Service Desk Assistant Jobs in England

Service Desk Assistant
UK > England

The median Service Desk Assistant salary in England is £34,875 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 686 - -
Rank change year-on-year - - -
Permanent jobs requiring a Service Desk Assistant 7 0 0
As % of all permanent jobs advertised in England 0.014% - -
As % of the Job Titles category 0.016% - -
Number of salaries quoted 2 0 0
10th Percentile £31,688 - -
25th Percentile £32,719 - -
Median annual salary (50th Percentile) £34,875 - -
75th Percentile £37,469 - -
90th Percentile £38,763 - -
UK median annual salary £34,875 - -

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,134 81,676 80,812
% of permanent jobs with a recognized job title 91.05% 94.55% 91.52%
Number of salaries quoted 24,494 60,830 51,454
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,126 £45,000
Median annual salary (50th Percentile) £56,500 £53,000 £60,800
Median % change year-on-year +6.60% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Desk Assistant
Job Vacancy Trend in England

Job postings that featured Service Desk Assistant in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Assistant in England

Service Desk Assistant
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Assistant in England.

Salary trend for Service Desk Assistant in England

Service Desk Assistant
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Assistant within the England region over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England - 5 - -
London - 1 £31,000 -
South East - 1 £38,750 -
Service Desk Assistant
UK

Service Desk Assistant Skill Set
Top 29 Co-occurring Skills and Capabilities in England

For the 6 months to 18 May 2025, Service Desk Assistant job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Assistant in the job title.

1 7 (100.00%) Windows
1 7 (100.00%) Social Skills
2 6 (85.71%) Customer Service
2 6 (85.71%) Microsoft Office
3 5 (71.43%) ITIL
3 5 (71.43%) Service Management
3 5 (71.43%) Microsoft
3 5 (71.43%) A+ Certification
3 5 (71.43%) ITSM
3 5 (71.43%) JIRA
3 5 (71.43%) Mathematics
3 5 (71.43%) Time Management
3 5 (71.43%) ServiceNow
3 5 (71.43%) Problem-Solving
4 2 (28.57%) Windows 10
5 1 (14.29%) Apple iOS
5 1 (14.29%) Change Control
5 1 (14.29%) Microsoft 365
5 1 (14.29%) Android
5 1 (14.29%) DBS Check
5 1 (14.29%) Analytical Skills
5 1 (14.29%) PMO
5 1 (14.29%) Law
5 1 (14.29%) Cost-Benefit Analysis
5 1 (14.29%) Microsoft PowerPoint
5 1 (14.29%) Degree
5 1 (14.29%) Project Management
5 1 (14.29%) Service Delivery
5 1 (14.29%) Inclusion and Diversity

Service Desk Assistant Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (85.71%) Microsoft Office
2 1 (14.29%) Microsoft PowerPoint
Cloud Services
1 1 (14.29%) Microsoft 365
Development Applications
1 5 (71.43%) JIRA
General
1 7 (100.00%) Social Skills
2 1 (14.29%) Analytical Skills
2 1 (14.29%) Inclusion and Diversity
2 1 (14.29%) Law
Operating Systems
1 7 (100.00%) Windows
2 2 (28.57%) Windows 10
3 1 (14.29%) Android
3 1 (14.29%) Apple iOS
Processes & Methodologies
1 6 (85.71%) Customer Service
2 5 (71.43%) ITIL
2 5 (71.43%) ITSM
2 5 (71.43%) Mathematics
2 5 (71.43%) Problem-Solving
2 5 (71.43%) Service Management
2 5 (71.43%) Time Management
3 1 (14.29%) Change Control
3 1 (14.29%) Cost-Benefit Analysis
3 1 (14.29%) Project Management
3 1 (14.29%) Service Delivery
Qualifications
1 5 (71.43%) A+ Certification
2 1 (14.29%) DBS Check
2 1 (14.29%) Degree
Quality Assurance & Compliance
1 1 (14.29%) PMO
Vendors
1 5 (71.43%) Microsoft
1 5 (71.43%) ServiceNow