Period
to 28 January 2020

The median annual salary for a Support Engineer was £32,000 in advertised job vacancies during the 6 months to 28 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
28 Jan 2020
Same period 2019 Same period 2018
Rank 113 130 133
Rank change year-on-year +17 +3 -9
Permanent jobs requiring a Support Engineer 3,483 4,004 4,400
As % of all permanent IT jobs advertised in the UK 2.77% 2.65% 2.56%
As % of the Job Titles category 2.90% 2.76% 2.66%
Number of salaries quoted 2,972 3,466 3,903
UK median annual salary £32,000 £32,500 £31,500
Median salary % change year-on-year -1.54% +3.17% -
10th Percentile £22,000 £22,000 £21,000
90th Percentile £51,750 £55,000 £51,700
UK excluding London median annual salary £30,000 £30,000 £29,500
% change year-on-year - +1.69% -1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 120,037 144,882 165,680
% of permanent IT jobs with a recognized job title 95.55% 95.91% 96.28%
Number of salaries quoted 96,074 115,785 135,147
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 28 January 2020.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 28 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 3,274 £32,233 -0.82% 1,007
UK excluding London +26 2,190 £30,000 - 860
London -16 1,228 £35,000 -4.11% 202
South East +23 833 £30,000 - 250
South West +40 380 £30,000 - 121
North of England +17 376 £30,000 +0.84% 188
Midlands +43 282 £29,625 +0.42% 127
North West +24 222 £32,500 +14.04% 100
West Midlands +45 180 £30,000 - 71
East of England -17 180 £30,000 - 120
Yorkshire +24 128 £28,500 -3.39% 64
East Midlands +17 102 £27,500 +5.77% 56
Scotland +19 70 £30,000 +9.09% 29
Wales -6 52 £32,500 +8.33% 24
North East +2 26 £35,000 - 24
Northern Ireland +16 16 £28,750 -4.17% 1
Channel Islands - 6 £25,000 - 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 January 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,203 (63.25%) Windows
2 1,541 (44.24%) Microsoft
3 1,442 (41.40%) Active Directory
4 1,326 (38.07%) Office 365
5 933 (26.79%) Windows Server
6 869 (24.95%) Windows 10
7 780 (22.39%) VMware
8 690 (19.81%) ITIL
9 597 (17.14%) SQL
10 591 (16.97%) Microsoft Office
11 586 (16.82%) Azure
12 575 (16.51%) Linux
13 568 (16.31%) Windows 7
14 566 (16.25%) Firewall
15 522 (14.99%) Problem-Solving
16 502 (14.41%) Cisco
17 486 (13.95%) DNS
18 473 (13.58%) VMware Infrastructure
19 456 (13.09%) MS Exchange
20 451 (12.95%) Finance
21 431 (12.37%) Windows Server 2012
22 423 (12.14%) TCP/IP
23 420 (12.06%) Hyper-V
24 411 (11.80%) WAN
25 408 (11.71%) SLA
26 403 (11.57%) LAN
27 395 (11.34%) DHCP
28 329 (9.45%) Microsoft Certification
29 319 (9.16%) SQL Server
30 309 (8.87%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 456 (13.09%) MS Exchange
2 209 (6.00%) SharePoint
3 141 (4.05%) Exchange Server 2013
4 127 (3.65%) Exchange Server 2010
5 124 (3.56%) Skype for Business
6 113 (3.24%) IIS
7 67 (1.92%) Apache
8 41 (1.18%) Exchange Server 2007
9 35 (1.00%) Tomcat
10 28 (0.80%) JBoss
