Period
to 25 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 October 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > South East
6 months to
25 Oct 2021
Same period 2020 Same period 2019
Rank 79 117 117
Rank change year-on-year +38 0 +12
Permanent jobs citing Service Delivery 712 207 729
As % of all permanent jobs advertised in the South East 3.95% 2.58% 2.88%
As % of the Processes & Methodologies category 4.23% 2.80% 3.16%
Number of salaries quoted 337 167 548
10th Percentile £26,750 £31,250 £31,250
25th Percentile £32,000 £38,475 £41,250
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% +5.00%
75th Percentile £65,000 £67,500 £65,000
90th Percentile £75,000 £77,500 £80,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -4.76%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,826 7,385 23,043
As % of all permanent IT jobs advertised in the South East 93.36% 92.02% 91.16%
Number of salaries quoted 11,344 6,125 18,812
10th Percentile £32,000 £31,250 £28,000
25th Percentile £40,500 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £80,000 £75,000 £75,000
England median annual salary £59,000 £55,000 £52,500
% change year-on-year +7.27% +4.76% -

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

Salary distribution for jobs citing Service Delivery in the South East over the 6 months to 25 October 2021.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 25 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +44 255 £55,000 +15.79% 40
Berkshire +13 154 £52,500 +25.07% 18
Hampshire -45 141 £47,500 +13.10% 29
Kent +19 107 £50,875 +19.71% 19
Surrey -5 96 £60,000 +14.29% 7
East Sussex +5 57 £32,500 -35.00% 9
Buckinghamshire -11 52 £55,000 +4.76% 12
Oxfordshire +21 49 £57,000 -43.00% 10
West Sussex +16 44 £56,500 +5.12% 9
Sussex - 4 £41,250 -
Middlesex +4 2 £56,250 -13.46%
Home Counties - 2 £80,000 -
Service Delivery
England

For the 6 months to 25 October 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Delivery.

1 257 (36.10%) Social Skills
2 239 (33.57%) Retail
3 172 (24.16%) ITIL
4 168 (23.60%) SLA
5 159 (22.33%) Line Management
6 140 (19.66%) Information Security
7 136 (19.10%) Microsoft
8 135 (18.96%) Finance
9 125 (17.56%) Project Management
10 119 (16.71%) Service Management
11 102 (14.33%) Facilities Management
11 102 (14.33%) Azure
12 101 (14.19%) Microsoft 365
13 98 (13.76%) Problem-Solving
14 90 (12.64%) Management Information System
15 88 (12.36%) Agile Software Development
16 85 (11.94%) Microsoft Office
17 75 (10.53%) Self-Motivation
18 74 (10.39%) Organisational Skills
19 70 (9.83%) Windows
20 69 (9.69%) Project Delivery
21 61 (8.57%) Microsoft Excel
21 61 (8.57%) Degree
22 59 (8.29%) Firewall
22 59 (8.29%) Continuous Improvement
23 57 (8.01%) ITSM
24 56 (7.87%) SQL
24 56 (7.87%) Active Directory
24 56 (7.87%) Analytical Skills
25 52 (7.30%) Time Management

