51 to 75 of 83 Customer Insight Jobs in England

platform and manage the migration path of all customers onto the new platform Manage, coach the direct reporting Product Managers Align product planning and execution with strategic goals and customer insights Prioritise product initiatives based on value, feasibility, risk, and customer demand Drive the evolution of Workspace (checklists, triage, dashboards) and One Vixio (navigation, search, user UX) Ensure More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. Translate market trends and customer insights into actionable product improvements. Lead cross-functional projects to launch new products and optimize existing ones. Support strategic accounts through implementation and ongoing technical guidance. Own and maintain … the ability to identify opportunities and solve problems proactively. Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. Translate market trends and customer insights into actionable product improvements. Lead cross-functional projects to launch new products and optimize existing ones. Support strategic accounts through implementation and ongoing technical guidance. Own and maintain … the ability to identify opportunities and solve problems proactively. Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. • Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. • Translate market trends and customer insights into actionable product improvements. • Lead cross-functional projects to launch new products and optimize existing ones. • Support strategic accounts through implementation and ongoing technical guidance. • Own and maintain … the ability to identify opportunities and solve problems proactively. • Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. • Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

aligning it with the broader organizational goals. This includes identifying new market opportunities, setting long-term objectives, and ensuring the successful execution of strategic initiatives.; Informed by market intelligence, customer insights, competitive analysis, and strategic foresight. Drive innovation within D&A by identifying emerging technologies and trends in partnership with Product teams. Work with Product teams to oversee the … engagement, and the evaluation of M&A, investment, and venture opportunities in partnership with D&A Leadership Team. Partner with Finance, Transformation and Product Teams to align growth forecasts, customer segmentation, and market coverage strategies. Work closely with the Group Strategy Team to ensure divisional strategy underpins the group strategy.The D&A organisation is comprised of c1,600 colleagues … ensuring that the division is prepared to respond to changing market conditions and unforeseen challenges. Market Knowledge A deep understanding of the data and analytics industry, including market dynamics, customer needs, and competitive landscape, is essential. This knowledge helps inform strategic decisions and maintain a competitive edge in the market.Join us and be part of a team that values More ❯

to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are seeking a talented and driven Strategic Customer Success Manager to join our growing team in London. This is an individual contributor role that owns customer relationships post-sale, ensuring adoption, retention, and expansion of Hiya … will work closely with Sales, Product, and Support to help our customers maximize the value of Hiya Connect and Hiya Protect. We're excited about you because you are customer-obsessed, thrive in a fast-paced startup environment, and bring excellent communication skills to every interaction. You're data-driven, proactive in problem-solving, and eager to partner with … teams across the business to deliver an outstanding customer experience. What You'll Do Own and execute strategic success plans for enterprise/key accounts Drive quarterly business reviews and strategic roadmap discussions with C-level stakeholders Lead expansion revenue initiatives and upselling strategies Conduct account risk assessments and develop mitigation strategies Influence product strategy through strategic customer More ❯

Join AWS as a Solutions Architect focused on public sector customers, where you'll drive cloud adoption and innovation that creates meaningful impact for communities. What You'll Do Customer Obsession in Action - Partner with public sector organizations to architect cloud solutions that modernize citizen services and government operations - Serve as a trusted technical advisor, understanding customer challenges … Leadership - Design and implement highly available, secure, and cost-effective cloud architectures across diverse government use cases - Collaborate with AWS sales, business development, support, and product teams to accelerate customer adoption - Provide technical guidance on performance optimization, security best practices, disaster recovery, and data architecture Stakeholder Engagement - Present to and influence senior government officials, IT leaders, and technical teams … Build long-term relationships that establish AWS as the preferred cloud partner - Share customer insights and requirements with AWS service teams to influence product roadmaps What We're Looking For Technical Expertise - Proven experience architecting solutions across multiple platforms and technology domains - Deep understanding of cloud architecture principles including security, networking, DevOps, and high availability - Hands-on experience with More ❯

