Period
to 12 May 2021

The median annual salary for an IT Support was £29,000 in advertised job vacancies in England during the 6 months to 12 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > England
6 months to
12 May 2021
Same period 2020 Same period 2019
Rank 230 187 198
Rank change year-on-year -43 +11 +37
Permanent jobs requiring an IT Support 1,183 1,670 2,468
As % of all permanent jobs advertised in England 1.50% 1.84% 1.83%
As % of the Job Titles category 1.62% 1.93% 1.91%
Number of salaries quoted 919 1,527 2,236
10th Percentile £21,000 £20,000 £20,750
25th Percentile £23,500 £23,000 £23,000
Median annual salary (50th Percentile) £29,000 £28,000 £27,500
Median % change year-on-year +3.57% +1.82% +1.85%
75th Percentile £36,875 £35,000 £34,500
90th Percentile £43,750 £43,000 £43,750
UK median annual salary £28,500 £28,000 £27,500
% change year-on-year +1.79% +1.82% +1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 72,935 86,490 129,287
% of permanent IT jobs with a recognized job title 92.62% 95.24% 96.03%
Number of salaries quoted 57,133 70,839 104,701
10th Percentile £32,000 £30,000 £28,500
25th Percentile £41,250 £39,500 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,101
Median % change year-on-year - +5.56% +4.20%
75th Percentile £73,750 £72,500 £70,000
90th Percentile £90,000 £88,750 £85,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 12 May 2021.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 12 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -6 257 £28,000 +3.70% 112
London -110 238 £35,000 +9.38% 93
North of England -23 216 £28,750 +19.79% 78
Midlands +37 212 £25,500 -7.27% 76
South West -31 174 £25,000 -12.28% 77
West Midlands +34 136 £24,531 -15.41% 40
North West +10 110 £27,500 +19.57% 42
East Midlands +13 76 £27,500 +1.80% 36
Yorkshire -48 66 £27,750 +11.00% 24
East of England -66 59 £31,500 +14.55% 31
North East +21 40 £31,750 +15.45% 12
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 12 May 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 682 (57.65%) Windows
2 607 (51.31%) Microsoft
3 530 (44.80%) Active Directory
4 512 (43.28%) Microsoft 365
5 375 (31.70%) Social Skills
6 319 (26.97%) Windows Server
7 307 (25.95%) Windows 10
8 242 (20.46%) Microsoft Office
9 241 (20.37%) Problem-Solving
10 231 (19.53%) VMware
11 215 (18.17%) Azure
12 214 (18.09%) Cisco
13 184 (15.55%) ITIL
14 161 (13.61%) A+ Certification
15 154 (13.02%) Firewall
16 144 (12.17%) Linux
17 141 (11.92%) MS Exchange
18 122 (10.31%) Citrix
18 122 (10.31%) VMware Infrastructure
19 118 (9.97%) Windows Server 2012
20 110 (9.30%) SQL
21 104 (8.79%) DNS
22 102 (8.62%) LAN
22 102 (8.62%) Analytical Skills
23 101 (8.54%) SharePoint
24 97 (8.20%) Windows Server 2016
25 94 (7.95%) SLA
