Period
to 17 November 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 787 819 865
Rank change year-on-year +32 +46 +23
Permanent jobs citing Service Desk Management 53 38 63
As % of all permanent IT jobs advertised in London 0.070% 0.050% 0.070%
As % of the Processes & Methodologies category 0.077% 0.055% 0.079%
Number of salaries quoted 44 19 53
London median annual salary £52,500 £55,000 £42,500
Median salary % change year-on-year -4.55% +29.41% +42.86%
10th Percentile £24,000 £36,225 £32,500
90th Percentile £65,475 £68,750 £64,550
England median annual salary £35,000 £45,000 £38,750
% change year-on-year -22.22% +16.13% +29.17%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 69199 68947 80041
As % of all permanent IT jobs advertised in London 91.63% 90.62% 89.54%
Number of salaries quoted 53178 59332 67406
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £35,000 £33,750 £32,750
90th Percentile £90,000 £88,750 £86,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Desk Management
Job Vacancy Trend in London

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Management in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in London.

Salary trend for Service Desk Management in London

Service Desk Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Management in London over the 6 months to 17 November 2017.

Salary histogram for Service Desk Management in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +16 7 £51,250 -21.15%
West London +14 4 £47,500 -29.63%
South London +5 2 £22,500 +2.27% 1
Service Desk Management
England

For the 6 months to 17 November 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 36 (67.92%) Windows
2 34 (64.15%) Finance
3 26 (49.06%) ITIL
3 26 (49.06%) Active Directory
4 25 (47.17%) Microsoft
5 20 (37.74%) CRM
6 19 (35.85%) Windows Server
7 18 (33.96%) SLA
8 15 (28.30%) SharePoint
8 15 (28.30%) Intranet
8 15 (28.30%) Dynamics CRM
8 15 (28.30%) Statistics
9 14 (26.42%) Banking
9 14 (26.42%) Service Delivery
10 13 (24.53%) Workflow
11 11 (20.75%) ASP.NET
11 11 (20.75%) CSS
11 11 (20.75%) JavaScript
11 11 (20.75%) PHP
11 11 (20.75%) .NET
11 11 (20.75%) SQL Server
11 11 (20.75%) SharePoint Server
11 11 (20.75%) Performance Tuning
11 11 (20.75%) PowerShell
12 10 (18.87%) Mentoring
12 10 (18.87%) Incident Management
13 9 (16.98%) Windows 7
14 8 (15.09%) Microsoft Office
14 8 (15.09%) Microsoft Azure
14 8 (15.09%) Time Management

Service Desk Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (28.30%) SharePoint
2 11 (20.75%) SharePoint Server
3 5 (9.43%) MS Exchange
4 2 (3.77%) Blackberry Enterprise Server
4 2 (3.77%) Exchange Server 2007
Applications
1 8 (15.09%) Microsoft Office
Business Applications
1 15 (28.30%) Dynamics CRM
2 1 (1.89%) Northgate Housing
Cloud Services
1 8 (15.09%) Microsoft Azure
1 8 (15.09%) Office 365
2 5 (9.43%) Amazon AWS
3 3 (5.66%) Dynamics 365
3 3 (5.66%) PaaS
3 3 (5.66%) SaaS
Communications & Networking
1 15 (28.30%) Intranet
2 6 (11.32%) WAN
3 3 (5.66%) LAN
3 3 (5.66%) MPLS
3 3 (5.66%) SAN
3 3 (5.66%) VoIP
Database & Business Intelligence
1 11 (20.75%) SQL Server
General
1 34 (64.15%) Finance
2 14 (26.42%) Banking
3 7 (13.21%) Legal
4 3 (5.66%) Law
5 2 (3.77%) Back Office
6 1 (1.89%) Advertising
6 1 (1.89%) Investment Banking
6 1 (1.89%) Telecoms
Job Titles
1 19 (35.85%) Service Manager
2 17 (32.08%) Service Desk Manager
3 11 (20.75%) Administrator
3 11 (20.75%) CRM Developer
3 11 (20.75%) Developer
3 11 (20.75%) SharePoint Administrator
3 11 (20.75%) SharePoint Developer
4 10 (18.87%) Service Desk Support
5 9 (16.98%) IT Manager
6 7 (13.21%) Analyst
7 6 (11.32%) 1st Line Support
8 4 (7.55%) Applications Manager
8 4 (7.55%) IT Operations Manager
8 4 (7.55%) Operations Manager
8 4 (7.55%) Service Analyst
8 4 (7.55%) Support Analyst
9 3 (5.66%) 1st Line Support Analyst
9 3 (5.66%) 1st/2nd Line Support
9 3 (5.66%) Service Desk Analyst
9 3 (5.66%) Team Leader
Libraries, Frameworks & Software Standards
1 11 (20.75%) .NET
1 11 (20.75%) ASP.NET
1 11 (20.75%) CSS
Miscellaneous
1 8 (15.09%) Analytical Skills
2 7 (13.21%) Management Information System
2 7 (13.21%) Video Conferencing
3 3 (5.66%) Fat Client
3 3 (5.66%) Thin Client
3 3 (5.66%) User Experience
4 2 (3.77%) CMDB
5 1 (1.89%) Social Media
Operating Systems
1 36 (67.92%) Windows
2 19 (35.85%) Windows Server
3 9 (16.98%) Windows 7
Processes & Methodologies
1 26 (49.06%) ITIL
2 20 (37.74%) CRM
3 15 (28.30%) Statistics
4 14 (26.42%) Service Delivery
5 13 (24.53%) Workflow
6 11 (20.75%) Performance Tuning
7 10 (18.87%) Incident Management
7 10 (18.87%) Mentoring
8 8 (15.09%) Time Management
9 7 (13.21%) Project Management
10 6 (11.32%) Business Continuity
10 6 (11.32%) Change Management
10 6 (11.32%) Disaster Recovery
10 6 (11.32%) People Management
10 6 (11.32%) Problem Management
10 6 (11.32%) Service Management
11 5 (9.43%) Coaching
11 5 (9.43%) High Availability
11 5 (9.43%) Investment Management
11 5 (9.43%) Line Management
Programming Languages
1 11 (20.75%) JavaScript
1 11 (20.75%) PHP
1 11 (20.75%) PowerShell
2 1 (1.89%) SQL
Qualifications
1 7 (13.21%) ITIL Certification
2 3 (5.66%) MCP
2 3 (5.66%) Microsoft Certification
3 2 (3.77%) Degree
Quality Assurance & Compliance
1 18 (33.96%) SLA
2 3 (5.66%) QA
System Software
1 26 (49.06%) Active Directory
2 4 (7.55%) Hyper-V
3 3 (5.66%) VMware Infrastructure
Systems Management
1 4 (7.55%) SCCM
Vendors
1 25 (47.17%) Microsoft
2 7 (13.21%) Polycom
3 6 (11.32%) VMware
4 3 (5.66%) Citrix
4 3 (5.66%) Wyse
5 1 (1.89%) Mitel
5 1 (1.89%) Northgate