and efficiency while protecting the financial health of the business. You'll design and implement best-in-class processes with a high degree of AI and automation that balance customer experience with strong credit outcomes, using data-driven insights and innovative approaches tailored to the unique dynamics of the car loan market. This is a high-impact role for … owning the end-to-end collections and recoveries strategy, from early-stage arrears through to late-stage recoveries and external partnerships. Building scalable processes, policies, and playbooks that balance customer care, operational efficiency, and commercial outcomes. Delivering in-market results by driving repayment performance, reducing arrears rates, and optimising recovery strategies. Establishing and managing relationships with external agencies, technology … other partners critical to collections and recoveries. Recruiting, coaching, and leading a high-performing team while embedding a culture of accountability, empathy, and continuous improvement. Using data, AI, and customer insights to identify trends, inform strategy, and continuously improve processes. Ensuring all activities meet regulatory, legal, and compliance standards, with a strong focus on the fair treatment of customers. More ❯

in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you make money move like magic, split bills). Critical to this will be ensuring customers are excited by our product and want … This team must ensure our customers are excited by our product Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and More ❯

26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador. We're hiring Customer Support Executives (UK) , crypto native problem solvers who will help some of the world's largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio's … enterprise grade back office platform. What you'll do Deliver fast, empathetic, effective support via Plain Partner with Product, Engineering, and Sales to resolve issues and surface customer insights Report bugs, share feature requests, and champion the customer's voice in product discussions Develop deep product expertise and help teammates with best practices and workarounds Own projects that … improve our processes, documentation, and help center experience Drive measurable improvements to time to resolution and customer confidence We're looking for someone who Is crypto native and can walk through an on chain transaction (for example on Etherscan) Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed Communicates clearly and over More ❯

is for a strategic thinker and hands-on executor who thrives in a fast-paced environment, enjoys working across functions, and is passionate about building products that solve real customer problems. Day-to-day you will: Define and launch a high-impact product strategy, prioritising the top value streams for attribute enrichment based on data, customer insights, and … business goals. Develop and clearly communicate a compelling value proposition for the Attribute Enrichment product, validated by customer feedback. Drive product adoption by leading iterative development and release cycles that directly improve customer experience and satisfaction. Work closely with our PSL and go-to-market teams to reduce time-to-demo, ensuring seamless and rapid testing of attribute … roadmap decisions. Champion a fast-paced, high-quality, iterative product development cycle, ensuring that the team can quickly adapt to change. Collaborate cross-functionally with engineering, product, sales, and customer success to streamline workflows and reduce friction. Be the voice of the customer and the business, ensuring the Attribute Enrichment roadmap aligns with real needs and delivers measurable More ❯

Narvar is growing! We are hiring an Mid-Market Customer Success Manager to help scale our customer base. You are a person who is self-motivated and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live … through renewal and expansion Proactively engage clients at key moments to reinforce value, uncover growth opportunities, and build long-term advocacy Leverage data and customer insights to monitor account health, forecast outcomes, and proactively mitigate churn risk Collaborate closely with Product, Engineering, and carrier/logistics teams to relay customer feedback and influence solutions aligned with operational needs … Partner with Sales to plan, forecast, and execute on renewals and expansion opportunities Help scale the Customer Success function by contributing to documentation, process improvements, and best practice sharing What we're looking for 5+ years of experience in a Customer Success Manager role at a SaaS company Deep understanding of Shopify features and experience working with Shopify More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the … vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights). Partner … with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement. Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions. Act as product owner for select analytics tools, ensuring adoption and value delivery. Build and manage a network of third-party partners to deliver projects and ongoing operations. Bring external More ❯

prospects for the sales team. Represent Reachdesk at SaaS industry events, webinars, and partner gatherings to expand networks and generate new business opportunities. Collaborate closely with Sales, Marketing, and Customer Success teams to ensure smooth lead handoff, alignment on messaging, and customer insights. Continuously analyze outreach results and iterate tactics to improve prospect engagement and conversion rates in More ❯