11 21 (0.60%) Exchange Server 2003
12 16 (0.46%) WebLogic
13 13 (0.37%) Oracle Coherence
14 12 (0.34%) IBM Notes
15 11 (0.32%) SharePoint 2013
16 10 (0.29%) Blackberry Enterprise Server
17 8 (0.23%) Confluence
18 5 (0.14%) BizTalk Server
18 5 (0.14%) CMS
19 4 (0.11%) OpenStack
Applications
1 591 (16.97%) Microsoft Office
2 83 (2.38%) Microsoft Excel
3 56 (1.61%) Microsoft PowerPoint
4 20 (0.57%) MS Visio
5 7 (0.20%) Spreadsheet
6 6 (0.17%) Microsoft Project
6 6 (0.17%) Photoshop
7 4 (0.11%) Acrobat
8 3 (0.086%) Adobe Creative Suite
8 3 (0.086%) AutoCAD
9 2 (0.057%) Adobe Premiere
9 2 (0.057%) Avid Media Composer
9 2 (0.057%) Final Cut Pro
9 2 (0.057%) Mozilla Thunderbird
10 1 (0.029%) Autodesk Inventor
10 1 (0.029%) FileZilla
10 1 (0.029%) Houdini
10 1 (0.029%) Maya
10 1 (0.029%) NUKE
10 1 (0.029%) Revit
Business Applications
1 32 (0.92%) Remedy ITSM
2 20 (0.57%) thinkFolio
3 13 (0.37%) Documaker
4 12 (0.34%) Dynamics CRM
5 10 (0.29%) Dynamics AX
6 8 (0.23%) NetSuite
7 5 (0.14%) Oracle EBS
8 4 (0.11%) Dynamics NAV
9 3 (0.086%) Payment Gateway
9 3 (0.086%) SnowdropKCS
10 2 (0.057%) Oracle BPM
11 1 (0.029%) Carpe Diem
11 1 (0.029%) Dynamics GP
11 1 (0.029%) Infor M3
11 1 (0.029%) Magento
11 1 (0.029%) Markit EDM
11 1 (0.029%) Oracle EBS R12
11 1 (0.029%) Sage 200
11 1 (0.029%) SAP S/4HANA
Cloud Services
1 1,326 (38.07%) Office 365
2 586 (16.82%) Azure
3 222 (6.37%) AWS
4 103 (2.96%) SaaS
5 62 (1.78%) Azure Active Directory
6 54 (1.55%) G Suite
7 38 (1.09%) Cloud Computing
8 31 (0.89%) OneDrive
9 25 (0.72%) Power Platform
10 24 (0.69%) Dynamics 365
10 24 (0.69%) Mimecast
11 17 (0.49%) IaaS
12 13 (0.37%) PowerApps
13 12 (0.34%) GCP
14 7 (0.20%) OpenShift
15 6 (0.17%) Amazon EC2
15 6 (0.17%) Basecamp
15 6 (0.17%) Virtual Private Cloud
16 5 (0.14%) Dropbox
17 4 (0.11%) Slack
Communications & Networking
1 566 (16.25%) Firewall
2 486 (13.95%) DNS
3 423 (12.14%) TCP/IP
4 411 (11.80%) WAN
5 403 (11.57%) LAN
6 395 (11.34%) DHCP
7 260 (7.46%) VPN
8 231 (6.63%) VoIP
9 227 (6.52%) Wireless
10 146 (4.19%) Internet
11 145 (4.16%) Skype
12 136 (3.90%) VLAN
13 127 (3.65%) Wi-Fi
14 126 (3.62%) SAN
15 104 (2.99%) Remote Desktop
16 71 (2.04%) Ethernet
17 67 (1.92%) Network Security
18 53 (1.52%) WLAN
19 51 (1.46%) Unified Communications
20 50 (1.44%) Broadband
Database & Business Intelligence
1 319 (9.16%) SQL Server
2 42 (1.21%) SQL Server 2012
3 40 (1.15%) Relational Database
4 32 (0.92%) MongoDB
5 29 (0.83%) MySQL
5 29 (0.83%) SQL Server 2008
6 24 (0.69%) SQL Server 2005
7 18 (0.52%) SQL Server 2014
7 18 (0.52%) SQL Server Reporting Services
8 17 (0.49%) Amazon RDS
8 17 (0.49%) Big Data
8 17 (0.49%) SQL Server Integration Services
9 16 (0.46%) KDB
10 14 (0.40%) SQL Server 2016
11 13 (0.37%) Oracle BI EE
11 13 (0.37%) Oracle ODI
12 12 (0.34%) Power BI
13 11 (0.32%) SQL Server 2017
14 9 (0.26%) PostgreSQL
15 8 (0.23%) Oracle Database
Development Applications
1 82 (2.35%) JIRA
2 36 (1.03%) Git (software)
3 13 (0.37%) Jenkins
4 12 (0.34%) Visual Studio
5 11 (0.32%) Octopus Deploy
