Period
to 17 October 2017

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies during the 6 months to 17 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 134 108 116
Rank change year-on-year -26 +8 -13
Permanent jobs requiring a Support Engineer 4373 5356 5694
As % of all permanent IT jobs advertised in the UK 2.50% 2.79% 2.61%
As % of the Job Titles category 2.61% 2.89% 2.71%
Number of salaries quoted 3932 4884 5077
UK median annual salary £30,000 £32,500 £30,000
Median salary % change year-on-year -7.69% +8.33% -3.23%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £50,000 £52,500 £48,750
UK excluding London median annual salary £28,500 £30,000 £29,000
% change year-on-year -5.00% +3.45% -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167571 185058 210150
% of permanent IT jobs with a recognized job title 95.80% 96.44% 96.49%
Number of salaries quoted 134222 155169 174108
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 17 October 2017.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 4169 £30,500 -6.15% 338
UK excluding London -20 2895 £28,500 -5.00% 250
London -24 1408 £35,000 - 96
South East -20 1050 £30,000 -7.69% 81
North of England +14 586 £27,500 -11.29% 59
East of England +10 442 £29,000 -3.33% 37
South West -20 355 £27,500 -1.79% 30
Midlands -20 340 £29,500 - 35
North West +14 321 £25,000 -20.63% 40
Yorkshire +32 257 £28,500 -5.00% 17
West Midlands -3 206 £30,000 +3.45% 22
East Midlands -9 134 £27,500 -8.33% 12
Wales +13 87 £32,000 +23.08% 4
Scotland -49 40 £25,000 -27.54% 3
North East -44 9 £26,250 -35.19% 2
Northern Ireland -30 8 £22,750 -24.17% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Engineer in the job title.

1 2894 (66.18%) Windows
2 2018 (46.15%) Active Directory
3 1798 (41.12%) Microsoft
4 1453 (33.23%) Windows Server
5 1170 (26.76%) VMware
6 1010 (23.10%) Office 365
7 906 (20.72%) ITIL
8 893 (20.42%) MS Exchange
9 834 (19.07%) Windows Server 2012
10 832 (19.03%) Cisco
11 822 (18.80%) SQL
12 819 (18.73%) Firewall
13 813 (18.59%) Linux
14 794 (18.16%) Windows 7
15 793 (18.13%) Microsoft Office
16 773 (17.68%) Windows Server 2008
17 665 (15.21%) DNS
18 659 (15.07%) VMware Infrastructure
19 643 (14.70%) Windows 10
20 610 (13.95%) TCP/IP
21 594 (13.58%) Hyper-V
22 584 (13.35%) Finance
23 579 (13.24%) Citrix
24 558 (12.76%) Microsoft Certification
25 509 (11.64%) DHCP
26 507 (11.59%) LAN
27 506 (11.57%) WAN
28 498 (11.39%) SQL Server
29 469 (10.72%) Cisco Certification
30 408 (9.33%) VPN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 893 (20.42%) MS Exchange
2 362 (8.28%) Exchange Server 2010
3 215 (4.92%) SharePoint
4 213 (4.87%) Exchange Server 2013
5 209 (4.78%) IIS
6 161 (3.68%) Skype for Business
7 105 (2.40%) Apache
8 100 (2.29%) Exchange Server 2007
9 84 (1.92%) Tomcat
10 65 (1.49%) Exchange Server 2003
11 49 (1.12%) WebLogic
12 44 (1.01%) JBoss
13 41 (0.94%) Blackberry Enterprise Server
14 35 (0.80%) CMS
14 35 (0.80%) WebSphere
