Period
to 22 January 2021

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 22 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
22 Jan 2021
Same period 2020 Same period 2019
Rank 158 112 130
Rank change year-on-year -46 +18 +6
Permanent jobs requiring a Support Engineer 1,328 3,503 4,027
As % of all permanent jobs advertised in the UK 2.07% 2.78% 2.65%
As % of the Job Titles category 2.18% 2.91% 2.76%
Number of salaries quoted 1,232 3,066 3,575
Median annual salary £32,500 £32,000 £32,500
Median salary % change year-on-year +1.56% -1.54% +3.17%
10th Percentile £21,955 £22,000 £22,000
90th Percentile £55,000 £51,500 £55,000
UK excluding London median annual salary £30,120 £30,000 £30,000
% change year-on-year +0.40% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 60,915 120,517 145,694
% of permanent IT jobs with a recognized job title 95.12% 95.58% 95.95%
Number of salaries quoted 49,425 97,597 117,937
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 22 January 2021.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 22 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 1,262 £33,000 +3.13% 193
UK excluding London -22 940 £30,120 +0.40% 166
South East -8 361 £31,750 +5.83% 52
London -75 352 £40,000 +14.29% 36
North of England -7 192 £30,000 - 47
South West -31 143 £28,500 -5.00% 25
Midlands -10 123 £30,500 +2.95% 21
Work from Home -22 100 £35,000 - 21
Yorkshire +5 89 £30,500 +4.27% 21
West Midlands -14 79 £30,500 +1.67% 12
East of England +28 78 £32,000 +6.67% 11
North West -30 78 £30,000 -7.69% 24
East Midlands +7 42 £30,000 +9.09% 9
North East +25 25 £27,500 -21.43% 2
Scotland 0 23 £28,500 -5.00% 7
Wales +15 18 £27,500 -12.00% 3
Northern Ireland -2 2 £52,500 +82.61% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 734 (55.27%) Windows
2 549 (41.34%) Microsoft
3 540 (40.66%) Active Directory
4 491 (36.97%) Office 365
5 358 (26.96%) Windows Server
6 346 (26.05%) Azure
7 313 (23.57%) VMware
8 304 (22.89%) SQL
9 232 (17.47%) Windows 10
10 217 (16.34%) Firewall
11 206 (15.51%) VMware Infrastructure
12 195 (14.68%) Cisco
13 190 (14.31%) DNS
14 178 (13.40%) ITIL
15 176 (13.25%) Linux
16 162 (12.20%) Finance
17 160 (12.05%) TCP/IP
18 158 (11.90%) MS Exchange
19 157 (11.82%) PowerShell
20 154 (11.60%) DHCP
21 153 (11.52%) Problem-Solving
22 151 (11.37%) Microsoft Office
23 147 (11.07%) AWS
24 146 (10.99%) Hyper-V
24 146 (10.99%) Citrix
25 139 (10.47%) WAN
26 130 (9.79%) SQL Server
27 123 (9.26%) LAN
28 122 (9.19%) Windows 7
29 109 (8.21%) VPN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (11.90%) MS Exchange
2 105 (7.91%) SharePoint
3 74 (5.57%) IIS
4 38 (2.86%) Exchange Server 2013
5 30 (2.26%) Exchange Server 2010
5 30 (2.26%) Skype for Business
