Period
to 16 January 2019

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > West Midlands
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 133 153 130
Rank change year-on-year +20 -23 -12
Permanent jobs requiring a Support Engineer 157 190 238
As % of all permanent IT jobs advertised in the West Midlands 2.03% 1.94% 2.27%
As % of the Job Titles category 2.12% 2.00% 2.34%
Number of salaries quoted 141 155 242
West Midlands median annual salary £30,000 £29,000 £29,000
Median salary % change year-on-year +3.45% - +5.45%
10th Percentile £21,000 £18,950 £21,250
90th Percentile £46,000 £42,601 £47,500
England median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% +1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,415 9,484 10,150
% of permanent IT jobs with a recognized job title 95.64% 96.78% 96.83%
Number of salaries quoted 5,650 7,602 8,064
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 16 January 2019.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +39 49 £31,000 +1.64% 1
Birmingham 0 35 £27,500 +10.00% 6
Staffordshire +19 19 £35,000 +42.86% 3
Warwickshire +36 18 £41,000 +26.15% 6
Solihull -5 8 £29,500 - 2
Worcestershire -4 6 £32,500 +0.78% 6
Shropshire -13 5 £22,000 +4.76% 3
Dudley - 4 £24,750 -
Brierley Hill -2 2 £24,750 -29.29%
Sutton Coldfield - 2 £45,000 -
Herefordshire -12 1 £21,000 -6.67% 1
Halesowen - 1 £26,000 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 January 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 103 (65.61%) Windows
2 62 (39.49%) Microsoft
3 52 (33.12%) Windows 10
4 51 (32.48%) Active Directory
5 49 (31.21%) Windows 7
6 41 (26.11%) Microsoft Office
7 37 (23.57%) Linux
8 34 (21.66%) Windows Server
9 27 (17.20%) Office 365
9 27 (17.20%) VMware
10 25 (15.92%) MS Exchange
11 24 (15.29%) SQL Server
11 24 (15.29%) SQL
12 23 (14.65%) Problem-Solving
13 22 (14.01%) Windows Server 2012
13 22 (14.01%) Agile Software Development
13 22 (14.01%) Java
14 21 (13.38%) DHCP
14 21 (13.38%) DNS
14 21 (13.38%) Java EE
14 21 (13.38%) Windows 8
15 20 (12.74%) VPN
16 19 (12.10%) Citrix
17 18 (11.46%) Degree
17 18 (11.46%) Kanban
17 18 (11.46%) Scrum
17 18 (11.46%) Finance
17 18 (11.46%) JavaScript
17 18 (11.46%) HTML
17 18 (11.46%) CSS

Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (15.92%) MS Exchange
2 11 (7.01%) Elasticsearch
3 10 (6.37%) Apache
3 10 (6.37%) nginx
3 10 (6.37%) Tomcat
4 9 (5.73%) Exchange Server 2003
5 8 (5.10%) SharePoint
6 6 (3.82%) Exchange Server 2013
7 5 (3.18%) Exchange Server 2007
7 5 (3.18%) Exchange Server 2010
7 5 (3.18%) Skype for Business
8 4 (2.55%) WebSphere
9 3 (1.91%) Confluence
Applications
1 41 (26.11%) Microsoft Office
2 3 (1.91%) MS Visio
