Period
to 15 October 2018

The median annual salary for a Support Engineer was £32,000 in advertised job vacancies during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 124 137 110
Rank change year-on-year +13 -27 +9
Permanent jobs requiring a Support Engineer 4,280 4,335 5,320
As % of all permanent IT jobs advertised in the UK 2.60% 2.49% 2.79%
As % of the Job Titles category 2.71% 2.60% 2.89%
Number of salaries quoted 3,789 3,898 4,849
UK median annual salary £32,000 £30,000 £32,500
Median salary % change year-on-year +6.67% -7.69% +8.33%
10th Percentile £21,250 £21,000 £21,250
90th Percentile £52,500 £50,000 £52,500
UK excluding London median annual salary £30,000 £28,502 £30,000
% change year-on-year +5.26% -4.99% +3.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,885 166,786 183,863
% of permanent IT jobs with a recognized job title 95.93% 95.95% 96.55%
Number of salaries quoted 127,253 133,641 154,192
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 15 October 2018.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 4,047 £32,500 +6.56% 474
UK excluding London -7 2,560 £30,000 +5.26% 360
London +48 1,627 £35,625 +1.79% 149
South East -16 915 £30,000 - 100
North of England -4 497 £28,000 +1.82% 79
East of England +5 380 £30,500 +5.17% 45
Midlands +8 332 £29,000 -1.69% 50
South West -17 303 £27,500 - 51
North West -14 281 £28,000 +10.89% 50
Yorkshire -17 191 £27,500 -1.79% 25
West Midlands -1 170 £27,750 -7.50% 32
East Midlands +15 162 £30,000 +9.09% 18
Scotland +30 72 £27,500 +11.11% 18
Wales -12 66 £29,000 -9.38% 14
North East +8 24 £43,028 +56.47% 4
Northern Ireland +12 12 £26,500 +10.42% 3
Channel Islands - 3 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 October 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,817 (65.82%) Windows
2 1,839 (42.97%) Microsoft
3 1,818 (42.48%) Active Directory
4 1,342 (31.36%) Windows Server
5 1,153 (26.94%) Office 365
6 957 (22.36%) VMware
7 952 (22.24%) Microsoft Office
8 843 (19.70%) ITIL
9 805 (18.81%) SQL
10 790 (18.46%) Windows 7
11 769 (17.97%) Windows 10
12 724 (16.92%) Windows Server 2012
13 713 (16.66%) Linux
14 702 (16.40%) MS Exchange
15 645 (15.07%) Firewall
16 633 (14.79%) Windows Server 2008
17 631 (14.74%) DNS
18 624 (14.58%) Problem-Solving
19 614 (14.35%) Finance
20 548 (12.80%) Citrix
21 528 (12.34%) TCP/IP
22 522 (12.20%) VMware Infrastructure
23 513 (11.99%) Microsoft Azure
24 507 (11.85%) SQL Server
25 506 (11.82%) DHCP
26 503 (11.75%) Cisco
27 438 (10.23%) Hyper-V
28 408 (9.53%) WAN
28 408 (9.53%) Infrastructure Engineering
29 406 (9.49%) LAN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 702 (16.40%) MS Exchange
2 258 (6.03%) SharePoint
3 252 (5.89%) Exchange Server 2010
4 205 (4.79%) Exchange Server 2013
5 153 (3.57%) Tomcat
6 144 (3.36%) Apache
6 144 (3.36%) IIS
7 127 (2.97%) Skype for Business
8 85 (1.99%) Exchange Server 2007
9 49 (1.14%) JBoss
10 47 (1.10%) nginx
11 43 (1.00%) WebSphere
12 36 (0.84%) Oracle SOA Suite
13 34 (0.79%) Exchange Server 2003
