1 to 25 of 116 SLA Jobs in the South East

cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯

Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated More ❯

technical planning Proven experience as a Field based engineer supporting SME's. Experience of working in a customer facing role Familiar with working to SLA's to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. Able to communicate verbally More ❯

providing on-site support for incidents and requests, assisting with global and regional project implementations, and ensuring that local infrastructure aligns with business expectations (SLA) while adhering to global JMIT policies. We are looking for a confident, articulate, and enthusiastic individual who can effectively communicate with senior executive-level customers. More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. 🌳£40-45k 🌳Hybrid - 2 days a week on-site in Reading 🌳Great benefits package Responsibilities: Address More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

the Board level for funding requests. Ensure all service partners and specialist subcontractors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your facilities and our customers. Work with our central procurement team as required to ensure we get the very best More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

qualified system issues. Categorizes and documents qualified system issues for the Research and Development Department. Ensures customer requests are acknowledged and resolved within service level agreement times. Keeps customers up to date on cases pending confirmation when applicable. Works closely with various departments to ensure solution resolution and excellent customer More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside More ❯

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

IT Service Desk Analyst - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of More ❯

IT Service Desk Analyst - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of More ❯

and a valid driving license to commute between customer sites (local travel) Minimum of 2 years 2nd line support experience in a multi customer SLA backed environment, such as an IT MSP. Technical Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPO's Etc. More ❯

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

for the day to day management of the user devices estate, working closely with Service Delivery to ensure services are delivered within the agreed SLA's. Act as a resource to assist in the implementation and delivery of projects. Main Tasks: Undertakes routine installations and de-installations of items of More ❯

Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