Period
to 11 December 2019

The median annual salary for a Support Engineer was £32,233 in advertised job vacancies in England during the 6 months to 11 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 113 128 137
Rank change year-on-year +15 +9 -18
Permanent jobs requiring a Support Engineer 3,447 3,970 4,253
As % of all permanent IT jobs advertised in England 2.80% 2.67% 2.53%
As % of the Job Titles category 2.92% 2.79% 2.63%
Number of salaries quoted 2,962 3,486 3,838
England median annual salary £32,233 £32,500 £31,000
Median salary % change year-on-year -0.82% +4.84% -4.62%
10th Percentile £22,000 £21,500 £21,000
90th Percentile £52,500 £55,000 £51,250
UK median annual salary £32,000 £32,500 £30,500
% change year-on-year -1.54% +6.56% -4.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 117,945 142,416 161,572
% of permanent IT jobs with a recognized job title 95.65% 95.96% 96.01%
Number of salaries quoted 95,382 115,447 131,049
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,500 £28,000 £27,500
90th Percentile £86,250 £83,750 £80,000
UK median annual salary £50,000 £50,000 £48,750
% change year-on-year - +2.56% +2.63%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Support Engineer in England over the 6 months to 11 December 2019.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 1,243 £35,000 - 223
South East +19 913 £30,000 - 270
North of England +21 421 £30,000 +1.69% 174
South West +33 393 £30,000 +1.69% 120
Midlands +27 300 £30,000 +1.69% 123
North West +22 248 £30,500 +9.91% 91
West Midlands +42 187 £30,000 +2.56% 60
East of England -21 182 £30,000 -4.76% 94
Yorkshire +26 147 £28,500 -2.56% 57
East Midlands -6 113 £28,000 -6.67% 63
North East +8 26 £33,000 -5.71% 26
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 11 December 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 2,146 (62.26%) Windows
2 1,489 (43.20%) Microsoft
3 1,412 (40.96%) Active Directory
4 1,331 (38.61%) Office 365
5 931 (27.01%) Windows Server
6 876 (25.41%) Windows 10
7 763 (22.14%) VMware
8 711 (20.63%) ITIL
9 627 (18.19%) Microsoft Office
10 609 (17.67%) SQL
11 588 (17.06%) Azure
12 567 (16.45%) Windows 7
13 553 (16.04%) Linux
14 545 (15.81%) Firewall
15 519 (15.06%) Cisco
16 516 (14.97%) Problem-Solving
17 472 (13.69%) MS Exchange
18 468 (13.58%) VMware Infrastructure
19 465 (13.49%) DNS
20 464 (13.46%) Finance
21 445 (12.91%) Windows Server 2012
22 428 (12.42%) Hyper-V
23 396 (11.49%) DHCP
24 391 (11.34%) WAN
25 385 (11.17%) TCP/IP
26 380 (11.02%) LAN
27 332 (9.63%) SQL Server
28 331 (9.60%) SLA
29 327 (9.49%) Citrix
30 314 (9.11%) Microsoft Certification

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 472 (13.69%) MS Exchange
2 195 (5.66%) SharePoint
3 129 (3.74%) Exchange Server 2013
4 116 (3.37%) Exchange Server 2010
5 114 (3.31%) IIS
6 102 (2.96%) Skype for Business
7 65 (1.89%) Apache
8 41 (1.19%) Tomcat
9 35 (1.02%) Exchange Server 2007
10 21 (0.61%) JBoss
11 19 (0.55%) IBM Notes
12 17 (0.49%) SharePoint 2013
