Support Engineer Jobs

Support Engineer
UK

The median Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 110 144 282
Rank change year-on-year +34 +138 -83
Permanent jobs requiring a Support Engineer 2,108 2,031 2,573
As % of all permanent jobs advertised in the UK 2.33% 2.52% 1.47%
As % of the Job Titles category 2.46% 2.74% 1.54%
Number of salaries quoted 1,765 1,692 2,157
10th Percentile £25,000 £25,750 £25,000
25th Percentile £27,500 £28,000 £27,500
Median annual salary (50th Percentile) £34,000 £34,000 £34,000
75th Percentile £43,750 £41,000 £45,000
90th Percentile £51,250 £54,875 £60,000
UK excluding London median annual salary £32,500 £32,000 £32,000
% change year-on-year +1.56% - +1.59%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 26 July 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +23 1,923 £34,000 - 326
UK excluding London +32 1,773 £32,500 +1.56% 328
South East -7 470 £35,000 +7.69% 85
Work from Home +6 433 £37,500 +7.14% 103
North of England +62 355 £32,000 +6.67% 83
Midlands +62 336 £32,500 +16.07% 41
London -71 304 £40,000 +6.67% 41
South West +23 288 £32,000 -1.54% 60
West Midlands +57 187 £30,000 -3.23% 22
East of England 0 169 £32,500 - 27
North West +28 155 £30,000 +3.45% 45
East Midlands +38 147 £32,500 +18.18% 18
Yorkshire +65 145 £30,000 -2.04% 26
Scotland -32 77 £28,500 -6.56% 25
North East +25 55 £33,250 -1.11% 16
Wales +42 41 £28,290 -11.59% 8
Northern Ireland +34 29 £34,750 -10.32% 8
Isle of Man - 9 £37,500 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,083 (51.38%) Windows
2 960 (45.54%) Microsoft
3 813 (38.57%) Microsoft 365
4 762 (36.15%) Active Directory
5 601 (28.51%) Social Skills
6 582 (27.61%) Azure
7 462 (21.92%) Windows Server
8 449 (21.30%) Problem-Solving
9 403 (19.12%) Customer Service
10 362 (17.17%) VMware
11 359 (17.03%) Firewall
12 330 (15.65%) ITIL
13 329 (15.61%) Degree
14 315 (14.94%) Microsoft Exchange
15 305 (14.47%) Windows 10
16 272 (12.90%) SharePoint
17 267 (12.67%) Microsoft Office
18 265 (12.57%) SQL
19 259 (12.29%) VMware Infrastructure
20 248 (11.76%) Linux
21 237 (11.24%) Cisco
22 232 (11.01%) Microsoft Intune
23 228 (10.82%) Driving Licence
24 227 (10.77%) Finance
25 220 (10.44%) Hyper-V
26 216 (10.25%) Microsoft Certification
27 208 (9.87%) Entra ID
28 181 (8.59%) DNS
29 172 (8.16%) Security Cleared
30 161 (7.64%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 315 (14.94%) Microsoft Exchange
2 272 (12.90%) SharePoint
3 27 (1.28%) Apache
4 24 (1.14%) IIS
5 18 (0.85%) SharePoint 2010
5 18 (0.85%) SharePoint 2013
6 16 (0.76%) Confluence
6 16 (0.76%) Exchange Server 2013
7 13 (0.62%) Exchange Server 2010
8 12 (0.57%) WebSphere
9 11 (0.52%) Appian
9 11 (0.52%) Tomcat
