Period
to 22 January 2018

The median annual salary for a Support Engineer was £31,500 in advertised job vacancies during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 131 117 114
Rank change year-on-year -14 -3 -18
Permanent jobs requiring a Support Engineer 4,395 4,627 5,613
As % of all permanent IT jobs advertised in the UK 2.53% 2.65% 2.69%
As % of the Job Titles category 2.64% 2.75% 2.79%
Number of salaries quoted 3,910 4,263 5,103
UK median annual salary £31,500 £31,500 £31,000
Median salary % change year-on-year - +1.61% -
10th Percentile £21,000 £21,000 £21,000
90th Percentile £51,250 £52,050 £50,000
UK excluding London median annual salary £29,250 £30,000 £30,000
% change year-on-year -2.50% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,671 168,389 201,510
% of permanent IT jobs with a recognized job title 96.10% 96.47% 96.59%
Number of salaries quoted 135,609 140,138 168,475
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,900
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 22 January 2018.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 4,195 £32,000 - 802
UK excluding London -14 2,938 £29,250 -2.50% 626
London +6 1,383 £36,500 +7.35% 212
South East -25 1,092 £30,500 -4.69% 163
North of England +1 567 £28,000 -1.75% 149
East of England +27 419 £28,000 -6.67% 82
South West 0 391 £27,500 -1.79% 73
Midlands +3 352 £30,000 - 123
North West +7 342 £27,500 - 90
Yorkshire +11 206 £29,000 -3.33% 42
West Midlands -13 195 £29,500 +1.72% 66
East Midlands +21 157 £30,000 -4.76% 57
Wales +6 74 £30,000 +14.29% 14
Scotland -68 45 £24,500 -34.67% 19
North East -42 23 £28,500 +4.11% 17
Northern Ireland -29 8 £24,500 -18.33% 2
Isle of Man - 1 - - 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Engineer in the job title.

1 2,899 (65.96%) Windows
2 2,046 (46.55%) Active Directory
3 1,883 (42.84%) Microsoft
4 1,461 (33.24%) Windows Server
5 1,137 (25.87%) VMware
6 1,109 (25.23%) Office 365
7 888 (20.20%) ITIL
8 879 (20.00%) Windows Server 2012
9 856 (19.48%) Microsoft Office
10 833 (18.95%) Cisco
11 816 (18.57%) Windows 7
12 800 (18.20%) MS Exchange
13 795 (18.09%) SQL
14 758 (17.25%) Windows Server 2008
15 756 (17.20%) Firewall
16 728 (16.56%) Linux
17 657 (14.95%) Windows 10
18 624 (14.20%) DNS
19 612 (13.92%) Hyper-V
20 610 (13.88%) TCP/IP
21 578 (13.15%) Citrix
21 578 (13.15%) VMware Infrastructure
22 567 (12.90%) Finance
23 556 (12.65%) SQL Server
24 512 (11.65%) Microsoft Certification
25 484 (11.01%) DHCP
26 460 (10.47%) WAN
27 454 (10.33%) LAN
28 449 (10.22%) SLA
29 427 (9.72%) Microsoft Azure

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 800 (18.20%) MS Exchange
2 324 (7.37%) Exchange Server 2010
3 247 (5.62%) SharePoint
4 216 (4.91%) Exchange Server 2013
5 159 (3.62%) IIS
6 122 (2.78%) Skype for Business
7 121 (2.75%) Apache
8 119 (2.71%) Exchange Server 2007
9 81 (1.84%) Tomcat
10 56 (1.27%) WebSphere
11 53 (1.21%) WebLogic
12 36 (0.82%) Exchange Server 2003
13 27 (0.61%) CMS
