Service Delivery Job Trends in the Midlands

Service Delivery
England > Midlands

The table below provides summary statistics and salary benchmarking for jobs advertised in the Midlands requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 7 June 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Jun 2026
Same period 2025 Same period 2024
Rank 68 76 95
Rank change year-on-year +8 +19 +27
Permanent jobs citing Service Delivery 299 185 329
As % of all permanent jobs in the Midlands 2.38% 3.66% 2.49%
As % of the Processes & Methodologies category 3.38% 4.09% 3.13%
Number of salaries quoted 236 104 238
10th Percentile £29,250 £36,400 £26,500
25th Percentile £35,000 £41,250 £36,250
Median annual salary (50th Percentile) £45,000 £53,450 £47,450
Median % change year-on-year -15.81% +12.64% -10.08%
75th Percentile £57,000 £63,750 £62,200
90th Percentile £65,000 £79,250 £72,500
England median annual salary £50,000 £55,250 £50,000
% change year-on-year -9.50% +10.50% -4.76%

All Process & Methodology Skills
Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Midlands.

Permanent vacancies with a requirement for process or methodology skills 8,834 4,520 10,499
As % of all permanent jobs advertised in the Midlands 70.30% 89.35% 79.30%
Number of salaries quoted 5,907 2,495 7,533
10th Percentile £30,000 £26,750 £26,250
25th Percentile £40,000 £32,500 £35,000
Median annual salary (50th Percentile) £51,300 £49,000 £47,500
Median % change year-on-year +4.69% +3.16% -9.52%
75th Percentile £67,500 £63,750 £62,500
90th Percentile £82,500 £76,250 £75,000
England median annual salary £60,000 £58,000 £55,000
% change year-on-year +3.45% +5.45% -12.00%

Service Delivery
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in the Midlands.

Service Delivery job vacancy trend in the Midlands

Service Delivery
Salary Trend in the Midlands

Salary distribution trend for jobs in the Midlands citing Service Delivery.

