Problem-Solving
12 257 (12.86%) VMware
13 249 (12.46%) Firewall
14 244 (12.21%) DNS
15 240 (12.01%) SLA
16 232 (11.61%) SharePoint
17 216 (10.81%) Service Delivery
18 201 (10.06%) DHCP
19 177 (8.85%) SQL
20 176 (8.80%) VPN
21 171 (8.55%) VMware Infrastructure
22 168 (8.40%) LAN
23 166 (8.30%) Cisco
23 166 (8.30%) Finance
24 165 (8.25%) PowerShell
25 164 (8.20%) TCP/IP
26 157 (7.85%) WAN
27 154 (7.70%) MS Exchange
27 154 (7.70%) Citrix
28 147 (7.35%) Degree

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 232 (11.61%) SharePoint
2 154 (7.70%) MS Exchange
3 24 (1.20%) Exchange Server 2013
4 18 (0.90%) Exchange Server 2010
5 14 (0.70%) WordPress
6 11 (0.55%) IIS
7 9 (0.45%) Exchange Server 2003
7 9 (0.45%) Exchange Server 2007
8 8 (0.40%) CMS
9 6 (0.30%) Confluence
10 5 (0.25%) Office Communications Server
10 5 (0.25%) Umbraco
11 4 (0.20%) ArcGIS
11 4 (0.20%) WebSphere
12 3 (0.15%) Apache
12 3 (0.15%) OpenStack
12 3 (0.15%) Skype for Business
13 2 (0.10%) Site Server
14 1 (0.050%) nginx
Applications
1 398 (19.91%) Microsoft Office
2 89 (4.45%) Microsoft Excel
3 35 (1.75%) Microsoft PowerPoint
4 19 (0.95%) Spreadsheet
5 5 (0.25%) Acrobat
5 5 (0.25%) Microsoft Project
5 5 (0.25%) MS Visio
6 4 (0.20%) AutoCAD
7 3 (0.15%) Revit
7 3 (0.15%) SketchUp
8 2 (0.10%) Photoshop
9 1 (0.050%) Adobe Creative Suite
Business Applications
1 13 (0.65%) Dynamics NAV
2 10 (0.50%) Remedy ITSM
3 8 (0.40%) Dynamics CRM
3 8 (0.40%) Maximo
4 5 (0.25%) Visualfiles
5 4 (0.20%) Elite 3E
6 3 (0.15%) NetSuite
6 3 (0.15%) Salesforce.com CRM
7 2 (0.10%) Eikon
8 1 (0.050%) Aareon QL
8 1 (0.050%) Carpe Diem
8 1 (0.050%) CaseMap
8 1 (0.050%) Magento
8 1 (0.050%) Relativity
8 1 (0.050%) Sage X3
8 1 (0.050%) SAP Business One
8 1 (0.050%) SAP ERP
8 1 (0.050%) Shopify
Cloud Services
1 1,024 (51.23%) Microsoft 365
2 429 (21.46%) Azure
3 120 (6.00%) Azure Active Directory
4 68 (3.40%) AWS
5 65 (3.25%) OneDrive
6 63 (3.15%) Google Workspace
7 36 (1.80%) SaaS
8 32 (1.60%) Power Platform
9 29 (1.45%) Mimecast
10 23 (1.15%) IaaS
11 11 (0.55%) GCP
11 11 (0.55%) PaaS
11 11 (0.55%) Power Automate
12 10 (0.50%) Dynamics 365
12 10 (0.50%) Slack
13 9 (0.45%) PowerApps
14 5 (0.25%) Google Docs
14 5 (0.25%) Google Sheets
14 5 (0.25%) Linode
15 4 (0.20%) Nutanix
Communications & Networking
1 249 (12.46%) Firewall
2 244 (12.21%) DNS
3 201 (10.06%) DHCP
4 176 (8.80%) VPN
5 168 (8.40%) LAN
6 164 (8.20%) TCP/IP
7 157 (7.85%) WAN
8 108 (5.40%) Wireless
9 83 (4.15%) Wi-Fi
10 71 (3.55%) VLAN
11 69 (3.45%) VoIP
12 53 (2.65%) Remote Desktop
13 46 (2.30%) SAN
14 39 (1.95%) Internet
15 36 (1.80%) IP Telephony
16 28 (1.40%) WLAN
17 24 (1.20%) NAS
18 21 (1.05%) Cisco IOS
18 21 (1.05%) Network Security
19 17 (0.85%) ADSL
Database & Business Intelligence
1 113 (5.65%) SQL Server
2 27 (1.35%) Power BI
3 11 (0.55%) Data Warehouse
4 7 (0.35%) Amazon RDS
4 7 (0.35%) Big Data
4 7 (0.35%) SQL Server Reporting Services
5 6 (0.30%) Crystal Reports
6 5 (0.25%) Geospatial Data
6 5 (0.25%) GIS
6 5 (0.25%) Oracle Database
7 4 (0.20%) Azure SQL Database