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.79%) SharePoint
2 9 (1.26%) Confluence
3 6 (0.84%) MS Exchange
4 4 (0.56%) SAS
4 4 (0.56%) Skype for Business
5 3 (0.42%) BizTalk Server
5 3 (0.42%) IIS
5 3 (0.42%) Oracle Workflow
Applications
1 85 (11.94%) Microsoft Office
2 61 (8.57%) Microsoft Excel
3 27 (3.79%) Microsoft PowerPoint
4 9 (1.26%) Spreadsheet
5 7 (0.98%) Microsoft Project
6 3 (0.42%) Siemens NX
Business Applications
1 26 (3.65%) Maximo
2 10 (1.40%) SAP S/4HANA
3 5 (0.70%) Remedy ITSM
4 4 (0.56%) SAP EHS
5 3 (0.42%) Dynamics CRM
5 3 (0.42%) Teamcenter
6 2 (0.28%) Dynamics NAV
6 2 (0.28%) SAP CO
6 2 (0.28%) SAP FI
6 2 (0.28%) SAP FI/CO
7 1 (0.14%) Sage X3
7 1 (0.14%) SAP EM
7 1 (0.14%) SAP MM
7 1 (0.14%) SAP PS
7 1 (0.14%) SAP SM
7 1 (0.14%) SAP Travel Management
Cloud Services
1 102 (14.33%) Azure
2 101 (14.19%) Microsoft 365
3 23 (3.23%) Azure Active Directory
3 23 (3.23%) PaaS
4 21 (2.95%) Power Platform
5 19 (2.67%) SaaS
6 17 (2.39%) AWS
7 13 (1.83%) IaaS
8 11 (1.54%) Cloud Computing
9 9 (1.26%) OneDrive
10 8 (1.12%) GitHub
11 4 (0.56%) Dynamics 365
11 4 (0.56%) Google Workspace
12 3 (0.42%) Cloudflare
12 3 (0.42%) PowerApps
13 2 (0.28%) GCP
13 2 (0.28%) OpenShift
13 2 (0.28%) Power Automate
13 2 (0.28%) Virtual Private Cloud
14 1 (0.14%) Veeva
Communications & Networking
1 59 (8.29%) Firewall
2 33 (4.63%) VPN
3 32 (4.49%) DNS
4 30 (4.21%) LAN
4 30 (4.21%) VLAN
5 26 (3.65%) WAN
6 24 (3.37%) TCP/IP
7 21 (2.95%) DHCP
8 16 (2.25%) Network Security
9 13 (1.83%) Internet
10 12 (1.69%) WLAN
11 11 (1.54%) Wireless
12 8 (1.12%) BGP
12 8 (1.12%) OSPF
12 8 (1.12%) Wi-Fi
13 7 (0.98%) MPLS
13 7 (0.98%) SAN
14 6 (0.84%) Cisco IOS
14 6 (0.84%) FTP
14 6 (0.84%) Wireshark
Database & Business Intelligence
1 15 (2.11%) Power BI
2 11 (1.54%) SQL Server
3 10 (1.40%) MySQL
4 5 (0.70%) Relational Database
5 4 (0.56%) Crystal Reports
5 4 (0.56%) MS Access
5 4 (0.56%) Oracle Reports
5 4 (0.56%) RDBMS
6 3 (0.42%) MongoDB
6 3 (0.42%) NoSQL
7 2 (0.28%) Data Warehouse
7 2 (0.28%) DB2
7 2 (0.28%) Oracle Database
7 2 (0.28%) Oracle Database 10g
7 2 (0.28%) Oracle Database 12c
7 2 (0.28%) PostgreSQL
7 2 (0.28%) QlikView
7 2 (0.28%) SQL Server 2008
7 2 (0.28%) SQL Server 2012
7 2 (0.28%) SQL Server Analysis Services
Development Applications
1 10 (1.40%) JIRA
2 9 (1.26%) Git (software)
3 2 (0.28%) Jenkins
4 1 (0.14%) IntelliJ
4 1 (0.14%) Maven
4 1 (0.14%) NUnit
4 1 (0.14%) REST Assured
4 1 (0.14%) Selenium
4 1 (0.14%) SoapUI
4 1 (0.14%) TestNG
4 1 (0.14%) Visual Studio
4 1 (0.14%) Visual Studio Team System
4 1 (0.14%) WebDriver
General
1 257 (36.10%) Social Skills
2 239 (33.57%) Retail
3 135 (18.96%) Finance
4 74 (10.39%) Organisational Skills
5 56 (7.87%) Analytical Skills
6 31 (4.35%) Presentation Skills
7 26 (3.65%) Telecoms
8 20 (2.81%) Marketing
9 19 (2.67%) Legal
9 19 (2.67%) Public Sector
