Period
to 24 May 2019

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 24 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 138 126 123
Rank change year-on-year -12 -3 -20
Permanent jobs requiring a Support Engineer 3,503 4,169 4,118
As % of all permanent IT jobs advertised in England 2.61% 2.58% 2.58%
As % of the Job Titles category 2.71% 2.68% 2.67%
Number of salaries quoted 3,040 3,720 3,776
England median annual salary £32,500 £32,500 £32,000
Median salary % change year-on-year - +1.56% -1.54%
10th Percentile £22,000 £21,250 £21,250
90th Percentile £55,000 £53,750 £51,250
UK median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 129,094 155,624 154,044
% of permanent IT jobs with a recognized job title 96.02% 96.41% 96.53%
Number of salaries quoted 103,452 127,425 128,458
England median annual salary £52,000 £50,000 £47,500
Median salary % change year-on-year +4.00% +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Support Engineer in England over the 6 months to 24 May 2019.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 1,338 £35,000 -5.98% 157
South East +11 942 £30,000 -4.76% 131
North of England -11 415 £30,000 +3.45% 102
South West -3 323 £29,500 +5.36% 60
Midlands -21 246 £29,500 +3.51% 54
East of England -3 243 £30,000 +3.45% 41
North West -11 226 £31,900 +11.93% 56
Yorkshire -35 172 £29,750 +2.59% 43
West Midlands -10 153 £30,000 +9.09% 31
East Midlands -8 93 £28,500 -5.00% 23
North East +9 17 £29,250 -10.00% 3
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 May 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 2,025 (57.81%) Windows
2 1,444 (41.22%) Active Directory
3 1,376 (39.28%) Microsoft
4 989 (28.23%) Office 365
5 938 (26.78%) Windows Server
6 703 (20.07%) Microsoft Office
7 698 (19.93%) VMware
8 697 (19.90%) SQL
9 696 (19.87%) ITIL
10 658 (18.78%) Windows 10
11 651 (18.58%) Linux
12 562 (16.04%) Windows 7
13 534 (15.24%) Firewall
14 523 (14.93%) Cisco
15 518 (14.79%) MS Exchange
16 478 (13.65%) Problem-Solving
17 469 (13.39%) Finance
18 456 (13.02%) Microsoft Azure
19 422 (12.05%) VMware Infrastructure
20 409 (11.68%) DNS
21 403 (11.50%) Windows Server 2012
22 399 (11.39%) SQL Server
23 387 (11.05%) TCP/IP
24 367 (10.48%) Hyper-V
25 356 (10.16%) Windows Server 2008
26 333 (9.51%) DHCP
27 329 (9.39%) Microsoft Certification
28 325 (9.28%) LAN
29 322 (9.19%) Citrix
30 318 (9.08%) Degree

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 518 (14.79%) MS Exchange
2 182 (5.20%) Exchange Server 2010
3 155 (4.42%) SharePoint
4 141 (4.03%) Exchange Server 2013
5 123 (3.51%) IIS
6 102 (2.91%) Apache
7 93 (2.65%) Tomcat
8 69 (1.97%) Skype for Business
9 55 (1.57%) Exchange Server 2007
10 37 (1.06%) Elasticsearch
11 24 (0.69%) Exchange Server 2003
12 21 (0.60%) JBoss
13 20 (0.57%) BizTalk Server
13 20 (0.57%) CMS
14 19 (0.54%) Apache Solr
15 16 (0.46%) OpenStack
16 15 (0.43%) WebSphere