14 33 (0.77%) CMS
15 28 (0.65%) Elasticsearch
16 27 (0.63%) Confluence
17 25 (0.58%) OpenStack
18 21 (0.49%) IBM Notes
19 20 (0.47%) Blackberry Enterprise Server
Applications
1 952 (22.24%) Microsoft Office
2 103 (2.41%) Microsoft Excel
3 51 (1.19%) Microsoft PowerPoint
4 13 (0.30%) MS Visio
5 7 (0.16%) SPSS
6 6 (0.14%) Acrobat
6 6 (0.14%) Photoshop
7 5 (0.12%) AutoCAD
7 5 (0.12%) Spreadsheet
8 4 (0.093%) Windchill
9 3 (0.070%) Adobe Premiere
9 3 (0.070%) SOLIDWORKS
10 2 (0.047%) Adobe After Effects
10 2 (0.047%) Adobe Creative Suite
11 1 (0.023%) Autodesk Flame
11 1 (0.023%) Avid Media Composer
11 1 (0.023%) Final Cut Pro
11 1 (0.023%) Houdini
11 1 (0.023%) NUKE
11 1 (0.023%) Siemens NX
Business Applications
1 41 (0.96%) thinkFolio
2 36 (0.84%) Dynamics CRM
3 29 (0.68%) Remedy ITSM
4 17 (0.40%) Concordance
4 17 (0.40%) Relativity
5 11 (0.26%) Maximo
6 8 (0.19%) Eikon
7 6 (0.14%) Misys Midas
8 5 (0.12%) assyst
8 5 (0.12%) Dynamics AX
9 4 (0.093%) IBM Operational Decision Manager
9 4 (0.093%) Magento
9 4 (0.093%) TRIRIGA
10 3 (0.070%) Dynamics NAV
10 3 (0.070%) MetaTrader
10 3 (0.070%) Salesforce.com CRM
10 3 (0.070%) SAP Hybris
11 2 (0.047%) Oracle Applications
11 2 (0.047%) Temenos T24
11 2 (0.047%) Unit4 Business World
Cloud Services
1 1,153 (26.94%) Office 365
2 513 (11.99%) Microsoft Azure
3 287 (6.71%) Amazon AWS
4 124 (2.90%) SaaS
5 67 (1.57%) G Suite
6 63 (1.47%) Mimecast
7 62 (1.45%) Azure Active Directory
8 51 (1.19%) IaaS
9 29 (0.68%) Amazon EC2
10 28 (0.65%) AWS CloudFormation
11 26 (0.61%) Cloud Computing
12 25 (0.58%) Amazon S3
13 24 (0.56%) Dynamics 365
14 22 (0.51%) OneDrive
15 18 (0.42%) Google Cloud Platform
15 18 (0.42%) Oracle Service Cloud
16 17 (0.40%) Adobe Creative Cloud
16 17 (0.40%) GitHub
17 15 (0.35%) PaaS
18 10 (0.23%) Virtual Private Cloud
Communications & Networking
1 645 (15.07%) Firewall
2 631 (14.74%) DNS
3 528 (12.34%) TCP/IP
4 506 (11.82%) DHCP
5 408 (9.53%) WAN
6 406 (9.49%) LAN
7 322 (7.52%) VPN
8 253 (5.91%) VoIP
9 222 (5.19%) SAN
10 193 (4.51%) Internet
11 165 (3.86%) Wireless
12 138 (3.22%) VLAN
13 113 (2.64%) Skype
14 91 (2.13%) Wi-Fi
15 84 (1.96%) Remote Desktop
16 71 (1.66%) HTTP
17 67 (1.57%) Network Security
18 59 (1.38%) Cisco ASA
19 54 (1.26%) Unified Communications
20 44 (1.03%) MPLS
Database & Business Intelligence
1 507 (11.85%) SQL Server
2 166 (3.88%) MySQL
3 81 (1.89%) Relational Database
4 55 (1.29%) PostgreSQL
5 43 (1.00%) SQL Server 2008
6 40 (0.93%) Amazon RDS
7 30 (0.70%) MongoDB
8 27 (0.63%) Oracle Database
9 22 (0.51%) SQL Server Reporting Services
10 20 (0.47%) RDBMS
11 19 (0.44%) SQL Server 2014
12 17 (0.40%) Big Data
12 17 (0.40%) NoSQL
13 16 (0.37%) SQL Server 2012
14 14 (0.33%) Hadoop
14 14 (0.33%) SQL Server 2016
15 12 (0.28%) BusinessObjects
16 11 (0.26%) SQL Server 2005
17 9 (0.21%) Data Warehouse
18 8 (0.19%) SQL Server Integration Services
Development Applications
1 101 (2.36%) JIRA
2 48 (1.12%) Jenkins
3 44 (1.03%) Team Foundation Server
4 33 (0.77%) Git (software)
5 25 (0.58%) Maven
