Period
to 20 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Staffordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Staffordshire
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 30 63 43
Rank change year-on-year +33 -20 +41
Permanent jobs citing SLA 47 17 65
As % of all permanent IT jobs advertised in Staffordshire 7.76% 2.31% 5.39%
As % of the Quality Assurance & Compliance category 43.93% 15.74% 30.23%
Number of salaries quoted 44 15 25
Staffordshire median annual salary £21,000 £32,500 £24,000
Median salary % change year-on-year -35.38% +35.42% -11.93%
10th Percentile £19,500 £18,750 £20,500
90th Percentile £34,625 £40,500 £36,900
West Midlands median annual salary £32,500 £37,500 £35,000
% change year-on-year -13.33% +7.14% -6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Staffordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Staffordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 107 108 215
As % of all permanent IT jobs advertised in Staffordshire 17.66% 14.67% 17.84%
Number of salaries quoted 94 70 154
Staffordshire median annual salary £34,000 £42,500 £36,250
Median salary % change year-on-year -20.00% +17.24% -9.38%
10th Percentile £19,500 £22,500 £21,250
90th Percentile £50,000 £58,750 £62,500
West Midlands median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

SLA
Job Vacancy Trend in Staffordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for SLA in Staffordshire

SLA
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Staffordshire.

Salary trend for SLA in Staffordshire

SLA
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing SLA in Staffordshire over the 6 months to 20 November 2019.

Salary histogram for SLA in Staffordshire

SLA
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Staffordshire region over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth +6 29 £21,000 -6.67% 7
Lichfield - 10 £21,000 -
Stoke-on-Trent +16 3 £33,000 -5.71% 1
SLA
West Midlands

For the 6 months to 20 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region with a requirement for SLA.

1 26 (55.32%) Windows
1 26 (55.32%) Microsoft
2 25 (53.19%) Microsoft Office
3 18 (38.30%) Active Directory
4 15 (31.91%) MS Exchange
4 15 (31.91%) LAN
4 15 (31.91%) WAN
4 15 (31.91%) DHCP
4 15 (31.91%) TCP/IP
4 15 (31.91%) DNS
4 15 (31.91%) VMware
4 15 (31.91%) VMware Infrastructure
4 15 (31.91%) Windows Server 2008
4 15 (31.91%) Hyper-V
4 15 (31.91%) Exchange Server 2010
4 15 (31.91%) Office 365
4 15 (31.91%) Exchange Server 2013
4 15 (31.91%) Windows Server
5 13 (27.66%) Windows Server 2012
5 13 (27.66%) XenApp
5 13 (27.66%) XenDesktop
5 13 (27.66%) Veeam
5 13 (27.66%) Backup Exec
5 13 (27.66%) Symantec
5 13 (27.66%) Citrix
5 13 (27.66%) SQL
6 11 (23.40%) Problem-Solving
7 9 (19.15%) SQL Server
8 8 (17.02%) Ticket Management
9 7 (14.89%) Analytical Skills

