Period
to 23 September 2020

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in England during the 6 months to 23 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
23 Sep 2020
Same period 2019 Same period 2018
Rank 173 134 128
Rank change year-on-year -39 -6 +14
Permanent jobs requiring a Support Engineer 913 3,351 4,080
As % of all permanent jobs advertised in England 2.01% 2.59% 2.65%
As % of the Job Titles category 2.12% 2.70% 2.75%
Number of salaries quoted 875 2,946 3,727
Median annual salary £35,000 £32,500 £32,500
Median salary % change year-on-year +7.69% - +4.84%
10th Percentile £23,800 £22,500 £21,250
90th Percentile £57,800 £54,375 £52,500
UK median annual salary £35,000 £32,500 £32,000
% change year-on-year +7.69% +1.56% +3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 43,086 123,927 148,192
% of permanent IT jobs with a recognized job title 94.72% 95.80% 96.10%
Number of salaries quoted 35,525 99,545 120,321
Median annual salary £55,000 £51,000 £50,000
Median salary % change year-on-year +7.84% +2.00% +3.09%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 23 September 2020.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 23 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -52 311 £45,000 +28.57% 51
South East -8 255 £35,000 +14.75% 77
North of England -7 115 £32,500 +8.33% 67
South West -8 110 £32,500 +8.33% 31
East of England +38 61 £30,000 -9.09% 23
Midlands -12 58 £29,000 -3.33% 31
Yorkshire +33 53 £35,000 +16.67% 24
North West -18 40 £32,500 +10.17% 38
West Midlands -4 39 £30,500 - 18
North East +31 22 £28,000 -20.00% 5
East Midlands +5 19 £27,500 -5.17% 13
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 September 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 537 (58.82%) Windows
2 407 (44.58%) Microsoft
3 380 (41.62%) Active Directory
4 367 (40.20%) Office 365
5 273 (29.90%) VMware
6 257 (28.15%) Windows Server
7 239 (26.18%) Azure
8 174 (19.06%) SQL
9 168 (18.40%) VMware Infrastructure
9 168 (18.40%) Windows 10
10 160 (17.52%) ITIL
11 154 (16.87%) Linux
12 146 (15.99%) Firewall
13 141 (15.44%) PowerShell
14 140 (15.33%) Cisco
15 125 (13.69%) Finance
16 123 (13.47%) Microsoft Office
17 118 (12.92%) DNS
17 118 (12.92%) Citrix
18 111 (12.16%) Problem-Solving
19 106 (11.61%) TCP/IP
20 105 (11.50%) Hyper-V
21 101 (11.06%) SQL Server
22 100 (10.95%) DHCP
23 98 (10.73%) SharePoint
23 98 (10.73%) AWS
24 97 (10.62%) MS Exchange
25 96 (10.51%) Infrastructure Engineering
26 90 (9.86%) SLA
27 88 (9.64%) Windows 7

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (10.73%) SharePoint
2 97 (10.62%) MS Exchange
3 61 (6.68%) IIS
4 33 (3.61%) Exchange Server 2010
5 29 (3.18%) Exchange Server 2013
