The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England / London
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 563 627 609
Rank change year-on-year +64 -18  
Permanent jobs citing Service Desk Management 25 27 53
As % of all permanent IT jobs advertised in London 0.074% 0.064% 0.12%
As % of the Processes & Methodologies category 0.082% 0.071% 0.14%
Number of salaries quoted 15 27 45
Median salary £72,500 £41,500 £37,500
Median salary % change year-on-year +74.69% +10.66%  
UK excluding London median salary £42,500 £52,500 £36,750
% change year-on-year -19.04% +42.85%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process and methodology skills.

Process & Methodology Skills
London
Permanent job vacancies with a requirement for process and methodology skills 30506 38035 37341
As % of all permanent IT job vacancies advertised in London 90.23% 89.73% 87.67%
Number of salaries quoted 25597 32507 31158
Median salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.34% -  
90% offered a salary of more than £40,000 £38,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Desk Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in London.

Salary trend for Service Desk Management in London

Service Desk Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Management in London over the 3 months to 29 March 2017.

Salary histogram for Service Desk Management in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kingston Upon Thames +11 2 - -
Service Desk Management
England

For the 6 months to 29 March 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 47 (88.68%) ITIL
2 41 (77.36%) Service Delivery
3 38 (71.70%) Finance
4 26 (49.06%) Microsoft
5 19 (35.85%) Project Management
6 18 (33.96%) MS Excel
6 18 (33.96%) SLA
6 18 (33.96%) Problem Management
6 18 (33.96%) Line Management
7 17 (32.08%) Portfolio Management
7 17 (32.08%) MS PowerPoint
7 17 (32.08%) Operations Management
7 17 (32.08%) Legal
8 10 (18.87%) VoIP
9 8 (15.09%) Service Management
10 7 (13.21%) Active Directory
11 6 (11.32%) Windows
12 5 (9.43%) MS Exchange
12 5 (9.43%) Cloud Computing
12 5 (9.43%) Incident Management
13 4 (7.55%) Windows 7
13 4 (7.55%) HP
13 4 (7.55%) DHCP
13 4 (7.55%) TCP/IP
13 4 (7.55%) DNS
14 3 (5.66%) CRM
14 3 (5.66%) SQL
14 3 (5.66%) SQL Server
14 3 (5.66%) Intranet
14 3 (5.66%) Avaya

Service Desk Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.43%) MS Exchange
2 3 (5.66%) Skype for Business
3 2 (3.77%) WordPress
4 1 (1.89%) IIS
Applications
1 18 (33.96%) MS Excel
2 17 (32.08%) MS PowerPoint
3 2 (3.77%) MS Office
Business Applications
1 1 (1.89%) Dynamics CRM
Cloud Services
1 5 (9.43%) Cloud Computing
2 3 (5.66%) Office 365
3 2 (3.77%) G Suite
4 1 (1.89%) Adobe Creative Cloud
Communications & Networking
1 10 (18.87%) VoIP
2 4 (7.55%) DHCP
2 4 (7.55%) DNS
2 4 (7.55%) TCP/IP
3 3 (5.66%) Intranet
4 1 (1.89%) FTP
4 1 (1.89%) VPN
Database & Business Intelligence
1 3 (5.66%) SQL Server
1 3 (5.66%) SQL Server Reporting Services
2 1 (1.89%) SQL Server 2012
General
1 38 (71.70%) Finance
2 17 (32.08%) Legal
3 1 (1.89%) Advertising
3 1 (1.89%) Games
3 1 (1.89%) Retail
Job Titles
1 28 (52.83%) Service Manager
2 23 (43.40%) Delivery Manager
2 23 (43.40%) Services Delivery Manager
3 12 (22.64%) Service Desk Manager
4 10 (18.87%) Network Manager
5 8 (15.09%) Infrastructure Manager
5 8 (15.09%) Network Infrastructure Manager
6 5 (9.43%) 1st Line Support
7 4 (7.55%) Analyst
7 4 (7.55%) Head of Delivery
7 4 (7.55%) Head of Service Delivery
8 3 (5.66%) 1st Line Support Analyst
8 3 (5.66%) 1st Line Technical Support
8 3 (5.66%) Head of IT
8 3 (5.66%) Support Analyst
8 3 (5.66%) Technical Analyst
8 3 (5.66%) Technical Support
8 3 (5.66%) Technical Support Analyst
9 2 (3.77%) Head of Digital
9 2 (3.77%) Team Leader
Miscellaneous
1 3 (5.66%) Management Information System
2 1 (1.89%) Data Centre
2 1 (1.89%) NHS
2 1 (1.89%) Replication
2 1 (1.89%) Video Conferencing
Operating Systems
1 6 (11.32%) Windows
2 4 (7.55%) Windows 7
3 3 (5.66%) Windows Vista
4 2 (3.77%) Windows Server
4 2 (3.77%) Windows Server 2008
5 1 (1.89%) Windows 10
5 1 (1.89%) Windows Server 2012
Processes & Methodologies
1 47 (88.68%) ITIL
2 41 (77.36%) Service Delivery
3 19 (35.85%) Project Management
4 18 (33.96%) Line Management
4 18 (33.96%) Problem Management
5 17 (32.08%) Operations Management
5 17 (32.08%) Portfolio Management
6 8 (15.09%) Service Management
7 5 (9.43%) Incident Management
8 3 (5.66%) Change Management
8 3 (5.66%) Continuous Improvement
8 3 (5.66%) Contract Management
8 3 (5.66%) CRM
8 3 (5.66%) Customer Requirements
8 3 (5.66%) DevOps
8 3 (5.66%) Identity Access Management
8 3 (5.66%) ITSM
8 3 (5.66%) Matrix Management
8 3 (5.66%) Mobile Device Management
8 3 (5.66%) Stakeholder Engagement
Programming Languages
1 3 (5.66%) SQL
Qualifications
1 2 (3.77%) Microsoft Certification
2 1 (1.89%) Degree
2 1 (1.89%) MCITP
2 1 (1.89%) MCP
Quality Assurance & Compliance
1 18 (33.96%) SLA
System Software
1 7 (13.21%) Active Directory
2 3 (5.66%) VMware Infrastructure
3 1 (1.89%) Hyper-V
Systems Management
1 1 (1.89%) Backup Exec
1 1 (1.89%) NetBackup
1 1 (1.89%) SCCM
1 1 (1.89%) WSUS
Vendors
1 26 (49.06%) Microsoft
2 4 (7.55%) HP
3 3 (5.66%) Avaya
3 3 (5.66%) Canon
3 3 (5.66%) VMware
4 2 (3.77%) Google
4 2 (3.77%) LANDesk
4 2 (3.77%) SolarWinds
5 1 (1.89%) Adobe
5 1 (1.89%) Cisco
5 1 (1.89%) Citrix
5 1 (1.89%) GFI Software
5 1 (1.89%) Polycom
London
ComputAppoint
Salary: £40000 - £45000 per annum + Excellent Benefits
Posted: 5 hours ago
London
Harvey Nash plc
Salary: £45000 - £60000 per annum
Posted: 2 hours ago