Service Delivery Jobs in Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Services Delivery UK / Scotland
Location	3 months to 24 Jun 2017	Same period 2016	Same period 2015
Rank	88	50	78
Rank change year-on-year	-38	+28
Permanent jobs citing Service Delivery	61	136	90
As % of all permanent IT jobs advertised in Scotland	2.30%	4.74%	2.87%
As % of the Processes & Methodologies category	2.52%	5.18%	3.19%
Number of salaries quoted	45	48	47
Median salary	£47,000	£42,500	£47,500
Median salary % change year-on-year	+10.58%	-10.52%
90% offered a salary of more than	£28,500	£22,500	£20,500
10% offered a salary of more than	£63,000	£57,750	£65,000
UK excluding London median salary	£45,000	£45,000	£45,000

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process and methodology skills.

Process & Methodology Skills Scotland
Permanent job vacancies with a requirement for process and methodology skills	2423	2625	2820
As % of all permanent IT job vacancies advertised in Scotland	91.47%	91.56%	89.84%
Number of salaries quoted	1544	1479	1774
Median salary	£45,000	£45,000	£43,913
Median salary % change year-on-year	-	+2.47%
90% offered a salary of more than	£32,000	£29,668	£32,000
10% offered a salary of more than	£69,500	£60,000	£65,000
UK excluding London median salary	£45,000	£45,000	£44,000
% change year-on-year	-	+2.27%

Service Delivery
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 3 months to 24 June 2017.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Edinburgh	-1	33	£52,500	+38.15%	6
Glasgow	-48	17	£42,500	-15.00%	2
Inverclyde	-2	3	£34,000	+70.00%
Renfrewshire	+8	1	£50,375	+247.41%
Aberdeen	-6	1	£50,500	+12.22%
Dundee	-8	1	-	-	1
Fife	-	1	-	-
South Lanarkshire	-	1	£33,000	-
Service Delivery UK

Service Delivery
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 24 June 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Delivery.

1	43 (38.05%)	ITIL
1	43 (38.05%)	Finance
2	32 (28.32%)	Service Management
3	31 (27.43%)	SLA
4	29 (25.66%)	Degree
5	27 (23.89%)	Microsoft
6	21 (18.58%)	Windows
7	20 (17.70%)	Stakeholder Management
8	19 (16.81%)	Banking
9	17 (15.04%)	Business Continuity
9	17 (15.04%)	SQL
10	16 (14.16%)	Linux
10	16 (14.16%)	Data Centre
11	15 (13.27%)	Microsoft Office
11	15 (13.27%)	Agile Software Development

12	14 (12.39%)	Disaster Recovery
12	14 (12.39%)	ITSM
12	14 (12.39%)	Computer Science
13	13 (11.50%)	Continuous Improvement
13	13 (11.50%)	Oracle
13	13 (11.50%)	ITIL Certification
14	11 (9.73%)	Microsoft Certification
14	11 (9.73%)	Management Information System
14	11 (9.73%)	VMware
14	11 (9.73%)	Process Improvement
14	11 (9.73%)	Windows Server
15	10 (8.85%)	Computer Science Degree
15	10 (8.85%)	ITIL V3
15	10 (8.85%)	Cisco
15	10 (8.85%)	Microsoft Excel

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	7 (6.19%)	MS Exchange
2	5 (4.42%)	IBM Domino
2	5 (4.42%)	SharePoint
3	4 (3.54%)	MQSeries
3	4 (3.54%)	WebSphere
4	3 (2.65%)	ArcGIS
4	3 (2.65%)	Exchange Server 2010
4	3 (2.65%)	Oracle SOA Suite
4	3 (2.65%)	Skype for Business
5	2 (1.77%)	CMS
5	2 (1.77%)	JBoss
6	1 (0.88%)	Exchange Server 2013

Applications
1	15 (13.27%)	Microsoft Office
2	10 (8.85%)	Microsoft Excel
3	3 (2.65%)	Microsoft PowerPoint
3	3 (2.65%)	Microsoft Project

Business Applications
1	1 (0.88%)	Dynamics CRM
1	1 (0.88%)	Dynamics NAV
1	1 (0.88%)	Oracle ERP
1	1 (0.88%)	Oracle Receivables
1	1 (0.88%)	SAP SD

Cloud Services
1	8 (7.08%)	SaaS
2	6 (5.31%)	PaaS
3	5 (4.42%)	IaaS
3	5 (4.42%)	Microsoft Azure
4	4 (3.54%)	Office 365
5	3 (2.65%)	SuccessFactors
6	2 (1.77%)	Amazon AWS
6	2 (1.77%)	Mimecast
7	1 (0.88%)	iPaaS

