51 to 61 of 61 Service Delivery Jobs in the East of England

primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level … single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting ...

senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent … absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery. The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement … using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight. Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls. Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate ...

application patching activities. Identify, assess and remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact … governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations, automation and security. Skills & Experience Strong knowledge of Windows Server and/or Linux administration ...

workshop, ensuring equipment is built, repaired, configured, and deployed to the highest standards. This is an excellent opportunity to join a growing Managed Service Provider (MSP) where quality, customer service, and continuous improvement are at the heart of everything they do. The successful candidate will be responsible … managing workshop operations, leading a small team of engineers, maintaining stock levels, supporting project delivery, and ensuring hardware is prepared and delivered on time. Working closely with the Service Desk, Projects and Procurement teams, you will play a key role in delivering an outstanding service to customers. ...

proposals, liaising with the team to gather accurate information Procurement & purchasing - Research, order, and track equipment and supplies, managing supplier communications and ensuring timely delivery Travel & logistics - Book travel, accommodation, and logistics for team members attending client sites, events, and meetings Phone & reception duties - Handle inbound calls, take messages … maximise the value of their technology investments. Our team brings deep expertise in data management, cloud infrastructure, cyber security, training and enablement and IT service delivery. We work with organisations of all sizes to map out strategic goals and deliver tangible projects, always tailoring our approach to meet each ...

data centres and associated infrastructure services (server, storage, network and cloud platforms). Lead operational governance including change control, risk management and service standards. Develop and run disaster recovery and business continuity activities including DR testing and failover exercises. Lead operational incident response, supporting crisis management and continuous improvement. … Coordinate facilities and specialist service providers, managing supplier performance and service delivery. Deliver capacity planning and operational forecasting across infrastructure and data centre environments. Produce and maintain operational documentation including runbooks, procedures, policies and standards. Ensure compliance with internal security, safety and operational controls. What you're looking ...

provider of AI-powered automation solutions, are looking for a Project Manager to be responsible for delivering technology projects and solutions to customers, ensuring delivery to agreed specifications, timelines and budgets while maintaining effective governance, stakeholder communication and project reporting. Key Responsibilities Deliver technology solutions and services to customers … ensuring successful project outcomes. Collaborate with cross-functional teams to support customer engagement and service delivery. Manage project timelines, risks, issues and stakeholder expectations. Lead project meetings and provide clear project updates and reporting. Requirements 3 + years Project Management experience Proven experience delivering IT or technology solutions ...

outcomes. This includes providing expert clinical information advice and guidance; working collaboratively with others to ensure patient and clinical involvement in the planning, development, delivery and evaluation of systems and services; and championing the use of digital systems as an enabler of change and quality improvement. This role will … provide strategic direction and clinical leadership on the design, implementation, and use of digital solutions to ensure quality improvements and the delivery of high‐quality primary care services and opportunities across the wider care system for improved patient experience and efficiency. The postholder will promote innovation and champion ...

/BEMS company to recruit an experienced BEMS Commissioning Engineer with substantial growth on contracts. Our client is committed to maintaining the exceptional service standards they are renowned for and ensuring their customers receive the quality they expect. With a robust client base they consistently secure exciting projects, including … commissions, system servicing, remedials and maintain current contracts. This position requires varied proactive field-based customer facing activity, focusing on quality, customer relationships and service delivery. General duties will consist of (but not limited to): Carrying out BEMS system servicing/call outs/remedials. Carrying out BEMS system ...