51 to 75 of 79 Customer Insight Jobs in England

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

include leading improvements to the sales process, managing and optimising the HubSpot CRM system, and leveraging data analytics to boost performance and uncover key customer insights. You'll keep a close eye on the pipeline, champion collaboration across teams, and support sustainable growth along the way. You'll also … decisions. Ensure CRM data management practices align with regulatory and legislative standards (including GDPR). Generate reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance. Analyse customer data to identify trends, behaviours, and opportunities that support strategic ...

events. This role partners directly with portfolio company CEOs, CMOs, CTOs, and the PE Operating Partner team to drive measurable improvements in digital performance, customer experience, and omnichannel profitability. This is a high‐leverage, high‐visibility role for a digital operator who can move seamlessly between strategy and execution … companies. • Establish shared digital standards, KPIs, and operating frameworks to drive consistency and scale. • Identify cross‐portfolio synergies in technology, data, media buying, and customer experience. E‐Commerce & Omnichannel Growth • Oversee e‐commerce strategy, site performance, conversion optimization, and digital merchandising. • Partner with retail leadership to integrate digital ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years’ experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

engagement, conducting thorough user interviews, and rigorously testing features. You will champion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely … with the product team to gather, analyse, and translate customer insights into actionable design improvements. Responsibilities KEY MEASURES: Customer feedback/satisfaction - NPS Website - Analytics & KPIs Success of user research initiatives Adoption of research-backed design changes SKILLS & EXPERIENCE: 5+ years of equivalent experience with a strong focus ...

This role sits within the Product Department, reporting directly to the Head of Product, and will bridge the gap between product development, implementation, and customer success. You’ll be the face of ELMS for many of our customers — delivering a first-class onboarding experience, providing expert product support … feeding valuable customer insights back into the product roadmap. Key Responsibilities Customer Onboarding & Implementation Lead end-to-end onboarding for new customers, ensuring a smooth and engaging introduction to ELMS Configure customer environments, assist with data imports, and tailor settings to specific regulatory or organisational needs Deliver ...

candidate will work closely with data architects, business analysts, and cross-functional teams to build scalable and efficient data solutions supporting network analytics, customer insights, billing systems, and telecom OSS/BSS workflows. Key Responsibilities 1. Data Engineering & ETL Development Design, develop, and maintain ETL/ELT pipelines using … Lake Formation). 6. Telecom Domain Expertise Understand telecom-specific datasets such as: CDR, xDR, subscriber data Network KPIs (4G/5G tower logs) Customer lifecycle & churn data Billing & revenue assurance Build models and pipelines to support network analytics, customer 360, churn prediction, fraud detection , etc. 7. Performance ...

global sales function within a technology-led organisation. As Sales Director, you will oversee all commercial operations—including sales leadership, channel development, and customer relationship management—while partnering closely with cross-functional teams to drive sustainable revenue growth and expand market presence. You will shape and execute a comprehensive … from key accounts. Lead, mentor, and develop a high-performing global sales team across diverse regions and cultures. Monitor market trends, competitor activity, and customer needs to refine commercial strategy and maintain competitive advantage. Collaborate with Product, Engineering, Marketing, and other internal teams to ensure commercial objectives align with ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

with proven commercial leadership in a related technology or ID-card sector, strong analytical and strategic ability, and a track record of building trusted customer and partner relationships. Key Responsibilities Lead sales, commercial strategy, business development and channel management across EMEA & APAC. Identify growth opportunities, set long-term commercial … negotiate key strategic deals. Drive revenue expansion across new and existing accounts through scalable commercial tactics. Develop and penetrate key accounts, building long-term customer relationships. Lead, mentor and develop global sales teams across diverse cultures and regions. Monitor market trends, competitor activity and customer needs to adapt ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear track ...