Communications & Networking
1	8 (7.08%)	SAN
2	6 (5.31%)	LAN
3	5 (4.42%)	Ethernet
3	5 (4.42%)	TCP/IP
3	5 (4.42%)	Unified Communications
3	5 (4.42%)	WAN
4	4 (3.54%)	Firewall
4	4 (3.54%)	NAS
4	4 (3.54%)	PBX
4	4 (3.54%)	VoIP
5	3 (2.65%)	Cisco ASA
5	3 (2.65%)	DHCP
5	3 (2.65%)	DNS
5	3 (2.65%)	ISDN
5	3 (2.65%)	Skype
6	2 (1.77%)	SDH
6	2 (1.77%)	VLAN
6	2 (1.77%)	VPN
7	1 (0.88%)	HTTP
7	1 (0.88%)	Internet

Database & Business Intelligence
1	7 (6.19%)	SQL Server
2	3 (2.65%)	GIS
2	3 (2.65%)	Oracle Database
2	3 (2.65%)	Spatial Data
3	2 (1.77%)	Azure SQL Database
3	2 (1.77%)	SAP BW
3	2 (1.77%)	SQL Server Reporting Services
4	1 (0.88%)	Data Warehouse
4	1 (0.88%)	MySQL
4	1 (0.88%)	SQL Server 2012
4	1 (0.88%)	SQL Server 2014
4	1 (0.88%)	SQL Server Integration Services

Development Applications
1	4 (3.54%)	Eclipse
1	4 (3.54%)	Maven
2	3 (2.65%)	Jenkins
3	2 (1.77%)	JUnit
3	2 (1.77%)	NSubstitute
3	2 (1.77%)	Subversion
3	2 (1.77%)	Team Foundation Server
3	2 (1.77%)	Visual Studio
4	1 (0.88%)	Oracle Forms

General
1	43 (38.05%)	Finance
2	19 (16.81%)	Banking
3	8 (7.08%)	Billing
4	7 (6.19%)	Telecoms
5	4 (3.54%)	Retail
6	3 (2.65%)	Back Office
7	2 (1.77%)	Marketing
8	1 (0.88%)	Financial Institution
8	1 (0.88%)	Games
8	1 (0.88%)	Manufacturing

Job Titles
1	24 (21.24%)	Service Manager
2	21 (18.58%)	Delivery Manager
3	19 (16.81%)	Services Delivery Manager
4	13 (11.50%)	Analyst
5	9 (7.96%)	Senior Manager
6	8 (7.08%)	IT Manager
6	8 (7.08%)	Technical Specialist
7	7 (6.19%)	Senior Analyst
8	6 (5.31%)	Senior Service Manager
9	5 (4.42%)	Service Management Manager
10	4 (3.54%)	Developer
10	4 (3.54%)	IT Services Manager
10	4 (3.54%)	Linux Specialist
10	4 (3.54%)	Oracle Specialist
10	4 (3.54%)	SWIFT Specialist
10	4 (3.54%)	Unix Specialist
10	4 (3.54%)	Unix Technical Specialist
10	4 (3.54%)	WebSphere MQ Specialist
10	4 (3.54%)	WebSphere Specialist
10	4 (3.54%)	WebSphere Technical Specialist

Libraries, Frameworks & Software Standards
1	8 (7.08%)	HTML
1	8 (7.08%)	XML
2	6 (5.31%)	SOAP
3	5 (4.42%)	Web Services
4	4 (3.54%)	.NET
4	4 (3.54%)	J2EE
4	4 (3.54%)	WebSphere MQ
4	4 (3.54%)	XSLT
5	3 (2.65%)	Hibernate
5	3 (2.65%)	Java EE
5	3 (2.65%)	JPA
5	3 (2.65%)	Middleware
5	3 (2.65%)	REST
5	3 (2.65%)	RichFaces
5	3 (2.65%)	Spring Batch
5	3 (2.65%)	XSD
6	2 (1.77%)	ASP.NET
6	2 (1.77%)	ASP.NET MVC
6	2 (1.77%)	CSS
6	2 (1.77%)	Entity Framework

Miscellaneous
1	16 (14.16%)	Data Centre
2	14 (12.39%)	Computer Science
3	11 (9.73%)	Management Information System
4	8 (7.08%)	Analytical Skills
5	6 (5.31%)	User Experience
6	5 (4.42%)	SWIFT
7	3 (2.65%)	Replication
8	2 (1.77%)	Blackberry
8	2 (1.77%)	Greenfield Project
9	1 (0.88%)	EMC VNX
9	1 (0.88%)	Hybrid Cloud
9	1 (0.88%)	Mobile App
9	1 (0.88%)	PMI
9	1 (0.88%)	Public Cloud
9	1 (0.88%)	Virtual Team

