Period
to 20 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 121 83 99
Rank change year-on-year -38 +16 -33
Permanent jobs citing Service Delivery 121 125 154
As % of all permanent IT jobs advertised in Scotland 2.12% 2.70% 2.52%
As % of the Processes & Methodologies category 2.32% 2.95% 2.78%
Number of salaries quoted 75 72 78
Scotland median annual salary £40,000 £46,250 £46,750
Median salary % change year-on-year -13.51% -1.07% +10.00%
10th Percentile £25,500 £28,300 £31,250
90th Percentile £63,750 £61,125 £70,000
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,213 4,238 5,535
As % of all permanent IT jobs advertised in Scotland 91.44% 91.53% 90.59%
Number of salaries quoted 3,455 2,685 3,489
Scotland median annual salary £45,000 £45,000 £42,926
Median salary % change year-on-year - +4.83% +1.00%
10th Percentile £28,250 £29,100 £28,000
90th Percentile £68,750 £64,900 £65,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 20 February 2018.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +9 65 £38,000 -27.62% 9
Glasgow -57 44 £45,000 +2.86% 7
North Lanarkshire - 3 £44,000 -
Lanarkshire - 2 £32,750 -
Renfrewshire - 2 £36,000 -
Inverclyde +6 1 £38,000 -
Dundee -10 1 - -
Argyll and Bute - 1 - - 1
Fife - 1 - - 1
Service Delivery
UK

For the 6 months to 20 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 52 (42.98%) ITIL
2 43 (35.54%) Finance
3 37 (30.58%) Windows
4 30 (24.79%) SLA
5 25 (20.66%) Windows Server
6 24 (19.83%) Microsoft
6 24 (19.83%) Agile Software Development
7 21 (17.36%) SQL
7 21 (17.36%) Service Management
8 20 (16.53%) Change Management
9 18 (14.88%) Analytical Skills
10 17 (14.05%) Project Management
10 17 (14.05%) Degree
11 16 (13.22%) Active Directory
11 16 (13.22%) ITIL V3
12 15 (12.40%) Oracle
12 15 (12.40%) Linux
13 14 (11.57%) SQL Server
13 14 (11.57%) Microsoft Office
13 14 (11.57%) PowerShell
14 12 (9.92%) VMware
14 12 (9.92%) Stakeholder Management
14 12 (9.92%) Management Information System
14 12 (9.92%) Middleware
14 12 (9.92%) SAN
15 11 (9.09%) Hyper-V
16 10 (8.26%) Windows Server 2012
16 10 (8.26%) Presales
16 10 (8.26%) Microsoft Excel
16 10 (8.26%) Cisco

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.44%) MS Exchange
2 7 (5.79%) Exchange Server 2010
2 7 (5.79%) IIS
3 6 (4.96%) Skype for Business
4 5 (4.13%) IBM Domino
5 2 (1.65%) SharePoint
6 1 (0.83%) ArcGIS
6 1 (0.83%) CMS
6 1 (0.83%) Confluence
6 1 (0.83%) Exchange Server 2013
6 1 (0.83%) IBM Notes
6 1 (0.83%) OpenStack
Applications
1 14 (11.57%) Microsoft Office
2 10 (8.26%) Microsoft Excel
3 4 (3.31%) Microsoft PowerPoint
3 4 (3.31%) Microsoft Project
Business Applications
1 7 (5.79%) Oracle EBS
1 7 (5.79%) Oracle EBS R12
2 4 (3.31%) Remedy ITSM
3 1 (0.83%) Dynamics CRM
3 1 (0.83%) SAP ERP
3 1 (0.83%) SAP SD
3 1 (0.83%) Scribe Insight
Cloud Services
1 9 (7.44%) Microsoft Azure
2 8 (6.61%) Office 365
3 7 (5.79%) Amazon AWS
