Support Engineer Jobs in the West Midlands

Support Engineer
England > West Midlands

The median Support Engineer salary in the West Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 103 76 146
Rank change year-on-year -27 +70 +39
Permanent jobs requiring a Support Engineer 98 232 121
As % of all permanent jobs advertised in the West Midlands 2.28% 3.15% 1.91%
As % of the Job Titles category 2.51% 3.34% 2.12%
Number of salaries quoted 64 191 109
10th Percentile £26,000 £25,000 £23,949
25th Percentile £27,750 £26,250 £26,000
Median annual salary (50th Percentile) £35,000 £30,000 £32,500
Median % change year-on-year +16.67% -7.69% +6.56%
75th Percentile £52,500 £38,000 £41,409
90th Percentile £53,750 £43,750 £50,750
England median annual salary £37,500 £32,500 £33,500
% change year-on-year +15.38% -2.99% -

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,901 6,944 5,710
% of permanent jobs with a recognized job title 90.57% 94.23% 90.15%
Number of salaries quoted 1,753 5,206 3,266
10th Percentile £28,822 £26,250 £30,000
25th Percentile £35,000 £35,000 £39,000
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £65,000 £63,750 £67,500
90th Percentile £77,500 £77,500 £78,750
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Engineer in the West Midlands over the 6 months to 15 May 2025.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +5 37 £50,000 +51.52% 14
Warwickshire -25 17 £31,000 -11.43% 2
Staffordshire -1 16 £33,500 -0.74% 22
Shropshire +12 7 £26,000 -30.67%
Worcestershire +8 6 £27,500 -8.33% 9
Wolverhampton +13 3 £40,000 +92.77% 3
Solihull +9 2 £39,000 +47.17% 2
Coventry -6 2 £32,500 -10.34% 3
Sutton Coldfield +7 1 - -
Kingswinford -1 1 - -
Rowley Regis - 1 - -
Smethwick - 1 - -
Tipton - 1 - -
Willenhall - 1 - -
Bilston - 1 - -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 15 May 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 78 (79.59%) Windows
2 49 (50.00%) Microsoft
3 48 (48.98%) Cisco
3 48 (48.98%) Problem-Solving
4 40 (40.82%) Mentoring
5 39 (39.80%) WAN
6 38 (38.78%) Active Directory
7 37 (37.76%) Microsoft Certification
8 36 (36.73%) Firewall
8 36 (36.73%) LAN
9 35 (35.71%) MCP
10 34 (34.69%) Degree
10 34 (34.69%) Windows Server
11 29 (29.59%) Microsoft 365
11 29 (29.59%) MCSE
12 28 (28.57%) Azure
13 27 (27.55%) Linux
14 24 (24.49%) Asset Management
14 24 (24.49%) Computer Science
14 24 (24.49%) Driving Licence
14 24 (24.49%) Social Skills
15 23 (23.47%) Computer Science Degree
15 23 (23.47%) ITIL
15 23 (23.47%) CCNA
15 23 (23.47%) Cisco Certification
16 22 (22.45%) Internet
16 22 (22.45%) WLAN
16 22 (22.45%) CCNP
16 22 (22.45%) LPIC
16 22 (22.45%) Network Management

Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (20.41%) Microsoft Exchange
2 1 (1.02%) Confluence
Applications
1 9 (9.18%) Microsoft Office
2 4 (4.08%) Chatbot
Business Applications
1 9 (9.18%) Oracle Applications
1 9 (9.18%) Oracle EBS
Cloud Services
1 29 (29.59%) Microsoft 365
2 28 (28.57%) Azure
3 5 (5.10%) Entra ID
4 3 (3.06%) AWS
5 2 (2.04%) Amazon ECS
5 2 (2.04%) AWS Lambda
5 2 (2.04%) Serverless
6 1 (1.02%) Amazon CloudWatch
6 1 (1.02%) Amazon EC2
6 1 (1.02%) Amazon ELB
6 1 (1.02%) Amazon Glacier
6 1 (1.02%) Amazon S3
6 1 (1.02%) AWS KMS
6 1 (1.02%) SaaS
6 1 (1.02%) Virtual Private Cloud
Communications & Networking
1 39 (39.80%) WAN
2 36 (36.73%) Firewall
2 36 (36.73%) LAN
3 22 (22.45%) Internet
3 22 (22.45%) Network Security
3 22 (22.45%) WLAN
4 11 (11.22%) VPN
5 9 (9.18%) DNS
6 6 (6.12%) DHCP
7 3 (3.06%) SD-WAN
8 2 (2.04%) Broadband
9 1 (1.02%) PBX
9 1 (1.02%) TCP/IP
Database & Business Intelligence
1 1 (1.02%) Amazon RDS
1 1 (1.02%) SQL Server
Development Applications
1 1 (1.02%) Git
1 1 (1.02%) JIRA
1 1 (1.02%) Sonatype Nexus
1 1 (1.02%) Vagrant
General
1 24 (24.49%) Social Skills
2 12 (12.24%) Inclusion and Diversity
3 8 (8.16%) Public Sector
4 6 (6.12%) Telecoms
5 4 (4.08%) Finance
6 2 (2.04%) Retail
7 1 (1.02%) Advertising
7 1 (1.02%) Electronics
7 1 (1.02%) Manufacturing
7 1 (1.02%) Marketing
Libraries, Frameworks & Software Standards
1 9 (9.18%) Middleware
1 9 (9.18%) Oracle Fusion
2 2 (2.04%) .NET
Miscellaneous
1 24 (24.49%) Driving Licence
2 18 (18.37%) Onboarding
3 6 (6.12%) Data Centre
4 5 (5.10%) Self-Motivation
5 3 (3.06%) Data Protection Act
6 2 (2.04%) Management Information System
7 1 (1.02%) NHS
Operating Systems
1 78 (79.59%) Windows
2 34 (34.69%) Windows Server
3 27 (27.55%) Linux
4 20 (20.41%) Windows Server 2016
5 14 (14.29%) Windows Server 2019
6 10 (10.20%) Windows 10
7 2 (2.04%) Windows Server 2012
8 1 (1.02%) VMS
Processes & Methodologies
1 48 (48.98%) Problem-Solving
2 40 (40.82%) Mentoring
3 24 (24.49%) Asset Management
3 24 (24.49%) Computer Science
4 23 (23.47%) ITIL
5 22 (22.45%) IT Asset Management
5 22 (22.45%) Network Management
6 14 (14.29%) Customer Service
6 14 (14.29%) Data Security
6 14 (14.29%) Infrastructure Engineering
6 14 (14.29%) Infrastructure Management
6 14 (14.29%) Network Design
7 13 (13.27%) Incident Management
8 10 (10.20%) Proactive Monitoring
9 8 (8.16%) Continuous Improvement
9 8 (8.16%) Cybersecurity
10 7 (7.14%) Collaborative Working
10 7 (7.14%) Customer-Centric Approach
10 7 (7.14%) Customer-Centricity
10 7 (7.14%) SIEM
Programming Languages
1 18 (18.37%) SQL
2 15 (15.31%) PowerShell
3 3 (3.06%) Python
4 2 (2.04%) Java
Qualifications
1 37 (37.76%) Microsoft Certification
2 35 (35.71%) MCP
3 34 (34.69%) Degree
4 29 (29.59%) MCSE
5 23 (23.47%) CCNA
5 23 (23.47%) Cisco Certification
5 23 (23.47%) Computer Science Degree
6 22 (22.45%) CCNP
6 22 (22.45%) LPIC
7 14 (14.29%) MCSA
8 13 (13.27%) A+ Certification
9 2 (2.04%) SC Cleared
9 2 (2.04%) Security Cleared
Quality Assurance & Compliance
1 6 (6.12%) SLA
2 2 (2.04%) ISO 9000
2 2 (2.04%) PCI DSS
2 2 (2.04%) Sarbanes-Oxley
3 1 (1.02%) ISO/IEC 27001
3 1 (1.02%) NIST
System Software
1 38 (38.78%) Active Directory
2 21 (21.43%) VMware Infrastructure
3 14 (14.29%) XenApp
4 1 (1.02%) BitLocker
4 1 (1.02%) Hyper-V
Systems Management
1 16 (16.33%) Microsoft Intune
2 3 (3.06%) SCCM
3 1 (1.02%) Ansible
3 1 (1.02%) Grafana
3 1 (1.02%) Prometheus
3 1 (1.02%) Terraform
Vendors
1 49 (50.00%) Microsoft
2 48 (48.98%) Cisco
3 21 (21.43%) VMware
4 16 (16.33%) Citrix
5 15 (15.31%) Meraki
6 14 (14.29%) CheckPoint
6 14 (14.29%) SonicWALL
7 9 (9.18%) Oracle
7 9 (9.18%) ServiceNow
8 7 (7.14%) Juniper
9 6 (6.12%) Dell
9 6 (6.12%) McAfee
10 2 (2.04%) Fujitsu
10 2 (2.04%) Nexthink
10 2 (2.04%) Sun
11 1 (1.02%) Google
11 1 (1.02%) SAP