Service Delivery Jobs in Scotland

Service Delivery
UK > Scotland

The table below provides summary statistics for permanent job vacancies advertised in Scotland requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 127 97 97
Rank change year-on-year -30 0 -17
Permanent jobs citing Service Delivery 137 124 182
As % of all permanent jobs advertised in Scotland 2.40% 3.27% 2.99%
As % of the Processes & Methodologies category 2.74% 3.41% 3.23%
Number of salaries quoted 84 59 98
10th Percentile £36,906 £20,750 £26,250
25th Percentile £41,250 £23,438 £36,250
Median annual salary (50th Percentile) £49,990 £34,750 £45,000
Median % change year-on-year +43.86% -22.78% -18.18%
75th Percentile £65,625 £51,492 £57,500
90th Percentile £67,750 £57,500 £61,250
UK median annual salary £49,000 £52,500 £50,250
% change year-on-year -6.67% +4.48% -4.29%

All Process and Methodology Skills
Scotland

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Scotland.

Permanent vacancies with a requirement for process or methodology skills 5,004 3,640 5,626
As % of all permanent jobs advertised in Scotland 87.82% 95.94% 92.38%
Number of salaries quoted 2,133 1,969 3,041
10th Percentile £31,250 £31,555 £31,250
25th Percentile £41,250 £41,250 £41,250
Median annual salary (50th Percentile) £54,000 £55,000 £55,000
Median % change year-on-year -1.82% - +15.79%
75th Percentile £67,500 £71,250 £70,000
90th Percentile £80,000 £82,548 £83,750
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

