Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 110 100 68
Rank change year-on-year -10 -32 +21
Permanent jobs citing Service Delivery 134 133 185
As % of all permanent IT jobs advertised in Scotland 2.49% 2.40% 3.49%
As % of the Processes & Methodologies category 2.68% 2.61% 3.77%
Number of salaries quoted 79 98 71
Scotland median annual salary £42,500 £47,250 £42,500
Median salary % change year-on-year -10.05% +11.18% -
10th Percentile £28,200 £25,025 £22,000
90th Percentile £64,000 £69,750 £60,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% -1.86%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,003 5,097 4,911
As % of all permanent IT jobs advertised in Scotland 92.98% 92.15% 92.63%
Number of salaries quoted 3,262 3,251 2,923
Scotland median annual salary £45,500 £44,000 £44,000
Median salary % change year-on-year +3.41% - +3.53%
10th Percentile £29,500 £28,250 £27,500
90th Percentile £70,000 £66,250 £65,000
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 19 October 2018.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +29 71 £42,500 -5.56% 7
Edinburgh -21 53 £38,000 -27.62% 10
Dundee - 3 £34,750 -
North Lanarkshire +5 2 £32,000 -15.79%
Inverclyde +3 2 £46,250 -
Aberdeen -2 2 £51,250 +42.36% 1
West Lothian -19 2 - -
Fife +1 1 - -
Stirling - 1 £40,000 -
South Lanarkshire - 1 - -
Service Delivery
UK

For the 6 months to 19 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Delivery.

1 51 (38.06%) ITIL
2 41 (30.60%) Microsoft
3 34 (25.37%) Continuous Improvement
3 34 (25.37%) Analytical Skills
4 30 (22.39%) Finance
5 29 (21.64%) Windows
6 26 (19.40%) SLA
6 26 (19.40%) Service Management
6 26 (19.40%) Office 365
7 25 (18.66%) SQL
8 22 (16.42%) Microsoft Azure
8 22 (16.42%) Problem-Solving
9 20 (14.93%) Coaching
9 20 (14.93%) Skype
9 20 (14.93%) Project Management
9 20 (14.93%) SharePoint
10 19 (14.18%) Stakeholder Management
11 18 (13.43%) SQL Server
12 17 (12.69%) Microsoft Office
12 17 (12.69%) Active Directory
13 16 (11.94%) Degree
14 15 (11.19%) PRINCE2
14 15 (11.19%) Firewall
15 14 (10.45%) Change Management
15 14 (10.45%) Unix
15 14 (10.45%) SDLC
15 14 (10.45%) Windows Server
16 13 (9.70%) Hybrid Cloud
16 13 (9.70%) Skype for Business
17 11 (8.21%) ITSM

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (14.93%) SharePoint
2 13 (9.70%) Skype for Business
3 10 (7.46%) Apache
3 10 (7.46%) JBoss
4 9 (6.72%) IIS
4 9 (6.72%) Tomcat
5 8 (5.97%) IBM Notes
6 6 (4.48%) MS Exchange
7 4 (2.99%) BizTalk Server
8 1 (0.75%) CMS
8 1 (0.75%) Exchange Server 2010
8 1 (0.75%) MS Project Server
8 1 (0.75%) SharePoint Server
8 1 (0.75%) Sitefinity
8 1 (0.75%) WebSphere
Applications
1 17 (12.69%) Microsoft Office
2 2 (1.49%) Microsoft Excel
2 2 (1.49%) Microsoft PowerPoint
2 2 (1.49%) Microsoft Project
Business Applications
1 9 (6.72%) Dynamics CRM
2 2 (1.49%) Oracle EBS
2 2 (1.49%) SAP ERP
3 1 (0.75%) Oracle Applications
3 1 (0.75%) Oracle Assets
