The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England / North East
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 59 54 65
Rank change year-on-year -5 +11  
Permanent jobs citing CRM 14 30 23
As % of all permanent IT jobs advertised in the North East 2.48% 3.65% 2.99%
As % of the Processes & Methodologies category 2.73% 4.30% 3.53%
Number of salaries quoted 13 30 19
Median salary £29,500 £44,250 £38,000
Median salary % change year-on-year -33.33% +16.44%  
90% offered a salary of more than £18,750 £35,000 £31,500
10% offered a salary of more than £75,000 £75,000 £50,000
UK excluding London median salary £44,000 £42,500 £42,500
% change year-on-year +3.52% -  

CRM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process and methodology skills.

Process & Methodology Skills
North East
Permanent job vacancies with a requirement for process and methodology skills 512 698 652
As % of all permanent IT job vacancies advertised in the North East 90.78% 85.02% 84.79%
Number of salaries quoted 445 619 538
Median salary £38,500 £40,000 £40,000
Median salary % change year-on-year -3.75% -  
90% offered a salary of more than £25,000 £28,000 £29,500
10% offered a salary of more than £63,000 £55,000 £67,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

CRM
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing CRM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for CRM in the North East

CRM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North East.

Salary trend for CRM in the North East

CRM
Salary Histogram in the North East

The salary distribution of IT jobs citing CRM in the North East over the 3 months to 28 June 2017.

Salary histogram for CRM in the North East

CRM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North East region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +9 9 £22,625 -45.48% 5
Durham -9 4 £62,500 -16.66% 1
CRM
England

For the 6 months to 28 June 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for CRM.

1 23 (34.85%) SAP
2 22 (33.33%) ERP
3 18 (27.27%) Microsoft
4 17 (25.76%) .NET
4 17 (25.76%) Dynamics CRM
5 16 (24.24%) Web Services
6 15 (22.73%) SQL
6 15 (22.73%) C#
7 14 (21.21%) JavaScript
7 14 (21.21%) SQL Server
7 14 (21.21%) Stakeholder Management
8 13 (19.70%) ASP.NET
8 13 (19.70%) CSS
8 13 (19.70%) HTML
9 12 (18.18%) SharePoint
9 12 (18.18%) MVC
9 12 (18.18%) Agile Software Development
10 11 (16.67%) CMS
11 10 (15.15%) SAP BW
11 10 (15.15%) SOAP
11 10 (15.15%) Law
11 10 (15.15%) .NET Framework
11 10 (15.15%) Umbraco
11 10 (15.15%) Waterfall
11 10 (15.15%) Entity Framework
11 10 (15.15%) REST
11 10 (15.15%) Office 365
11 10 (15.15%) Analytical Skills
12 9 (13.64%) FMCG
13 8 (12.12%) Performance Management

