Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Scotland
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 117 80 90
Rank change year-on-year -37 +10 -20
Permanent jobs citing Service Delivery 123 145 178
As % of all permanent IT jobs advertised in Scotland 2.17% 2.80% 2.78%
As % of the Processes & Methodologies category 2.39% 3.07% 3.06%
Number of salaries quoted 84 73 100
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £23,000 £23,625 £27,750
90th Percentile £63,375 £63,500 £70,000
UK median annual salary £49,039 £47,500 £48,654
% change year-on-year +3.24% -2.37% +2.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5148 4729 5815
As % of all permanent IT jobs advertised in Scotland 90.87% 91.42% 90.89%
Number of salaries quoted 3286 2868 3679
Scotland median annual salary £45,000 £44,500 £42,500
Median salary % change year-on-year +1.12% +4.71% +2.41%
10th Percentile £28,250 £28,250 £27,750
90th Percentile £66,250 £65,000 £63,750
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Delivery in Scotland over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +21 78 £52,500 - 5
Glasgow -66 30 £45,000 - 1
Highlands - 5 £23,000 -
West Lothian 0 2 £63,750 +96.15%
North Lanarkshire - 2 £38,000 -
Lanarkshire - 2 £32,750 -
Renfrewshire +7 1 £37,500 +158.62%
Aberdeen -3 1 £21,500 -52.22%
Fife - 1 - -
Service Delivery
UK

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Delivery.

1 51 (41.46%) ITIL
2 49 (39.84%) Finance
3 27 (21.95%) SLA
4 26 (21.14%) Microsoft Certification
4 26 (21.14%) MCSE
4 26 (21.14%) Agile Software Development
5 25 (20.33%) Windows
6 22 (17.89%) MS Exchange
6 22 (17.89%) Active Directory
6 22 (17.89%) SAN
7 20 (16.26%) Analytical Skills
8 19 (15.45%) Windows Server
8 19 (15.45%) Exchange Server 2010
9 18 (14.63%) Skype for Business
9 18 (14.63%) PowerShell
10 17 (13.82%) Unified Communications
10 17 (13.82%) VMware
10 17 (13.82%) Lotus
10 17 (13.82%) Microsoft
11 16 (13.01%) IBM Domino
11 16 (13.01%) MCSA
11 16 (13.01%) Symantec
11 16 (13.01%) Blackberry
11 16 (13.01%) Windows Server 2012
11 16 (13.01%) Degree
11 16 (13.01%) Performance Analysis
11 16 (13.01%) Symantec Enterprise Vault
11 16 (13.01%) Skype
11 16 (13.01%) Mimecast
12 15 (12.20%) Business Development