6 22 (1.66%) Exchange Server 2007
7 21 (1.58%) Confluence
8 15 (1.13%) Elasticsearch
9 12 (0.90%) Exchange Server 2003
10 9 (0.68%) Tomcat
11 8 (0.60%) WordPress
12 7 (0.53%) WebLogic
13 5 (0.38%) Apache
14 4 (0.30%) ArcGIS
14 4 (0.30%) Blackberry Enterprise Server
14 4 (0.30%) WebSphere
15 3 (0.23%) SharePoint 2013
16 2 (0.15%) IBM Notes
16 2 (0.15%) nginx
Applications
1 151 (11.37%) Microsoft Office
2 31 (2.33%) Microsoft Excel
3 8 (0.60%) Microsoft PowerPoint
4 2 (0.15%) MS Visio
5 1 (0.075%) Adobe Creative Suite
5 1 (0.075%) Photoshop
5 1 (0.075%) Quicktime
5 1 (0.075%) SOLIDWORKS
Business Applications
1 8 (0.60%) NetSuite
2 6 (0.45%) Dynamics AX
2 6 (0.45%) Dynamics CRM
3 3 (0.23%) Eikon
4 2 (0.15%) Endur
4 2 (0.15%) Workfront
5 1 (0.075%) iTrent
5 1 (0.075%) Remedy ITSM
5 1 (0.075%) Shopify
5 1 (0.075%) Temenos T24
Cloud Services
1 491 (36.97%) Office 365
2 346 (26.05%) Azure
3 147 (11.07%) AWS
4 42 (3.16%) SaaS
5 41 (3.09%) Azure Active Directory
6 37 (2.79%) Cloud Computing
7 27 (2.03%) IaaS
8 24 (1.81%) Power Platform
9 23 (1.73%) OneDrive
10 18 (1.36%) Mimecast
11 15 (1.13%) G Suite
12 14 (1.05%) PaaS
12 14 (1.05%) PowerApps
13 9 (0.68%) GCP
14 6 (0.45%) AWS CloudFormation
14 6 (0.45%) Dynamics 365
15 5 (0.38%) Power Automate
16 3 (0.23%) Google Docs
16 3 (0.23%) Google Drive
16 3 (0.23%) Google Sheets
Communications & Networking
1 217 (16.34%) Firewall
2 190 (14.31%) DNS
3 160 (12.05%) TCP/IP
4 154 (11.60%) DHCP
5 139 (10.47%) WAN
6 123 (9.26%) LAN
7 109 (8.21%) VPN
8 82 (6.17%) VoIP
9 57 (4.29%) VLAN
10 51 (3.84%) SAN
11 44 (3.31%) Wireless
12 33 (2.48%) Wi-Fi
13 30 (2.26%) Internet
14 29 (2.18%) NetScaler
14 29 (2.18%) Network Security
14 29 (2.18%) Skype
15 26 (1.96%) MPLS
16 25 (1.88%) Remote Desktop
17 19 (1.43%) BGP
18 17 (1.28%) Cisco IOS
Database & Business Intelligence
1 130 (9.79%) SQL Server
2 29 (2.18%) Azure SQL Database
2 29 (2.18%) MySQL
3 19 (1.43%) Amazon RDS
4 12 (0.90%) NoSQL
5 11 (0.83%) Power BI
6 10 (0.75%) PostgreSQL
6 10 (0.75%) SQL Server Reporting Services
7 6 (0.45%) Oracle Database
8 5 (0.38%) Relational Database
8 5 (0.38%) SQL Server 2008
9 4 (0.30%) Big Data
9 4 (0.30%) Crystal Reports
9 4 (0.30%) Oracle Database 11g
10 3 (0.23%) SQL Server 2012
11 2 (0.15%) Blockchain
11 2 (0.15%) DB2
12 1 (0.075%) Data Warehouse
12 1 (0.075%) FileMaker
12 1 (0.075%) GIS
Development Applications
1 52 (3.92%) JIRA
2 17 (1.28%) Git (software)
3 9 (0.68%) Jenkins
4 5 (0.38%) Subversion
5 4 (0.30%) Team Foundation Server
5 4 (0.30%) Visual Studio Team System
6 2 (0.15%) Atlassian Bamboo
6 2 (0.15%) Bitbucket
6 2 (0.15%) JMeter
6 2 (0.15%) SoapUI
7 1 (0.075%) Ant
7 1 (0.075%) Eclipse
7 1 (0.075%) FishEye
7 1 (0.075%) GitLab
7 1 (0.075%) JIRA Agile
7 1 (0.075%) Maven
7 1 (0.075%) MSI
