2nd/3rd Line Support Jobs in the South East

2nd/3rd Line Support
England > South East

The median 2nd/3rd Line Support salary in the South East is £33,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 376 406 466
Rank change year-on-year +30 +60 -99
Permanent jobs requiring a 2nd/3rd Line Support 18 9 22
As % of all permanent jobs advertised in the South East 0.11% 0.059% 0.11%
As % of the Job Titles category 0.12% 0.066% 0.12%
Number of salaries quoted 17 9 22
10th Percentile £27,000 £28,500 £31,250
25th Percentile £31,500 £31,250 -
Median annual salary (50th Percentile) £33,000 £35,000 £32,000
Median % change year-on-year -5.71% +9.38% +6.67%
75th Percentile £34,500 £41,000 £33,750
90th Percentile £34,700 £42,750 £37,500
England median annual salary £33,000 £37,500 £35,000
% change year-on-year -12.00% +7.14% +2.94%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,621 13,714 18,970
% of permanent jobs with a recognized job title 93.89% 90.60% 96.39%
Number of salaries quoted 11,330 8,594 12,572
10th Percentile £27,250 £29,750 £30,000
25th Percentile £35,750 £39,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

2nd/3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd/3rd Line Support in the South East

2nd/3rd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the South East.

Salary trend for 2nd/3rd Line Support in the South East

2nd/3rd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd/3rd Line Support in the South East over the 6 months to 25 April 2024.

Salary histogram for 2nd/3rd Line Support in the South East

2nd/3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the South East region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent +18 13 £33,000 -
Hampshire -12 3 £29,000 -22.67% 1
Surrey +5 1 £42,000 +9.80%
Sussex - 1 £35,000 -
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 25 April 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd/3rd Line Support in the job title.

1 16 (88.89%) Windows
1 16 (88.89%) Microsoft
2 15 (83.33%) ITIL
2 15 (83.33%) Cisco
2 15 (83.33%) Active Directory
3 13 (72.22%) Proactive Maintenance
4 12 (66.67%) Problem-Solving
4 12 (66.67%) Process Improvement
4 12 (66.67%) Mentoring
4 12 (66.67%) Analytical Skills
4 12 (66.67%) Performance Optimisation
4 12 (66.67%) Cisco Certification
4 12 (66.67%) Microsoft Certification
4 12 (66.67%) Project Management
4 12 (66.67%) Strategic Planning
4 12 (66.67%) Incident Management
4 12 (66.67%) CCNP
4 12 (66.67%) MCSE
5 4 (22.22%) Azure
5 4 (22.22%) Microsoft 365
6 3 (16.67%) Escalation Management
6 3 (16.67%) Self-Motivation
6 3 (16.67%) Social Skills
6 3 (16.67%) Remote Monitoring and Management
6 3 (16.67%) ITIL Foundation Certificate
6 3 (16.67%) Microsoft Intune
6 3 (16.67%) Driving Licence
6 3 (16.67%) Windows 10
6 3 (16.67%) Threat Management
6 3 (16.67%) Agile

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) Exchange Server 2000
1 3 (16.67%) Microsoft Exchange
Cloud Services
1 4 (22.22%) Azure
1 4 (22.22%) Microsoft 365
Communications & Networking
1 3 (16.67%) Firewall
1 3 (16.67%) Wi-Fi
1 3 (16.67%) Wireless
2 1 (5.56%) LAN
2 1 (5.56%) WAN
General
1 12 (66.67%) Analytical Skills
2 3 (16.67%) Games
2 3 (16.67%) Social Skills
Miscellaneous
1 3 (16.67%) Driving Licence
1 3 (16.67%) Management Information System
1 3 (16.67%) Self-Motivation
Operating Systems
1 16 (88.89%) Windows
2 3 (16.67%) Windows 10
3 1 (5.56%) Windows Server
Processes & Methodologies
1 15 (83.33%) ITIL
2 13 (72.22%) Proactive Maintenance
3 12 (66.67%) Incident Management
3 12 (66.67%) Mentoring
3 12 (66.67%) Performance Optimisation
3 12 (66.67%) Problem-Solving
3 12 (66.67%) Process Improvement
3 12 (66.67%) Project Management
3 12 (66.67%) Strategic Planning
4 3 (16.67%) Agile
4 3 (16.67%) ERP
4 3 (16.67%) Escalation Management
4 3 (16.67%) Migration
4 3 (16.67%) Problem Management
4 3 (16.67%) Remote Monitoring and Management
4 3 (16.67%) Service Delivery
4 3 (16.67%) Threat Management
4 3 (16.67%) Time Management
4 3 (16.67%) Trend Analysis
5 1 (5.56%) Customer Service
Programming Languages
1 1 (5.56%) PowerShell
Qualifications
1 12 (66.67%) CCNP
1 12 (66.67%) Cisco Certification
1 12 (66.67%) MCSE
1 12 (66.67%) Microsoft Certification
2 3 (16.67%) Degree
2 3 (16.67%) ITIL Foundation Certificate
System Software
1 15 (83.33%) Active Directory
2 1 (5.56%) VMware ESXi
2 1 (5.56%) VMware Infrastructure
2 1 (5.56%) VMware Server
Systems Management
1 3 (16.67%) Microsoft Intune
Vendors
1 16 (88.89%) Microsoft
2 15 (83.33%) Cisco
3 3 (16.67%) Draytek
4 1 (5.56%) VMware