The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England / London
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 582 627 650
Rank change year-on-year +45 +23  
Permanent jobs citing Service Desk Management 30 17 19
As % of all permanent IT jobs advertised in London 0.082% 0.042% 0.043%
As % of the Processes & Methodologies category 0.090% 0.047% 0.048%
Number of salaries quoted 29 12 13
Median salary £52,500 £50,000 £42,500
Median salary % change year-on-year +5.00% +17.64%  
UK excluding London median salary £32,500 £41,500 £30,000
% change year-on-year -21.68% +38.33%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process and methodology skills.

Process & Methodology Skills
London
Permanent job vacancies with a requirement for process and methodology skills 33389 36265 39395
As % of all permanent IT job vacancies advertised in London 91.09% 90.54% 89.01%
Number of salaries quoted 26535 31435 33090
Median salary £60,104 £60,000 £57,500
Median salary % change year-on-year +0.17% +4.34%  
90% offered a salary of more than £40,000 £40,000 £37,500
10% offered a salary of more than £85,000 £82,500 £85,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Desk Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in London.

Salary trend for Service Desk Management in London

Service Desk Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Management in London over the 3 months to 28 June 2017.

Salary histogram for Service Desk Management in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 1 £70,000 +27.27%
New Malden - 1 £22,500 -
Wembley - 1 £52,500 -
Service Desk Management
England

For the 6 months to 28 June 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 48 (82.76%) Finance
2 44 (75.86%) Microsoft
3 31 (53.45%) ITIL
4 30 (51.72%) Windows
4 30 (51.72%) Active Directory
5 23 (39.66%) Service Delivery
6 22 (37.93%) CRM
7 21 (36.21%) Intranet
7 21 (36.21%) Statistics
8 20 (34.48%) SharePoint
8 20 (34.48%) SQL Server
8 20 (34.48%) Workflow
9 19 (32.76%) Banking
9 19 (32.76%) Dynamics CRM
9 19 (32.76%) Windows Server
10 18 (31.03%) Performance Tuning
10 18 (31.03%) SharePoint Server
10 18 (31.03%) PowerShell
10 18 (31.03%) ASP.NET
10 18 (31.03%) CSS
10 18 (31.03%) JavaScript
10 18 (31.03%) PHP
10 18 (31.03%) .NET
10 18 (31.03%) SLA
11 15 (25.86%) Problem Management
11 15 (25.86%) Project Management
12 13 (22.41%) Microsoft Excel
12 13 (22.41%) Microsoft PowerPoint
12 13 (22.41%) Operations Management
13 12 (20.69%) Line Management

Service Desk Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (34.48%) SharePoint
2 18 (31.03%) SharePoint Server
3 7 (12.07%) MS Exchange
4 3 (5.17%) Skype for Business
5 2 (3.45%) Exchange Server 2007
5 2 (3.45%) WordPress
Applications
1 13 (22.41%) Microsoft Excel
1 13 (22.41%) Microsoft PowerPoint
Business Applications
1 19 (32.76%) Dynamics CRM
Cloud Services
1 2 (3.45%) Cloud Computing
1 2 (3.45%) G Suite
Communications & Networking
1 21 (36.21%) Intranet
2 9 (15.52%) VoIP
3 3 (5.17%) DHCP
3 3 (5.17%) DNS
3 3 (5.17%) TCP/IP
4 1 (1.72%) LAN
4 1 (1.72%) WAN
Database & Business Intelligence
1 20 (34.48%) SQL Server
2 2 (3.45%) SQL Server Reporting Services
General
1 48 (82.76%) Finance
2 19 (32.76%) Banking
3 8 (13.79%) Legal
4 2 (3.45%) Back Office
4 2 (3.45%) Games
5 1 (1.72%) Investment Banking
5 1 (1.72%) Telecoms
Job Titles
1 19 (32.76%) Service Manager
2 18 (31.03%) CRM Developer
2 18 (31.03%) Developer
2 18 (31.03%) SharePoint Developer
3 17 (29.31%) Administrator
3 17 (29.31%) SharePoint Administrator
4 12 (20.69%) Delivery Manager
4 12 (20.69%) Services Delivery Manager
5 11 (18.97%) Service Desk Manager
6 9 (15.52%) Network Manager
7 8 (13.79%) 1st Line Support
8 7 (12.07%) Infrastructure Manager
8 7 (12.07%) Network Infrastructure Manager
9 5 (8.62%) Analyst
10 4 (6.90%) 1st Line Support Analyst
10 4 (6.90%) IT Manager
10 4 (6.90%) IT Services Manager
10 4 (6.90%) Service Desk Support
10 4 (6.90%) Support Analyst
11 3 (5.17%) 1st Line Technical Support
Libraries, Frameworks & Software Standards
1 18 (31.03%) .NET
1 18 (31.03%) ASP.NET
1 18 (31.03%) CSS
Miscellaneous
1 6 (10.34%) Management Information System
2 4 (6.90%) Video Conferencing
3 1 (1.72%) Analytical Skills
3 1 (1.72%) CMDB
3 1 (1.72%) NHS
Operating Systems
1 30 (51.72%) Windows
2 19 (32.76%) Windows Server
3 6 (10.34%) Windows 7
4 3 (5.17%) Windows Vista
Processes & Methodologies
1 31 (53.45%) ITIL
2 23 (39.66%) Service Delivery
3 22 (37.93%) CRM
4 21 (36.21%) Statistics
5 20 (34.48%) Workflow
6 18 (31.03%) Performance Tuning
7 15 (25.86%) Problem Management
7 15 (25.86%) Project Management
8 13 (22.41%) Operations Management
9 12 (20.69%) Line Management
10 8 (13.79%) Portfolio Management
10 8 (13.79%) Service Delivery Management
11 6 (10.34%) Service Management
12 5 (8.62%) Incident Management
12 5 (8.62%) Investment Management
12 5 (8.62%) ITSM
13 3 (5.17%) Mobile Device Management
14 2 (3.45%) Matrix Organization
14 2 (3.45%) Mobile First
14 2 (3.45%) People Management
Programming Languages
1 18 (31.03%) JavaScript
1 18 (31.03%) PHP
1 18 (31.03%) PowerShell
2 3 (5.17%) SQL
Quality Assurance & Compliance
1 18 (31.03%) SLA
System Software
1 30 (51.72%) Active Directory
2 3 (5.17%) VMware Infrastructure
3 1 (1.72%) Hyper-V
Systems Management
1 2 (3.45%) Backup Exec
1 2 (3.45%) NetBackup
2 1 (1.72%) SCCM
Vendors
1 44 (75.86%) Microsoft
2 4 (6.90%) Polycom
3 3 (5.17%) Avaya
3 3 (5.17%) Canon
3 3 (5.17%) HP
3 3 (5.17%) VMware
4 2 (3.45%) Google
4 2 (3.45%) LANDesk
London
Harvey Nash plc
Salary: £45000 - £60000 per annum
Posted: Yesterday