7 1 (0.075%) Octopus Deploy
7 1 (0.075%) TestDirector
7 1 (0.075%) Vagrant
General
1 162 (12.20%) Finance
2 55 (4.14%) Banking
3 48 (3.61%) Telecoms
4 36 (2.71%) Multimedia
5 32 (2.41%) Front Office
5 32 (2.41%) Public Sector
6 31 (2.33%) Law
7 28 (2.11%) Marketing
8 25 (1.88%) Investment Banking
9 23 (1.73%) Manufacturing
10 18 (1.36%) Legal
11 14 (1.05%) Electronics
12 13 (0.98%) Retail
13 10 (0.75%) German Language
14 7 (0.53%) Games
15 5 (0.38%) Automotive
15 5 (0.38%) French Language
16 4 (0.30%) Advertising
16 4 (0.30%) Financial Institution
16 4 (0.30%) Military
Libraries, Frameworks & Software Standards
1 64 (4.82%) .NET
2 18 (1.36%) Web Services
3 15 (1.13%) HTML
4 10 (0.75%) CSS
4 10 (0.75%) Middleware
5 8 (0.60%) XML
6 7 (0.53%) RESTful
6 7 (0.53%) WebRTC
7 6 (0.45%) COM
8 5 (0.38%) Elastic Stack
8 5 (0.38%) FIX Protocol
8 5 (0.38%) Vue.js
8 5 (0.38%) XMPP
9 3 (0.23%) JSON
9 3 (0.23%) LDAP
9 3 (0.23%) PostGIS
10 2 (0.15%) Java SE
10 2 (0.15%) LAMP
10 2 (0.15%) Swing
10 2 (0.15%) XML Messaging
Miscellaneous
1 59 (4.44%) Analytical Skills
2 51 (3.84%) Self-Motivation
3 48 (3.61%) Data Centre
4 47 (3.54%) Driving Licence
5 45 (3.39%) Hedge funds
6 30 (2.26%) Equities
7 28 (2.11%) Fixed Income
7 28 (2.11%) Management Information System
8 26 (1.96%) Derivative
8 26 (1.96%) Foreign Exchange (FX)
9 22 (1.66%) Clustering
10 20 (1.51%) User Experience
11 19 (1.43%) Replication
12 13 (0.98%) Smartphone
13 11 (0.83%) Client/Server
14 10 (0.75%) iPhone
14 10 (0.75%) Video Conferencing
15 9 (0.68%) EPoS
16 8 (0.60%) PKI
17 7 (0.53%) Blackberry
Operating Systems
1 734 (55.27%) Windows
2 358 (26.96%) Windows Server
3 232 (17.47%) Windows 10
4 176 (13.25%) Linux
5 122 (9.19%) Windows 7
6 106 (7.98%) Windows Server 2012
7 74 (5.57%) Windows Server 2016
8 64 (4.82%) Windows Server 2008
9 46 (3.46%) Windows Server 2019
10 45 (3.39%) Unix
11 35 (2.64%) Android
12 33 (2.48%) Windows 8
13 28 (2.11%) Mac OS
14 16 (1.20%) Windows Server 2003
15 14 (1.05%) Mac OS X
16 12 (0.90%) Red Hat Enterprise Linux
17 11 (0.83%) Windows XP
18 9 (0.68%) Apple iOS
18 9 (0.68%) Ubuntu
19 7 (0.53%) CentOS
Processes & Methodologies
1 178 (13.40%) ITIL
2 153 (11.52%) Problem-Solving
3 96 (7.23%) Infrastructure Engineering
4 55 (4.14%) Agile Software Development
4 55 (4.14%) DevOps
5 52 (3.92%) Migration
6 47 (3.54%) Asset Management
7 45 (3.39%) Service Delivery
8 39 (2.94%) Analytics
9 36 (2.71%) Computer Science
10 35 (2.64%) Fintech
11 34 (2.56%) Business Intelligence
12 33 (2.48%) Incident Management
13 30 (2.26%) Mentoring
14 28 (2.11%) Artificial Intelligence
14 28 (2.11%) Continuous Improvement
14 28 (2.11%) Machine Learning
15 26 (1.96%) CRM
15 26 (1.96%) Investment Management
16 25 (1.88%) Problem Management
