Period
to 14 May 2021

The median annual salary for a Support Engineer was £34,000 in advertised job vacancies in England during the 6 months to 14 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
14 May 2021
Same period 2020 Same period 2019
Rank 151 145 139
Rank change year-on-year -6 -6 -7
Permanent jobs requiring a Support Engineer 1,824 2,174 3,493
As % of all permanent jobs advertised in England 2.27% 2.42% 2.61%
As % of the Job Titles category 2.45% 2.54% 2.72%
Number of salaries quoted 1,389 1,890 3,031
10th Percentile £22,449 £23,000 £22,000
25th Percentile £26,250 £26,250 £25,750
Median annual salary (50th Percentile) £34,000 £32,500 £32,500
Median % change year-on-year +4.62% - -
75th Percentile £43,750 £42,500 £42,500
90th Percentile £55,000 £52,500 £55,000
UK median annual salary £34,000 £32,500 £32,500
% change year-on-year +4.62% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 74,449 85,448 128,430
% of permanent IT jobs with a recognized job title 92.65% 95.24% 96.04%
Number of salaries quoted 57,812 70,027 104,008
10th Percentile £32,000 £30,000 £28,569
25th Percentile £41,250 £39,733 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £73,750 £72,500 £70,000
90th Percentile £90,000 £88,750 £85,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 14 May 2021.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 14 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -72 472 £42,500 +21.43% 62
South East 0 428 £32,500 +8.33% 56
North of England +21 298 £30,000 -1.64% 37
Midlands +43 251 £31,500 +5.00% 36
South West -35 215 £28,000 -6.67% 24
North West +25 147 £32,500 -7.14% 8
West Midlands +30 139 £32,250 +7.50% 19
East of England +13 120 £34,000 +13.33% 23
East Midlands +42 110 £29,500 +7.27% 17
Yorkshire +8 100 £30,750 +2.50% 21
North East +21 51 £27,000 -10.74% 8
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 14 May 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 955 (52.36%) Microsoft
2 862 (47.26%) Windows
3 677 (37.12%) Active Directory
4 651 (35.69%) Microsoft 365
5 503 (27.58%) Azure
6 479 (26.26%) Social Skills
7 444 (24.34%) Windows Server
8 406 (22.26%) VMware
9 334 (18.31%) SQL
10 285 (15.63%) Cisco
11 266 (14.58%) Linux
12 257 (14.09%) Windows 10
13 252 (13.82%) Problem-Solving
14 249 (13.65%) VMware Infrastructure
15 241 (13.21%) Firewall
16 233 (12.77%) ITIL
17 225 (12.34%) DNS
18 213 (11.68%) MS Exchange
19 211 (11.57%) Citrix
20 199 (10.91%) Cisco Certification
21 196 (10.75%) Network+ Certification
22 195 (10.69%) Finance
23 189 (10.36%) CCNA
24 181 (9.92%) AWS
25 180 (9.87%) DHCP
26 177 (9.70%) Microsoft Office
27 175 (9.59%) Hyper-V
28 165 (9.05%) Oracle
29 159 (8.72%) TCP/IP
29 159 (8.72%) A+ Certification

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 213 (11.68%) MS Exchange
2 144 (7.89%) SharePoint
