176 to 200 of 319 Customer Service Jobs in Berkshire

About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch … ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware … number of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level More ❯

Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending … Retail Markets, and reports to the EVP of Europe & UK. In this position, you will work to ensure a smooth transition from sales to customer success and take the lead on new business sales from cold calls to closing. In addition, you will also be driving growth by nurturing … to a range of exciting SMB and Enterprise customers. With our support, you will get up to speed quickly with the products, onboarding and customer service processes. Establish and nurture new and productive relationships with executives at all levels. Identify opportunities and prepare and present dynamic business presentations More ❯

Solution and 5 years of experience on VMware vSphere Azure cloud services deployments and cloud migrations Responsibilities You will partner with program managers and service delivery teams to plan architect and guide complex infrastructure deployments and migrations for large enterprise customers moving customers from onpremises VMware environments to Azure … VMware Solution You will work directly with customer application infrastructure and security stakeholders to define requirements strategy and processes for successful design deployment migrations Maintain knowledge of the latest on AzureAVS and VMware products in order to propose designs to customers and act as subject matter trainer for other … and deployment Ability to communicate effectively with corporate customers possess an understanding of the onboarding process and demonstrate a vision for the future Excellent customer service skills good oral and written communication skills proven ability to handle difficult and sensitive situations involving the most critical and politically charged More ❯

progression with personalised development plans. Vacancy Description: We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. If you're currently in a similar role and looking for the next step in your career, this is an excellent opportunity. … The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimise IT performance. Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who … is eager to grow and develop with them. Key Responsibilities: Handle Service Desk incident tickets, including acting as an escalation point for complex issues. Follow both customer and internal processes for request tickets to ensure consistency and quality. Visit customer sites to deliver IT Surgery days and More ❯

This role involves building relationships with strategic accounts worldwide, gaining expert knowledge and sharing it with internal stakeholders to improve their understanding of the customer and industry, aiding in informed decision-making. This role includes growing relationships, and maintaining account development plans and engagement strategies with strategic large-scale … with strategic connectivity and network accounts (“Network Accounts”) developing expert knowledge and sharing this with internal stakeholders such as Design, Delivery, Sales, Commercial, Investment, Customer Services, Marketing etc., to improve their understanding of the customer and thus helping to inform decision making in relation to their specific function. … and share intelligence with multiple internal stakeholders who either have touch points with allocated Strategic Accounts or whose roles relate to the delivery of service or product to those customers. To increase Strategic Accounts Customers’ understanding of Global Switch and to promote Global Switch through attendance at trade events More ❯

needs, while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs … the latest Power Platform advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational … access and identity management, as well as ensuring compliance within Azure DevOps environments to maintain secure and reliable workflows. In-depth understanding of core service management concepts, including Change Management, Incident Management, and other ITIL-aligned processes, to ensure efficient and effective system operations and support. More ❯

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the follow-up and management of processes, including checks … suppliers. IT literate and competent with Microsoft Office and similar software. Ability to create data reports and presentations. Confident, collaborative working style with exceptional customer service skills, able to communicate effectively at all levels. Highly organised with the ability to work in a fast-paced, structured manner to More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to … progression opportunities. Responsible for day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and … suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to … progression opportunities. Responsible for day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and … suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. More ❯

once a quarter for team meetings. You'll work as part of a collaborative and values-driven team that prides itself on delivering excellent customer service while driving digital empowerment across organisations. The ideal candidate will combine strong problem-solving skills with an empathetic, people-first approach. Key … Responsibilities: Respond to and resolve support tickets in line with customer SLAs Investigate and troubleshoot issues within the Unit4 ERP system, focusing on finance modules Provide clear, professional communication with clients throughout the ticket lifecycle Collaborate with internal colleagues and third parties (e.g. Unit4) to ensure timely resolution Maintain … accurate records of activity and time in the call handling system Identify opportunities for service improvements or potential consultancy upsell Deliver remote consultancy to customers when required Contribute to a positive team culture rooted in accountability, empathy, and continuous improvement Skills & Experience: Proven experience supporting Unit4 ERP , specifically the More ❯

