Period
to 22 November 2017

The median annual salary for a Support Engineer was £30,500 in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 132 111 121
Rank change year-on-year -21 +10 -21
Permanent jobs requiring a Support Engineer 4315 4950 5274
As % of all permanent IT jobs advertised in England 2.55% 2.76% 2.60%
As % of the Job Titles category 2.66% 2.86% 2.69%
Number of salaries quoted 3907 4564 4755
England median annual salary £30,500 £32,500 £30,000
Median salary % change year-on-year -6.15% +8.33% -4.00%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £50,000 £52,500 £48,750
UK median annual salary £30,250 £32,000 £30,000
% change year-on-year -5.47% +6.67% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161995 173250 195876
% of permanent IT jobs with a recognized job title 95.73% 96.51% 96.51%
Number of salaries quoted 131003 146259 164261
England median annual salary £50,000 £47,500 £46,250
Median salary % change year-on-year +5.26% +2.70% +2.78%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Support Engineer in England over the 6 months to 22 November 2017.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 1413 £35,000 - 96
South East -22 1138 £30,000 -7.69% 68
North of England -2 608 £27,375 -8.75% 49
East of England +29 455 £27,500 -8.33% 31
South West -18 360 £27,500 -1.79% 31
North West +9 353 £26,250 -15.32% 33
Midlands -9 353 £29,500 +0.85% 40
Yorkshire +18 243 £27,500 -8.33% 13
West Midlands -12 206 £30,000 +3.45% 29
East Midlands -8 147 £28,500 -8.06% 11
North East -48 13 £27,500 -32.10% 3
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Engineer in the job title.

1 2869 (66.49%) Windows
2 2018 (46.77%) Active Directory
3 1828 (42.36%) Microsoft
4 1438 (33.33%) Windows Server
5 1142 (26.47%) VMware
6 1061 (24.59%) Office 365
7 865 (20.05%) MS Exchange
8 859 (19.91%) ITIL
9 840 (19.47%) Cisco
10 833 (19.30%) Windows Server 2012
11 810 (18.77%) Windows 7
12 796 (18.45%) Linux
12 796 (18.45%) Microsoft Office
13 791 (18.33%) SQL
14 787 (18.24%) Firewall
15 750 (17.38%) Windows Server 2008
16 663 (15.37%) Windows 10
17 656 (15.20%) DNS
18 617 (14.30%) TCP/IP
19 607 (14.07%) VMware Infrastructure
20 593 (13.74%) Hyper-V
21 590 (13.67%) Citrix
22 580 (13.44%) Finance
23 539 (12.49%) Microsoft Certification
24 531 (12.31%) SQL Server
25 501 (11.61%) DHCP
26 491 (11.38%) WAN
27 487 (11.29%) LAN
28 446 (10.34%) Cisco Certification
29 402 (9.32%) SLA

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 865 (20.05%) MS Exchange
2 359 (8.32%) Exchange Server 2010
3 230 (5.33%) SharePoint
4 202 (4.68%) Exchange Server 2013
5 186 (4.31%) IIS
6 160 (3.71%) Skype for Business
7 110 (2.55%) Apache
8 101 (2.34%) Exchange Server 2007
9 69 (1.60%) Tomcat
10 60 (1.39%) Exchange Server 2003
11 46 (1.07%) WebLogic
12 40 (0.93%) OpenStack
13 32 (0.74%) WebSphere
14 30 (0.70%) SharePoint 2013
15 29 (0.67%) CMS
16 28 (0.65%) Blackberry Enterprise Server
16 28 (0.65%) JBoss
