Period
to 26 April 2018

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 26 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 128 127 108
Rank change year-on-year -1 -19 -3
Permanent jobs requiring a Support Engineer 4,506 4,365 5,836
As % of all permanent IT jobs advertised in the UK 2.55% 2.57% 2.85%
As % of the Job Titles category 2.64% 2.66% 2.95%
Number of salaries quoted 3,999 3,987 5,313
UK median annual salary £32,500 £31,500 £32,500
Median salary % change year-on-year +3.17% -3.08% +3.17%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £52,500 £51,250 £52,500
UK excluding London median annual salary £30,000 £29,500 £30,000
% change year-on-year +1.69% -1.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170,562 164,124 197,710
% of permanent IT jobs with a recognized job title 96.47% 96.56% 96.59%
Number of salaries quoted 139,513 136,338 165,923
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 26 April 2018.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 4,272 £32,500 +3.17% 709
UK excluding London -10 2,858 £30,000 +1.69% 535
London +15 1,556 £37,500 +7.14% 205
South East -30 1,038 £32,000 +1.59% 171
North of England +8 558 £29,000 +5.45% 125
East of England +28 405 £28,502 -4.99% 71
South West +27 386 £28,000 +1.82% 64
Midlands +3 333 £30,000 +9.09% 73
North West -7 304 £29,000 +1.75% 78
Yorkshire +21 227 £29,000 +5.45% 41
West Midlands -15 183 £27,750 +0.91% 41
East Midlands +43 150 £30,000 +12.15% 32
Scotland -26 66 £28,000 -1.75% 22
Wales -8 63 £27,500 +1.85% 9
North East -34 30 £32,500 +47.73% 6
Northern Ireland -2 13 £24,500 -8.41%
Isle of Man - 2 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 April 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,826 (62.72%) Windows
2 1,927 (42.77%) Active Directory
3 1,824 (40.48%) Microsoft
4 1,365 (30.29%) Windows Server
5 1,074 (23.83%) VMware
6 1,048 (23.26%) Office 365
7 875 (19.42%) Microsoft Office
8 862 (19.13%) SQL
9 803 (17.82%) ITIL
10 764 (16.96%) Windows 7
11 763 (16.93%) Windows Server 2012
12 745 (16.53%) Linux
13 738 (16.38%) Problem-Solving
14 704 (15.62%) Windows Server 2008
15 674 (14.96%) Firewall
15 674 (14.96%) MS Exchange
16 667 (14.80%) Cisco
17 603 (13.38%) DNS
18 600 (13.32%) Finance
19 593 (13.16%) Windows 10
20 571 (12.67%) SQL Server
21 561 (12.45%) VMware Infrastructure
22 552 (12.25%) Citrix
23 549 (12.18%) Hyper-V
24 544 (12.07%) TCP/IP
25 484 (10.74%) DHCP
26 454 (10.08%) Microsoft Azure
27 453 (10.05%) Microsoft Certification
28 429 (9.52%) SLA
29 421 (9.34%) WAN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 674 (14.96%) MS Exchange
2 234 (5.19%) Exchange Server 2010
3 231 (5.13%) SharePoint
4 207 (4.59%) Exchange Server 2013
5 170 (3.77%) Tomcat
6 167 (3.71%) Apache
7 150 (3.33%) IIS
8 127 (2.82%) Exchange Server 2007
9 111 (2.46%) WebSphere
10 89 (1.98%) Skype for Business
11 71 (1.58%) JBoss
12 69 (1.53%) WebLogic
13 31 (0.69%) CMS
13 31 (0.69%) nginx
14 25 (0.55%) Oracle SOA Suite
