Period
to 18 November 2017

The median annual salary for a Support Analyst was £36,500 in advertised job vacancies in Hertfordshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 76 69 70
Rank change year-on-year -7 +1 -15
Permanent jobs requiring a Support Analyst 175 177 211
As % of all permanent IT jobs advertised in Hertfordshire 4.01% 3.96% 3.91%
As % of the Job Titles category 4.15% 4.08% 4.04%
Number of salaries quoted 160 158 179
Hertfordshire median annual salary £36,500 £28,500 £32,500
Median salary % change year-on-year +28.07% -12.31% +1.56%
10th Percentile £20,750 £18,000 £22,500
90th Percentile £47,500 £45,000 £45,000
East of England median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% +1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4219 4335 5224
% of permanent IT jobs with a recognized job title 96.74% 96.98% 96.81%
Number of salaries quoted 3586 3629 4284
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,000
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Analyst in Hertfordshire

Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Hertfordshire.

Salary trend for Support Analyst in Hertfordshire

Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Support Analyst in Hertfordshire over the 6 months to 18 November 2017.

Salary histogram for Support Analyst in Hertfordshire

Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -14 42 £30,000 - 1
Hemel Hempstead -8 29 £32,500 -
Borehamwood +6 25 £36,500 +25.86%
Stevenage -3 10 £26,500 +26.19%
Hertford - 8 £42,500 -
Welwyn Garden City 0 5 £37,000 +68.18%
Letchworth -2 3 £20,000 -20.00%
Rickmansworth +5 2 £20,500 -6.82% 1
Welwyn - 2 £35,000 -
Hatfield +8 1 - -
St Albans +4 1 £20,500 -29.31%
Broxbourne +2 1 £22,500 -18.18%
Harpenden - 1 £23,000 -
Hoddesdon - 1 - - 1
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Support Analyst in the job title.

1 77 (44.00%) Windows
2 58 (33.14%) ITIL
2 58 (33.14%) Oracle
3 52 (29.71%) SQL
4 50 (28.57%) Oracle EBS
5 43 (24.57%) Active Directory
6 41 (23.43%) Windows Server
7 40 (22.86%) Microsoft
8 38 (21.71%) Java
9 34 (19.43%) SQL Server
10 33 (18.86%) PL/SQL
11 31 (17.71%) Microsoft Azure
12 29 (16.57%) SQLPlus
13 28 (16.00%) Six Sigma
13 28 (16.00%) Linux
13 28 (16.00%) Oracle 11i
13 28 (16.00%) Amazon AWS
13 28 (16.00%) Test Automation
13 28 (16.00%) Oracle EBS R12
13 28 (16.00%) System Testing
14 27 (15.43%) CRM
15 26 (14.86%) Finance
15 26 (14.86%) Manufacturing
15 26 (14.86%) Retail
16 25 (14.29%) J2EE
17 24 (13.71%) JBoss
17 24 (13.71%) XML
17 24 (13.71%) VMware
18 23 (13.14%) Web Services
18 23 (13.14%) CSS

Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (13.71%) JBoss
2 23 (13.14%) MS Exchange
3 22 (12.57%) Tomcat
4 11 (6.29%) Exchange Server 2010
5 8 (4.57%) Exchange Server 2013
5 8 (4.57%) Skype for Business
6 4 (2.29%) Exchange Server 2007
6 4 (2.29%) IIS
7 3 (1.71%) SharePoint
8 2 (1.14%) WebSphere
9 1 (0.57%) Apache
9 1 (0.57%) SharePoint 2010
Applications
1 22 (12.57%) Microsoft Office
2 3 (1.71%) Microsoft Excel
3 2 (1.14%) Spreadsheet
4 1 (0.57%) Microsoft PowerPoint
4 1 (0.57%) MS Visio
Business Applications
1 50 (28.57%) Oracle EBS
2 28 (16.00%) Oracle 11i
2 28 (16.00%) Oracle EBS R12
3 15 (8.57%) Oracle HRMS
3 15 (8.57%) Oracle Payroll
4 14 (8.00%) Oracle Financials
5 3 (1.71%) SAP BPC
6 1 (0.57%) Dynamics AX
6 1 (0.57%) Oracle Applications
6 1 (0.57%) Oracle General Ledger
Cloud Services
1 31 (17.71%) Microsoft Azure
2 28 (16.00%) Amazon AWS
3 23 (13.14%) Office 365
4 6 (3.43%) Cloud Computing
4 6 (3.43%) Mimecast
5 1 (0.57%) IaaS
5 1 (0.57%) SaaS
Communications & Networking
1 21 (12.00%) TCP/IP
2 12 (6.86%) PBX
2 12 (6.86%) VPN
3 9 (5.14%) DHCP
3 9 (5.14%) DNS
4 6 (3.43%) Remote Desktop
4 6 (3.43%) Skype
5 5 (2.86%) Firewall
5 5 (2.86%) SAN
5 5 (2.86%) VoIP
6 3 (1.71%) Internet
6 3 (1.71%) LAN
7 2 (1.14%) Unified Communications
7 2 (1.14%) VLAN
7 2 (1.14%) WAN
8 1 (0.57%) IP Telephony
8 1 (0.57%) LDAP
8 1 (0.57%) MPLS
Database & Business Intelligence
1 34 (19.43%) SQL Server
2 29 (16.57%) SQLPlus
3 23 (13.14%) MySQL
4 2 (1.14%) Amazon RDS
4 2 (1.14%) RDBMS
4 2 (1.14%) Relational Database
4 2 (1.14%) SQL Server 2008
4 2 (1.14%) SQL Server 2012
5 1 (0.57%) Crystal Reports
Development Applications
1 22 (12.57%) Oracle Forms
2 11 (6.29%) JConsole
2 11 (6.29%) VisualVM
3 1 (0.57%) Git (software)
3 1 (0.57%) JIRA
General
1 26 (14.86%) Finance
1 26 (14.86%) Manufacturing
1 26 (14.86%) Retail
2 5 (2.86%) Legal
2 5 (2.86%) Telecoms
3 4 (2.29%) Pharmaceutical
4 1 (0.57%) Advertising
4 1 (0.57%) Aerospace
4 1 (0.57%) Electronics
4 1 (0.57%) Multimedia
4 1 (0.57%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (14.29%) J2EE
2 24 (13.71%) XML
3 23 (13.14%) CSS
3 23 (13.14%) HTML
3 23 (13.14%) Web Services
4 22 (12.57%) Hibernate
4 22 (12.57%) JBoss Seam
4 22 (12.57%) JSON
4 22 (12.57%) Spring
4 22 (12.57%) Struts
4 22 (12.57%) XHTML
4 22 (12.57%) XSLT
5 10 (5.71%) .NET
6 2 (1.14%) IDoc
6 2 (1.14%) Oracle Fusion
7 1 (0.57%) XSD
7 1 (0.57%) XSL
Miscellaneous
1 9 (5.14%) Analytical Skills
2 6 (3.43%) Data Centre
2 6 (3.43%) Handset
3 3 (1.71%) Computer Science
3 3 (1.71%) Driving Licence
4 2 (1.14%) iPad
4 2 (1.14%) Life Science
5 1 (0.57%) EPoS
