Period
to 18 October 2021

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 18 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 190 160 130
Rank change year-on-year -30 -30 +4
Permanent jobs requiring a Support Engineer 2,131 940 3,426
As % of all permanent jobs advertised in England 1.94% 2.13% 2.70%
As % of the Job Titles category 2.12% 2.25% 2.82%
Number of salaries quoted 1,876 854 2,942
10th Percentile £22,563 £23,750 £22,000
25th Percentile £26,250 £27,000 £25,750
Median annual salary (50th Percentile) £32,500 £35,000 £32,500
Median % change year-on-year -7.14% +7.69% -
75th Percentile £42,500 £45,000 £42,500
90th Percentile £52,500 £56,250 £53,750
UK median annual salary £32,500 £35,000 £32,500
% change year-on-year -7.14% +7.69% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 100,418 41,782 121,399
% of permanent IT jobs with a recognized job title 91.20% 94.88% 95.69%
Number of salaries quoted 70,584 35,256 98,968
10th Percentile £32,000 £32,500 £28,000
25th Percentile £41,750 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,000
Median % change year-on-year +4.55% +5.77% +4.00%
75th Percentile £76,250 £73,338 £70,000
90th Percentile £93,750 £90,000 £85,000
UK median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 18 October 2021.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -67 656 £38,500 -12.99% 132
South East -48 494 £33,000 -5.71% 185
North of England -1 340 £27,500 -15.38% 193
Midlands +26 264 £32,000 +10.34% 140
East of England -2 193 £29,500 -1.67% 89
South West -33 177 £29,250 -10.00% 79
Yorkshire -19 158 £27,500 -21.43% 56
North West -13 150 £28,500 -12.31% 112
East Midlands +28 149 £29,000 +10.48% 60
West Midlands -50 114 £33,500 +9.84% 80
North East -20 32 £26,000 -11.11% 25
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 October 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 1,236 (58.00%) Windows
2 992 (46.55%) Microsoft
3 965 (45.28%) Microsoft 365
4 913 (42.84%) Active Directory
5 673 (31.58%) Social Skills
6 627 (29.42%) Azure
7 602 (28.25%) Windows Server
8 478 (22.43%) VMware
9 430 (20.18%) Windows 10
10 349 (16.38%) Problem-Solving
11 344 (16.14%) SQL
12 333 (15.63%) Firewall
13 309 (14.50%) ITIL
14 307 (14.41%) VMware Infrastructure
15 298 (13.98%) DNS
16 287 (13.47%) Microsoft Office
17 271 (12.72%) Linux
18 247 (11.59%) PowerShell
19 243 (11.40%) DHCP
20 235 (11.03%) TCP/IP
21 223 (10.46%) MS Exchange
21 223 (10.46%) Hyper-V
22 221 (10.37%) Finance
23 209 (9.81%) Cisco
24 202 (9.48%) AWS
25 199 (9.34%) VPN
26 198 (9.29%) SLA
27 191 (8.96%) Infrastructure Engineering
28 190 (8.92%) SCCM
29 189 (8.87%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 223 (10.46%) MS Exchange
2 185 (8.68%) SharePoint
3 103 (4.83%) IIS
4 45 (2.11%) Exchange Server 2013
5 43 (2.02%) Exchange Server 2010
6 19 (0.89%) Exchange Server 2007
