Period
to 24 June 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South East
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 103 117 133
Rank change year-on-year +14 +16 -38
Permanent jobs citing Service Delivery 796 807 706
As % of all permanent IT jobs advertised in the South East 3.02% 2.66% 2.40%
As % of the Processes & Methodologies category 3.32% 2.96% 2.69%
Number of salaries quoted 545 591 527
South East median annual salary £52,000 £50,000 £47,500
Median salary % change year-on-year +4.00% +5.26% -
10th Percentile £25,200 £27,951 £25,250
90th Percentile £78,750 £82,500 £75,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 23,989 27,270 26,221
As % of all permanent IT jobs advertised in the South East 91.08% 90.03% 89.15%
Number of salaries quoted 19,213 22,680 21,609
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,000 £28,000 £27,000
90th Percentile £73,750 £70,000 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Delivery in the South East over the 6 months to 24 June 2019.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +20 329 £51,000 +7.37% 24
Berkshire +43 223 £50,000 - 9
Surrey +12 176 £52,500 +7.14% 8
Hampshire +12 167 £47,500 -17.39% 11
Buckinghamshire -9 74 £52,500 +10.53% 10
Kent +19 36 £33,500 +45.65% 1
East Sussex +13 33 £55,000 -21.43% 1
West Sussex +2 33 £54,000 +2.86% 1
Oxfordshire +34 32 £42,500 -9.57% 5
Middlesex -8 2 £52,250 -41.13%
Home Counties - 1 £100,000 -
Service Delivery
England

For the 6 months to 24 June 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Service Delivery.

1 346 (43.47%) ITIL
2 177 (22.24%) Microsoft
3 160 (20.10%) SLA
4 153 (19.22%) Project Management
4 153 (19.22%) Service Management
5 151 (18.97%) Agile Software Development
6 150 (18.84%) Finance
7 140 (17.59%) Windows
8 139 (17.46%) Problem-Solving
9 124 (15.58%) Degree
10 118 (14.82%) Firewall
11 113 (14.20%) Security Cleared
12 104 (13.07%) VMware
13 96 (12.06%) Self-Motivation
14 94 (11.81%) ITSM
14 94 (11.81%) Continuous Improvement
15 88 (11.06%) Active Directory
15 88 (11.06%) Stakeholder Management
16 82 (10.30%) Migration
17 81 (10.18%) SQL
18 80 (10.05%) Analytical Skills
19 77 (9.67%) Cisco
19 77 (9.67%) WAN
20 76 (9.55%) Change Management
21 74 (9.30%) Linux
22 72 (9.05%) SQL Server
23 71 (8.92%) Microsoft Azure
24 70 (8.79%) LAN
25 69 (8.67%) TOGAF
26 68 (8.54%) Mentoring

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (5.65%) MS Exchange
2 36 (4.52%) SharePoint
3 22 (2.76%) IIS
4 21 (2.64%) Exchange Server 2013
5 12 (1.51%) Exchange Server 2010
6 6 (0.75%) CICS
7 5 (0.63%) BizTalk Server
7 5 (0.63%) Skype for Business
8 4 (0.50%) Elasticsearch
9 3 (0.38%) SharePoint Server
10 2 (0.25%) Apache
10 2 (0.25%) ArcGIS
10 2 (0.25%) OpenStack
10 2 (0.25%) SharePoint 2010
10 2 (0.25%) SharePoint 2013
10 2 (0.25%) Tomcat
10 2 (0.25%) WebLogic