13 16 (0.46%) Exchange Server 2003
14 14 (0.41%) WebLogic
15 12 (0.35%) Oracle Coherence
16 8 (0.23%) OpenStack
17 7 (0.20%) Confluence
18 6 (0.17%) Blackberry Enterprise Server
19 5 (0.15%) Oracle SOA Suite
19 5 (0.15%) WebSphere
Applications
1 627 (18.19%) Microsoft Office
2 78 (2.26%) Microsoft Excel
3 54 (1.57%) Microsoft PowerPoint
4 28 (0.81%) MS Visio
5 13 (0.38%) Microsoft Project
6 10 (0.29%) Acrobat
7 7 (0.20%) Spreadsheet
8 5 (0.15%) Adobe Creative Suite
9 4 (0.12%) Photoshop
10 3 (0.087%) AutoCAD
11 2 (0.058%) Mozilla Thunderbird
12 1 (0.029%) Adobe Premiere
12 1 (0.029%) Autodesk Inventor
12 1 (0.029%) Avid Media Composer
12 1 (0.029%) Final Cut Pro
12 1 (0.029%) Houdini
12 1 (0.029%) Maya
12 1 (0.029%) NUKE
12 1 (0.029%) Revit
Business Applications
1 31 (0.90%) Remedy ITSM
2 21 (0.61%) thinkFolio
3 18 (0.52%) Dynamics CRM
4 12 (0.35%) Documaker
4 12 (0.35%) Dynamics AX
5 9 (0.26%) NetSuite
6 5 (0.15%) Oracle EBS
7 4 (0.12%) Markit EDM
8 3 (0.087%) Exchequer
8 3 (0.087%) Payment Gateway
8 3 (0.087%) SnowdropKCS
9 2 (0.058%) Carpe Diem
9 2 (0.058%) Dynamics GP
9 2 (0.058%) Oracle EBS R12
9 2 (0.058%) Temenos T24
10 1 (0.029%) Dynamics NAV
10 1 (0.029%) Infor M3
10 1 (0.029%) Line 50
10 1 (0.029%) Line 500
10 1 (0.029%) Magento
Cloud Services
1 1,331 (38.61%) Office 365
2 588 (17.06%) Azure
3 228 (6.61%) AWS
4 106 (3.08%) SaaS
5 56 (1.62%) Azure Active Directory
6 49 (1.42%) G Suite
7 27 (0.78%) OneDrive
8 26 (0.75%) Dynamics 365
9 25 (0.73%) Cloud Computing
10 22 (0.64%) IaaS
11 21 (0.61%) Power Platform
12 20 (0.58%) Mimecast
13 13 (0.38%) PowerApps
14 8 (0.23%) GCP
14 8 (0.23%) Virtual Private Cloud
15 7 (0.20%) OpenShift
16 6 (0.17%) Amazon EC2
16 6 (0.17%) Amazon S3
16 6 (0.17%) Basecamp
17 5 (0.15%) Dropbox
Communications & Networking
1 545 (15.81%) Firewall
2 465 (13.49%) DNS
3 396 (11.49%) DHCP
4 391 (11.34%) WAN
5 385 (11.17%) TCP/IP
6 380 (11.02%) LAN
7 249 (7.22%) VoIP
8 244 (7.08%) VPN
9 207 (6.01%) Wireless
10 144 (4.18%) Internet
11 136 (3.95%) SAN
12 129 (3.74%) VLAN
13 123 (3.57%) Skype
14 113 (3.28%) Wi-Fi
15 108 (3.13%) Remote Desktop
16 68 (1.97%) Ethernet
17 63 (1.83%) Broadband
18 56 (1.62%) Network Security
19 47 (1.36%) Unified Communications
20 39 (1.13%) NAS
Database & Business Intelligence
1 332 (9.63%) SQL Server
2 44 (1.28%) Relational Database
2 44 (1.28%) SQL Server 2012
3 38 (1.10%) MySQL
4 28 (0.81%) SQL Server 2005
5 23 (0.67%) SQL Server 2008
6 22 (0.64%) MongoDB
6 22 (0.64%) SQL Server Reporting Services
7 21 (0.61%) PostgreSQL
8 19 (0.55%) NoSQL
9 18 (0.52%) SQL Server Integration Services
10 16 (0.46%) KDB
11 15 (0.44%) Big Data
12 12 (0.35%) Oracle BI EE
12 12 (0.35%) Oracle Database
12 12 (0.35%) Oracle ODI
13 11 (0.32%) SQL Server 2014
13 11 (0.32%) SQL Server 2016
13 11 (0.32%) SQL Server 2017
14 9 (0.26%) Crystal Reports
Development Applications
1 91 (2.64%) JIRA
2 40 (1.16%) Git (software)
3 17 (0.49%) Visual Studio
4 14 (0.41%) Jenkins
5 13 (0.38%) TeamCity
6 12 (0.35%) Maven