7 17 (0.80%) Confluence
8 12 (0.56%) Skype for Business
8 12 (0.56%) Tomcat
9 8 (0.38%) Apache
9 8 (0.38%) Exchange Server 2003
10 6 (0.28%) Blackberry Enterprise Server
10 6 (0.28%) WebLogic
11 3 (0.14%) CMS
11 3 (0.14%) Elasticsearch
12 2 (0.094%) nginx
12 2 (0.094%) WebSphere
12 2 (0.094%) WebSphere Application Server
12 2 (0.094%) WordPress
13 1 (0.047%) Umbraco
Applications
1 287 (13.47%) Microsoft Office
2 40 (1.88%) Microsoft Excel
3 21 (0.99%) Microsoft PowerPoint
4 8 (0.38%) AutoCAD
5 5 (0.23%) Photoshop
6 4 (0.19%) MS Visio
7 3 (0.14%) Spreadsheet
8 2 (0.094%) Adobe Creative Suite
8 2 (0.094%) SketchUp
Business Applications
1 12 (0.56%) Dynamics CRM
2 6 (0.28%) Dynamics NAV
3 3 (0.14%) Adobe Campaign
3 3 (0.14%) NetSuite
4 2 (0.094%) Carpe Diem
4 2 (0.094%) Dynamics AX
4 2 (0.094%) Dynamics GP
4 2 (0.094%) Eikon
4 2 (0.094%) Oracle Applications
4 2 (0.094%) Remedy ITSM
4 2 (0.094%) SAP Business ByDesign
4 2 (0.094%) SAP Business One
5 1 (0.047%) Elite 3E
5 1 (0.047%) IBM Planning Analytics
5 1 (0.047%) Oracle EBS
5 1 (0.047%) Summit
Cloud Services
1 965 (45.28%) Microsoft 365
2 627 (29.42%) Azure
3 202 (9.48%) AWS
4 125 (5.87%) Azure Active Directory
5 70 (3.28%) OneDrive
6 64 (3.00%) SaaS
7 42 (1.97%) Google Workspace
8 35 (1.64%) GCP
9 33 (1.55%) Mimecast
10 31 (1.45%) IaaS
11 24 (1.13%) Slack
12 21 (0.99%) PaaS
13 20 (0.94%) AWS CloudFormation
13 20 (0.94%) Power Platform
14 18 (0.84%) Dynamics 365
15 17 (0.80%) AWS Lambda
16 16 (0.75%) Amazon S3
16 16 (0.75%) PowerApps
16 16 (0.75%) Virtual Private Cloud
17 12 (0.56%) Amazon ECS
Communications & Networking
1 333 (15.63%) Firewall
2 298 (13.98%) DNS
3 243 (11.40%) DHCP
4 235 (11.03%) TCP/IP
5 199 (9.34%) VPN
6 175 (8.21%) LAN
7 172 (8.07%) WAN
8 105 (4.93%) Wi-Fi
9 98 (4.60%) VoIP
10 97 (4.55%) Wireless
11 90 (4.22%) VLAN
12 60 (2.82%) Internet
13 49 (2.30%) SAN
14 47 (2.21%) MPLS
15 43 (2.02%) Remote Desktop
16 31 (1.45%) Cisco IOS
17 30 (1.41%) Network Security
18 28 (1.31%) 4G
19 27 (1.27%) NAS
20 25 (1.17%) 5G
Database & Business Intelligence
1 179 (8.40%) SQL Server
2 42 (1.97%) MySQL
3 29 (1.36%) Amazon RDS
4 19 (0.89%) Relational Database
5 13 (0.61%) Oracle Database
6 12 (0.56%) SQL Server Reporting Services
7 11 (0.52%) SQL Server 2019
8 10 (0.47%) MongoDB
8 10 (0.47%) RDBMS
9 8 (0.38%) Azure SQL Database
10 7 (0.33%) NoSQL
11 6 (0.28%) PostgreSQL
12 5 (0.23%) Crystal Reports
13 4 (0.19%) Oracle Database 11g
14 3 (0.14%) Oracle Database 12c
14 3 (0.14%) Power BI
14 3 (0.14%) SQL Server 2012
14 3 (0.14%) SQL Server 2016
15 2 (0.094%) Neo4j
15 2 (0.094%) SQL Server Analysis Services
Development Applications
1 51 (2.39%) JIRA
2 17 (0.80%) GitLab
2 17 (0.80%) Octopus Deploy
3 16 (0.75%) TeamCity
4 12 (0.56%) VSS/SourceSafe
5 10 (0.47%) Git (software)
6 8 (0.38%) Browser DevTools
7 7 (0.33%) WinDbg
8 6 (0.28%) Fiddler
