Period
to 27 October 2020

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies during the 6 months to 27 October 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
27 Oct 2020
Same period 2019 Same period 2018
Rank 164 123 131
Rank change year-on-year -41 +8 +9
Permanent jobs requiring a Support Engineer 1,029 3,678 4,225
As % of all permanent jobs advertised in the UK 2.08% 2.71% 2.58%
As % of the Job Titles category 2.19% 2.83% 2.69%
Number of salaries quoted 978 3,173 3,784
Median annual salary £35,000 £32,500 £32,000
Median salary % change year-on-year +7.69% +1.56% +6.67%
10th Percentile £23,750 £22,000 £21,250
90th Percentile £55,375 £52,500 £53,750
UK excluding London median annual salary £32,500 £30,000 £30,000
% change year-on-year +8.33% - +5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 47,009 130,029 156,843
% of permanent IT jobs with a recognized job title 95.00% 95.65% 95.88%
Number of salaries quoted 38,866 103,851 126,202
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.89%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £87,625 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 27 October 2020.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 27 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 976 £35,000 +7.69% 187
UK excluding London -27 714 £32,500 +8.33% 163
London -55 303 £43,500 +24.29% 38
South East -2 300 £35,000 +12.90% 43
North of England -1 141 £32,500 +8.33% 35
South West -23 101 £32,500 +8.33% 15
Yorkshire +46 70 £34,000 +13.33% 17
Midlands -27 68 £29,000 -3.33% 39
Work from Home +9 64 £37,500 +4.17% 29
East of England +44 62 £30,000 - 17
North West -12 55 £32,500 +13.04% 15
West Midlands -14 46 £30,500 -1.61% 25
Scotland +36 29 £32,500 +8.33% 7
East Midlands +2 22 £27,500 -3.51% 14
North East +22 16 £28,500 -8.06% 3
Wales +19 13 £30,120 +9.53% 4
Northern Ireland -21 2 £52,500 +90.91% 3

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 October 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 602 (58.50%) Windows
2 416 (40.43%) Active Directory
3 413 (40.14%) Microsoft
4 381 (37.03%) Office 365
5 298 (28.96%) VMware
6 288 (27.99%) Windows Server
7 267 (25.95%) Azure
8 221 (21.48%) SQL
9 193 (18.76%) Windows 10
10 182 (17.69%) ITIL
11 178 (17.30%) VMware Infrastructure
12 170 (16.52%) Firewall
13 168 (16.33%) Linux
14 157 (15.26%) PowerShell
15 149 (14.48%) Cisco
16 140 (13.61%) Finance
17 137 (13.31%) DNS
18 131 (12.73%) AWS
19 130 (12.63%) Microsoft Office
20 127 (12.34%) Citrix
21 122 (11.86%) Problem-Solving
22 121 (11.76%) TCP/IP
23 115 (11.18%) DHCP
23 115 (11.18%) SQL Server
24 110 (10.69%) MS Exchange
25 106 (10.30%) Windows 7
25 106 (10.30%) Hyper-V
26 104 (10.11%) Infrastructure Engineering
27 92 (8.94%) SharePoint
28 91 (8.84%) SLA