Operating Systems
1	21 (18.58%)	Windows
2	16 (14.16%)	Linux
3	11 (9.73%)	Windows Server
4	5 (4.42%)	Unix
4	5 (4.42%)	Windows Server 2012
5	3 (2.65%)	CentOS
5	3 (2.65%)	Windows Server 2008
6	2 (1.77%)	Red Hat Enterprise Linux
7	1 (0.88%)	Windows 7
7	1 (0.88%)	Windows Server 2003
7	1 (0.88%)	Windows XP

Processes & Methodologies
1	43 (38.05%)	ITIL
2	32 (28.32%)	Service Management
3	20 (17.70%)	Stakeholder Management
4	17 (15.04%)	Business Continuity
5	15 (13.27%)	Agile Software Development
6	14 (12.39%)	Disaster Recovery
6	14 (12.39%)	ITSM
7	13 (11.50%)	Continuous Improvement
8	11 (9.73%)	Process Improvement
9	10 (8.85%)	ITIL V3
10	9 (7.96%)	Project Management
11	8 (7.08%)	High Availability
12	7 (6.19%)	Incident Management
12	7 (6.19%)	Mentoring
12	7 (6.19%)	Performance Management
12	7 (6.19%)	PRINCE2
12	7 (6.19%)	Problem Management
12	7 (6.19%)	Release Management
12	7 (6.19%)	SDLC
13	6 (5.31%)	Risk Management

Programming Languages
1	17 (15.04%)	SQL
2	7 (6.19%)	Java
3	5 (4.42%)	PL/SQL
4	4 (3.54%)	C#
5	3 (2.65%)	PowerShell
5	3 (2.65%)	VBA
6	2 (1.77%)	C
6	2 (1.77%)	JavaScript
6	2 (1.77%)	Python
6	2 (1.77%)	XPath
7	1 (0.88%)	Shell Script
7	1 (0.88%)	T-SQL

Qualifications
1	29 (25.66%)	Degree
2	13 (11.50%)	ITIL Certification
3	11 (9.73%)	Microsoft Certification
4	10 (8.85%)	Computer Science Degree
5	9 (7.96%)	MCSE
6	5 (4.42%)	MCSA
7	4 (3.54%)	CISSP
8	3 (2.65%)	CCNA
8	3 (2.65%)	Cisco Certification
9	2 (1.77%)	CCNP
9	2 (1.77%)	ISEB
9	2 (1.77%)	ISTQB
9	2 (1.77%)	MCITP
9	2 (1.77%)	MCTS
9	2 (1.77%)	SAP Certification
9	2 (1.77%)	Security Cleared
10	1 (0.88%)	CCIP
10	1 (0.88%)	JNCIA
10	1 (0.88%)	PMI Certification
10	1 (0.88%)	SC Cleared

Quality Assurance & Compliance
1	31 (27.43%)	SLA
2	5 (4.42%)	QA
3	1 (0.88%)	Data Quality
3	1 (0.88%)	Disclosure Scotland
3	1 (0.88%)	PMO
3	1 (0.88%)	Sarbanes-Oxley

System Software
1	9 (7.96%)	Active Directory
1	9 (7.96%)	VMware Infrastructure
2	5 (4.42%)	Hyper-V
3	4 (3.54%)	Virtual Servers
4	3 (2.65%)	Terminal Server
5	2 (1.77%)	Virtual Machines
5	2 (1.77%)	XenApp
6	1 (0.88%)	KVM
6	1 (0.88%)	Microsoft Virtual Server
6	1 (0.88%)	VMware ESXi

Systems Management
1	8 (7.08%)	SCCM
2	2 (1.77%)	AirWatch
2	2 (1.77%)	SCOM
2	2 (1.77%)	Symantec Enterprise Vault
3	1 (0.88%)	Cisco CUCM
3	1 (0.88%)	Nagios
3	1 (0.88%)	SELinux
3	1 (0.88%)	vCenter Server

Vendors
1	27 (23.89%)	Microsoft
2	13 (11.50%)	Oracle
3	11 (9.73%)	VMware
4	10 (8.85%)	Cisco
5	8 (7.08%)	Citrix
6	6 (5.31%)	Red Hat
6	6 (5.31%)	SAP
7	5 (4.42%)	Lotus
8	4 (3.54%)	Avaya
9	3 (2.65%)	CheckPoint
9	3 (2.65%)	Minitab
9	3 (2.65%)	NEC
9	3 (2.65%)	Remedy
9	3 (2.65%)	ServiceNow
9	3 (2.65%)	SolarWinds
9	3 (2.65%)	Tableau
10	2 (1.77%)	Fortinet
10	2 (1.77%)	MobileIron
10	2 (1.77%)	MuleSoft
10	2 (1.77%)	Sophos