301 to 325 of 365 Knowledge Management Jobs in England

Core services – administering DNS, DHCP, print, file shares and cloud storage; tracking SSL renewals and software licences Office infrastructure – AV/meeting-room kit, VoIP handsets, printers, UPS checks Knowledge management – writing concise “how-to” guides and post-incident reviews for the internal wiki Drive IT process improvements – Refine workflows and suggest innovative solutions to enhance IT operations. … with: Endpoint lifecycle: Device imaging, MDM-protocol enforcement Identity & access: LDAP/Kerberos administration, federation with SAML 2.0/OAuth 2.0/OIDC Network & Wi-Fi: Configure VLANs, monitoring, management Firewall & security: Policy management Automation & DevOps: Any scripting or Infrastructure as Code experience is a plus We do not expect you to be the finished product. This role More ❯

Core services – administering DNS, DHCP, print, file shares and cloud storage; tracking SSL renewals and software licences Office infrastructure – AV/meeting-room kit, VoIP handsets, printers, UPS checks Knowledge management – writing concise “how-to” guides and post-incident reviews for the internal wiki Drive IT process improvements – Refine workflows and suggest innovative solutions to enhance IT operations. … with: Endpoint lifecycle: Device imaging, MDM-protocol enforcement Identity & access: LDAP/Kerberos administration, federation with SAML 2.0/OAuth 2.0/OIDC Network & Wi-Fi: Configure VLANs, monitoring, management Firewall & security: Policy management Automation & DevOps: Any scripting or Infrastructure as Code experience is a plus We do not expect you to be the finished product. This role More ❯

and independent reviews in line with bid programme monitor continuous improvement and development opportunities Work with creative teams to enhance visual impact of tender responses/presentations Work with knowledge management team to maintain bid library and other relevant business development collateral Support global sales enablement programmes to enhance sales productivity Interested?An ideal candidate would need to … have the following qualifications Desired experience and technical skills Strong educational background – degree/professional qualifications preferred Minimum 5 years of experience in bid management In-depth understanding of end to end tendering process and associated activities Ability to communicate effectively (written and verbal), coupled with strong influencing skills – particularly at a senior level Proven track record of success … I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in More ❯

learn, grow, and develop in the fast-evolving world of technology. If you have a passion for IT, a customer-first mindset, and a desire to develop your technical knowledge, we would love to hear from you. Core Functions and Responsibilities Provide initial support for common software and hardware issues, including basic troubleshooting. Handle incoming client calls and emails … tickets in the system. Escalate complex technical issues to 2nd Line Support teams as needed. Collaborate with team members to ensure effective resolution of client queries. Contribute to the knowledge base by documenting common problems and solutions. Client Interaction and Communication Deliver clear and user-friendly assistance to clients, many of whom may possess limited technical knowledge. Demonstrate patience … understanding, and a positive attitude in all client interactions. Effectively communicate technical information in a non-technical manner. Documentation and Knowledge Management Maintain accurate records of client interactions and resolutions in the support ticket system. Ensure clear documentation of processes and solutions for future reference. Professional Development Engage in ongoing learning opportunities to enhance technical skills and customer More ❯

pre-agreed milestones & measures of success. Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these. Utilising your industry knowledge and contact centre expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks. Improving … and reducing cost-to-serve. Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs (i.e. introducing new digital channels, knowledge management, automation). Empowering customers to self-serve through personalised services. Recognise how clients can further optimise and maximise functionality of their current contact centre solutions (i.e Zendesk … Your skills and experience A passion and desire to improve CX and support our clients on their journey. Experience improving customer journeys to improve CX outcomes. Exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres, with an understanding of the levers for KPI delivery and to enhance desired CX outcomes. Knowledge of simple More ❯

