301 to 324 of 324 Customer Service Jobs in Berkshire

Outside Client Partnering Representative is primarily responsible for the management of a specific group of clients, including business development, account retention, contract negotiation, and customer service. Due to the nature of this position, some travel and working outside of regular business hours will be required. Assumes relationship leadership role … and prepares account strategy by creating an account contact and development plan that addresses how Farrow will meet current and future service requirements. Manages to upsell opportunities and becomes an advocate for the client and their customers. Leads client monthly operations and QBR meetings ensuring that client performance expectations … are understood and satisfied. Communicates action plans from meetings. Resolves day-to-day service issues by interfacing with operations and other support groups to determine corrective action and monitor the progress of actions. Provides visibility to Farrow management of the state of client health. Manages service performance by More ❯

self-sufficient company with a strong history of making significant returns for UCL. What you’ll be doing: We are seeking a proactive and customer-focused individual to join our IT team as a Helpdesk Analyst. The successful candidate will provide first-line support to both on-site and … experience you’ll need to apply: This role requires a willingness to learn, a strong interest in IT, and a commitment to providing exceptional customer service. No commercial IT experience is necessary, a real drive and passion to have a career within IT would also be considered. This More ❯

with precision. Job Description Your Career The Senior Director, Global Support EMEA will lead the Network Security support organisation as part of the Global Customer Services (GCS) organization. The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas … of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in the Professional services and Customer Success organisations. The EMEA Support Senior Director will use enterprise technical support industry best … KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance, etc. Your Impact Drive an operational rigour that meets the needs and requirements More ❯

now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams. Depending on your level of experience & suitable skills, salary range is £70k - £110k base salary. There is a great package with … London, Potters Bar or Bristol. The job: We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for … customer modernization projects. The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications. Reporting to the Customer Domain Principal Architect, contributing to More ❯

Personal Skills: Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills. Will be able to demonstrate a clear and concise … be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable More ❯

Personal Skills: Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills. Will be able to demonstrate a clear and concise … be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable More ❯

Personal Skills: Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills. Will be able to demonstrate a clear and concise … be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable More ❯

and interpret real-time data, forecast the overall end-to-end network, and identify areas at risk to act immediately to prevent or mitigate service erosion. As a Network Planner, you will track and identify ongoing improvement opportunities. You will suggest and build new reports to enhance network planning … in implementing planning requirements; forecast, monitor, and improve the full end-to-end parcel process (Hub to delivery). Produce daily reports on volume, service levels, processes, and resource requirements. Compile and publish weekly/monthly reports on network status and performance for operational cascade from Director level and … considering planning constraints such as Parcel Machine throughputs and performance. Host daily network conference calls with Managers and Senior Managers across Depot, Field, and Customer Services to discuss performance and escalate issues to prevent failures. Skills/Qualifications: Ability to communicate clearly at all levels, building trust and credibility More ❯

CREST New Technology IT is at the core of the clients business, providing continuous development, assisting in delivering a cost efficient and high-quality service to its customers. Currently the core business is run on HP NonStop Servers (Tandem). Communications infrastructure and message routing functionality are implemented on … Linux environments. Further responsibilities include but are not limited to: Defining options and providing recommendations for migration from legacy to new event driven and service focused architecture working in collaboration with the clients Enterprise Architecture team, CREST application architects and other parties Delivering a coherent end-to-end IT … testing, live implementation and post implementation support. Technical skills: Strong experience in implementing Event Hub technology (such as Kafka ) and modern architecture (for example, service oriented architecture, microservices architecture) Experience in: leading the implementation of platform-independent and database independent applications working with Financial Market Infrastructure and/or More ❯

the Group and each business within it, fostering collaboration, knowledge sharing, inspirational management, innovative and entrepreneurial thinking, and ultimately driving growth and of course customer satisfaction. This role is ideal for someone who is passionate about learning and development and ready to make a significant impact on the business. … businesses and market needs Job Family Specific Development: Design and deliver tailored development programs for specific job families such as sales, software developers, and customer services, so that they directly contribute to business growth Learning Management System (LMS) and AI Integration: Use AI applications to create personalised learning experiences More ❯

the Group and each business within it, fostering collaboration, knowledge sharing, inspirational management, innovative and entrepreneurial thinking, and ultimately driving growth and of course customer satisfaction. This role is ideal for someone who is passionate about learning and development and ready to make a significant impact on the business. … businesses and market needs Job Family Specific Development: Design and deliver tailored development programs for specific job families such as sales, software developers, and customer services, so that they directly contribute to business growth Learning Management System (LMS) and AI Integration: Use AI applications to create personalised learning experiences More ❯

rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone. Role: Working within our VIP management department, the main purpose of … this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk. Duties and Responsibilities: To deliver the best possible service Account Managers respond to and initiate … necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service. Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances. You will also be required to attend More ❯

