Period
to 18 February 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 18 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Hertfordshire
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 107 77 70
Rank change year-on-year -30 -7 -16
Permanent jobs requiring a Support Analyst 131 162 194
As % of all permanent IT jobs advertised in Hertfordshire 2.72% 3.59% 3.79%
As % of the Job Titles category 2.80% 3.70% 3.90%
Number of salaries quoted 120 135 166
Hertfordshire median annual salary £30,000 £27,500 £30,000
Median salary % change year-on-year +9.09% -8.33% -
10th Percentile £19,250 £17,750 £21,500
90th Percentile £47,275 £42,500 £43,750
East of England median annual salary £30,000 £28,500 £30,000
% change year-on-year +5.26% -5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4,672 4,378 4,968
% of permanent IT jobs with a recognized job title 97.07% 97.09% 96.97%
Number of salaries quoted 3,988 3,648 4,096
Hertfordshire median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £25,500 £25,000 £26,250
90th Percentile £71,250 £72,500 £70,000
East of England median annual salary £47,500 £45,000 £44,000
% change year-on-year +5.56% +2.27% +3.53%

Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Analyst in Hertfordshire

Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Hertfordshire.

Salary trend for Support Analyst in Hertfordshire

Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Support Analyst in Hertfordshire over the 6 months to 18 February 2018.

Salary histogram for Support Analyst in Hertfordshire

Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -25 32 £30,000 +7.14% 1
Borehamwood +13 14 £36,500 +46.00%
Hemel Hempstead -39 8 £28,500 -5.00% 2
Rickmansworth -2 7 £20,500 -51.76%
Stevenage -15 6 £32,500 +62.50% 1
Welwyn Garden City -18 3 £37,000 +42.31% 2
Hertford - 3 £42,500 -
Hatfield -6 2 £33,750 -33.17%
Welwyn - 2 £35,000 -
Broxbourne +1 1 £22,500 -8.16%
Hitchin - 1 £20,000 -
Tring - 1 - -
St Albans - 1 £20,500 -
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 February 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Support Analyst in the job title.

1 56 (42.75%) Windows
2 42 (32.06%) SQL
3 38 (29.01%) Microsoft
4 36 (27.48%) ITIL
5 35 (26.72%) Active Directory
6 34 (25.95%) Oracle
7 31 (23.66%) Oracle EBS
8 26 (19.85%) Finance
8 26 (19.85%) Linux
9 25 (19.08%) SQL Server
9 25 (19.08%) Office 365
9 25 (19.08%) Windows Server
10 22 (16.79%) Java
10 22 (16.79%) VMware
11 21 (16.03%) PL/SQL
11 21 (16.03%) Microsoft Azure
12 19 (14.50%) Oracle EBS R12
12 19 (14.50%) Microsoft Office
12 19 (14.50%) SQLPlus
13 18 (13.74%) Six Sigma
13 18 (13.74%) Oracle 11i
13 18 (13.74%) System Testing
14 17 (12.98%) Amazon AWS
14 17 (12.98%) MS Exchange
14 17 (12.98%) TCP/IP
15 15 (11.45%) SLA
15 15 (11.45%) CRM
15 15 (11.45%) XML
15 15 (11.45%) J2EE
15 15 (11.45%) Test Automation

Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (12.98%) MS Exchange
2 14 (10.69%) JBoss
3 12 (9.16%) Tomcat
4 8 (6.11%) Skype for Business
5 7 (5.34%) Exchange Server 2010
6 6 (4.58%) Exchange Server 2013
7 5 (3.82%) Exchange Server 2007
8 2 (1.53%) SharePoint
8 2 (1.53%) WebSphere
9 1 (0.76%) Oracle SOA Suite
Applications
1 19 (14.50%) Microsoft Office
2 9 (6.87%) Microsoft Excel
3 1 (0.76%) Microsoft PowerPoint
3 1 (0.76%) MS Visio
3 1 (0.76%) Spreadsheet
Business Applications
1 31 (23.66%) Oracle EBS
2 19 (14.50%) Oracle EBS R12
3 18 (13.74%) Oracle 11i
4 10 (7.63%) Oracle Financials
5 9 (6.87%) Oracle HRMS
5 9 (6.87%) Oracle Payroll
6 3 (2.29%) SAP BPC
7 2 (1.53%) Aareon QL
7 2 (1.53%) Academy Housing
7 2 (1.53%) Kypera Housing
7 2 (1.53%) MIS ActiveH
7 2 (1.53%) Northgate Housing
7 2 (1.53%) OPENHousing
7 2 (1.53%) Oracle General Ledger
7 2 (1.53%) Orchard Housing
8 1 (0.76%) Oracle Applications
8 1 (0.76%) Oracle Assets
8 1 (0.76%) Oracle Payables
8 1 (0.76%) Oracle Receivables
Cloud Services
1 25 (19.08%) Office 365
2 21 (16.03%) Microsoft Azure
3 17 (12.98%) Amazon AWS
4 7 (5.34%) Mimecast
5 5 (3.82%) Cloud Computing
Communications & Networking
1 17 (12.98%) TCP/IP
2 11 (8.40%) VPN
3 10 (7.63%) DNS
3 10 (7.63%) PBX
4 9 (6.87%) DHCP
5 6 (4.58%) Skype
6 5 (3.82%) Firewall
6 5 (3.82%) Remote Desktop
6 5 (3.82%) SAN
7 4 (3.05%) LAN
7 4 (3.05%) VoIP
7 4 (3.05%) WAN
8 2 (1.53%) Network Security
8 2 (1.53%) Unified Communications
8 2 (1.53%) Wi-Fi
9 1 (0.76%) VLAN
Database & Business Intelligence
1 25 (19.08%) SQL Server
2 19 (14.50%) SQLPlus
3 13 (9.92%) MySQL
4 7 (5.34%) SQL Server 2008
4 7 (5.34%) SQL Server 2012
5 3 (2.29%) BusinessObjects
5 3 (2.29%) Crystal Reports
5 3 (2.29%) Relational Database
6 2 (1.53%) Amazon RDS
6 2 (1.53%) RDBMS
6 2 (1.53%) SQL Server Reporting Services
7 1 (0.76%) Oracle Database
7 1 (0.76%) Oracle Database 12c
7 1 (0.76%) Oracle Reports
7 1 (0.76%) QlikView
Development Applications
1 13 (9.92%) Oracle Forms
2 3 (2.29%) JConsole
2 3 (2.29%) VisualVM
3 1 (0.76%) Git (software)
General
1 26 (19.85%) Finance
2 14 (10.69%) Manufacturing
3 13 (9.92%) Retail
4 6 (4.58%) Pharmaceutical
4 6 (4.58%) Telecoms
5 2 (1.53%) Advertising
6 1 (0.76%) Aerospace
6 1 (0.76%) Games
6 1 (0.76%) Law
6 1 (0.76%) Legal
Libraries, Frameworks & Software Standards
1 15 (11.45%) J2EE
1 15 (11.45%) XML
2 13 (9.92%) CSS
2 13 (9.92%) HTML
2 13 (9.92%) Web Services
3 12 (9.16%) Hibernate
3 12 (9.16%) JBoss Seam
3 12 (9.16%) JSON
3 12 (9.16%) Spring
3 12 (9.16%) Struts
3 12 (9.16%) XHTML
3 12 (9.16%) XSLT
4 7 (5.34%) .NET