10 10 (0.47%) Skype for Business
11 6 (0.28%) Exchange Server 2007
12 5 (0.24%) IBM Domino
13 4 (0.19%) Exchange Server 2000
13 4 (0.19%) JBoss
13 4 (0.19%) Jupyter
14 3 (0.14%) WebSphere Application Server
15 2 (0.095%) Blackberry Enterprise Server
Applications
1 267 (12.67%) Microsoft Office
2 67 (3.18%) Microsoft Excel
3 21 (1.00%) Microsoft PowerPoint
4 4 (0.19%) Microsoft Project
5 3 (0.14%) InfoPath
5 3 (0.14%) Spreadsheet
5 3 (0.14%) Trello
6 2 (0.095%) MS Visio
7 1 (0.047%) AutoCAD
Business Applications
1 15 (0.71%) Dynamics CRM
2 5 (0.24%) Sage X3
2 5 (0.24%) Salesforce CRM
3 3 (0.14%) Eikon
4 2 (0.095%) Dynamics AX
4 2 (0.095%) Dynamics NAV
4 2 (0.095%) Endur
4 2 (0.095%) Findur
4 2 (0.095%) Oracle Receivables
5 1 (0.047%) Elite 3E
5 1 (0.047%) ENOVIA
5 1 (0.047%) Remedy ITSM
Cloud Services
1 813 (38.57%) Microsoft 365
2 582 (27.61%) Azure
3 208 (9.87%) Entra ID
4 125 (5.93%) AWS
5 112 (5.31%) OneDrive
6 47 (2.23%) SaaS
7 42 (1.99%) GCP
8 40 (1.90%) Dynamics 365
9 33 (1.57%) Power Platform
10 30 (1.42%) Google Workspace
10 30 (1.42%) IaaS
11 26 (1.23%) Mimecast
12 17 (0.81%) Cloud Computing
12 17 (0.81%) PaaS
13 15 (0.71%) WhatsApp
14 12 (0.57%) Serverless
15 10 (0.47%) Azure Sentinel
16 9 (0.43%) PowerApps
17 7 (0.33%) Power Automate
18 6 (0.28%) Nutanix
Communications & Networking
1 359 (17.03%) Firewall
2 181 (8.59%) DNS
3 153 (7.26%) Wi-Fi
4 140 (6.64%) WAN
5 135 (6.40%) Internet
6 133 (6.31%) VPN
7 125 (5.93%) LAN
8 114 (5.41%) TCP/IP
9 113 (5.36%) Network Security
10 112 (5.31%) DHCP
11 90 (4.27%) VoIP
12 86 (4.08%) Wireless
13 76 (3.61%) VLAN
14 73 (3.46%) SAN
15 72 (3.42%) WLAN
16 34 (1.61%) Remote Desktop
17 22 (1.04%) Ethernet
18 20 (0.95%) SSL
19 18 (0.85%) PBX
20 17 (0.81%) SD-WAN
Database & Business Intelligence
1 156 (7.40%) SQL Server
2 35 (1.66%) PostgreSQL
3 34 (1.61%) Amazon RDS
4 31 (1.47%) MySQL
5 22 (1.04%) MongoDB
6 13 (0.62%) Power BI
7 7 (0.33%) Oracle Database
7 7 (0.33%) Relational Database
8 6 (0.28%) DB2
9 5 (0.24%) Azure SQL Database
9 5 (0.24%) MariaDB
9 5 (0.24%) Metabase
9 5 (0.24%) Pentaho
10 4 (0.19%) GIS
11 3 (0.14%) Data Lake
11 3 (0.14%) RDBMS
12 2 (0.095%) Azure SQL Data Warehouse
12 2 (0.095%) BusinessObjects
12 2 (0.095%) Crystal Reports
12 2 (0.095%) Elasticsearch
Development Applications
1 58 (2.75%) JIRA
2 7 (0.33%) Bitbucket
2 7 (0.33%) Jenkins
3 4 (0.19%) Git
3 4 (0.19%) GitLab
3 4 (0.19%) Visual Studio Code
4 3 (0.14%) Eclipse
4 3 (0.14%) Fiddler
4 3 (0.14%) Visual Studio
5 2 (0.095%) HP UFT
5 2 (0.095%) IntelliJ
5 2 (0.095%) JMeter
5 2 (0.095%) LoadRunner
5 2 (0.095%) MSI
5 2 (0.095%) MSTest
5 2 (0.095%) Selenium
5 2 (0.095%) Team Foundation Server
6 1 (0.047%) Gradle
6 1 (0.047%) Hudson
6 1 (0.047%) JUnit
General
