Period
to

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 August 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
England > South East
6 months to
17 Aug 2022
Same period 2021 Same period 2020
Rank 87 113 121
Rank change year-on-year +26 +8 -14
Permanent jobs citing Service Delivery 789 519 253
As % of all permanent jobs advertised in the South East 3.68% 3.11% 2.42%
As % of the Processes & Methodologies category 3.86% 3.29% 2.61%
Number of salaries quoted 511 287 203
10th Percentile £27,750 £26,334 £31,250
25th Percentile £34,750 £31,250 £38,475
Median annual salary (50th Percentile) £51,500 £50,000 £52,500
Median % change year-on-year +3.00% -4.76% -
75th Percentile £65,000 £65,500 £67,500
90th Percentile £75,000 £75,000 £87,250
England median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +10.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 20,448 15,781 9,705
As % of all permanent IT jobs advertised in the South East 95.38% 94.56% 92.95%
Number of salaries quoted 11,674 11,061 7,955
10th Percentile £31,250 £31,875 £31,250
25th Percentile £41,250 £40,000 £38,750
Median annual salary (50th Percentile) £55,000 £51,500 £50,000
Median % change year-on-year +6.80% +3.00% -
75th Percentile £71,250 £65,500 £65,000
90th Percentile £82,500 £78,750 £75,000
England median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% +4.76%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

Salary distribution for jobs citing Service Delivery in the South East over the 6 months to 17 August 2022.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 17 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -20 254 £45,000 -5.26% 45
Hampshire +53 179 £47,500 -5.00% 12
Berkshire +8 152 £43,000 -16.10% 31
Surrey -8 118 £59,250 -1.25% 13
West Sussex +25 89 £62,500 +21.95% 3
Kent -14 67 £50,000 +47.06% 8
Buckinghamshire -6 64 £47,500 +10.47% 10
East Sussex +6 43 £57,500 +76.92% 2
Oxfordshire -41 38 £47,500 -9.52% 4
Middlesex -21 13 £55,000 -2.22%
Sussex -7 8 £38,100 -7.64% 1
Home Counties -7 1 £72,500 -
Service Delivery
England

For the 6 months to 17 August 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Delivery.

1 304 (38.53%) Social Skills
2 291 (36.88%) ITIL
3 225 (28.52%) Microsoft
4 193 (24.46%) Finance
5 183 (23.19%) Project Management
6 170 (21.55%) SLA
7 168 (21.29%) Customer Service
8 166 (21.04%) Agile
9 152 (19.26%) Windows
10 137 (17.36%) Service Management
11 133 (16.86%) Azure
12 128 (16.22%) Microsoft 365
13 127 (16.10%) Microsoft Office
14 118 (14.96%) Continuous Improvement
15 113 (14.32%) Firewall
16 109 (13.81%) Active Directory
17 100 (12.67%) ITSM
18 99 (12.55%) Security Cleared
19 96 (12.17%) Analytical Skills
20 94 (11.91%) Stakeholder Management
21 93 (11.79%) Project Delivery
22 85 (10.77%) Problem-Solving
23 78 (9.89%) VMware
24 76 (9.63%) Windows Server
25 75 (9.51%) Degree
26 74 (9.38%) SC Cleared
27 71 (9.00%) Cisco
28 69 (8.75%) Service Delivery Management
29 68 (8.62%) Collaborative Working
