26 to 50 of 99 Customer Insight Jobs in England

This is where you come in... As Product Lead, you'll own the roadmap and feature strategy end-to-end. You'll turn expert insight into scalable, repeatable product decisions, balance experimentation with long-term vision, and lead a team of subject matter experts and engineers to deliver meaningful … will: Shape problems early, prototype fast, and validate ideas before scaling. Own the roadmap and decide what deserves engineering investment. Translate SME and customer insight into clear product bets. Partner closely with engineers to scale AI-driven capabilities. Introduce governance and technical discipline where it matters, without slowing ...

business to scale. This includes the business and operational support systems (BSS/OSS), the API and integration layer and data architecture that supports customer activation, service assurance, billing, field operations and wholesale enablement. The role ensures all platforms are scalable, modular and interoperable, enabling seamless workflows between commercial … aligned with network growth, service models and business strategy. API & Systems Integration • Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. • Define API standards, governance, security and lifecycle control. • Drive workflow automation to reduce manual provisioning and service handling. ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

confident collaborating with teams across the business, able to manage small projects end to end and be comfortable working in a fast paced, customer focused environment. If youre flexible, capable, and love making things happen, wed love to hear from you. We work in a hybrid way with … guidelines and digital standards. As a key member of the Digital Experience Team, the Digital Content Manager will be pivotal in delivering an improved customer experience and increased performance of HomeServes digital journeys. Working closely with Product Owners and key business stakeholders, this role will be responsible for analysing ...

post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a temporary basis. The successful candidate will focus on transforming data into actionable insights that drive decision … core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica ...

post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a temporary basis. The successful candidate will focus on transforming data into actionable insights that drive decision … core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica ...

take full ownership of digital analytics and tagging for a well-known consumer brand. You will combine hands-on GA4 implementation with deep customer and marketing analytics, directly influencing how the business understands churn, campaign performance and new product launches. The Company They are a fast-growing consumer-focused … business in the telecoms space, with a strong presence in the UK market and ambitious growth plans. Data and insight sit at the heart of their decision making, particularly around marketing performance and customer behaviour. They are investing in their analytics capability and are looking for someone ...

data analytics scale-up is looking for a Senior Data Engineer to join its core engineering function and help power platforms processing millions of customer insights every day . This is a chance to work at serious scale, solving complex data problems for enterprise organisations with tens of millions ...

your product portfolios - from inception and launch through lifecycle management and optimisation. You will work closely with Product Management, Sales, and Marketing to translate insight into actionable go-to-market strategies that drive revenue and growth. Key responsibilities include: * Developing and executing product marketing strategies aligned to revenue targets … markets * Leading end-to-end go-to-market campaigns * Equipping Sales teams with effective tools, training and collateral * Providing market intelligence, competitive analysis and customer insight * Producing high-impact content including case studies, white papers and thought leadership materials You will blend strategic thinking with hands-on delivery ...

Customer Success Manager £50,000 Basic + OTC | SaaS Manchester - Hybrid Join a fast-growing SaaS company as their Customer Success Manager, you’ll be the trusted advisor for your customers, helping them unlock the full potential of this innovative platform. From seamless onboarding to driving adoption, coaching … this role is all about building strong partnerships. It's about more than support—it's about fostering growth, identifying opportunities, and delivering exceptional customer experiences. Key Responsibilities Customer Success & Account Management Build and maintain strong, long-term relationships with customers, ensuring they receive an outstanding experience ...