8 3 (0.15%) Hadoop
8 3 (0.15%) KNIME
8 3 (0.15%) Pentaho
8 3 (0.15%) SQL Server Analysis Services
9 2 (0.10%) DB2
9 2 (0.10%) PostgreSQL
10 1 (0.050%) Cognos Impromptu
10 1 (0.050%) DataStage
10 1 (0.050%) MySQL
Development Applications
1 34 (1.70%) JIRA
2 10 (0.50%) Visual Studio
3 5 (0.25%) Postman
4 4 (0.20%) Git (software)
4 4 (0.20%) GitLab
4 4 (0.20%) MSI
5 2 (0.10%) Jenkins
5 2 (0.10%) SQL Server Management Studio (SSMS)
6 1 (0.050%) Octopus Deploy
6 1 (0.050%) Subversion
General
1 666 (33.32%) Social Skills
2 166 (8.30%) Finance
3 104 (5.20%) Law
4 92 (4.60%) Analytical Skills
5 77 (3.85%) Inclusion and Diversity
6 66 (3.30%) Retail
7 65 (3.25%) Legal
8 60 (3.00%) Public Sector
9 52 (2.60%) Manufacturing
10 51 (2.55%) Organisational Skills
11 49 (2.45%) Telecoms
12 37 (1.85%) Advertising
13 32 (1.60%) Marketing
14 20 (1.00%) Banking
14 20 (1.00%) Publishing
15 18 (0.90%) Military
16 15 (0.75%) Back Office
17 14 (0.70%) Games
18 13 (0.65%) Documentation Skills
18 13 (0.65%) Italian Language
Libraries, Frameworks & Software Standards
1 38 (1.90%) HTML
2 24 (1.20%) CSS
3 10 (0.50%) .NET
4 8 (0.40%) COM
5 7 (0.35%) jQuery
5 7 (0.35%) Twitter Bootstrap
6 6 (0.30%) Web Services
7 5 (0.25%) RESTful
7 5 (0.25%) Software Packaging
8 4 (0.20%) X-Windows
9 3 (0.15%) LDAP
9 3 (0.15%) V-Ray
10 2 (0.10%) LAMP
10 2 (0.10%) WebSockets
11 1 (0.050%) 802.1X
11 1 (0.050%) REST
11 1 (0.050%) SAML
11 1 (0.050%) ServiceStack
11 1 (0.050%) XML
Miscellaneous
1 119 (5.95%) Self-Motivation
2 96 (4.80%) Driving Licence
3 88 (4.40%) Management Information System
4 52 (2.60%) Video Conferencing
5 47 (2.35%) Data Centre
6 43 (2.15%) User Experience
7 27 (1.35%) Smartphone
8 22 (1.10%) Data Protection Act
9 21 (1.05%) Fat Client
9 21 (1.05%) Thin Client
10 20 (1.00%) iPad
11 15 (0.75%) Clustering
12 14 (0.70%) iPhone
13 13 (0.65%) CMDB
13 13 (0.65%) Linux Command Line
14 12 (0.60%) CCTV
15 11 (0.55%) Blackberry
15 11 (0.55%) EPoS
15 11 (0.55%) NHS
16 10 (0.50%) e-Learning
Operating Systems
1 1,236 (61.83%) Windows
2 522 (26.11%) Windows 10
3 508 (25.41%) Windows Server
4 145 (7.25%) Linux
5 122 (6.10%) Mac OS
6 118 (5.90%) Windows Server 2019
7 112 (5.60%) Windows Server 2016
8 111 (5.55%) Android
8 111 (5.55%) Windows 7
9 106 (5.30%) Windows Server 2012
10 101 (5.05%) Apple iOS
11 85 (4.25%) Windows Server 2008
12 32 (1.60%) Unix
13 30 (1.50%) Windows 8
14 22 (1.10%) Mac OS X
15 21 (1.05%) Windows XP
16 19 (0.95%) Windows Server 2003
17 12 (0.60%) Ubuntu
18 9 (0.45%) Windows 2000 Server
19 6 (0.30%) Red Hat Enterprise Linux
Processes & Methodologies
1 397 (19.86%) ITIL
2 304 (15.21%) Problem-Solving
3 216 (10.81%) Service Delivery
4 103 (5.15%) Asset Management
5 99 (4.95%) Incident Management
6 94 (4.70%) Service Management
7 88 (4.40%) Mentoring
8 84 (4.20%) ITSM
9 79 (3.95%) Time Management
10 71 (3.55%) Change Management
11 59 (2.95%) Business Continuity
12 58 (2.90%) Agile
13 54 (2.70%) Project Management
14 53 (2.65%) Continuous Improvement
14 53 (2.65%) Cybersecurity
