1 to 25 of 313 Case Management Jobs in England

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics … and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions, new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology … support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and problem-solving skills More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