76 to 100 of 192 Customer Insight Jobs in England

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus … functional teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI flows. Collaborate with … Apply machine learning insights to personalise user flows and adapt interfaces in real time. Continuously experiment with emerging AI design tools and workflows to stay ahead of the curve. Customer Insight & Behavioural Intelligence Partner with Data and Research teams to uncover deep behavioural insights and translate them into design opportunities. Use qualitative and quantitative methods to validate hypotheses More ❯

manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus … functional teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI flows. Collaborate with … Apply machine learning insights to personalise user flows and adapt interfaces in real time. Continuously experiment with emerging AI design tools and workflows to stay ahead of the curve. Customer Insight & Behavioural Intelligence Partner with Data and Research teams to uncover deep behavioural insights and translate them into design opportunities. Use qualitative and quantitative methods to validate hypotheses More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

to product roadmaps, sprint planning, and backlog management. Working cross-functionally with engineering, design, data science and clinical teams to help deliver high-quality product releases. Assisting in translating customer insights and business needs into clear user stories and acceptance criteria. Getting involved in product discovery, user research, and data-driven decision making. What we’re looking for Experience More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … cloud-native architectures (AWS, Azure, GCP), microservices , APIs , DevOps , and data platforms . Familiarity with AI/ML use cases in retail and knowledge of GenAI advancements relevant to customer experience and operations. Strong understanding of agile delivery models , product management practices , and enterprise architecture. Excellent communication and stakeholder management skills, with the ability to engage and influence C More ❯

Empower success. Drive impact. Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong relationships with customers to drive retention … and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer goals and provide tailored solutions to meet their needs. Collaborate with internal teams, including Sales, Product … and Support, to enhance customer experience. Gather customer insights and share feedback to improve products and services. Support customers through training, troubleshooting, and product updates. Regular customer reviews to track progress and success metrics. What We’re Looking For: Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business, or a More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this r click apply for full job details More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Chair internal and client-facing product forums, presenting progress, plans … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

ll mentor designers, tackle complex problems with clarity, and create products that feel smooth and enjoyable to use. You’ll work closely with product, engineering, and research teams, using insight and data to guide your decisions. This role suits a strong Senior Product Designer ready to step up, or an established Lead seeking a new challenge. A bit about … Designer Mentor, coach, and support individual growth Uphold and elevate visual + interaction design standards Own and evolve the design system across journeys Champion design best practice and consistent customer experiences Collaborate with cross-functional partners on priorities and product direction Use customer insight to shape design decisions Communicate concepts and rationale to senior stakeholders Lead design … and developing design capability Highly proficient in Figma Skilled with prototyping and design-to-engineering handoff Experience maintaining design systems and component libraries Confident running usability testing and synthesising insight More ❯

ll mentor designers, tackle complex problems with clarity, and create products that feel smooth and enjoyable to use. You’ll work closely with product, engineering, and research teams, using insight and data to guide your decisions. This role suits a strong Senior Product Designer ready to step up, or an established Lead seeking a new challenge. A bit about … Designer Mentor, coach, and support individual growth Uphold and elevate visual + interaction design standards Own and evolve the design system across journeys Champion design best practice and consistent customer experiences Collaborate with cross-functional partners on priorities and product direction Use customer insight to shape design decisions Communicate concepts and rationale to senior stakeholders Lead design … and developing design capability Highly proficient in Figma Skilled with prototyping and design-to-engineering handoff Experience maintaining design systems and component libraries Confident running usability testing and synthesising insight More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, click apply for full More ❯

proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota More ❯

Manager (Digital CX) – Hybrid/Leeds – Upto £60K A growing UK-based consumer brand is looking for a hands-on Product Manager to help shape and improve their digital customer experience. This is a great opportunity for someone who’s been close to digital product work—whether as a Product Owner, Junior PM, UXer, or similar—and is ready … smoother and more enjoyable. What you’ll be doing: Talking to users and teams to understand how digital tools are working (or not) Shaping clear, actionable product ideas from customer insight and data Working with developers, UX and QA to deliver digital features and improvements Contributing ideas for digital growth and innovation across the platform What I'm … looking for: Experience working alongside development and UX teams Ability to turn feedback and insight into practical product decisions Data-aware, user-first mindset Based within commuting distance of Leeds (3 days per week in office) What’s on offer: Salary up to £45,000 Annual bonus scheme (post-probation) 33 days holiday (including bank holidays) Small, friendly business More ❯

