Period
to 18 October 2017

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 October 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South East
6 months to
18 Oct 2017
Same period 2016 Same period 2015
Rank 149 94 96
Rank change year-on-year -55 +2 -7
Permanent jobs citing Service Delivery 644 1106 1357
As % of all permanent IT jobs advertised in the South East 2.23% 3.11% 3.22%
As % of the Processes & Methodologies category 2.55% 3.56% 3.72%
Number of salaries quoted 467 878 1136
South East median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £75,000 £68,750 £67,500
England median annual salary £48,000 £47,500 £49,000
% change year-on-year +1.05% -3.06% +1.03%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 25242 31043 36477
As % of all permanent IT jobs advertised in the South East 87.22% 87.29% 86.65%
Number of salaries quoted 20770 25841 29932
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £27,500 £27,500 £26,250
90th Percentile £68,750 £68,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South East.

Salary trend for Service Delivery in the South East

Service Delivery
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Delivery in the South East over the 6 months to 18 October 2017.

Salary histogram for Service Delivery in the South East

Service Delivery
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 18 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -20 347 £48,500 +7.78% 17
Berkshire -24 210 £52,500 +16.67% 5
Hampshire +1 128 £39,000 -17.89% 11
Buckinghamshire +32 113 £45,000 -5.26% 8
Surrey -88 90 £40,000 -15.79% 14
East Sussex +30 32 £50,000 - 2
Oxfordshire -7 26 £55,000 +13.40% 4
Kent +11 24 £45,000 +5.88% 6
West Sussex -84 18 £47,500 - 4
Middlesex -3 3 £50,000 +5.26%
Service Delivery
England

For the 6 months to 18 October 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for Service Delivery.

1 242 (37.58%) ITIL
2 181 (28.11%) Microsoft
3 158 (24.53%) Windows
4 125 (19.41%) Active Directory
5 123 (19.10%) Finance
6 117 (18.17%) SLA
7 110 (17.08%) Service Management
8 104 (16.15%) Project Management
9 97 (15.06%) Cisco
10 87 (13.51%) Microsoft Office
10 87 (13.51%) Windows Server
11 84 (13.04%) VMware
12 81 (12.58%) Degree
13 80 (12.42%) Agile Software Development
14 79 (12.27%) Firewall
15 73 (11.34%) Presales
16 69 (10.71%) Security Cleared
17 67 (10.40%) Mentoring
18 62 (9.63%) SQL
18 62 (9.63%) Problem Management
19 61 (9.47%) Continuous Improvement
20 60 (9.32%) Data Centre
20 60 (9.32%) MS Exchange
21 55 (8.54%) CRM
21 55 (8.54%) SQL Server
21 55 (8.54%) WAN
22 54 (8.39%) Cisco Certification
22 54 (8.39%) Time Management
23 53 (8.23%) PRINCE2
24 52 (8.07%) Windows Server 2008

