Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 109 113 86
Rank change year-on-year +4 -27 -5
Permanent jobs citing Service Delivery 127 124 138
As % of all permanent IT jobs advertised in Scotland 2.38% 2.20% 2.76%
As % of the Processes & Methodologies category 2.54% 2.39% 2.97%
Number of salaries quoted 81 84 69
Scotland median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - -
10th Percentile £28,250 £23,000 £26,250
90th Percentile £70,000 £62,500 £62,750
UK median annual salary £50,000 £49,039 £47,500
% change year-on-year +1.96% +3.24% -3.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,994 5,198 4,639
As % of all permanent IT jobs advertised in Scotland 93.64% 92.26% 92.61%
Number of salaries quoted 3,222 3,364 2,865
Scotland median annual salary £45,000 £44,603 £44,500
Median salary % change year-on-year +0.89% +0.23% +4.71%
10th Percentile £28,750 £28,250 £28,250
90th Percentile £69,713 £65,000 £65,000
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +1.05%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 13 December 2018.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +25 74 £43,037 -4.36% 4
Edinburgh -21 46 £40,000 -23.81% 8
Inverclyde +4 2 £46,250 +21.71%
West Lothian -17 2 - -
South Lanarkshire - 2 £38,000 -
North Lanarkshire +2 1 - - 1
Aberdeen -2 1 £26,000 +20.93%
Scottish Borders - 1 - -
Service Delivery
UK

For the 6 months to 13 December 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 42 (33.07%) ITIL
2 37 (29.13%) Microsoft
3 32 (25.20%) Analytical Skills
4 28 (22.05%) Continuous Improvement
5 24 (18.90%) Finance
5 24 (18.90%) Office 365
6 23 (18.11%) Degree
7 22 (17.32%) Windows
7 22 (17.32%) SQL
7 22 (17.32%) Project Management
8 20 (15.75%) Skype
8 20 (15.75%) Problem-Solving
9 19 (14.96%) Microsoft Azure
9 19 (14.96%) Microsoft Office
9 19 (14.96%) SharePoint
10 18 (14.17%) SLA
10 18 (14.17%) Service Management
11 16 (12.60%) SQL Server
12 15 (11.81%) PRINCE2
12 15 (11.81%) Active Directory
12 15 (11.81%) Coaching
13 14 (11.02%) Firewall
14 13 (10.24%) IaaS
14 13 (10.24%) Skype for Business
14 13 (10.24%) SDLC
15 12 (9.45%) Technical Leadership
15 12 (9.45%) Thought Leadership
15 12 (9.45%) Change Management
15 12 (9.45%) ITIL Certification
15 12 (9.45%) Cisco

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (14.96%) SharePoint
2 13 (10.24%) Skype for Business
3 8 (6.30%) Apache
3 8 (6.30%) IBM Notes
3 8 (6.30%) JBoss
4 7 (5.51%) IIS
4 7 (5.51%) Tomcat
5 6 (4.72%) MS Exchange
6 3 (2.36%) BizTalk Server
7 2 (1.57%) SharePoint 2013
8 1 (0.79%) MS Project Server
8 1 (0.79%) WebSphere
Applications
1 19 (14.96%) Microsoft Office
2 4 (3.15%) Microsoft Excel
3 3 (2.36%) Microsoft Project
4 1 (0.79%) Microsoft PowerPoint
4 1 (0.79%) MS Visio
Business Applications
1 9 (7.09%) Dynamics CRM
2 2 (1.57%) Oracle EBS
3 1 (0.79%) Oracle Applications