15 49 (2.45%) Problem Management
16 48 (2.40%) CRM
17 45 (2.25%) Computer Science
17 45 (2.25%) Migration
17 45 (2.25%) Mobile Device Management
Programming Languages
1 177 (8.85%) SQL
2 165 (8.25%) PowerShell
3 36 (1.80%) Bash
4 29 (1.45%) C
5 26 (1.30%) C#
6 17 (0.85%) Python
7 13 (0.65%) Shell Script
8 12 (0.60%) JavaScript
9 10 (0.50%) VB
10 6 (0.30%) VBScript
11 5 (0.25%) Google Apps Script
11 5 (0.25%) T-SQL
11 5 (0.25%) VBA
12 3 (0.15%) Java
12 3 (0.15%) Korn
13 2 (0.10%) Apex Code
13 2 (0.10%) C++
13 2 (0.10%) COBOL
13 2 (0.10%) Ruby
14 1 (0.050%) Perl
Qualifications
1 147 (7.35%) Degree
2 125 (6.25%) Microsoft Certification
3 108 (5.40%) Security Cleared
4 83 (4.15%) SC Cleared
5 44 (2.20%) MCP
6 42 (2.10%) MCSE
7 38 (1.90%) A+ Certification
8 35 (1.75%) Cisco Certification
9 31 (1.55%) BPSS Clearance
10 30 (1.50%) CCNA
11 29 (1.45%) Computer Science Degree
12 28 (1.40%) MCSA
13 25 (1.25%) DBS Check
14 20 (1.00%) ITIL Foundation Certificate
15 16 (0.80%) ITIL Certification
16 13 (0.65%) CCNP
17 11 (0.55%) HND
18 10 (0.50%) HNC
19 9 (0.45%) MCITP
20 7 (0.35%) DV Cleared
Quality Assurance & Compliance
1 240 (12.01%) SLA
2 39 (1.95%) ISO/IEC 27001
3 32 (1.60%) GDPR
4 24 (1.20%) Cyber Essentials
5 10 (0.50%) QA
6 6 (0.30%) Cyber Essentials PLUS
6 6 (0.30%) ISO 9001
6 6 (0.30%) Sarbanes-Oxley
7 5 (0.25%) COBIT
7 5 (0.25%) GxP
8 3 (0.15%) PCI DSS
9 2 (0.10%) Accessibility
10 1 (0.050%) Data Quality
10 1 (0.050%) GRC
10 1 (0.050%) ISAE 3402
10 1 (0.050%) P3O
10 1 (0.050%) PMO
System Software
1 886 (44.32%) Active Directory
2 171 (8.55%) VMware Infrastructure
3 114 (5.70%) Hyper-V
4 28 (1.40%) vSphere
5 24 (1.20%) XenApp
6 21 (1.05%) Virtual Machines
7 17 (0.85%) Virtual Servers
8 10 (0.50%) Virtual Desktop
9 9 (0.45%) Terminal Services
9 9 (0.45%) VMware ESXi
10 7 (0.35%) Firmware
10 7 (0.35%) VMware Workstation
11 6 (0.30%) XenDesktop
12 5 (0.25%) Citrix Hypervisor
13 3 (0.15%) BitLocker
14 2 (0.10%) Docker
14 2 (0.10%) Microsoft App-V
15 1 (0.050%) Citrix Presentation Server
15 1 (0.050%) NFS
15 1 (0.050%) Terminal Server
Systems Management
1 128 (6.40%) SCCM
2 113 (5.65%) Microsoft Intune
3 47 (2.35%) Jamf Pro
4 22 (1.10%) FortiGate
5 19 (0.95%) WSUS
6 10 (0.50%) Single Sign-On
7 7 (0.35%) Autotask
7 7 (0.35%) NetBackup
7 7 (0.35%) vCenter Server
8 6 (0.30%) Backup Exec
8 6 (0.30%) Microsoft Clustering
9 4 (0.20%) AirWatch
10 3 (0.15%) Active Directory Federation Services
10 3 (0.15%) Grafana
10 3 (0.15%) Kubernetes
10 3 (0.15%) Norton AntiVirus
10 3 (0.15%) Prometheus
10 3 (0.15%) SCOM
11 2 (0.10%) Nessus
11 2 (0.10%) OpenView Configuration Management
Vendors
1 885 (44.27%) Microsoft
2 257 (12.86%) VMware
3 166 (8.30%) Cisco
4 154 (7.70%) Citrix
5 145 (7.25%) Apple
6 66 (3.30%) Google
7 63 (3.15%) ServiceNow
8 44 (2.20%) Veeam
9 40 (2.00%) Meraki
10 37 (1.85%) Sophos
11 35 (1.75%) HP
12 34 (1.70%) Dell
13 30 (1.50%) Adobe
14 26 (1.30%) Red Hat
14 26 (1.30%) SAP
15 25 (1.25%) Okta
16 24 (1.20%) Salesforce.com
17 20 (1.00%) WatchGuard
18 16 (0.80%) Avaya
18 16 (0.80%) Remedy