Period
to 18 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
England > Midlands
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 76 103 62
Rank change year-on-year +27 -41 -22
Permanent jobs citing Service Delivery 399 149 446
As % of all permanent jobs advertised in the Midlands 3.83% 2.76% 4.25%
As % of the Processes & Methodologies category 4.15% 2.99% 4.60%
Number of salaries quoted 257 122 379
10th Percentile £27,150 £31,512 £27,600
25th Percentile £37,500 £36,250 £33,518
Median annual salary (50th Percentile) £47,500 £45,000 £50,000
Median % change year-on-year +5.56% -10.00% +5.26%
75th Percentile £62,500 £52,500 £57,500
90th Percentile £73,750 £61,000 £77,500
England median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 9,617 4,984 9,703
As % of all permanent IT jobs advertised in the Midlands 92.37% 92.16% 92.53%
Number of salaries quoted 6,975 3,977 8,127
10th Percentile £30,000 £29,000 £26,750
25th Percentile £37,500 £36,250 £33,579
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% +2.27%
75th Percentile £65,000 £58,750 £57,500
90th Percentile £78,750 £71,550 £72,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 18 January 2022.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +19 260 £47,500 +5.56% 49
East Midlands +23 133 £45,000 +5.88% 22
Service Delivery
England

For the 6 months to 18 January 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for Service Delivery.

1 139 (34.84%) Social Skills
2 114 (28.57%) ITIL
3 96 (24.06%) Finance
4 92 (23.06%) SLA
4 92 (23.06%) Microsoft
5 82 (20.55%) Retail
6 81 (20.30%) Agile Software Development
7 77 (19.30%) Line Management
8 70 (17.54%) Problem-Solving
9 66 (16.54%) Project Management
10 64 (16.04%) Information Security
11 62 (15.54%) Project Delivery
12 58 (14.54%) Azure
13 57 (14.29%) Management Information System
14 55 (13.78%) Service Management
15 54 (13.53%) Windows
15 54 (13.53%) Microsoft Office
16 53 (13.28%) Stakeholder Management
16 53 (13.28%) Facilities Management
17 51 (12.78%) Continuous Improvement
18 48 (12.03%) Analytical Skills
19 44 (11.03%) Active Directory
20 40 (10.03%) Manufacturing
20 40 (10.03%) Microsoft 365
21 33 (8.27%) Waterfall
21 33 (8.27%) Self-Motivation
22 31 (7.77%) Service Design
22 31 (7.77%) Incident Management
23 30 (7.52%) Microsoft Excel
24 28 (7.02%) VMware

Service Delivery
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (6.52%) SharePoint
2 6 (1.50%) IIS
3 1 (0.25%) MS Exchange
3 1 (0.25%) Oracle Workflow
3 1 (0.25%) Tomcat
Applications
1 54 (13.53%) Microsoft Office
2 30 (7.52%) Microsoft Excel
