Support Engineer Job Trends in the West Midlands

Support Engineer
England > West Midlands

The median Support Engineer salary in the West Midlands is £34,500 per year, according to job vacancies posted during the 6 months leading to 16 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 50 50 79
Rank change year-on-year 0 +29 +65
Permanent jobs requiring a Support Engineer 204 149 251
As % of all permanent jobs in the West Midlands 2.55% 4.41% 3.11%
As % of the Job Titles category 2.70% 4.96% 3.30%
Number of salaries quoted 157 130 161
10th Percentile £27,800 £26,750 £25,000
25th Percentile £30,250 £32,500 £26,750
Median annual salary (50th Percentile) £34,500 £37,500 £30,000
Median % change year-on-year -8.00% +25.00% -5.51%
75th Percentile £43,750 £49,313 £38,750
90th Percentile £51,250 £64,750 £47,500
England median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -2.99%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,544 3,005 7,601
% of permanent jobs with a recognized job title 94.21% 88.85% 94.25%
Number of salaries quoted 5,558 2,036 5,308
10th Percentile £31,000 £28,000 £26,750
25th Percentile £40,000 £33,750 £35,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -4.76%
75th Percentile £70,000 £67,500 £65,000
90th Percentile £85,000 £80,000 £77,500
England median annual salary £57,500 £55,000 £53,000
% change year-on-year +4.55% +3.77% -11.67%

Support Engineer
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title relative to all permanent IT jobs advertised in the West Midlands.

Support Engineer job vacancy trend in the West Midlands

Support Engineer
Salary Trend in the West Midlands

Salary distribution trend for Support Engineer job vacancies in the West Midlands.