3 1 (0.75%) Oracle Cash Management
3 1 (0.75%) Oracle Financials
3 1 (0.75%) Oracle General Ledger
3 1 (0.75%) Oracle Payables
3 1 (0.75%) Oracle Receivables
Cloud Services
1 26 (19.40%) Office 365
2 22 (16.42%) Microsoft Azure
3 11 (8.21%) IaaS
4 9 (6.72%) Azure Functions
4 9 (6.72%) Serverless
4 9 (6.72%) Yammer
5 7 (5.22%) SaaS
6 4 (2.99%) Amazon AWS
7 2 (1.49%) Cloud Computing
8 1 (0.75%) Azure Active Directory
8 1 (0.75%) PaaS
Communications & Networking
1 20 (14.93%) Skype
2 15 (11.19%) Firewall
3 11 (8.21%) TCP/IP
3 11 (8.21%) VPN
4 10 (7.46%) WAN
5 9 (6.72%) Intranet
5 9 (6.72%) LAN
5 9 (6.72%) Wireless
6 8 (5.97%) DNS
7 6 (4.48%) Unified Communications
7 6 (4.48%) VoIP
8 5 (3.73%) SSH
9 4 (2.99%) iSCSI
10 3 (2.24%) SAN
10 3 (2.24%) VLAN
10 3 (2.24%) Wi-Fi
11 2 (1.49%) BGP
11 2 (1.49%) DHCP
11 2 (1.49%) Internet
11 2 (1.49%) OSPF
Database & Business Intelligence
1 18 (13.43%) SQL Server
2 9 (6.72%) SQL Server 2012
3 3 (2.24%) Relational Database
4 2 (1.49%) SQL Server Integration Services
4 2 (1.49%) SQL Server Reporting Services
5 1 (0.75%) Data Warehouse
5 1 (0.75%) MySQL
Development Applications
1 1 (0.75%) Hudson
1 1 (0.75%) Team Foundation Server
General
1 30 (22.39%) Finance
2 9 (6.72%) Banking
3 5 (3.73%) Billing
4 4 (2.99%) Telecoms
5 3 (2.24%) Retail
6 2 (1.49%) Back Office
6 2 (1.49%) Games
7 1 (0.75%) French Language
7 1 (0.75%) German Language
7 1 (0.75%) Italian Language
7 1 (0.75%) Legal
7 1 (0.75%) Marketing
7 1 (0.75%) Military
7 1 (0.75%) Private Banking
7 1 (0.75%) Retail Banking
7 1 (0.75%) Spanish Language
Job Titles
1 28 (20.90%) Service Manager
2 23 (17.16%) Analyst
3 12 (8.96%) Applications Engineer
3 12 (8.96%) Project Manager
3 12 (8.96%) Service Desk Manager
4 11 (8.21%) Delivery Manager
4 11 (8.21%) Developer
4 11 (8.21%) IT Manager
4 11 (8.21%) Senior Applications Engineer
4 11 (8.21%) Services Delivery Manager
5 9 (6.72%) SharePoint Developer
6 8 (5.97%) IT Services Manager
6 8 (5.97%) Service Analyst
6 8 (5.97%) Service Desk Analyst
7 7 (5.22%) Senior Manager
8 6 (4.48%) Consultant
9 5 (3.73%) Senior Project Manager
9 5 (3.73%) Support Analyst
9 5 (3.73%) Team Leader
10 4 (2.99%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 9 (6.72%) AngularJS
1 9 (6.72%) CSS
1 9 (6.72%) CSS3
1 9 (6.72%) HTML
1 9 (6.72%) HTML5
1 9 (6.72%) jQuery
1 9 (6.72%) JSP
1 9 (6.72%) Servlets
1 9 (6.72%) Twitter Bootstrap
1 9 (6.72%) Web Services
2 2 (1.49%) .NET
2 2 (1.49%) .NET Framework
2 2 (1.49%) Software Packaging
3 1 (0.75%) ASP.NET
3 1 (0.75%) ASP.NET Web Forms
3 1 (0.75%) LDAP
3 1 (0.75%) MDX
3 1 (0.75%) Middleware
3 1 (0.75%) WebSphere MQ
3 1 (0.75%) XML
Miscellaneous
1 34 (25.37%) Analytical Skills
2 13 (9.70%) Hybrid Cloud
3 8 (5.97%) Data Centre
4 5 (3.73%) VxBlock/Vblock
5 4 (2.99%) Management Information System
6 3 (2.24%) Fintech
6 3 (2.24%) Replication
7 2 (1.49%) Data Protection Act
7 2 (1.49%) Driving Licence
7 2 (1.49%) PMI
7 2 (1.49%) Public Cloud