with the team and wider business. The role... Strategic planning to increase sales performance within your assigned areas for year on year growth, create monthly promotional campaigns tailored to customer demands and market trends to maintain a strong market presence. Data analysis across online performance, customer insights and market research to identify and action improvements Ensure content is … availability to maximise sales and profit against objectives Contribute to continuous improvement measures to support business growth and success Carry out market research to keep on top of trends, customer demand and competitor activity Reporting to management on performance, development areas and competitor activity The desired candidate will have... Ideally existing experience within a similar role in Ecommerce or More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support the More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support the More ❯

impact across industries. In this role, you'll also act as a product evangelist, promoting the value of Voice AI both internally and externally, while prioritizing initiatives that balance customer outcomes, technical feasibility, and business goals. By collaborating with engineering and go-to-market teams, you'll shape features, guide development, launch new products, and iterate quickly to achieve … measurable success. This position is both strategic and collaborative, requiring vision as well as execution. You'll transform customer insights into product roadmaps, align cross-functional stakeholders, and help accelerate the global adoption of Speechmatics' Voice AI technology. Responsibilities Leading the strategy and execution of our world beating Voice AI products from development to GTM. Igniting enthusiasm internally and … doing and why. Helping us scale at pace by accelerating our Product Led Growth with developers, implementing GTM engineering approaches and building momentum in our ICPs. Effectively gathering market, customer and technical understanding and driving the product roadmap based on this. Who we are looking for Full spectrum product veteran with multiple examples of leading cross functional teams to More ❯

ll be doing? Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry. Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve. Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions. … app experience to keep customers inspired, engaged, and coming back for more. Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys. Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper. Location: This is a hybrid role based in London or Nuneaton, with More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach … of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our … happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages More ❯

execution, with a particular focus on the Emerging Mid-Market segment . Key Role Responsibilities: Developing and executing go-to-market strategies for new product features and launches. Building customer profiles, targeting strategies, and messaging frameworks. Creating engaging marketing and sales enablement materials. Conducting customer research and insight gathering to inform product roadmap decisions. Partnering cross-functionally … B2B product marketing, ideally within the tech sector. EMEA experience would be highly valuable Strong background in end-to-end GTM planning and execution. Ability to leverage data and customer insights to shape strategy. A collaborative, self-motivated individual with excellent people skills and a "can-do" attitude. If you have the relevant background in B2B tech product marketing More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation. This project is … Owning and translating what the design requirements are of the Medallia platform into the business, so what gets delivered is able to provide valuable and powerful voice of the customer insights covering all aspects of the customers digital journey. Because of the scale and complexity of the business, its going to require someone who is highly organised, with strong … business to capture the right insights, ensuring the implementation of this solution translates into a powerful VoC platform which is useful for end business users across marketing, ecommerce, product, customer service, etc. With multiple moving parts and diverse regional needs, youll play a critical role in managing stakeholders, aligning expectations, and keeping the implementation on track. Key Responsibilities From More ❯

Remote (UK-based) 6-Month Contract Potential to go permanent Sector: SaaS AI Learning & Development Fintech/LMS Are you a tech-savvy sales enthusiast with a passion for customer success and learning & development? Do you thrive at the intersection of innovation, service, and growth? If so, this is your opportunity to join a pioneering force in the AI … product demonstrations that win hearts and deals. Provide first-line technical support, resolving issues and guiding clients with confidence. Collaborate cross-functionally with Sales, Product, and Implementation teams. Champion customer success through on-boarding, training, and strategic guidance. Act as a product evangelist (internally and externally), driving awareness and adoption. Gather customer insights to inform product development and … continuous improvement. What You'll Bring Proven experience in technical pre-sales, sales engineering, or customer success. Strong communication skills with a proven ability to simplify complex tech for non-technical audiences. Familiarity with web-based technologies and SaaS platforms. A proactive, customer-first mindset with excellent problem-solving skills. Experience in LMS or Fintech environments is essential. More ❯