Period
to 19 December 2018

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 19 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 128 138 117
Rank change year-on-year +10 -21 +2
Permanent jobs requiring a Support Engineer 4,171 4,473 4,980
As % of all permanent IT jobs advertised in the UK 2.63% 2.50% 2.69%
As % of the Job Titles category 2.74% 2.61% 2.79%
Number of salaries quoted 3,628 4,022 4,579
UK median annual salary £32,500 £30,500 £32,000
Median salary % change year-on-year +6.56% -4.69% +4.92%
10th Percentile £21,500 £21,000 £21,250
90th Percentile £55,000 £50,700 £52,500
UK excluding London median annual salary £30,000 £29,000 £30,000
% change year-on-year +3.45% -3.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,072 171,669 178,785
% of permanent IT jobs with a recognized job title 95.84% 96.06% 96.59%
Number of salaries quoted 121,707 138,282 149,258
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 19 December 2018.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 3,926 £32,500 +4.84% 429
UK excluding London -11 2,377 £30,000 +3.45% 315
London +57 1,700 £35,000 - 132
South East -16 867 £30,000 - 108
North of England -17 449 £29,500 +7.27% 74
East of England -3 337 £31,500 +12.50% 41
South West -11 297 £29,750 +8.18% 37
Midlands -3 283 £30,000 +3.45% 37
North West -30 262 £28,000 +3.70% 40
West Midlands +1 158 £29,500 +1.72% 20
Yorkshire -16 149 £29,500 +3.51% 31
East Midlands +6 125 £30,000 +3.90% 17
Scotland +40 83 £27,250 +11.22% 8
Wales -18 66 £29,000 -7.20% 9
North East +24 37 £35,000 +12.00% 3
Northern Ireland -6 12 £30,000 +22.45% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 December 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,668 (63.97%) Windows
2 1,733 (41.55%) Microsoft
3 1,719 (41.21%) Active Directory
4 1,239 (29.71%) Windows Server
5 1,107 (26.54%) Office 365
6 898 (21.53%) VMware
7 843 (20.21%) ITIL
7 843 (20.21%) Microsoft Office
8 773 (18.53%) Windows 10
9 770 (18.46%) SQL
10 740 (17.74%) Windows 7
11 716 (17.17%) Linux
12 681 (16.33%) MS Exchange
13 652 (15.63%) Windows Server 2012
13 652 (15.63%) Problem-Solving
14 648 (15.54%) Firewall
15 578 (13.86%) Finance
16 570 (13.67%) Windows Server 2008
17 551 (13.21%) DNS
18 544 (13.04%) Cisco
19 506 (12.13%) TCP/IP
20 493 (11.82%) Microsoft Azure
21 486 (11.65%) VMware Infrastructure
22 479 (11.48%) SQL Server
23 450 (10.79%) Citrix
24 434 (10.41%) DHCP
25 394 (9.45%) PowerShell
26 393 (9.42%) SLA
27 371 (8.89%) LAN
28 370 (8.87%) Microsoft Certification

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 681 (16.33%) MS Exchange
2 236 (5.66%) Exchange Server 2010
2 236 (5.66%) SharePoint
3 205 (4.91%) Exchange Server 2013
4 162 (3.88%) Apache
5 148 (3.55%) Tomcat
6 134 (3.21%) Skype for Business
7 115 (2.76%) IIS
8 83 (1.99%) Exchange Server 2007
9 55 (1.32%) nginx
10 41 (0.98%) Elasticsearch
11 40 (0.96%) JBoss
12 36 (0.86%) Exchange Server 2003
13 32 (0.77%) CMS
