1 to 25 of 88 Case Management Jobs in England

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

ready for delivery. Liaise regularly with customers to share information and ensure the customer is happy with the delivery of data dashboard and case management solutions. Raise awareness and identify any additional products or services the customer may require. Ensure that all internal systems, particularly HubSpot, are updated … customer details. Stay up to date on all projects and services, with particular focus on local government product developments and the data and case management portfolio. Skills Required: The ability to build and maintain strong client relationships, particularly within local government organisations Responsible for building sales pipeline with ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote) Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform click apply for full ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … Architect, you will:Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models.Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems.Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over point ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

Office on a full-time hybrid basis.Key Responsibilities• Manage, support and provide guidance to the existing development team • Develop, test, and maintain the existing Case Management System • research, design, document, and modify software specifications throughout the production life cycle. • Assist in defining software development project plans, including scoping … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging • Generate statistics and write reports for management and/or team members on the status of the programming process • Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard … attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities. Present architecture recommendations and transformation roadmaps. Support the development of a ServiceNow HRSD Knowledge Centre. Experience Required Extensive ServiceNow HRSD experience. Proven experience assessing … understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables HRSD Current State ...

product backlog across multiple teams, balancing customer value, business priorities, technical debt and platform optimisation.Drive the adoption and enhancement of Salesforce Service Cloud, including case management, workflow automation, knowledge management and customer service operations.Shape the future use of AI and automation within customer service, including technologies such … large-scale transformation programme, ensuring customer and colleague needs remain at the centre of decision-making.Coach Product Owners and help establish strong product management practices across the organisation.About youYou will be an experienced Product Manager who combines strong product leadership skills with deep knowledge of CRM and customer service ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

continuous improvement.What you will do As our Data Engineering Lead, you will:Design, develop and maintain enterprise ETL/ELT pipelines, integrating data from case management, finance, CRM and third-party systems into a central data platform.Lead the development and continuous improvement of our cloud-based data platform … security, data protection and access control principles within cloud-based data platforms.Comfortable working in regulated data environments with sensitive personal and litigation data.Excellent stakeholder management and communication skills.Desirable ExperienceExposure to predictive analytics, machine learning operationalisation or AI platforms.Experience working with Dynamics CRM, case management platforms such ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

business analysis, data governance and Microsoft technologies.As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms.Demand for these projects is growing, and we're expanding our data migration capability to support more … technical problems through to resolution.• A practical understanding of data protection and secure handling of sensitive client information.Particularly valuable experience includes:• Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate.• Actionstep, Clio or comparable cloud-based practice management platforms.• Experience handling legal ...

analysis, data governance and Microsoft technologies. As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms. Demand for these projects is growing, and we're expanding our data migration capability to support … problems through to resolution. • A practical understanding of data protection and secure handling of sensitive client information. Particularly valuable experience includes: • Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate. • Actionstep, Clio or comparable cloud-based practice management platforms. • Experience handling legal ...