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (10.69%) MS Exchange
2 92 (8.94%) SharePoint
3 67 (6.51%) IIS
4 32 (3.11%) Exchange Server 2010
5 31 (3.01%) Exchange Server 2013
6 30 (2.92%) Skype for Business
7 18 (1.75%) Confluence
8 13 (1.26%) Apache
9 12 (1.17%) Elasticsearch
10 11 (1.07%) Tomcat
11 10 (0.97%) Exchange Server 2007
12 8 (0.78%) Exchange Server 2003
13 7 (0.68%) WebLogic
14 5 (0.49%) WebSphere
15 4 (0.39%) Blackberry Enterprise Server
15 4 (0.39%) CloudStack
15 4 (0.39%) OpenStack
15 4 (0.39%) SharePoint 2013
16 3 (0.29%) ArcGIS
16 3 (0.29%) nginx
Applications
1 130 (12.63%) Microsoft Office
2 22 (2.14%) Microsoft Excel
3 6 (0.58%) Microsoft PowerPoint
4 3 (0.29%) Microsoft Project
5 1 (0.097%) Abaqus
5 1 (0.097%) Adobe Creative Suite
5 1 (0.097%) MS Visio
5 1 (0.097%) Photoshop
5 1 (0.097%) SOLIDWORKS
Business Applications
1 13 (1.26%) NetSuite
2 11 (1.07%) Dynamics CRM
3 3 (0.29%) Dynamics AX
4 2 (0.19%) Endur
5 1 (0.097%) Primavera
5 1 (0.097%) Remedy ITSM
5 1 (0.097%) Shopify
Cloud Services
1 381 (37.03%) Office 365
2 267 (25.95%) Azure
3 131 (12.73%) AWS
4 38 (3.69%) Cloud Computing
4 38 (3.69%) SaaS
5 37 (3.60%) Azure Active Directory
6 20 (1.94%) IaaS
6 20 (1.94%) OneDrive
7 16 (1.55%) GCP
7 16 (1.55%) PaaS
8 14 (1.36%) G Suite
9 11 (1.07%) Mimecast
10 10 (0.97%) Power Platform
11 9 (0.87%) Dynamics 365
12 5 (0.49%) PowerApps
13 3 (0.29%) Amazon EC2
13 3 (0.29%) Google Docs
13 3 (0.29%) Google Drive
13 3 (0.29%) Google Sheets
13 3 (0.29%) Power Automate
Communications & Networking
1 170 (16.52%) Firewall
2 137 (13.31%) DNS
3 121 (11.76%) TCP/IP
4 115 (11.18%) DHCP
5 82 (7.97%) WAN
6 71 (6.90%) VPN
7 69 (6.71%) LAN
8 52 (5.05%) VoIP
9 44 (4.28%) SAN
10 38 (3.69%) Wireless
11 29 (2.82%) VLAN
12 28 (2.72%) Skype
13 27 (2.62%) Wi-Fi
14 25 (2.43%) Network Security
15 24 (2.33%) Internet
16 22 (2.14%) NetScaler
17 20 (1.94%) Remote Desktop
18 16 (1.55%) MPLS
19 15 (1.46%) BGP
20 14 (1.36%) Cisco ASA
Database & Business Intelligence
1 115 (11.18%) SQL Server
2 25 (2.43%) MySQL
3 23 (2.24%) Azure SQL Database
4 16 (1.55%) Amazon RDS
5 10 (0.97%) NoSQL
5 10 (0.97%) PostgreSQL
6 8 (0.78%) SQL Server 2012
7 7 (0.68%) Relational Database
8 6 (0.58%) Power BI
9 5 (0.49%) MongoDB
10 4 (0.39%) Big Data
10 4 (0.39%) Oracle Database
10 4 (0.39%) Oracle Database 11g
10 4 (0.39%) SQL Server 2008
10 4 (0.39%) SQL Server Reporting Services
11 3 (0.29%) Crystal Reports
11 3 (0.29%) SQL Server 2017
12 2 (0.19%) Blockchain
12 2 (0.19%) Informix
12 2 (0.19%) Tableau
Development Applications
1 39 (3.79%) JIRA
2 24 (2.33%) Git (software)
3 14 (1.36%) Jenkins
4 4 (0.39%) Octopus Deploy
4 4 (0.39%) Subversion
4 4 (0.39%) Vagrant
4 4 (0.39%) Visual Studio Team System
5 3 (0.29%) Bitbucket
5 3 (0.29%) Bitbucket Server
