101 to 125 of 219 Case Management Jobs in England

looking to recruit an IT Director. Taking ownership of a growing team, the IT Director will oversee the overall strategic direction , planning, implementation and management of IT systems and infrastructure required to support legal operations. This will incorporate networks, server and cloud environments along with legal technology platforms and … applications including case management, document management and time recording systems. Aligning technology with business need, the IT Director will drive forward technical/digital transformation within a highly regulated environment. As IT Director you will possess a strong technical/infrastructure background within a Microsoft/Cloud More ❯

leader in the field of automated decisioning. We are looking for a Mid-Level Backend Engineer to join the "Resolve" team tasked with building Case Management-a brand-new feature in our product-and maintaining our critical Entity Layer, a store powering customer entities used across the platform. … You'll Do Primarily work on backend components written in Python/FastAPI, hosted on an AWS serverless architecture: Build and maintain the new case management system, enhance the entity layer, review pull requests with depth, and optimize CI/CD pipelines. Engage actively in team rituals such More ❯

will be expected to define solutions, champion initiatives, and drive continuous improvement in alignment with Cambridge Spark's strategic objectives. Key responsibilities: Learner Performance & Case Management Lead monthly deep-dive caseload reviews to track learner progress, identifying risks, defining necessary interventions, and engaging directly with learners and employers. … planning. Support and develop a high-performing team that is agile, responsive, and solutions-focused in addressing learner and employer needs. Employer Engagement & Stakeholder Management Act as a key point of contact for employer partners, providing regular updates on learner performance and collaborating on solutions where challenges arise. Support … Service Delivery Director (SDD) when required, providing leadership coverage during periods of leave or high demand. Candidate Specification: Experience within apprenticeship sector 3+ years Management of a team (ideally in remote settings) 3+ years Commercial awareness and acumen Project Management (desirable) Exceptional communication Stakeholder management at a More ❯

enhancing employee experience across the organisation. Key Responsibilities Proactive HR Support to Line Managers Partner with managers to provide coaching and guidance on people management, leadership, and team development Support managers in resolving performance management issues, providing advice on coaching, PIPs (Performance Improvement Plans), and development strategies Drive … implement HR best practices to enhance team effectiveness and employee engagement Provide training sessions/workshops to managers on topics such as effective people management, ER processes, and conflict resolution Employee Relations (ER) Lead Advisor Serve as the primary point of contact for all employee relations matters, including grievances … and sometimes lead on the design, development, and delivery of key HR programs and initiatives such as: Employee engagement and well-being programs Performance management enhancements Diversity, Equity & Inclusion (DEI) initiatives Talent development and career progression frameworks Monitor the impact and effectiveness of HR initiatives through data-driven insights More ❯

teams when necessary. Develop and configure tools for the Robotics Clinical Operations teams to sustain business demand for tasks such as pre-operative planning case management, support incident management, system monitoring, and operational reporting/data analytics. What You Need (Required Qualifications) Bachelor's degree in Software More ❯

meeting rooms and hot desks are operational and ensuring the relevant spare stock is managed and maintained. Key duties and responsibilities are : Incident & Request Management: Handle incidents and requests in accordance with Jigsaw24’s Case Management Process and ITIL best practices . SLA Compliance: Ensure all incidents … and requests are acknowledged and responded to within the agreed Service Level Agreement (SLA). Customer Communication & Expectation Management: Deliver clear, professional responses to incidents and requests, ensuring consistent communication throughout the customer's support hours. Set realistic expectations by clearly outlining timelines and next steps, keeping customers informed … date with internal processes, regularly review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible. Escalation Management: When necessary, escalate incidents and requests to internal resolver teams or external parties, ensuring effective collaboration until resolution. Knowledge Base Contribution: Contribute to the More ❯

