Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 72 44 77
Rank change year-on-year -28 +33 +2
Permanent jobs citing Service Delivery 584 987 668
As % of all permanent IT jobs advertised in the Midlands 3.81% 5.52% 3.59%
As % of the Processes & Methodologies category 4.29% 6.20% 4.06%
Number of salaries quoted 347 521 551
Midlands median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -5.56%
10th Percentile £24,000 £27,500 £23,625
90th Percentile £68,000 £73,750 £68,750
England median annual salary £50,000 £47,500 £49,000
% change year-on-year +5.26% -3.06% +3.16%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 13624 15916 16454
As % of all permanent IT jobs advertised in the Midlands 88.79% 89.01% 88.53%
Number of salaries quoted 11087 12475 13470
Midlands median annual salary £40,000 £41,333 £40,000
Median salary % change year-on-year -3.23% +3.33% -
10th Percentile £25,500 £25,000 £24,000
90th Percentile £65,000 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Delivery in the Midlands over the 6 months to 20 November 2017.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -28 436 £47,500 +6.17% 24
East Midlands -31 149 £40,000 -11.11% 8
Service Delivery
England

For the 6 months to 20 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region with a requirement for Service Delivery.

1 308 (52.74%) ITIL
2 177 (30.31%) Data Centre
3 144 (24.66%) Microsoft
4 143 (24.49%) Service Management
5 102 (17.47%) Line Management
6 99 (16.95%) Project Management
7 98 (16.78%) Change Management
8 87 (14.90%) Finance
9 85 (14.55%) Windows
10 76 (13.01%) Analytical Skills
10 76 (13.01%) Continuous Improvement
10 76 (13.01%) Presales
11 71 (12.16%) Agile Software Development
12 68 (11.64%) VMware
13 67 (11.47%) SLA
13 67 (11.47%) Cisco
13 67 (11.47%) ITIL V3
14 63 (10.79%) Microsoft Azure
14 63 (10.79%) ITIL Certification
15 62 (10.62%) Problem Management
16 61 (10.45%) Incident Management
17 60 (10.27%) Degree
18 57 (9.76%) PRINCE2
19 56 (9.59%) SQL
20 55 (9.42%) Mentoring
21 54 (9.25%) VMware Infrastructure
22 51 (8.73%) HP
23 50 (8.56%) Office 365
24 48 (8.22%) Amazon AWS
25 47 (8.05%) Cisco Certification

Service Delivery
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.28%) MS Exchange
2 14 (2.40%) Exchange Server 2013
3 11 (1.88%) Exchange Server 2010
4 9 (1.54%) IIS
5 7 (1.20%) Documentum
5 7 (1.20%) Exchange Server 2003
5 7 (1.20%) Skype for Business
6 5 (0.86%) Exchange Server 2007
7 4 (0.68%) Amazon Alexa
8 3 (0.51%) Confluence
8 3 (0.51%) SharePoint
9 2 (0.34%) Oracle Application Server
9 2 (0.34%) WebLogic
10 1 (0.17%) Apache
10 1 (0.17%) iPlanet
10 1 (0.17%) JBoss
10 1 (0.17%) Oracle SOA Suite
10 1 (0.17%) WebSphere
Applications
1 38 (6.51%) Microsoft Excel
2 34 (5.82%) Microsoft Office
