Period
to 21 March 2019

The median annual salary for a Support Engineer was £32,500 in advertised job vacancies during the 6 months to 21 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK
6 months to
21 Mar 2019
Same period 2018 Same period 2017
Rank 130 129 126
Rank change year-on-year -1 -3 -12
Permanent jobs requiring a Support Engineer 3,906 4,525 4,437
As % of all permanent IT jobs advertised in the UK 2.63% 2.57% 2.58%
As % of the Job Titles category 2.75% 2.67% 2.67%
Number of salaries quoted 3,389 4,028 4,109
UK median annual salary £32,500 £32,500 £31,500
Median salary % change year-on-year - +3.17% -3.08%
10th Percentile £22,000 £21,000 £21,250
90th Percentile £55,000 £52,500 £51,450
UK excluding London median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 142,254 169,620 166,338
% of permanent IT jobs with a recognized job title 95.92% 96.41% 96.58%
Number of salaries quoted 113,681 139,296 138,082
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £43,000 £42,500
% change year-on-year +4.65% +1.18% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Support Engineer over the 6 months to 21 March 2019.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 21 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 3,667 £32,500 - 458
UK excluding London -5 2,300 £30,000 - 360
London +27 1,531 £35,000 -6.67% 126
South East +8 921 £30,000 -3.23% 111
North of England -4 419 £30,000 +5.26% 86
South West -18 291 £29,500 +5.36% 56
East of England -4 283 £29,600 +7.64% 33
North West +1 250 £28,500 +1.79% 47
Midlands -21 230 £29,000 -3.33% 47
West Midlands -14 145 £30,000 +7.14% 26
Yorkshire -23 128 £30,000 +4.35% 36
Scotland +33 94 £30,000 +7.14% 16
East Midlands -9 85 £27,000 -10.00% 21
Wales +9 50 £26,000 -5.45% 10
North East +30 41 £35,000 +7.69% 3
Northern Ireland -14 16 £23,000 -6.12% 2
Isle of Man +1 5 £45,000 -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 March 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 2,275 (58.24%) Windows
2 1,607 (41.14%) Active Directory
3 1,540 (39.43%) Microsoft
4 1,051 (26.91%) Windows Server
5 999 (25.58%) Office 365
6 792 (20.28%) ITIL
7 779 (19.94%) VMware
8 772 (19.76%) SQL
9 730 (18.69%) Microsoft Office
10 703 (18.00%) Linux
11 685 (17.54%) Windows 10
12 643 (16.46%) Firewall
13 636 (16.28%) Windows 7
14 617 (15.80%) Problem-Solving
15 608 (15.57%) MS Exchange
16 587 (15.03%) Cisco
17 498 (12.75%) Finance
18 460 (11.78%) Microsoft Azure
19 459 (11.75%) Windows Server 2012
20 447 (11.44%) DNS
21 442 (11.32%) Windows Server 2008
22 440 (11.26%) VMware Infrastructure
23 433 (11.09%) TCP/IP
24 429 (10.98%) SQL Server
25 380 (9.73%) Degree
26 360 (9.22%) Hyper-V
27 357 (9.14%) Citrix
28 346 (8.86%) LAN
28 346 (8.86%) PowerShell
29 345 (8.83%) Microsoft Certification

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 608 (15.57%) MS Exchange
2 201 (5.15%) Exchange Server 2010
3 179 (4.58%) SharePoint
4 159 (4.07%) Apache
5 150 (3.84%) Exchange Server 2013
6 134 (3.43%) Tomcat
