Period
to 14 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 97 104 72
Rank change year-on-year +7 -32 +20
Permanent jobs citing Service Delivery 152 123 202
As % of all permanent IT jobs advertised in Scotland 2.77% 2.31% 3.54%
As % of the Processes & Methodologies category 2.98% 2.50% 3.83%
Number of salaries quoted 97 88 84
Scotland median annual salary £42,500 £50,000 £45,000
Median salary % change year-on-year -15.00% +11.11% +5.88%
10th Percentile £28,250 £25,250 £22,975
90th Percentile £88,000 £70,125 £62,275
UK median annual salary £50,000 £47,500 £48,500
% change year-on-year +5.26% -2.06% +2.11%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,098 4,923 5,274
As % of all permanent IT jobs advertised in Scotland 92.93% 92.54% 92.45%
Number of salaries quoted 3,388 3,061 3,130
Scotland median annual salary £45,000 £44,000 £45,000
Median salary % change year-on-year +2.27% -2.22% +5.88%
10th Percentile £29,750 £28,250 £26,750
90th Percentile £70,000 £68,750 £65,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 14 August 2018.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +25 72 £40,000 -8.57% 12
Edinburgh +7 64 £42,500 -22.73% 9
Stirling - 4 £40,000 -
Dundee +6 3 £34,750 -30.50%
Inverclyde +1 2 £46,250 +36.03%
Aberdeen -1 2 £51,250 +20.59% 1
Fife -1 2 - -
West Lothian -7 2 - -
Renfrewshire -3 1 £41,500 -17.62% 1
South Lanarkshire -5 1 - -
North Lanarkshire - 1 £32,000 - 1
Strathclyde - 1 £36,500 -
Service Delivery
UK

For the 6 months to 14 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 64 (42.11%) ITIL
2 39 (25.66%) Microsoft
2 39 (25.66%) Continuous Improvement
3 38 (25.00%) Finance
4 37 (24.34%) Windows
5 36 (23.68%) Service Management
6 30 (19.74%) Analytical Skills
7 27 (17.76%) Microsoft Azure
8 26 (17.11%) Stakeholder Management
8 26 (17.11%) SLA
9 23 (15.13%) SharePoint
9 23 (15.13%) SQL
9 23 (15.13%) Change Management
9 23 (15.13%) Office 365
10 22 (14.47%) SQL Server
11 21 (13.82%) Agile Software Development
12 20 (13.16%) Project Management
12 20 (13.16%) Coaching
12 20 (13.16%) Skype
13 18 (11.84%) Active Directory
13 18 (11.84%) Hybrid Cloud
13 18 (11.84%) Skype for Business
14 17 (11.18%) ITIL V3
14 17 (11.18%) Problem-Solving
15 15 (9.87%) Risk Management
15 15 (9.87%) CRM
15 15 (9.87%) Oracle
15 15 (9.87%) Unix
16 14 (9.21%) PowerShell
16 14 (9.21%) Windows Server

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (15.13%) SharePoint
2 18 (11.84%) Skype for Business
3 10 (6.58%) MS Exchange
4 8 (5.26%) IIS
4 8 (5.26%) JBoss
5 7 (4.61%) Apache
5 7 (4.61%) Tomcat
6 5 (3.29%) SharePoint Server
7 4 (2.63%) OpenStack
8 3 (1.97%) IBM Notes
9 2 (1.32%) BizTalk Server
9 2 (1.32%) CMS
9 2 (1.32%) Sitefinity
9 2 (1.32%) Umbraco
10 1 (0.66%) Confluence
10 1 (0.66%) Exchange Server 2010
10 1 (0.66%) MS Project Server
10 1 (0.66%) WebLogic
10 1 (0.66%) WebSphere
Applications
1 13 (8.55%) Microsoft Office
2 2 (1.32%) Microsoft Project
3 1 (0.66%) InfoPath
3 1 (0.66%) Microsoft Excel
3 1 (0.66%) Microsoft PowerPoint
Business Applications
1 9 (5.92%) Dynamics CRM
2 5 (3.29%) Oracle EBS
3 3 (1.97%) Oracle Applications
