Period
to 24 September 2017

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 24 September 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > West Midlands
6 months to
24 Sep 2017
Same period 2016 Same period 2015
Rank 146 127 121
Rank change year-on-year -19 -6 +14
Permanent jobs requiring a Support Engineer 202 263 249
As % of all permanent IT jobs advertised in the West Midlands 2.06% 2.22% 2.24%
As % of the Job Titles category 2.13% 2.30% 2.32%
Number of salaries quoted 184 256 210
West Midlands median annual salary £30,000 £29,000 £27,500
Median salary % change year-on-year +3.45% +5.45% -5.17%
10th Percentile £20,250 £21,250 £21,242
90th Percentile £43,425 £47,500 £48,000
England median annual salary £31,000 £32,500 £30,500
% change year-on-year -4.62% +6.56% -1.61%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9482 11412 10744
% of permanent IT jobs with a recognized job title 96.52% 96.14% 96.63%
Number of salaries quoted 7928 9012 8941
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £24,500 £23,250 £23,750
90th Percentile £62,500 £62,500 £63,750
England median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 24 September 2017.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 24 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -24 60 £31,000 +6.90% 2
Coventry +5 32 £27,500 - 1
Staffordshire +1 28 £24,000 -9.43% 2
Worcestershire +12 20 £36,250 +5.07%
Warwickshire +3 14 £35,000 +16.67% 2
Shropshire +2 10 £23,500 -29.85% 3
Solihull 0 10 £31,000 +37.78% 4
West Bromwich +3 3 £22,500 -10.00%
Walsall +2 3 £24,500 +1.83%
Wolverhampton +13 2 £22,250 -3.26%
Dudley +3 2 £26,000 +26.83%
Halesowen - 1 - -
Herefordshire - 1 £45,000 -
Wednesbury - 1 £36,000 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 24 September 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Engineer in the job title.

1 128 (63.37%) Windows
2 83 (41.09%) Active Directory
3 81 (40.10%) Microsoft
4 55 (27.23%) Windows Server
5 53 (26.24%) VMware
6 45 (22.28%) Citrix
7 43 (21.29%) SQL
8 42 (20.79%) ITIL
9 41 (20.30%) Microsoft Office
10 38 (18.81%) VMware Infrastructure
11 36 (17.82%) MS Exchange
12 34 (16.83%) SharePoint
12 34 (16.83%) Windows Server 2008
13 33 (16.34%) Hyper-V
14 32 (15.84%) Windows Server 2012
15 30 (14.85%) TCP/IP
16 29 (14.36%) LAN
16 29 (14.36%) Cisco
16 29 (14.36%) Firewall
17 26 (12.87%) WAN
17 26 (12.87%) Office 365
17 26 (12.87%) Windows 7
18 25 (12.38%) Windows Server 2003
19 20 (9.90%) SQL Server
20 19 (9.41%) Manufacturing
20 19 (9.41%) Degree
20 19 (9.41%) Windows 10
21 18 (8.91%) SCCM
21 18 (8.91%) CCNA
21 18 (8.91%) Linux

Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (17.82%) MS Exchange
2 34 (16.83%) SharePoint
3 13 (6.44%) Exchange Server 2010
4 7 (3.47%) IIS
4 7 (3.47%) SharePoint 2013
