Period
to 26 July 2021

The median annual salary for a Support Engineer was £34,000 in advertised job vacancies during the 6 months to 26 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
26 Jul 2021
Same period 2020 Same period 2019
Rank 186 162 144
Rank change year-on-year -24 -18 -10
Permanent jobs requiring a Support Engineer 2,145 1,527 3,739
As % of all permanent jobs advertised in the UK 1.91% 2.16% 2.57%
As % of the Job Titles category 2.09% 2.27% 2.69%
Number of salaries quoted 1,735 1,313 3,220
10th Percentile £22,550 £23,500 £21,750
25th Percentile £26,250 £26,750 £25,500
Median annual salary (50th Percentile) £34,000 £33,000 £32,000
Median % change year-on-year +3.03% +3.13% +1.02%
75th Percentile £43,750 £43,750 £42,000
90th Percentile £53,000 £55,000 £52,500
UK excluding London median annual salary £31,500 £31,000 £30,000
% change year-on-year +1.61% +3.33% +0.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 102,653 67,195 139,242
% of permanent IT jobs with a recognized job title 91.20% 95.04% 95.86%
Number of salaries quoted 72,972 54,824 112,582
10th Percentile £31,986 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 26 July 2021.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 1,947 £34,000 +1.49% 756
UK excluding London -4 1,508 £31,500 +1.61% 681
London -80 553 £42,500 +6.25% 106
South East -15 479 £33,125 +1.92% 178
North of England +22 300 £27,500 -9.84% 157
Work from Home -72 264 £36,000 -10.00% 85
Midlands +21 244 £31,000 +5.08% 132
South West -51 184 £29,000 -7.94% 87
East of England +13 156 £32,000 +6.67% 95
North West +29 151 £28,500 -5.00% 88
East Midlands +36 131 £28,500 +3.64% 55
Scotland -22 116 £34,000 +9.68% 19
West Midlands -22 113 £31,500 +5.00% 76
Yorkshire -6 102 £27,500 -15.38% 45
North East +7 47 £26,750 +2.88% 24
Wales -17 25 £36,500 +41.47% 5
Channel Islands - 3 - -
Northern Ireland - 3 - - 9

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 July 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,080 (50.35%) Windows
2 977 (45.55%) Microsoft
3 871 (40.61%) Microsoft 365
4 830 (38.69%) Active Directory
5 631 (29.42%) Azure
6 602 (28.07%) Social Skills
7 592 (27.60%) Windows Server
8 457 (21.31%) VMware
9 380 (17.72%) SQL
10 351 (16.36%) Linux
11 335 (15.62%) Windows 10
12 328 (15.29%) Problem-Solving
13 315 (14.69%) Firewall
14 310 (14.45%) ITIL
15 306 (14.27%) Cisco
16 301 (14.03%) DNS
17 263 (12.26%) VMware Infrastructure
18 262 (12.21%) DHCP
19 239 (11.14%) Microsoft Office
20 233 (10.86%) MS Exchange
21 222 (10.35%) Hyper-V
22 221 (10.30%) AWS
23 215 (10.02%) Finance
24 210 (9.79%) Citrix
25 204 (9.51%) TCP/IP
26 195 (9.09%) Infrastructure Engineering
27 187 (8.72%) SharePoint
28 184 (8.58%) PowerShell
29 173 (8.07%) VPN
30 167 (7.79%) A+ Certification

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 233 (10.86%) MS Exchange
2 187 (8.72%) SharePoint
3 86 (4.01%) IIS