15 33 (0.75%) OpenStack
16 29 (0.66%) Confluence
17 28 (0.64%) SharePoint 2013
18 22 (0.50%) BizTalk Server
19 18 (0.41%) Cloud Foundry
Applications
1 793 (18.13%) Microsoft Office
2 107 (2.45%) Microsoft Excel
3 62 (1.42%) Microsoft PowerPoint
4 33 (0.75%) MS Visio
5 5 (0.11%) Maya
6 4 (0.091%) Photoshop
7 3 (0.069%) AutoCAD
7 3 (0.069%) Houdini
7 3 (0.069%) NUKE
7 3 (0.069%) SOLIDWORKS
8 2 (0.046%) Acrobat
8 2 (0.046%) Adobe Creative Suite
8 2 (0.046%) Vectorworks
8 2 (0.046%) Windchill
9 1 (0.023%) Adobe Illustrator
9 1 (0.023%) CATIA
9 1 (0.023%) EPLAN
9 1 (0.023%) Final Cut Pro
9 1 (0.023%) InfoPath
9 1 (0.023%) Microsoft Project
Business Applications
1 20 (0.46%) Remedy ITSM
2 18 (0.41%) Dynamics CRM
3 8 (0.18%) Dynamics NAV
4 7 (0.16%) MetaTrader
5 5 (0.11%) Eikon
6 4 (0.091%) assyst
6 4 (0.091%) Oracle EBS
7 3 (0.069%) Epicor Vantage
7 3 (0.069%) Magento
7 3 (0.069%) Oracle Applications
8 2 (0.046%) OpenText VIM for SAP
8 2 (0.046%) Oracle CRM
8 2 (0.046%) Oracle Financials
8 2 (0.046%) SAP BPC
8 2 (0.046%) SAP Business One
8 2 (0.046%) SDL Web 8
8 2 (0.046%) Summit
8 2 (0.046%) SystmOne
8 2 (0.046%) Temenos T24
8 2 (0.046%) Workfront
Cloud Services
1 1010 (23.10%) Office 365
2 336 (7.68%) Microsoft Azure
3 208 (4.76%) Amazon AWS
4 81 (1.85%) SaaS
5 48 (1.10%) Mimecast
6 42 (0.96%) G Suite
7 32 (0.73%) PaaS
8 23 (0.53%) Azure Active Directory
8 23 (0.53%) Cloud Computing
8 23 (0.53%) OneDrive
9 18 (0.41%) IaaS
10 14 (0.32%) Slack
11 12 (0.27%) Amazon CloudWatch
11 12 (0.27%) AWS CloudFormation
11 12 (0.27%) Virtual Private Cloud
12 8 (0.18%) Amazon EC2
13 6 (0.14%) GitHub
14 5 (0.11%) Adobe Creative Cloud
15 4 (0.091%) OpenDNS
15 4 (0.091%) Yammer
Communications & Networking
1 819 (18.73%) Firewall
2 665 (15.21%) DNS
3 610 (13.95%) TCP/IP
4 509 (11.64%) DHCP
5 507 (11.59%) LAN
6 506 (11.57%) WAN
7 408 (9.33%) VPN
8 330 (7.55%) SAN
9 261 (5.97%) VoIP
10 221 (5.05%) VLAN
11 192 (4.39%) Internet
12 191 (4.37%) Wireless
13 146 (3.34%) MPLS
14 132 (3.02%) Skype
15 114 (2.61%) Wi-Fi
16 82 (1.88%) Network Security
17 80 (1.83%) HTTP
18 78 (1.78%) BGP
19 76 (1.74%) Remote Desktop
20 75 (1.72%) Cisco ASA
Database & Business Intelligence
1 498 (11.39%) SQL Server
2 154 (3.52%) MySQL
3 56 (1.28%) SQL Server 2008
4 54 (1.23%) Relational Database
5 40 (0.91%) Oracle Database
6 34 (0.78%) SQL Server 2012
7 33 (0.75%) SQL Server 2014
8 28 (0.64%) PostgreSQL
9 27 (0.62%) SQL Server 2005
10 24 (0.55%) Big Data
11 20 (0.46%) DB2
12 18 (0.41%) Amazon RDS
12 18 (0.41%) SQL Server Reporting Services
13 14 (0.32%) Crystal Reports
13 14 (0.32%) MongoDB
14 12 (0.27%) Apache Cassandra
14 12 (0.27%) MariaDB
15 11 (0.25%) RDBMS
16 10 (0.23%) Hadoop
16 10 (0.23%) Redis
Development Applications
1 47 (1.07%) Visual Studio
2 44 (1.01%) JIRA
3 30 (0.69%) Git (software)
4 28 (0.64%) Jenkins
5 26 (0.59%) Team Foundation Server
6 22 (0.50%) Maven
7 14 (0.32%) Eclipse
7 14 (0.32%) IntelliJ
7 14 (0.32%) MSI
8 13 (0.30%) TeamCity
9 10 (0.23%) Ant