17 26 (0.60%) Confluence
18 24 (0.56%) Elasticsearch
19 18 (0.42%) Cloud Foundry
Applications
1 796 (18.45%) Microsoft Office
2 84 (1.95%) Microsoft Excel
3 39 (0.90%) Microsoft PowerPoint
4 30 (0.70%) MS Visio
5 5 (0.12%) Maya
5 5 (0.12%) Photoshop
6 3 (0.070%) AutoCAD
6 3 (0.070%) Houdini
6 3 (0.070%) NUKE
6 3 (0.070%) SOLIDWORKS
7 2 (0.046%) Acrobat
7 2 (0.046%) Adobe Illustrator
7 2 (0.046%) HipChat
7 2 (0.046%) Microsoft Project
7 2 (0.046%) Windchill
8 1 (0.023%) CATIA
8 1 (0.023%) Final Cut Pro
8 1 (0.023%) InfoPath
8 1 (0.023%) Spreadsheet
8 1 (0.023%) Vectorworks
Business Applications
1 19 (0.44%) Remedy ITSM
2 16 (0.37%) Dynamics CRM
3 8 (0.19%) Dynamics NAV
4 7 (0.16%) NetSuite
4 7 (0.16%) Unit4 Business World
5 6 (0.14%) Eikon
5 6 (0.14%) MetaTrader
6 5 (0.12%) iTrent
7 4 (0.093%) SAP Business One
8 3 (0.070%) Epicor Vantage
8 3 (0.070%) Maximo
9 2 (0.046%) assyst
9 2 (0.046%) Magento
9 2 (0.046%) Payment Gateway
9 2 (0.046%) RMDS
9 2 (0.046%) Summit
9 2 (0.046%) SystmOne
9 2 (0.046%) Temenos T24
9 2 (0.046%) WebTrends
9 2 (0.046%) Workfront
Cloud Services
1 1061 (24.59%) Office 365
2 373 (8.64%) Microsoft Azure
3 224 (5.19%) Amazon AWS
4 73 (1.69%) SaaS
5 55 (1.27%) Mimecast
6 45 (1.04%) G Suite
7 29 (0.67%) OneDrive
8 27 (0.63%) PaaS
9 26 (0.60%) Azure Active Directory
10 18 (0.42%) IaaS
10 18 (0.42%) Slack
11 16 (0.37%) Virtual Private Cloud
12 15 (0.35%) Cloud Computing
13 14 (0.32%) AWS CloudFormation
14 13 (0.30%) Amazon CloudWatch
15 11 (0.25%) Amazon EC2
16 7 (0.16%) Trello
17 6 (0.14%) Adobe Creative Cloud
17 6 (0.14%) Amazon S3
18 4 (0.093%) Dynamics 365
Communications & Networking
1 787 (18.24%) Firewall
2 656 (15.20%) DNS
3 617 (14.30%) TCP/IP
4 501 (11.61%) DHCP
5 491 (11.38%) WAN
6 487 (11.29%) LAN
7 362 (8.39%) VPN
8 313 (7.25%) SAN
9 275 (6.37%) VoIP
10 215 (4.98%) VLAN
11 178 (4.13%) Internet
12 162 (3.75%) Wireless
13 135 (3.13%) MPLS
14 133 (3.08%) Skype
15 98 (2.27%) Wi-Fi
16 83 (1.92%) Remote Desktop
17 76 (1.76%) Network Security
18 70 (1.62%) BGP
18 70 (1.62%) Cisco ASA
18 70 (1.62%) Unified Communications
Database & Business Intelligence
1 531 (12.31%) SQL Server
2 152 (3.52%) MySQL
3 69 (1.60%) Relational Database
4 53 (1.23%) SQL Server 2008
5 44 (1.02%) SQL Server 2012
6 43 (1.00%) SQL Server 2014
7 38 (0.88%) Oracle Database
8 27 (0.63%) PostgreSQL
9 24 (0.56%) Big Data
10 22 (0.51%) Amazon RDS
10 22 (0.51%) SQL Server 2005
11 18 (0.42%) Crystal Reports
12 14 (0.32%) SQL Server Reporting Services
13 13 (0.30%) MongoDB
13 13 (0.30%) RDBMS
14 10 (0.23%) DB2
14 10 (0.23%) SQL Server Integration Services
15 8 (0.19%) Apache Cassandra
15 8 (0.19%) Hadoop
15 8 (0.19%) SQL Server Analysis Services
Development Applications
1 51 (1.18%) JIRA
2 36 (0.83%) Git (software)
3 32 (0.74%) Visual Studio
4 25 (0.58%) Team Foundation Server
5 24 (0.56%) Jenkins
6 23 (0.53%) MSI
7 15 (0.35%) Maven
8 14 (0.32%) LINQPad
9 13 (0.30%) TeamCity
10 11 (0.25%) Atlassian Bamboo
