101 to 125 of 517 Root Cause Analysis Jobs in England

ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. More ❯

Compliance and Security Controls: Implement and monitor controls to ensure infrastructure build and release processes meet regulatory and internal compliance requirements. Incident and Problem Management: Oversee incident response and root cause analysis related to build and release operations, ensuring timely resolution and preventative measures. Performance Monitoring and Optimization: Monitor build and release performance metrics and implement optimizations More ❯

and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and root cause analysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯

and testing efforts to maintain software quality and performance. Support CI/CD pipelines using Jenkins and contribute to automated testing and deployment. Troubleshoot and resolve production issues, performing root cause analysis and providing timely solutions. Mentor junior engineers and share knowledge across the team to foster a collaborative working environment. Basic Qualifications: Bachelor's degree in More ❯

achieve service excellence. Technical Expertise Strong understanding of applications, databases and integration technologies. Familiarity with ITIL practices and service management tools. Incident & Problem Management Skilled in managing major incidents, root cause analysis, and overseeing long-term fixes. Experience in creating and maintaining support documentation and knowledge bases. Stakeholder Communication Excellent communication skills with the ability to translate More ❯

issues, or when they occur, quickly recover service. Partner with development teams to improve system reliability, observability, and release velocity. Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution. Be a vocal advocate of strong/sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services. More ❯

infrastructure acrossAWSandGCP, ensuring resilience, cost-efficiency, and data security. Collaborate closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. Support live systems, perform root cause analysis, and implement solutions for incidents and performance bottlenecks. Qualifications and experience The ideal candidate for this role will have the below experience and qualifications: Bachelor More ❯

Doing Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis Scripting solutions and automating tasks using PowerShell and similar tools Simulating customer issues in local/test environments for detailed root cause analysis Collaborating with the … times through tooling and knowledge-sharing Supporting the UK customer base with occasional flexibility to liaise with US counterparts What We're Looking For Strong SQL skills for data analysis and report creation Cloud support experience in a technical role Working knowledge of PowerShell scripting (report automation, system tasks) Understanding of C# (not necessarily coding, but enough to troubleshoot More ❯

analyze vendor products for selective use in production systems. Serve as the escalation point for support teams on priority issues. Document and create Standard Operating Procedures. Perform hands-on analysis of production systems, fault resolution, growth issues, and root cause analysis for critical issues. Work with Technology and market data vendors to get solutions working for More ❯

Doing Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis Scripting solutions and automating tasks using PowerShell and similar tools Simulating customer issues in local/test environments for detailed root cause analysis Collaborating with the … base with occasional flexibility to liaise with US counterparts What We're Looking For 5+ years of cloud support experience in a technical role Strong SQL skills for data analysis and report creation Working knowledge of PowerShell scripting (report automation, system tasks) Understanding of C# (not necessarily coding, but enough to troubleshoot and advise) Hands-on experience with Microsoft More ❯

checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities … generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech team and vice versa Vendor Management Maintain a More ❯

implement scalable, resilient, and secure infrastructure solutions aligned to organisational strategy Lead BAU operations across networks, firewalls, hosting platforms, and server endpoints Proactively monitor systems, troubleshoot issues, and conduct root cause analysis Own disaster recovery and business continuity planning, testing, and documentation Act as a subject matter expert on infrastructure and cybersecurity best practice Mentor junior engineers … Certifications such as ITIL, CCNA, Microsoft, VMware, or Citrix preferred Familiarity with automation tools (Ansible, Terraform) is a bonus Leadership and mentoring capabilities Data-driven decision-making and performance analysis Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are More ❯

and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Understanding of virtualization and environments ability to understand Intune administration Knowledge … SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesnt stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and More ❯

to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices More ❯

to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices More ❯

Providing expert-level technical support and administration for core Wintel infrastructure (Windows Server, Active Directory, related technologies). Diagnosing and resolving complex incidents and problems (Level 3 support), performing root cause analysis, and implementing preventative measures. Managing system changes through established change control processes, ensuring proper validation and documentation. Contributing to the installation, configuration, and decommissioning of More ❯

as Security & Compliance, Exchange Online, SharePoint Online, and Intune. Building and installing servers using Azure Resource Manager templates or Azure Portal. Utilizing cloud technologies and third-party tools, performing root cause analysis, and identifying improvements. Collaborating with development teams to ensure continuous integration. Supporting and deploying applications in Azure with the product team. Monitoring, troubleshooting, and resolving More ❯

Azure PaaS infrastructure with Terraform and ARM templates or equivalent technologies At least one high level computer software language. e.g., C# Application Performance Monitoring Incident Management, including incident response, root cause analysis and post-mortem processes Proficient with: PowerShell, Azure CLI, GIT JavaScript, JSON, XML, YAML Experience with: Distributed architectures Container technologies Maintaining and deploying highly available More ❯

of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and orchestration using More ❯

as the global point of contact for Billings & Collections process matters across business units and regions Identify and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration More ❯

to improve system reliability. Security & Compliance: Apply best practices for cloud security, IAM policies, and compliance frameworks (SOC2, ISO 27001, etc.). Incident Response & Performance Optimization: Troubleshoot issues, perform root cause analysis, and implement fixes to optimize performance. Infrastructure as Code (IaC): Utilize Terraform, Ansible, or similar tools to automate infrastructure provisioning and configuration management. Collaboration & Knowledge More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