1 to 25 of 40 Customer Experience Jobs in the East of England

business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support and work closely with change management, communications, and adoption activities. Training, Scheduling & Knowledge Transfer: Schedule a programme of activities to Raise … services. Certifications & Qualifications (Preferred) ServiceNow ITSM Implementation Specialist or equivalent experience ITIL v4 (Foundation or above) ServiceNow CSA UX/Service Design/CX certifications (advantageous) Key Outcomes: Improved user satisfaction and adoption of ITSM services Consistent, intuitive, and measurable ServiceNow user experience Reduced friction, improved self-service ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

DIGITAL EXPERIENCE PARTNER/DIGITAL MARKETING SPECIALIST Up to £50 ,000 + Excellent Staff Bens including 35 Days Holiday/Strong Company Pension & Life Assurance/Private Healthcare including Dental , Physio, Eye Tests/Buy & Sell Additional Annual Leave Hybrid/2 Days Onsite/3 Days Work … your workload End-to-End. This dynamic role will require you to use your passion for Digital Technology, your Drive to Deliver an Excellent Customer Experience, and your thirst for knowledge to Proactively Seek & Deliver Digital Solutions that Improves Services & Processes. The Ideal Candidate will have Exceptional Attention ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Customer Support Location: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAP We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual … high-performing team delivering best-in-class service to customers. The Role The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate ...

ecommerce trading operations across one or more DTC websites, working closely with marketing and operations to drive performance, improve the customer experience, and support the commercial strategy of a business with a genuine reputation for excellence in its field. Main Responsibilities: Develop strategic sales plans each period … conversion rate optimisation Manage the scheduling and publishing of digital promotional calendars in line with campaigns and seasonal priorities Coordinate with operations and customer service teams to support an exceptional end-to-end customer experience Skills/Experience: 2 to 3 years of experience ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making … sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting … focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role – Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline’s e-commerce portal. ...

Business Analyst – Customer SupportHatfield - HybridSalary Up To £50,000 (DOE) 12 month FTC Are you a detail-driven Business Analyst with a passion for improving customer journeys and business processes? We’re looking for a skilled professional to join a Global team and play a key role … shaping, analysing, and optimising end-to-end processes across the business. The Role As a Business Analyst within the Customer Support function, you’ll be responsible for developing journey maps and documenting processes that drive operational excellence. You’ll work closely with stakeholders across the organisation to understand current ...

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35 Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy ...

Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee … customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales ...

office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through insight-led experimentation, testing … This is a highly visible role within our Digital team, where you'll champion a test-and-learn culture and use data, creativity and customer insight to improve conversion, engagement and commercial performance across our online platforms. What you'll be doing You'll own and deliver Markerstudy ...

Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also … challenging data collections, directly assisting senior level customers and your team. Collaborate with product and technology teams to implement effective long term solutions Consolidate customer feedback and translate it into improvement initiatives BASIC QUALIFICATIONS: - Experience managing managers and global teams - 7+ years of people management experience - 5+ ...

third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware … support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology ...

will also oversee cloud infrastructure and strengthen our cyber security maturity. Collaborating closely with product, commercial, and data teams, you will help deliver seamless, customer centric digital experiences while continually improving performance, cost efficiency, and resilience. This is a rare opportunity to make a significant impact, shaping the technology … Mentor technical leaders and support career growth. Leadership & Delivery Proven leadership of multi‐disciplinary engineering teams. Strong appreciation for testing (automated, functional, UAT). Experience delivering digital products in commercial environments. Practical experience with Agile (Scrum, Kanban). Ability to manage budgets and technical trade‐offs. IT Operations ...

Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change … models that back them. Key job responsibilities Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner ...

agile manner, close to your customers and in a key position to learn about a range of products. Salary : Circa £64,000 depending on experience Dynamic (hybrid) working : 5 days per week on-site due to workload classification Security Clearance : British Citizen or a Dual UK national with British … making the platform reliable, resilient, and easier for the rest of the engineering team to build on. The work you'll do directly affects customer experience, engineering velocity, and overall product health. What we're looking for from you: Previous Software Engineering Experience Willingness to learn ...

newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum , depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme … platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions ...

newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum , depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme … platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions ...

will be the person who ensures everything behind that door runs with accuracy, confidence and pace. Your work directly improves the customer experience, supports our growth strategy, and frees up the Sales Director to focus on high value opportunities. The right person in this role becomes a force … follow through to conversion Support the Sales Director with proposals, tenders, forecasting, and pipeline visibility Liaise with Technical Teams to coordinate delivery, scoping and customer updates Maintain supplier relationships and raise purchase orders Keep CRM data immaculate no loose ends Support sales initiatives and occasional marketing activity Drive continuous ...

code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with … emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with the security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout ...

activation-while ensuring high-quality service delivery across IT, telecoms, and cyber security solutions. You will act as the key link between sales, engineering, customer experience, and finance teams, ensuring projects are delivered efficiently, on time, and to a high standard. Key Responsibilities Provisioning & Project Delivery … manage provisioning across all customer projects Coordinate internal teams to ensure smooth handovers and delivery Plan resources and equipment to support project timelines Track progress, risks, and dependencies across multiple workstreams Maintain accurate project updates within CRM systems Support pre-sales processes and installation readiness Operational Coordination Manage hardware ...

requiring strong technical expertise, exceptional attention to detail, and commercial awareness. You will be responsible for designing, maintaining, and optimising HubSpot across Marketing, Sales, Customer Experience, and Finance, ensuring data integrity, automation accuracy, and reliable insight at leadership level. You will own CRM architecture, including pipelines, lifecycle stages … delivering training, enforcing best practices, and continuously improving the platform as the business scales. This role is suited to a HubSpot specialist with demonstrable experience operating in a fast-growth or scale-up environment. You should be highly analytical, process-driven, and confident in translating complex business requirements into ...

proud of the progress we've made, but we're just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital … difference. What youll do Take the lead on overseeing digital sales and operations, quickly jumping on technology or digital-channel incidents to keep the customer experience running smoothly. Own the end-to-end management of incidents (including Major Incidents), from assessing impact to coordinating fixes and keeping stakeholders ...

ASIC Design Engineer on our Blink/Ring ASIC Team, you'll work on cutting-edge System-on-Chip (SoC) designs that directly impact customer experiences. Our vertically integrated environment means you'll see your innovations come to life in products that customers genuinely love … validation environment that spans from architectural modeling through post-silicon validation. We believe in giving engineers the best tools to do their best work. Customer-Obsessed Engineering: We work backwards from real customer needs to create super-low power, energy-efficient designs featuring the latest advances ...