Period
to 18 October 2021

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 18 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 198 170 128
Rank change year-on-year -28 -42 +6
Permanent jobs requiring a Support Engineer 2,313 993 3,690
As % of all permanent jobs advertised in the UK 1.85% 2.07% 2.69%
As % of the Job Titles category 2.02% 2.18% 2.81%
Number of salaries quoted 2,009 888 3,121
10th Percentile £22,500 £23,675 £22,000
25th Percentile £26,250 £27,000 £25,500
Median annual salary (50th Percentile) £32,500 £35,000 £32,500
Median % change year-on-year -7.14% +7.69% +1.56%
75th Percentile £42,500 £45,000 £42,500
90th Percentile £52,500 £55,000 £52,500
UK excluding London median annual salary £30,750 £32,500 £30,000
% change year-on-year -5.38% +8.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 114,354 45,503 131,343
% of permanent IT jobs with a recognized job title 91.27% 94.96% 95.67%
Number of salaries quoted 79,204 38,038 106,027
10th Percentile £31,830 £32,500 £28,000
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £70,000
90th Percentile £92,500 £88,750 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 18 October 2021.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 2,131 £32,500 -7.14% 830
UK excluding London -6 1,593 £30,750 -5.38% 751
London -67 656 £38,500 -12.99% 137
South East -48 494 £33,000 -5.71% 187
North of England -1 340 £27,500 -15.38% 195
Work from Home -106 271 £37,750 -0.13% 99
Midlands +26 264 £32,000 +10.34% 140
East of England -2 193 £29,500 -1.67% 90
South West -33 177 £29,250 -10.00% 79
Yorkshire -19 158 £27,500 -21.43% 57
North West -13 150 £28,500 -12.31% 113
East Midlands +28 149 £29,000 +10.48% 61
West Midlands -50 114 £33,500 +9.84% 79
Scotland -16 102 £29,000 -10.77% 27
North East -20 32 £26,000 -11.11% 25
Wales -40 21 £28,000 -6.67% 28
Northern Ireland -40 3 - - 5

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 October 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,315 (56.85%) Windows
2 1,080 (46.69%) Microsoft
3 1,052 (45.48%) Microsoft 365
4 965 (41.72%) Active Directory
5 715 (30.91%) Social Skills
6 680 (29.40%) Azure
7 656 (28.36%) Windows Server
8 491 (21.23%) VMware
9 449 (19.41%) Windows 10
10 386 (16.69%) Problem-Solving
11 368 (15.91%) SQL
12 359 (15.52%) Firewall
13 326 (14.09%) ITIL
14 325 (14.05%) DNS
15 318 (13.75%) Microsoft Office
16 313 (13.53%) VMware Infrastructure
17 309 (13.36%) Linux
18 269 (11.63%) DHCP
19 264 (11.41%) TCP/IP
20 253 (10.94%) PowerShell
21 241 (10.42%) Cisco
22 234 (10.12%) MS Exchange
22 234 (10.12%) Hyper-V
23 223 (9.64%) Finance
24 222 (9.60%) SLA
25 210 (9.08%) AWS
26 208 (8.99%) VPN
27 205 (8.86%) SharePoint
28 199 (8.60%) LAN
28 199 (8.60%) SQL Server

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 234 (10.12%) MS Exchange
2 205 (8.86%) SharePoint
3 107 (4.63%) IIS
4 46 (1.99%) Exchange Server 2013
