for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
Milton Keynes, Buckinghamshire, UK Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
Hemel Hempstead, Hertfordshire, UK Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
West End of London, England, United Kingdom Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
Ashton-under-Lyne, England, United Kingdom Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
London, England, United Kingdom Hybrid / WFH Options
Leasepath
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
platform on various levels At 6 months we'll expect you to Complete more complex builds Expand on training opportunities for the customer Lead the technical aspect of customeronboarding (with assistance) At 12 months we'll expect you to Work independently on all projects Provide advice and guidance to other departments regarding your subject matter Scope out More ❯
customer adoption, and facilitate the sale of other company Software and Services. This role is critical as it takes over from the finalized Sales contract to ensure effective customeronboarding, which can last several months. As a senior team member during a high growth phase, this individual will also support business development efforts throughout the sales process. The … role balances Sales, Client Management, and Operations, working closely across all company areas to gain a comprehensive understanding of the business. The Principal Consultant will serve as the key interface to customer success, engaging with large private markets funds and multinational companies. The core responsibility is delivery-leading execution to meet client goals while acting as a trusted … Join us if you are excited by delivering next-generation infrastructure using emerging technologies like AI and Blockchain. What you will be responsible for As Principal Consultant, you will: Client Work: Own client engagement and program management of Professional Services deployment Manage customer relationships throughout ICS Guide customers to decisions and drive deadlines assertively Lead requirements gathering to More ❯
up to 70%. Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires … deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and … driven or SaaS environment. MBA or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this role sounds like what you More ❯
City of London, London, United Kingdom Hybrid / WFH Options
ITR Partners
up to 70%. Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires … deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and … driven or SaaS environment. MBA or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this role sounds like what you More ❯
london, south east england, united kingdom Hybrid / WFH Options
ITR Partners
up to 70%. Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires … deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and … driven or SaaS environment. MBA or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this role sounds like what you More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
ITR Partners
up to 70%. Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires … deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and … driven or SaaS environment. MBA or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this role sounds like what you More ❯
slough, south east england, united kingdom Hybrid / WFH Options
ITR Partners
up to 70%. Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires … deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customeronboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and … driven or SaaS environment. MBA or relevant leadership experience. This role is located in London and is a hybrid position (2 days per week in the office) . My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK If you think this role sounds like what you More ❯
sits within the Digital team and will report directly to the Head of Digital. As a Digital Service Manager , your mission is to own and evolve the broker and client-facing onboarding and support journey for these digital tools. You will act as the key point of contact for clients, brokers, and internal teams, ensuring successful adoption … and use of the platforms while also establishing scalable, lightweight service management processes. This is a hands-on, client-centric role, perfect for someone who thrives in a fast-moving, startup-like digital team environment. Key Responsibilities ClientOnboarding & Success Own the onboarding process for clients and broker teams onto Lockton’s digital platforms … Develop training materials, user guides, and onboarding manuals Deliver training sessions and proactive client engagement to ensure adoption Service Management & Support Design and implement a light-touch ITIL service model aligned with Lockton’s internal ITSM framework Manage incoming issues (approx. 40–60/month) from brokers and clients, resolving basic issues (logins/admin) directly Triage More ❯
Hazeltree is committed to delivering exceptional value and cutting-edge technology solutions to the financial services industry. Job Overview We are seeking an Implementation Project Manager to join our Client Services team in London. This role is critical in leading the onboarding of private market clients to Hazeltree’s innovative treasury platform. The ideal candidate will drive … seamless client transitions, optimize workflows, and ensure successful implementations that maximize the value of our solutions. This is an exciting opportunity to work closely with top-tier investment firms, build strong client relationships, and contribute to the continuous improvement of our onboarding processes. Key Responsibilities ClientOnboarding & Implementation Lead the end-to-end … implementation process for private market clients, ensuring a smooth and efficient transition to Hazeltree’s platform. Customize workflows and solutions to align with client needs and financial operations. Project Management & Execution Manage multiple client implementations simultaneously, tracking progress, timelines, budgets, and resources. Drive projects to completion with a focus on quality, efficiency, and client satisfaction. ClientMore ❯
