Period
to 21 October 2019

The median annual salary for a Support Engineer was £32,367 in advertised job vacancies during the 6 months to 21 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
21 Oct 2019
Same period 2018 Same period 2017
Rank 123 129 142
Rank change year-on-year +6 +13 -28
Permanent jobs requiring a Support Engineer 3,692 4,238 4,356
As % of all permanent IT jobs advertised in the UK 2.70% 2.59% 2.50%
As % of the Job Titles category 2.82% 2.70% 2.61%
Number of salaries quoted 3,108 3,746 3,929
UK median annual salary £32,367 £32,000 £30,000
Median salary % change year-on-year +1.15% +6.67% -7.69%
10th Percentile £22,000 £21,250 £21,000
90th Percentile £52,500 £52,750 £50,000
UK excluding London median annual salary £30,000 £29,500 £28,500
% change year-on-year +1.69% +3.51% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 131,018 156,893 167,207
% of permanent IT jobs with a recognized job title 95.66% 95.92% 95.97%
Number of salaries quoted 104,525 126,399 133,879
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 21 October 2019.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 21 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 3,429 £32,500 - 1,002
UK excluding London +16 2,433 £30,000 +1.69% 831
London -16 1,177 £35,000 - 239
South East +21 961 £31,000 +3.33% 275
North of England -2 432 £30,000 +7.14% 160
South West +30 382 £30,000 +9.09% 111
Midlands +17 304 £30,000 +4.35% 111
North West +18 234 £28,500 +0.88% 95
West Midlands +34 181 £31,000 +9.73% 59
East of England -37 179 £31,500 +1.61% 106
Yorkshire 0 178 £30,000 +9.09% 46
East Midlands +1 123 £29,000 -3.33% 52
Scotland +29 93 £30,000 +9.09% 36
Northern Ireland +23 48 £25,250 -4.72% 2
Wales -15 42 £27,250 -6.03% 30
North East +15 20 £31,000 -27.95% 19
Channel Islands +4 1 £33,000 -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,196 (59.48%) Windows
2 1,569 (42.50%) Microsoft
3 1,501 (40.66%) Active Directory
4 1,361 (36.86%) Office 365
5 966 (26.16%) Windows Server
6 881 (23.86%) Windows 10
7 778 (21.07%) VMware
8 770 (20.86%) ITIL
9 687 (18.61%) Microsoft Office
10 673 (18.23%) Linux
11 620 (16.79%) SQL
11 620 (16.79%) Azure
12 612 (16.58%) Windows 7
13 598 (16.20%) Cisco
14 545 (14.76%) Problem-Solving
15 529 (14.33%) Firewall
16 514 (13.92%) MS Exchange
17 497 (13.46%) DNS
18 480 (13.00%) VMware Infrastructure
19 473 (12.81%) Windows Server 2012
20 462 (12.51%) Hyper-V
21 453 (12.27%) Finance
22 433 (11.73%) TCP/IP
23 425 (11.51%) DHCP
24 411 (11.13%) WAN
25 401 (10.86%) LAN
26 395 (10.70%) SQL Server
27 344 (9.32%) Microsoft Certification
28 337 (9.13%) SLA
29 336 (9.10%) Degree

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 514 (13.92%) MS Exchange
2 222 (6.01%) SharePoint
3 180 (4.88%) Exchange Server 2013
4 158 (4.28%) Exchange Server 2010
5 133 (3.60%) IIS
6 123 (3.33%) Skype for Business
7 64 (1.73%) Apache
8 54 (1.46%) Exchange Server 2007
9 43 (1.16%) Tomcat