3 63 (3.45%) IIS
4 37 (2.03%) Exchange Server 2013
5 31 (1.70%) Exchange Server 2010
6 26 (1.43%) Skype for Business
7 18 (0.99%) Confluence
8 13 (0.71%) Elasticsearch
9 11 (0.60%) Exchange Server 2007
10 10 (0.55%) Tomcat
10 10 (0.55%) WordPress
11 7 (0.38%) Apache
12 4 (0.22%) Exchange Server 2003
12 4 (0.22%) WebLogic
13 3 (0.16%) Blackberry Enterprise Server
14 2 (0.11%) ColdFusion
14 2 (0.11%) JBoss
14 2 (0.11%) nginx
14 2 (0.11%) WebSphere
15 1 (0.055%) Moodle
Applications
1 177 (9.70%) Microsoft Office
2 29 (1.59%) Microsoft Excel
3 4 (0.22%) Microsoft PowerPoint
4 3 (0.16%) MS Visio
5 2 (0.11%) Adobe Creative Suite
5 2 (0.11%) AutoCAD
5 2 (0.11%) SketchUp
6 1 (0.055%) ALPHACAM
6 1 (0.055%) Quicktime
Business Applications
1 6 (0.33%) Dynamics AX
2 3 (0.16%) Dynamics CRM
2 3 (0.16%) Eikon
3 2 (0.11%) Dynamics NAV
3 2 (0.11%) Workfront
4 1 (0.055%) Dynamics GP
4 1 (0.055%) iTrent
4 1 (0.055%) Magento
4 1 (0.055%) MetaTrader
4 1 (0.055%) Postilion
4 1 (0.055%) Refinitiv Enterprise Platform
4 1 (0.055%) Remedy ITSM
4 1 (0.055%) Sage 200
4 1 (0.055%) Temenos T24
Cloud Services
1 651 (35.69%) Microsoft 365
2 503 (27.58%) Azure
3 181 (9.92%) AWS
4 102 (5.59%) Azure Active Directory
5 50 (2.74%) OneDrive
6 37 (2.03%) SaaS
7 30 (1.64%) IaaS
8 21 (1.15%) Mimecast
9 20 (1.10%) GCP
9 20 (1.10%) Google Workspace
10 18 (0.99%) PaaS
11 14 (0.77%) Power Platform
12 13 (0.71%) Cloud Computing
13 9 (0.49%) Dynamics 365
13 9 (0.49%) OpenShift
14 7 (0.38%) PowerApps
15 6 (0.33%) AWS CloudFormation
15 6 (0.33%) Dropbox
16 4 (0.22%) Slack
17 3 (0.16%) Salesforce Service Cloud
Communications & Networking
1 241 (13.21%) Firewall
2 225 (12.34%) DNS
3 180 (9.87%) DHCP
4 159 (8.72%) TCP/IP
5 143 (7.84%) WAN
6 134 (7.35%) LAN
7 125 (6.85%) VPN
8 67 (3.67%) VoIP
9 55 (3.02%) VLAN
10 54 (2.96%) SAN
11 49 (2.69%) Wireless
12 37 (2.03%) Skype
13 36 (1.97%) Wi-Fi
14 35 (1.92%) Remote Desktop
15 34 (1.86%) Internet
16 30 (1.64%) Network Security
17 27 (1.48%) WLAN
18 26 (1.43%) Cisco IOS
19 23 (1.26%) HTTP
20 17 (0.93%) MPLS
Database & Business Intelligence
1 124 (6.80%) SQL Server
2 35 (1.92%) MySQL
3 28 (1.54%) Amazon RDS
4 12 (0.66%) PostgreSQL
4 12 (0.66%) SQL Server Reporting Services
5 11 (0.60%) Relational Database
6 9 (0.49%) Azure SQL Database
6 9 (0.49%) NoSQL
7 7 (0.38%) Power BI
8 4 (0.22%) DB2
8 4 (0.22%) Oracle Database
9 3 (0.16%) RavenDB
9 3 (0.16%) SQL Server 2008
10 2 (0.11%) Data Warehouse
10 2 (0.11%) RDBMS
10 2 (0.11%) SQL Server 2016
11 1 (0.055%) Crystal Reports
11 1 (0.055%) DTS
11 1 (0.055%) FileMaker
11 1 (0.055%) GIS
Development Applications
1 53 (2.91%) JIRA
2 19 (1.04%) Jenkins
3 16 (0.88%) Git (software)
4 12 (0.66%) Fiddler
5 11 (0.60%) Maven
6 7 (0.38%) Cucumber
6 7 (0.38%) GitLab
7 4 (0.22%) Artifactory
7 4 (0.22%) SonarQube
7 4 (0.22%) Subversion