6 28 (3.07%) Skype for Business
7 10 (1.10%) Apache
7 10 (1.10%) Confluence
8 8 (0.88%) Elasticsearch
9 7 (0.77%) Exchange Server 2007
10 5 (0.55%) Tomcat
10 5 (0.55%) WebLogic
11 4 (0.44%) Blackberry Enterprise Server
11 4 (0.44%) CloudStack
11 4 (0.44%) OpenStack
12 3 (0.33%) CMS
12 3 (0.33%) MQSeries
12 3 (0.33%) nginx
12 3 (0.33%) SharePoint 2013
12 3 (0.33%) WebSphere
Applications
1 123 (13.47%) Microsoft Office
2 29 (3.18%) Microsoft Excel
3 5 (0.55%) Microsoft Project
4 4 (0.44%) Microsoft PowerPoint
5 1 (0.11%) Abaqus
5 1 (0.11%) Adobe Creative Suite
5 1 (0.11%) MS Visio
5 1 (0.11%) Photoshop
Business Applications
1 14 (1.53%) Dynamics CRM
2 7 (0.77%) NetSuite
3 3 (0.33%) Dynamics AX
3 3 (0.33%) Markit EDM
4 1 (0.11%) Endur
4 1 (0.11%) Primavera
4 1 (0.11%) Remedy ITSM
4 1 (0.11%) Salerio
Cloud Services
1 367 (40.20%) Office 365
2 239 (26.18%) Azure
3 98 (10.73%) AWS
4 40 (4.38%) Azure Active Directory
5 39 (4.27%) SaaS
6 32 (3.50%) Cloud Computing
7 20 (2.19%) OneDrive
8 19 (2.08%) IaaS
9 15 (1.64%) PaaS
10 12 (1.31%) Mimecast
11 11 (1.20%) GCP
12 10 (1.10%) G Suite
13 9 (0.99%) Dynamics 365
13 9 (0.99%) Power Platform
14 6 (0.66%) PowerApps
15 4 (0.44%) Boomi
16 2 (0.22%) Amazon EC2
16 2 (0.22%) GitHub
16 2 (0.22%) Google Analytics
16 2 (0.22%) Power Automate
Communications & Networking
1 146 (15.99%) Firewall
2 118 (12.92%) DNS
3 106 (11.61%) TCP/IP
4 100 (10.95%) DHCP
5 66 (7.23%) WAN
6 62 (6.79%) LAN
7 60 (6.57%) VPN
8 43 (4.71%) VoIP
9 41 (4.49%) SAN
9 41 (4.49%) Wireless
10 35 (3.83%) Skype
11 27 (2.96%) Remote Desktop
12 26 (2.85%) VLAN
13 24 (2.63%) Internet
13 24 (2.63%) Network Security
14 22 (2.41%) Wi-Fi
15 17 (1.86%) BGP
15 17 (1.86%) NetScaler
16 15 (1.64%) MPLS
17 13 (1.42%) Unified Communications
Database & Business Intelligence
1 101 (11.06%) SQL Server
2 24 (2.63%) MySQL
3 17 (1.86%) Azure SQL Database
4 13 (1.42%) Amazon RDS
5 11 (1.20%) SQL Server 2012
6 9 (0.99%) PostgreSQL
7 6 (0.66%) SQL Server 2008
8 5 (0.55%) Big Data
8 5 (0.55%) MongoDB
8 5 (0.55%) NoSQL
8 5 (0.55%) Power BI
8 5 (0.55%) SQL Server Reporting Services
9 4 (0.44%) Data Warehouse
9 4 (0.44%) Oracle Database
9 4 (0.44%) Oracle Database 11g
9 4 (0.44%) Relational Database
9 4 (0.44%) SQL Server 2016
10 3 (0.33%) QlikView
10 3 (0.33%) SQL Server 2017
11 2 (0.22%) Blockchain
Development Applications
1 29 (3.18%) JIRA
2 18 (1.97%) Git (software)
3 15 (1.64%) Jenkins
4 6 (0.66%) Octopus Deploy
5 4 (0.44%) Vagrant
5 4 (0.44%) Visual Studio Team System
6 3 (0.33%) Bitbucket Server
6 3 (0.33%) Subversion
6 3 (0.33%) Visual Studio
7 2 (0.22%) Bitbucket
7 2 (0.22%) Charles Proxy
7 2 (0.22%) SQL Server Management Studio (SSMS)
7 2 (0.22%) Xcode
