Period
to 17 June 2021

The median annual salary for an IT Support was £32,500 in advertised job vacancies in the North East during the 6 months to 17 June 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North East
6 months to
17 Jun 2021
Same period 2020 Same period 2019
Rank 55 76 86
Rank change year-on-year +21 +10 +33
Permanent jobs requiring an IT Support 48 13 24
As % of all permanent jobs advertised in the North East 4.06% 1.33% 1.91%
As % of the Job Titles category 4.32% 1.35% 1.97%
Number of salaries quoted 25 12 24
10th Percentile £25,050 " £20,000
25th Percentile £29,500 £21,250 £22,000
Median annual salary (50th Percentile) £32,500 £28,250 £24,619
Median % change year-on-year +15.04% +14.75% +9.42%
75th Percentile £43,000 £31,688 £32,813
90th Percentile £43,250 £32,250 £43,500
England median annual salary £29,000 £28,250 £27,500
% change year-on-year +2.65% +2.73% +1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,111 961 1,220
% of permanent IT jobs with a recognized job title 93.99% 98.06% 97.29%
Number of salaries quoted 845 723 927
10th Percentile £27,000 £24,025 £23,670
25th Percentile £32,500 £31,250 £31,250
Median annual salary (50th Percentile) £45,000 £40,000 £40,000
Median % change year-on-year +12.50% - -
75th Percentile £56,500 £50,000 £52,375
90th Percentile £65,000 £60,000 £62,500
England median annual salary £55,000 £55,000 £52,000
% change year-on-year - +5.77% +4.00%

IT Support
Job Vacancy Trend in the North East

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for IT Support in the North East

IT Support
Salary Trend in the North East

3-month moving average salary quoted in jobs citing IT Support in the North East.

Salary trend for IT Support in the North East

IT Support
Salary Histogram in the North East

Salary distribution for jobs citing IT Support in the North East over the 6 months to 17 June 2021.

Salary histogram for IT Support in the North East

IT Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North East region over the 6 months to 17 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +22 37 £34,250 +16.10% 2
Durham +15 9 £32,000 +42.22% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 17 June 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring IT Support in the job title.

1 19 (39.58%) Network+ Certification
2 18 (37.50%) Microsoft
3 14 (29.17%) Problem-Solving
4 13 (27.08%) Microsoft 365
4 13 (27.08%) Linux
5 12 (25.00%) Oracle
5 12 (25.00%) Active Directory
6 11 (22.92%) Social Skills
7 10 (20.83%) CompTIA Security+
7 10 (20.83%) A+ Certification
7 10 (20.83%) Server+ Certification
7 10 (20.83%) Linux+ Certification
8 9 (18.75%) CCNA
8 9 (18.75%) Cisco Certification
8 9 (18.75%) LAN
8 9 (18.75%) WAN
8 9 (18.75%) Cybersecurity
8 9 (18.75%) CIW
8 9 (18.75%) Web Development
9 7 (14.58%) Project Management
9 7 (14.58%) Windows
10 6 (12.50%) ITIL
10 6 (12.50%) Process Improvement
11 5 (10.42%) AWS
11 5 (10.42%) Analytics
11 5 (10.42%) GDPR
11 5 (10.42%) IT Strategy
11 5 (10.42%) Strategic Thinking
11 5 (10.42%) MySQL
12 4 (8.33%) VMware

IT Support Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.08%) MS Exchange
Applications
1 3 (6.25%) Microsoft Excel
Cloud Services
1 13 (27.08%) Microsoft 365
2 5 (10.42%) AWS
3 4 (8.33%) Azure
4 2 (4.17%) Google Workspace
4 2 (4.17%) SaaS
4 2 (4.17%) Slack
Communications & Networking
1 9 (18.75%) LAN
1 9 (18.75%) WAN
2 3 (6.25%) Firewall
2 3 (6.25%) SAN
2 3 (6.25%) VoIP
3 2 (4.17%) TCP/IP
3 2 (4.17%) Wireless
Database & Business Intelligence
1 5 (10.42%) MySQL
2 3 (6.25%) Oracle Database
General
1 11 (22.92%) Social Skills
2 3 (6.25%) Manufacturing
2 3 (6.25%) Public Sector
3 2 (4.17%) Banking
3 2 (4.17%) Finance
3 2 (4.17%) Organisational Skills
4 1 (2.08%) Local Government
Miscellaneous
1 1 (2.08%) IVR
1 1 (2.08%) Management Information System
Operating Systems
1 13 (27.08%) Linux
2 7 (14.58%) Windows
3 2 (4.17%) Mac OS
3 2 (4.17%) Windows 10
3 2 (4.17%) Windows Server
4 1 (2.08%) Android
Processes & Methodologies
1 14 (29.17%) Problem-Solving
2 9 (18.75%) Cybersecurity
2 9 (18.75%) Web Development
3 7 (14.58%) Project Management
4 6 (12.50%) ITIL
4 6 (12.50%) Process Improvement
5 5 (10.42%) Analytics
5 5 (10.42%) IT Strategy
5 5 (10.42%) Strategic Thinking
6 3 (6.25%) Agile Software Development
6 3 (6.25%) Decision-Making
6 3 (6.25%) Virtual Environments
6 3 (6.25%) Waterfall
7 2 (4.17%) Data Analysis
7 2 (4.17%) Data Privacy
7 2 (4.17%) Fintech
7 2 (4.17%) ITSM
7 2 (4.17%) Mobile Device Management
8 1 (2.08%) Active Listening
8 1 (2.08%) Collaborative Working
Programming Languages
1 4 (8.33%) Java
2 3 (6.25%) PowerShell
3 2 (4.17%) SQL
4 1 (2.08%) Bash Shell
4 1 (2.08%) C
4 1 (2.08%) Groovy
Qualifications
1 19 (39.58%) Network+ Certification
2 10 (20.83%) A+ Certification
2 10 (20.83%) CompTIA Security+
2 10 (20.83%) Linux+ Certification
2 10 (20.83%) Server+ Certification
3 9 (18.75%) CCNA
3 9 (18.75%) Cisco Certification
3 9 (18.75%) CIW
4 1 (2.08%) Degree
Quality Assurance & Compliance
1 5 (10.42%) GDPR
2 3 (6.25%) ISO/IEC 27001
2 3 (6.25%) PCI DSS
2 3 (6.25%) SLA
3 2 (4.17%) NIST
4 1 (2.08%) QA
System Software
1 12 (25.00%) Active Directory
2 3 (6.25%) VMware Infrastructure
2 3 (6.25%) vSphere
Systems Management
1 3 (6.25%) SCCM
2 2 (4.17%) Jamf Pro
2 2 (4.17%) Microsoft Intune
Vendors
1 18 (37.50%) Microsoft
2 12 (25.00%) Oracle
3 4 (8.33%) VMware
4 3 (6.25%) arcserve
4 3 (6.25%) Cisco
4 3 (6.25%) Dell
4 3 (6.25%) Dell KACE
4 3 (6.25%) Sophos
5 2 (4.17%) Google
5 2 (4.17%) Sun