7 4 (0.22%) Team Foundation Server
8 3 (0.16%) Bitbucket Server
8 3 (0.16%) JMeter
8 3 (0.16%) MSI
8 3 (0.16%) SoapUI
8 3 (0.16%) Vagrant
8 3 (0.16%) Visual Studio
9 2 (0.11%) Bitbucket
10 1 (0.055%) Ant
10 1 (0.055%) Atlassian Bamboo
General
1 479 (26.26%) Social Skills
2 195 (10.69%) Finance
3 113 (6.20%) Analytical Skills
4 85 (4.66%) Multimedia
5 54 (2.96%) Public Sector
6 53 (2.91%) Banking
7 45 (2.47%) Organisational Skills
8 41 (2.25%) Telecoms
9 32 (1.75%) Law
10 31 (1.70%) Legal
11 28 (1.54%) Front Office
12 25 (1.37%) Retail
13 23 (1.26%) Investment Banking
14 17 (0.93%) Marketing
15 15 (0.82%) Games
15 15 (0.82%) Manufacturing
16 11 (0.60%) Military
17 9 (0.49%) German Language
18 8 (0.44%) Documentation Skills
18 8 (0.44%) Electronics
Libraries, Frameworks & Software Standards
1 60 (3.29%) .NET
2 36 (1.97%) Web Services
3 30 (1.64%) HTML
4 18 (0.99%) XML
5 13 (0.71%) JMS
6 11 (0.60%) COM
6 11 (0.60%) Spring
7 10 (0.55%) CSS
7 10 (0.55%) REST
7 10 (0.55%) RESTful
8 9 (0.49%) LDAP
9 7 (0.38%) Elastic Stack
9 7 (0.38%) RabbitMQ
9 7 (0.38%) SOAP
9 7 (0.38%) Spring Boot
10 5 (0.27%) ASP.NET
10 5 (0.27%) FIX Protocol
10 5 (0.27%) Kafka
10 5 (0.27%) XSD
11 4 (0.22%) LINQ
Miscellaneous
1 56 (3.07%) Self-Motivation
2 51 (2.80%) Data Centre
3 45 (2.47%) Driving Licence
4 43 (2.36%) Management Information System
5 35 (1.92%) Hedge funds
6 26 (1.43%) Clustering
7 25 (1.37%) Replication
8 22 (1.21%) Derivative
8 22 (1.21%) Equities
9 21 (1.15%) Foreign Exchange (FX)
9 21 (1.15%) Video Conferencing
10 19 (1.04%) Fixed Income
11 17 (0.93%) Public Cloud
12 16 (0.88%) iPhone
13 15 (0.82%) User Experience
14 14 (0.77%) Blackberry
15 12 (0.66%) Client/Server
16 10 (0.55%) Life Science
16 10 (0.55%) Mobile App
17 9 (0.49%) NHS
Operating Systems
1 862 (47.26%) Windows
2 444 (24.34%) Windows Server
3 266 (14.58%) Linux
4 257 (14.09%) Windows 10
5 109 (5.98%) Windows Server 2012
6 92 (5.04%) Windows 7
7 83 (4.55%) Windows Server 2016
8 73 (4.00%) Windows Server 2008
9 63 (3.45%) Android
10 50 (2.74%) Windows Server 2019
11 39 (2.14%) Mac OS
12 35 (1.92%) Unix
13 26 (1.43%) Windows 8
14 20 (1.10%) Apple iOS
15 14 (0.77%) Ubuntu
16 13 (0.71%) CentOS
17 11 (0.60%) Mac OS X
18 10 (0.55%) Debian
19 8 (0.44%) Windows Server 2003
20 7 (0.38%) VMS
Processes & Methodologies
1 252 (13.82%) Problem-Solving
2 233 (12.77%) ITIL
3 134 (7.35%) Cybersecurity
4 127 (6.96%) Infrastructure Engineering
5 115 (6.30%) Web Development
6 76 (4.17%) DevOps
7 61 (3.34%) Agile Software Development
8 52 (2.85%) Migration
9 49 (2.69%) Service Delivery
10 47 (2.58%) Time Management
11 46 (2.52%) Computer Science
12 43 (2.36%) Incident Management
13 42 (2.30%) Analytics
14 40 (2.19%) Asset Management
15 38 (2.08%) Mentoring
16 37 (2.03%) Continuous Improvement
17 36 (1.97%) Project Management
18 33 (1.81%) Change Management
