Period
to 4 August 2020

The median annual salary for a Support Engineer was £33,500 in advertised job vacancies during the 6 months to 4 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
4 Aug 2020
Same period 2019 Same period 2018
Rank 156 141 133
Rank change year-on-year -15 -8 +8
Permanent jobs requiring a Support Engineer 1,437 3,643 4,426
As % of all permanent jobs advertised in the UK 2.16% 2.55% 2.56%
As % of the Job Titles category 2.27% 2.66% 2.66%
Number of salaries quoted 1,275 3,186 4,070
Median annual salary £33,500 £32,000 £31,840
Median salary % change year-on-year +4.69% +0.50% +1.08%
10th Percentile £23,500 £22,000 £21,250
90th Percentile £55,000 £53,750 £52,500
UK excluding London median annual salary £31,410 £30,000 £30,000
% change year-on-year +4.70% - +5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 63,188 137,103 166,315
% of permanent IT jobs with a recognized job title 94.94% 95.85% 96.19%
Number of salaries quoted 50,836 109,526 134,258
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 4 August 2020.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 4 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 1,322 £34,000 +4.62% 207
UK excluding London -7 923 £31,410 +4.70% 186
London -22 478 £40,000 +14.29% 34
South East -13 340 £32,500 +8.33% 61
South West +4 164 £32,000 +12.28% 38
North of England -16 150 £30,500 +1.67% 41
East of England +38 95 £30,000 -6.25% 14
Midlands +8 92 £30,000 - 19
North West -11 67 £30,000 - 18
Scotland +49 61 £32,000 +6.67% 6
West Midlands +30 60 £30,500 +1.67% 12
Yorkshire +20 60 £33,000 +17.86% 18
Work from Home +36 53 £37,650 +0.40% 10
East Midlands +10 31 £27,500 -8.33% 7
Wales +13 26 £25,800 -0.77% 6
North East +35 23 £26,500 -11.67% 5
Northern Ireland -32 1 - - 2

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 4 August 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 894 (62.21%) Windows
2 640 (44.54%) Microsoft
3 583 (40.57%) Active Directory
4 557 (38.76%) Office 365
5 425 (29.58%) Windows Server
6 393 (27.35%) VMware
7 307 (21.36%) Azure
8 299 (20.81%) Windows 10
9 278 (19.35%) Firewall
10 255 (17.75%) VMware Infrastructure
11 249 (17.33%) Cisco
12 231 (16.08%) Linux
13 219 (15.24%) ITIL
14 205 (14.27%) SQL
15 196 (13.64%) Microsoft Office
16 191 (13.29%) Problem-Solving
17 180 (12.53%) DNS
17 180 (12.53%) TCP/IP
18 162 (11.27%) SLA
19 160 (11.13%) Windows Server 2012
20 158 (11.00%) Finance
21 155 (10.79%) Windows 7
21 155 (10.79%) PowerShell
22 153 (10.65%) Hyper-V
23 150 (10.44%) MS Exchange
24 147 (10.23%) DHCP
25 143 (9.95%) SharePoint
26 142 (9.88%) SQL Server
27 141 (9.81%) Citrix
27 141 (9.81%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 150 (10.44%) MS Exchange
2 143 (9.95%) SharePoint
3 52 (3.62%) IIS
4 50 (3.48%) Exchange Server 2010
