Period
to 26 February 2020

The median annual salary for a Service Desk Support Analyst was £25,500 in advertised job vacancies in London during the 6 months to 26 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support Analyst
England > London
6 months to
26 Feb 2020
Same period 2019 Same period 2018
Rank 642 713 712
Rank change year-on-year +71 -1 -41
Permanent jobs requiring a Service Desk Support Analyst 62 75 100
As % of all permanent IT jobs advertised in London 0.12% 0.12% 0.14%
As % of the Job Titles category 0.13% 0.13% 0.15%
Number of salaries quoted 55 71 95
London median annual salary £25,500 £30,000 £30,500
Median salary % change year-on-year -15.00% -1.64% -2.40%
10th Percentile £23,100 £23,000 £22,600
90th Percentile £41,450 £45,000 £41,250
England median annual salary £24,098 £26,000 £25,000
% change year-on-year -7.32% +4.00% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 48,077 59,866 66,441
% of permanent IT jobs with a recognized job title 94.79% 95.32% 95.45%
Number of salaries quoted 38,938 49,015 55,316
London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £35,000 £33,750 £33,750
90th Percentile £100,000 £95,000 £90,000
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

Service Desk Support Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support Analyst in London.

Salary trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Support Analyst in London over the 6 months to 26 February 2020.

Salary histogram for Service Desk Support Analyst in London

Service Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the London region over the 6 months to 26 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +50 33 £25,000 -25.93% 1
South London +10 1 £26,000 +0.97%
West London +8 1 £37,500 -
North London - 1 £27,000 -
Service Desk Support Analyst
England

Service Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 February 2020, Service Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Support Analyst in the job title.

1 49 (79.03%) Windows
2 43 (69.35%) Active Directory
3 42 (67.74%) Microsoft
4 34 (54.84%) Microsoft Office
5 29 (46.77%) Office 365
6 24 (38.71%) SLA
7 22 (35.48%) ITIL
8 20 (32.26%) Windows 10
9 19 (30.65%) Windows Server
10 16 (25.81%) Microsoft Certification
11 14 (22.58%) Microsoft Excel
12 13 (20.97%) MCSA
12 13 (20.97%) SQL
13 12 (19.35%) Data Analysis
13 12 (19.35%) Windows 7
13 12 (19.35%) ShoreTel
13 12 (19.35%) Line Management
14 11 (17.74%) Citrix
14 11 (17.74%) Finance
15 10 (16.13%) Law
16 9 (14.52%) Legal
17 8 (12.90%) SQL Server
18 7 (11.29%) SCCM
18 7 (11.29%) Android
18 7 (11.29%) Cisco
18 7 (11.29%) MS Exchange
19 6 (9.68%) SharePoint
19 6 (9.68%) PowerShell
19 6 (9.68%) Banking
19 6 (9.68%) Analytical Skills