18 33 (1.81%) Project Delivery
19 32 (1.75%) Service Management
Programming Languages
1 334 (18.31%) SQL
2 154 (8.44%) PowerShell
3 88 (4.82%) C#
4 83 (4.55%) Python
5 61 (3.34%) Java
6 38 (2.08%) Bash Shell
7 24 (1.32%) C
8 22 (1.21%) Perl
9 17 (0.93%) JavaScript
9 17 (0.93%) T-SQL
9 17 (0.93%) VBA
10 15 (0.82%) PHP
11 12 (0.66%) Ruby
12 11 (0.60%) RPG
12 11 (0.60%) RPG IV
13 9 (0.49%) Shell Script
14 8 (0.44%) XPath
15 6 (0.33%) Groovy
16 5 (0.27%) VB
17 4 (0.22%) VBScript
Qualifications
1 199 (10.91%) Cisco Certification
2 196 (10.75%) Network+ Certification
3 189 (10.36%) CCNA
4 159 (8.72%) A+ Certification
5 140 (7.68%) Degree
6 113 (6.20%) CIW
7 112 (6.14%) Microsoft Certification
8 93 (5.10%) Security Cleared
9 70 (3.84%) CompTIA Security+
10 68 (3.73%) Linux+ Certification
10 68 (3.73%) Server+ Certification
11 54 (2.96%) SC Cleared
12 49 (2.69%) MCSA
13 38 (2.08%) MCSE
14 26 (1.43%) CCNP
14 26 (1.43%) Citrix Certification
15 21 (1.15%) MCP
16 20 (1.10%) ITIL Certification
17 19 (1.04%) DV Cleared
18 17 (0.93%) Computer Science Degree
Quality Assurance & Compliance
1 105 (5.76%) SLA
2 14 (0.77%) QA
3 10 (0.55%) GDPR
3 10 (0.55%) ISO/IEC 27001
4 4 (0.22%) Cyber Essentials
4 4 (0.22%) Cyber Essentials PLUS
4 4 (0.22%) HL7
5 2 (0.11%) PCI DSS
6 1 (0.055%) PMO
6 1 (0.055%) Sarbanes-Oxley
System Software
1 677 (37.12%) Active Directory
2 249 (13.65%) VMware Infrastructure
3 175 (9.59%) Hyper-V
4 59 (3.23%) XenApp
5 56 (3.07%) vSphere
5 56 (3.07%) XenDesktop
6 52 (2.85%) VMware ESXi
7 43 (2.36%) Virtual Machines
8 25 (1.37%) Virtual Desktop
9 21 (1.15%) Docker
9 21 (1.15%) Virtual Servers
10 14 (0.77%) Citrix Hypervisor
11 12 (0.66%) VMware Workstation
12 10 (0.55%) VMware NSX
13 9 (0.49%) KVM
14 8 (0.44%) Microsoft Virtual Server
15 6 (0.33%) RHEV
16 5 (0.27%) DFS Replication
17 4 (0.22%) Terminal Services
18 3 (0.16%) Veritas Cluster Server
Systems Management
1 151 (8.28%) SCCM
2 82 (4.50%) Microsoft Intune
3 26 (1.43%) Kubernetes
4 25 (1.37%) vCenter Server
5 18 (0.99%) Ansible
6 16 (0.88%) NetBackup
6 16 (0.88%) SCOM
7 15 (0.82%) Microsoft Clustering
8 14 (0.77%) Terraform
9 13 (0.71%) WSUS
10 12 (0.66%) Puppet
11 10 (0.55%) Backup Exec
11 10 (0.55%) Opscode Chef
12 9 (0.49%) Jamf Pro
13 8 (0.44%) Grafana
13 8 (0.44%) Kibana
13 8 (0.44%) XenMobile
14 7 (0.38%) Nagios
14 7 (0.38%) Single Sign-On
15 6 (0.33%) Prometheus
Vendors
1 955 (52.36%) Microsoft
2 406 (22.26%) VMware
3 285 (15.63%) Cisco
4 211 (11.57%) Citrix
5 165 (9.05%) Oracle
6 65 (3.56%) Apple
7 61 (3.34%) Veeam
8 55 (3.02%) HP
9 36 (1.97%) ServiceNow
10 34 (1.86%) Symantec
11 33 (1.81%) Google
11 33 (1.81%) Meraki
12 28 (1.54%) Sophos
13 24 (1.32%) Red Hat
14 23 (1.26%) Dell
15 22 (1.21%) Salesforce.com
16 21 (1.15%) McAfee
17 20 (1.10%) Fortinet
17 20 (1.10%) Juniper
18 17 (0.93%) Sage