51 to 75 of 192 Customer Insight Jobs in England

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology Account Partners … TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to support them More ❯

platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation. Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting. Use analytics and customer insight to drive adoption, engagement, and retention across our SME base. Champion the learner and client voice through continuous discovery, testing, and iteration. Collaborate with technology and design More ❯

discovery and MVP development to launch, growth, and iterative improvement. Direct and motivate a cross-functional team, setting clear priorities and providing decisive leadership to meet project milestones. Translate customer insights into detailed product requirements and develop data-driven roadmaps for continued development. Develop and deliver AI-powered features such as chat functionalities, workflow automation, and document extraction to More ❯

discovery and MVP development to launch, growth, and iterative improvement. Direct and motivate a cross-functional team, setting clear priorities and providing decisive leadership to meet project milestones. Translate customer insights into detailed product requirements and develop data-driven roadmaps for continued development. Develop and deliver AI-powered features such as chat functionalities, workflow automation, and document extraction to More ❯

function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine learning models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for an experienced Machine Learning Engineer to More ❯

Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to … among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the … strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. More ❯

strategy, ensuring clear alignment with business objectives. Translate strategy into actionable squad missions and measurable OKRs. Lead two product squads, driving delivery and performance. Develop a deep understanding of customer pain points, behaviours, and motivations through research and data. Define user stories, acceptance criteria, and release priorities. Collaborate closely with cross-functional teams to plan, execute, and review sprint … outcomes. Establish and track success metrics using data and customer feedback to inform continuous improvement. About You Proven experience as a Senior Product Owner or Product Lead within financial services (banking, insurance, pensions, or similar). Strong leadership and communication skills, with the ability to align diverse stakeholders behind a common vision. Excellent analytical and customer insight More ❯

Manage relationships with external agencies supporting SEO and development. Collaborate with marketing, content, and design teams to maintain consistent digital standards. Measurement & Optimisation Monitor platform performance using analytics and customer insights. Conduct regular content and UX audits to drive continuous improvement. Use data to optimise user journeys and engagement. About You Must Have: CMS experience (e.g., Contentful, Umbraco). More ❯

LinkedIn) Build and maintain long-term relationships with key decision makers in target sectors Collaborate with the wider marketing and commercial function, providing regular feedback and voice-of-the-customer insights, as well as helping to plan and execute on a programme of hospitality events for prospects Meet and exceed monthly, quarterly and annual meeting and event attendance targets More ❯

lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯

of AI, data science, and consulting . You’ll work directly with major enterprise clients, helping them apply advanced analytics and AI models to real-world business challenges — from customer insight to personalisation and growth. Ideal for: Data Scientists looking to move into a more strategic, client-facing role , or Technical Consultants wanting to go deeper into applied … and proofs-of-concept that help clients truly understand their customers Translating complex technical concepts into clear, commercial insights for business stakeholders Collaborating with data engineers, product teams and customer success to deliver measurable outcomes Acting as an internal evangelist for applied data science and innovation 🧠 What You’ll Bring Must-haves Strong understanding of machine learning techniques — clustering More ❯

platforms, but win when organisations want something more focused, practical, and supported by people who genuinely understand their needs. We’re at a pivotal stage. The product works, the customer base is growing, and design is the biggest opportunity we have to elevate the entire experience. Why This Role is So Exciting!! This isn’t a “slot into an … consistency, reuse and scalability Deliver new features and refine existing ones in line with user needs and business goals Improve design handoff and engineering collaboration Help bring more structured customer insight into product decisions What we’re looking for: Strong commercial experience in UX/UI/Product Design (ideally 3+ yrs experience) Strong portfolio showcasing end-to More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

