51 to 69 of 69 Incident Management Jobs in the East of England

Platform Support/Field Support/Client Support Engineer/Post-Sales Support/Technology Support Specialist/Tier 2 Support/Root Cause Analysis/Technical Troubleshooting/Incident Management/Support Escalation/Technical Documentation/Product Demonstrations/CRM Systems/Diagnostics/Firmware Support/Hardware Integration/Deployment Support/Technical Enablement/ More ❯

ensure clear unambiguous communications are provided to all impacted partners. Be the technical SME for the on-prem corporate networks infrastructure providing expert support to incidents, problems, and major incident management. As part of this role translate technical detail to business impact and provide advice to all stakeholders. Manage the capacity of our on-prem corporate network infrastructure ensuring … managing Communication Networks and should hold a degree or equivalent industry qualifications/experience. Also, you will demonstrate experience in the following areas: Technical Proficiency: Experience of IP network management Experience of Extreme LAN switches and configuration. Experience designing complex multi-vendor, multi-technology IP networks TCP/IP and routing knowledge Experience with Cisco Viptela SDWAN Experience in More ❯

Job Title: Incident Manager Location: Bedford, UK (Sometimes Onsite) Clearance Required: DV Cleared - Mandatory Employment Type: 6 months Contract Join Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High Touch Technical Support … and resolution progress Monitor service alerts and new support cases, driving them to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service … level calculations, and trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in More ❯

Major Incident Manager - Recent Banking experience The client is seeking a skilled Incident Manager with expertise in incident processes. The role involves supporting the delivery of backlogs and managing incident resolution. About You: You are passionate and driven about delivering high-quality technology services. You are a clear and confident communicator, experienced in leading diverse teams … through complex technical incidents. You prioritize the customer's impact during incident management. You are well-versed in ITIL practices and hold relevant qualifications. You have experience in root cause analysis techniques beyond incident resolution. You are comfortable working with data to identify trends and take proactive measures. About The Role: Own, manage, and improve incident and … problem management policies, processes, and procedures. Manage and drive resolution of high-priority and escalated incidents with proactive stakeholder communication, technical escalation, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify recurring incident areas and raise proactive problem records. #J-18808-Ljbffr More ❯

systems for naval defence projects Ensure fire suppression/detection systems meet industry safety standards Collaborate with engineering teams to integrate HVAC&R and fire safety solutions Test & Inspection Management: Implement inspection protocols for critical components and systems Conduct Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning inspections Maintain documentation and reporting aligned with AQAP, ISO … and EHS standards DRACAS Implementation: Manage the Data Reporting, Analysis, and Corrective Action System (DRACAS) to track and resolve reported issues Conduct incident investigations, analyse root causes, and implement corrective actions Maintain traceability of incident management from initial discovery to resolution What We’re Looking For: Degree in Engineering, Quality Management, or a related field 5+ … years of QA management experience in naval defence or manufacturing Strong knowledge of AQAP 2110/2210 and ISO 9001 standards Expertise in Quality Plans, Test, and Inspection Plans Experience conducting EHS building checks and risk assessments Knowledge of HVAC&R systems and fire suppression/detection products Experience implementing DRACAS for incident tracking and corrective action Certified More ❯

Technology, Platform and Application engineering teams to deliver excellence SRE Focus: Design and implement SLOs, SLIs, and error budgets Drive a data-driven approach to system reliability Establish robust incident management and response protocols Lead continuous improvement initiatives Reduce toil through automation and engineering excellence Cloud & DevOps Excellence: Orchestrate CI/CD pipelines and deployment automation Optimize AWS … and solutions that helps enable partner teams including developers to drive software convergence and accelerate product development. BASIC QUALIFICATIONS 12+ years software engineering experience, 5+ years experience in engineering management Experience leading the design, automation, deployment, and support of large-scale infrastructure Proven track record in SRE/DevOps leadership Deep expertise in AWS services and cloud architecture Experience More ❯

is accurate in all business cases for Central Operations initiatives. Responsible for own development and support others to maximise potential. Job Specific Responsibilities: Responsible for end user supports and management of incidents raised via the incident management system (Service Now) Support Central Operations Project Managers at the initiation,definition, testing and implementation of Systems & Technology projects Supporting More ❯

impacts. Manage and communicate changes to the on-prem corporate network infrastructure, ensuring clear communication of potential business impacts. Act as the technical SME for the network infrastructure, supporting incident, problem, and major incident management processes. Ensure capacity management of the network infrastructure, proactively identifying potential future issues and formulating mitigation strategies. Support and promote an … across multiple sites, ensuring the secure, resilient, and reliable operation of our corporate communications infrastructure. Qualifications and Experience: Proven experience managing communication networks with technical proficiency in: IP network management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL More ❯

