Period
to 13 November 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
England > South East
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 111 124 157
Rank change year-on-year +13 +33 -62
Permanent jobs citing Service Delivery 733 743 676
As % of all permanent IT jobs advertised in the South East 2.89% 2.58% 2.23%
As % of the Processes & Methodologies category 3.20% 2.84% 2.46%
Number of salaries quoted 533 569 493
South East median annual salary £52,500 £50,000 £45,000
Median salary % change year-on-year +5.00% +11.11% -5.26%
10th Percentile £31,250 £29,750 £26,250
90th Percentile £82,250 £73,750 £77,500
England median annual salary £50,000 £52,500 £49,155
% change year-on-year -4.76% +6.81% +3.48%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 22,892 26,169 27,459
As % of all permanent IT jobs advertised in the South East 90.28% 90.98% 90.41%
Number of salaries quoted 18,496 21,607 22,663
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,250 £28,250 £27,000
90th Percentile £75,000 £72,500 £68,750
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Delivery in the South East over the 6 months to 13 November 2019.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +18 274 £52,500 +16.67% 64
Hampshire +1 177 £52,500 -19.23% 25
Surrey +39 174 £52,500 +5.00% 15
Berkshire +11 165 £52,500 +16.67% 34
Buckinghamshire -10 69 £53,500 +25.88% 23
East Sussex +10 42 £55,000 +29.41% 11
Oxfordshire +52 40 £52,500 +11.70% 7
West Sussex -6 27 £52,500 +5.00% 9
Kent +6 23 £37,103 -12.70% 6
Middlesex -18 1 £32,000 +1.59%
Service Delivery
England

For the 6 months to 13 November 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Delivery.

1 350 (47.75%) ITIL
2 183 (24.97%) Project Management
3 168 (22.92%) Microsoft
4 164 (22.37%) Service Management
5 159 (21.69%) Finance
6 145 (19.78%) Agile Software Development
7 123 (16.78%) Degree
8 120 (16.37%) Windows
9 118 (16.10%) SLA
10 104 (14.19%) VMware
11 103 (14.05%) Problem-Solving
12 101 (13.78%) Project Delivery
13 96 (13.10%) Analytical Skills
13 96 (13.10%) Incident Management
14 91 (12.41%) Firewall
15 87 (11.87%) Self-Motivation
16 86 (11.73%) Security Cleared
17 83 (11.32%) TOGAF
18 82 (11.19%) Data Centre
19 81 (11.05%) VMware Infrastructure
19 81 (11.05%) Change Management
20 80 (10.91%) Azure
21 75 (10.23%) Presales
22 72 (9.82%) PRINCE2
23 67 (9.14%) Migration
23 67 (9.14%) AWS
23 67 (9.14%) Cybersecurity
24 66 (9.00%) SAP
25 65 (8.87%) ITSM
26 64 (8.73%) Office 365

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.68%) MS Exchange
2 23 (3.14%) SharePoint
3 10 (1.36%) Exchange Server 2013
4 7 (0.95%) Skype for Business
5 6 (0.82%) CICS
6 5 (0.68%) Elasticsearch
6 5 (0.68%) IIS
6 5 (0.68%) Tomcat
7 2 (0.27%) SharePoint Server
7 2 (0.27%) WebLogic
7 2 (0.27%) WebSphere