14 25 (0.57%) SharePoint 2013
15 24 (0.55%) Elasticsearch
15 24 (0.55%) OpenStack
16 21 (0.48%) nginx
17 20 (0.46%) Confluence
17 20 (0.46%) JBoss
17 20 (0.46%) WordPress
Applications
1 856 (19.48%) Microsoft Office
2 73 (1.66%) Microsoft Excel
3 23 (0.52%) Microsoft PowerPoint
4 16 (0.36%) MS Visio
5 7 (0.16%) Photoshop
6 6 (0.14%) Microsoft Project
7 3 (0.068%) Spreadsheet
8 2 (0.046%) Adobe Illustrator
8 2 (0.046%) AutoCAD
8 2 (0.046%) CATIA
8 2 (0.046%) HipChat
8 2 (0.046%) Maya
8 2 (0.046%) Siemens NX
9 1 (0.023%) Adobe Creative Suite
9 1 (0.023%) Adobe Premiere
9 1 (0.023%) EPLAN
9 1 (0.023%) LibreOffice
9 1 (0.023%) Mozilla Thunderbird
9 1 (0.023%) SOLIDWORKS
9 1 (0.023%) Windchill
Business Applications
1 17 (0.39%) Remedy ITSM
2 15 (0.34%) Dynamics CRM
3 9 (0.20%) BusinessWare
4 8 (0.18%) Dynamics NAV
4 8 (0.18%) Eikon
5 7 (0.16%) NetSuite
5 7 (0.16%) Payment Gateway
5 7 (0.16%) Unit4 Business World
6 6 (0.14%) SAP Business One
7 5 (0.11%) iTrent
8 4 (0.091%) Magento
8 4 (0.091%) SAP Hybris
9 3 (0.068%) Dynamics AX
9 3 (0.068%) Maximo
10 2 (0.046%) MetaTrader
10 2 (0.046%) Oracle EBS
10 2 (0.046%) RMDS
10 2 (0.046%) Summit
10 2 (0.046%) WebTrends
10 2 (0.046%) Workfront
Cloud Services
1 1,109 (25.23%) Office 365
2 427 (9.72%) Microsoft Azure
3 237 (5.39%) Amazon AWS
4 68 (1.55%) SaaS
5 46 (1.05%) Mimecast
6 42 (0.96%) G Suite
7 39 (0.89%) Azure Active Directory
8 27 (0.61%) OneDrive
9 24 (0.55%) PaaS
10 22 (0.50%) Cloud Computing
11 20 (0.46%) IaaS
12 15 (0.34%) Slack
13 13 (0.30%) OpenShift
14 12 (0.27%) AWS CloudFormation
14 12 (0.27%) Virtual Private Cloud
15 11 (0.25%) Amazon EC2
16 8 (0.18%) Amazon CloudWatch
17 7 (0.16%) Amazon S3
18 6 (0.14%) GitHub
19 5 (0.11%) Trello
Communications & Networking
1 756 (17.20%) Firewall
2 624 (14.20%) DNS
3 610 (13.88%) TCP/IP
4 484 (11.01%) DHCP
5 460 (10.47%) WAN
6 454 (10.33%) LAN
7 307 (6.99%) VPN
8 263 (5.98%) VoIP
9 260 (5.92%) SAN
10 203 (4.62%) VLAN
11 162 (3.69%) Internet
12 159 (3.62%) Wireless
13 95 (2.16%) MPLS
14 90 (2.05%) Skype
15 86 (1.96%) Wi-Fi
16 81 (1.84%) Remote Desktop
17 71 (1.62%) Network Security
18 68 (1.55%) BGP
19 62 (1.41%) Unified Communications
20 61 (1.39%) OSPF
Database & Business Intelligence
1 556 (12.65%) SQL Server
2 137 (3.12%) MySQL
3 91 (2.07%) Relational Database
4 58 (1.32%) Oracle Database
5 48 (1.09%) SQL Server 2012
6 44 (1.00%) SQL Server 2014
7 42 (0.96%) SQL Server 2008
8 22 (0.50%) Big Data
8 22 (0.50%) RDBMS
9 21 (0.48%) MS Access
9 21 (0.48%) PostgreSQL
10 18 (0.41%) Amazon RDS
10 18 (0.41%) Crystal Reports
11 17 (0.39%) Apache Cassandra
11 17 (0.39%) Data Warehouse
11 17 (0.39%) SQL Server Integration Services
11 17 (0.39%) SQL Server Reporting Services
12 15 (0.34%) SQL Server 2005
13 13 (0.30%) MongoDB
14 11 (0.25%) Hadoop
Development Applications
1 60 (1.37%) JIRA
2 42 (0.96%) Git (software)
3 33 (0.75%) MSI
4 31 (0.71%) Visual Studio
5 21 (0.48%) Jenkins
6 20 (0.46%) Maven
6 20 (0.46%) Team Foundation Server
7 15 (0.34%) Subversion
8 14 (0.32%) LINQPad