15 21 (0.47%) OpenStack
16 19 (0.42%) Exchange Server 2003
17 18 (0.40%) Blackberry Enterprise Server
17 18 (0.40%) MQSeries
18 17 (0.38%) Elasticsearch
Applications
1 875 (19.42%) Microsoft Office
2 101 (2.24%) Microsoft Excel
3 42 (0.93%) Microsoft PowerPoint
4 14 (0.31%) MS Visio
5 10 (0.22%) Photoshop
6 7 (0.16%) Microsoft Project
6 7 (0.16%) Spreadsheet
7 6 (0.13%) AutoCAD
8 5 (0.11%) Acrobat
8 5 (0.11%) Maya
9 4 (0.089%) Houdini
9 4 (0.089%) InDesign
9 4 (0.089%) NUKE
10 3 (0.067%) Siemens NX
11 2 (0.044%) Adobe Creative Suite
11 2 (0.044%) Adobe Illustrator
11 2 (0.044%) CATIA
12 1 (0.022%) Adobe Premiere
12 1 (0.022%) HipChat
12 1 (0.022%) SOLIDWORKS
Business Applications
1 22 (0.49%) Dynamics CRM
2 20 (0.44%) thinkFolio
3 19 (0.42%) Remedy ITSM
4 17 (0.38%) BusinessWare
5 9 (0.20%) assyst
6 7 (0.16%) Dynamics AX
6 7 (0.16%) Eikon
6 7 (0.16%) Payment Gateway
7 5 (0.11%) iTrent
7 5 (0.11%) Magento
7 5 (0.11%) Markit EDM
7 5 (0.11%) NetSuite
7 5 (0.11%) SAP Business One
7 5 (0.11%) SAP Hybris
7 5 (0.11%) Unit4 Business World
8 2 (0.044%) Dynamics NAV
8 2 (0.044%) Elite 3E
8 2 (0.044%) Pegasus Opera
8 2 (0.044%) Relativity
8 2 (0.044%) RMDS
Cloud Services
1 1,048 (23.26%) Office 365
2 454 (10.08%) Microsoft Azure
3 266 (5.90%) Amazon AWS
4 114 (2.53%) SaaS
5 37 (0.82%) G Suite
6 36 (0.80%) Mimecast
7 33 (0.73%) PaaS
8 31 (0.69%) Azure Active Directory
9 26 (0.58%) OneDrive
10 25 (0.55%) IaaS
11 21 (0.47%) Cloud Computing
12 17 (0.38%) AWS CloudFormation
13 16 (0.36%) Virtual Private Cloud
14 15 (0.33%) Amazon EC2
14 15 (0.33%) OpenShift
15 13 (0.29%) Amazon S3
16 11 (0.24%) Dynamics 365
17 9 (0.20%) Slack
18 6 (0.13%) Adobe Creative Cloud
18 6 (0.13%) Amazon ELB
Communications & Networking
1 674 (14.96%) Firewall
2 603 (13.38%) DNS
3 544 (12.07%) TCP/IP
4 484 (10.74%) DHCP
5 421 (9.34%) WAN
6 420 (9.32%) LAN
7 251 (5.57%) VPN
8 241 (5.35%) VoIP
9 230 (5.10%) SAN
10 168 (3.73%) Wireless
11 161 (3.57%) VLAN
12 154 (3.42%) Internet
13 101 (2.24%) Wi-Fi
14 79 (1.75%) HTTP
15 72 (1.60%) Skype
16 70 (1.55%) Remote Desktop
17 68 (1.51%) NAS
18 60 (1.33%) MPLS
18 60 (1.33%) Network Security
19 56 (1.24%) BGP
Database & Business Intelligence
1 571 (12.67%) SQL Server
2 133 (2.95%) MySQL
3 109 (2.42%) Relational Database
4 63 (1.40%) Oracle Database
5 47 (1.04%) RDBMS
6 46 (1.02%) SQL Server 2008
7 42 (0.93%) SQL Server 2012
8 31 (0.69%) Data Warehouse
9 29 (0.64%) PostgreSQL
10 28 (0.62%) Big Data
11 26 (0.58%) SQL Server 2014
12 22 (0.49%) MS Access
13 20 (0.44%) Crystal Reports
14 18 (0.40%) Apache Cassandra
15 15 (0.33%) MongoDB
16 12 (0.27%) SQL Server 2005
17 11 (0.24%) Amazon RDS
17 11 (0.24%) SQL Server Integration Services
17 11 (0.24%) SQL Server Reporting Services
18 10 (0.22%) SQL Server 2016
Development Applications
1 70 (1.55%) Maven
2 63 (1.40%) JIRA
3 54 (1.20%) Git (software)
4 28 (0.62%) Jenkins
5 26 (0.58%) MSI
6 25 (0.55%) Eclipse
6 25 (0.55%) IntelliJ
6 25 (0.55%) NetBeans
7 23 (0.51%) Subversion
7 23 (0.51%) Team Foundation Server
8 16 (0.36%) Ant
9 14 (0.31%) Visual Studio
10 10 (0.22%) LINQPad
11 7 (0.16%) Octopus Deploy
11 7 (0.16%) TeamCity
12 6 (0.13%) Bugzilla
12 6 (0.13%) PEAR
12 6 (0.13%) PHPUnit
12 6 (0.13%) Selenium
12 6 (0.13%) Trac
General
1 600 (13.32%) Finance
2 207 (4.59%) Telecoms
3 168 (3.73%) Retail
4 147 (3.26%) Banking
5 116 (2.57%) Advertising
6 95 (2.11%) Manufacturing
7 73 (1.62%) Games
8 71 (1.58%) Front Office
9 69 (1.53%) French Language
9 69 (1.53%) Marketing
10 51 (1.13%) German Language
11 50 (1.11%) Investment Banking
12 48 (1.07%) Legal
13 43 (0.95%) Electronics
14 31 (0.69%) Financial Institution
14 31 (0.69%) Italian Language
15 28 (0.62%) Back Office
16 25 (0.55%) Law
17 12 (0.27%) Arabic Language
18 8 (0.18%) Billing
Libraries, Frameworks & Software Standards
1 159 (3.53%) XML
2 151 (3.35%) .NET
3 139 (3.08%) Web Services
4 137 (3.04%) HTML
5 108 (2.40%) CSS
6 81 (1.80%) Spring
7 60 (1.33%) Java EE
8 56 (1.24%) Node.js
9 54 (1.20%) REST
10 53 (1.18%) J2EE
11 52 (1.15%) JSON
12 50 (1.11%) AngularJS
13 49 (1.09%) ASP.NET
14 45 (1.00%) HTML5
14 45 (1.00%) JMS
14 45 (1.00%) SOAP
15 43 (0.95%) LDAP
16 42 (0.93%) CSS3
17 38 (0.84%) Middleware
17 38 (0.84%) Software Packaging
Miscellaneous
1 262 (5.81%) Analytical Skills
2 182 (4.04%) Self-Motivation
3 163 (3.62%) Driving Licence
4 159 (3.53%) Computer Science
4 159 (3.53%) Data Centre
5 115 (2.55%) Fintech
6 86 (1.91%) Fat Client
6 86 (1.91%) Hedge funds
6 86 (1.91%) Thin Client
7 85 (1.89%) Management Information System
8 77 (1.71%) Enterprise Software
9 70 (1.55%) Blackberry
10 68 (1.51%) iPad
11 60 (1.33%) Video Conferencing
12 57 (1.26%) Foreign Exchange (FX)
12 57 (1.26%) iPhone
13 48 (1.07%) Smartphone
14 42 (0.93%) Linux Command Line
15 41 (0.91%) Clustering
16 40 (0.89%) Equities
Operating Systems
1 2,826 (62.72%) Windows
2 1,365 (30.29%) Windows Server
3 764 (16.96%) Windows 7
4 763 (16.93%) Windows Server 2012
5 745 (16.53%) Linux
6 704 (15.62%) Windows Server 2008
7 593 (13.16%) Windows 10
8 303 (6.72%) Windows 8
9 297 (6.59%) Unix
10 208 (4.62%) Mac OS X
11 152 (3.37%) Android
12 123 (2.73%) Windows Server 2003
13 98 (2.17%) Apple iOS
14 96 (2.13%) Windows XP
15 74 (1.64%) Mac OS
16 63 (1.40%) AIX
17 61 (1.35%) Red Hat Enterprise Linux
18 54 (1.20%) Solaris
19 27 (0.60%) CentOS
19 27 (0.60%) HPUX
Processes & Methodologies
1 803 (17.82%) ITIL
2 738 (16.38%) Problem-Solving
3 188 (4.17%) Service Management
4 186 (4.13%) Agile Software Development
5 159 (3.53%) Service Delivery
6 150 (3.33%) Incident Management
7 140 (3.11%) DevOps
8 133 (2.95%) Time Management
9 127 (2.82%) Mentoring
10 120 (2.66%) Software Engineering
11 115 (2.55%) Asset Management
12 106 (2.35%) Problem Management
13 104 (2.31%) Continuous Improvement
14 100 (2.22%) CRM
15 99 (2.20%) Disaster Recovery
15 99 (2.20%) Project Management
16 98 (2.17%) Root Cause Analysis
17 96 (2.13%) ITSM
18 82 (1.82%) Change Management
18 82 (1.82%) Configuration Management