3 6 (1.03%) Microsoft Project
4 5 (0.86%) Microsoft PowerPoint
5 4 (0.68%) Chatbot
5 4 (0.68%) MS Visio
5 4 (0.68%) Spreadsheet
Business Applications
1 19 (3.25%) assyst
2 3 (0.51%) Dynamics AX
3 2 (0.34%) Maximo
3 2 (0.34%) Oracle EBS
4 1 (0.17%) Oracle BPM
4 1 (0.17%) SAP CO
4 1 (0.17%) SAP FI
4 1 (0.17%) SAP FI/CO
Cloud Services
1 63 (10.79%) Microsoft Azure
2 50 (8.56%) Office 365
3 48 (8.22%) Amazon AWS
4 18 (3.08%) IaaS
4 18 (3.08%) PaaS
5 12 (2.05%) SaaS
6 8 (1.37%) Cloud Computing
7 4 (0.68%) Google Cloud Platform
8 3 (0.51%) Amazon EC2
9 2 (0.34%) Serverless
10 1 (0.17%) Azure Active Directory
10 1 (0.17%) GitHub
10 1 (0.17%) Yammer
Communications & Networking
1 46 (7.88%) Firewall
2 45 (7.71%) WAN
3 34 (5.82%) LAN
4 33 (5.65%) MPLS
5 29 (4.97%) OSPF
6 24 (4.11%) VPN
7 21 (3.60%) Network Security
7 21 (3.60%) Wireless
8 17 (2.91%) Cisco Nexus
8 17 (2.91%) Internet
8 17 (2.91%) VLAN
9 16 (2.74%) Cisco ISE
9 16 (2.74%) TCP/IP
10 15 (2.57%) Broadband
10 15 (2.57%) SSL
11 14 (2.40%) BGP
11 14 (2.40%) Cisco ASA
11 14 (2.40%) IPsec
11 14 (2.40%) SNMP
12 13 (2.23%) Ethernet
Database & Business Intelligence
1 30 (5.14%) SQL Server
2 8 (1.37%) MySQL
2 8 (1.37%) SQL Server Reporting Services
3 7 (1.20%) SQL Server Analysis Services
3 7 (1.20%) SQL Server Integration Services
4 6 (1.03%) MS Access
5 5 (0.86%) Oracle Database
6 4 (0.68%) Data Mining
6 4 (0.68%) MariaDB
7 3 (0.51%) Microsoft Analysis Services
7 3 (0.51%) Power BI
7 3 (0.51%) SQL Server 2012
7 3 (0.51%) SQL Server 2014
8 2 (0.34%) Azure SQL Database
8 2 (0.34%) Crystal Reports
8 2 (0.34%) DB2
8 2 (0.34%) Oracle Database 10g
8 2 (0.34%) Oracle Database 11g
8 2 (0.34%) Oracle Database 12c
8 2 (0.34%) PostgreSQL
Development Applications
1 11 (1.88%) Visual Studio
2 8 (1.37%) JIRA
3 5 (0.86%) Cucumber
3 5 (0.86%) Jenkins
4 3 (0.51%) Appium
4 3 (0.51%) Calabash
4 3 (0.51%) Gatling
4 3 (0.51%) Git (software)
4 3 (0.51%) JBehave
4 3 (0.51%) JMeter
4 3 (0.51%) JUnit
4 3 (0.51%) Selenium
4 3 (0.51%) SpecFlow
4 3 (0.51%) TeamCity
5 2 (0.34%) SoapUI
5 2 (0.34%) Team Foundation Server
5 2 (0.34%) Visual Studio Team System
5 2 (0.34%) Zephyr
6 1 (0.17%) Oracle APEX
6 1 (0.17%) SQL Server Management Studio (SSMS)
General
1 87 (14.90%) Finance
2 32 (5.48%) Retail
3 17 (2.91%) Telecoms
4 14 (2.40%) Billing
5 12 (2.05%) Manufacturing
6 10 (1.71%) Local Government
6 10 (1.71%) Publishing
7 8 (1.37%) Legal
8 7 (1.20%) Banking
9 5 (0.86%) Multimedia
10 4 (0.68%) Advertising
11 3 (0.51%) Marketing
12 2 (0.34%) Back Office
12 2 (0.34%) Investment Banking
12 2 (0.34%) Law
13 1 (0.17%) Automotive
13 1 (0.17%) German Language
13 1 (0.17%) Military
Job Titles
1 111 (19.01%) Service Manager
2 76 (13.01%) Analyst
3 60 (10.27%) Architect
4 53 (9.08%) Delivery Manager