5 44 (1.90%) Exchange Server 2010
6 25 (1.08%) Skype for Business
7 20 (0.86%) Exchange Server 2007
8 18 (0.78%) Confluence
9 13 (0.56%) Tomcat
10 9 (0.39%) Apache
11 8 (0.35%) Exchange Server 2003
12 6 (0.26%) Blackberry Enterprise Server
12 6 (0.26%) WebLogic
13 4 (0.17%) Elasticsearch
14 3 (0.13%) CMS
14 3 (0.13%) WebSphere
15 2 (0.086%) Adobe Experience Manager
15 2 (0.086%) nginx
15 2 (0.086%) SAS
15 2 (0.086%) WebSphere Application Server
Applications
1 318 (13.75%) Microsoft Office
2 51 (2.20%) Microsoft Excel
3 24 (1.04%) Microsoft PowerPoint
4 8 (0.35%) AutoCAD
5 5 (0.22%) Photoshop
6 4 (0.17%) MS Visio
7 3 (0.13%) Spreadsheet
8 2 (0.086%) Adobe Creative Suite
8 2 (0.086%) SketchUp
Business Applications
1 13 (0.56%) Dynamics CRM
2 7 (0.30%) Dynamics NAV
3 3 (0.13%) Adobe Campaign
3 3 (0.13%) NetSuite
3 3 (0.13%) SAP Business One
4 2 (0.086%) Carpe Diem
4 2 (0.086%) Dynamics AX
4 2 (0.086%) Dynamics GP
4 2 (0.086%) Eikon
4 2 (0.086%) IBM Planning Analytics
4 2 (0.086%) Oracle Applications
4 2 (0.086%) Remedy ITSM
4 2 (0.086%) SAP Business ByDesign
5 1 (0.043%) Elite 3E
5 1 (0.043%) IBM Operational Decision Manager
5 1 (0.043%) Oracle EBS
5 1 (0.043%) Summit
Cloud Services
1 1,052 (45.48%) Microsoft 365
2 680 (29.40%) Azure
3 210 (9.08%) AWS
4 133 (5.75%) Azure Active Directory
5 78 (3.37%) SaaS
6 71 (3.07%) OneDrive
7 43 (1.86%) Google Workspace
8 36 (1.56%) GCP
9 33 (1.43%) Mimecast
10 32 (1.38%) PaaS
11 31 (1.34%) IaaS
12 24 (1.04%) Slack
13 21 (0.91%) Power Platform
14 20 (0.86%) AWS CloudFormation
15 19 (0.82%) Dynamics 365
16 17 (0.73%) Amazon S3
16 17 (0.73%) AWS Lambda
17 16 (0.69%) PowerApps
17 16 (0.69%) Virtual Private Cloud
18 12 (0.52%) Amazon ECS
Communications & Networking
1 359 (15.52%) Firewall
2 325 (14.05%) DNS
3 269 (11.63%) DHCP
4 264 (11.41%) TCP/IP
5 208 (8.99%) VPN
6 199 (8.60%) LAN
7 194 (8.39%) WAN
8 111 (4.80%) Wireless
9 109 (4.71%) Wi-Fi
10 105 (4.54%) VoIP
11 91 (3.93%) VLAN
12 60 (2.59%) Internet
13 53 (2.29%) SAN
14 47 (2.03%) MPLS
15 44 (1.90%) Remote Desktop
16 38 (1.64%) Network Security
17 31 (1.34%) Cisco IOS
17 31 (1.34%) Skype
18 30 (1.30%) NAS
19 28 (1.21%) 4G
Database & Business Intelligence
1 199 (8.60%) SQL Server
2 42 (1.82%) MySQL
3 29 (1.25%) Amazon RDS
4 21 (0.91%) Relational Database
5 13 (0.56%) Oracle Database
5 13 (0.56%) SQL Server Reporting Services
6 12 (0.52%) SQL Server 2019
7 11 (0.48%) RDBMS
8 10 (0.43%) MongoDB
9 9 (0.39%) Azure SQL Database
10 8 (0.35%) NoSQL
11 6 (0.26%) PostgreSQL
12 5 (0.22%) Crystal Reports
13 4 (0.17%) Oracle Database 11g
13 4 (0.17%) Power BI
13 4 (0.17%) SQL Server 2016
13 4 (0.17%) Tableau
14 3 (0.13%) Oracle Database 12c
14 3 (0.13%) SQL Server 2012
15 2 (0.086%) Neo4j
Development Applications
1 57 (2.46%) JIRA
2 17 (0.73%) GitLab
2 17 (0.73%) Octopus Deploy
3 16 (0.69%) TeamCity
4 12 (0.52%) Git (software)