9 5 (0.23%) Jenkins
10 4 (0.19%) Android Studio
10 4 (0.19%) CircleCI
10 4 (0.19%) Eclipse
10 4 (0.19%) Visual Studio
10 4 (0.19%) Xcode
11 3 (0.14%) Travis CI
12 2 (0.094%) Oracle APEX
12 2 (0.094%) Oracle Forms
12 2 (0.094%) Sonatype Nexus
12 2 (0.094%) Subversion
General
1 673 (31.58%) Social Skills
2 221 (10.37%) Finance
3 123 (5.77%) Analytical Skills
4 88 (4.13%) Organisational Skills
5 70 (3.28%) Manufacturing
6 64 (3.00%) Telecoms
7 48 (2.25%) Retail
8 44 (2.06%) Banking
9 39 (1.83%) Public Sector
10 35 (1.64%) Legal
11 32 (1.50%) Law
12 26 (1.22%) Documentation Skills
13 18 (0.84%) Front Office
14 17 (0.80%) Inclusion and Diversity
15 16 (0.75%) Back Office
15 16 (0.75%) Games
16 15 (0.70%) Financial Institution
17 14 (0.66%) Investment Banking
18 11 (0.52%) Billing
19 10 (0.47%) Presentation Skills
Libraries, Frameworks & Software Standards
1 58 (2.72%) .NET
2 48 (2.25%) Web Services
3 29 (1.36%) XML
4 24 (1.13%) CSS
5 21 (0.99%) HTML
6 15 (0.70%) AngularJS
7 13 (0.61%) FIX Protocol
8 12 (0.56%) Node.js
9 11 (0.52%) ASP.NET
10 9 (0.42%) JSON
11 8 (0.38%) Elastic Stack
11 8 (0.38%) React
12 7 (0.33%) REST
13 6 (0.28%) 802.1X
13 6 (0.28%) Ajax
13 6 (0.28%) COM
13 6 (0.28%) GraphQL
13 6 (0.28%) RESTful
14 5 (0.23%) SOAP
14 5 (0.23%) WebRTC
Miscellaneous
1 113 (5.30%) Self-Motivation
2 85 (3.99%) Driving Licence
3 81 (3.80%) Data Centre
4 48 (2.25%) Clustering
5 44 (2.06%) Hedge funds
6 37 (1.74%) Management Information System
7 36 (1.69%) Video Conferencing
8 35 (1.64%) Smartphone
9 31 (1.45%) EPoS
10 28 (1.31%) iPhone
11 26 (1.22%) Replication
12 23 (1.08%) User Experience
13 19 (0.89%) iPad
14 17 (0.80%) Fat Client
14 17 (0.80%) Thin Client
15 15 (0.70%) Enterprise Software
16 14 (0.66%) CMDB
17 13 (0.61%) Blackberry
18 12 (0.56%) Linux Command Line
18 12 (0.56%) Social Media
Operating Systems
1 1,236 (58.00%) Windows
2 602 (28.25%) Windows Server
3 430 (20.18%) Windows 10
4 271 (12.72%) Linux
5 182 (8.54%) Windows Server 2012
6 143 (6.71%) Windows 7
7 125 (5.87%) Windows Server 2016
8 103 (4.83%) Windows Server 2019
9 92 (4.32%) Android
10 87 (4.08%) Windows Server 2008
11 66 (3.10%) Mac OS
12 51 (2.39%) Apple iOS
13 45 (2.11%) Unix
14 29 (1.36%) Windows 8
15 25 (1.17%) Mac OS X
16 20 (0.94%) Red Hat Enterprise Linux
17 12 (0.56%) Windows Server 2003
18 11 (0.52%) CentOS
18 11 (0.52%) Windows XP
19 8 (0.38%) Ubuntu
Processes & Methodologies
1 349 (16.38%) Problem-Solving
2 309 (14.50%) ITIL
3 191 (8.96%) Infrastructure Engineering
4 120 (5.63%) DevOps
5 88 (4.13%) Project Management
6 84 (3.94%) Service Delivery
7 80 (3.75%) Incident Management
8 79 (3.71%) Time Management
9 76 (3.57%) Migration
10 72 (3.38%) Project Delivery
11 71 (3.33%) Mentoring
12 67 (3.14%) Disaster Recovery
13 65 (3.05%) Service Management
14 64 (3.00%) ITSM
15 63 (2.96%) Agile Software Development
