Period
to 16 February 2020

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 16 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 114 125 125
Rank change year-on-year +11 0 -1
Permanent jobs requiring a Support Engineer 3,188 3,745 4,321
As % of all permanent IT jobs advertised in England 2.82% 2.68% 2.62%
As % of the Job Titles category 2.95% 2.79% 2.72%
Number of salaries quoted 2,757 3,279 3,880
England median annual salary £32,500 £32,500 £32,500
10th Percentile £22,000 £22,400 £21,000
90th Percentile £52,500 £56,250 £52,500
UK median annual salary £32,000 £32,500 £32,500
% change year-on-year -1.54% - +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 108,031 134,178 158,689
% of permanent IT jobs with a recognized job title 95.47% 95.91% 96.33%
Number of salaries quoted 87,143 108,435 131,107
England median annual salary £52,500 £51,000 £50,000
Median salary % change year-on-year +2.94% +2.00% +5.26%
10th Percentile £29,000 £28,500 £27,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Support Engineer in England over the 6 months to 16 February 2020.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 1,198 £35,000 -4.11% 225
South East +18 809 £30,000 - 276
South West +53 379 £30,000 - 99
North of England +27 361 £30,000 - 178
Midlands +49 271 £29,500 +1.72% 137
North West +6 207 £32,500 +14.04% 105
West Midlands +45 173 £30,000 - 80
East of England -16 173 £30,000 - 127
Yorkshire +47 130 £28,500 -5.00% 51
East Midlands +33 97 £27,500 +5.77% 57
North East -9 24 £35,000 - 22
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 February 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 2,046 (64.18%) Windows
2 1,373 (43.07%) Microsoft
3 1,299 (40.75%) Active Directory
4 1,204 (37.77%) Office 365
5 870 (27.29%) Windows Server
6 815 (25.56%) Windows 10
7 717 (22.49%) VMware
8 619 (19.42%) ITIL
9 551 (17.28%) SQL
10 546 (17.13%) Firewall
11 524 (16.44%) Windows 7
12 520 (16.31%) Azure
13 517 (16.22%) Microsoft Office
14 514 (16.12%) Linux
15 485 (15.21%) Problem-Solving
16 474 (14.87%) Cisco
17 443 (13.90%) VMware Infrastructure
18 419 (13.14%) Windows Server 2012
19 418 (13.11%) Finance
20 413 (12.95%) DNS
21 400 (12.55%) MS Exchange
22 391 (12.26%) TCP/IP
23 382 (11.98%) Hyper-V
23 382 (11.98%) WAN
24 377 (11.83%) SLA
25 375 (11.76%) LAN
26 342 (10.73%) DHCP
27 298 (9.35%) Citrix
28 292 (9.16%) SQL Server
29 289 (9.07%) Microsoft Certification

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 400 (12.55%) MS Exchange
2 176 (5.52%) SharePoint
3 117 (3.67%) Exchange Server 2013
4 111 (3.48%) Exchange Server 2010
5 94 (2.95%) IIS
6 91 (2.85%) Skype for Business
7 56 (1.76%) Apache
8 30 (0.94%) Exchange Server 2007
8 30 (0.94%) JBoss
8 30 (0.94%) Tomcat
9 15 (0.47%) Exchange Server 2003
10 14 (0.44%) WebLogic
11 13 (0.41%) Oracle Coherence
12 10 (0.31%) Confluence
13 8 (0.25%) IBM Notes
13 8 (0.25%) SharePoint 2013
14 6 (0.19%) Blackberry Enterprise Server
