Service Desk Support Analyst Jobs in London

Service Desk Support Analyst
England > London

The median Service Desk Support Analyst salary in London is £40,000 per year, according to job vacancies posted during the 6 months leading to 10 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 386 498 585
Rank change year-on-year +112 +87 +261
Permanent jobs requiring a Service Desk Support Analyst 15 10 28
As % of all permanent jobs advertised in London 0.12% 0.042% 0.081%
As % of the Job Titles category 0.13% 0.045% 0.086%
Number of salaries quoted 15 10 26
10th Percentile £30,850 £30,625 £31,250
25th Percentile £31,500 £31,563 £33,063
Median annual salary (50th Percentile) £40,000 £35,000 £35,000
Median % change year-on-year +14.29% - +29.63%
75th Percentile £45,000 £44,750 £38,750
90th Percentile - £47,500 £42,500
England median annual salary £32,000 £26,000 £32,500
% change year-on-year +23.08% -20.00% +22.64%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,599 22,211 32,675
% of permanent jobs with a recognized job title 90.15% 94.13% 95.00%
Number of salaries quoted 7,448 16,662 24,070
10th Percentile £41,250 £38,000 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Service Desk Support Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in London.

Salary trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Support Analyst in London over the 6 months to 10 May 2025.

Salary histogram for Service Desk Support Analyst in London

Service Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the London region over the 6 months to 10 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +28 7 £35,000 -10.26%
Service Desk Support Analyst
England

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 10 May 2025, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Support Analyst in the job title.

1 14 (93.33%) Windows
2 9 (60.00%) Microsoft
3 8 (53.33%) Windows 10
4 6 (40.00%) Customer Service
4 6 (40.00%) Active Directory
4 6 (40.00%) Citrix
4 6 (40.00%) SharePoint
4 6 (40.00%) Law
5 5 (33.33%) Social Skills
5 5 (33.33%) Azure
5 5 (33.33%) Microsoft 365
5 5 (33.33%) Microsoft Intune
5 5 (33.33%) ServiceNow
6 4 (26.67%) Analytical Skills
6 4 (26.67%) ITSM
7 3 (20.00%) Wireless
7 3 (20.00%) Video Conferencing
7 3 (20.00%) iPhone
7 3 (20.00%) Fat Client
7 3 (20.00%) Microsoft Office
7 3 (20.00%) ITIL
7 3 (20.00%) LAN
7 3 (20.00%) TCP/IP
7 3 (20.00%) Thin Client
7 3 (20.00%) Service Management
7 3 (20.00%) XenApp
7 3 (20.00%) OneDrive
7 3 (20.00%) Mimecast
7 3 (20.00%) Windows Server
7 3 (20.00%) Problem-Solving

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (40.00%) SharePoint
Applications
1 3 (20.00%) Microsoft Office
2 2 (13.33%) Microsoft PowerPoint
Cloud Services
1 5 (33.33%) Azure
1 5 (33.33%) Microsoft 365
2 3 (20.00%) Mimecast
2 3 (20.00%) OneDrive
3 2 (13.33%) Entra ID
Communications & Networking
1 3 (20.00%) LAN
1 3 (20.00%) TCP/IP
1 3 (20.00%) Wireless
General
1 6 (40.00%) Law
2 5 (33.33%) Social Skills
3 4 (26.67%) Analytical Skills
4 2 (13.33%) Legal
Miscellaneous
1 3 (20.00%) Fat Client
1 3 (20.00%) iPhone
1 3 (20.00%) Thin Client
1 3 (20.00%) Video Conferencing
Operating Systems
1 14 (93.33%) Windows
2 8 (53.33%) Windows 10
3 3 (20.00%) Windows Server
Processes & Methodologies
1 6 (40.00%) Customer Service
2 4 (26.67%) ITSM
3 3 (20.00%) ITIL
3 3 (20.00%) Problem-Solving
3 3 (20.00%) Service Management
4 2 (13.33%) Application Packaging
5 1 (6.67%) Document Management
5 1 (6.67%) Service Desk Management
Qualifications
1 2 (13.33%) Degree
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 6 (40.00%) Active Directory
2 3 (20.00%) XenApp
Systems Management
1 5 (33.33%) Microsoft Intune
2 2 (13.33%) SCCM
3 1 (6.67%) Jamf Pro
Vendors
1 9 (60.00%) Microsoft
2 6 (40.00%) Citrix
3 5 (33.33%) ServiceNow
4 1 (6.67%) iManage