Period
to

The median annual salary for an IT Support was £21,000 in advertised job vacancies in the North East during the 6 months to 2 July 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North East
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 62 63 72
Rank change year-on-year +1 +9 +4
Permanent jobs requiring an IT Support 57 38 14
As % of all permanent jobs advertised in the North East 3.42% 3.28% 1.53%
As % of the Job Titles category 3.62% 3.53% 1.57%
Number of salaries quoted 55 25 13
10th Percentile - £22,700 -
25th Percentile £12,000 £26,250 £21,250
Median annual salary (50th Percentile) £21,000 £32,500 £29,000
Median % change year-on-year -35.38% +12.07% +20.83%
75th Percentile £28,750 £43,000 £32,250
90th Percentile £34,500 £43,250 £41,450
England median annual salary £29,000 £28,750 £28,500
% change year-on-year +0.87% +0.88% +3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,573 1,078 893
% of permanent IT jobs with a recognized job title 94.25% 93.01% 97.70%
Number of salaries quoted 1,056 837 703
10th Percentile £22,500 £27,000 £24,050
25th Percentile £32,500 £32,500 £31,250
Median annual salary (50th Percentile) £42,500 £45,000 £40,000
Median % change year-on-year -5.56% +12.50% -
75th Percentile £58,750 £56,500 £50,000
90th Percentile £80,000 £65,000 £60,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.77%

IT Support
Job Vacancy Trend in the North East

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for IT Support in the North East

IT Support
Salary Trend in the North East

3-month moving average salary quoted in jobs citing IT Support in the North East.

Salary trend for IT Support in the North East

IT Support
Salary Histogram in the North East

Salary distribution for jobs citing IT Support in the North East over the 6 months to 2 July 2022.

Salary histogram for IT Support in the North East

IT Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North East region over the 6 months to 2 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +13 46 £22,500 -34.31% 12
Durham -12 11 £13,000 -55.93% 6
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 2 July 2022, IT Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring IT Support in the job title.

1 29 (50.88%) Microsoft
2 20 (35.09%) Windows
3 18 (31.58%) Microsoft 365
4 13 (22.81%) Social Skills
5 12 (21.05%) Active Directory
6 8 (14.04%) ITIL
6 8 (14.04%) Management Information System
7 7 (12.28%) Incident Management
8 6 (10.53%) SC Cleared
8 6 (10.53%) Security Cleared
8 6 (10.53%) VMware
8 6 (10.53%) SLA
8 6 (10.53%) Windows 10
8 6 (10.53%) Problem-Solving
9 5 (8.77%) Windows Server
9 5 (8.77%) Major Incident Management
9 5 (8.77%) Citrix
9 5 (8.77%) VMware Infrastructure
9 5 (8.77%) Azure
10 4 (7.02%) Windows 7
10 4 (7.02%) WSUS
10 4 (7.02%) Finance
10 4 (7.02%) ITSM
10 4 (7.02%) Microsoft Certification
10 4 (7.02%) SharePoint
10 4 (7.02%) MCSE
10 4 (7.02%) MS Exchange
10 4 (7.02%) BPSS Clearance
11 3 (5.26%) Self-Motivation
11 3 (5.26%) Preventative Maintenance