9 10 (0.23%) Atlassian Bamboo
10 9 (0.21%) Selenium
10 9 (0.21%) Subversion
11 8 (0.18%) SoapUI
12 7 (0.16%) NetBeans
13 6 (0.14%) Visual Studio Team System
14 5 (0.11%) Octopus Deploy
15 4 (0.091%) GoCD
15 4 (0.091%) Sonatype Nexus
General
1 584 (13.35%) Finance
2 246 (5.63%) Telecoms
3 148 (3.38%) Manufacturing
4 147 (3.36%) Banking
5 94 (2.15%) Marketing
6 73 (1.67%) Electronics
7 68 (1.55%) Advertising
8 56 (1.28%) Law
9 53 (1.21%) Retail
10 42 (0.96%) Legal
11 37 (0.85%) Games
12 30 (0.69%) Financial Institution
13 29 (0.66%) Front Office
14 25 (0.57%) Publishing
15 24 (0.55%) German Language
16 23 (0.53%) French Language
17 20 (0.46%) Investment Banking
18 16 (0.37%) Italian Language
19 14 (0.32%) Automotive
20 13 (0.30%) Back Office
Libraries, Frameworks & Software Standards
1 165 (3.77%) .NET
2 105 (2.40%) HTML
3 96 (2.20%) Web Services
4 64 (1.46%) CSS
5 57 (1.30%) XML
6 53 (1.21%) J2EE
7 36 (0.82%) Middleware
8 35 (0.80%) ASP.NET
9 30 (0.69%) FIX Protocol
10 24 (0.55%) SOAP
11 20 (0.46%) Java EE
11 20 (0.46%) LAMP
12 19 (0.43%) Software Packaging
13 18 (0.41%) Spring
14 17 (0.39%) JMS
15 15 (0.34%) MSMQ
16 13 (0.30%) .NET Framework
16 13 (0.30%) jQuery
16 13 (0.30%) JSON
16 13 (0.30%) REST
Miscellaneous
1 278 (6.36%) Analytical Skills
2 259 (5.92%) Data Centre
3 167 (3.82%) Driving Licence
4 159 (3.64%) Computer Science
5 108 (2.47%) Blackberry
6 88 (2.01%) Management Information System
7 77 (1.76%) Clustering
8 68 (1.55%) iPad
9 62 (1.42%) Fintech
10 56 (1.28%) iPhone
11 54 (1.23%) Video Conferencing
12 49 (1.12%) Hedge funds
13 41 (0.94%) Client/Server
14 40 (0.91%) Enterprise Software
14 40 (0.91%) Fat Client
14 40 (0.91%) Thin Client
15 28 (0.64%) Replication
16 26 (0.59%) Virtual Team
17 25 (0.57%) Linux Command Line
17 25 (0.57%) Smartphone
Operating Systems
1 2894 (66.18%) Windows
2 1453 (33.23%) Windows Server
3 834 (19.07%) Windows Server 2012
4 813 (18.59%) Linux
5 794 (18.16%) Windows 7
6 773 (17.68%) Windows Server 2008
7 643 (14.70%) Windows 10
8 366 (8.37%) Windows 8
9 250 (5.72%) Unix
10 249 (5.69%) Windows Server 2003
11 177 (4.05%) Windows XP
12 163 (3.73%) Mac OS X
13 128 (2.93%) Android
14 96 (2.20%) Apple iOS
15 78 (1.78%) Red Hat Enterprise Linux
16 61 (1.39%) Mac OS
17 46 (1.05%) CentOS
18 36 (0.82%) Windows Vista
19 34 (0.78%) Solaris
20 26 (0.59%) Ubuntu
Processes & Methodologies
1 906 (20.72%) ITIL
2 213 (4.87%) Service Management
3 208 (4.76%) Problem Management
4 195 (4.46%) Root Cause Analysis
5 194 (4.44%) Mentoring
6 170 (3.89%) Change Management
7 165 (3.77%) DevOps
8 158 (3.61%) Service Delivery
9 140 (3.20%) Agile Software Development
10 134 (3.06%) Time Management
11 118 (2.70%) CRM
12 114 (2.61%) Incident Management
13 108 (2.47%) Continuous Improvement
14 95 (2.17%) ITSM
15 94 (2.15%) Disaster Recovery
15 94 (2.15%) Migration
16 90 (2.06%) Project Management
17 88 (2.01%) Business Intelligence
18 85 (1.94%) Configuration Management
19 81 (1.85%) Load Balancing