will be flexible and holistic, continually reassessing participant needs. Building relationships with key partners and stakeholders is crucial, as is recording and maintaining accurate case notes using the ECCO system. You will comply with organisational policies and procedures and work flexibly across Greater Manchester. You will involve relevant agencies … Delivery will be across the ten local authorities in Greater Manchester, predominantly in Stockport. About you: The ideal candidate will possess strong skills in case recording and management, with experience in handling a personal caseload and the ability to recognise and appropriately address safeguarding concerns. Proficiency in IT … systems and case management is essential, along with experience in providing one-to-one support, advice, employability, or housing services. Knowledge of careers advice and benefits, excellent communication skills, and a flexible approach to working from various locations across Greater Manchester are also required. The candidate should be More ❯

to support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and … Collaborate with the senior technical support teams to identify best practices for Blackline for technical troubleshooting and problem resolution. Collaborate with the Customer Care management team for overall department alignment and success. Qualifications/Skills: Technical Diploma or Degree from a recognized institution. 5-7 years' experience managing in … a technical support/help desk environment. International or global multi-language experience is considered an asset. Experience administering call center telephone and ticket management systems. Strong technical aptitude and logical problem-solving skills. Shift scheduling in a 24-hour, 7 day a week operation. Process-oriented while remaining More ❯

a highly skilled and motivated BI Developer to lead the IT team through a critical transformation project. This role involves migrating their on-premises case management system to a cloud-based solution, specifically moving data and SSRS reports into Azure. The successful candidate will play a key role More ❯

business processes Build low-code/no-code applications using Power Platform and Dataverse Integrate Dynamics 365 with internal and third-party systems (e.g., case management, document automation, finance platforms) Develop custom plugins, workflows, JavaScript, and C#/.NET components Translate user and stakeholder requirements into technical specifications More ❯

will be flexible and holistic, continually reassessing participant needs. Building relationships with key partners and stakeholders is crucial, as is recording and maintaining accurate case notes using the ECCO system. You will comply with organisational policies and procedures and work flexibly across Greater Manchester. You will involve relevant agencies … Delivery will be across the ten local authorities in Greater Manchester, predominantly in Stockport. About you: The ideal candidate will possess strong skills in case recording and management, with experience in handling a personal caseload and the ability to recognise and appropriately address safeguarding concerns. Proficiency in IT … systems and case management is essential, along with experience in providing one-to-one support, advice, employability, or housing services. Knowledge of careers advice and benefits, excellent communication skills, and a flexible approach to working from various locations across Greater Manchester are also required. The candidate should be More ❯

HR Data Management Administrator (Workday) Contract (9 months) c£25 to £28 per hour (via Umbrella) Hybrid-working (x3 days in Stockley Park, Uxbridge, West London) The Opportunity: As a key member of our HR Shared Services team for a global client, you will handle critical HR transactions in … and Experience: 2+ years in HR or HR Shared Services, focusing on employee data administration Experience with HR systems Workday is essential Familiarity with case management tools like ServiceNow (preferred) Strong Microsoft Office skills, especially Excel (pivot tables, v-lookups) Experience documenting business processes in a visual format … enhancements prior to general release Please contact Edward here at ISR to learn more about our global client and working as a HR Data Management contractor for their Workday systems being used by their employees across the European region More ❯

based technology stack that is essential in supporting and enabling a diverse, flexible and highly mobile workforce. Central to this role are our Cafcass case management applications and related products. These IT applications are fundamental to our work with children and families, capturing all related data and documents … business needs. Ensure releases are to time, budget, and quality. Oversee all functional, performance, user acceptance and regression testing. Lead all communications and change management activities. Provide leadership and line management to the Product Assistant. The above is just a flavour and we encourage you to read the … terms of what we're looking for in you, you will have: Degree level IT qualification or equivalent is desirable. Demonstrable experience of release management and software testing, including automated testing. Strong understanding of software development cycle and Agile methodologies. Experience of working with external IT suppliers. Outstanding written More ❯

of a dedicated team to deliver support on advanced HPC hardware and software technologies. Maintain meticulous records of planned maintenance actions and outcomes within case management systems. Ensure compliance with customer rules for change management controls. Provide a professional and positive approach to the customer in the More ❯

