Period
to 4 March 2021

The median annual salary for a Support Engineer was £33,000 in advertised job vacancies in England during the 6 months to 4 March 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > England
6 months to
4 Mar 2021
Same period 2020 Same period 2019
Rank 146 115 124
Rank change year-on-year -31 +9 +3
Permanent jobs requiring a Support Engineer 1,543 3,144 3,738
As % of all permanent jobs advertised in England 2.26% 2.77% 2.67%
As % of the Job Titles category 2.42% 2.90% 2.79%
Number of salaries quoted 1,369 2,794 3,351
Median annual salary £33,000 £32,500 £32,500
Median salary % change year-on-year +1.54% - -
10th Percentile £22,500 £22,113 £22,500
90th Percentile £56,250 £51,250 £56,000
UK median annual salary £33,000 £32,233 £32,500
% change year-on-year +2.38% -0.82% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 63,808 108,381 134,139
% of permanent IT jobs with a recognized job title 93.64% 95.40% 95.98%
Number of salaries quoted 51,644 88,545 109,876
Median annual salary £55,000 £52,500 £52,000
Median salary % change year-on-year +4.76% +0.96% +4.00%
10th Percentile £32,000 £29,000 £28,500
90th Percentile £88,750 £87,500 £85,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Engineer in England.

Salary trend for Support Engineer in England

Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Support Engineer in England over the 6 months to 4 March 2021.

Salary histogram for Support Engineer in England

Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the England region over the 6 months to 4 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -74 430 £42,500 +21.43% 36
South East -11 392 £31,500 +5.00% 63
North of England +4 231 £30,500 - 60
South West -36 187 £28,000 -6.67% 26
Midlands +2 171 £32,088 +7.86% 36
North West -6 105 £32,500 -4.41% 25
West Midlands +5 102 £33,500 +11.67% 16
East of England +26 101 £37,000 +23.33% 22
Yorkshire +5 88 £31,000 +8.77% 25
East Midlands +25 67 £30,000 +9.09% 20
North East +30 38 £26,750 -27.70% 10
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 4 March 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Engineer in the job title.

1 796 (51.59%) Windows
2 675 (43.75%) Microsoft
3 611 (39.60%) Active Directory
4 566 (36.68%) Microsoft 365
5 414 (26.83%) Azure
6 389 (25.21%) Windows Server
7 357 (23.14%) VMware
8 315 (20.41%) SQL
9 251 (16.27%) Cisco
10 247 (16.01%) Windows 10
11 238 (15.42%) Linux
12 228 (14.78%) VMware Infrastructure
13 226 (14.65%) Firewall
14 221 (14.32%) DNS
15 214 (13.87%) Problem-Solving
16 186 (12.05%) ITIL
17 185 (11.99%) Finance
18 179 (11.60%) DHCP
19 176 (11.41%) AWS
20 170 (11.02%) MS Exchange
21 163 (10.56%) TCP/IP
21 163 (10.56%) Citrix
22 155 (10.05%) Microsoft Office
23 153 (9.92%) Hyper-V
24 151 (9.79%) PowerShell
25 147 (9.53%) A+ Certification
26 139 (9.01%) WAN
27 126 (8.17%) LAN
28 122 (7.91%) SCCM
29 120 (7.78%) SharePoint

