Service Delivery Jobs in Scotland

Service Delivery
UK > Scotland

The table below provides summary statistics for permanent job vacancies advertised in Scotland requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 18 June 2024, comparing them to the same period in the previous two years.

6 months to
18 Jun 2024
Same period 2023 Same period 2022
Rank 144 112 111
Rank change year-on-year -32 -1 -26
Permanent jobs citing Service Delivery 149 110 179
As % of all permanent jobs advertised in Scotland 2.18% 2.57% 2.82%
As % of the Processes & Methodologies category 2.44% 2.71% 3.09%
Number of salaries quoted 81 48 84
10th Percentile £37,500 £20,750 £26,250
25th Percentile £40,833 £21,969 £32,900
Median annual salary (50th Percentile) £50,000 £33,625 £45,000
Median % change year-on-year +48.70% -25.28% -10.00%
75th Percentile £65,000 £48,042 £55,625
90th Percentile £67,750 £55,000 £61,250
UK median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
Scotland

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Scotland.

Permanent vacancies with a requirement for process or methodology skills 6,115 4,054 5,784
As % of all permanent jobs advertised in Scotland 89.41% 94.68% 91.27%
Number of salaries quoted 2,571 2,031 2,895
10th Percentile £28,250 £32,000 £31,250
25th Percentile £40,000 £41,750 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +12.24%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £80,000 £85,000 £83,000
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