5 46 (3.20%) Exchange Server 2013
6 35 (2.44%) Skype for Business
7 18 (1.25%) Apache
8 14 (0.97%) Confluence
9 9 (0.63%) Tomcat
10 6 (0.42%) Exchange Server 2007
10 6 (0.42%) OpenStack
11 5 (0.35%) Elasticsearch
11 5 (0.35%) Exchange Server 2003
11 5 (0.35%) JBoss
11 5 (0.35%) WebLogic
12 4 (0.28%) CloudStack
12 4 (0.28%) nginx
13 3 (0.21%) MQSeries
13 3 (0.21%) WebSphere
14 2 (0.14%) BizTalk Server
Applications
1 196 (13.64%) Microsoft Office
2 41 (2.85%) Microsoft Excel
3 10 (0.70%) Microsoft PowerPoint
4 5 (0.35%) Microsoft Project
5 4 (0.28%) MS Visio
6 3 (0.21%) SOLIDWORKS
7 2 (0.14%) FileZilla
8 1 (0.070%) Abaqus
8 1 (0.070%) Adobe Creative Suite
8 1 (0.070%) Spreadsheet
Business Applications
1 18 (1.25%) Dynamics CRM
2 6 (0.42%) NetSuite
3 3 (0.21%) Dynamics AX
3 3 (0.21%) Exchequer
3 3 (0.21%) Markit EDM
3 3 (0.21%) Remedy ITSM
4 2 (0.14%) Elite 3E
5 1 (0.070%) Eze OMS
5 1 (0.070%) Oracle EBS
5 1 (0.070%) Oracle EBS R12
5 1 (0.070%) Primavera
5 1 (0.070%) Salerio
5 1 (0.070%) Salesforce.com CRM
5 1 (0.070%) Workfront
Cloud Services
1 557 (38.76%) Office 365
2 307 (21.36%) Azure
3 135 (9.39%) AWS
4 55 (3.83%) Azure Active Directory
5 37 (2.57%) SaaS
6 29 (2.02%) GCP
7 27 (1.88%) OneDrive
8 21 (1.46%) G Suite
9 18 (1.25%) Cloud Computing
9 18 (1.25%) IaaS
9 18 (1.25%) PaaS
10 15 (1.04%) Power Platform
11 11 (0.77%) Mimecast
12 8 (0.56%) Dynamics 365
13 4 (0.28%) Boomi
13 4 (0.28%) GitHub
14 3 (0.21%) PowerApps
14 3 (0.21%) Yammer
15 2 (0.14%) AWS CloudFormation
15 2 (0.14%) Firebase
Communications & Networking
1 278 (19.35%) Firewall
2 180 (12.53%) DNS
2 180 (12.53%) TCP/IP
3 147 (10.23%) DHCP
4 130 (9.05%) LAN
5 128 (8.91%) WAN
6 101 (7.03%) VPN
7 92 (6.40%) Wireless
8 84 (5.85%) VoIP
9 70 (4.87%) SAN
10 52 (3.62%) Skype
11 48 (3.34%) VLAN
12 46 (3.20%) Internet
13 45 (3.13%) Wi-Fi
14 33 (2.30%) Remote Desktop
15 30 (2.09%) Cisco ASA
16 25 (1.74%) Network Security
17 22 (1.53%) BGP
18 21 (1.46%) MPLS
18 21 (1.46%) Unified Communications
Database & Business Intelligence
1 142 (9.88%) SQL Server
2 24 (1.67%) MySQL
3 18 (1.25%) SQL Server 2008
4 16 (1.11%) SQL Server 2012
5 13 (0.90%) SQL Server Reporting Services
6 12 (0.84%) Power BI
6 12 (0.84%) SQL Server 2017
7 10 (0.70%) PostgreSQL
8 7 (0.49%) MongoDB
8 7 (0.49%) NoSQL
9 6 (0.42%) Azure SQL Database
9 6 (0.42%) Big Data
9 6 (0.42%) Data Warehouse
9 6 (0.42%) DB2
10 5 (0.35%) Amazon RDS
10 5 (0.35%) Oracle Database
10 5 (0.35%) Relational Database
10 5 (0.35%) SQL Server 2016
11 4 (0.28%) Oracle Database 11g
11 4 (0.28%) SQL Server 2014
Development Applications
1 43 (2.99%) JIRA
2 21 (1.46%) Jenkins
3 19 (1.32%) Git (software)
4 10 (0.70%) Octopus Deploy
5 5 (0.35%) Vagrant
5 5 (0.35%) Visual Studio
6 4 (0.28%) Visual Studio Team System
7 3 (0.21%) Bitbucket Server
7 3 (0.21%) Team Foundation Server
