Period
to 18 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Staffordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 June 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Staffordshire
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 38 46 40
Rank change year-on-year +8 -6 +57
Permanent jobs citing SLA 39 42 53
As % of all permanent IT jobs advertised in Staffordshire 5.26% 4.48% 5.58%
As % of the Quality Assurance & Compliance category 41.94% 28.77% 33.54%
Number of salaries quoted 31 36 47
Staffordshire median annual salary £20,000 £36,500 £29,000
Median salary % change year-on-year -45.21% +25.86% -9.38%
10th Percentile £16,645 £18,750 £19,000
90th Percentile £42,500 £55,375 £38,750
West Midlands median annual salary £35,020 £36,000 £34,375
% change year-on-year -2.72% +4.73% -1.79%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Staffordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Staffordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 93 146 158
As % of all permanent IT jobs advertised in Staffordshire 12.55% 15.57% 16.65%
Number of salaries quoted 68 77 117
Staffordshire median annual salary £30,000 £37,500 £35,000
Median salary % change year-on-year -20.00% +7.14% -
10th Percentile £18,750 £20,100 £20,622
90th Percentile £50,000 £61,250 £67,500
West Midlands median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% -

SLA
Job Vacancy Trend in Staffordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for SLA in Staffordshire

SLA
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Staffordshire.

Salary trend for SLA in Staffordshire

SLA
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing SLA in Staffordshire over the 6 months to 18 June 2019.

Salary histogram for SLA in Staffordshire

SLA
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Staffordshire region over the 6 months to 18 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Burton-upon-Trent +18 18 £17,473 -
Tamworth -12 9 £19,500 -51.25% 1
Lichfield - 4 £21,000 - 1
Stafford +3 2 £22,250 -40.67% 1
Stoke-on-Trent +3 2 £38,750 -26.89%
Cannock +3 2 £32,500 -8.45%
Leek - 1 £43,500 -
SLA
West Midlands

For the 6 months to 18 June 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region with a requirement for SLA.

1 22 (56.41%) Microsoft Office
1 22 (56.41%) Microsoft
2 18 (46.15%) Games
3 14 (35.90%) Service Delivery
4 13 (33.33%) Self-Motivation
5 11 (28.21%) Windows
6 10 (25.64%) Problem-Solving
7 9 (23.08%) Retail
8 8 (20.51%) Mobile Games
8 8 (20.51%) SQL
9 7 (17.95%) ITIL
9 7 (17.95%) ISO 9001
10 6 (15.38%) C#
10 6 (15.38%) Line Management
10 6 (15.38%) Analytical Skills
11 5 (12.82%) Windows 8
11 5 (12.82%) Hyper-V
11 5 (12.82%) Windows 7
11 5 (12.82%) Office 365
11 5 (12.82%) VMware
11 5 (12.82%) MS Exchange
11 5 (12.82%) TCP/IP
11 5 (12.82%) Citrix
12 4 (10.26%) Active Directory
12 4 (10.26%) Windows Server
13 3 (7.69%) User Experience
13 3 (7.69%) Windows Server 2012
13 3 (7.69%) Exchange Server 2013
13 3 (7.69%) Continuous Improvement
13 3 (7.69%) Exchange Server 2010