with some travel Main Purpose of Job The Sales Executive will play a key role in building trusted relationships with new and existing customers. This is a people-first, insight-led sales role ideal for someone who enjoys building strong relationships, working collaboratively, and contributing to meaningful outcomes for customers. You’ll coordinate expertise across the business to shape … Responsibilities External-facing activities of the role will include: · Research and identify potential customers and markets · Build professional, trust-based relationships with prospective clients · Qualify new opportunities based on customer needs and business priorities · Understand the customer's environment, use cases, and operational goals · Clearly articulate the benefits of the business secure information exchange offering and how it … differs from competitors · Develop a sustainable pipeline of customer-driven opportunities · Coordinate internal teams and subject matter experts to progress and close opportunities · Represent the business professionally at industry events, special interest groups, and community networks Internal-facing activities of the role will include: · Capture and share market intelligence and customer insights with the wider sales and product More ❯

organisation skills Strong conceptual and design skills Good understanding of design fundamentals (type, space, form) Industry knowledge and the ability to sell your vision to clients Experience designing from customer insight and iterating from data A passion for emerging technologies, devices, and digital products with a focus on user-centric design A team player that loves collaborating with … clients and colleagues Experience using prototypes to iterate, optimise and validate your designs through user testing About Us TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers. We pride ourselves More ❯

organisation skills Strong conceptual and design skills Good understanding of design fundamentals (type, space, form) Industry knowledge and the ability to sell your vision to clients Experience designing from customer insight and iterating from data A passion for emerging technologies, devices, and digital products with a focus on user-centric design A team player that loves collaborating with … clients and colleagues Experience using prototypes to iterate, optimise and validate your designs through user testing About Us TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers. We pride ourselves More ❯

and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data … supporting the SQL data views and core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. More ❯

and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data … supporting the SQL data views and core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. More ❯

stack for a global multi-brand organisation. This encompasses Platforms/Digital/Marketing/CX. You’ll shape the systems that connect product data, content, digital assets, and customer insights — creating scalable, efficient, and intelligent experiences across every channel. What You’ll Do Design and deliver end-to-end MarTech architectures across multiple brands and regions. Connect and More ❯

initiatives aimed at enhancing Bauer Media Audio's digital footprint. Cross functional Collaboration: Work closely with representatives from nine markets and cross functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

Principal Product Manager 💸 Up to £130,000 + bonus 📍 London/Hybrid Are you a visionary Product Leader who thrives on shaping big bets, elevating customer experiences, and steering high-impact product strategy? Do you get energised by solving complex problems at scale and defining how millions of consumers interact with a trusted digital brand? If so, this could … scaling digital platform is transforming how homeowners across the UK find trusted, value-driven solutions. With major investment, ambitious expansion plans and a renewed focus on best-in-class customer experience, they’re now hiring a Principal Product Manager to lead some of their most critical consumer journeys. This is a high-visibility role with significant influence, where you … facing products across web and app in fast-paced digital environments. Strategic depth - you’re comfortable defining vision, cutting through ambiguity, and aligning teams around clear, measurable outcomes. Deep customer insight - you naturally blend qualitative understanding with quantitative rigour to create experiences people love. A data-first, experimentation-led approach to continuous improvement and innovation. Exceptional communication and More ❯

Principal Product Manager 💸 Up to £130,000 + bonus 📍 London/Hybrid Are you a visionary Product Leader who thrives on shaping big bets, elevating customer experiences, and steering high-impact product strategy? Do you get energised by solving complex problems at scale and defining how millions of consumers interact with a trusted digital brand? If so, this could … scaling digital platform is transforming how homeowners across the UK find trusted, value-driven solutions. With major investment, ambitious expansion plans and a renewed focus on best-in-class customer experience, they’re now hiring a Principal Product Manager to lead some of their most critical consumer journeys. This is a high-visibility role with significant influence, where you … facing products across web and app in fast-paced digital environments. Strategic depth - you’re comfortable defining vision, cutting through ambiguity, and aligning teams around clear, measurable outcomes. Deep customer insight - you naturally blend qualitative understanding with quantitative rigour to create experiences people love. A data-first, experimentation-led approach to continuous improvement and innovation. Exceptional communication and More ❯