51 to 75 of 79 Service Delivery Jobs in the East of England

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with … products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to … data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we strive to deliver exceptional service and support to our valued customers! Job Types: Full-time, Permanent Schedule: Monday to Friday No weekends Work Location: In person More ❯

growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. Job Role for an Administrator … established but fast-growing company and you fulfil the criteria set out below, please get in touch. Provide effective administrative support to the whole company structure to enable excellent service delivery for our clients Play a role in the efficient operation of the team ensuring maximum flexibility to meet changing demands Answer telephones, and deal with all telephone More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

satisfaction and retention Identify new business opportunities within existing accounts Promote a wide range of technology, telecoms, and managed services solutions Work closely with internal teams to ensure smooth service delivery Achieve sales targets and KPIs while delivering excellent customer service Ideal Candidate: Previous experience in account management or business development Background in IT, Telecoms, Connectivity, or More ❯

Uphold Cyber Essentials Plus standards and assist with audits Configure and deploy devices, manage accounts, and maintain IT documentation Work closely with 3rd-party IT providers to ensure smooth service delivery The Person: IT support experience Strong skills in Microsoft 365, networking, and hardware maintenance Knowledge of information security and GDPR principles Confident communicator with excellent problem-solving More ❯

The Role As a Technical Engineering Support Officer, you will be the linchpin for managing and maintaining crucial asset and compliance information. You'll work closely with our Estates Service Leads to conduct detailed site surveys, gather data, and create detailed asset databases and reports. Your work will directly support our Centre of Best Practice (CoBP) initiatives and help … will have a proactive attitude and be a tenacious completer-finisher. You should be pragmatic, grounded, and take personal accountability for your work. Experience within a healthcare maintenance and service delivery environment is highly desirable, and knowledge of Healthcare Estates and Engineering systems is a significant advantage. You should have: Significant IT skills , including proficiency in Microsoft Office More ❯

or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career progression and a very enticing benefits package. More ❯

or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career progression and a very enticing benefits package. More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition … to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop … their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition … to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop … their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning More ❯

As a Client Engagement Manager, you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals. Key Responsibilities: Client Relationship … s business roadmap. Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity). Drive revenue growth and contribute to overall business targets. Delivery Oversight: Work with delivery teams to ensure successful execution of projects and SLAs. Resolve escalations and ensure high-quality service delivery. Monitor KPIs and project health across … all engagements in the account. Stakeholder Management: Coordinate with internal technical, sales, and delivery teams. Provide regular updates to internal leadership and client stakeholders. Conduct quarterly business reviews (QBRs) with clients. Innovation & Advisory: Stay abreast of industry trends and client-specific challenges. Advise clients on emerging technologies and IT strategies. Promote innovation and continuous improvement within the account. Required More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯

application volume is expected for this opportunity. Highways Technology Technician Job Description covering Oxfordshire, N’hants, North London, Essex, Cambs. The Highways Technician will work in conjunction with the Service Delivery Manager to develop and improve all Technology Performance across the designated assets contract. The role is a day shift 8.30am to 5pm. You will be required to … emergency Response times and maintenance obligations are met. Assists in the development of all maintenance programmes within the network. Responsibilities Proactively undertakes client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Local management and co-ordination of maintenance resources and third-party support. Maintain an extensive understanding of client processes, specifications and … rectification Planned maintenance Comply with EH&S requirements Identify and escalate network issues or improvements Qualifications/Skill Requirements Must have Driving Licence HERS Sector 8 training relevant to service operative (ideally) Chapter 8 competency (ideally) ONC or B/TEC Ordinary National Certificate in Electronic engineering or equivalent Due to the nature of the role we require candidates More ❯