4 39 (1.82%) Exchange Server 2010
4 39 (1.82%) Skype for Business
5 38 (1.77%) Exchange Server 2013
6 20 (0.93%) Confluence
7 12 (0.56%) Elasticsearch
7 12 (0.56%) Tomcat
8 10 (0.47%) Exchange Server 2007
9 7 (0.33%) Apache
9 7 (0.33%) Exchange Server 2003
10 3 (0.14%) Blackberry Enterprise Server
10 3 (0.14%) CMS
10 3 (0.14%) WordPress
11 2 (0.093%) Adobe Experience Manager
11 2 (0.093%) WebLogic
11 2 (0.093%) WebSphere
12 1 (0.047%) FileNet
12 1 (0.047%) JBoss
Applications
1 239 (11.14%) Microsoft Office
2 31 (1.45%) Microsoft Excel
3 10 (0.47%) Microsoft PowerPoint
4 3 (0.14%) AutoCAD
4 3 (0.14%) Spreadsheet
5 2 (0.093%) Adobe Creative Suite
5 2 (0.093%) MS Visio
5 2 (0.093%) SketchUp
6 1 (0.047%) ALPHACAM
6 1 (0.047%) Photoshop
Business Applications
1 7 (0.33%) Dynamics CRM
2 5 (0.23%) Dynamics NAV
3 3 (0.14%) Adobe Campaign
3 3 (0.14%) Dynamics AX
4 2 (0.093%) Dynamics GP
4 2 (0.093%) Oracle Applications
4 2 (0.093%) Remedy ITSM
5 1 (0.047%) Eikon
5 1 (0.047%) Elite 3E
5 1 (0.047%) IBM Operational Decision Manager
5 1 (0.047%) Magento
5 1 (0.047%) MetaTrader
5 1 (0.047%) NetSuite
5 1 (0.047%) Oracle EBS
5 1 (0.047%) Refinitiv Enterprise Platform
5 1 (0.047%) Sage 200
5 1 (0.047%) Summit
Cloud Services
1 871 (40.61%) Microsoft 365
2 631 (29.42%) Azure
3 221 (10.30%) AWS
4 129 (6.01%) Azure Active Directory
5 67 (3.12%) OneDrive
6 48 (2.24%) SaaS
7 34 (1.59%) Mimecast
8 33 (1.54%) Google Workspace
9 23 (1.07%) GCP
10 22 (1.03%) IaaS
11 18 (0.84%) PaaS
12 14 (0.65%) Dynamics 365
13 12 (0.56%) OpenShift
14 10 (0.47%) Slack
15 8 (0.37%) Cloud Computing
15 8 (0.37%) Power Platform
16 7 (0.33%) Dropbox
17 6 (0.28%) Power Automate
17 6 (0.28%) PowerApps
18 5 (0.23%) GitHub
Communications & Networking
1 315 (14.69%) Firewall
2 301 (14.03%) DNS
3 262 (12.21%) DHCP
4 204 (9.51%) TCP/IP
5 173 (8.07%) VPN
6 163 (7.60%) LAN
7 159 (7.41%) WAN
8 91 (4.24%) Wireless
9 83 (3.87%) VoIP
10 64 (2.98%) Wi-Fi
11 61 (2.84%) SAN
12 59 (2.75%) VLAN
13 52 (2.42%) Internet
14 48 (2.24%) Skype
15 37 (1.72%) Remote Desktop
16 35 (1.63%) WLAN
17 33 (1.54%) 4G
17 33 (1.54%) Network Security
18 30 (1.40%) Cisco IOS
19 29 (1.35%) 5G
Database & Business Intelligence
1 160 (7.46%) SQL Server
2 45 (2.10%) MySQL
3 30 (1.40%) Amazon RDS
4 21 (0.98%) Relational Database
5 14 (0.65%) PostgreSQL
6 11 (0.51%) SQL Server Reporting Services
7 8 (0.37%) Oracle Database
7 8 (0.37%) SQL Server 2019
8 7 (0.33%) RDBMS
9 5 (0.23%) Azure SQL Database
10 4 (0.19%) NoSQL
10 4 (0.19%) SQL Server 2016
11 3 (0.14%) Crystal Reports
11 3 (0.14%) Data Warehouse
11 3 (0.14%) MongoDB
11 3 (0.14%) Oracle Database 11g
11 3 (0.14%) Oracle Database 12c
11 3 (0.14%) RavenDB
12 2 (0.093%) DB2
12 2 (0.093%) Tableau
Development Applications
1 57 (2.66%) JIRA
2 16 (0.75%) Octopus Deploy
3 15 (0.70%) Fiddler
3 15 (0.70%) TeamCity
4 14 (0.65%) Git (software)
4 14 (0.65%) Jenkins
5 12 (0.56%) Maven