11 10 (0.23%) Octopus Deploy
11 10 (0.23%) Subversion
12 8 (0.19%) Hudson
12 8 (0.19%) Selenium
13 7 (0.16%) Eclipse
13 7 (0.16%) IntelliJ
13 7 (0.16%) MSBuild
14 6 (0.14%) SoapUI
15 4 (0.093%) Bitbucket
15 4 (0.093%) Sonatype Nexus
General
1 580 (13.44%) Finance
2 264 (6.12%) Telecoms
3 155 (3.59%) Banking
4 126 (2.92%) Manufacturing
5 86 (1.99%) Marketing
6 77 (1.78%) Advertising
7 76 (1.76%) Retail
8 71 (1.65%) Electronics
9 42 (0.97%) Law
10 41 (0.95%) Front Office
11 36 (0.83%) Legal
12 34 (0.79%) Games
13 29 (0.67%) Financial Institution
14 23 (0.53%) Publishing
15 22 (0.51%) Investment Banking
16 19 (0.44%) French Language
17 16 (0.37%) Italian Language
18 14 (0.32%) German Language
19 12 (0.28%) Back Office
20 10 (0.23%) Automotive
Libraries, Frameworks & Software Standards
1 141 (3.27%) .NET
2 107 (2.48%) Web Services
3 92 (2.13%) HTML
4 60 (1.39%) CSS
5 53 (1.23%) XML
6 44 (1.02%) J2EE
7 38 (0.88%) Middleware
8 36 (0.83%) FIX Protocol
9 30 (0.70%) Software Packaging
10 29 (0.67%) ASP.NET
11 23 (0.53%) AngularJS
12 19 (0.44%) jQuery
12 19 (0.44%) MSMQ
13 18 (0.42%) Ajax
14 17 (0.39%) LAMP
15 15 (0.35%) HTML5
15 15 (0.35%) Spring
16 14 (0.32%) Entity Framework
16 14 (0.32%) LINQ
16 14 (0.32%) Node.js
Miscellaneous
1 250 (5.79%) Data Centre
2 234 (5.42%) Analytical Skills
3 165 (3.82%) Driving Licence
4 147 (3.41%) Computer Science
5 90 (2.09%) Blackberry
6 80 (1.85%) Management Information System
7 78 (1.81%) Clustering
8 67 (1.55%) Video Conferencing
9 61 (1.41%) iPad
10 60 (1.39%) Fintech
11 51 (1.18%) Fat Client
11 51 (1.18%) Hedge funds
11 51 (1.18%) Thin Client
12 43 (1.00%) iPhone
13 42 (0.97%) Replication
14 39 (0.90%) Enterprise Software
15 36 (0.83%) Analytical Mindset
16 34 (0.79%) Client/Server
17 29 (0.67%) Public Cloud
18 27 (0.63%) Private Cloud
Operating Systems
1 2869 (66.49%) Windows
2 1438 (33.33%) Windows Server
3 833 (19.30%) Windows Server 2012
4 810 (18.77%) Windows 7
5 796 (18.45%) Linux
6 750 (17.38%) Windows Server 2008
7 663 (15.37%) Windows 10
8 380 (8.81%) Windows 8
9 226 (5.24%) Unix
10 201 (4.66%) Windows Server 2003
11 153 (3.55%) Mac OS X
12 149 (3.45%) Windows XP
13 100 (2.32%) Android
14 75 (1.74%) Apple iOS
15 70 (1.62%) Red Hat Enterprise Linux
16 59 (1.37%) Mac OS
17 48 (1.11%) CentOS
18 31 (0.72%) Ubuntu
19 27 (0.63%) Solaris
20 23 (0.53%) Windows Vista
Processes & Methodologies
1 859 (19.91%) ITIL
2 187 (4.33%) Root Cause Analysis
3 182 (4.22%) Problem Management
4 180 (4.17%) Service Management
5 174 (4.03%) Mentoring
6 171 (3.96%) DevOps
7 166 (3.85%) Change Management
8 156 (3.62%) Service Delivery
9 143 (3.31%) Agile Software Development
10 123 (2.85%) Time Management
11 120 (2.78%) Incident Management
12 109 (2.53%) Continuous Improvement
13 100 (2.32%) CRM
14 95 (2.20%) Disaster Recovery
14 95 (2.20%) Project Management
15 90 (2.09%) ITSM
16 82 (1.90%) Asset Management
17 80 (1.85%) Configuration Management
18 79 (1.83%) ITIL V3