3 1 (0.79%) Oracle Assets
3 1 (0.79%) Oracle Cash Management
3 1 (0.79%) Oracle Financials
3 1 (0.79%) Oracle General Ledger
3 1 (0.79%) Oracle Payables
3 1 (0.79%) Oracle Receivables
Cloud Services
1 24 (18.90%) Office 365
2 19 (14.96%) Microsoft Azure
3 13 (10.24%) IaaS
4 9 (7.09%) Azure Functions
4 9 (7.09%) SaaS
4 9 (7.09%) Serverless
4 9 (7.09%) Yammer
5 3 (2.36%) Amazon AWS
6 2 (1.57%) Cloud Computing
7 1 (0.79%) FinancialForce
7 1 (0.79%) Mimecast
7 1 (0.79%) PaaS
Communications & Networking
1 20 (15.75%) Skype
2 14 (11.02%) Firewall
3 12 (9.45%) WAN
4 11 (8.66%) LAN
5 10 (7.87%) TCP/IP
5 10 (7.87%) VPN
6 9 (7.09%) Intranet
6 9 (7.09%) Wireless
7 8 (6.30%) Unified Communications
8 7 (5.51%) DNS
9 4 (3.15%) Internet
9 4 (3.15%) SSH
10 3 (2.36%) iSCSI
10 3 (2.36%) SAN
10 3 (2.36%) Wi-Fi
11 2 (1.57%) BGP
11 2 (1.57%) DHCP
11 2 (1.57%) Junos
11 2 (1.57%) OSPF
11 2 (1.57%) VLAN
Database & Business Intelligence
1 16 (12.60%) SQL Server
2 9 (7.09%) SQL Server 2012
3 4 (3.15%) MySQL
4 3 (2.36%) Relational Database
5 2 (1.57%) Big Data
6 1 (0.79%) Data Warehouse
Development Applications
1 2 (1.57%) Team Foundation Server
2 1 (0.79%) Hudson
2 1 (0.79%) Visual Studio
General
1 24 (18.90%) Finance
2 10 (7.87%) Billing
3 8 (6.30%) Banking
4 5 (3.94%) Telecoms
5 3 (2.36%) Retail
6 2 (1.57%) Back Office
6 2 (1.57%) Games
7 1 (0.79%) Legal
7 1 (0.79%) Marketing
7 1 (0.79%) Military
7 1 (0.79%) Private Banking
Job Titles
1 26 (20.47%) Service Manager
2 20 (15.75%) Analyst
3 13 (10.24%) Project Manager
4 12 (9.45%) Applications Engineer
5 11 (8.66%) Delivery Manager
6 10 (7.87%) IT Manager
6 10 (7.87%) Services Delivery Manager
7 9 (7.09%) Developer
7 9 (7.09%) Senior Applications Engineer
7 9 (7.09%) SharePoint Developer
8 8 (6.30%) Applications Support
8 8 (6.30%) IT Services Manager
8 8 (6.30%) Service Analyst
8 8 (6.30%) Service Desk Analyst
8 8 (6.30%) Service Desk Manager
9 6 (4.72%) Consultant
9 6 (4.72%) Senior Manager
9 6 (4.72%) Support Engineer
10 5 (3.94%) Senior Project Manager
10 5 (3.94%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (8.66%) jQuery
2 10 (7.87%) CSS
2 10 (7.87%) CSS3
2 10 (7.87%) HTML
2 10 (7.87%) HTML5
3 9 (7.09%) AngularJS
3 9 (7.09%) Twitter Bootstrap
3 9 (7.09%) Web Services
4 7 (5.51%) JSP
4 7 (5.51%) Servlets
5 3 (2.36%) .NET
5 3 (2.36%) ASP.NET
6 2 (1.57%) .NET Framework
6 2 (1.57%) XML
7 1 (0.79%) ASP.NET MVC
7 1 (0.79%) CGI
7 1 (0.79%) Entity Framework
7 1 (0.79%) LDAP
7 1 (0.79%) MDX
7 1 (0.79%) Node.js
Miscellaneous
1 32 (25.20%) Analytical Skills
2 11 (8.66%) Hybrid Cloud
3 10 (7.87%) Data Centre
4 7 (5.51%) Management Information System
4 7 (5.51%) VxBlock/Vblock
5 5 (3.94%) PMI
6 3 (2.36%) Replication
7 2 (1.57%) Driving Licence
7 2 (1.57%) Fintech
7 2 (1.57%) Internet of Things
7 2 (1.57%) User Experience
8 1 (0.79%) Clustering