7 2 (1.49%) User Experience
7 2 (1.49%) Virtual Team
8 1 (0.75%) Analytical Mindset
8 1 (0.75%) Clustering
8 1 (0.75%) Greenfield Project
8 1 (0.75%) Renewable Energy
8 1 (0.75%) Self-Motivation
Operating Systems
1 29 (21.64%) Windows
2 14 (10.45%) Unix
2 14 (10.45%) Windows Server
3 5 (3.73%) Linux
4 4 (2.99%) Windows Server 2012
5 3 (2.24%) Windows Server 2008
6 2 (1.49%) Windows 7
7 1 (0.75%) Red Hat Enterprise Linux
7 1 (0.75%) Solaris
7 1 (0.75%) VMS
7 1 (0.75%) Windows 10
Processes & Methodologies
1 51 (38.06%) ITIL
2 34 (25.37%) Continuous Improvement
3 26 (19.40%) Service Management
4 22 (16.42%) Problem-Solving
5 20 (14.93%) Coaching
5 20 (14.93%) Project Management
6 19 (14.18%) Stakeholder Management
7 15 (11.19%) PRINCE2
8 14 (10.45%) Change Management
8 14 (10.45%) SDLC
9 11 (8.21%) CRM
9 11 (8.21%) ITSM
9 11 (8.21%) Test Scripting
10 10 (7.46%) Content Management
10 10 (7.46%) Root Cause Analysis
10 10 (7.46%) SOA
11 9 (6.72%) Data Migration
11 9 (6.72%) Migration
11 9 (6.72%) Web Development
11 9 (6.72%) Webhook
Programming Languages
1 25 (18.66%) SQL
2 10 (7.46%) Bash Shell
2 10 (7.46%) Bourne shell
2 10 (7.46%) Korn
3 9 (6.72%) JavaScript
3 9 (6.72%) TypeScript
4 8 (5.97%) PowerShell
4 8 (5.97%) sed
5 1 (0.75%) AWK
5 1 (0.75%) C
5 1 (0.75%) C#
5 1 (0.75%) C-shell
5 1 (0.75%) Shell Script
5 1 (0.75%) T-SQL
5 1 (0.75%) VB
Qualifications
1 16 (11.94%) Degree
2 11 (8.21%) ITIL Certification
3 7 (5.22%) PRINCE2 Practitioner
4 6 (4.48%) Cisco Certification
4 6 (4.48%) Microsoft Certification
5 5 (3.73%) MCSE
5 5 (3.73%) PRINCE2 Certification
6 4 (2.99%) CCNA
7 3 (2.24%) PMI Certification
8 2 (1.49%) CCNP
8 2 (1.49%) JNCIP
8 2 (1.49%) JNCIS
8 2 (1.49%) MCSA
8 2 (1.49%) PMP
8 2 (1.49%) Security Cleared
9 1 (0.75%) A+ Certification
9 1 (0.75%) CCENT
9 1 (0.75%) CCIE
9 1 (0.75%) HND
9 1 (0.75%) SC Cleared
Quality Assurance & Compliance
1 26 (19.40%) SLA
2 6 (4.48%) PMO
3 3 (2.24%) GDPR
4 2 (1.49%) PCI DSS
5 1 (0.75%) Disclosure Scotland
5 1 (0.75%) HMG Security Policy Framework
System Software
1 17 (12.69%) Active Directory
2 8 (5.97%) Hyper-V
3 6 (4.48%) VMware Infrastructure
4 5 (3.73%) NFS
5 4 (2.99%) Samba
6 2 (1.49%) VMware ESXi
6 2 (1.49%) vSphere
6 2 (1.49%) XenApp
7 1 (0.75%) Veritas Cluster Server
7 1 (0.75%) Veritas Volume Manager
7 1 (0.75%) Virtual Machines
Systems Management
1 7 (5.22%) SCCM
2 4 (2.99%) Microsoft Intune
3 3 (2.24%) SCOM
4 1 (0.75%) Ansible
4 1 (0.75%) Backup Exec
4 1 (0.75%) Norton AntiVirus
4 1 (0.75%) Opscode Chef
4 1 (0.75%) Oracle ZFS
4 1 (0.75%) Puppet
4 1 (0.75%) vMotion
Vendors
1 41 (30.60%) Microsoft
2 11 (8.21%) Cisco
3 10 (7.46%) ServiceNow
4 8 (5.97%) Adobe
4 8 (5.97%) Cognizant
4 8 (5.97%) Lotus
4 8 (5.97%) Oracle
5 7 (5.22%) VMware
6 5 (3.73%) Citrix
6 5 (3.73%) NEC
7 3 (2.24%) Juniper
8 2 (1.49%) Cognos
8 2 (1.49%) HP
8 2 (1.49%) IBM
8 2 (1.49%) SAP
8 2 (1.49%) Splunk
8 2 (1.49%) Veeam
8 2 (1.49%) Veritas
9 1 (0.75%) Tableau
9 1 (0.75%) Verint