17 14 (0.40%) IBM Notes
18 13 (0.37%) SharePoint 2013
19 12 (0.34%) WordPress
Applications
1 703 (20.07%) Microsoft Office
2 71 (2.03%) Microsoft Excel
3 38 (1.08%) Microsoft PowerPoint
4 23 (0.66%) MS Visio
5 8 (0.23%) Microsoft Project
6 6 (0.17%) Acrobat
7 5 (0.14%) Adobe Creative Suite
8 3 (0.086%) Spreadsheet
9 2 (0.057%) CATIA
9 2 (0.057%) Pro/ENGINEER
9 2 (0.057%) PTC Creo
9 2 (0.057%) SOLIDWORKS
10 1 (0.029%) Chatbot
Business Applications
1 67 (1.91%) Dynamics CRM
2 31 (0.88%) thinkFolio
3 24 (0.69%) Dynamics NAV
4 19 (0.54%) Remedy ITSM
5 13 (0.37%) Eze OMS
6 11 (0.31%) Endur
7 8 (0.23%) Front Arena
7 8 (0.23%) Markit EDM
8 7 (0.20%) Odoo
9 6 (0.17%) Eagle PACE
9 6 (0.17%) Sage X3
9 6 (0.17%) Temenos T24
10 5 (0.14%) SAP Business One
11 4 (0.11%) Magento
12 3 (0.086%) Dynamics AX
12 3 (0.086%) Dynamics GP
12 3 (0.086%) Line 50
12 3 (0.086%) Line 500
12 3 (0.086%) NetSuite
12 3 (0.086%) Shopify
Cloud Services
1 989 (28.23%) Office 365
2 456 (13.02%) Microsoft Azure
3 257 (7.34%) Amazon AWS
4 130 (3.71%) SaaS
5 53 (1.51%) Google Cloud Platform
6 41 (1.17%) IaaS
7 34 (0.97%) Azure Active Directory
8 33 (0.94%) G Suite
8 33 (0.94%) Power Platform
9 28 (0.80%) PaaS
10 25 (0.71%) Mimecast
11 24 (0.69%) Akamai
12 21 (0.60%) Cloud Computing
13 18 (0.51%) OneDrive
14 17 (0.49%) OpenShift
15 16 (0.46%) Dynamics 365
16 14 (0.40%) IBM Cloud
17 13 (0.37%) AWS CloudFormation
17 13 (0.37%) GitHub
18 10 (0.29%) Dropbox
Communications & Networking
1 534 (15.24%) Firewall
2 409 (11.68%) DNS
3 387 (11.05%) TCP/IP
4 333 (9.51%) DHCP
5 325 (9.28%) LAN
6 315 (8.99%) WAN
7 256 (7.31%) VPN
8 173 (4.94%) VoIP
9 165 (4.71%) VLAN
10 128 (3.65%) SAN
11 125 (3.57%) Wireless
12 94 (2.68%) Wi-Fi
13 75 (2.14%) Network Security
14 74 (2.11%) Internet
15 71 (2.03%) Skype
16 54 (1.54%) Remote Desktop
17 53 (1.51%) FIX Connectivity
17 53 (1.51%) MPLS
18 51 (1.46%) BGP
18 51 (1.46%) Cisco ASA
Database & Business Intelligence
1 399 (11.39%) SQL Server
2 85 (2.43%) MySQL
3 45 (1.28%) PostgreSQL
4 42 (1.20%) Relational Database
5 39 (1.11%) SQL Server 2016
6 34 (0.97%) SQL Server 2008
7 30 (0.86%) MongoDB
8 26 (0.74%) Power BI
9 24 (0.69%) Redis
10 23 (0.66%) SQL Server 2012
11 19 (0.54%) SQL Server 2014
12 18 (0.51%) Oracle Database
13 14 (0.40%) Apache Cassandra
13 14 (0.40%) NoSQL
13 14 (0.40%) RDBMS
13 14 (0.40%) SQL Server 2005
14 13 (0.37%) Big Data
14 13 (0.37%) Crystal Reports
15 11 (0.31%) SQL Server Reporting Services
16 8 (0.23%) SQL Server Integration Services
Development Applications
1 105 (3.00%) JIRA
2 85 (2.43%) Git (software)
3 55 (1.57%) Jenkins
4 24 (0.69%) Team Foundation Server
5 21 (0.60%) Maven
6 16 (0.46%) Visual Studio
7 11 (0.31%) Gradle
8 10 (0.29%) Subversion
9 9 (0.26%) Firebug
9 9 (0.26%) TeamCity
10 8 (0.23%) Grunt
11 7 (0.20%) Atlassian Bamboo
11 7 (0.20%) Vagrant
12 6 (0.17%) Ant
12 6 (0.17%) fastlane
12 6 (0.17%) GitLab
