Period
to 28 May 2020

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 28 May 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 150 139 132
Rank change year-on-year -11 -7 -5
Permanent jobs requiring a Support Engineer 1,925 3,463 4,161
As % of all permanent jobs advertised in England 2.31% 2.60% 2.58%
As % of the Job Titles category 2.43% 2.71% 2.68%
Number of salaries quoted 1,702 3,062 3,835
Median annual salary £32,500 £32,500 £32,500
10th Percentile £23,250 £22,000 £21,250
90th Percentile £53,750 £55,000 £53,750
UK median annual salary £32,500 £32,500 £32,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 79,150 127,899 155,508
% of permanent IT jobs with a recognized job title 95.14% 96.04% 96.38%
Number of salaries quoted 64,075 102,520 127,234
Median annual salary £55,000 £52,000 £50,000
Median salary % change year-on-year +5.77% +4.00% +5.26%
10th Percentile £30,750 £28,500 £27,500
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £53,053 £50,000 £50,000
% change year-on-year +6.11% - +5.26%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 28 May 2020.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 28 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 736 £35,000 - 36
South East -9 488 £31,000 +3.33% 38
South West +20 234 £30,500 +5.17% 25
North of England -9 205 £30,500 +1.67% 23
Midlands +10 137 £30,000 - 25
East of England +3 122 £30,000 - 11
North West -1 110 £35,000 +10.41% 7
West Midlands +22 87 £30,000 - 11
Yorkshire +4 71 £30,000 - 11
East Midlands +20 49 £27,500 -5.17% 14
North East +27 24 £31,000 +3.33% 5
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 May 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 1,253 (65.09%) Windows
2 848 (44.05%) Microsoft
3 826 (42.91%) Active Directory
4 745 (38.70%) Office 365
5 581 (30.18%) Windows Server
6 485 (25.19%) Windows 10
7 465 (24.16%) VMware
8 365 (18.96%) Firewall
9 327 (16.99%) Azure
10 311 (16.16%) VMware Infrastructure
11 309 (16.05%) Cisco
12 287 (14.91%) SQL
13 286 (14.86%) Microsoft Office
13 286 (14.86%) Windows 7
14 284 (14.75%) ITIL
14 284 (14.75%) Linux
15 282 (14.65%) Problem-Solving
16 262 (13.61%) Windows Server 2012
17 260 (13.51%) TCP/IP
18 249 (12.94%) DNS
19 248 (12.88%) SLA
20 225 (11.69%) WAN
21 223 (11.58%) LAN
22 222 (11.53%) Hyper-V
23 219 (11.38%) Finance
24 211 (10.96%) MS Exchange
25 191 (9.92%) DHCP
26 188 (9.77%) Microsoft Certification
27 180 (9.35%) Windows Server 2016
28 173 (8.99%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 211 (10.96%) MS Exchange
2 153 (7.95%) SharePoint
3 81 (4.21%) Exchange Server 2010
4 76 (3.95%) Exchange Server 2013
5 45 (2.34%) IIS
5 45 (2.34%) Skype for Business
6 24 (1.25%) JBoss
7 19 (0.99%) Apache
8 17 (0.88%) Tomcat
9 12 (0.62%) Confluence
9 12 (0.62%) Exchange Server 2007
10 6 (0.31%) Elasticsearch
10 6 (0.31%) Exchange Server 2003
