Period
to 18 August 2018

The median annual salary for a Support Engineer was £27,500 in advertised job vacancies in the West Midlands during the 6 months to 18 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > West Midlands
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 130 148 130
Rank change year-on-year +18 -18 -12
Permanent jobs requiring a Support Engineer 195 202 259
As % of all permanent IT jobs advertised in the West Midlands 2.14% 2.01% 2.16%
As % of the Job Titles category 2.22% 2.09% 2.25%
Number of salaries quoted 162 187 245
West Midlands median annual salary £27,500 £30,000 £29,000
Median salary % change year-on-year -8.33% +3.45% +5.45%
10th Percentile £19,025 £20,500 £21,100
90th Percentile £48,625 £47,500 £45,000
England median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,782 9,683 11,535
% of permanent IT jobs with a recognized job title 96.23% 96.58% 96.16%
Number of salaries quoted 6,837 8,134 9,133
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £25,000 £23,500
90th Percentile £65,000 £61,250 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 18 August 2018.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 60 £26,750 -15.08% 3
Coventry +14 43 £28,500 -1.72% 2
Warwickshire +31 15 £31,500 -10.00% 3
Wolverhampton +4 14 £26,000 +18.18%
Solihull +10 13 £27,000 -15.63% 3
Worcestershire +9 13 £27,500 -26.67% 3
Shropshire +19 11 £24,000 -9.43% 2
Staffordshire -13 9 £26,500 +1.92% 2
Dudley -16 3 £20,500 -21.15%
Wednesbury - 2 £26,500 -
Halesowen +20 1 £21,500 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 August 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 122 (62.56%) Windows
2 107 (54.87%) Active Directory
3 84 (43.08%) Microsoft
4 48 (24.62%) Windows 7
5 47 (24.10%) ITIL
6 46 (23.59%) Windows Server
7 40 (20.51%) SQL
7 40 (20.51%) Problem-Solving
8 39 (20.00%) Microsoft Office
8 39 (20.00%) MS Exchange
9 38 (19.49%) Office 365
10 36 (18.46%) Windows 10
10 36 (18.46%) Firewall
11 34 (17.44%) Windows Server 2012
12 32 (16.41%) SQL Server
13 31 (15.90%) TCP/IP
13 31 (15.90%) VMware
14 30 (15.38%) Windows Server 2008
15 28 (14.36%) Cisco
16 26 (13.33%) VPN
16 26 (13.33%) DHCP
17 25 (12.82%) DNS
18 24 (12.31%) Microsoft Certification
19 23 (11.79%) Citrix
19 23 (11.79%) WAN
19 23 (11.79%) Self-Motivation
20 22 (11.28%) SharePoint
21 21 (10.77%) Linux
21 21 (10.77%) Internet
21 21 (10.77%) Microsoft Azure

Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (20.00%) MS Exchange
2 22 (11.28%) SharePoint
3 13 (6.67%) Exchange Server 2010
4 12 (6.15%) IIS
5 11 (5.64%) MTS
6 8 (4.10%) WebSphere
7 5 (2.56%) Exchange Server 2003
8 4 (2.05%) Tomcat
9 3 (1.54%) Apache
9 3 (1.54%) BizTalk Server
9 3 (1.54%) Exchange Server 2007
9 3 (1.54%) Exchange Server 2013
9 3 (1.54%) nginx
10 1 (0.51%) Elasticsearch
Applications
