Period
to 23 July 2018

The median annual salary for a Support Engineer was £32,000 in advertised job vacancies during the 6 months to 23 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 129 140 110
Rank change year-on-year +11 -30 +1
Permanent jobs requiring a Support Engineer 4,403 4,444 5,793
As % of all permanent IT jobs advertised in the UK 2.54% 2.50% 2.86%
As % of the Job Titles category 2.64% 2.60% 2.96%
Number of salaries quoted 3,936 4,020 5,282
UK median annual salary £32,000 £31,500 £32,000
Median salary % change year-on-year +1.59% -1.56% +4.92%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £52,500 £50,000 £51,250
UK excluding London median annual salary £30,000 £29,000 £30,000
% change year-on-year +3.45% -3.33% +3.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,603 170,818 195,522
% of permanent IT jobs with a recognized job title 96.19% 96.18% 96.60%
Number of salaries quoted 134,776 139,014 164,319
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 23 July 2018.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 4,177 £32,000 +1.59% 415
UK excluding London -5 2,757 £30,000 +3.45% 303
London +14 1,563 £36,000 +2.86% 130
South East -17 1,005 £30,000 - 103
North of England +7 520 £28,500 +3.64% 79
East of England +7 391 £30,000 - 38
Midlands +47 377 £29,000 +0.87% 33
South West +4 328 £28,000 +1.82% 32
North West -6 276 £27,500 -3.51% 50
Yorkshire +7 227 £29,000 +5.45% 22
West Midlands +20 198 £27,250 -9.17% 15
East Midlands +57 179 £31,000 +21.57% 18
Scotland +6 72 £28,000 +9.80% 9
Wales -6 58 £26,000 -13.33% 8
North East -22 17 £32,500 +20.37% 7
Northern Ireland -7 15 £23,500 +3.30% 1
Channel Islands +1 3 - -
Isle of Man - 1 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 July 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,777 (63.07%) Windows
2 1,851 (42.04%) Active Directory
3 1,835 (41.68%) Microsoft
4 1,322 (30.02%) Windows Server
5 1,072 (24.35%) Office 365
6 992 (22.53%) VMware
7 893 (20.28%) Microsoft Office
8 805 (18.28%) SQL
9 790 (17.94%) ITIL
10 762 (17.31%) Windows 7
11 704 (15.99%) Linux
12 691 (15.69%) Windows Server 2012
13 670 (15.22%) MS Exchange
14 663 (15.06%) Windows Server 2008
15 653 (14.83%) Firewall
15 653 (14.83%) Problem-Solving
16 650 (14.76%) Windows 10
17 619 (14.06%) DNS
18 573 (13.01%) Finance
19 560 (12.72%) VMware Infrastructure
20 559 (12.70%) Citrix
21 537 (12.20%) TCP/IP
22 530 (12.04%) Cisco
23 515 (11.70%) SQL Server
24 495 (11.24%) Microsoft Azure
25 491 (11.15%) DHCP
26 488 (11.08%) Hyper-V
27 470 (10.67%) Microsoft Certification
28 447 (10.15%) LAN
29 446 (10.13%) WAN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 670 (15.22%) MS Exchange
2 239 (5.43%) SharePoint
3 228 (5.18%) Exchange Server 2010
4 193 (4.38%) Exchange Server 2013
5 172 (3.91%) Tomcat
6 161 (3.66%) IIS
7 144 (3.27%) Apache
8 108 (2.45%) Exchange Server 2007
9 102 (2.32%) WebSphere
10 91 (2.07%) Skype for Business
11 85 (1.93%) JBoss