29 68 (8.62%) Organisational Skills

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (6.72%) SharePoint
2 17 (2.15%) MS Exchange
3 16 (2.03%) Tomcat
4 15 (1.90%) JBoss
5 13 (1.65%) IIS
6 10 (1.27%) Apache Airflow
6 10 (1.27%) Apache Solr
7 9 (1.14%) Apache
8 6 (0.76%) Drupal
8 6 (0.76%) Jetty
8 6 (0.76%) Skype for Business
9 4 (0.51%) ThingWorx
10 2 (0.25%) Blackberry Enterprise Server
10 2 (0.25%) Red Hat Fuse
11 1 (0.13%) Confluence
11 1 (0.13%) Exchange Server 2013
11 1 (0.13%) MQSeries
11 1 (0.13%) OpenStack
11 1 (0.13%) SharePoint Server
Applications
1 127 (16.10%) Microsoft Office
2 52 (6.59%) Microsoft Excel
3 46 (5.83%) MS Visio
4 26 (3.30%) Microsoft Project
5 10 (1.27%) Microsoft PowerPoint
6 4 (0.51%) Windchill
7 1 (0.13%) 3ds Max
7 1 (0.13%) Blender
7 1 (0.13%) Maya
Business Applications
1 8 (1.01%) SAP S/4HANA
2 5 (0.63%) Remedy ITSM
3 4 (0.51%) SAP ECC
3 4 (0.51%) SAP PP
4 3 (0.38%) SAP CRM
5 2 (0.25%) NetSuite
5 2 (0.25%) PeopleSoft HCM
5 2 (0.25%) SAP FI-CA
5 2 (0.25%) SAP HR
5 2 (0.25%) SAP IS-U
5 2 (0.25%) SAP R/3
6 1 (0.13%) Dynamics CRM
6 1 (0.13%) SAP ERP
6 1 (0.13%) SAP Oil and Gas
6 1 (0.13%) Sonata
Cloud Services
1 133 (16.86%) Azure
2 128 (16.22%) Microsoft 365
3 54 (6.84%) AWS
4 30 (3.80%) GCP
5 28 (3.55%) SaaS
6 25 (3.17%) AWS CloudFormation
7 23 (2.92%) Power Platform
8 21 (2.66%) Azure Active Directory
9 20 (2.53%) OpenShift
10 17 (2.15%) Serverless
11 13 (1.65%) Amazon CloudWatch
11 13 (1.65%) AWS CodePipeline
11 13 (1.65%) AWS Lambda
11 13 (1.65%) Azure Stack
11 13 (1.65%) Cloud Functions
12 12 (1.52%) Rubrik
13 10 (1.27%) PaaS
14 8 (1.01%) IaaS
14 8 (1.01%) OneDrive
15 5 (0.63%) Power Automate
Communications & Networking
1 113 (14.32%) Firewall
2 61 (7.73%) VPN
3 60 (7.60%) WAN
4 57 (7.22%) LAN
5 47 (5.96%) Wireless
6 39 (4.94%) Internet
7 38 (4.82%) DNS
8 28 (3.55%) Cisco Nexus
9 26 (3.30%) MPLS
10 25 (3.17%) BGP
10 25 (3.17%) Cisco ISE
10 25 (3.17%) Multicast
10 25 (3.17%) OSPF
11 24 (3.04%) DHCP
12 21 (2.66%) TCP/IP
13 15 (1.90%) NAS
14 14 (1.77%) SAN
15 13 (1.65%) Network Security
16 11 (1.39%) WLAN
17 9 (1.14%) Wi-Fi
Database & Business Intelligence
1 25 (3.17%) SQL Server
2 16 (2.03%) PostgreSQL
3 13 (1.65%) Power BI
4 11 (1.39%) SAP HANA
5 10 (1.27%) HBase
6 5 (0.63%) Couchbase
6 5 (0.63%) MySQL
7 3 (0.38%) Relational Database
8 2 (0.25%) Big Data
8 2 (0.25%) Data Warehouse
9 1 (0.13%) Data Mart
9 1 (0.13%) EDRMS
9 1 (0.13%) Geospatial Data
9 1 (0.13%) GIS
9 1 (0.13%) Metabase
9 1 (0.13%) NoSQL
9 1 (0.13%) RDBMS
9 1 (0.13%) SQL Server Analysis Services
9 1 (0.13%) SQL Server Integration Services
9 1 (0.13%) SQL Server Reporting Services
Development Applications
1 29 (3.68%) Jenkins
2 27 (3.42%) Git (software)
3 13 (1.65%) Subversion
4 6 (0.76%) JIRA
5 5 (0.63%) Maven
5 5 (0.63%) Spinnaker
6 3 (0.38%) Visual Studio
7 2 (0.25%) GitLab
8 1 (0.13%) NUnit
8 1 (0.13%) REST Assured
8 1 (0.13%) Selenium
8 1 (0.13%) SoapUI
8 1 (0.13%) TestNG
8 1 (0.13%) TestPartner
8 1 (0.13%) Visual Studio Team System
8 1 (0.13%) WebDriver