Audience Store is a customer insight and next-generation programmatic media activation partner for brands and agencies. We help brands understand consumer behaviour and purchasing motivations at a granular level. By applying these actionable insights, we fuel digital marketing for enhanced customer discovery, engagement and acquisition throughout the purchase journey. We are looking for a dynamic and … to stay up-to-date with industry trends, identify new opportunities, and effectively communicate our value proposition to potential clients. At our company, we value collaboration, innovation, and a customer-centric approach. We offer a supportive and friendly work environment, where your ideas and contributions are encouraged and recognized. This is an exciting opportunity to join a fast-growing More ❯

Audience Store is a customer insight and next-generation programmatic media activation partner for brands and agencies. We help brands understand consumer behaviour and purchasing motivations at a granular level. By applying these actionable insights, we fuel digital marketing for enhanced customer discovery, engagement and acquisition throughout the purchase journey. We are looking for a dynamic and … to stay up-to-date with industry trends, identify new opportunities, and effectively communicate our value proposition to potential clients. At our company, we value collaboration, innovation, and a customer-centric approach. We offer a supportive and friendly work environment, where your ideas and contributions are encouraged and recognized. This is an exciting opportunity to join a fast-growing More ❯

manage complex bids for a large IT consultancy. You will be responsible for developing and executing bid strategies, ensuring the successful delivery of high-quality proposals that align with customer requirements and business objectives. Responsibilities End-to-End Bid Management: Lead and manage the bid process from qualification to submission, ensuring compliance with governance frameworks. Defence-Focused Proposal Development … Work closely with technical, commercial, and legal teams to develop compelling, customer-focused proposals tailored to defense sector requirements. Stakeholder Engagement: Collaborate with internal teams, partners, and key stakeholders to define winning strategies, value propositions, and pricing structures. Risk & Compliance Management: Ensure all bids meet MOD, defense, and security standards, addressing any risks proactively. Customer Insight & Competitive … maximise win rates. Governance & Approvals: Oversee bid reviews, approvals, and compliance with internal governance processes, ensuring alignment with company objectives. Presentation & Negotiation: Support bid presentations, negotiations, and post-bid customer engagements. Essential Skills & Experience Defense Sector Expertise - Strong experience managing bids for defence clients (MOD, Defence Primes, NATO, etc.). Bid Management - Proven ability to manage high-value, complex More ❯

divisional priorities and investment decisions. Support the annual strategic planning process, including long-term growth targets and portfolio optimization. Develop business cases and investment frameworks grounded in market data, customer insights, and competitive dynamics. Maintain dashboards and KPIs to monitor initiative performance, resource allocation, and strategic alignment. Ensure strategic planning and capital allocation are guided by clear prioritization of … to surface dependencies and strategic opportunities. Support go-to-market planning and execution for new initiatives. Align strategic priorities with delivery tracking and execution metrics managed by Product Operations. Customer & Market Insights Integrate customer feedback, market intelligence, and competitive analysis into strategic planning and business development efforts. Coordinate structured customer validation programs to support initiative readiness and … direction. Collaborate with product and marketing teams to align strategy with customer needs and market positioning. Candidate Profile Experience 6-8+ years in strategy consulting, corporate strategy, or business development roles, preferably in B2B tech and/or legal/regulatory industries. Experience leading strategic initiatives and managing cross-functional projects. Familiarity with global legal information and technology More ❯