Period
to 26 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 26 June 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
26 Jun 2019
Same period 2018 Same period 2017
Rank 103 110 109
Rank change year-on-year +7 -1 -29
Permanent jobs citing Service Delivery 140 141 114
As % of all permanent IT jobs advertised in Scotland 2.59% 2.43% 2.28%
As % of the Processes & Methodologies category 2.76% 2.59% 2.44%
Number of salaries quoted 75 94 84
Scotland median annual salary £40,622 £42,500 £47,250
Median salary % change year-on-year -4.42% -10.05% +1.61%
10th Percentile £27,309 £28,250 £27,600
90th Percentile £61,304 £72,500 £69,850
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,073 5,452 4,667
As % of all permanent IT jobs advertised in Scotland 93.72% 94.05% 93.21%
Number of salaries quoted 3,325 3,663 2,964
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £29,698 £29,250 £28,535
90th Percentile £70,600 £70,000 £70,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 26 June 2019.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 26 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -1 83 £40,000 -5.88% 9
Glasgow +39 50 £55,500 +38.75% 6
Dundee -4 2 £32,500 -6.47% 1
North Lanarkshire +2 1 - -
Midlothian - 1 £37,415 - 2
West Lothian - 1 - -
Service Delivery
UK

For the 6 months to 26 June 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 55 (39.29%) Finance
2 53 (37.86%) ITIL
3 43 (30.71%) Continuous Improvement
4 36 (25.71%) DevOps
5 32 (22.86%) Problem-Solving
6 29 (20.71%) Analytical Skills
6 29 (20.71%) Agile Software Development
7 27 (19.29%) SDLC
8 26 (18.57%) Decision-Making
8 26 (18.57%) Microsoft Azure
9 25 (17.86%) Service Management
10 24 (17.14%) Oracle
11 23 (16.43%) Risk Management
12 22 (15.71%) IT Strategy
13 21 (15.00%) Microsoft
14 19 (13.57%) SLA
14 19 (13.57%) SQL
15 18 (12.86%) Active Directory
16 17 (12.14%) Amazon AWS
16 17 (12.14%) Coaching
17 16 (11.43%) Unix
18 15 (10.71%) Windows
18 15 (10.71%) Microsoft Certification
18 15 (10.71%) Infrastructure Engineering
19 14 (10.00%) Google Cloud Platform
19 14 (10.00%) VMware
19 14 (10.00%) Change Management
19 14 (10.00%) ITSM
19 14 (10.00%) Degree
19 14 (10.00%) Google

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.86%) Blackberry Enterprise Server
2 3 (2.14%) Apache
2 3 (2.14%) IBM Notes
2 3 (2.14%) IIS
2 3 (2.14%) MS Exchange
2 3 (2.14%) Tomcat
3 1 (0.71%) CMS
3 1 (0.71%) Exchange Server 2013
3 1 (0.71%) NetWeaver
3 1 (0.71%) SharePoint
Applications
1 3 (2.14%) Microsoft Office
2 2 (1.43%) Microsoft Excel
2 2 (1.43%) Microsoft PowerPoint
2 2 (1.43%) Spreadsheet
3 1 (0.71%) Microsoft Project
Business Applications
1 1 (0.71%) Hyperion Planning
1 1 (0.71%) NetSuite
1 1 (0.71%) SAP CO
1 1 (0.71%) SAP FI
1 1 (0.71%) SAP FI/CO
1 1 (0.71%) SAP S/4HANA
Cloud Services
