Period
to 23 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 107 100 87
Rank change year-on-year -7 -13 -18
Permanent jobs citing Service Delivery 147 108 179
As % of all permanent IT jobs advertised in Scotland 2.57% 2.30% 3.08%
As % of the Processes & Methodologies category 2.77% 2.48% 3.34%
Number of salaries quoted 97 73 78
Scotland median annual salary £42,500 £50,000 £47,250
Median salary % change year-on-year -15.00% +5.82% +11.18%
10th Percentile £30,500 £30,250 £24,500
90th Percentile £72,500 £76,300 £62,500
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,306 4,349 5,355
As % of all permanent IT jobs advertised in Scotland 92.71% 92.77% 92.12%
Number of salaries quoted 3,603 2,785 3,277
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £29,250 £28,750 £27,500
90th Percentile £70,000 £68,750 £65,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +3.26%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 23 May 2018.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +20 69 £47,500 -9.52% 15
Glasgow -18 60 £40,000 -4.76% 5
Stirling - 4 £40,000 - 1
Dundee -3 3 - - 1
Renfrewshire +4 2 £38,000 -24.57%
Aberdeen -5 2 £51,250 +10.22% 1
Fife - 2 - -
Inverclyde +3 1 £38,000 +5.56%
South Lanarkshire -6 1 - -
Argyll and Bute - 1 - -
North Lanarkshire - 1 £32,000 -
Strathclyde - 1 £36,500 -
Service Delivery
UK

For the 6 months to 23 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 68 (46.26%) ITIL
2 44 (29.93%) Service Management
3 43 (29.25%) Windows
4 42 (28.57%) Finance
5 31 (21.09%) Agile Software Development
6 30 (20.41%) Stakeholder Management
6 30 (20.41%) SLA
7 28 (19.05%) Problem-Solving
8 27 (18.37%) ITIL V3
9 26 (17.69%) Change Management
10 25 (17.01%) Microsoft
11 23 (15.65%) SQL
11 23 (15.65%) Windows Server
12 22 (14.97%) Continuous Improvement
13 20 (13.61%) Analytical Skills
13 20 (13.61%) Oracle
14 19 (12.93%) Project Management
15 18 (12.24%) Active Directory
15 18 (12.24%) SQL Server
15 18 (12.24%) Linux
15 18 (12.24%) ITSM
15 18 (12.24%) PowerShell
16 16 (10.88%) Risk Management
17 14 (9.52%) Microsoft Azure
17 14 (9.52%) DevOps
18 13 (8.84%) Service Design
18 13 (8.84%) Unix
19 12 (8.16%) Incident Management
19 12 (8.16%) Problem Management
19 12 (8.16%) Firewall

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.48%) SharePoint
2 8 (5.44%) IIS
3 7 (4.76%) MS Exchange
4 6 (4.08%) Skype for Business
5 5 (3.40%) SharePoint Server
6 4 (2.72%) OpenStack
7 2 (1.36%) CMS
7 2 (1.36%) Confluence
7 2 (1.36%) Sitefinity
7 2 (1.36%) Umbraco
8 1 (0.68%) ArcGIS
8 1 (0.68%) Exchange Server 2010
8 1 (0.68%) IBM Domino
8 1 (0.68%) JBoss
8 1 (0.68%) WebLogic
8 1 (0.68%) WebSphere
Applications
1 10 (6.80%) Microsoft Office
2 8 (5.44%) Microsoft Excel
3 3 (2.04%) Microsoft PowerPoint
4 2 (1.36%) Microsoft Project
5 1 (0.68%) InfoPath
Business Applications
1 4 (2.72%) Oracle EBS
1 4 (2.72%) Remedy ITSM
2 3 (2.04%) SAP ERP
3 2 (1.36%) LongView
3 2 (1.36%) Oracle Applications
3 2 (1.36%) Oracle Assets
3 2 (1.36%) Oracle Cash Management
3 2 (1.36%) Oracle General Ledger
3 2 (1.36%) Oracle Payables
3 2 (1.36%) Oracle Receivables