14 25 (0.60%) Oracle SOA Suite
15 24 (0.58%) BizTalk Server
16 22 (0.53%) Confluence
17 21 (0.50%) WebSphere
18 20 (0.48%) Apache Solr
18 20 (0.48%) WordPress
Applications
1 843 (20.21%) Microsoft Office
2 109 (2.61%) Microsoft Excel
3 55 (1.32%) Microsoft PowerPoint
4 25 (0.60%) MS Visio
5 12 (0.29%) Spreadsheet
6 7 (0.17%) Acrobat
6 7 (0.17%) SPSS
7 5 (0.12%) Photoshop
7 5 (0.12%) SOLIDWORKS
8 4 (0.096%) Adobe Creative Suite
9 3 (0.072%) Windchill
10 2 (0.048%) AutoCAD
10 2 (0.048%) CATIA
10 2 (0.048%) EPLAN
11 1 (0.024%) Adobe Premiere
11 1 (0.024%) Autodesk Flame
11 1 (0.024%) EngageOne
11 1 (0.024%) Maya
11 1 (0.024%) NUKE
11 1 (0.024%) Siemens NX
Business Applications
1 52 (1.25%) Dynamics CRM
2 47 (1.13%) thinkFolio
3 18 (0.43%) Remedy ITSM
4 9 (0.22%) Front Arena
4 9 (0.22%) Magento
4 9 (0.22%) Markit EDM
4 9 (0.22%) Maximo
5 8 (0.19%) Concordance
5 8 (0.19%) Relativity
6 7 (0.17%) Eagle PACE
7 6 (0.14%) Misys Midas
8 4 (0.096%) Dynamics NAV
8 4 (0.096%) Eikon
8 4 (0.096%) IBM Operational Decision Manager
8 4 (0.096%) Salesforce.com CRM
9 3 (0.072%) Carpe Diem
9 3 (0.072%) Dynamics AX
9 3 (0.072%) MetaTrader
9 3 (0.072%) Shopify
10 2 (0.048%) Visualfiles
Cloud Services
1 1,107 (26.54%) Office 365
2 493 (11.82%) Microsoft Azure
3 316 (7.58%) Amazon AWS
4 155 (3.72%) SaaS
5 57 (1.37%) G Suite
6 54 (1.29%) Azure Active Directory
6 54 (1.29%) IaaS
7 53 (1.27%) Mimecast
8 46 (1.10%) Cloud Computing
9 27 (0.65%) Amazon EC2
10 25 (0.60%) Amazon S3
10 25 (0.60%) Google Cloud Platform
10 25 (0.60%) PaaS
11 24 (0.58%) AWS CloudFormation
12 22 (0.53%) Dynamics 365
13 18 (0.43%) Oracle Service Cloud
14 17 (0.41%) OneDrive
15 15 (0.36%) Adobe Creative Cloud
16 11 (0.26%) Amazon CloudWatch
16 11 (0.26%) GitHub
Communications & Networking
1 648 (15.54%) Firewall
2 551 (13.21%) DNS
3 506 (12.13%) TCP/IP
4 434 (10.41%) DHCP
5 371 (8.89%) LAN
6 363 (8.70%) WAN
7 275 (6.59%) VPN
8 246 (5.90%) VoIP
9 175 (4.20%) SAN
10 167 (4.00%) Wireless
11 165 (3.96%) Internet
12 137 (3.28%) VLAN
13 115 (2.76%) Skype
14 88 (2.11%) Remote Desktop
15 85 (2.04%) Wi-Fi
16 84 (2.01%) HTTP
17 74 (1.77%) Network Security
18 64 (1.53%) Cisco ASA
19 58 (1.39%) SSL
20 51 (1.22%) BGP
Database & Business Intelligence
1 479 (11.48%) SQL Server
2 160 (3.84%) MySQL
3 70 (1.68%) Relational Database
4 59 (1.41%) PostgreSQL
5 44 (1.05%) Amazon RDS
6 38 (0.91%) SQL Server 2008
7 36 (0.86%) MongoDB
8 31 (0.74%) SQL Server 2016
9 27 (0.65%) Big Data
9 27 (0.65%) Oracle Database
10 21 (0.50%) Hadoop
11 20 (0.48%) NoSQL
12 19 (0.46%) SQL Server 2014
13 18 (0.43%) SQL Server 2012
14 15 (0.36%) RDBMS
15 12 (0.29%) BusinessObjects
15 12 (0.29%) Data Warehouse
16 11 (0.26%) SQL Server Reporting Services
17 9 (0.22%) Blockchain
17 9 (0.22%) SQL Server Integration Services
Development Applications
1 98 (2.35%) JIRA
2 54 (1.29%) Jenkins
3 50 (1.20%) Git (software)
4 30 (0.72%) Team Foundation Server
5 25 (0.60%) Visual Studio
6 23 (0.55%) MSI
