176 to 200 of 362 Knowledge Management Jobs in England

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … Polarion ALM. As a technical expert, you will continuously contribute to the documentation and further development of best practices and the expansion of our knowledge database. Within your projects, you will support your sales and pre-sales colleagues in developing new sales opportunities. In addition to the content-related ...

solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. … requirements and regulatory considerations into scalable, production-ready AI architectures. Design and implement advanced GenAI solutions, including: Retrieval-Augmented Generation (RAG) Multi-Agent Systems Knowledge Management Platforms Enterprise Workflow Automation Define architecture patterns, governance standards, security controls, and best practices for enterprise AI adoption. Apply GenAI capabilities ...

that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management … pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

capability to clients around the globe. Description/Job Summary The Information Governance Coordinator is responsible for following policies and procedures related to file management (both physical and electronic) such as: intake, transfers, storage, destruction requests, retention schedule(s) and data access requirements. The position will work to ensure … position will also be responsible for the continual analysis of the firm’s governance framework, with a focus on the improvement of data quality, management and security through modifications to the organization’s policies, standards, principles and processes. Responsibilities/Duties Assist with the firm's Matter Mobility Program ...

passionate about transforming complex technical knowledge into engaging, accessible digital learning experiences? Chubb Fire and Security is evolving towards a digital-first approach to training and knowledge management. We are looking for a creative, organised and technically minded Digital Learning Content Creator to help shape how colleagues access … retain and apply vital knowledge across the business. This is an exciting opportunity to play a central role in building a sustainable and scalable learning model. You will create high-quality, reusable digital learning that can be accessed through our LMS - Workday Learning, giving colleagues the flexibility to develop ...

Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops … escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & SkillsEssential3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

small and mid-market law firms across your assigned territory.You will manage complex, multi-stakeholder sales cycles involving Managing Partners, CIOs, Heads of IT, Knowledge Management leaders, Risk and Compliance stakeholders, and procurement teams. This role requires commercial maturity, strong executive communication skills, and disciplined qualification. You will … build territory strategy, generate pipeline, manage full-cycle sales engagements, and position iManage as a strategic knowledge and governance platform. You will partner closely with Sales Engineering, Marketing, Customer Success, and leadership to drive predictable revenue growth across the region. iM Responsible For... Owning the full sales cycle from ...

clients. Location: Yate, Bristol Hybrid: Minimum of 2 days in the office per week Responsibilities What you’ll be doing: Client Issue Management: Act as the primary point of contact for assigned customer‐raised issues, ensuring concerns are fully understood, appropriately prioritized, and progressed through to resolution; Customer Communication … ticket lifecycle; Trend & Risk Identification: Monitor recurring customer issues and service trends, identifying opportunities for improvement, highlighting potential risks, and escalating concerns where appropriate; Knowledge Management: Create and maintain clear customer‐facing and internal documentation, including issue summaries, troubleshooting guides, known errors, and resolution communications; Testing & Validation Support ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive rootcause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive knowledge … ownership Use service data to identify improvement opportunities and influence changes to tools, processesand policy Maintain strong governance across tickets, documentation, procedures and service management practices Support recruitment, resource planningand an inclusive, accountable team culture You’ll Need To Have 5+ years’ experience in IT support or service delivery ...

with equal confidence between a business stakeholder describing an operational problem and an engineering team designing the solution. This is not a traditional product management role - it sits at the intersection of product, technology, and operational transformation, working in small, agile teams to take AI use cases from rapid … every step. Smart and Proactive Controls Moving from reactive error correction to proactive intelligence - embedding AI-powered anomaly detection, predictive oversight, and intelligent exception management across the full Fund Services operating model. Issues are identified and resolved before they reach clients, not after. Faster resolution times, stronger controls ...

Cloud (RightNow) consulting leader to design, implement, customize, and optimize customer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge, strong integration and customization skills, and the ability to lead complex client engagements and transformation programs. Your roleYou will anchor the engagement from requirements … architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs. Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations. Translate complex requirements into functional designs, technical specifications ...

outcomes must be demonstrable and measurable. You will move comfortably between conversations with managing partners and C-level executives, working sessions with associates and knowledge teams, and technical discussions with customer IT and Draftwise engineers. You will distill what you learn into clear product requirements, scope them with Product … validated patterns into reusable product capabilities, evaluations, configurations, and playbooks. What you'll do Embed with customers, often onsite, to observe how partners, associates, knowledge professionals, innovation teams, and IT teams work, and uncover high-value problems they may not yet be able to articulate. Define the customer outcome ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive … knowledge, self-service, automation and process standardisation to improve service quality and efficiency Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership Use service data to identify improvement opportunities and influence changes to tools, processes and policy Maintain strong governance across tickets, documentation, procedures and service ...

