Period
to 17 August 2017

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 17 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > West Midlands
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 147 136 117
Rank change year-on-year -11 -19 +17
Permanent jobs requiring a Support Engineer 200 255 255
As % of all permanent IT jobs advertised in the West Midlands 2.01% 2.12% 2.30%
As % of the Job Titles category 2.08% 2.21% 2.39%
Number of salaries quoted 185 241 215
West Midlands median annual salary £30,000 £29,250 £27,500
Median salary % change year-on-year +2.56% +6.36% -
10th Percentile £20,500 £21,250 £21,000
90th Percentile £47,500 £45,000 £44,500
England median annual salary £31,500 £32,500 £31,000
% change year-on-year -3.08% +4.84% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9602 11547 10675
As % of all permanent IT job vacancies advertised in the West Midlands 96.56% 96.12% 96.44%
Number of salaries quoted 8063 9149 8861
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,500
90th Percentile £61,250 £62,500 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 17 August 2017.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -32 60 £31,500 +8.62% 3
Coventry +14 34 £29,000 +5.45% 1
Staffordshire +6 30 £26,000 - 2
Worcestershire +11 20 £37,500 +8.70% 2
Warwickshire -5 12 £35,000 +3.70% 1
Shropshire +6 8 £26,500 -20.90% 4
Herefordshire - 7 £45,000 -
Solihull -6 6 £32,000 +42.22% 5
Walsall +7 3 £24,500 -32.17%
West Bromwich +6 3 £22,500 -10.00%
Dudley +3 2 £26,000 +26.83%
Brierley Hill - 2 £27,250 -
Wolverhampton +8 1 £22,000 -45.68% 1
Halesowen - 1 - -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 August 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Engineer in the job title.

1 120 (60.00%) Windows
2 75 (37.50%) Active Directory
3 73 (36.50%) Microsoft
4 57 (28.50%) Windows Server
5 46 (23.00%) Microsoft Office
6 45 (22.50%) VMware
7 41 (20.50%) Cisco
8 40 (20.00%) ITIL
9 38 (19.00%) SharePoint
9 38 (19.00%) Citrix
10 37 (18.50%) Firewall
10 37 (18.50%) Windows Server 2008
11 36 (18.00%) SQL
12 35 (17.50%) TCP/IP
12 35 (17.50%) Windows Server 2012
13 34 (17.00%) MS Exchange
13 34 (17.00%) LAN
14 31 (15.50%) Cisco Certification
15 30 (15.00%) CCNA
15 30 (15.00%) WAN
16 29 (14.50%) VMware Infrastructure
17 28 (14.00%) Hyper-V
18 27 (13.50%) SQL Server
19 26 (13.00%) Windows 7
20 25 (12.50%) Office 365
21 22 (11.00%) Windows 10
21 22 (11.00%) Windows Server 2003
22 18 (9.00%) Network Security
22 18 (9.00%) DHCP
23 17 (8.50%) VPN

Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (19.00%) SharePoint
2 34 (17.00%) MS Exchange
3 13 (6.50%) Exchange Server 2010
4 7 (3.50%) IIS
4 7 (3.50%) SharePoint 2013