6 2 (0.19%) Atlassian Bamboo
7 1 (0.097%) Ant
7 1 (0.097%) Charles Proxy
7 1 (0.097%) Eclipse
7 1 (0.097%) Firebug
7 1 (0.097%) FishEye
7 1 (0.097%) Maven
7 1 (0.097%) SQL Server Management Studio (SSMS)
7 1 (0.097%) TeamCity
7 1 (0.097%) Visual Studio
7 1 (0.097%) Xcode
General
1 140 (13.61%) Finance
2 48 (4.66%) Banking
3 38 (3.69%) Telecoms
4 32 (3.11%) Front Office
5 29 (2.82%) Public Sector
6 27 (2.62%) Investment Banking
6 27 (2.62%) Law
7 24 (2.33%) Manufacturing
8 23 (2.24%) Marketing
9 14 (1.36%) Retail
10 13 (1.26%) Legal
11 12 (1.17%) Electronics
12 8 (0.78%) Financial Institution
12 8 (0.78%) Military
13 7 (0.68%) German Language
14 6 (0.58%) French Language
15 5 (0.49%) Advertising
15 5 (0.49%) Norwegian Language
16 4 (0.39%) Back Office
17 3 (0.29%) Automotive
Libraries, Frameworks & Software Standards
1 51 (4.96%) .NET
2 17 (1.65%) Web Services
3 16 (1.55%) HTML
4 14 (1.36%) CSS
5 11 (1.07%) WebRTC
6 10 (0.97%) Middleware
7 8 (0.78%) XML
7 8 (0.78%) XMPP
8 6 (0.58%) LAMP
9 5 (0.49%) 802.1X
9 5 (0.49%) Elastic Stack
10 4 (0.39%) FIX Protocol
10 4 (0.39%) LDAP
10 4 (0.39%) RESTful
11 3 (0.29%) ASP.NET
11 3 (0.29%) GStreamer
11 3 (0.29%) PostGIS
11 3 (0.29%) React
12 2 (0.19%) LAPP Stack
12 2 (0.19%) Swing
Miscellaneous
1 41 (3.98%) Data Centre
2 39 (3.79%) Analytical Skills
3 36 (3.50%) Hedge funds
4 31 (3.01%) Self-Motivation
5 28 (2.72%) Equities
6 27 (2.62%) Driving Licence
6 27 (2.62%) Fixed Income
7 26 (2.53%) Derivative
7 26 (2.53%) Foreign Exchange (FX)
8 21 (2.04%) Management Information System
9 14 (1.36%) iPhone
9 14 (1.36%) User Experience
10 13 (1.26%) Video Conferencing
11 12 (1.17%) Clustering
11 12 (1.17%) Enterprise Software
12 11 (1.07%) PKI
13 9 (0.87%) Blackberry
13 9 (0.87%) Smartphone
14 7 (0.68%) Blog
14 7 (0.68%) EPoS
Operating Systems
1 602 (58.50%) Windows
2 288 (27.99%) Windows Server
3 193 (18.76%) Windows 10
4 168 (16.33%) Linux
5 106 (10.30%) Windows 7
6 82 (7.97%) Windows Server 2012
7 63 (6.12%) Windows Server 2016
8 49 (4.76%) Unix
8 49 (4.76%) Windows Server 2008
9 41 (3.98%) Windows Server 2019
10 34 (3.30%) Android
11 31 (3.01%) Windows 8
12 21 (2.04%) Red Hat Enterprise Linux
13 16 (1.55%) Mac OS
14 15 (1.46%) Apple iOS
15 13 (1.26%) Ubuntu
15 13 (1.26%) Windows Server 2003
16 12 (1.17%) Mac OS X
17 11 (1.07%) Windows XP
18 7 (0.68%) CentOS
Processes & Methodologies
1 182 (17.69%) ITIL
2 122 (11.86%) Problem-Solving
3 104 (10.11%) Infrastructure Engineering
4 51 (4.96%) Agile Software Development
5 47 (4.57%) Asset Management
6 44 (4.28%) DevOps
7 39 (3.79%) Migration
8 37 (3.60%) Computer Science
9 36 (3.50%) Service Delivery
10 34 (3.30%) Analytics
11 30 (2.92%) Artificial Intelligence
12 28 (2.72%) Incident Management
12 28 (2.72%) Machine Learning
