Support Engineer
UK

The median Support Engineer salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 5 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Dec 2023
Same period 2022 Same period 2021
Rank 108 204 203
Rank change year-on-year +96 -1 -39
Permanent jobs requiring a Support Engineer 1,612 2,349 2,428
As % of all permanent jobs advertised in the UK 3.02% 1.89% 1.91%
As % of the Job Titles category 3.16% 1.98% 2.00%
Number of salaries quoted 1,432 2,001 2,109
10th Percentile £25,500 £24,750 £22,750
25th Percentile £29,000 £27,500 £26,250
Median annual salary (50th Percentile) £35,000 £33,500 £32,500
Median % change year-on-year +4.48% +3.08% -4.41%
75th Percentile £46,250 £43,000 £42,500
90th Percentile £65,000 £55,000 £52,500
UK excluding London median annual salary £33,500 £32,000 £31,000
% change year-on-year +4.69% +3.23% -1.59%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,985 118,425 121,174
% of permanent jobs with a recognized job title 95.43% 95.37% 95.14%
Number of salaries quoted 37,346 74,222 83,417
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 5 December 2023.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +105 1,500 £35,000 +6.06% 771
UK excluding London +68 1,129 £33,500 +4.69% 640
Work from Home +68 493 £36,000 +2.86% 196
London +111 441 £38,000 -5.00% 149
South East +62 428 £35,000 +11.11% 211
North of England +81 225 £32,500 +8.33% 148
South West +38 202 £32,500 - 83
Midlands +51 123 £32,500 +1.56% 112
Yorkshire +94 115 £30,750 +6.03% 64
North West +68 99 £32,500 +8.33% 71
West Midlands +80 92 £32,500 - 60
East of England +61 78 £34,000 +4.62% 65
Scotland +32 57 £29,000 -17.14% 21
East Midlands +3 30 £32,500 +6.56% 52
Wales +16 22 £70,576 +101.64% 11
North East +32 12 £32,500 +23.81% 19
Northern Ireland +2 8 £36,250 +20.83% 7

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 December 2023, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 997 (61.85%) Windows
2 796 (49.38%) Active Directory
3 780 (48.39%) Microsoft 365
4 774 (48.01%) Microsoft
5 590 (36.60%) Social Skills
6 546 (33.87%) Azure
7 437 (27.11%) Windows Server
8 394 (24.44%) Customer Service
9 381 (23.64%) Problem-Solving
10 355 (22.02%) Windows 10
11 321 (19.91%) VMware
12 283 (17.56%) ITIL
13 276 (17.12%) DNS
14 270 (16.75%) Firewall
15 250 (15.51%) Finance
16 240 (14.89%) Microsoft Office
17 215 (13.34%) Microsoft Intune
18 213 (13.21%) DHCP
19 209 (12.97%) Hyper-V
20 207 (12.84%) VMware Infrastructure
21 204 (12.66%) SQL
22 199 (12.34%) SharePoint
23 189 (11.72%) Degree
24 181 (11.23%) Linux
25 168 (10.42%) SLA
26 165 (10.24%) PowerShell
27 158 (9.80%) Security Cleared
27 158 (9.80%) SCCM
28 156 (9.68%) Entra ID
29 154 (9.55%) TCP/IP

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 199 (12.34%) SharePoint
2 84 (5.21%) MS Exchange