Service Delivery
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (17.89%) MS Exchange
2 19 (15.45%) Exchange Server 2010
3 18 (14.63%) Skype for Business
4 16 (13.01%) IBM Domino
5 3 (2.44%) SharePoint
6 1 (0.81%) ArcGIS
6 1 (0.81%) CMS
6 1 (0.81%) Exchange Server 2013
6 1 (0.81%) IBM Notes
Applications
1 10 (8.13%) Microsoft Office
2 5 (4.07%) Microsoft Excel
3 2 (1.63%) Microsoft PowerPoint
3 2 (1.63%) Microsoft Project
Business Applications
1 7 (5.69%) Oracle EBS
1 7 (5.69%) Oracle EBS R12
2 2 (1.63%) Dynamics CRM
2 2 (1.63%) SAP IS-U
3 1 (0.81%) Scribe Insight
Cloud Services
1 16 (13.01%) Mimecast
2 6 (4.88%) IaaS
2 6 (4.88%) Microsoft Azure
2 6 (4.88%) PaaS
2 6 (4.88%) SaaS
3 4 (3.25%) Office 365
4 3 (2.44%) Amazon AWS
4 3 (2.44%) SuccessFactors
5 1 (0.81%) Cloud Computing
5 1 (0.81%) Dynamics 365
5 1 (0.81%) Scribe Online
Communications & Networking
1 22 (17.89%) SAN
2 17 (13.82%) Unified Communications
3 16 (13.01%) Skype
4 6 (4.88%) Ethernet
5 4 (3.25%) DHCP
5 4 (3.25%) DNS
5 4 (3.25%) Firewall
6 3 (2.44%) VLAN
6 3 (2.44%) VPN
7 2 (1.63%) TCP/IP
7 2 (1.63%) VoIP
7 2 (1.63%) WAN
8 1 (0.81%) ADSL
8 1 (0.81%) Cisco ASA
8 1 (0.81%) Fibre Channel
8 1 (0.81%) Internet
8 1 (0.81%) LAN
8 1 (0.81%) NAS
8 1 (0.81%) PBX
8 1 (0.81%) Wi-Fi
Database & Business Intelligence
1 5 (4.07%) SQL Server
2 3 (2.44%) Data Warehouse
2 3 (2.44%) Snowflake Schema
2 3 (2.44%) Star Schema
3 2 (1.63%) GIS
4 1 (0.81%) Big Data
4 1 (0.81%) DB2
4 1 (0.81%) MySQL
4 1 (0.81%) Spatial Data
Development Applications
1 1 (0.81%) Visual Studio
General
1 49 (39.84%) Finance
2 10 (8.13%) Marketing
3 9 (7.32%) Banking
4 7 (5.69%) Telecoms
5 3 (2.44%) Games
6 2 (1.63%) Billing
6 2 (1.63%) Investment Banking
6 2 (1.63%) Law
6 2 (1.63%) Military
6 2 (1.63%) Retail Banking
7 1 (0.81%) Advertising
7 1 (0.81%) Back Office
7 1 (0.81%) Legal
7 1 (0.81%) Local Government
7 1 (0.81%) Retail
Job Titles
1 33 (26.83%) Service Manager
2 30 (24.39%) Analyst
2 30 (24.39%) Delivery Manager
3 24 (19.51%) Services Delivery Manager
4 19 (15.45%) Senior Manager
5 16 (13.01%) IT Analyst
5 16 (13.01%) Systems Analyst
6 12 (9.76%) IT Manager
7 9 (7.32%) Architect
8 7 (5.69%) Field Engineer
8 7 (5.69%) Field Service Engineer
8 7 (5.69%) IT Services Manager
8 7 (5.69%) Oracle Analyst
8 7 (5.69%) Project Manager
8 7 (5.69%) Senior Delivery Manager
8 7 (5.69%) Senior Technical Manager
8 7 (5.69%) Solutions Architect
8 7 (5.69%) Technical Manager
9 6 (4.88%) Technical Delivery Manager
10 5 (4.07%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 7 (5.69%) Middleware
2 1 (0.81%) .NET
2 1 (0.81%) HTML
2 1 (0.81%) Web Services
2 1 (0.81%) XML
Miscellaneous
1 20 (16.26%) Analytical Skills
2 16 (13.01%) Blackberry
3 14 (11.38%) Virtual Team
4 12 (9.76%) EMC VNX
5 9 (7.32%) Management Information System
6 7 (5.69%) Computer Science
7 6 (4.88%) Data Centre
8 3 (2.44%) Mainframe
8 3 (2.44%) Mobile App
8 3 (2.44%) N-Tier
9 2 (1.63%) Public Cloud
10 1 (0.81%) Clustering
10 1 (0.81%) Driving Licence
10 1 (0.81%) Enterprise Cloud
10 1 (0.81%) Enterprise Storage
Operating Systems
1 25 (20.33%) Windows
2 19 (15.45%) Windows Server
3 16 (13.01%) Windows Server 2012
4 9 (7.32%) Linux
5 3 (2.44%) Unix
5 3 (2.44%) Windows Server 2008
6 1 (0.81%) Windows 7
6 1 (0.81%) Windows XP
Processes & Methodologies
1 51 (41.46%) ITIL
2 26 (21.14%) Agile Software Development
3 16 (13.01%) Performance Analysis
4 15 (12.20%) Business Development
4 15 (12.20%) ITIL V3
5 14 (11.38%) Project Management
5 14 (11.38%) Service Management
6 12 (9.76%) Coaching
7 11 (8.94%) Continuous Improvement
8 10 (8.13%) Acceptance Criteria
8 10 (8.13%) Change Management
8 10 (8.13%) Infrastructure Management
8 10 (8.13%) PRINCE2
9 9 (7.32%) Risk Management
9 9 (7.32%) Stakeholder Management
10 7 (5.69%) Business Continuity
10 7 (5.69%) Disaster Recovery
10 7 (5.69%) Programme Management
11 6 (4.88%) Change Control
11 6 (4.88%) High Availability
Programming Languages
1 18 (14.63%) PowerShell
2 12 (9.76%) SQL
3 7 (5.69%) PL/SQL
4 3 (2.44%) COBOL
4 3 (2.44%) JCL
4 3 (2.44%) VBA
5 1 (0.81%) C
5 1 (0.81%) C#
Qualifications
1 26 (21.14%) MCSE
1 26 (21.14%) Microsoft Certification
2 16 (13.01%) Degree
2 16 (13.01%) MCSA
3 5 (4.07%) Computer Science Degree
4 4 (3.25%) ITIL Certification
5 3 (2.44%) CISSP
6 2 (1.63%) CCNA
6 2 (1.63%) Cisco Certification
7 1 (0.81%) BPSS Clearance
7 1 (0.81%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 27 (21.95%) SLA
2 3 (2.44%) ISO/IEC 27001
3 1 (0.81%) Disclosure Scotland
3 1 (0.81%) PMO
3 1 (0.81%) QA
System Software
1 22 (17.89%) Active Directory
2 12 (9.76%) VMware ESXi
3 8 (6.50%) Hyper-V
4 2 (1.63%) Virtual Machines
4 2 (1.63%) VMware Infrastructure
4 2 (1.63%) XenApp
5 1 (0.81%) KVM
Systems Management
1 16 (13.01%) Symantec Enterprise Vault
2 15 (12.20%) SCOM
3 12 (9.76%) Cisco CUCM
4 5 (4.07%) SCCM
5 1 (0.81%) Backup Exec
5 1 (0.81%) Microsoft Intune
5 1 (0.81%) Systems Management Server (SMS)
Vendors
1 17 (13.82%) Lotus
1 17 (13.82%) Microsoft
1 17 (13.82%) VMware
2 16 (13.01%) Symantec
3 13 (10.57%) ServiceNow
4 12 (9.76%) EMC
5 9 (7.32%) Oracle
6 5 (4.07%) SAP
7 4 (3.25%) Cisco
8 3 (2.44%) Citrix
8 3 (2.44%) HP
8 3 (2.44%) Minitab
8 3 (2.44%) Tableau
9 2 (1.63%) Ab Initio
9 2 (1.63%) CommVault
9 2 (1.63%) IBM
9 2 (1.63%) Remedy
9 2 (1.63%) Xerox
10 1 (0.81%) Dell
10 1 (0.81%) JD Edwards