1 26 (18.57%) Microsoft Azure
2 17 (12.14%) Amazon AWS
3 14 (10.00%) Google Cloud Platform
4 10 (7.14%) Office 365
5 5 (3.57%) Cloud Computing
6 4 (2.86%) IaaS
6 4 (2.86%) SaaS
7 1 (0.71%) Azure Active Directory
7 1 (0.71%) Dynamics 365
7 1 (0.71%) Mimecast
Communications & Networking
1 12 (8.57%) Firewall
2 7 (5.00%) LAN
2 7 (5.00%) WAN
3 5 (3.57%) Internet
4 4 (2.86%) Cisco Firepower
4 4 (2.86%) Skype
4 4 (2.86%) Unified Communications
5 3 (2.14%) Cisco Nexus
5 3 (2.14%) DNS
5 3 (2.14%) Intranet
5 3 (2.14%) TCP/IP
6 2 (1.43%) Cisco ASA
6 2 (1.43%) DHCP
6 2 (1.43%) Ethernet
7 1 (0.71%) ADSL
7 1 (0.71%) BGP
7 1 (0.71%) Network Security
7 1 (0.71%) OSPF
7 1 (0.71%) VPN
7 1 (0.71%) WLAN
Database & Business Intelligence
1 13 (9.29%) SQL Server
2 4 (2.86%) Oracle Database
2 4 (2.86%) Oracle Database 10g
2 4 (2.86%) Oracle Database 11g
2 4 (2.86%) Oracle Database 12c
3 3 (2.14%) Ingres
4 2 (1.43%) SAP HANA
5 1 (0.71%) Big Data
5 1 (0.71%) BusinessObjects
5 1 (0.71%) Data Mining
5 1 (0.71%) MySQL
5 1 (0.71%) NoSQL
5 1 (0.71%) Relational Database
5 1 (0.71%) SAP BW
Development Applications
1 11 (7.86%) GitLab
2 4 (2.86%) Team Foundation Server
3 3 (2.14%) Git (software)
3 3 (2.14%) Jenkins
3 3 (2.14%) Sonatype Nexus
4 1 (0.71%) Hudson
4 1 (0.71%) JIRA
General
1 55 (39.29%) Finance
2 11 (7.86%) Banking
2 11 (7.86%) Marketing
3 4 (2.86%) Games
4 3 (2.14%) Local Government
4 3 (2.14%) Retail
5 2 (1.43%) Financial Institution
5 2 (1.43%) German Language
6 1 (0.71%) Back Office
6 1 (0.71%) Billing
6 1 (0.71%) Legal
Job Titles
1 25 (17.86%) Service Manager
2 20 (14.29%) Delivery Manager
3 19 (13.57%) Services Delivery Manager
4 16 (11.43%) Analyst
5 9 (6.43%) Development Manager
5 9 (6.43%) Infrastructure Engineer
5 9 (6.43%) Software Engineer
6 8 (5.71%) Business Development Manager
6 8 (5.71%) Business Manager
6 8 (5.71%) IT Manager
7 6 (4.29%) Developer
8 5 (3.57%) Administrator
8 5 (3.57%) Applications Support
8 5 (3.57%) Applications Support Analyst
8 5 (3.57%) IT Services Manager
8 5 (3.57%) Project Manager
8 5 (3.57%) Senior Analyst
8 5 (3.57%) Support Analyst
9 4 (2.86%) Oracle DBA
9 4 (2.86%) Senior Software Engineer
Libraries, Frameworks & Software Standards
1 4 (2.86%) SOAP
2 3 (2.14%) .NET
2 3 (2.14%) ASP.NET
2 3 (2.14%) CSS
2 3 (2.14%) HTML
3 2 (1.43%) Web Services
4 1 (0.71%) AngularJS
4 1 (0.71%) JSON
4 1 (0.71%) Middleware
4 1 (0.71%) REST
4 1 (0.71%) SAP Basis
4 1 (0.71%) XML
Miscellaneous
1 29 (20.71%) Analytical Skills
2 11 (7.86%) PKI
3 10 (7.14%) Self-Motivation
4 9 (6.43%) Management Information System
5 8 (5.71%) Data Centre
6 7 (5.00%) Driving Licence
7 6 (4.29%) Lidar
8 5 (3.57%) Mobile App
9 4 (2.86%) VxBlock/Vblock
10 3 (2.14%) CMDB
10 3 (2.14%) Hybrid Cloud
10 3 (2.14%) PMI
11 2 (1.43%) Private Cloud
11 2 (1.43%) User Experience
11 2 (1.43%) Virtual Team
