Service Delivery Jobs in the Midlands

Service Delivery
England > Midlands

The table below provides summary statistics for permanent job vacancies advertised in the Midlands requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 16 June 2025, comparing them to the same period in the previous two years.

6 months to
16 Jun 2025
Same period 2024 Same period 2023
Rank 93 100 118
Rank change year-on-year +7 +18 -46
Permanent jobs citing Service Delivery 204 332 235
As % of all permanent jobs advertised in the Midlands 3.02% 2.33% 2.77%
As % of the Processes & Methodologies category 3.32% 2.95% 2.87%
Number of salaries quoted 110 231 152
10th Percentile £33,500 £26,500 £31,025
25th Percentile £40,688 £35,000 £36,250
Median annual salary (50th Percentile) £52,443 £47,000 £53,386
Median % change year-on-year +11.58% -11.96% +18.64%
75th Percentile £63,750 £62,200 £67,500
90th Percentile £78,125 £72,500 £77,500
England median annual salary £55,000 £50,000 £52,500
% change year-on-year +10.00% -4.76% +0.96%

All Process and Methodology Skills
Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Midlands.

Permanent vacancies with a requirement for process or methodology skills 6,139 11,270 8,178
As % of all permanent jobs advertised in the Midlands 90.87% 79.03% 96.43%
Number of salaries quoted 2,604 7,684 4,354
10th Percentile £26,750 £26,250 £30,000
25th Percentile £32,500 £35,000 £38,750
Median annual salary (50th Percentile) £47,842 £47,500 £52,500
Median % change year-on-year +0.72% -9.52% +5.00%
75th Percentile £63,750 £62,500 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 16 June 2025.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 16 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +19 150 £54,649 +9.30% 605
East Midlands +4 51 £42,500 +17.24% 419
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (7.35%) SharePoint
2 6 (2.94%) Microsoft Exchange
Applications
1 8 (3.92%) Microsoft Office
2 6 (2.94%) Chatbot
2 6 (2.94%) Microsoft Excel
3 2 (0.98%) Microsoft PowerPoint
3 2 (0.98%) Microsoft Project
Business Applications
1 2 (0.98%) Infor M3
2 1 (0.49%) Dynamics CRM
2 1 (0.49%) Dynamics NAV
2 1 (0.49%) Remedy ITSM
2 1 (0.49%) Sage 200
Cloud Services
1 38 (18.63%) Azure
2 26 (12.75%) Microsoft 365
3 13 (6.37%) AWS
4 10 (4.90%) Power Platform
5 9 (4.41%) Entra ID
6 8 (3.92%) Cloud Computing
7 6 (2.94%) OneDrive
7 6 (2.94%) Power Automate
7 6 (2.94%) PowerApps
8 4 (1.96%) Azure Sentinel
8 4 (1.96%) SuccessFactors
9 3 (1.47%) SaaS
10 2 (0.98%) Dynamics 365
11 1 (0.49%) Azure DevOps
11 1 (0.49%) IaaS
11 1 (0.49%) Microsoft Copilot
11 1 (0.49%) SAP Fieldglass
Communications & Networking
1 9 (4.41%) Firewall
1 9 (4.41%) VLAN
2 7 (3.43%) WAN
3 6 (2.94%) DNS
3 6 (2.94%) Wi-Fi
4 5 (2.45%) iSCSI
4 5 (2.45%) SAN
4 5 (2.45%) SD-WAN
5 3 (1.47%) Broadband
5 3 (1.47%) LAN
5 3 (1.47%) Network Security
6 2 (0.98%) ATM
6 2 (0.98%) Frame Relay
6 2 (0.98%) Internet
6 2 (0.98%) Intranet
6 2 (0.98%) SDH
6 2 (0.98%) VPN
6 2 (0.98%) Wireless
7 1 (0.49%) IPsec
7 1 (0.49%) OSPF
Database & Business Intelligence
1 9 (4.41%) Power BI
2 5 (2.45%) Data Warehouse
2 5 (2.45%) Microsoft Analysis Services
2 5 (2.45%) SQL Server
2 5 (2.45%) SQL Server Analysis Services
2 5 (2.45%) SQL Server Integration Services
2 5 (2.45%) SQL Server Reporting Services
3 2 (0.98%) Elasticsearch
3 2 (0.98%) Tableau
Development Applications
1 5 (2.45%) SQL Server Management Studio (SSMS)
2 1 (0.49%) JIRA
General
1 62 (30.39%) Manufacturing
2 53 (25.98%) Social Skills
3 29 (14.22%) Finance
4 23 (11.27%) Law
5 11 (5.39%) Military
5 11 (5.39%) Telecoms
6 10 (4.90%) Inclusion and Diversity
6 10 (4.90%) Retail
7 9 (4.41%) Analytical Skills
7 9 (4.41%) Organisational Skills
8 5 (2.45%) Billing
8 5 (2.45%) Legal
9 4 (1.96%) Games