16 61 (2.86%) Computer Science
17 58 (2.72%) Asset Management
18 55 (2.58%) Root Cause Analysis
19 49 (2.30%) CRM
20 46 (2.16%) Cybersecurity
Programming Languages
1 344 (16.14%) SQL
2 247 (11.59%) PowerShell
3 102 (4.79%) Python
4 59 (2.77%) Java
4 59 (2.77%) JavaScript
5 57 (2.67%) C#
6 51 (2.39%) PHP
7 50 (2.35%) Bash Shell
8 38 (1.78%) Perl
9 26 (1.22%) C
10 18 (0.84%) Shell Script
11 16 (0.75%) T-SQL
11 16 (0.75%) VBScript
12 14 (0.66%) C++
13 6 (0.28%) TypeScript
14 4 (0.19%) Go
14 4 (0.19%) PL/SQL
14 4 (0.19%) Ruby
15 3 (0.14%) SOQL
16 2 (0.094%) XPath
Qualifications
1 167 (7.84%) Degree
2 137 (6.43%) Microsoft Certification
3 87 (4.08%) Cisco Certification
4 72 (3.38%) CCNA
5 52 (2.44%) MCSA
6 43 (2.02%) Security Cleared
7 38 (1.78%) DBS Check
8 34 (1.60%) MCSE
9 32 (1.50%) MCITP
10 31 (1.45%) MCP
11 28 (1.31%) SC Cleared
12 27 (1.27%) ITIL Foundation Certificate
13 23 (1.08%) CCNP
14 20 (0.94%) A+ Certification
14 20 (0.94%) Citrix Certification
15 19 (0.89%) ITIL Certification
16 18 (0.84%) Computer Science Degree
17 13 (0.61%) CISSP
18 12 (0.56%) HND
19 11 (0.52%) BPSS Clearance
Quality Assurance & Compliance
1 198 (9.29%) SLA
2 21 (0.99%) GDPR
3 16 (0.75%) Cyber Essentials
3 16 (0.75%) ISO/IEC 27001
4 10 (0.47%) QA
5 8 (0.38%) PCI DSS
6 2 (0.094%) HL7
6 2 (0.094%) PMO
7 1 (0.047%) NIST
7 1 (0.047%) Sarbanes-Oxley
System Software
1 913 (42.84%) Active Directory
2 307 (14.41%) VMware Infrastructure
3 223 (10.46%) Hyper-V
4 80 (3.75%) vSphere
5 60 (2.82%) XenApp
6 51 (2.39%) XenDesktop
7 47 (2.21%) Virtual Servers
7 47 (2.21%) VMware ESXi
8 39 (1.83%) Virtual Desktop
9 37 (1.74%) Virtual Machines
10 20 (0.94%) Docker
11 19 (0.89%) VMware Server
12 17 (0.80%) Terminal Services
13 12 (0.56%) Citrix Hypervisor
14 10 (0.47%) Microsoft Virtual Server
15 9 (0.42%) KVM
16 6 (0.28%) BitLocker
17 5 (0.23%) Firmware
17 5 (0.23%) RHEV
18 4 (0.19%) Terminal Server
Systems Management
1 190 (8.92%) SCCM
2 173 (8.12%) Microsoft Intune
3 36 (1.69%) Kubernetes
4 34 (1.60%) Terraform
5 30 (1.41%) Microsoft Clustering
6 26 (1.22%) Ansible
6 26 (1.22%) SCOM
7 25 (1.17%) Jamf Pro
7 25 (1.17%) Puppet
8 15 (0.70%) vCenter Server
8 15 (0.70%) WSUS
9 13 (0.61%) Single Sign-On
10 12 (0.56%) Cisco CUCM
11 9 (0.42%) Active Directory Federation Services
11 9 (0.42%) Grafana
11 9 (0.42%) Nagios
11 9 (0.42%) NetBackup
11 9 (0.42%) PowerCLI
12 8 (0.38%) ServiceCenter
13 7 (0.33%) AirWatch
Vendors
1 992 (46.55%) Microsoft
2 478 (22.43%) VMware
3 209 (9.81%) Cisco
4 189 (8.87%) Citrix
5 111 (5.21%) Apple
6 67 (3.14%) ServiceNow
6 67 (3.14%) Veeam
7 65 (3.05%) Oracle
8 55 (2.58%) HP
9 51 (2.39%) Meraki
10 46 (2.16%) Dell
11 39 (1.83%) Google
11 39 (1.83%) Salesforce.com
12 38 (1.78%) Bloomberg
13 35 (1.64%) SolarWinds
14 27 (1.27%) SAP
15 24 (1.13%) Sophos
16 22 (1.03%) Avaya
16 22 (1.03%) Juniper
16 22 (1.03%) Reuters