3 9 (2.26%) Microsoft PowerPoint
4 5 (1.25%) Microsoft Project
5 4 (1.00%) AutoCAD
5 4 (1.00%) Revit
6 1 (0.25%) MS Visio
Business Applications
1 5 (1.25%) SAP HR
2 3 (0.75%) Alphatax
2 3 (0.75%) Dynamics GP
2 3 (0.75%) Maximo
3 2 (0.50%) assyst
3 2 (0.50%) Oracle EBS
3 2 (0.50%) Oracle ERP
3 2 (0.50%) SAP S/4HANA
4 1 (0.25%) Dynamics AX
4 1 (0.25%) Elite 3E
4 1 (0.25%) NetSuite
4 1 (0.25%) Remedy ITSM
4 1 (0.25%) SAP CRM
4 1 (0.25%) SAP Oil and Gas
Cloud Services
1 58 (14.54%) Azure
2 40 (10.03%) Microsoft 365
3 25 (6.27%) AWS
4 16 (4.01%) Power Platform
5 13 (3.26%) Azure Active Directory
5 13 (3.26%) PowerApps
6 9 (2.26%) OneDrive
7 7 (1.75%) SaaS
8 4 (1.00%) GitHub
9 3 (0.75%) Amazon CloudWatch
9 3 (0.75%) AWS CloudFormation
9 3 (0.75%) AWS CloudTrail
9 3 (0.75%) Azure Monitor
10 2 (0.50%) AWS CodePipeline
10 2 (0.50%) Cloud Computing
10 2 (0.50%) GCP
10 2 (0.50%) Google Workspace
10 2 (0.50%) OpenShift
10 2 (0.50%) Power Automate
11 1 (0.25%) IaaS
Communications & Networking
1 19 (4.76%) Firewall
2 14 (3.51%) Wireless
3 13 (3.26%) LAN
3 13 (3.26%) Network Security
4 12 (3.01%) DNS
5 9 (2.26%) TCP/IP
6 8 (2.01%) DHCP
6 8 (2.01%) SAN
6 8 (2.01%) VPN
6 8 (2.01%) WAN
7 7 (1.75%) VLAN
8 6 (1.50%) Cisco ASA
8 6 (1.50%) Cisco Nexus
9 4 (1.00%) BGP
9 4 (1.00%) DWDM
9 4 (1.00%) Intranet
9 4 (1.00%) MPLS
9 4 (1.00%) NAS
9 4 (1.00%) NetScaler
9 4 (1.00%) OSPF
Database & Business Intelligence
1 14 (3.51%) SQL Server
2 5 (1.25%) SQL Server Reporting Services
3 4 (1.00%) Amazon RDS
4 3 (0.75%) Amazon Aurora
4 3 (0.75%) Azure SQL Database
4 3 (0.75%) Crystal Reports
4 3 (0.75%) MongoDB
4 3 (0.75%) MS Access
4 3 (0.75%) MySQL
4 3 (0.75%) NoSQL
4 3 (0.75%) PostgreSQL
4 3 (0.75%) Power BI
4 3 (0.75%) SQL Server Analysis Services
4 3 (0.75%) SQL Server Integration Services
5 2 (0.50%) BusinessObjects
5 2 (0.50%) Oracle Database
5 2 (0.50%) Relational Database
6 1 (0.25%) Big Data
Development Applications
1 8 (2.01%) Git (software)
2 6 (1.50%) JIRA
3 3 (0.75%) SQL Server Management Studio (SSMS)
4 2 (0.50%) Jenkins
4 2 (0.50%) Subversion
5 1 (0.25%) Android Studio
General
1 139 (34.84%) Social Skills
2 96 (24.06%) Finance
3 82 (20.55%) Retail
4 48 (12.03%) Analytical Skills
5 40 (10.03%) Manufacturing
6 27 (6.77%) Organisational Skills
7 18 (4.51%) Inclusion and Diversity
7 18 (4.51%) Law
8 16 (4.01%) Public Sector
9 15 (3.76%) Documentation Skills
10 14 (3.51%) Influencing Skills
10 14 (3.51%) Legal
11 13 (3.26%) Marketing
12 12 (3.01%) Telecoms
13 8 (2.01%) Games
14 7 (1.75%) Presentation Skills
15 4 (1.00%) Pharmaceutical
