Period
to 20 July 2019

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 20 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 137 129 137
Rank change year-on-year -8 +8 -28
Permanent jobs requiring a Support Engineer 3,780 4,442 4,455
As % of all permanent IT jobs advertised in the UK 2.59% 2.54% 2.51%
As % of the Job Titles category 2.70% 2.64% 2.61%
Number of salaries quoted 3,233 3,979 4,031
UK median annual salary £32,500 £32,000 £31,500
Median salary % change year-on-year +1.56% +1.59% -1.56%
10th Percentile £21,750 £21,250 £21,250
90th Percentile £53,100 £52,500 £50,000
UK excluding London median annual salary £30,000 £30,000 £28,500
% change year-on-year - +5.26% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 139,993 168,483 170,587
% of permanent IT jobs with a recognized job title 95.86% 96.23% 96.21%
Number of salaries quoted 111,792 136,362 139,131
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 20 July 2019.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 3,460 £32,500 - 1,068
UK excluding London +10 2,465 £30,000 - 918
London -3 1,216 £35,000 -2.78% 223
South East +9 977 £30,500 +1.67% 285
North of England -18 457 £30,000 +5.26% 174
South West +12 369 £28,500 +1.79% 137
Midlands -26 252 £30,000 +3.45% 135
North West -2 234 £32,500 +18.18% 102
Yorkshire -22 203 £27,500 -5.17% 62
East of England -26 189 £31,000 +3.33% 114
West Midlands -13 145 £30,000 +9.09% 74
Scotland +49 115 £30,000 +7.14% 36
East Midlands -26 107 £29,000 -3.33% 61
Northern Ireland +22 57 £23,000 -4.17% 11
Wales +1 50 £26,000 - 26
North East +20 20 £29,250 -10.00% 10
Isle of Man +5 5 £45,000 -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,137 (56.53%) Windows
2 1,549 (40.98%) Active Directory
3 1,488 (39.37%) Microsoft
4 1,148 (30.37%) Office 365
5 994 (26.30%) Windows Server
6 767 (20.29%) Microsoft Office
7 764 (20.21%) ITIL
8 761 (20.13%) Windows 10
9 745 (19.71%) VMware
10 734 (19.42%) Linux
11 651 (17.22%) SQL
12 628 (16.61%) Windows 7
13 583 (15.42%) Cisco
14 533 (14.10%) Firewall
15 526 (13.92%) Problem-Solving
16 518 (13.70%) Microsoft Azure
17 503 (13.31%) MS Exchange
18 472 (12.49%) DNS
19 468 (12.38%) VMware Infrastructure
20 462 (12.22%) TCP/IP
21 447 (11.83%) Finance
22 442 (11.69%) Windows Server 2012
23 430 (11.38%) Hyper-V
24 406 (10.74%) LAN
25 405 (10.71%) SQL Server
26 395 (10.45%) DHCP
27 384 (10.16%) WAN
28 358 (9.47%) Degree
29 340 (8.99%) Microsoft Certification
30 334 (8.84%) Windows Server 2008

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 503 (13.31%) MS Exchange
2 203 (5.37%) Exchange Server 2010
3 171 (4.52%) SharePoint
4 164 (4.34%) Exchange Server 2013
5 137 (3.62%) IIS
6 72 (1.90%) Skype for Business
7 70 (1.85%) Apache
8 69 (1.83%) Exchange Server 2007
9 68 (1.80%) Tomcat
10 30 (0.79%) Blackberry Enterprise Server
11 26 (0.69%) Elasticsearch
12 25 (0.66%) WebSphere
13 23 (0.61%) JBoss
13 23 (0.61%) WebLogic