of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us More ❯

Readiness for Next-Generation IT Services PEAK Matrix® 2023. We also won four 2023 ISG Star of ExcellenceTM Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and … enterprises in both new and existing accounts Consultatively identify requirements and propose solutions to customers Create and deliver client presentations, proposals, and contract negotiation Customer solution selling that could include software licenses for persistent and partner solution and services Building and Managing a strong Sales Pipeline Anchor client meetings … driving joint demand generation and jointly closing license and services revenue Attributes: Hustler who believes in getting things done both internally and for the customer Passion and commitment for customer success Hands-on with demos and proposals Enterprise wide solution selling capabilities Excellent, context-specific communication and presentation More ❯

is a Team lead role, responsible for leading and motivating a team of project coordinators to provide an end-to-end Purchase Order management service to the Programme and Project community and drive improvement initiatives that help the team meet set targets and delivers efficiency for the business. What … balanced work distribution across the team to meet SLA targets Responsible for reviewing individual and team performance against key performance indicators and ensuring all service level agreements are achieved Inducting, training, motivating and coaching to ensure the highest standards of customer service are always delivered by the More ❯

is a Team lead role, responsible for leading and motivating a team of project coordinators to provide an end-to-end Purchase Order management service to the Programme and Project community and drive improvement initiatives that help the team meet set targets and delivers efficiency for the business. What … balanced work distribution across the team to meet SLA targets Responsible for reviewing individual and team performance against key performance indicators and ensuring all service level agreements are achieved Inducting, training, motivating and coaching to ensure the highest standards of customer service are always delivered by the More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯

a seamless integration of paid and owned tactics to drive engagement and deliver results. Successful candidates will have a knack for first-class client service, creative digital content development, and campaign planning across various social channels while running highly efficient accounts. They will have a strong understanding of B2B … about working for innovative clients and have proven success in managing and driving social accounts, we would love to hear from you. RESPONSIBILITIES Client service Day-to-day client and team management. Including: Partnering with Associate Director level on overall account planning, as well as taking the lead on … Google Ads, ATL and audio/podcast advertising) is a bonus, but not a requirement CULTURE Fast paced (frequent tight deadlines, multitasking, etc.) Strong customer service orientation Spirited (look for inquisitive employees who will ask questions, challenge and get stuck in) Non-hierarchical, open working environment (ability to More ❯

for data governance, ensuring data accuracy, completeness, and integrity across systems. Conduct comprehensive reviews of client systems to understand the structure and flow of customer interaction and life-cycle data. GIS Data Modeling & Transformation Design GIS data models aligned with the client’s business objectives, transforming existing data structures … data privacy regulations and practices. Exposure to analytics and reporting tools is considered a plus. General Qualifications Excellent communication skills, including executive presence in customer-facing roles. Strong interpersonal skills, with a focus on customer service and collaboration. Analytical mindset with exceptional attention to detail. Effective time More ❯

for data governance, ensuring data accuracy, completeness, and integrity across systems. Conduct comprehensive reviews of client systems to understand the structure and flow of customer interaction and life-cycle data. GIS Data Modeling & Transformation Design GIS data models aligned with the client’s business objectives, transforming existing data structures … data privacy regulations and practices. Exposure to analytics and reporting tools is considered a plus. General Qualifications Excellent communication skills, including executive presence in customer-facing roles. Strong interpersonal skills, with a focus on customer service and collaboration. Analytical mindset with exceptional attention to detail. Effective time More ❯