4 12 (0.52%) VSS/SourceSafe
5 8 (0.35%) Browser DevTools
6 7 (0.30%) Jenkins
6 7 (0.30%) WinDbg
7 6 (0.26%) Fiddler
8 4 (0.17%) Android Studio
8 4 (0.17%) CircleCI
8 4 (0.17%) Eclipse
8 4 (0.17%) Visual Studio
8 4 (0.17%) Xcode
9 3 (0.13%) Maven
9 3 (0.13%) Travis CI
10 2 (0.086%) Gradle
10 2 (0.086%) Oracle Forms
10 2 (0.086%) Subversion
General
1 715 (30.91%) Social Skills
2 223 (9.64%) Finance
3 126 (5.45%) Analytical Skills
4 101 (4.37%) Organisational Skills
5 70 (3.03%) Manufacturing
5 70 (3.03%) Telecoms
6 51 (2.20%) Retail
7 50 (2.16%) Legal
8 44 (1.90%) Banking
9 42 (1.82%) Public Sector
10 32 (1.38%) Law
11 27 (1.17%) Documentation Skills
12 21 (0.91%) Back Office
13 20 (0.86%) Games
14 18 (0.78%) Front Office
15 17 (0.73%) Inclusion and Diversity
16 15 (0.65%) Financial Institution
17 14 (0.61%) Influencing Skills
17 14 (0.61%) Investment Banking
18 11 (0.48%) Billing
Libraries, Frameworks & Software Standards
1 63 (2.72%) .NET
2 49 (2.12%) Web Services
3 32 (1.38%) XML
4 25 (1.08%) CSS
5 22 (0.95%) HTML
6 17 (0.73%) AngularJS
7 13 (0.56%) FIX Protocol
8 12 (0.52%) JSON
8 12 (0.52%) Node.js
9 11 (0.48%) ASP.NET
10 8 (0.35%) Elastic Stack
10 8 (0.35%) React
11 7 (0.30%) Ajax
11 7 (0.30%) COM
11 7 (0.30%) REST
11 7 (0.30%) SOAP
12 6 (0.26%) 802.1X
12 6 (0.26%) GraphQL
12 6 (0.26%) RESTful
13 5 (0.22%) WebRTC
Miscellaneous
1 126 (5.45%) Self-Motivation
2 97 (4.19%) Driving Licence
3 85 (3.67%) Data Centre
4 49 (2.12%) Management Information System
5 48 (2.08%) Clustering
6 44 (1.90%) Hedge funds
7 36 (1.56%) Smartphone
7 36 (1.56%) Video Conferencing
8 31 (1.34%) EPoS
9 28 (1.21%) iPhone
10 26 (1.12%) Replication
11 23 (0.99%) User Experience
12 19 (0.82%) iPad
13 17 (0.73%) Fat Client
13 17 (0.73%) Thin Client
14 16 (0.69%) Enterprise Software
15 15 (0.65%) Social Media
16 14 (0.61%) CMDB
17 13 (0.56%) Blackberry
18 12 (0.52%) CCTV
Operating Systems
1 1,315 (56.85%) Windows
2 656 (28.36%) Windows Server
3 449 (19.41%) Windows 10
4 309 (13.36%) Linux
5 185 (8.00%) Windows Server 2012
6 145 (6.27%) Windows 7
7 130 (5.62%) Windows Server 2016
8 106 (4.58%) Windows Server 2019
9 95 (4.11%) Windows Server 2008
10 93 (4.02%) Android
11 68 (2.94%) Mac OS
12 55 (2.38%) Unix
13 53 (2.29%) Apple iOS
14 29 (1.25%) Windows 8
15 25 (1.08%) Mac OS X
16 21 (0.91%) Red Hat Enterprise Linux
17 15 (0.65%) Windows Server 2003
18 12 (0.52%) HPUX
19 11 (0.48%) CentOS
19 11 (0.48%) Windows XP
Processes & Methodologies
1 386 (16.69%) Problem-Solving
2 326 (14.09%) ITIL
3 199 (8.60%) Infrastructure Engineering
4 126 (5.45%) DevOps
5 98 (4.24%) Service Delivery
6 93 (4.02%) Migration
7 90 (3.89%) Project Management
8 89 (3.85%) Incident Management
9 82 (3.55%) Time Management
10 73 (3.16%) Service Management
11 72 (3.11%) Mentoring
11 72 (3.11%) Project Delivery
12 70 (3.03%) Agile Software Development
13 67 (2.90%) Disaster Recovery