15 5 (0.16%) CMS
16 4 (0.13%) BizTalk Server
17 3 (0.094%) EPiServer
Applications
1 517 (16.22%) Microsoft Office
2 78 (2.45%) Microsoft Excel
3 50 (1.57%) Microsoft PowerPoint
4 21 (0.66%) MS Visio
5 7 (0.22%) Spreadsheet
6 6 (0.19%) Photoshop
7 3 (0.094%) Adobe Creative Suite
8 2 (0.063%) Acrobat
8 2 (0.063%) Adobe Premiere
8 2 (0.063%) AutoCAD
8 2 (0.063%) Avid Media Composer
8 2 (0.063%) FileZilla
8 2 (0.063%) Final Cut Pro
8 2 (0.063%) Microsoft Project
8 2 (0.063%) Mozilla Thunderbird
9 1 (0.031%) Houdini
9 1 (0.031%) Maya
9 1 (0.031%) NUKE
9 1 (0.031%) Revit
9 1 (0.031%) SOLIDWORKS
Business Applications
1 30 (0.94%) Remedy ITSM
2 17 (0.53%) thinkFolio
3 13 (0.41%) Documaker
4 11 (0.35%) Dynamics CRM
5 8 (0.25%) Dynamics AX
5 8 (0.25%) NetSuite
6 5 (0.16%) Oracle EBS
7 3 (0.094%) Dynamics NAV
7 3 (0.094%) Payment Gateway
7 3 (0.094%) SnowdropKCS
8 1 (0.031%) Carpe Diem
8 1 (0.031%) Dynamics GP
8 1 (0.031%) Elite 3E
8 1 (0.031%) Infor M3
8 1 (0.031%) Magento
8 1 (0.031%) Oracle EBS R12
8 1 (0.031%) Sage 200
8 1 (0.031%) Salesforce.com CRM
8 1 (0.031%) Workfront
Cloud Services
1 1,204 (37.77%) Office 365
2 520 (16.31%) Azure
3 195 (6.12%) AWS
4 87 (2.73%) SaaS
5 63 (1.98%) Azure Active Directory
6 51 (1.60%) G Suite
7 27 (0.85%) Power Platform
8 25 (0.78%) Mimecast
8 25 (0.78%) OneDrive
9 23 (0.72%) Dynamics 365
10 22 (0.69%) IaaS
11 21 (0.66%) Cloud Computing
12 13 (0.41%) GCP
13 12 (0.38%) PowerApps
14 8 (0.25%) PaaS
15 6 (0.19%) Basecamp
15 6 (0.19%) Virtual Private Cloud
16 5 (0.16%) OpenShift
17 4 (0.13%) AWS CloudFormation
17 4 (0.13%) Slack
Communications & Networking
1 546 (17.13%) Firewall
2 413 (12.95%) DNS
3 391 (12.26%) TCP/IP
4 382 (11.98%) WAN
5 375 (11.76%) LAN
6 342 (10.73%) DHCP
7 237 (7.43%) VPN
8 218 (6.84%) VoIP
9 210 (6.59%) Wireless
10 142 (4.45%) Internet
11 124 (3.89%) VLAN
12 119 (3.73%) SAN
12 119 (3.73%) Wi-Fi
13 110 (3.45%) Skype
14 91 (2.85%) Remote Desktop
15 67 (2.10%) Ethernet
16 64 (2.01%) Network Security
17 57 (1.79%) Unified Communications
18 44 (1.38%) Broadband
19 39 (1.22%) WLAN
Database & Business Intelligence
1 292 (9.16%) SQL Server
2 37 (1.16%) SQL Server 2012
3 34 (1.07%) Relational Database
4 29 (0.91%) MySQL
4 29 (0.91%) SQL Server 2008
5 27 (0.85%) MongoDB
6 21 (0.66%) SQL Server 2005
7 20 (0.63%) SQL Server Reporting Services
8 15 (0.47%) Big Data
8 15 (0.47%) Power BI
8 15 (0.47%) SQL Server 2017
8 15 (0.47%) SQL Server Integration Services
9 14 (0.44%) KDB
9 14 (0.44%) SQL Server 2014
10 13 (0.41%) Oracle BI EE
10 13 (0.41%) Oracle ODI
11 11 (0.35%) Amazon RDS
11 11 (0.35%) SQL Server 2016
12 8 (0.25%) NoSQL
13 6 (0.19%) SAP HANA
Development Applications
1 77 (2.42%) JIRA
2 31 (0.97%) Git (software)
3 11 (0.35%) Jenkins
4 10 (0.31%) Team Foundation Server
5 9 (0.28%) Bitbucket
5 9 (0.28%) Visual Studio
6 8 (0.25%) Octopus Deploy
6 8 (0.25%) TeamCity
7 7 (0.22%) Maven
8 5 (0.16%) Ant
8 5 (0.16%) fastlane
8 5 (0.16%) Gradle