10 18 (2.53%) Billing
11 15 (2.11%) Influencing Skills
12 14 (1.97%) Manufacturing
13 11 (1.54%) Pharmaceutical
14 9 (1.26%) Inclusion and Diversity
15 7 (0.98%) Local Government
16 5 (0.70%) Automotive
16 5 (0.70%) Banking
17 4 (0.56%) Games
18 1 (0.14%) Advertising
Job Titles
1 81 (11.38%) Service Manager
2 75 (10.53%) Delivery Manager
3 66 (9.27%) IT Manager
4 61 (8.57%) Service Delivery Manager
5 41 (5.76%) Project Manager
5 41 (5.76%) Team Leader
6 39 (5.48%) IT Support
7 38 (5.34%) Analyst
8 35 (4.92%) IT Services Manager
9 30 (4.21%) Senior Manager
10 27 (3.79%) IT Services Delivery Manager
11 25 (3.51%) Technical Manager
12 19 (2.67%) Applications Support
13 18 (2.53%) IT Engineer
13 18 (2.53%) Network Engineer
13 18 (2.53%) Support Team Leader
14 17 (2.39%) Application Support Team Leader
14 17 (2.39%) Consultant
14 17 (2.39%) Developer
15 16 (2.25%) Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.97%) Web Services
2 11 (1.54%) CSS
2 11 (1.54%) HTML
3 8 (1.12%) Node.js
3 8 (1.12%) RESTful
4 7 (0.98%) AngularJS
4 7 (0.98%) jQuery
4 7 (0.98%) Yii
5 6 (0.84%) React
6 5 (0.70%) WebRTC
7 4 (0.56%) REST
7 4 (0.56%) Sass
7 4 (0.56%) Spring
7 4 (0.56%) Spring Boot
8 3 (0.42%) .NET
8 3 (0.42%) RabbitMQ
9 2 (0.28%) 802.1X
9 2 (0.28%) SAML
9 2 (0.28%) Vue.js
9 2 (0.28%) XML
Miscellaneous
1 90 (12.64%) Management Information System
2 75 (10.53%) Self-Motivation
3 48 (6.74%) Driving Licence
4 23 (3.23%) Data Centre
5 13 (1.83%) EPoS
6 12 (1.69%) Renewable Energy
7 10 (1.40%) Life Science
8 9 (1.26%) Hybrid Cloud
9 7 (0.98%) SCADA
10 6 (0.84%) Enterprise Software
10 6 (0.84%) PMI
10 6 (0.84%) Private Cloud
10 6 (0.84%) User Experience
11 5 (0.70%) FMCG
11 5 (0.70%) Virtual Team
12 4 (0.56%) Data Protection Act
12 4 (0.56%) Social Media
12 4 (0.56%) Video Conferencing
13 3 (0.42%) Distributed Denial-of-Service
13 3 (0.42%) New Media
Operating Systems
1 70 (9.83%) Windows
2 35 (4.92%) Linux
3 33 (4.63%) Windows Server
4 23 (3.23%) Windows 10
5 19 (2.67%) Android
6 15 (2.11%) Apple iOS
7 12 (1.69%) Unix
8 9 (1.26%) VMS
9 8 (1.12%) Mac OS
10 6 (0.84%) Red Hat Enterprise Linux
10 6 (0.84%) Windows Server 2016
11 5 (0.70%) Check Point GAiA
12 4 (0.56%) Windows 7
12 4 (0.56%) Windows Server 2019
13 3 (0.42%) OpenVMS
14 2 (0.28%) CentOS
14 2 (0.28%) Ubuntu
14 2 (0.28%) Windows Server 2012
15 1 (0.14%) Solaris
15 1 (0.14%) Windows Server 2003
Processes & Methodologies
1 172 (24.16%) ITIL
2 159 (22.33%) Line Management
3 140 (19.66%) Information Security
4 125 (17.56%) Project Management
5 119 (16.71%) Service Management
6 102 (14.33%) Facilities Management
7 98 (13.76%) Problem-Solving
8 88 (12.36%) Agile Software Development
9 69 (9.69%) Project Delivery
10 59 (8.29%) Continuous Improvement
11 57 (8.01%) ITSM
12 52 (7.30%) Time Management
13 51 (7.16%) Change Management
14 42 (5.90%) Risk Management
15 41 (5.76%) Problem Management
