Service Desk Support Analyst Jobs in London

Service Desk Support Analyst
England > London

The median Service Desk Support Analyst salary in London is £35,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 499 607 832
Rank change year-on-year +108 +225 -239
Permanent jobs requiring a Service Desk Support Analyst 10 28 37
As % of all permanent jobs advertised in London 0.042% 0.078% 0.057%
As % of the Job Titles category 0.045% 0.082% 0.059%
Number of salaries quoted 10 27 35
10th Percentile £30,625 £31,250 £24,700
25th Percentile £31,563 £32,875 £26,500
Median annual salary (50th Percentile) £35,000 £35,000 £27,000
Median % change year-on-year - +29.63% -8.47%
75th Percentile £44,750 £38,750 £34,168
90th Percentile £47,500 £40,000 £41,000
England median annual salary £26,000 £32,500 £26,000
% change year-on-year -20.00% +25.00% +8.33%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,169 34,255 62,848
% of permanent jobs with a recognized job title 94.11% 95.07% 96.34%
Number of salaries quoted 16,697 25,036 34,819
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Support Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in London.

Salary trend for Service Desk Support Analyst in London

Service Desk Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Support Analyst in London over the 6 months to 25 April 2024.

Salary histogram for Service Desk Support Analyst in London

Service Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the London region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +55 7 £39,000 +9.86%
Service Desk Support Analyst
England

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 25 April 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Support Analyst in the job title.

1 10 (100.00%) Windows
1 10 (100.00%) Windows 10
2 9 (90.00%) Microsoft
3 8 (80.00%) ITSM
4 7 (70.00%) Analytical Skills
4 7 (70.00%) Customer Service
5 6 (60.00%) Microsoft Office
6 5 (50.00%) Microsoft 365
6 5 (50.00%) Video Conferencing
7 4 (40.00%) Law
7 4 (40.00%) SLA
7 4 (40.00%) Active Directory
8 2 (20.00%) Remote Desktop
8 2 (20.00%) VPN
8 2 (20.00%) Microsoft Exchange
9 1 (10.00%) DHCP
9 1 (10.00%) TCP/IP
9 1 (10.00%) Cisco
9 1 (10.00%) ITIL
9 1 (10.00%) SharePoint
9 1 (10.00%) Citrix
9 1 (10.00%) Microsoft Certification
9 1 (10.00%) Mac OS X
9 1 (10.00%) Apple
9 1 (10.00%) Sophos
9 1 (10.00%) Blackberry
9 1 (10.00%) CMS
9 1 (10.00%) VMware
9 1 (10.00%) VMware Infrastructure
9 1 (10.00%) Android

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) Microsoft Exchange
2 1 (10.00%) CMS
2 1 (10.00%) SharePoint
Applications
1 6 (60.00%) Microsoft Office
Business Applications
1 1 (10.00%) Elite 3E
Cloud Services
1 5 (50.00%) Microsoft 365
2 1 (10.00%) Azure
2 1 (10.00%) Mimecast
Communications & Networking
1 2 (20.00%) Remote Desktop
1 2 (20.00%) VPN
2 1 (10.00%) Cisco IOS
2 1 (10.00%) DHCP
2 1 (10.00%) TCP/IP
General
1 7 (70.00%) Analytical Skills
2 4 (40.00%) Law
3 1 (10.00%) Back Office
3 1 (10.00%) Finance
Miscellaneous
1 5 (50.00%) Video Conferencing
2 1 (10.00%) Blackberry
Operating Systems
1 10 (100.00%) Windows
1 10 (100.00%) Windows 10
2 1 (10.00%) Android
2 1 (10.00%) Apple iOS
2 1 (10.00%) Mac OS X
2 1 (10.00%) Windows 7
2 1 (10.00%) Windows 8
Processes & Methodologies
1 8 (80.00%) ITSM
2 7 (70.00%) Customer Service
3 1 (10.00%) Break/Fix
3 1 (10.00%) Document Management
3 1 (10.00%) ITIL
3 1 (10.00%) Practice Management
3 1 (10.00%) Service Management
Qualifications
1 1 (10.00%) MCITP
1 1 (10.00%) Microsoft Certification
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 1 (10.00%) VMware Infrastructure
Systems Management
1 1 (10.00%) Jamf Pro
1 1 (10.00%) Microsoft Intune
Vendors
1 9 (90.00%) Microsoft
2 1 (10.00%) Adobe
2 1 (10.00%) Apple
2 1 (10.00%) Cisco
2 1 (10.00%) Citrix
2 1 (10.00%) ConnectWise
2 1 (10.00%) iManage
2 1 (10.00%) Intapp
2 1 (10.00%) N-able
2 1 (10.00%) SolarWinds
2 1 (10.00%) Sophos
2 1 (10.00%) Sun
2 1 (10.00%) VMware