6 8 (0.37%) GitLab
7 7 (0.33%) Cucumber
7 7 (0.33%) VSS/SourceSafe
8 5 (0.23%) Artifactory
9 4 (0.19%) Browser DevTools
9 4 (0.19%) SonarQube
10 3 (0.14%) Bitbucket
10 3 (0.14%) Oracle APEX
10 3 (0.14%) Visual Studio
10 3 (0.14%) WinDbg
11 2 (0.093%) Oracle Forms
11 2 (0.093%) Subversion
11 2 (0.093%) Xcode
General
1 602 (28.07%) Social Skills
2 215 (10.02%) Finance
3 127 (5.92%) Analytical Skills
4 74 (3.45%) Organisational Skills
5 70 (3.26%) Multimedia
6 63 (2.94%) Telecoms
7 59 (2.75%) Public Sector
8 53 (2.47%) Banking
9 45 (2.10%) Legal
10 40 (1.86%) Retail
11 35 (1.63%) Manufacturing
12 32 (1.49%) Front Office
13 25 (1.17%) Investment Banking
14 20 (0.93%) Games
15 19 (0.89%) Law
16 15 (0.70%) Military
17 14 (0.65%) Back Office
17 14 (0.65%) Inclusion and Diversity
18 12 (0.56%) Documentation Skills
19 10 (0.47%) Influencing Skills
Libraries, Frameworks & Software Standards
1 79 (3.68%) .NET
2 45 (2.10%) Web Services
3 37 (1.72%) HTML
4 35 (1.63%) XML
5 23 (1.07%) CSS
6 14 (0.65%) REST
7 13 (0.61%) JMS
7 13 (0.61%) SOAP
8 12 (0.56%) ASP.NET
9 11 (0.51%) Spring
10 10 (0.47%) AngularJS
10 10 (0.47%) Elastic Stack
11 9 (0.42%) JSON
11 9 (0.42%) RESTful
12 8 (0.37%) COM
12 8 (0.37%) FIX Protocol
13 7 (0.33%) Node.js
13 7 (0.33%) RabbitMQ
13 7 (0.33%) React
13 7 (0.33%) Spring Boot
Miscellaneous
1 77 (3.59%) Driving Licence
2 71 (3.31%) Self-Motivation
3 66 (3.08%) Data Centre
4 60 (2.80%) Management Information System
5 34 (1.59%) Hedge funds
6 33 (1.54%) Clustering
7 32 (1.49%) Video Conferencing
8 22 (1.03%) Derivative
8 22 (1.03%) iPhone
9 21 (0.98%) Fixed Income
9 21 (0.98%) Foreign Exchange (FX)
9 21 (0.98%) User Experience
10 20 (0.93%) Public Cloud
11 19 (0.89%) Equities
12 16 (0.75%) Smartphone
13 15 (0.70%) EPoS
14 14 (0.65%) Blackberry
14 14 (0.65%) Replication
14 14 (0.65%) Social Media
15 11 (0.51%) Mobile App
Operating Systems
1 1,080 (50.35%) Windows
2 592 (27.60%) Windows Server
3 351 (16.36%) Linux
4 335 (15.62%) Windows 10
5 138 (6.43%) Windows Server 2012
6 111 (5.17%) Windows 7
6 111 (5.17%) Windows Server 2016
7 89 (4.15%) Windows Server 2019
8 84 (3.92%) Windows Server 2008
9 79 (3.68%) Android
10 57 (2.66%) Mac OS
11 44 (2.05%) Apple iOS
12 39 (1.82%) Unix
13 29 (1.35%) Windows 8
14 22 (1.03%) Mac OS X
15 20 (0.93%) Windows Server 2003
16 16 (0.75%) CentOS
16 16 (0.75%) Red Hat Enterprise Linux
17 12 (0.56%) Ubuntu
18 10 (0.47%) HPUX
Processes & Methodologies
1 328 (15.29%) Problem-Solving
2 310 (14.45%) ITIL
3 195 (9.09%) Infrastructure Engineering
4 105 (4.90%) DevOps
5 89 (4.15%) Migration
6 83 (3.87%) Agile Software Development
7 75 (3.50%) Time Management
8 73 (3.40%) Incident Management
8 73 (3.40%) Service Delivery
9 68 (3.17%) Service Management
10 60 (2.80%) Asset Management
10 60 (2.80%) Computer Science
10 60 (2.80%) Project Management
11 55 (2.56%) Mentoring
12 53 (2.47%) Continuous Improvement
