Period
to 14 April 2021

The median annual salary for a Support Engineer was £33,000 in advertised job vacancies during the 6 months to 14 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 158 129 130
Rank change year-on-year -29 +1 +4
Permanent jobs requiring a Support Engineer 1,754 2,884 3,937
As % of all permanent jobs advertised in the UK 2.11% 2.55% 2.64%
As % of the Job Titles category 2.26% 2.67% 2.75%
Number of salaries quoted 1,363 2,489 3,434
10th Percentile £22,449 £22,500 £22,000
25th Percentile £26,250 £26,250 £25,750
Median annual salary (50th Percentile) £33,000 £32,500 £32,500
Median % change year-on-year +1.54% - -
75th Percentile £43,750 £42,250 £42,500
90th Percentile £55,000 £52,500 £55,000
UK excluding London median annual salary £30,500 £30,000 £30,000
% change year-on-year +1.67% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,560 107,892 143,050
% of permanent IT jobs with a recognized job title 93.14% 95.38% 96.02%
Number of salaries quoted 61,019 87,607 115,290
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 14 April 2021.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 1,615 £33,500 +3.08% 204
UK excluding London -8 1,218 £30,500 +1.67% 172
London -65 451 £42,500 +21.43% 37
South East -6 376 £32,500 +8.33% 54
North of England +8 245 £30,000 - 36
Midlands +28 206 £31,500 +5.88% 36
Work from Home -9 189 £37,500 - 26
South West -33 189 £28,000 -6.67% 17
West Midlands +23 126 £32,250 +7.50% 19
North West -4 119 £30,000 -7.69% 18
East of England +20 108 £35,000 +16.67% 23
Yorkshire -16 80 £31,000 +3.33% 14
East Midlands +26 78 £30,000 +9.09% 17
Scotland -4 64 £29,250 -2.50% 5
North East +30 46 £26,000 -11.86% 4
Wales +15 29 £27,500 -1.79% 2
Channel Islands +3 3 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 April 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 888 (50.63%) Windows
2 814 (46.41%) Microsoft
3 683 (38.94%) Active Directory
4 648 (36.94%) Microsoft 365
5 470 (26.80%) Azure
6 444 (25.31%) Windows Server
7 398 (22.69%) VMware
8 332 (18.93%) SQL
9 296 (16.88%) Cisco
10 295 (16.82%) Linux
11 288 (16.42%) Problem-Solving
12 262 (14.94%) Windows 10
13 242 (13.80%) VMware Infrastructure
14 241 (13.74%) Firewall
15 230 (13.11%) DNS
16 224 (12.77%) ITIL
17 211 (12.03%) A+ Certification
18 203 (11.57%) MS Exchange
19 198 (11.29%) Citrix
19 198 (11.29%) Finance
20 190 (10.83%) DHCP
20 190 (10.83%) AWS
21 177 (10.09%) Microsoft Office
22 174 (9.92%) Hyper-V
23 171 (9.75%) TCP/IP
24 158 (9.01%) PowerShell
25 145 (8.27%) WAN
26 139 (7.92%) LAN
27 137 (7.81%) SharePoint
28 133 (7.58%) SCCM

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (11.57%) MS Exchange
2 137 (7.81%) SharePoint
3 63 (3.59%) IIS
4 38 (2.17%) Exchange Server 2013
5 32 (1.82%) Skype for Business
6 30 (1.71%) Exchange Server 2010
