Period
to 29 March 2020

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 29 March 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
29 Mar 2020
Same period 2019 Same period 2018
Rank 119 132 129
Rank change year-on-year +13 -3 +1
Permanent jobs requiring a Support Engineer 3,145 3,915 4,533
As % of all permanent jobs advertised in the UK 2.65% 2.62% 2.57%
As % of the Job Titles category 2.78% 2.73% 2.67%
Number of salaries quoted 2,745 3,444 4,144
Median annual salary £32,500 £32,500 £32,500
10th Percentile £22,500 £22,000 £21,000
90th Percentile £51,250 £55,000 £53,750
UK excluding London median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 113,268 143,210 169,889
% of permanent IT jobs with a recognized job title 95.41% 95.95% 96.46%
Number of salaries quoted 90,785 114,357 139,528
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,331 £28,500 £27,500
90th Percentile £87,500 £84,250 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 29 March 2020.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 29 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 2,922 £32,500 - 644
UK excluding London +17 1,962 £30,000 - 547
London -8 1,112 £35,000 - 144
South East +3 739 £30,000 - 165
South West +44 345 £30,000 - 56
North of England +16 335 £30,500 +1.67% 128
Midlands +43 223 £30,000 +3.45% 74
North West +11 193 £33,750 +18.42% 66
East of England -8 167 £30,000 +5.26% 77
West Midlands +50 146 £30,000 - 40
Yorkshire +29 114 £30,000 - 41
Scotland +31 85 £30,000 - 20
East Midlands +11 76 £27,500 - 34
Work from Home +24 63 £36,500 +8.15% 21
Wales -5 54 £30,000 +15.38% 25
North East +1 28 £31,000 -11.43% 21
Northern Ireland +12 9 £30,000 +30.43% 2
Channel Islands - 6 £25,000 -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,052 (65.25%) Windows
2 1,372 (43.62%) Microsoft
3 1,297 (41.24%) Active Directory
4 1,205 (38.31%) Office 365
5 899 (28.59%) Windows Server
6 779 (24.77%) Windows 10
7 723 (22.99%) VMware
8 583 (18.54%) Firewall
9 536 (17.04%) Azure
10 528 (16.79%) ITIL
11 518 (16.47%) SQL
12 494 (15.71%) Linux
13 489 (15.55%) Cisco
14 475 (15.10%) Windows 7
15 474 (15.07%) VMware Infrastructure
16 468 (14.88%) Microsoft Office
17 459 (14.59%) Problem-Solving
18 417 (13.26%) DNS
19 404 (12.85%) Windows Server 2012
20 394 (12.53%) TCP/IP
21 382 (12.15%) SLA
22 376 (11.96%) LAN
23 370 (11.76%) MS Exchange
24 366 (11.64%) Finance
25 365 (11.61%) WAN
26 356 (11.32%) Hyper-V
27 336 (10.68%) DHCP
28 302 (9.60%) Microsoft Certification
29 285 (9.06%) Windows Server 2016
30 260 (8.27%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 370 (11.76%) MS Exchange
2 194 (6.17%) SharePoint
3 127 (4.04%) Exchange Server 2010
4 119 (3.78%) Exchange Server 2013
5 96 (3.05%) Skype for Business
6 90 (2.86%) IIS
7 35 (1.11%) Apache
8 28 (0.89%) JBoss
9 26 (0.83%) Exchange Server 2007
10 19 (0.60%) Tomcat
11 15 (0.48%) Exchange Server 2003
12 14 (0.45%) WebLogic
13 13 (0.41%) Confluence
