/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams … partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customeronboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to … monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success More ❯
will start with supporting Cin7 customers , answering queries, and getting to know the platform inside out. Over time, you'll take on more project-based work, supporting implementations, customeronboarding, and custom configuration. You'll use your real-world understanding of warehouse and distribution operations to bridge the gap between end users and the software. What's on More ❯
cycle, from prospecting and pitching to closing deals Engage senior stakeholders across media agencies and brands Collaborate with cross-functional teams to ensure seamless on-boarding and long-term client success What We’re Looking For At least 4 years of experience closing sales in the AdTech/Digital Media space Strong background/expertise in video advertising Experience More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Strativ Group
cycle, from prospecting and pitching to closing deals Engage senior stakeholders across media agencies and brands Collaborate with cross-functional teams to ensure seamless on-boarding and long-term client success What We’re Looking For At least 4 years of experience closing sales in the AdTech/Digital Media space Strong background/expertise in video advertising Experience More ❯
london, south east england, united kingdom Hybrid / WFH Options
Strativ Group
cycle, from prospecting and pitching to closing deals Engage senior stakeholders across media agencies and brands Collaborate with cross-functional teams to ensure seamless on-boarding and long-term client success What We’re Looking For At least 4 years of experience closing sales in the AdTech/Digital Media space Strong background/expertise in video advertising Experience More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Strativ Group
cycle, from prospecting and pitching to closing deals Engage senior stakeholders across media agencies and brands Collaborate with cross-functional teams to ensure seamless on-boarding and long-term client success What We’re Looking For At least 4 years of experience closing sales in the AdTech/Digital Media space Strong background/expertise in video advertising Experience More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Strativ Group
cycle, from prospecting and pitching to closing deals Engage senior stakeholders across media agencies and brands Collaborate with cross-functional teams to ensure seamless on-boarding and long-term client success What We’re Looking For At least 4 years of experience closing sales in the AdTech/Digital Media space Strong background/expertise in video advertising Experience More ❯
who's passionate about building strong customer relationships and helping clients succeed with our platform. In this role, you'll manage a portfolio of customers to ensure smooth onboarding, consistent engagement, and measurable business outcomes. You don't need to be deeply technical, but you should be curious, eager to learn, and confident leading conversations about value, adoption … re transitioning from a Sales or Business Development role and want to move closer to customer partnership and account growth. You will: Onboard & Enable Support new customers through onboarding by coordinating stakeholders and timelines Partner with internal teams to ensure smooth setup, handover, and initial training Define success metrics and ensure customers achieve early wins Serve as a … trusted point of contact during onboarding and early adoption Drive Adoption & Value Build and execute adoption roadmaps tied to measurable business outcomes Monitor usage data and proactively identify risks and growth opportunities Continuously demonstrate ROI through reporting, value narratives, and business reviews Help customers adopt our platform and achieve their automation goals Track usage and engagement to identify More ❯
Remote – with travel to Swindon HQ on occasion Package: £73,000 + full benefits At Lawtech, we’re transforming how legal professionals manage digital onboarding, compliance, and client engagement through our innovative platform, Verify365, and a growing suite of connected products. As we expand our ecosystem of LegalTech solutions, we’re seeking a Lead Developer to guide … the legal and property technology sectors. At Lawtech, we’re building the next generation of technology that empowers legal professionals to work smarter, stay compliant, and deliver seamless digital client experiences. If you’re a hands-on technical leader ready to shape scalable systems and guide a collaborative and technically skilled team, we’d love to hear from you. More ❯
Payroll Onboarding Consultant Manchester - Full-time Up to £33,500 We're hiring a Payroll Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new … clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboardingMore ❯
Payroll Onboarding Consultant Manchester - Full-time Up to £33,500 We're hiring a Payroll Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new … clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboardingMore ❯
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Sanderson Recruitment
