a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, rootcauseanalysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs … of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative rootcauseanalysis and incident management 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or More ❯
a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, rootcauseanalysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs … of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative rootcauseanalysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday More ❯
services and asset protection (lives, buildings, equipment, inventory, data, & intellectual property) in a designated area of responsibility. This role allows you to work through rootcauseanalysis, you have the ability to effect change in your area of responsibility and the network. It gives you the ability … future security services, processes and initiatives. * Assist with investigations of internal and external theft and fraud, and conduct interviews when appropriate. * Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in an effort to mitigate losses. * Enhance, track, and report on … drive process enhancement and increase efficiency. * Develop driven business cases using data collection, through database polling or data entry, from multiple DC; and conduct analysis generating strategic and tactical interpretations which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes. More ❯
services and asset protection (lives, buildings, equipment, inventory, data, & intellectual property) in a designated area of responsibility. This role allows you to work through rootcauseanalysis, you have the ability to effect change in your area of responsibility and the network. It gives you the ability … future security services, processes and initiatives. * Assist with investigations of internal and external theft and fraud, and conduct interviews when appropriate. * Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in an effort to mitigate losses. * Enhance, track, and report on … drive process enhancement and increase efficiency. * Develop driven business cases using data collection, through database polling or data entry, from multiple DC; and conduct analysis generating strategic and tactical interpretations which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes. More ❯
services and asset protection (lives, buildings, equipment, inventory, data, & intellectual property) in a designated area of responsibility. This role allows you to work through rootcauseanalysis, you have the ability to effect change in your area of responsibility and the network. It gives you the ability … future security services, processes and initiatives. * Assist with investigations of internal and external theft and fraud, and conduct interviews when appropriate. * Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in an effort to mitigate losses. * Enhance, track, and report on … drive process enhancement and increase efficiency. * Develop driven business cases using data collection, through database polling or data entry, from multiple DC; and conduct analysis generating strategic and tactical interpretations which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes. More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
VoiceWorks
Post Office, Pret and More... Your Background/Skills: Resolving Technical Issues, Stakeholder Management, Technical Support, SaaS/Software Support, Integration Issues, System Errors, RootCauseAnalysis, Problem Resolution, Technical Documentation, Customer Facing Communication. Tech Skills/Expertise: SQL, Azure, Python, JS, React, C#, APIs The Customer … you’ll add value: Diagnosing and resolving complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors Performing rootcauseanalysis and collaborating with engineering teams to develop solutions Communicating with customers via our support channels to help resolve issues Delivering More ❯
cleansing efforts across multiple systems and domains. Establish data quality rules , standards, and issue resolution processes. Manage the data quality lifecycle , including issue identification, rootcauseanalysis, remediation, and prevention. Partner with data stewards , data owners , and other stakeholders to improve data quality across the enterprise. Implement … related field. 5+ years of experience in data quality , data governance , or data management roles. Strong knowledge of data quality dimensions , data profiling , and rootcauseanalysis techniques. Proficiency in data quality tools (e.g., Informatica, Talend, Ataccama) and strong SQL skills. Experience with data governance frameworks and More ❯
cleansing efforts across multiple systems and domains. Establish data quality rules , standards, and issue resolution processes. Manage the data quality lifecycle , including issue identification, rootcauseanalysis, remediation, and prevention. Partner with data stewards , data owners , and other stakeholders to improve data quality across the enterprise. Implement … related field. 5+ years of experience in data quality , data governance , or data management roles. Strong knowledge of data quality dimensions , data profiling , and rootcauseanalysis techniques. Proficiency in data quality tools (e.g., Informatica, Talend, Ataccama) and strong SQL skills. Experience with data governance frameworks and More ❯
budgets. Manage & control the project costs & financial performance, including approval of Timesheet. Facilitate stakeholder meetings to align project goals and address concerns proactively. Conduct rootcauseanalysis for issues and propose corrective actions. Oversee project scope, risks, and changes, ensuring alignment with project objectives. Prepare and present … leadership and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in project management tools and techniques. Ability to work independently with some oversight. Rootcauseanalysis and continuous improvement mindset. Preferred Skills A recognised project management certification, such as CAPM, Prince2, or APM, is preferred. Demonstrable More ❯