6 24 (0.56%) MSI
6 24 (0.56%) Visual Studio
7 17 (0.40%) Eclipse
7 17 (0.40%) IntelliJ
7 17 (0.40%) NetBeans
8 16 (0.37%) Subversion
9 15 (0.35%) Visual Studio Team System
10 9 (0.21%) WinDbg
11 8 (0.19%) Ant
12 7 (0.16%) Bitbucket
12 7 (0.16%) Hudson
12 7 (0.16%) Octopus Deploy
12 7 (0.16%) PEAR
12 7 (0.16%) TortoiseSVN
13 6 (0.14%) GitLab
General
1 614 (14.35%) Finance
2 212 (4.95%) Telecoms
3 201 (4.70%) Banking
4 109 (2.55%) Retail
5 101 (2.36%) Front Office
6 94 (2.20%) Investment Banking
7 76 (1.78%) Manufacturing
8 70 (1.64%) French Language
9 69 (1.61%) Marketing
10 63 (1.47%) German Language
11 61 (1.43%) Legal
12 55 (1.29%) Advertising
13 54 (1.26%) Games
14 42 (0.98%) Italian Language
14 42 (0.98%) Law
15 36 (0.84%) Electronics
16 28 (0.65%) Spanish Language
17 27 (0.63%) Back Office
18 20 (0.47%) Publishing
19 11 (0.26%) Automotive
Libraries, Frameworks & Software Standards
1 160 (3.74%) Web Services
2 125 (2.92%) .NET
3 120 (2.80%) XML
4 92 (2.15%) HTML
5 79 (1.85%) FIX Protocol
6 57 (1.33%) CSS
7 49 (1.14%) Java EE
8 42 (0.98%) JSON
9 40 (0.93%) LDAP
10 38 (0.89%) SOAP
10 38 (0.89%) Software Packaging
11 36 (0.84%) REST
12 31 (0.72%) Spring
13 30 (0.70%) LAMP
14 29 (0.68%) ASP.NET
14 29 (0.68%) X-Windows
15 27 (0.63%) J2EE
16 24 (0.56%) Middleware
17 22 (0.51%) AngularJS
18 19 (0.44%) JMS
Miscellaneous
1 284 (6.64%) Analytical Skills
2 188 (4.39%) Data Centre
3 174 (4.07%) Computer Science
4 168 (3.93%) Self-Motivation
5 160 (3.74%) Driving Licence
6 123 (2.87%) Management Information System
7 94 (2.20%) Hedge funds
8 85 (1.99%) Enterprise Software
9 75 (1.75%) Foreign Exchange (FX)
10 73 (1.71%) Video Conferencing
11 71 (1.66%) Fat Client
11 71 (1.66%) Thin Client
12 70 (1.64%) Equities
13 68 (1.59%) Fintech
14 67 (1.57%) Fixed Income
15 66 (1.54%) iPhone
16 62 (1.45%) Derivative
17 58 (1.36%) Clustering
18 54 (1.26%) Linux Command Line
19 51 (1.19%) Blackberry
Operating Systems
1 2,817 (65.82%) Windows
2 1,342 (31.36%) Windows Server
3 790 (18.46%) Windows 7
4 769 (17.97%) Windows 10
5 724 (16.92%) Windows Server 2012
6 713 (16.66%) Linux
7 633 (14.79%) Windows Server 2008
8 256 (5.98%) Unix
9 233 (5.44%) Windows 8
10 176 (4.11%) Mac OS X
11 124 (2.90%) Android
12 106 (2.48%) Apple iOS
13 89 (2.08%) Red Hat Enterprise Linux
14 85 (1.99%) Windows Server 2003
15 80 (1.87%) Mac OS
16 66 (1.54%) Windows XP
17 57 (1.33%) CentOS
18 42 (0.98%) Ubuntu
19 34 (0.79%) Solaris
20 31 (0.72%) AIX
Processes & Methodologies
1 843 (19.70%) ITIL
2 624 (14.58%) Problem-Solving
3 408 (9.53%) Infrastructure Engineering
4 220 (5.14%) Service Management
5 161 (3.76%) Asset Management
6 157 (3.67%) Agile Software Development
7 150 (3.50%) Mentoring
8 146 (3.41%) Incident Management
9 145 (3.39%) DevOps
10 141 (3.29%) Time Management
11 139 (3.25%) Problem Management
11 139 (3.25%) Root Cause Analysis
12 115 (2.69%) Migration
13 110 (2.57%) CRM
14 107 (2.50%) Change Management
14 107 (2.50%) Disaster Recovery
15 106 (2.48%) ITIL V3
16 103 (2.41%) Service Delivery