3 1 (0.64%) Microsoft Excel
3 1 (0.64%) Microsoft PowerPoint
Business Applications
1 2 (1.27%) Dynamics AX
1 2 (1.27%) Dynamics CRM
1 2 (1.27%) Remedy ITSM
Cloud Services
1 27 (17.20%) Office 365
2 17 (10.83%) Amazon AWS
3 12 (7.64%) Amazon EC2
3 12 (7.64%) Amazon S3
3 12 (7.64%) AWS CloudFormation
4 10 (6.37%) Microsoft Azure
5 2 (1.27%) Dynamics 365
6 1 (0.64%) G Suite
6 1 (0.64%) Google Cloud Platform
6 1 (0.64%) IaaS
6 1 (0.64%) Mimecast
Communications & Networking
1 21 (13.38%) DHCP
1 21 (13.38%) DNS
2 20 (12.74%) VPN
3 15 (9.55%) Firewall
4 13 (8.28%) TCP/IP
5 10 (6.37%) WAN
6 9 (5.73%) LAN
7 8 (5.10%) Internet
7 8 (5.10%) VLAN
8 6 (3.82%) SAN
8 6 (3.82%) Skype
9 5 (3.18%) Wireless
10 4 (2.55%) ADSL
10 4 (2.55%) MPLS
11 3 (1.91%) Extranet
11 3 (1.91%) NAS
11 3 (1.91%) Software-Defined Networking
11 3 (1.91%) WLAN
12 2 (1.27%) HSRP
12 2 (1.27%) Network Security
Database & Business Intelligence
1 24 (15.29%) SQL Server
2 12 (7.64%) Amazon RDS
3 11 (7.01%) MongoDB
3 11 (7.01%) MySQL
3 11 (7.01%) NoSQL
4 9 (5.73%) PostgreSQL
5 4 (2.55%) RDBMS
5 4 (2.55%) Relational Database
6 1 (0.64%) Data Mining
6 1 (0.64%) SQL Server Integration Services
6 1 (0.64%) SQL Server Reporting Services
Development Applications
1 3 (1.91%) JIRA
General
1 18 (11.46%) Finance
2 8 (5.10%) Banking
2 8 (5.10%) Investment Banking
3 6 (3.82%) Manufacturing
4 5 (3.18%) Telecoms
5 2 (1.27%) Automotive
5 2 (1.27%) Games
6 1 (0.64%) Electronics
6 1 (0.64%) French Language
6 1 (0.64%) Retail
Libraries, Frameworks & Software Standards
1 21 (13.38%) Java EE
2 18 (11.46%) CSS
2 18 (11.46%) HTML
3 12 (7.64%) AngularJS
3 12 (7.64%) jQuery
3 12 (7.64%) React
4 11 (7.01%) Apache NiFi
4 11 (7.01%) Kafka
4 11 (7.01%) Middleware
4 11 (7.01%) RabbitMQ
5 9 (5.73%) Elastic Stack
6 8 (5.10%) XML
7 5 (3.18%) LAMP
7 5 (3.18%) LAPP Stack
7 5 (3.18%) LEMP Stack
7 5 (3.18%) Web Services
8 4 (2.55%) Ajax
8 4 (2.55%) Hibernate
8 4 (2.55%) Spring
8 4 (2.55%) XSLT
Miscellaneous
1 9 (5.73%) Analytical Skills
2 8 (5.10%) Driving Licence
2 8 (5.10%) Management Information System
3 7 (4.46%) Self-Motivation
4 4 (2.55%) PKI
5 3 (1.91%) Data Centre
5 3 (1.91%) Enterprise Software
5 3 (1.91%) Hybrid Cloud
5 3 (1.91%) SCADA
6 2 (1.27%) Replication
6 2 (1.27%) Video Conferencing
7 1 (0.64%) Analytical Mindset
7 1 (0.64%) Clustering
7 1 (0.64%) Data Protection Act
7 1 (0.64%) Enterprise Storage
7 1 (0.64%) Handset
7 1 (0.64%) iPad
7 1 (0.64%) iPhone
7 1 (0.64%) NHS
7 1 (0.64%) Smartphone
Operating Systems
1 103 (65.61%) Windows
2 52 (33.12%) Windows 10
3 49 (31.21%) Windows 7
4 37 (23.57%) Linux
5 34 (21.66%) Windows Server
6 22 (14.01%) Windows Server 2012
7 21 (13.38%) Windows 8