10 6 (0.31%) WebLogic
11 5 (0.26%) BizTalk Server
12 4 (0.21%) CMS
12 4 (0.21%) WebSphere
13 3 (0.16%) MQSeries
13 3 (0.16%) OpenStack
13 3 (0.16%) WildFly
Applications
1 286 (14.86%) Microsoft Office
2 66 (3.43%) Microsoft Excel
3 31 (1.61%) Microsoft PowerPoint
4 6 (0.31%) MS Visio
5 4 (0.21%) Microsoft Project
6 3 (0.16%) FileZilla
6 3 (0.16%) Photoshop
6 3 (0.16%) SOLIDWORKS
7 2 (0.10%) Adobe Premiere
7 2 (0.10%) Avid Media Composer
7 2 (0.10%) Final Cut Pro
7 2 (0.10%) Spreadsheet
8 1 (0.052%) Adobe Creative Suite
8 1 (0.052%) Houdini
8 1 (0.052%) Maya
8 1 (0.052%) Mozilla Thunderbird
8 1 (0.052%) NUKE
Business Applications
1 14 (0.73%) Dynamics CRM
2 6 (0.31%) NetSuite
2 6 (0.31%) Remedy ITSM
3 3 (0.16%) Documaker
3 3 (0.16%) Exchequer
3 3 (0.16%) Markit EDM
4 2 (0.10%) Dynamics AX
4 2 (0.10%) Dynamics NAV
4 2 (0.10%) Elite 3E
5 1 (0.052%) Eze OMS
5 1 (0.052%) Oracle EBS
5 1 (0.052%) Oracle EBS R12
5 1 (0.052%) Salerio
5 1 (0.052%) Salesforce.com CRM
5 1 (0.052%) Workfront
Cloud Services
1 745 (38.70%) Office 365
2 327 (16.99%) Azure
3 118 (6.13%) AWS
4 53 (2.75%) Azure Active Directory
5 37 (1.92%) SaaS
6 36 (1.87%) G Suite
7 24 (1.25%) OneDrive
8 20 (1.04%) GCP
9 16 (0.83%) Power Platform
10 13 (0.68%) Mimecast
11 8 (0.42%) IaaS
11 8 (0.42%) PaaS
12 7 (0.36%) Cloud Computing
13 6 (0.31%) Dynamics 365
13 6 (0.31%) GitHub
14 4 (0.21%) Boomi
15 3 (0.16%) Amazon EC2
15 3 (0.16%) AWS CloudFormation
15 3 (0.16%) CloudFront
15 3 (0.16%) Serverless
Communications & Networking
1 365 (18.96%) Firewall
2 260 (13.51%) TCP/IP
3 249 (12.94%) DNS
4 225 (11.69%) WAN
5 223 (11.58%) LAN
6 191 (9.92%) DHCP
7 143 (7.43%) VPN
8 130 (6.75%) Wireless
9 119 (6.18%) VoIP
10 80 (4.16%) Wi-Fi
11 78 (4.05%) VLAN
12 71 (3.69%) Internet
13 68 (3.53%) SAN
14 66 (3.43%) Skype
15 65 (3.38%) Remote Desktop
16 32 (1.66%) Wireshark
17 31 (1.61%) Network Security
18 30 (1.56%) Cisco ASA
19 27 (1.40%) Unified Communications
20 25 (1.30%) WLAN
Database & Business Intelligence
1 161 (8.36%) SQL Server
2 27 (1.40%) SQL Server 2008
3 23 (1.19%) MySQL
4 21 (1.09%) SQL Server 2012
5 18 (0.94%) MongoDB
6 14 (0.73%) SQL Server Reporting Services
7 13 (0.68%) Power BI
8 11 (0.57%) Amazon RDS
8 11 (0.57%) Big Data
8 11 (0.57%) SQL Server 2017
9 10 (0.52%) Relational Database
10 7 (0.36%) SQL Server 2014
11 6 (0.31%) Data Warehouse
11 6 (0.31%) NoSQL
12 4 (0.21%) SQL Server 2016
13 3 (0.16%) CouchDB
13 3 (0.16%) DB2
13 3 (0.16%) Oracle BI EE
13 3 (0.16%) PostgreSQL
13 3 (0.16%) QlikView
Development Applications
1 45 (2.34%) JIRA
2 18 (0.94%) Jenkins
3 15 (0.78%) Git (software)
4 11 (0.57%) Octopus Deploy
5 8 (0.42%) Team Foundation Server
6 6 (0.31%) Visual Studio
7 5 (0.26%) MSI
8 4 (0.21%) Bazaar
8 4 (0.21%) TeamCity
9 3 (0.16%) Bitbucket
9 3 (0.16%) GitLab
9 3 (0.16%) Subversion
10 2 (0.10%) Atlassian Bamboo
10 2 (0.10%) Charles Proxy