26 93 (7.86%) TCP/IP
26 93 (7.86%) WAN
26 93 (7.86%) Finance

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (11.92%) MS Exchange
2 101 (8.54%) SharePoint
3 19 (1.61%) IIS
4 16 (1.35%) Exchange Server 2010
4 16 (1.35%) Exchange Server 2013
5 9 (0.76%) WordPress
6 7 (0.59%) Exchange Server 2007
7 6 (0.51%) Skype for Business
8 3 (0.25%) CMS
8 3 (0.25%) Exchange Server 2003
9 2 (0.17%) Confluence
9 2 (0.17%) Site Server
10 1 (0.085%) Apache
10 1 (0.085%) Elasticsearch
10 1 (0.085%) Moodle
10 1 (0.085%) nginx
10 1 (0.085%) SharePoint 2013
10 1 (0.085%) Tomcat
Applications
1 242 (20.46%) Microsoft Office
2 47 (3.97%) Microsoft Excel
3 21 (1.78%) Microsoft PowerPoint
4 13 (1.10%) AutoCAD
4 13 (1.10%) Revit
5 3 (0.25%) MS Visio
6 1 (0.085%) Acrobat
6 1 (0.085%) Adobe Creative Suite
Business Applications
1 4 (0.34%) Dynamics CRM
1 4 (0.34%) Dynamics NAV
2 3 (0.25%) Sage 200
3 2 (0.17%) Carpe Diem
3 2 (0.17%) Magento
3 2 (0.17%) Sage 300 ERP
3 2 (0.17%) Sage CRM
4 1 (0.085%) Dynamics AX
4 1 (0.085%) Dynamics GP
4 1 (0.085%) Elite 3E
4 1 (0.085%) NetSuite
4 1 (0.085%) Pegasus Opera
4 1 (0.085%) Relativity
4 1 (0.085%) Remedy ITSM
4 1 (0.085%) RMDS
4 1 (0.085%) SAP Business One
4 1 (0.085%) Sentinel
4 1 (0.085%) Temenos T24
Cloud Services
1 512 (43.28%) Microsoft 365
2 215 (18.17%) Azure
3 84 (7.10%) Azure Active Directory
4 40 (3.38%) AWS
5 23 (1.94%) Google Workspace
6 17 (1.44%) OneDrive
6 17 (1.44%) SaaS
7 13 (1.10%) Adobe Creative Cloud
7 13 (1.10%) Mimecast
8 10 (0.85%) Cloud Computing
9 9 (0.76%) Power Platform
10 8 (0.68%) Slack
11 7 (0.59%) IaaS
12 5 (0.42%) Azure Sentinel
13 4 (0.34%) PowerApps
14 3 (0.25%) Dropbox
14 3 (0.25%) Dynamics 365
14 3 (0.25%) GoToWebinar
14 3 (0.25%) Route 53
14 3 (0.25%) Serverless
Communications & Networking
1 154 (13.02%) Firewall
2 104 (8.79%) DNS
3 102 (8.62%) LAN
4 93 (7.86%) TCP/IP
4 93 (7.86%) WAN
5 92 (7.78%) VPN
6 80 (6.76%) DHCP
7 75 (6.34%) VoIP
8 42 (3.55%) Wireless
9 38 (3.21%) Internet
9 38 (3.21%) VLAN
10 29 (2.45%) SAN
11 23 (1.94%) Wi-Fi
12 22 (1.86%) Remote Desktop
13 16 (1.35%) WLAN
14 14 (1.18%) NAS
15 13 (1.10%) Broadband
15 13 (1.10%) Cisco IOS
16 10 (0.85%) Network Security
16 10 (0.85%) WebEx
Database & Business Intelligence
1 79 (6.68%) SQL Server
2 17 (1.44%) Amazon RDS
3 8 (0.68%) SQL Server 2014
4 7 (0.59%) MySQL
5 5 (0.42%) Crystal Reports
5 5 (0.42%) MS Access
5 5 (0.42%) Power BI
6 4 (0.34%) Relational Database
6 4 (0.34%) SQL Server 2008
6 4 (0.34%) SQL Server 2016
6 4 (0.34%) SQL Server Reporting Services
7 3 (0.25%) Oracle Database
7 3 (0.25%) SQL Server 2005
8 2 (0.17%) Data Warehouse
8 2 (0.17%) Hadoop
8 2 (0.17%) KNIME
8 2 (0.17%) Pentaho
8 2 (0.17%) SQL Server Analysis Services
9 1 (0.085%) Azure SQL Database
9 1 (0.085%) Electronic Patient Records