10 2 (0.25%) WebSphere
11 1 (0.13%) Exchange Server 2007
11 1 (0.13%) WordPress
Applications
1 65 (8.17%) Microsoft Office
2 41 (5.15%) Microsoft Excel
3 30 (3.77%) Microsoft PowerPoint
4 12 (1.51%) MS Visio
5 4 (0.50%) Microsoft Project
6 1 (0.13%) Windchill
Business Applications
1 8 (1.01%) Remedy ITSM
2 7 (0.88%) Sage X3
3 6 (0.75%) SAP FI
4 5 (0.63%) SAP SD
5 4 (0.50%) SAP CO
5 4 (0.50%) SAP FI/CO
5 4 (0.50%) SystmOne
6 3 (0.38%) SAP HR
7 2 (0.25%) Dynamics CRM
7 2 (0.25%) SAP FI-CA
7 2 (0.25%) SAP HCM
7 2 (0.25%) SAP IS-U
7 2 (0.25%) SAP Payroll
8 1 (0.13%) Dynamics AX
8 1 (0.13%) Oracle CRM
8 1 (0.13%) Oracle EBS R12
8 1 (0.13%) Oracle HRMS
8 1 (0.13%) Oracle Payroll
8 1 (0.13%) SAP ERP
8 1 (0.13%) SAP GRC
Cloud Services
1 71 (8.92%) Microsoft Azure
2 67 (8.42%) Amazon AWS
2 67 (8.42%) Office 365
3 42 (5.28%) IaaS
4 36 (4.52%) PaaS
5 18 (2.26%) Cloud Computing
6 17 (2.14%) SaaS
7 15 (1.88%) Dynamics 365
7 15 (1.88%) Google Cloud Platform
8 9 (1.13%) Azure Functions
8 9 (1.13%) Serverless
9 8 (1.01%) Power Platform
10 5 (0.63%) Azure Active Directory
11 4 (0.50%) GitHub
11 4 (0.50%) OneDrive
12 3 (0.38%) SuccessFactors
13 1 (0.13%) AWS CloudFormation
13 1 (0.13%) Datadog
13 1 (0.13%) Google Compute Engine
13 1 (0.13%) OpenShift
Communications & Networking
1 118 (14.82%) Firewall
2 77 (9.67%) WAN
3 70 (8.79%) LAN
4 48 (6.03%) VoIP
5 46 (5.78%) VPN
6 44 (5.53%) Network Security
7 35 (4.40%) DNS
8 34 (4.27%) Wi-Fi
9 28 (3.52%) Wireless
10 27 (3.39%) TCP/IP
11 26 (3.27%) PABX
12 22 (2.76%) DHCP
13 21 (2.64%) Cisco ASA
14 16 (2.01%) VLAN
15 14 (1.76%) Internet
16 13 (1.63%) OSPF
17 12 (1.51%) BGP
18 11 (1.38%) SAN
19 10 (1.26%) Cisco Nexus
19 10 (1.26%) Unified Communications
Database & Business Intelligence
1 72 (9.05%) SQL Server
2 32 (4.02%) DB2
3 19 (2.39%) Relational Database
4 17 (2.14%) Oracle Database
5 13 (1.63%) SQL Server 2008
6 11 (1.38%) MySQL
6 11 (1.38%) SQL Server 2012
7 10 (1.26%) Data Warehouse
8 8 (1.01%) Big Data
8 8 (1.01%) Power BI
8 8 (1.01%) RDBMS
9 7 (0.88%) PostgreSQL
9 7 (0.88%) SQL Server Integration Services
10 6 (0.75%) GIS
11 4 (0.50%) Electronic Patient Records
11 4 (0.50%) SQL Server 2014
11 4 (0.50%) SQL Server 2016
11 4 (0.50%) SQL Server 2017
12 3 (0.38%) Hadoop
12 3 (0.38%) NoSQL
Development Applications
1 35 (4.40%) MSI
2 12 (1.51%) JIRA
3 11 (1.38%) Git (software)
4 9 (1.13%) AdminStudio
4 9 (1.13%) Visual Studio
4 9 (1.13%) Visual Studio Team System
5 4 (0.50%) Jenkins
6 3 (0.38%) Maven
6 3 (0.38%) Selenium
7 2 (0.25%) GitLab
7 2 (0.25%) Redmine
7 2 (0.25%) Subversion
8 1 (0.13%) Burp Suite
8 1 (0.13%) CircleCI
8 1 (0.13%) Cucumber
8 1 (0.13%) HP UFT
8 1 (0.13%) SoapUI
8 1 (0.13%) WebDriver
General
1 150 (18.84%) Finance
2 52 (6.53%) Telecoms
3 41 (5.15%) Retail
4 31 (3.89%) Legal
5 30 (3.77%) Manufacturing
6 23 (2.89%) Marketing
7 11 (1.38%) Back Office