5 5 (2.50%) Exchange Server 2013
6 4 (2.00%) BizTalk Server
6 4 (2.00%) Exchange Server 2007
7 2 (1.00%) Exchange Server 2003
7 2 (1.00%) IBM Notes
7 2 (1.00%) Skype for Business
8 1 (0.50%) Blackberry Enterprise Server
8 1 (0.50%) Confluence
Applications
1 46 (23.00%) Microsoft Office
2 8 (4.00%) Microsoft Excel
3 1 (0.50%) Microsoft PowerPoint
Business Applications
1 4 (2.00%) assyst
2 3 (1.50%) Dynamics AX
3 2 (1.00%) Oracle Financials
4 1 (0.50%) JDE EnterpriseOne
4 1 (0.50%) Oracle Applications
4 1 (0.50%) Workfront
Cloud Services
1 25 (12.50%) Office 365
2 9 (4.50%) Microsoft Azure
3 5 (2.50%) Amazon AWS
4 2 (1.00%) Amazon EC2
4 2 (1.00%) AWS CloudFormation
4 2 (1.00%) OneDrive
5 1 (0.50%) G Suite
Communications & Networking
1 37 (18.50%) Firewall
2 35 (17.50%) TCP/IP
3 34 (17.00%) LAN
4 30 (15.00%) WAN
5 18 (9.00%) DHCP
5 18 (9.00%) Network Security
6 17 (8.50%) Cisco ASA
6 17 (8.50%) DNS
6 17 (8.50%) VPN
7 15 (7.50%) VoIP
7 15 (7.50%) Wireless
8 11 (5.50%) VLAN
9 9 (4.50%) MPLS
10 8 (4.00%) Cisco Nexus
10 8 (4.00%) Cisco PIX
10 8 (4.00%) Skype
10 8 (4.00%) TACACS
11 7 (3.50%) WLAN
12 6 (3.00%) WAAS
13 5 (2.50%) PBX
Database & Business Intelligence
1 27 (13.50%) SQL Server
2 6 (3.00%) SQL Server 2005
3 3 (1.50%) MongoDB
3 3 (1.50%) Oracle Database
4 2 (1.00%) SQL Server 2008
5 1 (0.50%) KDB
Development Applications
1 4 (2.00%) CA Gen
1 4 (2.00%) Team Foundation Server
1 4 (2.00%) Visual Studio
2 1 (0.50%) Atlassian Bamboo
2 1 (0.50%) Git (software)
2 1 (0.50%) Jenkins
2 1 (0.50%) JIRA
2 1 (0.50%) Maven
2 1 (0.50%) Sonatype Nexus
2 1 (0.50%) Subversion
General
1 16 (8.00%) Manufacturing
2 10 (5.00%) Automotive
3 7 (3.50%) Finance
4 5 (2.50%) Telecoms
5 3 (1.50%) Advertising
5 3 (1.50%) Legal
5 3 (1.50%) Retail
6 1 (0.50%) Electronics
6 1 (0.50%) Games
Libraries, Frameworks & Software Standards
1 9 (4.50%) Middleware
2 4 (2.00%) .NET
3 3 (1.50%) WAP
3 3 (1.50%) Web Services
4 1 (0.50%) ASP.NET
4 1 (0.50%) EDI
4 1 (0.50%) JMS
Miscellaneous
1 12 (6.00%) Driving Licence
2 8 (4.00%) iPad
3 7 (3.50%) Computer Science
4 6 (3.00%) Data Centre
5 5 (2.50%) Analytical Skills
6 3 (1.50%) Clustering
7 2 (1.00%) Public Cloud
8 1 (0.50%) AS400
8 1 (0.50%) BBC
8 1 (0.50%) Client/Server
8 1 (0.50%) EPoS
8 1 (0.50%) Fat Client
8 1 (0.50%) FMCG
8 1 (0.50%) Life Science
8 1 (0.50%) Management Information System
8 1 (0.50%) Private Cloud
8 1 (0.50%) Thin Client
8 1 (0.50%) Video Conferencing
Operating Systems
1 120 (60.00%) Windows
2 57 (28.50%) Windows Server
3 37 (18.50%) Windows Server 2008
4 35 (17.50%) Windows Server 2012
5 26 (13.00%) Windows 7
6 22 (11.00%) Windows 10
6 22 (11.00%) Windows Server 2003
7 12 (6.00%) Linux
8 10 (5.00%) Unix
9 7 (3.50%) Windows XP
10 6 (3.00%) Android