3 3 (1.97%) Oracle Assets
3 3 (1.97%) Oracle Cash Management
3 3 (1.97%) Oracle General Ledger
3 3 (1.97%) Oracle Payables
3 3 (1.97%) Oracle Receivables
4 2 (1.32%) LongView
4 2 (1.32%) Oracle Financials
4 2 (1.32%) SAP ERP
Cloud Services
1 27 (17.76%) Microsoft Azure
2 23 (15.13%) Office 365
3 9 (5.92%) Azure Functions
3 9 (5.92%) Serverless
3 9 (5.92%) Yammer
4 7 (4.61%) IaaS
5 6 (3.95%) Amazon AWS
5 6 (3.95%) Azure Active Directory
6 5 (3.29%) SaaS
7 4 (2.63%) GitHub
8 2 (1.32%) Cloud Computing
9 1 (0.66%) PaaS
9 1 (0.66%) Trello
Communications & Networking
1 20 (13.16%) Skype
2 14 (9.21%) Firewall
3 9 (5.92%) Intranet
4 8 (5.26%) VoIP
5 6 (3.95%) TCP/IP
5 6 (3.95%) VPN
5 6 (3.95%) WAN
6 5 (3.29%) LAN
7 4 (2.63%) DNS
7 4 (2.63%) Wireless
8 3 (1.97%) SAN
8 3 (1.97%) VLAN
8 3 (1.97%) WLAN
9 2 (1.32%) DHCP
9 2 (1.32%) Internet
9 2 (1.32%) iSCSI
9 2 (1.32%) SSH
9 2 (1.32%) Unified Communications
9 2 (1.32%) Wi-Fi
10 1 (0.66%) Cisco Nexus
Database & Business Intelligence
1 22 (14.47%) SQL Server
2 9 (5.92%) SQL Server 2012
3 3 (1.97%) Blockchain
3 3 (1.97%) Data Mining
3 3 (1.97%) Relational Database
3 3 (1.97%) SQL Server Reporting Services
4 2 (1.32%) Data Warehouse
4 2 (1.32%) MySQL
4 2 (1.32%) SQL Server Integration Services
5 1 (0.66%) Big Data
5 1 (0.66%) DB2
5 1 (0.66%) Oracle Reports
5 1 (0.66%) QlikView
Development Applications
1 7 (4.61%) JIRA
2 5 (3.29%) Jenkins
2 5 (3.29%) TeamCity
3 4 (2.63%) Octopus Deploy
3 4 (2.63%) Team Foundation Server
4 2 (1.32%) Visual Studio
5 1 (0.66%) Appium
5 1 (0.66%) Calabash
5 1 (0.66%) Cucumber
5 1 (0.66%) Gatling
5 1 (0.66%) JBehave
5 1 (0.66%) JMeter
5 1 (0.66%) JUnit
5 1 (0.66%) SpecFlow
General
1 38 (25.00%) Finance
2 9 (5.92%) Banking
3 3 (1.97%) Legal
3 3 (1.97%) Publishing
3 3 (1.97%) Retail
3 3 (1.97%) Retail Banking
4 2 (1.32%) Billing
4 2 (1.32%) Games
4 2 (1.32%) Telecoms
5 1 (0.66%) French Language
5 1 (0.66%) German Language
5 1 (0.66%) Italian Language
5 1 (0.66%) Law
5 1 (0.66%) Marketing
5 1 (0.66%) Private Banking
5 1 (0.66%) Spanish Language
Job Titles
1 35 (23.03%) Service Manager
2 23 (15.13%) Delivery Manager
3 19 (12.50%) Analyst
4 18 (11.84%) Services Delivery Manager
5 16 (10.53%) IT Manager
6 15 (9.87%) Applications Engineer
7 13 (8.55%) Developer
7 13 (8.55%) IT Services Manager
7 13 (8.55%) Senior Applications Engineer
8 12 (7.89%) Service Desk Manager
9 10 (6.58%) Project Manager
10 9 (5.92%) SharePoint Developer
11 8 (5.26%) Team Leader
12 6 (3.95%) IT Services Delivery Manager
13 5 (3.29%) Consultant
13 5 (3.29%) Infrastructure Manager
14 4 (2.63%) Business Analyst
14 4 (2.63%) Operations Manager
14 4 (2.63%) Software Engineer
14 4 (2.63%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (7.24%) CSS
1 11 (7.24%) CSS3
1 11 (7.24%) HTML
1 11 (7.24%) HTML5
2 10 (6.58%) Web Services
3 9 (5.92%) AngularJS
3 9 (5.92%) jQuery
3 9 (5.92%) Twitter Bootstrap
4 7 (4.61%) JSP
4 7 (4.61%) Servlets
5 4 (2.63%) .NET
6 3 (1.97%) Middleware
6 3 (1.97%) Software Packaging
7 2 (1.32%) .NET Framework
8 1 (0.66%) J2EE
8 1 (0.66%) MDX
8 1 (0.66%) XML
Miscellaneous