Development Applications
1 8 (0.68%) JIRA
1 8 (0.68%) SQL Server Management Studio (SSMS)
1 8 (0.68%) Visual Studio
2 5 (0.42%) Team Foundation Server
3 3 (0.25%) Git (software)
4 1 (0.085%) Ant
4 1 (0.085%) Bugzilla
4 1 (0.085%) Dreamweaver
4 1 (0.085%) Subversion
General
1 375 (31.70%) Social Skills
2 102 (8.62%) Analytical Skills
3 93 (7.86%) Finance
4 88 (7.44%) Multimedia
5 44 (3.72%) Manufacturing
6 41 (3.47%) Law
7 33 (2.79%) Public Sector
8 31 (2.62%) Organisational Skills
9 29 (2.45%) Telecoms
10 27 (2.28%) Legal
11 25 (2.11%) Marketing
12 16 (1.35%) Presentation Skills
13 14 (1.18%) Back Office
14 13 (1.10%) Retail
15 10 (0.85%) Automotive
16 9 (0.76%) Electronics
17 7 (0.59%) Banking
17 7 (0.59%) Documentation Skills
18 6 (0.51%) Military
19 5 (0.42%) Billing
Libraries, Frameworks & Software Standards
1 11 (0.93%) .NET
2 9 (0.76%) Web Services
3 6 (0.51%) HTML
4 3 (0.25%) ASP.NET
4 3 (0.25%) CSS
4 3 (0.25%) XML
5 2 (0.17%) EDI
6 1 (0.085%) COM
6 1 (0.085%) FIX Protocol
6 1 (0.085%) JavaBeans
6 1 (0.085%) Middleware
6 1 (0.085%) Rendezvous
6 1 (0.085%) XMPP
Miscellaneous
1 60 (5.07%) Self-Motivation
2 57 (4.82%) Management Information System
3 55 (4.65%) Driving Licence
4 34 (2.87%) Data Centre
5 22 (1.86%) Video Conferencing
6 20 (1.69%) iPad
7 17 (1.44%) iPhone
8 10 (0.85%) Clustering
8 10 (0.85%) Replication
9 8 (0.68%) Client/Server
10 7 (0.59%) Fat Client
10 7 (0.59%) Thin Client
10 7 (0.59%) User Experience
11 6 (0.51%) AS400
11 6 (0.51%) Blackberry
12 4 (0.34%) EPoS
12 4 (0.34%) FMCG
12 4 (0.34%) NHS
12 4 (0.34%) Smartphone
13 3 (0.25%) Life Science
Operating Systems
1 682 (57.65%) Windows
2 319 (26.97%) Windows Server
3 307 (25.95%) Windows 10
4 144 (12.17%) Linux
5 118 (9.97%) Windows Server 2012
6 97 (8.20%) Windows Server 2016
7 85 (7.19%) Windows 7
8 63 (5.33%) Windows Server 2008
9 62 (5.24%) Android
10 42 (3.55%) Apple iOS
11 39 (3.30%) Windows Server 2019
12 32 (2.70%) Mac OS
13 19 (1.61%) Windows 8
14 14 (1.18%) Unix
15 10 (0.85%) Windows Server 2003
16 9 (0.76%) Mac OS X
17 8 (0.68%) CentOS
18 7 (0.59%) VMS
19 5 (0.42%) Ubuntu
20 4 (0.34%) Windows XP
Processes & Methodologies
1 241 (20.37%) Problem-Solving
2 184 (15.55%) ITIL
3 62 (5.24%) Mathematics
4 59 (4.99%) Service Delivery
5 51 (4.31%) Infrastructure Engineering
6 49 (4.14%) Service Management
7 38 (3.21%) Incident Management
8 32 (2.70%) Asset Management
9 28 (2.37%) Mobile Device Management
10 27 (2.28%) Cybersecurity
11 26 (2.20%) Project Management
12 25 (2.11%) ITSM
12 25 (2.11%) Migration
13 24 (2.03%) Mentoring
14 23 (1.94%) Disaster Recovery
15 22 (1.86%) Business Intelligence
16 21 (1.78%) Change Management
16 21 (1.78%) Computer Science
16 21 (1.78%) CRM
17 20 (1.69%) Project Delivery
Programming Languages