13 5 (0.14%) CA Release Automation
13 5 (0.14%) MSI
13 5 (0.14%) Oracle Forms
13 5 (0.14%) VSS/SourceSafe
General
1 469 (13.39%) Finance
2 192 (5.48%) Banking
3 133 (3.80%) Telecoms
4 98 (2.80%) Front Office
5 76 (2.17%) Retail
6 66 (1.88%) Investment Banking
7 59 (1.68%) Marketing
8 58 (1.66%) Law
9 50 (1.43%) Manufacturing
10 46 (1.31%) Electronics
11 45 (1.28%) Legal
12 37 (1.06%) Games
13 34 (0.97%) Back Office
14 33 (0.94%) French Language
15 32 (0.91%) German Language
16 31 (0.88%) Advertising
17 30 (0.86%) Spanish Language
18 23 (0.66%) Italian Language
19 18 (0.51%) Billing
20 10 (0.29%) Aerospace
Libraries, Frameworks & Software Standards
1 131 (3.74%) .NET
2 104 (2.97%) FIX Protocol
3 89 (2.54%) Web Services
4 66 (1.88%) HTML
5 48 (1.37%) CSS
6 42 (1.20%) XML
7 23 (0.66%) ASP.NET
8 21 (0.60%) LDAP
8 21 (0.60%) Middleware
8 21 (0.60%) RabbitMQ
9 19 (0.54%) LAMP
9 19 (0.54%) REST
10 17 (0.49%) Node.js
11 16 (0.46%) J2EE
12 15 (0.43%) .NET Framework
12 15 (0.43%) JSON
13 13 (0.37%) RESTful
14 12 (0.34%) X-Windows
15 11 (0.31%) SOAP
16 9 (0.26%) jQuery
Miscellaneous
1 201 (5.74%) Analytical Skills
2 172 (4.91%) Driving Licence
3 168 (4.80%) Self-Motivation
4 111 (3.17%) Hedge funds
5 96 (2.74%) Fixed Income
6 95 (2.71%) Data Centre
7 91 (2.60%) Fintech
8 85 (2.43%) Foreign Exchange (FX)
9 84 (2.40%) Equities
10 83 (2.37%) Derivative
11 75 (2.14%) Management Information System
12 67 (1.91%) Video Conferencing
13 44 (1.26%) Fat Client
13 44 (1.26%) Thin Client
14 41 (1.17%) Linux Command Line
15 36 (1.03%) Enterprise Software
16 35 (1.00%) Smartphone
17 33 (0.94%) Blackberry
17 33 (0.94%) iPhone
18 29 (0.83%) Mobile App
Operating Systems
1 2,025 (57.81%) Windows
2 938 (26.78%) Windows Server
3 658 (18.78%) Windows 10
4 651 (18.58%) Linux
5 562 (16.04%) Windows 7
6 403 (11.50%) Windows Server 2012
7 356 (10.16%) Windows Server 2008
8 314 (8.96%) Unix
9 189 (5.40%) Windows 8
10 78 (2.23%) Apple iOS
11 70 (2.00%) Android
12 67 (1.91%) Mac OS
12 67 (1.91%) Mac OS X
13 65 (1.86%) Windows XP
14 62 (1.77%) Windows Server 2003
15 40 (1.14%) CentOS
16 36 (1.03%) Red Hat Enterprise Linux
17 20 (0.57%) Ubuntu
18 19 (0.54%) Debian
19 12 (0.34%) Windows Vista
Processes & Methodologies
1 696 (19.87%) ITIL
2 478 (13.65%) Problem-Solving
3 267 (7.62%) Infrastructure Engineering
4 163 (4.65%) DevOps
5 159 (4.54%) Asset Management
6 158 (4.51%) Service Delivery
7 149 (4.25%) Mobile Device Management
8 145 (4.14%) Service Management
9 126 (3.60%) Incident Management
10 120 (3.43%) Change Management
11 111 (3.17%) CRM
11 111 (3.17%) ITSM
12 110 (3.14%) Root Cause Analysis
13 106 (3.03%) Computer Science
14 101 (2.88%) Problem Management
15 97 (2.77%) Migration
16 96 (2.74%) Agile Software Development
17 94 (2.68%) Mentoring
18 93 (2.65%) Continuous Improvement
19 84 (2.40%) Time Management
Programming Languages
1 697 (19.90%) SQL
