Period
to 22 June 2018

The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in Hertfordshire during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Hertfordshire
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 115 88 69
Rank change year-on-year -27 -19 -11
Permanent jobs requiring a Support Analyst 105 143 184
As % of all permanent IT jobs advertised in Hertfordshire 2.29% 3.35% 3.80%
As % of the Job Titles category 2.35% 3.46% 3.94%
Number of salaries quoted 98 126 160
Hertfordshire median annual salary £25,000 £30,000 £28,000
Median salary % change year-on-year -16.67% +7.14% -12.50%
10th Percentile £19,000 £20,750 £19,000
90th Percentile £43,750 £43,750 £48,750
East of England median annual salary £29,149 £30,000 £29,000
% change year-on-year -2.84% +3.45% -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4,467 4,133 4,667
% of permanent IT jobs with a recognized job title 97.62% 96.81% 96.35%
Number of salaries quoted 3,725 3,515 3,866
Hertfordshire median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £26,250 £25,000 £26,000
90th Percentile £72,500 £71,250 £70,000
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Analyst in Hertfordshire

Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Hertfordshire.

Salary trend for Support Analyst in Hertfordshire

Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Support Analyst in Hertfordshire over the 6 months to 22 June 2018.

Salary histogram for Support Analyst in Hertfordshire

Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -19 22 £30,000 - 1
Watford -3 21 £25,000 +4.17% 1
Borehamwood +9 6 £22,000 -28.46% 1
Hatfield -16 5 £41,000 -18.81% 1
Letchworth +17 4 £20,000 -20.00%
Stevenage -23 4 £26,000 +15.56%
Potters Bar - 4 £27,000 -
Harpenden +5 3 £35,000 +52.17%
Welwyn Garden City -29 3 £21,000 -58.42% 1
Rickmansworth -15 2 £21,000 -50.59%
Bishop's Stortford - 2 £22,000 -
St Albans -14 1 £30,000 +33.33%
Hertford - 1 £40,000 -
Hitchin - 1 £20,000 -
Kings Langley - 1 £45,000 -
Tring - 1 - -
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 22 June 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Support Analyst in the job title.

1 61 (58.10%) Windows
2 38 (36.19%) Active Directory
3 31 (29.52%) Microsoft
4 30 (28.57%) Windows Server
5 29 (27.62%) Office 365
6 21 (20.00%) Linux
7 20 (19.05%) Problem-Solving
8 19 (18.10%) SQL
9 18 (17.14%) Windows 10
10 17 (16.19%) Windows 7
11 16 (15.24%) ITIL
12 15 (14.29%) TCP/IP
13 13 (12.38%) Microsoft Azure
14 12 (11.43%) Microsoft Office
14 12 (11.43%) SQL Server
14 12 (11.43%) VMware
15 11 (10.48%) MS Exchange
15 11 (10.48%) Windows Server 2012
15 11 (10.48%) Mobile App
16 10 (9.52%) Finance
17 9 (8.57%) LAN
17 9 (8.57%) Oracle
17 9 (8.57%) Windows Server 2008
18 7 (6.67%) VMware Infrastructure
18 7 (6.67%) Windows 8
18 7 (6.67%) Relational Database
18 7 (6.67%) Self-Motivation
18 7 (6.67%) IIS
18 7 (6.67%) Oracle Reports
18 7 (6.67%) ERP

Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.48%) MS Exchange
2 7 (6.67%) IIS
3 4 (3.81%) Exchange Server 2010
4 2 (1.90%) Exchange Server 2007
4 2 (1.90%) Exchange Server 2013
4 2 (1.90%) Skype for Business
5 1 (0.95%) Oracle SOA Suite
Applications
1 12 (11.43%) Microsoft Office
2 3 (2.86%) Microsoft Excel
3 1 (0.95%) Spreadsheet
Business Applications
1 7 (6.67%) Oracle EBS
2 6 (5.71%) Oracle Assets
2 6 (5.71%) Oracle EBS R12
2 6 (5.71%) Oracle Payables
2 6 (5.71%) Oracle Receivables
3 4 (3.81%) Oracle General Ledger
4 3 (2.86%) Oracle Applications
5 2 (1.90%) Dynamics NAV
5 2 (1.90%) Oracle iProcurement
5 2 (1.90%) Oracle Procure-to-Pay
5 2 (1.90%) Unit4 Business World
6 1 (0.95%) Maximo
Cloud Services
1 29 (27.62%) Office 365
2 13 (12.38%) Microsoft Azure
3 1 (0.95%) Amazon AWS
Communications & Networking
1 15 (14.29%) TCP/IP
2 9 (8.57%) LAN
3 6 (5.71%) VPN
3 6 (5.71%) WAN
4 4 (3.81%) DNS
5 3 (2.86%) DHCP
6 2 (1.90%) Network Security
6 2 (1.90%) PBX
6 2 (1.90%) Skype
6 2 (1.90%) Wi-Fi
7 1 (0.95%) Remote Desktop
Database & Business Intelligence
1 12 (11.43%) SQL Server
2 7 (6.67%) Oracle Reports
2 7 (6.67%) Relational Database
3 2 (1.90%) Oracle BI Publisher
3 2 (1.90%) SQL Server 2008
3 2 (1.90%) SQL Server 2012
4 1 (0.95%) BusinessObjects
4 1 (0.95%) Crystal Reports
4 1 (0.95%) Oracle Database
4 1 (0.95%) Oracle Database 12c
4 1 (0.95%) QlikView
Development Applications
1 2 (1.90%) Oracle APEX
2 1 (0.95%) Oracle Forms
General
1 10 (9.52%) Finance
2 4 (3.81%) Advertising
2 4 (3.81%) French Language
2 4 (3.81%) Manufacturing
2 4 (3.81%) Pharmaceutical
3 3 (2.86%) Electronics
3 3 (2.86%) Telecoms
4 2 (1.90%) General Ledger
4 2 (1.90%) German Language
5 1 (0.95%) Games
5 1 (0.95%) Legal
5 1 (0.95%) Retail
5 1 (0.95%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (3.81%) XML
2 2 (1.90%) EDI
3 1 (0.95%) .NET
Miscellaneous
1 11 (10.48%) Mobile App
2 7 (6.67%) Self-Motivation
3 6 (5.71%) Driving Licence
4 4 (3.81%) iPad
5 3 (2.86%) Analytical Skills
5 3 (2.86%) iPhone
6 2 (1.90%) Computer Science
7 1 (0.95%) EPoS
7 1 (0.95%) Linux Command Line
7 1 (0.95%) Management Information System
7 1 (0.95%) Video Conferencing
Operating Systems
1 61 (58.10%) Windows
2 30 (28.57%) Windows Server
3 21 (20.00%) Linux
4 18 (17.14%) Windows 10
5 17 (16.19%) Windows 7
6 11 (10.48%) Windows Server 2012
7 9 (8.57%) Windows Server 2008
8 7 (6.67%) Windows 8
9 3 (2.86%) Android
9 3 (2.86%) Unix
Processes & Methodologies
1 20 (19.05%) Problem-Solving
2 16 (15.24%) ITIL
3 7 (6.67%) ERP
4 6 (5.71%) Asset Management
5 5 (4.76%) Ticket Management
6 4 (3.81%) Change Control
6 4 (3.81%) Proactive Monitoring
6 4 (3.81%) Process Improvement
6 4 (3.81%) Release Management
7 3 (2.86%) CRM
7 3 (2.86%) Problem Management
7 3 (2.86%) Workflow
8 2 (1.90%) Accounts Payable
8 2 (1.90%) Accounts Receivable
8 2 (1.90%) Agile Software Development
8 2 (1.90%) Break/Fix
8 2 (1.90%) Business Continuity
8 2 (1.90%) Business Intelligence
8 2 (1.90%) Disaster Recovery
8 2 (1.90%) Service Management
Programming Languages
1 19 (18.10%) SQL
2 5 (4.76%) PL/SQL
3 4 (3.81%) Java
4 3 (2.86%) PHP
5 1 (0.95%) C
Qualifications
1 5 (4.76%) Degree
2 4 (3.81%) CCNA
2 4 (3.81%) Cisco Certification
3 2 (1.90%) Microsoft Certification
4 1 (0.95%) MBCS
Quality Assurance & Compliance
1 6 (5.71%) SLA
2 1 (0.95%) Cyber Essentials
System Software
1 38 (36.19%) Active Directory
2 7 (6.67%) VMware Infrastructure
3 3 (2.86%) Hyper-V
4 2 (1.90%) VMware Workstation
5 1 (0.95%) Docker
Systems Management
1 2 (1.90%) SCCM
2 1 (0.95%) Norton AntiVirus
Vendors
1 31 (29.52%) Microsoft
2 12 (11.43%) VMware
3 9 (8.57%) Oracle
4 5 (4.76%) Cisco
5 4 (3.81%) HP
6 2 (1.90%) Hyperion
7 1 (0.95%) Altiris
7 1 (0.95%) Google
7 1 (0.95%) Pegasus
7 1 (0.95%) ServiceNow
7 1 (0.95%) Sonus
7 1 (0.95%) Symantec