8 1 (0.79%) Cyberattack
8 1 (0.79%) e-Learning
8 1 (0.79%) Greenfield Project
8 1 (0.79%) Renewable Energy
8 1 (0.79%) Virtual Team
Operating Systems
1 22 (17.32%) Windows
2 11 (8.66%) Windows Server
3 10 (7.87%) Unix
4 3 (2.36%) Windows Server 2012
5 2 (1.57%) Linux
5 2 (1.57%) Windows Server 2008
6 1 (0.79%) Apple iOS
6 1 (0.79%) Red Hat Enterprise Linux
6 1 (0.79%) Solaris
6 1 (0.79%) VMS
6 1 (0.79%) Windows 10
6 1 (0.79%) Windows 7
Processes & Methodologies
1 42 (33.07%) ITIL
2 28 (22.05%) Continuous Improvement
3 22 (17.32%) Project Management
4 20 (15.75%) Problem-Solving
5 18 (14.17%) Service Management
6 15 (11.81%) Coaching
6 15 (11.81%) PRINCE2
7 13 (10.24%) SDLC
8 12 (9.45%) Change Management
8 12 (9.45%) Technical Leadership
8 12 (9.45%) Thought Leadership
9 11 (8.66%) CRM
9 11 (8.66%) Test Scripting
10 9 (7.09%) Content Management
10 9 (7.09%) Data Migration
10 9 (7.09%) Matrix Management
10 9 (7.09%) Migration
10 9 (7.09%) Root Cause Analysis
10 9 (7.09%) Web Development
10 9 (7.09%) Webhook
Programming Languages
1 22 (17.32%) SQL
2 10 (7.87%) JavaScript
2 10 (7.87%) TypeScript
3 8 (6.30%) Bash Shell
3 8 (6.30%) Bourne shell
3 8 (6.30%) Korn
4 7 (5.51%) PowerShell
5 6 (4.72%) sed
6 2 (1.57%) C#
7 1 (0.79%) AWK
7 1 (0.79%) C
7 1 (0.79%) C-shell
7 1 (0.79%) Shell Script
7 1 (0.79%) T-SQL
7 1 (0.79%) VB
Qualifications
1 23 (18.11%) Degree
2 12 (9.45%) ITIL Certification
3 8 (6.30%) PRINCE2 Practitioner
4 6 (4.72%) Cisco Certification
5 5 (3.94%) PMI Certification
6 4 (3.15%) CCNA
6 4 (3.15%) HND
6 4 (3.15%) MCSE
6 4 (3.15%) Microsoft Certification
6 4 (3.15%) PRINCE2 Certification
7 3 (2.36%) Security Cleared
8 2 (1.57%) CCNP
8 2 (1.57%) ITIL Foundation Certificate
8 2 (1.57%) JNCIP
8 2 (1.57%) JNCIS
9 1 (0.79%) A+ Certification
9 1 (0.79%) CCIE
9 1 (0.79%) MCSA
9 1 (0.79%) MCTS
9 1 (0.79%) PMP
Quality Assurance & Compliance
1 18 (14.17%) SLA
2 6 (4.72%) PMO
3 1 (0.79%) GDPR
3 1 (0.79%) PCI DSS
System Software
1 15 (11.81%) Active Directory
2 6 (4.72%) Hyper-V
2 6 (4.72%) VMware Infrastructure
3 4 (3.15%) NFS
4 3 (2.36%) Samba
5 2 (1.57%) VMware ESXi
5 2 (1.57%) vSphere
6 1 (0.79%) Veritas Cluster Server
6 1 (0.79%) Veritas Volume Manager
6 1 (0.79%) XenApp
Systems Management
1 5 (3.94%) SCCM
2 4 (3.15%) Microsoft Intune
3 2 (1.57%) SCOM
4 1 (0.79%) Ansible
4 1 (0.79%) Backup Exec
4 1 (0.79%) Norton AntiVirus
4 1 (0.79%) Opscode Chef
4 1 (0.79%) Oracle ZFS
4 1 (0.79%) Puppet
4 1 (0.79%) vMotion
Vendors
1 37 (29.13%) Microsoft
2 12 (9.45%) Cisco
3 8 (6.30%) Adobe
3 8 (6.30%) Cognizant
3 8 (6.30%) Lotus
3 8 (6.30%) ServiceNow
4 7 (5.51%) NEC
4 7 (5.51%) Oracle
4 7 (5.51%) VMware
5 4 (3.15%) Citrix
6 3 (2.36%) Juniper
7 2 (1.57%) HP
7 2 (1.57%) IBM
7 2 (1.57%) Veeam
7 2 (1.57%) Veritas
8 1 (0.79%) Asigra
8 1 (0.79%) iManage
8 1 (0.79%) Meru Networks
8 1 (0.79%) Palo Alto
8 1 (0.79%) Xerox