Period
to 23 September 2019

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 23 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 133 127 140
Rank change year-on-year -6 +13 -29
Permanent jobs requiring a Support Engineer 3,351 4,080 4,158
As % of all permanent IT jobs advertised in England 2.59% 2.65% 2.52%
As % of the Job Titles category 2.70% 2.75% 2.63%
Number of salaries quoted 2,889 3,656 3,730
England median annual salary £32,500 £32,500 £31,000
Median salary % change year-on-year - +4.84% -4.62%
10th Percentile £22,500 £21,250 £21,250
90th Percentile £53,750 £52,500 £50,000
UK median annual salary £32,000 £32,000 £31,000
% change year-on-year - +3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 123,929 148,198 158,356
% of permanent IT jobs with a recognized job title 95.80% 96.11% 95.98%
Number of salaries quoted 99,547 120,327 127,847
England median annual salary £51,000 £50,000 £48,500
Median salary % change year-on-year +2.00% +3.09% +2.11%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £80,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Support Engineer in England over the 6 months to 23 September 2019.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -18 1,159 £35,000 -2.78% 234
South East +10 936 £30,000 - 278
North of England -15 431 £30,000 +5.26% 178
South West +21 363 £30,000 +7.14% 133
Midlands -5 284 £30,000 +3.45% 105
North West +1 228 £29,000 - 105
Yorkshire -26 188 £29,750 +6.25% 53
East of England -33 182 £33,000 +10.00% 90
West Midlands +24 167 £30,250 +8.04% 67
East Midlands -16 117 £29,000 -6.45% 37
North East +29 15 £35,000 +30.84% 20
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 September 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 1,979 (59.06%) Windows
2 1,379 (41.15%) Microsoft
3 1,374 (41.00%) Active Directory
4 1,212 (36.17%) Office 365
5 921 (27.48%) Windows Server
6 802 (23.93%) Windows 10
7 707 (21.10%) VMware
8 698 (20.83%) ITIL
9 675 (20.14%) Microsoft Office
10 567 (16.92%) Windows 7
11 560 (16.71%) SQL
12 555 (16.56%) Linux
13 537 (16.03%) Azure
14 535 (15.97%) Cisco
15 474 (14.15%) Firewall
15 474 (14.15%) Problem-Solving
16 465 (13.88%) MS Exchange
17 441 (13.16%) Finance
17 441 (13.16%) VMware Infrastructure
18 440 (13.13%) DNS
19 434 (12.95%) Windows Server 2012
20 424 (12.65%) Hyper-V
21 383 (11.43%) DHCP
22 380 (11.34%) TCP/IP
23 370 (11.04%) WAN
24 366 (10.92%) SQL Server
25 363 (10.83%) LAN
26 315 (9.40%) Microsoft Certification
27 311 (9.28%) SLA
27 311 (9.28%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 465 (13.88%) MS Exchange
2 194 (5.79%) SharePoint
3 158 (4.72%) Exchange Server 2013
4 152 (4.54%) Exchange Server 2010
5 114 (3.40%) IIS
6 92 (2.75%) Skype for Business
7 56 (1.67%) Apache
8 51 (1.52%) Tomcat
9 48 (1.43%) Exchange Server 2007
10 24 (0.72%) JBoss
11 20 (0.60%) IBM Notes
11 20 (0.60%) SharePoint 2013
12 16 (0.48%) WebLogic