14 11 (0.35%) Oracle Coherence
15 7 (0.22%) OpenStack
16 6 (0.19%) BizTalk Server
16 6 (0.19%) Blackberry Enterprise Server
16 6 (0.19%) Elasticsearch
17 4 (0.13%) CMS
18 3 (0.095%) IBM Notes
Applications
1 468 (14.88%) Microsoft Office
2 84 (2.67%) Microsoft Excel
3 52 (1.65%) Microsoft PowerPoint
4 17 (0.54%) MS Visio
5 8 (0.25%) Spreadsheet
6 6 (0.19%) Photoshop
7 3 (0.095%) FileZilla
7 3 (0.095%) SOLIDWORKS
8 2 (0.064%) Adobe Creative Suite
8 2 (0.064%) Adobe Premiere
8 2 (0.064%) Avid Media Composer
8 2 (0.064%) Final Cut Pro
8 2 (0.064%) Mozilla Thunderbird
9 1 (0.032%) AutoCAD
9 1 (0.032%) Houdini
9 1 (0.032%) Maya
9 1 (0.032%) Microsoft Project
9 1 (0.032%) NUKE
9 1 (0.032%) Revit
Business Applications
1 20 (0.64%) Remedy ITSM
2 13 (0.41%) Dynamics CRM
3 11 (0.35%) Documaker
4 8 (0.25%) NetSuite
5 7 (0.22%) thinkFolio
6 6 (0.19%) Dynamics AX
7 4 (0.13%) Dynamics NAV
8 3 (0.095%) Exchequer
9 2 (0.064%) Elite 3E
9 2 (0.064%) Oracle BPM
10 1 (0.032%) Dynamics GP
10 1 (0.032%) Eze OMS
10 1 (0.032%) Infor M3
10 1 (0.032%) Magento
10 1 (0.032%) Markit EDM
10 1 (0.032%) Oracle EBS R12
10 1 (0.032%) Payment Gateway
10 1 (0.032%) Sage 200
10 1 (0.032%) Salesforce.com CRM
10 1 (0.032%) Workfront
Cloud Services
1 1,205 (38.31%) Office 365
2 536 (17.04%) Azure
3 205 (6.52%) AWS
4 75 (2.38%) Azure Active Directory
5 65 (2.07%) SaaS
6 53 (1.69%) G Suite
7 29 (0.92%) OneDrive
8 23 (0.73%) GCP
8 23 (0.73%) Mimecast
8 23 (0.73%) Power Platform
9 18 (0.57%) Cloud Computing
9 18 (0.57%) IaaS
10 13 (0.41%) Dynamics 365
11 9 (0.29%) PaaS
12 6 (0.19%) Amazon EC2
12 6 (0.19%) Basecamp
12 6 (0.19%) GitHub
12 6 (0.19%) Virtual Private Cloud
13 4 (0.13%) AWS CloudFormation
13 4 (0.13%) Dropbox
Communications & Networking
1 583 (18.54%) Firewall
2 417 (13.26%) DNS
3 394 (12.53%) TCP/IP
4 376 (11.96%) LAN
5 365 (11.61%) WAN
6 336 (10.68%) DHCP
7 238 (7.57%) VPN
8 222 (7.06%) Wireless
9 220 (7.00%) VoIP
10 138 (4.39%) Internet
11 131 (4.17%) VLAN
12 124 (3.94%) Wi-Fi
13 120 (3.82%) SAN
14 112 (3.56%) Skype
15 84 (2.67%) Remote Desktop
16 57 (1.81%) Unified Communications
17 56 (1.78%) Network Security
18 52 (1.65%) Ethernet
19 49 (1.56%) WLAN
20 34 (1.08%) Cisco ASA
Database & Business Intelligence
1 259 (8.24%) SQL Server
2 39 (1.24%) SQL Server 2012
3 34 (1.08%) MySQL
4 31 (0.99%) SQL Server 2008
5 29 (0.92%) Relational Database
6 25 (0.79%) MongoDB
7 21 (0.67%) Amazon RDS
8 20 (0.64%) Power BI
9 18 (0.57%) SQL Server Reporting Services
10 15 (0.48%) SQL Server 2014
11 14 (0.45%) SQL Server 2017
12 11 (0.35%) Big Data
12 11 (0.35%) Oracle BI EE
12 11 (0.35%) Oracle ODI
13 10 (0.32%) SQL Server 2005
14 9 (0.29%) Data Warehouse
14 9 (0.29%) SQL Server Integration Services
15 8 (0.25%) SQL Server 2016
16 7 (0.22%) Crystal Reports
16 7 (0.22%) KDB
Development Applications
1 72 (2.29%) JIRA
2 25 (0.79%) Git (software)
3 16 (0.51%) Jenkins
4 11 (0.35%) Octopus Deploy
5 9 (0.29%) Team Foundation Server
5 9 (0.29%) TeamCity
