Period
to 18 August 2017

The median annual salary for a Support Engineer was £31,217 in advertised job vacancies during the 6 months to 18 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 139 105 109
Rank change year-on-year -34 +4 +2
Permanent jobs requiring a Support Engineer 4403 5651 5920
As % of all permanent IT jobs advertised in the UK 2.49% 2.86% 2.72%
As % of the Job Titles category 2.59% 2.96% 2.82%
Number of salaries quoted 3938 5131 5153
UK median annual salary £31,217 £32,500 £30,000
Median salary % change year-on-year -3.95% +8.33% -3.23%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £50,000 £51,250 £49,500
UK excluding London median annual salary £28,500 £30,000 £28,500
% change year-on-year -5.00% +5.26% -5.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169742 190690 209586
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.50% 96.47%
Number of salaries quoted 137115 160408 172505
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 18 August 2017.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 4195 £31,500 -3.08% 320
UK excluding London -31 2815 £28,500 -5.00% 248
London -14 1508 £35,000 - 85
South East -17 1053 £30,000 -6.25% 83
North of England +15 589 £27,500 -8.33% 56
East of England -21 397 £30,000 - 34
South West -34 341 £27,500 - 30
North West +13 315 £27,500 -11.29% 28
Midlands -37 312 £28,875 -3.75% 32
Yorkshire +46 264 £27,500 -7.56% 23
West Midlands -16 202 £30,000 +3.45% 19
East Midlands -33 110 £26,500 -15.87% 13
Wales -5 80 £31,750 +19.81% 5
Scotland -13 41 £25,000 -18.03% 5
Northern Ireland -9 11 £23,500 -21.67% 3
North East -38 10 £27,000 -22.86% 5

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 August 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Engineer in the job title.

1 2919 (66.30%) Windows
2 1997 (45.36%) Active Directory
3 1776 (40.34%) Microsoft
4 1486 (33.75%) Windows Server
5 1177 (26.73%) VMware
6 898 (20.40%) Office 365
7 893 (20.28%) MS Exchange
8 872 (19.80%) ITIL
9 869 (19.74%) Linux
10 830 (18.85%) Cisco
11 824 (18.71%) SQL
12 821 (18.65%) Firewall
13 804 (18.26%) Windows Server 2012
14 779 (17.69%) Windows Server 2008
15 773 (17.56%) Microsoft Office
16 753 (17.10%) Windows 7
17 708 (16.08%) VMware Infrastructure
18 681 (15.47%) DNS
19 620 (14.08%) TCP/IP
20 604 (13.72%) Hyper-V
21 573 (13.01%) Windows 10
22 554 (12.58%) Finance
23 548 (12.45%) Citrix
24 541 (12.29%) LAN
25 533 (12.11%) WAN
26 519 (11.79%) DHCP
27 517 (11.74%) SQL Server
28 510 (11.58%) Microsoft Certification
29 484 (10.99%) Cisco Certification
30 432 (9.81%) VPN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 893 (20.28%) MS Exchange
2 338 (7.68%) Exchange Server 2010
3 225 (5.11%) Exchange Server 2013
4 221 (5.02%) IIS
5 216 (4.91%) SharePoint
6 183 (4.16%) Skype for Business
7 107 (2.43%) Tomcat
8 94 (2.13%) Apache
9 83 (1.89%) Exchange Server 2007
10 74 (1.68%) Exchange Server 2003
11 65 (1.48%) JBoss
12 54 (1.23%) WebLogic
13 46 (1.04%) WebSphere