Salary distribution for jobs citing Service Delivery in Scotland over the 6 months to 18 June 2024.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 18 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -77 67 £45,000 +1.74% 20
Edinburgh +40 49 £63,500 +126.79% 10
Dundee -3 10 £49,990 +5.00% 1
Aberdeen - 6 £45,000 - 13
Highlands - 5 - - 3
Stirling - 4 £63,709 -
Midlothian 0 2 - - 4
Clackmannanshire - 2 £51,500 -
Inverclyde -4 1 £45,000 -
West Lothian -17 1 - - 1
Aberdeenshire - 1 £65,000 - 7
Perth and Kinross - 1 - -
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.68%) Confluence
2 3 (2.01%) Microsoft Exchange
2 3 (2.01%) SharePoint
3 2 (1.34%) CMS
Applications
1 3 (2.01%) Microsoft Excel
1 3 (2.01%) Microsoft Office
2 2 (1.34%) AutoCAD
Business Applications
1 2 (1.34%) SAP HCM
1 2 (1.34%) Workday HCM
Cloud Services
1 25 (16.78%) Microsoft 365
2 13 (8.72%) SaaS
3 11 (7.38%) Azure
4 4 (2.68%) AWS
4 4 (2.68%) GCP
5 3 (2.01%) Azure Cosmos DB
5 3 (2.01%) Power Platform
6 2 (1.34%) Dynamics 365
6 2 (1.34%) SuccessFactors
7 1 (0.67%) Azure DevOps
7 1 (0.67%) Serverless
Communications & Networking
1 7 (4.70%) Cisco Nexus
1 7 (4.70%) DNS
1 7 (4.70%) NAS
1 7 (4.70%) SAN
1 7 (4.70%) VoIP
Database & Business Intelligence
1 3 (2.01%) Azure SQL Database
1 3 (2.01%) Ingres
1 3 (2.01%) SQL Server
2 2 (1.34%) MySQL
2 2 (1.34%) Power BI
2 2 (1.34%) RDBMS
2 2 (1.34%) Relational Database
Development Applications
1 4 (2.68%) JIRA
General
1 62 (41.61%) Social Skills
2 33 (22.15%) Finance
3 25 (16.78%) Public Sector
4 18 (12.08%) Analytical Skills
5 13 (8.72%) Military
6 12 (8.05%) Inclusion and Diversity
7 11 (7.38%) Marketing
8 9 (6.04%) Telecoms
9 4 (2.68%) Local Government
9 4 (2.68%) Organisational Skills
9 4 (2.68%) Retail
10 3 (2.01%) Legal
11 2 (1.34%) Influencing Skills
11 2 (1.34%) Law
12 1 (0.67%) Electronics
Job Titles
1 26 (17.45%) IT Manager
2 21 (14.09%) Analyst
3 15 (10.07%) Support Analyst
4 14 (9.40%) Senior
5 13 (8.72%) Service Manager
5 13 (8.72%) Threat Intelligence Analyst
6 12 (8.05%) Consultant
6 12 (8.05%) Lead
7 10 (6.71%) Project Manager
7 10 (6.71%) Service Delivery Manager
8 8 (5.37%) IT Services Manager
9 7 (4.70%) Architect
9 7 (4.70%) Delivery Manager
9 7 (4.70%) IT Support
10 6 (4.03%) Administrator
10 6 (4.03%) IT Services Delivery Manager
10 6 (4.03%) ITSM Architect
10 6 (4.03%) Senior Manager
10 6 (4.03%) Service Architect
11 5 (3.36%) Network Engineer
Libraries, Frameworks & Software Standards
1 4 (2.68%) Middleware
Miscellaneous
1 9 (6.04%) Analytical Mindset
2 7 (4.70%) Product Ownership
3 4 (2.68%) Management Information System
3 4 (2.68%) Public Cloud
4 3 (2.01%) Driving Licence
4 3 (2.01%) PMI
Operating Systems
1 35 (23.49%) Windows
2 22 (14.77%) Linux
3 18 (12.08%) Unix
4 14 (9.40%) Mac OS X
5 7 (4.70%) Windows Server
6 1 (0.67%) Apple iOS
Processes & Methodologies
1 42 (28.19%) ITIL
2 39 (26.17%) Actionable Insight
3 33 (22.15%) Stakeholder Management
4 31 (20.81%) Customer Service
5 24 (16.11%) Continuous Improvement
6 19 (12.75%) Incident Management
6 19 (12.75%) Information Security
6 19 (12.75%) Service Management
7 18 (12.08%) Cybersecurity
7 18 (12.08%) DevOps
7 18 (12.08%) ITSM
7 18 (12.08%) Project Management
8 16 (10.74%) Problem-Solving
9 15 (10.07%) Business Development
9 15 (10.07%) Incident Response
10 14 (9.40%) Business Strategy
10 14 (9.40%) Change Management
10 14 (9.40%) Enterprise Architecture
10 14 (9.40%) Security Operations
11 13 (8.72%) Malware Analysis
Programming Languages
1 3 (2.01%) Bash
1 3 (2.01%) PowerShell
1 3 (2.01%) Python
1 3 (2.01%) SQL
1 3 (2.01%) T-SQL
2 1 (0.67%) C
2 1 (0.67%) C#
2 1 (0.67%) C++
Qualifications
1 31 (20.81%) Degree
2 13 (8.72%) CISM
2 13 (8.72%) CISSP
2 13 (8.72%) GCIA
2 13 (8.72%) GCIH
2 13 (8.72%) GREM
3 12 (8.05%) Cisco Certification
4 11 (7.38%) CCNP
5 10 (6.71%) Security Cleared
6 8 (5.37%) SC Cleared
7 7 (4.70%) ITIL Foundation Certificate
8 6 (4.03%) HND
8 6 (4.03%) PMI Certification
8 6 (4.03%) PMP
9 5 (3.36%) ITIL Certification
10 4 (2.68%) CCDP
10 4 (2.68%) CCSP
11 2 (1.34%) HNC
12 1 (0.67%) CCNA
12 1 (0.67%) MCP
Quality Assurance & Compliance
1 3 (2.01%) ISO/IEC 27001
1 3 (2.01%) SLA
2 2 (1.34%) COSHH
2 2 (1.34%) Data Quality
3 1 (0.67%) QA
System Software
1 11 (7.38%) VMware Infrastructure
2 10 (6.71%) Active Directory
Systems Management
1 7 (4.70%) ZABBIX
2 1 (0.67%) SCCM
Vendors
1 17 (11.41%) Microsoft
2 13 (8.72%) Dell
2 13 (8.72%) VMware
3 9 (6.04%) Meraki
4 8 (5.37%) Cisco
5 7 (4.70%) ForeScout
5 7 (4.70%) Mitel
6 4 (2.68%) Oracle
6 4 (2.68%) Salesforce
6 4 (2.68%) ServiceNow
7 2 (1.34%) SAP
7 2 (1.34%) Workday
8 1 (0.67%) Apple
8 1 (0.67%) Openreach