1 601 (28.51%) Social Skills
2 227 (10.77%) Finance
3 154 (7.31%) Analytical Skills
4 117 (5.55%) Telecoms
5 115 (5.46%) Manufacturing
6 76 (3.61%) Organisational Skills
7 68 (3.23%) Law
8 48 (2.28%) Documentation Skills
8 48 (2.28%) Electronics
9 46 (2.18%) Inclusion and Diversity
10 45 (2.13%) Public Sector
11 44 (2.09%) Retail
12 34 (1.61%) Marketing
13 27 (1.28%) Legal
14 24 (1.14%) Games
15 23 (1.09%) Automotive
16 15 (0.71%) Pharmaceutical
17 14 (0.66%) Banking
18 13 (0.62%) German Language
19 10 (0.47%) Advertising
Libraries, Frameworks & Software Standards
1 55 (2.61%) .NET
2 31 (1.47%) Web Services
3 28 (1.33%) HTML
3 28 (1.33%) REST
4 25 (1.19%) SOAP
5 23 (1.09%) CSS
6 9 (0.43%) LAPP Stack
7 8 (0.38%) HTML5
8 7 (0.33%) Kafka
8 7 (0.33%) XML
9 6 (0.28%) .NET Framework
9 6 (0.28%) COM
9 6 (0.28%) JSON
9 6 (0.28%) React
10 5 (0.24%) 802.1X
10 5 (0.24%) CSS3
10 5 (0.24%) jQuery
10 5 (0.24%) LDAP
11 4 (0.19%) ASP.NET
12 3 (0.14%) Lightning Web Components
Miscellaneous
1 228 (10.82%) Driving Licence
2 122 (5.79%) Onboarding
3 59 (2.80%) Self-Motivation
4 54 (2.56%) Data Centre
5 52 (2.47%) Management Information System
6 47 (2.23%) Clustering
7 41 (1.94%) Replication
8 30 (1.42%) Fat Client
8 30 (1.42%) Thin Client
9 26 (1.23%) Smartphone
10 24 (1.14%) Enterprise Software
11 22 (1.04%) Enterprise Storage
12 20 (0.95%) EPoS
13 19 (0.90%) Video Conferencing
14 16 (0.76%) Linux Command Line
14 16 (0.76%) PKI
15 15 (0.71%) iPhone
16 13 (0.62%) Client/Server
17 12 (0.57%) CCTV
18 11 (0.52%) Social Media
Operating Systems
1 1,083 (51.38%) Windows
2 462 (21.92%) Windows Server
3 305 (14.47%) Windows 10
4 248 (11.76%) Linux
5 109 (5.17%) Mac OS
6 101 (4.79%) Windows Server 2012
7 57 (2.70%) Android
7 57 (2.70%) Windows Server 2016
8 55 (2.61%) Apple iOS
9 47 (2.23%) Windows Server 2019
10 37 (1.76%) Windows 7
11 35 (1.66%) AIX
12 29 (1.38%) Windows Server 2008
13 27 (1.28%) Unix
14 24 (1.14%) CentOS
15 22 (1.04%) Mac OS X
16 13 (0.62%) Debian
17 10 (0.47%) Ubuntu
17 10 (0.47%) VMS
18 8 (0.38%) Windows 8
Processes & Methodologies
1 449 (21.30%) Problem-Solving
2 403 (19.12%) Customer Service
3 330 (15.65%) ITIL
4 161 (7.64%) Infrastructure Engineering
5 148 (7.02%) Computer Science
6 116 (5.50%) Asset Management
7 114 (5.41%) Mentoring
8 104 (4.93%) Cybersecurity
9 87 (4.13%) Continuous Improvement
10 83 (3.94%) Incident Management
11 80 (3.80%) Network Management
12 75 (3.56%) Customer Experience
12 75 (3.56%) Time Management
13 72 (3.42%) Service Delivery
14 69 (3.27%) Customer Requirements
14 69 (3.27%) IT Asset Management
15 60 (2.85%) Agile
16 59 (2.80%) Service Management
17 55 (2.61%) Mobile Device Management
17 55 (2.61%) Project Delivery
Programming Languages
