1 to 25 of 56 Case Management Jobs in England

Boston area of Lincolnshire. Technical Support Team Leader The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed … workflow issues. The Team Leader provides support to team members as needed. Oversee the Workload - Incoming Calls/Emails/Live Chats and Case load. General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through ...

keen awareness of the sensitivities involved. Strong analytical skills with meticulous attention to detail. Excellent written and verbal communication skills. Proficiency in Microsoft Office, case management systems, and redaction software. Ability to manage sensitive information with discretion and professionalism. Experience prioritising workloads under pressure and working collaboratively with … team members. Desirable (Knowledge, skills, qualifications, experience): Experience with case management systems (e.g., Icase). Relevant Data Protection or Information Governance qualifications (e.g., BCS, ISEB, CIPP/E). Knowledge of Freedom of Information and Environmental Information Regulations. Technologies: Microsoft Office Suite Case management systems Redaction ...

documents, including letters, emails, and patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the computerised case management system, including following workflows and generating … attorney's emails, judge urgency, and action as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), with ideally an understanding of case management systems and experience of following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

support and improvement of core business systems. You'll work closely with users across the organisation, supporting both standard IT services and a central case management platform. Benefits for the IT Support Analyst: 25 days holiday plus bank holidays (increasing with service) Enhanced pension Bonus scheme Private healthcare … discount scheme As an IT Support Analyst, you will: Provide day-to-day IT support across applications, systems and hardware. Support and maintain a case management system, including configuration, user support and documentation. Assist with system upgrades, enhancements, testing and change activity. Create and maintain clear system ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the next stage of design and roll out, reports and dashboard creation, maintenance management alongside cost management activities. If you are interested in automation of processes, streamlining workflows, and the creation of reporting to provide data driven insights to inform strategic planning and resource allocation, this role will provide the opportunity to help drive these initiatives. You'll get the flexibility ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the next stage of design and roll out, reports and dashboard creation, maintenance management alongside cost management activities. If you are interested in automation of processes, streamlining workflows, and the creation of reporting to provide data driven insights to inform strategic planning and resource allocation, this role will provide the opportunity to help drive these initiatives. You'll get the flexibility ...

unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions … vital role in one of our three key Scrum teams, driving business analysis, process optimisation, and strategic implementation of Pega BPM (Business Process Management) and Case Management capabilities. The ideal candidate will act as a crucial link between business stakeholders and development teams, ensuring that Pega solutions ...

will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the nex click apply for full job details ...

currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. ...

automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

Employee Experience, ER & Policy Manager to join our People Team on a contract basis. This is a unique opportunity to combine hands-on ER case management with strategic policy development and manager capability building. You'll play a key role in supporting both individual ER cases (grievance, disciplinary … sickness absence) and collective ER processes (potential in insourcing). But this role goes beyond case management - you'll be shaping the way we work by redefining our core policies in line with our desired employee experience , embedding company behaviours, and equipping line managers with the confidence ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

using Postgres Experience designing and validating APIs Comfort with modern infrastructure fundamentals including containers, CI, and cloud deployment Nice to Have Experience with incident management, case management, or ITSM systems Exposure to cybersecurity concepts and terminology Experience scaling APIs for analytics using columnar databases or search engines ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

looking for a Systems and Performance Manager to join Greater London Authority and play a key role in managing and improving their correspondence and case management systems. This is a fantastic opportunity to work at the heart of public affairs and partnerships, supporting critical business continuity projects. Location … possibility of further extensions) Pay: PAYE: £28.42 or Umbrella: £37.00 per hour What you’ll be doing Acting as product manager for CRM and case management systems such as Microsoft Dynamics, Asana, and Salesforce . Supporting the procurement and implementation of new systems. Administering our bespoke correspondence system ...

that make work simpler, smoother, and more human (using ServiceNow HRSD as the engine). Think mapping out end-to-end journeys (onboarding, offboarding, case management), building out future-state designs, and shaping how technology supports every stage of the employee lifecycle. This isn't a technical developer … What you'll bring: Experience in HR process design, stakeholder engagement and transformation delivery A solid understanding of how ServiceNow HRSD enables HR services (case management, lifecycle events, onboarding etc.) Familiarity with automation, AI, and collaboration tools across HR functions The ability to translate business needs into ServiceNow ...

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

accuracy and accessibility of housing data, enabling the organisation to monitor outcomes, optimise resource allocation, and demonstrate impact to stakeholders. Experience with the Housing management system known as Pyramid is essential for this role. Key Responsibilities: Data Management & Systems Data Performing & Reporting Benchmarking & Service Improvement Compliance & Regulation Stakeholder … Engagement Data Management Quality and regulatory compliance Essential Skills and Experience: Performance management, compliance, or quality assurance within Housing or social care Experience with housing or case management systems Experience of Housing benefit rules, rent and service charges, and exempt accommodation Strong knowledge ...

captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR) Assess requirements, design solutions, document models, and deliver ETL solutions using SSIS … SSIS Knowledge of Azure environments/Azure Data Factory is highly desirable Experience in managing and processing large datasets. Knowledge of database management systems and query languages. The ability to work collaboratively with cross-functional teams. Strong problem-solving skills and attention to detail. A degree or equivalent qualification ...

protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing champions Investment in your career development through learning … development, talent management, coaching, mentoring and on the job experience. Are you a BI Developer looking for an opportunity to design, develop, and enhance enterprise BI solutions, working with data from telephony, finance, HR, and other core systems to deliver meaningful management information? Do you thrive ...

hiring a Test Lead Analyst to own our testing strategy and lead a multi-discipline test team across our digital products, internal case management platforms, and our cutting-edge AI initiatives. Build and lead a high-performing test function, elevate process maturity, and embed automation and quality engineering … information security teams to support non-functional testing (performance & security) and compliance. What You'll Need: Leadership of multi-team testing functions, including line management and hiring. Expert knowledge of testing processes and modern quality engineering practices. Comfortable reporting and interacting with senior stakeholders, act as the quality authority ...