16 3 (0.75%) Digital Economy
16 3 (0.75%) Publishing
17 2 (0.50%) Police
Job Titles
1 63 (15.79%) IT Manager
2 54 (13.53%) Service Manager
3 44 (11.03%) Analyst
4 40 (10.03%) Delivery Manager
5 29 (7.27%) Service Delivery Manager
6 23 (5.76%) Consultant
7 18 (4.51%) Project Manager
8 17 (4.26%) IT Services Manager
9 16 (4.01%) Service Analyst
10 14 (3.51%) IT Project Manager
11 13 (3.26%) Deployment Engineer
11 13 (3.26%) Transition Manager
12 12 (3.01%) Service Transition Manager
13 11 (2.76%) Support Analyst
13 11 (2.76%) Team Leader
14 10 (2.51%) Infrastructure Manager
15 9 (2.26%) IT Services Delivery Manager
15 9 (2.26%) Service Desk Analyst
16 8 (2.01%) Commercial Manager
16 8 (2.01%) IT Consultant
Libraries, Frameworks & Software Standards
1 4 (1.00%) EDI
2 3 (0.75%) JSON
3 2 (0.50%) AWT
3 2 (0.50%) CSS
3 2 (0.50%) HTML
3 2 (0.50%) Lambda Expressions
3 2 (0.50%) Node.js
3 2 (0.50%) React
3 2 (0.50%) REST
3 2 (0.50%) RESTful
3 2 (0.50%) Velocity
3 2 (0.50%) Web Services
4 1 (0.25%) .NET
4 1 (0.25%) ActiveMQ
4 1 (0.25%) Elastic Stack
4 1 (0.25%) jQuery
4 1 (0.25%) Middleware
4 1 (0.25%) XML
Miscellaneous
1 57 (14.29%) Management Information System
2 33 (8.27%) Self-Motivation
3 25 (6.27%) Data Centre
4 14 (3.51%) EPoS
5 11 (2.76%) User Experience
6 10 (2.51%) Data Protection Act
7 8 (2.01%) Handset
7 8 (2.01%) Virtual Team
8 7 (1.75%) Driving Licence
9 6 (1.50%) Cyberthreat
9 6 (1.50%) Enterprise Software
9 6 (1.50%) Replication
10 4 (1.00%) NHS
11 3 (0.75%) EMC VNX
11 3 (0.75%) Enterprise Cloud
11 3 (0.75%) Hybrid Cloud
12 2 (0.50%) Cloud Native
12 2 (0.50%) Digital Media
12 2 (0.50%) Security Operations Centre
12 2 (0.50%) Social Media
Operating Systems
1 54 (13.53%) Windows
2 19 (4.76%) Windows Server
3 15 (3.76%) Windows 10
4 8 (2.01%) Windows Server 2012
5 7 (1.75%) Unix
5 7 (1.75%) Windows Server 2019
6 6 (1.50%) Linux
7 5 (1.25%) Windows 7
8 4 (1.00%) Windows Server 2016
9 1 (0.25%) Android
9 1 (0.25%) Apple iOS
Processes & Methodologies
1 114 (28.57%) ITIL
2 81 (20.30%) Agile Software Development
3 77 (19.30%) Line Management
4 70 (17.54%) Problem-Solving
5 66 (16.54%) Project Management
6 64 (16.04%) Information Security
7 62 (15.54%) Project Delivery
8 55 (13.78%) Service Management
9 53 (13.28%) Facilities Management
9 53 (13.28%) Stakeholder Management
10 51 (12.78%) Continuous Improvement
11 33 (8.27%) Waterfall
12 31 (7.77%) Incident Management
12 31 (7.77%) Service Design
13 27 (6.77%) Risk Management
14 23 (5.76%) Asset Management
14 23 (5.76%) Customer Requirements
14 23 (5.76%) Decision-Making
14 23 (5.76%) DevOps
