251 to 275 of 365 Knowledge Management Jobs in England

and data solutions that measure and improve customer support processes. Lead metric definition initiatives, including identifying data points, building visualisations, and enabling experimentation. Support ongoing projects such as improving knowledge management systems used by support agents. Handle ad-hoc requests including bug fixes, data pulls, and general analytics support. Key Technologies & Tools: Languages: SQL (5+ years), Python (5+ More ❯

of technology, commercial, and transformation-related legal matters. Assist in the implementation of legal systems and tools, including AI-based solutions. Draft and manage legal precedents and contribute to knowledge management and training initiatives. Work closely with senior lawyers to develop robust legal processes that support operational efficiency. Engage with cross-functional teams including Tech, Product, and Operations More ❯

of technology, commercial, and transformation-related legal matters. Assist in the implementation of legal systems and tools, including AI-based solutions. Draft and manage legal precedents and contribute to knowledge management and training initiatives. Work closely with senior lawyers to develop robust legal processes that support operational efficiency. Engage with cross-functional teams including Tech, Product, and Operations More ❯

car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices. About the role Motorway is seeking an experienced Knowledge Manager to join our Transformation team within the Customer Experience space. This role is pivotal in ensuring our customers have seamless self-service experiences by maintaining and improving our … help FAQs and internal agent knowledge base. The ideal candidate will possess a strong attention to detail, a passion for continuous improvement, and the ability to collaborate effectively across departments to drive best practices. You will take ownership of our help centre and knowledge management resources that our internal teams and customers interface with. One of the … p/week. Key responsibilities: Collaborate with subject matter experts to develop clear and accessible technical content for both internal and external end-users. Establish and manage a comprehensive knowledge base, ensuring scalability of knowledge across the organisation. Work with cross-functional teams to assess and enhance existing and new content, focusing on improving clarity and accuracy to More ❯

AI agents designed to improve consulting productivity, including: LLM based Data Pipeline Agents interfacing with structured and unstructured data flows. Contextual Agent enabling seamless interaction between LLMs and humans. Knowledge Management Systems. Workflow Management Solutions. Required experience and skills: Experienced Product Manager with strong delivery record of real-world, value-driven AI products A background in management consulting or similar client-facing environment Good understanding of AI technologies. Excellent communication and stakeholder management skills. Ability to work closely with technical leadership. More ❯

Citisoft is a global consulting firm dedicated to enabling change in the investment management industry. Our consultants are industry experts who have delivered transformative initiatives for global asset managers, asset owners, insurers, and asset servicers. We are the most experienced consultancy in the industry, offering unmatched domain expertise and leading-edge insights into the technologies and trends that shape … businesses. Through both strategic and tactical services, we partner with clients to drive technology, operations, and data initiatives from conception to deployment. Our consultants draw from buy-side asset management experience in a variety of functions throughout the investment lifecycle. Great candidates are motivated and have a high level of professionalism and ability to collaborate. We hire for four … working independently and ability to successfully shoulder responsibilities from business development support to engagement management. Directors have proven track records of success on large-scale programs across the investment management lifecycle and are driven to take on a leadership position. Required experience: 15+ years of senior-level consulting experience in buy-side investment management operations and technology. In More ❯

Travel Requirements: Light Organization: Vonage Location: International, remote Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call. Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it … to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the … product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and will have the opportunity to influence More ❯

Monitoring project finances. Managing project information flow with the client through meetings and reports. Producing formal project progress reports. Interfacing with clients and consultants at all project stages. Internal Management Accountabilities Staff management where appropriate. Knowledge management by inputting key information into internal databases. Financial management, including client invoicing and monitoring project financial status. Process … improvement initiatives. Qualifications Construction consultancy experience preferred. 3-5 years of project management experience, preferably in digital/data centers. Professional qualification in construction, project management, engineering, or architecture. Chartered status or on the path to achieving it. Understanding of the entire project lifecycle. Knowledge of project management tools and techniques. Experience in design, management More ❯

and coordination with cross functional teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with … SME’s on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels … with SME’s on functional issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode More ❯

Design, develop and implement robust Service Cloud functionality that meets global business requirements Build custom components and automation using Apex, LWC, Flows and Process Builder Develop and maintain case management features, Omni-Channel configurations and agent console enhancements Work closely with architects, testers and stakeholders in agile delivery cycles Support integrations with third-party systems via APIs and middleware … quality, performance optimisation and platform scalability Key Requirements Strong experience delivering Salesforce Service Cloud solutions at scale Proficient in Apex, Lightning Web Components, SOQL and declarative automation tools Deep knowledge of Omni-Channel, Knowledge Management and Case Routing Familiarity with Agile methodologies and DevOps tools for Salesforce deployments Salesforce Platform Developer I certification required (Service Cloud Consultant More ❯

