Period
to 1 August 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > South East
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 104 122 104
Rank change year-on-year +18 -18 +13
Permanent jobs citing Service Delivery 503 285 816
As % of all permanent jobs advertised in the South East 3.06% 2.43% 3.10%
As % of the Processes & Methodologies category 3.27% 2.65% 3.38%
Number of salaries quoted 282 232 599
10th Percentile £26,250 £31,250 £26,250
25th Percentile £31,250 £38,475 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £65,750 £67,500 £63,750
90th Percentile £76,125 £90,000 £79,000
England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 15,371 10,765 24,129
As % of all permanent IT jobs advertised in the South East 93.59% 91.96% 91.78%
Number of salaries quoted 10,888 8,831 19,709
10th Percentile £32,500 £31,250 £28,250
25th Percentile £40,000 £38,750 £36,250
Median annual salary (50th Percentile) £52,500 £50,500 £50,000
Median % change year-on-year +3.96% +1.00% +5.26%
75th Percentile £66,063 £65,000 £62,500
90th Percentile £78,750 £76,250 £75,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

Salary distribution for jobs citing Service Delivery in the South East over the 6 months to 1 August 2021.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +38 227 £47,500 -0.69% 35
Berkshire +6 134 £50,000 +16.14% 18
Hampshire -20 108 £50,000 +42.86% 15
Surrey -19 68 £60,000 +20.00% 11
Oxfordshire +27 53 £52,500 +9.77% 6
Buckinghamshire +1 40 £43,000 -14.00% 11
East Sussex -3 32 £32,500 -42.98% 6
West Sussex -11 31 £51,250 -14.58% 2
Kent -8 29 £33,250 -36.67% 7
Sussex - 4 £41,250 -
Middlesex +6 2 £56,250 -2.17% 1
Service Delivery
England

For the 6 months to 1 August 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Delivery.

1 198 (39.36%) Social Skills
2 147 (29.22%) ITIL
3 130 (25.84%) SLA
4 123 (24.45%) Microsoft
5 117 (23.26%) Microsoft 365
6 111 (22.07%) Line Management
7 110 (21.87%) Service Management
7 110 (21.87%) Azure
8 98 (19.48%) Information Security
9 92 (18.29%) Problem-Solving
10 90 (17.89%) Project Management
11 78 (15.51%) Finance
11 78 (15.51%) Agile Software Development
11 78 (15.51%) Retail
12 77 (15.31%) Windows
12 77 (15.31%) Organisational Skills
13 73 (14.51%) Microsoft Office
14 69 (13.72%) DNA
15 67 (13.32%) Facilities Management
16 60 (11.93%) Management Information System
17 57 (11.33%) Active Directory
17 57 (11.33%) Continuous Improvement
18 52 (10.34%) Driving Licence
19 51 (10.14%) Firewall
19 51 (10.14%) Degree
20 50 (9.94%) SQL
21 48 (9.54%) Self-Motivation
22 46 (9.15%) Project Delivery
22 46 (9.15%) Time Management
23 42 (8.35%) Security Cleared

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (5.37%) SharePoint
