Support Engineer Jobs

Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 23 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jun 2024
Same period 2023 Same period 2022
Rank 95 152 280
Rank change year-on-year +57 +128 -98
Permanent jobs requiring a Support Engineer 2,885 2,199 2,508
As % of all permanent jobs advertised in the UK 2.63% 2.38% 1.45%
As % of the Job Titles category 2.77% 2.61% 1.51%
Number of salaries quoted 2,473 1,765 2,164
10th Percentile £24,240 £25,750 £24,500
25th Percentile £26,750 £27,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £34,000
Median % change year-on-year -2.99% -1.47% -
75th Percentile £41,500 £40,500 £45,000
90th Percentile £51,200 £52,000 £58,750
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 104,121 84,323 165,675
% of permanent jobs with a recognized job title 94.77% 91.19% 95.89%
Number of salaries quoted 73,469 54,972 85,174
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,603 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,519 £50,296
% change year-on-year -6.58% +6.41% +5.89%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 23 June 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +57 2,654 £32,500 -2.99% 410
UK excluding London +53 2,430 £32,000 - 412
South East +18 668 £35,000 +11.11% 123
Work from Home +33 617 £35,500 +1.43% 101
Midlands +73 504 £30,000 +1.69% 58
North of England +50 445 £30,000 -4.17% 89
London -8 415 £40,000 +5.96% 57
South West +21 381 £32,500 +1.56% 58
West Midlands +78 287 £30,500 -6.15% 32
East of England +32 240 £32,000 +0.22% 38
East Midlands +36 213 £30,000 +9.09% 26
North West +15 197 £28,000 -8.77% 40
Yorkshire +64 179 £31,500 +3.28% 38
Scotland -51 89 £28,500 -13.64% 35
North East +29 69 £32,500 -5.80% 14
Wales +38 58 £27,500 -8.33% 8
Northern Ireland +33 34 £35,000 -6.67% 11
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 June 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,466 (50.81%) Windows
2 1,298 (44.99%) Microsoft
3 1,165 (40.38%) Microsoft 365
4 1,029 (35.67%) Active Directory
5 826 (28.63%) Azure
5 826 (28.63%) Social Skills
6 634 (21.98%) Windows Server
7 610 (21.14%) Problem-Solving
8 558 (19.34%) Customer Service
9 488 (16.92%) Firewall
10 463 (16.05%) VMware
11 454 (15.74%) ITIL
12 426 (14.77%) Microsoft Exchange
13 417 (14.45%) Degree
14 402 (13.93%) Windows 10
15 371 (12.86%) Microsoft Office
16 353 (12.24%) SharePoint
17 342 (11.85%) Linux
18 327 (11.33%) SQL
18 327 (11.33%) VMware Infrastructure
19 323 (11.20%) Microsoft Intune
20 318 (11.02%) Hyper-V
21 313 (10.85%) Finance
22 310 (10.75%) Entra ID
23 303 (10.50%) Cisco
24 296 (10.26%) Driving Licence
25 258 (8.94%) DNS
26 249 (8.63%) Microsoft Certification
27 216 (7.49%) SQL Server
28 215 (7.45%) SLA

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 426 (14.77%) Microsoft Exchange
