1 to 25 of 169 SLA Jobs in the South East

/laptop management via Active Directory. Proven analytical, troubleshooting and problem solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours ...

/laptop management via Active Directory. Proven analytical, troubleshooting and problem solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours ...

traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Qualifications Minimum of 2/3 years ...

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

working for or with the NHS is desirable) An understanding of or exposure of what an HL7 message is desirable Experience of working to SLA's with a strong emphasis on service delivery Outstanding customer service and communication skills verbal and written Collaborative team player Proactive with a high attention ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

/laptop management via Active Directory. · Proven analytical, troubleshooting and problem-solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLA’s. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours ...

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist ...

upgrades, AV setups, and general hardware tasks. Monitor systems, respond to alerts, and escalate when required. Deliver clear communication to senior stakeholders and ensure SLA compliance. Assist with starters/leavers, MFDs, telephony, and specialist equipment. Promote cyber awareness and maintain strong service quality across all client sites. Skills: 5+ ...