14 20 (0.53%) OpenStack
15 19 (0.50%) Exchange Server 2003
15 19 (0.50%) SharePoint 2013
16 18 (0.48%) IBM Notes
17 11 (0.29%) CMS
18 10 (0.26%) BizTalk Server
Applications
1 767 (20.29%) Microsoft Office
2 102 (2.70%) Microsoft Excel
3 70 (1.85%) Microsoft PowerPoint
4 28 (0.74%) MS Visio
5 15 (0.40%) Microsoft Project
6 13 (0.34%) Acrobat
7 8 (0.21%) Adobe Creative Suite
8 6 (0.16%) Spreadsheet
9 2 (0.053%) Pro/ENGINEER
9 2 (0.053%) PTC Creo
9 2 (0.053%) SOLIDWORKS
10 1 (0.026%) CATIA
10 1 (0.026%) HipChat
10 1 (0.026%) Siemens NX
Business Applications
1 58 (1.53%) Dynamics CRM
2 21 (0.56%) Dynamics NAV
2 21 (0.56%) Remedy ITSM
3 13 (0.34%) Endur
4 10 (0.26%) Temenos T24
4 10 (0.26%) thinkFolio
5 9 (0.24%) Odoo
6 8 (0.21%) Eze OMS
7 7 (0.19%) Dynamics AX
8 6 (0.16%) NetSuite
8 6 (0.16%) Sage X3
8 6 (0.16%) SAP Business One
9 4 (0.11%) Dynamics GP
9 4 (0.11%) Line 50
9 4 (0.11%) Line 500
10 3 (0.079%) Exchequer
10 3 (0.079%) Markit EDM
11 2 (0.053%) Oracle EBS
11 2 (0.053%) Oracle ERP
11 2 (0.053%) Unit4 Business World
Cloud Services
1 1,148 (30.37%) Office 365
2 518 (13.70%) Microsoft Azure
3 281 (7.43%) Amazon AWS
4 146 (3.86%) SaaS
5 50 (1.32%) Google Cloud Platform
6 39 (1.03%) G Suite
6 39 (1.03%) IaaS
7 29 (0.77%) Azure Active Directory
8 26 (0.69%) Power Platform
9 24 (0.63%) IBM Cloud
10 21 (0.56%) PaaS
11 20 (0.53%) Akamai
11 20 (0.53%) Cloud Computing
12 19 (0.50%) OneDrive
13 16 (0.42%) Azure Stack
14 15 (0.40%) Dynamics 365
15 14 (0.37%) Mimecast
16 13 (0.34%) Amazon S3
16 13 (0.34%) AWS CloudFormation
16 13 (0.34%) OpenShift
Communications & Networking
1 533 (14.10%) Firewall
2 472 (12.49%) DNS
3 462 (12.22%) TCP/IP
4 406 (10.74%) LAN
5 395 (10.45%) DHCP
6 384 (10.16%) WAN
7 293 (7.75%) VPN
8 215 (5.69%) VoIP
9 170 (4.50%) Wireless
10 160 (4.23%) VLAN
11 145 (3.84%) SAN
12 139 (3.68%) Internet
13 111 (2.94%) Wi-Fi
14 91 (2.41%) Remote Desktop
15 82 (2.17%) Network Security
16 81 (2.14%) Skype
17 59 (1.56%) Cisco ASA
17 59 (1.56%) MPLS
18 58 (1.53%) BGP
19 53 (1.40%) Wireshark
Database & Business Intelligence
1 405 (10.71%) SQL Server
2 85 (2.25%) MySQL
3 56 (1.48%) Relational Database
4 50 (1.32%) MongoDB
5 46 (1.22%) PostgreSQL
6 36 (0.95%) SQL Server 2012
7 31 (0.82%) Redis
8 28 (0.74%) SQL Server 2016
9 27 (0.71%) NoSQL
9 27 (0.71%) RDBMS
9 27 (0.71%) SQL Server 2008
10 21 (0.56%) SQL Server 2005
11 19 (0.50%) Oracle Database
11 19 (0.50%) Power BI
12 17 (0.45%) Hazelcast
13 16 (0.42%) SQL Server 2014
14 15 (0.40%) SQL Server Reporting Services
15 14 (0.37%) Apache Cassandra
15 14 (0.37%) Crystal Reports
16 12 (0.32%) Oracle Reports
Development Applications
1 96 (2.54%) JIRA
2 81 (2.14%) Git (software)
3 50 (1.32%) Jenkins
4 22 (0.58%) Team Foundation Server
5 20 (0.53%) Visual Studio
6 19 (0.50%) Maven
7 18 (0.48%) Subversion
8 11 (0.29%) TeamCity
9 10 (0.26%) Firebug
10 9 (0.24%) Ant
10 9 (0.24%) Gradle
10 9 (0.24%) MSI
