Customer Service Jobs with Work from Home Options

Customer Service
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 18 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 58 72 86
Rank change year-on-year +14 +14 +22
Permanent jobs citing Customer Service 1,589 1,936 2,612
As % of all permanent jobs with a WFH option 4.70% 4.39% 3.96%
As % of the Processes & Methodologies category 5.12% 4.57% 4.09%
Number of salaries quoted 1,315 1,321 1,760
10th Percentile £23,250 £25,750 £23,500
25th Percentile £26,250 £30,500 £29,250
Median annual salary (50th Percentile) £38,500 £45,000 £42,500
Median % change year-on-year -14.44% +5.88% +3.03%
75th Percentile £58,750 £61,835 £58,000
90th Percentile £69,075 £76,250 £71,800
UK median annual salary £32,060 £35,000 £37,500
% change year-on-year -8.40% -6.67% +2.74%

All Process and Methodology Skills
Work from Home

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,063 42,394 63,815
As % of all permanent jobs with a WFH option 91.85% 96.05% 96.79%
Number of salaries quoted 23,663 29,346 41,233
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Customer Service
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Customer Service as a proportion of all IT jobs advertised.

Customer Service trend for jobs with a WFH option

Customer Service
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Customer Service.

Customer Service salary trend for jobs with a WFH option

Customer Service
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Customer Service over the 6 months to 18 April 2024.