SLA
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.82%) MS Exchange
2 3 (7.69%) Exchange Server 2010
2 3 (7.69%) Exchange Server 2013
3 2 (5.13%) CMS
4 1 (2.56%) IIS
Applications
1 22 (56.41%) Microsoft Office
Business Applications
1 2 (5.13%) Dynamics CRM
Cloud Services
1 5 (12.82%) Office 365
2 2 (5.13%) G Suite
3 1 (2.56%) Power Platform
Communications & Networking
1 5 (12.82%) TCP/IP
2 3 (7.69%) DHCP
2 3 (7.69%) DNS
2 3 (7.69%) LAN
2 3 (7.69%) WAN
3 2 (5.13%) ADSL
3 2 (5.13%) Internet
Database & Business Intelligence
1 1 (2.56%) Power BI
1 1 (2.56%) SQL Server
1 1 (2.56%) SQL Server Integration Services
1 1 (2.56%) SQL Server Reporting Services
Development Applications
1 1 (2.56%) Jenkins
1 1 (2.56%) JIRA
General
1 18 (46.15%) Games
2 9 (23.08%) Retail
3 2 (5.13%) Marketing
4 1 (2.56%) Advertising
4 1 (2.56%) Finance
Job Titles
1 11 (28.21%) Analyst
2 9 (23.08%) 2nd Line Support
2 9 (23.08%) Support Analyst
3 6 (15.38%) 1st Line Support
4 5 (12.82%) 1st Line Support Analyst
5 3 (7.69%) 2nd Line Engineer
5 3 (7.69%) Support Engineer
6 2 (5.13%) Digital Project Manager
6 2 (5.13%) Linux Engineer
6 2 (5.13%) Operations Engineer
6 2 (5.13%) Project Manager
6 2 (5.13%) Remote Support Engineer
6 2 (5.13%) Service Manager
7 1 (2.56%) IT Analyst
7 1 (2.56%) IT Engineer
7 1 (2.56%) Linux Scripter
7 1 (2.56%) Linux Support Engineer
7 1 (2.56%) SQL Support Analyst
7 1 (2.56%) Telephony Analyst
7 1 (2.56%) Windows Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET
Miscellaneous
1 13 (33.33%) Self-Motivation
2 8 (20.51%) Mobile Games
3 6 (15.38%) Analytical Skills
4 3 (7.69%) User Experience
5 2 (5.13%) Driving Licence
5 2 (5.13%) Mobile App
6 1 (2.56%) Algorithms
6 1 (2.56%) Data Centre
Operating Systems
1 11 (28.21%) Windows
2 5 (12.82%) Windows 7
2 5 (12.82%) Windows 8
3 4 (10.26%) Windows Server
4 3 (7.69%) Windows Server 2008
4 3 (7.69%) Windows Server 2012
5 2 (5.13%) Linux
6 1 (2.56%) CentOS
6 1 (2.56%) Red Hat Enterprise Linux
6 1 (2.56%) Unix
Processes & Methodologies
1 14 (35.90%) Service Delivery
2 10 (25.64%) Problem-Solving
3 7 (17.95%) ITIL
4 6 (15.38%) Line Management
5 3 (7.69%) Continuous Improvement
6 2 (5.13%) Agile Software Development
6 2 (5.13%) Analytics
6 2 (5.13%) Computer Science
6 2 (5.13%) CRM
6 2 (5.13%) E-Commerce
6 2 (5.13%) Online Marketing
6 2 (5.13%) Process Improvement
6 2 (5.13%) Progressive Web App
6 2 (5.13%) Project Management
6 2 (5.13%) Supplier Management
6 2 (5.13%) Test Scripting
7 1 (2.56%) Collaborative Working
7 1 (2.56%) Decision-Making
7 1 (2.56%) Server Building
7 1 (2.56%) Software Delivery
Programming Languages
1 8 (20.51%) SQL
2 6 (15.38%) C#
3 1 (2.56%) AWK
3 1 (2.56%) Bash Shell
3 1 (2.56%) Groovy
3 1 (2.56%) Perl
3 1 (2.56%) PHP
3 1 (2.56%) PowerShell
3 1 (2.56%) T-SQL
Qualifications
1 2 (5.13%) Degree
2 1 (2.56%) ITIL Certification
Quality Assurance & Compliance
1 7 (17.95%) ISO 9001
2 1 (2.56%) ISO/IEC 27001
System Software
1 5 (12.82%) Hyper-V
2 4 (10.26%) Active Directory
3 3 (7.69%) VMware Infrastructure
3 3 (7.69%) XenApp
3 3 (7.69%) XenDesktop
4 1 (2.56%) Microsoft App-V
Systems Management
1 3 (7.69%) Backup Exec
Vendors
1 22 (56.41%) Microsoft
2 5 (12.82%) Citrix
2 5 (12.82%) VMware
3 3 (7.69%) Google
3 3 (7.69%) Symantec
3 3 (7.69%) Veeam
4 2 (5.13%) AVG
4 2 (5.13%) Kaseya
4 2 (5.13%) Sophos
5 1 (2.56%) Avaya
5 1 (2.56%) BT
5 1 (2.56%) Facebook
5 1 (2.56%) Instagram
5 1 (2.56%) NICE Systems
5 1 (2.56%) Red Hat
5 1 (2.56%) Remedy
5 1 (2.56%) Twitter