5 11 (0.32%) TeamCity
6 10 (0.29%) Maven
6 10 (0.29%) Team Foundation Server
7 8 (0.23%) Bitbucket
8 7 (0.20%) GitLab
8 7 (0.20%) Postman
9 6 (0.17%) Ant
9 6 (0.17%) MSI
10 5 (0.14%) fastlane
10 5 (0.14%) Gradle
10 5 (0.14%) Grunt
10 5 (0.14%) Subversion
11 4 (0.11%) SoapUI
12 3 (0.086%) Fiddler
13 2 (0.057%) Bazaar
General
1 451 (12.95%) Finance
2 171 (4.91%) Telecoms
3 107 (3.07%) Banking
4 82 (2.35%) Marketing
5 73 (2.10%) Public Sector
6 69 (1.98%) Law
7 64 (1.84%) Retail
8 61 (1.75%) French Language
9 56 (1.61%) Legal
10 55 (1.58%) German Language
11 49 (1.41%) Financial Institution
12 47 (1.35%) Manufacturing
13 45 (1.29%) Electronics
14 42 (1.21%) Front Office
15 36 (1.03%) Spanish Language
16 29 (0.83%) Investment Banking
16 29 (0.83%) Italian Language
17 28 (0.80%) Back Office
18 25 (0.72%) Advertising
19 24 (0.69%) Games
Libraries, Frameworks & Software Standards
1 64 (1.84%) XML
2 61 (1.75%) .NET
3 50 (1.44%) FIX Protocol
4 49 (1.41%) HTML
5 40 (1.15%) CSS
6 36 (1.03%) LDAP
7 35 (1.00%) Web Services
8 24 (0.69%) Spring
9 22 (0.63%) ASP.NET
9 22 (0.63%) Middleware
10 21 (0.60%) EJB
11 20 (0.57%) Node.js
12 19 (0.55%) Hibernate
13 17 (0.49%) REST
14 15 (0.43%) Oracle Fusion
15 13 (0.37%) AngularJS
15 13 (0.37%) J2EE
15 13 (0.37%) jQuery
15 13 (0.37%) React
15 13 (0.37%) WebCenter
Miscellaneous
1 205 (5.89%) Analytical Skills
2 172 (4.94%) Driving Licence
3 144 (4.13%) Data Centre
4 137 (3.93%) Self-Motivation
5 90 (2.58%) Management Information System
6 80 (2.30%) Hedge funds
7 73 (2.10%) Video Conferencing
8 59 (1.69%) Smartphone
9 52 (1.49%) Blackberry
10 50 (1.44%) Replication
11 49 (1.41%) iPhone
12 41 (1.18%) Client/Server
13 36 (1.03%) Clustering
14 35 (1.00%) Enterprise Software
14 35 (1.00%) Fixed Income
15 33 (0.95%) Equities
16 31 (0.89%) iPad
17 28 (0.80%) CCTV
18 27 (0.78%) Derivative
18 27 (0.78%) Foreign Exchange (FX)
Operating Systems
1 2,203 (63.25%) Windows
2 933 (26.79%) Windows Server
3 869 (24.95%) Windows 10
4 575 (16.51%) Linux
5 568 (16.31%) Windows 7
6 431 (12.37%) Windows Server 2012
7 295 (8.47%) Windows Server 2008
8 211 (6.06%) Unix
9 174 (5.00%) Windows 8
10 130 (3.73%) Apple iOS
11 105 (3.01%) Android
12 89 (2.56%) Mac OS X
13 83 (2.38%) Windows Server 2003
14 72 (2.07%) Mac OS
15 66 (1.89%) Windows XP
16 42 (1.21%) Solaris
17 41 (1.18%) Red Hat Enterprise Linux
18 40 (1.15%) CentOS
19 22 (0.63%) Ubuntu
20 14 (0.40%) VMS
Processes & Methodologies
1 690 (19.81%) ITIL
2 522 (14.99%) Problem-Solving
3 241 (6.92%) Infrastructure Engineering
4 177 (5.08%) Service Management
5 147 (4.22%) Asset Management
5 147 (4.22%) Change Management
6 130 (3.73%) Agile Software Development
7 120 (3.45%) Service Delivery
7 120 (3.45%) Time Management
8 113 (3.24%) DevOps
9 110 (3.16%) Computer Science
10 109 (3.13%) Mentoring
11 106 (3.04%) Incident Management
12 105 (3.01%) Mobile Device Management
13 104 (2.99%) ITSM
14 103 (2.96%) Break/Fix
14 103 (2.96%) Migration
15 98 (2.81%) Continuous Improvement