8 5 (0.16%) Grunt
8 5 (0.16%) Postman
8 5 (0.16%) Subversion
9 4 (0.13%) GitLab
9 4 (0.13%) MSI
10 3 (0.094%) Bazaar
10 3 (0.094%) Vagrant
11 2 (0.063%) SoapUI
General
1 418 (13.11%) Finance
2 149 (4.67%) Telecoms
3 103 (3.23%) Banking
4 69 (2.16%) Marketing
5 68 (2.13%) Public Sector
6 65 (2.04%) Retail
7 64 (2.01%) Law
8 58 (1.82%) Legal
9 49 (1.54%) Financial Institution
10 42 (1.32%) French Language
11 41 (1.29%) German Language
12 40 (1.25%) Electronics
12 40 (1.25%) Manufacturing
13 38 (1.19%) Front Office
14 32 (1.00%) Back Office
15 27 (0.85%) Investment Banking
16 26 (0.82%) Advertising
16 26 (0.82%) Spanish Language
17 24 (0.75%) Billing
18 19 (0.60%) Games
Libraries, Frameworks & Software Standards
1 68 (2.13%) XML
2 55 (1.73%) .NET
3 50 (1.57%) FIX Protocol
4 42 (1.32%) HTML
5 35 (1.10%) Web Services
6 30 (0.94%) CSS
7 24 (0.75%) LDAP
8 23 (0.72%) Spring
9 21 (0.66%) Node.js
10 20 (0.63%) Hibernate
11 19 (0.60%) EJB
11 19 (0.60%) Middleware
12 18 (0.56%) ASP.NET
13 17 (0.53%) REST
14 13 (0.41%) J2EE
14 13 (0.41%) Oracle Fusion
14 13 (0.41%) React
14 13 (0.41%) WebCenter
15 11 (0.35%) Software Packaging
16 10 (0.31%) AngularJS
Miscellaneous
1 184 (5.77%) Analytical Skills
2 159 (4.99%) Driving Licence
3 127 (3.98%) Self-Motivation
4 118 (3.70%) Data Centre
5 86 (2.70%) Management Information System
6 70 (2.20%) Video Conferencing
7 61 (1.91%) Hedge funds
8 52 (1.63%) Smartphone
9 50 (1.57%) iPhone
10 41 (1.29%) Blackberry
11 38 (1.19%) Client/Server
12 35 (1.10%) Replication
13 32 (1.00%) Enterprise Software
13 32 (1.00%) Fixed Income
13 32 (1.00%) iPad
14 31 (0.97%) User Experience
15 29 (0.91%) Equities
16 28 (0.88%) CCTV
17 25 (0.78%) Clustering
18 22 (0.69%) Derivative
Operating Systems
1 2,046 (64.18%) Windows
2 870 (27.29%) Windows Server
3 815 (25.56%) Windows 10
4 524 (16.44%) Windows 7
5 514 (16.12%) Linux
6 419 (13.14%) Windows Server 2012
7 270 (8.47%) Windows Server 2008
8 186 (5.83%) Unix
9 154 (4.83%) Windows 8
10 124 (3.89%) Apple iOS
11 95 (2.98%) Android
12 85 (2.67%) Mac OS X
13 77 (2.42%) Windows Server 2003
14 67 (2.10%) Mac OS
15 62 (1.94%) Windows XP
16 39 (1.22%) CentOS
16 39 (1.22%) Solaris
17 33 (1.04%) Red Hat Enterprise Linux
18 18 (0.56%) Ubuntu
19 9 (0.28%) Debian
Processes & Methodologies
1 619 (19.42%) ITIL
2 485 (15.21%) Problem-Solving
3 218 (6.84%) Infrastructure Engineering
4 173 (5.43%) Service Management
5 137 (4.30%) Change Management
6 126 (3.95%) Asset Management
7 116 (3.64%) Agile Software Development
8 112 (3.51%) Time Management
9 109 (3.42%) Service Delivery
10 103 (3.23%) Break/Fix
11 100 (3.14%) ITSM
11 100 (3.14%) Mentoring
12 98 (3.07%) DevOps
12 98 (3.07%) Mobile Device Management
13 97 (3.04%) Incident Management
14 92 (2.89%) Computer Science
15 90 (2.82%) Migration
16 87 (2.73%) Continuous Improvement
17 75 (2.35%) Disaster Recovery
18 73 (2.29%) Project Management
Programming Languages
1 551 (17.28%) SQL