1 110 (9.30%) SQL
2 67 (5.66%) C
3 54 (4.56%) PowerShell
4 10 (0.85%) Python
5 9 (0.76%) Java
6 7 (0.59%) Bash Shell
7 4 (0.34%) C#
7 4 (0.34%) VBA
8 3 (0.25%) JavaScript
8 3 (0.25%) Perl
9 2 (0.17%) PHP
9 2 (0.17%) Ruby
9 2 (0.17%) T-SQL
10 1 (0.085%) Delphi
10 1 (0.085%) Groovy
10 1 (0.085%) PL/SQL
10 1 (0.085%) VB
10 1 (0.085%) VB.NET
Qualifications
1 161 (13.61%) A+ Certification
2 89 (7.52%) Microsoft Certification
3 79 (6.68%) Network+ Certification
4 70 (5.92%) CompTIA Security+
5 68 (5.75%) Linux+ Certification
5 68 (5.75%) Server+ Certification
6 55 (4.65%) Degree
7 42 (3.55%) MCSE
8 31 (2.62%) Security Cleared
9 28 (2.37%) MCSA
9 28 (2.37%) SC Cleared
10 24 (2.03%) Cisco Certification
11 22 (1.86%) CCNA
12 18 (1.52%) MCP
13 15 (1.27%) DBS Check
14 12 (1.01%) ITIL Certification
14 12 (1.01%) ITIL Foundation Certificate
15 10 (0.85%) Computer Science Degree
16 7 (0.59%) MCITP
16 7 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 94 (7.95%) SLA
2 48 (4.06%) QA
3 16 (1.35%) GDPR
4 13 (1.10%) ISO/IEC 27001
5 6 (0.51%) PCI DSS
6 5 (0.42%) NIST
7 4 (0.34%) PMO
8 3 (0.25%) Sarbanes-Oxley
9 1 (0.085%) Cyber Essentials
9 1 (0.085%) Data Quality
9 1 (0.085%) ISO 22301
9 1 (0.085%) ISO 9001
9 1 (0.085%) ISO/IEC 20000
System Software
1 530 (44.80%) Active Directory
2 122 (10.31%) VMware Infrastructure
3 91 (7.69%) Hyper-V
4 28 (2.37%) VMware ESXi
5 24 (2.03%) vSphere
6 21 (1.78%) Virtual Machines
7 18 (1.52%) Virtual Servers
8 16 (1.35%) XenApp
9 13 (1.10%) VMware Workstation
10 9 (0.76%) XenDesktop
11 6 (0.51%) Microsoft Virtual Server
12 5 (0.42%) Virtual Desktop
13 4 (0.34%) Terminal Services
14 3 (0.25%) Citrix Hypervisor
14 3 (0.25%) Docker
14 3 (0.25%) KVM
15 2 (0.17%) BitLocker
15 2 (0.17%) DFS Replication
15 2 (0.17%) Xen
16 1 (0.085%) Microsoft App-V
Systems Management
1 68 (5.75%) SCCM
2 43 (3.63%) Microsoft Intune
3 24 (2.03%) WSUS
4 10 (0.85%) Backup Exec
5 9 (0.76%) Jamf Pro
6 8 (0.68%) Systems Management Server (SMS)
6 8 (0.68%) vRealize
7 6 (0.51%) Microsoft Clustering
7 6 (0.51%) Single Sign-On
8 4 (0.34%) FortiGate
8 4 (0.34%) vCenter Server
9 3 (0.25%) AirWatch
9 3 (0.25%) MaaS360
9 3 (0.25%) PaperCut
9 3 (0.25%) Terraform
10 2 (0.17%) Ansible
10 2 (0.17%) Grafana
10 2 (0.17%) Microsoft Data Protection Manager
10 2 (0.17%) vRealize Orchestrator
10 2 (0.17%) XenMobile
Vendors
1 607 (51.31%) Microsoft
2 231 (19.53%) VMware
3 214 (18.09%) Cisco
4 122 (10.31%) Citrix
5 59 (4.99%) Apple
6 33 (2.79%) HP
7 30 (2.54%) Google
8 28 (2.37%) Veeam
9 23 (1.94%) Dell
10 21 (1.78%) Sophos
11 18 (1.52%) Mitel
12 17 (1.44%) SAP
12 17 (1.44%) ServiceNow
12 17 (1.44%) SonicWALL
13 16 (1.35%) Meraki
14 15 (1.27%) Adobe
15 14 (1.18%) Fortinet
15 14 (1.18%) McAfee
16 13 (1.10%) Autodesk
16 13 (1.10%) iManage