impacts. Manage and communicate changes to the on-prem corporate network infrastructure, ensuring clear communication of potential business impacts. Act as the technical SME for the network infrastructure, supporting incident, problem, and major incident management processes. Ensure capacity management of the network infrastructure, proactively identifying potential future issues and formulating mitigation strategies. Support and promote an … across multiple sites, ensuring the secure, resilient, and reliable operation of our corporate communications infrastructure. Qualifications and Experience: Proven experience managing communication networks with technical proficiency in: IP network management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL More ❯

personalization across online touchpoints. Collaborate with insights, analysis, and other teams to understand customer behavior and market trends. Balance commercial goals with customer satisfaction in retail media initiatives. Manage incident planning and recovery, communicating effectively with customers and stakeholders. Work with agile squads and set clear OKRs. Represent the Customer function in strategic forums, especially in Grocery Home Shopping … initiatives. Skills and Experience Required: Experience in crafting and executing customer experience strategies with measurable results. Expertise in eCommerce and personalization, understanding online customer behaviors. Strong project and stakeholder management skills. Excellent communication and presentation skills, with experience engaging senior leadership. Leadership experience managing cross-functional teams. Experience in incident management and recovery planning. Familiarity with agile More ❯

compliance with data protection regulations. Compliance Frameworks: Assist in the implementation and maintenance of data protection policies and frameworks. Virtual DPO Services: Provide ongoing compliance monitoring, advisory support, and incident management. Client Support: Assist clients with Subject Access Requests (SARs), data breach management, and other regulatory matters. Training & Awareness: Deliver training sessions on data protection best practices for More ❯

h (Inside IR35) 12 month min contract Luton, Bedfordshire - 90% onsite We are seeking to recruit an experienced Lead Security Engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Engineering Projects and will take responsibility for all security aspects of product design, development, verification … Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration More ❯

month min contract Luton, Bedfordshire - 90% onsite Defence & Government We are seeking to recruit an experienced Lead Product Security Engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Engineering Projects and will take responsibility for all security aspects of product design, development, verification and … Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration More ❯

targeted attacks and service disruptions. This is not your average support role – you’ll be: Client-facing – engaging with high-profile stakeholders, requiring strong communication Handling monitoring, escalations, and incident response Working closely with Cloudflare’s security & performance services Supporting feeds & tools introduced to prevent breaches during races Acting as a key part of the incident management chain Must-Have Skills Strong communication – this is a client-heavy, speaking role Understanding of security operations, monitoring, and escalation Experience in incident or breach response Comfortable in a high-pressure, fast-moving environment like F1 #J-18808-Ljbffr More ❯

and reactive work to SLA Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of Site permit process Assisting with incident management and subsequent investigation to establish root cause Supporting the Shift Engineering Teams to ensure correct operation of the critical More ❯

expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement. IT Network Support Engineer - Key Responsibilities: Network Support and Maintenance: Provide day-to-day support for … enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure. Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs. Deployment: Assist with projects team for hardware deployment and replacement. IT Network Support Engineer - Required Skills and Qualifications: 2+ years of enterprise More ❯

expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement. Network Support and Maintenance: Provide day-to-day support for enterprise network environments. Configure, troubleshoot, and … maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure. Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs. Deployment: Assist with projects team for hardware deployment and replacement. IT Network Support Engineer - Required Skills and Qualifications: 2+ years of enterprise network engineer or administrator experience. Problem More ❯

06.06.2025 Expiry Date: 21.07.2025 Job Description: Lead Security Engineer 12 month minimum contract We are seeking an experienced Lead Security Engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position reports to the Head of Engineering Projects and is responsible for all security aspects of product design, development, verification, and maintenance … role involves conducting security risk assessments, preparing mitigation plans, deriving security requirements, and working with development teams to implement security controls and produce security artefacts. Key Responsibilities: Producing Security Management Plans, work package descriptions, and cost estimates for bids and proposals. Conducting security risk assessments, mitigation plans, gap analysis, and supporting system accreditation. Defining security requirements, advising on standards … Control Plans and advising on implementation techniques. Supporting platform lockdown, configurations, penetration testing, and remedial actions. Managing product security throughout its lifecycle, including vulnerability and patch management. Leading security incident management during crises. Candidate Requirements: Experience with security solutions for military and/or commercial products. Senior-level NCSC certification or recognized qualification (e.g., ISC2 CISSP). Knowledge More ❯

off products where appropriate Monitoring all quality and customer feedback and implementing action plans to resolve issues raised and prevent them happening again Escalating and gathering data to support Incident management and enforcement challenges in my product area Inputting product, benchmarking, process and improvement ideas into the New Product Development plan Input into Category Teams Strategy focusing on More ❯