2 254 (7.97%) PowerShell
3 175 (5.49%) Java
3 175 (5.49%) Python
4 101 (3.17%) Bash Shell
5 89 (2.79%) C#
6 84 (2.63%) JavaScript
7 65 (2.04%) Ruby
8 62 (1.94%) C
9 54 (1.69%) Perl
10 42 (1.32%) T-SQL
11 41 (1.29%) C++
12 39 (1.22%) Shell Script
13 27 (0.85%) VB
14 20 (0.63%) PL/SQL
15 17 (0.53%) Bourne shell
15 17 (0.53%) Korn
16 15 (0.47%) PHP
16 15 (0.47%) VBA
17 9 (0.28%) XPath
Qualifications
1 289 (9.07%) Microsoft Certification
2 272 (8.53%) Degree
3 193 (6.05%) Security Cleared
4 190 (5.96%) Cisco Certification
5 160 (5.02%) CCNA
6 157 (4.92%) MCSE
7 153 (4.80%) MCP
8 145 (4.55%) MCSA
9 99 (3.11%) SC Cleared
10 64 (2.01%) A+ Certification
11 63 (1.98%) CCNP
12 45 (1.41%) MCITP
13 40 (1.25%) ITIL Certification
14 30 (0.94%) DV Cleared
15 27 (0.85%) VMware Certified Professional (VCP)
16 26 (0.82%) DBS Check
17 24 (0.75%) Computer Science Degree
18 23 (0.72%) ITIL Foundation Certificate
19 21 (0.66%) JNCIS
20 20 (0.63%) MCTS
Quality Assurance & Compliance
1 377 (11.83%) SLA
2 62 (1.94%) QA
3 43 (1.35%) ISO/IEC 27001
4 15 (0.47%) ISO/IEC 20000
5 11 (0.35%) GDPR
6 10 (0.31%) PCI DSS
7 9 (0.28%) ISO 9001
8 8 (0.25%) Cyber Essentials
9 4 (0.13%) IEC 61131
10 3 (0.094%) EMIR
10 3 (0.094%) ISO 22301
10 3 (0.094%) MiFID
10 3 (0.094%) PMO
11 2 (0.063%) Cyber Essentials PLUS
11 2 (0.063%) Sarbanes-Oxley
12 1 (0.031%) Data Quality
12 1 (0.031%) HMG Security Policy Framework
12 1 (0.031%) ISO 14001
System Software
1 1,299 (40.75%) Active Directory
2 443 (13.90%) VMware Infrastructure
3 382 (11.98%) Hyper-V
4 92 (2.89%) VMware ESXi
5 77 (2.42%) XenApp
6 60 (1.88%) Docker
7 59 (1.85%) vSphere
8 55 (1.73%) Virtual Servers
9 53 (1.66%) XenDesktop
10 52 (1.63%) Virtual Machines
11 51 (1.60%) Firmware
12 30 (0.94%) Terminal Services
13 22 (0.69%) VirtualBox
14 15 (0.47%) BitLocker
14 15 (0.47%) VMware Workstation
15 13 (0.41%) Microsoft Virtual Server
16 12 (0.38%) NFS
16 12 (0.38%) Virtual Desktop
17 10 (0.31%) VMware Server
18 7 (0.22%) Microsoft App-V
Systems Management
1 267 (8.38%) SCCM
2 93 (2.92%) Microsoft Intune
3 65 (2.04%) Ansible
4 52 (1.63%) SCOM
5 49 (1.54%) WSUS
6 42 (1.32%) Opscode Chef
7 34 (1.07%) Puppet
8 32 (1.00%) Jamf Pro
9 27 (0.85%) McAfee ePO
10 22 (0.69%) Norton AntiVirus
10 22 (0.69%) vCenter Server
11 21 (0.66%) Kubernetes
12 20 (0.63%) Terraform
13 19 (0.60%) Backup Exec
14 18 (0.56%) Cisco Prime
15 16 (0.50%) Single Sign-On
16 14 (0.44%) AirWatch
16 14 (0.44%) Nagios
17 13 (0.41%) FortiGate
17 13 (0.41%) Oracle Enterprise Manager
Vendors
1 1,373 (43.07%) Microsoft
2 717 (22.49%) VMware
3 474 (14.87%) Cisco
4 298 (9.35%) Citrix
5 192 (6.02%) Apple
6 162 (5.08%) HP
7 155 (4.86%) Oracle
8 91 (2.85%) Dell
8 91 (2.85%) Veeam
9 86 (2.70%) ServiceNow
10 78 (2.45%) Juniper
10 78 (2.45%) Meraki
11 74 (2.32%) Bloomberg
12 59 (1.85%) Remedy
13 53 (1.66%) Reuters
14 50 (1.57%) Google
15 48 (1.51%) McAfee
15 48 (1.51%) NetApp
16 44 (1.38%) SolarWinds
17 43 (1.35%) Avaya