12 53 (2.47%) Project Delivery
13 47 (2.19%) Analytics
14 46 (2.14%) ITSM
15 44 (2.05%) Root Cause Analysis
16 41 (1.91%) Problem Management
Programming Languages
1 380 (17.72%) SQL
2 184 (8.58%) PowerShell
3 107 (4.99%) Python
4 78 (3.64%) Java
5 72 (3.36%) C#
6 47 (2.19%) JavaScript
7 42 (1.96%) Bash Shell
8 41 (1.91%) PHP
9 31 (1.45%) Perl
10 22 (1.03%) C
10 22 (1.03%) T-SQL
11 13 (0.61%) C++
11 13 (0.61%) Shell Script
12 11 (0.51%) VBScript
13 10 (0.47%) RPG
14 9 (0.42%) RPG IV
15 8 (0.37%) XPath
16 7 (0.33%) Groovy
16 7 (0.33%) Ruby
17 6 (0.28%) VB.NET
Qualifications
1 167 (7.79%) A+ Certification
2 162 (7.55%) Degree
3 140 (6.53%) Microsoft Certification
4 100 (4.66%) Network+ Certification
5 99 (4.62%) Security Cleared
6 97 (4.52%) Cisco Certification
7 89 (4.15%) CompTIA Security+
8 85 (3.96%) CCNA
8 85 (3.96%) Linux+ Certification
8 85 (3.96%) Server+ Certification
9 59 (2.75%) SC Cleared
10 57 (2.66%) MCSA
11 41 (1.91%) MCSE
12 31 (1.45%) Citrix Certification
13 30 (1.40%) MCITP
14 23 (1.07%) ITIL Certification
15 22 (1.03%) CCNP
16 21 (0.98%) DBS Check
17 20 (0.93%) Computer Science Degree
17 20 (0.93%) MCP
Quality Assurance & Compliance
1 160 (7.46%) SLA
2 17 (0.79%) GDPR
3 13 (0.61%) QA
4 10 (0.47%) ISO/IEC 27001
5 5 (0.23%) Cyber Essentials
6 4 (0.19%) HL7
6 4 (0.19%) PCI DSS
7 2 (0.093%) Cyber Essentials PLUS
7 2 (0.093%) PMO
7 2 (0.093%) Sarbanes-Oxley
System Software
1 830 (38.69%) Active Directory
2 263 (12.26%) VMware Infrastructure
3 222 (10.35%) Hyper-V
4 79 (3.68%) vSphere
5 64 (2.98%) XenApp
6 60 (2.80%) XenDesktop
7 54 (2.52%) Virtual Machines
8 53 (2.47%) VMware ESXi
9 34 (1.59%) Virtual Desktop
10 27 (1.26%) Docker
10 27 (1.26%) Virtual Servers
11 14 (0.65%) RHEV
12 13 (0.61%) Citrix Hypervisor
13 12 (0.56%) Terminal Services
14 11 (0.51%) Veritas Cluster Server
14 11 (0.51%) VMware NSX
15 10 (0.47%) NFS
16 9 (0.42%) VMware Server
17 8 (0.37%) KVM
17 8 (0.37%) Microsoft Virtual Server
Systems Management
1 164 (7.65%) SCCM
2 127 (5.92%) Microsoft Intune
3 37 (1.72%) Kubernetes
4 31 (1.45%) Active Directory Federation Services
5 26 (1.21%) Terraform
6 24 (1.12%) Puppet
7 23 (1.07%) Jamf Pro
8 22 (1.03%) Microsoft Clustering
8 22 (1.03%) vCenter Server
9 17 (0.79%) Single Sign-On
10 16 (0.75%) Ansible
10 16 (0.75%) SCOM
11 15 (0.70%) Backup Exec
11 15 (0.70%) WSUS
12 11 (0.51%) NetBackup
13 10 (0.47%) Kibana
14 9 (0.42%) Cisco CUCM
15 8 (0.37%) Cisco UCCX
15 8 (0.37%) Nagios
16 7 (0.33%) AirWatch
Vendors
1 977 (45.55%) Microsoft
2 457 (21.31%) VMware
3 306 (14.27%) Cisco
4 210 (9.79%) Citrix
5 81 (3.78%) Oracle
6 80 (3.73%) Apple
7 66 (3.08%) Veeam
8 60 (2.80%) Meraki
9 59 (2.75%) ServiceNow
10 57 (2.66%) HP
11 40 (1.86%) Google
12 37 (1.72%) Salesforce.com
13 30 (1.40%) Dell
14 29 (1.35%) Sophos
15 28 (1.31%) Juniper
15 28 (1.31%) Red Hat
16 23 (1.07%) McAfee
17 21 (0.98%) Splunk
17 21 (0.98%) Symantec
18 20 (0.93%) IBM