1 to 25 of 85 Customer Retention Jobs in England

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

Senior Manager, Customer Success (Education) Competitive + Bonus + Benefits Remote, UK Permanent full time Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers? Were looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, youll take ownership of the full customer lifecycle , aligning Customer Success and Renewals into a seamless, proactive function. Youll move the organisation from ...

Director of Customer Success We’re looking for an experienced and commercially driven Director of Customer Success to lead and evolve a high-impact function across the full customer lifecycle. This is a strategic leadership role responsible for driving customer value, adoption, retention, and growth, while aligning closely with sales, product, and wider business objectives. The Role As Director of Customer Success, you will lead both pre-sales (Solutions) and post-sales (Customer Success/In-life) teams to deliver measurable outcomes for customers and the business. ...

ready to take on broader responsibility, working closely with a fantastic team. You’ll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership … planning. You’ll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with ...

ready to take on broader responsibility, working closely with a fantastic team. You’ll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership … planning. You’ll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering with … cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your … customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your ...

Title Account Director (Strategic Customers) Reports to Strategic Customer Growth Lead Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary Negotiable What we do Vypr is a Manchester … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role … Account Ownership & Growth: Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact. Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services. Identify and execute upsell and cross-sell opportunities aligned ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely ...

teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency … accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered on time and within scope. Monitor delivery ...

division, working primarily within Fluid Management. This is an excellent opportunity for someone at the early stages of their career to step into a customer facing sales role as well as an opportunity to gain some hands on experience working alongside our Fluid Management Technicians. Full training will … improve performance, efficiency and reliability through tailored fluid management and lubrication solutions. You'll gain exposure not only to technical operations, but also to customer relationship management and business development activities. Whilst prior industry experience would be advantageous, it is not essential - we are looking for the right attitude ...

agreed key business priorities. You will lead the brand and creative teams, alongside the CRM/eMarketing manager, thereby owning all means of customer acquisition and retention, to help drive online sales. Your core objectives will include the setting and managing of target optimisations, (given the remit … manage spend), measured through KPIs such as CPA, COS% and RoAS metrics; to support revenue growth, predominantly by optimising AOV and CVR; and growing customer retention and frequency of repurchase, measured through order frequency and LTV metrics. Working with the Digital Agency, you will be responsible ...

Full Time Hybrid SaaS Automotive Industry Are you tech-savvy, people-focused, and enjoy engaging with customers? Were looking for a proactive Customer Success Assistant to join our growing team, helping to support and engage clients across the automotive sector. About the Role As a Customer Success Assistant … play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. Youll work closely with our Customer Success Manager to keep clients motivated, informed, and successful, with particular emphasis on ensuring that our customers get the most out of the software ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. … Achieve or exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

strategy, leading our core sales teams. This role is ideal for a proven leader who can balance short-term commercial performance with long-term customer value creation. You will inspire and coach a talented sales organisation to move beyond transaction-based selling and engage customers at a strategic level … expected to perform any other duties which might reasonably be required by the business. Commercial Leadership: Own revenue-generating functions — from sales performance to customer retention and account expansion Strategic Go-to-Market: Define and execute a coherent, value-led GTM strategy that reflects MTI’s services ...

Business Development Manager Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

heart of a growing fintech as it seeks to mature and develop its operations, improving governance, automation and reporting to improve customer retention and increase customer value. Working alongside the COO, you'll be responsible for strengthening operational capability; you'll be involved in improving governance … data and KPIs to improve operational performance, and embed consistent ways of working. You'll be engaged with stakeholders across the business, and with customer facing teams to ensure that the work you do has measurable customer and business value. You'll need to have had a background ...

inside IR35 | Contract until 31st July (likely extension) We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where … play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams. You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth. Design and develop interactive dashboards ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...