Salary distribution trend for jobs in the Midlands citing Service Delivery

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 7 June 2026.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 7 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -7 162 £50,000 -9.09% 58
East Midlands +38 137 £42,500 - 37
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (9.70%) SharePoint
2 22 (7.36%) Microsoft Exchange
3 4 (1.34%) Oracle SOA Suite
4 2 (0.67%) Confluence
Applications
1 15 (5.02%) Microsoft Excel
2 10 (3.34%) Microsoft Office
3 7 (2.34%) Microsoft PowerPoint
4 2 (0.67%) MS Visio
5 1 (0.33%) Microsoft Project
Business Applications
1 6 (2.01%) SAP Payroll
2 5 (1.67%) SAP Business One
3 3 (1.00%) SAP S/4HANA
4 2 (0.67%) SAP HCM
5 1 (0.33%) Integrated Workplace Management System
5 1 (0.33%) Salesforce CRM
Cloud Services
1 68 (22.74%) Microsoft 365
2 55 (18.39%) Azure
3 32 (10.70%) Entra ID
4 26 (8.70%) SaaS
5 20 (6.69%) AWS
6 8 (2.68%) Azure Sentinel
6 8 (2.68%) Microsoft Copilot
6 8 (2.68%) Power Platform
7 4 (1.34%) IaaS
8 3 (1.00%) GCP
9 2 (0.67%) Microsoft Purview
9 2 (0.67%) OneDrive
9 2 (0.67%) Slack
9 2 (0.67%) SuccessFactors
10 1 (0.33%) Azure DevOps
10 1 (0.33%) Lucidchart
10 1 (0.33%) PaaS
Communications & Networking
1 20 (6.69%) DHCP
1 20 (6.69%) DNS
1 20 (6.69%) VLAN
2 16 (5.35%) VPN
2 16 (5.35%) Wi-Fi
3 15 (5.02%) WAN
4 14 (4.68%) Firewall
4 14 (4.68%) TCP/IP
4 14 (4.68%) VoIP
5 9 (3.01%) SD-WAN
6 8 (2.68%) LAN
7 3 (1.00%) SSL
8 2 (0.67%) Internet
9 1 (0.33%) PBX
9 1 (0.33%) SAN
Database & Business Intelligence
1 8 (2.68%) Power BI
2 7 (2.34%) SQL Server
2 7 (2.34%) Tableau
3 3 (1.00%) SAP HANA
4 1 (0.33%) Data Mining
4 1 (0.33%) Data Warehouse
4 1 (0.33%) MySQL
Development Applications
1 5 (1.67%) JUnit
1 5 (1.67%) VersionOne
2 4 (1.34%) JIRA
2 4 (1.34%) Maven
2 4 (1.34%) Mockito
3 1 (0.33%) Appium
3 1 (0.33%) Selenium
3 1 (0.33%) TestNG
3 1 (0.33%) Yeoman
General
1 125 (41.81%) Social Skills
2 36 (12.04%) Analytical Skills
2 36 (12.04%) Finance
3 33 (11.04%) Inclusion and Diversity
4 25 (8.36%) Retail
5 22 (7.36%) Law
6 18 (6.02%) Legal
7 14 (4.68%) Public Sector
8 12 (4.01%) Telecoms
9 10 (3.34%) Military
9 10 (3.34%) Organisational Skills
10 8 (2.68%) Manufacturing
10 8 (2.68%) Marketing
11 6 (2.01%) Documentation Skills
12 5 (1.67%) Advertising
12 5 (1.67%) Presentation Skills
13 4 (1.34%) Influencing Skills
13 4 (1.34%) Social Housing
14 3 (1.00%) Agriculture
15 2 (0.67%) Local Government
Job Titles
1 57 (19.06%) Service Manager
2 44 (14.72%) Delivery Manager
3 43 (14.38%) Service Delivery Manager
4 37 (12.37%) IT Manager
5 36 (12.04%) IT Support
6 26 (8.70%) Lead
7 23 (7.69%) Analyst
8 22 (7.36%) Support Manager
9 20 (6.69%) Senior
10 17 (5.69%) IT Engineer
11 16 (5.35%) Support Technician
12 15 (5.02%) Service Support Manager
13 14 (4.68%) IT Analyst
14 13 (4.35%) Developer
14 13 (4.35%) Support Engineer
14 13 (4.35%) Team Leader
15 11 (3.68%) IT Services Delivery Manager
15 11 (3.68%) IT Services Manager
15 11 (3.68%) IT Support Technician
15 11 (3.68%) IT Technician
Libraries, Frameworks & Software Standards
1 7 (2.34%) REST
2 3 (1.00%) CSS
2 3 (1.00%) HTML
2 3 (1.00%) JDBC
2 3 (1.00%) LDAP
2 3 (1.00%) SAML
2 3 (1.00%) Web Services
2 3 (1.00%) XML
3 2 (0.67%) .NET
4 1 (0.33%) SAP Basis
Miscellaneous