14 44 (1.00%) Blackberry Enterprise Server
15 39 (0.89%) CMS
16 30 (0.68%) Confluence
17 27 (0.61%) OpenStack
17 27 (0.61%) SharePoint 2013
18 23 (0.52%) BizTalk Server
19 20 (0.45%) Oracle SOA Suite
Applications
1 773 (17.56%) Microsoft Office
2 122 (2.77%) Microsoft Excel
3 82 (1.86%) Microsoft PowerPoint
4 37 (0.84%) MS Visio
5 5 (0.11%) Adobe Creative Suite
6 3 (0.068%) AutoCAD
6 3 (0.068%) Houdini
6 3 (0.068%) Maya
6 3 (0.068%) Microsoft Project
6 3 (0.068%) NUKE
6 3 (0.068%) Photoshop
6 3 (0.068%) SOLIDWORKS
6 3 (0.068%) Spreadsheet
7 2 (0.045%) Vectorworks
8 1 (0.023%) Acrobat
8 1 (0.023%) CATIA
8 1 (0.023%) Chatbot
8 1 (0.023%) InfoPath
8 1 (0.023%) Revit
8 1 (0.023%) Windchill
Business Applications
1 18 (0.41%) Dynamics CRM
1 18 (0.41%) Remedy ITSM
2 10 (0.23%) Dynamics NAV
3 9 (0.20%) MetaTrader
3 9 (0.20%) Siebel Analytics
4 5 (0.11%) Dynamics AX
5 4 (0.091%) assyst
5 4 (0.091%) Magento
6 3 (0.068%) Eikon
6 3 (0.068%) Epicor Vantage
6 3 (0.068%) Oracle Applications
6 3 (0.068%) Oracle EBS
7 2 (0.045%) Bloomberg TOMS
7 2 (0.045%) OpenText VIM for SAP
7 2 (0.045%) Oracle CRM
7 2 (0.045%) Oracle Financials
7 2 (0.045%) SAP BPC
7 2 (0.045%) SDL Web 8
7 2 (0.045%) Temenos T24
8 1 (0.023%) SAP Business One
Cloud Services
1 898 (20.40%) Office 365
2 265 (6.02%) Microsoft Azure
3 198 (4.50%) Amazon AWS
4 77 (1.75%) SaaS
5 33 (0.75%) G Suite
6 32 (0.73%) Mimecast
7 31 (0.70%) PaaS
8 26 (0.59%) Cloud Computing
9 17 (0.39%) IaaS
10 12 (0.27%) Amazon CloudWatch
10 12 (0.27%) OneDrive
10 12 (0.27%) Virtual Private Cloud
11 9 (0.20%) AWS CloudFormation
12 7 (0.16%) Slack
13 6 (0.14%) GitHub
14 5 (0.11%) Amazon EC2
14 5 (0.11%) Dynamics 365
15 4 (0.091%) Adobe Creative Cloud
15 4 (0.091%) OpenDNS
16 3 (0.068%) Azure Active Directory
Communications & Networking
1 821 (18.65%) Firewall
2 681 (15.47%) DNS
3 620 (14.08%) TCP/IP
4 541 (12.29%) LAN
5 533 (12.11%) WAN
6 519 (11.79%) DHCP
7 432 (9.81%) VPN
8 305 (6.93%) SAN
9 277 (6.29%) VoIP
10 236 (5.36%) Wireless
11 225 (5.11%) Internet
12 202 (4.59%) VLAN
13 172 (3.91%) MPLS
14 151 (3.43%) Skype
15 104 (2.36%) HTTP
15 104 (2.36%) Wi-Fi
16 95 (2.16%) Cisco ASA
17 94 (2.13%) BGP
18 89 (2.02%) IPsec
19 88 (2.00%) Network Security
Database & Business Intelligence
1 517 (11.74%) SQL Server
2 151 (3.43%) MySQL
3 66 (1.50%) SQL Server 2008
4 47 (1.07%) SQL Server 2005
5 40 (0.91%) SQL Server 2012
6 38 (0.86%) Relational Database
7 36 (0.82%) Big Data
8 31 (0.70%) Oracle Database
9 28 (0.64%) PostgreSQL
10 21 (0.48%) SQL Server 2014
11 19 (0.43%) DB2
12 16 (0.36%) SQL Server 2000
13 15 (0.34%) Apache Cassandra
14 14 (0.32%) Hadoop
15 11 (0.25%) Amazon RDS
15 11 (0.25%) SQL Server Reporting Services
16 9 (0.20%) Data Warehouse
16 9 (0.20%) GIS
16 9 (0.20%) MariaDB
16 9 (0.20%) Oracle BI EE
Development Applications
1 46 (1.04%) JIRA
2 38 (0.86%) Visual Studio
3 34 (0.77%) Maven
4 25 (0.57%) Eclipse
4 25 (0.57%) IntelliJ
4 25 (0.57%) Jenkins
5 23 (0.52%) Git (software)
5 23 (0.52%) Team Foundation Server