Service Desk Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.29%) MS Exchange
2 6 (9.68%) SharePoint
3 5 (8.06%) Exchange Server 2010
4 4 (6.45%) IBM Notes
5 1 (1.61%) Blackberry Enterprise Server
5 1 (1.61%) Skype for Business
Applications
1 34 (54.84%) Microsoft Office
2 14 (22.58%) Microsoft Excel
3 1 (1.61%) Acrobat
3 1 (1.61%) Microsoft PowerPoint
3 1 (1.61%) MS Visio
Cloud Services
1 29 (46.77%) Office 365
2 5 (8.06%) Azure
3 1 (1.61%) Azure Active Directory
Communications & Networking
1 5 (8.06%) DHCP
1 5 (8.06%) DNS
1 5 (8.06%) LAN
1 5 (8.06%) TCP/IP
2 3 (4.84%) Internet
2 3 (4.84%) VPN
3 2 (3.23%) Cisco IOS
3 2 (3.23%) VoIP
3 2 (3.23%) WAN
4 1 (1.61%) Skype
4 1 (1.61%) Wireless
Database & Business Intelligence
1 8 (12.90%) SQL Server
2 1 (1.61%) Oracle Database
General
1 11 (17.74%) Finance
2 10 (16.13%) Law
3 9 (14.52%) Legal
4 6 (9.68%) Banking
5 1 (1.61%) Advertising
5 1 (1.61%) Housing Association
Libraries, Frameworks & Software Standards
1 1 (1.61%) HTML
1 1 (1.61%) XMPP
Miscellaneous
1 6 (9.68%) Analytical Skills
2 4 (6.45%) Blackberry
2 4 (6.45%) Video Conferencing
3 3 (4.84%) iPad
4 2 (3.23%) iPhone
5 1 (1.61%) Handset
5 1 (1.61%) Self-Motivation
Operating Systems
1 49 (79.03%) Windows
2 20 (32.26%) Windows 10
3 19 (30.65%) Windows Server
4 12 (19.35%) Windows 7
5 7 (11.29%) Android
6 4 (6.45%) Apple iOS
6 4 (6.45%) Windows 8
6 4 (6.45%) Windows Server 2008
6 4 (6.45%) Windows Server 2012
7 3 (4.84%) Windows Server 2003
8 1 (1.61%) Linux
8 1 (1.61%) Mac OS X
8 1 (1.61%) Unix
Processes & Methodologies
1 22 (35.48%) ITIL
2 12 (19.35%) Data Analysis
2 12 (19.35%) Line Management
3 5 (8.06%) Incident Management
3 5 (8.06%) ITIL V3
3 5 (8.06%) ITSM
3 5 (8.06%) Problem-Solving
3 5 (8.06%) Root Cause Analysis
3 5 (8.06%) Service Delivery
4 3 (4.84%) Decision-Making
4 3 (4.84%) Time Management
5 2 (3.23%) Asset Management
5 2 (3.23%) Service Management
6 1 (1.61%) Change Management
6 1 (1.61%) Continuous Improvement
6 1 (1.61%) Creative Thinking
6 1 (1.61%) Investment Management
6 1 (1.61%) Knowledge Management
6 1 (1.61%) Proactive Monitoring
6 1 (1.61%) Statistical Analysis
Programming Languages
1 13 (20.97%) SQL
2 6 (9.68%) PowerShell
3 1 (1.61%) C
3 1 (1.61%) VBA
Qualifications
1 16 (25.81%) Microsoft Certification
2 13 (20.97%) MCSA
3 4 (6.45%) DBS Check
4 2 (3.23%) Degree
4 2 (3.23%) MCSE
5 1 (1.61%) HND
5 1 (1.61%) ITIL Certification
5 1 (1.61%) MCDST
Quality Assurance & Compliance
1 24 (38.71%) SLA
System Software
1 43 (69.35%) Active Directory
2 3 (4.84%) Hyper-V
3 2 (3.23%) XenApp
4 1 (1.61%) Virtual Desktop
4 1 (1.61%) VMware Infrastructure
Systems Management
1 7 (11.29%) SCCM
2 3 (4.84%) Backup Exec
2 3 (4.84%) Microsoft Intune
3 2 (3.23%) ServiceCenter
4 1 (1.61%) NetBackup
Vendors
1 42 (67.74%) Microsoft
2 12 (19.35%) ShoreTel
3 11 (17.74%) Citrix
4 7 (11.29%) Cisco
5 5 (8.06%) iManage
5 5 (8.06%) ServiceNow
6 4 (6.45%) Lotus
6 4 (6.45%) Mitel
7 3 (4.84%) Apple
7 3 (4.84%) Symantec
7 3 (4.84%) VMware
8 2 (3.23%) HP
9 1 (1.61%) Adobe
9 1 (1.61%) Bloomberg
9 1 (1.61%) Oracle
9 1 (1.61%) Polycom
9 1 (1.61%) Remedy
9 1 (1.61%) Reuters
9 1 (1.61%) Spiceworks
9 1 (1.61%) Wyse