Customer Service salary histogram for jobs with a WFH option

Customer Service
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (6.54%) SharePoint
2 70 (4.41%) Microsoft Exchange
3 42 (2.64%) IIS
4 23 (1.45%) Confluence
5 8 (0.50%) Appian
5 8 (0.50%) CMS
5 8 (0.50%) WordPress
6 7 (0.44%) nginx
7 6 (0.38%) Apache
8 4 (0.25%) Blackberry Enterprise Server
8 4 (0.25%) Tomcat
9 3 (0.19%) GlassFish
9 3 (0.19%) JBoss
9 3 (0.19%) Moodle
10 2 (0.13%) Adobe Experience Manager
10 2 (0.13%) SAS
11 1 (0.063%) Exchange Server 2010
11 1 (0.063%) WebLogic
Applications
1 204 (12.84%) Microsoft Office
2 110 (6.92%) Microsoft Excel
3 27 (1.70%) Microsoft PowerPoint
4 9 (0.57%) Spreadsheet
5 5 (0.31%) MS Visio
6 4 (0.25%) Trello
7 3 (0.19%) Chatbot
7 3 (0.19%) Photoshop
8 2 (0.13%) Microsoft Project
9 1 (0.063%) 1Password
9 1 (0.063%) SOLIDWORKS
Business Applications
1 67 (4.22%) Dynamics CRM
2 12 (0.76%) NEC Housing
2 12 (0.76%) SAP S/4HANA
2 12 (0.76%) Unit4 Business World
3 11 (0.69%) Sage 200
4 10 (0.63%) Infor SunSystems
4 10 (0.63%) iTrent
5 9 (0.57%) SAP HR
6 7 (0.44%) Oracle Payables
7 6 (0.38%) Oracle Procure-to-Pay
7 6 (0.38%) Sage CRM
8 5 (0.31%) Oracle ERP
8 5 (0.31%) Remedy ITSM
8 5 (0.31%) Sage 50
8 5 (0.31%) SAP Business One
9 4 (0.25%) Carpe Diem
9 4 (0.25%) Oracle General Ledger
9 4 (0.25%) Oracle Subledger Accounting
9 4 (0.25%) Salesforce CRM
10 3 (0.19%) NetSuite
Cloud Services
1 430 (27.06%) Microsoft 365
2 353 (22.22%) Azure
3 129 (8.12%) Power Platform
4 91 (5.73%) Dynamics 365
5 86 (5.41%) Entra ID
6 78 (4.91%) AWS
7 64 (4.03%) SaaS
8 60 (3.78%) Power Automate
9 49 (3.08%) Azure DevOps
10 48 (3.02%) PowerApps
11 38 (2.39%) GCP
12 26 (1.64%) Serverless
13 21 (1.32%) WhatsApp
14 19 (1.20%) Amazon EC2
15 18 (1.13%) OneDrive
16 17 (1.07%) Azure Functions
16 17 (1.07%) OpenShift
17 13 (0.82%) OCI
18 10 (0.63%) IaaS
18 10 (0.63%) Mimecast
Communications & Networking
1 112 (7.05%) Firewall
2 90 (5.66%) WAN
3 89 (5.60%) LAN
4 79 (4.97%) Wi-Fi
5 60 (3.78%) DNS
6 57 (3.59%) Wireless
7 56 (3.52%) TCP/IP
8 54 (3.40%) VoIP
9 51 (3.21%) VLAN
10 47 (2.96%) Broadband
11 44 (2.77%) VPN
12 40 (2.52%) DHCP
13 38 (2.39%) Internet
14 25 (1.57%) SAN
15 23 (1.45%) ADSL
16 19 (1.20%) Network Security
17 18 (1.13%) MPLS
18 17 (1.07%) BGP
18 17 (1.07%) OSPF
19 14 (0.88%) WLAN
Database & Business Intelligence
1 169 (10.64%) SQL Server
2 82 (5.16%) Power BI
3 55 (3.46%) SQL Server Integration Services
4 32 (2.01%) SQL Server Analysis Services
5 31 (1.95%) SQL Server Reporting Services
6 27 (1.70%) MySQL
6 27 (1.70%) Relational Database
7 16 (1.01%) BusinessObjects
8 14 (0.88%) Amazon RDS
9 13 (0.82%) Data Warehouse
10 9 (0.57%) Oracle Reports
10 9 (0.57%) PostgreSQL
11 6 (0.38%) GIS
11 6 (0.38%) Oracle Database
11 6 (0.38%) Power Query
12 5 (0.31%) Amazon Aurora
13 4 (0.25%) Metadata
13 4 (0.25%) OLAP Cube
13 4 (0.25%) Oracle OLAP
13 4 (0.25%) SAP BW
Development Applications
1 51 (3.21%) JIRA
2 28 (1.76%) Jasmine
2 28 (1.76%) Karma Test Runner
3 21 (1.32%) Git
4 17 (1.07%) IBM UrbanCode
5 9 (0.57%) Visual Studio
6 6 (0.38%) SQL Server Management Studio (SSMS)
7 5 (0.31%) GitLab
7 5 (0.31%) Jenkins
7 5 (0.31%) Mercurial
7 5 (0.31%) MSI