4 1 (0.68%) Oracle EBS R12
4 1 (0.68%) Oracle Financials
4 1 (0.68%) SAP SD
Cloud Services
1 14 (9.52%) Microsoft Azure
2 12 (8.16%) Office 365
3 8 (5.44%) Amazon AWS
4 6 (4.08%) Azure Active Directory
5 4 (2.72%) GitHub
6 3 (2.04%) SaaS
7 2 (1.36%) AWS CloudFormation
8 1 (0.68%) Cloud Computing
8 1 (0.68%) IaaS
8 1 (0.68%) PaaS
8 1 (0.68%) Trello
Communications & Networking
1 12 (8.16%) Firewall
2 7 (4.76%) SAN
2 7 (4.76%) VoIP
3 6 (4.08%) LAN
3 6 (4.08%) Skype
4 5 (3.40%) Internet
4 5 (3.40%) Wireless
4 5 (3.40%) WLAN
5 4 (2.72%) WAN
6 3 (2.04%) DHCP
6 3 (2.04%) DNS
6 3 (2.04%) Ethernet
6 3 (2.04%) TCP/IP
6 3 (2.04%) VLAN
7 2 (1.36%) HSRP
7 2 (1.36%) MPLS
7 2 (1.36%) OSPF
7 2 (1.36%) SONET
7 2 (1.36%) Spanning Tree
7 2 (1.36%) VPLS
Database & Business Intelligence
1 18 (12.24%) SQL Server
2 3 (2.04%) Blockchain
2 3 (2.04%) Data Mining
2 3 (2.04%) SQL Server Reporting Services
3 2 (1.36%) MySQL
3 2 (1.36%) Relational Database
3 2 (1.36%) SQL Server Integration Services
4 1 (0.68%) Big Data
4 1 (0.68%) Data Warehouse
4 1 (0.68%) DB2
4 1 (0.68%) GIS
4 1 (0.68%) Oracle Reports
4 1 (0.68%) QlikView
4 1 (0.68%) Spatial Data
4 1 (0.68%) SQL Server 2008
4 1 (0.68%) SQL Server 2016
Development Applications
1 8 (5.44%) JIRA
1 8 (5.44%) TeamCity
2 7 (4.76%) Jenkins
3 4 (2.72%) Octopus Deploy
3 4 (2.72%) Team Foundation Server
4 2 (1.36%) Appium
4 2 (1.36%) Calabash
4 2 (1.36%) Cucumber
4 2 (1.36%) Gatling
4 2 (1.36%) Git (software)
4 2 (1.36%) JBehave
4 2 (1.36%) JMeter
4 2 (1.36%) JUnit
4 2 (1.36%) SpecFlow
4 2 (1.36%) Visual Studio
5 1 (0.68%) SonarQube
5 1 (0.68%) Sonatype Nexus
General
1 42 (28.57%) Finance
2 7 (4.76%) Banking
3 3 (2.04%) Publishing
3 3 (2.04%) Retail Banking
3 3 (2.04%) Telecoms
4 2 (1.36%) Legal
5 1 (0.68%) French Language
5 1 (0.68%) German Language
5 1 (0.68%) Italian Language
5 1 (0.68%) Law
5 1 (0.68%) Marketing
5 1 (0.68%) Retail
5 1 (0.68%) Spanish Language
Job Titles
1 29 (19.73%) Analyst
2 27 (18.37%) Service Manager
3 23 (15.65%) Delivery Manager
4 17 (11.56%) Services Delivery Manager
5 16 (10.88%) IT Manager
6 13 (8.84%) IT Services Manager
7 10 (6.80%) Support Analyst
8 9 (6.12%) Applications Support
8 9 (6.12%) Applications Support Analyst
9 7 (4.76%) IT Services Delivery Manager
10 6 (4.08%) Applications Engineer
10 6 (4.08%) Senior Analyst
10 6 (4.08%) Service Analyst
10 6 (4.08%) Service Desk Manager
10 6 (4.08%) Team Leader
11 5 (3.40%) Consultant
11 5 (3.40%) Head of Operations
11 5 (3.40%) Network Engineer
11 5 (3.40%) Senior Applications Engineer
11 5 (3.40%) Senior Applications Support
Libraries, Frameworks & Software Standards
1 12 (8.16%) Middleware
2 10 (6.80%) .NET
3 7 (4.76%) XML
4 3 (2.04%) Software Packaging
5 2 (1.36%) .NET Framework
5 2 (1.36%) CSS
5 2 (1.36%) CSS3
5 2 (1.36%) HTML
5 2 (1.36%) HTML5
5 2 (1.36%) RFC 2547
6 1 (0.68%) J2EE
6 1 (0.68%) LDAP
6 1 (0.68%) ODBC
6 1 (0.68%) REST
6 1 (0.68%) SOAP
6 1 (0.68%) Web Services
Miscellaneous
1 20 (13.61%) Analytical Skills
2 10 (6.80%) Management Information System
2 10 (6.80%) Public Cloud
3 8 (5.44%) Hybrid Cloud
4 6 (4.08%) Data Centre
