Period
to 18 June 2018

The median annual salary for an IT Support was £27,000 in advertised job vacancies in England during the 6 months to 18 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 225 219 226
Rank change year-on-year -6 +7 -8
Permanent jobs requiring an IT Support 2,524 2,588 2,898
As % of all permanent IT jobs advertised in England 1.57% 1.60% 1.54%
As % of the Job Titles category 1.63% 1.66% 1.60%
Number of salaries quoted 2,276 2,421 2,720
England median annual salary £27,000 £26,500 £27,000
Median salary % change year-on-year +1.89% -1.85% +3.85%
10th Percentile £19,000 £19,250 £19,000
90th Percentile £43,750 £40,000 £43,750
UK median annual salary £27,000 £26,500 £27,000
% change year-on-year +1.89% -1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 154,991 155,912 181,493
% of permanent IT jobs with a recognized job title 96.34% 96.28% 96.65%
Number of salaries quoted 126,930 129,335 154,119
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

The salary distribution of IT jobs citing IT Support in England over the 6 months to 18 June 2018.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -18 755 £30,000 - 83
South East -10 646 £26,000 - 80
North of England -10 350 £25,437 +1.75% 72
Midlands +27 335 £25,000 +4.17% 45
South West +44 239 £23,000 -8.00% 26
East of England -30 200 £27,000 +5.88% 31
West Midlands +42 196 £24,250 +1.04% 26
North West +10 175 £25,469 +1.87% 45
Yorkshire -13 166 £25,000 - 19
East Midlands +19 139 £25,000 +4.17% 19
North East -16 9 £22,500 +2.27% 8
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 June 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,714 (67.91%) Windows
2 1,286 (50.95%) Active Directory
3 1,177 (46.63%) Microsoft
4 787 (31.18%) Windows Server
5 776 (30.74%) Microsoft Office
6 682 (27.02%) Office 365
7 549 (21.75%) Windows 7
8 504 (19.97%) Windows 10
9 491 (19.45%) VMware
10 431 (17.08%) ITIL
11 430 (17.04%) Windows Server 2012
12 401 (15.89%) SQL
13 396 (15.69%) Problem-Solving
14 382 (15.13%) MS Exchange
15 362 (14.34%) Windows Server 2008
16 352 (13.95%) Firewall
17 327 (12.96%) DNS
18 320 (12.68%) TCP/IP
19 289 (11.45%) Hyper-V
20 283 (11.21%) VMware Infrastructure
21 275 (10.90%) DHCP
22 261 (10.34%) LAN
23 259 (10.26%) Microsoft Certification
24 246 (9.75%) Finance
25 243 (9.63%) Citrix
26 237 (9.39%) WAN
27 235 (9.31%) SQL Server
28 222 (8.80%) SLA
29 216 (8.56%) VPN
30 215 (8.52%) Degree

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 382 (15.13%) MS Exchange
2 158 (6.26%) SharePoint
3 105 (4.16%) Exchange Server 2010
4 98 (3.88%) Exchange Server 2013
5 90 (3.57%) IIS
6 74 (2.93%) Skype for Business
7 23 (0.91%) Exchange Server 2007
8 16 (0.63%) IBM Notes
8 16 (0.63%) WebSphere
9 14 (0.55%) Apache
9 14 (0.55%) SharePoint 2013
10 10 (0.40%) CMS
10 10 (0.40%) Tomcat
11 9 (0.36%) WebLogic