7 117 (3.00%) IIS
8 79 (2.02%) Skype for Business
9 68 (1.74%) Exchange Server 2007
10 48 (1.23%) Elasticsearch
11 37 (0.95%) BizTalk Server
12 30 (0.77%) Apache Solr
13 29 (0.74%) nginx
14 25 (0.64%) Blackberry Enterprise Server
14 25 (0.64%) Exchange Server 2003
15 18 (0.46%) CMS
16 16 (0.41%) IBM Notes
16 16 (0.41%) WordPress
17 14 (0.36%) SharePoint 2013
18 13 (0.33%) OpenStack
Applications
1 730 (18.69%) Microsoft Office
2 105 (2.69%) Microsoft Excel
3 62 (1.59%) Microsoft PowerPoint
4 33 (0.84%) MS Visio
5 12 (0.31%) Spreadsheet
6 8 (0.20%) Acrobat
6 8 (0.20%) Adobe Creative Suite
7 4 (0.10%) Microsoft Project
7 4 (0.10%) Photoshop
8 3 (0.077%) CATIA
8 3 (0.077%) SOLIDWORKS
9 2 (0.051%) EPLAN
10 1 (0.026%) AutoCAD
10 1 (0.026%) Chatbot
10 1 (0.026%) Siemens NX
Business Applications
1 60 (1.54%) Dynamics CRM
2 48 (1.23%) thinkFolio
3 22 (0.56%) Remedy ITSM
4 13 (0.33%) Eze OMS
5 11 (0.28%) Front Arena
5 11 (0.28%) Markit EDM
6 10 (0.26%) Dynamics NAV
6 10 (0.26%) Magento
7 9 (0.23%) Eagle PACE
8 6 (0.15%) Sage X3
9 4 (0.10%) Endur
9 4 (0.10%) Odoo
9 4 (0.10%) Visualfiles
10 3 (0.077%) Carpe Diem
10 3 (0.077%) Shopify
11 2 (0.051%) Unit4 Business World
12 1 (0.026%) Dynamics AX
12 1 (0.026%) Dynamics GP
12 1 (0.026%) Maximo
12 1 (0.026%) Teamcenter
Cloud Services
1 999 (25.58%) Office 365
2 460 (11.78%) Microsoft Azure
3 305 (7.81%) Amazon AWS
4 171 (4.38%) SaaS
5 45 (1.15%) Google Cloud Platform
6 43 (1.10%) IaaS
7 38 (0.97%) Cloud Computing
8 37 (0.95%) Mimecast
9 35 (0.90%) G Suite
10 32 (0.82%) Azure Active Directory
11 31 (0.79%) PaaS
12 21 (0.54%) Akamai
12 21 (0.54%) OneDrive
13 16 (0.41%) AWS CloudFormation
13 16 (0.41%) Dynamics 365
14 12 (0.31%) Amazon EC2
14 12 (0.31%) OpenShift
15 11 (0.28%) GitHub
16 10 (0.26%) Adobe Creative Cloud
16 10 (0.26%) Amazon CloudWatch
Communications & Networking
1 643 (16.46%) Firewall
2 447 (11.44%) DNS
3 433 (11.09%) TCP/IP
4 346 (8.86%) LAN
5 337 (8.63%) DHCP
6 331 (8.47%) WAN
7 254 (6.50%) VPN
8 220 (5.63%) VoIP
9 179 (4.58%) VLAN
10 151 (3.87%) SAN
11 149 (3.81%) Wireless
12 105 (2.69%) Internet
13 96 (2.46%) Network Security
14 94 (2.41%) Wi-Fi
15 74 (1.89%) Skype
16 71 (1.82%) Remote Desktop
17 64 (1.64%) HTTP
18 63 (1.61%) SSL
19 60 (1.54%) FIX Connectivity
20 54 (1.38%) Cisco ASA
Database & Business Intelligence
1 429 (10.98%) SQL Server
2 110 (2.82%) MySQL
3 58 (1.48%) PostgreSQL
4 48 (1.23%) SQL Server 2016
5 40 (1.02%) MongoDB
6 37 (0.95%) Relational Database
7 34 (0.87%) SQL Server 2008
8 23 (0.59%) Big Data
9 22 (0.56%) NoSQL
10 19 (0.49%) Power BI
11 18 (0.46%) Amazon RDS
11 18 (0.46%) SQL Server 2014
12 17 (0.44%) Hadoop
12 17 (0.44%) Oracle Database
12 17 (0.44%) SQL Server 2012
13 13 (0.33%) Redis
14 12 (0.31%) RDBMS
15 11 (0.28%) Apache Cassandra
15 11 (0.28%) SQL Server 2005
16 8 (0.20%) Data Warehouse
Development Applications
1 108 (2.76%) JIRA
2 88 (2.25%) Git (software)
3 59 (1.51%) Jenkins
4 31 (0.79%) Team Foundation Server
5 24 (0.61%) Maven
6 21 (0.54%) Visual Studio
