101 to 125 of 309 Customer Service Jobs in Berkshire

client in the Reading area. As the sole sales function, you will play a crucial role in driving business growth and building long-term customer relationships. Business Development Manager Responsibilities: New Business Development: Focus on identifying and developing new business opportunities within the Fit Out sector, particularly with contractors … specialising in retail store fit-outs. Customer Relationship Management: Cultivate and maintain strong relationships with existing customers. Market Research & Development: Identify and explore new market opportunities beyond retail, such as Defence, Security, Healthcare, and Construction. Business Development: Identify key decision-makers within the supply chain. Develop and execute sales … Prepare and deliver compelling sales presentations. Negotiate contracts and close deals. Technical Expertise: Demonstrate a strong understanding of steel processing and general steel knowledge. Customer Support: Provide excellent customer service and address customer inquiries effectively. Business Development Manager Requirements: Proven experience in sales and business development More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application … of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and … VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong More ❯

We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. This is an … sector is essential for this position. Regular Shift patern:7 am-3 pm Key Responsibilities: Deliver outstanding technical support that consistently meets or exceeds customer expectations Identify customer needs and recommend suitable products or services Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as … Basic networking knowledge and understanding of Active Directory and permissions Excellent problem-solving skills, team spirit, and analytical thinking Strong communication and interpersonal skills Customer-focused mindset with high stress tolerance and adaptability Proven ability to thrive in a high-speed, ever-changing tech environment The preceding job description More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships, and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing, and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring More ❯

to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany … and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer … provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Candidate Required Minimum Qualifications and Skills Bachelor’s degree or equivalent in Computer More ❯

Functional Consultant – Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) – a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service product, acting as the vital link between business operations and technical solutions. You will manage change requests, and oversee the integration of acquired businesses into the group platform. Key Responsibilities Help … to define Product Strategy: Shape the vision and roadmap for the Dynamics 365 Field Service to support business growth. Collaborate with Stakeholders: Gather, prioritise, and translate business needs into detailed plans. Hands-On Configuration: Work with D365 CE and Field Services, making system adjustments and resolving issues swiftly. Enable More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Salary: £60-70k + 30% Bonus Location: Farringdon (2/3 days per week) About Us Our client are the UK network service provider making digital infrastructure simple. They bring together mobile operators, central and local government, and real estate providers to work together in new ways using … sales activities in other areas such as Masts and Public Sector. The Account Manager will demonstrate a real commitment to delivering sales growth, excellent service and ensuring customer satisfaction as well as flexibility to adapt in a fast moving environment. Key responsibilities Strategy Responsible for working with the … Head of Partnerships to execute strategic plans that drive customer engagement and for identifying short, mid-term growth opportunities within the Outdoor Small Cells business and wider MNO portfolio as required Sales Pipeline Work closely with the Head of Partnerships and Account Director to develop & manage a sales pipeline More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

interest at heart, as well as the business itself. The main purpose of the job is: Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. … Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication. Drive projects that improve support-related processes and our customers' technical support experience. Write tutorials, how-to videos, and other technical articles. Work on highly complex customer … of server-based applications and computer networking. Working knowledge of Windows and Linux. Other Preferred Skills: Self-starter who is excited about technology. Strong customer focus. Strong multi-tasking skills. Solid research skills with an emphasis on finding and using information quickly. Proven ability to function as a part More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

work on As our Functional Consultant CE, you... are responsible for implementing CE solutions that support a life cycle within domains as sales, marketing, customer service and field service so that it can run efficiently and effectively facilitating requirements gathering workshops and think along with the customer work shoulder-to-shoulder with project team and customer translating business functional, non-functional requirements into a solution. configure and expand the core functionality using Power Platform components verify the solution to guarantee quality of the solution document the solution contribute to key user training extend your knowledge … the Utility market, and transfer knowledge to other colleagues contribute on growing our CE capabilities and UMAX product offering Our ideal candidate ... is customer-oriented and this way of working is important to you is eager to learn Utilities sector specific business processes has at least 2 years More ❯

work on As our Functional Consultant CE, you... are responsible for implementing CE solutions that support a life cycle within domains as sales, marketing, customer service and field service so that it can run efficiently and effectively facilitating requirements gathering workshops and think along with the customer work shoulder-to-shoulder with project team and customer translating business functional, non-functional requirements into a solution. configure and expand the core functionality using Power Platform components verify the solution to guarantee quality of the solution document the solution contribute to key user training extend your knowledge … the Utility market, and transfer knowledge to other colleagues contribute on growing our CE capabilities and UMAX product offering Our ideal candidate ... is customer-oriented and this way of working is important to you is eager to learn Utilities sector specific business processes has at least 2 years More ❯

successful candidate will be responsible for providing technical desktop support throughout London & EMEA offices, ensuring a seamless IT experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter … configuration of EUC hardware ·Hardware Asset management lifecycle and refresh (CMDB) ·VIP support ·Video Conference Support ·Work closely with internal support groups and external service providers to identify, resolve, or coordinate the resolution for EMEAPAC ·High level knowledge and support experience of hardware, software, security, networks, internet, storage, with … some understanding of Service Desk ·Experience of Problem management process and procedures ·Experience of Change management process and procedures ·Contribution to improvements and enhancements of processes/procedures ·Extensive Service Now ITSM experience such as Incidents, Requests & CMDB management ·Provide orientation and guidance to users on how to More ❯

sustained business growth. Main Responsibilities: The Technical Support Intern is required to deliver the following key tasks: Introduce new product features to the Channel Customer, help the customer to select and configure products; Respond to customers, to help solve technical problems; Training technical staff of Channel Customer’s, helps them improve the level of technology; Understand and consolidate customer demand for products and feedback to the product department for product improvement; Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan; To complete the project, the bidding work, to help … standard; To coordinate resources, and provide technical support. Key Qualifications: Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills;. Good at handling pressures The ability to learn new technologies fast A positive attitude Initiative, honesty and More ❯

sustained business growth. Main Responsibilities: The Technical Support Intern is required to deliver the following key tasks: Introduce new product features to the Channel Customer, help the customer to select and configure products; Respond to customers, to help solve technical problems; Training technical staff of Channel Customer’s, helps them improve the level of technology; Understand and consolidate customer demand for products and feedback to the product department for product improvement; Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan; To complete the project, the bidding work, to help … standard; To coordinate resources, and provide technical support. Key Qualifications: Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills;. Good at handling pressures The ability to learn new technologies fast A positive attitude Initiative, honesty and More ❯