2 314 (8.96%) PowerShell
3 238 (6.79%) Java
4 204 (5.82%) Python
5 134 (3.83%) C#
6 129 (3.68%) Bash Shell
7 126 (3.60%) Perl
8 81 (2.31%) JavaScript
9 78 (2.23%) C
10 70 (2.00%) Ruby
11 50 (1.43%) C++
12 44 (1.26%) Shell Script
13 39 (1.11%) T-SQL
14 38 (1.08%) PHP
15 30 (0.86%) VB
16 25 (0.71%) Go
17 20 (0.57%) PL/SQL
18 17 (0.49%) Korn
19 16 (0.46%) Bourne shell
19 16 (0.46%) VBScript
Qualifications
1 329 (9.39%) Microsoft Certification
2 318 (9.08%) Degree
3 235 (6.71%) Cisco Certification
4 197 (5.62%) CCNA
5 172 (4.91%) Security Cleared
6 137 (3.91%) MCSE
7 135 (3.85%) MCSA
8 132 (3.77%) MCP
9 127 (3.63%) SC Cleared
10 116 (3.31%) CCNP
11 73 (2.08%) A+ Certification
12 49 (1.40%) Computer Science Degree
13 43 (1.23%) VMware Certified Professional (VCP)
14 42 (1.20%) DV Cleared
14 42 (1.20%) ITIL Certification
15 39 (1.11%) MCITP
16 36 (1.03%) CCIE
17 30 (0.86%) Network+ Certification
18 24 (0.69%) JNCIP
19 21 (0.60%) MCDST
Quality Assurance & Compliance
1 290 (8.28%) SLA
2 55 (1.57%) GDPR
3 40 (1.14%) ISO/IEC 27001
4 25 (0.71%) QA
5 20 (0.57%) Cyber Essentials
6 19 (0.54%) HIPAA
7 14 (0.40%) PCI DSS
8 9 (0.26%) HL7
9 7 (0.20%) Sarbanes-Oxley
10 5 (0.14%) IEC 61131
10 5 (0.14%) ISO 9001
10 5 (0.14%) PMO
11 4 (0.11%) ISO/IEC 20000
12 2 (0.057%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.029%) Data Quality
13 1 (0.029%) GPG13
13 1 (0.029%) ISO 15765
13 1 (0.029%) NIST 800
System Software
1 1,444 (41.22%) Active Directory
2 422 (12.05%) VMware Infrastructure
3 367 (10.48%) Hyper-V
4 132 (3.77%) vSphere
5 86 (2.46%) VMware ESXi
6 83 (2.37%) Docker
7 67 (1.91%) XenApp
8 36 (1.03%) Firmware
9 34 (0.97%) Virtual Machines
10 31 (0.88%) Terminal Services
11 30 (0.86%) Citrix Hypervisor
12 27 (0.77%) XenDesktop
13 26 (0.74%) Virtual Servers
14 18 (0.51%) NFS
15 10 (0.29%) VirtualBox
16 7 (0.20%) BitLocker
16 7 (0.20%) Microsoft Virtual Server
17 5 (0.14%) Microsoft App-V
17 5 (0.14%) Virtual Desktop
17 5 (0.14%) VMware NSX
Systems Management
1 215 (6.14%) SCCM
2 98 (2.80%) Puppet
3 80 (2.28%) Ansible
4 73 (2.08%) Nagios
5 69 (1.97%) Backup Exec
6 68 (1.94%) Opscode Chef
7 58 (1.66%) Kubernetes
8 42 (1.20%) Cisco CUCM
9 38 (1.08%) ZABBIX
10 37 (1.06%) Icinga
10 37 (1.06%) Microsoft Intune
11 29 (0.83%) WSUS
12 28 (0.80%) vCenter Server
13 25 (0.71%) SCOM
13 25 (0.71%) Terraform
14 22 (0.63%) Norton AntiVirus
15 19 (0.54%) NetBackup
16 15 (0.43%) Salt
17 14 (0.40%) Cisco UCCX
17 14 (0.40%) Control-M
Vendors
1 1,376 (39.28%) Microsoft
2 698 (19.93%) VMware
3 523 (14.93%) Cisco
4 322 (9.19%) Citrix
5 213 (6.08%) HP
6 171 (4.88%) Oracle
7 148 (4.22%) Apple
8 124 (3.54%) Dell
9 121 (3.45%) Veeam
10 92 (2.63%) Juniper
11 78 (2.23%) Red Hat
12 77 (2.20%) Google
13 70 (2.00%) ServiceNow
14 69 (1.97%) NetApp
14 69 (1.97%) SolarWinds
15 68 (1.94%) F5
16 65 (1.86%) Meraki
17 62 (1.77%) Bloomberg
17 62 (1.77%) Reuters
18 61 (1.74%) EMC