7 16 (0.41%) Atlassian Bamboo
8 11 (0.28%) Subversion
8 11 (0.28%) Vagrant
9 10 (0.26%) GitLab
10 7 (0.18%) Firebug
11 6 (0.15%) Eclipse
11 6 (0.15%) Hudson
12 5 (0.13%) CA Release Automation
12 5 (0.13%) Gradle
12 5 (0.13%) IntelliJ
12 5 (0.13%) MSBuild
12 5 (0.13%) Octopus Deploy
12 5 (0.13%) TeamCity
12 5 (0.13%) Visual Studio Team System
General
1 498 (12.75%) Finance
2 210 (5.38%) Banking
3 169 (4.33%) Telecoms
4 106 (2.71%) Front Office
5 97 (2.48%) Investment Banking
6 83 (2.12%) Retail
7 63 (1.61%) French Language
8 55 (1.41%) Marketing
9 54 (1.38%) Manufacturing
10 50 (1.28%) German Language
11 48 (1.23%) Legal
12 47 (1.20%) Spanish Language
13 42 (1.08%) Games
14 41 (1.05%) Electronics
15 39 (1.00%) Advertising
16 38 (0.97%) Back Office
16 38 (0.97%) Italian Language
17 29 (0.74%) Law
18 17 (0.44%) Billing
19 14 (0.36%) Military
Libraries, Frameworks & Software Standards
1 123 (3.15%) .NET
2 122 (3.12%) FIX Protocol
3 96 (2.46%) Web Services
4 68 (1.74%) HTML
5 47 (1.20%) CSS
6 43 (1.10%) XML
7 34 (0.87%) Middleware
8 33 (0.84%) LAMP
9 27 (0.69%) RabbitMQ
10 26 (0.67%) LDAP
10 26 (0.67%) REST
11 22 (0.56%) J2EE
12 21 (0.54%) JSON
13 19 (0.49%) Node.js
14 16 (0.41%) LEMP Stack
15 14 (0.36%) .NET Framework
15 14 (0.36%) AngularJS
15 14 (0.36%) SOAP
16 13 (0.33%) X-Windows
17 12 (0.31%) ASP.NET
Miscellaneous
1 273 (6.99%) Analytical Skills
2 213 (5.45%) Driving Licence
3 193 (4.94%) Self-Motivation
4 140 (3.58%) Data Centre
5 127 (3.25%) Hedge funds
6 112 (2.87%) Fixed Income
6 112 (2.87%) Foreign Exchange (FX)
7 111 (2.84%) Equities
8 106 (2.71%) Derivative
9 93 (2.38%) Management Information System
10 86 (2.20%) Video Conferencing
11 80 (2.05%) Fintech
12 60 (1.54%) Fat Client
12 60 (1.54%) Thin Client
13 55 (1.41%) Blackberry
14 42 (1.08%) Replication
15 40 (1.02%) Linux Command Line
16 33 (0.84%) Clustering
17 30 (0.77%) Enterprise Software
18 26 (0.67%) iPhone
Operating Systems
1 2,275 (58.24%) Windows
2 1,051 (26.91%) Windows Server
3 703 (18.00%) Linux
4 685 (17.54%) Windows 10
5 636 (16.28%) Windows 7
6 459 (11.75%) Windows Server 2012
7 442 (11.32%) Windows Server 2008
8 280 (7.17%) Unix
9 208 (5.33%) Windows 8
10 108 (2.76%) Apple iOS
11 101 (2.59%) Android
12 92 (2.36%) Mac OS X
13 86 (2.20%) Windows Server 2003
14 73 (1.87%) Red Hat Enterprise Linux
15 71 (1.82%) Mac OS
16 67 (1.72%) CentOS
17 58 (1.48%) Windows XP
18 21 (0.54%) Debian
19 18 (0.46%) Ubuntu
20 17 (0.44%) Solaris
Processes & Methodologies
1 792 (20.28%) ITIL
2 617 (15.80%) Problem-Solving
3 298 (7.63%) Infrastructure Engineering
4 203 (5.20%) Service Management
5 191 (4.89%) Service Delivery
6 175 (4.48%) DevOps
7 167 (4.28%) Asset Management
8 150 (3.84%) Mentoring
9 145 (3.71%) Computer Science
9 145 (3.71%) Mobile Device Management
10 143 (3.66%) Incident Management
11 132 (3.38%) Agile Software Development
11 132 (3.38%) Root Cause Analysis
12 130 (3.33%) Change Management
12 130 (3.33%) CRM
13 123 (3.15%) Time Management
14 108 (2.76%) Problem Management