successful candidate will support applications in a Microsoft Windows environment, ensuring smooth operations and high-quality service for public sector clients. Key responsibilities Provide technical expertise and troubleshooting for client-server and web applications. Resolve incidents and escalations, delivering timely updates to customers. Collaborate with project and service desk teams to onboard new customers and maintain build standards. Support … hosted applications and contribute to process improvements. Ensure compliance with security and information management standards. Requirements Minimum of 3 years' experience supporting client-server and web-based applications. Strong knowledge of Windows Server environments. Experience with relational databases (SQL Server, Oracle). Scripting ability (SQL, PowerShell, Python, VBS). Understanding of virtualisation (e.g. VMware) and networking fundamentals (TCP/ More ❯
a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission. In this role, you will be the bridge between post-sale and retention, ensuring a seamless onboarding experience and ongoing support … clients to drive engagement, manage projects, and maintain high standards of service. Key Responsibilities: Lead onboarding for new and existing clients. Provide first-line support on the client portal. Manage and execute client project schedules. Facilitate communication between clients and internal teams. Ensure accuracy in contractual documentation and CRM systems. Deliver outstanding customer service across all … channels. Ideally you will have: 2 years customer service experience Professional proficiency in German both written and verbal Project management experience in client onboarding. Strong communication and organisational skills. Comfortable using MS Office, Zoom, Salesforce (or similar CRM). A proactive, can-do mindset with a passion for client success. Our client offers a fantastic range of More ❯
retail, charity, tech, gaming, education, and entertainment sectors, and the business is ready to grow even further! This is a field-based role, so you ll travel regularly to client sites, attend industry events, and network to build valuable relationships. Your Key Responsibilities Will Include: Sales & Business Development Achieve and exceed agreed sales targets through strategic new business acquisition. … qualify leads, working closely with the marketing team. Deliver impactful presentations, proposals, and pitches to key decision-makers. Maintain accurate and up-to-date records in the CRM system. Client Engagement & Onboarding Lead relationship-building from initial contact through to successful onboarding. Partner with the Customer Services and Procurement teams to deliver exceptional client experiences. Identify … onboard suitable supply chain partners aligned with customer needs. Provide detailed project handovers and ensure seamless transitions to delivery teams. Proactively identify cross-sell and upsell opportunities within your client portfolio. Consult with clients on campaign effectiveness and advise on ways to maximise ROI. For Your Application To Be Successful, You ll Need: A proven track record in selling More ❯
Blandford Forum, Dorset, United Kingdom Hybrid / WFH Options
Dovetail Recruitment Ltd
Manager with proven experience in the marine, renewable energy, or civil engineering sectors. This Marine Business Development Manager role is crucial in supporting the continued success by managing existing client relationships, identifying new business opportunities, and contributing to the overall strategic development of the company. As a Marine Business Development Manager, you will be responsible for deepening client … review of key clients, including project history, sector-specific challenges, and potential areas for value creation. Lead smooth handover and relationship-building process with existing clients post-onboarding. Drive client retention through consistent, high-quality engagement and service delivery. Collaborate with the Business Development Team Lead to set and track annual, quarterly, and monthly client targets. Monitor and … proactively manage client health and satisfaction using client scorecards and feedback loops. Ensure contract renewals and renegotiations are initiated well before expiry. Maintain consistent communication via email, phone, Teams, and in-person meetings. Organise and lead weekly/fortnightly client review meetings with documented action points. Develop simple quarterly client reports focused on sector-specific deliverables More ❯
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard … a success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value. As part of the Professional Services team, the Solutions Architect requires proven project and product management skills … addition to technical acumen to navigate hurdles integrating Productboard within their current tech stack and workflows. The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey. On a typical day, you will You will coach More ❯
Product Owner - Onboarding and Customer Experience Sheffield - 3 Days on-site £500-600p/d Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. … strong focus on onboarding and customer experience optimisation. This role is pivotal in shaping digital product ownership, driving data-led decisions, and enhancing business propositions across our client services. Key Responsibilities: Lead the design and execution of digital strategies for Wholesale Digital Channels. Own and deliver the OBKYC New To Bank roadmap. Develop and implement the Client … OKRs, driving continuous improvement. Manage governance activities including Cloud and Data Governance within OBKYC. Key Requirements: Proven experience in digital or user-centric product roles. Strong background in onboarding and KYC/CDD solutions. Excellent prioritization and decision-making skills. Ability to influence and engage stakeholders at all levels. Commercial acumen within regulated environments. Experience managing teams or More ❯