General
1 304 (38.53%) Social Skills
2 193 (24.46%) Finance
3 96 (12.17%) Analytical Skills
4 68 (8.62%) Organisational Skills
5 52 (6.59%) Presentation Skills
6 46 (5.83%) Public Sector
7 43 (5.45%) Retail
8 38 (4.82%) Inclusion and Diversity
9 37 (4.69%) Telecoms
10 32 (4.06%) Law
11 29 (3.68%) Influencing Skills
12 25 (3.17%) Legal
13 24 (3.04%) Manufacturing
14 23 (2.92%) Pharmaceutical
14 23 (2.92%) Police
14 23 (2.92%) Social Housing
15 15 (1.90%) Local Government
16 12 (1.52%) Back Office
17 10 (1.27%) Marketing
17 10 (1.27%) Military
Job Titles
1 116 (14.70%) Service Manager
2 84 (10.65%) Delivery Manager
2 84 (10.65%) Project Manager
3 77 (9.76%) Service Delivery Manager
4 71 (9.00%) Analyst
5 60 (7.60%) IT Manager
6 47 (5.96%) Senior Manager
7 43 (5.45%) Coordinator
8 39 (4.94%) IT Engineer
8 39 (4.94%) Support Engineer
9 38 (4.82%) IT Services Manager
10 36 (4.56%) Senior Project Manager
11 32 (4.06%) Architect
12 30 (3.80%) Infrastructure Engineer
13 27 (3.42%) Consultant
14 26 (3.30%) 2nd Line Engineer
14 26 (3.30%) IT Support
15 25 (3.17%) Applications Support
15 25 (3.17%) Graduate
16 24 (3.04%) Support Analyst
Libraries, Frameworks & Software Standards
1 24 (3.04%) Middleware
2 23 (2.92%) .NET
3 13 (1.65%) Elastic Stack
4 10 (1.27%) Kafka
5 6 (0.76%) REST
5 6 (0.76%) Smarty
5 6 (0.76%) Web Services
6 5 (0.63%) ARM Templates
6 5 (0.63%) Swagger
7 4 (0.51%) COM
8 3 (0.38%) EDI
8 3 (0.38%) Velocity
9 2 (0.25%) Apache Camel
9 2 (0.25%) LAMP
9 2 (0.25%) MEAN Stack
9 2 (0.25%) SAP ALE
9 2 (0.25%) SAP PI
9 2 (0.25%) SAP XI
9 2 (0.25%) Spring
9 2 (0.25%) Spring Boot
Miscellaneous
1 64 (8.11%) Management Information System
2 44 (5.58%) Data Centre
3 40 (5.07%) Self-Motivation
4 30 (3.80%) Public Cloud
5 26 (3.30%) Enterprise Software
6 25 (3.17%) Cyberattack
6 25 (3.17%) PKI
7 22 (2.79%) Cybercrime
8 21 (2.66%) Biotechnology
8 21 (2.66%) Life Science
9 20 (2.53%) NHS
10 17 (2.15%) Driving Licence
10 17 (2.15%) Hybrid Cloud
11 15 (1.90%) Virtual Team
12 14 (1.77%) Linux Command Line
13 12 (1.52%) Housing Association
14 11 (1.39%) Cloud Native
15 9 (1.14%) CMDB
16 8 (1.01%) CCTV
16 8 (1.01%) iSeries
Operating Systems
1 152 (19.26%) Windows
2 76 (9.63%) Windows Server
3 41 (5.20%) Linux
4 32 (4.06%) Windows 10
5 25 (3.17%) Android
6 17 (2.15%) Unix
7 13 (1.65%) Apple iOS
7 13 (1.65%) Windows 7
8 11 (1.39%) Windows 8
8 11 (1.39%) Windows Mobile
9 7 (0.89%) Windows Server 2016
9 7 (0.89%) Windows Server 2019
10 5 (0.63%) Red Hat Enterprise Linux
10 5 (0.63%) Windows Server 2003
11 4 (0.51%) Mac OS
12 3 (0.38%) Windows Server 2008
12 3 (0.38%) Windows Server 2012
13 2 (0.25%) Solaris
13 2 (0.25%) SUSE
Processes & Methodologies
1 291 (36.88%) ITIL
2 183 (23.19%) Project Management
3 168 (21.29%) Customer Service
4 166 (21.04%) Agile
5 137 (17.36%) Service Management
6 118 (14.96%) Continuous Improvement
7 100 (12.67%) ITSM
8 94 (11.91%) Stakeholder Management
9 93 (11.79%) Project Delivery
10 85 (10.77%) Problem-Solving