5 4 (1.98%) BizTalk Server
5 4 (1.98%) Skype for Business
6 3 (1.49%) Exchange Server 2007
6 3 (1.49%) Exchange Server 2013
7 2 (0.99%) Exchange Server 2003
8 1 (0.50%) Confluence
8 1 (0.50%) IBM Domino
Applications
1 41 (20.30%) Microsoft Office
2 5 (2.48%) Microsoft Excel
3 1 (0.50%) Microsoft PowerPoint
Business Applications
1 4 (1.98%) assyst
2 2 (0.99%) Oracle Financials
2 2 (0.99%) Workfront
3 1 (0.50%) JDE EnterpriseOne
3 1 (0.50%) Oracle Applications
3 1 (0.50%) Unit4 Business World
Cloud Services
1 26 (12.87%) Office 365
2 12 (5.94%) Microsoft Azure
3 8 (3.96%) Amazon AWS
4 5 (2.48%) Amazon EC2
4 5 (2.48%) AWS CloudFormation
5 3 (1.49%) OneDrive
6 1 (0.50%) G Suite
Communications & Networking
1 30 (14.85%) TCP/IP
2 29 (14.36%) Firewall
2 29 (14.36%) LAN
3 26 (12.87%) WAN
4 18 (8.91%) VoIP
5 15 (7.43%) DHCP
5 15 (7.43%) DNS
6 13 (6.44%) Internet
6 13 (6.44%) VLAN
7 10 (4.95%) Wireless
8 9 (4.46%) Cisco ASA
8 9 (4.46%) Network Security
8 9 (4.46%) VPN
8 9 (4.46%) WLAN
9 7 (3.47%) Cisco PIX
10 5 (2.48%) PBX
10 5 (2.48%) SAN
10 5 (2.48%) Skype
10 5 (2.48%) Wi-Fi
11 4 (1.98%) Unified Communications
Database & Business Intelligence
1 20 (9.90%) SQL Server
2 6 (2.97%) SQL Server 2005
3 3 (1.49%) MongoDB
3 3 (1.49%) Oracle Database
4 2 (0.99%) SQL Server 2008
5 1 (0.50%) KDB
Development Applications
1 4 (1.98%) CA Gen
1 4 (1.98%) Team Foundation Server
1 4 (1.98%) Visual Studio
2 2 (0.99%) Git (software)
3 1 (0.50%) Atlassian Bamboo
3 1 (0.50%) Jenkins
3 1 (0.50%) JIRA
3 1 (0.50%) Maven
3 1 (0.50%) Sonatype Nexus
3 1 (0.50%) Subversion
General
1 19 (9.41%) Manufacturing
2 11 (5.45%) Automotive
3 7 (3.47%) Finance
4 3 (1.49%) Advertising
4 3 (1.49%) Legal
4 3 (1.49%) Telecoms
5 1 (0.50%) Electronics
5 1 (0.50%) Games
5 1 (0.50%) Marketing
5 1 (0.50%) Retail
Libraries, Frameworks & Software Standards
1 8 (3.96%) .NET
1 8 (3.96%) Middleware
2 3 (1.49%) WAP
2 3 (1.49%) Web Services
3 1 (0.50%) ASP.NET
3 1 (0.50%) CSS
3 1 (0.50%) HTML
3 1 (0.50%) JMS
3 1 (0.50%) LAMP
3 1 (0.50%) LEMP Stack
Miscellaneous
1 13 (6.44%) Computer Science
2 11 (5.45%) Driving Licence
3 9 (4.46%) Data Centre
4 7 (3.47%) Analytical Skills
4 7 (3.47%) iPad
4 7 (3.47%) Management Information System
5 6 (2.97%) SCADA
6 5 (2.48%) Public Cloud
7 4 (1.98%) Enterprise Storage
8 3 (1.49%) Clustering
8 3 (1.49%) Video Conferencing
9 1 (0.50%) BBC
9 1 (0.50%) Client/Server
9 1 (0.50%) EPoS
9 1 (0.50%) Fat Client
9 1 (0.50%) FMCG
9 1 (0.50%) Life Science
9 1 (0.50%) Linux Command Line
9 1 (0.50%) Private Cloud
9 1 (0.50%) Thin Client
Operating Systems
1 128 (63.37%) Windows
2 55 (27.23%) Windows Server
3 34 (16.83%) Windows Server 2008
4 32 (15.84%) Windows Server 2012
5 26 (12.87%) Windows 7
6 25 (12.38%) Windows Server 2003
7 19 (9.41%) Windows 10
8 18 (8.91%) Linux