2 15 (2.98%) MS Exchange
3 10 (1.99%) Confluence
4 6 (1.19%) BizTalk Server
4 6 (1.19%) IIS
5 3 (0.60%) Skype for Business
6 1 (0.20%) Drupal
6 1 (0.20%) Elasticsearch
6 1 (0.20%) Exchange Server 2010
6 1 (0.20%) Exchange Server 2013
6 1 (0.20%) WordPress
Applications
1 73 (14.51%) Microsoft Office
2 30 (5.96%) Microsoft Excel
3 10 (1.99%) Microsoft Project
4 9 (1.79%) Microsoft PowerPoint
5 6 (1.19%) MS Visio
6 3 (0.60%) Siemens NX
7 1 (0.20%) Spreadsheet
Business Applications
1 12 (2.39%) Maximo
2 7 (1.39%) SAP S/4HANA
3 3 (0.60%) Remedy ITSM
3 3 (0.60%) Teamcenter
4 2 (0.40%) SAP CO
4 2 (0.40%) SAP FI
4 2 (0.40%) SAP FI/CO
4 2 (0.40%) Visualfiles
5 1 (0.20%) Sage X3
5 1 (0.20%) SAP EM
5 1 (0.20%) SAP MM
5 1 (0.20%) SAP PS
5 1 (0.20%) SAP Travel Management
Cloud Services
1 117 (23.26%) Microsoft 365
2 110 (21.87%) Azure
3 37 (7.36%) AWS
4 29 (5.77%) SaaS
5 22 (4.37%) Azure Active Directory
6 19 (3.78%) PaaS
6 19 (3.78%) Power Platform
7 17 (3.38%) IaaS
8 11 (2.19%) Cloud Computing
9 5 (0.99%) OneDrive
10 4 (0.80%) Cloudflare
10 4 (0.80%) GCP
11 3 (0.60%) PowerApps
11 3 (0.60%) Virtual Private Cloud
12 2 (0.40%) Power Automate
13 1 (0.20%) Azure ExpressRoute
13 1 (0.20%) Azure Functions
13 1 (0.20%) Azure Service Bus
13 1 (0.20%) Azure Storage
13 1 (0.20%) Serverless
Communications & Networking
1 51 (10.14%) Firewall
2 27 (5.37%) DNS
2 27 (5.37%) VPN
3 24 (4.77%) VLAN
4 20 (3.98%) WAN
5 18 (3.58%) LAN
5 18 (3.58%) Network Security
6 17 (3.38%) TCP/IP
7 12 (2.39%) DHCP
8 11 (2.19%) Internet
9 9 (1.79%) BGP
9 9 (1.79%) OSPF
10 8 (1.59%) MPLS
10 8 (1.59%) SAN
11 7 (1.39%) Wi-Fi
12 6 (1.19%) FTP
12 6 (1.19%) HSRP
12 6 (1.19%) Wireshark
13 5 (0.99%) Remote Desktop
13 5 (0.99%) SD-WAN
Database & Business Intelligence
1 16 (3.18%) Power BI
2 13 (2.58%) SQL Server
3 7 (1.39%) MongoDB
3 7 (1.39%) MySQL
3 7 (1.39%) NoSQL
4 4 (0.80%) Tableau
5 3 (0.60%) PostgreSQL
6 2 (0.40%) DB2
6 2 (0.40%) Oracle Database
6 2 (0.40%) Oracle Database 10g
6 2 (0.40%) Oracle Database 11g
6 2 (0.40%) Oracle Database 12c
7 1 (0.20%) Azure SQL Database
7 1 (0.20%) Blockchain
7 1 (0.20%) Electronic Patient Records
7 1 (0.20%) Oracle Reports
Development Applications
1 10 (1.99%) JIRA
2 3 (0.60%) Jenkins
3 2 (0.40%) Git (software)
3 2 (0.40%) IntelliJ
3 2 (0.40%) Maven
3 2 (0.40%) NUnit
3 2 (0.40%) REST Assured
3 2 (0.40%) Selenium
3 2 (0.40%) SoapUI
3 2 (0.40%) TestNG
3 2 (0.40%) Visual Studio
3 2 (0.40%) Visual Studio Team System
3 2 (0.40%) WebDriver
General
1 198 (39.36%) Social Skills
2 78 (15.51%) Finance
2 78 (15.51%) Retail
3 77 (15.31%) Organisational Skills
4 41 (8.15%) Analytical Skills
5 19 (3.78%) Presentation Skills
6 17 (3.38%) Telecoms
7 15 (2.98%) Influencing Skills