13 27 (2.62%) Investment Management
14 25 (2.43%) Fintech
14 25 (2.43%) Root Cause Analysis
15 24 (2.33%) Problem Management
15 24 (2.33%) Service Management
16 23 (2.24%) Business Intelligence
17 22 (2.14%) ITSM
Programming Languages
1 221 (21.48%) SQL
2 157 (15.26%) PowerShell
3 72 (7.00%) Python
4 55 (5.34%) C#
5 36 (3.50%) JavaScript
6 34 (3.30%) C
7 30 (2.92%) Bash Shell
8 24 (2.33%) T-SQL
9 23 (2.24%) Java
10 19 (1.85%) Shell Script
11 17 (1.65%) PHP
12 14 (1.36%) Perl
13 9 (0.87%) C++
14 6 (0.58%) Ruby
14 6 (0.58%) VBScript
15 3 (0.29%) VB
16 2 (0.19%) DataFlex
16 2 (0.19%) Groovy
16 2 (0.19%) MATLAB
16 2 (0.19%) VBA
Qualifications
1 77 (7.48%) Degree
1 77 (7.48%) Security Cleared
2 70 (6.80%) Microsoft Certification
3 66 (6.41%) SC Cleared
4 59 (5.73%) Cisco Certification
5 53 (5.15%) CCNA
6 42 (4.08%) MCSA
7 29 (2.82%) ITIL Certification
7 29 (2.82%) MCSE
8 25 (2.43%) MCP
9 22 (2.14%) CCNP
10 19 (1.85%) VMware Certified Professional (VCP)
11 18 (1.75%) Computer Science Degree
12 15 (1.46%) DV Cleared
13 11 (1.07%) DBS Check
14 10 (0.97%) MCITP
15 9 (0.87%) A+ Certification
16 5 (0.49%) AWS Certification
16 5 (0.49%) MCDST
16 5 (0.49%) VCAP
Quality Assurance & Compliance
1 91 (8.84%) SLA
2 8 (0.78%) ISO/IEC 27001
3 4 (0.39%) GDPR
3 4 (0.39%) QA
4 3 (0.29%) PCI DSS
5 2 (0.19%) ISO 9000
System Software
1 416 (40.43%) Active Directory
2 178 (17.30%) VMware Infrastructure
3 106 (10.30%) Hyper-V
4 39 (3.79%) vSphere
5 30 (2.92%) VMware ESXi
6 26 (2.53%) XenApp
7 16 (1.55%) XenDesktop
8 13 (1.26%) Citrix Hypervisor
8 13 (1.26%) Docker
9 12 (1.17%) Virtual Servers
10 11 (1.07%) Terminal Server
10 11 (1.07%) Virtual Machines
11 9 (0.87%) Microsoft Virtual Server
12 8 (0.78%) Firmware
13 7 (0.68%) Virtual Desktop
14 5 (0.49%) BitLocker
15 4 (0.39%) KVM
15 4 (0.39%) Oracle RAC
16 3 (0.29%) vCloud
16 3 (0.29%) VMware Workstation
Systems Management
1 75 (7.29%) SCCM
2 32 (3.11%) Microsoft Intune
3 20 (1.94%) Ansible
4 19 (1.85%) Terraform
5 18 (1.75%) Backup Exec
6 16 (1.55%) SCOM
7 15 (1.46%) Cisco CUCM
7 15 (1.46%) WSUS
8 14 (1.36%) FortiGate
9 11 (1.07%) Single Sign-On
10 8 (0.78%) Puppet
11 7 (0.68%) Packer
11 7 (0.68%) vCenter Server
12 6 (0.58%) Cisco Prime
12 6 (0.58%) Grafana
12 6 (0.58%) Kubernetes
13 5 (0.49%) Nagios
13 5 (0.49%) Opscode Chef
13 5 (0.49%) Rsyslog
13 5 (0.49%) XenMobile
Vendors
1 413 (40.14%) Microsoft
2 298 (28.96%) VMware
3 149 (14.48%) Cisco
4 127 (12.34%) Citrix
5 50 (4.86%) HP
6 42 (4.08%) Veeam
7 40 (3.89%) Dell
8 32 (3.11%) SolarWinds
9 30 (2.92%) Apple
10 27 (2.62%) Oracle
11 26 (2.53%) ServiceNow
12 23 (2.24%) Juniper
13 22 (2.14%) Google
13 22 (2.14%) NetApp
14 21 (2.04%) Red Hat
14 21 (2.04%) Sophos
15 17 (1.65%) Salesforce.com
16 14 (1.36%) SAP
17 13 (1.26%) Asigra
17 13 (1.26%) Symantec