alerting systems) for both our client-facing APIs and large training runs • Participate occasionally in on-call rotations to respond to incidents and perform rootcauseanalysis to prevent future occurrences Development (33%) • Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux … building and leading high-performing teams. • Experience with cloud computing and highly available distributed systems • Exposure to site reliability issues in critical environments (issue rootcauseanalysis, in-production troubleshooting, on-call rotations ) • Experience working against reliability KPIs (observability, alerting, SLAs) • Hands-on experience with CI/ More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Liberty Global
Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure rootcauseanalysis is performed to support improvement of our controls. You will lead the Cyber Emergency Response Team responsible for ensuring the … the development of incident management playbooks templates, and coordinate incident exercises. Provide written and verbal briefings to key stakeholders and senior leaders Provide incident rootcauseanalysis, with a view to identifying and influencing future prevention by maintaining the Incident knowledge base. Work with the Threat Intelligence More ❯
London, England, United Kingdom Hybrid / WFH Options
Liberty Global
Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure rootcauseanalysis is performed to support improvement of our controls. You will lead the Cyber Emergency Response Team responsible for ensuring the … the development of incident management playbooks templates, and coordinate incident exercises. Provide written and verbal briefings to key stakeholders and senior leaders Provide incident rootcauseanalysis, with a view to identifying and influencing future prevention by maintaining the Incident knowledge base. Work with the Threat Intelligence More ❯
aviation teams, OEM’s, VARs and partners by working closely with subject matter experts and Engineers to follow up on corrective actions identified by rootcauseanalysis for resolution of known problems or key service impacting issues. You will also drive problem capture & linking to known issues … from regular communications with internal and external partners The day-to-day Collaborate with subject matter experts to proactively drive problem rootcauseanalysis outcomes to a permanent fix for continual service improvement Change manage partner, OEM & VAR issues/problems captured during investigations Work closely with More ❯
Data Centers within your designated region. Conduct audits for power and mechanical capacity and oversee upgrades. Collaborate with internal teams to troubleshoot and perform RootCauseAnalysis (RCA) and Corrective Action (CA) for design-related issues. Liaise with local colocation partners to comprehend and synchronize site utility … center equipment. Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems. Extend operational support encompassing failure mode analysis, rootcause identification, maintenance assistance, best practices, procedural reviews, and more. Curate and maintain comprehensive technical documentation concerning corporate data centers and More ❯
London, England, United Kingdom Hybrid / WFH Options
Remote
for solving problems and making strategic decisions in uncertain situations Strong organisational skills, autonomously balancing multiple priorities and optimising critical paths Advanced experience in root-causeanalysis Deep SFDC expertise and knowledge of enterprise SaaS tools You possess a good understanding of process design, an eye for … and documentation Identify and evaluate opportunities for process automation and optimisation, ensuring a strategic focus on scalability to accommodate significant business growth. Conduct thorough rootcauseanalysis to define problems, gather data, identify additional causes, prioritise, and implement effective solutions. Develop and implement operational solutions by leveraging More ❯
a cutting-edge Observability Platform to support metrics, logs, traces, and events at scale. Integrate ML/AI-driven solutions to enhance anomaly detection, rootcauseanalysis, and predictive insights. Lead the development and adoption of platform capabilities to ensure system health, reliability, and performance. Establish and … and SLIs for observability services to support reliability engineering practices. Continuously improve MTTD and MTTR by leveraging advanced AI/ML models for predictive analysis and automated responses. Mentorship and Collaboration Act as a mentor and technical leader for engineers, fostering a culture of learning, innovation, and excellence. Collaborate … strategies for managing the costs associated with observability data storage, processing, and analysis. Desirable Qualifications: Expertise in applying AI/ML for proactive alerting , rootcauseanalysis, and predictive scaling. Experience with service mesh technologies (e.g., Istio, Linkerd) and their observability implications. Contributions to open-source observability More ❯
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
East London, London, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯
Leigh, England, United Kingdom Hybrid / WFH Options
Owen Thomas | Pending B Corp™
and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and rootcauseanalysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear … Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in rootcauseanalysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging More ❯