8 14 (8.92%) Windows Server 2003
9 11 (7.01%) CentOS
10 7 (4.46%) Unix
10 7 (4.46%) Windows Server 2008
10 7 (4.46%) Windows XP
11 3 (1.91%) Mac OS
12 2 (1.27%) Android
12 2 (1.27%) Mac OS X
13 1 (0.64%) HPUX
13 1 (0.64%) Red Hat Enterprise Linux
Processes & Methodologies
1 23 (14.65%) Problem-Solving
2 22 (14.01%) Agile Software Development
3 18 (11.46%) Kanban
3 18 (11.46%) Scrum
4 16 (10.19%) ITIL
5 15 (9.55%) Infrastructure Engineering
6 13 (8.28%) Computer Science
7 11 (7.01%) Mathematics
8 9 (5.73%) Proactive Monitoring
9 8 (5.10%) Data Management
9 8 (5.10%) Use Case
10 6 (3.82%) Continuous Improvement
10 6 (3.82%) ITIL V3
10 6 (3.82%) Service Delivery
11 5 (3.18%) DevOps
11 5 (3.18%) Information Security
11 5 (3.18%) Load Balancing
11 5 (3.18%) Mobile Device Management
11 5 (3.18%) Service Management
12 4 (2.55%) Software Engineering
Programming Languages
1 24 (15.29%) SQL
2 22 (14.01%) Java
3 18 (11.46%) JavaScript
4 16 (10.19%) Python
5 13 (8.28%) PHP
6 8 (5.10%) PowerShell
7 6 (3.82%) Bash Shell
8 3 (1.91%) Shell Script
8 3 (1.91%) T-SQL
9 1 (0.64%) Perl
9 1 (0.64%) PL/SQL
9 1 (0.64%) R
Qualifications
1 18 (11.46%) Degree
2 13 (8.28%) Computer Science Degree
2 13 (8.28%) Master's Degree
3 8 (5.10%) Microsoft Certification
4 5 (3.18%) MCP
5 4 (2.55%) CCNA
5 4 (2.55%) Cisco Certification
5 4 (2.55%) MCSE
6 3 (1.91%) MCITP
6 3 (1.91%) MCSA
7 2 (1.27%) CCNP
7 2 (1.27%) MCDST
8 1 (0.64%) CCA
8 1 (0.64%) CCAA
8 1 (0.64%) Citrix Certification
8 1 (0.64%) HNC
8 1 (0.64%) HND
8 1 (0.64%) VCAP
8 1 (0.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (10.19%) SLA
2 2 (1.27%) GDPR
3 1 (0.64%) ISO 9001
System Software
1 51 (32.48%) Active Directory
2 12 (7.64%) VMware Infrastructure
3 10 (6.37%) Hyper-V
4 5 (3.18%) VMware ESXi
5 3 (1.91%) Docker
6 2 (1.27%) Firmware
6 2 (1.27%) vSphere
7 1 (0.64%) Microsoft App-V
7 1 (0.64%) Microsoft Virtual Server
7 1 (0.64%) Virtual Servers
7 1 (0.64%) XenApp
7 1 (0.64%) XenDesktop
Systems Management
1 12 (7.64%) Ansible
1 12 (7.64%) Opscode Chef
1 12 (7.64%) Puppet
2 4 (2.55%) McAfee ePO
2 4 (2.55%) WSUS
3 3 (1.91%) Netcool
3 3 (1.91%) OpenView
3 3 (1.91%) SCCM
3 3 (1.91%) SCOM
4 2 (1.27%) Cisco Prime
5 1 (0.64%) AirWatch
5 1 (0.64%) EnCase
5 1 (0.64%) FTK
5 1 (0.64%) Kubernetes
5 1 (0.64%) Microsoft Intune
Vendors
1 62 (39.49%) Microsoft
2 27 (17.20%) VMware
3 19 (12.10%) Citrix
4 17 (10.83%) Cisco
5 14 (8.92%) Adobe
6 13 (8.28%) HP
7 5 (3.18%) Apple
7 5 (3.18%) Dell
7 5 (3.18%) Veeam
8 4 (2.55%) Avaya
8 4 (2.55%) CyberArk
8 4 (2.55%) Draytek
8 4 (2.55%) McAfee
9 3 (1.91%) EMC
9 3 (1.91%) F5
9 3 (1.91%) Juniper
9 3 (1.91%) Mitel
9 3 (1.91%) Remedy
9 3 (1.91%) SolarWinds
9 3 (1.91%) WatchGuard