turn dreams into achievements, one student at a time." Why this role exists Blue Education has existing internal tools, dashboards, workflows and academic knowledge that could become valuable school‐facing products. The next stage is to turn this expertise into practical software that schools can use, helping Blue build … technical logic so that products can be maintained and scaled over time. Required skills and experience Around three to five years’ experience in product management, technical product management, product operations, product engineering, startup building, digital transformation, automation, business analysis or a similar hands‐on product role. Strong ability ...

collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. … Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‐the‐sun operational coverage. Identify opportunities for automation, self‐service enhancements ...

presentation to the Group IT Change Board for effective prioritisation/investment decisions and approval. Ensure that changes are implemented following appropriate change management processes and Stakeholders are kept informed. Ensure that solutions and fixes are carried out in line with the agreed standards and that application records … processes Communicate feedback or suggestions from customers to the appropriate internal team Work with Solutions Developers and Solution Architects to ensure quality documentation and knowledge transfer from the project teams to Manufacturing Systems 3rd Line Support Analysts and Group IT Service Desk. To work on projects delivering Manufacturing System ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...

home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW Build your technical knowledge while helping clients stay productive and supported in a lively, collaborative environment. The IT Support Engineer/Service Desk Analyst provides first-line troubleshooting … communication with accurate incident handling, documentation and timely escalation. Microsoft certification training gives the IT Support Engineer/Service Desk Analyst opportunities to develop knowledge across Modern Desktop, Intune and Azure while contributing ideas that improve service delivery. DUTIES Your duties as the IT Support Engineer/Service Desk ...

interests. As the office continues to evolve, they are looking for an experienced and qualified Investments & Project Manage r who combines strong technical finance knowledge with a genuine interest in technology, innovation and process improvement. This is an exciting opportunity to play a key role in shaping the future … loans and mortgages. Maintaining an accurate electronic investment database, including relevant tax and legal jurisdiction information. Designing and maintaining efficient investment filing and information management systems. Supporting the preparation of financial information and administration for a pension scheme and a number of limited companies. Carrying out management-level ...

people. You’ll lead our service desk function, manage two IT engineers, and ensure that core user-facing processes such as onboarding, offboarding, device management, and user support are delivered to a consistently high standard. We’re predominantly an Apple-based organisation, with most employees using MacBooks and Apple … devices, supported through JAMF and modern device management practices. This is a fully office-based position based in our London office. We believe great IT support is built on strong relationships and visibility, so the successful candidate will be highly present within the business, working closely with users ...

shape its future direction. Your role You will report to the Head of EICAT and have a secondary reporting line to the Head of Knowledge Management Section at EMBL-EBI. You will lead the EMBL-EBI Training team from Hinxton, and contribute as a member of the EICAT … contacts in scientific and technical training and associated fields, including funding and policy for life science Experience of evaluation and impact analysis Working knowledge of learning management systems/training platforms and their application in an organisational setting Contract length: 5 years, renewable to a maximum ...

data protection regulations and internal governance frameworks Act as the primary contact between customer service leadership and AI/technology delivery teams Lead change management and communications to help frontline agents and team leaders understand, trust, and use AI tools effectively Facilitate workshops, training sessions, and feedback loops … escalation pathways Work with Legal, Compliance, and Data teams on impact assessments and ongoing regulatory compliance Требования: At least 3 years of project management experience, ideally in customer service, contact center, or CX environments Demonstrated experience delivering AI, automation, or digital transformation projects, such as conversational ...

relationships Disputes Practice Leader/Innovation Partner Champions across Disputes Knowledge Counsel Practice Group Head of Strategy & Operations and wider Disputes Operations Team including LOPM and BD leads Practice Group-aligned Legal Tech/Product Manager (and automation/data specialists as needed) Central Innovation and Knowledge teams … expert bridge" between fee-earning teams and central innovation and operations functions. Stay abreast of the latest advancements in legal technology, disputes practice, and knowledge management to identify opportunities and drive collaboration. Support data capture and the development of data-driven insights, including Power BI dashboards for financial ...

outcomes—and scale what works across our wider Operations teamsMost importantly, you'll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

broader team, not just executing against your own number Leading complex, multi-stakeholder discovery with Managing Partners, CIOs, Heads of IT, and Knowledge Management leadership at the most sophisticated firms in the region Positioning iManage's AI capabilities credibly and specifically, tailored to how each firm actually practices … level Experience building ROI driven, board-ready business cases Ability to run long, multi-threaded sales cycles without losing momentum Forecasting discipline and CRM management experience Fluency in English; additional European language skills are a plus Bachelor's degree preferred or equivalent professional experience Bonus Points If I Have... ...