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

Product Manager, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces … reducing observability spending by up to 70%. We are seeking a Product Manager to drive our product vision for the Alerting and Incident management tooling across our platform and provide the robust foundation for Observability and Security teams to build on. Our Alerting engine offers real-time detection … and control over alert timings for Observability and Security. It automatically initiates actions, from case interactions to third-party integrations, ensuring smooth operations. Success in this role requires experience with Observability or Security products and the ability to deliver platform capabilities that can be leveraged across both Internal Products More ❯

the intricacies of law across jurisdictions and over time - ensuring LEAP's output is always current, compliant, and appropriate. From database design to document management and legal research, you'll turn an encyclopaedic knowledge of the law into a more streamlined and automated global LEAP experience. As a result … working in an English law firm with experience in at least Conveyancing, Personal Injury or Litigation areas of law A Law degree Experience with case management systems An understanding of the small law firm's culture & expectations Excellent organisational skills Excellent communication skills (both written and verbal) Strong More ❯

via St Paul's, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. The impact you will have: Leading and assisting the Risk Management and Audit teams by handling internal and external audit requests related to Risk System tools. Assisting the rest of the team with escalations and … to effectively present and analyse risk-related data and trends. Working knowledge of antifraud solutions/risk systems/device fingerprinting and CRM/case management tools. Knowledge about cyberthreats (e.g., malware, ransomware, botnets, exploit rootkits). Knowledge of machine learning model validation, swap population review, deployment. Any More ❯

analytical skills with the ability to handle sensitive information. Sound letter writing and document drafting skills. IT proficiency, ideally experience of working on a case management system. Salary & Hours: A basic salary of £40,000 - £50,000 with the opportunity to earn a team bonus Our standard working More ❯

Lead cross-functional teams in an agile sales and delivery process, responsible for delivering first-class citizen centric experiences, including digital services & platforms, content management, analytics and reporting, digital engagement & communications, e-commerce, CRM, case management, field service, customer contact and bespoke web & mobile applications. 3. Sales More ❯

Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within … customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate opportunities arising from support cases and upcoming contract renewals Administer out of hours support rotas to ensure adequate … Support cover is in place Travel and work on customer sites as required Qualifications, Skills, Training & Experience Proven experience in a leadership or team management position Demonstrated skills and understanding of the configuration and support of software and IT based systems Experienced in the use and administration of Microsoft More ❯

SC Clearance A proven track record of delivering Oracle Cloud projects in HR and Talent modules Experience with two or more of: Performance & Goal Management, Talent Review & Succession Planning, Oracle ME applications, Oracle Grow, Cloud Learning, Recruiting Cloud, HR Helpdesk/Case Management, Benefits, Time & Labor, Workforce … Compensation Absence Management Experience with HCM Experience Design Studio Understanding of Page Composer and Flex Fields Full lifecycle implementation experience with Oracle HCM at enterprise level Excellent communication skills Experience in client-facing roles with extensive stakeholder engagement In line with the Conduct Regulations 2003, when advertising permanent vacancies More ❯

SC Clearance A proven track record of delivering Oracle Cloud projects in HR and Talent modules Experience with two or more of: Performance & Goal Management, Talent Review & Succession Planning, Oracle ME applications, Oracle Grow, Cloud Learning, Recruiting Cloud, HR Helpdesk/Case Management, Benefits, Time & Labor, Workforce … Compensation Absence Management Experience with HCM Experience Design Studio Understanding of Page Composer and Flex Fields Full lifecycle implementation experience with Oracle HCM at enterprise level Excellent communication skills Experience in client-facing roles with extensive stakeholder engagement In line with the Conduct Regulations 2003, when advertising permanent vacancies More ❯