7 23 (1.31%) Confluence
8 17 (0.97%) Elasticsearch
9 16 (0.91%) Exchange Server 2007
10 10 (0.57%) Exchange Server 2003
10 10 (0.57%) WordPress
11 8 (0.46%) Apache
11 8 (0.46%) Tomcat
12 4 (0.23%) WebLogic
13 3 (0.17%) WebSphere
14 2 (0.11%) ColdFusion
14 2 (0.11%) IBM Notes
14 2 (0.11%) JBoss
14 2 (0.11%) nginx
15 1 (0.057%) Jetty
Applications
1 177 (10.09%) Microsoft Office
2 33 (1.88%) Microsoft Excel
3 9 (0.51%) Microsoft PowerPoint
4 3 (0.17%) MS Visio
5 2 (0.11%) Adobe Creative Suite
6 1 (0.057%) ALPHACAM
6 1 (0.057%) Quicktime
6 1 (0.057%) SOLIDWORKS
Business Applications
1 6 (0.34%) Dynamics AX
2 5 (0.29%) Dynamics CRM
3 4 (0.23%) Eikon
4 2 (0.11%) Dynamics NAV
4 2 (0.11%) Workfront
5 1 (0.057%) Dynamics GP
5 1 (0.057%) Endur
5 1 (0.057%) iTrent
5 1 (0.057%) Magento
5 1 (0.057%) MetaTrader
5 1 (0.057%) NetSuite
5 1 (0.057%) Postilion
5 1 (0.057%) Refinitiv Enterprise Platform
5 1 (0.057%) Sage 200
5 1 (0.057%) Temenos T24
Cloud Services
1 648 (36.94%) Microsoft 365
2 470 (26.80%) Azure
3 190 (10.83%) AWS
4 88 (5.02%) Azure Active Directory
5 39 (2.22%) SaaS
6 37 (2.11%) OneDrive
7 29 (1.65%) IaaS
8 20 (1.14%) GCP
9 18 (1.03%) Google Workspace
9 18 (1.03%) PaaS
9 18 (1.03%) Power Platform
10 17 (0.97%) Mimecast
11 16 (0.91%) Cloud Computing
12 10 (0.57%) OpenShift
12 10 (0.57%) PowerApps
13 7 (0.40%) AWS CloudFormation
13 7 (0.40%) Dynamics 365
14 5 (0.29%) Dropbox
15 4 (0.23%) Slack
16 3 (0.17%) Salesforce Service Cloud
Communications & Networking
1 241 (13.74%) Firewall
2 230 (13.11%) DNS
3 190 (10.83%) DHCP
4 171 (9.75%) TCP/IP
5 145 (8.27%) WAN
6 139 (7.92%) LAN
7 117 (6.67%) VPN
8 75 (4.28%) VoIP
9 60 (3.42%) VLAN
10 59 (3.36%) Wireless
11 51 (2.91%) SAN
12 42 (2.39%) Skype
13 35 (2.00%) Remote Desktop
14 34 (1.94%) Wi-Fi
15 32 (1.82%) Network Security
16 25 (1.43%) Internet
17 23 (1.31%) Cisco IOS
18 22 (1.25%) WLAN
19 21 (1.20%) HTTP
20 20 (1.14%) MPLS
Database & Business Intelligence
1 124 (7.07%) SQL Server
2 31 (1.77%) MySQL
3 25 (1.43%) Amazon RDS
4 12 (0.68%) PostgreSQL
5 11 (0.63%) Relational Database
5 11 (0.63%) SQL Server Reporting Services
6 10 (0.57%) Azure SQL Database
7 8 (0.46%) NoSQL
7 8 (0.46%) Power BI
8 4 (0.23%) DB2
8 4 (0.23%) Oracle Database
9 3 (0.17%) SQL Server 2008
10 2 (0.11%) Data Warehouse
11 1 (0.057%) Apache Cassandra
11 1 (0.057%) Big Data
11 1 (0.057%) Crystal Reports
11 1 (0.057%) DTS
11 1 (0.057%) FileMaker
11 1 (0.057%) Hadoop
11 1 (0.057%) RavenDB
Development Applications
1 59 (3.36%) JIRA
2 22 (1.25%) Jenkins
3 20 (1.14%) Git (software)
4 12 (0.68%) Maven
5 8 (0.46%) Fiddler
6 7 (0.40%) Cucumber
6 7 (0.40%) GitLab
7 4 (0.23%) Artifactory
7 4 (0.23%) SonarQube
7 4 (0.23%) Subversion
7 4 (0.23%) Team Foundation Server
8 3 (0.17%) Bitbucket
8 3 (0.17%) Bitbucket Server
8 3 (0.17%) JMeter
8 3 (0.17%) MSI