7 5 (0.31%) webpack
8 4 (0.25%) AdminStudio
8 4 (0.25%) InstallShield
8 4 (0.25%) IntelliJ
8 4 (0.25%) Maven
9 3 (0.19%) GCC
10 2 (0.13%) Bitbucket
10 2 (0.13%) LSMW
10 2 (0.13%) Subversion
General
1 725 (45.63%) Social Skills
2 310 (19.51%) Finance
3 186 (11.71%) Analytical Skills
4 119 (7.49%) Retail
5 116 (7.30%) Legal
6 115 (7.24%) Organisational Skills
7 109 (6.86%) Marketing
8 104 (6.54%) Inclusion and Diversity
9 70 (4.41%) Telecoms
10 61 (3.84%) Presentation Skills
11 54 (3.40%) Banking
12 52 (3.27%) Documentation Skills
13 47 (2.96%) Public Sector
14 46 (2.89%) Law
15 25 (1.57%) Manufacturing
16 21 (1.32%) General Ledger
17 20 (1.26%) Local Government
18 16 (1.01%) Military
18 16 (1.01%) Publishing
19 15 (0.94%) Games
Job Titles
1 283 (17.81%) Analyst
2 220 (13.85%) IT Support
3 139 (8.75%) Senior
4 138 (8.68%) Support Engineer
5 113 (7.11%) Support Analyst
5 113 (7.11%) Support Technician
6 112 (7.05%) Developer
7 109 (6.86%) IT Technician
8 96 (6.04%) IT Support Technician
9 88 (5.54%) Lead
10 86 (5.41%) Administrator
10 86 (5.41%) Consultant
11 75 (4.72%) IT Engineer
12 66 (4.15%) Technical Support
13 62 (3.90%) IT Analyst
14 61 (3.84%) Service Analyst
15 57 (3.59%) 2nd Line Support
16 54 (3.40%) IT Support Engineer
17 52 (3.27%) Service Desk Analyst
18 49 (3.08%) Network Engineer
Libraries, Frameworks & Software Standards
1 83 (5.22%) .NET
2 47 (2.96%) AngularJS
3 34 (2.14%) ASP.NET
4 33 (2.08%) JSON
4 33 (2.08%) Sass
4 33 (2.08%) Web Services
5 32 (2.01%) XML
6 31 (1.95%) REST
6 31 (1.95%) SOAP
7 29 (1.83%) CSS
8 28 (1.76%) RxJS
8 28 (1.76%) XML Schema
9 26 (1.64%) HTML
10 20 (1.26%) HTML5 Canvas
11 15 (0.94%) React
12 12 (0.76%) Laravel
13 11 (0.69%) Oracle Fusion
14 10 (0.63%) Vue
15 9 (0.57%) ASP.NET Web API
15 9 (0.57%) RESTful
Miscellaneous
1 107 (6.73%) Self-Motivation
2 72 (4.53%) Management Information System
3 57 (3.59%) Onboarding
4 55 (3.46%) Social Media
5 46 (2.89%) Driving Licence
6 32 (2.01%) Public Cloud
7 30 (1.89%) Data Centre
8 22 (1.38%) Low-Code
9 21 (1.32%) Product Ownership
10 16 (1.01%) Enterprise Software
11 13 (0.82%) Credit Risk
11 13 (0.82%) EPoS
12 10 (0.63%) Replication
13 9 (0.57%) Algorithms
13 9 (0.57%) Foreign Exchange (FX)
13 9 (0.57%) Housing Association
13 9 (0.57%) Legacy Systems
13 9 (0.57%) Mobile App
13 9 (0.57%) Photography
14 8 (0.50%) CMDB
Operating Systems
1 380 (23.91%) Windows
2 166 (10.45%) Windows Server
3 117 (7.36%) Windows 10
4 92 (5.79%) Linux
5 42 (2.64%) Windows Server 2012
6 40 (2.52%) Apple iOS
7 32 (2.01%) Android
7 32 (2.01%) Mac OS
8 29 (1.83%) Windows Server 2016
9 27 (1.70%) Windows 7
10 26 (1.64%) Unix
11 24 (1.51%) Windows Server 2019
12 18 (1.13%) Mac OS X
13 12 (0.76%) Windows NT
14 11 (0.69%) Windows 8
15 7 (0.44%) Ubuntu
15 7 (0.44%) Windows Server 2008
16 6 (0.38%) Windows Vista
17 3 (0.19%) AIX
17 3 (0.19%) Solaris
Processes & Methodologies
1 425 (26.75%) Problem-Solving
2 311 (19.57%) ITIL
3 197 (12.40%) Agile
4 155 (9.75%) Project Management
5 148 (9.31%) Continuous Improvement
6 136 (8.56%) Service Delivery
7 135 (8.50%) CRM
8 132 (8.31%) Service Management
9 126 (7.93%) DevOps
10 113 (7.11%) ERP
11 98 (6.17%) Project Delivery