12 8 (0.32%) Blackberry Enterprise Server
12 8 (0.32%) Confluence
13 6 (0.24%) Exchange Server 2003
14 5 (0.20%) Umbraco
14 5 (0.20%) WordPress
15 4 (0.16%) Moodle
Applications
1 776 (30.74%) Microsoft Office
2 102 (4.04%) Microsoft Excel
3 46 (1.82%) Microsoft PowerPoint
4 16 (0.63%) MS Visio
5 7 (0.28%) Spreadsheet
6 5 (0.20%) Photoshop
7 4 (0.16%) AutoCAD
8 3 (0.12%) Adobe Creative Suite
9 2 (0.079%) Acrobat
9 2 (0.079%) CATIA
9 2 (0.079%) Microsoft Project
9 2 (0.079%) Siemens NX
9 2 (0.079%) SOLIDWORKS
9 2 (0.079%) Windchill
10 1 (0.040%) Adobe Premiere
10 1 (0.040%) Fireworks
10 1 (0.040%) InfoPath
10 1 (0.040%) Maya
10 1 (0.040%) QuarkXPress
10 1 (0.040%) S-PLUS
Business Applications
1 24 (0.95%) Dynamics CRM
2 18 (0.71%) Dynamics AX
3 13 (0.52%) NetSuite
4 11 (0.44%) Remedy ITSM
5 10 (0.40%) SAP Business One
6 7 (0.28%) Cognos TM1
6 7 (0.28%) Eikon
7 5 (0.20%) Dynamics NAV
7 5 (0.20%) Infor CloudSuite Industrial (formerly SyteLine)
7 5 (0.20%) Infor M3
8 4 (0.16%) Elite 3E
9 3 (0.12%) Magento
9 3 (0.12%) SAP Hybris
9 3 (0.12%) TRIRIGA
10 2 (0.079%) iTrent
10 2 (0.079%) Orchard Housing
10 2 (0.079%) SAP ERP
10 2 (0.079%) Unit4 Business World
11 1 (0.040%) Aareon QL
11 1 (0.040%) Infor CloudSuite
Cloud Services
1 682 (27.02%) Office 365
2 161 (6.38%) Microsoft Azure
3 76 (3.01%) Amazon AWS
4 36 (1.43%) G Suite
4 36 (1.43%) Mimecast
5 21 (0.83%) Azure Active Directory
6 20 (0.79%) SaaS
7 18 (0.71%) OneDrive
8 15 (0.59%) Cloud Computing
9 14 (0.55%) Adobe Creative Cloud
10 11 (0.44%) IaaS
11 9 (0.36%) Slack
12 7 (0.28%) Google Cloud Platform
13 6 (0.24%) Amazon EC2
14 5 (0.20%) Amazon S3
14 5 (0.20%) GitHub
15 4 (0.16%) Google Analytics
16 3 (0.12%) Dropbox
16 3 (0.12%) PaaS
16 3 (0.12%) Route 53
Communications & Networking
1 352 (13.95%) Firewall
2 327 (12.96%) DNS
3 320 (12.68%) TCP/IP
4 275 (10.90%) DHCP
5 261 (10.34%) LAN
6 237 (9.39%) WAN
7 216 (8.56%) VPN
8 133 (5.27%) VoIP
9 119 (4.71%) Wireless
10 113 (4.48%) VLAN
11 79 (3.13%) SAN
12 78 (3.09%) Wi-Fi
13 72 (2.85%) Internet
14 66 (2.61%) Skype
15 49 (1.94%) Remote Desktop
16 32 (1.27%) IP Telephony
16 32 (1.27%) SMS
17 27 (1.07%) IPsec
18 24 (0.95%) NAS
19 23 (0.91%) Network Security
Database & Business Intelligence
1 235 (9.31%) SQL Server
2 27 (1.07%) SQL Server Reporting Services
3 23 (0.91%) MySQL
4 19 (0.75%) Crystal Reports
5 17 (0.67%) SQL Server 2008
6 16 (0.63%) Relational Database
7 15 (0.59%) SQL Server Integration Services
8 12 (0.48%) SQL Server 2012
9 11 (0.44%) SQL Server Analysis Services
10 7 (0.28%) Oracle Database
11 5 (0.20%) Data Warehouse
11 5 (0.20%) Hadoop
11 5 (0.20%) MS Access
11 5 (0.20%) Oracle Reports
11 5 (0.20%) SQL Server 2014
12 4 (0.16%) Amazon RDS
12 4 (0.16%) Big Data
12 4 (0.16%) FileMaker
12 4 (0.16%) GIS
12 4 (0.16%) SQL Server 2005
Development Applications
1 16 (0.63%) JIRA
2 7 (0.28%) Visual Studio
3 3 (0.12%) FrontPage