4 4 (3.31%) Mimecast
5 2 (1.65%) AWS CloudFormation
5 2 (1.65%) IaaS
5 2 (1.65%) PaaS
5 2 (1.65%) SaaS
6 1 (0.83%) Cloud Computing
6 1 (0.83%) Dynamics 365
6 1 (0.83%) GitHub
6 1 (0.83%) Scribe Online
6 1 (0.83%) SuccessFactors
Communications & Networking
1 12 (9.92%) SAN
2 8 (6.61%) Firewall
3 6 (4.96%) DHCP
3 6 (4.96%) DNS
3 6 (4.96%) Internet
4 5 (4.13%) LAN
4 5 (4.13%) TCP/IP
4 5 (4.13%) VLAN
5 4 (3.31%) Ethernet
5 4 (3.31%) Skype
5 4 (3.31%) Unified Communications
5 4 (3.31%) Wireless
5 4 (3.31%) WLAN
6 2 (1.65%) Fibre Channel
6 2 (1.65%) HSRP
6 2 (1.65%) IPv6
6 2 (1.65%) SDH
6 2 (1.65%) Spanning Tree
6 2 (1.65%) VPN
6 2 (1.65%) WAN
Database & Business Intelligence
1 14 (11.57%) SQL Server
2 3 (2.48%) Data Warehouse
2 3 (2.48%) Snowflake Schema
2 3 (2.48%) Star Schema
3 1 (0.83%) Big Data
3 1 (0.83%) GIS
3 1 (0.83%) MySQL
3 1 (0.83%) Spatial Data
3 1 (0.83%) SQL Server 2008
3 1 (0.83%) SQL Server 2016
Development Applications
1 4 (3.31%) TeamCity
2 3 (2.48%) Jenkins
3 2 (1.65%) Git (software)
3 2 (1.65%) JIRA
4 1 (0.83%) Appium
4 1 (0.83%) Calabash
4 1 (0.83%) Cucumber
4 1 (0.83%) Gatling
4 1 (0.83%) JBehave
4 1 (0.83%) JMeter
4 1 (0.83%) JUnit
4 1 (0.83%) Octopus Deploy
4 1 (0.83%) SonarQube
4 1 (0.83%) Sonatype Nexus
4 1 (0.83%) SpecFlow
4 1 (0.83%) Team Foundation Server
4 1 (0.83%) Visual Studio
General
1 43 (35.54%) Finance
2 8 (6.61%) Banking
3 6 (4.96%) Marketing
4 3 (2.48%) Telecoms
5 2 (1.65%) Games
5 2 (1.65%) Investment Banking
5 2 (1.65%) Law
5 2 (1.65%) Military
5 2 (1.65%) Retail Banking
6 1 (0.83%) Advertising
6 1 (0.83%) Back Office
6 1 (0.83%) Billing
6 1 (0.83%) Legal
6 1 (0.83%) Local Government
Job Titles
1 31 (25.62%) Analyst
2 22 (18.18%) Service Manager
3 16 (13.22%) Delivery Manager
4 13 (10.74%) Services Delivery Manager
5 8 (6.61%) Senior Manager
6 7 (5.79%) Business Analyst
6 7 (5.79%) IT Analyst
6 7 (5.79%) Oracle Analyst
6 7 (5.79%) Service Analyst
7 6 (4.96%) Applications Support
7 6 (4.96%) Applications Support Analyst
7 6 (4.96%) Architect
7 6 (4.96%) Network Engineer
7 6 (4.96%) Senior Analyst
7 6 (4.96%) Support Analyst
8 5 (4.13%) Infrastructure Engineer
8 5 (4.13%) IT Manager
8 5 (4.13%) Senior Applications Support Analyst
8 5 (4.13%) Senior Support Analyst
8 5 (4.13%) Systems Analyst
Libraries, Frameworks & Software Standards
1 12 (9.92%) Middleware
2 7 (5.79%) .NET
3 6 (4.96%) XML
4 2 (1.65%) RFC 2547
5 1 (0.83%) LDAP
5 1 (0.83%) ODBC
5 1 (0.83%) REST
5 1 (0.83%) SOAP
5 1 (0.83%) Web Services
Miscellaneous
1 18 (14.88%) Analytical Skills
2 12 (9.92%) Management Information System
3 6 (4.96%) Virtual Team
4 4 (3.31%) Blackberry
4 4 (3.31%) Data Centre
4 4 (3.31%) EMC VNX
5 3 (2.48%) N-Tier
6 2 (1.65%) Mobile App
6 2 (1.65%) Public Cloud
7 1 (0.83%) Analytical Mindset
7 1 (0.83%) Client/Server
7 1 (0.83%) Clustering
7 1 (0.83%) Data Structures
7 1 (0.83%) Driving Licence
7 1 (0.83%) Enterprise Storage