key stakeholders, providing regular updates and ensuring customer satisfaction. Deliver permanent solutions to recurring and application performance issues. Maintain high-quality and accurate solution and application support documentation. Share knowledge and information with team members and across the company. Coordinate communications between suppliers, OEMs, and business stakeholders. Track and report progress to stakeholders. Skills, Experience, and Abilities Required: Experience … with MES/MOM technology . Knowledge of Aveva/Wonderware Intouch , PLC , SCADA , and HMI systems. Advantageous to have experience with machine integration . Strong understanding of COTS Manufacturing IT applications . Experience integrating the factory automation layer with MES . Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives … managers, and subject matter experts. Knowledge of machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United More ❯

will be responsible for building and nurturing the CI team within CS, fostering a culture of continuous improvement and excellence. Additionally, you will establish and oversee a robust project management framework and practices to effectively manage improvement initiatives and drive organisational success. Responsibilities Drive strategic discussions and contribute to the development of the CI strategy. Lead a multidisciplinary team … into projects or initiatives within the assigned domain, focusing on driving impactful improvements. Foster strong cross-functional collaboration with Operations leads, Product Managers, and other Servicing functions (e.g.: Quality, Knowledge management, Workforce Management, Complaints, etc...) to ensure alignment and synergy in improvement efforts. Monitor CI operations performance within the relevant domain and take corrective actions as necessary. … Champion knowledge sharing within the team and mentor team members in process mapping, project management and improvement initiatives. Develop and implement frameworks and governance models to surface product or process defects, reporting gaps, and opportunities to relevant teams. Influence product roadmaps to ensure consideration and action on improvement opportunities. Provide guidance, methodologies, and define career development paths for More ❯

data is properly protected and processed in accordance with the Data Protection Act 2018. Sitting within the Chief Digital Information Office (CDIO) function, the role is part of the Knowledge and Information Management (KIM) team where disciplines such as Information Management/Assurance, Data Protection, Records and Knowledge Management are managed. The role also works … Working Together Technical skills We'll assess you against these technical skills during the selection process: Advice & Guidance (AG) Governance, Compliance, Assurance (GC) Policy & Legislation (PL) & Processes (P) Government Knowledge and Information Management Framework We only ask for evidence of these technical skills on your application form: Government Knowledge and Information Management Framework Alongside your salary … highlighting any experience of applying Data Protection Policy and how they build relationships with business stakeholders and business partners. Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form. Please provide information of how you meet the criteria set out in the Job Description. You may More ❯

through world-class enablement and education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer and market signals, inform strategic … Build content libraries and dynamic enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement taxonomy and content architecture strategies … bias for data-driven decision-making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. Top of Form About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and More ❯

Army Headquarters, Andover, SP11 8HJ Step into the future of warfare with the Information Directorate, where data drives decisions and digital dominance defines victory. We lead in strategic data management, intelligence, and cutting-edge technology, providing the tools that give the Army a decisive edge on the modern battlefield. As part of our civil servant team, you’ll be … security fields Produce and oversee intelligence-related policies Conduct assurance activities and maintain awareness of ISTAR and CEMA developments Support Defence Intelligence Governance and develop shared situational awareness Establish knowledge management mechanisms for functional coherence Candidate Requirements We seek a motivated individual with excellent communication skills, ability to work independently and in teams, and experience in security and … intelligence disciplines. Cyber skills and awareness are desirable, with opportunities for upskilling. Essential Skills Knowledge of HUMINT, OSINT, SIGINT, CI, and All Source Analysis Understanding of UK intelligence structures and policies Stakeholder engagement and relationship-building skills Strong organizational skills and ability to manage multiple priorities Excellent written and verbal communication Desirable Skills Experience within the UK Intelligence Community More ❯

provider, ensuring quality of service for our team, and building strategy on the evolution of the systems and operating procedures of the organisation for optimal efficiency. Oversee our Project Management Office - implementing clear programme delivery timelines and streamlining efficiency in our programmatic delivery and project reporting. Drive agility and efficiency: Work closely with the Executive team, making recommendations on … to succeed in our strategic goals. Lead on our technology roadmap design and implementation. Ensure ARIA maximises the use of advanced technologies, AI-enabled tools and robust data and knowledge management practices. Gain buy-in from internal stakeholders to ensure the smooth adoption of and transition between new processes and systems. Implement effective and timely project pivoting on … to the role: Key Skills A bold, authentic and intentional leadership skillset with a clear ability to create highly engaged and high performing teams. Strong communicator and exceptional stakeholder management skills with the ability to bring others into shared vision. Confidence and expertise in process design and implementation. Enthusiastic, motivated, adaptable and proactive with the ability to work flexibly More ❯

Training & Support : Deliver training to internal users and gather feedback to improve system functionality. System Maintenance : Work with engineering teams to manage system errors and maintain optimal system performance. Knowledge Management : Maintain an internal knowledge base to improve system efficiency and user experience. What We’re Looking For: Experience : 1+ years of experience working with ERP systems … Operations Delivery Business Analyst Investment Operations Business Analyst - Bloomberg essential Business Analyst - Data Warehouse Delivery (London Market Insurance) London, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

responding to alerts, helping craft least-privilege policies, pushing firmware updates tracking SSL renewals and software licences Office infrastructure AV/meeting-room kit, VoIP handsets, printers, UPS checks Knowledge management writing concise how-to guides and post-incident reviews for the internal wiki Drive IT process improvements Refine workflows and suggest innovative solutions to enhance IT operations. … Network & Wi-Fi: Configure VLANs, monitoring, management Policy management Automation & DevOps: Any scripting or Infrastructure as Code experience is a plus See the strategic advantage that working side-by-side in an office can bring. We re building fast, and proximity matters. Are curious, communicative and ready to dive into whatever challenge walks up to the service desk. More ❯