8 1 (0.14%) Apache
8 1 (0.14%) Confluence
8 1 (0.14%) Exchange Server 2010
8 1 (0.14%) OpenStack
Applications
1 35 (4.77%) Microsoft Excel
2 32 (4.37%) Microsoft Office
3 18 (2.46%) MS Visio
4 14 (1.91%) Microsoft PowerPoint
5 10 (1.36%) Microsoft Project
6 1 (0.14%) Windchill
Business Applications
1 8 (1.09%) Remedy ITSM
2 6 (0.82%) Dynamics CRM
3 3 (0.41%) SAP ERP
4 2 (0.27%) Dynamics AX
4 2 (0.27%) NetSuite
4 2 (0.27%) Oracle EBS
5 1 (0.14%) Infor M3
5 1 (0.14%) Salesforce.com CRM
5 1 (0.14%) SAP GRC
5 1 (0.14%) SAP HR
5 1 (0.14%) SAP Payroll
5 1 (0.14%) SAP S/4HANA
5 1 (0.14%) Visualfiles
Cloud Services
1 80 (10.91%) Azure
2 67 (9.14%) AWS
3 64 (8.73%) Office 365
4 26 (3.55%) SaaS
5 23 (3.14%) Azure Active Directory
6 17 (2.32%) Dynamics 365
7 15 (2.05%) IaaS
8 14 (1.91%) PaaS
9 9 (1.23%) Cloud Computing
10 5 (0.68%) Serverless
11 4 (0.55%) GitHub
11 4 (0.55%) Power Platform
12 3 (0.41%) GCP
13 2 (0.27%) G Suite
13 2 (0.27%) OneDrive
13 2 (0.27%) Slack
14 1 (0.14%) Amazon EC2
14 1 (0.14%) Azure ExpressRoute
14 1 (0.14%) Azure Functions
14 1 (0.14%) Azure Stack
Communications & Networking
1 91 (12.41%) Firewall
2 57 (7.78%) WAN
3 47 (6.41%) LAN
4 34 (4.64%) VoIP
4 34 (4.64%) Wi-Fi
5 29 (3.96%) PABX
6 23 (3.14%) VPN
7 18 (2.46%) Cisco ASA
8 17 (2.32%) DNS
8 17 (2.32%) Internet
9 14 (1.91%) Network Security
9 14 (1.91%) Wireless
10 13 (1.77%) DHCP
11 12 (1.64%) VLAN
12 10 (1.36%) Ethernet
12 10 (1.36%) SAN
13 6 (0.82%) BGP
13 6 (0.82%) Unified Communications
13 6 (0.82%) Wireshark
14 5 (0.68%) Cisco Nexus
Database & Business Intelligence
1 53 (7.23%) SQL Server
2 36 (4.91%) DB2
3 9 (1.23%) Qlik Sense
3 9 (1.23%) QlikView
4 8 (1.09%) Oracle Database
5 6 (0.82%) Big Data
5 6 (0.82%) PostgreSQL
6 5 (0.68%) Apache Cassandra
7 4 (0.55%) MySQL
7 4 (0.55%) Power BI
7 4 (0.55%) SQL Server 2008
8 3 (0.41%) Data Warehouse
8 3 (0.41%) Relational Database
8 3 (0.41%) SQL Server Integration Services
9 2 (0.27%) NoSQL
9 2 (0.27%) Oracle Database 10g
9 2 (0.27%) SQL Server 2005
10 1 (0.14%) Oracle Database 11g
10 1 (0.14%) Oracle Reports
10 1 (0.14%) RDBMS
Development Applications
1 29 (3.96%) MSI
2 11 (1.50%) JIRA
3 6 (0.82%) Jenkins
4 5 (0.68%) Git (software)
5 3 (0.41%) GitLab
5 3 (0.41%) Visual Studio
5 3 (0.41%) Visual Studio Team System
6 2 (0.27%) Cucumber
6 2 (0.27%) Octopus Deploy
6 2 (0.27%) Selenium
6 2 (0.27%) Subversion
6 2 (0.27%) TeamCity
6 2 (0.27%) WebDriver
7 1 (0.14%) Bitbucket
7 1 (0.14%) Burp Suite
7 1 (0.14%) Maven
7 1 (0.14%) NUnit
7 1 (0.14%) Oracle APEX
7 1 (0.14%) SoapUI
7 1 (0.14%) TestNG
General
1 159 (21.69%) Finance
2 49 (6.68%) Public Sector
3 48 (6.55%) Retail
4 46 (6.28%) Legal
5 37 (5.05%) Manufacturing
6 35 (4.77%) Marketing
7 34 (4.64%) Telecoms
8 10 (1.36%) Billing
9 9 (1.23%) Local Government
10 8 (1.09%) Military
