Period
to 21 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Staffordshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Staffordshire
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 36 46 93
Rank change year-on-year +10 +47 -13
Permanent jobs citing SLA 52 43 13
As % of all permanent IT jobs advertised in Staffordshire 5.86% 4.73% 1.02%
As % of the Quality Assurance & Compliance category 37.96% 29.66% 12.62%
Number of salaries quoted 47 39 11
Staffordshire median annual salary £35,000 £32,500 £32,500
Median salary % change year-on-year +7.69% - +44.44%
10th Percentile £18,750 £19,000 £22,750
90th Percentile £55,250 £40,200 £58,750
West Midlands median annual salary £35,750 £36,250 £37,000
% change year-on-year -1.38% -2.03% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Staffordshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Staffordshire
Permanent vacancies with a requirement for quality assurance or compliance skills 137 145 103
As % of all permanent IT jobs advertised in Staffordshire 15.45% 15.95% 8.05%
Number of salaries quoted 90 102 82
Staffordshire median annual salary £35,642 £35,000 £43,750
Median salary % change year-on-year +1.84% -20.00% +20.69%
10th Percentile £18,750 £20,152 £25,000
90th Percentile £61,250 £67,500 £71,250
West Midlands median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

SLA
Job Vacancy Trend in Staffordshire

Job postings citing SLA as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for SLA in Staffordshire

SLA
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Staffordshire.

Salary trend for SLA in Staffordshire

SLA
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing SLA in Staffordshire over the 6 months to 21 May 2018.

Salary histogram for SLA in Staffordshire

SLA
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Staffordshire region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth +10 32 £22,000 +10.00%
Cannock - 5 £35,500 -
Stoke-on-Trent +6 3 £53,000 +128.45% 2
Burton-upon-Trent -12 3 - - 1
Stafford +14 1 £37,500 +15.38%
SLA
West Midlands

For the 6 months to 21 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region with a requirement for SLA.

1 34 (65.38%) Microsoft
2 30 (57.69%) Windows
3 27 (51.92%) ITIL
4 24 (46.15%) SQL
5 19 (36.54%) Microsoft Office
6 16 (30.77%) Windows 7
7 14 (26.92%) SQL Server
7 14 (26.92%) C#
8 12 (23.08%) Retail
8 12 (23.08%) Supplier Management
9 11 (21.15%) Degree
10 10 (19.23%) PRINCE2
10 10 (19.23%) Project Management
10 10 (19.23%) Continuous Improvement
10 10 (19.23%) Windows 8
10 10 (19.23%) Problem-Solving
11 9 (17.31%) Ticket Management
12 8 (15.38%) Microsoft PowerPoint
12 8 (15.38%) LAN
13 7 (13.46%) WAN
13 7 (13.46%) Microsoft Excel
13 7 (13.46%) Disaster Recovery
13 7 (13.46%) Time Management
14 6 (11.54%) Active Directory
14 6 (11.54%) Data Centre
15 5 (9.62%) Data Centre Operations
15 5 (9.62%) Windows Server 2012
15 5 (9.62%) ITIL Foundation Certificate
15 5 (9.62%) Windows Server
15 5 (9.62%) SQL Server 2000