6 12 (0.35%) Octopus Deploy
7 10 (0.29%) Team Foundation Server
8 9 (0.26%) Postman
9 8 (0.23%) Bitbucket
9 8 (0.23%) SoapUI
10 7 (0.20%) GitLab
11 6 (0.17%) Ant
11 6 (0.17%) Fiddler
12 5 (0.15%) fastlane
12 5 (0.15%) Gradle
12 5 (0.15%) Grunt
12 5 (0.15%) Subversion
13 4 (0.12%) Rational Rhapsody
14 3 (0.087%) MSI
General
1 464 (13.46%) Finance
2 171 (4.96%) Telecoms
3 109 (3.16%) Banking
4 91 (2.64%) Marketing
5 81 (2.35%) Public Sector
6 76 (2.20%) Retail
7 73 (2.12%) Law
8 60 (1.74%) Electronics
9 56 (1.62%) Legal
10 55 (1.60%) French Language
11 52 (1.51%) Manufacturing
12 51 (1.48%) German Language
13 46 (1.33%) Financial Institution
14 43 (1.25%) Front Office
15 31 (0.90%) Italian Language
16 30 (0.87%) Investment Banking
16 30 (0.87%) Spanish Language
17 28 (0.81%) Back Office
18 27 (0.78%) Advertising
18 27 (0.78%) Games
Libraries, Frameworks & Software Standards
1 64 (1.86%) .NET
2 61 (1.77%) XML
3 52 (1.51%) FIX Protocol
4 45 (1.31%) CSS
4 45 (1.31%) Web Services
5 42 (1.22%) HTML
6 24 (0.70%) LDAP
6 24 (0.70%) Middleware
7 19 (0.55%) AngularJS
7 19 (0.55%) ASP.NET
8 18 (0.52%) J2EE
9 15 (0.44%) jQuery
10 13 (0.38%) REST
10 13 (0.38%) Spring
11 12 (0.35%) Oracle Fusion
11 12 (0.35%) React
11 12 (0.35%) WebCenter
12 11 (0.32%) Node.js
12 11 (0.32%) SOAP
13 10 (0.29%) Hibernate
Miscellaneous
1 187 (5.43%) Analytical Skills
2 183 (5.31%) Driving Licence
3 141 (4.09%) Self-Motivation
4 110 (3.19%) Data Centre
5 91 (2.64%) Management Information System
6 87 (2.52%) Hedge funds
7 73 (2.12%) Video Conferencing
8 61 (1.77%) iPhone
9 57 (1.65%) Smartphone
10 49 (1.42%) Blackberry
11 39 (1.13%) Replication
12 38 (1.10%) Client/Server
13 37 (1.07%) Equities
14 36 (1.04%) Enterprise Software
14 36 (1.04%) Fixed Income
15 28 (0.81%) iPad
15 28 (0.81%) Linux Command Line
16 27 (0.78%) Derivative
16 27 (0.78%) Foreign Exchange (FX)
16 27 (0.78%) User Experience
Operating Systems
1 2,146 (62.26%) Windows
2 931 (27.01%) Windows Server
3 876 (25.41%) Windows 10
4 567 (16.45%) Windows 7
5 553 (16.04%) Linux
6 445 (12.91%) Windows Server 2012
7 295 (8.56%) Windows Server 2008
8 234 (6.79%) Unix
9 162 (4.70%) Windows 8
10 98 (2.84%) Apple iOS
11 94 (2.73%) Android
12 91 (2.64%) Windows Server 2003
13 77 (2.23%) Mac OS X
14 65 (1.89%) Mac OS
14 65 (1.89%) Windows XP
15 43 (1.25%) Solaris
16 38 (1.10%) Red Hat Enterprise Linux
17 37 (1.07%) CentOS
18 26 (0.75%) Ubuntu
19 17 (0.49%) Windows Vista
Processes & Methodologies
1 711 (20.63%) ITIL
2 516 (14.97%) Problem-Solving
3 244 (7.08%) Infrastructure Engineering
4 190 (5.51%) Service Management
5 163 (4.73%) Asset Management
6 143 (4.15%) Change Management
7 129 (3.74%) Agile Software Development
8 118 (3.42%) Service Delivery
9 115 (3.34%) ITSM
10 114 (3.31%) Mentoring
11 113 (3.28%) Time Management
12 111 (3.22%) Computer Science
13 105 (3.05%) DevOps
14 103 (2.99%) Mobile Device Management
15 100 (2.90%) Break/Fix
15 100 (2.90%) Migration
16 97 (2.81%) Continuous Improvement
17 89 (2.58%) Problem Management
18 85 (2.47%) Project Management
19 84 (2.44%) Fintech
Programming Languages
1 609 (17.67%) SQL
2 292 (8.47%) PowerShell
3 189 (5.48%) Python
4 174 (5.05%) Java
5 105 (3.05%) Bash Shell
5 105 (3.05%) C#
6 86 (2.49%) JavaScript
7 79 (2.29%) Perl
8 69 (2.00%) C
9 63 (1.83%) Ruby
10 54 (1.57%) C++
11 51 (1.48%) T-SQL
12 45 (1.31%) Shell Script
13 36 (1.04%) VB
14 24 (0.70%) Bourne shell
14 24 (0.70%) Korn
15 21 (0.61%) VBA
16 18 (0.52%) PL/SQL
17 15 (0.44%) PHP
18 10 (0.29%) XPath
Qualifications
1 314 (9.11%) Microsoft Certification
2 306 (8.88%) Degree
3 230 (6.67%) Cisco Certification
4 190 (5.51%) CCNA
5 188 (5.45%) Security Cleared
6 168 (4.87%) MCSE
7 145 (4.21%) MCSA
8 142 (4.12%) MCP
9 97 (2.81%) CCNP
10 81 (2.35%) SC Cleared
11 64 (1.86%) A+ Certification
12 48 (1.39%) MCITP
13 44 (1.28%) ITIL Certification
14 37 (1.07%) DBS Check
14 37 (1.07%) VMware Certified Professional (VCP)
15 33 (0.96%) ITIL Foundation Certificate
16 31 (0.90%) DV Cleared
17 30 (0.87%) Computer Science Degree
18 22 (0.64%) JNCIS
19 21 (0.61%) Network+ Certification
Quality Assurance & Compliance
1 331 (9.60%) SLA
2 60 (1.74%) QA
3 40 (1.16%) ISO/IEC 27001
4 22 (0.64%) ISO/IEC 20000
5 15 (0.44%) PCI DSS
6 10 (0.29%) Cyber Essentials
7 9 (0.26%) GDPR
8 8 (0.23%) ISO 9001
9 7 (0.20%) IEC 61131
10 5 (0.15%) PMO
11 3 (0.087%) EMIR
11 3 (0.087%) MiFID
12 2 (0.058%) Cyber Essentials PLUS
12 2 (0.058%) Data Quality
12 2 (0.058%) Sarbanes-Oxley
13 1 (0.029%) DICOM
13 1 (0.029%) HMG Security Policy Framework
System Software
1 1,412 (40.96%) Active Directory
2 468 (13.58%) VMware Infrastructure
3 428 (12.42%) Hyper-V
4 106 (3.08%) XenApp
5 71 (2.06%) vSphere
6 70 (2.03%) VMware ESXi
7 63 (1.83%) Virtual Machines
8 59 (1.71%) Docker
8 59 (1.71%) XenDesktop
9 55 (1.60%) Firmware
10 39 (1.13%) Virtual Servers
11 35 (1.02%) Terminal Services
12 22 (0.64%) VirtualBox
13 13 (0.38%) BitLocker
14 11 (0.32%) NFS
14 11 (0.32%) VMware Server
14 11 (0.32%) Xen
15 10 (0.29%) VMware Workstation
16 8 (0.23%) Citrix Hypervisor
17 7 (0.20%) Microsoft Virtual Server
Systems Management
1 272 (7.89%) SCCM
2 83 (2.41%) Microsoft Intune
3 66 (1.91%) Ansible
4 52 (1.51%) SCOM
5 49 (1.42%) WSUS
6 48 (1.39%) Puppet
7 45 (1.31%) Opscode Chef
8 29 (0.84%) Cisco CUCM
9 27 (0.78%) Jamf Pro
10 24 (0.70%) Kubernetes
10 24 (0.70%) vCenter Server
11 20 (0.58%) McAfee ePO
11 20 (0.58%) Single Sign-On
12 19 (0.55%) Norton AntiVirus
13 18 (0.52%) Backup Exec
13 18 (0.52%) Nagios
13 18 (0.52%) Terraform
14 16 (0.46%) AirWatch
14 16 (0.46%) FortiGate
15 12 (0.35%) Oracle Enterprise Manager
Vendors
1 1,489 (43.20%) Microsoft
2 763 (22.14%) VMware
3 519 (15.06%) Cisco
4 327 (9.49%) Citrix
5 180 (5.22%) Oracle
6 179 (5.19%) Apple
7 161 (4.67%) HP
8 101 (2.93%) Dell
9 99 (2.87%) ServiceNow
10 76 (2.20%) Juniper
10 76 (2.20%) Veeam
11 72 (2.09%) Meraki
12 68 (1.97%) Bloomberg
13 66 (1.91%) Remedy
14 59 (1.71%) NetApp
15 54 (1.57%) Red Hat
16 51 (1.48%) Reuters
17 47 (1.36%) Avaya
17 47 (1.36%) Google
18 43 (1.25%) SAP