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 170 (11.02%) MS Exchange
2 120 (7.78%) SharePoint
3 61 (3.95%) IIS
4 43 (2.79%) Exchange Server 2013
5 30 (1.94%) Skype for Business
6 25 (1.62%) Confluence
6 25 (1.62%) Exchange Server 2010
7 19 (1.23%) Exchange Server 2007
8 18 (1.17%) Elasticsearch
9 12 (0.78%) WordPress
10 11 (0.71%) Exchange Server 2003
11 8 (0.52%) Tomcat
12 6 (0.39%) Apache
13 4 (0.26%) Blackberry Enterprise Server
13 4 (0.26%) WebLogic
14 3 (0.19%) ArcGIS
14 3 (0.19%) WebSphere
15 2 (0.13%) ColdFusion
15 2 (0.13%) IBM Notes
15 2 (0.13%) nginx
Applications
1 155 (10.05%) Microsoft Office
2 31 (2.01%) Microsoft Excel
3 8 (0.52%) Microsoft PowerPoint
4 2 (0.13%) MS Visio
5 1 (0.065%) Adobe Creative Suite
5 1 (0.065%) Photoshop
5 1 (0.065%) Quicktime
5 1 (0.065%) SOLIDWORKS
Business Applications
1 8 (0.52%) NetSuite
2 5 (0.32%) Dynamics AX
2 5 (0.32%) Dynamics CRM
3 4 (0.26%) Eikon
4 2 (0.13%) Endur
4 2 (0.13%) Workfront
5 1 (0.065%) Dynamics GP
5 1 (0.065%) Dynamics NAV
5 1 (0.065%) iTrent
5 1 (0.065%) Magento
5 1 (0.065%) Postilion
5 1 (0.065%) Refinitiv Enterprise Platform
5 1 (0.065%) Shopify
5 1 (0.065%) Temenos T24
Cloud Services
1 566 (36.68%) Microsoft 365
2 414 (26.83%) Azure
3 176 (11.41%) AWS
4 68 (4.41%) Azure Active Directory
5 38 (2.46%) SaaS
6 27 (1.75%) Cloud Computing
7 26 (1.69%) IaaS
8 25 (1.62%) OneDrive
9 20 (1.30%) G Suite
10 19 (1.23%) Power Platform
11 17 (1.10%) PaaS
12 16 (1.04%) GCP
12 16 (1.04%) Mimecast
13 12 (0.78%) PowerApps
14 6 (0.39%) AWS CloudFormation
14 6 (0.39%) Dynamics 365
14 6 (0.39%) OpenShift
15 4 (0.26%) Power Automate
16 3 (0.19%) Google Docs
16 3 (0.19%) Google Sheets
Communications & Networking
1 226 (14.65%) Firewall
2 221 (14.32%) DNS
3 179 (11.60%) DHCP
4 163 (10.56%) TCP/IP
5 139 (9.01%) WAN
6 126 (8.17%) LAN
7 111 (7.19%) VPN
8 76 (4.93%) VoIP
9 68 (4.41%) VLAN
10 47 (3.05%) Wireless
11 45 (2.92%) SAN
12 34 (2.20%) Skype
12 34 (2.20%) Wi-Fi
13 33 (2.14%) Internet
14 30 (1.94%) Network Security
15 29 (1.88%) MPLS
15 29 (1.88%) Remote Desktop
16 27 (1.75%) NetScaler
17 22 (1.43%) HTTP
18 21 (1.36%) Cisco IOS
Database & Business Intelligence
1 107 (6.93%) SQL Server
2 27 (1.75%) MySQL
3 24 (1.56%) Amazon RDS
4 21 (1.36%) Azure SQL Database
5 12 (0.78%) Relational Database
6 10 (0.65%) NoSQL
6 10 (0.65%) SQL Server Reporting Services
7 9 (0.58%) PostgreSQL
7 9 (0.58%) Power BI
8 4 (0.26%) Big Data
8 4 (0.26%) Crystal Reports
8 4 (0.26%) DB2
8 4 (0.26%) Oracle Database
8 4 (0.26%) SQL Server 2008
9 2 (0.13%) SQL Server 2012
10 1 (0.065%) Amazon DynamoDB
10 1 (0.065%) Apache Cassandra
10 1 (0.065%) Hadoop
10 1 (0.065%) MariaDB
10 1 (0.065%) Tableau
Development Applications
1 56 (3.63%) JIRA
2 23 (1.49%) Git (software)
3 20 (1.30%) Jenkins
4 12 (0.78%) Maven
5 8 (0.52%) GitLab
6 7 (0.45%) Cucumber
