126 to 150 of 487 Knowledge Management Jobs in England

operational metrics around operational support matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter of course, assisting in the … maintain services (i.e., patching, configuration changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups More ❯

operational metrics around operational support matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter of course, assisting in the … maintain services (i.e., patching, configuration changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups More ❯

scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request, change, risk, and asset management, and drive continuous improvement. Act as escalation … point: Handle BAU incidents and problems, minimizing disruption and managing communication. Major Incident & Cyber Management: Coordinate and communicate major incidents, including out-of-hours 'On Call' duties. Document and assess risks: Maintain IT process documentation, develop mitigation strategies, ensure compliance with regulations and security policies, and contribute to risk management. Report on IT performance: Provide metrics and trends, communicate … on analysis. Lead and develop team: Set goals, provide feedback, conduct reviews, and foster a collaborative and innovative culture. What you'll need: Extensive experience in IT service delivery management with proven success. Deep understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with More ❯

essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include: Providing Subject Matter Expert level knowledge to team Drive Issue Resolution (triage, troubleshoot, resolve) Lead teams as needed to drive resolution Incident Communications Observability Minimum Qualifications: Bachelor’s Degree or equivalent in computer science, computer … to ensure risks are mitigated. Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Experience with troubleshooting techniques for root cause analysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool … Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud. Proficient verbal and written communication skills. Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude. Preferred Qualifications: DevOps knowledge for highly available IT infrastructure. Building live production APIs and services. Experience with automation development. Familiar with Agile or other rapid application development methods. Hands-on expertise with application More ❯

interviews and workshops. Collaborate with Technical Consultants and Developers to plan and design creative solutions. Help clients make informed decisions tailored to their specific constraints. Solution Delivery and Change Management Guide clients on best practices for monday.com implementation and governance. Utilize IPaaS solutions such as Make.com and Zapier to create low/no-code integrated systems. Propose and execute … process improvements to enhance client's efficiency. Apply various strategies for project and change management aligned with IT industry. Enable clients to measure the impacts of our solutions by creating tangible metrics. Compile comprehensive engagement reports detailing findings, recommendations, and solutions. Provide solution support and training to stakeholders and end-users. Presales Engage with clients early in their journey … Adaptavist tool suite and partner platforms like GitLab, AWS, etc. Readiness to specialize in monday.com products (monday CRM, monday Dev, monday Service) for deeper subject matter expertise. Familiarity with knowledge management platforms such as Grammarly, Coda, or Notion is a plus; openness to adopting new AI-driven tools as the ecosystem evolves is expected Stellar communication skills with More ❯

optimising service desk automation solutions, including AI-powered chatbots and workflow automation, to empower our users with enhanced self-service capabilities. You'll also be a driving force in knowledge management, creating and maintaining comprehensive, user-friendly articles that truly make a difference. Beyond the technical, you'll be a mentor and a leader. You'll provide technical … print systems and servers, including the PaperCut system involving configuration, troubleshooting, and operational maintenance of the print environment. Drive the creation, maintenance, and continuous improvement of comprehensive, user-friendly knowledge base articles and FAQs, ensuring content is accurate, up-to-date, and supports robust self-service initiatives. Monitor the operational effectiveness and user adoption of implemented automation and self … ago Royal Tunbridge Wells, England, United Kingdom 1 week ago Dartford, England, United Kingdom 1 week ago Kings Hill, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

This role combines responsibilities for ensuring the quality of IT ticketing processes and managing organizational knowledge effectively. This role sits in our Service Delivery team as part of the wider Operations area. Responsibilities: Ticket Quality Assurance: Monitor and evaluate IT tickets to ensure they meet quality standards, including accuracy, completeness, and timeliness. Knowledge Management: Develop, maintain, and … improve a centralized knowledge base for IT processes, ensuring accessibility and usability for team members. Process Optimization: Identify inefficiencies in ticketing workflows and implement improvements to enhance service delivery. Training and Support: Provide training to IT staff on best practices for ticket management and knowledge sharing. Reporting and Analysis: Generate reports on ticketing performance metrics and analyze … enforce guidelines for ticket creation, prioritization, and resolution to maintain consistency. Root Cause Analysis: Identify recurring issues through ticket trends and collaborate with teams to address underlying problems. Escalation Management: Ensure proper escalation protocols are followed for unresolved or critical tickets. Performance Metrics: Track and report on ticket quality metrics, such as resolution time, first-call resolution rate, and More ❯

Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business … Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and assurance of project related activity, and the preparation and reporting of RSSB’s business performance. Leading the BMP analyst team and deputising for the Director BMP, the Head of BMP will … oversee the day-to-day outputs of the directorate and ensuring a joined-up approach. Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and More ❯

the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications specific to … individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To … review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and document findings for the advantage of customers and colleagues. Actively develop personal knowledge and awareness of new products and solutions. What youll need Experience More ❯

aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications specific to … individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customers on open incidents ensuring no incidents are left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To … review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research problems and solutions and document findings for the advantage of customers and colleagues. Actively develop personal knowledge and awareness of new products and solutions. What you’ll need More ❯