11 8 (0.21%) Eclipse
11 8 (0.21%) IntelliJ
12 7 (0.19%) Rational Rhapsody
13 6 (0.16%) fastlane
13 6 (0.16%) GitLab
13 6 (0.16%) Grunt
13 6 (0.16%) Hudson
13 6 (0.16%) Vagrant
General
1 447 (11.83%) Finance
2 154 (4.07%) Banking
3 150 (3.97%) Telecoms
4 101 (2.67%) Retail
5 70 (1.85%) Marketing
6 63 (1.67%) Law
7 61 (1.61%) Manufacturing
8 59 (1.56%) Front Office
9 58 (1.53%) Electronics
10 43 (1.14%) Legal
11 33 (0.87%) Advertising
12 32 (0.85%) Investment Banking
13 27 (0.71%) German Language
14 24 (0.63%) Back Office
14 24 (0.63%) French Language
15 23 (0.61%) Games
16 18 (0.48%) Italian Language
17 17 (0.45%) Aerospace
18 16 (0.42%) Spanish Language
19 14 (0.37%) Billing
Libraries, Frameworks & Software Standards
1 129 (3.41%) .NET
2 87 (2.30%) Web Services
3 68 (1.80%) HTML
4 55 (1.46%) XML
5 53 (1.40%) FIX Protocol
6 49 (1.30%) CSS
7 33 (0.87%) REST
7 33 (0.87%) SOAP
8 30 (0.79%) ASP.NET
9 28 (0.74%) J2EE
10 22 (0.58%) Spring
11 21 (0.56%) Middleware
12 20 (0.53%) LDAP
13 19 (0.50%) Elastic Stack
14 18 (0.48%) LAMP
15 17 (0.45%) AngularJS
15 17 (0.45%) Node.js
15 17 (0.45%) RabbitMQ
15 17 (0.45%) Vert.x
16 16 (0.42%) jQuery
Miscellaneous
1 214 (5.66%) Analytical Skills
2 203 (5.37%) Driving Licence
3 144 (3.81%) Self-Motivation
4 136 (3.60%) Data Centre
5 94 (2.49%) Management Information System
6 74 (1.96%) Smartphone
7 72 (1.90%) Hedge funds
8 61 (1.61%) Video Conferencing
9 59 (1.56%) Blackberry
10 49 (1.30%) Linux Command Line
11 48 (1.27%) Fixed Income
12 44 (1.16%) iPhone
13 41 (1.08%) Equities
14 40 (1.06%) Replication
15 39 (1.03%) Derivative
15 39 (1.03%) Foreign Exchange (FX)
16 36 (0.95%) Enterprise Software
17 35 (0.93%) Public Cloud
18 32 (0.85%) Internet of Things
19 30 (0.79%) User Experience
Operating Systems
1 2,137 (56.53%) Windows
2 994 (26.30%) Windows Server
3 761 (20.13%) Windows 10
4 734 (19.42%) Linux
5 628 (16.61%) Windows 7
6 442 (11.69%) Windows Server 2012
7 334 (8.84%) Windows Server 2008
8 324 (8.57%) Unix
9 187 (4.95%) Windows 8
10 79 (2.09%) Windows XP
11 73 (1.93%) Windows Server 2003
12 69 (1.83%) Mac OS X
13 65 (1.72%) Android
14 62 (1.64%) Apple iOS
15 59 (1.56%) Mac OS
16 42 (1.11%) CentOS
17 40 (1.06%) Red Hat Enterprise Linux
18 27 (0.71%) Ubuntu
19 23 (0.61%) Windows Vista
20 17 (0.45%) Debian
Processes & Methodologies
1 764 (20.21%) ITIL
2 526 (13.92%) Problem-Solving
3 266 (7.04%) Infrastructure Engineering
4 192 (5.08%) DevOps
5 166 (4.39%) Asset Management
6 164 (4.34%) Mobile Device Management
7 158 (4.18%) Service Delivery
7 158 (4.18%) Service Management
8 135 (3.57%) Problem Management
9 133 (3.52%) Incident Management
10 131 (3.47%) Change Management
11 130 (3.44%) Agile Software Development
12 129 (3.41%) ITSM
13 118 (3.12%) Continuous Improvement
14 109 (2.88%) Time Management
15 106 (2.80%) Root Cause Analysis
16 103 (2.72%) CRM
17 102 (2.70%) ITIL V3
17 102 (2.70%) Mentoring
18 89 (2.35%) Migration