12 96 (6.04%) Business Intelligence
13 94 (5.92%) Decision-Making
13 94 (5.92%) Mentoring
14 92 (5.79%) Customer Experience
15 88 (5.54%) ITSM
16 82 (5.16%) Roadmaps
17 80 (5.03%) Infrastructure Engineering
18 74 (4.66%) Process Improvement
19 69 (4.34%) Stakeholder Management
Programming Languages
1 208 (13.09%) SQL
2 116 (7.30%) C#
3 72 (4.53%) JavaScript
4 59 (3.71%) PowerShell
5 58 (3.65%) T-SQL
6 38 (2.39%) TypeScript
7 33 (2.08%) VB
8 30 (1.89%) VB.NET
9 28 (1.76%) VB6
10 22 (1.38%) PHP
11 20 (1.26%) Bash
11 20 (1.26%) Java
12 19 (1.20%) Python
13 17 (1.07%) Groovy
14 15 (0.94%) C++
15 14 (0.88%) PL/SQL
16 4 (0.25%) R
17 3 (0.19%) C
18 2 (0.13%) Go
19 1 (0.063%) SOQL
Qualifications
1 211 (13.28%) Degree
2 123 (7.74%) Security Cleared
3 97 (6.10%) Microsoft Certification
4 59 (3.71%) DBS Check
5 56 (3.52%) DV Cleared
6 44 (2.77%) Cisco Certification
7 42 (2.64%) SC Cleared
8 30 (1.89%) CCNA
8 30 (1.89%) ITIL Certification
9 29 (1.83%) NVQ Level 3
10 27 (1.70%) Network+ Certification
11 26 (1.64%) MCITP
12 25 (1.57%) Computer Science Degree
13 16 (1.01%) ITIL Foundation Certificate
14 15 (0.94%) Azure Certification
14 15 (0.94%) CISM
15 14 (0.88%) CCNP
15 14 (0.88%) CISSP
15 14 (0.88%) GCIA
15 14 (0.88%) GREM
Quality Assurance & Compliance
1 91 (5.73%) SLA
2 67 (4.22%) QA
3 22 (1.38%) ISO/IEC 27001
4 17 (1.07%) GDPR
5 12 (0.76%) Accessibility
5 12 (0.76%) PMO
6 10 (0.63%) Data Quality
7 8 (0.50%) Cyber Essentials
8 6 (0.38%) IFRS
9 5 (0.31%) Actionable Recommendations
9 5 (0.31%) ISO 22301
10 4 (0.25%) GAAP
11 3 (0.19%) Cyber Essentials PLUS
11 3 (0.19%) ISO 9001
11 3 (0.19%) NIST
12 2 (0.13%) SEPA
12 2 (0.13%) SOC 2
13 1 (0.063%) HIPAA
13 1 (0.063%) ISO 14001
13 1 (0.063%) ISO/IEC 20000
System Software
1 259 (16.30%) Active Directory
2 79 (4.97%) VMware Infrastructure
3 48 (3.02%) Hyper-V
4 21 (1.32%) vSphere
5 14 (0.88%) Firmware
6 11 (0.69%) Docker
7 10 (0.63%) VMware ESXi
8 8 (0.50%) Virtual Desktop
8 8 (0.50%) Virtual Machines
9 5 (0.31%) XenDesktop
10 4 (0.25%) Microsoft App-V
10 4 (0.25%) vCloud
11 3 (0.19%) VMware Server
11 3 (0.19%) VMware Workstation
11 3 (0.19%) XenApp
12 2 (0.13%) Terminal Server
12 2 (0.13%) Terminal Services
12 2 (0.13%) Virtual Servers
13 1 (0.063%) Oracle RAC
13 1 (0.063%) Shibboleth
Systems Management
1 66 (4.15%) Microsoft Intune
2 50 (3.15%) SCCM
3 32 (2.01%) Ansible
4 27 (1.70%) WSUS
5 26 (1.64%) Terraform
6 18 (1.13%) Progress Chef
7 11 (0.69%) Sysprep
8 10 (0.63%) FortiGate
9 9 (0.57%) Nagios
10 8 (0.50%) Kubernetes
11 7 (0.44%) Single Sign-On
12 4 (0.25%) Active Directory Federation Services
12 4 (0.25%) AirWatch
12 4 (0.25%) Oracle Statspack
13 3 (0.19%) Nessus
13 3 (0.19%) OfficeScan
14 2 (0.13%) CASB
14 2 (0.13%) Failover Clustering
14 2 (0.13%) Jamf Pro
14 2 (0.13%) vCenter Server
Vendors
1 630 (39.65%) Microsoft
2 109 (6.86%) VMware
3 80 (5.03%) Cisco
4 71 (4.47%) SAP
5 46 (2.89%) Dell
6 37 (2.33%) Salesforce
7 35 (2.20%) IBM
8 31 (1.95%) Google
8 31 (1.95%) Oracle
9 27 (1.70%) Veeam
10 24 (1.51%) ServiceNow
11 22 (1.38%) Citrix
12 16 (1.01%) Fortinet
13 14 (0.88%) HP
13 14 (0.88%) Meraki
13 14 (0.88%) Sage
14 12 (0.76%) NEC
15 11 (0.69%) Virgin Media
16 10 (0.63%) Aruba
16 10 (0.63%) Infor