Hybrid/Remote Customer Support Specialist Job Trends

Customer Support Specialist
UK > Work from Home

The median Customer Support Specialist salary for remote/hybrid work is £27,250 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 275 - 485
Rank change year-on-year - - -
Permanent jobs requiring a Customer Support Specialist 99 0 4
As % of all permanent jobs with remote/hybrid work options 0.65% - 0.019%
As % of the Job Titles category 0.70% - 0.019%
Number of salaries quoted 3 0 4
10th Percentile - - £37,375
25th Percentile £26,875 - £39,063
Median annual salary (50th Percentile) £27,250 - £40,000
75th Percentile £28,563 - -
90th Percentile £29,125 - -
UK median annual salary £27,250 - £40,000

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,192 15,786 20,712
% of permanent jobs with a recognized job title 93.70% 96.08% 95.91%
Number of salaries quoted 9,246 9,506 16,952
10th Percentile £30,000 £35,500 £35,514
25th Percentile £42,500 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £62,057 £60,000
Median % change year-on-year -3.31% +3.43% -4.00%
75th Percentile £78,750 £80,244 £78,750
90th Percentile £97,500 £98,750 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Customer Support Specialist
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Support Specialist' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Customer Support Specialist job vacancy trend for remote/hybrid roles

Customer Support Specialist
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Customer Support Specialist job vacancies.

Salary distribution trend for remote Customer Support Specialist job vacancies

Customer Support Specialist Skill Set
Top 15 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 January 2026, Customer Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Customer Support Specialist in the job title.

1 98 (98.99%) AI
2 97 (97.98%) Degree
3 96 (96.97%) Chatbot
3 96 (96.97%) Conversational UI
3 96 (96.97%) PayPal
4 3 (3.03%) Problem-Solving
5 2 (2.02%) Generative AI
5 2 (2.02%) SaaS
5 2 (2.02%) User Experience
6 1 (1.01%) .NET
6 1 (1.01%) ASP.NET
6 1 (1.01%) C#
6 1 (1.01%) Customer Service
6 1 (1.01%) HND
6 1 (1.01%) SQL

Customer Support Specialist Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 96 (96.97%) Chatbot
Cloud Services
1 2 (2.02%) SaaS
General
1 2 (2.02%) Organisational Skills
2 1 (1.01%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (1.01%) .NET
1 1 (1.01%) ASP.NET
Miscellaneous
1 2 (2.02%) Educational Technology
Processes & Methodologies
1 98 (98.99%) AI
2 96 (96.97%) Conversational UI
3 3 (3.03%) Problem-Solving
4 2 (2.02%) Generative AI
4 2 (2.02%) User Experience
5 1 (1.01%) Customer Service
Programming Languages
1 1 (1.01%) C#
1 1 (1.01%) SQL
Qualifications
1 97 (97.98%) Degree
2 1 (1.01%) HND
Vendors
1 96 (96.97%) PayPal