11 5 (0.68%) Aerospace
12 4 (0.55%) Fire and Rescue
12 4 (0.55%) Games
12 4 (0.55%) Housing Association
13 3 (0.41%) Banking
13 3 (0.41%) Law
14 2 (0.27%) Financial Institution
14 2 (0.27%) Pharmaceutical
15 1 (0.14%) Advertising
15 1 (0.14%) Electronics
Job Titles
1 141 (19.24%) Service Manager
2 104 (14.19%) Service Delivery Manager
3 103 (14.05%) Delivery Manager
4 95 (12.96%) Architect
5 67 (9.14%) Consultant
6 56 (7.64%) Analyst
7 49 (6.68%) IT Manager
8 39 (5.32%) Technical Architect
9 33 (4.50%) Project Manager
10 31 (4.23%) IT Services Manager
10 31 (4.23%) Security Consultant
10 31 (4.23%) Technical Consultant
11 27 (3.68%) Cybersecurity Consultant
12 25 (3.41%) IT Architect
13 24 (3.27%) IT Services Delivery Manager
14 23 (3.14%) Operations Manager
15 21 (2.86%) Network Engineer
15 21 (2.86%) Senior Manager
16 20 (2.73%) Enterprise Architect
16 20 (2.73%) Technical Manager
Libraries, Frameworks & Software Standards
1 22 (3.00%) .NET
2 15 (2.05%) HTML
2 15 (2.05%) JSON
3 10 (1.36%) OAuth
3 10 (1.36%) OAuth2
3 10 (1.36%) OpenID
3 10 (1.36%) XACML
4 7 (0.95%) Web Services
5 4 (0.55%) Elastic Stack
5 4 (0.55%) Kafka
6 3 (0.41%) Ajax
6 3 (0.41%) jQuery
6 3 (0.41%) RESTful
7 2 (0.27%) CSS
7 2 (0.27%) Entity Framework
7 2 (0.27%) Middleware
7 2 (0.27%) SOAP
7 2 (0.27%) Symfony
7 2 (0.27%) Web Services Management
7 2 (0.27%) XML
Miscellaneous
1 96 (13.10%) Analytical Skills
2 87 (11.87%) Self-Motivation
3 82 (11.19%) Data Centre
4 43 (5.87%) Management Information System
5 39 (5.32%) PKI
6 36 (4.91%) Public Cloud
7 34 (4.64%) User Experience
8 17 (2.32%) FMCG
8 17 (2.32%) Virtual Team
9 15 (2.05%) CMDB
10 12 (1.64%) Data Protection Act
11 11 (1.50%) Hybrid Cloud
11 11 (1.50%) Mainframe
12 10 (1.36%) Distributed Denial-of-Service
13 9 (1.23%) Private Cloud
14 8 (1.09%) Enterprise Software
15 7 (0.95%) e-Learning
16 6 (0.82%) Wiki
17 5 (0.68%) Clustering
17 5 (0.68%) Replication
Operating Systems
1 120 (16.37%) Windows
2 62 (8.46%) Linux
3 50 (6.82%) Windows Server
4 31 (4.23%) Windows 10
5 12 (1.64%) Windows Server 2012
6 9 (1.23%) Unix
6 9 (1.23%) Windows Server 2008
7 7 (0.95%) Windows 7
8 6 (0.82%) zOS
9 2 (0.27%) Android
10 1 (0.14%) Windows 8
10 1 (0.14%) Windows Server 2003
10 1 (0.14%) Windows XP
Processes & Methodologies
1 350 (47.75%) ITIL
2 183 (24.97%) Project Management
3 164 (22.37%) Service Management
4 145 (19.78%) Agile Software Development
5 103 (14.05%) Problem-Solving
6 101 (13.78%) Project Delivery
7 96 (13.10%) Incident Management
8 83 (11.32%) TOGAF
9 81 (11.05%) Change Management
10 75 (10.23%) Presales
11 72 (9.82%) PRINCE2
12 67 (9.14%) Cybersecurity
12 67 (9.14%) Migration
13 65 (8.87%) ITSM
14 63 (8.59%) Stakeholder Management
15 56 (7.64%) Continuous Improvement
15 56 (7.64%) Enterprise Architecture