10 2 (0.10%) Postman
10 2 (0.10%) SQL Server Management Studio (SSMS)
10 2 (0.10%) Xcode
11 1 (0.052%) Firebug
11 1 (0.052%) Selenium
11 1 (0.052%) Sonatype Nexus
General
1 219 (11.38%) Finance
2 84 (4.36%) Telecoms
3 49 (2.55%) Retail
4 46 (2.39%) Public Sector
5 43 (2.23%) Banking
6 42 (2.18%) Legal
7 31 (1.61%) Law
8 30 (1.56%) Manufacturing
9 26 (1.35%) Marketing
10 24 (1.25%) Back Office
11 22 (1.14%) Front Office
12 16 (0.83%) Advertising
13 14 (0.73%) Financial Institution
14 13 (0.68%) German Language
15 11 (0.57%) Electronics
16 10 (0.52%) Games
16 10 (0.52%) Investment Banking
17 9 (0.47%) French Language
18 8 (0.42%) Pharmaceutical
19 7 (0.36%) Billing
Libraries, Frameworks & Software Standards
1 40 (2.08%) XML
2 30 (1.56%) .NET
3 26 (1.35%) HTML
4 20 (1.04%) WebSockets
5 17 (0.88%) Web Services
6 15 (0.78%) FIX Protocol
7 14 (0.73%) Node.js
8 13 (0.68%) CSS
8 13 (0.68%) EJB
8 13 (0.68%) Hibernate
8 13 (0.68%) Spring
9 11 (0.57%) HTML5
10 10 (0.52%) 802.1X
10 10 (0.52%) LDAP
10 10 (0.52%) SailPoint
11 8 (0.42%) WebRTC
12 7 (0.36%) ASP.NET
12 7 (0.36%) Software Packaging
13 5 (0.26%) Middleware
13 5 (0.26%) REST
Miscellaneous
1 116 (6.03%) Analytical Skills
2 85 (4.42%) Data Centre
3 80 (4.16%) Driving Licence
4 64 (3.32%) Self-Motivation
5 51 (2.65%) Video Conferencing
6 46 (2.39%) Management Information System
7 34 (1.77%) iPhone
8 24 (1.25%) Smartphone
9 22 (1.14%) CCTV
10 21 (1.09%) iPad
11 20 (1.04%) CMDB
11 20 (1.04%) User Experience
12 19 (0.99%) Enterprise Storage
13 18 (0.94%) Replication
14 16 (0.83%) Enterprise Software
15 14 (0.73%) Algorithms
15 14 (0.73%) Client/Server
16 12 (0.62%) Blackberry
16 12 (0.62%) Clustering
16 12 (0.62%) Hedge funds
Operating Systems
1 1,253 (65.09%) Windows
2 581 (30.18%) Windows Server
3 485 (25.19%) Windows 10
4 286 (14.86%) Windows 7
5 284 (14.75%) Linux
6 262 (13.61%) Windows Server 2012
7 180 (9.35%) Windows Server 2016
8 149 (7.74%) Windows Server 2008
9 90 (4.68%) Apple iOS
10 76 (3.95%) Windows 8
11 62 (3.22%) Unix
12 61 (3.17%) Windows Server 2019
13 53 (2.75%) Android
14 52 (2.70%) Mac OS
15 50 (2.60%) Mac OS X
16 39 (2.03%) Windows XP
17 29 (1.51%) Windows Server 2003
18 27 (1.40%) CentOS
18 27 (1.40%) Red Hat Enterprise Linux
19 16 (0.83%) Ubuntu
Processes & Methodologies
1 284 (14.75%) ITIL
2 282 (14.65%) Problem-Solving
3 173 (8.99%) Infrastructure Engineering
4 83 (4.31%) Service Management
5 78 (4.05%) Break/Fix
6 69 (3.58%) Change Management
7 68 (3.53%) Asset Management
8 66 (3.43%) Incident Management
9 61 (3.17%) Service Delivery
10 60 (3.12%) Agile Software Development
11 58 (3.01%) DevOps
12 57 (2.96%) Computer Science
13 52 (2.70%) ITSM
13 52 (2.70%) Time Management
14 50 (2.60%) Analytics
14 50 (2.60%) Mentoring
14 50 (2.60%) Migration
14 50 (2.60%) Mobile Device Management
14 50 (2.60%) Root Cause Analysis
15 48 (2.49%) Problem Management