10 23 (0.62%) WebLogic
11 21 (0.57%) SharePoint 2013
12 20 (0.54%) IBM Notes
13 17 (0.46%) Exchange Server 2003
13 17 (0.46%) JBoss
13 17 (0.46%) WebSphere
14 12 (0.33%) Blackberry Enterprise Server
15 11 (0.30%) OpenStack
16 8 (0.22%) Confluence
16 8 (0.22%) Oracle SOA Suite
17 6 (0.16%) Elasticsearch
Applications
1 687 (18.61%) Microsoft Office
2 88 (2.38%) Microsoft Excel
3 54 (1.46%) Microsoft PowerPoint
4 29 (0.79%) MS Visio
5 19 (0.51%) Microsoft Project
6 12 (0.33%) Acrobat
7 8 (0.22%) Spreadsheet
8 6 (0.16%) Adobe Creative Suite
9 2 (0.054%) AutoCAD
9 2 (0.054%) Pro/ENGINEER
9 2 (0.054%) PTC Creo
10 1 (0.027%) Autodesk Inventor
10 1 (0.027%) HipChat
10 1 (0.027%) Siemens NX
Business Applications
1 38 (1.03%) Dynamics CRM
2 28 (0.76%) Remedy ITSM
3 17 (0.46%) thinkFolio
4 14 (0.38%) Dynamics AX
5 11 (0.30%) Dynamics NAV
6 9 (0.24%) Temenos T24
7 8 (0.22%) NetSuite
8 7 (0.19%) Oracle EBS
9 5 (0.14%) Documaker
9 5 (0.14%) Odoo
9 5 (0.14%) SAP Business One
10 4 (0.11%) Dynamics GP
10 4 (0.11%) Markit EDM
10 4 (0.11%) Oracle EBS R12
11 3 (0.081%) Exchequer
11 3 (0.081%) Line 50
11 3 (0.081%) Line 500
11 3 (0.081%) Payment Gateway
11 3 (0.081%) SnowdropKCS
12 2 (0.054%) Carpe Diem
Cloud Services
1 1,361 (36.86%) Office 365
2 620 (16.79%) Azure
3 242 (6.55%) AWS
4 140 (3.79%) SaaS
5 48 (1.30%) G Suite
6 46 (1.25%) Azure Active Directory
7 33 (0.89%) Cloud Computing
8 27 (0.73%) Dynamics 365
9 26 (0.70%) OneDrive
10 24 (0.65%) IaaS
11 22 (0.60%) GCP
11 22 (0.60%) Power Platform
12 21 (0.57%) IBM Cloud
13 15 (0.41%) Mimecast
14 13 (0.35%) Azure Stack
15 12 (0.33%) Amazon S3
15 12 (0.33%) PowerApps
16 11 (0.30%) OpenShift
17 9 (0.24%) SoftLayer
18 7 (0.19%) PaaS
Communications & Networking
1 529 (14.33%) Firewall
2 497 (13.46%) DNS
3 433 (11.73%) TCP/IP
4 425 (11.51%) DHCP
5 411 (11.13%) WAN
6 401 (10.86%) LAN
7 277 (7.50%) VPN
8 269 (7.29%) VoIP
9 209 (5.66%) Wireless
10 168 (4.55%) Internet
11 145 (3.93%) SAN
12 139 (3.76%) Skype
13 135 (3.66%) VLAN
14 104 (2.82%) Remote Desktop
15 100 (2.71%) Wi-Fi
16 61 (1.65%) Ethernet
16 61 (1.65%) Network Security
17 56 (1.52%) Broadband
17 56 (1.52%) MPLS
18 50 (1.35%) HTTPS
Database & Business Intelligence
1 395 (10.70%) SQL Server
2 58 (1.57%) Relational Database
3 45 (1.22%) MongoDB
4 41 (1.11%) SQL Server 2012
5 39 (1.06%) MySQL
6 35 (0.95%) PostgreSQL
7 30 (0.81%) SQL Server 2005
8 28 (0.76%) NoSQL
9 25 (0.68%) SQL Server 2008
10 24 (0.65%) SQL Server Reporting Services
11 22 (0.60%) Oracle Database
12 18 (0.49%) Big Data
13 17 (0.46%) Hazelcast
13 17 (0.46%) RDBMS
13 17 (0.46%) SQL Server Integration Services
14 16 (0.43%) SQL Server 2016
15 15 (0.41%) SQL Server 2014
16 14 (0.38%) KDB
16 14 (0.38%) Redis
17 13 (0.35%) Crystal Reports
Development Applications
1 83 (2.25%) JIRA
2 51 (1.38%) Git (software)
3 21 (0.57%) Visual Studio
4 17 (0.46%) Jenkins
5 13 (0.35%) Maven
5 13 (0.35%) TeamCity
6 11 (0.30%) Octopus Deploy