16 40 (5.62%) CRM
17 39 (5.48%) PRINCE2
18 38 (5.34%) Incident Management
19 34 (4.78%) Mathematics
20 29 (4.07%) ITIL V3
Programming Languages
1 56 (7.87%) SQL
2 38 (5.34%) C
3 20 (2.81%) Java
4 17 (2.39%) PowerShell
5 16 (2.25%) JavaScript
6 14 (1.97%) Python
7 10 (1.40%) C#
7 10 (1.40%) PHP
8 9 (1.26%) Perl
9 8 (1.12%) Bash Shell
10 5 (0.70%) TypeScript
11 4 (0.56%) C++
11 4 (0.56%) Kotlin
11 4 (0.56%) Ruby
12 2 (0.28%) T-SQL
13 1 (0.14%) ABAP
13 1 (0.14%) Apex Code
Qualifications
1 61 (8.57%) Degree
2 49 (6.88%) Security Cleared
3 34 (4.78%) SC Cleared
4 28 (3.93%) ITIL Certification
5 26 (3.65%) Microsoft Certification
6 15 (2.11%) Cisco Certification
6 15 (2.11%) DV Cleared
6 15 (2.11%) PRINCE2 Certification
7 13 (1.83%) CCNA
7 13 (1.83%) ITIL Foundation Certificate
8 12 (1.69%) Computer Science Degree
9 10 (1.40%) PMI Certification
10 9 (1.26%) MCP
11 8 (1.12%) CCNP
12 7 (0.98%) HNC
13 6 (0.84%) DBS Check
14 5 (0.70%) MCSA
14 5 (0.70%) PMP
14 5 (0.70%) PRINCE2 Practitioner
15 4 (0.56%) A+ Certification
Quality Assurance & Compliance
1 168 (23.60%) SLA
2 9 (1.26%) GDPR
2 9 (1.26%) ISO/IEC 27001
3 6 (0.84%) Good Clinical Practice
4 5 (0.70%) PCI DSS
4 5 (0.70%) QA
5 4 (0.56%) BS25999
5 4 (0.56%) Cyber Essentials
5 4 (0.56%) ISO 9001
5 4 (0.56%) ISO/IEC 20000
6 3 (0.42%) COBIT
6 3 (0.42%) COSHH
6 3 (0.42%) GxP
7 2 (0.28%) Accessibility
7 2 (0.28%) IFRS
7 2 (0.28%) ITGC
7 2 (0.28%) NIST
7 2 (0.28%) Sarbanes-Oxley
8 1 (0.14%) NEBOSH
8 1 (0.14%) PMO
System Software
1 56 (7.87%) Active Directory
2 18 (2.53%) Hyper-V
3 14 (1.97%) VMware Infrastructure
4 5 (0.70%) BitLocker
5 4 (0.56%) Microsoft App-V
6 3 (0.42%) Firmware
6 3 (0.42%) Virtual Desktop
6 3 (0.42%) Virtual Machines
6 3 (0.42%) VMware ESXi
6 3 (0.42%) VMware NSX
6 3 (0.42%) vSphere
7 2 (0.28%) Oracle RAC
8 1 (0.14%) Microsoft Virtual Server
8 1 (0.14%) NFS
8 1 (0.14%) Veritas File System
8 1 (0.14%) Virtual Servers
Systems Management
1 29 (4.07%) Microsoft Intune
2 16 (2.25%) SCCM
3 12 (1.69%) WSUS
4 10 (1.40%) FortiGate
5 8 (1.12%) Jamf Pro
6 5 (0.70%) Ansible
6 5 (0.70%) Terraform
7 4 (0.56%) Active Directory Federation Services
7 4 (0.56%) IBM BigFix
7 4 (0.56%) Oracle RMAN
7 4 (0.56%) Single Sign-On
7 4 (0.56%) vCenter Server
8 3 (0.42%) AirWatch
8 3 (0.42%) Kubernetes
8 3 (0.42%) SolarWinds Orion
8 3 (0.42%) vRealize
9 2 (0.28%) Grafana
9 2 (0.28%) Icinga
9 2 (0.28%) Prometheus
10 1 (0.14%) Oracle ZFS
Vendors
1 136 (19.10%) Microsoft
2 34 (4.78%) VMware
3 33 (4.63%) SAP
4 27 (3.79%) Cisco
4 27 (3.79%) Oracle
5 16 (2.25%) ServiceNow
6 13 (1.83%) Google
7 12 (1.69%) Palo Alto
8 10 (1.40%) Remedy
9 9 (1.26%) Apple
9 9 (1.26%) Juniper
10 8 (1.12%) CheckPoint
10 8 (1.12%) Meraki
11 7 (0.98%) Siemens
11 7 (0.98%) Xamarin
12 6 (0.84%) Dell
12 6 (0.84%) F5
12 6 (0.84%) Red Hat
13 5 (0.70%) Extreme Networks
13 5 (0.70%) Workday