6 18 (0.41%) NetBeans
7 12 (0.27%) Ant
8 11 (0.25%) Synon
9 10 (0.23%) Atlassian Bamboo
9 10 (0.23%) Selenium
9 10 (0.23%) TeamCity
10 9 (0.20%) Subversion
11 8 (0.18%) SoapUI
12 6 (0.14%) MSI
12 6 (0.14%) Visual Studio Team System
13 5 (0.11%) GoCD
13 5 (0.11%) Oracle APEX
General
1 554 (12.58%) Finance
2 251 (5.70%) Telecoms
3 151 (3.43%) Manufacturing
4 142 (3.23%) Banking
5 98 (2.23%) Marketing
6 68 (1.54%) Electronics
7 64 (1.45%) Retail
8 61 (1.39%) Advertising
9 53 (1.20%) Law
10 48 (1.09%) Legal
11 46 (1.04%) Games
12 28 (0.64%) French Language
12 28 (0.64%) German Language
13 26 (0.59%) Financial Institution
14 23 (0.52%) Back Office
14 23 (0.52%) Publishing
15 21 (0.48%) Front Office
16 15 (0.34%) Italian Language
16 15 (0.34%) Spanish Language
17 14 (0.32%) Investment Banking
Libraries, Frameworks & Software Standards
1 175 (3.97%) .NET
2 110 (2.50%) Web Services
3 106 (2.41%) HTML
4 80 (1.82%) XML
5 70 (1.59%) CSS
6 52 (1.18%) J2EE
7 41 (0.93%) Middleware
8 40 (0.91%) ASP.NET
9 35 (0.79%) SOAP
10 31 (0.70%) Spring
11 28 (0.64%) FIX Protocol
12 26 (0.59%) Software Packaging
13 25 (0.57%) REST
14 24 (0.55%) Java EE
15 23 (0.52%) JMS
16 21 (0.48%) LAMP
17 18 (0.41%) Java SE
18 16 (0.36%) ASP.NET MVC
18 16 (0.36%) HTML5
19 15 (0.34%) Kafka
Miscellaneous
1 260 (5.91%) Analytical Skills
2 244 (5.54%) Data Centre
3 166 (3.77%) Driving Licence
4 153 (3.47%) Computer Science
5 109 (2.48%) Blackberry
6 98 (2.23%) Management Information System
7 83 (1.89%) iPad
8 78 (1.77%) Clustering
9 62 (1.41%) iPhone
10 61 (1.39%) Hedge funds
11 58 (1.32%) Enterprise Software
12 56 (1.27%) Fintech
13 53 (1.20%) Fat Client
13 53 (1.20%) Thin Client
14 40 (0.91%) Video Conferencing
15 39 (0.89%) Client/Server
16 34 (0.77%) Replication
17 28 (0.64%) Virtual Team
18 27 (0.61%) Smartphone
19 25 (0.57%) User Experience
Operating Systems
1 2919 (66.30%) Windows
2 1486 (33.75%) Windows Server
3 869 (19.74%) Linux
4 804 (18.26%) Windows Server 2012
5 779 (17.69%) Windows Server 2008
6 753 (17.10%) Windows 7
7 573 (13.01%) Windows 10
8 335 (7.61%) Windows 8
9 290 (6.59%) Windows Server 2003
10 283 (6.43%) Unix
11 204 (4.63%) Windows XP
12 155 (3.52%) Mac OS X
13 138 (3.13%) Android
14 113 (2.57%) Apple iOS
15 87 (1.98%) Red Hat Enterprise Linux
16 73 (1.66%) Mac OS
17 58 (1.32%) CentOS
18 49 (1.11%) Windows Vista
19 46 (1.04%) Solaris
20 28 (0.64%) Ubuntu
Processes & Methodologies
1 872 (19.80%) ITIL
2 202 (4.59%) Service Management
3 194 (4.41%) Mentoring
4 175 (3.97%) Problem Management
5 172 (3.91%) Root Cause Analysis
6 163 (3.70%) Change Management
7 159 (3.61%) Service Delivery
8 157 (3.57%) DevOps
9 138 (3.13%) Time Management
10 126 (2.86%) Agile Software Development
11 118 (2.68%) CRM
12 113 (2.57%) Incident Management
13 111 (2.52%) Migration
14 101 (2.29%) Disaster Recovery
15 94 (2.13%) High Availability
16 93 (2.11%) Continuous Improvement
17 91 (2.07%) Configuration Management
18 90 (2.04%) Project Management
19 84 (1.91%) Business Intelligence