5 50 (8.56%) Services Delivery Manager
6 35 (5.99%) IT Manager
7 29 (4.97%) Technical Manager
8 26 (4.45%) Technical Leader
9 24 (4.11%) Service Analyst
10 23 (3.94%) Technical Services Manager
11 22 (3.77%) Consultant
12 21 (3.60%) Network Engineer
13 20 (3.42%) Developer
13 20 (3.42%) Service Desk Analyst
13 20 (3.42%) Service Desk Support
14 18 (3.08%) Data Architect
14 18 (3.08%) Data Centre Architect
14 18 (3.08%) IT Services Manager
14 18 (3.08%) Project Manager
15 17 (2.91%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 20 (3.42%) .NET
2 11 (1.88%) HTML
3 9 (1.54%) ASP.NET
3 9 (1.54%) JSON
3 9 (1.54%) XML
4 8 (1.37%) Ajax
4 8 (1.37%) ASP.NET Web API
4 8 (1.37%) CSS
4 8 (1.37%) jQuery
5 7 (1.20%) AngularJS
5 7 (1.20%) Middleware
6 6 (1.03%) Web Services
7 4 (0.68%) DOM
7 4 (0.68%) Semantic HTML
8 3 (0.51%) ASP.NET MVC
9 2 (0.34%) .NET Framework
9 2 (0.34%) RabbitMQ
9 2 (0.34%) Twitter Bootstrap
10 1 (0.17%) Software Packaging
10 1 (0.17%) Spring
Miscellaneous
1 177 (30.31%) Data Centre
2 76 (13.01%) Analytical Skills
3 34 (5.82%) Management Information System
4 21 (3.60%) Computer Science
5 17 (2.91%) CCTV
6 13 (2.23%) FlexPod
6 13 (2.23%) iPhone
7 12 (2.05%) CMDB
8 11 (1.88%) User Experience
9 10 (1.71%) Public Cloud
10 8 (1.37%) Cyber Attack
10 8 (1.37%) Driving Licence
10 8 (1.37%) Freedom of Information
11 7 (1.20%) Blackberry
12 6 (1.03%) PMI
12 6 (1.03%) Virtual Team
13 4 (0.68%) Enterprise Storage
13 4 (0.68%) Mobile App
13 4 (0.68%) Robotics
13 4 (0.68%) W3C
Operating Systems
1 85 (14.55%) Windows
2 34 (5.82%) Windows Server
3 28 (4.79%) Linux
4 22 (3.77%) Windows Server 2008
5 16 (2.74%) Unix
6 13 (2.23%) Windows Server 2012
7 12 (2.05%) Windows Server 2003
8 11 (1.88%) Android
8 11 (1.88%) Windows 10
9 9 (1.54%) Apple iOS
10 8 (1.37%) Windows 7
11 6 (1.03%) Windows Mobile
11 6 (1.03%) Windows XP
12 5 (0.86%) CentOS
13 4 (0.68%) AIX
13 4 (0.68%) Red Hat Enterprise Linux
13 4 (0.68%) Ubuntu
14 1 (0.17%) SUSE
14 1 (0.17%) Windows 8
14 1 (0.17%) Windows Vista
Processes & Methodologies
1 308 (52.74%) ITIL
2 143 (24.49%) Service Management
3 102 (17.47%) Line Management
4 99 (16.95%) Project Management
5 98 (16.78%) Change Management
6 76 (13.01%) Continuous Improvement
6 76 (13.01%) Presales
7 71 (12.16%) Agile Software Development
8 67 (11.47%) ITIL V3
9 62 (10.62%) Problem Management
10 61 (10.45%) Incident Management
11 57 (9.76%) PRINCE2
12 55 (9.42%) Mentoring
13 45 (7.71%) Stakeholder Management
14 42 (7.19%) Service Delivery Management
14 42 (7.19%) Technical Architecture
15 38 (6.51%) Process Improvement
16 37 (6.34%) IT Strategy
17 36 (6.16%) Change Control
18 35 (5.99%) Time Management
Programming Languages
1 56 (9.59%) SQL
2 23 (3.94%) C#
3 16 (2.74%) JavaScript