12 1 (0.71%) BYOD
12 1 (0.71%) Data Protection Act
12 1 (0.71%) Enterprise Software
12 1 (0.71%) Internet of Things
12 1 (0.71%) Public Cloud
Operating Systems
1 16 (11.43%) Unix
2 15 (10.71%) Windows
3 12 (8.57%) Linux
3 12 (8.57%) Windows Server
4 4 (2.86%) Windows 10
5 2 (1.43%) CentOS
5 2 (1.43%) Windows Server 2012
6 1 (0.71%) Apple iOS
6 1 (0.71%) Debian
6 1 (0.71%) SUSE Linux Enterprise Server
6 1 (0.71%) Ubuntu
6 1 (0.71%) Windows 7
6 1 (0.71%) Windows Server 2008
Processes & Methodologies
1 53 (37.86%) ITIL
2 43 (30.71%) Continuous Improvement
3 36 (25.71%) DevOps
4 32 (22.86%) Problem-Solving
5 29 (20.71%) Agile Software Development
6 27 (19.29%) SDLC
7 26 (18.57%) Decision-Making
8 25 (17.86%) Service Management
9 23 (16.43%) Risk Management
10 22 (15.71%) IT Strategy
11 17 (12.14%) Coaching
12 15 (10.71%) Infrastructure Engineering
13 14 (10.00%) Change Management
13 14 (10.00%) ITSM
14 13 (9.29%) Proactive Management
14 13 (9.29%) Service Design
14 13 (9.29%) Technology Roadmap
15 12 (8.57%) Configuration Management
15 12 (8.57%) Mentoring
15 12 (8.57%) Project Management
Programming Languages
1 19 (13.57%) SQL
2 9 (6.43%) Java
3 8 (5.71%) PowerShell
4 7 (5.00%) Bash Shell
5 4 (2.86%) JavaScript
5 4 (2.86%) Python
6 3 (2.14%) C#
6 3 (2.14%) Ruby
7 1 (0.71%) Perl
7 1 (0.71%) PHP
7 1 (0.71%) VBScript
Qualifications
1 15 (10.71%) Microsoft Certification
2 14 (10.00%) Degree
3 12 (8.57%) ITIL Certification
4 8 (5.71%) MCSA
4 8 (5.71%) MCSE
5 7 (5.00%) Cisco Certification
6 5 (3.57%) CCNP
7 4 (2.86%) HND
7 4 (2.86%) ISTQB
7 4 (2.86%) PMI Certification
7 4 (2.86%) PRINCE2 Practitioner
8 3 (2.14%) Computer Science Degree
9 2 (1.43%) CCIE
9 2 (1.43%) CCNA
10 1 (0.71%) HNC
10 1 (0.71%) JNCIA
10 1 (0.71%) MBA
10 1 (0.71%) MCITP
10 1 (0.71%) PMP
10 1 (0.71%) SAP Certification
Quality Assurance & Compliance
1 19 (13.57%) SLA
2 11 (7.86%) PCI DSS
3 2 (1.43%) ISO/IEC 27001
3 2 (1.43%) PMO
4 1 (0.71%) COBIT
4 1 (0.71%) Disclosure Scotland
System Software
1 18 (12.86%) Active Directory
2 13 (9.29%) Hyper-V
3 1 (0.71%) Virtual Desktop
3 1 (0.71%) Virtual Machines
3 1 (0.71%) VMware Infrastructure
3 1 (0.71%) vSphere
3 1 (0.71%) Xen
3 1 (0.71%) XenApp
Systems Management
1 4 (2.86%) Opscode Chef
1 4 (2.86%) ZABBIX
2 3 (2.14%) SCCM
3 2 (1.43%) Ansible
3 2 (1.43%) Puppet
3 2 (1.43%) SCOM
4 1 (0.71%) Backup Exec
4 1 (0.71%) Microsoft Intune
4 1 (0.71%) OSSEC
Vendors
1 24 (17.14%) Oracle
2 21 (15.00%) Microsoft
3 14 (10.00%) Google
3 14 (10.00%) VMware
4 12 (8.57%) Cisco
5 10 (7.14%) AppDynamics
5 10 (7.14%) Dynatrace
5 10 (7.14%) Splunk
6 5 (3.57%) SAP
7 4 (2.86%) NEC
8 3 (2.14%) CheckPoint
8 3 (2.14%) Citrix
8 3 (2.14%) CommVault
8 3 (2.14%) Lotus
8 3 (2.14%) NetApp
9 2 (1.43%) Fortinet
9 2 (1.43%) HP
9 2 (1.43%) Juniper
9 2 (1.43%) Palo Alto
10 1 (0.71%) iManage