Benefits A value-added distributor of converged IP solutions are looking to hire a Sales Account Manager/Internal Sales Executive to manage their service provider customers, based in Theale, Reading. The company's portfolio of products that they supply includes Broadband, Unified Communications, Security, Wireless LAN and Networking … support and site survey amongst others. Targeted primarily at the SME and Enterprise markets, these solutions are supplied to System Integrators, Value Added Resellers, Service Providers, Telcos and Online Resellers. About the position: The role will be part of a small, dedicated team selling a range of Connectivity products … and services into the Service Provider market. This is a market showing substantial growth so this role will combine account management of existing (smaller) customers, assisting with management of larger accounts and prospecting for new customers. Develop new business through pro-actively contacting prospects and engaging at a senior More ❯

Benefits A value-added distributor of converged IP solutions are looking to hire a Sales Account Manager/Internal Sales Executive to manage their service provider customers, based in Theale, Reading. The company's portfolio of products that they supply includes Broadband, Unified Communications, Security, Wireless LAN and Networking … support and site survey amongst others. Targeted primarily at the SME and Enterprise markets, these solutions are supplied to System Integrators, Value Added Resellers, Service Providers, Telcos and Online Resellers. About the position: The role will be part of a small, dedicated team selling a range of Connectivity products … and services into the Service Provider market. This is a market showing substantial growth so this role will combine account management of existing (smaller) customers, assisting with management of larger accounts and prospecting for new customers. Develop new business through pro-actively contacting prospects and engaging at a senior More ❯

journey, providing Zen customers and prospects with a best-in-class experience by adopting leading industry ideas to deliver an innovative, automated, and disruptive customer experience. The goal is to develop our digital self-service capabilities via websites, portals, and mobile apps. This role involves working with various … and architectural principles Knowledge of Docker and Kubernetes About Zen Zen is the UK's largest independently owned, B Corp accredited telecommunications and tech service provider, committed to ethical business and long-term goals. We offer data, voice, hosting, and cloud services, supporting a highly connected world with award … winning customer service. We are proud of our awards, our community and D&I initiatives, and our environmental commitments. We are a certified Great Place to Work and B Corp. Benefits include: Free Zen broadband Your birthday off Salary reviews every 6 months Over 13,000 courses available Discretionary More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

integrations, ensuring issues are resolved efficiently and effectively. This role isn't just about answering tickets-it's about problem-solving, efficiency, and great customer service. You'll work at a good pace, focusing on practical solutions rather than getting lost in unnecessary deep dives. A strong understanding of … a technical mindset, a natural curiosity for how things work, and the ability to explain complex concepts simply and effectively. Giving installers the best service in the industry is at the core of our company credo. We're looking for a passionate, dedicated individual who will join us in … an installer on reaching a resolution. A natural problem-solver - someone who enjoys troubleshooting, thinks logically, and finds solutions efficiently without getting bogged down. Customer-focused mindset - able to communicate clearly, professionally, and patiently with installers, ensuring a positive support experience. A team player - in our small, high-performing More ❯

to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a Subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our … the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug … data platforms and tooling is desirable OUR CULTURE AND VALUES Our culture and values align with our mission to truly understand and oBer exceptional service to our customers. The Monument Technology team are all here because we are passionate about building so much more than a bank and so More ❯

is a dynamic and innovative organisation, dedicated to providing the best quality solutions to their expanding portfolio of clients. With a strong focus on customer satisfaction and quality service, they strive to exceed expectations, providing a whole host of services within the Business Process Automation space. The Role … experience” they are open to candidates from all types of backgrounds – with the right attitude to sales. So if you are/have: B2B Customer Services background Looking to move into a “soft sales” role from administration A Recent Graduate Telesales experienced looking to move out of an SDR More ❯

most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they … while delighting the end user. This is delivered through Onfido's five SDKs (Android, iOS, Swift, React Native, Flutter & Web), which are embedded into customer applications to help users prove their identity. They care deeply about image capture quality, accessibility, customization and reducing friction for end-users. Responsibilities: As … significant volumes, be highly available, performant and resilient. We’re on a rapid growth trajectory and have interesting problems to solve to ensure our service stays robust and delivers good service to our customers. Work closely with product designers, product managers, and other engineers to deliver great experiences More ❯

days in the office each week. The Role This is an excellent opportunity for a Technical Account Manager. You'll be supporting a key customer, working for a company with a growing reputation in their field. The Technical Account Manager will have a background in the telecommunications industry with … We're expecting the Technical Account Manager to be able to work as a Pre/Post Sales resource for the team, providing excellent service to the customer. The Company The Technical Account Manager will join a global market leader in providing trusted Cybersecurity solutions. The Technical Account Manager More ❯

Account Executives HYBRID positions for French or Dutch speakers. What you will be doing: B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings Build rapport & nurture relationships with C-level prospects in French or Benelux … region Act as a main point of contact for your clients and provide exceptional customer service. Prospecting new clients to identify their pains and qualify interest in the new SaaS solution Negotiate and close deals of up to EUR 5,000 and ensure warm handover of qualified opportunities for More ❯

Account Executives HYBRID positions for French or Dutch speakers. What you will be doing: B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings Build rapport & nurture relationships with C-level prospects in France or Benelux … region Act as a main point of contact for your clients and provide exceptional customer service. Prospecting new clients to identify their pains and qualify interest in the new SaaS solution Negotiate and close deals of up to EUR 5,000 and ensure warm handover of qualified opportunities for More ❯