Salary distribution trend for Support Engineer job vacancies in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Engineer in the West Midlands over the 6 months to 16 July 2026.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +15 56 £32,000 -8.57% 4
Warwickshire +20 55 £32,500 +3.17% 1
Birmingham -41 22 £45,000 -10.00% 4
Worcestershire -11 17 £31,000 -8.85% 5
Coventry -13 14 £42,000 +33.33%
Shropshire -11 13 £36,250 +39.42% 1
Wolverhampton -20 5 £38,500 -3.75%
Herefordshire - 4 £60,000 - 1
Dudley - 4 - -
Halesowen - 2 £29,000 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 16 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 104 (50.98%) Problem-Solving
2 66 (32.35%) Microsoft
3 64 (31.37%) Windows
4 54 (26.47%) Microsoft 365
5 47 (23.04%) Continuous Improvement
6 44 (21.57%) Customer Service
7 41 (20.10%) Active Directory
8 38 (18.63%) Azure
9 34 (16.67%) Firewall
10 31 (15.20%) VMware
11 30 (14.71%) Microsoft Office
11 30 (14.71%) VMware Infrastructure
12 26 (12.75%) Entra ID
13 25 (12.25%) Root Cause Analysis
14 22 (10.78%) Customer Experience
14 22 (10.78%) Windows Server
15 21 (10.29%) DNS
16 20 (9.80%) Cisco
16 20 (9.80%) VPN
17 19 (9.31%) Ladder Logic
17 19 (9.31%) Presales
18 18 (8.82%) LAN
18 18 (8.82%) Microsoft Exchange
18 18 (8.82%) SharePoint
18 18 (8.82%) SLA
18 18 (8.82%) WAN
19 17 (8.33%) Microsoft Intune
20 16 (7.84%) Degree
20 16 (7.84%) Dell
20 16 (7.84%) DHCP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (8.82%) Microsoft Exchange
1 18 (8.82%) SharePoint
2 8 (3.92%) IIS
3 4 (1.96%) Exchange Server 2007
3 4 (1.96%) Exchange Server 2010
3 4 (1.96%) Exchange Server 2013
4 1 (0.49%) Apache
4 1 (0.49%) nginx
Applications
1 30 (14.71%) Microsoft Office
2 3 (1.47%) Microsoft Excel
2 3 (1.47%) Photoshop
Business Applications
1 1 (0.49%) iTrent
1 1 (0.49%) Shopify
Cloud Services
1 54 (26.47%) Microsoft 365
2 38 (18.63%) Azure
3 26 (12.75%) Entra ID
4 8 (3.92%) Google Workspace
5 7 (3.43%) OneDrive
6 2 (0.98%) Power Platform
6 2 (0.98%) Pulumi
7 1 (0.49%) AWS
7 1 (0.49%) Microsoft Copilot
7 1 (0.49%) Power Automate
7 1 (0.49%) SaaS
Communications & Networking
1 34 (16.67%) Firewall
2 21 (10.29%) DNS
3 20 (9.80%) VPN
4 18 (8.82%) LAN
4 18 (8.82%) WAN
5 16 (7.84%) DHCP
6 12 (5.88%) TCP/IP
6 12 (5.88%) Wireless
7 5 (2.45%) Cisco IOS
7 5 (2.45%) Wi-Fi
8 4 (1.96%) VoIP
9 2 (0.98%) VLAN
10 1 (0.49%) Remote Desktop
10 1 (0.49%) SAN
Database & Business Intelligence
1 5 (2.45%) SQL Server
2 3 (1.47%) MySQL
3 1 (0.49%) Power BI
Development Applications
1 1 (0.49%) Carbide.c++
1 1 (0.49%) JIRA
1 1 (0.49%) SQL Server Management Studio (SSMS)
General
1 70 (34.31%) Social Skills
2 30 (14.71%) Manufacturing
3 27 (13.24%) Marketing
4 23 (11.27%) Analytical Skills
5 11 (5.39%) Organisational Skills
6 10 (4.90%) Electronics
7 7 (3.43%) Legal
8 6 (2.94%) Agriculture
9 5 (2.45%) Retail
10 4 (1.96%) Telecoms
11 3 (1.47%) Documentation Skills
11 3 (1.47%) Public Sector
12 2 (0.98%) Aerospace
13 1 (0.49%) Law
Libraries, Frameworks & Software Standards
1 4 (1.96%) COM
1 4 (1.96%) DCOM
1 4 (1.96%) LDAP
1 4 (1.96%) Middleware
2 3 (1.47%) CSS
2 3 (1.47%) HTML
2 3 (1.47%) JSON
Miscellaneous
1 24 (11.76%) Driving Licence
2 13 (6.37%) Self-Motivation
3 12 (5.88%) Data Centre
4 6 (2.94%) Onboarding
5 5 (2.45%) IoT
6 4 (1.96%) Analytical Mindset
6 4 (1.96%) Mobile App
6 4 (1.96%) PKI
6 4 (1.96%) Smartcard
7 3 (1.47%) Social Media
8 1 (0.49%) Cyber Security Posture
8 1 (0.49%) Enterprise Software
8 1 (0.49%) FMCG
8 1 (0.49%) Replication
8 1 (0.49%) Security Posture
Operating Systems
1 64 (31.37%) Windows
2 22 (10.78%) Windows Server
3 13 (6.37%) Linux
4 10 (4.90%) Android
5 9 (4.41%) Windows 10
6 6 (2.94%) Mac OS
7 5 (2.45%) Apple iOS
8 4 (1.96%) Windows 7
9 1 (0.49%) Red Hat Enterprise Linux
9 1 (0.49%) Ubuntu
Processes & Methodologies
1 104 (50.98%) Problem-Solving
2 47 (23.04%) Continuous Improvement
3 44 (21.57%) Customer Service
4 25 (12.25%) Root Cause Analysis
5 22 (10.78%) Customer Experience
6 19 (9.31%) Presales
7 13 (6.37%) Process Improvement
8 12 (5.88%) Decision-Making
8 12 (5.88%) Proactive Monitoring
8 12 (5.88%) SIEM
9 10 (4.90%) Disaster Recovery
9 10 (4.90%) ERP
10 9 (4.41%) Collaborative Engineering
11 8 (3.92%) Collaborative Working
11 8 (3.92%) ITSM
12 7 (3.43%) Mathematics
13 6 (2.94%) ITIL
13 6 (2.94%) Mobile Device Management
13 6 (2.94%) Service Delivery
14 5 (2.45%) Customer Engagement
Programming Languages
1 19 (9.31%) Ladder Logic
2 15 (7.35%) PowerShell
3 14 (6.86%) SQL
4 4 (1.96%) Bash
4 4 (1.96%) Bicep
4 4 (1.96%) PHP
5 3 (1.47%) JavaScript
5 3 (1.47%) VBA
6 1 (0.49%) T-SQL
Qualifications
1 16 (7.84%) Degree
2 13 (6.37%) Security Cleared
3 9 (4.41%) SC Cleared
4 6 (2.94%) Microsoft Certification
5 5 (2.45%) A+ Certification
5 5 (2.45%) MCITP
6 4 (1.96%) DV Cleared
7 1 (0.49%) BPSS Clearance
7 1 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (8.82%) SLA
2 5 (2.45%) ISO 9001
2 5 (2.45%) ISO/IEC 27001
3 1 (0.49%) Cyber Essentials
3 1 (0.49%) Cyber Essentials PLUS
System Software
1 41 (20.10%) Active Directory
2 30 (14.71%) VMware Infrastructure
3 16 (7.84%) Hyper-V
4 4 (1.96%) Virtual Machines
5 2 (0.98%) Virtual Desktop
Systems Management
1 17 (8.33%) Microsoft Intune
2 4 (1.96%) Terraform
3 2 (0.98%) Ansible
Vendors
1 66 (32.35%) Microsoft
2 31 (15.20%) VMware
3 20 (9.80%) Cisco
4 16 (7.84%) Dell
5 12 (5.88%) Juniper
5 12 (5.88%) McAfee
6 8 (3.92%) Google
7 4 (1.96%) HP
7 4 (1.96%) Remedy
7 4 (1.96%) Salesforce
8 3 (1.47%) Adobe
9 2 (0.98%) Veeam
10 1 (0.49%) Citrix
10 1 (0.49%) Infor
10 1 (0.49%) Kaseya
10 1 (0.49%) Red Hat
10 1 (0.49%) ServiceNow
10 1 (0.49%) SonicWALL