8 3 (0.17%) SoapUI
8 3 (0.17%) Vagrant
9 2 (0.11%) Atlassian Bamboo
9 2 (0.11%) Visual Studio
10 1 (0.057%) Oracle APEX
General
1 198 (11.29%) Finance
2 106 (6.04%) Multimedia
3 55 (3.14%) Banking
4 50 (2.85%) Public Sector
5 39 (2.22%) Telecoms
6 36 (2.05%) Law
7 28 (1.60%) Legal
8 26 (1.48%) Front Office
9 22 (1.25%) Investment Banking
10 20 (1.14%) Marketing
11 17 (0.97%) Retail
12 15 (0.86%) Manufacturing
13 13 (0.74%) Games
13 13 (0.74%) German Language
14 12 (0.68%) Military
15 9 (0.51%) Electronics
16 6 (0.34%) Automotive
17 5 (0.29%) French Language
18 4 (0.23%) Local Government
18 4 (0.23%) Mandarin Language
Libraries, Frameworks & Software Standards
1 57 (3.25%) .NET
2 35 (2.00%) Web Services
3 32 (1.82%) HTML
4 16 (0.91%) XML
5 12 (0.68%) CSS
5 12 (0.68%) JMS
6 11 (0.63%) COM
6 11 (0.63%) Spring
7 10 (0.57%) RESTful
8 9 (0.51%) Elastic Stack
9 8 (0.46%) LDAP
9 8 (0.46%) REST
10 7 (0.40%) RabbitMQ
10 7 (0.40%) SOAP
10 7 (0.40%) Spring Boot
11 6 (0.34%) FIX Protocol
12 5 (0.29%) ASP.NET
12 5 (0.29%) Kafka
12 5 (0.29%) XSD
13 4 (0.23%) WebRTC
Miscellaneous
1 106 (6.04%) Analytical Skills
2 63 (3.59%) Self-Motivation
3 57 (3.25%) Driving Licence
4 45 (2.57%) Data Centre
5 43 (2.45%) Management Information System
6 36 (2.05%) Hedge funds
7 22 (1.25%) Derivative
7 22 (1.25%) Equities
7 22 (1.25%) Replication
8 21 (1.20%) Clustering
9 20 (1.14%) Fixed Income
9 20 (1.14%) Foreign Exchange (FX)
10 16 (0.91%) Client/Server
10 16 (0.91%) Public Cloud
10 16 (0.91%) Video Conferencing
11 15 (0.86%) User Experience
12 10 (0.57%) Blackberry
12 10 (0.57%) NHS
12 10 (0.57%) Smartphone
13 8 (0.46%) Life Science
Operating Systems
1 888 (50.63%) Windows
2 444 (25.31%) Windows Server
3 295 (16.82%) Linux
4 262 (14.94%) Windows 10
5 119 (6.78%) Windows Server 2012
6 98 (5.59%) Windows 7
7 95 (5.42%) Windows Server 2016
8 76 (4.33%) Windows Server 2008
9 50 (2.85%) Windows Server 2019
10 46 (2.62%) Android
11 43 (2.45%) Mac OS
12 39 (2.22%) Unix
13 29 (1.65%) Windows 8
14 17 (0.97%) Ubuntu
15 15 (0.86%) Apple iOS
15 15 (0.86%) Windows Server 2003
16 12 (0.68%) CentOS
17 11 (0.63%) Debian
18 9 (0.51%) Mac OS X
18 9 (0.51%) Red Hat Enterprise Linux
Processes & Methodologies
1 288 (16.42%) Problem-Solving
2 224 (12.77%) ITIL
3 117 (6.67%) Infrastructure Engineering
4 75 (4.28%) DevOps
5 68 (3.88%) Migration
6 59 (3.36%) Agile Software Development
7 48 (2.74%) Incident Management
8 45 (2.57%) Computer Science
9 44 (2.51%) Continuous Improvement
10 43 (2.45%) Service Delivery
10 43 (2.45%) Time Management
11 39 (2.22%) Asset Management
12 38 (2.17%) Mentoring
13 37 (2.11%) Analytics
14 34 (1.94%) Project Management
15 32 (1.82%) Change Management
16 31 (1.77%) Service Management
17 30 (1.71%) Business Intelligence
18 29 (1.65%) Fintech
19 26 (1.48%) Project Delivery