12 39 (0.89%) WebLogic
13 37 (0.84%) CMS
13 37 (0.84%) Oracle SOA Suite
14 30 (0.68%) Exchange Server 2003
15 27 (0.61%) nginx
16 25 (0.57%) Blackberry Enterprise Server
16 25 (0.57%) OpenStack
17 19 (0.43%) Confluence
18 18 (0.41%) IBM Notes
Applications
1 893 (20.28%) Microsoft Office
2 114 (2.59%) Microsoft Excel
3 54 (1.23%) Microsoft PowerPoint
4 10 (0.23%) MS Visio
5 6 (0.14%) AutoCAD
6 5 (0.11%) Acrobat
6 5 (0.11%) Maya
6 5 (0.11%) Photoshop
6 5 (0.11%) Spreadsheet
7 4 (0.091%) Houdini
7 4 (0.091%) InDesign
7 4 (0.091%) NUKE
8 3 (0.068%) SOLIDWORKS
8 3 (0.068%) SPSS
9 2 (0.045%) Adobe Premiere
9 2 (0.045%) Microsoft Project
9 2 (0.045%) Siemens NX
9 2 (0.045%) Windchill
10 1 (0.023%) Avid Media Composer
10 1 (0.023%) Final Cut Pro
Business Applications
1 37 (0.84%) thinkFolio
2 36 (0.82%) Remedy ITSM
3 29 (0.66%) Dynamics CRM
4 14 (0.32%) Concordance
4 14 (0.32%) Relativity
5 11 (0.25%) Eikon
6 10 (0.23%) assyst
7 8 (0.18%) BusinessWare
8 7 (0.16%) Dynamics AX
9 5 (0.11%) Markit EDM
10 4 (0.091%) Magento
10 4 (0.091%) SAP Hybris
10 4 (0.091%) TRIRIGA
11 3 (0.068%) Dynamics NAV
11 3 (0.068%) Ringtail
11 3 (0.068%) SAP Business One
12 2 (0.045%) Elite 3E
12 2 (0.045%) Maximo
12 2 (0.045%) Oracle Applications
12 2 (0.045%) Salesforce.com CRM
Cloud Services
1 1,072 (24.35%) Office 365
2 495 (11.24%) Microsoft Azure
3 275 (6.25%) Amazon AWS
4 138 (3.13%) SaaS
5 56 (1.27%) Mimecast
6 55 (1.25%) Azure Active Directory
7 53 (1.20%) G Suite
8 36 (0.82%) IaaS
9 28 (0.64%) OneDrive
10 25 (0.57%) PaaS
11 23 (0.52%) Amazon EC2
12 22 (0.50%) Dynamics 365
13 21 (0.48%) AWS CloudFormation
14 19 (0.43%) Cloud Computing
15 17 (0.39%) Amazon S3
16 13 (0.30%) Virtual Private Cloud
17 11 (0.25%) Adobe Creative Cloud
17 11 (0.25%) GitHub
18 10 (0.23%) Google Cloud Platform
19 9 (0.20%) Slack
Communications & Networking
1 653 (14.83%) Firewall
2 619 (14.06%) DNS
3 537 (12.20%) TCP/IP
4 491 (11.15%) DHCP
5 447 (10.15%) LAN
6 446 (10.13%) WAN
7 316 (7.18%) VPN
8 257 (5.84%) VoIP
9 250 (5.68%) SAN
10 195 (4.43%) Internet
11 180 (4.09%) Wireless
12 140 (3.18%) VLAN
13 114 (2.59%) Wi-Fi
14 87 (1.98%) HTTP
15 79 (1.79%) Skype
16 74 (1.68%) Network Security
17 65 (1.48%) Remote Desktop
18 61 (1.39%) NAS
19 60 (1.36%) Cisco ASA
20 53 (1.20%) MPLS
Database & Business Intelligence
1 515 (11.70%) SQL Server
2 141 (3.20%) MySQL
3 77 (1.75%) Relational Database
4 50 (1.14%) SQL Server 2008
5 44 (1.00%) RDBMS
6 32 (0.73%) Oracle Database
7 31 (0.70%) PostgreSQL
8 24 (0.55%) SQL Server 2014
9 23 (0.52%) Data Warehouse
10 22 (0.50%) Big Data
10 22 (0.50%) MongoDB
10 22 (0.50%) SQL Server Reporting Services
11 19 (0.43%) SQL Server 2012
12 14 (0.32%) Amazon RDS
12 14 (0.32%) Crystal Reports
12 14 (0.32%) NoSQL
13 11 (0.25%) Hadoop
13 11 (0.25%) SQL Server 2005
13 11 (0.25%) SQL Server 2016
14 10 (0.23%) GIS
Development Applications
1 77 (1.75%) JIRA
2 62 (1.41%) Maven
3 45 (1.02%) Team Foundation Server
4 40 (0.91%) Jenkins
5 38 (0.86%) Git (software)
