1 to 25 of 51 Customer Retention Jobs in England

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone

Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer … product demonstrations and training sessions to customers as needed. Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, client retention, and customer satisfaction. Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives. About You Proven

Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer … product demonstrations and training sessions to customers as needed. Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, client retention, and customer satisfaction. Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives. About You Proven

role: We’re looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey’s and leading the Customer Success Team. In this hands-on leadership role, you’ll coordinate, monitor, and continuously improve how customers are introduced to products and supported … through their journey. You’ll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships. If you’re passionate about customer experience and ready to step into a role with real influence and responsibility, this is an excellent opportunity

Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer retention, customer satis click apply for full job details

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction

experienced CRM Manager to join their growing manufacturing business in Medway . This is a key role responsible for managing and optimising their Customer Relationship Management (CRM) systems , ensuring data accuracy, and driving customer engagement through targeted campaigns. If you have a passion for data-driven marketing … strategy, this is the perfect opportunity to make an impact. Key Responsibilities Manage and maintain CRM systems to ensure accurate and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns.

seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with … internal teams, and ensuring customers achieve maximum return on their investment. Job Title: Customer Success Manager Type: Contract/Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives

Customer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love … sell, and upsell. As part of the creative engine behind our email, SMS, and app campaigns , you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment , working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring

provider of vehicle tracking and field service management solutions, is seeking a 2G Sunset Co-ordinator, you will be responsible for ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You will play a key role in customer retention and operational success whist we migrate our customer base from older 2G equipment to new 4G tracking solutions About Us Our client is a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over

Company description: ClearCourse Job description: Role - Customer Support Specialist Location Warwick Role type Hybrid, Perm Join IntelligentGolf , part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role … team. What Youll Do Support clubs via phone, email & helpdesk Troubleshoot queries and escalate development needs Deliver online and in-person system training Support customer onboarding & data set-up Keep CRM/helpdesk records accurate Build relationships that support customer retention What Youll Bring Strong

full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy.

full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy.

thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes: * High levels of customer satisfaction and retention. * Achieving revenue growth targets by recommending relevant services and solutions. * Ensuring clients have clear account plans, risk registers, and strategic updates. * Proactively

thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes:* High levels of customer satisfaction and retention. * Achieving revenue growth targets by recommending relevant services and solutions. * Ensuring clients have clear account plans, risk registers, and strategic updates. * Proactively

/B testing experiments. Leverage statistical analysis and predictive modeling to identify patterns and trends. Provide business intelligence insights that impact product growth, customer engagement, and retention. Collaborate with Product Managers, Data Scientists, and Business Leaders to deliver actionable insights. Ensure data integrity, consistency, and governance across reporting

that matt Objectives of Role: Delivering client projects to a high standard, and contributing to the revenue and profit for the company Ensuring client retention and satisfaction. Managing the financial aspects of client jobs. Working with Commercial Accountants in the Finance Department to ensure jobs

Strong strategic mindset with experience in digital business transformation, management consulting, or marketing strategy. Proven record of achieving commercial impact through account growth, client retention, and strategic innovation. Excellent communication, storytelling, and influencing skills, with confidence presenting to senior audiences. Skilled at simplifying complex issues and shaping actionable

days in office) Salary: Up to £28,000 Commission: Uncapped £10-20k OTE in year 1 Commission is linked to client retention and account growth (hitting targets) Progression: Opportunity to grow the number of accounts managed Progression into a leadership or client directorship role Responsibilities: Account Manager

director and marketing teams to optimise our in-house bespoke CRM system and campaign assets web experience for optimal conversion rates and rates of customer retention. As you grow and gain experience, you will have the opportunity to build and grow a team of developers around you, as well

Business Development Manager, you will be responsible for identifying new business opportunities, developing strong relationships with dealerships, and presenting tailored warranty solutions that support customer retention and revenue growth. Key Responsibilities Develop and execute a strategic sales plan to drive warranty product growth. Prospect, approach, and secure

Development Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers Foster a culture of excellence, accountability, and customer focus within a modern Microsoft ecosystem. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation … projects. Define, evolve, and enforce delivery frameworks that support scalable, consistent cloud project execution. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction Design and maintain performance dashboards and reports for both internal stakeholders and clients. Cloud Services & Technical Excellence Oversee Azure, Microsoft 365, and cloud

ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working … create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring

business. You contribute to our sales playbook with feedback on what's working and what isn't. You ask questions about unit economics, client retention, and why we position ourselves the way we do. What Success Looks Like In your first three months, you'll ramp up.

critical questions that drive our strategy. We're looking for someone to use advanced data science and machine learning to uncover the 'why' behind customer behaviour, such as identifying complex churn triggers for our energy customers. You will also develop and own the models that quantify key business metrics … like Customer Lifetime Value (LTV) and Customer Acquisition Cost (CAC). This isn't a research role. We need a "full-stack" data scientist who can own the end-to-end ML lifecycle. You will take your ideas from initial Proof of Concept (POC) and exploratory analysis