9 11 (5.45%) Unix
10 7 (3.47%) Windows XP
11 6 (2.97%) Windows 8
12 5 (2.48%) Apple iOS
13 4 (1.98%) Android
14 3 (1.49%) Mac OS X
14 3 (1.49%) Windows 2000 Server
15 1 (0.50%) CentOS
15 1 (0.50%) SUSE
15 1 (0.50%) Ubuntu
Processes & Methodologies
1 42 (20.79%) ITIL
2 16 (7.92%) Root Cause Analysis
2 16 (7.92%) Test Automation
3 14 (6.93%) Continuous Improvement
4 12 (5.94%) Data Protection
5 11 (5.45%) Change Management
6 10 (4.95%) Disaster Recovery
6 10 (4.95%) Migration
6 10 (4.95%) Problem Management
6 10 (4.95%) Service Management
7 8 (3.96%) Configuration Management
8 7 (3.47%) ITIL V3
8 7 (3.47%) SIEM
9 6 (2.97%) DevOps
9 6 (2.97%) ERP
9 6 (2.97%) Line Management
9 6 (2.97%) Software Engineering
9 6 (2.97%) Virtual Environments
10 5 (2.48%) Infrastructure Monitoring
10 5 (2.48%) Presales
Programming Languages
1 43 (21.29%) SQL
2 13 (6.44%) PowerShell
3 8 (3.96%) Python
3 8 (3.96%) VB
4 7 (3.47%) C#
4 7 (3.47%) Java
5 6 (2.97%) JavaScript
6 5 (2.48%) Perl
6 5 (2.48%) Ruby
6 5 (2.48%) T-SQL
6 5 (2.48%) VBScript
7 4 (1.98%) Bash Shell
8 1 (0.50%) C
8 1 (0.50%) VBA
Qualifications
1 19 (9.41%) Degree
2 18 (8.91%) CCNA
2 18 (8.91%) Cisco Certification
3 12 (5.94%) Microsoft Certification
4 11 (5.45%) Computer Science Degree
5 6 (2.97%) CCNP
5 6 (2.97%) MCSA
6 5 (2.48%) ITIL Certification
7 4 (1.98%) MCSE
8 2 (0.99%) MCITP
9 1 (0.50%) CCIE
9 1 (0.50%) DBS Check
9 1 (0.50%) HNC
9 1 (0.50%) MCP
9 1 (0.50%) MCSD
9 1 (0.50%) SC Cleared
9 1 (0.50%) Security Cleared
Quality Assurance & Compliance
1 9 (4.46%) SLA
2 2 (0.99%) ISO/IEC 27001
3 1 (0.50%) QA
System Software
1 83 (41.09%) Active Directory
2 38 (18.81%) VMware Infrastructure
3 33 (16.34%) Hyper-V
4 10 (4.95%) vSphere
5 5 (2.48%) Docker
5 5 (2.48%) Virtual Machines
5 5 (2.48%) Virtual Servers
6 3 (1.49%) UAG
7 2 (0.99%) VMware ESXi
7 2 (0.99%) XenApp
8 1 (0.50%) Microsoft Virtual Server
Systems Management
1 18 (8.91%) SCCM
2 10 (4.95%) SCOM
3 9 (4.46%) Backup Exec
4 7 (3.47%) NetBackup
5 6 (2.97%) Ansible
6 5 (2.48%) Norton AntiVirus
6 5 (2.48%) Opscode Chef
6 5 (2.48%) Puppet
6 5 (2.48%) Salt
6 5 (2.48%) SCVMM
7 4 (1.98%) WSUS
8 3 (1.49%) CA Spectrum
8 3 (1.49%) Microsoft Clustering
8 3 (1.49%) Microsoft Data Protection Manager
9 1 (0.50%) Control-M
9 1 (0.50%) ITRS Geneos
9 1 (0.50%) Nagios
9 1 (0.50%) Netcool
9 1 (0.50%) Symantec Endpoint Protection
9 1 (0.50%) vCenter Server
Vendors
1 81 (40.10%) Microsoft
2 53 (26.24%) VMware
3 45 (22.28%) Citrix
4 29 (14.36%) Cisco
5 14 (6.93%) Veeam
6 10 (4.95%) HP
6 10 (4.95%) Oracle
7 8 (3.96%) Barracuda Networks
7 8 (3.96%) CheckPoint
7 8 (3.96%) NetApp
7 8 (3.96%) Symantec
8 7 (3.47%) Avaya
8 7 (3.47%) CA
9 6 (2.97%) BMC
9 6 (2.97%) Dell
10 5 (2.48%) Adobe
10 5 (2.48%) McAfee
10 5 (2.48%) Mitel
11 4 (1.98%) EMC
11 4 (1.98%) EqualLogic