Period
to 18 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North East
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 68 69 87
Rank change year-on-year +1 +18 +16
Permanent jobs citing CRM 42 16 14
As % of all permanent jobs advertised in the North East 3.22% 1.76% 1.11%
As % of the Processes & Methodologies category 3.61% 1.95% 1.20%
Number of salaries quoted 25 16 8
10th Percentile £25,950 - £22,913
25th Percentile £31,250 £23,750 £30,563
Median annual salary (50th Percentile) £40,000 £34,500 £41,250
Median % change year-on-year +15.94% -16.36% +13.79%
75th Percentile £45,000 £47,500 £53,250
90th Percentile £65,000 £64,125 £60,525
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +3.09%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,165 820 1,168
As % of all permanent IT jobs advertised in the North East 89.27% 90.31% 92.70%
Number of salaries quoted 849 693 855
10th Percentile £25,100 £29,000 £25,600
25th Percentile £32,500 £35,665 £32,500
Median annual salary (50th Percentile) £42,500 £45,000 £41,500
Median % change year-on-year -5.56% +8.43% -2.35%
75th Percentile £57,500 £57,500 £52,500
90th Percentile £70,000 £65,000 £62,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

CRM
Job Vacancy Trend in the North East

Job postings citing CRM as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for CRM in the North East

CRM
Salary Trend in the North East

3-month moving average salary quoted in jobs citing CRM in the North East.

Salary trend for CRM in the North East

CRM
Salary Histogram in the North East

Salary distribution for jobs citing CRM in the North East over the 6 months to 18 January 2022.

Salary histogram for CRM in the North East

CRM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North East region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -11 19 £40,000 -13.51% 11
Durham -8 16 £30,000 +10.09% 2
Cleveland - 6 £40,000 -
CRM
England

For the 6 months to 18 January 2022, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for CRM.

1 16 (38.10%) Salesforce.com
2 15 (35.71%) Social Skills
3 13 (30.95%) Microsoft
3 13 (30.95%) JavaScript
3 13 (30.95%) Windows
4 12 (28.57%) Finance
4 12 (28.57%) AWS
5 11 (26.19%) SDLC
6 10 (23.81%) C#
6 10 (23.81%) SQL
6 10 (23.81%) .NET
6 10 (23.81%) SQL Server
7 9 (21.43%) VB.NET
7 9 (21.43%) C++
7 9 (21.43%) Perl
7 9 (21.43%) PHP
7 9 (21.43%) Java
7 9 (21.43%) OOP
7 9 (21.43%) OO
7 9 (21.43%) Python
7 9 (21.43%) MATLAB
7 9 (21.43%) Pascal
7 9 (21.43%) Scala
7 9 (21.43%) R
7 9 (21.43%) Azure
7 9 (21.43%) Objective-C
7 9 (21.43%) Ruby
7 9 (21.43%) Dynamics CRM
7 9 (21.43%) Kotlin
7 9 (21.43%) Apple Swift