8 14 (2.78%) Billing
9 13 (2.58%) Legal
10 12 (2.39%) Marketing
10 12 (2.39%) Public Sector
11 9 (1.79%) Games
12 8 (1.59%) Local Government
12 8 (1.59%) Manufacturing
13 6 (1.19%) Automotive
14 5 (0.99%) Banking
14 5 (0.99%) Pharmaceutical
15 4 (0.80%) Aerospace
15 4 (0.80%) Law
Job Titles
1 68 (13.52%) Service Manager
2 58 (11.53%) Delivery Manager
3 45 (8.95%) Analyst
4 44 (8.75%) Service Delivery Manager
5 42 (8.35%) IT Manager
6 36 (7.16%) Team Leader
7 31 (6.16%) Technical Manager
8 30 (5.96%) IT Support
9 29 (5.77%) Senior Manager
10 28 (5.57%) IT Services Manager
11 26 (5.17%) Project Manager
12 22 (4.37%) IT Services Delivery Manager
13 19 (3.78%) Support Engineer
14 17 (3.38%) Operations Manager
15 16 (3.18%) Service Desk Team Leader
16 15 (2.98%) Network Engineer
16 15 (2.98%) Service Desk Manager
17 13 (2.58%) Account Manager
17 13 (2.58%) Applications Support
17 13 (2.58%) Technical Account Manager
Libraries, Frameworks & Software Standards
1 8 (1.59%) REST
1 8 (1.59%) Web Services
2 6 (1.19%) .NET
2 6 (1.19%) RabbitMQ
3 3 (0.60%) AngularJS
3 3 (0.60%) CSS
3 3 (0.60%) HTML
3 3 (0.60%) jQuery
3 3 (0.60%) Yii
4 2 (0.40%) 802.1X
4 2 (0.40%) Middleware
4 2 (0.40%) React
4 2 (0.40%) SAML
4 2 (0.40%) SOAP
4 2 (0.40%) Vue.js
5 1 (0.20%) COM
5 1 (0.20%) J2EE
5 1 (0.20%) LAMP
5 1 (0.20%) XML
5 1 (0.20%) YAML
Miscellaneous
1 60 (11.93%) Management Information System
2 52 (10.34%) Driving Licence
3 48 (9.54%) Self-Motivation
4 23 (4.57%) Data Centre
5 14 (2.78%) Hybrid Cloud
6 12 (2.39%) Renewable Energy
7 11 (2.19%) Life Science
8 10 (1.99%) PMI
9 9 (1.79%) Private Cloud
10 8 (1.59%) User Experience
11 7 (1.39%) SCADA
12 5 (0.99%) PKI
13 4 (0.80%) CMDB
13 4 (0.80%) Data Structures
13 4 (0.80%) Distributed Denial-of-Service
13 4 (0.80%) Virtual Team
14 3 (0.60%) Enterprise Software
14 3 (0.60%) Legacy Systems
14 3 (0.60%) NHS
15 2 (0.40%) Smart Meter
Operating Systems
1 77 (15.31%) Windows
2 35 (6.96%) Windows Server
3 34 (6.76%) Linux
4 27 (5.37%) Windows 10
5 10 (1.99%) Windows Server 2012
6 9 (1.79%) Android
7 8 (1.59%) Unix
7 8 (1.59%) Windows Server 2019
8 7 (1.39%) Apple iOS
8 7 (1.39%) Red Hat Enterprise Linux
9 6 (1.19%) Windows 7
9 6 (1.19%) Windows Server 2016
10 5 (0.99%) Check Point GAiA
11 4 (0.80%) Windows Server 2008
12 2 (0.40%) VMS
13 1 (0.20%) CentOS
13 1 (0.20%) Mac OS
13 1 (0.20%) Mac OS X
13 1 (0.20%) Windows Server 2003
13 1 (0.20%) Windows XP
Processes & Methodologies
1 147 (29.22%) ITIL
2 111 (22.07%) Line Management
3 110 (21.87%) Service Management
4 98 (19.48%) Information Security
5 92 (18.29%) Problem-Solving
6 90 (17.89%) Project Management
7 78 (15.51%) Agile Software Development
8 69 (13.72%) DNA