Technology, you will be responsible for ensuring TMS data assets and management information are accurate , secure, and strategically leveraged to support operational performance, customer insight, and business growth. Working closely with the Digital Enablement Lead and key stakeholders across TMS and the wider DS Smith Group, you will ...

establish CI/CD pipelines for improved deployment processes Skills & Experience Required Strong hands-on experience with Microsoft Dynamics 365, particularly: Sales Module Customer Insights & Journey Module Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code) Proven experience using and maintaining Power Automate Flows ...

seeking a S enior Insight Analytics Lead to join the expanding analytics team. This is a pivotal role where you'll drive growth through data-driven decision making across the organisation, working closely with senior leadership to optimise performance and maximise growth opportunities. Senior Insight Analytics Lead Manchester … risks that drive strategic growth initiatives Partner with senior stakeholders across multiple departments to provide analytical support and expertise for growth optimisation Proactively identify customer improvement opportunities through data analysis and customer insights Transform complex data into clear, actionable recommendations for senior leadership Validate business hypotheses through rigorous ...

initiatives. Translate complex financial services and systems requirements into clear specifications, process flows and use cases. Support continuous product discovery and improvement through data, customer insights, and experimentation. Identify dependencies and risks across the full lifecycle, ensuring solutions are efficient and compliant. Embed regulatory, security and risk considerations into ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

Partnering closely with cross-functional teams—including Sales, Product, and Executive Leadership—to ensure cohesive and scalable go-to-market execution Analysing market trends, customer insights, and performance data to refine strategies and continuously optimise ROI Managing and mentoring a high-performing marketing team, fostering a culture of innovation ...

Title: Customer Proposition Design Analyst Location: London - Flexible working Contract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within … community banking infrastructure. This transformation requires the development of customer-centric, accessible and scalable propositions across multiple workstreams, including assisted services, automated solutions and new hub models. Responsibilities Lead the development of customer journeys and service blueprints, ensuring clarity of steps, pain points, interactions and value exchanges across ...

Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent | Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams … Telephony , Live Chat , and Voice to create seamless customer journeys? A leading organisation in the East Midlands is looking for an experienced D365 CE Functional Consultant to help shape the future of their contact centre operations and drive intelligent, real-time engagement across all channels. What ...

vision, strategy, and delivery of our data products. This is a high-impact role, leading cross-functional teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

delivery of our data products. This is a high-impact role, working closely with our Data Engineering teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

that drive pipeline, win rates, and expansion. Key responsibilities: Own product positioning, messaging, and value propositions by buyer persona Translate technical features into clear customer outcomes Define product tiers, use cases, and packaging Support pricing logic and bundles Lead go-to-market and product launches Deliver sales enablement … pagers, use cases, demo narratives, objection handling) Ensure messaging is consistent across website, decks, proposals, and campaigns Gather market and customer insight to refine positioning continuously Success measures: clear and consistent messaging, confident sales teams, stronger differentiation, and improved expansion opportunities. Ideal candidate: Experience in Product Marketing, Solution ...

aligned with network growth, service models and business strategy. API & Systems Integration Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. Define API standards, governance, security and lifecycle control. Drive workflow automation to reduce manual provisioning and service handling. … enterprise data model and data governance framework. Lead development and scaling of the data platform (warehouse/lake). Ensure high-quality data supports customer insight, service assurance, capacity analytics and commercial reporting. BSS/OSS Operational Design Define and refine core business and service workflows (activation, inventory ...

entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success … Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers, consultants ...

high-impact DevOps Pre-Sales professional who thrives at the intersection of deep technical expertise and enterprise sales? Do you already operate in a customer-facing DevOps pre-sales role - leading technical wins, running proof-of-concepts, and shaping complex DevSecOps conversations at enterprise level? If yes, this could … evaluations, POCs and technical wins Are comfortable operating in complex enterprise sales cycles This is not : A pure DevOps engineer role A post-sales Customer Success role A generic Solutions Architect role A role for someone trying to "move into pre-sales" You must already be operating successfully ...

heart of how we manage client relationships for several years, supporting data tracking, reviews, and document generation. With the recent addition of Customer Insights , we’re now able to create enriched client profiles and make smarter, data-driven decisions. As our Project Manager, you’ll collaborate closely with … Proven experience managing Dynamics 365 CRM projects . Strong understanding of CRM processes, data structures, and client lifecycle management. Experience with Dynamics 365 Customer Insights or similar platforms. Excellent communication and stakeholder management skills. Familiarity with Agile and Waterfall methodologies. Experience working with cross-functional teams. Ability to manage ...