10 6 (3.00%) Apple iOS
11 4 (2.00%) Windows 8
12 3 (1.50%) Mac OS X
13 1 (0.50%) SUSE
13 1 (0.50%) Windows 2000 Server
13 1 (0.50%) Windows Phone
Processes & Methodologies
1 40 (20.00%) ITIL
2 13 (6.50%) Data Protection
2 13 (6.50%) Root Cause Analysis
3 12 (6.00%) Test Automation
4 11 (5.50%) Continuous Improvement
4 11 (5.50%) Disaster Recovery
5 9 (4.50%) Network Design
6 8 (4.00%) Migration
6 8 (4.00%) SIEM
7 7 (3.50%) ITIL V3
8 6 (3.00%) Change Management
8 6 (3.00%) ERP
8 6 (3.00%) Project Management
9 5 (2.50%) Business Continuity
9 5 (2.50%) Presales
9 5 (2.50%) Service Management
9 5 (2.50%) Virtual Environments
10 4 (2.00%) Change Control
10 4 (2.00%) Information Security
10 4 (2.00%) Workflow
Programming Languages
1 36 (18.00%) SQL
2 9 (4.50%) PowerShell
3 7 (3.50%) VB
4 5 (2.50%) C#
4 5 (2.50%) Python
5 4 (2.00%) Java
5 4 (2.00%) T-SQL
6 3 (1.50%) Bash Shell
7 2 (1.00%) JavaScript
7 2 (1.00%) Perl
7 2 (1.00%) Ruby
7 2 (1.00%) VBScript
8 1 (0.50%) C
8 1 (0.50%) VBA
Qualifications
1 31 (15.50%) Cisco Certification
2 30 (15.00%) CCNA
3 16 (8.00%) CCNP
4 15 (7.50%) Degree
5 10 (5.00%) Microsoft Certification
6 7 (3.50%) ITIL Certification
7 6 (3.00%) CCIE
7 6 (3.00%) MCSE
8 5 (2.50%) Computer Science Degree
9 4 (2.00%) MCSA
10 3 (1.50%) Security Cleared
11 2 (1.00%) MCITP
12 1 (0.50%) DBS Check
12 1 (0.50%) HNC
12 1 (0.50%) MCP
12 1 (0.50%) MCSD
12 1 (0.50%) SC Cleared
Quality Assurance & Compliance
1 11 (5.50%) SLA
2 2 (1.00%) ISO/IEC 27001
3 1 (0.50%) QA
System Software
1 75 (37.50%) Active Directory
2 29 (14.50%) VMware Infrastructure
3 28 (14.00%) Hyper-V
4 11 (5.50%) vSphere
5 5 (2.50%) Virtual Servers
6 3 (1.50%) UAG
6 3 (1.50%) XenApp
7 2 (1.00%) Docker
7 2 (1.00%) Virtual Machines
7 2 (1.00%) VMware ESXi
8 1 (0.50%) Microsoft Virtual Server
Systems Management
1 12 (6.00%) SCCM
2 10 (5.00%) Backup Exec
3 7 (3.50%) NetBackup
3 7 (3.50%) SCOM
4 5 (2.50%) Microsoft Data Protection Manager
5 4 (2.00%) WSUS
6 3 (1.50%) Ansible
6 3 (1.50%) Microsoft Clustering
6 3 (1.50%) Norton AntiVirus
7 2 (1.00%) Opscode Chef
7 2 (1.00%) Puppet
7 2 (1.00%) Salt
7 2 (1.00%) SCVMM
8 1 (0.50%) CA Spectrum
8 1 (0.50%) Control-M
8 1 (0.50%) ITRS Geneos
8 1 (0.50%) Nagios
8 1 (0.50%) Netcool
8 1 (0.50%) SCDPM
8 1 (0.50%) Symantec Endpoint Protection
Vendors
1 73 (36.50%) Microsoft
2 45 (22.50%) VMware
3 41 (20.50%) Cisco
4 38 (19.00%) Citrix
5 14 (7.00%) Veeam
6 13 (6.50%) Oracle
7 12 (6.00%) Avaya
8 10 (5.00%) Barracuda Networks
9 9 (4.50%) CheckPoint
10 8 (4.00%) HP
11 6 (3.00%) EMC
11 6 (3.00%) SolarWinds
11 6 (3.00%) Symantec
12 5 (2.50%) Adobe
12 5 (2.50%) CA
12 5 (2.50%) Mitel
13 4 (2.00%) Juniper
13 4 (2.00%) NetApp
14 3 (1.50%) BMC
14 3 (1.50%) Dell