14 23 (5.76%) PRINCE2
Programming Languages
1 12 (3.01%) PowerShell
2 10 (2.51%) SQL
3 9 (2.26%) C
4 7 (1.75%) Java
4 7 (1.75%) Python
4 7 (1.75%) VBA
5 4 (1.00%) Go
5 4 (1.00%) Ruby
6 3 (0.75%) Bash
6 3 (0.75%) C++
6 3 (0.75%) JavaScript
7 2 (0.50%) Kotlin
7 2 (0.50%) PHP
7 2 (0.50%) Scala
8 1 (0.25%) Perl
8 1 (0.25%) PL/SQL
8 1 (0.25%) R
8 1 (0.25%) Shell Script
Qualifications
1 24 (6.02%) Degree
2 18 (4.51%) Security Cleared
3 13 (3.26%) Cisco Certification
4 9 (2.26%) ITIL Certification
5 8 (2.01%) CCNP
5 8 (2.01%) ITIL Foundation Certificate
5 8 (2.01%) SC Cleared
6 5 (1.25%) CIPD
7 4 (1.00%) CISSP
8 3 (0.75%) Six Sigma Green Belt
9 2 (0.50%) A+ Certification
9 2 (0.50%) CCIE
9 2 (0.50%) CCNA
9 2 (0.50%) CISM
9 2 (0.50%) CompTIA Security+
9 2 (0.50%) Microsoft Certification
9 2 (0.50%) Network+ Certification
10 1 (0.25%) (ISC)2 CCSP
10 1 (0.25%) Computer Science Degree
10 1 (0.25%) SSCP
Quality Assurance & Compliance
1 92 (23.06%) SLA
2 14 (3.51%) GDPR
3 12 (3.01%) ISO/IEC 27001
4 7 (1.75%) QA
5 6 (1.50%) Cyber Essentials
6 5 (1.25%) ISO/IEC 20000
7 4 (1.00%) BS25999
7 4 (1.00%) COSHH
7 4 (1.00%) ISO 9001
7 4 (1.00%) NEBOSH
8 3 (0.75%) Cyber Essentials PLUS
8 3 (0.75%) PMO
9 2 (0.50%) Data Quality
9 2 (0.50%) GRC
9 2 (0.50%) NIST
9 2 (0.50%) Sarbanes-Oxley
10 1 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 44 (11.03%) Active Directory
2 18 (4.51%) VMware Infrastructure
3 10 (2.51%) Hyper-V
4 9 (2.26%) VMware ESXi
5 8 (2.01%) Firmware
5 8 (2.01%) Virtual Desktop
6 5 (1.25%) Docker
7 1 (0.25%) iptables
7 1 (0.25%) Microsoft Virtual Server
7 1 (0.25%) Terminal Services
7 1 (0.25%) Virtual Servers
7 1 (0.25%) VirtualBox
7 1 (0.25%) VMware NSX
Systems Management
1 13 (3.26%) FortiGate
1 13 (3.26%) Terraform
2 7 (1.75%) Ansible
3 6 (1.50%) BMC PATROL
4 5 (1.25%) Kubernetes
5 4 (1.00%) Microsoft Intune
6 3 (0.75%) NetBackup
6 3 (0.75%) Opsgenie
6 3 (0.75%) Puppet
6 3 (0.75%) Single Sign-On
6 3 (0.75%) Tivoli Storage Manager
6 3 (0.75%) WebSphere Cast Iron
6 3 (0.75%) WSUS
7 2 (0.50%) Opscode Chef
8 1 (0.25%) BMC Marimba
8 1 (0.25%) Cacti
8 1 (0.25%) McAfee ePO
8 1 (0.25%) Nagios
8 1 (0.25%) TeMIP
8 1 (0.25%) Tivoli
Vendors
1 92 (23.06%) Microsoft
2 28 (7.02%) VMware
3 24 (6.02%) Cisco
4 22 (5.51%) Citrix
4 22 (5.51%) Google
5 12 (3.01%) Oracle
5 12 (3.01%) SAP
6 7 (1.75%) CheckPoint
7 5 (1.25%) Meraki
8 4 (1.00%) ConnectWise
8 4 (1.00%) NetApp
8 4 (1.00%) New Relic
8 4 (1.00%) Sophos
9 3 (0.75%) EMC
9 3 (0.75%) Genesys
9 3 (0.75%) HP
9 3 (0.75%) IBM
9 3 (0.75%) Okta
9 3 (0.75%) Salesforce.com
9 3 (0.75%) Veeam