7 19 (0.46%) Maven
8 14 (0.34%) Subversion
9 13 (0.31%) Atlassian Bamboo
10 9 (0.22%) Hudson
11 8 (0.19%) Eclipse
11 8 (0.19%) GitLab
11 8 (0.19%) Visual Studio Team System
12 7 (0.17%) IntelliJ
12 7 (0.17%) PEAR
12 7 (0.17%) TortoiseSVN
12 7 (0.17%) Vagrant
13 6 (0.14%) NetBeans
14 5 (0.12%) Octopus Deploy
14 5 (0.12%) TeamCity
General
1 578 (13.86%) Finance
2 204 (4.89%) Banking
3 200 (4.80%) Telecoms
4 114 (2.73%) Investment Banking
5 113 (2.71%) Retail
6 102 (2.45%) Front Office
7 75 (1.80%) Manufacturing
8 69 (1.65%) Marketing
9 66 (1.58%) French Language
10 56 (1.34%) Legal
11 50 (1.20%) German Language
12 44 (1.05%) Advertising
13 40 (0.96%) Spanish Language
14 39 (0.94%) Electronics
14 39 (0.94%) Italian Language
15 38 (0.91%) Law
16 36 (0.86%) Back Office
17 34 (0.82%) Games
18 23 (0.55%) Publishing
19 13 (0.31%) Military
Libraries, Frameworks & Software Standards
1 137 (3.28%) Web Services
2 116 (2.78%) .NET
3 100 (2.40%) FIX Protocol
4 80 (1.92%) XML
5 72 (1.73%) HTML
6 51 (1.22%) CSS
7 41 (0.98%) JSON
8 38 (0.91%) LAMP
9 35 (0.84%) LDAP
10 34 (0.82%) Middleware
11 32 (0.77%) Software Packaging
12 31 (0.74%) Java EE
13 30 (0.72%) REST
14 23 (0.55%) RabbitMQ
14 23 (0.55%) SOAP
15 19 (0.46%) jQuery
15 19 (0.46%) Spring
16 18 (0.43%) AngularJS
16 18 (0.43%) LEMP Stack
16 18 (0.43%) React
Miscellaneous
1 319 (7.65%) Analytical Skills
2 186 (4.46%) Self-Motivation
3 183 (4.39%) Driving Licence
4 151 (3.62%) Data Centre
5 122 (2.92%) Management Information System
6 107 (2.57%) Hedge funds
7 103 (2.47%) Foreign Exchange (FX)
8 96 (2.30%) Equities
9 90 (2.16%) Fixed Income
10 88 (2.11%) Video Conferencing
11 85 (2.04%) Derivative
12 78 (1.87%) Fat Client
12 78 (1.87%) Thin Client
13 74 (1.77%) Fintech
14 63 (1.51%) Enterprise Software
15 49 (1.17%) Clustering
15 49 (1.17%) Linux Command Line
16 44 (1.05%) iPhone
17 41 (0.98%) Blackberry
18 32 (0.77%) Replication
Operating Systems
1 2,668 (63.97%) Windows
2 1,239 (29.71%) Windows Server
3 773 (18.53%) Windows 10
4 740 (17.74%) Windows 7
5 716 (17.17%) Linux
6 652 (15.63%) Windows Server 2012
7 570 (13.67%) Windows Server 2008
8 262 (6.28%) Unix
9 237 (5.68%) Windows 8
10 140 (3.36%) Android
11 135 (3.24%) Mac OS X
12 123 (2.95%) Apple iOS
13 95 (2.28%) Windows Server 2003
14 88 (2.11%) Red Hat Enterprise Linux
15 77 (1.85%) CentOS
15 77 (1.85%) Mac OS
16 53 (1.27%) Windows XP
17 37 (0.89%) Solaris
18 31 (0.74%) Ubuntu
19 25 (0.60%) AIX
Processes & Methodologies
1 843 (20.21%) ITIL
2 652 (15.63%) Problem-Solving
3 365 (8.75%) Infrastructure Engineering
4 245 (5.87%) Service Management
5 181 (4.34%) Computer Science
6 170 (4.08%) DevOps
7 164 (3.93%) Mentoring
8 160 (3.84%) Agile Software Development
8 160 (3.84%) Asset Management
9 159 (3.81%) Service Delivery
10 158 (3.79%) Incident Management
11 141 (3.38%) Problem Management
12 138 (3.31%) Root Cause Analysis
13 134 (3.21%) CRM
14 127 (3.04%) Time Management
15 115 (2.76%) Change Management