5 9 (0.29%) Visual Studio
6 7 (0.22%) Maven
6 7 (0.22%) MSI
7 6 (0.19%) Ant
7 6 (0.19%) Bitbucket
8 5 (0.16%) fastlane
8 5 (0.16%) GitLab
8 5 (0.16%) Gradle
8 5 (0.16%) Grunt
8 5 (0.16%) Postman
9 4 (0.13%) Bazaar
9 4 (0.13%) Subversion
10 2 (0.064%) Eclipse
10 2 (0.064%) SoapUI
General
1 366 (11.64%) Finance
2 144 (4.58%) Telecoms
3 82 (2.61%) Banking
4 73 (2.32%) Law
4 73 (2.32%) Public Sector
5 69 (2.19%) Retail
6 59 (1.88%) Legal
7 44 (1.40%) German Language
7 44 (1.40%) Marketing
8 43 (1.37%) Financial Institution
9 39 (1.24%) French Language
10 38 (1.21%) Manufacturing
11 32 (1.02%) Back Office
12 30 (0.95%) Advertising
13 29 (0.92%) Front Office
14 24 (0.76%) Spanish Language
15 22 (0.70%) Billing
16 21 (0.67%) Electronics
17 20 (0.64%) Investment Banking
18 19 (0.60%) Italian Language
Libraries, Frameworks & Software Standards
1 65 (2.07%) XML
2 47 (1.49%) .NET
3 44 (1.40%) HTML
4 36 (1.14%) Web Services
5 31 (0.99%) FIX Protocol
6 26 (0.83%) CSS
6 26 (0.83%) LDAP
7 23 (0.73%) Spring
8 22 (0.70%) EJB
9 21 (0.67%) Node.js
10 20 (0.64%) Hibernate
10 20 (0.64%) WebSockets
11 17 (0.54%) ASP.NET
11 17 (0.54%) Middleware
12 13 (0.41%) HTML5
12 13 (0.41%) Oracle Fusion
12 13 (0.41%) REST
13 12 (0.38%) jQuery
13 12 (0.38%) JSON
14 11 (0.35%) WebCenter
Miscellaneous
1 193 (6.14%) Analytical Skills
2 151 (4.80%) Driving Licence
3 141 (4.48%) Data Centre
4 118 (3.75%) Self-Motivation
5 70 (2.23%) Management Information System
6 65 (2.07%) Video Conferencing
7 54 (1.72%) iPhone
8 45 (1.43%) Replication
9 43 (1.37%) Smartphone
10 36 (1.14%) Blackberry
11 34 (1.08%) iPad
12 32 (1.02%) Hedge funds
13 31 (0.99%) Enterprise Software
14 30 (0.95%) CCTV
15 28 (0.89%) Clustering
16 27 (0.86%) Client/Server
17 25 (0.79%) User Experience
18 21 (0.67%) CMDB
18 21 (0.67%) Enterprise Storage
19 18 (0.57%) Fixed Income
Operating Systems
1 2,052 (65.25%) Windows
2 899 (28.59%) Windows Server
3 779 (24.77%) Windows 10
4 494 (15.71%) Linux
5 475 (15.10%) Windows 7
6 404 (12.85%) Windows Server 2012
7 285 (9.06%) Windows Server 2016
8 256 (8.14%) Windows Server 2008
9 135 (4.29%) Windows 8
10 132 (4.20%) Apple iOS
11 128 (4.07%) Unix
12 95 (3.02%) Android
13 81 (2.58%) Mac OS
14 74 (2.35%) Windows Server 2019
15 71 (2.26%) Mac OS X
16 64 (2.03%) Windows Server 2003
17 60 (1.91%) Windows XP
18 46 (1.46%) CentOS
19 40 (1.27%) Red Hat Enterprise Linux
20 25 (0.79%) Ubuntu
Processes & Methodologies
1 528 (16.79%) ITIL
2 459 (14.59%) Problem-Solving
3 243 (7.73%) Infrastructure Engineering
4 148 (4.71%) Service Management
5 133 (4.23%) Change Management
6 105 (3.34%) Agile Software Development
6 105 (3.34%) Service Delivery
7 104 (3.31%) Incident Management
7 104 (3.31%) Mentoring
7 104 (3.31%) Time Management
8 103 (3.28%) Asset Management
8 103 (3.28%) DevOps
9 102 (3.24%) Break/Fix
10 94 (2.99%) Mobile Device Management
11 91 (2.89%) Migration
12 86 (2.73%) ITSM
13 84 (2.67%) Computer Science
14 82 (2.61%) Continuous Improvement