5 1 (0.76%) XSD
5 1 (0.76%) XSL
Miscellaneous
1 11 (8.40%) Mobile App
2 5 (3.82%) Data Centre
2 5 (3.82%) Handset
3 4 (3.05%) Analytical Skills
4 3 (2.29%) iPad
5 1 (0.76%) Computer Science
5 1 (0.76%) Driving Licence
5 1 (0.76%) Linux Command Line
5 1 (0.76%) Video Conferencing
Operating Systems
1 56 (42.75%) Windows
2 26 (19.85%) Linux
3 25 (19.08%) Windows Server
4 12 (9.16%) Windows Server 2008
4 12 (9.16%) Windows Server 2012
5 7 (5.34%) Windows 10
5 7 (5.34%) Windows 7
6 6 (4.58%) Windows 8
7 5 (3.82%) CentOS
7 5 (3.82%) Mac OS
7 5 (3.82%) Red Hat Enterprise Linux
7 5 (3.82%) Ubuntu
8 4 (3.05%) Unix
9 3 (2.29%) Android
9 3 (2.29%) Apple iOS
10 2 (1.53%) Mac OS X
11 1 (0.76%) Windows XP
Processes & Methodologies
1 36 (27.48%) ITIL
2 18 (13.74%) Six Sigma
2 18 (13.74%) System Testing
3 15 (11.45%) CRM
3 15 (11.45%) Test Automation
4 12 (9.16%) DevOps
4 12 (9.16%) Multithreading
4 12 (9.16%) OO
4 12 (9.16%) Regression Testing
4 12 (9.16%) Stress Testing
5 10 (7.63%) Asset Management
6 9 (6.87%) Service Management
7 8 (6.11%) IT Asset Management
7 8 (6.11%) ITSM
8 7 (5.34%) Kalman Filter
9 6 (4.58%) Problem Management
9 6 (4.58%) User Acceptance Testing
10 5 (3.82%) Disaster Recovery
10 5 (3.82%) Information Security
10 5 (3.82%) Mentoring
Programming Languages
1 42 (32.06%) SQL
2 22 (16.79%) Java
3 21 (16.03%) PL/SQL
4 5 (3.82%) C
5 4 (3.05%) JavaScript
6 3 (2.29%) C#
6 3 (2.29%) C++
7 2 (1.53%) PHP
7 2 (1.53%) Shell Script
Qualifications
1 7 (5.34%) CCNA
1 7 (5.34%) Cisco Certification
2 6 (4.58%) MCP
3 5 (3.82%) MCSA
3 5 (3.82%) Microsoft Certification
4 1 (0.76%) A+ Certification
4 1 (0.76%) Computer Science Degree
4 1 (0.76%) Degree
4 1 (0.76%) ITIL Certification
Quality Assurance & Compliance
1 15 (11.45%) SLA
System Software
1 35 (26.72%) Active Directory
2 13 (9.92%) VMware Infrastructure
3 11 (8.40%) Hyper-V
4 7 (5.34%) VMware ESXi
4 7 (5.34%) VMware Workstation
5 5 (3.82%) Terminal Services
5 5 (3.82%) vSphere
6 1 (0.76%) Docker
Systems Management
1 5 (3.82%) vCenter Server
2 3 (2.29%) SCCM
3 2 (1.53%) Ansible
3 2 (1.53%) Backup Exec
3 2 (1.53%) Opscode Chef
3 2 (1.53%) Puppet
3 2 (1.53%) Salt
4 1 (0.76%) NetBackup
4 1 (0.76%) Norton AntiVirus
Vendors
1 38 (29.01%) Microsoft
2 34 (25.95%) Oracle
3 22 (16.79%) VMware
4 6 (4.58%) Citrix
5 5 (3.82%) Red Hat
6 3 (2.29%) Cisco
6 3 (2.29%) HP
6 3 (2.29%) SAP
7 2 (1.53%) Aareon
7 2 (1.53%) Capita
7 2 (1.53%) Castleton
7 2 (1.53%) Civica
7 2 (1.53%) Dell
7 2 (1.53%) NetApp
7 2 (1.53%) Northgate
7 2 (1.53%) Orchard
7 2 (1.53%) Veeam
8 1 (0.76%) Altiris
8 1 (0.76%) Google
8 1 (0.76%) IFS