1 30 (19.74%) Analytical Skills
2 18 (11.84%) Hybrid Cloud
3 9 (5.92%) Data Centre
4 8 (5.26%) Public Cloud
5 6 (3.95%) Management Information System
6 4 (2.63%) Fintech
7 3 (1.97%) PMI
8 2 (1.32%) Data Protection Act
8 2 (1.32%) Driving Licence
8 2 (1.32%) Self-Motivation
8 2 (1.32%) User Experience
8 2 (1.32%) VxBlock/Vblock
9 1 (0.66%) Analytical Mindset
9 1 (0.66%) Blog
9 1 (0.66%) Client/Server
9 1 (0.66%) Greenfield Project
9 1 (0.66%) Renewable Energy
9 1 (0.66%) Replication
9 1 (0.66%) Virtual Team
Operating Systems
1 37 (24.34%) Windows
2 15 (9.87%) Unix
3 14 (9.21%) Windows Server
4 9 (5.92%) Linux
5 5 (3.29%) Windows Server 2008
6 4 (2.63%) Windows Server 2012
7 3 (1.97%) Windows 7
8 2 (1.32%) Windows 10
9 1 (0.66%) VMS
9 1 (0.66%) Windows 8
9 1 (0.66%) Windows Server 2003
Processes & Methodologies
1 64 (42.11%) ITIL
2 39 (25.66%) Continuous Improvement
3 36 (23.68%) Service Management
4 26 (17.11%) Stakeholder Management
5 23 (15.13%) Change Management
6 21 (13.82%) Agile Software Development
7 20 (13.16%) Coaching
7 20 (13.16%) Project Management
8 17 (11.18%) ITIL V3
8 17 (11.18%) Problem-Solving
9 15 (9.87%) CRM
9 15 (9.87%) Risk Management
10 13 (8.55%) PRINCE2
10 13 (8.55%) SDLC
11 12 (7.89%) ITSM
11 12 (7.89%) Root Cause Analysis
12 11 (7.24%) Content Management
12 11 (7.24%) Service Design
12 11 (7.24%) Test Scripting
13 10 (6.58%) DevOps
Programming Languages
1 23 (15.13%) SQL
2 14 (9.21%) PowerShell
3 11 (7.24%) JavaScript
4 9 (5.92%) TypeScript
5 7 (4.61%) Bash Shell
5 7 (4.61%) Bourne shell
5 7 (4.61%) Korn
5 7 (4.61%) sed
6 2 (1.32%) T-SQL
7 1 (0.66%) C#
7 1 (0.66%) Java
7 1 (0.66%) Python
7 1 (0.66%) Ruby
7 1 (0.66%) XPath
Qualifications
1 12 (7.89%) Degree
2 10 (6.58%) ITIL Certification
3 6 (3.95%) PRINCE2 Certification
4 5 (3.29%) PRINCE2 Practitioner
5 4 (2.63%) Microsoft Certification
5 4 (2.63%) PMI Certification
6 3 (1.97%) CCNA
6 3 (1.97%) Cisco Certification
6 3 (1.97%) MCSE
7 2 (1.32%) HND
7 2 (1.32%) PMP
8 1 (0.66%) CBAP
8 1 (0.66%) CCIE
8 1 (0.66%) CCIE Security
8 1 (0.66%) CCNP
8 1 (0.66%) MCSA
8 1 (0.66%) Security Cleared
8 1 (0.66%) Six Sigma Green Belt
Quality Assurance & Compliance
1 26 (17.11%) SLA
2 5 (3.29%) PMO
3 3 (1.97%) GDPR
3 3 (1.97%) PCI DSS
4 2 (1.32%) HMG Security Policy Framework
4 2 (1.32%) QA
5 1 (0.66%) Disclosure Scotland
System Software
1 18 (11.84%) Active Directory
2 6 (3.95%) Hyper-V
3 2 (1.32%) NFS
3 2 (1.32%) Samba
3 2 (1.32%) VMware Infrastructure
4 1 (0.66%) Virtual Machines
4 1 (0.66%) XenApp
Systems Management
1 4 (2.63%) Ansible
1 4 (2.63%) Nagios
1 4 (2.63%) Opscode Chef
1 4 (2.63%) yum
2 2 (1.32%) Microsoft Intune
2 2 (1.32%) SCCM
3 1 (0.66%) SCOM
3 1 (0.66%) Single Sign-On
Vendors
1 39 (25.66%) Microsoft
2 15 (9.87%) Oracle
3 13 (8.55%) ServiceNow
4 8 (5.26%) Splunk
5 6 (3.95%) Cisco
6 4 (2.63%) Adobe
6 4 (2.63%) AppDynamics
6 4 (2.63%) Atlassian
6 4 (2.63%) New Relic
6 4 (2.63%) Rackspace
7 3 (1.97%) Cognizant
7 3 (1.97%) Lotus
7 3 (1.97%) TIBCO
8 2 (1.32%) Charles River
8 2 (1.32%) Citrix
8 2 (1.32%) Cognos
8 2 (1.32%) NEC
8 2 (1.32%) SAP
8 2 (1.32%) VMware
9 1 (0.66%) Ab Initio