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (9.32%) MS Exchange
2 32 (4.97%) IIS
3 24 (3.73%) Skype for Business
4 23 (3.57%) Exchange Server 2010
4 23 (3.57%) SharePoint
5 21 (3.26%) Exchange Server 2013
6 16 (2.48%) Exchange Server 2007
7 13 (2.02%) SharePoint 2010
8 7 (1.09%) SharePoint 2013
9 6 (0.93%) BizTalk Server
10 4 (0.62%) Confluence
10 4 (0.62%) IBM Domino
10 4 (0.62%) IBM Notes
11 3 (0.47%) Blackberry Enterprise Server
11 3 (0.47%) Exchange Server 2003
11 3 (0.47%) WebSphere
12 2 (0.31%) IBM HTTP Server
12 2 (0.31%) MQSeries
12 2 (0.31%) Oracle HTTP Server
13 1 (0.16%) Documentum
Applications
1 87 (13.51%) Microsoft Office
2 22 (3.42%) Microsoft Project
3 19 (2.95%) Microsoft Excel
4 9 (1.40%) MS Visio
5 7 (1.09%) Microsoft PowerPoint
Business Applications
1 13 (2.02%) Dynamics CRM
2 6 (0.93%) Dynamics AX
3 3 (0.47%) SAP S/4HANA
4 2 (0.31%) BusinessWorks
4 2 (0.31%) OPENHousing
4 2 (0.31%) Remedy ITSM
5 1 (0.16%) Aareon QL
5 1 (0.16%) Dynamics NAV
5 1 (0.16%) Kypera Housing
5 1 (0.16%) MIS ActiveH
5 1 (0.16%) Northgate Housing
5 1 (0.16%) Orchard Housing
5 1 (0.16%) SAP CO
5 1 (0.16%) SAP FI
5 1 (0.16%) SAP FI/CO
5 1 (0.16%) SAP HR
5 1 (0.16%) SAP MM
5 1 (0.16%) SAP PP
5 1 (0.16%) SAP SD
5 1 (0.16%) SAP WM
Cloud Services
1 52 (8.07%) Microsoft Azure
2 44 (6.83%) Office 365
3 26 (4.04%) SaaS
4 17 (2.64%) Amazon AWS
5 14 (2.17%) IaaS
6 12 (1.86%) Dynamics 365
6 12 (1.86%) PaaS
7 8 (1.24%) Cloud Computing
8 3 (0.47%) AWS CloudFormation
8 3 (0.47%) Virtual Private Cloud
9 2 (0.31%) GitHub
9 2 (0.31%) Mimecast
9 2 (0.31%) Serverless
9 2 (0.31%) SuccessFactors
10 1 (0.16%) Amazon EC2
10 1 (0.16%) Amazon S3
10 1 (0.16%) Azure Active Directory
10 1 (0.16%) OneDrive
10 1 (0.16%) OpenDNS
Communications & Networking
1 79 (12.27%) Firewall
2 55 (8.54%) WAN
3 47 (7.30%) VPN
4 40 (6.21%) LAN
5 39 (6.06%) TCP/IP
6 38 (5.90%) SSL
7 37 (5.75%) VoIP
8 35 (5.43%) MPLS
9 31 (4.81%) Ethernet
10 28 (4.35%) Cisco ASA
10 28 (4.35%) DNS
11 26 (4.04%) Wireless
12 22 (3.42%) DHCP
12 22 (3.42%) Remote Desktop
13 20 (3.11%) BGP
14 18 (2.80%) Cisco Nexus
15 17 (2.64%) OSPF
15 17 (2.64%) VLAN
16 16 (2.48%) Internet
17 15 (2.33%) SNMP
Database & Business Intelligence
1 55 (8.54%) SQL Server
2 16 (2.48%) SQL Server Integration Services
3 14 (2.17%) SQL Server Reporting Services
4 12 (1.86%) SQL Server Analysis Services
5 7 (1.09%) Big Data
6 6 (0.93%) Data Mining
6 6 (0.93%) PostgreSQL
7 5 (0.78%) Relational Database
8 3 (0.47%) Apache Cassandra
8 3 (0.47%) Data Warehouse
8 3 (0.47%) DB2
8 3 (0.47%) MySQL
8 3 (0.47%) SQL Server 2008
9 1 (0.16%) Amazon RDS
9 1 (0.16%) BusinessObjects Business Intelligence
9 1 (0.16%) Crystal Reports
9 1 (0.16%) Endeca
9 1 (0.16%) Hadoop
9 1 (0.16%) Power BI
9 1 (0.16%) SAP HANA
Development Applications
1 10 (1.55%) Git (software)
2 6 (0.93%) Bitbucket
2 6 (0.93%) JIRA
3 4 (0.62%) Team Foundation Server
4 3 (0.47%) Redmine
4 3 (0.47%) Visual Studio
5 2 (0.31%) Jenkins
5 2 (0.31%) MSTest
5 2 (0.31%) SonarQube
5 2 (0.31%) Sonatype Nexus
5 2 (0.31%) Vagrant
6 1 (0.16%) Bugzilla
