Period
to 19 November 2017

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 134 110 122
Rank change year-on-year -24 +12 -21
Permanent jobs requiring a Support Engineer 4463 5181 5639
As % of all permanent IT jobs advertised in the UK 2.50% 2.75% 2.58%
As % of the Job Titles category 2.61% 2.85% 2.67%
Number of salaries quoted 4031 4750 5051
UK median annual salary £30,000 £32,000 £30,000
Median salary % change year-on-year -6.25% +6.67% -3.23%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £50,000 £52,500 £47,500
UK excluding London median annual salary £28,500 £30,000 £30,000
% change year-on-year -5.00% - +1.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 19 November 2017.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 4241 £30,500 -6.15% 254
UK excluding London -16 2991 £28,500 -5.00% 184
London -14 1398 £35,000 - 75
South East -23 1112 £30,000 -7.69% 52
North of England +2 597 £27,500 -8.33% 42
East of England +28 452 £27,500 -8.33% 30
South West -21 352 £27,500 -1.79% 26
North West +14 348 £26,250 -15.32% 28
Midlands -13 342 £29,000 -1.69% 29
Yorkshire +23 237 £27,500 -8.33% 11
West Midlands -5 203 £30,000 +3.45% 14
East Midlands -7 139 £27,750 -10.48% 15
Wales +17 92 £30,250 +16.35% 5
Scotland -41 44 £24,250 -30.71% 1
North East -49 13 £27,500 -32.10% 3
Northern Ireland -25 9 £24,500 -18.33%

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Engineer in the job title.

1 2962 (66.37%) Windows
2 2076 (46.52%) Active Directory
3 1877 (42.06%) Microsoft
4 1485 (33.27%) Windows Server
5 1179 (26.42%) VMware
6 1082 (24.24%) Office 365
7 910 (20.39%) ITIL
8 887 (19.87%) MS Exchange
9 864 (19.36%) Windows Server 2012
10 857 (19.20%) Cisco
11 833 (18.66%) Linux
12 830 (18.60%) Windows 7
13 826 (18.51%) Microsoft Office
14 819 (18.35%) SQL
15 803 (17.99%) Firewall
16 783 (17.54%) Windows Server 2008
17 689 (15.44%) Windows 10
18 676 (15.15%) DNS
19 634 (14.21%) VMware Infrastructure
20 633 (14.18%) TCP/IP
21 611 (13.69%) Hyper-V
22 603 (13.51%) Citrix
23 576 (12.91%) Finance
24 567 (12.70%) Microsoft Certification
25 542 (12.14%) SQL Server
26 509 (11.40%) DHCP
27 501 (11.23%) WAN
28 496 (11.11%) LAN
29 458 (10.26%) Cisco Certification
30 419 (9.39%) SLA

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 887 (19.87%) MS Exchange
2 372 (8.34%) Exchange Server 2010
3 230 (5.15%) SharePoint
4 219 (4.91%) Exchange Server 2013
5 201 (4.50%) IIS
6 165 (3.70%) Skype for Business
7 114 (2.55%) Apache
8 105 (2.35%) Exchange Server 2007
9 71 (1.59%) Tomcat
10 62 (1.39%) Exchange Server 2003
11 44 (0.99%) WebLogic
12 39 (0.87%) OpenStack
13 33 (0.74%) JBoss
14 31 (0.69%) SharePoint 2013
15 30 (0.67%) CMS
15 30 (0.67%) WebSphere
16 28 (0.63%) Blackberry Enterprise Server
17 26 (0.58%) Confluence
18 25 (0.56%) Elasticsearch
19 19 (0.43%) WordPress
Applications
1 826 (18.51%) Microsoft Office
2 87 (1.95%) Microsoft Excel