7 1 (0.83%) Linux Command Line
7 1 (0.83%) Photography
Operating Systems
1 37 (30.58%) Windows
2 25 (20.66%) Windows Server
3 15 (12.40%) Linux
4 10 (8.26%) Windows Server 2012
5 9 (7.44%) Unix
6 6 (4.96%) Windows Server 2008
7 2 (1.65%) Windows 7
8 1 (0.83%) Windows 10
8 1 (0.83%) Windows Server 2003
Processes & Methodologies
1 52 (42.98%) ITIL
2 24 (19.83%) Agile Software Development
3 21 (17.36%) Service Management
4 20 (16.53%) Change Management
5 17 (14.05%) Project Management
6 16 (13.22%) ITIL V3
7 12 (9.92%) Stakeholder Management
8 10 (8.26%) Presales
9 9 (7.44%) DevOps
9 9 (7.44%) Problem Management
9 9 (7.44%) Risk Management
10 8 (6.61%) Asset Management
10 8 (6.61%) ITSM
10 8 (6.61%) SDLC
10 8 (6.61%) Stakeholder Engagement
11 7 (5.79%) Continuous Improvement
11 7 (5.79%) Investment Management
11 7 (5.79%) Trend Analysis
12 6 (4.96%) Coaching
12 6 (4.96%) Performance Management
Programming Languages
1 21 (17.36%) SQL
2 14 (11.57%) PowerShell
3 7 (5.79%) PL/SQL
4 5 (4.13%) C
4 5 (4.13%) Python
5 3 (2.48%) COBOL
5 3 (2.48%) JCL
6 2 (1.65%) C#
6 2 (1.65%) Java
6 2 (1.65%) PHP
7 1 (0.83%) Ruby
7 1 (0.83%) Shell Script
7 1 (0.83%) VBA
Qualifications
1 17 (14.05%) Degree
2 9 (7.44%) ITIL Certification
2 9 (7.44%) MCSE
2 9 (7.44%) Microsoft Certification
3 8 (6.61%) CCNA
3 8 (6.61%) Cisco Certification
4 6 (4.96%) CCNP
5 5 (4.13%) MCSA
6 4 (3.31%) CCIE
6 4 (3.31%) CCIE Security
7 2 (1.65%) AWS Certification
7 2 (1.65%) CBAP
7 2 (1.65%) CCIP
7 2 (1.65%) Six Sigma Green Belt
8 1 (0.83%) BPSS Clearance
8 1 (0.83%) CISSP
8 1 (0.83%) PRINCE2 Certification
8 1 (0.83%) SC Cleared
8 1 (0.83%) Security Cleared
Quality Assurance & Compliance
1 30 (24.79%) SLA
2 3 (2.48%) ISO/IEC 27001
2 3 (2.48%) QA
3 1 (0.83%) Cyber Essentials
3 1 (0.83%) Disclosure Scotland
3 1 (0.83%) PMO
System Software
1 16 (13.22%) Active Directory
2 11 (9.09%) Hyper-V
3 7 (5.79%) VMware ESXi
3 7 (5.79%) XenApp
4 6 (4.96%) VMware Infrastructure
5 4 (3.31%) XenDesktop
6 3 (2.48%) vSphere
6 3 (2.48%) XenServer
7 2 (1.65%) Docker
7 2 (1.65%) Virtual Machines
8 1 (0.83%) Terminal Server
8 1 (0.83%) Virtual Servers
Systems Management
1 8 (6.61%) SCOM
2 6 (4.96%) SCCM
3 4 (3.31%) Cisco CUCM
3 4 (3.31%) Symantec Enterprise Vault
4 3 (2.48%) Ansible
5 2 (1.65%) Nagios
6 1 (0.83%) AppManager
6 1 (0.83%) Backup Exec
6 1 (0.83%) Failover Clustering
6 1 (0.83%) Microsoft Intune
6 1 (0.83%) Opscode Chef
6 1 (0.83%) Single Sign-On
6 1 (0.83%) Systems Management Server (SMS)
6 1 (0.83%) WMI
6 1 (0.83%) yum
Vendors
1 24 (19.83%) Microsoft
2 15 (12.40%) Oracle
3 12 (9.92%) VMware
4 10 (8.26%) Cisco
5 8 (6.61%) Citrix
6 6 (4.96%) AppDynamics
6 6 (4.96%) Lotus
6 6 (4.96%) Remedy
6 6 (4.96%) SAP
7 5 (4.13%) TIBCO
8 4 (3.31%) EMC
8 4 (3.31%) F5
8 4 (3.31%) ServiceNow
8 4 (3.31%) Symantec
9 2 (1.65%) Ab Initio
9 2 (1.65%) CommVault
9 2 (1.65%) HP
9 2 (1.65%) Juniper
9 2 (1.65%) Planview
9 2 (1.65%) Xerox