4 2 (0.079%) Bitbucket
4 2 (0.079%) SQL Server Management Studio (SSMS)
5 1 (0.040%) Dreamweaver
5 1 (0.040%) Jenkins
5 1 (0.040%) PyCharm
5 1 (0.040%) SonarQube
5 1 (0.040%) Sonatype Nexus
5 1 (0.040%) Subversion
General
1 246 (9.75%) Finance
2 98 (3.88%) Retail
3 95 (3.76%) Telecoms
4 91 (3.61%) Manufacturing
5 69 (2.73%) Legal
6 60 (2.38%) Law
7 48 (1.90%) Banking
8 39 (1.55%) Advertising
9 33 (1.31%) Games
9 33 (1.31%) Marketing
10 23 (0.91%) German Language
11 18 (0.71%) Back Office
12 15 (0.59%) Automotive
12 15 (0.59%) French Language
13 14 (0.55%) Publishing
14 12 (0.48%) Investment Banking
15 11 (0.44%) Electronics
15 11 (0.44%) Multimedia
16 10 (0.40%) Front Office
17 9 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 54 (2.14%) .NET
2 45 (1.78%) HTML
3 28 (1.11%) CSS
4 27 (1.07%) ASP.NET
5 26 (1.03%) Web Services
6 15 (0.59%) LDAP
7 13 (0.52%) WebSphere MQ
8 12 (0.48%) XML
9 9 (0.36%) 802.1X
9 9 (0.36%) Middleware
10 6 (0.24%) EDI
10 6 (0.24%) WAP
11 5 (0.20%) jQuery
12 4 (0.16%) WSH
13 3 (0.12%) Mason
13 3 (0.12%) Software Packaging
14 2 (0.079%) .NET Framework
14 2 (0.079%) JSON
14 2 (0.079%) RabbitMQ
14 2 (0.079%) WPF
Miscellaneous
1 140 (5.55%) Driving Licence
2 113 (4.48%) Self-Motivation
3 112 (4.44%) Analytical Skills
4 65 (2.58%) iPad
5 56 (2.22%) Computer Science
5 56 (2.22%) Data Centre
6 55 (2.18%) Management Information System
7 52 (2.06%) Fat Client
7 52 (2.06%) Thin Client
8 50 (1.98%) Video Conferencing
9 37 (1.47%) Smartphone
10 34 (1.35%) iPhone
11 31 (1.23%) EPoS
12 29 (1.15%) Blackberry
13 23 (0.91%) Fintech
14 20 (0.79%) CCTV
14 20 (0.79%) User Experience
15 18 (0.71%) PDA
15 18 (0.71%) Replication
16 17 (0.67%) Clustering
Operating Systems
1 1,714 (67.91%) Windows
2 787 (31.18%) Windows Server
3 549 (21.75%) Windows 7
4 504 (19.97%) Windows 10
5 430 (17.04%) Windows Server 2012
6 362 (14.34%) Windows Server 2008
7 213 (8.44%) Linux
8 162 (6.42%) Windows 8
9 109 (4.32%) Mac OS X
10 71 (2.81%) Android
11 62 (2.46%) Windows Server 2003
12 59 (2.34%) Apple iOS
13 52 (2.06%) Mac OS
14 48 (1.90%) Windows XP
15 37 (1.47%) Unix
16 14 (0.55%) CentOS
16 14 (0.55%) Ubuntu
17 12 (0.48%) Windows Vista
18 11 (0.44%) Red Hat Enterprise Linux
19 6 (0.24%) Windows 2000
Processes & Methodologies
1 431 (17.08%) ITIL
2 396 (15.69%) Problem-Solving
3 121 (4.79%) Service Management
4 115 (4.56%) Incident Management
5 101 (4.00%) CRM
6 81 (3.21%) Mentoring
7 77 (3.05%) Time Management
8 76 (3.01%) Service Delivery
9 72 (2.85%) ERP
10 67 (2.65%) Change Management
11 66 (2.61%) Asset Management
11 66 (2.61%) Project Management
12 59 (2.34%) Problem Management
13 58 (2.30%) ITSM
14 54 (2.14%) Disaster Recovery
15 51 (2.02%) Agile Software Development
16 46 (1.82%) Information Security
17 44 (1.74%) Mathematics
18 41 (1.62%) Cybersecurity
18 41 (1.62%) Patch Management
Programming Languages