5 1 (0.57%) iPhone
5 1 (0.57%) Management Information System
Operating Systems
1 77 (44.00%) Windows
2 41 (23.43%) Windows Server
3 28 (16.00%) Linux
4 23 (13.14%) Windows 7
4 23 (13.14%) Windows Server 2008
5 19 (10.86%) Windows Server 2012
6 16 (9.14%) Windows 10
7 14 (8.00%) Windows 8
8 13 (7.43%) Android
9 12 (6.86%) Apple iOS
10 6 (3.43%) CentOS
10 6 (3.43%) Mac OS
10 6 (3.43%) Red Hat Enterprise Linux
10 6 (3.43%) Ubuntu
10 6 (3.43%) Windows XP
11 2 (1.14%) Mac OS X
11 2 (1.14%) Unix
11 2 (1.14%) Windows Server 2003
11 2 (1.14%) Windows Vista
Processes & Methodologies
1 58 (33.14%) ITIL
2 28 (16.00%) Six Sigma
2 28 (16.00%) System Testing
2 28 (16.00%) Test Automation
3 27 (15.43%) CRM
4 22 (12.57%) DevOps
4 22 (12.57%) Multithreading
4 22 (12.57%) OO
4 22 (12.57%) Regression Testing
4 22 (12.57%) Stress Testing
5 15 (8.57%) Service Management
6 13 (7.43%) Asset Management
6 13 (7.43%) Change Management
7 12 (6.86%) IT Asset Management
7 12 (6.86%) ITSM
8 7 (4.00%) User Acceptance Testing
9 6 (3.43%) Information Security
9 6 (3.43%) Kalman Filter
9 6 (3.43%) Mentoring
9 6 (3.43%) Problem Management
Programming Languages
1 52 (29.71%) SQL
2 38 (21.71%) Java
3 33 (18.86%) PL/SQL
4 5 (2.86%) C
4 5 (2.86%) Shell Script
5 4 (2.29%) JavaScript
6 3 (1.71%) Bash Shell
6 3 (1.71%) C#
6 3 (1.71%) C++
7 2 (1.14%) ABAP
8 1 (0.57%) T-SQL
8 1 (0.57%) VBA
Qualifications
1 12 (6.86%) MCP
2 11 (6.29%) Microsoft Certification
3 9 (5.14%) CCNA
3 9 (5.14%) Cisco Certification
4 8 (4.57%) A+ Certification
5 5 (2.86%) MCSA
6 4 (2.29%) Degree
6 4 (2.29%) ITIL Certification
6 4 (2.29%) MCTS
7 2 (1.14%) ACCA
7 2 (1.14%) CIMA
8 1 (0.57%) Computer Science Degree
8 1 (0.57%) MCSE
Quality Assurance & Compliance
1 17 (9.71%) SLA
2 1 (0.57%) QA
System Software
1 43 (24.57%) Active Directory
2 20 (11.43%) VMware Infrastructure
3 10 (5.71%) Hyper-V
4 8 (4.57%) VMware ESXi
5 6 (3.43%) Terminal Services
5 6 (3.43%) VMware Workstation
5 6 (3.43%) vSphere
6 2 (1.14%) Virtual Machines
Systems Management
1 6 (3.43%) vCenter Server
2 3 (1.71%) Backup Exec
3 2 (1.14%) Ansible
3 2 (1.14%) Opscode Chef
3 2 (1.14%) Puppet
3 2 (1.14%) Salt
4 1 (0.57%) NetBackup
4 1 (0.57%) Norton AntiVirus
4 1 (0.57%) SCCM
Vendors
1 58 (33.14%) Oracle
2 40 (22.86%) Microsoft
3 24 (13.71%) VMware
4 8 (4.57%) Cisco
4 8 (4.57%) Citrix
5 6 (3.43%) Red Hat
6 5 (2.86%) SAP
7 3 (1.71%) HP
7 3 (1.71%) MobileIron
8 2 (1.14%) Dell
8 2 (1.14%) NetApp
8 2 (1.14%) Veeam
9 1 (0.57%) Avaya
9 1 (0.57%) Draytek
9 1 (0.57%) Epicor
9 1 (0.57%) Infor
9 1 (0.57%) ProCurve
9 1 (0.57%) Siemens
9 1 (0.57%) Sophos
9 1 (0.57%) Symantec