4 15 (2.57%) PowerShell
5 9 (1.54%) C
5 9 (1.54%) T-SQL
5 9 (1.54%) VB
6 8 (1.37%) Python
7 6 (1.03%) Java
8 4 (0.68%) Bash Shell
8 4 (0.68%) Perl
8 4 (0.68%) PHP
8 4 (0.68%) R
8 4 (0.68%) VBA
9 3 (0.51%) PL/SQL
9 3 (0.51%) Ruby
10 2 (0.34%) COBOL
10 2 (0.34%) Shell Script
11 1 (0.17%) ABAP
11 1 (0.17%) VB.NET
Qualifications
1 63 (10.79%) ITIL Certification
2 60 (10.27%) Degree
3 47 (8.05%) Cisco Certification
4 41 (7.02%) Security Cleared
5 29 (4.97%) CCNP
6 24 (4.11%) CISSP
7 22 (3.77%) CCNA
8 21 (3.60%) Computer Science Degree
8 21 (3.60%) SC Cleared
9 15 (2.57%) Microsoft Certification
9 15 (2.57%) PMI Certification
9 15 (2.57%) VMware Certified Professional (VCP)
10 12 (2.05%) ITIL Foundation Certificate
11 11 (1.88%) ISEB
11 11 (1.88%) VCP5
12 9 (1.54%) CISM
12 9 (1.54%) PMP
13 8 (1.37%) MCP
14 6 (1.03%) PRINCE2 Certification
14 6 (1.03%) Security+ Certification
Quality Assurance & Compliance
1 67 (11.47%) SLA
2 25 (4.28%) QA
3 14 (2.40%) ISO/IEC 20000
4 13 (2.23%) PMO
5 11 (1.88%) ISO/IEC 27001
6 6 (1.03%) GPG13
7 4 (0.68%) GDPR
7 4 (0.68%) PCI DSS
8 3 (0.51%) ISO 9001
9 2 (0.34%) Actionable Recommendations
9 2 (0.34%) Cyber Essentials
9 2 (0.34%) Disclosure Scotland
9 2 (0.34%) Sarbanes-Oxley
9 2 (0.34%) TickIT
10 1 (0.17%) Cyber Essentials PLUS
10 1 (0.17%) ISO 22301
10 1 (0.17%) PSD2
System Software
1 54 (9.25%) VMware Infrastructure
2 44 (7.53%) Active Directory
3 28 (4.79%) Hyper-V
4 8 (1.37%) Virtual Desktop
5 4 (0.68%) Virtual Machines
6 3 (0.51%) VMware ESXi
7 2 (0.34%) Docker
7 2 (0.34%) Firmware
7 2 (0.34%) Virtual Servers
8 1 (0.17%) BitLocker
8 1 (0.17%) iptables
8 1 (0.17%) Microsoft App-V
8 1 (0.17%) Microsoft Virtual Server
8 1 (0.17%) NDS
8 1 (0.17%) NetIQ eDirectory
8 1 (0.17%) Oracle RAC
8 1 (0.17%) Postfix
8 1 (0.17%) vSphere
8 1 (0.17%) XenApp
8 1 (0.17%) XenDesktop
Systems Management
1 39 (6.68%) Tivoli Storage Manager
2 27 (4.62%) SCCM
3 20 (3.42%) SCOM
4 13 (2.23%) Cisco Prime
5 11 (1.88%) Tivoli
6 10 (1.71%) SCVMM
7 8 (1.37%) QRadar
8 5 (0.86%) Nagios
9 4 (0.68%) Cacti
9 4 (0.68%) Icinga
9 4 (0.68%) Microsoft Intune
10 3 (0.51%) Data Guard
10 3 (0.51%) Norton AntiVirus
11 2 (0.34%) Backup Exec
11 2 (0.34%) Cisco IPCC
11 2 (0.34%) NetBackup
11 2 (0.34%) Oracle Enterprise Manager
11 2 (0.34%) Oracle RMAN
11 2 (0.34%) Puppet
12 1 (0.17%) Red Hat Spacewalk
Vendors
1 144 (24.66%) Microsoft
2 68 (11.64%) VMware
3 67 (11.47%) Cisco
4 51 (8.73%) HP
5 47 (8.05%) CheckPoint
6 39 (6.68%) Fortinet
7 38 (6.51%) Citrix
8 27 (4.62%) F5
9 26 (4.45%) Brocade
9 26 (4.45%) Juniper
9 26 (4.45%) SolarWinds
10 20 (3.42%) Oracle
11 17 (2.91%) ServiceNow
12 14 (2.40%) IBM
12 14 (2.40%) Meraki
12 14 (2.40%) NetApp
13 13 (2.23%) Aruba
13 13 (2.23%) Sourcefire
14 12 (2.05%) Cadence
15 11 (1.88%) EMC