17 102 (2.38%) ITSM
18 78 (1.82%) Project Management
Programming Languages
1 805 (18.81%) SQL
2 366 (8.55%) PowerShell
3 284 (6.64%) Java
4 199 (4.65%) Python
5 186 (4.35%) Bash Shell
6 146 (3.41%) Perl
7 134 (3.13%) C#
8 120 (2.80%) C++
9 91 (2.13%) JavaScript
10 61 (1.43%) Ruby
11 58 (1.36%) Shell Script
12 54 (1.26%) PHP
12 54 (1.26%) T-SQL
13 52 (1.21%) Bourne shell
13 52 (1.21%) Korn
14 38 (0.89%) VBScript
15 33 (0.77%) C
16 28 (0.65%) VB
17 18 (0.42%) PL/SQL
18 15 (0.35%) VB.NET
Qualifications
1 405 (9.46%) Microsoft Certification
2 379 (8.86%) Degree
3 261 (6.10%) Cisco Certification
4 236 (5.51%) MCSE
5 210 (4.91%) CCNA
6 159 (3.71%) MCSA
7 158 (3.69%) MCP
8 99 (2.31%) Security Cleared
9 98 (2.29%) CCNP
10 82 (1.92%) Computer Science Degree
11 63 (1.47%) ITIL Certification
12 60 (1.40%) VMware Certified Professional (VCP)
13 59 (1.38%) SC Cleared
14 55 (1.29%) MCITP
15 48 (1.12%) DBS Check
16 43 (1.00%) A+ Certification
17 37 (0.86%) MCTS
18 23 (0.54%) Network+ Certification
19 21 (0.49%) JNCIA
19 21 (0.49%) JNCIS
Quality Assurance & Compliance
1 404 (9.44%) SLA
2 50 (1.17%) ISO/IEC 27001
3 47 (1.10%) QA
4 33 (0.77%) GDPR
5 22 (0.51%) ISO/IEC 20000
6 13 (0.30%) Cyber Essentials
6 13 (0.30%) ISO 9001
7 12 (0.28%) PCI DSS
8 10 (0.23%) ISO 14001
9 9 (0.21%) Data Quality
9 9 (0.21%) PMO
10 6 (0.14%) HIPAA
11 3 (0.070%) COBIT
12 2 (0.047%) Cyber Essentials PLUS
12 2 (0.047%) DICOM
12 2 (0.047%) HL7
12 2 (0.047%) ISO 22301
12 2 (0.047%) Sarbanes-Oxley
System Software
1 1,818 (42.48%) Active Directory
2 522 (12.20%) VMware Infrastructure
3 438 (10.23%) Hyper-V
4 151 (3.53%) XenApp
5 125 (2.92%) vSphere
6 99 (2.31%) XenDesktop
7 77 (1.80%) VMware ESXi
8 48 (1.12%) Docker
9 45 (1.05%) Virtual Machines
10 38 (0.89%) Terminal Services
11 29 (0.68%) Microsoft App-V
11 29 (0.68%) XenServer
12 26 (0.61%) Virtual Servers
13 18 (0.42%) vCloud
14 16 (0.37%) VirtualBox
15 13 (0.30%) Firmware
16 9 (0.21%) DFS Replication
16 9 (0.21%) Microsoft Virtual Server
16 9 (0.21%) Virtual Desktop
17 7 (0.16%) Terminal Server
Systems Management
1 384 (8.97%) SCCM
2 98 (2.29%) Ansible
3 82 (1.92%) Puppet
4 80 (1.87%) Opscode Chef
5 77 (1.80%) Backup Exec
6 59 (1.38%) SCOM
7 53 (1.24%) WSUS
8 42 (0.98%) Nagios
9 26 (0.61%) Microsoft Intune
10 23 (0.54%) Norton AntiVirus
11 22 (0.51%) Systems Management Server (SMS)
12 20 (0.47%) AirWatch
13 19 (0.44%) vCenter Server
14 17 (0.40%) Jamf Pro
15 16 (0.37%) Cisco CUCM
16 15 (0.35%) Terraform
17 14 (0.33%) Kibana
18 13 (0.30%) Failover Clustering
18 13 (0.30%) McAfee ePO
18 13 (0.30%) Single Sign-On
Vendors
1 1,839 (42.97%) Microsoft
2 957 (22.36%) VMware
3 548 (12.80%) Citrix
4 503 (11.75%) Cisco
5 218 (5.09%) Apple
6 194 (4.53%) Oracle
7 191 (4.46%) HP
8 119 (2.78%) Red Hat
9 109 (2.55%) Bloomberg
10 105 (2.45%) Reuters
11 92 (2.15%) Veeam
12 85 (1.99%) Remedy
13 83 (1.94%) Dell
13 83 (1.94%) Juniper
14 81 (1.89%) ServiceNow
15 80 (1.87%) Google
16 73 (1.71%) Adobe
17 65 (1.52%) IBM
18 61 (1.43%) Mitel
19 55 (1.29%) McAfee