Highways Technology Technician covering Oxfordshire, N'hants, North London, Essex, Cambs. The Highways Technician will work in conjunction with the Service Delivery Manager to develop and improve all Technology Performance across the designated assets contract. The role is a day shift 8.30am to 5pm. You will be required to work some night shifts on occasion. You will be … emergency Response times and maintenance obligations are met. Assists in the development of all maintenance programmes within the network. Responsibilities Proactively undertakes client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Local management and co-ordination of maintenance resources and third-party support. Maintain an extensive understanding of client processes, specifications and … rectification Planned maintenance Comply with EH&S requirements Identify and escalate network issues or improvements Qualifications/Skill Requirements Must have Driving Licence HERS Sector 8 training relevant to service operative (ideally) Chapter 8 competency (ideally) ONC or B/TEC Ordinary National Certificate in Electronic engineering or equivalent Due to the nature of the role we require candidates More ❯

knowledge would be desirable. Keen and enthusiastic engineers who are able to work solely or as part of a small team. Good fault finding capabilities, use of manufacturers tools (service checkers etc). Experience with small installations would be beneficial, however not a necessity. Call out rota which is currently 1 in 9 weeks You must also hold a … do a great job. You will already have experience gained in a similar role. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You must be flexible and willing to support the team with other site general planned and reactive tasks including client requirements for the More ❯

As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals. Key Responsibilities: Client Relationship … s business roadmap. Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity). Drive revenue growth and contribute to overall business targets. Delivery Oversight: Work with delivery teams to ensure successful execution of projects and SLAs. Resolve escalations and ensure high-quality service delivery. Monitor KPIs and project health across … all engagements in the account. Stakeholder Management: Coordinate with internal technical, sales, and delivery teams. Provide regular updates to internal leadership and client stakeholders. Conduct quarterly business reviews (QBRs) with clients. Innovation & Advisory: Stay abreast of industry trends and client-specific challenges. Advise clients on emerging technologies and IT strategies. Promote innovation and continuous improvement within the account. Required More ❯

As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals. Key Responsibilities: Client Relationship … s business roadmap. Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity). Drive revenue growth and contribute to overall business targets. Delivery Oversight: Work with delivery teams to ensure successful execution of projects and SLAs. Resolve escalations and ensure high-quality service delivery. Monitor KPIs and project health across … all engagements in the account. Stakeholder Management: Coordinate with internal technical, sales, and delivery teams. Provide regular updates to internal leadership and client stakeholders. Conduct quarterly business reviews (QBRs) with clients. Innovation & Advisory: Stay abreast of industry trends and client-specific challenges. Advise clients on emerging technologies and IT strategies. Promote innovation and continuous improvement within the account. Required More ❯

skills and experience. To excel in this role, you will need to demonstrate: ESSENTIAL EXPERIENCE & SKILLS Understanding of Innovation and Emerging technology – Awareness of how new technology and innovative service design approaches can support the growth of debt advice services. Knowledge of the Debt Advice Sector – Understanding of debt advice services, financial inclusion, and regulatory frameworks (e.g., FCA, MaPS … teams, public bodies, and sector stakeholders to deliver on project objectives Technology & Digital Debt Advice Landscape – Understanding of how digital tools, technology infrastructure, and innovation impact debt advice delivery. Service Design & Delivery Models – Awareness of different debt advice delivery models (face-to-face, digital, telephone-based, hybrid) with a strong understanding of accessibility and the impact of … vulnerable circumstances on service delivery. Technology & Sector Analysis – Ability to assess sector trends, anticipate future demand and horizon scan to inform investment decisions. Problem-Solving & Innovation – Ability to consider issues from multiple angles and navigate complex problems effectively. DESIRABLE EXPERIENCE & SKILLS: Digital Transformation Experience – Understanding of the challenges, risks and opportunities of undertaking a digital transformation programme. Impact and More ❯

IT Managed Service Engineer Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided … the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Were looking for an IT Managed Service Engineer to join our team and deliver high-quality technical services to our Managed Service customers. This is a full-time field-based role with flexibility to work … across various healthcare settings. Youll be responsible for installations, upgrades, break-fix support, and ongoing system maintenance. What youll do As an IT Managed Service Engineer, youll deliver technical services efficiently and professionally, ensuring customer satisfaction and system reliability. Youll provide on-site and remote support, maintain accurate documentation, and collaborate with internal teams to resolve issues swiftly. Key More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯

Role: Field Service Technician - Multi-Functional Devices Location: North London - Inner M25 Package: up to £32,000 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as … a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi-Functional Devices … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