CRM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.29%) Apache
2 2 (4.76%) SharePoint
3 1 (2.38%) CMS
Applications
1 6 (14.29%) Microsoft Office
2 4 (9.52%) Microsoft Excel
Business Applications
1 9 (21.43%) Dynamics CRM
2 1 (2.38%) Oracle Financials
Cloud Services
1 12 (28.57%) AWS
2 9 (21.43%) Azure
3 6 (14.29%) Apigee
3 6 (14.29%) GitHub
3 6 (14.29%) GitHub Actions
4 4 (9.52%) Google Analytics
5 3 (7.14%) Salesforce Sales Cloud
5 3 (7.14%) Salesforce Service Cloud
6 2 (4.76%) Power Platform
6 2 (4.76%) SaaS
7 1 (2.38%) Dynamics 365
Communications & Networking
1 8 (19.05%) Firewall
2 6 (14.29%) LAN
3 2 (4.76%) TCP/IP
3 2 (4.76%) VPN
Database & Business Intelligence
1 10 (23.81%) SQL Server
2 2 (4.76%) Big Data
2 2 (4.76%) Power BI
2 2 (4.76%) SQL Server Integration Services
2 2 (4.76%) SQL Server Reporting Services
3 1 (2.38%) Data Warehouse
Development Applications
1 6 (14.29%) Jenkins
1 6 (14.29%) Octopus Deploy
2 1 (2.38%) Visual Studio
General
1 15 (35.71%) Social Skills
2 12 (28.57%) Finance
3 8 (19.05%) Marketing
4 4 (9.52%) Retail
5 2 (4.76%) Organisational Skills
5 2 (4.76%) Telecoms
6 1 (2.38%) Analytical Skills
6 1 (2.38%) Influencing Skills
6 1 (2.38%) Presentation Skills
Job Titles
1 13 (30.95%) Developer
2 9 (21.43%) Salesforce Developer
2 9 (21.43%) Software Developer
3 8 (19.05%) Analyst
4 7 (16.67%) Systems Analyst
5 6 (14.29%) SQL Analyst
5 6 (14.29%) Unix Analyst
5 6 (14.29%) Unix Scripter
6 4 (9.52%) Developer/Software Engineer
6 4 (9.52%) IT Engineer
6 4 (9.52%) IT Support
6 4 (9.52%) IT Support Engineer
6 4 (9.52%) Salesforce Software Engineer
6 4 (9.52%) Software Engineer
6 4 (9.52%) Support Engineer
6 4 (9.52%) Systems Manager
7 3 (7.14%) Consultant
7 3 (7.14%) Functional Consultant
7 3 (7.14%) React Developer
8 2 (4.76%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 10 (23.81%) .NET
2 6 (14.29%) Kafka
3 4 (9.52%) CSS
4 3 (7.14%) LESS
4 3 (7.14%) Node.js
4 3 (7.14%) React
4 3 (7.14%) REST
4 3 (7.14%) Sass
5 2 (4.76%) Web Services
6 1 (2.38%) .NET Core
6 1 (2.38%) .NET Framework
6 1 (2.38%) ASP.NET
6 1 (2.38%) ASP.NET Core
6 1 (2.38%) ASP.NET Web API
6 1 (2.38%) Entity Framework
6 1 (2.38%) HTML
Miscellaneous
1 4 (9.52%) Management Information System
1 4 (9.52%) Social Media
2 2 (4.76%) Data Centre
2 2 (4.76%) Hybrid Cloud
2 2 (4.76%) Video Conferencing
3 1 (2.38%) LIMS
Operating Systems
1 13 (30.95%) Windows
2 8 (19.05%) Linux
3 6 (14.29%) AIX
3 6 (14.29%) Unix
4 4 (9.52%) Windows Server
5 1 (2.38%) Windows 10
5 1 (2.38%) Windows 7
Processes & Methodologies
1 11 (26.19%) SDLC
2 9 (21.43%) Mentoring
2 9 (21.43%) OO
2 9 (21.43%) OOP
3 7 (16.67%) DevOps
3 7 (16.67%) ITIL
3 7 (16.67%) Migration
4 6 (14.29%) Collaborative Working
4 6 (14.29%) Computer Science
4 6 (14.29%) Infrastructure Engineering
4 6 (14.29%) Mathematics
4 6 (14.29%) Performance Tuning
5 5 (11.90%) Analytics
6 4 (9.52%) Business Intelligence
6 4 (9.52%) Data Management
6 4 (9.52%) Process Improvement
6 4 (9.52%) Stakeholder Management
7 3 (7.14%) Data Mapping
7 3 (7.14%) Data Modelling
7 3 (7.14%) Data Protection
Programming Languages
1 13 (30.95%) JavaScript
2 10 (23.81%) C#
2 10 (23.81%) SQL
3 9 (21.43%) Apple Swift
3 9 (21.43%) C++
3 9 (21.43%) Dart
3 9 (21.43%) Java
3 9 (21.43%) Kotlin
3 9 (21.43%) MATLAB
3 9 (21.43%) Objective-C
3 9 (21.43%) Pascal
3 9 (21.43%) Perl
3 9 (21.43%) PHP
3 9 (21.43%) Python
3 9 (21.43%) R
3 9 (21.43%) Ruby
3 9 (21.43%) Scala
3 9 (21.43%) VB.NET
4 6 (14.29%) Bash
4 6 (14.29%) SAPscript
Qualifications
1 6 (14.29%) Degree
Quality Assurance & Compliance
1 3 (7.14%) Accessibility
1 3 (7.14%) QA
2 2 (4.76%) GDPR
System Software
1 6 (14.29%) Apache ZooKeeper
1 6 (14.29%) Docker
2 3 (7.14%) Active Directory
Systems Management
1 6 (14.29%) Ansible
1 6 (14.29%) Kubernetes
Vendors
1 16 (38.10%) Salesforce.com
2 13 (30.95%) Microsoft
3 7 (16.67%) Oracle
4 6 (14.29%) SAP
4 6 (14.29%) SolarWinds
5 4 (9.52%) Google
6 1 (2.38%) Workday