9 67 (13.32%) Facilities Management
10 57 (11.33%) Continuous Improvement
11 46 (9.15%) Project Delivery
11 46 (9.15%) Time Management
12 39 (7.75%) ITSM
13 37 (7.36%) Change Management
14 35 (6.96%) Mathematics
15 30 (5.96%) Data Management
15 30 (5.96%) Migration
16 29 (5.77%) DevOps
16 29 (5.77%) Service Delivery Management
17 27 (5.37%) Stakeholder Management
Programming Languages
1 50 (9.94%) SQL
2 36 (7.16%) C
3 23 (4.57%) PowerShell
4 22 (4.37%) Python
5 18 (3.58%) Java
6 9 (1.79%) Perl
7 8 (1.59%) Bash Shell
7 8 (1.59%) PHP
8 7 (1.39%) C#
8 7 (1.39%) C++
8 7 (1.39%) Ruby
9 4 (0.80%) JavaScript
10 1 (0.20%) ABAP
10 1 (0.20%) TypeScript
10 1 (0.20%) VBA
Qualifications
1 51 (10.14%) Degree
2 42 (8.35%) Security Cleared
3 30 (5.96%) SC Cleared
4 24 (4.77%) Microsoft Certification
5 20 (3.98%) ITIL Certification
6 18 (3.58%) ITIL Foundation Certificate
7 14 (2.78%) DV Cleared
8 11 (2.19%) Cisco Certification
8 11 (2.19%) HNC
8 11 (2.19%) PMI Certification
9 10 (1.99%) DBS Check
10 8 (1.59%) MBA
11 7 (1.39%) CCNA
12 5 (0.99%) MCP
12 5 (0.99%) MCSA
13 4 (0.80%) CCNP
13 4 (0.80%) HND
13 4 (0.80%) PMP
13 4 (0.80%) PRINCE2 Certification
14 3 (0.60%) A+ Certification
Quality Assurance & Compliance
1 130 (25.84%) SLA
2 21 (4.17%) ISO/IEC 27001
3 12 (2.39%) GDPR
4 10 (1.99%) ISO/IEC 20000
5 9 (1.79%) BS25999
5 9 (1.79%) ISO 9001
6 8 (1.59%) QA
7 7 (1.39%) Good Clinical Practice
8 3 (0.60%) COSHH
8 3 (0.60%) PMO
9 1 (0.20%) ISO 22301
9 1 (0.20%) NEBOSH
System Software
1 57 (11.33%) Active Directory
2 19 (3.78%) Hyper-V
2 19 (3.78%) VMware Infrastructure
3 10 (1.99%) vSphere
4 4 (0.80%) VMware ESXi
4 4 (0.80%) VMware NSX
5 3 (0.60%) Virtual Desktop
6 2 (0.40%) Firmware
6 2 (0.40%) Virtual Machines
7 1 (0.20%) BitLocker
7 1 (0.20%) Oracle RAC
7 1 (0.20%) Terminal Server
Systems Management
1 23 (4.57%) Microsoft Intune
2 13 (2.58%) SCCM
2 13 (2.58%) WSUS
3 12 (2.39%) FortiGate
4 10 (1.99%) vRealize
5 7 (1.39%) Terraform
6 6 (1.19%) Ansible
6 6 (1.19%) vCenter Server
7 4 (0.80%) Active Directory Federation Services
7 4 (0.80%) Jamf Pro
7 4 (0.80%) Kubernetes
7 4 (0.80%) Oracle RMAN
7 4 (0.80%) Single Sign-On
8 3 (0.60%) AirWatch
9 2 (0.40%) BMC PATROL
9 2 (0.40%) Grafana
9 2 (0.40%) Icinga
9 2 (0.40%) Prometheus
10 1 (0.20%) Systems Management Server (SMS)
Vendors
1 123 (24.45%) Microsoft
2 40 (7.95%) VMware
3 22 (4.37%) ServiceNow
4 20 (3.98%) SAP
5 16 (3.18%) Cisco
6 14 (2.78%) Oracle
7 10 (1.99%) CheckPoint
8 9 (1.79%) Meraki
8 9 (1.79%) Palo Alto
9 8 (1.59%) Remedy
10 6 (1.19%) Apple
10 6 (1.19%) F5
10 6 (1.19%) Red Hat
11 5 (0.99%) Extreme Networks
11 5 (0.99%) Juniper
12 4 (0.80%) CA
12 4 (0.80%) Cognos
12 4 (0.80%) Darktrace
12 4 (0.80%) Forcepoint
12 4 (0.80%) Proofpoint