3 41 (0.92%) Microsoft PowerPoint
4 30 (0.67%) MS Visio
5 5 (0.11%) Maya
5 5 (0.11%) Photoshop
6 3 (0.067%) AutoCAD
6 3 (0.067%) Houdini
6 3 (0.067%) NUKE
6 3 (0.067%) SOLIDWORKS
7 2 (0.045%) Acrobat
7 2 (0.045%) Adobe Illustrator
7 2 (0.045%) HipChat
7 2 (0.045%) Microsoft Project
7 2 (0.045%) Vectorworks
7 2 (0.045%) Windchill
8 1 (0.022%) Adobe Creative Suite
8 1 (0.022%) CATIA
8 1 (0.022%) InfoPath
8 1 (0.022%) Spreadsheet
Business Applications
1 19 (0.43%) Remedy ITSM
2 16 (0.36%) Dynamics CRM
3 8 (0.18%) Dynamics NAV
4 7 (0.16%) NetSuite
4 7 (0.16%) Unit4 Business World
5 6 (0.13%) Eikon
5 6 (0.13%) MetaTrader
6 5 (0.11%) iTrent
7 4 (0.090%) Oracle EBS
7 4 (0.090%) SAP Business One
8 3 (0.067%) Epicor Vantage
8 3 (0.067%) Oracle Applications
9 2 (0.045%) Dynamics AX
9 2 (0.045%) Magento
9 2 (0.045%) Maximo
9 2 (0.045%) Oracle CRM
9 2 (0.045%) SDL Web 8
9 2 (0.045%) Summit
9 2 (0.045%) Temenos T24
9 2 (0.045%) WebTrends
Cloud Services
1 1082 (24.24%) Office 365
2 385 (8.63%) Microsoft Azure
3 233 (5.22%) Amazon AWS
4 76 (1.70%) SaaS
5 53 (1.19%) Mimecast
6 44 (0.99%) G Suite
7 28 (0.63%) PaaS
8 27 (0.60%) Azure Active Directory
8 27 (0.60%) OneDrive
9 21 (0.47%) Cloud Computing
10 18 (0.40%) IaaS
10 18 (0.40%) Slack
11 14 (0.31%) Virtual Private Cloud
12 13 (0.29%) Amazon CloudWatch
12 13 (0.29%) AWS CloudFormation
13 10 (0.22%) Amazon EC2
14 7 (0.16%) Trello
15 6 (0.13%) Adobe Creative Cloud
16 5 (0.11%) Amazon S3
17 4 (0.090%) Dynamics 365
Communications & Networking
1 803 (17.99%) Firewall
2 676 (15.15%) DNS
3 633 (14.18%) TCP/IP
4 509 (11.40%) DHCP
5 501 (11.23%) WAN
6 496 (11.11%) LAN
7 376 (8.42%) VPN
8 318 (7.13%) SAN
9 278 (6.23%) VoIP
10 216 (4.84%) VLAN
11 190 (4.26%) Internet
12 168 (3.76%) Wireless
13 137 (3.07%) MPLS
14 134 (3.00%) Skype
15 106 (2.38%) Wi-Fi
16 81 (1.81%) Remote Desktop
17 80 (1.79%) Network Security
18 72 (1.61%) BGP
18 72 (1.61%) Cisco ASA
19 70 (1.57%) Unified Communications
Database & Business Intelligence
1 542 (12.14%) SQL Server
2 158 (3.54%) MySQL
3 69 (1.55%) Relational Database
4 51 (1.14%) SQL Server 2008
5 44 (0.99%) Oracle Database
6 41 (0.92%) SQL Server 2012
7 40 (0.90%) SQL Server 2014
8 28 (0.63%) PostgreSQL
9 24 (0.54%) Big Data
10 22 (0.49%) Amazon RDS
10 22 (0.49%) SQL Server 2005
11 18 (0.40%) Crystal Reports
12 14 (0.31%) SQL Server Reporting Services
13 13 (0.29%) MongoDB
13 13 (0.29%) RDBMS
14 10 (0.22%) DB2
14 10 (0.22%) GIS
14 10 (0.22%) SQL Server Integration Services
15 9 (0.20%) Apache Cassandra
16 8 (0.18%) MariaDB
Development Applications
1 49 (1.10%) JIRA
2 38 (0.85%) Visual Studio
3 35 (0.78%) Git (software)
4 27 (0.60%) Team Foundation Server
5 25 (0.56%) Jenkins
6 21 (0.47%) MSI
7 16 (0.36%) Maven
7 16 (0.36%) TeamCity
8 14 (0.31%) LINQPad
9 11 (0.25%) Atlassian Bamboo
10 10 (0.22%) Octopus Deploy
11 9 (0.20%) Selenium
11 9 (0.20%) Subversion
12 8 (0.18%) Hudson