3 30 (1.86%) Confluence
4 22 (1.36%) IIS
5 14 (0.87%) Tomcat
6 5 (0.31%) Exchange Server 2010
6 5 (0.31%) Skype for Business
7 4 (0.25%) Apache
7 4 (0.25%) CMS
7 4 (0.25%) Exchange Server 2013
7 4 (0.25%) WordPress
8 3 (0.19%) Oracle SOA Suite
9 2 (0.12%) nginx
10 1 (0.062%) Exchange Server 2000
10 1 (0.062%) Exchange Server 2007
10 1 (0.062%) Jupyter
10 1 (0.062%) OpenStack
10 1 (0.062%) SharePoint 2010
10 1 (0.062%) SharePoint 2013
10 1 (0.062%) Site Server
Applications
1 240 (14.89%) Microsoft Office
2 53 (3.29%) Microsoft Excel
3 47 (2.92%) Microsoft PowerPoint
4 8 (0.50%) MS Visio
5 5 (0.31%) Spreadsheet
6 2 (0.12%) AutoCAD
7 1 (0.062%) InCopy
7 1 (0.062%) Revit
7 1 (0.062%) Simulink
7 1 (0.062%) Trello
Business Applications
1 10 (0.62%) Remedy ITSM
2 6 (0.37%) Fidessa
3 3 (0.19%) Carpe Diem
3 3 (0.19%) Payment Gateway
4 2 (0.12%) Aladdin
4 2 (0.12%) EuroRunner
4 2 (0.12%) Misys Equation
4 2 (0.12%) Sage 50
5 1 (0.062%) Dynamics AX
5 1 (0.062%) Eikon
5 1 (0.062%) Elite 3E
5 1 (0.062%) Orchard Housing
5 1 (0.062%) Salerio
5 1 (0.062%) SAP Business One
5 1 (0.062%) SAP ERP
Cloud Services
1 780 (48.39%) Microsoft 365
2 546 (33.87%) Azure
3 156 (9.68%) Entra ID
4 109 (6.76%) AWS
5 90 (5.58%) OneDrive
6 56 (3.47%) SaaS
7 42 (2.61%) GCP
8 35 (2.17%) Mimecast
8 35 (2.17%) Power Platform
9 27 (1.67%) WhatsApp
10 18 (1.12%) Google Workspace
11 17 (1.05%) Dynamics 365
12 15 (0.93%) Serverless
13 14 (0.87%) OpenShift
14 13 (0.81%) IaaS
14 13 (0.81%) PaaS
15 12 (0.74%) Azure Monitor
16 10 (0.62%) Amazon CloudWatch
16 10 (0.62%) GitHub
16 10 (0.62%) iPaaS
Communications & Networking
1 276 (17.12%) DNS
2 270 (16.75%) Firewall
3 213 (13.21%) DHCP
4 154 (9.55%) TCP/IP
5 130 (8.06%) LAN
6 128 (7.94%) VPN
7 127 (7.88%) WAN
8 114 (7.07%) VLAN
9 112 (6.95%) Wireless
10 76 (4.71%) Wi-Fi
11 65 (4.03%) Remote Desktop
12 64 (3.97%) SAN
13 58 (3.60%) Internet
14 50 (3.10%) VoIP
15 27 (1.67%) BGP
16 25 (1.55%) SSL
17 21 (1.30%) ADSL
17 21 (1.30%) IPsec
17 21 (1.30%) OSPF
18 20 (1.24%) Broadband
Database & Business Intelligence
1 118 (7.32%) SQL Server
2 58 (3.60%) MySQL
3 29 (1.80%) Amazon RDS
4 26 (1.61%) Power BI
5 20 (1.24%) PostgreSQL
6 15 (0.93%) MongoDB
7 10 (0.62%) Relational Database
8 7 (0.43%) Power Query
9 6 (0.37%) DynamoDB
10 5 (0.31%) SQL Server Reporting Services
11 4 (0.25%) Apache Cassandra
11 4 (0.25%) NoSQL
12 3 (0.19%) Azure SQL Database
12 3 (0.19%) SAP HANA
13 2 (0.12%) EDMS
13 2 (0.12%) Firebird
13 2 (0.12%) Metadata
13 2 (0.12%) SQLPlus
14 1 (0.062%) Data Mining
14 1 (0.062%) RDBMS
Development Applications
1 66 (4.09%) JIRA
2 19 (1.18%) Jenkins
3 14 (0.87%) Bitbucket
4 7 (0.43%) IBM UrbanCode
5 5 (0.31%) Git
5 5 (0.31%) Octopus Deploy
5 5 (0.31%) Postman
5 5 (0.31%) SQL Server Management Studio (SSMS)
5 5 (0.31%) TeamCity
6 4 (0.25%) JMeter
7 3 (0.19%) GitLab
