Period
to 22 September 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in Hertfordshire during the 6 months to 22 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Hertfordshire
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 106 77 77
Rank change year-on-year -29 0 -19
Permanent jobs requiring a Support Analyst 105 153 160
As % of all permanent IT jobs advertised in Hertfordshire 2.55% 3.71% 3.59%
As % of the Job Titles category 2.61% 3.82% 3.71%
Number of salaries quoted 85 141 141
Hertfordshire median annual salary £27,500 £35,000 £29,000
Median salary % change year-on-year -21.43% +20.69% -12.12%
10th Percentile £20,000 £21,250 £19,000
90th Percentile £47,600 £45,250 £48,750
East of England median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% -1.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4,030 4,004 4,314
% of permanent IT jobs with a recognized job title 97.79% 97.02% 96.75%
Number of salaries quoted 3,185 3,421 3,613
Hertfordshire median annual salary £49,500 £45,000 £46,000
Median salary % change year-on-year +10.00% -2.17% +2.22%
10th Percentile £26,250 £25,500 £25,750
90th Percentile £72,500 £70,000 £70,000
East of England median annual salary £45,000 £45,000 £45,000

Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Analyst in Hertfordshire

Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Hertfordshire.

Salary trend for Support Analyst in Hertfordshire

Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Support Analyst in Hertfordshire over the 6 months to 22 September 2018.

Salary histogram for Support Analyst in Hertfordshire

Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -11 20 £30,000 -7.69% 3
Watford -10 18 £28,500 +3.64% 1
Hatfield +4 8 £27,750 - 1
Borehamwood +1 8 £24,750 -32.19%
Letchworth +25 6 £20,000 -
Welwyn Garden City -23 6 £21,000 -58.42%
Stevenage -2 5 £25,500 +13.33% 1
Harpenden +11 3 £35,000 +52.17%
Berkhamsted - 2 £30,000 -
Bishop's Stortford - 2 £22,000 -
Sawbridgeworth - 1 £35,000 -
Kings Langley - 1 £45,000 -
Tring - 1 £25,000 -
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 22 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Support Analyst in the job title.

1 46 (43.81%) Windows
2 37 (35.24%) Problem-Solving
3 32 (30.48%) Office 365
4 30 (28.57%) Active Directory
5 27 (25.71%) Windows Server
6 25 (23.81%) Microsoft
7 24 (22.86%) SQL
8 20 (19.05%) SQL Server
8 20 (19.05%) Analytical Skills
9 17 (16.19%) TCP/IP
9 17 (16.19%) Windows 7
10 16 (15.24%) ITIL
11 15 (14.29%) Windows 10
12 14 (13.33%) Microsoft Azure
12 14 (13.33%) Amazon AWS
12 14 (13.33%) XML
12 14 (13.33%) Java
13 13 (12.38%) Linux
14 12 (11.43%) Degree
14 12 (11.43%) Manufacturing
14 12 (11.43%) HTML
14 12 (11.43%) ERP
14 12 (11.43%) Self-Motivation
15 11 (10.48%) MS Exchange
15 11 (10.48%) CRM
16 10 (9.52%) Microsoft Office
16 10 (9.52%) Asset Management
16 10 (9.52%) Windows Server 2012
17 9 (8.57%) Windows 8
17 9 (8.57%) Process Improvement

Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.48%) MS Exchange
2 8 (7.62%) IIS
3 3 (2.86%) Exchange Server 2010
4 2 (1.90%) Exchange Server 2007
4 2 (1.90%) Exchange Server 2013
Applications
1 10 (9.52%) Microsoft Office
2 1 (0.95%) Microsoft Excel
2 1 (0.95%) Microsoft PowerPoint
Business Applications
1 7 (6.67%) Salesforce.com CRM
1 7 (6.67%) Unit4 Business World
2 4 (3.81%) Oracle EBS
3 3 (2.86%) Oracle Assets
3 3 (2.86%) Oracle EBS R12
3 3 (2.86%) Oracle Payables
3 3 (2.86%) Oracle Receivables
4 2 (1.90%) Oracle Applications
4 2 (1.90%) Oracle General Ledger
4 2 (1.90%) Remedy ITSM
5 1 (0.95%) Dynamics NAV
5 1 (0.95%) Maximo
5 1 (0.95%) Oracle iProcurement
5 1 (0.95%) Oracle Procure-to-Pay
Cloud Services
1 32 (30.48%) Office 365
2 14 (13.33%) Amazon AWS
2 14 (13.33%) Microsoft Azure
3 8 (7.62%) SaaS
4 1 (0.95%) IaaS
Communications & Networking
1 17 (16.19%) TCP/IP
2 7 (6.67%) DNS
2 7 (6.67%) LAN
3 6 (5.71%) DHCP
4 5 (4.76%) VPN
5 3 (2.86%) WAN
6 2 (1.90%) Remote Desktop
7 1 (0.95%) SMTP
7 1 (0.95%) Wi-Fi
Database & Business Intelligence
1 20 (19.05%) SQL Server
2 9 (8.57%) Relational Database
3 4 (3.81%) Oracle Reports
4 1 (0.95%) Oracle BI Publisher
4 1 (0.95%) SQL Server 2008
4 1 (0.95%) SQL Server 2012
Development Applications
1 1 (0.95%) Oracle APEX
General
1 12 (11.43%) Manufacturing
2 6 (5.71%) Finance
2 6 (5.71%) French Language
3 4 (3.81%) Electronics
4 2 (1.90%) Advertising
4 2 (1.90%) German Language
4 2 (1.90%) Pharmaceutical
4 2 (1.90%) Retail
4 2 (1.90%) Spanish Language
5 1 (0.95%) Financial Institution
5 1 (0.95%) General Ledger
5 1 (0.95%) Italian Language
5 1 (0.95%) Legal
5 1 (0.95%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (13.33%) XML
2 12 (11.43%) HTML
3 9 (8.57%) EDI
4 4 (3.81%) CSS
5 2 (1.90%) SAP PI
6 1 (0.95%) .NET
6 1 (0.95%) Flash
Miscellaneous
1 20 (19.05%) Analytical Skills
2 12 (11.43%) Self-Motivation
3 7 (6.67%) Data Structures
4 5 (4.76%) Driving Licence
5 2 (1.90%) Client/Server
5 2 (1.90%) Computer Science
5 2 (1.90%) EPoS
5 2 (1.90%) iPad
5 2 (1.90%) iPhone
6 1 (0.95%) Smartphone
6 1 (0.95%) Video Conferencing
Operating Systems
1 46 (43.81%) Windows
2 27 (25.71%) Windows Server
3 17 (16.19%) Windows 7
4 15 (14.29%) Windows 10
5 13 (12.38%) Linux
6 10 (9.52%) Windows Server 2012
7 9 (8.57%) Windows 8
8 8 (7.62%) Windows Server 2008
9 7 (6.67%) Red Hat Enterprise Linux
10 2 (1.90%) Android
11 1 (0.95%) Windows Server 2003
Processes & Methodologies
1 37 (35.24%) Problem-Solving
2 16 (15.24%) ITIL
3 12 (11.43%) ERP
4 11 (10.48%) CRM
5 10 (9.52%) Asset Management
6 9 (8.57%) Process Improvement
7 8 (7.62%) Business Development
8 5 (4.76%) Ticket Management
9 4 (3.81%) Service Management
10 3 (2.86%) ITSM
10 3 (2.86%) Test Automation
10 3 (2.86%) User Acceptance Testing
11 2 (1.90%) Agile Software Development
11 2 (1.90%) Break/Fix
11 2 (1.90%) Customer Engagement
11 2 (1.90%) Decision-Making
11 2 (1.90%) IT Asset Management
11 2 (1.90%) Migration
11 2 (1.90%) Release Management
11 2 (1.90%) Robotic Process Automation
Programming Languages
1 24 (22.86%) SQL
2 14 (13.33%) Java
3 3 (2.86%) PL/SQL
4 2 (1.90%) C
5 1 (0.95%) JavaScript
Qualifications
1 12 (11.43%) Degree
2 2 (1.90%) CCNA
2 2 (1.90%) Cisco Certification
2 2 (1.90%) Microsoft Certification
3 1 (0.95%) MBCS
Quality Assurance & Compliance
1 8 (7.62%) Sarbanes-Oxley
2 4 (3.81%) SLA
3 2 (1.90%) QA
4 1 (0.95%) Cyber Essentials
System Software
1 30 (28.57%) Active Directory
2 8 (7.62%) VMware Infrastructure
3 7 (6.67%) Docker
4 1 (0.95%) Hyper-V
4 1 (0.95%) Terminal Services
Vendors
1 25 (23.81%) Microsoft
2 8 (7.62%) JD Edwards
2 8 (7.62%) Oracle
2 8 (7.62%) VMware
3 7 (6.67%) Red Hat
3 7 (6.67%) Salesforce.com
4 4 (3.81%) Cisco
5 3 (2.86%) HP
6 2 (1.90%) Blue Prism
6 2 (1.90%) ILOG
6 2 (1.90%) Remedy
6 2 (1.90%) SAP
6 2 (1.90%) ServiceNow
7 1 (0.95%) Apple
7 1 (0.95%) Hyperion
7 1 (0.95%) Nokia
7 1 (0.95%) Pegasus
7 1 (0.95%) Samsung