1 to 25 of 233 Customer Insight Jobs in England

Customer Insight Lead £70,000-£90,000 + Bonus Greater Manchester (Hybrid – 2x Days a Week in Office) THE COMPANY A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business … backed by a global financial services group and continues to operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core. THE ROLE Reporting into the Director of Customer Insight ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

will build trusted relationships with Talent Acquisition teams, understand their hiring priorities and work closely with customers to improve hiring outcomes through Archer. Combining customer insight, commercial ownership and Archer’s unique market intelligence, you will help customers make better hiring decisions, adopt AI-powered hiring workflows … realise measurable business value. You will own the customer lifecycle from onboarding through renewal, ensuring customers continue to succeed while identifying opportunities to grow the partnership over time. This is a highly commercial Customer Success role that requires strong relationship management, commercial awareness and a passion for helping ...

Product Manager - Customer Insight Platform (CIP) Location: Telford (Primary Base)/Hybrid with travel to London & Stratford as required Duration: 6 Months Rate: £400 IR35 Status: PAYE Only Clearance: BPSS Required Please note : BPSS clearance is required for this position. The role is offered on a PAYE basis … with client requirements. Your New Role We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP).The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling ...

Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role … transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy ...

Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. \n This role is focused on improving the customer experience across our Pension product. You'll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage contributions … savings over time. \n Reporting to the Head of Product for Pension and Investing, you'll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. \n This role would suit ...

join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage … retirement savings over time. Reporting to the Head of Product for Pension and Investing, you ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. This role would suit someone ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working ...

strategy aligned to our business goals. Building and leading a high‐performing Product function, embedding best practice across Product Management and Product Ownership. Creating customer‐led product roadmaps that deliver measurable business outcomes. Driving product innovation using customer insight, operational feedback and market intelligence. Identifying opportunities … apply AI, automation and intelligent workflows to improve customer experience, productivity and operational efficiency. Leading product‐led transformation programmes that simplify processes and improve the way we work. Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully. Establishing clear governance, prioritisation ...

experience in shared services/GBS/BPO service improvement is essential. Responsibilities but not limited to: Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns Gather and synthesise customer insight (quant + qual … idea to shortlist Translate journey insights into E2E transformation hypotheses, not just process improvements Essential Skills: Experience with the following is required: Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points Must have experience working across ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly and reducing reliance on traditional ...

deepest technical expert in the room; however, you will need enough understanding of protection, automation and control, software-defined systems, and utility customer needs to build trust with engineering teams, customers, and senior stakeholders. Working across Product Management, Product Owners, R&D, Engineering, Technology, Sales, Marketing, Services, Programme Management … regional commercial teams, you will translate market opportunities and customer needs into a clear product strategy, prioritised roadmap, compelling value propositions, and commercially successful product outcomes. This is a highly collaborative role with significant influence across global teams. You will not have direct line management responsibility, but you will ...

online and offline channels on each other and developing and implementing innovative strategies for improvement and growth Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi- channel attribution Performing ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns Performing ad-hoc analytics … influencing conversion optimisation strategies with solid analytical data Key outputs: Design and implementation of Marketing analytics framework Ad hoc bespoke queries on product and customer insight Actionable customer insight – in particular building on the quant insights this position will drive by collaborating with ...

Protection, Automation and Control portfolio. This strategic product leadership role within the Transmission Protection, Automation and Control product line involves translating market opportunities and customer needs into a clear product strategy, prioritized roadmap, value propositions, and commercially successful product outcomes. Responsibilities Define and own the long‐term vision, strategy … roadmap, and commercial direction for the vPAC portfolio, ensuring alignment with the wider Grid Automation & Software and Transmission PAC strategy. Identify market opportunities, customer needs, technology trends, competitive dynamics, and disruptive business models that will shape the future of software‐defined protection, automation and control. Translate customer insight ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

behalf of a fast-growing, highly regarded strategic consultancy. Our client sits at the intersection of deep human understanding and hard commercial reality — turning customer insight into strategy that technology businesses actually implement. It's a distinctive position: neither a traditional research agency nor a management consultancy … senior role, not a management layer. What you'll need — Strategic authority. 15+ years in research consultancy, management consulting or design. Proven at translating customer insight into commercially actionable strategy. Confident at SVP and C-suite level. — A commercial track record. £1m+ revenue and £0.5m+ PBT, consistently delivered. ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

Looking for a Design Director (Head of UI) to join a well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. The client A well established experience design agency … that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet ...

groceries proposition, a new Marketplace proposition, the Clubcard proposition, and the digital entities in-store. The Analytics and Optimisation team is responsible for providing insight and learning to the wider Product, Trading and UX teams to help drive decision making. The team is looking to advance its optimisation practises … your family, free access to a range of experts to support your mental wellbeing You will be responsible for Placing the customer at the heart of my projects and initiatives Working to develop the end-to-end optimisation and testing activity that is underpinned by performance analysis (using Adobe ...

Product Manager - Customer Insight Platform (CIP) Location: Telford (Primary Base)/Hybrid with travel to London & Stratford as required Duration: 6 Months Rate: £400 IR35 Status: PAYE Only Clearance: BPSS Required Please note : BPSS clearance is required for this position. The role is offered on a PAYE basis ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...