7 3 (0.19%) MSI
8 2 (0.12%) Ant
8 2 (0.12%) LabVIEW
9 1 (0.062%) DBeaver
9 1 (0.062%) Oracle APEX
9 1 (0.062%) Subversion
9 1 (0.062%) Visual Studio
General
1 590 (36.60%) Social Skills
2 250 (15.51%) Finance
3 120 (7.44%) Analytical Skills
4 98 (6.08%) Telecoms
5 95 (5.89%) Banking
6 69 (4.28%) Organisational Skills
7 67 (4.16%) Retail
8 64 (3.97%) Legal
9 53 (3.29%) Law
10 52 (3.23%) Manufacturing
11 45 (2.79%) Public Sector
12 38 (2.36%) Marketing
13 34 (2.11%) Inclusion and Diversity
14 26 (1.61%) Front Office
15 25 (1.55%) Electronics
16 18 (1.12%) Back Office
17 17 (1.05%) Financial Institution
18 15 (0.93%) Documentation Skills
19 12 (0.74%) Pharmaceutical
20 11 (0.68%) Presentation Skills
Libraries, Frameworks & Software Standards
1 28 (1.74%) .NET
2 22 (1.36%) FIX Protocol
2 22 (1.36%) Web Services
3 19 (1.18%) HTML
4 18 (1.12%) CSS
5 15 (0.93%) REST
6 14 (0.87%) XML
7 12 (0.74%) RESTful
8 11 (0.68%) Kafka
9 10 (0.62%) MFC
9 10 (0.62%) Node.js
10 7 (0.43%) Apache NiFi
10 7 (0.43%) JSON
11 6 (0.37%) .NET Framework
11 6 (0.37%) SOAP
12 5 (0.31%) 802.1X
12 5 (0.31%) RabbitMQ
13 4 (0.25%) ServiceStack
13 4 (0.25%) Vue
14 3 (0.19%) TensorFlow
Miscellaneous
1 140 (8.68%) Driving Licence
2 69 (4.28%) Self-Motivation
3 63 (3.91%) Data Centre
4 46 (2.85%) Public Cloud
5 44 (2.73%) Management Information System
6 34 (2.11%) Onboarding
7 33 (2.05%) iPhone
8 30 (1.86%) Replication
9 24 (1.49%) Smartphone
10 23 (1.43%) Video Conferencing
11 18 (1.12%) iPad
12 15 (0.93%) Life Science
13 14 (0.87%) Hedge funds
14 12 (0.74%) Analytical Mindset
14 12 (0.74%) Fixed Income
15 11 (0.68%) Clustering
15 11 (0.68%) Mainframe
16 10 (0.62%) CCTV
16 10 (0.62%) Linux Command Line
16 10 (0.62%) NHS
Operating Systems
1 997 (61.85%) Windows
2 437 (27.11%) Windows Server
3 355 (22.02%) Windows 10
4 181 (11.23%) Linux
5 130 (8.06%) Android
6 103 (6.39%) Windows Server 2016
7 92 (5.71%) Mac OS
8 89 (5.52%) Windows Server 2012
9 86 (5.33%) Windows Server 2019
10 78 (4.84%) Apple iOS
11 63 (3.91%) Windows 7
12 37 (2.30%) Unix
12 37 (2.30%) Windows 8
13 27 (1.67%) Windows Server 2008
14 14 (0.87%) Mac OS X
15 11 (0.68%) Windows XP
16 10 (0.62%) VMS
17 9 (0.56%) CentOS
17 9 (0.56%) Red Hat Enterprise Linux
17 9 (0.56%) Solaris
Processes & Methodologies
1 394 (24.44%) Customer Service
2 381 (23.64%) Problem-Solving
3 283 (17.56%) ITIL
4 104 (6.45%) Agile
5 89 (5.52%) Infrastructure Engineering
6 84 (5.21%) Time Management
7 82 (5.09%) Disaster Recovery
8 78 (4.84%) Mentoring
9 76 (4.71%) Incident Management
10 75 (4.65%) DevOps
11 70 (4.34%) Service Delivery
12 68 (4.22%) Service Management
13 67 (4.16%) ITSM
14 63 (3.91%) Break/Fix
15 60 (3.72%) Migration
16 57 (3.54%) Problem Management
17 56 (3.47%) Change Management
17 56 (3.47%) Cybersecurity
18 47 (2.92%) Asset Management