Programming Languages
1 862 (19.13%) SQL
2 376 (8.34%) Java
3 319 (7.08%) PowerShell
4 205 (4.55%) C#
5 183 (4.06%) Python
6 167 (3.71%) JavaScript
7 109 (2.42%) Bash Shell
8 104 (2.31%) Perl
9 103 (2.29%) C++
10 81 (1.80%) Shell Script
10 81 (1.80%) T-SQL
11 68 (1.51%) Ruby
12 66 (1.46%) PHP
13 51 (1.13%) C
14 35 (0.78%) Apex Code
15 33 (0.73%) VBScript
16 27 (0.60%) VB
17 22 (0.49%) Korn
18 20 (0.44%) Bourne shell
18 20 (0.44%) Groovy
Qualifications
1 453 (10.05%) Microsoft Certification
2 382 (8.48%) Degree
3 295 (6.55%) Cisco Certification
4 294 (6.52%) MCSE
5 250 (5.55%) CCNA
6 209 (4.64%) MCSA
7 175 (3.88%) MCP
8 149 (3.31%) Security Cleared
9 108 (2.40%) CCNP
10 98 (2.17%) SC Cleared
11 78 (1.73%) DBS Check
12 76 (1.69%) MCITP
13 66 (1.46%) ITIL Certification
14 62 (1.38%) Computer Science Degree
14 62 (1.38%) VMware Certified Professional (VCP)
15 50 (1.11%) MCTS
16 35 (0.78%) HND
17 34 (0.75%) A+ Certification
18 32 (0.71%) Network+ Certification
19 25 (0.55%) DV Cleared
Quality Assurance & Compliance
1 429 (9.52%) SLA
2 53 (1.18%) QA
3 41 (0.91%) ISO/IEC 27001
4 20 (0.44%) PCI DSS
5 18 (0.40%) GDPR
6 12 (0.27%) ISO/IEC 20000
7 9 (0.20%) Data Quality
7 9 (0.20%) ISO 9001
8 8 (0.18%) PSD2
9 5 (0.11%) PMO
10 3 (0.067%) Cyber Essentials
10 3 (0.067%) Sarbanes-Oxley
11 2 (0.044%) Cyber Essentials PLUS
11 2 (0.044%) DICOM
11 2 (0.044%) HL7
12 1 (0.022%) ISO 9000
12 1 (0.022%) SEPA
System Software
1 1,927 (42.77%) Active Directory
2 561 (12.45%) VMware Infrastructure
3 549 (12.18%) Hyper-V
4 134 (2.97%) XenApp
5 129 (2.86%) VMware ESXi
6 122 (2.71%) vSphere
7 77 (1.71%) XenDesktop
8 52 (1.15%) Terminal Services
9 39 (0.87%) Virtual Machines
10 30 (0.67%) Microsoft App-V
11 26 (0.58%) Virtual Servers
12 23 (0.51%) Docker
13 20 (0.44%) Oracle RAC
14 16 (0.36%) Virtual Desktop
15 14 (0.31%) vCloud
15 14 (0.31%) VirtualBox
16 13 (0.29%) Firmware
17 10 (0.22%) Microsoft Virtual Server
17 10 (0.22%) ProxySG
17 10 (0.22%) VMware Workstation
Systems Management
1 347 (7.70%) SCCM
2 70 (1.55%) Backup Exec
3 64 (1.42%) Puppet
4 61 (1.35%) WSUS
5 36 (0.80%) vCenter Server
6 35 (0.78%) Nagios
6 35 (0.78%) SCOM
7 33 (0.73%) Ansible
7 33 (0.73%) Opscode Chef
8 26 (0.58%) Symantec Enterprise Vault
9 24 (0.53%) AirWatch
10 23 (0.51%) Cisco CUCM
10 23 (0.51%) Failover Clustering
11 20 (0.44%) Single Sign-On
12 19 (0.42%) Cisco UCCX
12 19 (0.42%) Kibana
13 18 (0.40%) Microsoft Intune
14 17 (0.38%) Microsoft Clustering
14 17 (0.38%) Tivoli Storage Manager
15 16 (0.36%) Symantec Endpoint Protection
Vendors
1 1,824 (40.48%) Microsoft
2 1,074 (23.83%) VMware
3 667 (14.80%) Cisco
4 552 (12.25%) Citrix
5 300 (6.66%) Apple
6 266 (5.90%) Oracle
7 225 (4.99%) HP
8 137 (3.04%) Juniper
9 97 (2.15%) Veeam
10 93 (2.06%) Red Hat
11 92 (2.04%) Dell
12 90 (2.00%) Bloomberg
13 81 (1.80%) Reuters
14 73 (1.62%) Intel
15 69 (1.53%) Salesforce.com
16 65 (1.44%) Avaya
17 64 (1.42%) NetApp
18 62 (1.38%) IBM
19 60 (1.33%) Remedy
20 59 (1.31%) SAP