7 10 (0.27%) SoapUI
7 10 (0.27%) Subversion
7 10 (0.27%) Team Foundation Server
8 9 (0.24%) MSI
9 8 (0.22%) Ant
9 8 (0.22%) Fiddler
10 7 (0.19%) GitLab
11 5 (0.14%) Bitbucket
11 5 (0.14%) Rational Rhapsody
12 4 (0.11%) fastlane
12 4 (0.11%) Gradle
12 4 (0.11%) Grunt
12 4 (0.11%) Hudson
General
1 453 (12.27%) Finance
2 186 (5.04%) Telecoms
3 126 (3.41%) Banking
4 97 (2.63%) Retail
5 90 (2.44%) Marketing
6 89 (2.41%) Public Sector
7 67 (1.81%) Electronics
8 66 (1.79%) Law
9 60 (1.63%) Manufacturing
10 55 (1.49%) French Language
11 51 (1.38%) Legal
12 49 (1.33%) German Language
13 45 (1.22%) Front Office
14 30 (0.81%) Back Office
15 28 (0.76%) Games
15 28 (0.76%) Italian Language
16 25 (0.68%) Investment Banking
16 25 (0.68%) Spanish Language
17 22 (0.60%) Financial Institution
18 19 (0.51%) Aerospace
Libraries, Frameworks & Software Standards
1 89 (2.41%) .NET
2 58 (1.57%) XML
3 52 (1.41%) HTML
4 51 (1.38%) Web Services
5 48 (1.30%) CSS
6 42 (1.14%) FIX Protocol
7 34 (0.92%) SOAP
8 33 (0.89%) ASP.NET
9 30 (0.81%) LDAP
10 29 (0.79%) REST
11 28 (0.76%) AngularJS
12 22 (0.60%) jQuery
13 20 (0.54%) Middleware
13 20 (0.54%) Spring
14 18 (0.49%) Elastic Stack
15 17 (0.46%) Django
15 17 (0.46%) Vert.x
16 16 (0.43%) J2EE
17 15 (0.41%) 802.1X
18 14 (0.38%) Java EE
Miscellaneous
1 220 (5.96%) Analytical Skills
2 196 (5.31%) Driving Licence
3 133 (3.60%) Self-Motivation
4 112 (3.03%) Data Centre
5 107 (2.90%) Management Information System
6 90 (2.44%) Smartphone
7 89 (2.41%) Hedge funds
8 74 (2.00%) Video Conferencing
9 55 (1.49%) iPhone
10 43 (1.16%) Client/Server
11 42 (1.14%) Enterprise Software
12 41 (1.11%) Blackberry
13 37 (1.00%) Replication
14 35 (0.95%) Fixed Income
14 35 (0.95%) User Experience
15 33 (0.89%) Equities
16 32 (0.87%) Linux Command Line
17 31 (0.84%) Public Cloud
18 29 (0.79%) Internet of Things
19 24 (0.65%) Hybrid Cloud
Operating Systems
1 2,196 (59.48%) Windows
2 966 (26.16%) Windows Server
3 881 (23.86%) Windows 10
4 673 (18.23%) Linux
5 612 (16.58%) Windows 7
6 473 (12.81%) Windows Server 2012
7 318 (8.61%) Windows Server 2008
8 310 (8.40%) Unix
9 181 (4.90%) Windows 8
10 84 (2.28%) Windows Server 2003
11 81 (2.19%) Mac OS X
12 80 (2.17%) Android
13 73 (1.98%) Windows XP
14 67 (1.81%) Apple iOS
15 62 (1.68%) Mac OS
16 39 (1.06%) CentOS
16 39 (1.06%) Red Hat Enterprise Linux
17 38 (1.03%) Solaris
18 25 (0.68%) Ubuntu
19 21 (0.57%) Windows Vista
Processes & Methodologies
1 770 (20.86%) ITIL
2 545 (14.76%) Problem-Solving
3 259 (7.02%) Infrastructure Engineering
4 176 (4.77%) Service Management
5 169 (4.58%) Asset Management
6 153 (4.14%) Change Management
7 147 (3.98%) DevOps
8 132 (3.58%) Agile Software Development
9 129 (3.49%) ITSM
9 129 (3.49%) Problem Management
10 127 (3.44%) Service Delivery
11 117 (3.17%) Mentoring
12 115 (3.11%) Continuous Improvement
13 106 (2.87%) Project Management
14 104 (2.82%) Fintech
15 101 (2.74%) Computer Science
15 101 (2.74%) ITIL V3