8 10 (1.26%) Financial Institution
9 7 (0.88%) Law
9 7 (0.88%) Local Government
10 6 (0.75%) Digital Economy
10 6 (0.75%) Military
11 5 (0.63%) Advertising
11 5 (0.63%) Games
12 4 (0.50%) Aerospace
13 3 (0.38%) Banking
13 3 (0.38%) Billing
14 1 (0.13%) French Language
14 1 (0.13%) German Language
14 1 (0.13%) Publishing
Job Titles
1 155 (19.47%) Service Manager
2 110 (13.82%) Delivery Manager
2 110 (13.82%) Services Delivery Manager
3 83 (10.43%) Analyst
4 81 (10.18%) Architect
5 71 (8.92%) IT Manager
6 53 (6.66%) Consultant
7 40 (5.03%) IT Services Manager
7 40 (5.03%) IT Support
8 36 (4.52%) Network Engineer
9 35 (4.40%) Support Engineer
10 34 (4.27%) Support Analyst
11 30 (3.77%) Security Consultant
11 30 (3.77%) Technical Architect
12 26 (3.27%) Cybersecurity Consultant
12 26 (3.27%) IT Services Delivery Manager
13 23 (2.89%) Project Manager
13 23 (2.89%) Service Analyst
13 23 (2.89%) Solutions Architect
14 19 (2.39%) Administrator
Libraries, Frameworks & Software Standards
1 40 (5.03%) .NET
2 21 (2.64%) Web Services
3 15 (1.88%) HTML
4 12 (1.51%) ASP.NET
4 12 (1.51%) REST
5 10 (1.26%) CSS
5 10 (1.26%) SOAP
6 8 (1.01%) Middleware
7 7 (0.88%) jQuery
8 6 (0.75%) ASP.NET Web API
8 6 (0.75%) JSON
9 5 (0.63%) Ajax
9 5 (0.63%) J2EE
9 5 (0.63%) OpenID
10 4 (0.50%) Apache Camel
10 4 (0.50%) Apache Cordova
10 4 (0.50%) MSMQ
10 4 (0.50%) XML
11 3 (0.38%) React
11 3 (0.38%) Web Services Management
Miscellaneous
1 96 (12.06%) Self-Motivation
2 80 (10.05%) Analytical Skills
3 66 (8.29%) Management Information System
4 65 (8.17%) Data Centre
5 46 (5.78%) Public Cloud
6 35 (4.40%) User Experience
7 33 (4.15%) NHS
8 32 (4.02%) PKI
9 21 (2.64%) Driving Licence
10 18 (2.26%) Hybrid Cloud
11 13 (1.63%) e-Learning
12 10 (1.26%) iPhone
12 10 (1.26%) Mainframe
13 9 (1.13%) Virtual Team
14 8 (1.01%) Enterprise Cloud
14 8 (1.01%) Wiki
15 7 (0.88%) FMCG
15 7 (0.88%) PMI
16 5 (0.63%) EPoS
16 5 (0.63%) FlexPod
Operating Systems
1 140 (17.59%) Windows
2 74 (9.30%) Linux
3 56 (7.04%) Windows Server
4 28 (3.52%) Windows 7
5 24 (3.02%) Windows 10
5 24 (3.02%) Windows Server 2012
6 18 (2.26%) Windows Server 2008
7 17 (2.14%) Android
8 13 (1.63%) Unix
9 8 (1.01%) Windows 8
10 6 (0.75%) zOS
11 5 (0.63%) VMS
12 4 (0.50%) Apple iOS
13 1 (0.13%) CentOS
13 1 (0.13%) Windows NT
Processes & Methodologies
1 346 (43.47%) ITIL
2 153 (19.22%) Project Management
2 153 (19.22%) Service Management
3 151 (18.97%) Agile Software Development
4 139 (17.46%) Problem-Solving
5 94 (11.81%) Continuous Improvement
5 94 (11.81%) ITSM
6 88 (11.06%) Stakeholder Management
7 82 (10.30%) Migration
8 76 (9.55%) Change Management
9 69 (8.67%) TOGAF
10 68 (8.54%) Mentoring
10 68 (8.54%) Presales
11 65 (8.17%) Incident Management
11 65 (8.17%) Information Security
12 52 (6.53%) PRINCE2
13 51 (6.41%) Cybersecurity
14 50 (6.28%) Problem Management
15 49 (6.16%) Service Design