Workspace, JAMF, Intune, Slack, Zoom, and Cisco Meraki. Provide solutions for complex IT support escalations, ensuring timely resolution and continuous improvement while assisting IT Operations in optimizing hardware lifecycle management, SaaS platforms, and IT asset tracking with AI-driven efficiency. Collaborate with Legal and Security teams to assess AI risks, align IT strategies with compliance, and support tool consolidation … IT operations, security frameworks, and cloud infrastructure management. Hands-on experience managing enterprise IT tools such as Google Workspace, Okta, JAMF, Intune, Slack, Zoom, Cisco Meraki, and IT asset management platforms. Proficiency with AI tools such as ChatGPT/OpenAI, Notion AI, and Gemini AI for knowledge management, collaboration, and identity security. Deep understanding of AI-driven … IT automation, cloud security, IAM, and compliance frameworks (GDPR, NIST). Experience in vendor management, procurement, IT budgeting, and optimizing AI efficiency in IT tools. Ability to translate complex IT and AI concepts for both technical and non-technical audiences. Substantial documentation, project management, system integration experience, and proficiency in tools like ClickUp. Why join us There are More ❯

sale architecture alignment. Establish trust and credibility with prospective clients through technical expertise Track SE performance metrics (conversion rates, attach rates, cycle time). Implement scalable processes, playbooks, and knowledge management tools. Drive continuous improvement through data, feedback, and field intelligence. Analyze win/loss outcomes to identify improvement opportunities in pre-sales approach Stay current on product … features, capabilities, and implementation best practices Contribute to the development of pre-sales SKUs, methodologies and tools Share knowledge and insights with the broader pre-sales and delivery organizations Identify patterns in client requirements to inform service offering development Requirements Experience 8+ years of experience in Solutions Engineering, Pre-Sales, or similar roles at a B2B SaaS company, with … 3+ years in a leadership capacity. Experience supporting enterprise-level sales ($100K–$1M+ ACV). Strong technical background Exceptional leadership, communication, and stakeholder management skills. Proven track record of scaling SE teams in high-growth environments. Comfortable working across time zones, cultures, and virtual teams. Additional Skills Experience with MEDDICC, Command of the Message, or similar sales methodologies. Self More ❯

Global Customer Services (GCS) organization. The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in the Professional services and Customer … and drives resolution of prioritized efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance, etc. Your Impact Drive an … Driving collaborative relationships with product development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience, leading a technical support organization More ❯

other aspects, from technical, vendor and budget perspectives. We are supporting a global organisation on a multi-million-dollar, complex, multi-layered transformation. You will be joining our delivery management team (managing a team of four to six Transition Managers) embarking on the ambitious programme, working closely with peers, strategic business stakeholders and hybrid teams to realise the execution … softer skills to The Opportunity : Managing the transition and onboarding of a 300+ member team cut across different service lines/capabilities into on/near/offshore People Management - a team of 4-6 direct reports (Transition Managers) Responsible for due diligence and creating/executing the end-to-end transition and knowledge management plan. Partner More ❯

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one … also lead initiatives of various sizes to tackle the needs and issues that arise when growing as an organization. For instance, suggest evolutions to roles and responsibilities, better organize knowledge management, or work on large-scale projects related to quality management and production stability. Federate : You contribute to the general well-being of the team, upon opportunity … expect demonstrated experience in helping technical teams build and run in a fast-paced environment, with the right touch of processes and empowerment of individuals. Technical project/product management, engineering management, quality engineering, and production-related roles are typically the kind of roles where such an experience is demonstrated, but we are open to a diversity of More ❯

gaps and help business teams navigate through legal and regulatory compliance to devise creative solutions for business teams to mitigate risks. Develop, implement and monitor our internal compliance policies, knowledge management, and processes to address compliance issues and provide actionable solutions, ensuring alignment with international regulatory standards. Develop online training materials and conduct training to educate business stakeholders … and product teams on evolving laws, regulations and compliance standards. Advise management on implications of legal and regulatory updates. Qualifications You have five or more years of experience working in a law firm or in-house legal department, in the areas of technology, online platforms and cloud services, software developers or similar industry sectors. You have strong academic credentials More ❯

gaps and help business teams navigate through legal and regulatory compliance to devise creative solutions for business teams to mitigate risks. Develop, implement and monitor our internal compliance policies, knowledge management, and processes to address compliance issues and provide actionable solutions, ensuring alignment with international regulatory standards. Develop online training materials and conduct training to educate business stakeholders … and product teams on evolving laws, regulations and compliance standards. Advise management on implications of legal and regulatory updates. Qualifications You have five or more years of experience working in a law firm or in-house legal department, in the areas of technology, online platforms and cloud services, software developers or similar industry sectors. You have strong academic credentials More ❯