1 265 (12.57%) SQL
2 110 (5.22%) PowerShell
3 65 (3.08%) C#
4 49 (2.32%) Java
5 43 (2.04%) VB
6 35 (1.66%) Python
7 26 (1.23%) C++
8 25 (1.19%) C
8 25 (1.19%) JavaScript
9 16 (0.76%) ActionScript
10 14 (0.66%) T-SQL
11 13 (0.62%) Bash
12 6 (0.28%) PL/SQL
12 6 (0.28%) Shell Script
13 4 (0.19%) PHP
14 3 (0.14%) Apex Code
14 3 (0.14%) Perl
14 3 (0.14%) VBScript
15 2 (0.095%) R
15 2 (0.095%) VBA
Qualifications
1 329 (15.61%) Degree
2 216 (10.25%) Microsoft Certification
3 172 (8.16%) Security Cleared
4 130 (6.17%) Computer Science Degree
5 109 (5.17%) MCP
6 106 (5.03%) SC Cleared
7 103 (4.89%) Cisco Certification
8 102 (4.84%) CCNA
9 99 (4.70%) MCSE
10 76 (3.61%) CCNP
11 68 (3.23%) LPIC
12 66 (3.13%) DBS Check
13 45 (2.13%) A+ Certification
13 45 (2.13%) ITIL Certification
14 35 (1.66%) DV Cleared
15 32 (1.52%) Azure Certification
16 24 (1.14%) MCITP
17 18 (0.85%) HNC
17 18 (0.85%) Network+ Certification
18 17 (0.81%) BPSS Clearance
Quality Assurance & Compliance
1 156 (7.40%) SLA
2 60 (2.85%) GDPR
3 17 (0.81%) PCI DSS
4 13 (0.62%) Cyber Essentials
5 10 (0.47%) ISO/IEC 27001
6 6 (0.28%) Accessibility
7 3 (0.14%) QA
8 2 (0.095%) NIST
9 1 (0.047%) Def Stans
9 1 (0.047%) GxP
9 1 (0.047%) IEC 61508
9 1 (0.047%) ISO 9001
System Software
1 762 (36.15%) Active Directory
2 259 (12.29%) VMware Infrastructure
3 220 (10.44%) Hyper-V
4 61 (2.89%) VMware ESXi
5 43 (2.04%) vSphere
6 42 (1.99%) XenApp
7 27 (1.28%) XenDesktop
8 18 (0.85%) KVM
9 15 (0.71%) OpenSSH
9 15 (0.71%) Virtual Machines
10 12 (0.57%) Virtual Desktop
11 8 (0.38%) Firmware
11 8 (0.38%) Terminal Services
12 7 (0.33%) Docker
13 5 (0.24%) VMware Workstation
14 4 (0.19%) NFS
15 2 (0.095%) Virtual Servers
16 1 (0.047%) Microcode
16 1 (0.047%) Microsoft App-V
16 1 (0.047%) VMware NSX
Systems Management
1 232 (11.01%) Microsoft Intune
2 135 (6.40%) SCCM
3 34 (1.61%) vCenter Server
4 26 (1.23%) Jamf Pro
5 19 (0.90%) NetBackup
6 15 (0.71%) Backup Exec
6 15 (0.71%) IBM BigFix
6 15 (0.71%) PowerCLI
7 14 (0.66%) Kubernetes
8 8 (0.38%) Autotask
8 8 (0.38%) Failover Clustering
9 7 (0.33%) Microsoft Clustering
10 6 (0.28%) Cisco CUCM
10 6 (0.28%) ITRS Geneos
10 6 (0.28%) Microsoft Data Protection Manager
10 6 (0.28%) SCDPM
10 6 (0.28%) WSUS
11 5 (0.24%) Grafana
11 5 (0.24%) Pingdom
11 5 (0.24%) ServiceCenter
Vendors
1 960 (45.54%) Microsoft
2 362 (17.17%) VMware
3 237 (11.24%) Cisco
4 140 (6.64%) Citrix
5 88 (4.17%) Veeam
6 72 (3.42%) Dell
7 68 (3.23%) Google
8 65 (3.08%) Oracle
9 62 (2.94%) Apple
10 61 (2.89%) HP
11 46 (2.18%) ServiceNow
12 40 (1.90%) Meraki
13 33 (1.57%) IBM
13 33 (1.57%) Sophos
14 28 (1.33%) Salesforce
15 23 (1.09%) Draytek
16 22 (1.04%) SAP
17 19 (0.90%) Symantec
17 19 (0.90%) Veritas
18 18 (0.85%) SolarWinds