Programming Languages
1 332 (18.93%) SQL
2 158 (9.01%) PowerShell
3 85 (4.85%) C#
4 80 (4.56%) Python
5 52 (2.96%) Java
6 38 (2.17%) Bash Shell
7 25 (1.43%) C
8 22 (1.25%) JavaScript
9 20 (1.14%) T-SQL
10 19 (1.08%) Perl
11 18 (1.03%) VBA
12 14 (0.80%) PHP
12 14 (0.80%) Ruby
13 12 (0.68%) Shell Script
14 11 (0.63%) RPG
14 11 (0.63%) RPG IV
15 6 (0.34%) Groovy
15 6 (0.34%) XPath
16 5 (0.29%) VB
17 4 (0.23%) VB.NET
Qualifications
1 211 (12.03%) A+ Certification
2 129 (7.35%) Degree
3 115 (6.56%) Network+ Certification
4 103 (5.87%) CompTIA Security+
5 102 (5.82%) Linux+ Certification
5 102 (5.82%) Server+ Certification
6 101 (5.76%) Microsoft Certification
7 91 (5.19%) Security Cleared
8 82 (4.68%) Cisco Certification
9 72 (4.10%) CCNA
10 56 (3.19%) SC Cleared
11 45 (2.57%) MCSA
12 36 (2.05%) MCSE
13 25 (1.43%) CCNP
14 23 (1.31%) Citrix Certification
15 21 (1.20%) ITIL Certification
16 20 (1.14%) DV Cleared
16 20 (1.14%) MCP
17 16 (0.91%) Computer Science Degree
18 15 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 118 (6.73%) SLA
2 13 (0.74%) ISO/IEC 27001
3 12 (0.68%) QA
4 6 (0.34%) GDPR
5 4 (0.23%) Cyber Essentials
5 4 (0.23%) Cyber Essentials PLUS
6 2 (0.11%) HL7
6 2 (0.11%) ISO 9001
6 2 (0.11%) PCI DSS
7 1 (0.057%) HIPAA
7 1 (0.057%) ISO 26262
7 1 (0.057%) PMO
7 1 (0.057%) Sarbanes-Oxley
System Software
1 683 (38.94%) Active Directory
2 242 (13.80%) VMware Infrastructure
3 174 (9.92%) Hyper-V
4 54 (3.08%) VMware ESXi
5 52 (2.96%) XenApp
6 50 (2.85%) vSphere
6 50 (2.85%) XenDesktop
7 39 (2.22%) Virtual Machines
8 25 (1.43%) Docker
9 21 (1.20%) Virtual Desktop
10 15 (0.86%) Citrix Hypervisor
10 15 (0.86%) Virtual Servers
11 12 (0.68%) VMware Workstation
12 9 (0.51%) RHEV
13 8 (0.46%) Microsoft Virtual Server
14 7 (0.40%) KVM
14 7 (0.40%) VMware NSX
15 3 (0.17%) Terminal Services
15 3 (0.17%) VMware Server
16 2 (0.11%) Microsoft App-V
Systems Management
1 133 (7.58%) SCCM
2 59 (3.36%) Microsoft Intune
3 27 (1.54%) Kubernetes
4 23 (1.31%) Ansible
5 19 (1.08%) Terraform
6 18 (1.03%) vCenter Server
7 14 (0.80%) SCOM
8 13 (0.74%) Puppet
9 12 (0.68%) Opscode Chef
10 11 (0.63%) Backup Exec
10 11 (0.63%) WSUS
11 10 (0.57%) Grafana
11 10 (0.57%) Microsoft Clustering
11 10 (0.57%) NetBackup
12 8 (0.46%) XenMobile
13 7 (0.40%) Kibana
14 6 (0.34%) Failover Clustering
14 6 (0.34%) Prometheus
14 6 (0.34%) Single Sign-On
15 5 (0.29%) Jamf Pro
Vendors
1 814 (46.41%) Microsoft
2 398 (22.69%) VMware
3 296 (16.88%) Cisco
4 198 (11.29%) Citrix
5 63 (3.59%) Apple
6 59 (3.36%) Veeam
7 54 (3.08%) Oracle
8 52 (2.96%) HP
9 41 (2.34%) Meraki
10 35 (2.00%) ServiceNow
11 32 (1.82%) Symantec
12 29 (1.65%) Google
13 25 (1.43%) Red Hat
14 24 (1.37%) Sophos
15 21 (1.20%) Dell
15 21 (1.20%) Sage
16 18 (1.03%) McAfee
17 16 (0.91%) Fortinet
17 16 (0.91%) Mitel
17 16 (0.91%) Salesforce.com