7 5 (0.32%) Subversion
8 4 (0.26%) Artifactory
8 4 (0.26%) SonarQube
8 4 (0.26%) Team Foundation Server
9 3 (0.19%) Bitbucket
9 3 (0.19%) Bitbucket Server
9 3 (0.19%) Fiddler
9 3 (0.19%) JMeter
9 3 (0.19%) MSI
9 3 (0.19%) SoapUI
9 3 (0.19%) Vagrant
10 2 (0.13%) Atlassian Bamboo
11 1 (0.065%) Ant
11 1 (0.065%) Eclipse
General
1 185 (11.99%) Finance
2 85 (5.51%) Multimedia
3 52 (3.37%) Banking
4 42 (2.72%) Telecoms
5 40 (2.59%) Public Sector
6 36 (2.33%) Law
7 34 (2.20%) Front Office
8 27 (1.75%) Investment Banking
9 25 (1.62%) Legal
10 20 (1.30%) Marketing
11 16 (1.04%) Retail
12 15 (0.97%) Manufacturing
13 11 (0.71%) German Language
14 10 (0.65%) Games
15 9 (0.58%) Electronics
16 5 (0.32%) Advertising
16 5 (0.32%) Automotive
16 5 (0.32%) French Language
16 5 (0.32%) Military
17 4 (0.26%) Mandarin Language
Libraries, Frameworks & Software Standards
1 50 (3.24%) .NET
2 29 (1.88%) Web Services
3 19 (1.23%) HTML
4 14 (0.91%) RESTful
5 12 (0.78%) Elastic Stack
5 12 (0.78%) Spring
5 12 (0.78%) XML
6 9 (0.58%) COM
6 9 (0.58%) JMS
7 8 (0.52%) CSS
7 8 (0.52%) REST
8 7 (0.45%) FIX Protocol
8 7 (0.45%) LDAP
8 7 (0.45%) RabbitMQ
8 7 (0.45%) SOAP
8 7 (0.45%) Spring Boot
9 6 (0.39%) Middleware
9 6 (0.39%) WebRTC
10 5 (0.32%) Kafka
10 5 (0.32%) Vue.js
Miscellaneous
1 76 (4.93%) Analytical Skills
2 58 (3.76%) Self-Motivation
3 48 (3.11%) Data Centre
4 47 (3.05%) Driving Licence
5 44 (2.85%) Hedge funds
6 30 (1.94%) Management Information System
7 29 (1.88%) Derivative
8 28 (1.81%) Equities
9 27 (1.75%) Fixed Income
10 26 (1.69%) Foreign Exchange (FX)
11 21 (1.36%) Replication
12 17 (1.10%) Clustering
13 16 (1.04%) User Experience
14 13 (0.84%) Client/Server
14 13 (0.84%) Video Conferencing
15 10 (0.65%) iPhone
16 9 (0.58%) Blackberry
16 9 (0.58%) EPoS
16 9 (0.58%) Smartphone
17 8 (0.52%) PKI
Operating Systems
1 796 (51.59%) Windows
2 389 (25.21%) Windows Server
3 247 (16.01%) Windows 10
4 238 (15.42%) Linux
5 115 (7.45%) Windows 7
6 114 (7.39%) Windows Server 2012
7 83 (5.38%) Windows Server 2016
8 72 (4.67%) Windows Server 2008
9 50 (3.24%) Windows Server 2019
10 43 (2.79%) Unix
11 33 (2.14%) Android
11 33 (2.14%) Mac OS
11 33 (2.14%) Windows 8
12 16 (1.04%) Windows Server 2003
13 12 (0.78%) Mac OS X
14 10 (0.65%) Ubuntu
14 10 (0.65%) Windows XP
15 9 (0.58%) Debian
16 8 (0.52%) Red Hat Enterprise Linux
17 7 (0.45%) VMS
Processes & Methodologies
1 214 (13.87%) Problem-Solving
2 186 (12.05%) ITIL
3 102 (6.61%) Infrastructure Engineering
4 68 (4.41%) DevOps
5 67 (4.34%) Agile Software Development
6 58 (3.76%) Migration
7 47 (3.05%) Analytics
8 45 (2.92%) Incident Management
9 44 (2.85%) Asset Management
10 42 (2.72%) Service Delivery
11 39 (2.53%) Mentoring
12 34 (2.20%) Continuous Improvement
13 33 (2.14%) Fintech
14 32 (2.07%) Computer Science
15 31 (2.01%) Service Management