Programming Languages
1 304 (22.89%) SQL
2 157 (11.82%) PowerShell
3 84 (6.33%) C#
4 76 (5.72%) Python
5 34 (2.56%) C
6 31 (2.33%) Java
7 30 (2.26%) Bash Shell
8 27 (2.03%) JavaScript
9 26 (1.96%) T-SQL
10 15 (1.13%) Shell Script
11 14 (1.05%) Perl
11 14 (1.05%) Ruby
11 14 (1.05%) VBA
12 12 (0.90%) PHP
13 4 (0.30%) C++
14 2 (0.15%) DataFlex
14 2 (0.15%) Go
14 2 (0.15%) Korn
14 2 (0.15%) RPG
14 2 (0.15%) RPG IV
Qualifications
1 87 (6.55%) Degree
2 73 (5.50%) Microsoft Certification
2 73 (5.50%) Security Cleared
3 69 (5.20%) Cisco Certification
4 60 (4.52%) CCNA
5 56 (4.22%) A+ Certification
6 47 (3.54%) SC Cleared
7 35 (2.64%) MCSA
8 28 (2.11%) MCSE
9 27 (2.03%) CCNP
10 26 (1.96%) ITIL Certification
11 21 (1.58%) MCP
12 20 (1.51%) Network+ Certification
13 19 (1.43%) DBS Check
13 19 (1.43%) DV Cleared
14 15 (1.13%) CompTIA Security+
14 15 (1.13%) Linux+ Certification
14 15 (1.13%) Server+ Certification
15 9 (0.68%) MCITP
15 9 (0.68%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 102 (7.68%) SLA
2 12 (0.90%) ISO/IEC 27001
3 9 (0.68%) QA
4 3 (0.23%) GDPR
5 2 (0.15%) Cyber Essentials
5 2 (0.15%) Cyber Essentials PLUS
5 2 (0.15%) ISO 9001
5 2 (0.15%) PCI DSS
6 1 (0.075%) HIPAA
6 1 (0.075%) ISO 26262
6 1 (0.075%) ISO 9000
System Software
1 540 (40.66%) Active Directory
2 206 (15.51%) VMware Infrastructure
3 146 (10.99%) Hyper-V
4 41 (3.09%) VMware ESXi
5 36 (2.71%) XenApp
6 28 (2.11%) vSphere
7 27 (2.03%) XenDesktop
8 20 (1.51%) Virtual Machines
9 17 (1.28%) Docker
10 12 (0.90%) Virtual Servers
11 11 (0.83%) Citrix Hypervisor
12 9 (0.68%) VMware Workstation
13 5 (0.38%) KVM
14 4 (0.30%) Microsoft Virtual Server
14 4 (0.30%) Oracle RAC
14 4 (0.30%) Virtual Desktop
15 3 (0.23%) BitLocker
15 3 (0.23%) Terminal Server
16 2 (0.15%) pfSense
16 2 (0.15%) Terminal Services
Systems Management
1 105 (7.91%) SCCM
2 39 (2.94%) Microsoft Intune
3 22 (1.66%) Ansible
4 21 (1.58%) Terraform
5 20 (1.51%) SCOM
6 17 (1.28%) Backup Exec
6 17 (1.28%) WSUS
7 14 (1.05%) Kubernetes
8 12 (0.90%) vCenter Server
9 11 (0.83%) NetBackup
9 11 (0.83%) Opscode Chef
10 10 (0.75%) Cisco CUCM
11 8 (0.60%) Puppet
11 8 (0.60%) XenMobile
12 7 (0.53%) FortiGate
13 6 (0.45%) Microsoft Clustering
13 6 (0.45%) SCSM
14 5 (0.38%) Data Guard
14 5 (0.38%) ITRS Geneos
14 5 (0.38%) Oracle Enterprise Manager
Vendors
1 549 (41.34%) Microsoft
2 313 (23.57%) VMware
3 195 (14.68%) Cisco
4 146 (10.99%) Citrix
5 65 (4.89%) HP
6 54 (4.07%) Veeam
7 53 (3.99%) Apple
8 40 (3.01%) Oracle
9 37 (2.79%) Dell
10 28 (2.11%) Symantec
11 27 (2.03%) Sophos
12 25 (1.88%) ServiceNow
13 21 (1.58%) NetApp
14 20 (1.51%) SolarWinds
14 20 (1.51%) SonicWALL
15 18 (1.36%) Fortinet
15 18 (1.36%) SAP
16 17 (1.28%) Bloomberg
16 17 (1.28%) CheckPoint
16 17 (1.28%) Red Hat