1 401 (15.89%) SQL
2 98 (3.88%) PowerShell
3 55 (2.18%) C#
4 35 (1.39%) C
4 35 (1.39%) JavaScript
5 20 (0.79%) T-SQL
6 17 (0.67%) VB
7 16 (0.63%) VBScript
8 14 (0.55%) Java
9 13 (0.52%) PHP
10 10 (0.40%) Python
11 8 (0.32%) VBA
12 6 (0.24%) C++
13 5 (0.20%) SOQL
14 4 (0.16%) Perl
14 4 (0.16%) RPG
15 3 (0.12%) Bash Shell
15 3 (0.12%) FoxPro (VFP)
15 3 (0.12%) Shell Script
16 1 (0.040%) ABAP
Qualifications
1 259 (10.26%) Microsoft Certification
2 215 (8.52%) Degree
3 141 (5.59%) MCSE
4 129 (5.11%) MCP
5 119 (4.71%) MCSA
6 79 (3.13%) Cisco Certification
7 77 (3.05%) CCNA
8 65 (2.58%) A+ Certification
9 56 (2.22%) Security Cleared
10 47 (1.86%) DBS Check
10 47 (1.86%) MCITP
11 45 (1.78%) ITIL Certification
12 42 (1.66%) MCTS
13 27 (1.07%) Computer Science Degree
13 27 (1.07%) Network+ Certification
14 26 (1.03%) VMware Certified Professional (VCP)
15 24 (0.95%) SC Cleared
16 23 (0.91%) DV Cleared
17 20 (0.79%) CCNP
18 11 (0.44%) CISSP
Quality Assurance & Compliance
1 222 (8.80%) SLA
2 22 (0.87%) ISO/IEC 27001
3 17 (0.67%) GDPR
4 13 (0.52%) QA
5 11 (0.44%) PMO
6 6 (0.24%) PCI DSS
7 5 (0.20%) ISO/IEC 20000
8 4 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.12%) ISO 9001
10 2 (0.079%) DICOM
10 2 (0.079%) GMP
10 2 (0.079%) HL7
10 2 (0.079%) Sarbanes-Oxley
11 1 (0.040%) Cyber Essentials
11 1 (0.040%) Data Quality
System Software
1 1,286 (50.95%) Active Directory
2 289 (11.45%) Hyper-V
3 283 (11.21%) VMware Infrastructure
4 46 (1.82%) vSphere
5 40 (1.58%) XenApp
6 33 (1.31%) Virtual Machines
7 27 (1.07%) Terminal Services
8 26 (1.03%) Virtual Servers
9 24 (0.95%) VMware ESXi
10 13 (0.52%) Virtual Desktop
11 11 (0.44%) XenDesktop
12 9 (0.36%) Microsoft Virtual Server
13 6 (0.24%) ProxySG
13 6 (0.24%) VMware Workstation
14 5 (0.20%) Docker
14 5 (0.20%) Snort
14 5 (0.20%) VirtualBox
15 4 (0.16%) Firmware
16 3 (0.12%) BitLocker
17 2 (0.079%) Samba
Systems Management
1 143 (5.67%) SCCM
2 39 (1.55%) Backup Exec
3 32 (1.27%) Systems Management Server (SMS)
4 29 (1.15%) WSUS
5 28 (1.11%) SCOM
6 13 (0.52%) Norton AntiVirus
7 10 (0.40%) Jamf Pro
8 9 (0.36%) Microsoft Intune
8 9 (0.36%) Nagios
9 8 (0.32%) Cisco UCCX
9 8 (0.32%) FortiGate
9 8 (0.32%) Oracle Enterprise Manager
10 7 (0.28%) Failover Clustering
10 7 (0.28%) Microsoft Clustering
10 7 (0.28%) Single Sign-On
10 7 (0.28%) SmoothWall
11 6 (0.24%) Cisco CUCM
11 6 (0.24%) DameWare
11 6 (0.24%) SCVMM
12 5 (0.20%) Symantec Endpoint Protection
Vendors
1 1,177 (46.63%) Microsoft
2 491 (19.45%) VMware
3 243 (9.63%) Citrix
4 199 (7.88%) Cisco
5 148 (5.86%) Apple
6 76 (3.01%) Oracle
7 67 (2.65%) HP
8 64 (2.54%) Google
9 52 (2.06%) SAP
10 48 (1.90%) Adobe
11 44 (1.74%) Intel
12 43 (1.70%) Veeam
13 40 (1.58%) Dell
14 38 (1.51%) ServiceNow
15 31 (1.23%) Symantec
16 28 (1.11%) Avaya
17 26 (1.03%) Sage
17 26 (1.03%) Salesforce.com
18 25 (0.99%) SolarWinds
19 24 (0.95%) Mitel