IC, you will be responsible for on-boarding new insurance clients. Based in London, this position is ideal for an experienced professional ready to drive growth and build strong client relationships. Client Details The client is a leading global provider of IT consultancy services, committed to delivering tailored solutions to its insurance clients. With over 200 insurance … business development or sales within the IT services industry. Extensive demonstrable experience of selling into the insurance industry, ideally Lloyds of London market. Strong knowledge of market trends and client engagement strategies. Exceptional communication and negotiation skills. A results-oriented mindset with the ability to meet and exceed targets. Experience in working with senior stakeholders and decision-makers. Proficiency More ❯
Client Our client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings. Environment Culture is everything here. As they're planning to double … CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission! Role Our client is seeking a Technical Support Officer to join their expanding London-based team. The successful candidate will play a vital role in supporting customers across the EMEA. This position … system configurations, and ensuring the smooth onboarding of new clients. With strong analytical and problem-solving skills, you’ll help maintain accurate data processes and ensure that client operations continue to run efficiently. Key responsibilities include: Acting as one of the primary technical contacts within the support function, assisting clients and coordinating with engineering teams when required. More ❯
clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer … coaching, and support professional development. Monitor annual leave and ensure effective team resource planning. Work closely with cross-departmental teams and external customers to ensure smooth operations. Support customeronboarding activities and user acceptance testing (UAT). Perform UAT for payroll system changes and updates. Identify and implement process improvements to enhance payroll service delivery. Foster a culture More ❯
clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer … coaching, and support professional development. Monitor annual leave and ensure effective team resource planning. Work closely with cross-departmental teams and external customers to ensure smooth operations. Support customeronboarding activities and user acceptance testing (UAT). Perform UAT for payroll system changes and updates. Identify and implement process improvements to enhance payroll service delivery. Foster a culture More ❯
Beeston, Nottingham, Nottinghamshire, England, United Kingdom Hybrid / WFH Options
Prescient Recruitment Group Ltd
sales targets. Obtain sufficient knowledge and understanding of assigned accounts, conduct appropriate research, and segment it in order to plan and execute effective sales activities. Meet KPI’s for client contact, client meetings and sales pipeline. Generate leads using different channels, including telephone calling, online and face to face meetings, digital marketing, and networking. Record all the activities … of the assigned accounts into our CRM system, prepare reports for all client meetings and regularly submit sales forecasts and sales activity reports. Direct and create commercial proposals. Essential skills and experience Field sales experience, preferably using a consultative approach. Experience of preparing and presenting winning bespoke software and digital solutions. Energy and passion to generate sales leads using … different channels including direct calling, digital marketing and networking. Effective people skills to build long term client relationships. Excellent analytical, planning and organisational skills A pro-active and creative approach to selling new technology/digital bespoke solutions. A good level of written and numerical skills and good proficiency with the Microsoft Office suite. Familiarity with the use of More ❯
forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/… Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular … maintenance of client networks, systems, and services using RMM tools. Monitor system performance and proactively identify areas for improvement. Ensure IT infrastructure meets client needs and supports business continuity. Evaluate and implement technical solutions that enhance client environments. Innovation and Continuous Improvement Identify opportunities to improve service delivery and introduce technical advancements. Stay up to date with More ❯
forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/… Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular … maintenance of client networks, systems, and services using RMM tools. Monitor system performance and proactively identify areas for improvement. Ensure IT infrastructure meets client needs and supports business continuity. Evaluate and implement technical solutions that enhance client environments. Innovation and Continuous Improvement Identify opportunities to improve service delivery and introduce technical advancements. Stay up to date with More ❯
forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/… Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular … maintenance of client networks, systems, and services using RMM tools. Monitor system performance and proactively identify areas for improvement. Ensure IT infrastructure meets client needs and supports business continuity. Evaluate and implement technical solutions that enhance client environments. Innovation and Continuous Improvement Identify opportunities to improve service delivery and introduce technical advancements. Stay up to date with More ❯