SLA
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (31.91%) Exchange Server 2010
1 15 (31.91%) Exchange Server 2013
1 15 (31.91%) MS Exchange
Applications
1 25 (53.19%) Microsoft Office
2 4 (8.51%) Microsoft Excel
3 1 (2.13%) Microsoft PowerPoint
3 1 (2.13%) MS Visio
Business Applications
1 1 (2.13%) Sentinel
Cloud Services
1 15 (31.91%) Office 365
2 2 (4.26%) Azure
Communications & Networking
1 15 (31.91%) DHCP
1 15 (31.91%) DNS
1 15 (31.91%) LAN
1 15 (31.91%) TCP/IP
1 15 (31.91%) WAN
2 2 (4.26%) Firewall
2 2 (4.26%) VLAN
Database & Business Intelligence
1 9 (19.15%) SQL Server
2 4 (8.51%) Qlik Sense
3 1 (2.13%) Oracle Database
3 1 (2.13%) SQL Server 2000
3 1 (2.13%) SQL Server Integration Services
General
1 7 (14.89%) Pharmaceutical
2 1 (2.13%) Advertising
2 1 (2.13%) Finance
2 1 (2.13%) Retail
2 1 (2.13%) Telecoms
Job Titles
1 21 (44.68%) Analyst
2 18 (38.30%) Support Analyst
3 11 (23.40%) Applications Support
4 10 (21.28%) 1st Line Support
5 8 (17.02%) Data Analyst
6 7 (14.89%) Applications Specialist
6 7 (14.89%) Applications Support Specialist
6 7 (14.89%) Support Specialist
7 4 (8.51%) Applications Support Analyst
7 4 (8.51%) ERP Manager
7 4 (8.51%) Platform Manager
7 4 (8.51%) SQL Analyst
7 4 (8.51%) SQL Data Analyst
7 4 (8.51%) SQL Support Analyst
7 4 (8.51%) Systems Manager
8 3 (6.38%) 2nd Line Engineer
8 3 (6.38%) IT Support
9 2 (4.26%) 1st Line Support Analyst
9 2 (4.26%) IT Analyst
9 2 (4.26%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 4 (8.51%) Web Services
Miscellaneous
1 7 (14.89%) Analytical Skills
2 5 (10.64%) Management Information System
3 2 (4.26%) Self-Motivation
4 1 (2.13%) CCTV
4 1 (2.13%) User Experience
Operating Systems
1 26 (55.32%) Windows
2 15 (31.91%) Windows Server
2 15 (31.91%) Windows Server 2008
3 13 (27.66%) Windows Server 2012
4 5 (10.64%) Windows 7
5 1 (2.13%) Windows Server 2003
5 1 (2.13%) Windows Vista
5 1 (2.13%) Windows XP
Processes & Methodologies
1 11 (23.40%) Problem-Solving
2 8 (17.02%) Ticket Management
3 7 (14.89%) Active Listening
4 6 (12.77%) Continuous Improvement
4 6 (12.77%) Service Delivery
5 5 (10.64%) Data Protection
6 4 (8.51%) Change Control
6 4 (8.51%) ERP
6 4 (8.51%) IT Strategy
6 4 (8.51%) Process Improvement
7 2 (4.26%) Infrastructure Engineering
7 2 (4.26%) ITIL
7 2 (4.26%) Supplier Management
8 1 (2.13%) Business Intelligence
8 1 (2.13%) Incident Management
8 1 (2.13%) Logistics
8 1 (2.13%) Preventative Maintenance
Programming Languages
1 13 (27.66%) SQL
Qualifications
1 4 (8.51%) Microsoft Certification
2 3 (6.38%) Degree
2 3 (6.38%) HND
2 3 (6.38%) MCP
2 3 (6.38%) MCTS
3 2 (4.26%) CCNA
3 2 (4.26%) CCNP
3 2 (4.26%) Cisco Certification
3 2 (4.26%) Network+ Certification
4 1 (2.13%) HNC
4 1 (2.13%) ITIL Certification
4 1 (2.13%) MCDBA
4 1 (2.13%) MCSA
4 1 (2.13%) MCSE
Quality Assurance & Compliance
1 1 (2.13%) ISO 9001
1 1 (2.13%) ISO/IEC 27001
System Software
1 18 (38.30%) Active Directory
2 15 (31.91%) Hyper-V
2 15 (31.91%) VMware Infrastructure
3 13 (27.66%) XenApp
3 13 (27.66%) XenDesktop
Systems Management
1 13 (27.66%) Backup Exec
Vendors
1 26 (55.32%) Microsoft
2 15 (31.91%) VMware
3 13 (27.66%) Citrix
3 13 (27.66%) Symantec
3 13 (27.66%) Veeam
4 4 (8.51%) Sage
5 2 (4.26%) Cisco
5 2 (4.26%) SonicWALL
5 2 (4.26%) WatchGuard
6 1 (2.13%) Avaya
6 1 (2.13%) BT
6 1 (2.13%) Facebook
6 1 (2.13%) Instagram
6 1 (2.13%) NICE Systems
6 1 (2.13%) Oracle
6 1 (2.13%) Twitter