1 to 25 of 83 SLA Jobs in the South East

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

data, reporting, and process improvement, while developing their career within Service Delivery. Key Responsibilities Service Reporting & Performance Analysis Produce regular service performance reports, including SLA and KPI reporting Maintain service dashboards and trackers with accurate, current data Analyse trends, recurring issues, and service performance metrics Support preparation for client service ...

data, reporting, and process improvement, while developing their career within Service Delivery. Key Responsibilities Service Reporting & Performance Analysis Produce regular service performance reports, including SLA and KPI reporting Maintain service dashboards and trackers with accurate, current data Analyse trends, recurring issues, and service performance metrics Support preparation for client service ...

system configuration, working primarily with Windows 10/11, Microsoft Office, and collaboration tools. You will ensure all tickets are managed effectively and within SLA, while maintaining high standards of customer service. Alongside BAU support, you will act as a senior presence on site, supporting colleagues, maintaining process adherence ...

team success Accountability & Dependability Takes ownership of assigned tickets and follows through to resolution Maintains accurate records and ensures issues are resolved within SLA targets Problem-Solving Skills Uses logical and methodical approaches to troubleshoot technical problems Demonstrates curiosity and initiative in resolving recurring issues Adaptability & Learning Responds effectively ...

Monitor Service Desk phones and inboxes, ensuring timely responses Develop and maintain simple procedures for common issues (“quick wins”) Review escalated tickets to ensure SLA compliance Support general IT administration, including documentation and procurement Carry out other tasks as directed by IT management Essential Requirements Qualifications Diploma ...

Monitor Service Desk phones and inboxes, ensuring timely responses Develop and maintain simple procedures for common issues (“quick wins”) Review escalated tickets to ensure SLA compliance Support general IT administration, including documentation and procurement Carry out other tasks as directed by IT management Essential Requirements Qualifications Diploma ...

positive working relationships with users and internal stakeholders Promote a customer-focused culture aligned with Our Customer, One Roc P erformance, Reporting & Documentation Monitor SLA and KPI performance, identifying trends and recurring issues Maintain knowledge articles, known issues, and service documentation Support weekly, monthly, and quarterly service performance reporting Assist ...

from day one. Key Responsibilities Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular ...

just administration, but hands-on problem solving. Managing and responding to P1/Major Incidents, ensuring timely escalation and communication throughout. Ensuring all SLA obligations are met and incidents or service requests are escalated where appropriate. Supporting junior colleagues as a point of escalation, guidance, and mentoring. Implementing remote service ...

audio-visual) support. Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking. Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary. Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly. Contributing ...

knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability to build ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

within a fast-growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage ...

desk Spotting repeat issues and helping build quick fixes/standard solutions Keeping an eye on escalations to make sure nothing slips past SLA There’s also a bit of general IT admin in the mix — documentation, basic procurement, keeping things tidy behind the scenes. What They’re Looking ...

team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards.This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery. Provide ownership for incident ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

security standards Diagnose and resolve complex issues across application, integration, and infrastructure layers Conduct root cause analysis (RCA) and implement long-term solutions Support SLA adherence and ITIL-based incident, problem, and change management processes Monitor logs, metrics, and system behaviour to proactively identify risks Manage HCL Commerce deployments within ...

system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication ...

ensure increases in first-time fix rate Client Relationship Management: Maintain client/service documentation, liaise with the executive management team, and report on SLA/KPI statistics Performance Reviews and Feedback: Conduct effective performance reviews, provide feedback, and approve team-only service expenses and overtime Organise Rotas and Attendance ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

shifts NA The Role This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations. The role acts as the single point of accountability for operations , while working closely with Delivery, Product, Architecture ...