2 353 (12.24%) SharePoint
3 32 (1.11%) IIS
4 30 (1.04%) Skype for Business
5 26 (0.90%) Confluence
5 26 (0.90%) Exchange Server 2013
6 24 (0.83%) Apache
7 21 (0.73%) Exchange Server 2010
8 16 (0.55%) SharePoint 2010
8 16 (0.55%) SharePoint 2013
9 14 (0.49%) Exchange Server 2007
10 11 (0.38%) Tomcat
11 9 (0.31%) CMS
11 9 (0.31%) WebSphere
12 6 (0.21%) Exchange Server 2000
13 5 (0.17%) WordPress
14 4 (0.14%) IBM Domino
14 4 (0.14%) JBoss
14 4 (0.14%) Jupyter
14 4 (0.14%) SAS
Applications
1 371 (12.86%) Microsoft Office
2 101 (3.50%) Microsoft Excel
3 41 (1.42%) Microsoft PowerPoint
4 7 (0.24%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.10%) InfoPath
6 3 (0.10%) SPSS
6 3 (0.10%) Trello
7 2 (0.069%) AutoCAD
7 2 (0.069%) MS Visio
7 2 (0.069%) Revit
Business Applications
1 10 (0.35%) Dynamics CRM
2 5 (0.17%) Sage X3
2 5 (0.17%) Salesforce CRM
3 3 (0.10%) Eikon
4 2 (0.069%) Oracle Receivables
5 1 (0.035%) Dynamics AX
5 1 (0.035%) Dynamics NAV
5 1 (0.035%) Elite 3E
5 1 (0.035%) Endur
5 1 (0.035%) Findur
5 1 (0.035%) JDE EnterpriseOne
5 1 (0.035%) Remedy ITSM
Cloud Services
1 1,165 (40.38%) Microsoft 365
2 826 (28.63%) Azure
3 310 (10.75%) Entra ID
4 158 (5.48%) AWS
5 141 (4.89%) OneDrive
6 61 (2.11%) SaaS
7 50 (1.73%) GCP
8 40 (1.39%) Dynamics 365
9 36 (1.25%) Mimecast
10 35 (1.21%) Google Workspace
10 35 (1.21%) IaaS
11 32 (1.11%) Power Platform
12 22 (0.76%) PaaS
12 22 (0.76%) WhatsApp
13 15 (0.52%) Cloud Computing
14 10 (0.35%) Azure Sentinel
14 10 (0.35%) Power Automate
14 10 (0.35%) Serverless
15 9 (0.31%) Amazon EC2
15 9 (0.31%) PowerApps
Communications & Networking
1 488 (16.92%) Firewall
2 258 (8.94%) DNS
3 197 (6.83%) Wi-Fi
4 185 (6.41%) DHCP
5 180 (6.24%) WAN
6 178 (6.17%) VPN
7 173 (6.00%) TCP/IP
8 162 (5.62%) LAN
9 142 (4.92%) Internet
10 139 (4.82%) Wireless
11 132 (4.58%) VoIP
12 123 (4.26%) Network Security
13 120 (4.16%) VLAN
14 116 (4.02%) SAN
15 79 (2.74%) WLAN
16 73 (2.53%) Remote Desktop
17 34 (1.18%) Skype
18 31 (1.07%) Cisco IOS
19 26 (0.90%) NAS
19 26 (0.90%) PBX
Database & Business Intelligence
1 216 (7.49%) SQL Server
2 65 (2.25%) MySQL
3 55 (1.91%) Amazon RDS
4 39 (1.35%) PostgreSQL
5 22 (0.76%) MongoDB
6 19 (0.66%) Relational Database
7 11 (0.38%) Power BI
8 10 (0.35%) DB2
8 10 (0.35%) MariaDB
9 7 (0.24%) Oracle Database
10 5 (0.17%) Pentaho
10 5 (0.17%) SQL Server Analysis Services
10 5 (0.17%) SQL Server Reporting Services
11 4 (0.14%) Azure SQL Database
11 4 (0.14%) GIS
11 4 (0.14%) Metabase
11 4 (0.14%) SQL Server Integration Services
12 3 (0.10%) Big Data
12 3 (0.10%) Data Lake
12 3 (0.10%) EDRMS
Development Applications
1 81 (2.81%) JIRA
2 14 (0.49%) Bitbucket
2 14 (0.49%) Eclipse
3 11 (0.38%) Jenkins
4 10 (0.35%) Git
5 9 (0.31%) Visual Studio
6 5 (0.17%) IBM UrbanCode
7 4 (0.14%) GitLab
7 4 (0.14%) Visual Studio Code
8 3 (0.10%) MSI
9 2 (0.069%) HP UFT