5 3 (2.04%) Self-Motivation
6 2 (1.36%) Client/Server
6 2 (1.36%) Data Protection Act
6 2 (1.36%) Virtual Team
7 1 (0.68%) Blog
7 1 (0.68%) Data Structures
7 1 (0.68%) Fintech
7 1 (0.68%) Linux Command Line
7 1 (0.68%) Photography
7 1 (0.68%) PMI
Operating Systems
1 43 (29.25%) Windows
2 23 (15.65%) Windows Server
3 18 (12.24%) Linux
4 13 (8.84%) Unix
5 6 (4.08%) Windows Server 2008
6 4 (2.72%) Windows 7
6 4 (2.72%) Windows Server 2012
7 3 (2.04%) Windows 10
8 2 (1.36%) Windows Server 2003
9 1 (0.68%) Windows 8
Processes & Methodologies
1 68 (46.26%) ITIL
2 44 (29.93%) Service Management
3 31 (21.09%) Agile Software Development
4 30 (20.41%) Stakeholder Management
5 28 (19.05%) Problem-Solving
6 27 (18.37%) ITIL V3
7 26 (17.69%) Change Management
8 22 (14.97%) Continuous Improvement
9 19 (12.93%) Project Management
10 18 (12.24%) ITSM
11 16 (10.88%) Risk Management
12 14 (9.52%) DevOps
13 13 (8.84%) Service Design
14 12 (8.16%) Incident Management
14 12 (8.16%) Problem Management
15 11 (7.48%) Decision-Making
15 11 (7.48%) Root Cause Analysis
16 10 (6.80%) Asset Management
16 10 (6.80%) Coaching
16 10 (6.80%) Presales
Programming Languages
1 23 (15.65%) SQL
2 18 (12.24%) PowerShell
3 6 (4.08%) Python
4 4 (2.72%) C
5 3 (2.04%) Java
6 2 (1.36%) C#
6 2 (1.36%) JavaScript
6 2 (1.36%) PHP
6 2 (1.36%) Ruby
7 1 (0.68%) PL/SQL
7 1 (0.68%) Shell Script
7 1 (0.68%) T-SQL
7 1 (0.68%) VBA
7 1 (0.68%) XPath
Qualifications
1 12 (8.16%) ITIL Certification
2 11 (7.48%) Degree
3 8 (5.44%) CCNA
3 8 (5.44%) Cisco Certification
4 7 (4.76%) CCNP
5 5 (3.40%) CCIE
5 5 (3.40%) CCIE Security
6 3 (2.04%) CBAP
6 3 (2.04%) Microsoft Certification
6 3 (2.04%) PRINCE2 Certification
6 3 (2.04%) Six Sigma Green Belt
7 2 (1.36%) AWS Certification
7 2 (1.36%) CCIP
7 2 (1.36%) HND
7 2 (1.36%) MCSE
7 2 (1.36%) PMI Certification
7 2 (1.36%) PRINCE2 Practitioner
8 1 (0.68%) CISSP
8 1 (0.68%) MCSA
8 1 (0.68%) SC Cleared
Quality Assurance & Compliance
1 30 (20.41%) SLA
2 4 (2.72%) QA
3 3 (2.04%) PMO
4 2 (1.36%) GDPR
4 2 (1.36%) HMG Security Policy Framework
4 2 (1.36%) ISO/IEC 27001
4 2 (1.36%) PCI DSS
5 1 (0.68%) Cyber Essentials
5 1 (0.68%) Disclosure Scotland
System Software
1 18 (12.24%) Active Directory
2 7 (4.76%) Hyper-V
3 6 (4.08%) XenApp
4 5 (3.40%) VMware Infrastructure
5 4 (2.72%) XenDesktop
6 3 (2.04%) VMware ESXi
6 3 (2.04%) vSphere
6 3 (2.04%) XenServer
7 2 (1.36%) Docker
8 1 (0.68%) Terminal Server
8 1 (0.68%) Virtual Machines
8 1 (0.68%) Virtual Servers
Systems Management
1 6 (4.08%) Ansible
2 5 (3.40%) Nagios
3 4 (2.72%) Opscode Chef
3 4 (2.72%) SCCM
3 4 (2.72%) yum
4 2 (1.36%) SCOM
4 2 (1.36%) Single Sign-On
5 1 (0.68%) AppManager
5 1 (0.68%) Failover Clustering
5 1 (0.68%) WMI
Vendors
1 25 (17.01%) Microsoft
2 20 (13.61%) Oracle
3 10 (6.80%) ServiceNow
4 9 (6.12%) AppDynamics
4 9 (6.12%) Cisco
5 8 (5.44%) Citrix
5 8 (5.44%) Splunk
5 8 (5.44%) TIBCO
6 7 (4.76%) SAP
7 5 (3.40%) F5
7 5 (3.40%) Remedy
7 5 (3.40%) VMware
8 4 (2.72%) Atlassian
8 4 (2.72%) New Relic
8 4 (2.72%) Rackspace
9 2 (1.36%) Charles River
9 2 (1.36%) Cognos
9 2 (1.36%) Juniper
9 2 (1.36%) Tableau
10 1 (0.68%) Adobe