14 65 (2.81%) Computer Science
15 64 (2.77%) ITSM
16 63 (2.72%) Asset Management
17 62 (2.68%) Root Cause Analysis
18 59 (2.55%) Cybersecurity
19 53 (2.29%) Problem Management
Programming Languages
1 368 (15.91%) SQL
2 253 (10.94%) PowerShell
3 113 (4.89%) Python
4 67 (2.90%) Java
5 62 (2.68%) JavaScript
6 60 (2.59%) C#
7 51 (2.20%) Bash Shell
7 51 (2.20%) PHP
8 39 (1.69%) Perl
9 26 (1.12%) C
10 21 (0.91%) Shell Script
11 18 (0.78%) T-SQL
12 16 (0.69%) VBScript
13 14 (0.61%) C++
14 6 (0.26%) TypeScript
15 4 (0.17%) Go
15 4 (0.17%) PL/SQL
15 4 (0.17%) Ruby
16 3 (0.13%) SOQL
16 3 (0.13%) VB.NET
Qualifications
1 172 (7.44%) Degree
2 144 (6.23%) Microsoft Certification
3 103 (4.45%) Cisco Certification
4 86 (3.72%) CCNA
5 63 (2.72%) Security Cleared
6 56 (2.42%) MCSA
7 39 (1.69%) DBS Check
8 35 (1.51%) MCSE
9 32 (1.38%) MCITP
9 32 (1.38%) SC Cleared
10 31 (1.34%) MCP
11 27 (1.17%) ITIL Foundation Certificate
12 25 (1.08%) CCNP
13 21 (0.91%) A+ Certification
14 20 (0.86%) Citrix Certification
15 19 (0.82%) ITIL Certification
16 18 (0.78%) Computer Science Degree
17 13 (0.56%) CISSP
18 12 (0.52%) HND
19 11 (0.48%) CEH
Quality Assurance & Compliance
1 222 (9.60%) SLA
2 21 (0.91%) GDPR
3 16 (0.69%) Cyber Essentials
3 16 (0.69%) ISO/IEC 27001
4 14 (0.61%) QA
5 8 (0.35%) PCI DSS
6 2 (0.086%) HL7
6 2 (0.086%) PMO
7 1 (0.043%) NIST
7 1 (0.043%) Sarbanes-Oxley
System Software
1 965 (41.72%) Active Directory
2 313 (13.53%) VMware Infrastructure
3 234 (10.12%) Hyper-V
4 81 (3.50%) vSphere
5 60 (2.59%) XenApp
6 51 (2.20%) Virtual Servers
6 51 (2.20%) XenDesktop
7 48 (2.08%) Virtual Machines
8 47 (2.03%) VMware ESXi
9 39 (1.69%) Virtual Desktop
10 24 (1.04%) Docker
11 19 (0.82%) VMware Server
12 17 (0.73%) Terminal Services
13 13 (0.56%) Microsoft Virtual Server
14 12 (0.52%) Citrix Hypervisor
15 10 (0.43%) NFS
15 10 (0.43%) Veritas Cluster Server
16 9 (0.39%) KVM
17 6 (0.26%) BitLocker
17 6 (0.26%) iptables
Systems Management
1 190 (8.21%) SCCM
2 178 (7.70%) Microsoft Intune
3 39 (1.69%) Kubernetes
4 34 (1.47%) Terraform
5 30 (1.30%) Microsoft Clustering
6 26 (1.12%) Ansible
6 26 (1.12%) Jamf Pro
6 26 (1.12%) SCOM
7 25 (1.08%) Puppet
8 19 (0.82%) Active Directory Federation Services
9 15 (0.65%) Cisco CUCM
9 15 (0.65%) vCenter Server
9 15 (0.65%) WSUS
10 13 (0.56%) Single Sign-On
11 10 (0.43%) Backup Exec
12 9 (0.39%) Grafana
12 9 (0.39%) Nagios
12 9 (0.39%) NetBackup
12 9 (0.39%) PowerCLI
13 8 (0.35%) ServiceCenter
Vendors
1 1,080 (46.69%) Microsoft
2 491 (21.23%) VMware
3 241 (10.42%) Cisco
4 194 (8.39%) Citrix
5 112 (4.84%) Apple
6 78 (3.37%) Oracle
7 68 (2.94%) ServiceNow
7 68 (2.94%) Veeam
8 58 (2.51%) Meraki
9 56 (2.42%) HP
10 50 (2.16%) Dell
11 42 (1.82%) Salesforce.com
12 39 (1.69%) Google
13 38 (1.64%) Bloomberg
14 36 (1.56%) SolarWinds
15 28 (1.21%) SAP
15 28 (1.21%) Sophos
16 24 (1.04%) Fortinet
16 24 (1.04%) Red Hat
17 23 (0.99%) McAfee