9 2 (0.069%) Hudson
9 2 (0.069%) IntelliJ
9 2 (0.069%) JMeter
9 2 (0.069%) LoadRunner
9 2 (0.069%) MSTest
9 2 (0.069%) Octopus Deploy
9 2 (0.069%) Selenium
9 2 (0.069%) Team Foundation Server
9 2 (0.069%) TeamCity
General
1 826 (28.63%) Social Skills
2 313 (10.85%) Finance
3 209 (7.24%) Analytical Skills
4 172 (5.96%) Telecoms
5 141 (4.89%) Manufacturing
6 129 (4.47%) Organisational Skills
7 94 (3.26%) Law
8 59 (2.05%) Documentation Skills
9 58 (2.01%) Inclusion and Diversity
10 56 (1.94%) Public Sector
11 55 (1.91%) Electronics
12 53 (1.84%) Retail
13 48 (1.66%) Marketing
14 46 (1.59%) Legal
15 40 (1.39%) Automotive
16 36 (1.25%) Banking
17 32 (1.11%) Pharmaceutical
18 29 (1.01%) Military
19 24 (0.83%) Games
20 15 (0.52%) Back Office
Libraries, Frameworks & Software Standards
1 65 (2.25%) .NET
2 50 (1.73%) REST
3 47 (1.63%) Web Services
4 42 (1.46%) SOAP
5 40 (1.39%) CSS
6 39 (1.35%) HTML
7 26 (0.90%) XML
8 13 (0.45%) Ajax
8 13 (0.45%) AngularJS
8 13 (0.45%) JDBC
8 13 (0.45%) ODBC
8 13 (0.45%) XHTML
9 12 (0.42%) JSON
10 11 (0.38%) LDAP
11 10 (0.35%) .NET Framework
11 10 (0.35%) ASP.NET
11 10 (0.35%) Kafka
12 9 (0.31%) LAPP Stack
13 8 (0.28%) HTML5
14 7 (0.24%) React
Miscellaneous
1 296 (10.26%) Driving Licence
2 134 (4.64%) Onboarding
3 86 (2.98%) Self-Motivation
4 66 (2.29%) Data Centre
5 58 (2.01%) Management Information System
5 58 (2.01%) Replication
6 53 (1.84%) Clustering
7 40 (1.39%) Video Conferencing
8 38 (1.32%) Smartphone
9 32 (1.11%) EPoS
9 32 (1.11%) Fat Client
9 32 (1.11%) Thin Client
10 30 (1.04%) Enterprise Storage
11 29 (1.01%) CCTV
11 29 (1.01%) Enterprise Software
12 22 (0.76%) Public Cloud
13 19 (0.66%) Client/Server
14 18 (0.62%) iPad
14 18 (0.62%) iPhone
14 18 (0.62%) Linux Command Line
Operating Systems
1 1,466 (50.81%) Windows
2 634 (21.98%) Windows Server
3 402 (13.93%) Windows 10
4 342 (11.85%) Linux
5 142 (4.92%) Mac OS
6 131 (4.54%) Windows Server 2012
7 93 (3.22%) Windows Server 2016
8 80 (2.77%) Windows Server 2019
9 77 (2.67%) Windows 7
10 72 (2.50%) Android
11 67 (2.32%) Apple iOS
12 44 (1.53%) Unix
13 43 (1.49%) Windows Server 2008
14 35 (1.21%) AIX
15 32 (1.11%) Mac OS X
16 29 (1.01%) CentOS
17 18 (0.62%) Ubuntu
18 17 (0.59%) Windows 8
19 13 (0.45%) Debian
20 11 (0.38%) VMS
Processes & Methodologies
1 610 (21.14%) Problem-Solving
2 558 (19.34%) Customer Service
3 454 (15.74%) ITIL
4 214 (7.42%) Infrastructure Engineering
5 157 (5.44%) Mentoring
6 155 (5.37%) Computer Science
7 134 (4.64%) Asset Management
8 112 (3.88%) Cybersecurity
9 106 (3.67%) Incident Management
10 100 (3.47%) Continuous Improvement
10 100 (3.47%) Service Delivery
11 97 (3.36%) Customer Experience
12 94 (3.26%) Network Management
13 92 (3.19%) Time Management
14 89 (3.08%) Service Management
15 82 (2.84%) Customer Requirements
16 79 (2.74%) Agile
17 68 (2.36%) IT Asset Management