Programming Languages
1 822 (18.80%) SQL
2 305 (6.97%) PowerShell
3 285 (6.52%) Java
4 224 (5.12%) Python
5 159 (3.64%) Shell Script
6 145 (3.32%) C#
7 130 (2.97%) Perl
8 121 (2.77%) JavaScript
9 110 (2.52%) Bash Shell
10 90 (2.06%) C++
11 79 (1.81%) PHP
12 51 (1.17%) T-SQL
13 49 (1.12%) C
14 44 (1.01%) VB
15 38 (0.87%) Ruby
16 36 (0.82%) VBScript
17 24 (0.55%) PL/SQL
18 13 (0.30%) Groovy
19 9 (0.21%) AWK
19 9 (0.21%) sed
Qualifications
1 558 (12.76%) Microsoft Certification
2 469 (10.72%) Cisco Certification
3 383 (8.76%) Degree
4 356 (8.14%) MCSE
5 345 (7.89%) CCNA
6 244 (5.58%) MCSA
7 198 (4.53%) MCP
8 184 (4.21%) CCNP
9 176 (4.02%) Security Cleared
10 137 (3.13%) SC Cleared
11 79 (1.81%) Computer Science Degree
12 76 (1.74%) VMware Certified Professional (VCP)
13 69 (1.58%) MCITP
14 57 (1.30%) ITIL Certification
15 47 (1.07%) A+ Certification
16 42 (0.96%) CCIE
17 40 (0.91%) JNCIP
18 34 (0.78%) Citrix Certification
18 34 (0.78%) MCTS
19 29 (0.66%) JNCIA
Quality Assurance & Compliance
1 400 (9.15%) SLA
2 42 (0.96%) QA
3 33 (0.75%) ISO/IEC 27001
4 27 (0.62%) ISO/IEC 20000
5 14 (0.32%) PCI DSS
6 5 (0.11%) COBIT
6 5 (0.11%) ISO 9001
7 4 (0.091%) SAS 70
8 2 (0.046%) Data Quality
8 2 (0.046%) EMIR
8 2 (0.046%) MiFID
9 1 (0.023%) Cyber Essentials
9 1 (0.023%) Def Stans
9 1 (0.023%) GDPR
9 1 (0.023%) HL7
9 1 (0.023%) ISO 14001
9 1 (0.023%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 2018 (46.15%) Active Directory
2 659 (15.07%) VMware Infrastructure
3 594 (13.58%) Hyper-V
4 184 (4.21%) XenApp
5 161 (3.68%) vSphere
6 107 (2.45%) VMware ESXi
7 104 (2.38%) XenDesktop
8 81 (1.85%) Terminal Services
9 73 (1.67%) Virtual Machines
10 44 (1.01%) Virtual Servers
11 43 (0.98%) Docker
12 33 (0.75%) XenServer
13 27 (0.62%) Microsoft App-V
14 26 (0.59%) VirtualBox
14 26 (0.59%) VMware Workstation
15 19 (0.43%) Virtual Desktop
16 15 (0.34%) Terminal Server
16 15 (0.34%) VMware Server
17 14 (0.32%) Microsoft Virtual Server
18 13 (0.30%) vCloud
Systems Management
1 334 (7.64%) SCCM
2 132 (3.02%) Backup Exec
3 70 (1.60%) SCOM
4 66 (1.51%) WSUS
5 44 (1.01%) Puppet
6 38 (0.87%) Ansible
6 38 (0.87%) vCenter Server
7 33 (0.75%) Nagios
8 31 (0.71%) Cisco CUCM
8 31 (0.71%) Norton AntiVirus
9 29 (0.66%) Tivoli Storage Manager
10 28 (0.64%) Symantec Enterprise Vault
11 25 (0.57%) Symantec Endpoint Protection
11 25 (0.57%) Systems Management Server (SMS)
12 24 (0.55%) Opscode Chef
13 22 (0.50%) Kubernetes
13 22 (0.50%) SCVMM
14 20 (0.46%) NetBackup
15 19 (0.43%) Tivoli
16 16 (0.37%) ZABBIX
Vendors
1 1798 (41.12%) Microsoft
2 1170 (26.76%) VMware
3 832 (19.03%) Cisco
4 579 (13.24%) Citrix
5 266 (6.08%) HP
6 219 (5.01%) Oracle
7 180 (4.12%) Juniper
8 169 (3.86%) Apple
9 164 (3.75%) Veeam
10 154 (3.52%) Dell
11 126 (2.88%) F5
12 109 (2.49%) NetApp
13 108 (2.47%) Symantec
14 105 (2.40%) CheckPoint
15 93 (2.13%) Red Hat
16 85 (1.94%) SAP
17 82 (1.88%) IBM
18 70 (1.60%) Bloomberg
18 70 (1.60%) Meraki
18 70 (1.60%) Reuters