1 23 (7.69%) Onboarding
2 22 (7.36%) Driving Licence
3 14 (4.68%) Self-Motivation
4 10 (3.34%) Management Information System
5 8 (2.68%) CSOC
5 8 (2.68%) Security Posture
6 7 (2.34%) Analytical Mindset
6 7 (2.34%) Digital Signage
7 6 (2.01%) NHS
8 5 (1.67%) Mobile Computing
9 3 (1.00%) CCTV
9 3 (1.00%) Enterprise Software
9 3 (1.00%) Legacy Systems
9 3 (1.00%) Renewable Energy
10 2 (0.67%) CMDB
10 2 (0.67%) Cyber Threat
10 2 (0.67%) Data Centre
10 2 (0.67%) Replication
10 2 (0.67%) Security Operations Centre
11 1 (0.33%) Hybrid Cloud
Operating Systems
1 41 (13.71%) Windows
2 22 (7.36%) Windows Server
3 10 (3.34%) Windows 10
4 9 (3.01%) Mac OS
5 8 (2.68%) Linux
6 7 (2.34%) Android
7 6 (2.01%) Apple iOS
8 2 (0.67%) Windows Server 2012
Processes & Methodologies
1 75 (25.08%) Problem-Solving
2 69 (23.08%) Continuous Improvement
3 63 (21.07%) ITIL
4 45 (15.05%) ITSM
5 38 (12.71%) Collaborative Working
5 38 (12.71%) Service Management
6 33 (11.04%) Customer Experience
6 33 (11.04%) Customer Service
7 30 (10.03%) CRM
8 27 (9.03%) Change Management
9 25 (8.36%) Cybersecurity
9 25 (8.36%) Project Delivery
10 24 (8.03%) Agile
10 24 (8.03%) Stakeholder Engagement
11 22 (7.36%) Decision-Making
11 22 (7.36%) Stakeholder Management
12 21 (7.02%) Mentoring
13 20 (6.69%) AI
13 20 (6.69%) Asset Management
14 18 (6.02%) People Management
Programming Languages
1 23 (7.69%) SQL
2 15 (5.02%) PowerShell
3 6 (2.01%) JavaScript
4 5 (1.67%) R
5 4 (1.34%) Bash
5 4 (1.34%) C
5 4 (1.34%) Java
5 4 (1.34%) Kusto Query Language
5 4 (1.34%) PL/SQL
5 4 (1.34%) Python
5 4 (1.34%) VBA
6 3 (1.00%) PHP
7 2 (0.67%) ABAP
7 2 (0.67%) TypeScript
Qualifications
1 34 (11.37%) Degree
2 32 (10.70%) Security Cleared
3 26 (8.70%) SC Cleared
4 20 (6.69%) Microsoft Certification
5 8 (2.68%) Azure Certification
6 6 (2.01%) BPSS Clearance
6 6 (2.01%) IRCA
6 6 (2.01%) SANS
7 3 (1.00%) CISSP
8 2 (0.67%) AWS Certification
8 2 (0.67%) DBS Check
8 2 (0.67%) ITIL Certification
8 2 (0.67%) ITIL Foundation Certificate
8 2 (0.67%) PRINCE2 Practitioner
9 1 (0.33%) A+ Certification
9 1 (0.33%) Network+ Certification
Quality Assurance & Compliance
1 22 (7.36%) GDPR
2 18 (6.02%) Cyber Essentials
2 18 (6.02%) QA
3 13 (4.35%) ISO/IEC 27001
3 13 (4.35%) SLA
4 10 (3.34%) Cyber Essentials PLUS
5 8 (2.68%) ISO 9001
6 7 (2.34%) ISO/IEC 20000
7 4 (1.34%) GRC
8 3 (1.00%) Data Quality
9 2 (0.67%) Accessibility
10 1 (0.33%) Actionable Recommendations
10 1 (0.33%) NIST
10 1 (0.33%) WCAG
System Software
1 32 (10.70%) Active Directory
2 10 (3.34%) Hyper-V
3 8 (2.68%) VMware Infrastructure
4 4 (1.34%) Docker
5 2 (0.67%) Virtual Desktop
5 2 (0.67%) VMware ESXi
5 2 (0.67%) vSphere
6 1 (0.33%) Terminal Services
Systems Management
1 27 (9.03%) Microsoft Intune
2 9 (3.01%) Jamf Pro
3 4 (1.34%) Kubernetes
4 3 (1.00%) Single Sign-On
5 2 (0.67%) Autotask
6 1 (0.33%) Active Directory Federation Services
6 1 (0.33%) SCCM
Vendors
1 86 (28.76%) Microsoft
2 13 (4.35%) Cisco
2 13 (4.35%) ServiceNow
3 12 (4.01%) SAP
4 8 (2.68%) Apple
4 8 (2.68%) Logitech
4 8 (2.68%) VMware
4 8 (2.68%) Yealink
5 7 (2.34%) Avaya
5 7 (2.34%) SolarWinds
5 7 (2.34%) Zscaler
6 6 (2.01%) Meraki
7 5 (1.67%) Aderant
7 5 (1.67%) ConnectWise
7 5 (1.67%) ESET
7 5 (1.67%) Intapp
8 4 (1.34%) HubSpot
8 4 (1.34%) Oracle
9 2 (0.67%) Salesforce
10 1 (0.33%) Google