26 to 50 of 60 ITIL Jobs in the East of England

Essential GCSEs or equivalent (including English and Maths) IT qualification (e.g. ECDL, level 2/3 apprenticeship in an IT subject or equivalent) Desirable ITIL Foundation Experience Essential Experience working in an IT support or asset management role as part of a team Experience of labelling, tracking, and updating hardware ...

will be expected to work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies ...

degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. Atbpha,werecommitted to doing the right ...

degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, we’re committed ...

various platforms. Investigate and resolve backup failures and issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause Analysis ...

Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/background. Experience in multi-culture working. Microsoft Teams. Please only apply for this ...

manage escalations. Comfortable balancing Helpdesk, store support, projects, and coordinating third-party vendors/MSP. Certifications desirable: Microsoft 365 Admin, Azure Fundamentals, CompTIA Network+, ITIL Foundation. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between ...

support role Strong customer service mindset Ability to explain technical issues to technical & non-technical users Problem-solving mindset and ownership of issues Desirable ITIL experience Google Workspace experience MacOS knowledge ...

decisions Skilled in managing multiple tasks simultaneously Ability to work collaboratively with cross-functional teams Detail-oriented with a commitment to quality Familiarity with ITIL frameworks and best practices for service management Leader, client centric, empathetic, passionate, critical thinker, innovative and results focused If you feel you have the skills ...

internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality ...

management and third-party spend control, and experience contributing to bids/proposals. You will have commercial acumen (budgeting, forecasting, cost control), familiarity with ITIL and delivery against SLAs/OLAs/KPIs, and excellent stakeholder, leadership and coaching skills. Desirable: Power BI/reporting, Lean Six Sigma/Prince2 ...

hardware levels. Strong administrative background with attention to detail and accuracy in data reporting and processing. Ability to gain OEM and standard IT accreditations. ITIL experience preferred. Prior experience in a corporate IT environment is an advantage. Excellent time management and organisational skills. Hands-on, proactive, and willing to take ...

youll thrive under pressure and deliver profitable, workable solutions. Youll be familiar with best practices in design methodology and Telco business processes (eTOM or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing ...

related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact of IT incidents by resolving first time where ...

practices. Excellent communication, problem-solving and organizational skills Ability to lead and collaborate with cross-functional teams Relevant security certifications (e.g., CISSP, CISM, CRISC, ITIL) are a plus. ...

practices. Excellent communication, problem-solving and organizational skills Ability to lead and collaborate with cross-functional teams Relevant security certifications (e.g., CISSP, CISM, CRISC, ITIL) are a plus. ...

communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience ...

communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience ...

related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem click apply for full job details ...

common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous ...

rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis … benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. ...

times and comply with all Corporate Policy Person Specification Qualifications Essential BTEC, Diploma or equivalent Desirable Service Desk Institute Analyst certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Experience Essential Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing … understanding of community focus and previous experience of working in IT within the public sector preferably the NHS Experience of working within an ITIL environment Skills, Abilities and Knowledge Essential Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Able to meet targets under pressure Good problem ...

maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. … with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical ...

Appraise Technician I, II and Region Lead of daily performance. Keep team informed of any issues or recurring problems. Qualifications Computer Science Course attendee ITIL 4 (Beneficial) Attributes: Solution mindset: driven to solve problems and find solutions to user issues Prioritization, planning and organisational skills Enthusiastic, flexible, and able ...

this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager … learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving ...