Period
to 30 July 2021

The median annual salary for a Support Engineer was £34,000 in advertised job vacancies in England during the 6 months to 30 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
30 Jul 2021
Same period 2020 Same period 2019
Rank 180 155 143
Rank change year-on-year -25 -12 -9
Permanent jobs requiring a Support Engineer 1,989 1,368 3,382
As % of all permanent jobs advertised in England 1.98% 2.17% 2.54%
As % of the Job Titles category 2.17% 2.28% 2.65%
Number of salaries quoted 1,658 1,191 2,950
10th Percentile £22,750 £23,625 £22,000
25th Percentile £26,250 £27,000 £25,750
Median annual salary (50th Percentile) £34,000 £34,000 £32,500
Median % change year-on-year - +4.62% +1.56%
75th Percentile £43,750 £43,750 £42,500
90th Percentile £55,000 £55,000 £53,750
UK median annual salary £34,000 £33,000 £32,000
% change year-on-year +3.03% +3.13% +1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 91,554 59,952 127,571
% of permanent IT jobs with a recognized job title 91.04% 94.92% 95.90%
Number of salaries quoted 66,023 49,497 104,043
10th Percentile £32,250 £31,250 £28,371
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,000
Median % change year-on-year - +5.77% +4.00%
75th Percentile £75,000 £72,500 £70,000
90th Percentile £92,250 £90,000 £85,000
UK median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 30 July 2021.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 30 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -82 569 £42,500 +6.25% 115
South East -23 486 £33,500 +3.08% 169
North of England +31 309 £27,500 -9.84% 157
Midlands +29 251 £30,000 +0.84% 120
South West -52 184 £29,000 -7.94% 80
East of England +11 161 £32,500 +8.33% 80
North West +27 156 £28,500 -5.00% 89
East Midlands +38 137 £28,500 +3.64% 50
West Midlands -21 114 £31,500 +5.00% 67
Yorkshire -21 106 £27,500 -15.38% 46
North East +1 47 £27,000 +3.85% 22
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 30 July 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 1,032 (51.89%) Windows
2 917 (46.10%) Microsoft
3 821 (41.28%) Microsoft 365
4 791 (39.77%) Active Directory
5 594 (29.86%) Azure
6 588 (29.56%) Social Skills
7 552 (27.75%) Windows Server
8 447 (22.47%) VMware
9 363 (18.25%) SQL
10 334 (16.79%) Windows 10
11 299 (15.03%) Firewall
12 296 (14.88%) Linux
13 295 (14.83%) ITIL
14 289 (14.53%) Problem-Solving
15 277 (13.93%) DNS
16 268 (13.47%) Cisco
17 264 (13.27%) VMware Infrastructure
18 236 (11.87%) DHCP
19 226 (11.36%) MS Exchange
20 221 (11.11%) Microsoft Office
21 209 (10.51%) Citrix
21 209 (10.51%) Finance
22 208 (10.46%) AWS
22 208 (10.46%) Hyper-V
23 193 (9.70%) TCP/IP
24 187 (9.40%) Infrastructure Engineering
25 182 (9.15%) PowerShell
26 176 (8.85%) SharePoint
27 167 (8.40%) SCCM
28 166 (8.35%) VPN

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 226 (11.36%) MS Exchange
2 176 (8.85%) SharePoint
3 85 (4.27%) IIS
4 35 (1.76%) Exchange Server 2010
5 33 (1.66%) Exchange Server 2013
6 23 (1.16%) Skype for Business
7 20 (1.01%) Confluence
8 12 (0.60%) Tomcat
9 11 (0.55%) Elasticsearch
10 6 (0.30%) Apache
10 6 (0.30%) Exchange Server 2007
11 3 (0.15%) Blackberry Enterprise Server
11 3 (0.15%) CMS
11 3 (0.15%) Exchange Server 2003
12 2 (0.10%) WebLogic
13 1 (0.050%) JBoss
13 1 (0.050%) Jetty
13 1 (0.050%) Umbraco
13 1 (0.050%) WebSphere
13 1 (0.050%) WordPress
Applications
1 221 (11.11%) Microsoft Office
2 18 (0.90%) Microsoft Excel
3 7 (0.35%) Microsoft PowerPoint
4 4 (0.20%) AutoCAD
5 3 (0.15%) Spreadsheet
6 2 (0.10%) Adobe Creative Suite
6 2 (0.10%) Photoshop
6 2 (0.10%) SketchUp
7 1 (0.050%) ALPHACAM
7 1 (0.050%) MS Visio
Business Applications
1 7 (0.35%) Dynamics CRM
2 6 (0.30%) Dynamics NAV
3 3 (0.15%) Adobe Campaign
3 3 (0.15%) Dynamics AX
4 2 (0.10%) Dynamics GP
4 2 (0.10%) Oracle Applications
4 2 (0.10%) Remedy ITSM
5 1 (0.050%) Eikon
5 1 (0.050%) Elite 3E
5 1 (0.050%) IBM Planning Analytics
5 1 (0.050%) Magento
5 1 (0.050%) MetaTrader
5 1 (0.050%) NetSuite
5 1 (0.050%) Oracle EBS
5 1 (0.050%) Refinitiv Enterprise Platform
5 1 (0.050%) Sage 200
5 1 (0.050%) Summit
Cloud Services
1 821 (41.28%) Microsoft 365
2 594 (29.86%) Azure
3 208 (10.46%) AWS
4 120 (6.03%) Azure Active Directory
5 70 (3.52%) OneDrive
6 43 (2.16%) SaaS
7 35 (1.76%) Mimecast
8 34 (1.71%) Google Workspace
9 22 (1.11%) GCP
10 21 (1.06%) IaaS
11 15 (0.75%) PaaS
12 14 (0.70%) Dynamics 365
13 11 (0.55%) OpenShift
13 11 (0.55%) Slack
14 8 (0.40%) Cloud Computing
14 8 (0.40%) Power Platform
15 7 (0.35%) Dropbox
15 7 (0.35%) Power Automate
16 6 (0.30%) PowerApps
17 5 (0.25%) GitHub
Communications & Networking
1 299 (15.03%) Firewall
2 277 (13.93%) DNS
3 236 (11.87%) DHCP
4 193 (9.70%) TCP/IP
5 166 (8.35%) VPN
6 144 (7.24%) LAN
7 143 (7.19%) WAN
8 82 (4.12%) Wireless
9 80 (4.02%) VoIP
10 61 (3.07%) VLAN
11 60 (3.02%) Wi-Fi
12 57 (2.87%) SAN
13 53 (2.66%) Internet
14 36 (1.81%) Remote Desktop
15 34 (1.71%) 4G
16 32 (1.61%) Network Security
16 32 (1.61%) Skype
17 31 (1.56%) WLAN
18 30 (1.51%) Cisco IOS
19 29 (1.46%) MPLS
Database & Business Intelligence
1 142 (7.14%) SQL Server
2 43 (2.16%) MySQL
3 29 (1.46%) Amazon RDS
4 19 (0.96%) Relational Database
5 14 (0.70%) PostgreSQL
6 8 (0.40%) Oracle Database
6 8 (0.40%) SQL Server Reporting Services
7 7 (0.35%) RDBMS
7 7 (0.35%) SQL Server 2019
8 4 (0.20%) Azure SQL Database
8 4 (0.20%) Crystal Reports
8 4 (0.20%) NoSQL
9 3 (0.15%) Data Warehouse
9 3 (0.15%) MongoDB
9 3 (0.15%) Oracle Database 11g
9 3 (0.15%) Oracle Database 12c
9 3 (0.15%) RavenDB
9 3 (0.15%) SQL Server 2016
10 2 (0.10%) DB2
10 2 (0.10%) Power BI
Development Applications
1 54 (2.71%) JIRA
2 16 (0.80%) Octopus Deploy
3 15 (0.75%) Fiddler
3 15 (0.75%) TeamCity
4 13 (0.65%) Git (software)
4 13 (0.65%) Jenkins
5 10 (0.50%) Maven
6 8 (0.40%) GitLab
6 8 (0.40%) VSS/SourceSafe
7 6 (0.30%) Cucumber
8 5 (0.25%) Artifactory
8 5 (0.25%) SonarQube
9 4 (0.20%) Browser DevTools
9 4 (0.20%) Visual Studio
10 3 (0.15%) Bitbucket
10 3 (0.15%) WinDbg
11 2 (0.10%) Android Studio
11 2 (0.10%) Eclipse
11 2 (0.10%) Oracle APEX
11 2 (0.10%) Oracle Forms
General
1 588 (29.56%) Social Skills
2 209 (10.51%) Finance
3 126 (6.33%) Analytical Skills
4 69 (3.47%) Organisational Skills
5 57 (2.87%) Telecoms
6 56 (2.82%) Multimedia
7 53 (2.66%) Banking
7 53 (2.66%) Public Sector
8 39 (1.96%) Manufacturing
9 38 (1.91%) Retail
10 33 (1.66%) Front Office
11 32 (1.61%) Legal
12 25 (1.26%) Investment Banking
13 20 (1.01%) Law
14 17 (0.85%) Games
15 14 (0.70%) Inclusion and Diversity
16 12 (0.60%) Military
17 11 (0.55%) Documentation Skills
18 9 (0.45%) Aerospace
18 9 (0.45%) Back Office
Libraries, Frameworks & Software Standards
1 71 (3.57%) .NET
2 43 (2.16%) Web Services
3 32 (1.61%) XML
4 30 (1.51%) HTML
5 18 (0.90%) CSS
6 13 (0.65%) JMS
6 13 (0.65%) REST
7 11 (0.55%) ASP.NET
7 11 (0.55%) SOAP
8 10 (0.50%) Spring
9 9 (0.45%) AngularJS
9 9 (0.45%) Elastic Stack
9 9 (0.45%) RESTful
10 8 (0.40%) FIX Protocol
11 7 (0.35%) COM
11 7 (0.35%) React
12 6 (0.30%) Node.js
12 6 (0.30%) OAuth
12 6 (0.30%) RabbitMQ
12 6 (0.30%) Spring Boot
Miscellaneous
1 71 (3.57%) Self-Motivation
2 70 (3.52%) Driving Licence
3 66 (3.32%) Data Centre
4 48 (2.41%) Management Information System
5 37 (1.86%) Hedge funds
6 33 (1.66%) Clustering
7 32 (1.61%) Video Conferencing
8 22 (1.11%) Derivative
8 22 (1.11%) Fixed Income
8 22 (1.11%) iPhone
9 21 (1.06%) Foreign Exchange (FX)
9 21 (1.06%) User Experience
10 20 (1.01%) Equities
11 19 (0.96%) Public Cloud
12 16 (0.80%) EPoS
13 15 (0.75%) Replication
14 14 (0.70%) Blackberry
15 12 (0.60%) Smartphone
16 11 (0.55%) iPad
16 11 (0.55%) Mobile App
Operating Systems
1 1,032 (51.89%) Windows
2 552 (27.75%) Windows Server
3 334 (16.79%) Windows 10
4 296 (14.88%) Linux
5 135 (6.79%) Windows Server 2012
6 109 (5.48%) Windows 7
7 102 (5.13%) Windows Server 2016
8 84 (4.22%) Windows Server 2019
9 81 (4.07%) Android
10 77 (3.87%) Windows Server 2008
11 55 (2.77%) Mac OS
12 44 (2.21%) Apple iOS
13 39 (1.96%) Unix
14 27 (1.36%) Windows 8
15 22 (1.11%) Mac OS X
16 17 (0.85%) CentOS
17 15 (0.75%) Red Hat Enterprise Linux
18 13 (0.65%) Windows Server 2003
19 11 (0.55%) Ubuntu
20 8 (0.40%) Windows XP
Processes & Methodologies
1 295 (14.83%) ITIL
2 289 (14.53%) Problem-Solving
3 187 (9.40%) Infrastructure Engineering
4 99 (4.98%) DevOps
5 78 (3.92%) Agile Software Development
6 76 (3.82%) Time Management
7 72 (3.62%) Migration
8 70 (3.52%) Incident Management
8 70 (3.52%) Service Delivery
9 60 (3.02%) Project Management
10 59 (2.97%) Asset Management
11 57 (2.87%) Computer Science
12 55 (2.77%) Mentoring
12 55 (2.77%) Service Management
13 53 (2.66%) Project Delivery
14 48 (2.41%) Continuous Improvement
15 45 (2.26%) ITSM
16 44 (2.21%) Root Cause Analysis
17 43 (2.16%) Analytics
18 40 (2.01%) Disaster Recovery
Programming Languages
1 363 (18.25%) SQL
2 182 (9.15%) PowerShell
3 97 (4.88%) Python
4 76 (3.82%) Java
5 70 (3.52%) C#
6 42 (2.11%) JavaScript
7 41 (2.06%) PHP
8 40 (2.01%) Bash Shell
9 32 (1.61%) Perl
10 23 (1.16%) C
11 18 (0.90%) T-SQL
12 16 (0.80%) Shell Script
13 13 (0.65%) C++
14 11 (0.55%) VBScript
15 9 (0.45%) RPG
16 8 (0.40%) RPG IV
16 8 (0.40%) XPath
17 6 (0.30%) Groovy
18 5 (0.25%) Ruby
19 4 (0.20%) PL/SQL
Qualifications
1 165 (8.30%) Degree
2 136 (6.84%) Microsoft Certification
3 121 (6.08%) A+ Certification
4 87 (4.37%) Cisco Certification
5 75 (3.77%) CCNA
6 73 (3.67%) Security Cleared
7 68 (3.42%) Network+ Certification
8 57 (2.87%) CompTIA Security+
9 55 (2.77%) MCSA
10 53 (2.66%) Linux+ Certification
10 53 (2.66%) Server+ Certification
11 50 (2.51%) SC Cleared
12 42 (2.11%) MCSE
13 31 (1.56%) Citrix Certification
14 30 (1.51%) MCITP
15 23 (1.16%) ITIL Certification
16 21 (1.06%) Computer Science Degree
16 21 (1.06%) DBS Check
17 20 (1.01%) CCNP
17 20 (1.01%) MCP
Quality Assurance & Compliance
1 145 (7.29%) SLA
2 17 (0.85%) GDPR
3 11 (0.55%) QA
4 9 (0.45%) ISO/IEC 27001
5 7 (0.35%) Cyber Essentials
6 5 (0.25%) PCI DSS
7 4 (0.20%) HL7
8 3 (0.15%) PMO
9 2 (0.10%) Cyber Essentials PLUS
9 2 (0.10%) Sarbanes-Oxley
System Software
1 791 (39.77%) Active Directory
2 264 (13.27%) VMware Infrastructure
3 208 (10.46%) Hyper-V
4 76 (3.82%) vSphere
5 66 (3.32%) XenApp
6 61 (3.07%) XenDesktop
7 53 (2.66%) VMware ESXi
8 45 (2.26%) Virtual Machines
9 36 (1.81%) Virtual Desktop
10 27 (1.36%) Virtual Servers
11 23 (1.16%) Docker
12 13 (0.65%) Citrix Hypervisor
13 12 (0.60%) Terminal Services
14 11 (0.55%) RHEV
15 10 (0.50%) VMware NSX
16 9 (0.45%) VMware Server
17 8 (0.40%) KVM
18 7 (0.35%) BitLocker
18 7 (0.35%) Microsoft Virtual Server
19 4 (0.20%) DFS Replication
Systems Management
1 167 (8.40%) SCCM
2 126 (6.33%) Microsoft Intune
3 35 (1.76%) Kubernetes
4 24 (1.21%) Terraform
5 23 (1.16%) Jamf Pro
5 23 (1.16%) Puppet
6 22 (1.11%) Microsoft Clustering
6 22 (1.11%) vCenter Server
7 20 (1.01%) Active Directory Federation Services
8 17 (0.85%) SCOM
8 17 (0.85%) Single Sign-On
9 15 (0.75%) WSUS
10 14 (0.70%) Ansible
11 11 (0.55%) Backup Exec
12 10 (0.50%) NetBackup
13 8 (0.40%) Kibana
13 8 (0.40%) Nagios
14 7 (0.35%) AirWatch
15 6 (0.30%) Cisco CUCM
15 6 (0.30%) Icinga
Vendors
1 917 (46.10%) Microsoft
2 447 (22.47%) VMware
3 268 (13.47%) Cisco
4 209 (10.51%) Citrix
5 82 (4.12%) Apple
6 68 (3.42%) Oracle
7 64 (3.22%) Veeam
8 59 (2.97%) HP
8 59 (2.97%) ServiceNow
9 50 (2.51%) Meraki
10 40 (2.01%) Google
11 34 (1.71%) Salesforce.com
12 28 (1.41%) Juniper
13 27 (1.36%) Dell
14 26 (1.31%) Sophos
15 21 (1.06%) Splunk
16 20 (1.01%) McAfee
16 20 (1.01%) SolarWinds
16 20 (1.01%) Symantec
17 18 (0.90%) Mitel