Period
to 22 November 2017

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in Scotland during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > Scotland
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 164 166 168
Rank change year-on-year +2 +2 +23
Permanent jobs requiring a Service Manager 62 48 74
As % of all permanent IT jobs advertised in Scotland 1.09% 0.92% 1.16%
As % of the Job Titles category 1.14% 0.96% 1.22%
Number of salaries quoted 37 38 55
Scotland median annual salary £50,000 £52,500 £58,500
Median salary % change year-on-year -4.76% -10.26% +11.43%
10th Percentile £36,250 £30,275 £36,250
90th Percentile £78,750 £61,625 £70,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5454 4995 6058
% of permanent IT jobs with a recognized job title 96.22% 95.93% 95.31%
Number of salaries quoted 3495 3103 3893
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £27,738 £27,025 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Manager
Job Vacancy Trend in Scotland

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Manager in Scotland

Service Manager
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in Scotland.

Salary trend for Service Manager in Scotland

Service Manager
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Manager in Scotland over the 6 months to 22 November 2017.

Salary histogram for Service Manager in Scotland

Service Manager
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the Scotland region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh 0 46 £55,000 +4.76% 4
Glasgow -13 12 £48,750 +3.17% 1
Aberdeen -1 3 £77,500 +72.22%
West Lothian - 2 £63,750 -
North Lanarkshire - 2 £44,000 -
Fife - 1 - -
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 22 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Manager in the job title.

1 37 (59.68%) ITIL
2 33 (53.23%) Service Delivery
3 32 (51.61%) Finance
4 20 (32.26%) SLA
5 18 (29.03%) Service Management
6 10 (16.13%) Infrastructure Management
6 10 (16.13%) Change Management
6 10 (16.13%) Acceptance Criteria
7 9 (14.52%) Banking
7 9 (14.52%) People Management
8 8 (12.90%) ITSM
8 8 (12.90%) Project Management
9 7 (11.29%) Stakeholder Management
9 7 (11.29%) Risk Management
9 7 (11.29%) Business Development
9 7 (11.29%) Performance Management
9 7 (11.29%) ITIL V3
10 6 (9.68%) Business Continuity
10 6 (9.68%) Disaster Recovery
10 6 (9.68%) Service Design
11 5 (8.06%) ITIL Certification
11 5 (8.06%) Continuous Improvement
11 5 (8.06%) Degree
11 5 (8.06%) Retail Banking
12 4 (6.45%) Microsoft Azure
12 4 (6.45%) SaaS
12 4 (6.45%) PaaS
12 4 (6.45%) Stakeholder Engagement
12 4 (6.45%) IaaS
12 4 (6.45%) Coaching

Service Manager Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.23%) Skype for Business
2 1 (1.61%) CMS
2 1 (1.61%) MS Exchange
2 1 (1.61%) SharePoint
Applications
1 1 (1.61%) Microsoft Office
Business Applications
1 3 (4.84%) Remedy ITSM
Cloud Services
1 4 (6.45%) IaaS
1 4 (6.45%) Microsoft Azure
1 4 (6.45%) PaaS
1 4 (6.45%) SaaS
2 1 (1.61%) Office 365
Communications & Networking
1 4 (6.45%) LAN
1 4 (6.45%) WAN
2 2 (3.23%) Firewall
2 2 (3.23%) VoIP
3 1 (1.61%) DHCP
3 1 (1.61%) DNS
3 1 (1.61%) NAS
3 1 (1.61%) PBX
3 1 (1.61%) SAN
3 1 (1.61%) VPN
3 1 (1.61%) Wi-Fi
Database & Business Intelligence
1 2 (3.23%) SQL Server
General
1 32 (51.61%) Finance
2 9 (14.52%) Banking
3 5 (8.06%) Retail Banking
4 3 (4.84%) Telecoms
5 1 (1.61%) Back Office
5 1 (1.61%) Local Government
5 1 (1.61%) Retail
5 1 (1.61%) Spanish Language
Miscellaneous
1 4 (6.45%) Analytical Skills
2 3 (4.84%) Computer Science
3 1 (1.61%) Analytical Mindset
3 1 (1.61%) Data Centre
3 1 (1.61%) Driving Licence
Operating Systems
1 3 (4.84%) Linux
1 3 (4.84%) Windows
2 2 (3.23%) Windows Server
3 1 (1.61%) Windows Server 2012
Processes & Methodologies
1 37 (59.68%) ITIL
2 33 (53.23%) Service Delivery
3 18 (29.03%) Service Management
4 10 (16.13%) Acceptance Criteria
4 10 (16.13%) Change Management
4 10 (16.13%) Infrastructure Management
5 9 (14.52%) People Management
6 8 (12.90%) ITSM
6 8 (12.90%) Project Management
7 7 (11.29%) Business Development
7 7 (11.29%) ITIL V3
7 7 (11.29%) Performance Management
7 7 (11.29%) Risk Management
7 7 (11.29%) Stakeholder Management
8 6 (9.68%) Business Continuity
8 6 (9.68%) Disaster Recovery
8 6 (9.68%) Service Design
9 5 (8.06%) Continuous Improvement
10 4 (6.45%) Coaching
10 4 (6.45%) Stakeholder Engagement
Qualifications
1 5 (8.06%) Degree
1 5 (8.06%) ITIL Certification
2 3 (4.84%) CISSP
2 3 (4.84%) MCSA
2 3 (4.84%) MCSE
2 3 (4.84%) Microsoft Certification
3 2 (3.23%) Computer Science Degree
4 1 (1.61%) BPSS Clearance
Quality Assurance & Compliance
1 20 (32.26%) SLA
2 2 (3.23%) ISO/IEC 27001
2 2 (3.23%) PMO
System Software
1 1 (1.61%) Active Directory
1 1 (1.61%) Hyper-V
1 1 (1.61%) KVM
1 1 (1.61%) VMware Infrastructure
Systems Management
1 2 (3.23%) SCCM
2 1 (1.61%) SCOM
Vendors
1 4 (6.45%) Remedy
2 3 (4.84%) BMC
2 3 (4.84%) ServiceNow
3 2 (3.23%) Microsoft
4 1 (1.61%) Avaya
4 1 (1.61%) Cisco
4 1 (1.61%) Dell
4 1 (1.61%) HP
4 1 (1.61%) JD Edwards
4 1 (1.61%) VMware