6 1 (0.16%) ClearQuest
6 1 (0.16%) GitLab
6 1 (0.16%) Mercurial
General
1 123 (19.10%) Finance
2 43 (6.68%) Telecoms
3 40 (6.21%) Retail
4 22 (3.42%) Marketing
5 20 (3.11%) Publishing
6 19 (2.95%) Automotive
6 19 (2.95%) Legal
7 13 (2.02%) Billing
8 9 (1.40%) Digital Economy
8 9 (1.40%) Manufacturing
9 8 (1.24%) Financial Institution
10 6 (0.93%) Advertising
10 6 (0.93%) Banking
10 6 (0.93%) French Language
10 6 (0.93%) German Language
10 6 (0.93%) Italian Language
10 6 (0.93%) Portuguese Language
10 6 (0.93%) Spanish Language
11 5 (0.78%) Back Office
11 5 (0.78%) Electronics
Job Titles
1 120 (18.63%) Service Manager
2 82 (12.73%) Delivery Manager
3 81 (12.58%) Services Delivery Manager
4 70 (10.87%) Analyst
5 58 (9.01%) Consultant
6 51 (7.92%) Support Analyst
7 38 (5.90%) Architect
8 28 (4.35%) IT Manager
9 26 (4.04%) Technical Consultant
10 25 (3.88%) Project Manager
11 20 (3.11%) IT Support
11 20 (3.11%) Support Engineer
12 19 (2.95%) 2nd Line Support
12 19 (2.95%) IT Services Manager
12 19 (2.95%) Operations Manager
12 19 (2.95%) Team Leader
13 18 (2.80%) Developer
13 18 (2.80%) ITIL Manager
13 18 (2.80%) Service Desk Manager
14 16 (2.48%) Data Architect
Libraries, Frameworks & Software Standards
1 47 (7.30%) .NET
2 12 (1.86%) XML
3 11 (1.71%) Web Services
4 9 (1.40%) CSS
5 8 (1.24%) HTML
6 6 (0.93%) Celery
6 6 (0.93%) Django
6 6 (0.93%) jQuery
6 6 (0.93%) RabbitMQ
6 6 (0.93%) Twitter Bootstrap
7 5 (0.78%) JSON
8 4 (0.62%) ASP.NET
8 4 (0.62%) REST
8 4 (0.62%) Sensu
8 4 (0.62%) Silverlight
8 4 (0.62%) SOAP
8 4 (0.62%) Velocity
8 4 (0.62%) XPages
9 3 (0.47%) ASP.NET Web API
9 3 (0.47%) RFC 2547
Miscellaneous
1 60 (9.32%) Data Centre
2 51 (7.92%) Management Information System
3 40 (6.21%) Analytical Skills
4 36 (5.59%) Clustering
5 18 (2.80%) Driving Licence
6 17 (2.64%) Replication
7 16 (2.48%) CCTV
8 13 (2.02%) Computer Science
9 12 (1.86%) User Experience
10 11 (1.71%) iPad
11 9 (1.40%) FlexPod
11 9 (1.40%) Virtual Team
12 8 (1.24%) Hybrid Cloud
12 8 (1.24%) PKI
13 7 (1.09%) Fat Client
13 7 (1.09%) NHS
13 7 (1.09%) Thin Client
14 6 (0.93%) CMDB
14 6 (0.93%) Hedge funds
15 5 (0.78%) Video Conferencing
Operating Systems
1 158 (24.53%) Windows
2 87 (13.51%) Windows Server
3 52 (8.07%) Windows Server 2008
4 49 (7.61%) Linux
5 39 (6.06%) Windows Server 2012
6 34 (5.28%) Windows 7
7 33 (5.12%) Windows 10
8 24 (3.73%) Windows Server 2003
9 19 (2.95%) Unix
10 7 (1.09%) Android
10 7 (1.09%) CentOS
11 6 (0.93%) Apple iOS
11 6 (0.93%) Windows XP
12 5 (0.78%) Red Hat Enterprise Linux
13 4 (0.62%) Ubuntu
13 4 (0.62%) Windows Mobile
14 3 (0.47%) Mac OS X
14 3 (0.47%) Solaris
14 3 (0.47%) Windows 8
15 1 (0.16%) VMS
Processes & Methodologies
1 242 (37.58%) ITIL
2 110 (17.08%) Service Management
3 104 (16.15%) Project Management
4 80 (12.42%) Agile Software Development
5 73 (11.34%) Presales
6 67 (10.40%) Mentoring
7 62 (9.63%) Problem Management
8 61 (9.47%) Continuous Improvement
9 55 (8.54%) CRM
10 54 (8.39%) Time Management
11 53 (8.23%) PRINCE2
12 51 (7.92%) Incident Management
