51 to 75 of 79 Service Delivery Jobs in the East of England

the forefront, overseeing critical IT transformation projects and managing both Capital and Revenue budgets. About the Role You'll lead a customer-focused IT and Digital team, driving performance, service development, and continuous improvement. Working with the Assistant Director - IT/Digital and Transformation, you'll shape and deliver the Digital Strategy as a key driver of organisational change. … degree or professional qualification (or equivalent experience), with strong knowledge of digital technologies, trends, and their practical application. You'll bring proven experience in public sector IT and digital service delivery, budget and supplier management, and the use of AI and automation to boost productivity. You'll also be skilled at building networks to stay ahead of emerging More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … have a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment.A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

are a trusted name in security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and project management. We're looking for experience with: Managed technologies and providing administrative assistance for various systems Controlled and monitored data … to continuous improvement. They emphasise on openness allowing their clients to always be in the loop. They combine cutting-edge technology with a people-first approach to deliver a service which can be relied on. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly to (see below) £30000/ More ❯

are a trusted name in security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and project management. We're looking for experience with: Managed technologies and providing administrative assistance for various systems Controlled and monitored data … to continuous improvement. They emphasise on openness allowing their clients to always be in the loop. They combine cutting-edge technology with a people-first approach to deliver a service which can be relied on. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly to £ 30000/year Talent More ❯

are a trusted name in security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and project management. We're looking for experience with: Managed technologies and providing administrative assistance for various systems Controlled and monitored data … to continuous improvement. They emphasise on openness allowing their clients to always be in the loop. They combine cutting-edge technology with a people-first approach to deliver a service which can be relied on. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly to £ 30000/year Talent More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: A deep experience of working in a support, service delivery or customer success role Good knowledge Excel (vlookups/pivot tables) Experience of building rapport with teams to understand their needs. Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

s growth. The ideal candidate will be confident at identifying new business opportunities, growing client relationships, and staying ahead of industry trends. Duties Work with various departments to understand service delivery to new and existing clients. Manage client accounts, uncover new opportunities, and maintain strong relationships. Gain and maintain a thorough understanding of all products and services offered … including delivery procedures and methods. Stay updated on emerging market trends to keep the company at the forefront of industry opportunities. Produce and process client enquiries, quotations, and instructions promptly and accurately. Promote company services and provide support via telephone, email, online, and in-person meetings. Deliver high standards of client care and support with a consultative approach. Attend More ❯

are a trusted name in security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and p... More ❯

are a trusted name in security and remote monitoring. As an Assistant IT Manager you will play a key role in shaping and executing the IT strategy, focusing on service delivery, infrastructure, information security, business continuity, and p click apply for full job details More ❯

maintains strong client relationships to ensure customer satisfaction and repeat business. Represents the company at client visits, meetings, and industry events. Works closely with internal teams to ensure seamless service delivery and customer care. The Candidate Has proven commercial experience in the container logistics sector. Demonstrates a track record of successful business development and account management. Possesses strong More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Support Engineer that wants to work a varied role as an Assistant IT Manager, with the ambition that matches More ❯

closely with clinical, digital, and operational teams to ensure safe, effective, and innovative use of digital systems to deliver our Pharmacy and Medicines Optimisation strategy and so support the delivery of high-quality care across our services. Main duties of the job This role, as part of the Pharmacy Management Group is key to delivering the Pharmacy and Medicines … the ePMA system.o Provide expert pharmaceutical input into digital systems and medicines workflows.o Collaborate with IT, EPR, and clinical teams to ensure safe and effective integration.o Develop and ensure delivery of training programs for multidisciplinary staff.o Ensure governance, compliance, and business continuity for digital medicines systems.o Contribute to research, audits, and national ePMA networks.o Line manage pharmacy staff and … services for children and young people, perinatal services, plus medium and low secure learning disabilities services. The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These More ❯

Customer Success Consultant/Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing and prospective clients. Why eduFOCUS eduFOCUS … Contract: Full-time, permanent position, office based only. Hours: 35 hours per week (Monday - Friday) Holiday: 28 days annual leave plus bank holidays About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients with system … a positive experience throughout their journey with eduFOCUS. Manage client records, orders, and documentation accurately within internal systems. Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery. About You As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a More ❯

expertise to the outcome of the business processes for the Digital Development and Automation Team. The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter … expertise and technical skills to develop a strong service delivery. Working as part of a 24/7 on-call escalation rota, it is a requirement of the post to be able to make judgements based on own interpretation of often highly complex and multi-stranded issues where the impact may have adverse effects (i.e. making the decision to … and where necessary invoke disciplinary, performance management. Manage theDigital Development and Automation Team in providing a proactive application development and support function, delivering services to customers as per relevant Service Level Agreements (SLAs). Working with Business Analysts, the post holder will identify processes that are suitable for automation and provide recommendations to reengineer processes to improve automation potential. More ❯

Week 2 - 09:00-17:00) Start Date: Immediate About the Role We are seeking an organised and proactive Senior Helpdesk Administrator to join our busy service operations team on a 6-month fixed term contract. This role is ideal for someone with strong communication and coordination skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities … the first point of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are … communicated to customers in a timely and professional manner. Requirements: Previous experience in a helpdesk, service coordination, or administrative support role (ideally within a technical or engineering environment). Excellent organisational and multitasking abilities. Strong IT literacy and attention to detail. Confident communicator with a customer-focused approach. What We're Looking For: o Minimum 3 years' experience in More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

and mature our global IT infrastructure and SecOps capabilities. This role is responsible for the strategy, operations, and execution of all infrastructure services, enterprise security operations, GRC and IT service delivery. The ideal candidate is a technically proficient leader who can operate at both strategic and tactical levels - capable of leading teams, driving transformation, and diving deep when necessary. … Key Responsibilities Lead and manage global infrastructure and security operations teams, including network, cloud, data center, endpoint platforms, and service desk. Own the end-to-end operational strategy for system availability, performance, and security monitoring. Oversee the day-to-day execution of infrastructure and security services, ensuring operational excellence and incident response readiness. Partner with the CISO to shape … automation, observability, and scalability across the infrastructure and security stack. Serve as a key escalation point for technical troubleshooting and security event resolution. Guide vendor selection, contract negotiations, and service-level adherence with third-party infrastructure and security providers. Partner cross-functionally with all functions in the business, and ensure alignment with Enterprise Applications, Data Analytics, Legal, and Trade More ❯

Our client based in St Albans requires a Project Administrator who will directly support the successful delivery of projects undertaken by the Delivery team (Voice, Connectivity, Networking, and IT) through effective facilitation, tracking and reporting. Job Objective Act as the main point of contact for project communications. Assist the Project Manager with planning, tracking, and reporting. Maintain project … against expectations, and collaboratively managing and maintaining effective working relationships. Efficient and timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery. This includes a clear and understandable line of communication between all parties on a weekly basis, even in the event of no real update. Skills & Competencies: Completing or More ❯