15 101 (2.74%) Time Management
16 96 (2.60%) Migration
17 95 (2.57%) Break/Fix
Programming Languages
1 620 (16.79%) SQL
2 304 (8.23%) PowerShell
3 219 (5.93%) Python
4 218 (5.90%) Java
5 123 (3.33%) C#
6 113 (3.06%) C
7 108 (2.93%) JavaScript
8 107 (2.90%) Bash Shell
9 101 (2.74%) Perl
10 74 (2.00%) C++
11 72 (1.95%) Ruby
12 58 (1.57%) T-SQL
13 55 (1.49%) Shell Script
14 41 (1.11%) VB
15 26 (0.70%) VBA
16 23 (0.62%) Go
17 21 (0.57%) Korn
18 20 (0.54%) Bourne shell
19 19 (0.51%) VBScript
20 18 (0.49%) PHP
Qualifications
1 344 (9.32%) Microsoft Certification
2 336 (9.10%) Degree
3 262 (7.10%) Cisco Certification
4 216 (5.85%) CCNA
5 181 (4.90%) Security Cleared
6 157 (4.25%) MCSA
7 153 (4.14%) MCP
8 149 (4.04%) MCSE
9 124 (3.36%) CCNP
10 90 (2.44%) SC Cleared
11 62 (1.68%) A+ Certification
12 57 (1.54%) MCITP
13 50 (1.35%) ITIL Certification
14 40 (1.08%) DV Cleared
15 39 (1.06%) VMware Certified Professional (VCP)
16 35 (0.95%) ITIL Foundation Certificate
17 31 (0.84%) DBS Check
18 27 (0.73%) Computer Science Degree
19 25 (0.68%) MCTS
20 24 (0.65%) HNC
Quality Assurance & Compliance
1 337 (9.13%) SLA
2 70 (1.90%) ISO/IEC 27001
3 45 (1.22%) QA
4 22 (0.60%) PCI DSS
5 17 (0.46%) ISO/IEC 20000
6 15 (0.41%) GDPR
7 12 (0.33%) IEC 61131
8 8 (0.22%) Cyber Essentials
9 7 (0.19%) ISO 9001
10 5 (0.14%) PMO
10 5 (0.14%) Sarbanes-Oxley
11 4 (0.11%) MiFID
12 3 (0.081%) EMIR
13 2 (0.054%) Data Quality
14 1 (0.027%) DICOM
14 1 (0.027%) HL7
System Software
1 1,501 (40.66%) Active Directory
2 480 (13.00%) VMware Infrastructure
3 462 (12.51%) Hyper-V
4 105 (2.84%) XenApp
5 73 (1.98%) Docker
6 69 (1.87%) VMware ESXi
6 69 (1.87%) vSphere
7 66 (1.79%) Virtual Machines
8 64 (1.73%) Firmware
9 58 (1.57%) XenDesktop
10 40 (1.08%) Terminal Services
10 40 (1.08%) Virtual Servers
11 18 (0.49%) VirtualBox
12 14 (0.38%) Citrix Hypervisor
13 13 (0.35%) NFS
13 13 (0.35%) Xen
14 10 (0.27%) BitLocker
14 10 (0.27%) VMware Server
15 9 (0.24%) iptables
15 9 (0.24%) KVM
Systems Management
1 266 (7.20%) SCCM
2 71 (1.92%) Microsoft Intune
3 57 (1.54%) Kubernetes
3 57 (1.54%) SCOM
4 52 (1.41%) Ansible
5 48 (1.30%) Opscode Chef
6 45 (1.22%) Cisco CUCM
7 43 (1.16%) Puppet
8 41 (1.11%) WSUS
9 26 (0.70%) Backup Exec
10 25 (0.68%) Terraform
10 25 (0.68%) vCenter Server
11 22 (0.60%) Single Sign-On
12 19 (0.51%) FortiGate
13 17 (0.46%) Nagios
13 17 (0.46%) Prometheus
14 16 (0.43%) Jamf Pro
15 15 (0.41%) AirWatch
16 14 (0.38%) Norton AntiVirus
17 13 (0.35%) Microsoft Data Protection Manager
Vendors
1 1,569 (42.50%) Microsoft
2 778 (21.07%) VMware
3 598 (16.20%) Cisco
4 326 (8.83%) Citrix
5 208 (5.63%) Oracle
6 182 (4.93%) HP
7 181 (4.90%) Apple
8 128 (3.47%) Dell
9 103 (2.79%) ServiceNow
10 86 (2.33%) Veeam
11 80 (2.17%) Meraki
12 74 (2.00%) Juniper
13 71 (1.92%) Remedy
14 62 (1.68%) NetApp
15 61 (1.65%) SAP
16 59 (1.60%) Red Hat
17 52 (1.41%) Google
18 51 (1.38%) Avaya
19 50 (1.35%) Bloomberg
20 39 (1.06%) EMC