16 30 (1.94%) Artificial Intelligence
16 30 (1.94%) Business Intelligence
16 30 (1.94%) Change Management
17 29 (1.88%) Machine Learning
17 29 (1.88%) Time Management
Programming Languages
1 315 (20.41%) SQL
2 151 (9.79%) PowerShell
3 82 (5.31%) Python
4 80 (5.18%) C#
5 42 (2.72%) Java
6 33 (2.14%) Bash Shell
7 27 (1.75%) C
8 21 (1.36%) JavaScript
8 21 (1.36%) T-SQL
9 18 (1.17%) VBA
10 16 (1.04%) Perl
11 15 (0.97%) Ruby
12 14 (0.91%) Shell Script
13 10 (0.65%) PHP
14 8 (0.52%) RPG
14 8 (0.52%) RPG IV
15 3 (0.19%) C++
16 2 (0.13%) VB
16 2 (0.13%) VBScript
16 2 (0.13%) XPath
Qualifications
1 147 (9.53%) A+ Certification
2 91 (5.90%) Security Cleared
3 90 (5.83%) Degree
4 88 (5.70%) Microsoft Certification
5 84 (5.44%) Cisco Certification
6 74 (4.80%) CCNA
7 68 (4.41%) Network+ Certification
8 61 (3.95%) CompTIA Security+
8 61 (3.95%) Linux+ Certification
8 61 (3.95%) Server+ Certification
9 57 (3.69%) SC Cleared
10 38 (2.46%) MCSA
11 31 (2.01%) CCNP
11 31 (2.01%) MCSE
12 23 (1.49%) DV Cleared
13 22 (1.43%) ITIL Certification
14 19 (1.23%) MCP
15 15 (0.97%) Citrix Certification
15 15 (0.97%) DBS Check
16 13 (0.84%) MCITP
Quality Assurance & Compliance
1 98 (6.35%) SLA
2 10 (0.65%) QA
3 8 (0.52%) ISO/IEC 27001
4 4 (0.26%) Cyber Essentials
4 4 (0.26%) Cyber Essentials PLUS
5 3 (0.19%) GDPR
6 1 (0.065%) ISO 26262
6 1 (0.065%) PCI DSS
System Software
1 611 (39.60%) Active Directory
2 228 (14.78%) VMware Infrastructure
3 153 (9.92%) Hyper-V
4 47 (3.05%) XenApp
5 46 (2.98%) VMware ESXi
6 38 (2.46%) XenDesktop
7 37 (2.40%) vSphere
8 32 (2.07%) Virtual Machines
9 19 (1.23%) Docker
10 14 (0.91%) Citrix Hypervisor
11 11 (0.71%) Virtual Servers
11 11 (0.71%) VMware Workstation
12 10 (0.65%) Virtual Desktop
13 7 (0.45%) KVM
14 6 (0.39%) RHEV
15 5 (0.32%) Microsoft Virtual Server
16 3 (0.19%) VMware NSX
17 2 (0.13%) Firmware
17 2 (0.13%) VMware Server
17 2 (0.13%) Xen
Systems Management
1 122 (7.91%) SCCM
2 49 (3.18%) Microsoft Intune
3 22 (1.43%) Ansible
4 20 (1.30%) Kubernetes
5 18 (1.17%) SCOM
6 17 (1.10%) Terraform
7 14 (0.91%) vCenter Server
8 13 (0.84%) Puppet
8 13 (0.84%) WSUS
9 12 (0.78%) NetBackup
10 11 (0.71%) Backup Exec
11 10 (0.65%) Opscode Chef
12 8 (0.52%) Kibana
12 8 (0.52%) Single Sign-On
12 8 (0.52%) XenMobile
13 7 (0.45%) Cisco CUCM
13 7 (0.45%) Grafana
14 6 (0.39%) Microsoft Clustering
14 6 (0.39%) Prometheus
15 5 (0.32%) Failover Clustering
Vendors
1 675 (43.75%) Microsoft
2 357 (23.14%) VMware
3 251 (16.27%) Cisco
4 163 (10.56%) Citrix
5 63 (4.08%) HP
6 56 (3.63%) Apple
7 54 (3.50%) Veeam
8 49 (3.18%) Oracle
9 31 (2.01%) Symantec
10 30 (1.94%) ServiceNow
11 27 (1.75%) Dell
12 26 (1.69%) Google
12 26 (1.69%) Meraki
13 22 (1.43%) Sophos
14 21 (1.36%) Fortinet
15 20 (1.30%) Red Hat
16 19 (1.23%) Bloomberg
17 17 (1.10%) iManage
17 17 (1.10%) Sage
17 17 (1.10%) SonicWALL