8 14 (0.32%) TeamCity
9 11 (0.25%) Atlassian Bamboo
9 11 (0.25%) Octopus Deploy
10 9 (0.20%) Hudson
11 7 (0.16%) Bugzilla
11 7 (0.16%) MSBuild
12 6 (0.14%) Ant
12 6 (0.14%) PEAR
12 6 (0.14%) PHPUnit
12 6 (0.14%) Selenium
12 6 (0.14%) Trac
General
1 567 (12.90%) Finance
2 238 (5.42%) Telecoms
3 143 (3.25%) Banking
4 103 (2.34%) Retail
5 102 (2.32%) Advertising
6 83 (1.89%) Manufacturing
7 55 (1.25%) Marketing
8 52 (1.18%) Front Office
9 42 (0.96%) Electronics
10 37 (0.84%) Financial Institution
10 37 (0.84%) French Language
11 36 (0.82%) Games
12 35 (0.80%) Investment Banking
13 34 (0.77%) Legal
14 32 (0.73%) Law
15 16 (0.36%) German Language
16 15 (0.34%) Back Office
17 14 (0.32%) Italian Language
18 13 (0.30%) Publishing
19 11 (0.25%) Arabic Language
Libraries, Frameworks & Software Standards
1 153 (3.48%) .NET
2 125 (2.84%) HTML
3 107 (2.43%) Web Services
4 97 (2.21%) CSS
5 86 (1.96%) XML
6 48 (1.09%) J2EE
7 47 (1.07%) AngularJS
8 41 (0.93%) LDAP
9 40 (0.91%) Software Packaging
10 37 (0.84%) Node.js
11 35 (0.80%) JSON
12 34 (0.77%) Spring
13 33 (0.75%) ASP.NET
14 32 (0.73%) FIX Protocol
14 32 (0.73%) HTML5
15 29 (0.66%) CSS3
16 28 (0.64%) REST
17 27 (0.61%) jQuery
17 27 (0.61%) Middleware
18 26 (0.59%) LAMP
Miscellaneous
1 248 (5.64%) Analytical Skills
2 201 (4.57%) Data Centre
3 175 (3.98%) Driving Licence
4 136 (3.09%) Computer Science
5 99 (2.25%) Fintech
6 88 (2.00%) Management Information System
7 80 (1.82%) Fat Client
7 80 (1.82%) Thin Client
8 77 (1.75%) Blackberry
9 72 (1.64%) Clustering
10 59 (1.34%) Video Conferencing
11 49 (1.11%) Hedge funds
12 44 (1.00%) Public Cloud
13 43 (0.98%) iPhone
14 42 (0.96%) Enterprise Software
14 42 (0.96%) iPad
15 40 (0.91%) Linux Command Line
15 40 (0.91%) Replication
16 35 (0.80%) Smartphone
17 30 (0.68%) Client/Server
Operating Systems
1 2,899 (65.96%) Windows
2 1,461 (33.24%) Windows Server
3 879 (20.00%) Windows Server 2012
4 816 (18.57%) Windows 7
5 758 (17.25%) Windows Server 2008
6 728 (16.56%) Linux
7 657 (14.95%) Windows 10
8 365 (8.30%) Windows 8
9 227 (5.16%) Unix
10 170 (3.87%) Windows Server 2003
11 162 (3.69%) Mac OS X
12 118 (2.68%) Windows XP
13 103 (2.34%) Android
14 67 (1.52%) Apple iOS
15 60 (1.37%) Mac OS
16 46 (1.05%) Red Hat Enterprise Linux
17 40 (0.91%) AIX
18 39 (0.89%) CentOS
19 32 (0.73%) Ubuntu
20 31 (0.71%) Solaris
Processes & Methodologies
1 888 (20.20%) ITIL
2 195 (4.44%) Service Management
3 169 (3.85%) Problem Management
4 165 (3.75%) DevOps
5 161 (3.66%) Service Delivery
6 159 (3.62%) Agile Software Development
7 144 (3.28%) Root Cause Analysis
8 135 (3.07%) Incident Management
9 134 (3.05%) Change Management
10 122 (2.78%) Mentoring
11 116 (2.64%) Continuous Improvement
12 113 (2.57%) Time Management
13 102 (2.32%) Disaster Recovery
14 97 (2.21%) CRM
15 94 (2.14%) Project Management
16 89 (2.03%) Asset Management
17 84 (1.91%) ITSM
18 82 (1.87%) Software Engineering
19 77 (1.75%) Configuration Management
20 71 (1.62%) Migration
Programming Languages