8 1 (0.11%) Ant
8 1 (0.11%) Atlassian Bamboo
8 1 (0.11%) Eclipse
8 1 (0.11%) Firebug
8 1 (0.11%) Maven
8 1 (0.11%) Sonatype Nexus
8 1 (0.11%) TeamCity
General
1 125 (13.69%) Finance
2 44 (4.82%) Telecoms
3 33 (3.61%) Banking
4 29 (3.18%) Public Sector
5 22 (2.41%) Marketing
6 21 (2.30%) Manufacturing
7 20 (2.19%) Front Office
7 20 (2.19%) Legal
8 18 (1.97%) Law
9 16 (1.75%) Investment Banking
9 16 (1.75%) Retail
10 13 (1.42%) Electronics
11 8 (0.88%) Financial Institution
12 7 (0.77%) Military
13 6 (0.66%) German Language
14 5 (0.55%) Back Office
14 5 (0.55%) Norwegian Language
15 4 (0.44%) French Language
16 3 (0.33%) Advertising
17 2 (0.22%) Games
Libraries, Frameworks & Software Standards
1 47 (5.15%) .NET
2 16 (1.75%) HTML
3 13 (1.42%) CSS
4 11 (1.20%) XML
5 9 (0.99%) Web Services
5 9 (0.99%) WebRTC
5 9 (0.99%) XMPP
6 7 (0.77%) LAMP
7 6 (0.66%) Middleware
7 6 (0.66%) SailPoint
8 5 (0.55%) 802.1X
9 4 (0.44%) FIX Protocol
9 4 (0.44%) LDAP
10 3 (0.33%) ASP.NET
10 3 (0.33%) GStreamer
10 3 (0.33%) JSON
10 3 (0.33%) PostGIS
10 3 (0.33%) React
11 2 (0.22%) REST
11 2 (0.22%) WebSockets
Miscellaneous
1 42 (4.60%) Data Centre
2 39 (4.27%) Analytical Skills
3 27 (2.96%) Self-Motivation
4 23 (2.52%) Management Information System
5 22 (2.41%) Driving Licence
5 22 (2.41%) Hedge funds
6 20 (2.19%) User Experience
7 19 (2.08%) Equities
8 18 (1.97%) Fixed Income
9 17 (1.86%) Derivative
10 16 (1.75%) Foreign Exchange (FX)
11 15 (1.64%) iPhone
12 14 (1.53%) Clustering
13 13 (1.42%) Video Conferencing
14 9 (0.99%) PKI
15 8 (0.88%) Blackberry
15 8 (0.88%) Smartphone
16 7 (0.77%) Algorithms
16 7 (0.77%) Blog
17 6 (0.66%) Enterprise Software
Operating Systems
1 537 (58.82%) Windows
2 257 (28.15%) Windows Server
3 168 (18.40%) Windows 10
4 154 (16.87%) Linux
5 88 (9.64%) Windows 7
6 68 (7.45%) Windows Server 2012
7 60 (6.57%) Windows Server 2016
8 49 (5.37%) Windows Server 2008
9 39 (4.27%) Windows Server 2019
10 38 (4.16%) Android
11 35 (3.83%) Unix
12 25 (2.74%) Apple iOS
12 25 (2.74%) Windows 8
13 16 (1.75%) Red Hat Enterprise Linux
13 16 (1.75%) Ubuntu
14 14 (1.53%) Mac OS
15 12 (1.31%) Mac OS X
16 9 (0.99%) Windows XP
17 8 (0.88%) Windows Server 2003
18 6 (0.66%) Data ONTAP
Processes & Methodologies
1 160 (17.52%) ITIL
2 111 (12.16%) Problem-Solving
3 96 (10.51%) Infrastructure Engineering
4 41 (4.49%) Asset Management
4 41 (4.49%) Service Delivery
5 33 (3.61%) Agile Software Development
5 33 (3.61%) Migration
6 31 (3.40%) Computer Science
7 28 (3.07%) DevOps
8 27 (2.96%) ITSM
9 26 (2.85%) Problem Management
10 25 (2.74%) Analytics
11 23 (2.52%) Root Cause Analysis
12 22 (2.41%) Business Intelligence
13 21 (2.30%) Artificial Intelligence
13 21 (2.30%) CRM