Programming Languages
1 287 (14.91%) SQL
2 156 (8.10%) PowerShell
3 101 (5.25%) Python
4 87 (4.52%) Java
5 69 (3.58%) Bash Shell
6 55 (2.86%) JavaScript
7 49 (2.55%) C#
8 38 (1.97%) Perl
9 31 (1.61%) C
10 30 (1.56%) T-SQL
11 27 (1.40%) C++
12 22 (1.14%) Ruby
13 15 (0.78%) PHP
14 14 (0.73%) Shell Script
15 10 (0.52%) VB
16 6 (0.31%) AppleScript
16 6 (0.31%) PHP 5
16 6 (0.31%) PL/SQL
16 6 (0.31%) VBScript
17 2 (0.10%) Go
Qualifications
1 188 (9.77%) Microsoft Certification
2 127 (6.60%) Cisco Certification
2 127 (6.60%) Security Cleared
3 125 (6.49%) Degree
4 113 (5.87%) MCSE
5 110 (5.71%) CCNA
5 110 (5.71%) MCSA
6 97 (5.04%) MCP
7 91 (4.73%) SC Cleared
8 47 (2.44%) CCNP
9 36 (1.87%) A+ Certification
10 26 (1.35%) ITIL Certification
11 25 (1.30%) MCITP
12 24 (1.25%) VMware Certified Professional (VCP)
13 21 (1.09%) Computer Science Degree
14 19 (0.99%) DV Cleared
15 12 (0.62%) DBS Check
15 12 (0.62%) MCTS
16 11 (0.57%) CISA
16 11 (0.57%) JNCIA
Quality Assurance & Compliance
1 248 (12.88%) SLA
2 22 (1.14%) ISO/IEC 27001
3 20 (1.04%) QA
4 9 (0.47%) GDPR
5 6 (0.31%) PCI DSS
6 5 (0.26%) ISO/IEC 20000
7 4 (0.21%) ISO 22301
8 3 (0.16%) Cyber Essentials
8 3 (0.16%) ISO 9001
9 2 (0.10%) Cyber Essentials PLUS
10 1 (0.052%) HMG Security Policy Framework
10 1 (0.052%) ISO 14001
10 1 (0.052%) PMO
10 1 (0.052%) Sarbanes-Oxley
System Software
1 826 (42.91%) Active Directory
2 311 (16.16%) VMware Infrastructure
3 222 (11.53%) Hyper-V
4 68 (3.53%) VMware ESXi
5 42 (2.18%) vSphere
6 40 (2.08%) Docker
7 39 (2.03%) Virtual Servers
8 38 (1.97%) Virtual Machines
9 29 (1.51%) XenApp
10 21 (1.09%) XenDesktop
11 16 (0.83%) Microsoft Virtual Server
11 16 (0.83%) VMware Workstation
12 15 (0.78%) Firmware
13 13 (0.68%) Virtual Desktop
14 12 (0.62%) VirtualBox
15 10 (0.52%) BitLocker
16 9 (0.47%) VMware Server
17 8 (0.42%) Microsoft App-V
18 7 (0.36%) Terminal Services
19 5 (0.26%) Terminal Server
Systems Management
1 164 (8.52%) SCCM
2 48 (2.49%) Microsoft Intune
3 38 (1.97%) WSUS
4 32 (1.66%) Ansible
5 30 (1.56%) SCOM
6 23 (1.19%) Backup Exec
7 20 (1.04%) Cisco Prime
7 20 (1.04%) McAfee ePO
8 19 (0.99%) Jamf Pro
9 18 (0.94%) Opscode Chef
10 16 (0.83%) Kubernetes
11 15 (0.78%) Terraform
12 13 (0.68%) Puppet
13 12 (0.62%) Nagios
13 12 (0.62%) vCenter Server
14 11 (0.57%) Nessus
14 11 (0.57%) Norton AntiVirus
15 9 (0.47%) FortiGate
15 9 (0.47%) Kibana
15 9 (0.47%) Symantec Endpoint Protection
Vendors
1 848 (44.05%) Microsoft
2 465 (24.16%) VMware
3 309 (16.05%) Cisco
4 170 (8.83%) Citrix
5 127 (6.60%) HP
6 106 (5.51%) Apple
7 86 (4.47%) Veeam
8 70 (3.64%) Dell
9 61 (3.17%) Meraki
10 57 (2.96%) Oracle
11 42 (2.18%) Google
12 38 (1.97%) Juniper
13 36 (1.87%) McAfee
14 35 (1.82%) SolarWinds
15 33 (1.71%) ServiceNow
16 31 (1.61%) Symantec
17 27 (1.40%) Bloomberg
18 26 (1.35%) Red Hat
19 23 (1.19%) Palo Alto
19 23 (1.19%) Reuters