15 75 (2.38%) Project Management
16 71 (2.26%) Cybersecurity
Programming Languages
1 518 (16.47%) SQL
2 252 (8.01%) PowerShell
3 162 (5.15%) Python
4 158 (5.02%) Java
5 102 (3.24%) Bash Shell
6 85 (2.70%) C#
6 85 (2.70%) JavaScript
7 53 (1.69%) Perl
7 53 (1.69%) Ruby
8 51 (1.62%) C
9 42 (1.34%) T-SQL
10 34 (1.08%) C++
10 34 (1.08%) Shell Script
11 23 (0.73%) VB
12 17 (0.54%) PHP
12 17 (0.54%) PL/SQL
13 11 (0.35%) VBA
13 11 (0.35%) VBScript
14 9 (0.29%) Go
14 9 (0.29%) XPath
Qualifications
1 302 (9.60%) Microsoft Certification
2 223 (7.09%) Degree
3 201 (6.39%) Security Cleared
4 189 (6.01%) Cisco Certification
5 188 (5.98%) MCSE
6 164 (5.21%) MCSA
7 159 (5.06%) CCNA
8 135 (4.29%) MCP
9 122 (3.88%) SC Cleared
10 67 (2.13%) CCNP
11 53 (1.69%) A+ Certification
12 42 (1.34%) MCITP
13 40 (1.27%) ITIL Certification
14 30 (0.95%) DBS Check
15 29 (0.92%) DV Cleared
15 29 (0.92%) VMware Certified Professional (VCP)
16 22 (0.70%) Computer Science Degree
17 20 (0.64%) ITIL Foundation Certificate
18 19 (0.60%) MCTS
19 18 (0.57%) CWNA
Quality Assurance & Compliance
1 382 (12.15%) SLA
2 53 (1.69%) QA
3 49 (1.56%) ISO/IEC 27001
4 18 (0.57%) Cyber Essentials
5 14 (0.45%) ISO/IEC 20000
6 11 (0.35%) GDPR
7 8 (0.25%) PCI DSS
8 4 (0.13%) ISO 22301
8 4 (0.13%) ISO 9001
9 3 (0.095%) Cyber Essentials PLUS
9 3 (0.095%) PMO
10 2 (0.064%) Sarbanes-Oxley
11 1 (0.032%) HMG Security Policy Framework
11 1 (0.032%) IEC 61131
11 1 (0.032%) ISO 14001
System Software
1 1,297 (41.24%) Active Directory
2 474 (15.07%) VMware Infrastructure
3 356 (11.32%) Hyper-V
4 95 (3.02%) VMware ESXi
5 61 (1.94%) Virtual Machines
6 60 (1.91%) vSphere
7 59 (1.88%) Docker
8 53 (1.69%) Virtual Servers
8 53 (1.69%) XenApp
9 42 (1.34%) XenDesktop
10 27 (0.86%) Firmware
11 21 (0.67%) VMware Workstation
12 19 (0.60%) VirtualBox
13 18 (0.57%) Terminal Services
14 15 (0.48%) BitLocker
15 14 (0.45%) Microsoft Virtual Server
16 12 (0.38%) Virtual Desktop
16 12 (0.38%) VMware Server
17 8 (0.25%) NFS
18 7 (0.22%) Microsoft App-V
Systems Management
1 254 (8.08%) SCCM
2 81 (2.58%) Microsoft Intune
3 64 (2.03%) Ansible
4 63 (2.00%) WSUS
5 42 (1.34%) Opscode Chef
5 42 (1.34%) SCOM
6 34 (1.08%) Jamf Pro
7 33 (1.05%) Puppet
8 30 (0.95%) McAfee ePO
9 28 (0.89%) Backup Exec
9 28 (0.89%) vCenter Server
10 25 (0.79%) Cisco Prime
10 25 (0.79%) Terraform
11 21 (0.67%) Kubernetes
12 20 (0.64%) Norton AntiVirus
13 18 (0.57%) Nagios
14 15 (0.48%) AirWatch
14 15 (0.48%) Cisco CUCM
15 13 (0.41%) FortiGate
15 13 (0.41%) Kibana
Vendors
1 1,372 (43.62%) Microsoft
2 723 (22.99%) VMware
3 489 (15.55%) Cisco
4 260 (8.27%) Citrix
5 182 (5.79%) Apple
6 178 (5.66%) HP
7 125 (3.97%) Veeam
8 116 (3.69%) Oracle
9 93 (2.96%) Dell
10 79 (2.51%) Meraki
11 71 (2.26%) Juniper
12 62 (1.97%) ServiceNow
13 61 (1.94%) Google
14 58 (1.84%) Bloomberg
15 53 (1.69%) SolarWinds
16 51 (1.62%) McAfee
17 49 (1.56%) Symantec
18 47 (1.49%) Reuters
19 45 (1.43%) Red Hat
20 44 (1.40%) Remedy