18 47 (2.92%) Mobile Device Management
Programming Languages
1 204 (12.66%) SQL
2 165 (10.24%) PowerShell
3 66 (4.09%) Python
4 46 (2.85%) Bash
5 43 (2.67%) C#
6 39 (2.42%) Java
7 31 (1.92%) JavaScript
8 21 (1.30%) PHP
8 21 (1.30%) PL/SQL
9 15 (0.93%) Shell Script
10 8 (0.50%) C++
11 7 (0.43%) Groovy
11 7 (0.43%) Perl
12 6 (0.37%) Kusto Query Language
12 6 (0.37%) TypeScript
12 6 (0.37%) VB
13 4 (0.25%) Delphi
13 4 (0.25%) VBScript
14 3 (0.19%) T-SQL
14 3 (0.19%) VBA
Qualifications
1 189 (11.72%) Degree
2 158 (9.80%) Security Cleared
3 123 (7.63%) Microsoft Certification
4 110 (6.82%) Cisco Certification
5 109 (6.76%) SC Cleared
6 97 (6.02%) CCNA
7 56 (3.47%) DBS Check
8 44 (2.73%) DV Cleared
9 42 (2.61%) Network+ Certification
10 37 (2.30%) BPSS Clearance
11 36 (2.23%) A+ Certification
12 34 (2.11%) MCITP
13 32 (1.99%) MCSE
14 28 (1.74%) Azure Certification
14 28 (1.74%) ITIL Certification
15 23 (1.43%) MCP
16 22 (1.36%) CCNP
17 18 (1.12%) Computer Science Degree
18 13 (0.81%) MCSA
19 12 (0.74%) JNCIA
Quality Assurance & Compliance
1 168 (10.42%) SLA
2 25 (1.55%) Cyber Essentials
3 16 (0.99%) QA
4 14 (0.87%) ISO/IEC 27001
5 7 (0.43%) NCSC
6 5 (0.31%) Cyber Essentials PLUS
6 5 (0.31%) GDPR
7 4 (0.25%) ISO 9001
8 3 (0.19%) ISO/IEC 20000
8 3 (0.19%) PCI DSS
9 2 (0.12%) Data Quality
10 1 (0.062%) GLP
10 1 (0.062%) MiFID
System Software
1 796 (49.38%) Active Directory
2 209 (12.97%) Hyper-V
3 207 (12.84%) VMware Infrastructure
4 63 (3.91%) VMware ESXi
5 30 (1.86%) Firmware
5 30 (1.86%) XenApp
6 27 (1.67%) Virtual Desktop
7 26 (1.61%) Virtual Machines
8 23 (1.43%) Docker
9 18 (1.12%) vSphere
10 15 (0.93%) VMware Workstation
11 9 (0.56%) XenDesktop
12 6 (0.37%) Terminal Services
13 4 (0.25%) BitLocker
14 3 (0.19%) KVM
14 3 (0.19%) Microsoft App-V
14 3 (0.19%) VMware Server
15 2 (0.12%) GPFS
15 2 (0.12%) Kamailio
15 2 (0.12%) NFS
Systems Management
1 215 (13.34%) Microsoft Intune
2 158 (9.80%) SCCM
3 39 (2.42%) SCOM
4 27 (1.67%) vCenter Server
5 24 (1.49%) Kubernetes
5 24 (1.49%) Terraform
6 21 (1.30%) WSUS
7 18 (1.12%) Ansible
7 18 (1.12%) Jamf Pro
8 16 (0.99%) Grafana
9 11 (0.68%) NetBackup
9 11 (0.68%) SCVMM
10 10 (0.62%) PaperCut
10 10 (0.62%) Progress Chef
11 9 (0.56%) McAfee ePO
12 8 (0.50%) FortiGate
13 7 (0.43%) Failover Clustering
13 7 (0.43%) Single Sign-On
14 6 (0.37%) Active Directory Federation Services
14 6 (0.37%) Microsoft Data Protection Manager
Vendors
1 774 (48.01%) Microsoft
2 321 (19.91%) VMware
3 153 (9.49%) Cisco
4 120 (7.44%) Citrix
5 102 (6.33%) ServiceNow
6 79 (4.90%) HP
7 77 (4.78%) Apple
8 66 (4.09%) Veeam
9 63 (3.91%) Dell
10 55 (3.41%) Remedy
11 48 (2.98%) Google
12 47 (2.92%) Splunk
13 33 (2.05%) Sophos
14 29 (1.80%) Palo Alto
15 27 (1.67%) Atlassian
15 27 (1.67%) Oracle
16 25 (1.55%) Juniper
16 25 (1.55%) SAP
17 23 (1.43%) Fortinet
17 23 (1.43%) SolarWinds