1 39 (20.00%) Microsoft Office
2 6 (3.08%) MS Visio
3 4 (2.05%) Microsoft Excel
3 4 (2.05%) Microsoft PowerPoint
4 1 (0.51%) Windchill
Business Applications
1 2 (1.03%) Dynamics CRM
1 2 (1.03%) Remedy ITSM
2 1 (0.51%) Visualfiles
Cloud Services
1 38 (19.49%) Office 365
2 21 (10.77%) Microsoft Azure
3 17 (8.72%) Amazon AWS
4 4 (2.05%) SaaS
5 3 (1.54%) Amazon EC2
5 3 (1.54%) Google Cloud Platform
6 2 (1.03%) Amazon S3
6 2 (1.03%) AWS CloudFormation
6 2 (1.03%) Mimecast
7 1 (0.51%) CloudFront
7 1 (0.51%) IaaS
7 1 (0.51%) OneDrive
7 1 (0.51%) PaaS
Communications & Networking
1 36 (18.46%) Firewall
2 31 (15.90%) TCP/IP
3 26 (13.33%) DHCP
3 26 (13.33%) VPN
4 25 (12.82%) DNS
5 23 (11.79%) WAN
6 21 (10.77%) Internet
7 13 (6.67%) LAN
8 12 (6.15%) MPLS
9 11 (5.64%) BGP
10 10 (5.13%) OSPF
11 9 (4.62%) SAN
12 8 (4.10%) VoIP
13 7 (3.59%) Cisco ASA
14 6 (3.08%) Wireless
15 5 (2.56%) DSL
15 5 (2.56%) EIGRP
15 5 (2.56%) HSRP
15 5 (2.56%) IPv6
15 5 (2.56%) VLAN
Database & Business Intelligence
1 32 (16.41%) SQL Server
2 11 (5.64%) SQL Server 2008
3 7 (3.59%) RDBMS
3 7 (3.59%) Relational Database
4 4 (2.05%) MySQL
5 3 (1.54%) Amazon RDS
5 3 (1.54%) SQL Server 2016
6 2 (1.03%) PostgreSQL
6 2 (1.03%) SQL Server 2012
7 1 (0.51%) Data Warehouse
7 1 (0.51%) MongoDB
Development Applications
1 1 (0.51%) GoCD
1 1 (0.51%) Jenkins
1 1 (0.51%) Team Foundation Server
1 1 (0.51%) Visual Studio
General
1 20 (10.26%) Finance
1 20 (10.26%) Manufacturing
2 15 (7.69%) Telecoms
3 4 (2.05%) Automotive
3 4 (2.05%) Retail
4 2 (1.03%) Electronics
5 1 (0.51%) Banking
5 1 (0.51%) Law
5 1 (0.51%) Legal
5 1 (0.51%) Marketing
Libraries, Frameworks & Software Standards
1 13 (6.67%) .NET
1 13 (6.67%) Java EE
2 12 (6.15%) Web Services
3 11 (5.64%) COM+
3 11 (5.64%) DCOM
3 11 (5.64%) XML
4 10 (5.13%) XSLT
5 7 (3.59%) Ajax
5 7 (3.59%) Hibernate
5 7 (3.59%) JSF
5 7 (3.59%) Spring
6 6 (3.08%) CSS
6 6 (3.08%) HTML
7 3 (1.54%) jQuery
7 3 (1.54%) SOAP
8 2 (1.03%) AngularJS
8 2 (1.03%) Middleware
8 2 (1.03%) React
9 1 (0.51%) LAPP Stack
9 1 (0.51%) LEMP Stack
Miscellaneous
1 23 (11.79%) Self-Motivation
2 16 (8.21%) Management Information System
3 13 (6.67%) Enterprise Software
4 8 (4.10%) Driving Licence
5 7 (3.59%) Analytical Skills
6 4 (2.05%) Computer Science
6 4 (2.05%) Data Centre
7 3 (1.54%) AS400
7 3 (1.54%) Clustering
7 3 (1.54%) Replication
8 2 (1.03%) EMC VNX
8 2 (1.03%) Fintech
8 2 (1.03%) Hybrid Cloud
8 2 (1.03%) iPad
8 2 (1.03%) Private Cloud
8 2 (1.03%) Video Conferencing
9 1 (0.51%) BYOD
9 1 (0.51%) Infotainment
9 1 (0.51%) iPhone
9 1 (0.51%) iSeries
Operating Systems
1 122 (62.56%) Windows
2 48 (24.62%) Windows 7
3 46 (23.59%) Windows Server
4 36 (18.46%) Windows 10
5 34 (17.44%) Windows Server 2012
6 30 (15.38%) Windows Server 2008
7 21 (10.77%) Linux
8 20 (10.26%) Windows Server 2003
9 6 (3.08%) Windows 8
10 4 (2.05%) Windows XP