6 37 (0.84%) Eclipse
6 37 (0.84%) IntelliJ
6 37 (0.84%) NetBeans
7 16 (0.36%) MSI
7 16 (0.36%) Subversion
7 16 (0.36%) Visual Studio
8 14 (0.32%) Ant
8 14 (0.32%) Visual Studio Team System
9 11 (0.25%) WinDbg
10 6 (0.14%) LabVIEW
11 5 (0.11%) Bitbucket
11 5 (0.11%) Redmine
12 4 (0.091%) Fiddler
12 4 (0.091%) GoCD
12 4 (0.091%) Octopus Deploy
General
1 573 (13.01%) Finance
2 194 (4.41%) Telecoms
3 167 (3.79%) Banking
4 135 (3.07%) Retail
5 92 (2.09%) Front Office
6 88 (2.00%) Games
7 85 (1.93%) Manufacturing
8 75 (1.70%) French Language
9 74 (1.68%) German Language
10 71 (1.61%) Advertising
11 69 (1.57%) Legal
11 69 (1.57%) Marketing
12 66 (1.50%) Investment Banking
13 44 (1.00%) Italian Language
14 43 (0.98%) Law
15 35 (0.79%) Electronics
16 26 (0.59%) Back Office
17 11 (0.25%) Financial Institution
18 8 (0.18%) Automotive
18 8 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 159 (3.61%) Web Services
2 157 (3.57%) XML
3 138 (3.13%) .NET
4 109 (2.48%) HTML
5 70 (1.59%) CSS
6 67 (1.52%) Spring
7 64 (1.45%) Java EE
8 60 (1.36%) SOAP
9 54 (1.23%) FIX Protocol
10 50 (1.14%) REST
11 45 (1.02%) ASP.NET
11 45 (1.02%) JMS
12 41 (0.93%) J2EE
13 37 (0.84%) Java SE
13 37 (0.84%) JSON
13 37 (0.84%) LDAP
14 34 (0.77%) X-Windows
15 30 (0.68%) Middleware
16 29 (0.66%) Software Packaging
17 27 (0.61%) LAMP
Miscellaneous
1 244 (5.54%) Analytical Skills
2 181 (4.11%) Self-Motivation
3 176 (4.00%) Data Centre
4 171 (3.88%) Computer Science
4 171 (3.88%) Driving Licence
5 100 (2.27%) Enterprise Software
6 98 (2.23%) Management Information System
7 94 (2.13%) Hedge funds
8 91 (2.07%) iPad
9 76 (1.73%) Fintech
10 74 (1.68%) iPhone
11 66 (1.50%) Video Conferencing
12 59 (1.34%) Blackberry
13 58 (1.32%) Foreign Exchange (FX)
14 57 (1.29%) Fat Client
14 57 (1.29%) Thin Client
15 51 (1.16%) Equities
16 50 (1.14%) Fixed Income
17 46 (1.04%) Linux Command Line
18 42 (0.95%) Clustering
Operating Systems
1 2,777 (63.07%) Windows
2 1,322 (30.02%) Windows Server
3 762 (17.31%) Windows 7
4 704 (15.99%) Linux
5 691 (15.69%) Windows Server 2012
6 663 (15.06%) Windows Server 2008
7 650 (14.76%) Windows 10
8 280 (6.36%) Unix
9 245 (5.56%) Windows 8
10 224 (5.09%) Mac OS X
11 133 (3.02%) Android
12 106 (2.41%) Apple iOS
13 92 (2.09%) Mac OS
14 91 (2.07%) Windows Server 2003
15 78 (1.77%) Red Hat Enterprise Linux
15 78 (1.77%) Windows XP
16 47 (1.07%) AIX
17 46 (1.04%) Solaris
18 38 (0.86%) CentOS
19 30 (0.68%) Ubuntu
Processes & Methodologies
1 790 (17.94%) ITIL
2 653 (14.83%) Problem-Solving
3 156 (3.54%) Service Management
4 152 (3.45%) Agile Software Development
5 150 (3.41%) Incident Management
6 148 (3.36%) Time Management
7 146 (3.32%) Mentoring
8 139 (3.16%) Asset Management
9 129 (2.93%) Problem Management
10 122 (2.77%) Migration
11 119 (2.70%) Service Delivery
12 118 (2.68%) Root Cause Analysis
13 117 (2.66%) Disaster Recovery
14 112 (2.54%) DevOps
15 110 (2.50%) ITSM
16 108 (2.45%) ITIL V3
17 101 (2.29%) Software Engineering