are met and our products are seamlessly integrated. In this role, you'll get to: Act as a trusted technical advisor to clients, become a product expert and conduct client demonstrations of the Ophelos platform. Gather technical requirements from clients, create comprehensive Statements of Work. Communicate client needs to the product management team. Troubleshoot challenges clients face when … setting up and provide technical guidance to ensure smooth integration. Build and maintain strong relationships to enhance client confidence and satisfaction. Develop tools, collateral, and enablement resources (with Product) to keep the Customer Success team technically proficient. Identify future client and customer needs and relay insights to product teams. About you We believe that no one is the … managing SaaS implementations for enterprise clients: gathering tech requirements, drafting SoWs and troubleshooting integration challenges. Business to tech translation - proven ability to simplify complex concepts for non-technical stakeholders. Client management - strong communication and relationship-building skills. Problem-solving & collaboration - ability to assess, prioritise, and resolve technical challenges while working with Product and Customer Success teams. Regulated environments - experience More ❯
are met and our products are seamlessly integrated. In this role, you'll get to: Act as a trusted technical advisor to clients, become a product expert and conduct client demonstrations of the Ophelos platform. Gather technical requirements from clients, create comprehensive Statements of Work. Communicate client needs to the product management team. Troubleshoot challenges clients face when … setting up and provide technical guidance to ensure smooth integration. Build and maintain strong relationships to enhance client confidence and satisfaction. Develop tools, collateral, and enablement resources (with Product) to keep the Customer Success team technically proficient. Identify future client and customer needs and relay insights to product teams. About you We believe that no one is the … managing SaaS implementations for enterprise clients: gathering tech requirements, drafting SoWs and troubleshooting integration challenges. Business to tech translation - proven ability to simplify complex concepts for non-technical stakeholders. Client management - strong communication and relationship-building skills. Problem-solving & collaboration - ability to assess, prioritise, and resolve technical challenges while working with Product and Customer Success teams. Regulated environments - experience More ❯
the Role: As a Project Manager at Thrive, you’ll work with our exceptional Professional Services Team to lead and deliver new customer implementation projects, ensuring a seamless onboarding experience. About the Role: As a Project Manager at Thrive, you’ll work with our exceptional Professional Services Team to lead and deliver new customer implementation projects, ensuring a … seamless onboarding experience. Working closely with internal teams and customer stakeholders, you will manage projects of varying sizes and complexities, aligning deliverables of our all-in-one, AI-powered LMS platform with customer success objectives and customers’ business goals. Our products and services are used by some of the most recognisable brands, including Volvo, Vodafone, Frasers Group, Burger … needs, anticipating challenges, and resolving issues promptly. Gather and incorporate customer feedback to continuously improve project delivery and outcomes. Consistently deliver high customer satisfaction by aligning project results with client expectations and success metrics. Risk Management: Identify potential risks early and establish contingency plans to mitigate their impact. Monitor, manage, and resolve project risks and issues to avoid delays More ❯
Southampton, England, United Kingdom Hybrid / WFH Options
NICE
the ultimate career opportunity that will light a fire within you. So, What's the role all about? To take a le technical role within teams delivering Actimize Onboarding products or customer configurations working with the Product Owner and Chief Architect or Project Manager and Tech Lead as appropriate to deliver solutions that meet Actimize Onboarding and customer business needs. How will you make an impact? Development Develop Actimize Onboarding internal products and customer solutions to meet requirements and in line with the Actimize Onboarding development policies and standards. Understand the customer domain, business context, and constraints. Help to identify and manage technical risk and work with Project Managers to … us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization. #LI-Hybrid Requisition ID: 6435 Reporting into: Manager, Client Services Project Management About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences More ❯
London, England, United Kingdom Hybrid / WFH Options
Salesloft
customers in the pre-sales process. They are the most senior pre-sales consultants in the organization, ensuring that our consulting teams are set up for success on our client engagements. On a day-to-day basis, you will be responsible for meeting with customers, earning client trust, collaborating with the consulting org, and designing custom solutions to … but also strategy, planning, and customer roadmap) Lead customer technical discovery sessions to identify technical requirements, complexities, and considerations for implementation Maintain a detailed knowledge/understanding of the client's business challenges, technology stack, roll-out goals Translate customer requirements to Consulting Services offerings, capabilities, and custom-scoped engagements Design custom implementation and onboarding plans to … a Sales and Consulting mentality Assist in knowledge transfer and transition of the closed business to the assigned Consulting Services team, who will be responsible for delivery. Participate in client engagements as a senior advisor to the consulting organization and trusted voice to the client. Participate in client strategy sessions and QBRs as a member of the account More ❯
London, England, United Kingdom Hybrid / WFH Options
ZipRecruiter
build-to-rent sectors. You’ll play a key role in ensuring successful onboarding and implementation for new clients, taking ownership of system configuration, process improvement, and client training. The successful candidate will act as a crucial bridge between technical teams, end users, and senior stakeholders, helping to streamline operations and elevate customer experience through digitisation and … This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries. Key Responsibilities: • Lead clientonboarding and implementation processes for the platform • Act as the internal subject-matter expert on system functionality and usage • Support testing, release planning, and rollout of new … features and upgrades • Develop training materials and documentation for users at all levels • Analyse client requirements, identify solutions, and support delivery • Provide support across enterprise systems including CRM, finance, and reporting tools • Manage data quality and reporting using tools such as SQL, Tableau, HubSpot, and Excel • Coordinate with stakeholders across operations, product, and vendor teams • Run post-implementation reviews More ❯