Service Desk Specialist Job Trends in the UK excluding London

Service Desk Specialist
UK > UK excluding London

The median Service Desk Specialist salary in the UK excluding London is £30,000 per year, according to job vacancies posted during the 6 months leading to 28 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Feb 2026
Same period 2025 Same period 2024
Rank 528 - 654
Rank change year-on-year - - +110
Permanent jobs requiring a Service Desk Specialist 7 0 10
As % of all permanent jobs in the UK excluding London 0.014% - 0.020%
As % of the Job Titles category 0.015% - 0.021%
Number of salaries quoted 1 0 10
10th Percentile - - -
25th Percentile - - £36,250
Median annual salary (50th Percentile) £30,000 - £37,500
Median % change year-on-year - - +87.50%
75th Percentile - - £39,688
90th Percentile - - £40,000
UK median annual salary £30,000 £27,500 £40,000
% change year-on-year +9.09% -31.25% -11.11%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 45,678 28,036 48,565
% of permanent jobs with a recognized job title 91.47% 91.22% 94.89%
Number of salaries quoted 28,736 14,184 37,399
10th Percentile £28,250 £30,721 £26,500
25th Percentile £35,000 £40,500 £35,000
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -4.76%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £77,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Specialist
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Specialist' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Service Desk Specialist job vacancy trend in the UK excluding London

Service Desk Specialist
Salary Trend in the UK excluding London

Salary distribution trend for Service Desk Specialist job vacancies in the UK excluding London.

Salary distribution trend for Service Desk Specialist job vacancies in the UK excluding London

Service Desk Specialist
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Specialist within the UK excluding London region over the 6 months to 28 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West - 5 £30,000 -
North of England - 5 £30,000 -
South East - 2 - -
Service Desk Specialist
UK

Service Desk Specialist Skill Set
Top 24 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 28 February 2026, Service Desk Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Specialist in the job title.

1 6 (85.71%) Active Directory
1 6 (85.71%) Microsoft
1 6 (85.71%) Microsoft 365
1 6 (85.71%) SharePoint
2 4 (57.14%) Coaching
2 4 (57.14%) Conflict Resolution
2 4 (57.14%) Continuous Improvement
2 4 (57.14%) Decision-Making
2 4 (57.14%) Emotional Intelligence
2 4 (57.14%) Mentoring
2 4 (57.14%) Microsoft Intune
2 4 (57.14%) Microsoft Office
2 4 (57.14%) Problem-Solving
2 4 (57.14%) Process Improvement
2 4 (57.14%) SCCM
2 4 (57.14%) Windows
2 4 (57.14%) Windows 10
3 2 (28.57%) Azure
3 2 (28.57%) Customer Service
3 2 (28.57%) Entra ID
3 2 (28.57%) Microsoft Exchange
3 2 (28.57%) OneDrive
4 1 (14.29%) Degree
4 1 (14.29%) Microsoft Certification

Service Desk Specialist Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (85.71%) SharePoint
2 2 (28.57%) Microsoft Exchange
Applications
1 4 (57.14%) Microsoft Office
Cloud Services
1 6 (85.71%) Microsoft 365
2 2 (28.57%) Azure
2 2 (28.57%) Entra ID
2 2 (28.57%) OneDrive
General
1 5 (71.43%) Social Skills
Miscellaneous
1 4 (57.14%) Onboarding
Operating Systems
1 4 (57.14%) Windows
1 4 (57.14%) Windows 10
Processes & Methodologies
1 4 (57.14%) Coaching
1 4 (57.14%) Conflict Resolution
1 4 (57.14%) Continuous Improvement
1 4 (57.14%) Decision-Making
1 4 (57.14%) Emotional Intelligence
1 4 (57.14%) Mentoring
1 4 (57.14%) Problem-Solving
1 4 (57.14%) Process Improvement
2 2 (28.57%) Customer Service
Qualifications
1 1 (14.29%) Degree
1 1 (14.29%) Microsoft Certification
System Software
1 6 (85.71%) Active Directory
Systems Management
1 4 (57.14%) Microsoft Intune
1 4 (57.14%) SCCM
Vendors
1 6 (85.71%) Microsoft