1 795 (18.09%) SQL
2 301 (6.85%) PowerShell
3 297 (6.76%) Java
4 193 (4.39%) Python
5 175 (3.98%) C#
6 156 (3.55%) JavaScript
7 97 (2.21%) Perl
8 93 (2.12%) Shell Script
9 89 (2.03%) Bash Shell
10 83 (1.89%) T-SQL
11 79 (1.80%) PHP
12 51 (1.16%) Ruby
13 47 (1.07%) C++
14 41 (0.93%) VBScript
15 39 (0.89%) C
16 28 (0.64%) VB
17 17 (0.39%) Apex Code
17 17 (0.39%) PL/SQL
18 13 (0.30%) Scala
19 8 (0.18%) WebLogic Scripting Tool
Qualifications
1 512 (11.65%) Microsoft Certification
2 394 (8.96%) Cisco Certification
3 334 (7.60%) Degree
4 307 (6.99%) MCSE
5 297 (6.76%) CCNA
6 198 (4.51%) MCSA
7 188 (4.28%) MCP
8 173 (3.94%) CCNP
9 145 (3.30%) Security Cleared
10 101 (2.30%) SC Cleared
11 76 (1.73%) MCITP
12 75 (1.71%) ITIL Certification
13 70 (1.59%) VMware Certified Professional (VCP)
14 67 (1.52%) Computer Science Degree
15 39 (0.89%) Citrix Certification
16 31 (0.71%) A+ Certification
16 31 (0.71%) JNCIP
17 30 (0.68%) VERITAS Certified Professional (VCP)
18 28 (0.64%) DBS Check
19 26 (0.59%) CCA
Quality Assurance & Compliance
1 449 (10.22%) SLA
2 51 (1.16%) QA
3 33 (0.75%) ISO/IEC 27001
4 19 (0.43%) PCI DSS
5 10 (0.23%) GDPR
6 9 (0.20%) ISO/IEC 20000
7 5 (0.11%) ISO 9001
8 4 (0.091%) Cyber Essentials
9 3 (0.068%) Data Quality
9 3 (0.068%) HL7
9 3 (0.068%) Sarbanes-Oxley
10 2 (0.046%) Cyber Essentials PLUS
10 2 (0.046%) DICOM
11 1 (0.023%) COBIT
11 1 (0.023%) EMIR
11 1 (0.023%) MiFID
11 1 (0.023%) PMO
11 1 (0.023%) SEPA
System Software
1 2,046 (46.55%) Active Directory
2 612 (13.92%) Hyper-V
3 578 (13.15%) VMware Infrastructure
4 140 (3.19%) XenApp
5 129 (2.94%) VMware ESXi
6 107 (2.43%) vSphere
7 78 (1.77%) XenDesktop
8 77 (1.75%) Terminal Services
9 54 (1.23%) Virtual Machines
10 39 (0.89%) Microsoft App-V
11 37 (0.84%) Docker
12 34 (0.77%) Virtual Servers
13 27 (0.61%) VirtualBox
14 23 (0.52%) XenServer
15 16 (0.36%) Virtual Desktop
15 16 (0.36%) VMware Workstation
16 13 (0.30%) KVM
16 13 (0.30%) Microsoft Virtual Server
17 11 (0.25%) NFS
17 11 (0.25%) Terminal Server
Systems Management
1 352 (8.01%) SCCM
2 91 (2.07%) Backup Exec
3 64 (1.46%) Puppet
4 61 (1.39%) SCOM
4 61 (1.39%) WSUS
5 46 (1.05%) Symantec Enterprise Vault
6 43 (0.98%) Ansible
6 43 (0.98%) vCenter Server
7 40 (0.91%) Opscode Chef
8 35 (0.80%) Tivoli Storage Manager
9 34 (0.77%) Symantec Endpoint Protection
10 32 (0.73%) Nagios
11 30 (0.68%) Cisco CUCM
12 24 (0.55%) Kibana
12 24 (0.55%) Microsoft Clustering
13 23 (0.52%) SCVMM
14 22 (0.50%) Cisco UCCX
15 18 (0.41%) Systems Management Server (SMS)
16 16 (0.36%) ZABBIX
17 14 (0.32%) Norton AntiVirus
Vendors
1 1,883 (42.84%) Microsoft
2 1,137 (25.87%) VMware
3 833 (18.95%) Cisco
4 578 (13.15%) Citrix
5 243 (5.53%) HP
6 235 (5.35%) Apple
7 199 (4.53%) Oracle
8 178 (4.05%) Juniper
9 143 (3.25%) Dell
10 135 (3.07%) Veeam
11 93 (2.12%) F5
12 89 (2.03%) Symantec
13 88 (2.00%) Red Hat
14 84 (1.91%) NetApp
15 72 (1.64%) Bloomberg
16 66 (1.50%) Reuters
17 62 (1.41%) SAP
18 60 (1.37%) Avaya
18 60 (1.37%) CheckPoint
19 59 (1.34%) Google