regular updates on pipeline, performance, and forecasts so stakeholders stay aligned. Represent the company professionally at all times, helping strengthen our brand, reputation, and customer trust. Partner cross-functionally to surface customer feedback, flag potential issues, and support resolution when needed. The Impact You'll Have At CompanyCam … keeping healthy relationships with pipeline and forecasts accurate, and contributing insights, blockers, and ideas during weekly sales meetings. Strengthening cross-functional alignment by sharing customer insights with Sales Enablement, Marketing, and Product to refine messaging and roadmap priorities, supporting smooth post-sale handoffs by partnering with Customer Success ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

work across the full lifecycle — from exploration and predictive modelling to deployment and automation — using modern cloud tooling to shape smarter pricing, retention, and customer insight. Alongside hands-on modelling, you’ll help strengthen MLOps practices and contribute to emerging AI initiatives, working closely with engineering and analytics teams …/CD, model monitoring, and working with tools like Azure ML or Fabric. Commercially minded communicator who can translate data into clear, actionable insight and work collaboratively with technical and non-technical stakeholders. ...

Working closely with senior leadership and the Principal Product Manager, your team will set ambitious goals (OKRs), align strategies, and transform insights into innovative, customer-centric features. Your Impact As an experienced HR professional and product leader, your decisions will shape the success of our People First product suite … experience. From defining product vision to leading discovery and prioritisation, you’ll ensure we deliver features that meet real business needs - driving growth and customer satisfaction. Key Responsibilities Shape and execute product strategy and roadmap. Define problems, prioritise solutions, and manage trade-offs. Collaborate across teams on design, research ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

working with a leading organisation seeking an experienced Technical Lead to drive the architecture and delivery of their Dynamics 365 CE + Customer Insights – Journeys (Real-Time Marketing) platform. This is a hands-on technical leadership role with end-to-end ownership across solution architecture, integrations, compliance, and omnichannel … Design and implement event-driven architecture (real-time events, catalogues, custom ingestion) Define strategies for segmentation, audience updates, and profile unification Architect multi-branch customer journeys with advanced routing and exit logic Oversee custom channels (SMS, WhatsApp, Push) and delivery orchestration Lead complex integrations: Azure Functions, REST APIs, Service ...

exceeding expectations and making a real impact, this could be a great opportunity for you. You will: Own and manage all aspects of allocated customer accounts, acting as the main point of contact. Drive account growth by identifying opportunities, up-selling, cross-selling, and securing contract renewals … exceed your sales targets. Deliver accurate monthly and annual revenue forecasting and provide regular customer reports. Ensure overall customer satisfaction and handle stakeholder escalations with confidence. Coordinate internal teams to deliver compelling proposals and successful project outcomes. Gather and share customer insights to help shape the Littlefish ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

define the roadmap, experiment with new AI features, and work closely with engineering and design to ship impactful releases that improve efficiency and customer experience. Key Responsibilities: Own and execute the roadmap from 0→1 to scalable growth Launch high-impact AI features (chat, document extraction, automation workflows) Translate … customer insights into data-driven product strategy Work hands-on with engineering and AI teams to prototype and iterate Define and track success metrics such as feature adoption, retention, and efficiency gains Key Details: Salary: ~£85,000 + equity Working Model: 4–5 days/week onsite (Central London ...

FMCG industry. Based in Leeds, this role requires expertise in E-commerce platforms and a results-driven mindset to drive sales and enhance customer engagement. Client Details The employer is Global organisation operating in the FMCG sector with a focus on delivering high-quality products to its customers. They … collaborative and forward-thinking work environment. Description Manage and optimise the performance of e-commerce platforms to achieve sales targets. Analyse sales data and customer behaviour to identify trends and opportunities for growth. Collaborate with marketing teams to execute promotional campaigns effectively. Ensure product listings are accurate, visually appealing ...

forward-thinking, technically advanced team that is reshaping how intelligent systems interact with the world. Working at the intersection of product, strategy, and customer engagement, you will lead the entire lifecycle of highly specialised technology products, from ideation and roadmap creation through to launch and beyond. This is more … teams to make product ideas commercially successful Explore how existing technology can be leveraged in new markets Influence long-term strategy through market research, customer insights, and competitor analysis Work closely with technical teams to integrate emerging capabilities into the product stack Be a technical voice in commercial discussions ...

larger and more strategic accounts, ensuring they get real outcomes and love working with Benji. Collaborate across the organisation Work with product, marketing, and customer success to bring customer insights into the heart of how we build. Shape how we sell As an early sales hire ...