16 88 (2.53%) Problem Management
17 85 (2.44%) Fintech
Programming Languages
1 597 (17.14%) SQL
2 297 (8.53%) PowerShell
3 198 (5.68%) Java
4 188 (5.40%) Python
5 108 (3.10%) Bash Shell
6 106 (3.04%) C#
7 97 (2.78%) JavaScript
8 75 (2.15%) C
9 70 (2.01%) Ruby
10 62 (1.78%) Perl
11 50 (1.44%) T-SQL
12 48 (1.38%) C++
13 42 (1.21%) Shell Script
14 30 (0.86%) VB
15 22 (0.63%) Bourne shell
15 22 (0.63%) Korn
16 20 (0.57%) PL/SQL
17 16 (0.46%) VBA
18 13 (0.37%) PHP
19 9 (0.26%) VBScript
Qualifications
1 329 (9.45%) Microsoft Certification
2 306 (8.79%) Degree
3 212 (6.09%) Security Cleared
4 200 (5.74%) Cisco Certification
5 168 (4.82%) CCNA
6 167 (4.79%) MCSE
7 165 (4.74%) MCSA
8 148 (4.25%) MCP
9 97 (2.78%) SC Cleared
10 73 (2.10%) CCNP
11 69 (1.98%) A+ Certification
12 48 (1.38%) MCITP
13 37 (1.06%) ITIL Certification
14 34 (0.98%) ITIL Foundation Certificate
15 31 (0.89%) Computer Science Degree
15 31 (0.89%) DBS Check
15 31 (0.89%) DV Cleared
16 29 (0.83%) VMware Certified Professional (VCP)
17 23 (0.66%) MCTS
18 21 (0.60%) HND
Quality Assurance & Compliance
1 408 (11.71%) SLA
2 65 (1.87%) QA
3 50 (1.44%) ISO/IEC 27001
4 19 (0.55%) Cyber Essentials
5 17 (0.49%) ISO/IEC 20000
6 10 (0.29%) PCI DSS
7 9 (0.26%) GDPR
8 7 (0.20%) ISO 9001
9 5 (0.14%) IEC 61131
10 3 (0.086%) Cyber Essentials PLUS
10 3 (0.086%) EMIR
10 3 (0.086%) MiFID
10 3 (0.086%) PMO
11 2 (0.057%) Data Quality
11 2 (0.057%) ISO 22301
11 2 (0.057%) Sarbanes-Oxley
12 1 (0.029%) HMG Security Policy Framework
System Software
1 1,442 (41.40%) Active Directory
2 473 (13.58%) VMware Infrastructure
3 420 (12.06%) Hyper-V
4 101 (2.90%) VMware ESXi
5 88 (2.53%) XenApp
6 64 (1.84%) Docker
7 63 (1.81%) vSphere
8 62 (1.78%) Virtual Servers
9 56 (1.61%) XenDesktop
10 53 (1.52%) Firmware
11 49 (1.41%) Virtual Machines
12 33 (0.95%) Terminal Services
13 22 (0.63%) VirtualBox
14 14 (0.40%) VMware Workstation
15 13 (0.37%) Microsoft Virtual Server
15 13 (0.37%) NFS
16 12 (0.34%) BitLocker
17 11 (0.32%) Virtual Desktop
18 10 (0.29%) VMware Server
19 7 (0.20%) UAG
Systems Management
1 294 (8.44%) SCCM
2 89 (2.56%) Microsoft Intune
3 67 (1.92%) Ansible
4 56 (1.61%) SCOM
5 51 (1.46%) WSUS
6 42 (1.21%) Opscode Chef
7 39 (1.12%) Puppet
8 32 (0.92%) Jamf Pro
8 32 (0.92%) vCenter Server
9 26 (0.75%) Kubernetes
10 23 (0.66%) McAfee ePO
11 21 (0.60%) Backup Exec
11 21 (0.60%) Cisco CUCM
12 19 (0.55%) Norton AntiVirus
13 18 (0.52%) Terraform
14 16 (0.46%) Single Sign-On
15 14 (0.40%) AirWatch
15 14 (0.40%) Cisco Prime
15 14 (0.40%) Nagios
16 13 (0.37%) Oracle Enterprise Manager
Vendors
1 1,541 (44.24%) Microsoft
2 780 (22.39%) VMware
3 502 (14.41%) Cisco
4 309 (8.87%) Citrix
5 206 (5.91%) Apple
6 174 (5.00%) Oracle
7 166 (4.77%) HP
8 104 (2.99%) Dell
9 96 (2.76%) ServiceNow
9 96 (2.76%) Veeam
10 79 (2.27%) Bloomberg
11 78 (2.24%) Juniper
12 70 (2.01%) Meraki
13 69 (1.98%) Remedy
14 58 (1.67%) Reuters
15 54 (1.55%) Google
16 52 (1.49%) Red Hat
17 51 (1.46%) NetApp
18 45 (1.29%) Avaya
19 42 (1.21%) McAfee