13 7 (0.16%) Eclipse
13 7 (0.16%) IntelliJ
13 7 (0.16%) MSBuild
14 6 (0.13%) SoapUI
15 5 (0.11%) Ant
16 4 (0.090%) Oracle Forms
General
1 576 (12.91%) Finance
2 261 (5.85%) Telecoms
3 155 (3.47%) Banking
4 134 (3.00%) Manufacturing
5 84 (1.88%) Marketing
6 78 (1.75%) Advertising
7 75 (1.68%) Retail
8 71 (1.59%) Electronics
9 45 (1.01%) Law
10 40 (0.90%) Front Office
11 38 (0.85%) Legal
12 35 (0.78%) Games
13 28 (0.63%) Financial Institution
14 23 (0.52%) Investment Banking
14 23 (0.52%) Publishing
15 21 (0.47%) French Language
16 19 (0.43%) German Language
17 16 (0.36%) Italian Language
18 12 (0.27%) Back Office
19 11 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 162 (3.63%) .NET
2 108 (2.42%) HTML
3 107 (2.40%) Web Services
4 67 (1.50%) CSS
5 54 (1.21%) XML
6 44 (0.99%) J2EE
7 38 (0.85%) Middleware
8 36 (0.81%) FIX Protocol
9 34 (0.76%) ASP.NET
10 27 (0.60%) Software Packaging
11 23 (0.52%) AngularJS
11 23 (0.52%) LAMP
12 19 (0.43%) MSMQ
13 17 (0.38%) .NET Framework
13 17 (0.38%) Ajax
13 17 (0.38%) HTML5
13 17 (0.38%) jQuery
14 16 (0.36%) SOAP
15 15 (0.34%) LINQ
15 15 (0.34%) Spring
Miscellaneous
1 253 (5.67%) Analytical Skills
2 249 (5.58%) Data Centre
3 169 (3.79%) Driving Licence
4 152 (3.41%) Computer Science
5 91 (2.04%) Blackberry
6 89 (1.99%) Management Information System
7 79 (1.77%) Clustering
8 66 (1.48%) Video Conferencing
9 62 (1.39%) iPad
10 60 (1.34%) Fintech
11 51 (1.14%) Hedge funds
12 49 (1.10%) Fat Client
12 49 (1.10%) Thin Client
13 43 (0.96%) iPhone
14 41 (0.92%) Replication
15 38 (0.85%) Client/Server
16 36 (0.81%) Enterprise Software
17 33 (0.74%) Linux Command Line
18 30 (0.67%) Public Cloud
19 28 (0.63%) Private Cloud
Operating Systems
1 2962 (66.37%) Windows
2 1485 (33.27%) Windows Server
3 864 (19.36%) Windows Server 2012
4 833 (18.66%) Linux
5 830 (18.60%) Windows 7
6 783 (17.54%) Windows Server 2008
7 689 (15.44%) Windows 10
8 401 (8.98%) Windows 8
9 238 (5.33%) Unix
10 206 (4.62%) Windows Server 2003
11 157 (3.52%) Mac OS X
12 155 (3.47%) Windows XP
13 107 (2.40%) Android
14 80 (1.79%) Apple iOS
15 73 (1.64%) Red Hat Enterprise Linux
16 60 (1.34%) Mac OS
17 51 (1.14%) CentOS
18 31 (0.69%) Ubuntu
19 27 (0.60%) Solaris
20 26 (0.58%) Windows Vista
Processes & Methodologies
1 910 (20.39%) ITIL
2 200 (4.48%) Problem Management
3 194 (4.35%) Root Cause Analysis
4 189 (4.23%) Service Management
5 178 (3.99%) Mentoring
6 173 (3.88%) DevOps
7 165 (3.70%) Change Management
8 160 (3.59%) Service Delivery
9 146 (3.27%) Agile Software Development
10 123 (2.76%) Continuous Improvement
11 121 (2.71%) Time Management
12 116 (2.60%) Incident Management
13 110 (2.46%) CRM
14 95 (2.13%) Disaster Recovery
15 92 (2.06%) Project Management
16 91 (2.04%) ITSM
17 87 (1.95%) Migration
18 85 (1.90%) Configuration Management
19 81 (1.81%) ITIL V3
20 80 (1.79%) Asset Management
Programming Languages
1 819 (18.35%) SQL