19 78 (1.81%) Migration
Programming Languages
1 791 (18.33%) SQL
2 319 (7.39%) PowerShell
3 249 (5.77%) Java
4 227 (5.26%) Python
5 153 (3.55%) C#
6 131 (3.04%) Shell Script
7 130 (3.01%) JavaScript
8 125 (2.90%) Perl
9 114 (2.64%) Bash Shell
10 70 (1.62%) PHP
11 67 (1.55%) C++
12 51 (1.18%) T-SQL
13 50 (1.16%) Ruby
14 46 (1.07%) C
15 35 (0.81%) VBScript
16 30 (0.70%) VB
17 29 (0.67%) PL/SQL
18 7 (0.16%) Groovy
18 7 (0.16%) VBA
19 4 (0.093%) Korn
Qualifications
1 539 (12.49%) Microsoft Certification
2 446 (10.34%) Cisco Certification
3 372 (8.62%) Degree
4 339 (7.86%) MCSE
5 327 (7.58%) CCNA
6 233 (5.40%) MCSA
7 205 (4.75%) MCP
8 176 (4.08%) CCNP
9 150 (3.48%) Security Cleared
10 111 (2.57%) SC Cleared
11 74 (1.71%) VMware Certified Professional (VCP)
12 72 (1.67%) Computer Science Degree
13 70 (1.62%) MCITP
14 58 (1.34%) ITIL Certification
15 38 (0.88%) JNCIP
16 37 (0.86%) A+ Certification
17 33 (0.76%) CCIE
17 33 (0.76%) Citrix Certification
18 31 (0.72%) HND
19 27 (0.63%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 402 (9.32%) SLA
2 37 (0.86%) ISO/IEC 27001
3 32 (0.74%) QA
4 18 (0.42%) PCI DSS
5 15 (0.35%) ISO/IEC 20000
6 6 (0.14%) ISO 9001
7 4 (0.093%) GDPR
7 4 (0.093%) SAS 70
8 2 (0.046%) Data Quality
8 2 (0.046%) EMIR
8 2 (0.046%) MiFID
8 2 (0.046%) Sarbanes-Oxley
9 1 (0.023%) COBIT
9 1 (0.023%) Cyber Essentials
9 1 (0.023%) HL7
9 1 (0.023%) SEPA
System Software
1 2018 (46.77%) Active Directory
2 607 (14.07%) VMware Infrastructure
3 593 (13.74%) Hyper-V
4 170 (3.94%) XenApp
5 133 (3.08%) vSphere
6 103 (2.39%) VMware ESXi
7 97 (2.25%) XenDesktop
8 77 (1.78%) Terminal Services
9 73 (1.69%) Virtual Machines
10 46 (1.07%) Virtual Servers
11 45 (1.04%) Docker
12 33 (0.76%) Microsoft App-V
13 29 (0.67%) XenServer
14 19 (0.44%) Virtual Desktop
14 19 (0.44%) VirtualBox
14 19 (0.44%) VMware Workstation
15 17 (0.39%) KVM
15 17 (0.39%) Microsoft Virtual Server
16 16 (0.37%) NFS
17 14 (0.32%) Terminal Server
Systems Management
1 343 (7.95%) SCCM
2 120 (2.78%) Backup Exec
3 70 (1.62%) WSUS
4 60 (1.39%) SCOM
5 52 (1.21%) Puppet
6 46 (1.07%) vCenter Server
7 44 (1.02%) Ansible
8 40 (0.93%) Symantec Enterprise Vault
9 36 (0.83%) Nagios
10 34 (0.79%) Tivoli Storage Manager
11 33 (0.76%) Opscode Chef
12 30 (0.70%) Cisco CUCM
12 30 (0.70%) Symantec Endpoint Protection
13 25 (0.58%) Norton AntiVirus
14 22 (0.51%) Kubernetes
14 22 (0.51%) SCVMM
14 22 (0.51%) Systems Management Server (SMS)
15 20 (0.46%) Kibana
16 15 (0.35%) Microsoft Intune
16 15 (0.35%) ZABBIX
Vendors
1 1828 (42.36%) Microsoft
2 1142 (26.47%) VMware
3 840 (19.47%) Cisco
4 590 (13.67%) Citrix
5 248 (5.75%) HP
6 205 (4.75%) Oracle
7 186 (4.31%) Apple
7 186 (4.31%) Juniper
8 157 (3.64%) Veeam
9 151 (3.50%) Dell
10 117 (2.71%) F5
11 110 (2.55%) Symantec
12 103 (2.39%) NetApp
13 100 (2.32%) Red Hat
14 91 (2.11%) CheckPoint
15 82 (1.90%) SAP
16 76 (1.76%) Bloomberg
16 76 (1.76%) Reuters
17 67 (1.55%) IBM
18 60 (1.39%) Avaya