16 54 (7.37%) Problem Management
17 51 (6.96%) Decision-Making
18 50 (6.82%) Mentoring
Programming Languages
1 48 (6.55%) SQL
2 28 (3.82%) JavaScript
3 19 (2.59%) Java
4 13 (1.77%) C#
5 11 (1.50%) C
5 11 (1.50%) PowerShell
5 11 (1.50%) Python
6 8 (1.09%) PHP
7 4 (0.55%) Bash Shell
7 4 (0.55%) Ruby
7 4 (0.55%) T-SQL
8 3 (0.41%) Perl
8 3 (0.41%) VB
9 2 (0.27%) C++
9 2 (0.27%) PL/SQL
10 1 (0.14%) Apex Code
10 1 (0.14%) VB.NET
Qualifications
1 123 (16.78%) Degree
2 86 (11.73%) Security Cleared
3 48 (6.55%) TOGAF Certification
4 40 (5.46%) SC Cleared
5 36 (4.91%) Cisco Certification
6 34 (4.64%) AWS Certification
6 34 (4.64%) ITIL Certification
7 28 (3.82%) Master's Degree
8 27 (3.68%) CCNP
9 18 (2.46%) CCNA
9 18 (2.46%) CISSP
10 14 (1.91%) CREST Certified
11 13 (1.77%) CESG Certified Professional
11 13 (1.77%) ITIL Foundation Certificate
12 12 (1.64%) CISM
12 12 (1.64%) Microsoft Certification
12 12 (1.64%) PRINCE2 Certification
13 11 (1.50%) Computer Science Degree
14 7 (0.95%) MCSE
15 6 (0.82%) PMP
Quality Assurance & Compliance
1 118 (16.10%) SLA
2 49 (6.68%) ISO/IEC 27001
3 27 (3.68%) HMG Security Policy Framework
4 22 (3.00%) GDPR
5 21 (2.86%) PCI DSS
5 21 (2.86%) QA
6 13 (1.77%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 12 (1.64%) COBIT
7 12 (1.64%) Sarbanes-Oxley
8 11 (1.50%) NIST
9 10 (1.36%) ISO/IEC 20000
10 7 (0.95%) PMO
11 5 (0.68%) Data Quality
12 4 (0.55%) ISO 9001
13 3 (0.41%) ISO 14001
14 1 (0.14%) BS7799
14 1 (0.14%) Cyber Essentials
14 1 (0.14%) IASME
System Software
1 81 (11.05%) VMware Infrastructure
2 61 (8.32%) Active Directory
3 29 (3.96%) Microsoft App-V
4 15 (2.05%) vSphere
5 12 (1.64%) Hyper-V
6 9 (1.23%) Docker
6 9 (1.23%) VMware ESXi
7 8 (1.09%) Virtual Machines
8 6 (0.82%) Virtual Desktop
8 6 (0.82%) XenApp
9 4 (0.55%) Firmware
9 4 (0.55%) Virtual Servers
10 3 (0.41%) VMware NSX
11 2 (0.27%) XenDesktop
12 1 (0.14%) MetaFrame
12 1 (0.14%) Oracle RAC
Systems Management
1 29 (3.96%) IBM BigFix
2 19 (2.59%) Microsoft Intune
3 17 (2.32%) SCCM
4 14 (1.91%) Kubernetes
5 9 (1.23%) SCOM
5 9 (1.23%) vCenter Server
6 8 (1.09%) Cisco Prime
6 8 (1.09%) Tivoli
7 6 (0.82%) BladeLogic
7 6 (0.82%) SCOrch
8 5 (0.68%) Nagios
8 5 (0.68%) Xymon
9 4 (0.55%) Ansible
9 4 (0.55%) Grafana
9 4 (0.55%) Microsoft Clustering
9 4 (0.55%) Puppet
10 3 (0.41%) FortiGate
10 3 (0.41%) Opscode Chef
10 3 (0.41%) Salt
11 2 (0.27%) CA Spectrum
Vendors
1 168 (22.92%) Microsoft
2 104 (14.19%) VMware
3 66 (9.00%) SAP
4 59 (8.05%) Citrix
5 52 (7.09%) Cisco
6 40 (5.46%) IBM
7 30 (4.09%) Aruba
8 25 (3.41%) Oracle
9 14 (1.91%) BMC
9 14 (1.91%) HP
9 14 (1.91%) NetApp
9 14 (1.91%) SolarWinds
10 12 (1.64%) Juniper
10 12 (1.64%) ServiceNow
11 11 (1.50%) Palo Alto
12 10 (1.36%) EMC
12 10 (1.36%) JD Edwards
12 10 (1.36%) Remedy
13 9 (1.23%) CheckPoint
13 9 (1.23%) Dell