13 15 (0.45%) Exchange Server 2003
13 15 (0.45%) OpenStack
13 15 (0.45%) WebSphere
14 11 (0.33%) Elasticsearch
15 6 (0.18%) Oracle SOA Suite
16 5 (0.15%) Confluence
16 5 (0.15%) SharePoint Server
Applications
1 675 (20.14%) Microsoft Office
2 74 (2.21%) Microsoft Excel
3 46 (1.37%) Microsoft PowerPoint
4 24 (0.72%) MS Visio
5 19 (0.57%) Microsoft Project
6 12 (0.36%) Acrobat
7 5 (0.15%) Adobe Creative Suite
8 3 (0.090%) Spreadsheet
9 2 (0.060%) Pro/ENGINEER
9 2 (0.060%) PTC Creo
10 1 (0.030%) AutoCAD
10 1 (0.030%) Autodesk Inventor
10 1 (0.030%) HipChat
10 1 (0.030%) Siemens NX
10 1 (0.030%) SOLIDWORKS
Business Applications
1 47 (1.40%) Dynamics CRM
2 20 (0.60%) Remedy ITSM
3 16 (0.48%) Dynamics NAV
4 13 (0.39%) thinkFolio
5 10 (0.30%) Dynamics AX
6 9 (0.27%) Temenos T24
7 7 (0.21%) Endur
7 7 (0.21%) Oracle EBS
8 5 (0.15%) NetSuite
8 5 (0.15%) Odoo
9 4 (0.12%) Dynamics GP
9 4 (0.12%) Line 50
9 4 (0.12%) Line 500
9 4 (0.12%) Markit EDM
9 4 (0.12%) Oracle EBS R12
9 4 (0.12%) SAP Business One
10 3 (0.090%) Exchequer
10 3 (0.090%) SnowdropKCS
11 2 (0.060%) Carpe Diem
11 2 (0.060%) Oracle ERP
Cloud Services
1 1,212 (36.17%) Office 365
2 537 (16.03%) Azure
3 226 (6.74%) AWS
4 102 (3.04%) SaaS
5 45 (1.34%) G Suite
6 33 (0.98%) Azure Active Directory
7 26 (0.78%) Cloud Computing
7 26 (0.78%) OneDrive
8 23 (0.69%) IaaS
9 22 (0.66%) GCP
10 20 (0.60%) Power Platform
11 19 (0.57%) Dynamics 365
11 19 (0.57%) IBM Cloud
12 14 (0.42%) Amazon S3
13 12 (0.36%) OpenShift
14 11 (0.33%) PaaS
14 11 (0.33%) PowerApps
14 11 (0.33%) SoftLayer
15 10 (0.30%) Mimecast
16 9 (0.27%) Azure Stack
Communications & Networking
1 474 (14.15%) Firewall
2 440 (13.13%) DNS
3 383 (11.43%) DHCP
4 380 (11.34%) TCP/IP
5 370 (11.04%) WAN
6 363 (10.83%) LAN
7 252 (7.52%) VPN
8 210 (6.27%) VoIP
9 159 (4.74%) Wireless
10 131 (3.91%) SAN
11 115 (3.43%) VLAN
12 107 (3.19%) Skype
13 97 (2.89%) Internet
14 94 (2.81%) Wi-Fi
15 92 (2.75%) Remote Desktop
16 57 (1.70%) MPLS
17 56 (1.67%) Network Security
18 50 (1.49%) Broadband
19 49 (1.46%) BGP
19 49 (1.46%) Cisco ASA
Database & Business Intelligence
1 366 (10.92%) SQL Server
2 54 (1.61%) Relational Database
3 44 (1.31%) MySQL
4 38 (1.13%) PostgreSQL
5 34 (1.01%) SQL Server 2012
6 28 (0.84%) NoSQL
7 23 (0.69%) MongoDB
7 23 (0.69%) SQL Server 2005
8 22 (0.66%) SQL Server Reporting Services
9 21 (0.63%) Oracle Database
9 21 (0.63%) Redis
9 21 (0.63%) SQL Server 2008
10 17 (0.51%) RDBMS
11 16 (0.48%) Big Data
12 15 (0.45%) Crystal Reports
12 15 (0.45%) SQL Server Integration Services
13 14 (0.42%) SQL Server 2016
14 13 (0.39%) SQL Server 2014
15 11 (0.33%) Oracle Reports
16 9 (0.27%) BusinessObjects
Development Applications
1 77 (2.30%) JIRA
2 47 (1.40%) Git (software)
3 21 (0.63%) Jenkins
3 21 (0.63%) Visual Studio
4 15 (0.45%) TeamCity
5 13 (0.39%) Maven
6 11 (0.33%) Octopus Deploy
6 11 (0.33%) Team Foundation Server
7 9 (0.27%) MSI
7 9 (0.27%) SoapUI
8 8 (0.24%) Ant