7 3 (0.21%) TeamCity
8 2 (0.14%) Bazaar
8 2 (0.14%) Bitbucket
8 2 (0.14%) Charles Proxy
8 2 (0.14%) GitLab
8 2 (0.14%) MSI
8 2 (0.14%) SQL Server Management Studio (SSMS)
8 2 (0.14%) Subversion
8 2 (0.14%) Xcode
9 1 (0.070%) LabVIEW
9 1 (0.070%) Maven
General
1 158 (11.00%) Finance
2 63 (4.38%) Telecoms
3 41 (2.85%) Law
4 36 (2.51%) Retail
5 35 (2.44%) Public Sector
6 30 (2.09%) Legal
7 21 (1.46%) Manufacturing
8 20 (1.39%) Banking
9 19 (1.32%) Back Office
10 17 (1.18%) German Language
11 16 (1.11%) Marketing
12 13 (0.90%) Front Office
13 12 (0.84%) French Language
14 9 (0.63%) Advertising
14 9 (0.63%) Financial Institution
15 8 (0.56%) Electronics
15 8 (0.56%) Investment Banking
15 8 (0.56%) Spanish Language
16 7 (0.49%) Italian Language
17 6 (0.42%) Military
Libraries, Frameworks & Software Standards
1 30 (2.09%) .NET
2 26 (1.81%) Web Services
3 22 (1.53%) HTML
4 19 (1.32%) XML
5 13 (0.90%) CSS
6 12 (0.84%) WebSockets
7 11 (0.77%) WebRTC
7 11 (0.77%) XMPP
8 10 (0.70%) SailPoint
9 9 (0.63%) 802.1X
10 8 (0.56%) FIX Protocol
10 8 (0.56%) HTML5
10 8 (0.56%) LAMP
11 6 (0.42%) LDAP
11 6 (0.42%) Middleware
12 4 (0.28%) ASP.NET
13 3 (0.21%) COM
13 3 (0.21%) GStreamer
13 3 (0.21%) JSON
13 3 (0.21%) RabbitMQ
Miscellaneous
1 76 (5.29%) Analytical Skills
2 63 (4.38%) Data Centre
3 51 (3.55%) Driving Licence
3 51 (3.55%) Self-Motivation
4 35 (2.44%) iPhone
5 33 (2.30%) Management Information System
6 29 (2.02%) Video Conferencing
7 20 (1.39%) User Experience
8 18 (1.25%) iPad
9 17 (1.18%) Enterprise Software
10 16 (1.11%) CCTV
11 15 (1.04%) Replication
11 15 (1.04%) Smartphone
12 14 (0.97%) Clustering
13 13 (0.90%) CMDB
14 10 (0.70%) Algorithms
14 10 (0.70%) Client/Server
14 10 (0.70%) NHS
15 9 (0.63%) Hedge funds
16 8 (0.56%) PKI
Operating Systems
1 894 (62.21%) Windows
2 425 (29.58%) Windows Server
3 299 (20.81%) Windows 10
4 231 (16.08%) Linux
5 160 (11.13%) Windows Server 2012
6 155 (10.79%) Windows 7
7 117 (8.14%) Windows Server 2016
8 81 (5.64%) Windows Server 2008
9 57 (3.97%) Unix
10 49 (3.41%) Android
11 48 (3.34%) Apple iOS
12 47 (3.27%) Windows Server 2019
13 34 (2.37%) Mac OS
14 27 (1.88%) Windows 8
15 21 (1.46%) Ubuntu
16 20 (1.39%) Red Hat Enterprise Linux
17 18 (1.25%) Mac OS X
18 17 (1.18%) Windows XP
19 16 (1.11%) CentOS
20 14 (0.97%) Windows Server 2003
Processes & Methodologies
1 219 (15.24%) ITIL
2 191 (13.29%) Problem-Solving
3 141 (9.81%) Infrastructure Engineering
4 49 (3.41%) Service Delivery
5 48 (3.34%) Break/Fix
6 47 (3.27%) Migration
7 46 (3.20%) DevOps
8 45 (3.13%) Computer Science
9 44 (3.06%) Service Management
10 43 (2.99%) Asset Management
11 41 (2.85%) Agile Software Development
11 41 (2.85%) Change Management
11 41 (2.85%) ITSM
12 36 (2.51%) Root Cause Analysis
13 35 (2.44%) CRM
14 34 (2.37%) Cybersecurity