13 21 (2.30%) Incident Management
14 20 (2.19%) Cybersecurity
14 20 (2.19%) Mobile Device Management
15 19 (2.08%) Change Management
Programming Languages
1 174 (19.06%) SQL
2 141 (15.44%) PowerShell
3 55 (6.02%) Python
4 44 (4.82%) C#
5 36 (3.94%) Bash Shell
6 33 (3.61%) C
7 28 (3.07%) JavaScript
8 19 (2.08%) Perl
8 19 (2.08%) T-SQL
9 17 (1.86%) PHP
10 13 (1.42%) C++
11 12 (1.31%) Java
11 12 (1.31%) Shell Script
12 7 (0.77%) VBScript
13 6 (0.66%) VB
14 4 (0.44%) Ruby
15 3 (0.33%) MATLAB
16 2 (0.22%) DataFlex
16 2 (0.22%) Groovy
16 2 (0.22%) XQuery
Qualifications
1 73 (8.00%) Security Cleared
2 71 (7.78%) Microsoft Certification
3 70 (7.67%) Degree
4 62 (6.79%) SC Cleared
5 59 (6.46%) Cisco Certification
6 55 (6.02%) CCNA
7 46 (5.04%) MCSA
8 33 (3.61%) MCSE
9 29 (3.18%) ITIL Certification
10 27 (2.96%) MCP
11 25 (2.74%) CCNP
12 21 (2.30%) VMware Certified Professional (VCP)
13 15 (1.64%) Computer Science Degree
14 11 (1.20%) A+ Certification
14 11 (1.20%) MCITP
15 10 (1.10%) DV Cleared
16 8 (0.88%) DBS Check
17 6 (0.66%) CISA
17 6 (0.66%) MCDST
17 6 (0.66%) VCAP
Quality Assurance & Compliance
1 90 (9.86%) SLA
2 7 (0.77%) ISO/IEC 27001
3 5 (0.55%) QA
4 4 (0.44%) GDPR
5 3 (0.33%) PCI DSS
6 2 (0.22%) ISO 9000
7 1 (0.11%) PMO
System Software
1 380 (41.62%) Active Directory
2 168 (18.40%) VMware Infrastructure
3 105 (11.50%) Hyper-V
4 39 (4.27%) vSphere
5 25 (2.74%) VMware ESXi
6 22 (2.41%) XenApp
7 17 (1.86%) Virtual Servers
8 13 (1.42%) XenDesktop
9 12 (1.31%) Docker
9 12 (1.31%) Microsoft Virtual Server
10 11 (1.20%) Terminal Server
10 11 (1.20%) Virtual Machines
11 9 (0.99%) Citrix Hypervisor
12 8 (0.88%) Firmware
12 8 (0.88%) Virtual Desktop
13 5 (0.55%) KVM
14 4 (0.44%) Oracle RAC
15 3 (0.33%) BitLocker
15 3 (0.33%) vCloud
15 3 (0.33%) VMware Workstation
Systems Management
1 68 (7.45%) SCCM
2 29 (3.18%) Microsoft Intune
3 17 (1.86%) Backup Exec
4 16 (1.75%) Cisco CUCM
5 13 (1.42%) Ansible
5 13 (1.42%) SCOM
5 13 (1.42%) WSUS
6 10 (1.10%) FortiGate
6 10 (1.10%) Terraform
7 9 (0.99%) Single Sign-On
8 8 (0.88%) Nessus
9 7 (0.77%) Nagios
9 7 (0.77%) Packer
9 7 (0.77%) Puppet
10 6 (0.66%) Cisco Prime
10 6 (0.66%) Grafana
10 6 (0.66%) vCenter Server
11 4 (0.44%) Jamf Pro
11 4 (0.44%) Kubernetes
11 4 (0.44%) XenMobile
Vendors
1 407 (44.58%) Microsoft
2 273 (29.90%) VMware
3 140 (15.33%) Cisco
4 118 (12.92%) Citrix
5 55 (6.02%) HP
6 47 (5.15%) Dell
7 35 (3.83%) Apple
8 34 (3.72%) Veeam
9 27 (2.96%) SolarWinds
10 22 (2.41%) ServiceNow
11 20 (2.19%) Juniper
12 19 (2.08%) NetApp
12 19 (2.08%) Red Hat
12 19 (2.08%) Sophos
13 17 (1.86%) SAP
14 16 (1.75%) Google
14 16 (1.75%) Oracle
15 14 (1.53%) Salesforce.com
15 14 (1.53%) Splunk
16 12 (1.31%) Asigra