2 319 (7.15%) PowerShell
3 258 (5.78%) Java
4 231 (5.18%) Python
5 164 (3.67%) C#
6 137 (3.07%) JavaScript
7 134 (3.00%) Shell Script
8 130 (2.91%) Perl
9 116 (2.60%) Bash Shell
10 77 (1.73%) PHP
11 69 (1.55%) C++
12 56 (1.25%) T-SQL
13 50 (1.12%) Ruby
14 45 (1.01%) C
15 36 (0.81%) VBScript
16 31 (0.69%) PL/SQL
16 31 (0.69%) VB
17 7 (0.16%) Groovy
17 7 (0.16%) VBA
18 4 (0.090%) Korn
Qualifications
1 567 (12.70%) Microsoft Certification
2 458 (10.26%) Cisco Certification
3 375 (8.40%) Degree
4 358 (8.02%) MCSE
5 333 (7.46%) CCNA
6 246 (5.51%) MCSA
7 209 (4.68%) MCP
8 183 (4.10%) CCNP
9 158 (3.54%) Security Cleared
10 118 (2.64%) SC Cleared
11 75 (1.68%) MCITP
11 75 (1.68%) VMware Certified Professional (VCP)
12 72 (1.61%) Computer Science Degree
13 61 (1.37%) ITIL Certification
14 39 (0.87%) A+ Certification
15 38 (0.85%) JNCIP
16 36 (0.81%) Citrix Certification
17 33 (0.74%) CCIE
18 29 (0.65%) MCTS
19 28 (0.63%) HND
Quality Assurance & Compliance
1 419 (9.39%) SLA
2 44 (0.99%) QA
3 35 (0.78%) ISO/IEC 27001
4 17 (0.38%) ISO/IEC 20000
4 17 (0.38%) PCI DSS
5 6 (0.13%) ISO 9001
6 4 (0.090%) SAS 70
7 3 (0.067%) GDPR
8 2 (0.045%) Data Quality
8 2 (0.045%) EMIR
8 2 (0.045%) MiFID
8 2 (0.045%) Sarbanes-Oxley
9 1 (0.022%) COBIT
9 1 (0.022%) Cyber Essentials
9 1 (0.022%) Def Stans
9 1 (0.022%) HL7
9 1 (0.022%) SEPA
System Software
1 2076 (46.52%) Active Directory
2 634 (14.21%) VMware Infrastructure
3 611 (13.69%) Hyper-V
4 172 (3.85%) XenApp
5 147 (3.29%) vSphere
6 107 (2.40%) VMware ESXi
7 94 (2.11%) XenDesktop
8 79 (1.77%) Virtual Machines
9 77 (1.73%) Terminal Services
10 45 (1.01%) Docker
10 45 (1.01%) Virtual Servers
11 35 (0.78%) VirtualBox
12 30 (0.67%) Microsoft App-V
13 29 (0.65%) XenServer
14 20 (0.45%) VMware Workstation
15 18 (0.40%) Virtual Desktop
16 17 (0.38%) Microsoft Virtual Server
17 16 (0.36%) KVM
17 16 (0.36%) NFS
18 15 (0.34%) Terminal Server
Systems Management
1 344 (7.71%) SCCM
2 119 (2.67%) Backup Exec
3 72 (1.61%) WSUS
4 61 (1.37%) SCOM
5 52 (1.17%) Puppet
6 44 (0.99%) Ansible
6 44 (0.99%) vCenter Server
7 37 (0.83%) Symantec Enterprise Vault
8 36 (0.81%) Nagios
9 33 (0.74%) Opscode Chef
9 33 (0.74%) Tivoli Storage Manager
10 30 (0.67%) Cisco CUCM
10 30 (0.67%) Symantec Endpoint Protection
11 25 (0.56%) Norton AntiVirus
11 25 (0.56%) Systems Management Server (SMS)
12 22 (0.49%) Kubernetes
12 22 (0.49%) SCVMM
13 20 (0.45%) Kibana
14 16 (0.36%) Microsoft Clustering
15 15 (0.34%) Microsoft Intune
Vendors
1 1877 (42.06%) Microsoft
2 1179 (26.42%) VMware
3 857 (19.20%) Cisco
4 603 (13.51%) Citrix
5 248 (5.56%) HP
6 212 (4.75%) Oracle
7 188 (4.21%) Juniper
8 180 (4.03%) Apple
9 157 (3.52%) Veeam
10 154 (3.45%) Dell
11 120 (2.69%) F5
12 111 (2.49%) Symantec
13 104 (2.33%) Red Hat
14 102 (2.29%) NetApp
15 95 (2.13%) CheckPoint
16 83 (1.86%) SAP
17 76 (1.70%) Bloomberg
18 75 (1.68%) Reuters
19 72 (1.61%) IBM
20 60 (1.34%) Avaya