11 3 (1.54%) Android
11 3 (1.54%) Apple iOS
11 3 (1.54%) Red Hat Enterprise Linux
11 3 (1.54%) Unix
12 1 (0.51%) Mac OS
Processes & Methodologies
1 47 (24.10%) ITIL
2 40 (20.51%) Problem-Solving
3 19 (9.74%) Service Management
4 15 (7.69%) Infrastructure Engineering
4 15 (7.69%) Time Management
5 14 (7.18%) Break/Fix
5 14 (7.18%) Incident Management
6 11 (5.64%) ITIL V3
6 11 (5.64%) Software Engineering
7 10 (5.13%) Agile Software Development
7 10 (5.13%) Mentoring
8 9 (4.62%) Root Cause Analysis
9 8 (4.10%) Proactive Monitoring
10 7 (3.59%) Coaching
10 7 (3.59%) Kalman Filter
10 7 (3.59%) PRINCE2
10 7 (3.59%) Scrum
11 6 (3.08%) Disaster Recovery
11 6 (3.08%) High Availability
11 6 (3.08%) Kanban
Programming Languages
1 40 (20.51%) SQL
2 17 (8.72%) Java
3 16 (8.21%) C#
4 15 (7.69%) JavaScript
5 14 (7.18%) PowerShell
6 11 (5.64%) T-SQL
7 6 (3.08%) Python
7 6 (3.08%) VB
8 5 (2.56%) Bash Shell
8 5 (2.56%) VB.NET
9 4 (2.05%) PL/SQL
10 3 (1.54%) PHP
10 3 (1.54%) VBScript
11 1 (0.51%) C
11 1 (0.51%) Jython
11 1 (0.51%) R
11 1 (0.51%) Ruby
Qualifications
1 24 (12.31%) Microsoft Certification
2 15 (7.69%) Degree
3 14 (7.18%) Cisco Certification
4 10 (5.13%) MCSE
5 9 (4.62%) MCP
6 8 (4.10%) CCNA
6 8 (4.10%) ITIL Certification
7 7 (3.59%) CCNP
8 6 (3.08%) MCSA
9 5 (2.56%) MCDST
9 5 (2.56%) MCITP
10 4 (2.05%) Computer Science Degree
10 4 (2.05%) Master's Degree
11 2 (1.03%) DBS Check
11 2 (1.03%) DV Cleared
11 2 (1.03%) JNCIA
11 2 (1.03%) JNCIS
11 2 (1.03%) SC Cleared
11 2 (1.03%) SCSE
11 2 (1.03%) Security Cleared
Quality Assurance & Compliance
1 12 (6.15%) SLA
2 1 (0.51%) ISO 9001
2 1 (0.51%) QA
System Software
1 107 (54.87%) Active Directory
2 18 (9.23%) VMware Infrastructure
3 17 (8.72%) Hyper-V
4 7 (3.59%) VMware ESXi
5 5 (2.56%) Virtual Machines
5 5 (2.56%) Virtual Servers
6 4 (2.05%) vSphere
7 3 (1.54%) XenApp
8 2 (1.03%) Docker
8 2 (1.03%) Microsoft Virtual Server
9 1 (0.51%) Xen
Systems Management
1 8 (4.10%) SCCM
2 5 (2.56%) SCVMM
3 4 (2.05%) Backup Exec
4 3 (1.54%) Ansible
4 3 (1.54%) Cisco UCCE
4 3 (1.54%) Cisco UCCX
4 3 (1.54%) Microsoft Intune
5 2 (1.03%) Failover Clustering
5 2 (1.03%) HP Data Protector
5 2 (1.03%) Kubernetes
5 2 (1.03%) NetBackup
5 2 (1.03%) Opscode Chef
5 2 (1.03%) Puppet
5 2 (1.03%) SCOM
5 2 (1.03%) Tivoli Storage Manager
6 1 (0.51%) AirWatch
6 1 (0.51%) Graphite
6 1 (0.51%) Nagios
6 1 (0.51%) Single Sign-On
6 1 (0.51%) Systems Management Server (SMS)
Vendors
1 84 (43.08%) Microsoft
2 31 (15.90%) VMware
3 28 (14.36%) Cisco
4 23 (11.79%) Citrix
5 7 (3.59%) Adobe
5 7 (3.59%) Barracuda Networks
5 7 (3.59%) HP
6 6 (3.08%) Apple
7 5 (2.56%) CheckPoint
7 5 (2.56%) Dell
7 5 (2.56%) Google
7 5 (2.56%) MobileIron
8 4 (2.05%) EMC
8 4 (2.05%) NetApp
8 4 (2.05%) Red Hat
8 4 (2.05%) Veeam
8 4 (2.05%) WatchGuard
9 3 (1.54%) Capita
9 3 (1.54%) IBM
9 3 (1.54%) Juniper