Legal Policy Counsel – Contracting and Know-How (SaaS & AI Focus) Knowledge & Policy Team in the TR GCO – Customers & Commercial Team Reporting to: Head of K&P team Overview: We are seeking a highly motivated, qualified or recently practising commercial lawyer with deep experience in SaaS contracting and a strong understanding of AI-related legal considerations to join our Knowledge … experience in the industry for our customers. Monitor legal developments and market trends, particularly in SaaS and AI, and translate them into actionable guidance for the legal team. Support knowledge-sharing initiatives and lead the creation and delivery of resources to inspire and upskill legal colleagues. Act as an owner on contracting positions, helping drive consistency and quality in … clear, concise, and user-friendly legal language. Practical and commercial mindset, with the ability to translate legal risk into business-aligned guidance. Genuine desire to move into a strategic knowledge support role A self-starter with a genuine interest in legal innovation, transformation, know-how, process improvement, consistency, and enabling scalable legal support. Collaborative, curious and communicative, with experience More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Site Digital Engineering & Configuration Management team: You'll be part of a dynamic department made up of four closely connected teams: Configuration Management, Building Information Modelling (BIM), Modification Control, and Information & Knowledge More ❯

successful digital products, demonstrating user- and human-centered design approaches Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards Prior work in publishing or knowledge management systems. Proven experience and characteristics: Commercial leadership: Experience in complex problem spaces and environment like enterprise applications, management consulting or B2B financial services. Cross Discipline Collaboration More ❯

/or domains, such as control systems, real time displays or other safety related systems Proven experience in managing projects to tight schedules and budgets Proven experience in requirements management, design analyses, modelling and simulation, writing and reviewing code and using tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink A degree or equivalent … is critical path for the overall project; who is assigned to each task and whether we are able to pair Subject Matter Experts (SME) with developing Engineers to support Knowledge Management as we go. Uncover and communicate emerging issues with progress and investigate to determine whether they can be dealt with "in-house". You will define when More ❯

high-performing team culture to develop and optimise processes to improve the operational efficiency of the Corporate Governance team. This includes assessing workflow automation, process mapping and training and knowledge management. The role will also be responsible for optimising technological capabilities and ensuring that operational processes are continuously improved. This includes driving the implementation of new technology and maintaining … on 07391381173 or send an email to alannah.burgess1@aviva.com. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting, Legal, and Management Industries Insurance, Financial Services, and Professional Services Referrals increase your chances of interviewing at Aviva by 2x Get notified about new Operations Manager jobs in London Area, United Kingdom … Operations Manager – Rapidly growing QSR Hounslow, England, United Kingdom 3 days ago Manager, Global Response Operations (GRO) Detection London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

successful digital products, demonstrating user- and human-centered design approaches Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards Prior work in publishing or knowledge management systems. Proven experience and characteristics: Commercial leadership : Experience in complex problem spaces and environment like enterprise applications, management consulting or B2B financial services. Cross Discipline Collaboration More ❯

Educate customers on features and services, guiding them to get the most out of our products. Document customer interactions thoughtfully to ensure a seamless experience across touchpoints. Follow internal knowledge management processes to provide accurate, trusted solutions. Escalate complex issues appropriately to ensure every customer finds the right resolution. Acquire your Level 1 Technical Support Certification and continue … United Kingdom 2 weeks ago Brentwood, England, United Kingdom 5 hours ago Mid-Market Account Executive, German Speaking London, England, United Kingdom 18 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. * Follow all standard operating procedures (SOP) through the effective use of Knowledge management. * Manage a case count between 26-30 phone/chat/tickets. * Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate More ❯

Sr. Software Development Engineer, CS Knowledge Job ID: Amazon Development Centre (London) Limited Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions? Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our platform level horizontal … Store (GCS) and other diverse set of contents. Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate … Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers to support Amazon products and services that they purchase. We achieve this by setting the knowledge strategy for all verticals like Retail, Digital, Shipping and Delivery Service, Amazon Business etc. and accelerating the delivery of seamless support experiences across Amazon's diverse set of products. More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices TPBN1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