20 79 (1.79%) E-Commerce
Programming Languages
1 824 (18.71%) SQL
2 289 (6.56%) Java
3 283 (6.43%) PowerShell
4 233 (5.29%) Python
5 184 (4.18%) Shell Script
6 149 (3.38%) C#
7 130 (2.95%) Perl
8 125 (2.84%) Bash Shell
9 118 (2.68%) JavaScript
10 108 (2.45%) C++
11 70 (1.59%) PHP
12 57 (1.29%) C
12 57 (1.29%) VB
13 36 (0.82%) T-SQL
13 36 (0.82%) VBScript
14 27 (0.61%) Ruby
15 23 (0.52%) PL/SQL
16 15 (0.34%) RPG
16 15 (0.34%) VBA
17 14 (0.32%) RPG/400
Qualifications
1 510 (11.58%) Microsoft Certification
2 484 (10.99%) Cisco Certification
3 420 (9.54%) Degree
4 369 (8.38%) CCNA
5 337 (7.65%) MCSE
6 228 (5.18%) MCSA
7 198 (4.50%) CCNP
7 198 (4.50%) Security Cleared
8 192 (4.36%) MCP
9 150 (3.41%) SC Cleared
10 79 (1.79%) Computer Science Degree
11 67 (1.52%) VMware Certified Professional (VCP)
12 66 (1.50%) MCITP
13 59 (1.34%) A+ Certification
14 52 (1.18%) CCIE
15 50 (1.14%) ITIL Certification
16 40 (0.91%) JNCIA
17 34 (0.77%) MCTS
18 32 (0.73%) JNCIP
19 28 (0.64%) DV Cleared
Quality Assurance & Compliance
1 364 (8.27%) SLA
2 35 (0.79%) ISO/IEC 20000
3 33 (0.75%) ISO/IEC 27001
3 33 (0.75%) QA
4 10 (0.23%) PCI DSS
5 6 (0.14%) COBIT
6 4 (0.091%) ISO 9001
6 4 (0.091%) SAS 70
7 3 (0.068%) GDPR
8 1 (0.023%) Cyber Essentials
8 1 (0.023%) Data Quality
8 1 (0.023%) Def Stans
8 1 (0.023%) EMIR
8 1 (0.023%) HL7
8 1 (0.023%) ISO 14001
8 1 (0.023%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.023%) MiFID
8 1 (0.023%) Sarbanes-Oxley
8 1 (0.023%) SSAE 16
System Software
1 1997 (45.36%) Active Directory
2 708 (16.08%) VMware Infrastructure
3 604 (13.72%) Hyper-V
4 207 (4.70%) XenApp
5 173 (3.93%) vSphere
6 119 (2.70%) XenDesktop
7 110 (2.50%) VMware ESXi
8 84 (1.91%) Terminal Services
9 68 (1.54%) Virtual Machines
10 43 (0.98%) Virtual Servers
11 40 (0.91%) VMware Workstation
12 29 (0.66%) Docker
12 29 (0.66%) XenServer
13 26 (0.59%) Virtual Desktop
14 19 (0.43%) KVM
14 19 (0.43%) VirtualBox
15 17 (0.39%) Microsoft App-V
15 17 (0.39%) NFS
16 15 (0.34%) Microsoft Virtual Server
17 14 (0.32%) vCloud
Systems Management
1 312 (7.09%) SCCM
2 129 (2.93%) Backup Exec
3 70 (1.59%) WSUS
4 55 (1.25%) SCOM
5 48 (1.09%) Cisco CUCM
6 47 (1.07%) Puppet
7 45 (1.02%) Norton AntiVirus
8 42 (0.95%) Ansible
9 34 (0.77%) Nagios
10 26 (0.59%) Opscode Chef
11 21 (0.48%) Cisco UCCX
11 21 (0.48%) Systems Management Server (SMS)
12 20 (0.45%) NetBackup
12 20 (0.45%) vCenter Server
13 19 (0.43%) Kubernetes
14 18 (0.41%) AirWatch
15 17 (0.39%) Tivoli
16 14 (0.32%) cPanel
16 14 (0.32%) Microsoft Data Protection Manager
17 13 (0.30%) Plesk
Vendors
1 1776 (40.34%) Microsoft
2 1177 (26.73%) VMware
3 830 (18.85%) Cisco
4 548 (12.45%) Citrix
5 258 (5.86%) HP
6 215 (4.88%) Oracle
7 167 (3.79%) Juniper
8 165 (3.75%) Apple
9 156 (3.54%) Veeam
10 132 (3.00%) Dell
11 113 (2.57%) CheckPoint
12 105 (2.38%) F5
13 102 (2.32%) Red Hat
14 95 (2.16%) IBM
14 95 (2.16%) Symantec
15 88 (2.00%) Avaya
16 81 (1.84%) NetApp
17 76 (1.73%) SAP
18 67 (1.52%) Meraki
19 66 (1.50%) Bloomberg