Programming Languages
1 651 (17.22%) SQL
2 301 (7.96%) PowerShell
3 263 (6.96%) Java
4 236 (6.24%) Python
5 135 (3.57%) C#
6 123 (3.25%) JavaScript
6 123 (3.25%) Perl
7 114 (3.02%) Bash Shell
8 109 (2.88%) C
9 85 (2.25%) C++
10 82 (2.17%) Ruby
11 66 (1.75%) Shell Script
12 49 (1.30%) T-SQL
13 41 (1.08%) Go
14 35 (0.93%) PHP
15 29 (0.77%) VB
16 21 (0.56%) VBScript
17 20 (0.53%) VBA
18 17 (0.45%) PL/SQL
19 14 (0.37%) VB.NET
Qualifications
1 358 (9.47%) Degree
2 340 (8.99%) Microsoft Certification
3 237 (6.27%) Cisco Certification
4 189 (5.00%) CCNA
5 165 (4.37%) Security Cleared
6 164 (4.34%) MCSA
7 133 (3.52%) MCP
8 121 (3.20%) MCSE
9 120 (3.17%) CCNP
10 113 (2.99%) SC Cleared
11 75 (1.98%) A+ Certification
12 67 (1.77%) MCITP
13 53 (1.40%) VMware Certified Professional (VCP)
14 45 (1.19%) ITIL Certification
15 41 (1.08%) DV Cleared
16 36 (0.95%) MCDST
17 33 (0.87%) Computer Science Degree
18 31 (0.82%) CCIE
18 31 (0.82%) Network+ Certification
19 23 (0.61%) JNCIP
Quality Assurance & Compliance
1 315 (8.33%) SLA
2 75 (1.98%) ISO/IEC 27001
3 40 (1.06%) GDPR
4 27 (0.71%) QA
5 22 (0.58%) PCI DSS
6 14 (0.37%) Cyber Essentials
7 10 (0.26%) HIPAA
7 10 (0.26%) HL7
8 9 (0.24%) ISO/IEC 20000
9 8 (0.21%) Sarbanes-Oxley
10 6 (0.16%) IEC 61131
10 6 (0.16%) ISO 9001
11 4 (0.11%) PMO
12 2 (0.053%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.026%) Data Quality
13 1 (0.026%) DICOM
13 1 (0.026%) GPG13
13 1 (0.026%) MiFID
13 1 (0.026%) NIST
13 1 (0.026%) NIST 800
System Software
1 1,549 (40.98%) Active Directory
2 468 (12.38%) VMware Infrastructure
3 430 (11.38%) Hyper-V
4 110 (2.91%) vSphere
5 96 (2.54%) Docker
6 94 (2.49%) XenApp
7 71 (1.88%) VMware ESXi
8 58 (1.53%) Virtual Machines
9 46 (1.22%) XenDesktop
10 38 (1.01%) Terminal Services
11 37 (0.98%) Firmware
12 32 (0.85%) Virtual Servers
13 26 (0.69%) Citrix Hypervisor
14 17 (0.45%) NFS
15 11 (0.29%) VirtualBox
16 10 (0.26%) Xen
17 9 (0.24%) VMware NSX
18 8 (0.21%) BitLocker
19 7 (0.19%) iptables
20 6 (0.16%) KVM
Systems Management
1 233 (6.16%) SCCM
2 90 (2.38%) Puppet
3 81 (2.14%) Kubernetes
4 72 (1.90%) Ansible
5 71 (1.88%) Cisco CUCM
6 68 (1.80%) Opscode Chef
7 58 (1.53%) Nagios
8 52 (1.38%) Backup Exec
9 42 (1.11%) SCOM
10 39 (1.03%) WSUS
11 32 (0.85%) Microsoft Intune
12 30 (0.79%) Terraform
13 23 (0.61%) ServiceCenter
14 22 (0.58%) Prometheus
14 22 (0.58%) vCenter Server
14 22 (0.58%) ZABBIX
15 21 (0.56%) Icinga
16 20 (0.53%) Norton AntiVirus
17 16 (0.42%) FortiGate
17 16 (0.42%) NetBackup
Vendors
1 1,488 (39.37%) Microsoft
2 745 (19.71%) VMware
3 583 (15.42%) Cisco
4 330 (8.73%) Citrix
5 214 (5.66%) HP
6 187 (4.95%) Apple
7 182 (4.81%) Oracle
8 148 (3.92%) Dell
9 120 (3.17%) Veeam
10 92 (2.43%) Juniper
11 88 (2.33%) Meraki
12 80 (2.12%) Red Hat
13 78 (2.06%) ServiceNow
14 72 (1.90%) Google
15 63 (1.67%) NetApp
15 63 (1.67%) Remedy
16 62 (1.64%) F5
16 62 (1.64%) SAP
17 61 (1.61%) Bloomberg
18 58 (1.53%) Reuters