8 8 (0.24%) Fiddler
9 7 (0.21%) GitLab
9 7 (0.21%) Subversion
10 6 (0.18%) Hudson
11 5 (0.15%) fastlane
11 5 (0.15%) Gradle
11 5 (0.15%) Grunt
11 5 (0.15%) Rational Rhapsody
11 5 (0.15%) VSS/SourceSafe
General
1 441 (13.16%) Finance
2 154 (4.60%) Telecoms
3 117 (3.49%) Banking
4 92 (2.75%) Retail
5 88 (2.63%) Marketing
6 83 (2.48%) Public Sector
7 68 (2.03%) Electronics
8 67 (2.00%) Law
9 61 (1.82%) Manufacturing
10 49 (1.46%) Front Office
11 45 (1.34%) Legal
12 39 (1.16%) French Language
13 31 (0.93%) German Language
14 30 (0.90%) Back Office
15 24 (0.72%) Investment Banking
16 22 (0.66%) Games
16 22 (0.66%) Italian Language
17 20 (0.60%) Spanish Language
18 19 (0.57%) Advertising
19 18 (0.54%) Aerospace
Libraries, Frameworks & Software Standards
1 95 (2.83%) .NET
2 57 (1.70%) Web Services
3 48 (1.43%) CSS
4 44 (1.31%) HTML
4 44 (1.31%) XML
5 40 (1.19%) FIX Protocol
6 24 (0.72%) ASP.NET
7 23 (0.69%) AngularJS
8 17 (0.51%) Django
9 16 (0.48%) 802.1X
10 15 (0.45%) jQuery
10 15 (0.45%) LDAP
11 13 (0.39%) Middleware
11 13 (0.39%) RESTful
12 12 (0.36%) WebRTC
13 11 (0.33%) Java EE
13 11 (0.33%) SOAP
14 10 (0.30%) .NET Framework
14 10 (0.30%) XMPP
15 9 (0.27%) J2EE
Miscellaneous
1 161 (4.80%) Analytical Skills
2 154 (4.60%) Driving Licence
3 130 (3.88%) Self-Motivation
4 86 (2.57%) Hedge funds
4 86 (2.57%) Management Information System
5 83 (2.48%) Data Centre
6 69 (2.06%) Video Conferencing
7 57 (1.70%) Smartphone
8 54 (1.61%) iPhone
9 36 (1.07%) Enterprise Software
10 35 (1.04%) Client/Server
11 32 (0.95%) User Experience
12 31 (0.93%) Fixed Income
12 31 (0.93%) Linux Command Line
13 30 (0.90%) Equities
14 29 (0.87%) Blackberry
14 29 (0.87%) Public Cloud
14 29 (0.87%) Replication
15 22 (0.66%) Derivative
15 22 (0.66%) Foreign Exchange (FX)
Operating Systems
1 1,979 (59.06%) Windows
2 921 (27.48%) Windows Server
3 802 (23.93%) Windows 10
4 567 (16.92%) Windows 7
5 555 (16.56%) Linux
6 434 (12.95%) Windows Server 2012
7 300 (8.95%) Windows Server 2008
8 288 (8.59%) Unix
9 166 (4.95%) Windows 8
10 82 (2.45%) Mac OS X
11 73 (2.18%) Windows Server 2003
12 64 (1.91%) Windows XP
13 62 (1.85%) Android
13 62 (1.85%) Apple iOS
14 57 (1.70%) Mac OS
15 32 (0.95%) Red Hat Enterprise Linux
15 32 (0.95%) Solaris
16 30 (0.90%) CentOS
17 23 (0.69%) Ubuntu
17 23 (0.69%) Windows Vista
Processes & Methodologies
1 698 (20.83%) ITIL
2 474 (14.15%) Problem-Solving
3 242 (7.22%) Infrastructure Engineering
4 170 (5.07%) Asset Management
5 168 (5.01%) Service Management
6 131 (3.91%) ITSM
7 122 (3.64%) Agile Software Development
8 121 (3.61%) Change Management
9 117 (3.49%) Service Delivery
10 107 (3.19%) DevOps
11 105 (3.13%) Problem Management
12 95 (2.83%) Computer Science
13 94 (2.81%) Continuous Improvement
14 91 (2.72%) Migration
15 88 (2.63%) Incident Management
15 88 (2.63%) Mobile Device Management
16 87 (2.60%) Fintech
17 85 (2.54%) CRM
18 83 (2.48%) Break/Fix
19 81 (2.42%) Mentoring