18 98 (2.23%) CRM
19 89 (2.02%) Configuration Management
20 88 (2.00%) Project Management
Programming Languages
1 805 (18.28%) SQL
2 353 (8.02%) PowerShell
3 335 (7.61%) Java
4 164 (3.72%) C#
5 157 (3.57%) Python
6 136 (3.09%) Bash Shell
7 126 (2.86%) C++
8 125 (2.84%) Perl
9 122 (2.77%) JavaScript
10 70 (1.59%) Shell Script
11 64 (1.45%) Ruby
12 61 (1.39%) T-SQL
13 46 (1.04%) C
14 44 (1.00%) PHP
15 40 (0.91%) VBScript
16 38 (0.86%) Bourne shell
16 38 (0.86%) Korn
17 30 (0.68%) VB
18 18 (0.41%) Groovy
19 15 (0.34%) Apex Code
Qualifications
1 470 (10.67%) Microsoft Certification
2 409 (9.29%) Degree
3 303 (6.88%) MCSE
4 265 (6.02%) Cisco Certification
5 234 (5.31%) MCSA
6 229 (5.20%) CCNA
7 200 (4.54%) MCP
8 137 (3.11%) Security Cleared
9 90 (2.04%) SC Cleared
10 87 (1.98%) DBS Check
11 83 (1.89%) CCNP
11 83 (1.89%) MCITP
12 69 (1.57%) MCTS
13 68 (1.54%) VMware Certified Professional (VCP)
14 62 (1.41%) Computer Science Degree
14 62 (1.41%) ITIL Certification
15 46 (1.04%) A+ Certification
16 39 (0.89%) Network+ Certification
17 24 (0.55%) HND
18 22 (0.50%) CCENT
Quality Assurance & Compliance
1 421 (9.56%) SLA
2 49 (1.11%) ISO/IEC 27001
3 37 (0.84%) QA
4 25 (0.57%) GDPR
5 23 (0.52%) ISO/IEC 20000
6 14 (0.32%) ISO 9001
6 14 (0.32%) PCI DSS
7 12 (0.27%) Data Quality
8 9 (0.20%) PMO
9 8 (0.18%) ISO 14001
9 8 (0.18%) PSD2
10 3 (0.068%) GCP
11 2 (0.045%) ISO 22301
12 1 (0.023%) Cyber Essentials
12 1 (0.023%) ISO 9000
System Software
1 1,851 (42.04%) Active Directory
2 560 (12.72%) VMware Infrastructure
3 488 (11.08%) Hyper-V
4 147 (3.34%) XenApp
5 127 (2.88%) vSphere
6 93 (2.11%) VMware ESXi
7 80 (1.82%) XenDesktop
8 41 (0.93%) Virtual Machines
9 31 (0.70%) Virtual Servers
10 30 (0.68%) Docker
10 30 (0.68%) Terminal Services
11 23 (0.52%) Oracle RAC
11 23 (0.52%) XenServer
12 21 (0.48%) vCloud
13 19 (0.43%) Microsoft App-V
14 13 (0.30%) Firmware
14 13 (0.30%) Virtual Desktop
15 12 (0.27%) Microsoft Virtual Server
16 11 (0.25%) ProxySG
17 10 (0.23%) DFS Replication
Systems Management
1 363 (8.24%) SCCM
2 65 (1.48%) Backup Exec
3 62 (1.41%) WSUS
4 52 (1.18%) Puppet
5 45 (1.02%) Ansible
6 42 (0.95%) SCOM
7 38 (0.86%) Opscode Chef
8 36 (0.82%) Nagios
9 35 (0.79%) AirWatch
10 26 (0.59%) Microsoft Intune
11 25 (0.57%) vCenter Server
12 22 (0.50%) Cisco CUCM
12 22 (0.50%) Jamf Pro
13 20 (0.45%) Failover Clustering
13 20 (0.45%) Systems Management Server (SMS)
14 17 (0.39%) Norton AntiVirus
15 16 (0.36%) Cisco UCCX
15 16 (0.36%) HAProxy
16 15 (0.34%) BMC PATROL
17 14 (0.32%) SCVMM
Vendors
1 1,835 (41.68%) Microsoft
2 992 (22.53%) VMware
3 559 (12.70%) Citrix
4 530 (12.04%) Cisco
5 291 (6.61%) Apple
6 245 (5.56%) Oracle
7 183 (4.16%) HP
8 112 (2.54%) Bloomberg
9 104 (2.36%) Reuters
10 103 (2.34%) Red Hat
11 91 (2.07%) Veeam
12 88 (2.00%) Juniper
13 84 (1.91%) Remedy
14 79 (1.79%) Dell
15 77 (1.75%) ServiceNow
16 75 (1.70%) Adobe
17 74 (1.68%) IBM
18 65 (1.48%) Google
19 61 (1.39%) CheckPoint
20 51 (1.16%) Avaya