13 49 (7.61%) Change Management
13 49 (7.61%) Migration
14 48 (7.45%) ITSM
15 46 (7.14%) Release Management
15 46 (7.14%) Stakeholder Management
16 45 (6.99%) Coaching
17 44 (6.83%) Line Management
18 43 (6.68%) Service Delivery Management
Programming Languages
1 62 (9.63%) SQL
2 42 (6.52%) Java
3 37 (5.75%) PowerShell
4 30 (4.66%) C#
5 18 (2.80%) Python
6 13 (2.02%) RPG
7 8 (1.24%) C++
8 7 (1.09%) Bash Shell
8 7 (1.09%) T-SQL
9 6 (0.93%) C
9 6 (0.93%) Shell Script
10 5 (0.78%) JavaScript
10 5 (0.78%) Korn
10 5 (0.78%) PL/SQL
11 4 (0.62%) Perl
12 2 (0.31%) AWK
12 2 (0.31%) sed
13 1 (0.16%) Go
13 1 (0.16%) R
13 1 (0.16%) Ruby
Qualifications
1 81 (12.58%) Degree
2 69 (10.71%) Security Cleared
3 54 (8.39%) Cisco Certification
4 50 (7.76%) Microsoft Certification
5 49 (7.61%) SC Cleared
6 41 (6.37%) MCSE
7 30 (4.66%) CCNA
8 28 (4.35%) CCNP
8 28 (4.35%) MCP
9 21 (3.26%) ITIL Certification
10 19 (2.95%) CCIE
10 19 (2.95%) CISSP
10 19 (2.95%) DV Cleared
11 15 (2.33%) ITIL Foundation Certificate
12 14 (2.17%) MCITP
12 14 (2.17%) VERITAS Certified Professional (VCP)
12 14 (2.17%) VMware Certified Professional (VCP)
13 12 (1.86%) PMP
14 10 (1.55%) CISM
14 10 (1.55%) PMI Certification
Quality Assurance & Compliance
1 117 (18.17%) SLA
2 27 (4.19%) ISO/IEC 27001
3 25 (3.88%) QA
4 11 (1.71%) PMO
5 10 (1.55%) COBIT
5 10 (1.55%) ISO 9001
6 9 (1.40%) PCI DSS
7 8 (1.24%) HMG Security Policy Framework
8 7 (1.09%) ISO 22301
9 6 (0.93%) ISO/IEC 20000
10 4 (0.62%) 21 CFR Part 11
11 2 (0.31%) Data Quality
11 2 (0.31%) ISO 14001
11 2 (0.31%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.16%) GDPR
12 1 (0.16%) SSAE 16
System Software
1 125 (19.41%) Active Directory
2 51 (7.92%) VMware Infrastructure
3 34 (5.28%) Hyper-V
4 16 (2.48%) Terminal Services
5 9 (1.40%) VMware ESXi
6 7 (1.09%) Microsoft App-V
7 5 (0.78%) Docker
8 4 (0.62%) BitLocker
9 3 (0.47%) NFS
9 3 (0.47%) Samba
9 3 (0.47%) Virtual Desktop
9 3 (0.47%) VMware NSX
9 3 (0.47%) vSphere
10 2 (0.31%) Oracle RAC
10 2 (0.31%) Tivoli Directory Server
10 2 (0.31%) VMware Server
11 1 (0.16%) Forefront TMG
11 1 (0.16%) Microsoft Virtual Server
11 1 (0.16%) Virtual Servers
Systems Management
1 22 (3.42%) SCCM
2 21 (3.26%) Backup Exec
3 20 (3.11%) vCenter Server
4 18 (2.80%) WSUS
5 10 (1.55%) Cisco Prime
6 9 (1.40%) Nagios
7 8 (1.24%) Ansible
7 8 (1.24%) Opscode Chef
7 8 (1.24%) Puppet
8 7 (1.09%) SCOM
8 7 (1.09%) Symantec Endpoint Protection
9 6 (0.93%) SCDPM
9 6 (0.93%) SCVMM
10 5 (0.78%) HP SIM
10 5 (0.78%) NetBackup
10 5 (0.78%) Norton AntiVirus
10 5 (0.78%) Terraform
11 4 (0.62%) Icinga
11 4 (0.62%) Prometheus
11 4 (0.62%) ZABBIX
Vendors
1 181 (28.11%) Microsoft
2 97 (15.06%) Cisco
3 84 (13.04%) VMware
4 41 (6.37%) HP
5 39 (6.06%) Juniper
6 35 (5.43%) Citrix
7 30 (4.66%) F5
8 29 (4.50%) SolarWinds
9 25 (3.88%) Dell
10 24 (3.73%) Symantec
11 23 (3.57%) CheckPoint
12 21 (3.26%) Veeam
13 17 (2.64%) NetApp
13 17 (2.64%) SonicWALL
14 14 (2.17%) Draytek
14 14 (2.17%) Oracle
14 14 (2.17%) ProCurve
14 14 (2.17%) Veritas
14 14 (2.17%) WatchGuard
14 14 (2.17%) ZyXEL