15 101 (2.59%) Analytics
15 101 (2.59%) Continuous Improvement
15 101 (2.59%) Migration
Programming Languages
1 772 (19.76%) SQL
2 346 (8.86%) PowerShell
3 286 (7.32%) Java
4 248 (6.35%) Python
5 169 (4.33%) Bash Shell
6 160 (4.10%) C#
7 147 (3.76%) Perl
8 81 (2.07%) C++
9 78 (2.00%) JavaScript
10 72 (1.84%) Ruby
11 68 (1.74%) Shell Script
12 53 (1.36%) C
13 46 (1.18%) T-SQL
14 43 (1.10%) PHP
15 40 (1.02%) Korn
16 38 (0.97%) Bourne shell
17 36 (0.92%) VB
18 29 (0.74%) PL/SQL
19 17 (0.44%) Go
20 11 (0.28%) Tcl
Qualifications
1 380 (9.73%) Degree
2 345 (8.83%) Microsoft Certification
3 265 (6.78%) Cisco Certification
4 224 (5.73%) CCNA
5 184 (4.71%) Security Cleared
6 168 (4.30%) MCSE
7 153 (3.92%) MCP
8 138 (3.53%) MCSA
9 134 (3.43%) SC Cleared
10 127 (3.25%) CCNP
11 60 (1.54%) Computer Science Degree
12 58 (1.48%) ITIL Certification
13 55 (1.41%) A+ Certification
14 46 (1.18%) VMware Certified Professional (VCP)
15 44 (1.13%) MCITP
16 41 (1.05%) CCIE
17 37 (0.95%) DV Cleared
18 36 (0.92%) MCDST
19 25 (0.64%) JNCIA
20 23 (0.59%) HND
Quality Assurance & Compliance
1 340 (8.70%) SLA
2 85 (2.18%) GDPR
3 63 (1.61%) ISO/IEC 27001
4 57 (1.46%) QA
5 37 (0.95%) Cyber Essentials
6 35 (0.90%) HIPAA
7 12 (0.31%) PCI DSS
8 9 (0.23%) HL7
8 9 (0.23%) ISO/IEC 20000
9 8 (0.20%) PMO
10 6 (0.15%) ISO 9001
11 3 (0.077%) Sarbanes-Oxley
12 2 (0.051%) COBIT
12 2 (0.051%) Cyber Essentials PLUS
12 2 (0.051%) Data Quality
12 2 (0.051%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.026%) GPG13
13 1 (0.026%) ISO 15765
13 1 (0.026%) NIST 800
System Software
1 1,607 (41.14%) Active Directory
2 440 (11.26%) VMware Infrastructure
3 360 (9.22%) Hyper-V
4 155 (3.97%) vSphere
5 94 (2.41%) XenApp
6 88 (2.25%) VMware ESXi
7 60 (1.54%) Docker
8 41 (1.05%) XenDesktop
9 35 (0.90%) Terminal Services
9 35 (0.90%) Virtual Machines
10 32 (0.82%) XenServer
11 31 (0.79%) Firmware
12 29 (0.74%) Virtual Servers
13 16 (0.41%) VMware NSX
14 13 (0.33%) VirtualBox
15 12 (0.31%) VMware Workstation
16 10 (0.26%) Microsoft App-V
16 10 (0.26%) NFS
17 9 (0.23%) BitLocker
17 9 (0.23%) KVM
Systems Management
1 244 (6.25%) SCCM
2 125 (3.20%) Puppet
3 115 (2.94%) Ansible
4 98 (2.51%) Backup Exec
5 91 (2.33%) Opscode Chef
6 80 (2.05%) Nagios
7 49 (1.25%) Kubernetes
8 38 (0.97%) Microsoft Intune
8 38 (0.97%) ZABBIX
9 37 (0.95%) Cisco CUCM
10 36 (0.92%) Icinga
10 36 (0.92%) SCOM
11 33 (0.84%) WSUS
12 27 (0.69%) vCenter Server
13 26 (0.67%) Jamf Pro
14 22 (0.56%) Salt
15 21 (0.54%) Norton AntiVirus
15 21 (0.54%) Terraform
16 19 (0.49%) NetBackup
16 19 (0.49%) Netcool
Vendors
1 1,540 (39.43%) Microsoft
2 779 (19.94%) VMware
3 587 (15.03%) Cisco
4 357 (9.14%) Citrix
5 268 (6.86%) HP
6 176 (4.51%) Apple
7 163 (4.17%) Oracle
8 129 (3.30%) Veeam
9 118 (3.02%) Red Hat
10 117 (3.00%) Dell
11 109 (2.79%) Juniper
12 89 (2.28%) F5
13 85 (2.18%) Bloomberg
13 85 (2.18%) Reuters
14 83 (2.12%) SolarWinds
15 78 (2.00%) Google
15 78 (2.00%) NetApp
16 70 (1.79%) CheckPoint
17 69 (1.77%) Splunk
18 66 (1.69%) EMC