18 67 (2.32%) Project Delivery
19 66 (2.29%) ITSM
Programming Languages
1 327 (11.33%) SQL
2 167 (5.79%) PowerShell
3 82 (2.84%) C#
4 74 (2.56%) Java
5 68 (2.36%) Python
6 43 (1.49%) VB
7 37 (1.28%) JavaScript
8 30 (1.04%) Bash
8 30 (1.04%) C
8 30 (1.04%) C++
9 26 (0.90%) T-SQL
10 14 (0.49%) ActionScript
10 14 (0.49%) Perl
11 11 (0.38%) PL/SQL
12 9 (0.31%) Shell Script
13 8 (0.28%) PHP
14 7 (0.24%) XPath
15 5 (0.17%) Groovy
15 5 (0.17%) VBA
16 4 (0.14%) VBScript
Qualifications
1 417 (14.45%) Degree
2 249 (8.63%) Microsoft Certification
3 182 (6.31%) Security Cleared
4 146 (5.06%) Cisco Certification
5 143 (4.96%) CCNA
6 133 (4.61%) Computer Science Degree
7 115 (3.99%) MCP
8 110 (3.81%) MCSE
9 97 (3.36%) SC Cleared
10 79 (2.74%) DBS Check
11 78 (2.70%) CCNP
12 68 (2.36%) LPIC
13 51 (1.77%) A+ Certification
13 51 (1.77%) ITIL Certification
14 45 (1.56%) Azure Certification
15 40 (1.39%) DV Cleared
16 37 (1.28%) Network+ Certification
17 34 (1.18%) HNC
17 34 (1.18%) ITIL Foundation Certificate
18 29 (1.01%) Master's Degree
Quality Assurance & Compliance
1 215 (7.45%) SLA
2 60 (2.08%) GDPR
3 21 (0.73%) PCI DSS
4 19 (0.66%) Cyber Essentials
5 16 (0.55%) ISO/IEC 27001
6 7 (0.24%) QA
7 6 (0.21%) Accessibility
8 3 (0.10%) ISO 9001
9 2 (0.069%) ISO 14001
9 2 (0.069%) NIST
10 1 (0.035%) Cyber Essentials PLUS
10 1 (0.035%) GxP
System Software
1 1,029 (35.67%) Active Directory
2 327 (11.33%) VMware Infrastructure
3 318 (11.02%) Hyper-V
4 78 (2.70%) VMware ESXi
5 52 (1.80%) vSphere
6 43 (1.49%) XenApp
7 30 (1.04%) Virtual Desktop
8 27 (0.94%) XenDesktop
9 23 (0.80%) KVM
10 22 (0.76%) Virtual Machines
11 17 (0.59%) Firmware
12 16 (0.55%) Terminal Services
13 13 (0.45%) OpenSSH
14 12 (0.42%) Docker
15 7 (0.24%) NFS
15 7 (0.24%) VMware Workstation
16 6 (0.21%) VMware NSX
17 5 (0.17%) Virtual Servers
18 4 (0.14%) Citrix Hypervisor
19 2 (0.069%) pfSense
Systems Management
1 323 (11.20%) Microsoft Intune
2 163 (5.65%) SCCM
3 33 (1.14%) Jamf Pro
3 33 (1.14%) vCenter Server
4 19 (0.66%) NetBackup
5 18 (0.62%) Backup Exec
6 14 (0.49%) Cisco CUCM
7 13 (0.45%) IBM BigFix
7 13 (0.45%) PowerCLI
7 13 (0.45%) ServiceCenter
7 13 (0.45%) WMI
8 12 (0.42%) Autotask
9 11 (0.38%) Failover Clustering
9 11 (0.38%) Kubernetes
10 10 (0.35%) Terraform
11 9 (0.31%) Grafana
12 8 (0.28%) Ansible
12 8 (0.28%) Microsoft Data Protection Manager
12 8 (0.28%) SCDPM
12 8 (0.28%) WSUS
Vendors
1 1,298 (44.99%) Microsoft
2 463 (16.05%) VMware
3 303 (10.50%) Cisco
4 203 (7.04%) Citrix
5 137 (4.75%) Apple
6 122 (4.23%) Veeam
7 99 (3.43%) HP
8 84 (2.91%) Dell
9 83 (2.88%) Oracle
10 72 (2.50%) Google
11 67 (2.32%) Sophos
12 57 (1.98%) Meraki
13 45 (1.56%) ServiceNow
14 40 (1.39%) IBM
15 35 (1.21%) SAP
16 34 (1.18%) ConnectWise
17 32 (1.11%) Draytek
17 32 (1.11%) Fortinet
18 28 (0.97%) Palo Alto
19 27 (0.94%) Salesforce