26 to 50 of 434 Customer Insight Jobs in England

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a … solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of this role is … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

digital platforms such as Apple, Google and Meta. Within GOP, the Data team plays a pivotal role in delivering data-led decision making. We combine analytics, market intelligence and customer insight to ensure we keep the customer at the heart of everything we do. About the Role As Analytics Manager, you will lead the analytics function within … business priorities. Key Responsibilities Lead, mentor and develop a high-performing team of analysts. Act as the go-to analytics expert within GOP, setting the benchmark for excellence in insight and reporting. Respond to analytics briefs from stakeholders across News UK, delivering actionable insights that support data-informed decisions. Use SQL to manipulate data from our Google BigQuery (GBQ More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph/semantic search, data/computing/analysis platforms, and data-powered applications. We are seeking a highly skilled … for our DevOps and Infrastructure products. In this role, you will be responsible for developing and executing the product strategy of our DevOps and Infrastructure platforms to meet the customer needs. You will partner closely with the leaders of Onyx's engineering teams (DevOps and Infrastructure, AI/ML analysis and computing platform, data & knowledge platform, data engineering, UI … the successful launch and adoption of DevOps and Infrastructure products. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx platform products. This ensures that we More ❯

related improvements Cross-Functional Collaboration and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and market trends to inform future More ❯

by imparting knowledge and/or upskilling colleagues on all that is possible through our tools Provide mentorship and coaching to the BI team Work closely with Data Engineering, Customer Insights Data Science and Product Management teams to ensure alignment and collaboration Manage relationships with key stakeholders across the business Who you will work with The Data, Tech, Digital More ❯

Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers … will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and More ❯

Data and Insight Analyst - Customer Data Salary: £50,000 - £55,000 Hybrid: 2 days office based and 3 from home Location: Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data strategy at … an exciting time for this successful company. Key responsibilities for this Data and Insight Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and storytelling, providing pro-active reporting and actionable insights with a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and … reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/next best action modelling). Produce data visualizations to help support and communicate important learning. Where More ❯

and help us connect people and build communities to create economic opportunity for all. Role overview This is a significant role in the UK business responsible for improving the customer experience for our private/Consumer to Consumer sellers. It is a highly collaborative role working closely with both UK and global teams to ensure we are delivering both … joined up and highly effective programmes for our customers, which deliver commercial results for the business both in terms of GMV, seller retention and Customer Satisfaction. At a UK level the role will be responsible for the deployment and scaling of our transformation value proposition of Free, Easy and Safe. They will be a champion of the UK private … the competition to fuel the growth of this critical business. Attracting new sellers, helping them to successfully list, sell and increase their frequency. What you will accomplish Understanding the customer and the market Develop a close understanding of differing seller motivations and needs in the diverse seller segments that constitute c2c. Be the voice of this internally and drive More ❯

is to drive viral, advocacy-led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need somebody to lead us through … driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we deliver this core strategy. The three core deliverables of this role: Lead the exec … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to enhance performance delivery across all teams. Responsibilities Strategy & Leadership With More ❯

we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … Role Product Managerat SO ENERGY Reporting into our Product Lead, Lydia Smith , we're looking for a Product Manager to join the team. We are seeking a motivated and customer-focused Product Manager to join So Energy. In this role, you will be a key contributor to the product vertical, collaborating with engineering, design, data, and business teams to … deliver innovative and impactful solutions. You will support the Product Lead in driving product strategy, managing roadmaps, and enhancing digital customer experiences. This role requires a detail-oriented professional with strong problem-solving skills, a data-driven mindset, and the ability to balance customer needs with business priorities. Your Impact In this hands-on, customer-focused role More ❯

Senior Functional Consultant – Dynamics 365 CE (Customer Service Workspace) Role Overview We are seeking an experienced Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service , with a primary focus on Customer Service Workspace . The ideal candidate will be responsible for designing, configuring, and delivering modern omnichannel service experiences. You will work closely with … stakeholders to translate business needs into robust, scalable D365 CE solutions, ensuring seamless integration across communication channels and service processes. Key Responsibilities Act as the subject matter expert on Customer Service Workspace , designing and delivering tailored experiences for service agents. Lead client workshops to gather requirements and translate them into functional specifications and solution designs. Configure and extend the … Core Customer Service module , including case management, queues, SLAs, entitlements, and knowledge management. Implement Customer Engagement and Service Channels , ensuring a seamless and integrated customer journey. Configure Customer Profile and Interaction Management , enabling a 360° view of customer interactions across channels. Set up and optimize Email and LiveChat configurations, including channel setup, templates, and automation More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on More ❯

varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. Prime Video India is seeking a Business Intelligence Engineer to drive customer insights for the PV India BI team. As a Business Intelligence Engineer, you will generate insights that support Prime Video India's content, programming, marketing, and marketplace lines of … metrics, reports, analyses, etc. to drive key business decisions. • Build scalable, efficient, and automated data processes to inform business decision making. • Proactively develop new metrics and studies to quantify customer behavior and reduce customer churn. BASIC QUALIFICATIONS - Bachelor's degree in statistics, business analytics, data analytics, data science, computer science or related field - Experience in analyzing and interpreting More ❯

We are looking for a data driven CRM and Martech expert to take ownership of a our customer data platform. As part of our dynamic Direct to Consumer marketing team, you will help us drive customer growth, boost engagement, and improve marketing performance across all channels. About the Role: As our CRM Data and Martech Manager, you'll … play a key role in leveraging customer data to deliver impactful marketing campaigns and automation programmes. You'll be the go to expert for our customer data platform (Bloomreach) and take ownership of platform optimisation, data integration, and campaign effectiveness. You'll work closely with marketing and business stakeholders, combining technical know how with strategic thinking to build … welcome applications from candidates with experience in similar CDPs or CRMs (e.g. Salesforce, Adobe, etc.). Key Responsibilities: Lead on CRM segmentation, campaign targeting, and automation workflows across the customer lifecycle. Act as a super user and owner of the Bloomreach platform, building strong relationships with the vendor and internal teams. Develop, execute and track multi channel CRM campaigns More ❯

Director. Responsibilities Strategy and Vision: Develop and communicate a product strategy for the tribe that aligns with the company's long-term vision and business goals. Conduct comprehensive market, customer, competitor, and technology research to inform product decisions. Secure buy-in for the product strategy from colleagues, stakeholders, and executive leadership. Work with tribe PMs to guide translation of … strategic goals into actionable product backlogs, prioritizing features based on customer, commercial, and strategic value. Discovery: Act as the accountable product lead on large cross functional discovery initiatives & projects. Conduct discovery with clients to uncover potential problems and opportunities to tackle. Engage with customers and colleagues to ideate new features and products to be developed. Support product leadership to … manage and guide other product managers, fostering a culture of continuous learning and improvement. What Success Looks Like Successful delivery of strategic product roadmaps that drive business value and customer satisfaction. High adoption rates and positive feedback from customers and stakeholders. Effective cross-functional collaboration leading to timely and high-quality product releases. Demonstrated leadership in driving strategic initiatives More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