Salary distribution for jobs citing Service Delivery in Scotland over the 6 months to 26 July 2024.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -64 62 £46,034 -7.93% 7
Edinburgh +31 42 £63,500 +126.79% 2
Dundee +4 12 £49,990 +2.80% 1
Aberdeen -1 8 £50,000 -9.09% 5
Highlands - 5 - - 1
Stirling - 4 £63,709 -
West Lothian -20 1 - -
Perth and Kinross - 1 - -
Aberdeenshire - 1 £65,000 - 6
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.92%) Confluence
1 4 (2.92%) Microsoft Exchange
2 3 (2.19%) SharePoint
3 2 (1.46%) CMS
Applications
1 5 (3.65%) Microsoft Excel
2 3 (2.19%) Microsoft Office
3 2 (1.46%) AutoCAD
Business Applications
1 3 (2.19%) iTrent
2 2 (1.46%) SAP HCM
2 2 (1.46%) Workday HCM
Cloud Services
1 17 (12.41%) Microsoft 365
2 10 (7.30%) Azure
3 5 (3.65%) AWS
3 5 (3.65%) SaaS
4 4 (2.92%) GCP
4 4 (2.92%) Power Platform
5 3 (2.19%) Azure Cosmos DB
6 2 (1.46%) Dynamics 365
6 2 (1.46%) SuccessFactors
7 1 (0.73%) Azure DevOps
7 1 (0.73%) Entra ID
7 1 (0.73%) Serverless
Communications & Networking
1 8 (5.84%) SAN
1 8 (5.84%) VoIP
2 7 (5.11%) Cisco Nexus
2 7 (5.11%) DNS
2 7 (5.11%) NAS
3 1 (0.73%) Broadband
3 1 (0.73%) Firewall
3 1 (0.73%) iSCSI
3 1 (0.73%) NGFW
3 1 (0.73%) Remote Desktop
3 1 (0.73%) Skype
Database & Business Intelligence
1 5 (3.65%) SQL Server
2 3 (2.19%) Azure SQL Database
2 3 (2.19%) BusinessObjects
2 3 (2.19%) DTS
2 3 (2.19%) Ingres
2 3 (2.19%) Power BI
3 2 (1.46%) MySQL
3 2 (1.46%) RDBMS
3 2 (1.46%) Relational Database
3 2 (1.46%) SQL Server Integration Services
3 2 (1.46%) SQL Server Reporting Services
4 1 (0.73%) Amazon RDS
Development Applications
1 4 (2.92%) JIRA
General
1 58 (42.34%) Social Skills
2 35 (25.55%) Finance
3 26 (18.98%) Public Sector
4 23 (16.79%) Analytical Skills
5 11 (8.03%) Inclusion and Diversity
5 11 (8.03%) Marketing
5 11 (8.03%) Telecoms
6 5 (3.65%) Military
7 4 (2.92%) Organisational Skills
7 4 (2.92%) Retail
8 3 (2.19%) Manufacturing
9 2 (1.46%) Influencing Skills
9 2 (1.46%) Law
9 2 (1.46%) Legal
9 2 (1.46%) Local Government
10 1 (0.73%) Electronics
Job Titles
1 22 (16.06%) IT Manager
2 18 (13.14%) Service Manager
3 16 (11.68%) Senior
4 13 (9.49%) Service Delivery Manager
5 12 (8.76%) Consultant
5 12 (8.76%) Lead
6 11 (8.03%) Analyst
7 10 (7.30%) Delivery Manager
8 8 (5.84%) IT Services Manager
8 8 (5.84%) Senior Manager
9 7 (5.11%) Architect
9 7 (5.11%) Product Manager
10 6 (4.38%) IT Services Delivery Manager
10 6 (4.38%) ITSM Architect
10 6 (4.38%) Microsoft 365 Manager
10 6 (4.38%) Project Manager
10 6 (4.38%) Service Architect
11 5 (3.65%) Network Engineer
11 5 (3.65%) Support Analyst
11 5 (3.65%) Threat Intelligence Analyst
Libraries, Frameworks & Software Standards
1 4 (2.92%) Middleware
2 2 (1.46%) Web Services
Miscellaneous
1 9 (6.57%) Analytical Mindset
2 8 (5.84%) Management Information System
3 4 (2.92%) Public Cloud
4 3 (2.19%) PMI
5 2 (1.46%) Data Protection Act
5 2 (1.46%) Enterprise Software
5 2 (1.46%) Freedom of Information
6 1 (0.73%) Augmented Reality
6 1 (0.73%) Driving Licence
6 1 (0.73%) NHS
6 1 (0.73%) Private Cloud
6 1 (0.73%) Product Ownership
6 1 (0.73%) Replication
6 1 (0.73%) Virtual Reality
Operating Systems
1 25 (18.25%) Windows
2 15 (10.95%) Linux
3 10 (7.30%) Unix
4 9 (6.57%) Windows Server
5 5 (3.65%) Mac OS X
Processes & Methodologies
1 40 (29.20%) ITIL
2 29 (21.17%) Actionable Insight
3 26 (18.98%) Service Management
4 23 (16.79%) ITSM
4 23 (16.79%) Stakeholder Management
5 21 (15.33%) Project Management
6 20 (14.60%) Customer Service
7 18 (13.14%) Continuous Improvement
8 15 (10.95%) Business Development
8 15 (10.95%) Problem-Solving
9 14 (10.22%) Change Management
9 14 (10.22%) Enterprise Architecture
10 13 (9.49%) Incident Management
11 12 (8.76%) Mentoring
11 12 (8.76%) Service Design
12 11 (8.03%) Coaching
12 11 (8.03%) Cybersecurity
13 10 (7.30%) Data Architecture
13 10 (7.30%) DevOps
13 10 (7.30%) Financial Analysis
Programming Languages
1 4 (2.92%) PowerShell
2 3 (2.19%) Bash
2 3 (2.19%) Python
2 3 (2.19%) SQL
2 3 (2.19%) T-SQL
3 1 (0.73%) C
3 1 (0.73%) C#
3 1 (0.73%) C++
Qualifications
1 27 (19.71%) Degree
2 13 (9.49%) Cisco Certification
3 12 (8.76%) Security Cleared
4 11 (8.03%) CCNP
5 9 (6.57%) ITIL Foundation Certificate
6 8 (5.84%) SC Cleared
7 6 (4.38%) HND
7 6 (4.38%) PMI Certification
7 6 (4.38%) PMP
8 5 (3.65%) CISM
8 5 (3.65%) CISSP
8 5 (3.65%) GCIA
8 5 (3.65%) GCIH
8 5 (3.65%) GREM
9 4 (2.92%) CCDP
9 4 (2.92%) CCSP
10 3 (2.19%) ITIL Certification
11 2 (1.46%) CCNA
11 2 (1.46%) HNC
11 2 (1.46%) Microsoft Certification
Quality Assurance & Compliance
1 7 (5.11%) SLA
2 3 (2.19%) Data Quality
2 3 (2.19%) ISO/IEC 27001
3 2 (1.46%) COSHH
4 1 (0.73%) Disclosure Scotland
4 1 (0.73%) QA
System Software
1 12 (8.76%) VMware Infrastructure
2 9 (6.57%) Active Directory
3 1 (0.73%) Hyper-V
3 1 (0.73%) vSphere
Systems Management
1 7 (5.11%) ZABBIX
2 1 (0.73%) Microsoft Intune
Vendors
1 18 (13.14%) Microsoft
2 14 (10.22%) VMware
3 9 (6.57%) Cisco
4 8 (5.84%) Mitel
5 7 (5.11%) ForeScout
5 7 (5.11%) Meraki
6 5 (3.65%) Dell
6 5 (3.65%) SAP
6 5 (3.65%) ServiceNow
7 4 (2.92%) Oracle
7 4 (2.92%) Salesforce
8 3 (2.19%) AVEVA
9 2 (1.46%) Workday
10 1 (0.73%) Citrix
10 1 (0.73%) Draytek
10 1 (0.73%) Fortinet
10 1 (0.73%) Juniper
10 1 (0.73%) Openreach
10 1 (0.73%) Palo Alto
10 1 (0.73%) Sophos