16 47 (5.90%) Technical Architecture
Programming Languages
1 81 (10.18%) SQL
2 28 (3.52%) Java
2 28 (3.52%) PowerShell
3 18 (2.26%) JavaScript
4 15 (1.88%) C#
5 12 (1.51%) C
6 10 (1.26%) Python
7 7 (0.88%) PL/SQL
7 7 (0.88%) Shell Script
8 6 (0.75%) Scala
9 3 (0.38%) Bash Shell
9 3 (0.38%) PHP
10 2 (0.25%) ABAP
10 2 (0.25%) Perl
10 2 (0.25%) RPG
10 2 (0.25%) VB.NET
11 1 (0.13%) Go
11 1 (0.13%) T-SQL
Qualifications
1 124 (15.58%) Degree
2 113 (14.20%) Security Cleared
3 66 (8.29%) SC Cleared
4 46 (5.78%) ITIL Certification
5 45 (5.65%) Cisco Certification
6 37 (4.65%) TOGAF Certification
7 32 (4.02%) AWS Certification
8 31 (3.89%) CCNP
9 25 (3.14%) Master's Degree
10 24 (3.02%) CCNA
11 22 (2.76%) Microsoft Certification
12 19 (2.39%) ISEB
13 18 (2.26%) ITIL Foundation Certificate
14 17 (2.14%) Computer Science Degree
14 17 (2.14%) DV Cleared
15 15 (1.88%) CISSP
15 15 (1.88%) MCSA
16 12 (1.51%) CISM
17 11 (1.38%) CREST Certified
17 11 (1.38%) MCSE
Quality Assurance & Compliance
1 160 (20.10%) SLA
2 34 (4.27%) ISO/IEC 27001
3 32 (4.02%) GDPR
4 26 (3.27%) HMG Security Policy Framework
5 14 (1.76%) PMO
6 13 (1.63%) QA
7 8 (1.01%) COBIT
7 8 (1.01%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 8 (1.01%) PCI DSS
8 6 (0.75%) ISO/IEC 20000
9 3 (0.38%) Data Quality
9 3 (0.38%) ISO 14001
9 3 (0.38%) ISO 9001
10 2 (0.25%) NEBOSH
10 2 (0.25%) NIST
10 2 (0.25%) PSD2
11 1 (0.13%) ISO 22301
11 1 (0.13%) Sarbanes-Oxley
System Software
1 88 (11.06%) Active Directory
2 63 (7.91%) VMware Infrastructure
3 44 (5.53%) Hyper-V
4 36 (4.52%) Microsoft App-V
5 11 (1.38%) VMware ESXi
6 10 (1.26%) vSphere
7 8 (1.01%) Docker
8 6 (0.75%) Virtual Machines
9 4 (0.50%) Firmware
9 4 (0.50%) Virtual Servers
10 3 (0.38%) Virtual Desktop
10 3 (0.38%) VMware NSX
10 3 (0.38%) XenApp
11 2 (0.25%) NFS
11 2 (0.25%) Samba
11 2 (0.25%) Snort
12 1 (0.13%) Oracle RAC
12 1 (0.13%) Postfix
12 1 (0.13%) VMware Server
12 1 (0.13%) XenDesktop
Systems Management
1 32 (4.02%) SCCM
2 26 (3.27%) IBM BigFix
3 10 (1.26%) Kubernetes
3 10 (1.26%) SCOM
4 9 (1.13%) Cisco Prime
4 9 (1.13%) Microsoft Intune
5 8 (1.01%) Nagios
5 8 (1.01%) Tivoli
6 6 (0.75%) SCOrch
7 5 (0.63%) BladeLogic
7 5 (0.63%) Puppet
7 5 (0.63%) vCenter Server
7 5 (0.63%) Xymon
8 4 (0.50%) Netcool
8 4 (0.50%) Oracle Enterprise Manager
8 4 (0.50%) Oracle RMAN
9 3 (0.38%) Ansible
9 3 (0.38%) FortiGate
9 3 (0.38%) Single Sign-On
10 2 (0.25%) CA Spectrum
Vendors
1 177 (22.24%) Microsoft
2 104 (13.07%) VMware
3 77 (9.67%) Cisco
4 56 (7.04%) SAP
5 51 (6.41%) Citrix
6 37 (4.65%) IBM
7 31 (3.89%) HP
8 30 (3.77%) Oracle
9 27 (3.39%) Dell
10 26 (3.27%) Aruba
10 26 (3.27%) SolarWinds
11 25 (3.14%) Juniper
12 21 (2.64%) ServiceNow
13 20 (2.51%) CheckPoint
14 17 (2.14%) Palo Alto
15 15 (1.88%) Google
16 13 (1.63%) Virgin Media
17 12 (1.51%) NetApp
17 12 (1.51%) Remedy
17 12 (1.51%) Sage