revenue. Working as part of a collaborative team, you’ll be responsible for managing day-to-day operations across ecommerce platforms while optimizing the customer journey and executing the commercial trading calendar. You will also guide external agency partnerships and support wider marketing and trading initiatives. Key Responsibilities: Strategy … Operations: Oversee all online activity, including product listings, pricing, promotions, and inventory Performance Optimisation: Monitor site analytics and KPIs to improve conversion rates and customer engagement CRM & Email Marketing: Own and optimise Klaviyo CRM campaigns aligned with the trading calendar Paid Performance: Guide digital marketing agency to ensure PPC … spend supports commercial goals Collaboration: Work closely with marketing, design, and customer service teams to enhance campaigns and promotions UX & Innovation: Stay on top of trends to improve the customer journey and identify growth opportunities External Partnerships: Manage platform and vendor relationships to ensure smooth ecommerce operations More ❯

team of Software Analysts/Programmers to undertake all aspects of enhancing the central application and acting as 1st line system support to internal customer's requests. Who are we looking for? As a Software Analyst Programmer, you will be expected to: Ensure maximum uptime of the systems to … meet agreed customer Service Level Agreements (SLAs) creating daily reports on system health. Provide support to users for day-to-day support of a PL/1 application running on a Stratus Central Computer. Design, code, document, and test system enhancements to the central computer application, on an … to ensure consistency and high quality standards. Collate, maintain and action a software defect database taking part in review meetings on progress. React to customer enquiries and generate reports and supporting evidence if requested. Maintain and promote high personal standards in environment, safety, health, security and quality and be More ❯

a global cloud-based planning software company. Our mission is to deliver more and to deliver better; we are focused on excellence in every customer engagement, on developing each other, and in fostering a collaborative and supportive environment. A vision that has been recognised for the tenth year running … work independently and to take initiative when necessary. Interpersonal Skills: High emotional intelligence with the ability to work collaboratively in a team environment. Strong customer-service orientation and approachable demeanour. Other Requirements: Flexibility: Willingness to work beyond standard office hours occasionally when required to meet deadlines or support More ❯

networking Virtualisation technologies Software-defined networking (SDN) and software-defined storage (SDS) Public cloud platforms (e.g., Microsoft Azure) Containerisation technologies Strong operational mindset encompassing customer service, security, performance, and IT operations perspectives. Systems thinking with ability to identify single points of failure. Familiarity with IT operations and ITSM More ❯

enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and … schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between … your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual More ❯

of strategic change initiatives within our young bank. You will be responsible for driving product and process transformation across our portfolio, ensuring regulatory compliance, customer value, and operational efficiency. Requirements: Lead the planning and execution of business change initiatives across payments products (e.g., Faster Payments, SEPA, CHAPS Direct (RTGS … and regulations. Develop detailed business requirements, user stories, and acceptance criteria for change delivery. Coordinate with cross-functional teams including IT, operations, risk, and customer service to deliver change. Monitor change delivery progress and resolve blockers, ensuring alignment to scope, timeline, and budget. Drive stakeholder engagement and ensure … strong communication around impacts, benefits, and risks of change. Conduct impact assessments, gap analyses, and readiness reviews. Ensure delivery of customer-centric, compliant, and future-proof solutions Qualifications and Skills: 5+ years of experience in banking or financial services, with strong exposure to payment systems and change delivery. Proven More ❯

in B2B sales, ideally within the industrial distribution market Proven ability to identify and drive sales growth opportunities Strong relationship-building and communication skills Customer-centric mindset with a knack for problem-solving Organised, with the capability to prioritise effectively Business Development Executive Benefits: Competitive salary plus OTE bonus … Company car or car allowance Company mobile phone and laptop Minimum of 23 days holiday plus bank holidays (increasing with length of service) Access to a salary sacrifice cycle scheme Meet the Organisation: Who We Are and What We Do At BPX Group, we have proudly established ourselves as … the leading independent distributor of factory automation products for over 60 years. With a commitment to customer service and a passion for technology, our talented team works diligently across our UK and Ireland branch network. Our strategic partnerships with market-leading brands allow us to offer innovative products More ❯