Programming Languages
1 560 (16.71%) SQL
2 279 (8.33%) PowerShell
3 179 (5.34%) Python
4 175 (5.22%) Java
5 117 (3.49%) C#
6 97 (2.89%) Bash Shell
6 97 (2.89%) C
7 92 (2.75%) JavaScript
8 87 (2.60%) Perl
9 57 (1.70%) C++
10 56 (1.67%) T-SQL
11 52 (1.55%) Ruby
12 34 (1.01%) Shell Script
13 31 (0.93%) VB
14 22 (0.66%) VBA
15 21 (0.63%) VBScript
16 20 (0.60%) PHP
17 18 (0.54%) Bourne shell
18 17 (0.51%) Korn
19 13 (0.39%) PL/SQL
Qualifications
1 315 (9.40%) Microsoft Certification
2 305 (9.10%) Degree
3 238 (7.10%) Cisco Certification
4 192 (5.73%) CCNA
5 165 (4.92%) Security Cleared
6 140 (4.18%) MCSA
7 136 (4.06%) MCP
8 128 (3.82%) MCSE
9 111 (3.31%) CCNP
10 86 (2.57%) SC Cleared
11 69 (2.06%) A+ Certification
12 49 (1.46%) MCITP
13 44 (1.31%) VMware Certified Professional (VCP)
14 41 (1.22%) DV Cleared
15 40 (1.19%) ITIL Certification
16 29 (0.87%) ITIL Foundation Certificate
17 27 (0.81%) Network+ Certification
18 26 (0.78%) Computer Science Degree
18 26 (0.78%) DBS Check
19 22 (0.66%) MCTS
Quality Assurance & Compliance
1 311 (9.28%) SLA
2 39 (1.16%) ISO/IEC 27001
3 35 (1.04%) QA
4 22 (0.66%) PCI DSS
5 19 (0.57%) GDPR
6 13 (0.39%) ISO/IEC 20000
7 10 (0.30%) IEC 61131
8 8 (0.24%) ISO 9001
9 7 (0.21%) Cyber Essentials
10 6 (0.18%) Sarbanes-Oxley
11 4 (0.12%) MiFID
12 3 (0.090%) Data Quality
12 3 (0.090%) EMIR
13 2 (0.060%) HIPAA
13 2 (0.060%) PMO
14 1 (0.030%) DICOM
14 1 (0.030%) HL7
System Software
1 1,374 (41.00%) Active Directory
2 441 (13.16%) VMware Infrastructure
3 424 (12.65%) Hyper-V
4 97 (2.89%) XenApp
5 74 (2.21%) vSphere
6 73 (2.18%) Docker
7 66 (1.97%) Virtual Machines
7 66 (1.97%) VMware ESXi
8 59 (1.76%) Firmware
9 50 (1.49%) XenDesktop
10 33 (0.98%) Terminal Services
11 31 (0.93%) Virtual Servers
12 17 (0.51%) Citrix Hypervisor
13 15 (0.45%) VirtualBox
14 14 (0.42%) NFS
15 13 (0.39%) Xen
16 9 (0.27%) BitLocker
17 8 (0.24%) iptables
17 8 (0.24%) VMware Server
18 6 (0.18%) Microsoft App-V
Systems Management
1 249 (7.43%) SCCM
2 58 (1.73%) SCOM
3 54 (1.61%) Puppet
4 51 (1.52%) Microsoft Intune
5 47 (1.40%) Ansible
6 46 (1.37%) Cisco CUCM
7 41 (1.22%) Opscode Chef
8 40 (1.19%) WSUS
9 39 (1.16%) Kubernetes
10 30 (0.90%) Backup Exec
11 23 (0.69%) vCenter Server
12 22 (0.66%) FortiGate
13 21 (0.63%) Nagios
14 18 (0.54%) Single Sign-On
15 17 (0.51%) AirWatch
15 17 (0.51%) Terraform
16 13 (0.39%) Microsoft Clustering
16 13 (0.39%) Norton AntiVirus
17 12 (0.36%) Jamf Pro
18 11 (0.33%) Microsoft Data Protection Manager
Vendors
1 1,379 (41.15%) Microsoft
2 707 (21.10%) VMware
3 535 (15.97%) Cisco
4 311 (9.28%) Citrix
5 193 (5.76%) Oracle
6 161 (4.80%) HP
7 134 (4.00%) Apple
8 127 (3.79%) Dell
9 91 (2.72%) ServiceNow
10 85 (2.54%) Veeam
11 82 (2.45%) Meraki
12 68 (2.03%) Juniper
13 59 (1.76%) SAP
14 56 (1.67%) NetApp
15 55 (1.64%) Remedy
16 50 (1.49%) Google
17 46 (1.37%) Avaya
18 45 (1.34%) Red Hat
19 43 (1.28%) Bloomberg
20 39 (1.16%) Salesforce.com