the full life cycle of the relevant contracts. On the assigned account the Customer Program Manager reports functionally into a Customer Program Director or Client Executive. KEY ACCOUNTABILITIES Contract management Ensure contractual compliance and monitor obligations for both parties Provide guidance and support to internal teams on contract matters Monitor contract performance, identify areas for improvement, and mitigate risks … Customer lifecycle request to cash Request to cash Design Service Creation and Vendor Management for non-standard services or processes Lead the request to cash client engagement Program management on small to medium enterprise account Accountable for overall delivery, work with Project Managers to ensure Delivery Team Leadership and Risk Management Customer Relationship Management Financial Accountability … Programme Management on Large accounts Project Management Team Coordination Customer Engagement Scheduling and Timeline Management Quality Assurance Reporting and Documentation Budget Management Risk and Issue Management Customer Satisfaction Training and Support Continuous improvement Identify areas of improvement within customer contract and program management activities Develop and implement strategies to enhance customer satisfaction and retention. More ❯

to align risk activity with business strategy and good customer outcomes Promote continuity and resilience through secure and sustainable service delivery Present complex risk data and trends to senior management and stakeholders Drive continuous improvement in risk awareness and control management Experience Required Proven experience in an IT Risk, Technology Risk, or Risk Business Partnering role Strong knowledge of risk frameworks, performance metrics, and regulatory expectations Exceptional stakeholder management, communication, and analytical skills Ability to translate complex risk data into clear, actionable insights Experience within financial services or a regulated environment preferred Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business Industries Financial Services and Technology … and Media Referrals increase your chances of interviewing at Lutine Bell by 2x Sign in to set job alerts for “Information Technology Business Partner” roles. Data Business Solutions Partner, Knowledge Management Addlestone, England, United Kingdom 6 hours ago Head of Digital/eCommerce Transformation Lancing, England, United Kingdom 2 weeks ago Brighton, England, United Kingdom 1 week ago More ❯

You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations You’ll … processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll Also Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and … Agile or Scrum environments. In Addition, You’ll Have Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and More ❯

Description This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You'll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

Role This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You’ll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You’ll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

to join our IT team on a permanent contract. You will provide 1st line incident and response service to APG’s platforms and applications that also extends to incident management and liaising with third parties. We also have a 12-month fixed term contract available to cover maternity. Employment type: Permanent/Fixed Term (12 months) Location: AutoProtect Group … from triage to resolution Enthusiastic and curious to learn Great communication skill both on the phone and email, ensuring detailed, accurate information is documented in a concise way Undertake knowledge management activities: identifying, controlling, and storing any pertinent information and maintaining knowledge items to ensure that they are current, relevant and validated Understanding the basic data flows … between systems Basic understanding of ITIL processes Ability to explain complex problems to those with limited technical knowledge and experience Good organizational and time management skills with the ability to multi-task and meet deadlines Exceptional customer service and relationship management skills Applications and platform (Non-Development) include but not limited to – Security Platforms, ServiceNow, Access Dimensions More ❯

establish SLOs, and implement monitoring and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to reduce manual operations and improve system reliability Performance Optimization … operational excellence Technical Strategy: Develop and execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and service providers Operational Excellence: Drive … understanding of distributed systems, cloud platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous learning Strategic Planning: Ability to develop and More ❯

You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations You’ll … processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and … Agile or Scrum environments. In addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and More ❯

Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Our Supply Chain Management Team supports the world's most recognizable brands to design and implement a future-ready operating model for supply chains that balance between Cost, Speed, and Service. We enable … to business development, from the request for information to the proposal submission and presentation. Participate actively in the development of the practice, including service offerings development support, training, and knowledge management. Develop Methodologies & Collateral to support the promotion of methods and tools, through presentations, specimen RFI/RFP content, methodologies, toolkits, and deliverables. Requirements Have at least 12+ years … in consulting roles or worked with software vendor with significant expertise in Manufacturing solutions and demonstrate deep knowledge and proficiency in MES, IIOT/Digital Manufacturing including integration with the Supply Chain and R&D. Have Industry experience in specific sectors including either of Manufacturing, Consumer Goods, and Life-Sciences/Pharmaceuticals and demonstrate deep knowledge of factory More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of … concepts for non-technical audiences, and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. Performance-based bonus. Interested? Apply More ❯

effectiveness, efficiency, and continual improvement across day-to-day operations, creating a high-performing team culture that is proactive, accountable, and customer-focused. You will oversee incident and request management, collaborate with stakeholders across the business, and support both operational and project delivery. Your remit also includes mentoring engineers, owning technical escalations, and maintaining a laser focus on service … Team across Microsoft and Open Source technologies. Act as the operational lead for technical escalations and incidents, ensuring issues are resolved effectively and efficiently. Direct day-to-day queue management for incidents, changes, and service requests across in-scope technologies. Develop a high-performance culture within the team, with a focus on technical excellence and service quality. Maintain a … Authority for BAU and operational change, working within ITIL-aligned frameworks to assess and approve change requests, manage associated risks, and ensure the stability and integrity of services. Service Management & Customer Success Deliver outstanding service by meeting or exceeding SLA, OLA, and KPI targets. Act as a key escalation point for technical issues from the service desk or customers More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

be" process flows, ensuring alignment with business requirements Collaborate with business stakeholders to understand their needs and translate them into functional requirements S/4HANA Expertise Apply in-depth knowledge of core SAP S/4HANA modules including Finance (FI), Controlling (CO), Sales and Distribution (SD), Material Management (MM), Production Planning (PP), and more Configure and maintain SAP … processes Effectively communicate with business users, technical teams, and other stakeholders Collaborate with cross-functional teams to ensure successful implementation and adoption of SAP solutions Maintain strong documentation and knowledge management practices Stay up to date with the latest SAP S/4HANA releases and best practices Identify opportunities for process improvement and automation Contribute to the development More ❯