14 34 (2.37%) Information Security
15 33 (2.30%) Mobile Device Management
15 33 (2.30%) Project Management
16 32 (2.23%) Incident Management
Programming Languages
1 205 (14.27%) SQL
2 155 (10.79%) PowerShell
3 65 (4.52%) Python
4 48 (3.34%) Bash Shell
5 45 (3.13%) C#
6 42 (2.92%) JavaScript
7 34 (2.37%) Perl
8 33 (2.30%) Java
9 32 (2.23%) C
10 22 (1.53%) C++
11 19 (1.32%) PHP
12 17 (1.18%) Shell Script
13 15 (1.04%) T-SQL
14 9 (0.63%) VBScript
15 8 (0.56%) VB
16 7 (0.49%) Ruby
17 3 (0.21%) Go
17 3 (0.21%) PHP 5
18 2 (0.14%) AppleScript
18 2 (0.14%) Groovy
Qualifications
1 136 (9.46%) Microsoft Certification
2 113 (7.86%) Security Cleared
3 112 (7.79%) Cisco Certification
4 99 (6.89%) CCNA
4 99 (6.89%) Degree
5 92 (6.40%) SC Cleared
6 90 (6.26%) MCSA
7 84 (5.85%) MCSE
8 67 (4.66%) MCP
9 45 (3.13%) CCNP
10 29 (2.02%) ITIL Certification
11 26 (1.81%) VMware Certified Professional (VCP)
12 19 (1.32%) A+ Certification
13 17 (1.18%) Computer Science Degree
13 17 (1.18%) DV Cleared
14 13 (0.90%) DBS Check
15 12 (0.84%) MCITP
16 10 (0.70%) CISA
16 10 (0.70%) CISM
16 10 (0.70%) CISSP
Quality Assurance & Compliance
1 162 (11.27%) SLA
2 17 (1.18%) ISO/IEC 27001
2 17 (1.18%) QA
3 7 (0.49%) GDPR
4 6 (0.42%) PCI DSS
5 2 (0.14%) ISO 9000
5 2 (0.14%) ISO/IEC 20000
6 1 (0.070%) ISO 22301
6 1 (0.070%) ISO 9001
6 1 (0.070%) PMO
System Software
1 583 (40.57%) Active Directory
2 255 (17.75%) VMware Infrastructure
3 153 (10.65%) Hyper-V
4 46 (3.20%) vSphere
5 36 (2.51%) VMware ESXi
6 32 (2.23%) Virtual Machines
7 23 (1.60%) Virtual Servers
8 22 (1.53%) XenApp
9 21 (1.46%) Docker
10 16 (1.11%) XenDesktop
11 15 (1.04%) Firmware
12 14 (0.97%) Microsoft Virtual Server
13 13 (0.90%) Citrix Hypervisor
13 13 (0.90%) Terminal Server
14 11 (0.77%) VMware Workstation
15 9 (0.63%) BitLocker
15 9 (0.63%) Virtual Desktop
16 8 (0.56%) VMware Server
17 7 (0.49%) KVM
18 5 (0.35%) VirtualBox
Systems Management
1 110 (7.65%) SCCM
2 43 (2.99%) Microsoft Intune
3 32 (2.23%) WSUS
4 17 (1.18%) Cisco Prime
4 17 (1.18%) SCOM
5 15 (1.04%) Ansible
5 15 (1.04%) FortiGate
6 14 (0.97%) Backup Exec
6 14 (0.97%) Terraform
7 13 (0.90%) Cisco CUCM
8 12 (0.84%) Nessus
8 12 (0.84%) Puppet
9 11 (0.77%) Kubernetes
10 10 (0.70%) McAfee ePO
10 10 (0.70%) Nagios
10 10 (0.70%) Single Sign-On
11 9 (0.63%) Grafana
11 9 (0.63%) Jamf Pro
11 9 (0.63%) vCenter Server
12 6 (0.42%) AirWatch
Vendors
1 640 (44.54%) Microsoft
2 393 (27.35%) VMware
3 249 (17.33%) Cisco
4 141 (9.81%) Citrix
5 85 (5.92%) HP
6 65 (4.52%) Veeam
7 57 (3.97%) Apple
8 55 (3.83%) Dell
9 39 (2.71%) SolarWinds
10 38 (2.64%) Google
11 35 (2.44%) Meraki
12 32 (2.23%) ServiceNow
13 29 (2.02%) Juniper
14 27 (1.88%) Oracle
15 22 (1.53%) Red Hat
16 21 (1.46%) Symantec
17 18 (1.25%) McAfee
18 16 (1.11%) SAP
18 16 (1.11%) Splunk
19 15 (1.04%) Sophos