2nd Line Support Jobs in the North East

Second Line Support
England > North East

The median Second Line Support salary in the North East is £32,250 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 92 101 109
Rank change year-on-year +9 +8 -19
Permanent jobs requiring a 2nd Line Support 22 13 10
As % of all permanent jobs advertised in the North East 1.20% 1.02% 0.68%
As % of the Job Titles category 1.26% 1.28% 0.72%
Number of salaries quoted 22 13 9
10th Percentile £25,500 £26,600 £21,200
25th Percentile £26,375 £27,500 £24,500
Median annual salary (50th Percentile) £32,250 £32,500 £25,000
Median % change year-on-year -0.77% +30.00% -1.96%
75th Percentile £33,750 £38,750 £28,750
90th Percentile - £46,750 £32,050
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
North East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North East with a recognized job title 1,747 1,017 1,395
% of permanent jobs with a recognized job title 95.67% 79.83% 95.03%
Number of salaries quoted 1,412 607 995
10th Percentile £27,500 £30,500 £22,500
25th Percentile £35,815 £37,125 £31,250
Median annual salary (50th Percentile) £47,500 £47,672 £40,000
Median % change year-on-year -0.36% +19.18% -8.83%
75th Percentile £62,500 £61,250 £57,500
90th Percentile £75,563 £74,325 £71,250
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

2nd Line Support
Job Vacancy Trend in the North East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for 2nd Line Support in the North East

2nd Line Support
Salary Trend in the North East

3-month moving average salary quoted in jobs citing 2nd Line Support in the North East.

Salary trend for 2nd Line Support in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +1 15 £32,500 -
Durham - 7 £27,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North East

For the 6 months to 26 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring 2nd Line Support in the job title.

1 22 (100.00%) Microsoft
2 20 (90.91%) Social Skills
3 19 (86.36%) Azure
4 17 (77.27%) Driving Licence
4 17 (77.27%) Active Directory
5 14 (63.64%) ITIL
6 11 (50.00%) Enterprise Storage
6 11 (50.00%) Incident Management
6 11 (50.00%) Microsoft Certification
6 11 (50.00%) SQL Server
6 11 (50.00%) SAN
6 11 (50.00%) Desktop Virtualisation
6 11 (50.00%) Organisational Skills
6 11 (50.00%) Azure Certification
7 10 (45.45%) Problem-Solving
7 10 (45.45%) Microsoft 365
8 9 (40.91%) Windows
9 7 (31.82%) Microsoft Intune
9 7 (31.82%) Windows 10
9 7 (31.82%) Windows Server
10 6 (27.27%) VMware Infrastructure
10 6 (27.27%) PowerShell
10 6 (27.27%) Hyper-V
10 6 (27.27%) VMware
10 6 (27.27%) Firewall
10 6 (27.27%) Microsoft Office
10 6 (27.27%) LAN
10 6 (27.27%) WAN
10 6 (27.27%) VPN
11 5 (22.73%) VoIP

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.64%) SharePoint
2 2 (9.09%) Microsoft Exchange
Applications
1 6 (27.27%) Microsoft Office
Cloud Services
1 19 (86.36%) Azure
2 10 (45.45%) Microsoft 365
3 1 (4.55%) Entra ID
3 1 (4.55%) Mimecast
Communications & Networking
1 11 (50.00%) SAN
2 6 (27.27%) Firewall
2 6 (27.27%) LAN
2 6 (27.27%) VPN
2 6 (27.27%) WAN
3 5 (22.73%) VLAN
3 5 (22.73%) VoIP
3 5 (22.73%) Wi-Fi
4 1 (4.55%) Remote Desktop
Database & Business Intelligence
1 11 (50.00%) SQL Server
2 1 (4.55%) Amazon RDS
General
1 20 (90.91%) Social Skills
2 11 (50.00%) Organisational Skills
3 4 (18.18%) Documentation Skills
4 1 (4.55%) Analytical Skills
Miscellaneous
1 17 (77.27%) Driving Licence
2 11 (50.00%) Enterprise Storage
3 5 (22.73%) Clustering
Operating Systems
1 9 (40.91%) Windows
2 7 (31.82%) Windows 10
2 7 (31.82%) Windows Server
3 5 (22.73%) Mac OS
3 5 (22.73%) Windows Server 2012
3 5 (22.73%) Windows Server 2019
4 1 (4.55%) Windows Server 2016
Processes & Methodologies
1 14 (63.64%) ITIL
2 11 (50.00%) Desktop Virtualisation
2 11 (50.00%) Incident Management
3 10 (45.45%) Problem-Solving
4 5 (22.73%) Decision-Making
4 5 (22.73%) Mobile Device Management
5 4 (18.18%) Quality Management
6 3 (13.64%) Customer Service
7 2 (9.09%) Continuous Improvement
8 1 (4.55%) Cybersecurity
8 1 (4.55%) Project Management
8 1 (4.55%) Vulnerability Management
Programming Languages
1 6 (27.27%) PowerShell
2 1 (4.55%) Bash
2 1 (4.55%) Python
2 1 (4.55%) SQL
Qualifications
1 11 (50.00%) Azure Certification
1 11 (50.00%) Microsoft Certification
2 5 (22.73%) Degree
3 1 (4.55%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 17 (77.27%) Active Directory
2 6 (27.27%) Hyper-V
2 6 (27.27%) VMware Infrastructure
3 1 (4.55%) vSphere
Systems Management
1 7 (31.82%) Microsoft Intune
2 5 (22.73%) Failover Clustering
2 5 (22.73%) Jamf Pro
2 5 (22.73%) SCCM
3 4 (18.18%) Autotask
Vendors
1 22 (100.00%) Microsoft
2 6 (27.27%) VMware
3 4 (18.18%) Apple
3 4 (18.18%) Datto
4 1 (4.55%) Citrix
4 1 (4.55%) Draytek