IT Support Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.02%) MS Exchange
1 4 (7.02%) SharePoint
2 2 (3.51%) Confluence
2 2 (3.51%) Exchange Server 2010
2 2 (3.51%) Exchange Server 2013
2 2 (3.51%) Skype for Business
3 1 (1.75%) Site Server
3 1 (1.75%) WebSphere
Applications
1 3 (5.26%) Microsoft Office
Cloud Services
1 18 (31.58%) Microsoft 365
2 5 (8.77%) Azure
3 2 (3.51%) Azure Active Directory
3 2 (3.51%) SaaS
4 1 (1.75%) Azure DevOps
4 1 (1.75%) Mimecast
Communications & Networking
1 3 (5.26%) DNS
1 3 (5.26%) Firewall
1 3 (5.26%) TCP/IP
2 2 (3.51%) DHCP
3 1 (1.75%) HTTP
3 1 (1.75%) LAN
3 1 (1.75%) Skype
3 1 (1.75%) SMTP
3 1 (1.75%) SSL
3 1 (1.75%) Structured Cabling
3 1 (1.75%) VoIP
3 1 (1.75%) WAAS
3 1 (1.75%) WAN
3 1 (1.75%) Wi-Fi
Database & Business Intelligence
1 1 (1.75%) SQL Server
Development Applications
1 2 (3.51%) JIRA
General
1 13 (22.81%) Social Skills
2 4 (7.02%) Finance
3 3 (5.26%) Documentation Skills
3 3 (5.26%) Legal
4 2 (3.51%) Analytical Skills
4 2 (3.51%) Retail
5 1 (1.75%) Back Office
5 1 (1.75%) Law
Miscellaneous
1 8 (14.04%) Management Information System
2 3 (5.26%) Self-Motivation
3 2 (3.51%) Client/Server
4 1 (1.75%) Anti-Spyware
4 1 (1.75%) CCTV
4 1 (1.75%) Data Centre
4 1 (1.75%) Smartphone
4 1 (1.75%) Tandem
4 1 (1.75%) Virtual Team
Operating Systems
1 20 (35.09%) Windows
2 6 (10.53%) Windows 10
3 5 (8.77%) Windows Server
4 4 (7.02%) Windows 7
5 3 (5.26%) Linux
6 2 (3.51%) Windows Server 2016
7 1 (1.75%) Android
7 1 (1.75%) Apple iOS
7 1 (1.75%) Windows Server 2012
7 1 (1.75%) Windows Server 2019
Processes & Methodologies
1 8 (14.04%) ITIL
2 7 (12.28%) Incident Management
3 6 (10.53%) Problem-Solving
4 5 (8.77%) Major Incident Management
5 4 (7.02%) ITSM
6 3 (5.26%) Preventative Maintenance
6 3 (5.26%) Test Automation
7 2 (3.51%) Asset Management
7 2 (3.51%) Critical Thinking
7 2 (3.51%) Information Security
7 2 (3.51%) Infrastructure as Code
7 2 (3.51%) Personalization
7 2 (3.51%) Remote Monitoring and Management
7 2 (3.51%) Service Delivery
7 2 (3.51%) Software Delivery
8 1 (1.75%) Decision-Making
8 1 (1.75%) IT Audit
8 1 (1.75%) Migration
8 1 (1.75%) Project Delivery
8 1 (1.75%) Project Roadmap
Programming Languages
1 3 (5.26%) SQL
2 1 (1.75%) Java
2 1 (1.75%) PowerShell
2 1 (1.75%) T-SQL
2 1 (1.75%) VB
2 1 (1.75%) VBScript
Qualifications
1 6 (10.53%) SC Cleared
1 6 (10.53%) Security Cleared
2 4 (7.02%) BPSS Clearance
2 4 (7.02%) MCSE
2 4 (7.02%) Microsoft Certification
3 3 (5.26%) MCP
3 3 (5.26%) MCSA
4 2 (3.51%) DBS Check
5 1 (1.75%) DV Cleared
5 1 (1.75%) ITIL Certification
Quality Assurance & Compliance
1 6 (10.53%) SLA
2 2 (3.51%) ISO 9001
2 2 (3.51%) ISO/IEC 27001
3 1 (1.75%) Cyber Essentials
3 1 (1.75%) Cyber Essentials PLUS
System Software
1 12 (21.05%) Active Directory
2 5 (8.77%) VMware Infrastructure
3 3 (5.26%) Hyper-V
3 3 (5.26%) XenApp
4 2 (3.51%) Microsoft App-V
4 2 (3.51%) vSphere
5 1 (1.75%) Citrix Hypervisor
5 1 (1.75%) VMware ESXi
5 1 (1.75%) XenDesktop
Systems Management
1 4 (7.02%) WSUS
2 3 (5.26%) SCCM
3 2 (3.51%) Kubernetes
3 2 (3.51%) OpenView Configuration Management
4 1 (1.75%) Microsoft Intune
Vendors
1 29 (50.88%) Microsoft
2 6 (10.53%) VMware
3 5 (8.77%) Citrix
4 2 (3.51%) Cisco
4 2 (3.51%) Ivanti
5 1 (1.75%) Apple
5 1 (1.75%) HubSpot
5 1 (1.75%) IBM
5 1 (1.75%) Mitel
5 1 (1.75%) ServiceNow
5 1 (1.75%) Veeam
5 1 (1.75%) Zoho