16 114 (2.73%) Migration
17 98 (2.35%) ITSM
18 89 (2.13%) Analytics
19 88 (2.11%) Continuous Improvement
Programming Languages
1 770 (18.46%) SQL
2 394 (9.45%) PowerShell
3 295 (7.07%) Java
4 232 (5.56%) Python
5 207 (4.96%) Bash Shell
6 152 (3.64%) C#
7 146 (3.50%) Perl
8 98 (2.35%) C++
9 74 (1.77%) JavaScript
10 61 (1.46%) Ruby
11 59 (1.41%) Korn
12 58 (1.39%) Bourne shell
13 57 (1.37%) PHP
14 54 (1.29%) Shell Script
15 53 (1.27%) T-SQL
16 33 (0.79%) VB
17 29 (0.70%) C
18 26 (0.62%) PL/SQL
19 23 (0.55%) VBScript
20 14 (0.34%) VB.NET
Qualifications
1 370 (8.87%) Microsoft Certification
2 365 (8.75%) Degree
3 275 (6.59%) Cisco Certification
4 223 (5.35%) CCNA
5 217 (5.20%) MCSE
6 157 (3.76%) MCP
7 131 (3.14%) Security Cleared
8 117 (2.81%) CCNP
9 112 (2.69%) MCSA
10 86 (2.06%) SC Cleared
11 83 (1.99%) Computer Science Degree
12 69 (1.65%) ITIL Certification
13 43 (1.03%) DBS Check
14 40 (0.96%) VMware Certified Professional (VCP)
15 37 (0.89%) A+ Certification
16 29 (0.70%) DV Cleared
16 29 (0.70%) HND
17 28 (0.67%) CCIE
17 28 (0.67%) MCITP
18 26 (0.62%) JNCIA
Quality Assurance & Compliance
1 393 (9.42%) SLA
2 68 (1.63%) QA
3 66 (1.58%) GDPR
4 58 (1.39%) ISO/IEC 27001
5 31 (0.74%) Cyber Essentials
6 23 (0.55%) HIPAA
7 19 (0.46%) ISO/IEC 20000
8 16 (0.38%) PCI DSS
9 9 (0.22%) Data Quality
9 9 (0.22%) ISO 9001
9 9 (0.22%) PMO
10 5 (0.12%) ISO 14001
11 3 (0.072%) COBIT
11 3 (0.072%) Cyber Essentials PLUS
12 2 (0.048%) DICOM
12 2 (0.048%) HL7
12 2 (0.048%) Sarbanes-Oxley
System Software
1 1,719 (41.21%) Active Directory
2 486 (11.65%) VMware Infrastructure
3 367 (8.80%) Hyper-V
4 146 (3.50%) vSphere
5 127 (3.04%) XenApp
6 83 (1.99%) VMware ESXi
7 81 (1.94%) XenDesktop
8 51 (1.22%) Docker
9 44 (1.05%) Virtual Machines
10 36 (0.86%) Terminal Services
11 32 (0.77%) Microsoft App-V
12 26 (0.62%) XenServer
13 20 (0.48%) Virtual Servers
14 17 (0.41%) Firmware
15 15 (0.36%) VirtualBox
16 12 (0.29%) VMware Workstation
17 11 (0.26%) Virtual Desktop
17 11 (0.26%) VMware NSX
18 10 (0.24%) KVM
19 7 (0.17%) Xen
Systems Management
1 342 (8.20%) SCCM
2 128 (3.07%) Ansible
3 117 (2.81%) Puppet
4 108 (2.59%) Opscode Chef
5 98 (2.35%) Backup Exec
6 56 (1.34%) SCOM
7 52 (1.25%) Nagios
8 45 (1.08%) WSUS
9 31 (0.74%) Microsoft Intune
10 24 (0.58%) AirWatch
11 22 (0.53%) Norton AntiVirus
11 22 (0.53%) vCenter Server
12 19 (0.46%) Terraform
13 17 (0.41%) Kubernetes
14 16 (0.38%) Cisco CUCM
14 16 (0.38%) Jamf Pro
15 15 (0.36%) Salt
16 14 (0.34%) Icinga
16 14 (0.34%) Kibana
16 14 (0.34%) ZABBIX
Vendors
1 1,733 (41.55%) Microsoft
2 898 (21.53%) VMware
3 544 (13.04%) Cisco
4 450 (10.79%) Citrix
5 220 (5.27%) HP
6 183 (4.39%) Apple
7 173 (4.15%) Oracle
8 120 (2.88%) Red Hat
9 98 (2.35%) Veeam
10 89 (2.13%) Bloomberg
10 89 (2.13%) Juniper
10 89 (2.13%) Reuters
11 82 (1.97%) Dell
12 75 (1.80%) Google
13 68 (1.63%) NetApp
14 64 (1.53%) ServiceNow
15 63 (1.51%) Remedy
16 61 (1.46%) EMC
16 61 (1.46%) Splunk
17 60 (1.44%) CheckPoint