CRM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (18.18%) SharePoint
2 11 (16.67%) CMS
3 10 (15.15%) Umbraco
4 4 (6.06%) MS Exchange
4 4 (6.06%) Skype for Business
5 1 (1.52%) NetWeaver
Applications
1 1 (1.52%) Microsoft Office
Business Applications
1 17 (25.76%) Dynamics CRM
2 7 (10.61%) SAP IS-U
3 6 (9.09%) SAP CRM
3 6 (9.09%) Siebel CRM
4 4 (6.06%) Oracle EBS
4 4 (6.06%) Oracle EBS R12
4 4 (6.06%) Oracle HRMS
4 4 (6.06%) Oracle iRecruitment
5 3 (4.55%) SAP ERP
6 1 (1.52%) Dynamics AX
6 1 (1.52%) Dynamics NAV
6 1 (1.52%) SAP Business One
6 1 (1.52%) SAP CO
6 1 (1.52%) SAP FI
6 1 (1.52%) SAP FI/CO
6 1 (1.52%) SAP S/4HANA
Cloud Services
1 10 (15.15%) Office 365
2 6 (9.09%) Dynamics 365
2 6 (9.09%) Microsoft Azure
3 1 (1.52%) Amazon AWS
3 1 (1.52%) Amazon CloudWatch
3 1 (1.52%) Amazon EC2
3 1 (1.52%) Amazon S3
3 1 (1.52%) AWS CloudFormation
Communications & Networking
1 5 (7.58%) CTI
2 4 (6.06%) Skype
3 1 (1.52%) Internet
Database & Business Intelligence
1 14 (21.21%) SQL Server
2 10 (15.15%) SAP BW
3 7 (10.61%) SAP HANA
4 4 (6.06%) Oracle BI Publisher
4 4 (6.06%) Oracle Discoverer
4 4 (6.06%) Oracle Reports
5 2 (3.03%) Relational Database
6 1 (1.52%) BusinessObjects
6 1 (1.52%) SQL Server Analysis Services
6 1 (1.52%) SQL Server Integration Services
6 1 (1.52%) SQL Server Reporting Services
Development Applications
1 6 (9.09%) Jenkins
2 5 (7.58%) Git (software)
3 4 (6.06%) Oracle Forms
4 1 (1.52%) GitLab
4 1 (1.52%) Maven
4 1 (1.52%) Selenium
4 1 (1.52%) Sonatype Nexus
General
1 10 (15.15%) Law
2 6 (9.09%) Finance
3 3 (4.55%) Manufacturing
4 2 (3.03%) Retail
5 1 (1.52%) Legal
5 1 (1.52%) Marketing
Job Titles
1 21 (31.82%) Developer
2 14 (21.21%) Analyst
3 12 (18.18%) .NET Developer
4 11 (16.67%) Consultant
4 11 (16.67%) Senior Developer
5 10 (15.15%) Senior .NET Developer
6 7 (10.61%) Business Analyst
6 7 (10.61%) SAP Manager
7 6 (9.09%) Business IT Analyst
7 6 (9.09%) IT Analyst
7 6 (9.09%) IT Business Analyst
8 5 (7.58%) ABAP Developer
8 5 (7.58%) SAP Developer
8 5 (7.58%) Siebel Analyst
9 4 (6.06%) Graduate Recruitment Consultant
9 4 (6.06%) Quality Manager
9 4 (6.06%) Recruitment Consultant
9 4 (6.06%) SAP Test Manager
9 4 (6.06%) Test Leader
9 4 (6.06%) Test Manager
Libraries, Frameworks & Software Standards
1 17 (25.76%) .NET
2 16 (24.24%) Web Services
3 13 (19.70%) ASP.NET
3 13 (19.70%) CSS
3 13 (19.70%) HTML
4 10 (15.15%) .NET Framework
4 10 (15.15%) Entity Framework
4 10 (15.15%) REST
4 10 (15.15%) SOAP
5 4 (6.06%) XML
6 2 (3.03%) SAP Basis
7 1 (1.52%) Elastic Stack
7 1 (1.52%) SAP Smart Forms
7 1 (1.52%) SAP XI
7 1 (1.52%) Web Dynpro
Miscellaneous
1 10 (15.15%) Analytical Skills
2 9 (13.64%) FMCG
3 5 (7.58%) Handset
4 4 (6.06%) Greenfield Project
4 4 (6.06%) Management Information System
5 2 (3.03%) Driving Licence
6 1 (1.52%) Data Protection Act
6 1 (1.52%) Private Cloud
Operating Systems
1 6 (9.09%) Unix
2 1 (1.52%) Linux
2 1 (1.52%) Red Hat Enterprise Linux
2 1 (1.52%) Windows
Processes & Methodologies
1 22 (33.33%) ERP
2 14 (21.21%) Stakeholder Management
3 12 (18.18%) Agile Software Development
3 12 (18.18%) MVC
4 10 (15.15%) Waterfall
5 8 (12.12%) Business Intelligence
5 8 (12.12%) Performance Management
6 7 (10.61%) Process Improvement
6 7 (10.61%) Project Management
7 6 (9.09%) DevOps
7 6 (9.09%) ITIL
8 5 (7.58%) Continuous Improvement
8 5 (7.58%) Software Testing
9 4 (6.06%) Business Analysis
9 4 (6.06%) Coaching
9 4 (6.06%) Data Analysis
9 4 (6.06%) Line Management
9 4 (6.06%) People Management
9 4 (6.06%) Supplier Management
9 4 (6.06%) Test Strategy
Programming Languages
1 15 (22.73%) C#
1 15 (22.73%) SQL
2 14 (21.21%) JavaScript
3 5 (7.58%) ABAP
4 4 (6.06%) PL/SQL
5 1 (1.52%) Apex Code
5 1 (1.52%) Java
5 1 (1.52%) SOQL
5 1 (1.52%) SOSL
Qualifications
1 4 (6.06%) SAP Certification
2 2 (3.03%) Degree
3 1 (1.52%) BPSS Clearance
3 1 (1.52%) Computer Science Degree
3 1 (1.52%) ISEB
3 1 (1.52%) ISTQB Foundation Certification
3 1 (1.52%) ITIL Foundation Certificate
3 1 (1.52%) MCP
3 1 (1.52%) MCSE
3 1 (1.52%) Microsoft Certification
Quality Assurance & Compliance
1 2 (3.03%) QA
2 1 (1.52%) Data Quality
2 1 (1.52%) GDPR
2 1 (1.52%) PCI DSS
2 1 (1.52%) SLA
System Software
1 1 (1.52%) Active Directory
Systems Management
1 6 (9.09%) Puppet
2 5 (7.58%) Packer
3 1 (1.52%) Ansible
3 1 (1.52%) Terraform
Vendors
1 23 (34.85%) SAP
2 18 (27.27%) Microsoft
3 6 (9.09%) Informatica
3 6 (9.09%) Siebel
4 5 (7.58%) Red Hat
5 4 (6.06%) Oracle
6 1 (1.52%) Dynatrace
6 1 (1.52%) JD Edwards
6 1 (1.52%) Remedy
6 1 (1.52%) Salesforce.com
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