11 69 (8.75%) Service Delivery Management
12 68 (8.62%) Collaborative Working
13 67 (8.49%) DevOps
14 65 (8.24%) Data Protection
15 64 (8.11%) Line Management
16 62 (7.86%) Incident Management
17 60 (7.60%) Change Management
18 59 (7.48%) PRINCE2
19 58 (7.35%) Service Design
20 54 (6.84%) Infrastructure Engineering
Programming Languages
1 66 (8.37%) SQL
2 35 (4.44%) Java
3 30 (3.80%) C
4 15 (1.90%) Go
5 14 (1.77%) PowerShell
6 10 (1.27%) Rust
7 9 (1.14%) Python
8 7 (0.89%) C#
9 4 (0.51%) ABAP
9 4 (0.51%) JavaScript
9 4 (0.51%) Perl
10 3 (0.38%) Bash
11 2 (0.25%) PL/SQL
11 2 (0.25%) Ruby
12 1 (0.13%) C++
12 1 (0.13%) PHP
12 1 (0.13%) T-SQL
12 1 (0.13%) VBA
Qualifications
1 99 (12.55%) Security Cleared
2 75 (9.51%) Degree
3 74 (9.38%) SC Cleared
4 38 (4.82%) Cisco Certification
5 31 (3.93%) CCNP
6 29 (3.68%) ITIL Foundation Certificate
7 25 (3.17%) CCDP
7 25 (3.17%) Microsoft Certification
8 22 (2.79%) DV Cleared
9 21 (2.66%) PMP
10 18 (2.28%) DBS Check
11 16 (2.03%) Azure Certification
12 12 (1.52%) Computer Science Degree
12 12 (1.52%) PMI Certification
12 12 (1.52%) PRINCE2 Practitioner
13 9 (1.14%) Master's Degree
14 8 (1.01%) ITIL Certification
15 7 (0.89%) CCNA
16 6 (0.76%) HNC
16 6 (0.76%) Numerate Degree
Quality Assurance & Compliance
1 170 (21.55%) SLA
2 40 (5.07%) ISO/IEC 27001
3 32 (4.06%) PMO
4 29 (3.68%) QA
5 20 (2.53%) GDPR
6 17 (2.15%) COBIT
7 9 (1.14%) HMG Security Policy Framework
7 9 (1.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 7 (0.89%) Cyber Essentials
8 7 (0.89%) JSP 440
9 4 (0.51%) Data Quality
9 4 (0.51%) GRC
9 4 (0.51%) ISO 14001
9 4 (0.51%) ISO 9001
10 3 (0.38%) Good Clinical Practice
10 3 (0.38%) HIPAA
10 3 (0.38%) ISO 22301
10 3 (0.38%) ISO 31000
10 3 (0.38%) ISO/IEC 20000
10 3 (0.38%) PCI DSS
System Software
1 109 (13.81%) Active Directory
2 42 (5.32%) VMware Infrastructure
3 22 (2.79%) Docker
4 21 (2.66%) Hyper-V
5 20 (2.53%) Virtual Machines
6 11 (1.39%) Firmware
7 9 (1.14%) VMware ESXi
8 6 (0.76%) Virtual Desktop
9 5 (0.63%) BitLocker
9 5 (0.63%) etcd
9 5 (0.63%) XenDesktop
10 2 (0.25%) NFS
10 2 (0.25%) Veritas File System
Systems Management
1 38 (4.82%) Kubernetes
2 34 (4.31%) SCCM
3 26 (3.30%) Terraform
4 25 (3.17%) Microsoft Intune
5 17 (2.15%) Ansible
6 16 (2.03%) Puppet
7 13 (1.65%) Opscode Chef
7 13 (1.65%) WSUS
8 12 (1.52%) FortiGate
9 10 (1.27%) vCenter Server
10 6 (0.76%) Nagios
11 5 (0.63%) EMC NetWorker
11 5 (0.63%) VxRail
12 4 (0.51%) Autotask
12 4 (0.51%) CA Spectrum
12 4 (0.51%) Opsview
12 4 (0.51%) SCOM
13 2 (0.25%) Backup Exec
13 2 (0.25%) SCVMM
13 2 (0.25%) WebSphere Cast Iron
Vendors
1 225 (28.52%) Microsoft
2 78 (9.89%) VMware
3 71 (9.00%) Cisco
4 36 (4.56%) SAP
5 33 (4.18%) Oracle
6 31 (3.93%) Palo Alto
7 18 (2.28%) Splunk
8 17 (2.15%) Citrix
9 16 (2.03%) Google
9 16 (2.03%) Sun
10 14 (1.77%) HP
10 14 (1.77%) NetApp
11 13 (1.65%) Fortinet
11 13 (1.65%) ServiceNow
11 13 (1.65%) SolarWinds
12 12 (1.52%) Apple
12 12 (1.52%) Extreme Networks
12 12 (1.52%) Sony
13 11 (1.39%) Dell
14 10 (1.27%) Salesforce.com