9 4 (1.96%) Public Sector
10 3 (1.47%) Banking
10 3 (1.47%) Influencing Skills
10 3 (1.47%) Police
11 2 (0.98%) Investment Banking
12 1 (0.49%) Local Government
12 1 (0.49%) Marketing
Job Titles
1 20 (9.80%) Service Manager
2 13 (6.37%) Analyst
2 13 (6.37%) IT Manager
3 10 (4.90%) IT Services Manager
4 9 (4.41%) IT Support
4 9 (4.41%) Support Manager
4 9 (4.41%) Systems Manager
5 8 (3.92%) Architect
5 8 (3.92%) Business Manager
5 8 (3.92%) Business Systems Manager
5 8 (3.92%) Systems Support
5 8 (3.92%) Systems Support Manager
6 7 (3.43%) Consultant
6 7 (3.43%) Delivery Manager
6 7 (3.43%) Digital Transformation
6 7 (3.43%) IT Engineer
6 7 (3.43%) Lead
6 7 (3.43%) Service Delivery Manager
6 7 (3.43%) Support Engineer
7 6 (2.94%) Network Engineer
Libraries, Frameworks & Software Standards
1 6 (2.94%) Web Services
2 1 (0.49%) .NET
2 1 (0.49%) Middleware
2 1 (0.49%) XML
Miscellaneous
1 22 (10.78%) Management Information System
2 6 (2.94%) Driving Licence
2 6 (2.94%) Product Ownership
3 4 (1.96%) Enterprise Software
3 4 (1.96%) Onboarding
4 2 (0.98%) Data Centre
4 2 (0.98%) Data Protection Act
4 2 (0.98%) Hybrid Cloud
4 2 (0.98%) Legacy Systems
4 2 (0.98%) NHS
4 2 (0.98%) Private Cloud
4 2 (0.98%) Public Cloud
4 2 (0.98%) Video\Live Streaming
5 1 (0.49%) Cyber Threat
5 1 (0.49%) Housing Association
5 1 (0.49%) SCADA
5 1 (0.49%) Self-Motivation
5 1 (0.49%) Social Media
5 1 (0.49%) Video Conferencing
5 1 (0.49%) Virtual Team
Operating Systems
1 21 (10.29%) Windows
2 13 (6.37%) Windows Server
3 7 (3.43%) Linux
4 5 (2.45%) CentOS
4 5 (2.45%) Rocky
4 5 (2.45%) Ubuntu
5 3 (1.47%) Windows 10
6 1 (0.49%) Android
6 1 (0.49%) Apple iOS
Processes & Methodologies
1 41 (20.10%) Problem-Solving
2 38 (18.63%) ITIL
3 33 (16.18%) Continuous Improvement
4 27 (13.24%) Incident Management
5 24 (11.76%) Change Management
6 21 (10.29%) ITSM
7 20 (9.80%) Migration
7 20 (9.80%) Process Improvement
7 20 (9.80%) Roadmaps
8 18 (8.82%) Customer Service
8 18 (8.82%) Service Management
9 17 (8.33%) Business Intelligence
9 17 (8.33%) Cybersecurity
9 17 (8.33%) Project Management
10 15 (7.35%) Decision-Making
11 14 (6.86%) Artificial Intelligence
12 13 (6.37%) Collaborative Working
12 13 (6.37%) Stakeholder Management
13 12 (5.88%) Analytics
13 12 (5.88%) Collaborative Culture
Programming Languages
1 9 (4.41%) PowerShell
2 6 (2.94%) SQL
3 1 (0.49%) C#
3 1 (0.49%) TypeScript
Qualifications
1 62 (30.39%) NVQ Level 3
2 28 (13.73%) Degree
3 9 (4.41%) Security Cleared
4 8 (3.92%) SC Cleared
5 7 (3.43%) Cisco Certification
5 7 (3.43%) ITIL Certification
6 6 (2.94%) CCNA
6 6 (2.94%) Computer Science Degree
7 4 (1.96%) GISP
8 2 (0.98%) AAT
8 2 (0.98%) ACCA
8 2 (0.98%) CIMA
8 2 (0.98%) CISSP
8 2 (0.98%) DBS Check
9 1 (0.49%) CISA
9 1 (0.49%) CISM
9 1 (0.49%) GIAC
9 1 (0.49%) ISACA
9 1 (0.49%) PMI Certification
9 1 (0.49%) PMP
Quality Assurance & Compliance
1 24 (11.76%) SLA
2 8 (3.92%) GDPR
3 4 (1.96%) ISO/IEC 20000
3 4 (1.96%) QA
3 4 (1.96%) Sarbanes-Oxley
4 3 (1.47%) COBIT
5 2 (0.98%) NIST
5 2 (0.98%) PMO
6 1 (0.49%) COSHH
6 1 (0.49%) ISO 22301
System Software
1 16 (7.84%) Active Directory
2 5 (2.45%) Hyper-V
3 3 (1.47%) Firmware
4 2 (0.98%) Docker
5 1 (0.49%) Virtual Desktop
5 1 (0.49%) Virtual Machines
5 1 (0.49%) VMware Infrastructure
Systems Management
1 7 (3.43%) Microsoft Intune
2 5 (2.45%) Ansible
2 5 (2.45%) Autotask
2 5 (2.45%) SCCM
3 2 (0.98%) FortiGate
Vendors
1 51 (25.00%) Microsoft
2 15 (7.35%) Cisco
3 7 (3.43%) ServiceNow
4 6 (2.94%) Aruba
4 6 (2.94%) Datto
4 6 (2.94%) SAP
5 5 (2.45%) HP
6 4 (1.96%) Avaya
6 4 (1.96%) SolarWinds
6 4 (1.96%) Zscaler
7 2 (0.98%) Infor
8 1 (0.49%) Barracuda Networks
8 1 (0.49%) BT
8 1 (0.49%) F5
8 1 (0.49%) Juniper
8 1 (0.49%) Remedy
8 1 (0.49%) Sage
8 1 (0.49%) Salesforce
8 1 (0.49%) Veeam
8 1 (0.49%) VMware