SLA
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.92%) Confluence
1 1 (1.92%) IIS
1 1 (1.92%) MS Exchange
Applications
1 19 (36.54%) Microsoft Office
2 8 (15.38%) Microsoft PowerPoint
3 7 (13.46%) Microsoft Excel
4 4 (7.69%) MS Visio
Communications & Networking
1 8 (15.38%) LAN
2 7 (13.46%) WAN
3 5 (9.62%) Firewall
4 1 (1.92%) HTTPS
4 1 (1.92%) PBX
4 1 (1.92%) SMS
4 1 (1.92%) TCP/IP
4 1 (1.92%) VoIP
4 1 (1.92%) Wi-Fi
Database & Business Intelligence
1 14 (26.92%) SQL Server
2 5 (9.62%) SQL Server 2000
3 1 (1.92%) SQL Server 2005
3 1 (1.92%) SQL Server 2008
3 1 (1.92%) SQL Server 2012
3 1 (1.92%) SQL Server 2016
Development Applications
1 1 (1.92%) Bitbucket
1 1 (1.92%) Git (software)
1 1 (1.92%) JIRA
1 1 (1.92%) TeamCity
1 1 (1.92%) Visual Studio
General
1 12 (23.08%) Retail
2 5 (9.62%) Finance
2 5 (9.62%) Legal
3 3 (5.77%) Games
3 3 (5.77%) Manufacturing
Job Titles
1 26 (50.00%) Analyst
2 19 (36.54%) Support Analyst
3 14 (26.92%) IT Manager
4 12 (23.08%) Data Analyst
5 10 (19.23%) IT Services Manager
5 10 (19.23%) Service Manager
6 9 (17.31%) Service Desk Manager
7 8 (15.38%) 2nd Line Support
7 8 (15.38%) IT Analyst
7 8 (15.38%) IT Support
7 8 (15.38%) IT Support Analyst
8 7 (13.46%) 2nd Line Support Analyst
9 5 (9.62%) Data Centre Analyst
9 5 (9.62%) Data Centre Operations Analyst
9 5 (9.62%) Operations Analyst
10 4 (7.69%) 1st Line Support
10 4 (7.69%) Developer
10 4 (7.69%) Service Analyst
11 3 (5.77%) Security Specialist
11 3 (5.77%) Support Specialist
Libraries, Frameworks & Software Standards
1 4 (7.69%) .NET
2 3 (5.77%) ASP.NET
2 3 (5.77%) CSS
2 3 (5.77%) HTML
2 3 (5.77%) JSON
2 3 (5.77%) REST
2 3 (5.77%) SOAP
3 2 (3.85%) ASP.NET MVC
3 2 (3.85%) Web Services
3 2 (3.85%) XML
4 1 (1.92%) LINQ
4 1 (1.92%) OAuth
4 1 (1.92%) WinForms
Miscellaneous
1 6 (11.54%) Data Centre
2 5 (9.62%) Management Information System
3 1 (1.92%) Analytical Skills
3 1 (1.92%) FMCG
3 1 (1.92%) Self-Motivation
3 1 (1.92%) Social Media
Operating Systems
1 30 (57.69%) Windows
2 16 (30.77%) Windows 7
3 10 (19.23%) Windows 8
4 5 (9.62%) Windows Server
4 5 (9.62%) Windows Server 2012
4 5 (9.62%) Windows Vista
4 5 (9.62%) Windows XP
5 4 (7.69%) Windows Server 2003
6 1 (1.92%) Android
6 1 (1.92%) Apple iOS
6 1 (1.92%) Linux
6 1 (1.92%) Red Hat Enterprise Linux
6 1 (1.92%) Solaris
6 1 (1.92%) Windows 10
Processes & Methodologies
1 27 (51.92%) ITIL
2 12 (23.08%) Supplier Management
3 10 (19.23%) Continuous Improvement
3 10 (19.23%) PRINCE2
3 10 (19.23%) Problem-Solving
3 10 (19.23%) Project Management
4 9 (17.31%) Ticket Management
5 7 (13.46%) Disaster Recovery
5 7 (13.46%) Time Management
6 5 (9.62%) BCP
6 5 (9.62%) Data Centre Operations
7 3 (5.77%) Business Intelligence
7 3 (5.77%) Customer Requirements
7 3 (5.77%) OO
7 3 (5.77%) OOP
8 2 (3.85%) B2B
8 2 (3.85%) Benchmarking
8 2 (3.85%) MVC
8 2 (3.85%) Problem Management
8 2 (3.85%) Service Delivery
Programming Languages
1 24 (46.15%) SQL
2 14 (26.92%) C#
3 4 (7.69%) JavaScript
4 3 (5.77%) C
4 3 (5.77%) T-SQL
5 2 (3.85%) VB.NET
6 1 (1.92%) Java
Qualifications
1 11 (21.15%) Degree
2 5 (9.62%) ITIL Foundation Certificate
3 1 (1.92%) ITIL Certification
3 1 (1.92%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.92%) ISO 8583
1 1 (1.92%) PCI DSS
System Software
1 6 (11.54%) Active Directory
2 1 (1.92%) Firmware
Vendors
1 34 (65.38%) Microsoft
2 5 (9.62%) Citrix
2 5 (9.62%) VMware
3 4 (7.69%) Oracle
4 1 (1.92%) Cisco
4 1 (1.92%) Dell
4 1 (1.92%) Ivanti
4 1 (1.92%) Meraki
4 1 (1.92%) SAP
4 1 (1.92%) Shavlik
4 1 (1.92%) Supermicro
4 1 (1.92%) Veeam